Business Direction 71

Herefordshire & Worcestershire Chamber of Commerce

Welcome to the very first Business Direction of 2023 and the first with our brand-new look!

A New Year often brings change to the workplace, with high hopes and aspirations for the year ahead driving passion for the goals of the business. For many, this is the perfect opportunity to engage staff in new initiatives and ambitions for the coming months and advances in the technology world will allow businesses to push the limits of their aspirations more than ever.

Technology will always bring change to the workplace and our personal lives. As the landscape of the tech and cyber world adapts, our businesses must adapt with them – a challenging feat in such an fast-paced industry. Ensuring we are protected from threats such as data theft and cyber security breaches must be a priority for businesses in 2023.

Economic prosperity is driven by innovation and technological advancement, which makes it a key focus of the Chamber once again. As such, I am delighted to introduce this edition of Business Direction, entitled ‘Technology & Cyber Security’.

As your local Chamber of Commerce, we will continue to highlight the risk of cyber security across our networks, helping to provide solutions including relevant training courses and creating connections across the two counties to help share advice and support. We have also launched our Chamber Cyber Essentials, a simple but effective Government-backed scheme which focuses on five technical controls that have been proven to be effective against up to 90% of cyber attacks.

Looking to the year ahead, we are delighted to bring you our ever-evolving calendar of Chamber Events, including our popular Chamber Business Expo in partnership with Hewett Recruitment on Thursday 9 March. Our busy Chamber Training schedule continues to offer a wide range of courses suitable to bring your business up to speed in a number of different areas, including our International Trade training.

We are thrilled to continue to bring you the news of our Members from across the two counties. This edition’s Big Interview is with Patron Members, EBC Group, discussing how to stay cyber secure, with cover features from ABE Ledbury, about mapping out their future, and Karndean Design Flooring discussing their 50 year’s of success.

Wishing you a prosperous and happy New Year!

Best regards, Sharon

Our Patrons are:

Chamber News 4

Chair’s Report 5 Business News 6 Policy 10 Business News 14 Skills 16 Business News 17 Business News 23

Chamber Training 24-25

Big Interview 26-27

Cover Features 28-29

Chamber Events 32

Two Counties 33

Movers & Shakers 36

People To Do Business With 37 Business News 39 International Trade 40 Business News 41 New Members 42 Charity News 45 Business News 47-48 Members Services 49 Last Word 50

Contents 26

Sharon Smith Chief Executive

What is an LSIP?

Further to the Government’s Skills for Jobs White Paper (January 2021), Local Skills Improvement Plan (LSIPs) were created to put employers more firmly at the heart of the skills system to help ensure businesses and people have the skills they need to thrive and grow, alongside improving local productivity and international competitiveness.

Led by designated Employer Representative Bodies (ERBs), LSIPs will clearly articulate local employers’ skills needs and the priority changes required in the local area to help ensure post-16 technical education and training provision is more responsive and flexible in meeting local labour market needs.

How is the Chamber involved?

In September 2022, Herefordshire & Worcestershire Chamber of Commerce was appointed as the designated ERB for Worcestershire and will also support Shropshire Chamber of Commerce as the designated ERB for the Marches (Herefordshire, Shropshire and Telford), with delivery in Herefordshire.

How can you get involved?

We need your help to form both the Worcestershire LSIP report and the Herefordshire LSIP report, and shape future skills and the labour market. The purpose of the project is to understand the skills

training requirements in the next 3-5 years within different sectors and then bring together the views of employers and trainers to help look at innovative ways to deliver future training.

We need your views on how you see training evolving in your sector. How have skills shortages changed how you work and does this provide innovative training ideas for the future?

If you’re a Herefordshire or a Worcestershire employer or educator, contact our teams today:

Worcestershire LSIP

E: laurena@hwchamber.co.uk

T: 01905 673600

Marches LSIP

E: lsip@shropshire-chamber.co.uk

T: 01952 208227

Worcestershire LSIP

Marches LSIP

Mike Forrester: Chair’s Report

Further to the Government’s Skills for Jobs White Paper (January 2021), Local Skills Improvement Plan (LSIPs) were created to put employers more firmly at the heart of the skills system to help ensure businesses and people have the skills they need to thrive and grow, alongside improving local productivity and international competitiveness. I am passionate about helping people and businesses reach their maximum potential, so this is fabulous news.

Led by designated Employer Representative Bodies (ERBs), LSIPs will clearly articulate local employers’ skills needs, and the priority changes required in the local area to help ensure post-16 technical education and training provision is more responsive and flexible in meeting local labour market needs.

In September 2022, Herefordshire & Worcestershire Chamber of Commerce was appointed as the designated ERB for Worcestershire and will also support Shropshire Chamber of Commerce as the designated ERB for the Marches (Herefordshire, Shropshire and Telford), with delivery in Herefordshire.

The Chamber are well placed to successfully deliver the plan having very close links with both education providers and businesses in the two counties. The project manager is Lauren Ashford, who has recent experience in the skills sector, supported by Steve Collins. We look forward to sharing the outcomes of

the plan as it rolls out and several of you will be contacted by the team to participate.

Once more we were able to celebrate our autumn Expo with record numbers of exhibitors and visitors at the Three Counties Showground. There was a real ‘buzz’ in the room, and we hope that the event will continue to grow and provide a wonderful showcase for the exhibitors.

Just a reminder that surveys - including the Quarterly Economic Survey, which is completed by about 25% of Members (could be more!) - is a very good representation of economic conditions in our area. The survey is fed to the British Chambers of Commerce and on to Government.

Cyber Crime is a serious topic and we must all ensure we are as protected for malicious hacking as we can. It’s key that our staff at all levels are aware of the risk and that their awareness of suspicious emails and phone calls is heightened.

I raise this as I attended the latest Business Leaders dinner, hosted by Julian Vaughan and the team at the Green Dragon Hotel in Hereford. The speaker was Geoff White, a Cyber Crime Investigative reporter. His book or podcast: The Lazarus Heist, is well worth taking in. He related several cases where he had investigated past cybercrimes where hackers and cyber criminals often collaborate with organised crime. In most cases the cyber criminals gained network and system access because an employee opened what should have been considered a suspicious email.

There are several providers of Cyber Risk Awareness training within the membership and the Chamber is working with the British Chambers of Commerce to promote awareness of Cyber Essentials accreditation with one of our Members IASME and their programme: Introducing the Cyber Essentials Readiness Tool - Iasme.

Finally, I wish you and your families a great new year, Mike.

University of Worcester Graduate wins global award for Peer Support Network

The network has grown from strength to strength and continues to be run by students, who volunteer their own time.

Ricky, who is now a fully qualified Children’s Nurse, having graduated last year, said: “The network was fundamental during Covid-19. Not only did we keep people connected, we educated and kept students up-to-date with relevant information and alleviated any anxieties they were experiencing. We have had an overwhelming amount of support from lecturers up and down the country, and this sees our network advertised to child nursing students in both educational and NHS settings across the UK.”

Ricky’s efforts saw him become the recipient of a global healthcare award for ‘excellence in nursing and midwifery’ as well as being selected as a finalist in the national Nursing Times and Royal College of Nursing (RCNi) Awards. He also went onto win the Good Nurse Award in the Hereford Times Health and Social Care Awards.

For information visit worcester.ac.uk

Specialist lawyer from mfg Solicitors receives wide praise in Legal 500

rated Hall of Fame list for his consistently excellent service and advice to clients in complex wills and inheritance cases.

Meanwhile, Mr Chandler also moves up the individual rankings where he has been given Next Generation Partner status.

Also singled out for praise this year is Sally Morris, partner and head of the firm’s Employment team, who was named as a “leading individual” for the first time. Partners Sam Pedley and Clare Regan were also highlighted.

Using Tech for Employee Engagement

Opinions are polarised as to the benefits of technology when it comes to employee engagement.

There are so many tools available now to measure how our employees are feeling, such as Vibe or Officevibe. There is even tech to gamify employee recognition, such as Bonusly and OneUp. On a recent webinar with YuLife on ‘Creating a Culture of Vulnerability’, there was talk of using an emoji feature within Slack for remote workers to share how they feel in real time.

In this world of remote and hybrid working, it is more important than ever to find a way of making sure we are connecting with each individual in a way that is appropriate for them.

For the extraverts, they may not need a prompt to come forward and tell us how they are getting on… but for others, a more gentle approach using tech, could help them to open up.

Research shows that younger workers such as Millennials and Gen Z’s are so used to tech and gamification in their day to day lives, that this could be the most natural way to reach them in the workplace.

One thing is for sure, the tech on its’ own won’t cut it – whatever software we implement to support employee engagement, it needs to be part of a much wider strategy around meaningful communication and recognition.

A legal expert from Worcestershire law firm mfg Solicitors has been rated as the top ranked lawyer in the 2022 edition of the Legal 500.

Robert Weston, who leads the law firm’s Contentious Trusts and Probate department, has been named in the legal guide’s highest

Andrew Davies, Partner and Managing Director at mfg Solicitors said: “It’s always a proud moment for any of our lawyers or departments to be ranked in the Legal 500, but this really is a special year.”

Firms and lawyers are recommended on merit.

Find out more at mfgsolicitors.com

Ricky Baker started the Children & Young People Student Nurse Network during his studies at the University of Worcester, to help other student children’s nurses to connect with each other.

Authority must be given to those we trust to look after us

We know that the UK is facing pressing financial problems, and these are not showing sign of improving anytime soon.

Sadly, it is a fact that when times are hard, the incidence of financial abuse increases. Victims of financial abuse can experience money being withdrawn without their knowledge, pressure to pass over bank cards and sign over other assets, even including their house to their abuser.

Dealing with this type of abuse successfully can be a long hard process in itself, and as with many things, being able to prevent or mitigate the worst of it is undoubtedly better.

Powers of attorney for your property and financial matters are the right place to start. They can be made by anyone over the age of 18, so long as they can demonstrate their understanding of the document and how it works. Powers of attorney are powerful documents and authority must be given to those we trust to look after us should we lose mental capacity or become unable to carry out our affairs in our usual way.

In the right hands, attorneys can protect us from rogue tradesman, nuisance calls and aggressive selling, individuals “over keen” to help with shopping or banking to name but a few issues. Every lasting power needs to go through a registration process which is taking several weeks; so, if you or a family member is concerned about

untoward financial management going on, you can discuss having a temporary general power put in place to allow your attorneys to take more immediate control. As before, you must be over 18 and clearly understand the document, which in themselves, only last a year, but this is plenty of time to allow for the lasting power to be completed and registered.

The take away message is that trusting your attorneys is absolutely key and if you have any worries and concerns about who to appoint and how it all works, please come and talk to us, it might be the best thing you do today.

If you believe a close friend or family member is vulnerable or unable to look after their affairs, we provide a specialist service for vulnerable clients. Contact Thursfields on 0345 20 73 72 8, email info@thursfields.co.uk or visit www.thursfields.co.uk to learn more.

Annabel Kay

The digital workplace is completely changing how employees interact and work together, how companies support their clients and customers, and how they carry out business in general. Implementing a workplace transformation is not just about commodifying services and support or a money-saving exercise, it’s a strategic move for any business. Establishing a digital workspace will impact all areas of your business and deliver valuable business outcomes.

What is a digital workspace?

To create a digital workspace, IT teams or service providers need to bring people, processes and technology together to provide a reliable, secure and effective employee experience anywhere, at any time and on any device. This involves seeing beyond traditional workplace environment models and instead thinking about how employees can serve their customers better using digital technology and provide a better user experience for customers and end users. A well thoughtout digital strategy helps businesses increase revenue, attract and retain talent and beat the competition in a digital world.

Why do I need a digital workspace?

Many businesses want to carry out a digital transformation in order to improve their processes and services. A complete digital workspace involves the implementation of cloud solutions, unified communications, data solutions, as well as IT support for all of these. Only when these are all used in conjunction is a truly collaborative and effective digital workspace achieved.

Components of a digital workplace

Most digital workplace models tend to include five main components; communication, security, storage, analytics and management. These are not all necessarily essential, but a combination of these elements will ensure you have the tools you need in place to run your business efficiently.

Decrease costs

Digital workspaces increase productivity by introducing self-diagnosis and self-help tools that enable users to resolve their own IT issues. They can also boost efficiency by helping different business units work together more effectively, allowing them to share resources quickly and easily.

Enhance customer experience

Digital technologies can automate some aspects of customer experience, helping to drive down costs and improve service quality. With digital workspace environments, customers are able to move easily between support channels such as phone, chat or bots whilst progressing along the customer journey.

