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Holmer Court winners in this years Health and Social Care Awards

Holmer Court winners in this years Health and Social Care Awards

Holmer Court winners in this years Health and Social Care Awards

Holmer Court Care Home has been awarded two awards in the Hereford Times Health and Social Care Awards 2023, with Richard Jones being awarded ‘The Care Worker Award’ and Rebecca Webber Jones the ‘The Dementia Care Award’.

Holmer Court Care Home has been awarded two awards in the Hereford Times Health and Social Care Awards 2023, with Richard Jones being awarded ‘The Care Worker Award’ and Rebecca Webber Jones the ‘The Dementia Care Award’.

Holmer Court Care Home has been awarded two awards in the Hereford Times Health and Social Care Awards 2023, with Richard Jones being awarded ‘The Care Worker Award’ and Rebecca Webber Jones the ‘The Dementia Care Award’.

Holmer Court Care Home is an Ashberry Healthcare Ltd care home that prides itself on providing exceptional care of the highest standards to its residents, who require either memory care assistance or general day-to-day residential care on either a permanent or short-term basis. The home facilitates 33 comfortable rooms with modern facilities, including Wi-Fi throughout the property, in-room call buttons, a communal dining room and resident lounges. The home is committed to providing a safe and comfortable home for residents, striving to provide the highest standards, as evidenced by also winning last year’s ‘Care Home of the Year’ Award.

Holmer Court Care Home is an Ashberry Healthcare Ltd care home that prides itself on providing exceptional care of the highest standards to its residents, who require either memory care assistance or general day-to-day residential care on either a permanent or short-term basis. The home facilitates 33 comfortable rooms with modern facilities, including Wi-Fi throughout the property, in-room call buttons, a communal dining room and resident lounges. The home is committed to providing a safe and comfortable home for residents, striving to provide the highest standards, as evidenced by also winning last year’s ‘Care Home of the Year’ Award.

Holmer Court Care Home is an Ashberry Healthcare Ltd care home that prides itself on providing exceptional care of the highest standards to its residents, who require either memory care assistance or general day-to-day residential care on either a permanent or short-term basis. The home facilitates 33 comfortable rooms with modern facilities, including Wi-Fi throughout the property, in-room call buttons, a communal dining room and resident lounges. The home is committed to providing a safe and comfortable home for residents, striving to provide the highest standards, as evidenced by also winning last year’s ‘Care Home of the Year’ Award.

get in touch, please contact: Manager - Claire Boulter 01432 351335

To get in touch please contact: Manager Claire Boulter touch, contact: Manager - Claire Boulter 01432 351335

01432 351335

Above and beyond the call of duty

In a Midlands meeting room, one wall is entirely covered in colourful post-it notes which map out the whole journey a Paycare Policyholder will go on – from enquiring about a Health Cash Plan, to signing up, to their first claim, and far beyond.

Because, as the not-for-profit approaches its 150th anniversary, the team has gone above and beyond their usual review, reflect and refine process to really dig down into every single element of their work, highlighting where any streamlining or adaptations could help improve their already stellar reputation among their customers – but also using the opportunity to ensure good practice is recognised and formalised into their working policies.

The process was prompted by the introduction of The Consumer Duty by the Financial Conduct Authority, which requires regulated organisations such as Paycare to ensure good outcomes for customers. The Consumer Duty is designed to ensure people receive communications they can understand; products and services which meet their needs and offer fair value; and customer service when and how they need it. But alongside ensuring all of their processes and offerings were compliant, the Paycare team decided to go above and beyond, explains Operations Director Nicola Mumford:

“Our simple overarching mission is to make the UK healthier and happier, so when it came to ensuring compliance with all of the elements of the FCA’s new rules we wanted to incorporate that work into a much wider project involving every team.

“Our customer satisfaction levels are consistently very high, but we never want to become complacent. There are always ways to improve – and it’s with this in mind that we’ve analysed every single step in the customer journey, in addition to ensuring we comply with The Consumer Duty.”

Some of the work may not be immediately noticeable to Policyholders – including simplifying processes and additional role-specific training. But other changes - like ensuring claim information is even easier to access and modifying all Policy Documents - will be more imminently noticeable.

Customer Improvements Lead Rebecca Lister explains: “We really wanted to ensure we were showcasing the value of a Health Cash Plan from the outset – it’s about encouraging customers to utilise all of aspects of their plan, as we know being able to do so is part of the reason why we have always had a lengthy retention rate for both individual and company plans.”

Featured upcoming Events

Herefordshire Networking Breakfast

Wednesday 15 November 7.30-9.30am

Venue: The Hope and Anchor, Rope Walk, Ross on Wye, HR9 7BU

Enjoy an early morning networking breakfast set in Ross-on-Wye with light refreshments, the chance to meet new connections and hear from a local guest speaker.

Lunchtime Online Networking

Thursday 23 November, 12.00-13.00pm

Platform: Zoom

Sign up to our Lunchtime Networking to raise your business profile and make valuable business contacts. The online group session will provide the opportunity for each attendee to participate in a 60 second introduction and have further conversations in smaller groups in the break-out rooms.

Growth Forum (Sponsored by EBC Group)

Tuesday 5 December, 9.30-11.30am

Venue: Francis of Malvern, 235-237 Worcester Road, Malvern WR14 1AE

This forum aims to provide a platform to share best practice and practical advice on a range of topics including innovation, export, skills and access to funding and helping to overcome barriers to growth.

Worcestershire Networking Breakfast

Wednesday 29 November, 7.30-9.30am

Venue: The Dice Box, 9 The Shambles, Worcester WR1 2RF

Join fellow Chamber Members and business professionals from across Herefordshire, Worcestershire and beyond for a breakfast, refreshments, and plenty of networking opportunities.

Maximise Your Membership

Friday 1 December, 8.30-10.30am

Venue: Pearl Lake Leisure Park, Shobdon, Leominster HR6 9NQ

Come along to find out how we can help your business to connect and grow. The Chamber Team will help you understand more about the Chamber services, how we can support your business and ensure you make the most of your Membership.

Christmas Netwalking

Wednesday 13 December, 12.00-13.30pm

Venue: Queenswood Country Park, Dinmore Hill, Leominster HR6 0PY

This event combines building relationships with fresh air, exercise and a bite to eat. It will include time for networking over festive refreshments and a light lunch, then a relaxed 30-minute walk around the stunning Christmas trail at Queenswood Country Park.

Booking Chamber Event Places

To book places on any Chamber event please visit the website or email: hwchamber.co.uk/events-and-training-calendar / events@hwchamber.co.uk.