Business Direction 6

Direction

Business

Manufacturing Winning Formulas for Manufacturing Success page 24 Big Interview: The Rt Hon Vince Cable, Business Secretary- page 22/23

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce BD06 original.indd 1

ÂŁ2.00 where sold

March/April 2012 Issue 6 28/2/12 15:10:51

OFFICE INTERIORS LtD

Complete Office Solutions – from Conception to Installation Reception Area

Breakout

Managers Office

Boadroom

Training Area

Hot Desking

Storage

Open Plan Office

Vale Office Interiors Limited Unit 4 Vale Link, Millennium Way, Vale Business Park Evesham, Worcestershire, WR11 1GL T: 01386 442244 E: sales@valeofficeinteriors.co.uk www.valeofficeinteriors.co.uk Office Furniture Space Planning and Design

BD06 original.indd 2

28/2/12 15:11:24

Contents

hWchambeR.co.uk Business Direction, Herefordshire and Worcestershire Chamber of Commerce’s 60 page, full colour bi-monthly publication. Designed and produced by business people for business people. Distributed to 6,000 businesses including selected retail outlets and Tesco stores across Herefordshire and Worcestershire.

ediToR Kelly Betts 0845 641 1641 ext 213

kellyb@hwchamber.co.uk

ediToRial

3

First word

27 Destination Worcestershire

4

Chamber news

37 Training planner

5

Chamber news

39 Chamber events

8

Business news

44 Education

15 Business news

47 Policy

16 International trade

50 Business news

19 Worcester City council

53 New members

21 Manufacturing

54 Business news

22 Big Interview: Vince Cable

56 LEP news

24 Cover story: Manufacturing

57 Movers and shakers

26 Conference Worcestershire

58 Last word

22 24

First word

businessdirection@hwchamber.co.uk 0845 641 1641 ext 213

pRoducTion & design Distinctive Publishing, 8th Floor, Aidan House, Sunderland Road, Gateshead NE8 3HU Tel: 0845 884 2385 www.distinctivepublishing.co.uk

adVeRTising Distinctive Publishing, 8th Floor, Aidan House, Sunderland Road, Gateshead NE8 3HU Tel: 0845 884 2336 helen.gowland@distinctivepublishing.co.uk

FeaTuRe ediToRs John Dean & Francis Griss deangriss@btinternet.com

subscRipTions www.hwchamber.co.uk/businessdirection Tel: 0845 641 1641 Disclaimer: Whilst every effort is made to ensure accuracy, the publisher accepts no responsibility for omissions or errors within this publication. Editorial submissions are included at the discretion of the editor. The opinions expressed in articles and letters within this publication are not necessarily those of the Chamber. All offers, promotions and competitions appearing in Business Direction are the sole responsibility of the advertiser/ promoting party and Herefordshire and Worcestershire Chamber of Commerce does not accept any responsibility for any representations made within them.

WELCOME TO THE SPRING EDITION OF BUSINESS DIRECTION During the last couple of weeks I have been in a number of meetings and witnessed on the television some suggestion that manufacturing and engineering in Britain is dead. HOW WRONG THEY ARE! The UK remains the sixth largest manufacturer in terms of output in the world. In this edition, we will be celebrating this fact and looking at manufacturers in the two counties.

business community is that this Chamber, as part of the West Midlands Chamber of Commerce LLP, will continue to deliver the UKTI contract for Herefordshire and Worcestershire for the next three years. Year on year, up to 100 companies export for the first time through this service and many more export to new markets with assistance from the UKTI team based at the Chamber.

Spring is a particularly busy period for Chambers and its members. We have a few major events coming up including Herefordshire Business Expo on Wednesday 21 March, Green Business Showcase in partnership with Herefordshire Greenlinks featuring Vince Cable on Monday 2April and a big celebratory event, Manufactured in the Midlands on Thursday 3 May at Chateaux Impney, Driotwich. More details on these events and all our regular opportunities are included in this edition.

Spring and summer is also an important period for one of our big industries Leisure and Tourism and as a Chamber of Commerce we are working very closely with local businesses, attractions and accommodation to encourage people to visit Worcestershire, stay in Worcestershire, and make the most of its many wonderful attractions. You can find out about all of these at Destination Worcestershire’s new website www.visitworcestershire.org

Vince Cable, the current Secretary of State for Business, Innovation and Skills is also featured in this edition and he talks about how the Government is supporting Green businesses.

The British Chambers of Commerce have just launched a new campaign ‘Business is Good for Britain’ which we are very much supporting and you will be hearing more about it during the next year. We are eager for local businesses to also get involved and send their 50 words submissions See page 4 for more information.

Finally, I hope to see many of you at some of our events during the spring and share with you the many success stories in our two counties. mikea@hwchamber.co.uk

More good news for Herefordshire and Worcestershire Chamber of Commerce its members and the wider

Our Patrons are:

March/April 2012

BD06 original.indd 3

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

03

28/2/12 15:11:44

Chamber News

lOCAl BuSINESS ACCElERATORS COmPETITION The winners of the Local Business Accelerators Competition run by the Hereford Times and Worcester News have been announced. The competition was open to companies under three years old and aimed at boosting emerging local enterprises. The winners are listed below:

heReFoRd Times WinneRs: n Jumping Ships and Hereford Apparel Limited n Rayeesa’s Indian Kitchen n The Starlight Company

WoRcesTeR neWs WinneRs: n CM Engineering n The Holywell Water Co. Ltd n M30H Services Ltd The winners receive a free advertising campaign with the paper, three months of mentoring and free membership to the Chamber. Mentoring will be carried out by Andy Edwards from Thorne Widgery, John King from Business Trouble Shooters, Chris England from Mid West Rural Enterprise and David Parsons from Black Elk.

BRITISH CHAmBERS OF COmmERCE lAuNCH BuSINESS IS GOOD FOR BRITAIN CAmPAIGN Herefordshire and Worcestershire Chamber of Commerce is embracing the British Chambers of Commerce’s 2012 campaign, and will be working hard to promote why ‘Business is Good for Britain’.

Business will be the driving force behind the UK’s economic recovery over the coming months and years, and through this campaign we hope to highlight the importance of a strong and prosperous business community not only in Herefordshire and Worcestershire but to Britain’s future success. So if you would like to tell us, in 50 words or less, why you think Business is Good for Britain, we would be delighted to hear from you.

With your permission, your comments may be used on the BCC’s national website and other promotional materials related to this campaign.

To submit your entry simply email to: adamn@hwchamber.co.uk

CHAmBER lEGAl ADvICE lINE

This service offers members unlimited access to free help and advice on commercial and employment law, environmental health, taxation and VAT issues.

04

BD06 original.indd 4

March/April 2012

28/2/12 15:11:54

Business News

mAlvERN SPRAYTEC IN ZERO GRAvITY TESTING OF NEw FIRE EXTINGuISHER FOR SPACE STATION

NinetyFive Creative has launched a new campaign to encourage Chamber members to Think Big.

Colorado-based ADA Technologies recently confirmed that NASA’s new space-bound fire extinguisher and the malvern Instruments Spraytec particle size analyzer both function just as well in zero gravity as they do on Earth.

Researchers carried out droplet size experiments on the infamous ‘vomit comet’ Zero Gravity Corporation aircraft. They showed that water atomization is independent of gravity and that a Fine Water Mist portable fire extinguisher currently under development for use on the International Space Station will safely and cleanly extinguish fires in space.

Project Leader, ADA’s Thierry Carriere said:”There was no previous evidence to demonstrate that an extinguisher of this type would perform to expectations in the zero gravity environment of the international space station. Thanks to NASA’s Flight Opportunities program, which provides access to the Reduced-Gravity Parabolic Flights, we were able to demonstrate that it could.”

Malvern’s Spraytec is specifically designed to address the unique requirements of spray particle and droplet characterization across a wide range of industries and applications.

NINETYFIVE CREATIVE ENCOURAGES CHAMBER MEMBERS TO THINK BIG IN 2012 As part of the campaign, the Worcester based marketing agency is planning to work with local businesses to generate big marketing ideas that will help them to achieve business growth in 2012.

From left to right: Alexander Van Dijk (NASA Ames Research Center), John Easton (NASA Glenn Research Center), Thierry Carriere (ADA Technologies) and Cameron Emerson (Colorado School of Mines) test the new fire extinguisher during one of NASA’s Reduced-Gravity Parabolic Flights

KEITH MOWBRAY OBE, DYTECNA Keith Mowbray, Executive Vice President for Business Development at Malvern defence firm Dytecna Ltd. recently received a OBE in the Queen’s birthday honours list for his services to the defence industry.

NinetyFive Creative’s Managing Director, Matt Lloyd explained the thinking behind the campaign: “2012 is set to be a huge year with the Olympics and the Queen’s Diamond Jubilee, so we didn’t want it to pass by without participating in some way. We’re hoping to make some big achievements this year and we’re not alone, so we decided to develop a way that we could work with other local companies.”

As part of the campaign, the creative agency is offering Chamber members the opportunity to take advantage of a free Think Big Session. The two hour session includes a review of current marketing materials and activities, before working through a range of workshops that will help you to generate marketing initiatives to achieve your 2012 business objectives.

To book your FREE Think Big session please call Amy on 01905 388160 or email: enquiries@ninetyfivecreative.com www.ninetyfivecreative.com

www.malvern.com/spraytec

The business diRecTion Themes FoR 2012 aRe: may/June

Accessing Funding and Finance

July/August Sport and Leisure Sept/Oct

Human Resources

Nov/Dec

Business Growth

If you have any press releases or articles please send them to businessdirection@hwchamber.co.uk

COlD PlANET Alex Sharp is best known for her beautiful wedding images, portrait work and product photography.

However, Alex is also a travel photographer and has travelled to over 100 countries in the last 25 years including spending 18 months travelling across Africa and visited two of the coldest places on our Planet, and this is the theme of her next exhibition.

Cold Planet contains images from her travels to both the Svalbard Archipelago and across Drakes Passage to Antarctica; there will also be a few images from

the Himalayas in Tibet and Patagonian Glaciers.

The exhibition is on at Malvern Library from 1 – 28 March 2012, when it moves over to Evesham library for the month of April. www.alexsharp.co.uk

CHAmBER lEGAl EXPENSES INSuRANCE

No matter how well you plan and manage your business you never know when you are going to face unexpected legal fees. Members are entitled to free Legal Expenses Insurance (terms and conditions apply).

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD06 original.indd 5

05

28/2/12 15:11:55

G.R.BRICKSTOCK AND ASSOCIATES We are a family run concern with over 40 years accountancy experience. We are experienced in the completion of accounts for sole traders, partnerships,limited companies,companies limited by guarantee, small charities and school or clubs.

We provide a bespoke service tailored to meet your specific requirements and we treat each client as an individual with their own needs not as a big brother organization.

Each client believes that their problem is unique to them but usually we have come across there problem before.

We are qualified accountants graham being a a.c.m.a,c.g.m.a,m.i.p. and has many years experience in both industry and practice. We have a long list of services that we provide successfully to a long list of clients both large and small and we would welcome your call to discuss any requirements you may have.

‘In the middle of difficulty lies opportunity.’

ALBERT EINSTEIN

ACCOUNTANCY PRACTICE TRADING SINCE 1992 Pat Gwynne, Director of Inside Out, Ludlow, understands that in this current climate most companies are fighting the same battles: • • • • •

Please call us if you have any accountancy-tax problems for a friendly chat with graham or wendy on 01527870019.

10 HANOVER STREET BROMSGROVE, WORCS. B61 7JH

Resources stretched too thinly Employees unmotivated Sales decreasing Lack of focus Struggling to survive in a weakening economy

Inside Out is a professional leadership and development company, dedicated to helping businesses and individuals succeed regardless of the economy or circumstances. More knowledge, more skills and more information is not necessarily the answer.

Shredding confidential documents, whilst providing training and work-related activities for those with a learning disability = ShredAbility

• Leap out of the ordinary and change the way you think • Unlock potential, talents and abilities – currently lying dormant within • Deal with the root cause of results, not just the symptoms At Inside Out we guide people through a powerful learning experience that will improve every aspect of your business.

By developing people your business will grow and prosper.

■ ■ ■

Contact Pat for an open discussion.

Take control of your circumstances and stop your circumstances from controlling you.

You have nothing to lose and a life to win.

■ ■

Confidential document handling Archive storage Document retrieval Highly secure Document shredding Waste management & Consultancy

Are you applying the new Waste Hierarchy before disposing of your waste? Not sure?

Pat Gwynne, Director of Inside Out

0845 3930 295

pat@begininsideout.com 06

BD06 original.indd 6

01684 562583

contact Kevin Styles on email: enquiries@shredability.co.uk

March/April 2012

28/2/12 15:12:00

Business News

THOmAS vAlE CONSTRuCTION lANDS mAJOR CONTRACT IN ITS HOmE TOwN OF STOuRPORT ON SEvERN The construction company whose turnover now stands at a staggering £251 million was formed in 1869 when Thomas Vale, a young engineer, designed and built the cast iron bridge that still spans the River Severn at Stourport on Severn today.

Architects impression of Marina Quay

The contract is to deliver a £25million development scheme which will be known as Marina Quay. The land, owned by Clive Fletcher Developments and British Waterways will become a hive of activity later this year when the current marina will be transformed into a tourist hot spot.

The new development will have the capacity to moor 410 boats with ancillary and leisure facilities as well as 102 holiday apartments to attract tourism and investment. The Contractor is one of the most awarded Construction Companies to date in the UK. www.thomasvale.com

WRAGGE & CO URGES EMPLOYERS TO PLAN AHEAD FOR WORKPLACE PENSION REFORM wragge & Co’s Combined HR Solutions team urges employers to plan ahead for landmark reforms to workplace pensions, introduced from October this year.

There are no net job losses as a result of the decision.

The station has supported many local charity and community causes over the years and this commitment will continue under its new name.

Partner Richard Lee said: “Time is running out for organisations to establish how the reforms will affect them and to develop an implementation strategy. There are lots of issues for employers to consider, including how to pay for mandatory contributions and how to monitor their workforces to ensure compliance with the new rules.”

www.wragge.com

As part of a major strategy to grow the listenership of Herefordshire and Worcestershire’s oldest commercial radio station, Wyvern will be changing its name to Free Radio –Herefordshire and Worcestershire in April.

The announcement was made by Orion Media which acquired the station in 2009. The change of name will not impact on the output of the station with the majority of peak time programming on 96.7 and 102.8FM continuing. Orion’s strong commitment to provide listeners with local news, sport, traffic and weather information from its studios in Worcester will also be unaffected. The station will have a continued commitment to original and locally based journalism ensuring it provides a locally focused news service on air relevant to its audiences.

For the first time, all employers – regardless of their size or type of business – will have to automatically enrol certain workers into a pension scheme that meets quality criteria and pay minimum levels of contributions into the scheme. Failure to comply will result in fines and, potentially, criminal sanctions.

Visit Wragge & Co’s workplace pension reform website, www.wragge.com/wpr for guidance and the latest news.

WYVERN SET TO BE FREE RADIO

www.wyvernfm.co.uk

Richard Lee, Head of Combined Human Resources Solutions

CHAmBER HR wEBSITE AND ADvICE lINE

Trained HR Professionals are on hand 24 hours a day to offer advice on employment issues via the telephone or dedicated website.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD06 original.indd 7

07

28/2/12 15:12:04

Business News

ADvANCED TECHNOlOGY AND mANuFACTuRING – REASONS TO BE CHEERFul Certainty in the energy efficiency market has been lacking.

vENTuTEC IPHONE APP KNOCKS ANGRY BIRDS OFF THEIR PERCH. Ventutec Ltd, a local Worcester app development agency succeeded in overtaking long running iPhone game Angry Birds from the top of the Apple download charts

Just consider Solar PV and the criticism of the Green Deal, the Government’s flagship policy to generate jobs and technology. But it’s not all bad news. Proposed changes to the Building Regulations would require additional energy efficiency improvements to be carried out and may provide the impetus to drive the retro-fit energy efficiency market forward.

Celebalike, a celebrity lookalike iPhone app, attracted huge media attention when Ventutec revealed stats showing that the most matched celebrity male was Steven Gerrard, whilst the most popular female was Lorraine Kelly.

The app featured across national news and was showcased live on popular TV shows including, ‘That Sunday Night Show’ with Adrian Chiles, Channel 4’s ‘Come Dine With Me and ITV’s ‘Lorraine’.

2012 will see the beginning of a significant injection of funding for renewable projects. The Green Investment Bank (“GIB”) will fund projects aimed at domestic and commercial energy consumers who will benefit from the installation of energy saving technology with no upfront cost. Repayments would be made over time from resultant energy savings. Initially capitalised with £3billion over the period to 2015, the GIB will start making investments in April 2012.

Ventutec themselves are very proud to have overtaken the pesky pigs at Angry birds, who have clung onto a top position for so long. Celebalike reached number one in the Entertainment app chart and number two in overall paid for apps. www.ventutec.com

Products and businesses must be accredited to take advantage of such schemes. Further government support to this market is welcome and companies will need to review the opportunities this will provide for them. www.harrison-clark.co.uk

Chris Agius Head of Banking and Finance and Tim Willis Head of Renewables

NEW EQUALITY AND DIVERSITY TRAINING DVD AVAILABLE FROM THE RURAL MEDIA COMPANY We all know the need to ensure that we treat our employees and colleagues fairly. The Rural Media Company in Hereford has produced an equality and diversity DVD training pack, which it is offering to businesses across Herefordshire free of charge for a trial period.

Called ‘Same But Different’, the pack comprises 23 short ‘trigger films’ together with an accessible guide to the Equality Act 2010, and facilitator’s notes that suggest ways to follow up a screening of some of the films with staff and trainee groups.

The resource is ideal to use alongside your existing diversity training materials, to help understanding and challenge stereotyping and ensure that workplaces across the county are free from prejudice, harassment and discrimination. www.ruralmedia.co.uk/same-but-different/

FuNDING FINDER A funding search which provides details of a range of funding opportunities and grants available to businesses, including European, public sector, lottery, Venture Capital and loan funds.

08

BD06 original.indd 8

March/April 2012

28/2/12 15:12:10

Business News

COuNTY ANNOuNCE 2011 PROFIT Worcestershire County Cricket Club has announced a profit after interest of £211,893 for the year ending 30 September 2011.

achievement. The support from members and spectators continues to be strong which has seen a growth in revenue from both membership and ticket sales.”

Chief Executive, David Leatherdale commented: “Having gained promotion to the First Division of the LV= County Championship in 2011, retaining this status for 2012 was a key target and to have managed this with a young and developing squad is a major

“The recent announcement with regards the potential new hotel and additional conference facilities combined with the already successful Graeme Hick Pavilion, will continue to develop the Club as a 365 day a year sporting and conference venue. It is encouraging

EVENPRODUCTS SUPPORTS PHILIPPINES TYPHOON EMERGENCY AID RESPONSE

www.wccc.co.uk

TACKLING ABSENTEEISM IN THE WORKPLACE Absenteeism can have a hugely detrimental effect on businesses, with substantial amounts of money lost in non-working days and decreased productivity in both the private and public sectors. Absence management is therefore an important part of the creation of a happy and healthy workforce and ultimately a profitable business. Employers should not ignore this ever increasing issue, particularly in the current economic climate when pressures on businesses have never been greater.

water storage and distribution specialist Evenproducts, scrambled its specialist emergency humanitarian aid team on Christmas Eve to provide a rapid response for one of the leading uN organisations responding to the Philippines typhoon.

One method of positively addressing the issue of absenteeism in the workplace can be achieved through providing an appropriate and effective Employee Benefits programme, helping improve staff morale, boost motivation and ultimately increase performance. After all, a healthier workforce is a happier one!