Improve executive decision-making

Organisations are becoming more and more data-lead due to the level of detail data insights can offer. Using digital workplace technology such as

machine learning, performance analytics, service desk data analytics engines and dashboards, businesses can inform key executive decision-making processes.

Increase flexibility and enhance employee experience

More and more of the current workforce are now looking for flexible and remote working. A digital workspace will help engage, motivate and retain existing employees and attract new talent. More advanced digital workspace policies let employees choose their own devices to suit their individual working style. These policies use a persona-based model to provide end users with a workspace bundle which is fit-for-purpose and tailored to their needs.

Digital ways of working

» Work flexibly

» Meet virtually

» Use the power of social media

» Integrate software tools

» Collaborate and co-author in real time

» Analyse your own data

EBC Group can help plan, implement and support a digital workspace which will suit the needs of your business and its employees, increasing collaboration and productivity and enable them to provide a better service to your clients. To find out more, contact us at hello@ebcgroup.co.uk or call us on 0121 3680119.

Final Quarterly Economic Survey of the year

In November, businesses in Herefordshire and Worcestershire were asked to complete the final Quarterly Economic Survey of the year, outlining business performance in the three months leading up to November. This survey had a focus on the importance of clean growth and creating environmentally sustainable conditions for businesses as well as options for further support and training that allow businesses to reduce their environmental impact.

The survey received over 430 responses and provided us with valuable data to share with local and national bodies to lobby government on your behalf. The research conducted will be shared with the British Chambers of Commerce, along with 53 UK Chambers, and provide a framework from which Herefordshire & Worcestershire Chamber of Commerce can influence local and national partners, and benefit Chamber Members in the two counties.

In previous quarters, businesses have emphasised the significant challenges they have faced such as the rising energy costs, inflation, and the stretched labour market. The British Chambers of Commerce predicted the UK would enter a recession; recent inflation figures suggest we have entered a recession and the economy is likely to weaken further from here.

The Chancellor, Jeremy Hunt, placed an emphasis on stability and growth in the Autumn Budget. Tackling inflation was key on the Chancellor’s agenda after it hit a 41-year high of 11.1%, on the back of rising energy and food prices.

Sam Merrett, Policy Executive at the Herefordshire & Worcestershire Chamber of Commerce, commented on the inflation figures and said “this morning’s figures from the ONS are higher than predicted which has led to further concern for businesses this winter. Businesses are having to cope with rising energy prices, supply chain disruption and significant labour shortages. Businesses are telling us Brexit is causing labour issues and profound difficulties in importing and exporting goods. This only adds to the numerous problems firms have

been facing and it is vital that the Chancellor sets a clear plan of support that will address the core issues for businesses, rising energy costs and inflation.”

In the QES, 76% of businesses stated inflation as a factor of concern for businesses and 65% of businesses stated energy costs as a further factor of concern. This highlights the increased pressure firms are under from debilitating inflation figures as well as the pressure to settle their energy bills this winter. However, the number of businesses reporting that energy costs were a cause for concern to their businesses was reduced to 65% this quarter, from 82% last quarter. Therefore, from the data we can see that the energy support package for businesses has relieved some of the pressure on them.

The number of businesses reporting their domestic sales had increased was 36% this quarter, a slight increase from 32% in Q3. In contrast, 18% of businesses reported their UK sales had decreased in the last three months, compared to 22% in Q3. The net balance of UK sales had been declining since Q3 2021; however, it has increased to 18% in this quarter which illustrates a positive picture for businesses and leads to cause for optimism for the coming months. However, trading internationally remains a concern for businesses in Herefordshire and Worcestershire. Only 12% of businesses reported that overseas sales had increased in the last three months. This figure has decreased in each quarter in 2022 and supports the narrative we are receiving from businesses that Brexit remains a significant issue for businesses trading overseas.

The rising costs and inflation businesses are experiencing is having a significant impact on their workforce. 14% of businesses reported their workforce had decreased in the last three months. The significant labour market issues have arguably had an impact on business cashflow. Our survey has shown that 24% of businesses reported an increased cash flow, this has decreased from 27% in the last quarter. However, the number of businesses reporting their cash flow had decreased was 25%, an improvement from 32% in the last quarter. Cashflow remains a negative balance at -1%, albeit a slight improvement from -5% in Q3. Turnover has also decreased this quarter, 45% of businesses expect their annual turnover to improve in the next three months, this is the lowest figures since Q3 2020, a period in the midst of the Covid 19 pandemic. Furthermore, businesses indicating an improvement in their profitability in the coming months has also decreased to 33% from 37% in the previous quarter. The net balance of turnover and profitability are both sitting at historically low levels and highlights the pressure businesses are facing to survive in the current cost-of-doing-business crisis.

The feedback we receive from the Quarterly Economic Survey allows us to lobby businesses on your behalf to local and national government. Through the various means of support, we offer at the Chamber, we will do our utmost to support businesses in Herefordshire and Worcestershire this winter. Please contact the Policy team at the Chamber with any policy questions or issues you may have –policy@hwchamber.co.uk.

Net zero does not have to cost the earth

With the UK Government’s commitment to a low carbon world, the drive to carbon neutrality and achieving Net Zero is dominating organisations’ future decision making.

We can help bring clarity to this complex subject of achieving Net Zero. We deliver expert guidance and resources to calculate your carbon inventory, create your carbon footprint report and develop your carbon reduction strategy. All our solutions are designed to allow future verification using the PAS2060 standard specified by BSI.

We help our clients on their journey towards Net Zero by simplifying the process. We begin with a couple of easy steps, which could lead you to be verified as Carbon Neutral within 12 months, to the internationally recognised PAS2060 standard.

Many organisations believe the changes that they will have to make to achieve Net Zero will be time-consuming, costly and a little daunting.

This is incorrect as there are many incentives to help businesses become greener and leaner without costing the earth.

We work closely with our client’s operations, procurement & finance teams to add value by bringing in specialist expertise as and when required to help them redirect resources from their overheads to improve the bottom-line and fund decarbonisation projects.

Auditel have a network of over 100 procurement specialists who are all

experts in their own field and we cover over 100 different cost categories, from energy to fleet, waste management to mobiles, office stationery to workwear. We bring these experts in on a project-by-project basis for our clients to give them the expertise just when they need it.

auditel.co.uk/jonathanmoffitt

The world is moving to a zero- carbon future and large FTSE 100 companies and Governmental organisations are leading the way Non- compliant firms chasing contracts are being frozen out of the tendering process.

Help is on the way! Auditel will guide your company through an independently verified and cer tificated Carbon Reduction Plan, compliant to BSI Standard PAS2060, proving that you have reduced your carbon emissions as much as possible PAS2060 is internationally recognised I t covers ever ything from

energy

are not “greenwashing”?

about the environment?

Pershore College Apprentice wins regional award

An Evesham horticulturist has received a major regional apprenticeship prize and has now secured a place on a prestigious programme at Royal Botanic Gardens, Kew.

Anja Seymour was named Advanced Level Apprentice of the Year at the Worcestershire Apprenticeships Awards 2022 after completing an apprenticeship with Pershore College.

The 20-year-old completed the two-year apprenticeship in Horticulture while working for Cotswold Garden Flowers and has begun the three-year Kew Diploma in Horticulture programme at the iconic botanic gardens.

Anja received the award in a ceremony held at West Midlands Safari Park which celebrated the best apprentices, employers, training providers, schools and apprentice champions from across Worcestershire.

Anja said: “I was quite surprised to win the award but it was a really good evening and a great way to sign-off from my apprenticeship.

“I finished my A-Levels in lockdown and was assessing what to do next. I had done a lot of gardening with my grandparents growing up and enjoyed it a lot, so I decided to look at horticulture.

“I started doing work experience at Cotswold Garden Flowers and after a couple of months the manager offered me an apprenticeship. Two years on and I’ve won this award, so that’s been quite a big jump!

“I had excellent support from my college tutor, Mark Diggines, during my study weeks and throughout my apprenticeship. During our course, Mark encouraged our class to enter Young Horticulturist of the Year in which I got third place at the Regional Finals.

Mark Diggines, Trainer/Assessor in Horticulture at Pershore College, said: “We are all incredibly proud of Anja and her achievements. She

impressed us from the first day at college and has a very bright future ahead of her in horticulture.

“Securing a place on the diploma at Kew further exemplifies her strengths as a student and we look forward to continuing to follow her career closely as her development continues.” www.wcg.ac.uk

Advanced Level Apprentice of the Year: Anja Seymour

Mentor gets professional recognition

Simon Hyde, CEO at FAUN Zoeller (UK) Ltd, was thrilled to announce that he had received the “POWER UP” mentor programme official Institute of Leadership and Management membership status. He also said, “As I have mentioned many times, I’m a great believer in supporting the next working generation. This scheme is all about providing opportunities for students to learn, gain experience, knowledge, and help from professionals who have experience of working life.”

Mentee gets professional recognition

A Year 13 student at Trinity High School and Sixth Form Centre in Redditch, Libby McCann, has just completed her “POWER UP” mentee requirements to be awarded community membership from the Institute of Leadership and Management and the Power-up Business Mentor Programme, which is in operation at Trinity High School.

The Power-Up Mentor/Mentee Programme training is delivered by Milford Research & Consultancy Ltd on behalf of the Power Up Mentor Foundation CIO (Charity reg. 1200077). The programme helps business leaders to become professionally accredited mentors for student mentees aged 14 to 18. The school students also have the opportunity to gain professional recognition through the programme.

To find out how you could become a professional mentor for your local school Contact Dr Robert Milford on: (01386) 335878 or email: robertmilford@milfordresearch.co.uk

IONOS

data centre in Worcester

provider, and Fasthosts, its UK subsidiary, have opened a state-of-the-art data centre situated at Worcester Six Business Park.

IONOS, Europe’s largest hosting

The 43,708 sq ft unit comprises a cutting-edge 30,729 sq ft data centre and 12,978 sq ft of ancillary offices.

The data centre represents a £21M investment in the local Worcester community. It has been designed with a modular approach, with each module at the site fully independent and, technically speaking, a data centre. This provides the opportunity for expansion with three extra modules to support future growth.

Clive Brooks, Chair of the Herefordshire Area Council and Vice President of the Herefordshire & Worcestershire Chamber of Commerce, was in attendance and said: “It was great to be amongst the assembled guests to witness the opening of IONOS new tier 4 Data Centre in Worcester.”

We heard from CTO Henning Kettler and several others about the journey that was taken to make this building a reality. Amongst the delegation were neighbours, customers, suppliers and local government. It was fascinating to have a tour, with Mike, and see what the ‘cloud’ really looks like. Congratulations to IONOS and Fasthosts for their achievement and thanks for investing in Worcestershire.”

IONOS was established in 1988 and is the largest hosting company in Europe, managing more than eight million customer contracts and hosting more than 22 million domains in its eleven own regional data centres around the globe. The IONOS group operates in fifteen countries around the world and employs 4,000 people worldwide.

ISO Quality Services are delighted to announce the promotion of Alex Haywood to Operations Assistant following their continued growth.

Since joining the team in 2017, Alex has gained extensive knowledge of the business having worked in both sales and customer service roles. Her most recent role as Senior Client Care Advisor has seen Alex flourish, helping develop her skills further to include the mentoring of other Client Care Advisors. This experience made Alex the perfect candidate for this brand-new role.

As Operations Assistant, Alex will be supporting the Operations Manager with the implementation of the business strategy

and their ambitious growth plans, as well as ensuring the continued delivery of excellent customer service. In addition, Alex will assist with the maintenance of the firm’s own ISO 9001 and ISO 14001 Management Systems along with the upcoming implementation of ISO 27001.

Alex comments: “I am really looking forward to getting stuck in with my new role, the tasks and responsibilities that come with this new role, it’s as if it was made for me! It’s everything that I enjoy, strive in, and can really put my mind to. Along with returning from maternity leave I am thrilled to get back to the office and the team and start this new and exciting role I have proudly been promoted to.”

IONOS, Europe’s largest hosting services provider, and Fasthosts, its UK subsidiary, have opened a state-of-the-art data centre situated at Worcester Six Business Park. Join us on Tuesday mornings at the Cyber Quarter - Midlands Centre for Cyber Security for an interactive networking session to learn more about current, relevant industry topics that could help build your business resilience. Topics include: Strategy & Direction, People - The Hidden Human Cost of Cyber, technology & vulnerabilities and more!

These sessions are free and run by industry professionals. With business resilience increasingly becoming a top priority amongst Hereford businesses, register your attendance via Eventbrite and for further information.

www.eventbrite.co.uk/o/cyberquarter-32229539507

Businesses invited to share their future skills needs

To attend any of the free events, please email events@hwchamber.co.uk

Herefordshire & Worcestershire Chamber of Commerce are delivering a series of free events to provide businesses with a long-awaited opportunity to voice their needs, and affect real change.

Further to the Government’s Skills for Jobs White Paper (January 2021), Local Skills Improvement Plan (LSIPs) were created to put employers more firmly at the heart of the skills system to help ensure businesses and people have the skills they need to thrive and grow, alongside improving local productivity and international competitiveness.

Led by designated Employer Representative Bodies (ERBs), LSIPs will clearly articulate local employers’ skills needs and the priority changes required in the local area to help ensure post-16 technical education and training provision is more responsive and flexible in meeting local labour market needs.

Worcester City, Worcester Cricket Club

Wednesday 11th January, 9:30am - 11:30am

Bromsgrove, Venue TBC

Wednesday 25th January, 9:30am - 11:30am

Redditch, Redditch Golf Club

Wednesday 1st February, 9:30am - 11:30am

Wychavon, Gaudet Luce Golf Club

Wednesday 8th February, 9:30am - 11:30am

General, West Midland Safari Park

Wednesday 15th February, 9:30am - 11:30am

It is becoming harder to find and retain good quality workers who not only have the skills you need but the behaviours that make them reliable, resilient and capable. This is why the Chamber are holding a series of events, allowing businesses the opportunity to bring their feedback and ideas about their future skills needs.

The first two events were held in late 2022 in Malvern and the Wyre Forest.

During the events, businesses will have the opportunity to hear more about the project and learn about the value that can be added through their feedback. Guests will be invited to share their thoughts in a roundtable setting with peers, in order to feedback on the skills and behaviours they will need from employees in the future.

The events are being held to include geographical area and industry area. A full list of the events can be found below:

Manufacturing, Venue TBC

Wednesday 1st March, 9:30am - 11:30am

Health, Venue TBC

Tuesday 14th March, 9:30am - 11:30am

Business Services, Kingsway House

Wednesday 22nd March, 9:30am - 11:30am

Construction, Venue TBC

Thursday 13th April, 9:30am - 11:30am

General, Venue TBC

Tuesday 25th April, 9:30am - 11:30am

MoneyAge Awards 2022: Micro Wealth Management Firm of the Year – Britannic Place Financial Management Ltd

The MoneyAge magazine has named Britannic Place as the Micro Wealth Management Firm of the Year.

This award recognises the wealth management firm, with 10 or fewer employees, that has proved itself a cut above the rest when it comes to meeting the ever-complex needs of its clients.

The judging panel described Britannic Place Financial Management as “a firm with a passionate leader, a well-resourced company, and a business with happy clients.”

The client journey they have created allows Brittanic Place to look deeply into each of their client’s financial situations, and produce recommendations and implementation strategies that are bespoke to each individual’s needs.

With decades of experience, VouchedFor Top-Rated Firm status, and now a Micro Wealth Management Firm of the Year award to our name, Britannic Place have the expertise and skill to help their clients concentrate on what really matters.

Prestigious talent recognition at Eurovacuum Products Ltd

Eurovacuum Products Ltd are proud to announce their Director, Dr Adrienne Houston has achieved Highly Commended Finalist and is among the TOP 100 Female Engineers by Women’s Engineering Society 2022.

50 years of trading celebrated in Redditch

Joseph H Lines & Sons Ltd, a Redditch based ISO9001 accredited family run business celebrates its 50th year of trading.

The company founded in 1972 by Joseph Lines specialises in supply and assembly of high product value packaging, in timber, corrugated, rigid board, CNC machined foams and polypropylene cases mainly for the aerospace, railway and precision engineering sectors.

The connection with aviation packaging goes way back to the founder of the company Joseph, suppling protective packaging to Frank Whittle for the world’s first jet engine. Today the company includes Rolls Royce, Collins Aerospace and many other defence and precision engineering companies as customers.

To meet short production runs and just in time requirements demanded by its customers the company, assisted by a Worcestershire Growth Hub grant have invested in a 3.2 x 2.2m digital cutter table, this complements our series of 3m x 2m CNC routers, large format die cutters and other ancillary machines.

“Without investment in advanced technology machines and the dedication of its loyal staff the company would not be able to offer the versatility and exceptional customer service which are key to the continued success of the company” states Keith Lines –Managing Director. Adrienne was recognised for a new innovative evaporator that can treat large amounts of liquid digestate. The evaporator works under vacuum which allows low energy consumption and a drastic reduction in the original volume of digestate. Having over 20 years experience in the vacuum industry, Adrienne can assist her client’s in the food, metal plating, biogas, waste water industries to match process and site expectations to the design of the evaporator. Her approach of “tailor-made” solutions, optimised to reduce the disposal costs of the liquid fraction of digestate, recovering and valorising the treated material. In 2022 the product was also shortlisted by the Anaerobic Digestion and Bioresources Association for the Women in Biogas Award.

Say hello to easy collaboration with a Sharp printer from Clarity Solutions

Advancing technology means the latest range of A3 colour printers from Sharp make collaboration effortless.

Their new built in Microsoft® Teams connector enables direct and secure access for printing from or scanning to your Microsoft Teams channel.

Integrate seamlessly with cloudbased business apps, mobile connectivity, and industry-leading system and data protection features alongside all the usual speed and quality of output you would expect from Sharp

The hardest part is deciding which model to go for, but with over 25 years’ experience, Clarity Solutions can help you choose the right multifunctional printer for your business and if you’re a limited company you can offset 130% of the cost of a new machine against taxable profits if you buy it outright before 31st March 2023

Our cost-effective local support and maintenance of your printers covers toners, parts and labour and we can also solve IT based printing/scanning issues including a bespoke scan to Gmail solution to address recent global changes with this function.

A sign for the times

Being able to cut through the noise of public space is essential for effective marketing.

Traditional posters, ads and flyers no longer do this, but digital signage (DS) does. Using technology such as LED Displays or projection, you create eye-catching moving images that get 400% more views than static displays.

Whatever the content — photos, videos, audio, even social media assets — it’s easily updatable using a content management system. And with a choice of large format single screens, multi-screen video walls, freestanding kiosks, shelf-edge displays and tablet devices, you’ll find something that is exactly right for your business – whether it’s for retail promotions or corporate communications.

Potential uses

Create visually appealing window and in-store displays to encourage footfall and increase sales by up to a third.

Set time-based messages. For example, cafés can pre-schedule different menus according to the time of day.

Fit message to location. Aisles and checkouts might display different calls to action to stimulate impulse buys or act as a reminder.

Use interactive messaging. When customers pick up a product, a nearby screen updates with new product information.

Improve the shopping environment. Screen publishing can cut perceived waits at checkouts by 35%.

Show customer reviews in buying zones. Recommendations are now a big part of the purchasing process.

Livestream internal training events for real-time broadcasting irrespective of location.

How can digital signage help your business?

Digital signage is adding a new dimension to visual communications for a growing number of businesses. Whatever sector you’re in, it should be part of your marketing mix.

As nationally recognised leaders in DS, Crucially Digitally can offer you a unique Digital-Signage-as-a-Service solution comprising installation, maintenance and ongoing support for a cost-effective monthly fee.

To discover how it could work for you, talk to us. Consider it a sign of the times.

A revolution in apparel embellishment technology

Technology moves forward all of the time, however, it is rare to see a ‘giant leap’. For years garment printing has been fairly static with few changes to the methods involved, however the industry is currently experiencing just such a leap with the recent invention of Direct to film (DTF) print technology.

Garment printing has traditionally been somewhat tricky; Screen printing can only be completed with spot colours and is expensive in low numbers; HTV vinyl is time consuming and not practical for complex designs; and direct to garment (DTG) is only suitable for pre-treated cotton. None being an ideal solution.

DTF solves all these problems with a new manufacturing process. Specialist, water based, fabric ink is printed onto a transfer film. The print is then backed up with white ink for definition and then a powder-based adhesive is applied.

The printed film then passes through a curing oven which seals the print. The film can be cut up and applied to almost any fabric using a regular heat press. The process is very quick

and efficient meaning costs are low even for short runs. The print can be very intricate with text sizes from 1.5mm achievable whilst still being flexible and robust. DTF prints can also be shipped or stored, making them ideal for holding or transferring stock.

Surf Works Ltd in Kidderminster were one of the first companies in the UK to adopt this technology at the end of 2021. Chris Parkes, director said “The DTF printer has completely changed our approach to printing fabrics. We

can offer very detailed, full colour prints at very cost-effective prices, Ideal for workwear, promotional clothing, and merchandise.

“We also offer supplied prints to the trade. Many customers who originally came to us for embroidery are now adding exciting prints to their workwear to really make their businesses stand out.”

For more information contact Surf Works –surfworks.co.uk

DRPG Film take home the Grand Prix and four Golds at EVCOM London Film Awards

The EVCOM London Live Awards was held at the Shaw Theatre and Pullman Hotel on Friday 18th November and saw midlands based creative agency, DRPG Film, take seven awards home with them on the night, including the top Grand Prix award for its film ‘The Boxer’.

This totals 12 awards received for DRPG’s Film ‘The Boxer’ in 2022, including honours at the New York Film and TV Awards and the Cannes Corporate Media & TV Awards.

The Boxer was commissioned to promote DRPG’s partnership with Team England Boxer Delicious Orie (DJ) and the Commonwealth Games. As a standalone film, the target audience of The Boxer was multifaceted.

Created to appeal and raise awareness among the creative communication group’s client base and DRPG colleagues, the film launched the start of a year-long campaign ahead

of its partnership at the Birmingham 2022 Commonwealth Games.

DRPG Film also received two awards for ‘A Better Way To Live’, produced for Redrow including Gold in the ‘Sales of Products or Services’ category and one for ‘Staying Financially Secure’ for Lloyds Banking Group in the ‘Learning and Development’ category.

The team received a total of 22 awards for a multitude of projects and high-level of craft this year.

Find out more at www.drpgroup.com.

Trio of nominations for Herefordshire events venue as

Year Accommodation and Meetings Venues category; Best Business and Conferencing Venue in the 2022/23 Visit Worcestershire Tourism Awards, due to be announced in March; and is a finalist in the 2022 Travel & Hospitality Awards.

The 11-bedroom events and wedding venue in Whitbourne, with its own farm-to-fork fine dining restaurant, organic farm, forestry operation and game shoot, opened in 2019.

HW Chamber of Commerce Member, Services for Independent Living (SIL), is a fabulous place to work.

They’ve been saying it for years and now they have the proof, because at this year’s Hereford Times Health & Social Care Awards Ceremony, SIL was named as the Best Place to Work Award.

There are many factors that make SIL such a special place to work.

The good rates of pay, the excellent benefits package, and the on-going support employees receive all contribute to this outstanding achievement. In addition, staff benefit from events and a free monthly prize draw. The organisation is made up of people who care about others and want to make a difference to people’s lives. It is due to these factors and much more that SIL has a much higher than average retention rate, and many of its staff have been with the company for at least 10 years.

Not only did SIL win this award, but team leader, Agnieszka Simpkin received the Care Hero Award. SIL was also a finalist in both the Mental Health Award, and in the Carer in the Home category.

For more information about SIL’s services visit: www.s4il.co.uk

Treading lightly on the planet has always been second nature to Herefordshire events venue Crumplebury.

Now its focus on sustainability and responsible estate management has been recognised with a series of award nominations.

It’s been shortlisted for: January’s 2023 Greengage Insights and Sustainability Awards, in the Sustainability Initiative of the

The new Crumplebury Canopy Project encourages guests to offset the carbon emissions created as they travel to the venue by planting trees in the managed woodland, and a fresh initiative to create an outdoor boardroom is under way.

“We’re absolutely delighted to have been shortlisted for these awards, which recognise our commitment to the environment,” says Managing Director Joe Evans. Visit www.crumplebury.co.uk

it drives towards a greener future

SIL is the Best – and it’s Official!

Introducing John Legge, longstanding trainer at the Herefordshire & Worcestershire Chamber of Commerce

for many years but over the pandemic, it became mainly virtual. We found the Webex platform of video conferencing worked well in our business and so continued with this for the Chamber training.

With almost all the training being Excel based for the Chamber, we have found the simple sharing of our worksheets with the trainees very effective virtually and it has meant that we’ve been able to really expand our reach, training more people from more businesses.

In our own business we have also engaged more with social media platforms like LinkedIn, Facebook and Twitter and regularly post blogs and YouTube videos onto our web site

The dual method of training has also caused us to re-evaluate methods of learning experiences, like questioning, regular reviews of topics, feedback, breakout room where you work in pairs, numbers in the class.