Well respected as a global provider of specialist water and sanitation equipment, Evesham-based Evenproducts was co-opted by a major aid organisation to get emergency humanitarian aid equipment to the Philippines on Christmas Eve. Jenny Rohde, Emergency Humanitarian Aid Director said: “We are well equipped to handle rapid response requirements from our humanitarian aid colleagues.

The fact that this order was despatched during our Christmas close down says a lot about the dedication and enthusiasm of our staff and our strategic supply partners. Our team despatched 40 drinking water storage kits and tap-stands to Makati City for immediate local distribution.” www.evenproducts.co.uk

to see in excess of 150 new members have already joined for the 2012 season, which gets underway on the 5 April against Nottinghamshire at Trent Bridge and at New Road against the same opponents on the 26 April.”

The English Mutual Group is the Key Employee Benefits Partner for Herefordshire and Worcestershire Chamber of Commerce and would be delighted to advise on all areas of employee benefits, assisting you in the attraction, motivation and retention of your team. chamberbenefits@englishmutual.com

0845 603 3675, Evenproducts staff preparing the water and sanitation equipment for dispatch

www.englishmutual.com The English Mutual Group is a trading name of English Mutual Holdings Ltd. (Registered in England and Wales No. 4511678) Reg. address 22 The Tything, Worcester, WR1 1HD, which is authorised and regulated by the Financial Services Authority.

HEAlTH AT HAND** A free 24/7 health information service available to you and all of your employees staffed by nurses, midwives, pharmacists and counsellors, 365 days a year. ** Pre-registration is required.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD06 original.indd 9

09

28/2/12 15:12:16

Westlands Toyota WESTLANDS TOYOTA The Westlands Motor Group is a family owned business that operates 4 Toyota Centres in Hereford, Worcester, Bromsgrove and Stourbridge. The business has been in existence for over 25 years and has developed an outstanding reputation for complete customer satisfaction over this period of time.

Nick Wilczynski, owner and Chairman is proud of the role the business plays in the local community. “Over the years we have worked hard to build strong relationships with local business and individuals in both Stourbridge, where the business originated and in Bromsgrove where we took over the franchise almost 10 years ago”.

“We believe that we need to fully understand the requirements of all of our customers and prospects so that we can deliver and even exceed their expectations not only when acquiring their vehicle but also in it’s after care”.

Westlandsexpanded further with Toyota a couple of years ago, taking on the franchise in both Hereford and Worcester. Nick believes that these are exciting times for the Group and Toyota with a raft of new fuel and tax efficient models being brought to market this year. So confident is Nick that in the past eighteen months he has appointed Mark Roden as Managing Director to oversee the next phase of evolution for the Group. Mark has joined the Group from Toyota GB where he held a number of Senior positions, most recently heading up Fleet operations for the UK. Mark observed “Having spent 15 years with Toyota, I am fully aware of the primary importance placed on exceeding customer expectations on every occasion we are in contact with them. I was therefore delighted to join the Westlands Group who I know live and breathe this philosophy. With my background in Fleet, I am very aware of the strong offering Toyota currently has that makes perfect sense for both business and Company Car drivers.

This proposition combined with our philosophy of always putting customers first, puts us in an ideal position to satisfy all motoring requirements”.

STUART CAMERON OFFERING A SOLUTION TO ALL YOUR COMPANY MOTORING REQUIREMENTS Hi…My name is Stuart Cameron and I am the Business Centre Manager for Westlands Motor Group.

We operate the Toyota franchise in Hereford and Worcester and having recently joined the local Chamber of Commerce, I thought this would be a great opportunity to introduce myself and give you an insight into what we at Westlands Toyota can provide in relation to your company motoring requirements.

I joined Westlands in 2007 and have considerable Motor Retail experience over a 10 year period. I am from a financial services background that allows me to fully understand the accounting and taxation implications on both business and drivers when acquiring company vehicles.

There is no doubt regulations surrounding company vehicles is particularly complex and it is vital that you identify the most efficient way of providing company vehicles, whether they be for yourself or your employees. I would therefore be delighted to meet with you to discuss the best way for you to: • Fund the acquisition of your vehicles • Best plan for the legal, taxation and accounting implications for your company • Understand the taxation implications for your employees • Be aware of the range of vehicles provided by Toyota - from the most aspirational sports cars, through to the most tax and fuel efficient passenger cars and to the award winning Hilux Light Commercial Vehicle We at Westlands enjoy a particularly close relationship with Toyota GB and our privileged position allows us to structure fleet solutions that meet virtually all company or driver requirements, whatever the size of the company or fleet.

We pride ourselves on providing exceptional levels of customer service and I am given the opportunity to establish personal relationships with each of my customers which enables me to tailor a specific fleet solution to suit individual circumstances.

My financial services experience therefore allows me to offer practical hands on support, advising on the legal requirements and framework of any fleet situation but also taking into account the commercial pressures of a small business. Because I understand the frustrations and difficulties faced within fleet management, my role is to be able to work with companies to focus on the positives and assist in saving money for both the company and driver to move the business forward.

Whilst every fleet will have their own varying levels of needs and methods of working, I hope that what I can bring to companies I work with in the Hereford and Worcester area is a level of support to ensure each

010

BD06 original.indd 10

customer is aware of the wide spectrum of options available from Westlands Toyota.

For further information, please call me on (low call rate) 08430 225990

Toyota Tops the Polls for Fleet Customers Toyota is performing beyond the expectations of Britain’s fleet managers in key areas, according to the 2011 Fleet Operator Attitude Survey from automotive research specialists Sewells.

This reveals that “quality and reliability” and “Service, Maintenance and Repair (SMR) costs” are the most important considerations for fleet customers when choosing vehicles. The study shows that these are areas where Toyota excels, achieving the highest rating among ‘mainstream’ manufacturers for SMR costs and also receiving high praise for the quality and reliability of its vehicles.

With a wave of exciting new models including three new tax efficient hybrids, a new communications programme, an even better After Sales proposition and systems that will deliver easier access and support for customers; Toyota are investing to support their customers in the fleet market.

Investment in a new fleet charter (See Below) that started in January 2012 outlines a series of commitments to improve customer relationships, making it easier and simpler to deal with Toyota Fleet services for both sales and after sales.

In a busy year for new models, Toyota announce further advances in fuel efficiency, low emissions and zero-emissions electric driving range that will be offered by the next development of Toyota’s hybrid technology, Prius Plug-in Hybrid. This will be launched later this year, together with the new Yaris Hybrid – a new entry point for hybrid technology – and the versatile Prius+ seven-seat MPV. The launch programme for 2012 also includes the new Avensis and the much anticipated Toyota GT 86 sports car

March/April 2012

28/2/12 15:12:40

ADVERTORIAL Famed for its ultra-tough quality, Hilux is much more than just a workhorse. Today’s sixth generation of Toyota’s pick-up combines traditional robustness and excellent load-carrying capacity with comfort, safety and equipment features to make it a vehicle that ably bridges the divide between work and everyday driving needs.

“Introducing the right product at the right time and putting the customer first are central to this strategy showing that drivers can save thousands of pounds in tax and lower their running costs, leading to a stronger business performance in 2012 and beyond,” said Stuart Cameron, Business Centre Manager at Westlands Toyota.

neW pRoducTs FRom ToyoTa in 2012 The New Toyota Avensis Engineered for Sweeter Performance and lower Bills 2012 New Avensis delivers improvements in dynamics, comfort and ownership costs.

Changes to suspension and steering produce more responsive handling and a more comfortable ride.

With total cost of ownership reduced by £2,000 for the 2.0 D-4D model over three years/60,000 miles • through less money spent at the pumps • lower road tax • more favourable company car tax ratings • longer service intervals This all adds up to making new Avensis a l stronger proposition offering better value than key market competitors

The New Hybrid Family for 2012 Prius is the world’s best-selling hybrid and the third generation model has already sold more than one million units since launch two years agol Toyota plans to launch 10 new hybrids by 2015 and will introduce to the Prius family both thel Prius Plug-in Hybrid and Prius+ in 2012.as well as the all new Yaris Hybrid.

Since 1997, Toyota has sold more than 3.3 million full hybrid vehicles worldwide. This represents more than 80 per cent of all global hybrid sales, and gives the company an unquestionable lead in the drive towards sustainable mobility. The multiple award-winning Toyota Prius is the world’s best-selling hybrid with more than 2.3 million units sold.

Yaris Hybrid June this year sees the launch of Yaris Hybrid.

Powered by a re-engineered Hybrid Synergy Drive, it will be Europe’s first full hybrid super mini, opening up the technology to a new customer group. It will deliver quiet, smooth performance with the lowest emissions in its segment, while maintaining the small-but-spacious quality for which Yaris is renowned.

The New Prius Plug-In Hybrid – The Greenest, most Technically Advanced Prius Yet The All new Prius Plug-in goes on sale to the mass market in the summer of 2012. This ground-breaking vehicle offers a conventional full hybrid powertrain with all the efficiency of a standard Prius, but also the ability to be fully recharge the lithium-ion batteries from a domestic source when convenient, in just an hour-and-a-half and give an EV driving range of up to 14.3 miles. Its EV cruising range enables it to achieve remarkable fuel efficiency of 134.5mpg and achieve unprecedented CO2 figures of 49g/km, with all the associated company car benefits that these remarkable figures bring.

Prius+: The Prius For People who Need more Prius Prius+ is a new vehicle, designed from the ground up. as the first car to offer customers the versatility of seven seats combined with a full hybrid powertrain As its name suggests, Prius+ provides a significant increase in space and passenger accommodation, even with seven passengers on board, Prius+ provides 200 litres of cargo space. This flexible family car also offers class-leading combined cycle fuel economy of 65.7mpg and just 99g/km CO2 emissions

Toyota Returns to the Sports market GT 86, Toyota’s all-new sports coupe, arrives this summer on a wave of enthusiastic advance media acclaim and public interest. Due to reach the road this June, GT 86 marks a return to the pure enjoyment of driving. Designed to be entirely driver-focused, it offers a classic front-engine, rear-wheel drive set-up in a light, compact and nimble chassis. The power plant is a 2.0-litre flat-four “boxer” unit that delivers a maximum 197bhp (147kW), matched to a six-speed manual or automatic transmission. Priced from £24,995 advance orders are being taken for the GT 86, with many UK customers already signed up to be among the first to take ownership of the car when it arrives here this summer.

light Commercial vehicles Toyota Hilux Wins Total 4X4 Pick-Up Of The Year The Toyota Hilux has received yet another accolade, taking top honours in the pick-up category of the Total 4x4 awards.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD06 original.indd 11

Alan Kidd, Editor of Total 4x4 magazine said, “Hilux has always stood out in what is a very fiercely fought category. It’s incredibly capable in every area and comes at a very appealing price. The updates Toyota has made to it are subtle, but they’re enough to nudge it back in front of the pack. In particular, its interior is much more modern and, without sacrificing anything in the way of refinement, the vehicle is tougher than ever. There’s a lot of talent in the pick-up market, but once again Hilux is the one to beat.”

The latest version of Hilux is available in three bodystyles, single, extra and double cab, with a choice of 2.5 or 3.0-litre D-4D turbo diesel engines.

WESTLANDS TOYOTA FLEET CHARTER BUSINESS CUSTOMER COMMITMENT 1. STUART CAMERON WILL MAKE CONTACT WITHIN THE SAME WORKING DAY IF NOT IMMEDIATELY AVAILABLE 2. WE WILL MAKE A DEMONSTRATOR VEHICLE AVAILABLEFOR A MINIMUM OF 48 HOURS. 3. WE WILL CONSULT YOU ABOUT FUNDING OPTIONS, BENEFITS IN KIND AND VEHICLE TAXATION. 4. A RESPONSE TO A REQUEST FOR A QUOTATION WILL BE SENT WITHIN 24 HOURS. 5. WE WILL CONFIRM YOUR ORDER IN WRITING AND KEEP YOU UPDATED ON DELIVERY DATES. 6. YOU WILL BE OFFERED A FULL VEHICLE HAND OVER AT POINT OF DELIVERY. 7. WE WILL CONTACT YOU WITHIN 7 DAYS OF DELIVERY TO ENSURE YOU ARE COMPLETELY SATISFIED.

011

28/2/12 15:12:47

                    

Business News

sponsored by



UK ORGANISATION WINS ENVIRONMENTAL AWARD Southco Manufacturing Ltd has won the Industry Category Green Apple Gold Award in recognition of their environmental project – Environment sustainability through recycling improvement.

The trophy was presented by The Green Organisation at the 18th annual international awards ceremony at the House of Commons.

APPRENTICES BOOST FOR HEREFORD Sanctuary Group, which is developing an urban village in the centre of Hereford, said it plans to create valuable new work and training opportunities for young people in the area.

The Worcester-based housing and care provider will work together with partner organisations to ensure apprenticeship places are created under proposals to build new homes within Hereford city centre.

Sanctuary’s national apprenticeship scheme has gone from strength to strength and we believe it is important to share our experiences with others.

The urban village will enable us to extend some exciting employment and training opportunities to young people in Herefordshire. We work with our supply chain to ensure that sustainable apprenticeships are created throughout our development programme.”

Sanctuary Group currently has 187 apprentices employed directly and indirectly through its partners. www.sanctuary-group.co.uk

Peter Martin, Sanctuary Group’s director of development, said: “As a social enterprise, we are committed to making a difference to the communities in which we operate and Hereford will be no different.

The ceremony was hosted by The Rt Hon Liz Kendall, MP, and the presentations were made

by Chris Hopkins of Ploughcroft Solar; who have revolutionised the domestic solar power industry and gained recognition on Dragons Den this year.

The judges commented: “By being energy and waste-smart, Southco have increased recycling and efficiency at the same time as increasing production. Smart investment and smarter practices are helping them on the way to zero % landfill.”

After their success in these awards, they are in the running to be entered into the Brussels led European Business Awards for the Environment.

The Green Apple Awards is one of the few accredited feeder schemes into the European awards. www.southco.com

                     

012

BD06 original.indd 12

 March/April 2012

28/2/12 15:12:49

it ain’t all pink and fluffy!

How long do you expect your staff to struggle on at work if they are physically unwell? ….and what if they are grappling with major emotional or mental pressures?

It can be hard to spot if someone is suffering so you might just fail to notice, or chose to ignore the issue and hope things just get better, but at what cost?

www.wellness-works.co.uk Phone: 01684 3132754

  

AN EYE TO THE FUTURE Every successful business has a well structured strategic marketing plan with long-term goals to ensure a future sales stream. In today’s marketplace, as part of the marketing make-up, the internet is a primary sales and marketing channel in its own right.

To achieve success on-line, a website ideally should be positioned on page one of all search engines. In your own experience, how often do you visit page two or three after performing a search?

BLINK AND YOU MIGHT MISS IT We all miss business opportunities that should have been gained if promotional activity had placed our offering in front of potential customers at the point when they were looking – this is exactly what Google and other search engines provide – a valued response to a search request. To do this, search engines analyse and rank every website in the world, placing the most relevant to the search term on page one.

Being ranked highly by search engines, such as Google, is no accident. Years of research and software development has enabled website designers, such as Areca Design, to develop very sophisticated Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD06 original.indd 13

and innovative self-marketing platforms, which are loved by all the search engines.

When this powerful online technology is combined with experienced brand development skills, award winning creative graphic designers and strategic sales and marketing development managers, the overall package will bring great results in a controlled and cost-effective plan.

A VISION FOR FUTURE MARKETING SUCCESS The benefit of an external marketing service, such as the strategic help provided

by Areca Design, is an opportunity for an experienced observational eye to take a view of your promotional activities and brand positioning – allowing you to concentrate on the challenges of running your business.

Areca Design will help you develop a twelvemonth marketing and brand promotion plan, enabling you to budget and allocate resources for key promotional opportunities throughout the year. This could include social media campaigns, regular e-newsletters, internet marketing, traditional advertising or attending exhibitions and events.

Contact Areca Design on 01386 570360 www.ArecaDesign.co.uk

013

28/2/12 15:12:52

Phil Brown Consultancy

Helping companies to solve their Quality and Environmental Problems ISO9001 2008 ISO14001 2004

Need help in Writing Quality and/or Environmental Management Procedures for the Quality and Environmental Standards?

Do you need a part time Auditor for these Management Systems?

Then contact me Phil Brown Tel: 01886 821302 • Mob: 07769 614021 Email: phil@philbrownconsultancy.co.uk

Turner & Company is the largest firm of Commercial Chartered Surveyors based in Hereford and we provide a wide range of services throughout the City, Herefordshire and beyond. Please contact us for assistance with l

Sales & Lettings l Valuations l Development Advice

Turner and Company Thorpe House, Broad Street Hereford HR4 9AS

Tel: 01432 276202 www.turnerandco.co.uk 014

BD06 original.indd 14

March/April 2012

28/2/12 15:29:07

Business News

PSG EvENTS lImITED TOASTS THEIR SuCCESS IN 2011 Leading Worcester-based audio visual and events company, PSG Events Limited, are celebrating one of their most successful years in which they supplied audio visual equipment, technical expertise, staging and event management skills to some of country’s most prestigious companies.

With a clientbase that includes such famous names as Bacardi, Wickes, Philips, Barratt Homes, Siemens, Sainsbury’s and Staples, PSG Events carried out over 120 conferences and events throughout 2011. The firm has also increased its clientbase in number of niche industry sectors including healthcare, public sector, leisure and hotel chains including some of the country’s leading names such as Holiday Inn, Hilton and Best Western. They also provide technical and event management support to a number of charities including Marie Curie Cancer Care the Multiple Sclerosis Society and Headway.

Left to right Martin Cosgrove, Tim Istead, Marius (Maz) Goodwin, Stuart Chatterton, Ben MacCaffery, Keith Istead, Richard Istead, Jody Carvill, James Istead and Garry Buchanan

audio visual equipment and has recently recruited two new members of staff. www.psgevents.com

Over the past year, this family-owned business has invested over £30,000 worth of new state-of-the-art

The government funding, announced on 10 November, will support small and medium-sized enterprises (SMEs) considering investing in new capital assets. The government expects the funding to unlock around £500 million of new investment and create at least 4,000 jobs.

Your business could help in so many ways by: n Encouraging regular payroll giving n Making a donation now or on a regular basis n Providing sponsorship or Gift in Kind for a Hospice event – such as our hugely popular Half Marathon or Midnight Walk n Joining our weekly Lottery – with your support the Lottery can bring enough income in each year to support two of our beds

GOVERNMENT INVESTMENT TO SUPPORT LOCAL SMES Crowther Beard Chartered Accountants are advising that small and medium sized businesses in worcestershire could benefit from £95 million in government investment.

St michaels Hospice in Hereford provides care and support for families affected by progressive life- limiting illness. we have to raise £10,000 per day from our communities to be able to continue to deliver the range of much needed support services now and for the future.

new employment but which have been unable to secure commercial funding for their projects.”

SMEs can qualify for a grant if they are going to invest in new capital assets, such as plant and machinery, and create new jobs but cannot get normal bank finance. Grants of up to £500,000 will be awarded alongside the award of a new bank loan on commercial terms. www.crowtherbeard.com

n Giving staff time to volunteer in one of our shops, at an event or in the Hospice – fit out a room or paint a shop n Encouraging your staff to attend an event or hold one of their own - from a Dress Down Day to a Big T Party n Donating to our shops and warehouses – holding a “Don’t Bin it, Bag It” Day n Holding one of our Collecting Tins or Badge Boxes n By acting as ambassadors for the service by encouraging others to support us in whatever way they can n Remembering us in your Will

The money forms part of the government’s £1.4 billion Regional Growth Fund, which supports projects that can create jobs, are based in areas dependent on the public sector and are supported by private sector investment.