John Legge, trainer delivering IT training on behalf of the Chamber, details how technology in virtual training has changed for him over the past two years.

John Legge (JPL) has delivered the Chamber Excel and other Microsoft training

Faced with a challenge like no other at the beginning of the pandemic, we were surprised to learn that with the simple purchase of a good quality webcam, speakers, microphone and two screens, it worked well! It is possible to be trained with just a single screen but just means more alternating between windows.

For larger groups virtually, we tend to ask trainees to use the ‘reactions’ more – for example, thumbs up, hands raised for questions whereas in the class room on site it’s the usual interactive questions and answers all day long.

Feedback has been good on all counts and long may both mediums continue!

Technology in the workplace is here to stay

As Covid related restrictions recede, the pandemic has undoubtably changed the way in which businesses operates and engage with customers and stakeholders.

Hybrid and flexible working environments are increasingly becoming the work pattern of choice. Technology has transformed the workplace and the world we live in, as well as the way in which we learn, collaborate with our teams, and engage with our audience/ customers. There are many reasons why companies are choosing to incorporate tech into their leaning and development strategies; though there are cost implications involved in this type of investment, at a time where many businesses face financially barriers due to the crisis with the cost of learning. Ultimately, investment boosts productivity in companies

of all sizes. It can also reduce costs and improve profitability and allows for growth.

There is a shift in attitudes towards learning in a virtual environment. Technology is rapidly heading towards gaming, Learning Management Systems, and virtual reality learning experiences, that create diverse and inclusive learning opportunities for all, by promoting personalised learning. Employees can take advantage of bite-sized learning courses at a time and place that fits in with the individuals’ working schedule, letting the employee manage their own time spent completing mandatory and non-mandatory training, which is not restricted by location or office hours.

We need to be mindful of the next generation entering our workplace too and their preferred learning styles. Adopting a flexible learning programme where technology supports individuals style of learning will ultimately lead to better engagement and increased productivity in the workplace.

Social media platforms have introduced self-directed learning providing free online micro modules on work related topics that spark curiosity and allow the participant to engage in learning in a fun and interactive way.

Use of technology allows for interaction on a social level too, amongst peers and

co-workers. Millions across the world are interacting on their mobile devices to learn or participate in rising trends in whatever piques their interest.

And then there’s rise of Artificial Intelligence (AI). According to the UK Government, Artificial Intelligence is “the analysis of data to model some aspect of the world. Inferences from these models are then used to predict and anticipate possible future events.” It’s daunting to think that the Metaverse and the world of AI (Artificial Intelligence) will be thrust upon us in the not to distant future. Love it or hate it an increase in the use of technology in the workplace is here to stay!

What new technology does is create new opportunities to do a job that customers want done.

Tim O’Reilly

Training & Development

January Courses Dates

Stress Management and Resilience

Tuesday 10 January, 9.00am-12.30pm

£90+VAT Members / £110+VAT Non-members

Location: Online

Managing People in the Team

Tuesday 10 January, 9.00am-4.00pm

£160+VAT Members / £2000+VAT Non-members

Location: Online

Advanced Microsoft Excel

Wednesday 11 January, 9.00am-4.00pm

£160+VAT Members / £200+VAT Non-members

Location: Worcester Fire Marshal Training Wednesday 11 January, 9.00am-4.00pm

£90+VAT Members / £110+VAT Non-members

Location: Worcester

An Introduction to Digital Marketing and PR

Tuesday 17 January, 9.00am-11.00am

FREE for Members / £100+VAT Non-members

Location: Online

How to use Microsoft Teams Effectively

Tuesday 17 January, 9.00am-12.30pm

£90+VAT Members / £110+VAT Non-members

Location: Worcester

7 Steps to Closing the Deal

Wednesday 18 January, 9.00am-4.00pm

£160+VAT Members / £200+VAT Non-members

Location: Worcester

Introduction to Project Management

Thursday 19 January, 9.00am-4.00pm

£160+VAT Members / £200+VAT Non-members

Location: Online

Introduction to Microsoft Excel

Tuesday 24 January, 9.00am-4.00pm

£160+VAT Members / £200+VAT Non-members

Location: Online Canva - Simple and effective designs for digital marketing

Tuesday 24 January, 9.00am-12.30pm

£90+VAT Members / £110+VAT Non-members

Location: Online Mental Health First Aid (1 day)

Wednesday 25 January, 9.00am-4.00pm

£200+VAT Members / £250+VAT Non-members

Location: Worcester

Effective presentation Skills

Monday 30 January, 9.00am-4.00pm

£160+VAT Members / £200+VAT Non-members

Location: Worcester

February Courses Dates

Role of the Team Leader

Wednesday 1 February, 9.00am-4.00pm

£160+VAT Members / £200+VAT Non-members Location: Worcester IOSH Working Safely® Thursday 2 December 9.00am-4.00pm

£160+VAT Members / £200+VAT Non-members Location: Worcester

An Introduction to Finance for the Non-financial Manager Tuesday 7 February, 9.00am-4.00pm

£160+VAT Members / £200+VAT Non-members Location: Worcester

Successful Telesales Wednesday 8 February, 9.00am-4.00pm

£160+VAT Members / £200+VAT Non-members Location: Worcester

Excel Masterclass Thursday 9 December 9.00am-15.45pm

£160+VAT Members / £200+VAT Non-members Location: Worcester

An Introduction to Digital Marketing

Tuesday 14 February, 9.00am-11.00am

FREE for Members / £110+VAT Non-members Location: Online

Intermediate Microsoft Excel Tuesday 14 February, 9.00am-16.00pm

£160+VAT Members / £200+VAT Non-members Location: Online

Emergency First Aid at Work (one day)

Wednesday 15 February, 9.00am-4.30pm

£90+VAT Members / £110+VAT Non-members Location: Worcester

Professional Telephone Techniques Wednesday 15 February, 9.00am-4.00pm

£160+VAT Members / £200+VAT Non-members Location: Hereford

Digital Reporting & Google Analytics

Tuesday 21 February, 9.00am-12.30pm

£90+VAT Members / £110+VAT Non-members Location: Worcester

Train the Trainer

Tuesday 28 February, 9.00am-4.00pm

£160+VAT Members / £200+VAT Non-members Location: Worcester

Whilst continuously expanding the training offering, the Training department are always looking for new ideas for courses. It’s great to understand what topics will be most beneficial to local businesses.

For any suggestions, please email training@hwchamber.co.uk. More information about each training course and upcoming dates can be found on the Chamber website - hwchamber.co.uk/events-and-training-calendar

We would like to hear from you!

Herefordshire & Worcestershire Chamber of Commerce

Stay cyber-secure with EBC Group expertise

Cybercrime is a very real and growing threat, with an estimated 90 billion cyber-attacks launched every day around the world.

The average UK company can expect at least two significant network hits each month, and a ‘successful’ breach won’t just hurt your bank balance. It can seriously damage your brand and reputation.

As Mike points out, businesses tend to fall into two camps over cyber-attacks: those that have taken positive steps to protect themselves (including insurance cover), and those who think - or hope - it won’t happen to them.

The truth is that every business is vulnerable to phishing, hacking into emails and IT systems, and ransomware. Mike explains, “Phishing is still one of the most common threats. For example, an ‘actor’ (cybercriminal) can infiltrate an email address and sit monitoring company data for days, weeks or even months.

“Ransom attacks happen when they have harvested enough information, or think the company is getting complacent. If the ransomware is successful, that business can be rendered totally inoperable for weeks.”

From a regional perspective, Mike says that three businesses in Worcestershire alone fell victim to ransom in just one week recently. “They all thought they were protected, they all had cyber insurance. But as with all insurance, it is a very good idea to check the small print. Some cover is excluded if your IT infrastructure isn’t up to certain standards, and these exclusions are escalating almost monthly as attacks spiral.”

The team at EBC works very closely with customers to help mitigate risk. In line with other trusted managed service partners, EBC can advise on the most up-to-date back-up measures, firewalls and antivirus software protection.

Company IT

can also

global web

centres

companies. “We liaise with these centres to make sure that viruses are locked, isolated and removed as soon as they are detected,” Mike explains. While money is the main motivation for cybercrime, some ‘actors’ are in it “just for the bragging rights”, Mike says. “They simply want to show they can get through to the end users and cause disruption. That’s why it’s so important for all businesses - no matter how big or small they are - to be alert to all threats, no matter where they originate.”

Adequate insurance cover against cyber-attack is hugely beneficial. At a time when most businesses are seeking to cut costs, Mike believes it is important to weigh up the benefits of the right insurance protection. “Obviously the level of risk appetite depends on the individual business,” he says.

departments

benefit from the support of security operations

which constantly scan the

looking for threats to local

Cyber-attacks on local businesses have increased 10 fold over the last five years. Mike Cook, COO of EBC Group, outlines some important steps you can take to mitigate the risks.

Policy costs are increasing month on month because of the huge amount of cybercrime, but decent IT security cover can be viewed as a positive offset factor to cost.

“Policy costs are increasing month on month because of the huge amount of cybercrime, but decent IT security cover can be viewed as a positive offset factor to cost. Your premiums may come down if your operations have the right level of security and support so it will eventually even out.”

Most insurance companies now mandate Cyber Essentials or Cyber Essentials Plus for businesses. This government-led scheme uses five key technical controls (Boundary Firewalls, Secure Configuration, Access Control, Malware Protection and Patch Management) to reduce 80% of common cyber threats.

Once achieved, the accreditation can then be underwritten by a managed service partner like EBC and shows an insurance firm that its client is compliant in cybersecurity best practice.

EBC is working closely with insurance bodies to identify the minimum standard required to achieve certification and adequate cover.

Compliance is particularly important in the legal and financial sectors, where ‘actors’ are constantly trying to infiltrate processes and information at particularly delicate stages, whether it’s a property transaction, a merger or acquisition, or other lucrative forms of trade.

Again, EBC is collaborating with clients in both sectors to make sure they can take effective steps to protect themselves and their clients against costly breaches and support the reduction in their PI insurance.

Staff training and awareness is another very important element in the fight against cybercrime, with new hacks and scams coming to light every day.

Mike explains, “Artificial intelligence is increasingly being used as a tool to get into networks, with self-learning compounding the challenge (hence the 90 Billion attacks) . Very diligent research and development is needed to spot these trends early on and keep one step ahead of the game.

“You can have the best network and the most secure devices etc., but none of that legislates for the people actions in your business, and how they might react to, say, a phishing email on any given day. Attacks commonly happen when people let their guard down for just a minute.”

To counter the issue, EBC organises training sessions, phishing campaigns and video presentations to help raise awareness in local businesses.

Looking ahead to 2023, EBC anticipates a huge year of growth, with ambitious plans focused on its Managed IT solutions, Security, a brand-new Unified Communication solution and Mobile connectivity. Mike explains, “In just under three years, BT is moving all its exchanges and networks over to a cloud-based IP solution, and as with the security aspect, there is no room for complacency. It’s vital that businesses are aware that this is 100 per cent happening, and act quickly to avoid the rush. EBC is in a very strong position to help them do just that with our Unified Communications platform.”

Find out more about EBC Group’s services and solutions at ebcgroup.co.uk

Mike Cook, COO of EBC Group

Karndean’s 50 golden years in luxury flooring

Flooring installer Michael Walker started his small family business at home in 1973.

While already successful in the sector, he wanted to make his own mark and create a brand which was not only practical but stylish, high quality and unique.

Today, through sheer hard work, vision, and dedication, Karndean - while still proudly family owned - is a household name, boasting worldwide sales, 300 employees, and state-of-the-art warehouse and delivery services.

But two things have never changed: the company remains fiercely loyal to its roots (Mike’s dog Smokey features on the company’s logo to this very day) and equally committed to its customers.

So, what lies at the heart of Karndean’s achievements? Paul explains: “Aside from making it to 50 years in business, I would say becoming the market leader creating an aspirational brand.

“It is particularly pleasing to read housing particulars that reference Karndean as a key selling feature of a house. It takes a long time to build the brand reputation for quality, value and service we have at Karndean. Staying at the top of our game is our mission which we achieve through authentic product design and development; new technology to assist the selection process, demonstrating our expertise in specific market sectors and ensuring we operate sustainably for the benefit of people and planet.”

While acknowledging the difficult economic climate, Paul believes strongly that with challenge comes opportunity.

Karndean Designflooring celebrates its 50th anniversary this year. Managing Director Paul Barratt explains how the Evesham-based company rose from humble beginnings to become a global leader in the luxury vinyl flooring market. For more information karndean.com Karndean Designflooring UK on LinkedIn @karndeancommercialuk on Instagram

He says: “At Karndean, it is important to continually innovate in both product and technology. We have been developing both and now is no different. We have some exciting new collection refreshes planned for 2023 and digital projects that will assist the purchase journey for consumers in partnership with our retail partners – making it even easier to find a simply beautiful floor that you’ll love for a lifetime. In addition, we have invested in improved ordering systems and delivery service which will allow internal teams to be more proactive and provide an industry leading logistics service to our customers.

“Our product teams travel the world seeking out trends in design that will feature in future collections. Combined with frequent data analysis, this provides our teams with the information needed to make the right choices.

We also absorb a large amount of insight from leading experts to provide plausible scenarios that enable us to make decisions with more confidence. This is essential in the frequently changing environment we have experienced over recent years.

Paul has no hesitation in pinpointing what sets Karndean apart from its competitors. “That’s simple – authentic design! Our products are designed from natural materials and aim to re-create that in the most environmentally sustainable way.

“Inspired by natural materials from around the world, Karndean flooring presents authentic textures and patterns that create an intriguing floor which stands out for all the right reasons. Handcrafted embossed surfaces realistically replicate the natural textures of wood and stone for a look that’s hard to distinguish from the real thing. With a wide range of designs available, from the dramatic appearance of rustic reclaimed timbers with distinctive saw markings to the subtle surface textures of poured concrete, it’s possible to create a visual link to any local environment.

“Outside of product, the Karndean team and culture is special. Everyone contributes to make Karndean the leading brand that it is.”

What is Paul’s single best piece of advice to other businesses? “Don’t stand still. Absorb as much information from other industries as possible to help you see your own business from a different perspective. If you are constantly trying to improve and stand out, then you will create a long-term sustainable business like Karndean.”

Paul Barratt, Managing Director, Karndean Designflooring

ABE Ledbury: mapping out a new road for the future

It’s been 50 years since the firm’s founder Andy Boyle started the wheels turning at ABE Ledbury.

“You could say Andy was the accidental haulier,” says current MD Clive Brooks. “He was working in agriculture when he was given an old truck to pay off a debt. He then borrowed money from his mother to buy a second truck.”

The rest as they say is history. ABE Ledbury currently has 50 vehicles, 60 trailers and 70 employees on the books. Most customers are based within a 50-mile radius, and the company offers nationwide distribution service for all types of consignment from a single pallet to a full load. Bulk liquid tankers and storage is also part of the offering.

It’s no surprise that the last couple of years have been exceptionally tough. ABE Ledbury has had to juggle a huge number of challenges, from dealing with long lead times and cost increases for new vehicles and trailers, rising fuel costs and shortages, driver shortages amplified by issues at DVLA and with training, Covid restrictions… and now the cost-of-living crisis.

But, as with previous economic downturns, ABE Ledbury’s strong values have always seen it through. The business has evolved and grown over the decades, adapting to new technologies, setting up its own warehouse, storage and workshop facilities, and being early adopters to the new concept of pallet networks, joining Palletline in 1995.

The company heads into the new year in a strong position, having celebrated its golden anniversary in 2022, and winning

ABE Ledbury have also set up strong links with the local foodbank, helping with volunteering, transport and fundraising for those parts of the community that are really struggling.

Looking ahead, he adds that the current emphasis is on consolidation, careful growth and most importantly of all, looking after the team and reconnecting with customers now that the pressures of Covid have lifted.

“Brexit, the pandemic and the Ukraine War created a genuine perfect storm,” he explains. “We were handling unprecedented volumes in lockdown while struggling to fill vacancies. The fuel crisis and driver shortages were particularly difficult, but there are signs it’s levelling out again.

“I think the word finally got out that you can earn a decent living driving a nice truck and going to interesting places, and while we experienced further issues with DVLA and training delays, recruitment is on an even keel again.”

Clive is also hopeful that fuel costs will keep falling too “so that the benefits can be passed straight on to our customers.”

“In some respects, it seems like a very different recession as we have virtually full employment, which is very different from 2008,” he adds.

“But as a company, we feel quite lucky. We own all our vehicles and bought our current site a year ago, so we’re very optimistic about our ability to ride out this latest storm.”

Over the past 18 months, ABE Ledbury has introduced new technology to further boost efficiency and encourage sustainable working. Customers have access to a new online portal to monitor bookings, the drivers have smartphones to ease communications and deal with daily vehicle checks and defect reporting, and GPS keeps track of real-time collections and deliveries. The company also has remote access to dashcam footage to allow for a quick response to any issues on the road or at premises.

Looking to the future, Clive would like to add EVs to the fleet, but the problem, as ever, is lack of infrastructure: “We are waiting for the technology to catch up, and I can definitely see a lot of change in the next few years.

“But in general, we aren’t trying to be over-ambitious,” Clive says. “Our primary aim is to make sure everyone is okay. The focus is on training and mental health and encouraging teamwork and engagement.

“It’s all about getting back to basics and that philosophy will carry through into this year too. We are very proud to help Herefordshire and Worcestershire business get their goods to market.”

Full details about services are available at abe-ledbury.co.uk.

For road haulage specialists ABE Ledbury, the past year has meant getting back to basics, with the wellbeing of colleagues and the customer experience at the top of the agenda.

Small Business of the Year at the Chamber’s annual awards. They were also runners-up in Excellence in Customer Service. These achievements, says Clive, are a welcome validation of the team’s hard work and dedication in exceptional times.

From l-r: Clive Brooks, MD, and Apprentices, new HGV drivers and promoted supervisors at ABE Ledbury

Breaking through the glass ceiling – from policy to practice

With study after study showing that businesses with greater numbers of women in senior roles consistently outperform their less diverse competitors, supporting women to break through the invisible barriers to progression, often known as the glass ceiling, is something which many businesses are keen to do. That said, putting policies in place is one thing – what’s really needed, to promote gender equality in the work place is practice, says Rebecca Kirk, employment lawyer in HCR’s Hereford office. Here are her top five tips for employers who want to support the advancement in women in the workplace and see their businesses succeed as a result.

Transparency and formalisation

In the absence of clear systems, decisions about key matters such as pay, promotions and more are likely to be made by processes which disadvantage women. These include via personal and professional networks or in ways which are impacted by bias – with those already at the top-table championing those who, whether consciously or unconsciously, are like themselves.

When we combine that with the “salary ask gap” – the idea that men are more likely to ask for higher pay than women on entry and on promotion, and the fact that evidence suggests that women are less likely to apply for a job or promotion unless they can prove they meet 100% of the selection criteria – it is easy to see why formal and transparent policies will help women progress.

For example, clearly defined job descriptions and selection criteria, detailed career pathways which show the criteria considered when looking at eligibility for promotion and transparent pay scales, all help.

Working norms

To truly benefit from gender diversity, businesses should think carefully about their working norms. Flexible and part-time work are important factors which help women to maintain their position in the workplace. However, alternative working time policies without cultural change risk worsening gender inequality due to the negative effect that alternative working patterns have on career progression where part-time and flexible working are too often seen as a lack of commitment.

That culture change could include having senior leaders who talk openly about balancing work and family life, or who work part-time or in alternative ways themselves, scheduling meetings at different times of day, adjusting workloads to truly accommodate part-time or flexible work and upskilling line managers to understand, support and champion all types of working patterns.

A PASSION FOR PEOPLE

Flexibility

Flexibility is valued by many - particularly in terms of where people work, which is now often rated as highly as salary. However, flexibility needs to encompass more than just where work is done but also when and how that work can be done.

Empowering employees to work in ways that suit them and in a way that allows them to balance (a buzz word right now, I know!) many other commitments the modern world places upon people while allowing employers to gain a competitive advantage when it comes to attracting and retaining talent.

Role modelling

This one is simple - you can’t be what you can’t see. Having women in senior leadership roles, who mentor more junior women, even informally, can make a huge difference in helping the next generation smash through the glass ceiling. Equally, having male allies (sorry, another buzzword) in all roles but, particularly senior roles, who champion gender diversity within their own organisations and more widely can help overcome issues like social cloning and unconscious bias.

Improving networks

We are all familiar with the phrase “it’s not what you know but who you know.” Unfortunately, access to “who” might be via a male dominated network – particularly in certain industries.

Women can be excluded (often inadvertently) as a result of the nature or location of networking opportunities. For example, if they are centred around sporting activities or held in the evening or on set days of the week which might clash with caring responsibilities or undermine alternative working patterns and non-working days.

Limited access to networks is particularly problematic for knowledge workers – generally those in professional services - on the basis that employers looking to progress employees within those roles often look to promote “someone they can trust”, with such trust regularly being established away from the office, at events and social occasions or as a result of having connections in common.

To improve access to networks, businesses should think creatively about their networking events and social calendars and diversify their events. Holding a range of events, at different times of day, in different locations and centred around a variety of interests are simple changes which organisations can make to open up networks in order to make them accessible to all talent.

Key dates for the Chamber Business Awards 2023, sponsored by Herefordshire Council

Entries for the annual Chamber Business Awards will open at 9:00am on 9 January 2023 and close at 4.00pm on 20 March 2023. The black-tie ceremony with over 700 attendees will take place on Thursday 15 June 2023 at the Worcester Arena. It’s free

Categories to enter:

Best use of Technology

Sponsored by EBC Group

to enter for Members and Non-members and the opportunities that come alongside entering an award are invaluable, including a great boost to staff morale, a powerful tool to raise your profile and a way to stand out against your competitors.

Entries Open – Monday 9 January 2023

Entries Close – Monday 20 March 2023

Awards Evening – Thursday 15 June 2023

Health and Wellbeing in the Workplace

Sponsored by ISO Quality Services

Charity Business of the Year - New for 2023 Sponsored by Sanctuary Group

Commitment to the Community Sponsored by Malvern Panalytical

Employer of the Year Sponsored by Cargill Protein

Excellence in Customer Service Sponsored by 3WH

Excellence in Innovation Sponsored by Malvern Hills Science Park

Excellence in Professional Services Sponsored by Worcestershire County Council

Excellence in Sustainability Sponsored by Neoperl

High Growth Business of the Year Sponsored by Thursfields

International Trade Business of the Year - New for 2023 Sponsored by Amcor Flexibles UK Limited

Manufacturer of the Year Sponsored by ABE Ledbury

Micro Business of the Year Sponsored by Worcestershire Growth Hub

Most Promising New Business Sponsored by mfg Solicitors LLP

Small Business of the Year Sponsored by Ormerod Rutter

Business of the Year (Winner of Winners) Sponsored by Herefordshire Council

For more information about the Awards please visit: hwchamber.co.uk/events/business-awards and if you are interested in getting involved with sponsorship for this event, please email events@hwchamber.co.uk

Stand sales are open for the Chamber Business Expo

The Chamber Business Expo, in partnership with Hewett Recruitment is set to take place on 9 March 2023 at the Three Counties Showground, Malvern. With over 120+ exhibitors from different business sectors, a dedicated Networking Zone, free speakers and seminars – don’t miss the chance to raise your profile with others in the Herefordshire and Worcestershire business community.

Health and Wellbeing Zone

Sponsored by Paycare

This zone will focus on the importance of supporting workplace health and wellbeing, with different stands offering activities, services and information.

The Networking Zone

Sponsored by Worcestershire Growth Hub

This zone provides exhibitors and visitors with a place to catch up with contacts and do business throughout the day. Free tea and coffee is provided by Culligan Water in this area all day.

Food and Drink Producers Zone

Sponsored by mfg Solicitors

This zone will feature local food and drink companies showcasing their products and providing free samples throughout the day for everyone to taste and enjoy.

Networking Breakfast - 8.00-9.00am Sponsorship available

Over 200 business professionals attend the networking breakfast to begin a busy day of networking before the Expo officially opens.

Exhibition stands start from £239.00+VAT, and more information on visiting can be found at hwchamber.co.uk/events/business-expo

Online resource launches to help businesses across Worcestershire to boost their digital knowhow

A new dedicated online resource has launched to help businesses build their digital understanding and to embed digital solutions into their growth strategy. Whether you are at the start line of your journey or have already embraced digital, this portal has information to help.

How digital is your business?

The Online Digital Tech Review is one of the key features of the resource.

To identify how far your business is on its digital journey, the interactive Online Digital Tech Review provides you with the opportunity to answer a set of questions to determine how digitally mature your business is. Once the assessment is completed, tailored advice and recommendations are given to help you identify the right solutions for your business.