John Painter, Managing Partner from Crowther Beard said “The new scheme will provide grants designed to support SMEs considering investment in new capital assets and creating John Painter, Managing Member, Crowther Beard.

If you would like to know more please contact Nicky West or Ruth Denison at St Michael's Hospice on 01432 851000 or visit our website at www.st-michaels-hospice.org.uk

PERSONAl BuSINESS ASSISTANCE** If your key decision maker is hospitalised or confined to bed due to ill health, this service helps you stay in touch with your customers, potential clients and suppliers. ** Pre-registration is required.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD06 original.indd 15

015

28/2/12 15:13:06

International Trade

TITANIA - CYBER SECuRITY AuDITING SOFTwARE SPECIAlISTS Titania, a software development company from worcester have been taking part in uK Trade and Investment’s flagship service, Passport to Export since march 2011.

The company’s flagship product is Nipper Studio, a product considered by many to be a cyber security expert in a box. Nipper Studio helps to identify security weaknesses in world leading corporations and government agency networks, without the need for potentially harmful network scans.

Eric Brown is the company’s International Trade Advisor on the Passport programme, which helps companies to develop International markets. Eric has provided assistance on a variety of issues relating to the company’s rapid growth in a number of key overseas markets including mentoring, advice,

information, key contacts, funding and training. The company has seen a significant recent expansion that now sees them exporting to 37 markets overseas and has appointed a number of product resellers and attended key exhibitions and conferences overseas.

Eric Brown, Head of International Trade from Herefordshire & Worcestershire Chamber Of Commerce said: “I have worked very closely with Titania and have seen firsthand how much they have expanded in the past year. To see such innovative products developed in Worcestershire that help secure systems against potential security breaches is very exciting and I wish Titania every success in 2012. www.titania-security.com

Ian Whiting (CEO, Titania Ltd), Eric Brown, Director of International Trade at Herefordshire and Worcestershire Chamber of Commerce and Lisa Ventura (Business Development Director, Titania Ltd).

INTERNATIONAl TRADE TRAINING Specialist, high quality export training designed to help you trade profitably and effectively in the global market place. Presented in a fun and relaxed manner you will be provided with factual, legislative information that can be implemented immediately upon return to your desk.

beneFiTs To youR business n Significantly cheaper than the exact same course in London n Widely respected, nationally recognised trainers n Alliances with The Institute of Export and International Trade (IOE) ensure approved content n Central location close to motorway with onsite parking

upcoming TRaining couRses: n Wednesday 14 March - Trading in the EC* n Thursday 15 March -Export Finance* n Thursday 22 March - International Sales Online All courses take place at Severn House, Prescott Drive, Worcester WR4 9NE and £270+VAT for members† and £300+VAT for non-members.

To book visit www.hwchamber.co.uk or email the International Trade Team on

internationaltrade@hwchamber.co.uk *FREE FOR MEMBERS † UNLESS OTHERWISE STATED

EXPORT DOCumENTATION

The E-cert online provides you with a fast, easy and secure way of submitting your export documentation. Members receive a 50% discount.

016

BD06 original.indd 16

March/April 2012

28/2/12 15:13:09

EuROPEAN ENTREPRENEuRS EvENT, lÓDZ Herefordshire and worcestershire Chamber have a long standing relationship with the lódz Region in Central Poland.

In November 2011, Mike Ashton, Chief Executive; Nicky Griffiths, Director of Business Development; and Eric Brown, Director of International Trade, were invited to the annual European Entrepreneurs Event. This was a great opportunity to discuss continuing relationships and projects as well as take part in and present at the conference.

Nicky presented her experiences in delivering Business support

programmes and Eric about International Trade Development for business. They were also able to meet key local organisations on the Polish side involved in similar projects.

Poland is the recipient of Euros 68 billion for Infrastructure and Business Development projects over the next 5 years. The Chamber’s connections in Lódz have resulted in a successful EU Leonardo project bid for up to 30 companies in the Food and Drink sector and the potential to partner in 3 bids that the Lódz region are preparing.

If you are interested in knowing more about this trip or trading with Poland contact the International Trade Team on 0845 641 1641 or email

internationaltrade@hwchamber. co.uk

REDDITCH BASED SOFTwARE COmPANY EXPANDS OvERSEAS Following support from the UKTI’s Passport To Export scheme Keynetix Ltd, a Redditch based software development company, have recently appointed Solution Research Centre in Hong Kong and Enzdata in New Zealand to sell and support their HoleBASE, KeyHOLE, KeyLAB and KeyAGS software products.

Keynetix’s software products have a strong following amongst UK geotechnical companies and the increase in overseas work that these companies have seen prompted Keynetix to start investigating international representation at the start of 2011.

Initially Keynetix Ltd signed up for the UKTI Passport to Export scheme, working with Herefordshire and Worcestershire Chamber of Commerce. Keynetix Ltd Managing Director, Dr Roger Chandler: “The Passport to Export scheme offered us tremendous assistance in learning how and where to start our export process.

We attended public courses run by the scheme and received very valuable one to one sessions with overseas marketing and communication experts.”

Once Keynetix Ltd had targeted specific regions they received assistance via Export Marketing Reseach Scheme (EMRS) funding to visit Singapore, Australia, New Zealand and Hong Kong to enable them to research the regions and locate and interview potential agents.

“New orders for our software from all four new territories significantly contributed to the growth of new software sales in 2011.” said Keynetix Ltd Business Development Manager, Fionn Wardrop “We look forward to the effect multiplying in 2012 with the appointment of these agents and further work with UKTI to investigate new territories.” www.keynetix.com

FOREIGN EXCHANGE SERvICE Through Western Union Business Solution’s global network of dedicated foreign exchange specialists and extensive support system, the Chamber’s service can help you do business with ease across borders and time zones.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD06 original.indd 17

017

28/2/12 15:13:19

Numbers making your head spin?

You do the business, we’ll do the accounts...

Focus on what you do best and let us take care of the distractions We specialise in supporting and can care assist of youthe withdistractions. annual accounts, tax returns, bookkeeping, VAT, payroll ...

Focus on what you do small best businesses and let us take and more. For a Free initial consultation, contact your local TaxAssist office today TaxAssist Accountants specialise in providing accountancy services to small businesses and can assist you with: ● ● ● ● ●

Self Assessment Tax Returns Business Accounts VAT Payroll Bookkeeping

...and much more.

Our Offices:

Contact your local accountant today to arrange your FREE Initial Consultation:

Stourbridge

Evesham Tel: 01386 422 293 E-mail: nickpearson@taxassist.co.uk

Tel: 01384 371 111 E-mail: melvynshephard@taxassist.co.uk

Redditch

Worcester

Tel: 01527 520 273 E-mail: sandrakansy@taxassist.co.uk

Artwork - S Kansy 071011.indd 1

Professional, Experienced, Chartered

TOWN PLANNING CONSULTANTS Here to help you gain success; Planning Negotiations l Planning Applications l Planning Appeals l Local Development Framework Representations l Solutions to Enforcement Actions Malcolm Scott consultants are a professional company dedicated to giving clients, experienced service in all development planning matters. The Company has been established over 25 years and has carried out a wide range of projects throughout the UK, and internationally.

Planning is undergoing considerable change and there is an opportunity to be involved and influence this change. Much of the legislation set out in the Localism Act comes into force in April and The Government’s emerging National Planning Policy Framework which aims to simplify the planning system is anticipated to be published at the end of March. The much hailed presumption in favour of sustainable development is at the heart of this document and Malcolm Scott Consultants are keen to help promote development which accords with, and utilises the Government’s position.

Grove House 1 Loves Grove Worcester WR1 3BU 018

BD06 original.indd 18

Tel: 01905 21411 E-mail: miketombs@taxassist.co.uk

10/10/2011 14:30:56

At the sub regional level Malvern Hills District Council, Wychavon District Council and Worcester City Council are preparing the South Worcestershire Development Plan which will shape the region up until 2030. The three Councils are likely to undertake a further additional round of consultation during the spring, whilst Herefordshire Council is analysing the consultation undertaken for its amended Core Strategy. These are exciting times with regards planning the future of our area, and we are always willing to discuss potential projects.

We offer a full range of planning services including: Site masterplanning; Undertaking site assessments, including planning and feasibility appraisals; Pre-application advice; Submitting and negotiating applications and related consents; Preparing, submitting and handling planning appeals and appearing at inquiries; Making development plan representations; Planning-related research; Retail Impact Assessments; Acting as Expert Witnesses; Landscape and Visual Impact Assessments; Dealing with Enforcement Proceedings; Certificates of Lawfulness; Advising on all planning matters;

If you have plans for future development or require assistance with planning matters, we would be pleased to discuss them with you. For further information please call Paul Barton 01905 726 353 or visit www.malcolmscottcons.co.uk

Tel: 01905 726 353 inmail@malcolmscottcons.co.uk www.malcolmscottcons.co.uk March/April 2012

28/2/12 15:13:23

Worcester City Council BOOSTER GRANTS

therapists Kathy Scott and Mel Harris who were looking for ways to attract new clients.

Worcester City Council is offering young growing businesses the chance to grab a welcome financial boost to help them make the next step in their development.

They were encouraged by Herefordshire and Worcestershire Chamber of Commerce to apply for the grant because they wanted to include a professionally produced video clip on their website to demonstrate their work.

It is running the second phase of the Business Booster Grants scheme, which is part funded by Worcestershire County Council.

“The business is growing steadily and Leaff is now that little bit greener too. I am so grateful for the help and support that I have received.”

Bearsgreatescapes – a company making tricycles and selling Bennetts ice creams from its cycles – also benefitted from a grant. Stephen Connelly runs the business and said the grant had helped them finish their new frame, which would go on sale worldwide.

Kathy Scott said: “We go into local companies and offer massages to staff, usually lasting 15 to 20 minutes, to help refresh them and boost morale.

The initiative now offers city-based companies up to £2,000, which must be matched from the business’s own funds.

“The best way to explain what we do is to demonstrate it and we have received a lot of positive feedback from local businesses about our video. It has opened up opportunities for us.”

The original scheme, which ran from November 2010 to November 2011, supported 16 city firms from a wide range of industries including interior design, marketing, gardening, a driving school, health and wellbeing, graphic design and sales.

Another firm to benefit from a Business Booster Grant was Leaff Design Ltd run

by Kaitie Benstead – a graphic designer specialising in branding, corporate design and commissioned wedding stationery.

One of those businesses – Hands On At Work – provides an on-site massage service for workers at local companies. It is run by qualified and experienced massage

Kaitie realised her IT system was slowing her down and received a booster grant

“I’m really grateful for the support the city council and all my customers have given me over the past year,” he said.

The firm only uses Worcestershire companies to supply parts for its tricycles. to help buy new hardware, enabling automatic back-up of designs and allowing clients to upload their material remotely. There are also far fewer printouts needed now.

Kaitie said: “Receiving support from the council has helped massively to increase the volume of work that Leaff can take on.

To qualify for a grant, the business must be based in Worcester, be between one and five years old and in need of help with development. Grants are limited to one per business and are subject to availability of funding. www.worcester.gov.uk/business

Le

af

fD es ig

nL im i

t ed

Does your business need a boost?

Up to

Ka t

ie

B

s en

te

ad

Worcester City Council and Worcestershire County Council are working together to help young JURZLQJ EXVLQHVVHV RYHUFRPH VSHFL¿F KXUGOHV WKDW DUH VWLÀLQJ GHYHORSPHQW and inhibiting their growth.

£2000 Grant available

-

A grant of up to £2000, which must be matched pound for pound by your business, is available for businesses which meet the following criteria: They are based within Worcester City Have been trading between 1 and 5 years Can demonstrate that the grant will enable their business to grow

Su Li ss an ts er ne Xp Cha e mbers - Hom

m

S - B tephen Connelly ears d greatescapes Limite

ite d

*UDQWV DUH DYDLODEOH RQ D ¿UVW FRPH ¿UVW VHUYHG EDVLV

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD06 original.indd 19

For an application form and more information visit: www.worcester.gov.uk/business or contact: Bev Kittle, Economic Development & Regeneration Projects Asst. on: 01905 722554 Email: bev.kittle@worcester.gov.uk Supported by

019

28/2/12 15:13:28

OVER 25 YEARS in WEEE RECYCLING Surplex UK Limited, although only formed in 2004, is managed by an experienced team, some of whom have been involved in waste electronic recycling for over twenty five years. We have a wealth of experience in all sectors of electronic waste recycling and believe we offer one the most comprehensive and professional WEEE recycling solutions in the business.

We do not, however, sacrifice our ethics for profit:What we do:-

What we are:-

Aim to recycle 100% of all material received

Fully insured

Provide a secure service with carefully vetted staff

Fully prepared

Fully licensed

Destroy all data howsoever stored Provide detailed inventory of the equipment removed

FOR PRINTING

� Corporate Stationery � Brochures � Leaflets & Flyers � Price Lists � Exhibition Graphics

Quote BDMW32012 to receive

10% off

Deal with UK waste in the UK

your next order

What we do not do: Export waste

COLOUR LITHOGRAPHIC & DIGITAL PRINTING SPECIALISTS

Divulge your data to any other party

Tel. 01684 568789

A NEW DIRECTION

� Promotional Items

Provide all paperwork required by the WEEE directive

Unit 12, Link Business Centre, Malvern, Worcs, WR14 1TF

Stargold

info@surplex.co.uk

Business Direction_Half Page Business Direction www.surplex.co.uk 27/02/2012 13:56 Page 1

01562 741 603 www.stargold.co.uk STOURPORT ROAD, KIDDERMINSTER, DY11 7QH

engineering for a better world

Air Conditioning Specialists At GEA Heat Exchangers we help customers across the world create better working and living environments through the effective use of high performance air conditioning systems.

We undertake every aspect of system design, development, manufacture, installation, commissioning and continuing support. We also provide expert advice on climate control.

For all your air conditioning needs call us on 01432 277277 or visit our website at www.gea-denco.com, www.gea-denco4service.com GEA Heat Exchangers Limited, GEA Denco, Dolphin House, Moreton Business Park, Moreton-on-Lugg, Hereford, UK, HR4 8DS

020

BD06 original.indd 20

March/April 2012

28/2/12 15:13:31

Manufacturing

mAS BOOST FOR HEREFORDSHIRE AND wORCESTERSHIRE mANuFACTuRERS An enhanced national programme that will help small and medium manufacturers in Herefordshire and worcestershire was officially launched in January.

The Manufacturing Advisory Service, which has been operating in the County since 2002, is promising to provide companies with a range of tailored support to boost sales, encourage growth, embrace innovation and improve supply chain development.

Simon Griffiths, MAS Area Director

Simon Griffiths, MAS Area Director North and West, said: “The Manufacturing Advisory Service has been delivering specialist support in Herefordshire and Worcestershire for more than 8 years and the new look programme will continue to build on the relationships already in place.

As we move into this next era we encourage business leaders, innovators and entrepreneurs in the manufacturing sector to contact a local adviser to find out more about how we can deliver real benefits for your business.

The new offer will see specialist advisers - working on the ground - with a specific focus on advancing manufacturing capabilities and creating high value jobs.

We’ve launched a new website www.mymas.org that will provide the latest information and we are looking to work with partners to host events in the County to give companies the opportunity to ask questions about future support.”

Herefordshire and Worcestershire manufacturers will be able to tap into a wide range of assistance, including a direct phone hotline (0845 658 9600) manufacturing reviews and networking events tackling key industry issues.

MAS is keen to link companies directly with the Apprenticeship programme that will drive a minimum of 1250 apprentices each year, not to mention an even greater focus on advanced supply chain development for both SMEs and larger manufacturers.

They will also be able to access grants for strategic change projects in their business.

www.mymas.org

THE FuTuRE IS lEAN As the UK’s debt is over £1 trillion and the economy begins to show signs of slippage from recovery, albeit against a backdrop of caution, cost cutting and austerity, it is important that organisations double their activities to ensure the most competitive offering and manoeuvre themselves into a position to maximize advantage in it’s resources from any ensuing upturn in trade.

This is particularly important for lean activities, where flexibility to respond to dynamic demand scenarios, lead times, inventory levels and up-skilling of employees are crucial to meet the rapidly changing business environment.

Enlightened companies have recognised the Lean Enterprise as a strategic differentiator rather than merely representing ‘a bolt on process’. In addition, an organisation’s lean activity is inextricably linked to margin improvement, releasing capacity for expansion or increased value-added customer service.

Recognising the premium placed on formalised off-the job training, Lean Transition Solutions Ltd have invested and developed an e-learning platform that allows organisations to access lean training and to engage with the academy as shown in Fig 2.

This ensures transparency of the tangible benefits and ROI of training spend, previously difficult to calculate or reconcile. Organisations across the UK are realising the benefits of people development linked to the lean education and the transformation towards a long-term competitive advantage.

Lean and the long-term approach www.LTSacademy.com

For more information about Lean and the LTS academy contact Brett Griffiths at brett@LTSLEAN.com 0844 357 4105

beneFiTs oF an academy plaTFoRm • Enabling personal development • Transparent reporting • ROI on Training budget • Individual access 24/7 • Blended learning • External support • Delivers sustainable learning • E-learning • Interactive

CHAmBER mERCHANT SERvICES

Members have access to lower rates on credit and debit card processing.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD06 original.indd 21

021

28/2/12 15:13:34

Big Interview

Supporting the business world’s green revolution As Business Secretary, Vince Cable is committed to helping UK companies grow. However, he also has a strong belief that such growth cannot be at the expense of the environment.

Mr Cable, who believes that the responsibility to ensure sustainable growth lies not just with Government but also with business, said: “People may know me better for my work – and opinions – on banking and the financial crisis. But for much of my working life I have, as an economist, been working on the interconnected issues of economic development, energy and national resources.

“Long before I became Shell’s Chief Economist, in the mid-1980s, I helped to write the Brundtland – UN – Report, Our Common Future, which first described the concept of “sustainable development”, advocating growth but green growth. And the following year I helped to produce what I think was the first report to a summit of Prime Ministers on global warming and sea level rise.

“There are respects in which we would like to see industry take the initiative: developing smarter purchasing strategies and closing the loop with suppliers, for example by returning scrap material to help mitigate the resource risks to UK business.

“The best way for industry to mitigate the risks to resource supplies through the recycling, recovery, and substitution is often to start from the design stage.

“Let us take rare earth metals as one example. Not many people appreciate how vital they are to modern devices like mobile phones. However, although they are used in small quantities, their location in each component is known, and their recovery can be significantly eased by designing this process in at the beginning.

“Sometimes regulation is required. It is one of my department’s many responsibilities to implement the regulations required for the Waste Electrical and Electronic Equipment directive. They have real economic as well as environmental value, helping to support innovation, growth, investment and jobs. Everyone has a role to play - consumers, business end-users, manufacturers of products, recyclers, local authorities and waste management companies.

“Government also has a role to play in supporting technological innovation. My department with the Technology Strategy Board is in the process of

022

BD06 original.indd 22

launching a range of technology innovation centres, designed to bridge the gap between university research and full commercialisation.

“Innovation and research are classic ‘spillover’ activities, where the social benefits far outweigh the private gains. Therefore the Government has a role in bolstering the activity.

“The same combination of benefits comes from improving energy efficiency within domestic homes - one that puts consumers in charge by giving them the right incentives to invest in their homes. As well as dealing with a major cause of carbon emissions, this could create a new commercial opportunity for business.

“The Green Deal establishes a framework allowing businesses to offer consumers energy efficiency improvements to their homes at no upfront cost, instead recouping payments through instalments on bills.

“The Government is providing £200m funding to encourage early take-up and stimulate the market for these services.

The Green Deal is at the heart of the plans we have set out to support the transition to a green economy.

“Another area of useful government intervention is in dealing with persistent market failures to provide finance. This is one reason we have created the Green Investment Bank. It will be a critical component in the UK’s transition to a green economy and its overarching objective will be to catalyse private investment, not replace it “The novelty of low carbon technologies and the uncertainty over the long-term future of these nascent markets means many projects would not get off the ground without Government intervention.

Vince Cable will be appearing at the Green Biz Showcase on the 2nd April at the Courtyard in Hereford. At the event organised by Herefordshire and Worcestershire Chamber of Commerce and Herefordshire Greenlinks he will be answering questions from local businesses and learning more about the issues that are affecting Green businesses. To put your question to the Secretary for Business, Innovation and Skills ‘simply post your question on the discussion forum on www.herefordshiregreenlinks.info

Tickets for the event cost £5 and are available through the Courtyard Box Office or at www.courtyard.org.uk

“We intend the bank to have a broad remit, both for commercial investments, and on state-aided terms where we have developed strong evidence that such aid is necessary.

“The Bank will operate independently from government, but will agree its strategic priorities with the Government. Subject to approval by the European Commission, these should include offshore wind, commercial and industrial waste, energy from waste generation, non-domestic energy efficiency and support for the Green Deal.

“At least 80% of the funds committed by the Bank over the Spending Review period will be invested in these priority sectors, with the remaining funds invested in other green sectors.

“However, it is clear that we need to take immediate action to accelerate private sector investment in advance of State Aid approval for the Bank so I have set up a new team of project finance professionals, within my Department, to drive investment in the UK’s green infrastructure from April.

“The Government has committed £3bn to this project which we expect to draw in a further £15bn in private investment. The Green Deal and the Green Investment Bank will together help to reduce energy use and promote energy diversity, helping with resource security and reducing emissions but they are part of a much bigger picture.

“There will still, for example, be need for a lot more gas in power generation alongside renewables, including nuclear if it can operate safely and without the vast subsidy enjoyed in the past. The emerging gas extraction technology suggests that Britain may have a lot more gas than we currently think but there will still be need for diverse overseas supplies through pipelines and LNG. And, of course gas, though a relatively clean fuel, generates CO2 and the development of carbon capture and storage (CCS) is becoming pressing, therefore.

“We need also to make progress in oil’s last big market: transport. I am more optimistic than some that price pressures will lead to more fuel efficient vehicles and moderation of demand. But there is a need too for government to continue to promote low carbon vehicles and the infrastructure for electric vehicles.

“That, I think, is the formula for resource security: let markets work and let business pick up market signals but recognise that government also has a key role in supporting innovation and in setting the right price signals to move to a more sustainable low carbon economy.”

March/April 2012

28/2/12 15:13:34

Another area of useful government intervention is in dealing with persistent market failures to provide finance.

This is one reason we have created the Green Investment Bank. It will be a critical component in the UK’s transition to a green economy and its overarching objective will be to catalyse private investment, not replace it.

The Rt Hon Vince Cable Business Secretary

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD06 original.indd 23

023

28/2/12 15:13:36

Cover Feature

winning formulas for manufacturing success It’s an oft-quoted claim that ‘we don’t make anything in the UK’. It’s a claim that is inaccurate in the West Midlands despite the ravages of recent economic downturns.

And that means challenging some of the traditions on which industries such as engineering were based.

To illustrate what she means, Prof Mynors points to research work being carried out at the university into ways of producing products and tooling metal from powder, a technology that can reduce lead times and produce geometries that were previously impossible.

Although it true is that many companies have gone to the wall, unable to survive recession, many are still in business with many more emerging.

It is precise and intricate work and Prof Mynors believes it is the kind of thinking that will usher UK manufacturing into a new era.

For Professor Diane Mynors, Head of the Department of Engineering at the University of Wolverhampton’s Telford Campus, the key to their success is a constant sense of innovation.

She said: “The potential for powdered metal is huge and has great commercial applications. It’s an example of the kind of ways that the technologies are changing.

Prof Mynors said: “I do think that the region’s manufacturing sector is vibrant but it is also changing with the application of new technologies at a higher level than ever before.

“A lot of companies see added value in that kind of approach. They sell not just products but the services as well.”

One of the major concerns for UK business is the drift of work abroad but Prof Mynors senses that may be changing as well.

She said: “Take fasteners as an example. Some of that manufacturing work would have gone to Taiwan then switched to China, but as China develops issues including inflation, so then it moves to Brazil and the other BRIC countries and then towards the emerging African countries.

“However, there is a growing sense that it makes more sense to do this work in the UK. If you are shipping products, that is a lot of a company’s cash floating on the ocean. That money is tied up and many companies can see more sense in placing the work here in the first place.

And UK manufacturing has the skills and has become very efficient.”

“There is still a need for those traditional skills, we still need people to bend bits of metal, but new technologies are changing the way those skills are applied.

“One of the big changes we are seeing is the emergence of advanced computer systems. The technologies are becoming more precise.

“For example, take a car in the seventies. The metal panels would have been 1.5mm thick, today it is 0.5m. Yes, there is still a need for people to work with metal but the forming technology and the material properties continue to be developed.”

Prof Mynors said: “It’s no longer about just selling an item assembly or machine. Take lampposts or aero-engines as an example. These are often no longer sold but leased with the owning company providing a service or replacement plan.

“The companies that are successful are the ones who are prepared to invest in innovation. They are the ones who keep inventing.

Although Prof Mynors is confident for the future of manufacturing, she does have concerns that the country’s skills are being lost, something she feels needs to be addressed.

“The companies that have gone are the ones that did not take that approach. Kodak is a classic example. Invent the digital camera then fail to capitalise upon that.”

She said: “We have the skills and the capabilities in the UK but we have to ensure that we retain them.

Diversity is also the key for many companies. She said: “There are some large companies that work just for one sector, say the automotive sector, and are successful but more and more of the smaller firms have a very diverse portfolio.

“They can see that their skills transfer across various sectors which has the advantage that, should one sector collapse, they have others on which to rely.”

There is also a move towards companies offering specialist services with firms offering clients follow-up expertise.

“We have to make early interventions to make sure that young people see engineering as a career. They have to be taught that there are jobs in fields such as engineering and manufacturing and they are clean high tech jobs.

“I think there is a perception problem to overcome.

Parents have long memories and they equate engineering with dirty, oily rags. However, that does not have to be the case. That kind of work is still there, of course, but I work with a lot of engineering companies and I do not get my fingernails dirty.

“Schools have to impart the correct careers advice if we are to attract young people into engineering jobs.”

I do think that the region’s manufacturing sector is vibrant but it also changing with the application of new technologies at a higher level than ever before. There is still a need for those traditional skills, we still need people to bend bits of metal, but new technologies are changing the way those skills are applied.

024

BD06 original.indd 24

March/April 2012

28/2/12 15:13:39

FEATURE

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD06 original.indd 25

025

28/2/12 15:13:41

Conference Worcestershire

www.conference-worcestershire.org

To The manoR boaRdRoom… colWall paRk hoTel Colwall Park has been offering superb conference and meeting facilities since 1905, but you no longer have to arrive by horse and cart as they have their own railway station just 100 metres from the end of the gardens with direct trains to Birmingham, Hereford, Worcester and London Paddington.

Privately owned and run by Iain & Sarah Nesbitt, they have fully modernised and updated the whole hotel over the last 10 years and offer easy-going country-house style with comfy bedrooms and walks on the hills direct from the gardens. They are renowned for the superb food in the much acclaimed Seasons Restaurant with 2 AA Food Rosettes and featured in Michelin & The Good Food Guide, or the popular & lively Lantern Bar. The hotel offers three individual meeting rooms and free WiFi throughout the hotel.

Cotswold Conference Centre unveils its Grade One meeting space For generations, the Grade 1 listed country house Foxhill Manor was a private residence – later, it became an elegant company HQ with oak-panelled offices. From Easter 2012, the house will be unveiled

by Cotswold Conference Centre as an upmarket venue for executive board meetings.

Two executive meeting rooms – the Lord Mancroft Suite and Old Dining Room – both have fireplaces and stunning views over the Vale of Evesham. The Ballroom, with its full-length French windows and orangery-style roof, will be available for up to 50 people (theatre-style.)

For more information, please call Rachael Buttery on 0845 230 8580 or visit www.cotswoldconferencecentre.com

go Wild and coRpoRaTe Spring Grove House, set in the grounds of West Midland Safari Park, is fully open following a remarkable transformation.

Whilst Spring Grove House may have the luxury of 18th Century elegance, facilities are up to the minute with Wi-Fi; PA system; induction loop; electric presentation screen; remove controlled blackout window blinds; data projector and lecterns with laptop connection. A variety of meeting rooms can be offered for delegates ranging from 10 up to 220 and delegates are welcome to be as creative as they like. A range of impressive ‘extras’ include a safari, a private encounter with an exotic animal or to experience life in the fast lane on some fast and furious amusement rides. There is also Cellarz, a ‘below stairs’ venue that adds a different dimension to conferences and corporate entertaining. www.conference-worcestershire.org

The Library Room offers meetings and/or private dining for 8; the Avon Room is a secure room on the 1st floor seating up to 20 boardroom style; the Ballroom holds up to 120 theatre style and is ideal for open plan meeting or displaying a variety of products around the walls. All rooms have natural light and offer complimentary OHP, screen, flip charts etc. together with superlative service from loyal and friendly staff. www.conference-worcestershire.org

aRTRix ‘Artrix, Bromsgrove’s lively arts centre and winner of the 2011 Chamber Business Awards Community Enterprise of the Year award, is having its busiest year to date with its largest programme of events and healthiest audience since it opened in 2005.

With its well equipped 300 seat auditorium, 90 seat studio, range of meeting rooms and free car parking Artrix provides an ideally located (at the junction of the M5 and M42) conference facility for local businesses. www.conference-worcestershire.org

holland house A 17th century black and white timbered building, Holland House is the perfect setting for thinking creatively about your business. The Conference facilities seat up to 50 delegates with an integrated I.T. system comprising laptop, sound system, interactive whiteboard, digital projector, and wifi. All you need bring is your memory stick!

All this, and they do it greener. In May 2011 Holland House won The Community Vote Award for environmental excellence (as voted by guests) at the Footprint-Awards in London, sponsored by Nestle.

Home-cooked food from the best of Worcestershire produce, local beers, fruit juices and honey from their own bee-hives make Holland House an amazing venue to meet and think creatively about your business.

If you would like advice and assistance with your next meeting, conference or event planning, Conference Worcestershire can provide: • a FREE and impartial ‘venue finding service’ • details on over 40 venues and meeting rooms across the county • contacts for event professionals • corporate team building options • local knowledge and industry expertise Simply contact the team on 0845 641 1540 or visit www.conference-worcestershire.org

www.conference-worcestershire.org

ROOm HIRE

The opportunity to hire spacious and well-equipped rooms at the Chamber’s head office in Blackpole, Worcester.

026

BD06 original.indd 26

March/April 2012

28/2/12 15:13:57

Destination Worcestershire

DESTINATION wORCESTERSHIRE (THE DESTINATION mARKETING PARTNERSHIP FOR wORCESTERSHIRE) lAuNCHES ITS BRAND NEw TOuRISm wEBSITE FOR wORCESTERSHIRE Since moving into Herefordshire and worcestershire Chamber of Commerce a year ago in April, Destination worcestershire has been very busy creating new tools and purchasing new media to help promote worcestershire as a tourism destination.

The brand new tourism website for Worcestershire is just one of the new membership benefits where tourism businesses can promote themselves to a local, regional, national and international tourism market. www.visitworcestershire.org has a new design with easy to use navigation and has many more features that will benefit visitors to the website as well as driving bookings direct to tourism businesses via accommodation booking, e-ticketing for attractions and events. Another advantage is the opportunity to sell local food and drink produce via the e-shop.

Visitors can plan their stay with the new Itinerary Builder as well as using the Shopping Basket whilst browsing accommodation, attractions and events on the website. The website is available in 48 different languages which is a great way to attract overseas visitors to Worcestershire and Destination Worcestershire will be building new relationships with foreign countries via the Herefordshire and Worcestershire Chamber of Commerce Chamber of Commerce International Trade Team directing traffic to www.visitworcestershire.org Many themed marketing and advertising activities are planned for the next few months including 120 digital poster advertising sites across 20 London Tube Stations, adverts in The Guardian, The Independent, the Travel & Leisure Magazine, VisitBritain Magazine and Escape First Great Western Train Magazine. There are also a number of online campaigns planned all directing traffic to www.visitworcestershire.org including The Telegraph, The Times and VisitBritain Magazine.

You will also find a copy of the Spring/Summer edition of the Visit Worcestershire Magazine enclosed to help you make the most out of this beautiful county. For more information about Destination Worcestershire Membership please contact Emma Evans on 0845 641 1540 or www.visitworcestershire.org

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD06 original.indd 27

027

28/2/12 15:14:04

NEED A LIFT?

Then you need to contact the local lifting specialists Vacuum and Crane!

Whether you are building a ‘grand design’ type property, putting a glass extension onto your home or you are in the commercial industry and need to clad or glaze a commercial property we can help! Travelling Nationwide our vacuum lifters will lift a wide range of weights and sizes in glass, cladding or stone using battery powered air suction technology.

With 14 years experience in the industry we can either take on the whole job for you, providing a ‘contract lift’ using a crane, vacuum lifter and operator or we can hire out the equipment on its own for you to use.

With a vast portfolio of work undertaken we have been key in the building of airport terminals, hotels, supermarkets and many private properties having extensions, or new builds requiring glass to be put in. The Mersey Tunnel, The Hilton hotel and several new vicarages have all been refurbished using our machines.

So if you’ve got an enquiry, or just an idea at this stage, give us a call and let our friendly team answer your questions.

Call: 01299 400152 E mail: enquiry@vacuumandcrane.co.uk

Herefordshire College of Technology Courses designed specifically for your business...

Herefordshire College of Technology (HCT) is one of the largest training providers in Herefordshire and Worcestershire and works with around 400 employers. The College has been guiding people through work-based learning for over 20 years.

Achievement figures are well above national averages.

In recognition of the outstanding work that has taken place in developing employees, HCT was awarded the coveted Training Quality Standard in 2011.

We deliver accredited courses in health and safety, food safety and electrical. Bespoke or on-site, we have short courses tailor-made for your business.

‘Together we can succeed!’

Come and talk to HCT at Hereford Business Expo on 24 March at thePoint4 028

BD06 original.indd 28

0800 032 1986 www.hct.ac.uk March/April 2012

28/2/12 15:14:26

Corporate Hospitality

FEATURE

REASONS TO BE CHEERFul IN THE wORlD OF CORPORATE HOSPITAlITY

Corporate entertainment can be one of those investments that come under pressure in tight economic times but there is plenty of reason to hope that 2012 could turn out to be a good year for the sector.

The Queen’s Diamond Jubilee in June and the London Olympics in late July running into August will both be feel-good events that will offer all kinds of opportunities for businesses, particularly those close to the Capital.

At a time when some corporate hospitality sectors are battling an economic downturn, the events could offer a timely boost.

According to market researchers MBD, the sector is already holding up well. Last Summer, the company released a major survey into the hospitality market which suggested that its value was expected to increase by 2% during 2011. This was believed to have reflected an increase in demand from businesses in the

UK as they began to feel a little more confident.

That figure is in sharp contrast to 2009, when a 5% decline took turnover to a five year low of £933 million. This was attributed to lower levels of spending on corporate hospitality by businesses seeking to minimise costs by cutting back on marketing and related activities.

The turnaround started happening in 2010 when a one per cent growth was recorded. Prior to 2009, sales growth was recorded in each year between 2006 and 2008, with turnover peaking at £1045 million in the latter year, driven by a series of major sporting events.

MBD predicts that demand for corporate hospitality will continue to stay strong in some areas because of the positive effects of the London 2012 Olympic Games and 2014 Glasgow Commonwealth Games.

That increase is expected to gather pace as the events approach. There is reason to believe that the Queen’s Jubilee could have a similar effect.

The statistics underline what has been known for a long time, that companies are prepared to invest in corporate hospitality if they can see something

to be gained from it. The recent increase in growth underlined the importance that business still places on showing clients and staff alike that there is life after work.

One key reason for the sector’s enduring popularity is that it allows firms to maintain relationships with clients. In a fast-moving age dominated by the Internet, texting and Cloud Computing, the personal touch is still highly valued.

Often it is when client and customer are together, watching a sporting event or enjoying a good meal, that business is done, that relationships are forged and deals are struck.

Creating that kind of environment takes many forms.

For many companies, it often revolves around sporting events, a trip to the races, a day at the cricket, perhaps a meal followed by watching a football match.

There are other options, trips and teambuilding events among them. The key to them all is time away from the office and a sense that the company staging the corporate hospitality values those whom it has invited.

CHAmBER BuSINESS CHOICE HEAlTHCARE Fantastic deals on private health insurance

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD06 original.indd 29

029

28/2/12 15:14:29

www.autocadtraining.co.uk

What is CAD? CAD is computer aided design. CAD skills are fundamental to many jobs across the economy.

Why are CAD jobs typically well paid?

"As fitted" CAD drawings are often a requirement before work is signed off and invoices paid. The production of CAD drawings is a key company activity. CAD operators are respected and often treated as key workers.

Can you get a CAD job without other qualifications?

Many employers in Heating & Ventillation companies, Electrical constractors, Shop fitting companies etc. would provide "on the job training" if you already have good CAD skills.

We provide short courses, with small groups for almost individual attention from the instructor, to accelerate your learning. They come with email supported post course practice. They are designed to give you the skills that employers need to get the job done. They are packed with tips and short cuts to make you faster and more efficient than the typical self taught CAD operator.

They come with a free place on another course if you don't pass your included independent Knowledgesmart CAD skills assessment.

BD06 original.indd 30

Use these facts on your CV to get an interview. Demonstrate your CAD skills to an employer and then see if you still need a degree in philosophy. Check out typical industries where CAD is used:Access control & equipment, Aerospace Equipment, Air Conditioning, Aircraft Components, Architectural practices, Automation, Bottling machinery & Equipment, Building component manufacturers, Catering equipment. Civil engineering contractors, Cladding manufacturers, Construction consultants, Control panels, Conveyor systems, Defence equipment, Design consultants, Design , interior, Display cabinets, Doors, industrial, Ducting & ductwork, Electrical installation equipment, Electrical contractors, Electronic control systems, Engineering design, Engineers combustion, Engineers automotive, Engineers consulting, EPOS, Environmental control, Escalators, Event management, Exhibition contractors, Exhibition stand designers & displays, Estate or Facilities management, Fire alarms escapes & systems, Fire sprinklers, Flanges & fittings, Floors Meazzanine, Flow control equipment, Fluid handling equipment, Food preparing machinery, Health & safety, Heat exchangers, Heating & ventilation equipment, Hose fitting manufacturers, Induction heating, Industrial instruments, Instrument & control equipment, Irrigation systems & equipment, Joinery, Laboratory equipment & manufacture, Laser cutting, Lighting consultants, Lighting goods manufacturers, Machine tools, Machinery, Mailing systems & equipment, Materials handling equipment & accessories, Mechanical & electrical consulting engineers, Metal fabricators, Noise control equipment & services, Office designers & space planners, Office refurbishment & fitting out specialists, Packing machinery & equipment, Partioning, Pipe fabrications & couplings, Pipework Steam, water, Air etc., Planning consultants, Pressure gauges & pressure test equipment, Pressure vessels, Process control systems equipment, Process & production engineers, Rail manufacture repair & maintenance, Refrigeration equipment, Roller shutter manufacturers, Roofing cladding manufacturers, Sheet metal fabricators, Shopfitting contractors, Sound & lighting, Spray nozzle manufacturers, Steel fabrications, Surveyors, Suspension systems, Tanks, vats & cisterns, Timber engineering, Toolmakers, Trailer & trailer equipment manufacturers, Tube fittings, Turbines, Ventilation, Waste water treatment, Window manufacturers

28/2/12 15:14:33

Knowledgesmart certified CAD skills are recognised by companies who use the same assessment software to assess the skills of their current staff and job candidates.