The shift to digital has accelerated at pace; increasing the adoption of technology for businesses to stay ahead of the curve and build resilience. Technology can be a great enabler and a powerful driver of efficiency, but implementing digital solutions for your business can be a challenge, especially if you don’t know where to start or know which solution is right for you.

The resource developed by Worcestershire County Council, in conjunction with digital transformation specialists, Winning Moves, forms part of the successful Elevate Technology Programme.

Topics the resource can help businesses with include, Cloud, Cyber Security, Data, eCommerce, Operations, Marketing and much more. You can also easily filter between topics and sectors.

Help your business get more from digital technology by visiting our portal today at www.worcestershiregrowthhub.co.uk/ elevate-technology

Food from the Shire Event helps to reduce food waste in the county

The event was held to promote the importance and sharing of knowledge to prevent food waste in the county.

We heard from farmers, caterers, community growers and projects resulting in plenty of ideas for the Food Alliance to take forward to support business to avoid food waste and benefit the community too.

Craig Cornish, of Herefordshire Council said “It was great to have a full room and everyone’s thoughts shared. It is with great thanks to the Green Dragon Hotel for hosting, and for many Food Alliance members’ input to make it happen.”

Some key takeaways from the event included advice on using the nationwide app Too Good to Go to connect with individuals who can use small amounts of leftover packaged food. Food producers with larger amounts of leftover food are also advised to email Herefordcommunityfoodnetwork@gmail.com to link them with community larders, food banks and others connected in Herefordshire.

The Food Alliance will continue to work together on solutions for food waste.

Take a look at the website: herefordshirefoodcharter.org.uk.

The Living Room Hereford and The Food Alliance supported by funding from Hereford Community foundation welcomed farmers, community projects, caterers and others to their Food from the Shire event in November 2022.

Herefordshire & Worcestershire Chamber of Commerce

Health experts encourage 2023 wellbeing focus

A Health Cash Plan specialist is calling on businesses to retain their focus on employee wellbeing as we enter 2023.

Paycare Director Anthony Burns said: “Through 2022, we have seen the subject of wellbeing rise up the agenda at board level. More and more businesses are now seeing how important the wellbeing of their team is, and how it directly relates to the success of their company. We encourage more businesses to do the same, especially given the impact the cost of living crisis is having on the financial and emotional wellbeing of so many employees.

“It’s great to see so many businesses recognising the impact finances have on our health, and vice versa, and looking to incorporate financial health as an integral part of their Workplace Wellbeing strategy, as well as highlighting it as a key focus for individuals and their families.

2022 highlights

“For Paycare, the past year marked the opportunity for our team to get out and about more often – visiting our customers and attending events such as the Inspiring Leadership Education Conference, the Midlands Business Expo and the Shropshire

Leadership Conference – which we sponsored.

“We’ve continued our support of charities such as The Haven Wolverhampton and sports groups (from grass roots right up to elite teams), as well as sponsoring events like the Kris Boyd Charity Bike Ride.

“Our outgoing CEO Kevin Rogers announced his retirement, and also starred in an episode of Bargain Hunt! We welcomed Wolverhampton’s Mayor to Paycare House, and picked up awards including Best Health Cash Plan Provider in the West Midlands and a Midlands Community Award too.

“We were delighted to offer free webinars including a financial tips session led by Wolverhampton City Credit Union and a focus on the menopause with The Kaleidoscope

Plus Group, who we have partnered with due to their range of first-rate mental health courses.”

Key considerations for employers in 2023

Supporting a good work/life balance will be essential. More than six in ten of those who think they have a good balance are willing to go above and beyond for their company, whereas only a quarter of those with a poor balance would do the same. Four in ten workers are experiencing burnout, and many more are stressed at work – so stress-related support will be a must-have offering in 2023.

With many more team members now hybrid working or working solely from home, more than half say those arrangements would have an impact on whether they stay in their current job. With that in mind, it’s vital for employers to consider whether their Workplace Wellbeing strategy works for all team members – no matter where they’re based.

Visit www.paycare.org/workplace-wellbeing for more tips about implementing or developing your company’s wellbeing strategy.

Movers & Shakers

Christina Darling, Managing Director at Worcester based Prime Mix Marketing Ltd, has been nominated for ‘Business Mum of the Year’ in the Women’s Business Awards 2022.

The Women’s Business Awards acknowledges and celebrates women’s professional achievements, having founded Prime Mix Marketing Ltd in 2013 and more recently Bully Beacon Ltd in 2021. Christina’s skills as an entrepreneur, her commitment to her family and the community, has been recognised as an outstanding achievement.

One of the county’s most respected solicitors has been honoured with a lifetime achievement award by the Worcestershire Law Society.

Maynard Burton, senior partner at mfg Solicitors, was recognised by the Society for his successful 40-year legal career and the support he has given to businesses and individuals across Worcestershire.

Read about the latest movers & shakers for this issue.

Christina Darling said, “I’m so thrilled to have been nominated for a Women’s Business Award in the category of ‘Business Mum of the Year’. I originally formed Prime Mix to be flexible around my two young daughters nearly 10 years ago. Although juggling my time between the businesses and the needs of the family can be challenging at times, I firmly believe setting a positive role model for female entrepreneurs and working mothers is very important.“

The Women’s Business Awards features over 20 categories including Businesswoman of the Year, Employer of the Year, Start-up Business of the Year and Diversity & Inclusion Award.

Insurance Brokers Hazelton Mountford have bolstered their team with three new starters.

Stuart has been in the Insurance Industry for nearly 30 years. For the past 18 years Stuart has been an Account Executive specialising in Property Owners/ Real Estate Insurance for Landlords, Commercial & Residential Letting Agents or Block Managers. Stuart has experience of servicing national letting agent franchise networks and independent RICS Chartered Surveyor clients with their managed property portfolio insurance requirements.

Lexi and Andrew joined the firm in September and look forward to working with the established team based in the heart of Worcester city and with an office in Evesham.

Lexi says: “I am excited to begin my insurance career as a Junior Account Handler. In my role, I am learning all aspects of the insurance industry and starting my Cert CII training.”

Andrew agrees: “I joined as a Trainee Account

Mr Burton, 65, became a partner just two years after qualifying as a solicitor in 1983 having trained with the firm from 1981. He ran mfg’s former Bewdley office for 14 years and moved onto the management board in the 1990s. Since then, he has played an instrumental role in the firm’s regional expansion as a senior partner and commercial property specialist, including 17 years as chairman.

At the awards, 23-year-old paralegal Molly Batten, who works in the firm’s Agriculture and Rural Affairs Division, also won the Paralegal of the Year title.

Executive after spending 12 months at a local insurance broker that specialised in the health and beauty industry. I am currently working towards my Certificate to progress my career in insurance, and strive to provide a personal and professional service to my clients.”

More about careers at Hazelton Mountford can be found at www.hazeltonmountford.co.uk/ careers-at-hazelton-mountford.

Christina Darling Nominated For ‘Business Mum Of The Year’

Lifetime achievement award for Maynard Burton

Hazelton Mountford expand with three new starters

Christina Darling Maynard Burton

People to do Business With

360 Autoleasing Worcestershire 01684 584793 www.360autoleasing-worcestershire.co.uk Malvern Wells

Advantage Storage & Handling Ltd 01905 622830 www.advantage-uk.com Worcester

Alcocks Limited 01432 344322 alcocks-surveyors.co.uk Wormbridge

Apstorm Ltd 07776 793737 www.apstorm.co.uk Kidderminster

Black Mountain Clothing Ltd 01989 566364 www.bmes-workwear.co.uk Hereford

Blaise Commercial Finance Limited 07368 174661 Bristol

Cobb Amos 01568 605 300 www.cobbamos.com Leominster

Creative Alliance 0121 7530049 creativealliance.org.uk Birmingham

Denney King Consultants Ltd 01386 764728 www.denneyking.co.uk Leominster

EV Power Point Ltd 0330 1 333152 evpp.co.uk Redditch

Forrest Dispensing Opticians 01531 630006 forrestopticalstyling.co.uk Ledbury

Gleamclean Cleaning Services Ltd 01981 251352 www.gleamcleanltd.co.uk Hereford

Good Nature CBD 07507 339446 cbdgoodnature.com Leominster

Hereford Business Consultancy (HBC) Ltd 07761 683496 Hereford

Hestian Training Ltd 07999 230251 www.hestiantraining.co.uk Malvern

Hollywell Homes Limited 01905 948848 www.hollywellhomes.co.uk Worcester

Hygenitec 01905 755535 www.hygenitec.co.uk Worcester

IONOS Cloud 0203 020 5000 cloud.ionos.co.uk Gloucester

Kset Solutions 03330 067155 ksetsolutions.com Smethwick

Lion Share Consultancy Limited 07494 076805 www.lionsc.co.uk Redditch

Magentis Solutions Ltd 01527 433266 www.magentissolutions.co.uk Bromsgrove

Marches HR Ltd 07764 724327 www.marcheshr.co.uk Hereford

New Dawn Energy Ltd 07725 908361 newdawnenergy.co.uk Hereford

Nicole’s Bistro 07376 354666 www.facebook.com/NicolesBromsgrove/ about Bromsgrove

One Stop Business Finance Ltd 07551 887252 www.osbf.co.uk York

PDQ Today Ltd 07415 119901 www.pdqtoday.com Surrey

Real Integrity Community Ltd 07875 945517 realintegritycommunity.co.uk Upper Rissington

S.L.Legge Photography 07805 036975 www.samuellleggephotography.com Cheltenham

Sapphire IP 01684 311355 www.sapphireip.co.uk Worcester Shiiftit 07711 045022 www.shiiftit.co.uk Bromsgrove

Stratford Engineering Services 07789 801 984 www.stratfordengineeringservices.com North Littleton

The Business of Mindfulness Limited 07949 846867 www.mindfulness.uk.com Worcester

The Feeding Trust CIC 0121 2893204 www.feedingtrust.org Birmingham

Total IA Ltd 01452 668057 www.tia-group.co.uk Cheltenham

Upsticks Glamping 07841 447339 Worcester Worcestershire Health & Safety Group 01527 522885 www.worcestershiresafetygroup.com Redditch

Work XP Training Ltd 07784 921756 www.workxptraining.co.uk Malvern

Worcester-based GL launches new E-home to showcase innovative electric home solutions

One of the UK’s leading and award-winning suppliers of all-electric, sustainable solutions has launched its own innovative E-home showcasing a range of products to help house builders (and homeowners) achieve net zero carbon targets.

Worcester-based GL has been successfully supplying lighting, safety alarms and electrical accessories to new house builders for over 20 years. With the cost-of-living on the rise and building regulations changing to reflect growing energy needs, E-home offers solutions to meet Part L, SAP & EPC targets and the Future Homes Standard.

The solutions which include solar panels, electric vehicle (EV) charging points, energy storage systems and infrared heating technology were on display during a launch event at the company’s showroom in Great Western Business

Park, McKenzie Way on Tuesday, 15th November.

Having won the Queen’s Award for Enterprise twice, GL designs and manufactures products to comply with relevant building regulations, covering all spectrums from energy efficiency to fire and acoustics. It also won The Princess Royal Training Award in 2016.

GL has a proven track record of supply, reliability and an established route to market.

For more information about GL, please visit https://gl-e.uk/. Alternatively, you can visit the showroom in Great Western Business Park, Worcester.

New podcast called Family Law Uncovered launched by Thursfields Solicitors

Leading Midlands law firm, Thursfields Solicitors, has launched a new podcast series focusing on family law, hosted by its own legal experts.

Family Law Uncovered will be discussing everything from separation to divorce, including subjects such as mediation, family finance and how to do what’s best for any children involved.

Podcast hosts will include Shane Miller, Laura Williams, Hannah Nicholls and Jill Roberts, who are all legal experts in the Family Law department at Thursfields.

As well as talking to each other about family law, the podcast hosts will also regularly invite external guests.

Ms Miller, who heads the Family Law department at Thursfields, said: “We are thrilled and excited to be launching Family Law Uncovered.

“The podcast series will give us a real opportunity to reach out to a wider audience to share our experience in family law and hopefully to help more people who need our legal expertise.”

Thursfields is planning to record and broadcast Family Law Uncovered on a monthly basis and will host the series on its own website at thursfields.co.uk/family-law-uncovered.

Each episode of Family Law Uncovered will also appear across all mainstream audio streaming channels such as Spotify, Apple and others.

Interactive Customs Health Check Tool

Measure your level of customs compliance, save money, and improve efficiency, in your imports and exports.

This is ChamberCustoms’ free interactive tool that will give you greater insight into your customs clearance compliance level for imports and exports. It aims to identify areas where you could save money or improve efficiencies and HMRC compliance for your trading business.