You can check this out for yourself by looking at their testimonials on www.knowledgesmart.net. Remember too that it’s becoming more likely that you will be faced with a CAD skills assessment at a job interview, because in the current climate, employers don’t want to make expensive recruitment mistakes.

A project manager, who works for one of our company customers, recently related his exasperation with a well qualified CAD person. Nothing worthwhile had been achieved on the first day of his appointment. In the opinion of this project manager, what was the point of CAD qualifications, if a person could not demonstrate good CAD skills.

It only takes rumors, triggered through a few embarrassing mistakes like the situation above, for employers to demand a more objective recruitment process.

You might find it surprising that many candidates for vacancies, with excellent CAD qualifications, would probably fail a Knowledgesmart assessment at a job interview. CAD skills can go rusty if not used regularly.

Failing such an assessment would inevitably negate any existing CAD qualifications.

Already CAD qualified?

Topics and questions are set by CAD managers in companies where Knowledgesmart assessment software is used. Would you pass? CAD skills can be forgotten if not used regularly.

You can be a beginner or just need to update and have your CAD skills certified.

5 day CAD training courses in Worcester and London are £495+vat pp (£594 inc). Post course practice with email support is £24 per month.

Call us on free phone 0800-1976281 or email acad@dial.pipex.com Business’s who wish to take advantage of these low rates for CAD training welcome.

We also provide economical On Site CAD training with commercially licensed software laptop computers. www.onsitecadtraining.co.uk Recruitment agencies - You could provide better quality placements for your clients.

Freephone: +44 (0)800-1976281 or email info@autocadtraining.co.uk www.autocadtraining.co.uk

BD06 original.indd 31

28/2/12 15:14:36

RCA Regeneration

RCA REGENERATION PLANNING FOR GROWTH It’s been nearly three years since RCA Regeneration Limited, a Worcestershire-based planning and development consultancy, was established and the company is moving into new premises as part of a step-change in its operations.

“It might seem a risky thing to do in the current economic climate” says Managing Director Rob Csondor of the Company’s imminent expansion, “but we are finding that with the current changes in the planning system, developers are trying to get planning consents in place in advance of an upturn in the property market, if and when it comes”.

In addition to taking new premises, RCA is also in the process of taking on new staff and is hoping to go down the apprenticeship route for one of those positions.

RCA’s expansion is the culmination of work by both Rob and his partner and Co-Director, Sian Griffiths, to grow the business.

“Initially, we were focused on undertaking development appraisals and assisting clients in applying for capital grants from various government agencies” explained Rob “but over those three years there has been significant political change and the ‘bonfire of the quangos’ has meant that we have shifted emphasis”.

For a no obligation chat about your requirements including any of the following services offered, please contact us directly: n planning applications and appeals n development plan representations n negotiation of section 106 agreements n development and options appraisals n market assessments n Red Book valuations n capital grant funding applications

www.rcaregeneration.co.uk Email: info@rcaregeneration.co.uk

robertcsondor@rcaregeneration.co.uk or siangriffiths@rcaregeneration.co.uk

Address: 55 Park Way, Droitwich Spa, Worcestershire, WR9 9HE Telephone: 01905 799211, 07999 756350 (Rob), 07934 458382 (Sian)

032

BD06 original.indd 32

Both Rob and Sian are dual-qualified Chartered Town Planners and Chartered Surveyors, so meeting changing market needs has been easy. Whilst continuing to provide development appraisal and capital grant services, RCA’s core service is now one of providing planning consultancy to a range of clients from major housebuilders and commercial developers to landowners and individuals. Their projects cover a wide spectrum, from work on major urban extensions to changes of use applications on industrial units for relatively small-scale manufacturing companies.

Rob says that he believes that part of the reason for the expansion of their planning consultancy services is the value for money that they offer and their personal approach.

“Unlike larger planning consultancies, we have no major overheads such as big expensive offices in city centres, which means that we do not have to pass such costs onto our clients. Many of these consultancies will also usually delegate work within their structures down to relatively junior individuals but when our clients commission us, they know that they are getting us”.

Even though RCA may be expanding and taking on premises, Rob says that the costs of doing so are relatively small and that he and Sian, with a collective experience of around 35 years in the sector, will still be the main fee earners in the business. With new planning graduate Rachael Walker on the team and a new office manager, RCA hope to go from strength to strength over the coming months and years.

March/April 2012

29/2/12 09:40:27

ADVERTORIAL

A PlANNING vOICE FOR wORCESTERSHIRE BuSINESSES Have you heard about the worcestershire Planning and Development Panel? we are a group of planning, development and architectural professionals in worcestershire who have got together to present a coherent voice for, and raise awareness amongst local businesses of the ever-changing planning and development agenda.

The Worcestershire Planning and Development Panel;

n Exists to be an independent voice on planning and related policy matters directed at the re-gearing of planning and strategic planning to work with and not against the market, n We are Worcestershire property professionals from design, property and planning consultancy backgrounds with depth of knowledge of, and interest in, the County of Worcestershire and its future, n We do not engage in site-specific issues as a Panel but offer assistance and comment on planning as it affects development and design at a strategic level on a consensual and cross-disciplinary basis, n We will respond to requests by, and speak into, the processes of the Local Enterprise Partnership and Planning Policy Frameworks for Worcestershire.

As a group of business people ourselves, we get together monthly to network and ensure we are representing businesses in Worcestershire adequately when it comes to some pretty technical issues. We are land agents, planning consultancies and architects and already represent a number of land owners, developers and occupiers around the County. We know what questions to ask, how to challenge decision-makers and can help negotiate through the hurdles presented by the planning system.

Recently, we organised a response to the South Worcestershire Development Plan – we identified issues with market and value assumptions; the strategy for employment and housing land; dealing with climate change and the promotion of sustainable

development and design. We plan to continue to put pressure on every planning authority in Worcestershire to promote economic, social and environmental prosperity, whilst ensuring common sense prevails.

The Panel are now preparing a major seminar covering the (imminent) major changes to the planning system.

We are hosting a ‘question time’ style session open to businesses, developers, land owners and other stakeholders around the County. This will take place at the end of April 2012, and further details will be shown on our website.

For further information on our work, to get involved, or to receive details of our upcoming seminar, please see our website for further details: www.wpdp.org.uk or contact us at panel@wpdp.org.uk

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD06 original.indd 33

The following members of the Worcestershire Planning and Development Panel have contributed to this article:RCA Regeneration - www.rcaregeneration.co.uk Boughton Butler - www.boughtonbutler.co.uk Halls - www.hallsgb.com Harris Lamb - www.harrislamb.com Knight Frank - www.knightfrank.co.uk DJD Group - www.djdgroup.co.uk Evolution - www.evolution-pdr.com

033

28/2/12 15:14:50

How Green is your Business?

How much could you save, both financially and for the planet?

■

Guidance on waste and Management Solutions

■

Complete Waste Packages

■

Office move / Office Clearance

■

Waste Management Advice and Consultancy

We collect and Recycle Card, Paper, Plastics, Production Waste, Metals, ‘Heavy’ waste, Hazardous waste, WEEE Waste.....

Handling Solutions include Bags, Bins, Skips, Hook Loading containers plus a range of other handling options Contact Kevin Styles on 01684

Sometimes it is...

Experts in Taxation and Accountancy 01905 794 504 www.ballardsca.com

562583 – he has the answer!

Email: enquiries@shredability.co.uk

Oakmoore Court, Kingswood Road, Hampton Lovett, Droitwich, Worcs, WR9 0QH

The Aspen House Appeal Aspen House is a special development to enable truly independent living in Herefordshire for people who have combined learning and physical disabilities

To develop, enable and improve opportunities in all areas of life for people with a learning disability,their families and carers

Aspire Living, a leading local charity, has set itself the fundraising target of £500,000 for the development of Aspen House. This exciting project will provide Herefordshire with 6 state-of-the-art flats, which will be home for up to 12 individuals to live independently with the support of assistive technologies.

Aspen House is a much needed development to meet a severe shortage of suitable accommodation for people with learning and physical disabilities. It needs your support. If you would like to contribute to this great local charity and such a significant local need - be it as individual, business, or organisation, please contact us on the details below.

Company No: 2720295 Registered Charity No: 1024904 For more information and to donate to the Aspen House Appeal please contact: Aspire Head Office Tel: 01432 269406, or email mail@aspirechoices.com Cheques made payable to Aspire Living Ltd Donate online at thebiggive.org.uk search Aspire Aspen House Registered office: Suite 4, Penn House, 9/10 Broad Street, Hereford, HR4 9AP Visit our website for all our services - www.aspirehereford.org.uk Find us on Facebook - search Aspire Living Ltd 034

BD06 original.indd 34

March/April 2012

28/2/12 15:14:52

FEATURE

Simon Underhill (dk Business Solutions Ltd.), Paul Tivey (Pinfields) and Nick Pinfield (Pinfields).

DK BuSINESS SOluTIONS AND PINFIElDS JOIN FORCES Pinfields are a firm of Chartered Accountants based in Bromsgrove, worcestershire. The company, which dates back to 1938 and serves a broad client base engaged in industry and commerce, had been searching for a suitable bookkeeping product to fit the profile for their medium and large sized clients.

Based on their own experience of software products over the years and following a careful review of the available software in the market place, it became clear that the fully customisable and comprehensive dk Business Solutions system provides the most cost effective way for Pinfield’s clients to maintain and utilise their businesses financial data.

When asked what Pinfields saw as the main benefits the dk system could bring to their customers, Paul Tivey of Pinfields said that “the access to up to date financial information is key to all business owners as it enables them to make immediate and crucial decisions on their business. This is especially pertinent

in the current economic climate. A key strength of the dk system is not merely the provision of debtor, creditor and financial statements, but in addition the full summary or analysis of any aspect of the business data. From top customer and average debtor day reports to product sales and profit analysis, dk provides the strategic information to enable owners to manage their business and not let the business manage them.

Pinfields have seen dk customers increase their profit margins following decisions taken from the financial data analysis dk provides.”

Speaking about the partnership Simon Underhill of dk Business Solutions Ltd. said that “dk were extremely proud to partner with such a well-established and respected UK accounting firm as Pinfields and are very excited about the partnership going forward”.

He added that “dk has been working closely with the accounting profession in overseas markets for a number of years and are very keen to replicate that success in the UK. A good example of this is the Icelandic market where despite being one of the hardest hit countries in the world during the economic crisis, dk has continued to grow and prosper. One of the key factors for this growth in Iceland has been dk´s close relationship with accounting firms such

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD06 original.indd 35

as KPMG, Deloitte, and Grant-Thornton to name a few, with all the aforementioned firms claiming that by using dk, they have been able to significantly enhance their client retention and satisfaction rate.

With dk being such a comprehensive system it allows companies to run their own operations whether it is sales, purchasing, inventory management, hotel/event bookings or project billing while leaving the accounts and bookkeeping aspect to the accounting firms. A great number of accounting firms have been using dk in the cloud, where they are able to facilitate a real-time working relationship with their clients with numerous benefits for each party.”

From the seamless planning and implementation process to the continuing aftercare, dk Business Solutions and Pinfields will work together to ensure that customer expectations are met. Both parties see this as a long term partnership where the goal is to develop and provide high quality business management solutions for their customers. For more information please contact simon@dkbusinesssolutions.co.uk or paul.tivey@pinfields.co.uk or nick.pinfield@pinfields.co.uk

035

28/2/12 15:14:54

Tel: 0845 0341502 Mobile: 07912 775122 E-mail: john@genetinks.com

www.genetinks.com

Spring will soon be here so why not treat your premises with an external spruce up.

HEC caters for domestic and commercial sectors and we are experts in the provision of well-designed external landscapes.

We combine practicality and knowledge to develop good value, easily maintained outdoor spaces.

HEC understands the importance of working in close working partnership with our clients. This allows us to deliver landscaping packages on time and in budget.

Our bespoke service offers substantial savings over manufacturers’ original products, without any loss of quality or performance

The Rock, Rhystone Lane, Lugwardine, Hereford HR1 4AW 01432 850475 info@hec-enviro.co.uk

www.hec-enviro.co.uk

Services Offered

Speciality Products

• Fast Delivery

• Remanufactured Toners

• Nationwide Service

• Remanufactured Inkjet Cartridges

• 2-year Warranty on all products

• High Quality Compatible Toners

• Huge Savings on branded originals

• High Quality Compatible Inks

• Environmental benefits

• Available for all major brands

WE CAN SOURCE THE BEST AT YOUR REQUEST

R J Francis & Co CHARTERED ACCOUNTANTS & REGISTERED AUDITORS

FRIENDLY AND PROFESSIONAL SERVICE • Accounts Preparation • Company Audits

&% Y^hXdjci ^cigdYjXidgn d[[Zg 8dciVXi =ZaZc GZZkZh ^c[d5gZZkZhYZh^\c#Xd#j` %&+-) *)&,++

• VAT returns and PAYE • Book Keeping Service • Tax Planning and Finance Advice

FjdiZ =ZgZ[dgY :med ^cigdYjXidgn d[[Zg

gZZkZhYZh^\c#Xd#j` ZhYZh^\c#

Telephone. 01432 266630 Fax. 01432 341129

Email. admin@rjfrancis.co.uk

Franklin House, Commercial Road, Hereford, HR1 2AZ

036

BD06 original.indd 36

March/April 2012

28/2/12 15:34:20

Training

TRAINING PlANNER maRch couRses

apRil couRses

Effective Sales & Business Development Monday 5 March ............................................. £150 Members / £188 Non Members

Assertiveness and Confidence Thursday 19 April ............................................. £150 Members / £188 Non Members

Dealing with Difficult People Tuesday 6 March .............................................. £150 Members / £188 Non Members

Introduction to Microsoft Excel Friday 20 April ................................................. £150 Members / £188 Non Members

IOSH Managing Safely (four day managers course) Tuesday 6 – Friday 9 March ............................. £495 Members / £595 Non Members

Effective meeting skills and Minute taking Tuesday 24 April .............................................. £150 Members / £188 Non Members

Microsoft Word - Essential Office Skills Monday 12 March ........................................... £150 Members / £188 Non Members Managing Performance in the Team Tuesday 13 March............................................ £150 Members / £188 Non Members PowerPoint for Presentations (2007)* Friday 16 March ............................................... £150 Members / £188 Non Members Train the Trainer Monday 19 March ........................................... £150 Members / £188 Non Members Presentation Skills* Wednesday 21 March ...................................... £150 Members / £188 Non Members Finance Skills for Managers Wednesday 28 March ...................................... £150 Members / £188 Non Members Getting the Most from Social media (Intermediate Session) Wednesday 28 March ...................................... £150 Members / £188 Non Members Employment Law Update (with Veena Allison) Thursday 29 March .......................................... £150 Members / £188 Non Members * Package Book both for £225+VAT

may couRses 7 Steps to Closing the Deal Tuesday 1 May ................................................ £150 Members / £188 Non Members Microsoft Excel (Masterclass) Friday 4 May ................................................... £150 Members / £188 Non Members Role of the Team Leader Monday 14 May .............................................. £150 Members / £188 Non Members ‘Getting Your Story Out’ - Press Release Writing for SME’s Thursday 17 May ................................................ £75 Members / £95 Non Members Improving Communication at Work Wednesday 23 May ........................................ £150 Members / £188 Non Members The Chamber’s full training calendar will be released shortly. Please keep an eye out on the training section of the website www.hwchamber.co.uk Alternatively contact Chamber Training on 0845 641 1641 or email training@hwchamber.co.uk

All prices plus VAT

For ALL your training and development needs please contact Herefordshire and Worcestershire Chamber of Commerce Training:

(T) 0845 641 1641 (E) training@hwchamber.co.uk (W) www.hwchamber.co.uk/training-calendar.aspx

EmPlOYmENT lAw uPDATE 2012 wITH vEENA AllISON The Government has recently announced some radical changes to the way in which employment is regulated – these changes are likely to have a dramatic impact on the way employees can be managed.

It is therefore imperative that all employers, of all sizes, fully understand the practical implications of the new dispute resolution rules.

In addition, we will also be analysing recent tribunal decisions which may impact on the way employers can / should manage their staff, with a particular emphasis on change management and changing terms and conditions of employment.

Join us FoR ouR nexT employmenT laW updaTe on: Date:

Thursday 29 March 2012

Time:

10.00am - 3.00pm

Venue: Chamber of Commerce, Severn House, Prescott Drive, Warndon Business Park, Worcester WR4 9NE Cost:

£150+VAT Members £188+VAT Non Members £131.60 Strategic members £94+VAT Patron members

BuSINESS TRAINING Business training, coaching and support delivered by highly qualified and certified trainers. Chamber members are eligible for discounts of up to 20%.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD06 original.indd 37

037

28/2/12 15:15:00

n Do you want to know where you can get support and advice for your business? n Do you want to know about grants that will help your business develop and grow? n Do you want to know about events that will help keep your business competitive? n Do you want to know about contract opportunities?

If so then sign up to the Malvern Hills Business e-Bulletin service by scanning the QR code below or by visiting our website www.malvernhills.gov.uk/business where you will also find a wealth of useful information including links to our Business Directory and the Worcestershire Commercial Property Search Service.

The e-Bulletin service is run by the Malvern Hills District Council Economic Development Team to provide a regular source of local business information and news, highlighting details of locally available support services and initiatives, as well as relevant key articles, news items, and events covering a wide range of business related issues.

Telephone 01299 878363

www.forumtraining.com

Home-Start Wyre Forest Do you want to make a difference to the lives of local parents and their children who are experiencing difficult times? Supporting families through Home-Start Wyre Forest is a great way to do this and will make a positive difference to the community, to you and to your business.

Whether it`s through a direct donation, employee volunteer release scheme, match funding or by arranging fundraising events in aid of the scheme in your place of work, you can really change the outcomes for those families in The Wyre Forest who need a little extra support.

In addition to making a difference, you can raise your community profile, lead the way in the field of corporate responsibility and social action, provide your employees with a motivational, mutually beneficial focus and develop your company image.

To find out more about opportunities to help us support 400 children in 200 families each year, contact us on 01562 825896 or visit us at www.homestartwyreforest.org.uk Registered Charity No 1120436

038

BD06 original.indd 38

A company Ltd by guarantee No 5419029

Forum Training is one of the most versatile and qualified providers of a wide range of specialist and general courses for the Construction Industry.

We have a diverse portfolio and many of our courses are approved

by Construction Skills (CiTB) and other major Regulatory Authorities.

We pride ourselves on our industry leading professional management topics including Building Information Modelling (BIM), Environmental and Sustainable solutions and management / business development programmes and qualifications.

Come along and meet us at Herefordshire Expo on 21st March 2012 Forum Training, Forum Business Centre, Worcester Road, Stourport on Severn, Worcestershire, DY13 9BZ March/April 2012

28/2/12 15:15:10

Chamber events

‘mANuFACTuRED IN THE mIDlANDS’ We are delighted by the response we’ve had, bookings are rolling in and the Herefordshire and Worcestershire Manufacturing Forum are also keen to support this initiative.”

Hewett Recruitment have joined forces with Herefordshire and worcestershire Chamber of Commerce to create ‘manufactured in the midlands’ – a manufacturing and technology showcase designed to promote the expertise and niche diversity of business in that sector across Herefordshire and worcestershire.

If you are a manufacturing or technology business in Herefordshire and Worcestershire and are interested in more information or booking a stand please contact the events team at the Chamber: 0845 641 1641 email events@hwchamber.co.uk or Ben Mannion at Hewett Recruitment on 01950 613413 email ben@hewett-recruitment.co.uk

Following feedback from Hewett Recruitment’s own clients in the manufacturing and technology industries and from the Chamber’s Manufacturing Forum.

Louise explained: “Most of our client’s view us as an extension of their business and we often find ourselves discussing their future plans and aspirations as well as their frustrations and challenges.

It’s a privileged position and enables us to understand what’s really happening in the business community, you could say we are a pretty good barometer of what’s going on. Although some businesses are struggling, many manufacturing and technology businesses are doing well and even very well.

We are hearing much more about expansion plans these days. One of the biggest frustrations seems to be the negative press we hear every day in the media. The doom and gloom certainly doesn’t elevate confidence in UK plc. Businesses want to hear more

good news and as Vice President of Worcestershire Ambassadors and patron of the Chamber of Commerce I definitely feel like ‘banging the drum’ and shouting about all the great products, innovation and success stories I’ve seen and heard across Herefordshire and Worcestershire.

‘Manufactured in the Midlands’ is being held on 3rd May and has been designed specifically to showcase and exclusively promote Herefordshire and Worcestershire manufacturing and technologies businesses.”

“We have a great venue, the Regent Conference Centre is a hidden gem situated behind the Chateau Impney – it’s a massive purpose built exhibition hall in very good order with plenty of parking for over 1000 cars. I was staggered when I saw it – you need roller skates to get around it!

THE 2ND INTERNET RETAIlING EXPO (IRX) dotMailer plus many, many more.

The 2nd Internet Retailing Expo (IRX) is taking place at the NEC in Birmingham on march 21st and 22nd.

IRX is proud to announce that the West Midlands Chambers of Commerce are partnering the event giving their members certain benefits at the event, including subsidised stand rates and a dedicated lounge area on the show floor.

IRX is the only opportunity to blend marketing with technology, logistics with customer-facing design, mobile with in-store experience. In short the full range of skills and capabilities to sell in the multichannel era.

www.internetretailingexpo.com

For more information contact the Chamber events team on 0845 641 1641 or events@hwchamber. co.uk

In 2012, the expo will feature 4 Conferences, free to attend hands-on Workshops, the Innovation Pavilion incorporating demonstrations on the latest products and services and many networking opportunities.

Sponsors include Paypal, Amazon, Intershop, Ciao, Liveperson, Efficient Frontier, Reevoo and Certona.

Exhibitors include Adobe, Avail, Colbenson, DHL,

GREEN BIZ SHOwCASE HEREFORDSHIRE’S QUESTION TIME WITH VINCE CABLE Vince Cable, current Secretary of State for Business, Innovation and Skills will be answering questions from local businesses at the Courtyard, Hereford on Monday 2nd April from 6pm – 9.30pm at the Green Biz Showcase organised by Herefordshire and Worcestershire Chamber of Commerce and Herefordshire Greenlinks.

The aim of the event is to provide green businesses with the opportunity to showcase their products and services and for local businesses and residents to learn more about how they can become greener.

Vince Cable will be attending to answer businesses questions and learn more about the issues that are affecting Herefordshire businesses especially in the green sector and what Government support is required to ensure the sector grows and competes on a national scale.

To post a question for Vince Cable simply log onto www.herefordshiregreenlinks.info and visit the discussion forum page.

There will also be short presentations from local businesses and government. Businesses will be sharing their secrets of success even in these economically ‘interesting times’ - showing how wealth, wellbeing, jobs and environment are all connected, if you do it right!

Stand bookings are still being taken and start at £75 (+ VAT). Tickets to attend the event cost £5.

For more information or to book please contact the Chamber on 0845 641 1641 or email events@ hwchamber.co.uk

HR IN ACTION Provides immediate access to a number of local, quality-assured and experienced HR experts, offering practical solutions to meet the people issues in your business.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD06 original.indd 39

039

28/2/12 15:15:11

Chamber events

POWERED GROWTH FORUM - TIME MASTERY Date: Thursday 22 March Time: 9.00am to 12.00 noon Venue: Worcestershire County Cricket Club, County Ground, New Road, Worcester WR2 4QQ Cost : Free The Powered Growth Forum has been developed by the Chamber, in conjunction with Arrivista Business Coaching and it is specifically designed for those with the vision and desire to take their organisation to the next level.

Having gone through the initial start-up phase, you’ve probably been trading for 2-10 years and are ambitious

to grow your organisation significantly. You’ll be open minded and keen to learn from speakers who have been selected on the basis of their ability to provide clear practical advice that will benefit your business now.

The next event will focus on ‘Time Mastery’ and will include: • Simple tools • Prov 4 Zones (S.Covey) • Qualifying time use • General advice It is free for members to attend and there is a charge of £100+VAT for non-members.

For more information or to book your place please contact Monika Krompiec on monikak@ hwchamber.co.uk or call 0845 641 1641

Herefordshire and Worcestershire Chamber of Commerce’s and supporters Hayward Wright Accountants are pleased to announce the date of the next ‘Start to Grow’ event - Wednesday 28 March.

The theme for this event is Time Management and attendees will hear from Tim Freeman who founded Freeman Technologies and Simon Williams from Arrivista Business Coaching.

Manufacturing a patented technology which is used to measure the flow of particles, Freeman Technology is a family owned business which has experienced

impressive growth over the last two years. Tim will be talking about the challenges of developing his business, and how he is now positioning it for further growth in the future.

Simon founded Arrivista 5 years ago and specialises in Business Coaching. Simon will be looking at time management, how challenging it is for small businesses and some tips and techniques on how to enhance your own ability to manage your time more efficiently.

ABOUT THE EVENTS.....

The events are informal and provide attendees with lots of practical and relevant information with a range of speakers and business themes. Speakers are selected from local dynamic businesses and business themes are determined by the feedback we receive from users of the Start to Grow service. There is also additional opportunity to access one to one informal meetings at the end of every event.

WOMEN’S BUSINESS FORUM Date: Wednesday 28 March, Time: 9.30am - 12.00noon Cost: Members £17.50+VAT Non members £30.00+VAT An interactive session with Marina is a Communication Coach and Trans-cultural Leadership Trainer to discover

your preferred communication style and will help to enhance your behavioural skills. Feel inspired by learning how to effectively avoid frustration, delays, and disappointing results and have more pleasure and fun when interacting and communicating with people.

Also speaking will be Rachel Ward Lilley, Director of Girls Out Loud who campaign for teenage girls and run a mentoring programme called ‘Big Sister’ www.girlsoutloud.org.uk

FREE EVENT - LISTENING TO BUSINESS - BUILDING A PROSPEROUS CITY Wednesday 14 March, 7.30am-9.30am, Worcester County Cricket Club- Graeme Hick Pavilion A free event sponsored by Worcester City Council to get feedback from businesses on the Council's proposed economic strategy and views on how they can support businesses to grow.

040

BD06 original.indd 40

Hereford Breakfast

Wednesday 7 March, Wednesday 4 April 7.30-9.30am Burghill Vale Golf Course, Tillington Road, Burghill, Hereford, HR4 7RW £15.00+VAT Members £30.00+VAT Non-members

Kidderminster Breakfast Thursday 15 March, Thursday 19 April 7.30-9.30am Gainsborough House Hotel, Bewdley Hill, Kidderminster, DY11 6BS £15.00+VAT Members £30.00+VAT Non-members

Ledbury Breakfast

START TO GROW FORUM Date: Wednesday 28 March Time: 4.00pm to 6.00pm Venue: Worcestershire County Cricket Club, County Ground New Rd, Worcester WR2 4QQ Cost : Free to attend

NETWORKING BREAKFAST

Tuesday 27 March 7.30-9.30am The Trumpet Inn, Ledbury, Herefordshire, HR8 2RA. £15.00+VAT Members £30.00+VAT Non-members

Worcester Breakfast Thursday 29 March, Thursday 26 April 7.30-9.30am Worcestershire County Cricket Club, County Ground, New Road, Worcester, WR2 4QQ £15.00+VAT Members £30.00+VAT Non-members

Malvern Breakfast Thursday 5 April 7.30-9.30am Abbey Hotel, Abbey Road, Malvern, WR14 3ET £15.00+VAT Members £30.00+VAT Non-members

Leominster Breakfast Tuesday 10 April 7.30-9.30am The Grove Golf & Bowl, Ford Bridge, Leominster HR6 OLE £15.00+VAT Members £30.00+VAT Non-members

Pershore Breakfast Tuesday 17 April 7.30-9.30am Pershore Civic Centre, Pershore WR10 1PT £15.00+VAT Members £30.00+VAT Non-members

Redditch Breakfast Tuesday 24 April 7.30-9.30am South Crest Manor Hotel, Redditch B97 4JS £15.00+VAT Members £30.00+VAT Non-members

Droitwich Breakfast Wednesday 11 April 7.30-9.30am St Andrews Town Hotel, St Andrews Drive, Droitwich, Worcestershire, WR9 8AL £15.00+VAT Members £30.00+VAT Non-members

March/April 2012

28/2/12 15:35:53

HEREFORDSHIRE BuSINESS EXPO EXHIBIT AT HEREFORDSHIRE’S BIGGEST BuSINESS EvENT Date:wednesday 21 march Time: 9.30am - 3.00pm venue: Hereford leisure Centre, Holmer Road, Hereford, HR4 9uD

WaTch The budgeT WiTh The bakeR Tilly Team On the day of Herefordshire Business Expo, Baker Tilly will also be offering attendees to the event the opportunity to watch the 2012 budget with their tax team, just across the road. You can enjoy a coffee and a pasty before viewing the speech and discussing the announcements as they are delivered. Immediately following the speech, Lucie Hammond, Tax Partner, will give her highlights and views on the day’s proceedings followed by questions from the floor ensuring you get your queries immediately answered by the experts.

The aim of Herefordshire Business Expo is simple; to provide businesses with the opportunity to network, make new business contacts, raise their profile and showcase their products and services. With free entry and an exhibition that is open to member and non member companies of all sizes, the event is sure to have a buzzing atmosphere.

Attendees are encouraged to engage in ‘business conversation’ rather than ‘hard sell’ creating long-term business relationships between local businesses.

The event starts with a networking breakfast at 8.30am, before the free exhibition opens at 9.30am.

HR FORum

During the day attendees will also have the opportunity to hear from the keynote speaker who is Phil Jones, founder of Reaching New Heights. Phil has mastered the art of professional salesmanship and will share his tried, tested and proven techniques to help you win more customers.

wednesday 18 April 11.30am-2.00pm worcestershire County Cricket Club, New Road, worcester, wR2 4QQ. members £22.50+vAT Non members £30+vAT

For more information or to book visit www.hwchamber.co.uk/expos or call the Events Team on 0845 641 1641 or email events@hwchamber.co.uk

mANuFACTuRING FORum SKILLS, CULTURE AND LEADERSHIP Date: Tuesday 24 April Time: 8.00am to 10.00am venue: Rockline Industries, Hemming Redditch, worcestershire, B98 0DH Sponsored by the Standford Marsh Group and hosted by Rockline Industries, the theme for the next Manufacturing Forum will be Skills, Culture and Leadership. At the event attendees will hear from two local manufacturers on the techniques they have adopted to help develop their businesses.

Simon Neale, General Manager at Rockline Industries, will talk about the impact that Business Improvement

Techniques has had on their business manufacturing wet wipes for the multiples.

Sean Austin, Operations Director for Kerry Ingredients and Flavours, will talk about the cultural shifts he has implemented into his organisation where they are now proud to publically promote the number of days since their last work related accident on site.

At the next HR Forum, Guy Salter, Head of Employment Law at Stallard March & Edwards Solicitors will be giving an update on employment law and answering any questions which arise.

For more information visit www.hwchamber.co.uk or email events@hwchamber.co.uk

Run in conjunction with the National Apprenticeship Service the event will also hear from an apprentice on their experiences of working in the manufacturing sector.

For more information or to book on please contact Monika Krompeic on monikak@hwchamber.co.uk or call 0845 641 1641.

Please note the there is no cost to attend the forum but it is only open to manufacturing companies.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD06 original.indd 41

Chamber HR Forum, run in association with Hewett Recruitment, are designed to provide an exclusive and confidential environment to share ideas and best practice whilst spending time with fellow HR specialists.

041

28/2/12 15:15:15

Commercial Property

Looking for new, or bigger premises?

Thinking of relocating your business?

Search our online database of commercial land and properties in Worcestershire for free.

Hundreds of premises from dozens of estate agents are listed – from office space to industrial units, retail, land, investment properties, garages, hotels and restaurants.

This is a long advert but the Cross + James name has been around in Herefordshire for a long time.

Free, impartial, confidential service.

(A partnership project from Worcestershire County Council and District Councils)

Tel. 0845 641 1445 www.worcestershirepropertysearch.co.uk

We now specialise only in Commercial Agency matters, in and around Hereford and the county. l

Sales

l Lettings l Acquisitions l Rent

Reviews

l Lease

Renewals

l Valuations l Rating l Development

advice

l Shops l Offices l Industrial/Warehousing

01432 343777 paulhodgson@crossandjames.co.uk www.crossandjames.co.uk

042

BD06 original.indd 42

March/April 2012

28/2/12 15:15:20

Commercial Property

sponsored by

HARRISON ClARK CElEBRATES OFFICIAl ROSS OFFICE lAuNCH Harrison Clark Solicitors will celebrated further growth and success at the recently at the official opening of its Ross-on-wye offices.

The expansion of the leading regional law firm saw it merge with Herefordshire-based Shawcross and Co solicitors in July last year, expanding the breadth and depth of City-quality legal advice available to local individuals and businesses in both Ross and Hereford.

The official opening of Harrison Clark’s new High Street offices follows a number of early successes achieved by the corporate team and a new addition to the firm.

As well as a number of significant deals, professionals at Harrison Clark’s Ross offices have welcomed a new colleague, David Wyatt. David brings a wealth of experience. He was a Senior Partner at Treasures and Rivers Wyatt Solicitors from 1983 and a sole practitioner in Newent, Gloucestershire since 1996.

He has acted for numerous clients in the Forest of Dean and Herefordshire including a large private food company, a pub chain, a haulage company and two former MPs to name but a handful. www.harrison-clark.co.uk

CHARTERED SURVEYORS COMMERCIAL PROPERTY CONSULTANTS CHARTERED SURVEYORS

On your side sinceyour 1845 side On

COMMERCIAL PROPERTY CONSULTANTS CHARTERED SURVEYORS

Providing premier since 1845 commercial property

services businesses in Providingtopremier Worcestershire and the commercial property wider Midlands region. services to businesses in Worcestershire and the wider Midlands region.

01905 720104 01905 720104

Email: commercial@hallsworcester.com

hallscommercial.co.uk hallscommercial.co.uk

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce Email: commercial@hallsworcester.com

BD06 original.indd 43

043

28/2/12 15:15:30

Education

THE BuSINESS OF A GREAT DEBATE

The worcestershire business community will be fiercely debating topical issues with local school pupils at a debating event coming up in the city on wednesday 28 march 2012.

Held at RGS Worcester on the Tything in Worcester, and organised by Stallard March & Edwards Solicitors supported by the Herefordshire and Worcestershire Chamber of Commerce, the event will be conducted to full Parliamentary debating rules, giving opposing student and business sides just 15 minutes’ warning of each topic they are to debate. Subject areas are expected to include topics on the environment, social media and employment for the next generation.

Ian Stirzaker, Managing Partner of Stallard March & Edwards will be

Chairing the event and is looking forward to some lively debate.

“Subjects for the panels on the day will be current and contentious. The business panels will be formed of local companies relevant to each issue. The high calibre and energy of the students from RGS Worcester Debating Society pitched against these business teams promises a structured yet provocative debate.”

The event is free to attend and will be held in the RGS Worcester lecture theatre and Perrins Hall and will run from 4.15 until 7pm. As well as the debating, the event will include networking and refreshments. Those businesses interested in joining the business debating panels should contact Gary Woodman at Herefordshire and Worcestershire Chamber of Commerce at garyw@hwchamber.co.uk or contact 0845 641 1641

ROYAl vISITOR TO SEE APPRENTICE TRAINING The Princess Royal visited Herefordshire Group Training Association on monday 13 February to see first-hand how local Apprentices are trained and developed.

HGTA provides training and work-based qualifications especially Apprenticeship training for major employers throughout Herefordshire. The courses on offer include; Management Development, Engineering and Manufacturing Technology, Health & Safety, Business Administration and Customer Service, Accountancy.

Local businesses and apprentices met with the Princess Royal as she had a tour of the facilities which coincided with HGTA’s 45th anniversary and its annual Open Evenings as well as National Apprenticeship Week.

Philip Round, Chief Executive said: “We are delighted that The Princess Royal has expressed an interest in our work and will be honoured to show the training resources that local employers have developed along with their determination to be self-sufficient for future skills. Despite difficult times, local employers have taken on record numbers of young people for Apprenticeships this year.”

HRH is presented with a boot scraper made by the Engineering 1st year Apprentices L-R: Corey Grant (Welding), Paige Boland (Research/Design/Drawing) and Emily Dunn (Turning)

www.hgta.org

CHAmBER ROADSIDE ASSISTANCE Excellent preferential rates for company owned / leased vehicles on roadside assistance from the AA.

Discounts of up to 61% are available.

044

BD06 original.indd 44

March/April 2012

28/2/12 15:15:35

Business News

OPEN GI RAISE OvER £13K FOR DEDICATED BREAST uNIT CAmPAIGN Leading Worcester employer, Open GI, has more than doubled its 2011 charity target by raising a total of £13,762.82 for The Worcestershire Breast Unit Campaign.

Throughout 2011, employees at Open GI have been raising valuable funds to support local plans to build a new dedicated breast unit, at the Worcester Royal Hospital. They pledged to raise at least £5,250, with the Open GI Board adding a further £5,250 if the target was achieved.

The Worcestershire Breast Unit Campaign is a registered charity with the aim of raising £1.8 million to fund the establishment of a new, dedicated Breast Unit for use by women and men across Worcestershire for all breast related issues. www.opengi.co.uk

St Richard’s Hospice staff

PART wITH A POuND DAY ON FRIDAY 9 mARCH St Richard’s Hospice is urging local people to do something different and join Part with a Pound Day on Friday 9 march.

Fundraisers hope businesses, community groups, clubs and schools around the county will make 9th March a day to remember and raise cash for the Worcestershire charity.

St Richard’s Corporate Fundraiser Rachel Jones said, “Dress Up, Dress Down, Dress Wacky or just simply donate £1 not to dress up, the decision is yours. Just

£1 on one day could make a huge difference to adults across Worcestershire with life threatening illnesses.”

She added, “ It’s entirely up to individuals and companies or groups what they would like to do for their £1 - it may be asking customers to donate £1, wear coloured themed clothing, eating cake, or wearing a funky tie.”

Everyone who registers will receive a fundraising pack with lots of ideas. The event is kindly sponsored

by ClarkeWood Consulting, the Worcestershire based Specialist IT Recruiter in Copenhagen Street, Worcester.

To register online go to

www.strichards.org.uk/partwithapound

DINING IN THE DARK – BLINDFOLDED BITES FOR SIGHT CONCERN WORCESTERSHIRE A unique dining experience is coming to worcester on Thursday 8 march 2012 when Kendall wadley Accountants, in partnership with modus Creative host a dinner with a difference in aid of Sight Concern worcestershire at Bindles brasserie and bar in Sidbury.