5-Minute Q&A

Take five minutes to answer simple questions about your current customs operations.

Your Free Bespoke Report

You will receive a free and confidential report to your inbox with traffic lights highlighting areas where you could increase HMRC compliance, reduce costs and improve efficiency.

BCC Tools to help you keep your goods moving Trade Policy

Bespoke Advice

If you receive suggestions for improvement, a free follow-up consultation will be offered to you to establish how to action any recommendations.

For more information on the Interactive Customs Health Check delivered by ChamberCustoms, please contact the International Trade team on 01905 673600 or email chambercustoms@hwchamber.co.uk.

Trade policy has been front-page news in recent weeks – with either new research on UK trade with Japan, the effects upon EU exporting business of the Trade and Co-operation Agreement nearly two years on from its introduction, or trade negotiations with India all featuring.

Economic data and research from Member firms across the British Chambers Network is clear – international trade boosts productivity, resilience, investment in innovation, as well as profits and wages for businesses. Furthermore, economies with a high trade density experience these advantages more strongly.

The BCC has called for a Trade Growth Office within DIT, a preference utilisation campaign focused upon SMEs, and accelerator schemes to ensure the

maximum growth potential is extracted for SMEs from these agreements.

We can’t expect trade stories to always lead the news, but it is at the top of the Chambers Network agenda as we work for a speedy and broad-based recovery from the downturn businesses have begun to face this year and seek to overcome as quickly as possible.

Read the full article on Business Direction Online or visit the ChamberCustoms website for more details.

International Trade Courses

Basic Export Documentation (F2F)

12 January 2023, 10:00-15:00

Advanced Export Documentation (V)

24 January 2023, 10:00-12:00

Quick Guide to Origin Rules (V)

26 January 2023, 10:00-12:00

What’s New? Update on Customs & International Trade (V)

30 January 2023, 10:00-12:00

Basic Import Documentation (V)

1 February 2023, 10:00-12:00

Import Customs Declarations (V)

3 February 2023, 10:00-12:00

ATA Carnet Procedures (V)

8 February 2023, 10:00-12:00

Quick Guide to Tariff Classification (F2F)

15 February 2023, 10:00-15:00

Introduction to Customs Procedures (V)

16 February 2023, 10:00-12:00

Smart meters are a smart decision for your business this winter

Firms of all sizes are currently confronted by a host of challenges, from soaring energy bills, labour shortages, spiralling inflation, and climbing interest rates.

As a business owner, you need to ensure that your doors stay open and that your business can thrive no matter what the season brings.

Did you know that a smart meter could help your business this winter and beyond? Smart meters are the next generation of gas and electricity meters currently being rolled out in homes and small businesses across Great Britain by energy suppliers.

If you are looking for practical advice to help tackle these challenges, a smart meter could be a positive step for your business.

Make informed choices about your firm’s energy usage

A smart meter could give you valuable insights into how your business uses energy, day and night, helping you to identify ways to reduce your energy use.

Close the door on estimated bills

Installing a smart meter is a positive step in taking control of business outgoings. Once installed, smart

meters digitally measure how much energy you’re using and send your meter reading directly to your energy supplier at agreed intervals, putting an end to estimated bills.

Don’t let energy costs keep you awake at night

Installing a smart meter can help you closely monitor where you spend your money, helping with planning and projection of costs in the short, medium, and long term. They allow you to spend less time worrying about cash flow and more time running your business.

Find out if you are eligible for a smart meter

Whether you rent or own your business premises, you could still be eligible. If you don’t have your own gas and/or electricity meter, ask your landlord if they plan to get one for your building.

Half of eligible businesses across Great Britain already have a smart or advanced meter installed.

Firms with 10 employees or less could be eligible for a smart meter. Click here to find out whether you are eligible. You can also contact your energy supplier or broker.

New Members

Headquartered at Redditch, Hayward Wright offer all the normal accountancy and tax services and have developed a strong professional team who look after a range of clients in several specialist sectors.

Hayward Wright’s partnership with Xero allow them to develop internal financial processes for their clients which mean owners and directors can always be on top of their numbers and can rest easy in the knowledge that their own dedicated manager is only a phone call or email away.

Once the business finances have been optimised, through a network of professional relationships Hayward Wright are able to ensure that their hardworking clients can enjoy and build their personal wealth.

“I’m really proud of both our internal team and external relationships and I firmly believe this uniquely positions us to offer all round professional advice to SMEs across the midlands,” said Alistair Hayward-Wright MD.

If you or anyone you know feels they could use some additional support, please do reach out to the team and help them achieve their goal of helping their clients to be the best they can be.

www.haywardwright.co.uk

Amcor

Amcor is a global leader in developing and producing high-quality, responsible packaging for a variety of food, beverage, pharmaceutical, medical-device, home- and personal-care and other products. Amcor works with leading companies around the world to protect their products and the people who rely on them, differentiate brands, and improve supply chains, through a broad range of flexible packaging, containers, cartons, closures, and services.

In 2018, Amcor announced being the first global packaging company pledging to develop all its packaging to be recyclable or reusable by 2025, directly addressing a major environmental issue with capability, scale, and reach.

Packaging is vital to assuring the safety and effectiveness of an extensive range of food, beverage, medical, pharmaceutical, household and personal-care products. It also significantly limits the enormous environmental implications from food and other product waste.

Chess Plastics Ltd is a ISO9001 and IATF 16949 accredited plastic injection moulding manufacturer based in Droitwich supplying to a wide range of markets including automotive, construction & leisure.

Sustainability is important to us and the plastic components that we manufacture are for long term use, such as car parts and underground construction pipe chambers. We strive to use recycled materials where possible in selected products. We are committed to reducing our carbon footprint each year through our Climate Change Agreement and initiatives such as Worcestershire County Councils BEEP and LOCOP initiatives.

Established in 1968, the company operates 24 hours a day from its 52,000 square feet manufacturing facility and warehouse in Droitwich and employs approximately 80 staff.

Our 21 injection moulding machines range in size from 500Tonne to 1300Tonne manufacturing components and assemblies from 100g up to 13 KG in weight and are principally Negri Bossi & Borche – further details can be found at www.chessplastics.co.uk.

The management team are very excited to become Strategic Members and look forward to meeting up with fellow members.

The company is committed to significantly increasing its use of recycled materials, driving consistently more recycling of packaging around the world.

“Our aspiration is to be the leading global packaging company,” said Ron Delia, Amcor’s Chief Executive Officer. “That means winning on behalf of the environment, customers, consumers, shareholders and our people at the same time, in ways that differentiate Amcor and generate growth.”

www.amcor.com

Hayward Wright specialises in helping SME owners achieve their work and personal goals through good quality real time information, incredible support, and friendly advice.

Hayward Wright

Chess Plastics Ltd

Ballards LLP chooses Worcester Food Bank as its chosen charity

Worcestershire-based accountancy firm, Ballards LLP, has chosen the Worcester Food Bank as its nominated charity of the year. The food bank provides nutritionally balanced emergency food and support to local people who are referred to them in crisis.

The Ballards support includes a year-long schedule of fundraising activities, volunteering initiatives and events.

Recently, Ballards employees have attended the Food Bank to help sort and pack food and they will continue to volunteer throughout the year.

Partner at Ballards LLP, Ben Allman said, “The Ballards team are very much community-focused, so it was not a surprise to me that Worcester Food Bank was voted by the staff as our chosen charity this year. We all recognise the tremendous pressure local communities are feeling right now, with many having to take the courageous decision to ask for help. “

Worcester Food Bank Operations Coordinator, Ruth Allsopp commented, “We are so grateful to be selected as the Charity of the Year by Ballards LLP

employees this year. Currently, we are feeding an average of 1000 people a month here at Worcester Foodbank and we only see this increasing as winter sets in and the effects of the cost-of-living crisis take hold. We simply couldn’t meet the demand if it wasn’t for the support of the local community and businesses like Ballards.”

Acountancy firm appoints new partner

Worcestershire accountancy firm, Ballards LLP have recently appointed Sean Devlin as a Partner within their IT and Digital Transformation department. Formerly a Director with the firm, following his joining from global professional services business RSM in 2021, Sean will continue to support clients in creating value through the use of digital technology.

Mr Devlin, who is also a PRINCE2 qualified project manager said, “Ultimately, our service looks to ensure that businesses are making the most of the opportunities that the digital space offers to them. This may be through automation, streamlining processes, improving systems or the introduction of new software.”

Ballards LLP’s IT and Digital Transformation department is the latest in the firm’s extended line of services which also include recruitment via its subsidiary company, Four Squared Recruitment.

Chief Executive James Syree said, “Although accountancy and taxation is the core of our firm and underpins all of our relationships, our plan is to be able to support clients in other areas of their business. Specifically with digital transformation, we found that clients often found themselves without advice on how to maximise value in this area and our service can plug that gap. The breadth of opportunity that the digital space can afford to businesses is startling and can improve areas ranging from customer experience to profitability and even staff retention.

Ballards LLP has made more than 20 other hires across the business over the past year taking its headcount to over 100 professionals. HR Director, Sarah Stevens said, “It is great to be a key employer in the area for professional services. Sean’s recent

promotion to Partner shows the progressive nature of the firm having non accountancy individuals amongst the leadership team. I am sure he will continue to be successful in what is a growing part of our practice.”

From left to right: Matthew Clarke, marketing manager at Ballards LLP, Ruth Allsopp, operations coordinator at Worcester Food Bank, Heather Green, duty manager at Worcester Food Bank and Ben Allman, Partner at Ballards LLP

Ballards LLP Partner, Sean Devlin

As a corporate partner with the lifesaving service, your business could benefit from a range of activities and opportunities, which will help increase engagement with your company’s brand and fulfil your corporate social responsibility goals. Ultimately, a mutually beneficial relationship with Midlands Air Ambulance Charity will help save lives.

Each year, the charity needs to raise £11million to make its 4,500 annual missions possible across Gloucestershire, Herefordshire, Shropshire, Staffordshire, the West Midlands, and Worcestershire.

By committing to a mutually beneficial partnership, you can help save the lives of some of the most critically ill and injured patients across the Midlands.

There are plenty of ways your business can help make lifesaving missions possible:

• Choosing Midlands Air Ambulance Charity as your Charity of the Year • Sponsorship of events

• Corporate volunteering • Fundraising

• Gifts in Kind donations • Payroll Giving

• Donating raffle and auction prizes

Pam Hodgetts, corporate partnerships manager for Midlands Air Ambulance Charity says: “Building strong relationships with local businesses is important in helping to keep our helicopters’ rotors turning.

“A corporate partnership with our charity is one that mutually benefits both parties and fulfils corporate social responsibility objectives.”

Please contact Pam Hodgetts via email pam.hodgetts@midlandsairambulance.com and visit midlandsairambulance.com/corporate to find out more.

But the reality is that many older people across the two counties find themselves unable to afford or benefit from the services they require and often become desperately lonely and isolated

Last year, Age UK Herefordshire and Worcestershire supported 11,000 people over the age of 50 with dementia services, admin, benefit and energy advice, companionship, digital inclusion, help around the home, wellbeing activities, and more.

We can achieve even more with the help of our local business community

Working in partnership with Age UK Herefordshire and Worcestershire can bring lasting benefits and improve the lives of the older generation and your company. Whether you donate your time or your money, here’s how you can support us:

Volunteer for us: Keep someone lonely company with a 20-minute phone call or support us with your expertise in a variety of ways

As your charity of the year we can commit to helping more people maintain their independence

Staff fundraising: from a cake sale to a marathon, these donations will help us expand our much needed services

EasyFundraising: at no extra cost to you or us, shop via EasyFundraising and your favourite brands will give us a percentage of the sale.

Donations: we welcome traditional donations (don’t forget the added benefit of tax relief) These donations could help supply the refreshments and materials for our Veteran’s services

We realise that times are tough right now, but if you can find a way to support us, contact: 0800 008 6077 referralhub@ageukhw.org.uk www.ageukhw.org.uk

We want to make Herefordshire an Worcestershire a great place to grow old.

Midlands Air Ambulance Charity is passionate about creating mutually beneficial partnerships with local businesses.

New Online Shop will help fund brain tumour research

Every penny Brain Tumour Research raises makes a difference to the research they can undertake in their Centres of Excellence. Each centre costs £1 million a year to fund, the equivalent of £2,740 a day.

This year the charity launched their new ONLINE shop, allowing them to move away from eBay, a version that didn’t allow data capture or effective stewarding of supporters. The charity now use a platform called Shopify, allowing them to generate income from Christmas cards, pin badges and other merchandise, whilst also developing their brand.