Chris Guillaume, CEO of Open GI (pictured left) presents the cheque at the new site of the dedicated breast unit to Steven Thrush, leader of the team of consultant breast surgeons at The Worcestershire Breast Unit Campaign

Guests will enjoy a drinks reception before sitting down for a delicious three course dinner, with a twist.

They will be eating their main course blindfolded, in order to fundraise for this Worcestershire charity for the blind and partially sighted. The event also aims to

raise awareness of what it is like to have limited or no vision, in a fun and entertaining way by asking guests to guess what they are eating.

The event is involving the business community, including sponsorship of the cheese course by Hallmark Hulme and sponsorship of the dessert by First Solution Technologies.

Tickets cost £45 per head for a three course dinner and drinks reception. Dining will take place across two sittings. The evening will also include a charity raffle in aid of Sight Concern Worcestershire. To book tickets please call Kendall Wadley on 01684 892666 or email

dininginthedark@kwca.co.uk

TRANSlATION SERvICES The Chamber of Commerce offers a fast and skilful translation service to promote your business abroad, both face-to-face and written communications. Chamber members receive a discount on this service.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD06 original.indd 45

045

28/2/12 15:15:41

Design & Print Solutions

TRUST

ADVANTAGE FOR THE BEST SERVICE EXPERIENCE

Electronic OČ—ce Supplies

ADVANTAGE FOR THE WIDEST PRODUCT RANGE Marketing & Promotional Products

ADVANTAGE FOR THE BEST POSSIBLE PRICE...CONSISTENTLY

IT Services

ADVANTAGE FOR ALL OUR STAFF Legal Supplies

ADVANTAGE FOR OUR ETHICS

Commercial Stationery

046

BD06 original.indd 46

Business Machines & Technology

Furniture Solutions

Facilities Management

t: 01432 851700 f: 01432 852900

www.advantagegroupuk.com

March/April 2012

28/2/12 15:15:44

Policy

BUDGET 2012 AND EVENTS The Chamber is preparing for changes on the horizon in the Chancellor’s budget, which is to be delivered to the House of Commons on wednesday 21 march.

lOCAl BuSINESS - IN BRuSSElS! The Chamber is preparing for its biennial trip to Brussels, a visit co-ordinated with west midlands Chambers llP designed to put regional business on the European legislative agenda.

The visit has been prepared for Wednesday 17 and Thursday 18 October to coincide with the British Chambers of Commerce ‘Parliament of Enterprises’.

The visit will involve a tour of European Parliament in

Brussels, and a chance to see debate in action (and question the floor), whilst also offering the opportunity to lunch with our local MEPs and discuss issues with key UK influencers behind the scenes.

The trip is a fantastic lobbying opportunity for businesses affected by key EU trade legislation, and will be an estimated expense of £500 per delegate for travel, accommodation and subsistence costs.

If you are interested in strengthening the Herefordshire and Worcestershire voice on the visit, please contact policy@hwchamber.co.uk or call 0845 641 1641 ext 242.

wESTmINSTER luNCH The Chamber has organised a lunch in Westminster on 13 March which is set to provide local businesses with a unique lobbying opportunity on the issue of the national economy.

In the run up to the Chancellor’s budget, the visit will use the Chamber’s Area Council representatives and patron members to provide a representation of the local economy in terms of business size, sector and location.

All 8 MPs from the two counties are set to receive the local business visit, which will also be supported

by John Longworth, Director General of the British Chambers of Commerce, and Andrew Tyrie MP, Chair of the Treasury Select Committee.

Capacity on the visit is limited, but the Chamber will be working to represent views of all local member businesses. If there is an issue you would like discussed on either a local or national platform, please contact

The central focus will be a Herefordshire and Worcestershire Chamber of Commerce submission to the Chancellor’s office, which will lobby for a scrap in the business rates rise and a reduction in fuel duty, whilst scrutinising the measures affecting business that have been prominent in the Coalition’s deficit reduction programme.

On delivery of the Chancellor’s speech, the Chamber will be working to deliver events to help highlight the changes and issues affecting local businesses.

For Herefordshire members, strategic members Baker Tilly will be offering a live screening of the budget as a lunchtime attraction for visitors to the Chamber’s Herefordshire Business Expo, which will be running the same day. A number of the firm’s senior accountants will be available to interpret the Chancellor’s measures and proposals from the Baker Tilly offices, only a short walk up Holmer Road from the Expo’s Hereford Leisure Centre base.

Meanwhile for the following morning, the Chamber will be working with patron members Crowther Beard LLP to deliver a free Budget breakfast for Worcestershire members from the Pitchview Suite of Worcester Warriors. The Chamber’s Chief Executive, Mike Aston will be delivering a speech on the Chamber’s reaction, followed by Gary Woodman Executive Director of Worcestershire LEP, whilst Crowther Beard will be on hand to deliver a professional review of the Chancellor’s announcements.

For more information on how to register for both events, please contact policy@hwchamber.co.uk

policy@hwchamber.co.uk

DATA FOR mARKETING

Preferential rates for Chamber members to purchase data for marketing with BlueSheep and Marketingfile Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD06 original.indd 47

047

28/2/12 15:15:48

St Michael’s Hospice

ST mICHAEl’S HOSPICE KEY TO THE FuTuRE The Hospice continues to look at innovative ways of securing income with consideration to social and business enterprises. Cost efficiency and effectiveness are essential. The volunteer model adopted by all departments within the Hospice, saves an estimated £800,000 per year. It optimises access to skills, experience and qualities and ensures that we are able to deliver the breadth of services to patients and their families.

St michael’s Hospice recognises that working in partnership with its business and local community is key to the future St Michael’s Hospice is not part of the NHS. We are an independent charity and 90% of our income comes from public fundraising. You can find out more about how the general public helps us to deliver our services in this and future articles.

The current economic climate is having a significant effect on many local and national charities with a number losing grant funding, contracts or going into liquidation. Despite significant local support and some statutory and grant funding. It is becoming increasingly difficult to secure certain and sustainable income streams.

Competition for funds is much greater and concentration of local giving is at risk of being undermined by the proactive positioning of national charities. The value of legacies has been impacted by

048

BD06 original.indd 48

you can help You can make it possible for us to continue to provide local patients with the best possible quality of life. the stock and property markets and any investment of necessary reserves has to be taken with great caution.

The community of Herefordshire and surrounds has a limited supply of funds to give to charitable causes.

We are highly aware of the need to spend every penny donated thoughtfully, wisely and efficiently. Wherever possible maximising the gift through the recovery of gift aid, partnership working and matched funding opportunities.

You can make sure that we can continue to support people with complex conditions to live independently for as long as possible.

You can ensure that patients and their families have all the support they need at a time in their lives when every day matters more than ever.

March/April 2012

28/2/12 15:15:59

Business News INDEPENDENT MUSEUM A STEP CLOSER TO REALITY Worcestershire businesses asked to help towards closing the final funding gap.

An independently-run museum, linked to the world-renowned Ashmolean in Oxford, is a step closer to reality in Broadway, following a one off capital receipt from the County Council.

The project sees one of Broadway’s most significant 17thC buildings, prominently located in its High Street, donated by a local benefactor initially for 30 years, available for conversion from a house to a community-run museum.

Exhibits in the museum are to be lent and curated by the Ashmolean, in a manner fitting to the village and building, their setting and ethos. In addition the Director of the Ashmolean will play both a key leadership role and contribute staff time across the wide range of museum functions necessary to its establishment.

The conversion will cost around £302,000 in total. £213,000 has been raised. The Trust seeks donations and sponsorship support for the remaining funding of £80,000.

GRADUATE EMPLOYMENT – UNIVERSITY OF WORCESTER

Tourism is the third biggest employer in Worcestershire and Broadway, which is in a designated Area of Outstanding Natural Beauty. The Ashmolean in Broadway is seen to have the potential to draw in visitors and raise

the County’s profile locally, nationally and worldwide.

Councillor Liz Eyre, Local County and District Councillor said: “The Ashmolean Museum in Oxford is a world-class institution. It is incredibly exciting that the Ashmolean name is coming to Worcestershire. Long term the ripples from this project will impact around the County benefitting retail trade, its heritage offering, adding to Worcestershire’s sense of place in a significant way.”

If you are able to support: host an event, fund raise, donate, give support in kind please contact Cllr Liz Eyre:

eeyre@worcestershire.gov.uk

With unemployment figures on the rise and more graduates leaving university without a job the University of Worcester continues its campaign to help boost graduate employment in the region. With their flagship Salaried Graduate Internship Scheme in its third year they are currently looking to match more graduates than in previous years with employers across the West Midlands. They have a pool of graduates waiting to be matched with employers, including business, marketing, digital design & IT graduates. The university will help you with an initial shortlist, then its up to you to interview and select your own employee. They also offer the Work Based Learning qualification (which is optional) which you can use as an opportunity for your employee to work on a project set by you under the guidance and support of the University.

WORCESTERSHIRE NHS EMBARKS ON A REVIEW OF HEALTH SERVICES

So, are you eligible for the scheme:

The county’s NHS organisations are at the very start of the process and there are no predetermined answers.

However, there is agreement that ‘no change’ is not an option.

• Are you based in West Midlands?

• Are you an SME with less than 250 employees?

If you answered yes to the above and are interested in taking on a graduate and injecting some fresh new talent into your workplace, then get in touch Laura Lewis, Graduate Internship & Employment Co-ordinator, Laura.lewis@worc.ac.uk 01905 855354 www.worcester.ac.uk

The NHS in Worcestershire is reviewing health services to secure the best possible healthcare for county residents that are sustainable for the future. The main focus of the review will be on acute hospital services, but it will also look at the wider health and care system, particularly in relation to specific pathways of care between the acute hospitals and community and primary care.

Worcestershire health services are facing the same challenges as the wider NHS, with services needing to change as society changes and public resources come under pressure.

Local clinicians will lead the ‘Joint Services Review’ (JSR) and propose options for how services will be delivered in the future. The process will involve patients, professionals, public and partners throughout. It is anticipated that the review will be completed by November 2012, including a three-month period of formal public consultation. www.worcestershirehealth.nhs.uk/jointservices-review.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD06 original.indd 49

049

28/2/12 15:16:05

Business News

MEMBER OF HEREFORDSHIRE AND WORCESTERSHIRE CHAMBER OF COMMERCE HELPS MANCHESTER UNITED ACHIEVE A FIRST Manchester United has once again proved their desire to be the best off the pitch as well as on it, by becoming the first major stadium in the UK to achieve the international Environmental Management System standard, ISO14001.

For the last 10 years, Manchester United has worked closely with Mike Goodfellow-Smith from Quest for Future Solutions to improve the club’s sustainability.

This has paid off for them with savings mounting to over £500k so far, and closer working relationships with some of their key suppliers that have resulted in additional cost and process efficiency savings.

During 2011, Manchester United’s dedication to reducing their carbon emissions was recognised when the club achieved the Carbon Trust Standard, and was at the top of the CRC Energy Efficiency Scheme league tables. They’ve now been awarded ISO14001.

To help other clubs and large venues, Quest has published a guide to achieving ISO14001 and ISO20121 certification, written specifically for stadium managers. This guide is available free of charge and can be ordered through www.stadiumtips.co.uk

Left to right: Michael Goodfellow-Smith and Julia Goodfellow-Smith, directors of Quest for Future Solutions.

meet the trainers Event: Meet the Trainers Where? Chamber of Commerce Office, Worcester When? Wednesday 25 April Time: 9.00am - 10.30am This is a great opportunity for you to meet with the Chamber's portfolio of trainers who will be showcasing their knowledge and expertise. You can also use this as an opportunity to meet other Chamber members and like minded professionals over a cup of coffee.

Refreshments and some delicious Danish's from our local catering provider will be provided so please come along and find out more about how Chamber Training can help your organisation with its training and development needs.

If you would like to find out more or register your interest, please contact Michelle Scott on 0845 641 1641 (ext 204) or email

NEW DATE announced CHAMBER BUSINESS AWARDS 2012 The Chamber Business Awards will be held on Thursday 20 September 2012. The Awards are a great platform to showcase your business and the work of your staff. By entering the Chamber Business Awards you have the opportunity to gain recognition for what you do best and be part of a recognised programme that’s all about celebrating business growth!

This year, the ceremony will be held at the newly refurbished Three Counties Centre, one of Malverns most prestigious venues. It’s bound to be a night to remember. Make sure you’re part of it www.hwchamber.co.uk/ chamberbusinessawards.aspx

We also have a number of sponsorship opportunities available for further information contact events@hwchamber.co.uk

training@hwchamber.co.uk

050

BD06 original.indd 50

March/April 2012

28/2/12 15:16:11

Business News WORCESTER THIRD THURSDAY CLUB (WTTC) As the landscape of Worcester changes to create new homes, schools and facilities to attract visitors, students and homebuyers, so do the opportunities in construction within the city. The Worcester Third Thursday Club (WTTC), set up in October 2011, sponsored and organised by Zebra Architects Ltd, Greenwood Projects and Robert West Consulting meet every month and attracts in excess of 60 property and construction professionals within the industry.

The organisers of the WTTC have set a stringent targeting strategy to only attract companies from within the industry and in doing so can safeguard the quality of the event to all attendees. The eminence of the WTTC relies totally on the ability of attendees to build on established relationships and create new ones with the objective to go on and conduct positive business deals.

QuICKSIlvER PR CElEBRATES 10TH ANNIvERSARY wITH A FRESH NEw lOOK Evesham-based Quicksilver PR has unveiled a new logo, website and launched a social media arm as part of a dynamic start to 2012.

The company rebranded to celebrate its 10th year in business, and launched its social media arm – q-digital – to keep one step ahead of the ever-changing communications industry. q-digital will provide social media advice and training to clients, as well as delivering comprehensive online PR campaigns. The service will run alongside Quicksilver PR’s core offer of traditional media and public relations support.

Mark Symington, Communications Director at Quicksilver PR said: “The rebrand and launch of q-digital will be the springboard to further business growth in 2012.

“It also reflects the changing nature of the PR industry.

As an agency we have to monitor all channels that are being used to discuss our clients’ brands – both traditional media and online platforms, like Twitter, Facebook and others.” www.quicksilverpr.co.uk

DISPENSE wITH THE lAwYERS! On Wednesday 16 May 2012 Harrison Clark LLP will hold an event for businesses who wish to avoid instructing lawyers to resolve their commercial disputes.

This workshop aims to provide participants with an understanding of: (1) the Court’s approach to construing a contract & making awards (2) how to protect your business from unwanted litigation (3) ways to resolve commercial disputes (including a guide on how to take a case to court and a lesson in litigation tactics)

During the day delegates will participate in settlement negotiations, learn how to complete court papers, and appear before a Deputy District Judge in a controlled and supportive environment. There will also be an opportunity to network with other delegates and trouble shoot common problems.

The workshop will benefit anyone who deals with commercial disputes whether this occurs regularly or on an occasional basis.

For further information telephone 01905 744848 or email jhodgetts@harrison-clark.co.uk

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD06 original.indd 51

The next event will take place on Thursday 15 March at 12.30 at the Diglis House Hotel, Worcester. Booking essential, so please contact Emma Webster, Zebra Architects Ltd, 01905 351472 or email emma@zebraarchitects.co.uk for more information or to book your place.

EVENT ORGANISERS FOR EBAY, ARGOS AND TESCO IN WORCESTER Celebrating its 13th birthday in March, EML is a UK market leader in the delivery of team building, training and corporate events. As a Worcester based business EML works across Europe providing team event solutions for a wide variety of clients including eBay, Argos and Tesco.

EML has gone from strength to strength during these difficult years providing around 300 events per calendar year. They are proud to be based in Worcester as their city centre base, local team and network of local suppliers have allowed them to keep provide quality high and whilst keeping costs down giving us a huge competitive advantage over London rivals.

They offer a healthy discount for Chamber members! www.em-l.co.uk

051

28/2/12 15:16:13

Working with you to find and develop your key drivers of peak performance and business success.

Explore the benefits of our best practise approach to business development.

Please contact us to arrange an exploration meeting with you Who are we?

We are a team of Organisational Psychologists who will help you to develop your business by focusing on your biggest asset...your people!

We work with a range of international and national affiliates to ensure we offer the best in class organisational development services for our clients Our Quality Framework Our Quality Framework, based on both research and practical application, is proven to maximise business success.

We will‌

The Investors in Learning Quality Framework helps us to develop the individual, the team, resulting in organisational learning and improved organisational performance Individual

a

Team

a

Organizational LEARNING

listen

be passionate about your success

collaboratively work with you to plan long term sustainable solutions

support you in understanding the drivers of your peak performance & business success

to ensure your people are motivated, engaged, working with their strengths and taking responsibility for their role in your business

Working with Businesses, Communities and in Education Maximising human capital through learning and engagement

The Learning Centre, Minors Park Portway, Herefordshire, HR4 8NQ

BD06 original.indd 52

info@investorsinlearning.com www.investorsinlearning.com

Tel. 01432 769354 28/2/12 15:16:14

4

New Members beWdley

Fieldfare 01981 570647

Red Pepper Marketing & Communications 01299 404977

GEA Heat Exchangers Limited 01432 277277

www.redpeppercomms.co.uk

www.gea-denco.com

bRomyaRd

J G Photography 07757 059445

Securimoore Security Services Ltd 01885 483843

www.jimmygough.co.uk

RCA Regeneration 01905 799211

www.herefordshirenewleaf.org.uk

The Logistics Network Ltd 01905 827125

www.nimbus2010.com

www.thelogisticsnetwork.co.uk

kiddeRminsTeR

eVesham

CK Solar Ltd 01562 752244

www.securimoore.co.uk

www.rcaregeneration.co.uk

New Leaf Sustainable Development Ltd 0782 4426719 Park Lodge International Ltd 0121 345 1106

Clarify Copywriting 01386 830036

www.cksolar.co.uk

Reliance Water Controls Ltd 01386 712400

www.homestartwyreforest.org.uk

www.clarifycopywriting.co.uk

www.rwc.co.uk

The Little Green Shed Ltd 07985222130

Home-Start (Wyre Forest) 01562 825896 Simply Limitless 01562 751144

www.simply-limitless.org

www.thelittlegreenshed.com

kingTon

heReFoRd

Rococo Catering 0845 647 4757

peRshoRe MRRT Limited t/a Impetus 01386 556000

www.firstsolution.co.uk

ReddiTch

www.energyandcarbonmanagement.com

www.impetus-marches.co.uk

KEY Locator 01527 510499

www.keylocator.co.uk

Redditch United Limited 01527 67450 www.reddicthutdfc.co.uk

Trust Group UK Limited 01527 883300 www.trustgroupuk.com

sTouRpoRT on seVeRn Jill Crawford Limited Family & Environmental Law Specialist 01299 829595 www.jillcrawfordsolicitors.com

www.morethansport.com

The Richards Sandy Partnership Ltd 01905 611666

coVenTRy

www.istorcloud.com

Ark Stained Glass & Leaded Lights Limited 01981 540330

leominsTeR

www.coomber.co.uk

www.cj-insurance.co.uk

Sports Partnership Herefordshire and Worcestershire 01905 355537

4 Safe Health Ltd 01905 729162

www.allthotel.co.uk

Direct Insurance Group P 07500 977609

www.presco-radiator-caps.com

ouT oF aRea

www.adplandscapearchitects.co.uk

Clarke Jeffreys Insurance Brokers Limited 01432 268007

Presco Radiator Caps Ltd 01905 755656

WoRcesTeR

iStorCloud 0845 508 2779

malVeRn

www.pneu-technology.co.uk

www.hacw.nhs.uk

Allt Yr Ynys Country Hotel 01873 890307

www.barclays.co.uk

Pneu-Technology Ltd. 01905 338996

www.edenaromatics.co.uk

ledbuRy

www.wynnes.co.uk

www.oneltd.com

Worcestershire Health and Care NHS Trust 01905 760 000

www.advantagebs.com

Barclays Bank Plc (Hereford) 01432 422105

One Creative Environments Ltd 01905 362300

Eden Aromatics Ltd 07760 247922

www.rococo-catering.com

BAR & AE Wynne 01568 797314

Midland Utilities 0844 809 9345

www.richards-sandy.com

upTon upon seVeRn

Advantage Business Supplies Ltd 01432 851700

www.arkstainedglass.co.uk

First Solution Technologies Ltd 01905 729992

Andrew Davis Partnership 01905 761200

Sarina Russo Job Access (GB) Ltd 02476 238169 www.sarinarusso.co.uk

Coomber Electronic Equipment Ltd 01905 342070 EML, Event Management & Logistics Ltd 0845 680 9870 www.em-l.co.uk

Everseal Ltd t/a St Johns Window Centre Ltd 01905 428907 www.stjohnswindow.co.uk

Surplex UK Limited 01684 568789 www.surplex.co.uk

CHAmBER PRImARY HEAlTH PlAN Members’ employees can reclaim the costs of their healthcare through the Westfield Health scheme which helps to reduce absenteeism and retain your staff.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD06 original.indd 53

053

28/2/12 15:16:15

Business News

THE PRINCE OF WALES JOINS HEREFORD CATHEDRAL PARTY HRH The Prince of Wales made a visit to the reception of the London Gathering of Hereford Cathedral Perpetual Trust’s London supporters in No3 Parliament Street, the Official Residence of the Clerk of the House of Commons, which was held earlier this month. The Clerk, Robert Rogers, is a former Chairman of the Perpetual Trust and extended the invitation to the Trust’s Patron.

The biannual drinks party draws together key supporters, including a number of businessmen who split their time between Herefordshire, London and

internationally. Among the party were representatives of Stanhope plc, the developers of the Old Cattle Market in Hereford, who announced their continuing support of the Trust’s annual Advent in London service at the Guards’ Chapel (Tuesday 4 December 2012).

Hereford Cathedral Perpetual Trust has a programme of London events, including an annual Westminster Quiz, an autumn dinner at one of the top London clubs and the annual service in the Guards’ Chapel. perpetual.trust@herefordcathedral.org

Five minutes with Jane Sullivan of Black Pear Media What does your company do?

The core of my business is good writing. I produce customer and in-house magazines, websites, e-newsletters, press releases and social media content for a range of companies in the region.

Who are your clients?

2012 is going to be a busy time for two of my clients: the official BT Olympic artist Jeremy Houghton and the GB rower Alex Gregory. I’ve also worked on campaigns for artist Dylan Izaak, Gloucestershire Riverford – the organic fruit & veg company, and Searchmate, Jayne Sullivan one of the country’s largest personal introduction agencies. Another client is Paul Hervey-Brookes, the

garden designer, who is designing a major attraction at the Spring Gardening Show. I have also produced magazines for charities such as Breast Cancer Care.

What’s the best thing about running your own business?

The support and help I have received from business people around the county. There are some great networking groups around and people have been so willing to offer advice and recommendations.

And the worst?

Doing the books! That, and seeing companies wasting money on poorly written, badly designed magazines and press material that I could have done better!

To find out more about Black Pear Media contact Jane Sullivan on 01386 48084 or 07969 235244. Or visit www.blackpearmedia.com or twitter.com/ blackpearmedia

LOOKING AFTER YOUR EMPLOYEES - MAKES GOOD BUSINESS SENSE Employers lose 13 billion per year due to illness and over 175 million working days are lost due to ill health.

Simple measures to prevent and manage ill health can have a real impact on the bottom line; over two thirds of employers agree that employee wellbeing has a direct impact on productivity.

David Frost and Dame Carol Black recently carried out an independent review of sickness and absence and identified weaknesses in the current system. A number of recommendations have been made, that include, changes to tax and regulatory regimes to enhance employers role in sickness and absence management, access to independent expert advice on functional capabilities of sick employees and improved sickness 054

BD06 original.indd 54

BUSINESS HEATING UP FOR RED PEPPER Red Pepper Marketing & Communications have become members of the Chamber as the Bewdley-based agency look to promote its admired reputation further across Herefordshire and Worcestershire.

Headed up by Owner and Managing Director Lorraine Henry, Red Pepper offer a full range of specialist PR and marketing services for any size of business - from large multinationals down to local SMEs. The agency’s specialisms are split between their two divisions which include national and regional PR, media relations, social media, event management, market research and creative writing.

Lorraine said: “Many of our clients are based nationally and across Europe but recently our Worcestershire PR client base has grown significantly. We’re proud of our growth but feel we can do more to promote our services and track record across the county. Having the Chamber network available to us will be a great boost and we’re delighted to have joined.” www.redpeppercomms.co.uk

certification. You can view the report in full at www. dwp.gov.uk. Member businesses actively contributed to the review and provided excellent feedback which has informed the recommendations within the report Worcestershire Works Well, is a local multi agency approach that has been developed by the Chamber of Commerce and Public health and is designed to encourage employers to improve the health and well being of their workforce. It is supported by a standard that recognises those employers that are committed to implementing change. Businesses can access FREE one to one support to work collaboratively to improve workplace health and wellbeing.

Lorraine Henry, Managing Director of Red Pepper

www.worcestershireworkswell.co.uk

March/April 2012

28/2/12 15:16:19

£750,000 investment at Wharton Park Wharton Park Golf and Country Park has invested more than £750,000 to improve its facilities and modernise and transform the 18,500 sq ft Clubhouse.

Besides golf, and the large Pro-Shop which stocks an extensive range of golf equipment and clothing, there are four other departments operating at Wharton Park.

Left to right: Hugo Griffiths, Mark Griffiths and Andy Griffiths of Happy Dog.

Bumper year at Crufts for Marketing and PR Agency, Marketing IQ Marketing and Advertising agency Marketing IQ will have a busy year at Crufts this year looking after the interests of four new clients who will all be exhibiting at the world’s most prestigious dog show.

The show which runs from March 8-11 at the NEC in Birmingham will see the launch of a brand new canned dog food which Marketing IQ has been developing for a new pet food company called Optim Pet Products in conjunction with another of MIQ’s new clients, Phytoforce Herbal Tonics based over in Ireland.

worked for Natural Instinct who recently won a Pet Industry Retailers of the Year Award for their range of raw food recipes for cats and dogs.

Finally, MIQ has recently won Germany’s leading premium dried dog food brand, Happy Dog as a client.

The food is manufactured in Bavaria by Interquell and developed by veterinary surgeons. The UK side of Happy Dog is being managed by leading former British Three Day Event rider, Andy Griffiths and his brother Mark and son Hugo.

Green’s Restaurant has been totally re-designed to become one of The Midlands’ most modern and romantic restaurants, serving food from Wednesday to Sunday.

Civil Ceremonies, Anniversaries, Birthday Parties and Christenings can be held at Wharton Park in their beautifully located Banqueting Suites, most of which have extensive Terraces and Beautiful Views.

Conferences and events are popular at Wharton Park.

It is able to accommodate from 10 – 200 persons for meetings and seminars in three different sized conference suites, all of which are situated in idyllic surroundings having free Wi Fi and car parking.

Boutique accommodation is the latest addition to Wharton Park’s portfolio.

To ARRANGE A SHOW ROUND visit www. whartonpark.co.uk or pop in to Wharton Park at Longbank, Bewdley. Worcs DY12 2QW 01299 405222.

www.marketing-iq.co.uk

MIQ has also recently won a new BARF diet pet food company called, BARF Pet Foods. The agency has also

Leading the revolution!

are coming from and have an open mind to changing the way they may have recruited in the past.”

Have you been waiting for someone to challenge the status quo? Want to join the revolution?

Worcester based business Williams – The People Experts are making serious waves across the recruitment industry and Adam Laidler, the company’s Managing Director, believes he is leading a long awaited revolution!

Williams are introducing their clients to completely new ways of finding and assessing their next top talent. Their methods embrace the enormous power of social media and stretch the boundaries when it comes to conventional ways of recruiting and assessing potential talent.

Contact Adam directly on 01905 617909 or email adam@thepeopleexperts.co.uk

“The recruitment industry has been stagnating for some years now and has resisted pressure to change, despite the massive shift in the way businesses and potential employees want to engage with each other” Said Adam.

He continued, “Businesses need to look at new ways to find great people. The battles of the future will be fought over talent as well as customers, so it’s important that companies know where their next stars

Williams – The People Experts have already saved a number of their clients over 50 per cent on their annual recruitment bills by showing them pioneering ways to find great people. Their assessment methods have led their clients to commit to the ‘Williams way’ for all future recruitment campaigns, ensuring great results for both employee and employer.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD06 original.indd 55

Adam Laidler, Managing Director

055

28/2/12 15:16:28

LEP News

WORCESTERSHIRE LEP HOLDS SUCCESSFUL CONFERENCE Over 175 businesses attended the first Worcestershire Local Enterprise Partnership conference at the Worcester Rugby Club. The Conference gave a review of the first year of the Local Enterprise partnership, its successes and future activity.

The Local Enterprise Partnership celebrated a number of projects in the county which have contributed to shaping economic growth and jobs in the county.

Cecil Duckworth CBE gave a key note speech about the birth of the Worcester Engineering Company, which this year, Worcester, Bosch Group celebrates its 50th year. Other speakers at the event, highlighted the work of the Worcestershire Ambassadors in creating links with China; Neil Westwood from Magic Whiteboard inspired the audience highlighting the entrepreneurial spirit that the county and how we can all do more to inspire young people. This was evidence by the increasing numbers of apprentices, which are being trained in the counties businesses. The National Apprenticeship Service are running their campaign this year again to create 100 trained young people in 100 businesses. Mike Ashton also highlighted the tourism and leisure sector developments, which are promoting the county in London and creating a service which will attract more visitors to Worcestershire and spend more in our attractions.

This conference also announced the first round of projects that the partnership hopes to support under the Growing Places Initiative which is a revolving fund of ÂŁ3.8m that the LEP manage. Projects at the Worcestershire Cricket Club, Worcester University at Grove Farm to create a Health and Well being campus, The ReWyre Hoo Brook Link Road in Kidderminster and Springhill Farms, Environmental Technology investment, which we the LEP are proud to say we will help make happen.

We had a such diversity in businesses, from all geographic location all coming together with one main interest and goal to support and stimulate the growth of Worcestershire.

For more information on the Worcestershire Local Enterprise Partnership see www.worcestershirelep.org

056

BD06 original.indd 56

March/April 2012

28/2/12 15:16:39

Movers and Shakers Lisa Wilkinson, Executive Cleaning

Marius Goodwin and Jody Carvill, PSG Events Audio visual and events company, PSG Events Limited have two new key appointments have been made in the company.

Marius Goodwin joins PSG Events as a Senior Project Manager. He will head up a conference team, and will project manage some for the firm’s major events from initial enquiry through to completion. Marius will also provide technical and creative input for proposals and quotations and will supervise, instruct and brief PSG Events’ conference technicians on all pre event details being undertaken by them.

Jody Carvill joins PSG Events as a Sales Manager. She lives in Worcester and was educated in Hereford and brings to her new role a wealth of knowledge and experience of the events industry. She will be the initial contact for new and existing clients and will be promoting PSG Events’ services including their bespoke AV equipment services to hotel chains and conference venues. She will be particularly involved in promoting the firm’s dry hire equipment service and installation packages to key clients. www.psgevents.com

Lisa Wilkinson has just been appointed to the role of Office Administrator for Executive Cleaning. Growth for the commercial and domestic cleaning company has necessitated this office based appointment, whilst new cleaning staff have also been taken on to meet the needs of new work across both sides of the business. This now takes Executive Cleaning’s workforce to just over 60.

Director Helen Cox commented: “We are very pleased with the growth over the last 12 months which looks set to continue into 2012. Lisa’s appointment is a vital role, co-ordinating the administration in the office for all our staff and clients. We are delighted to welcome her and the other new staff to our team.” www.execclean.co.uk

Stacey Redman, Stallard March & Edwards Solicitors James Cronin, e-Response Recruitment e-Response Recruitment has recruited a new Senior Consultant joining the Industrial and Shopfloor services department.

James Cronin has several years experience across industry and commerce and boasts an in-depth understanding of our industry and the current challenges posed by employers with an expanding and ever changing workforce.

The appointment coincides with our continued business investment and expansion across the region and will support new and existing client accounts managed by the Worcester office. www.e-responserecruitment.co.uk

Stallard March & Edwards Solicitors has announced the promotion of Stacey Redman to the role of Client Liaison and Marketing Solicitor, specifically to support the development of the firm.

Stacey, who has been with the city centre law firm for six years, has been working as a Solicitor in Stallard March & Edwards’ Litigation Department.

Managing Partner Ian Stirzaker comments: “The firm is at the stage where our growth and drive necessitates a dedicated person in this role. Stacey’s business acumen and energy as well as her legal expertise make her the perfect person to develop key opportunities.” www.smesolicitors.co.uk

Sarah Bassett, Stone Manor Hotel NEW CHAIR FOR BPF ROTATIONAL MOULDERS Karen Drinkwater, Founding Director, JSC Rotational LTD, has been announced as the new Chair of the Rotational Moulders Group. Karen Drinkwater is a former Commercial Development Manager in the logistics and contract packing industry. She has a degree in Agricultural Economics from University of Wales, Aberystwyth and set up JSC Rotational Ltd, a rotational moulding business with her husband, Mark Drinkwater, in 2003.

Karen stated on her appointment ‘I believe that there is great potential for the UK Rotational Moulding Industry within the coming years and it is wonderful to be given this role to help promote further interest in our sector.’

Sarah has been appointed as the New Sales Manager.

Her role see her oversee not only the Sales & Marketing at the hotel but also the Front of House team, Accounts Departments and Conference & Events.

Sarah brings with her a wealth of experience from her time at Luminar leisure opening & re launching the Chicago Rock Café brands, Business Development Manager for Macdonald Hotels in Stratford.

New Openings Sales Manager for Ramada Encore Birmingham City Centre and most recently Senior Sales Manager at The Paragon hotel in Birmingham. www.stonemanorhotel.co.uk

PETE GRAYER, SUTCLIFFE & CO Sutcliffe & Co has strengthened its in house team with the appointment of Pete Grayer as Operations Manager.

Pete has spent more than 10 years within the professional services industry, specialising in IT systems and facilities management. He is very much looking forward to helping the business develop and grow. www.sutcliffeinsurance.co.uk

www.jscrotational.co.uk

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD06 original.indd 57

057

28/2/12 15:16:47

Last Word

NEXT ISSUE .... Accessing Funding and Finance The next edition of BD will focus on Accessing Funding and Finance so for the last word for this edition we are focussing on the Funding Finder tool on the website and speaking to Rebecca Erskine, Head of Marketing at Idox Information Solutions

Helping Businesses to Grow – Herefordshire and Worcestershire’s Funding Finder Tool As the economic downturn continues to bite, it’s as important as ever for small businesses to identify alternative sources of support.

Grant funding has for many years helped small businesses to undertake a number of key activities from start up to marketing initiatives, staff recruitment, training and investment in research and equipment.

One of the biggest challenges in accessing funding is identifying where to source it in the first place.

Government announcements will refer to new injections of cash for certain activities – but identifying how then to tap into this funding proves difficult.

Herefordshire and Worcestershire Chamber has teamed up with grant content specialists Idox Information Solutions to provide a Funding Finder service, allowing businesses to run an online funding search to identify potential grant funding.



Although funding programmes as a whole have not escaped Government cuts, a number of new business funds have in fact been launched over the past twelve months, mainly aimed at getting start-ups off the ground and reinforcing the Government’s belief that more brand new and early-stage businesses can help to kick-start the economy into a sustained period of growth. There have been various campaigns promoting starting up in business as a means of combating redundancy, for instance, such as Start-up Britain, the GREAT campaign and Local Business Accelerators.

 The Regional Growth Fund - one of the highest profile business schemes around right now for

   continued to increase the businesses  - has also funding it offers. Along with the monthly Shell   LiveWIRE Awards and recently re-opened Fund101 for UK entrepreneurs, there are a number of programmes to which businesses can apply.   Herefordshire and Worcestershire’s Funding Finder tool includes information on such funding pots ranging from a few hundred pounds to thousands, and for a whole host of projects from putting together a marketing or business plan to a research project in partnership with a university.



058

BD06 original.indd 58

Rebecca Erskine, Head of Marketing at Idox Information Solutions offers advice on how businesses can achieve success in securing funding, “There is no one-size-fits-all in terms of how a business can win grant funding. How to put together your application depends entirely on the programme you’re applying to. My top tips on applying for funding would be as follows: 1. Make sure you’re eligible for the programme to which you’re applying. Even if your project is excellent, the funding provider will be unable to offer you support if you don’t meet the eligibility criteria.

2. Consider your project as a multi-faceted cube – there may be many different components to your project – investment in equipment, staff training, marketing and exporting – but you will want to switch the emphasis of your project according to the funder you’re applying to and what their specific interests and policy drivers are 3. Is your budget realistic and does it add up? Funding providers want to see their money well spent.

4. Are you able to demonstrate that the project will achieve specific outcomes? For example, staff retention or recruitment? Training in particular skills? An increase in competitiveness?

5. Read, read and read again before you submit your application to make sure that all sections are completed, enclosures included, it’s signed by the appropriate person and submitted in the correct fashion (either by email or post, or both – and including the correct postage!) It’s also useful to pass it by a ‘critical friend’ – a friend or family member who knows little about your area of work but, as a layman, can still understand what you’re trying to achieve from how you’ve described the project in your application.

AGRICULTURAL SEMINAR FOCUSES ON CHANGE AHEAD Over 50 farmers and agricultural businesses attended Baker Tilly’s annual agricultural seminar held recently at Hereford Racecourse in conjunction with farming consultants Andersons Midlands and HSBC’s agricultural team. An initial economic overview given by HSBC was followed by presentations from Lucie Hammond and John Pelham.

John Pelham gave a detailed overview of Andersons’ Outlook 2012 research highlighting sector performance over the last five years and examining some of factors likely to impact both the arable and pastoral farming industries including changes to the Common Agricultural Policy and its potential effect to farmers.

Baker Tilly’s Lucie Hammond highlighted some of the key tax issues being faced by farmers and how to mitigate their impact. The areas that generated the greatest debate were: Agricultural property relief – ensuring that this valuable inheritance tax relief is retained when considering diversification options and changes in business structure.

52% income tax and NIC – the general feeling was that wherever possible the objective is to lessen the burden of paying tax at this rate (50% income tax rate and 2% national insurance). The introduction of a limited company can work in many instances.

Capital reinvestment – The current 100% annual investment allowance on the first £100,000 of expenditure will reduce to the first £25,000 of expenditure from April 2012, so wherever possible capital investment should be brought forward.

Commenting on the event, Lucie Hammond said: “Today’s farming community is under constant pressure to ensure maximum production in spite of rising costs and inflation. It is therefore more important than ever that they embrace change to try and prevent profit erosion as Government seeks to reduce future subsidy payments.”

Businesses seeking to identify suitable pots of funding are encouraged to take a look at Herefordshire and Worcestershire Chamber’s Funding Finder: www.hwchamber.co.uk/ funding-finder.aspx

Send your Accessing Funding and Finance stories to

businessdirection@hwchamber.co.uk

 March/April 2012

28/2/12 15:16:52

BD06 original.indd 59

28/2/12 15:16:56

BD06 original.indd 60

28/2/12 15:16:56