The charity constantly looks for cost-effective ways to smooth the journey for supporters, people often living with, or supporting those with, brain tumours. It is vital that the charity website, shop and fundraising platforms work effectively for them.

To support this platform please go to shop.braintumourresearch.org

Vamos Theatre welcomes Learning Intern thanks to the Mo Siewcharran Fund

ethnically diverse careers in the creative industries. With its help, Worcester-based Vamos Theatre has been able to offer a unique training opportunity for Carden to be part of its team for six months, working across all areas of its Learning and Participation delivery.

Hospice announces new Chief Executive

Worcestershire’s St Richard’s Hospice has announced the appointment of Mike Wilkerson as the charity’s new Chief Executive.

Mr Wilkerson will take up the role after the current Chief Executive, June Patel, took the decision to step down later this year, following 11 years with the organisation.

Mr Wilkerson said, “I am delighted and excited to be joining St Richard’s Hospice as the next Chief Executive and am incredibly grateful for the opportunity to be part of the team. I am passionate about the high-quality care and support St Richard’s provides to all those with a serious progressive illness, to their families and carers. St Richard’s is an independent charity and relies on donations and gifts in wills for the majority of its income, with the remainder funded by the NHS.

For more information about St Richard’s Hospice visit www.strichards.org.uk

Vamos Theatre is delighted to announce the appointment of Carden Stapleton as an Intern in its Learning and Participation department, after being successful in a funding bid to increase the company’s diversity.

The Mo Siewcharran fund helps to transform lives and inspire young Black, Asian and

Carden is a talented young artist who studied dance at De Montfort University and since graduating, has worked as a freelancer with many different roles including as a performer, workshop leader, workshop assistant, videographer, and video editor.

Support from the Mo Siewcharran Fund and help with recruitment from Creative Access, a social enterprise supporting people from under-represented communities in the creative industries, meant that the standard of applications was extremely high and Vamos Theatre is excited by the positive change the recruitment will bring.

People and technology working together

Wye Cylinder Engineering in Hereford, have been manufacturing hydraulic cylinders for over 50 years. The introduction of innovative machinery has dramatically changed their manufacturing process.

Rich Williams, Managing Director says “Innovation is at the heart of what we do, we’re continually improving our manufacturing process, products and customer service. We’ve invested around two million on the latest equipment and innovations, alongside factory process control technology. We’ve recently installed a Mazak CNC with Hydrafeed Robo Job, the third addition to the collection. Mazak’s innovative technology has been instrumental in achieving our ambitious growth plans.

Many UK manufacturers are reluctant to commit to new technology, due to large investments and future uncertainties. However, we have reaped so many benefits, including improved quality of output, increased productivity, ‘lights out’ manufacturing 24/7, improved customer delivery times, added resilience, reduced waste and reduced carbon emissions.

Brian Edmondson, Area Sales Manager (West Midlands) at Mazak comments, “We understand the needs and requirements of customers to be competitive, productive and at the cutting edge of technology. For many years we’ve led technological innovation and we’re the world’s leading CNC machine tool manufacturer. With over 300 machines in our range, it’s important we understand the needs of our customers and offer the right level of technology to move their business forward.

Investing in robotic machinery was a step change for Wye Cylinder Engineering and they have never looked back. It’s highly encouraging to see a UK manufacturer have the confidence to embrace such significant change and be open to adapting with new technology.”

Free Carbon Planning Tool

Rich adds “The pace of customer demand has increased, so investment in innovation is critical for us to meet business needs and thrive in this sector.

However innovative technology needs to compliment your workforce, they are not mutually exclusive. Integrating innovation has increased turnover, increased staff levels and enabled upskilling of the current workforce. We believe the key to success is the collaboration of our highly skilled workforce alongside technology.”

Tackling climate change and helping people, families and businesses with the transition to a low carbon economy is a key part of NatWest’s purpose led approach to banking.

More than half the UK’s carbon reduction ambition could be delivered by UK businesses, and with the energy crisis creating an even bigger impetus to reduce our dependency on fossil fuels, NatWest want to support your business on your climate journey. They know how hard it can be to decide where to focus your efforts however, and that’s why they’ve launched the NatWest Carbon Planner.

The Carbon Planner is a free tool that lets you measure your carbon footprint, gives you tailored actions and helps you build a plan to reduce your emissions. You can learn more about Carbon Planner at natwest.com/business/green-banking/ carbon-planner

For more information on our Climate Support for Business please visit the Climate Hub at natwest.com/business/green-banking

Cryptocurrency Insights

With cryptocurrency gaining in popularity, more people are seeking information to be able to make informed decisions about potential investment opportunities.

Cryptocurrency is a system that supports peer-to-peer digital transactions. Banks don’t verify these transactions; instead, advanced computer coding records movement between the secure digital wallets of those making and receiving payments around the world.

All data relating to the individual units of any cryptocurrency are held in a public ledger called Distributed Ledger Technology (DLT) or blockchain. Which is highly resistant to hacking.

As technology evolves, new financial applications are being identified. It is thought that some bonds, stocks, and shares might be traded using blockchain in the future.

When it comes to understanding your tax liabilities and cryptocurrency; the purchase of cryptocurrency with GBP is not currently taxed in the UK. However, selling tokens, exchanging different forms of cryptocurrency, paying for goods or services, and gifting or donating your cryptoassets, are all activities that are liable to Capital Gains Tax. Selling and exchanging cryptocurrency could also have implications with Income Tax and National Insurance, if HMRC determines that the activity amounts to trade.

For an expert opinion, contact Ormerod Rutter on 01905 777600 or email us at hello@ormerodrutter.co.uk

A celebration of family run businesses

Over the past three years, HCR have been delighted to partner with Herefordshire & Worcestershire Chamber of Commerce in sponsoring the award for Family Business of the Year at the Chamber’s Business Awards. They hosted this event to celebrate the lifecycle and evolution of family business during this time.

As well as the opportunity to network and share their experiences with other local family businesses, attendees heard talks from Charlotte Thornton-Smith, partner and Head of Worcester Office at HCR and Edward Deacon, founder of media production company Shooting Reels and the most recent

winner of the Family Business of the Year award.

The final speaker was Will Kerton, the owner of Churchfields Farm, who gave a fascinating tour of the farm and demonstrated how they had diversified over the years.

The evening ended with sampling Churchfields homemade ice-creams, which included an array of delicious and unusual flavours.

Post the event, attendees received a digital copy of HCR’s Family Business Journey Planner – an interactive guide containing practical advice on how to get the most out of your family business.

Steatite Ltd has proudly confirmed its commitment to honour and support the Armed Forces by signing the Armed Forces Covenant.

By doing so, the company recognises the value that serving personnel, reservists, veterans and military families bring to our business and to our country.

Steatite Ltd will endeavour in business dealings to uphold the key principles of the Armed Forces Covenant, and will seek to support the employment of veterans, recognising military skills and qualifications in our recruitment and selection process, and work with the Career Transition Partnership (CTP) to support the employment of Service leavers.

In the longer term, Steatite will continue to support related local and national charities, namely The Soldiers, Sailors, Airmen and Families Association (SSAFA), the Hoplite charity and the Herefordshire Veteran Support Centre.

Managing Director Matthew Richards, commented that “With several members of staff having previously served in the

Armed Forces, as well as close ties through customers and partners with current Service personnel, we know the rich levels of knowledge, experience and work ethic that such individuals bring to a commercial business. We also recognise the challenges they can face when making the transition to industry. We are honoured to cement our association with them in signing the Armed Forces Covenant.”

Steatite Ltd confirm commitment to support the Armed Forces

Legal firm, Harrison Clark Rickerbys, recently hosted a celebratory evening for family run businesses at fifth-generation family farm, Churchfields.

Marketing & PR

Raise

your Business Profile with Chamber Marketing & PR

Raising the profile of your brand is an integral part of growing your business. As a Member of the Chamber of Commerce, you can benefit from a range of marketing and PR opportunities.

Whether you are celebrating an Award win or sharing the news of an office relocation, we can help you to create a buzz around your incredible business news.

Members can benefit from:

Free listings in the Herefordshire & Worcestershire Chamber of Commerce Website Directory, complete with live hyperlinks to the Member’s own website and email account.

Opportunities to have free editorial published in the Chamber’s bi-monthly business magazine, Business Direction.

Opportunities to take part in case studies and testimonials.

Promoting your Member to Member Offers on the Chamber website and access to other Member offers.

Access to a range of courses specialising in PR and Marketing, discounted for Chamber Members.

Two free places on an introductory course to Digital Marketing and PR opportunities.

Discounted advertising rates in Business Direction magazine (prices start from £300+VAT) and the Chamber’s website. Members receive a 20% discount off the media pack rates.

Your good news stories featured in Business Direction Online and via monthly newsletters to business people in the two counties.

For more information about how you can make the most of this amazing Member benefit, get in touch today by emailing marketing@hwchamber.co.uk or call us on 01905 673600.

HR Support with your Chamber Membership

When growing your business, the world of HR can be daunting. As part of your Chamber Membership, you have access to four services delivered by Quest, including ChamberHR.

Free HR and Health & Safety Health Checks are available to members on the Quest website. The HR health check has been designed to identify the main areas and actions you will need to focus on to improve your existing HR situation. This will

help you identify the areas where your business may need assistance and for us to assist in providing the best advice and guidance to your organisation.

Quest also deliver ChamberHS, to support your business with Health and Safety provisions, ChamberLegal and ChamberTax.

To find out more about Quest services included in your Chamber Membership, visit our website at hwchamber.co.uk.

Herefordshire & Worcestershire Chamber of Commerce

Ensure you and your team have a robust and active cyber security plan

Last word by Mark Smith, Commercial Banking Relationship Director and President of Herefordshire & Worcestershire Chamber of Commerce

By the time you read this, the Christmas festivities will be long-gone and refreshed business plans will still be on the top of the desk.

Our theme for the edition is an increasing imperative. Cyber-risk and ensuring your organisation is protected against a myriad of existential threats is not simply a minor line to be written into those business plans. It’s an issue that needs daily focus, regular staff training, periodic testing, and with clear accountabilities allocated to each of your team.

From experience, I know only too well of the impact that ransomware attacks, email and online fraud and cryptocurrency scams can have on a business. The vast amounts of time absorbed in dealing with an attack diverts energy and attention from your true business priorities and causes immeasurable anxiety for both business owners and their teams.

At Lloyds Bank, we’re working in partnership with others to reduce these risks and amongst other initiatives:

We joined forces with City of London Police to launch the industry’s first pilot scheme using proceeds of crime to fund a series of fraud fighting and victim support programmes across the country.

We became one of the first banks to take part in the launch of the 159 Fraud Initiative, for people to use to report and check financial scams as they happen.

We’ve worked to design and deliver a ‘Cyber Detectives’ fraud and cyber education programme which has been

BUSINESS DIRECTION

Business Direction, Herefordshire & Worcestershire Chamber of Commerce’s full colour bi-monthly publication. Designed and produced by business people for business people, with a total readership of over 10,500.

Please send all submissions to marketing@hwchamber.co.uk

MARKETING TEAM 01905 673600 (option 5) marketing@hwchamber.co.uk

EDITORIAL & SUBSCRIPTIONS 01905 673 639 hwchamber.co.uk/ business-direction

PRODUCTION & DESIGN

independently approved and added to the primary school curriculum in England. Since February 2021, over 3000 schools have downloaded the training.

We were the first bank to provide an extra layer of protection when making online payments through the introduction of the name checking service, Confirmation of Payee.

So, as the year unfolds, from all at the Chamber, we truly trust your business plans will bring success; keep them on the top of the table, not in the drawer. Make it a priority to ensure you and your team have a robust and active cyber security plan!

Distinctive Media Group Ltd, 3rd Floor, Tru Knit House, 9-11 Carliol Square, Newcastle, NE1 6UF distinctivegroup.co.uk

ADVERTISING

Angie Smith

Business Development Manager, Distinctive Media Group Ltd 0191 5805472 angie.smith@ distinctivegroup.co.uk

FEATURES EDITOR

Karen Southern karen.southern@ distinctivegroup.co.uk

Disclaimer: Whilst every effort is made to ensure accuracy, the publisher accepts no responsibility for omissions or errors within this publication. Editorial submissions are included at the discretion of the editor. The opinions expressed in articles and letters within this publication are not necessarily those of the Chamber. All offers, promotions and competitions appearing in Business Direction are the sole responsibility of the advertiser/ promoting party and Herefordshire & Worcestershire Chamber of Commerce does not accept any responsibility for any representations made within them.

A PASSION FOR PEOPLE

Rebecca

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