Business Direction 77 by Distinctive Media Group Ltd

Technology Innovation Herefordshire & Worcestershire Chamber of Commerce

Issue 77 | January/February 2024

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Contents

Sharon Smith Chief Executive

Technology Innovation The evolution of technology and innovation in the business sector is an exciting journey that demands serious attention and innovation. Here at the Herefordshire & Worcestershire Chamber of Commerce, we’re passionate about encouraging an innovative culture amongst businesses and driving technical developments. Understanding how significant these developments are, we work hard to remain at the forefront. In a time where technological advancements drive change, we understand the significance of adapting and capitalising on these innovations. From the rapid development of AI to automation solutions transforming operations, we are committed to assisting Members with their integration of cutting-edge technologies within their business. Our dedication to technology is evident in our support hubs: Skills Hub, Cost Hub, and Sustainability Hub. These hubs are vital resources, offering support to businesses through grants, schemes, and insights from industry-leading experts to boost innovative business growth. We are also launching a brand-new Member benefit, which will allow industry leading experts to submit information and advice to fellow businesses. Throughout this edition, you can find expert insights from local businesses on the advancement of AI and technology, an update on our Member network and business support and how a Chamber Membership could keep your business up to date with the latest technological trends. We also bring you the latest news from your local Chamber of Commerce, including our extensive portfolio of networking events, forums, conferences, training courses and an overview of the October Autumn Statement.

Chamber News

Chair’s Report

Business News

Policy

Business News

Chamber Training

22-23

Cover Features

24-25

People To Do Business With

26-27

Events

Two Counties

Business News

New Members

32-33

Business News

International Trade

36-37

Business News

Movers & Shakers

Charity News

Last Word

Best regards,

Sharon

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Herefordshire & Worcestershire Chamber of Commerce

Chamber News

Become a blogger for the Chamber! Herefordshire & Worcestershire Chamber of Commerce presents a new opportunity to its Members: Chamber Advice Blogs. This innovative resource is a platform for Members to access essential information and to share their expertise, insights, and experiences. Crafted with a focus on empowering the business community, the Chamber Advice Blogs aim to provide information and advice on fundamental business topics. Leveraging the Chamber’s extensive network of industry experts, these blogs demonstrate a commitment to fostering business growth and enabling Members to contribute actively to the local business environment. The dedicated blog page will feature six meticulously selected topics throughout the year: starting a business, funding a business, promoting a business, employees

and a business, growing a business, and sustainability and a business. The goal is to address critical challenges commonly encountered by our Members. The webpage will showcase Member blogs alongside a dedicated Chamber blog, providing an exclusive platform for Members to disseminate their expertise and insights. Each featured blog will receive extensive promotion across the Chamber’s social media platforms and newsletters. This presents a unique opportunity for Members to extend their reach and actively contribute to the business community. To become a blogger for the Chamber, please contact: marketing@hwchamber.co.uk

Introducing our new Members Events Calendar The Members Events Calendar is provided free of charge to Members and offers a platform to promote their own upcoming events and webinars. Non-members can also utilise the Calendar for a fee. The submission process can be accessed in your Members Area once you log in to the website. The process includes providing your name and event details. Once submitted, we will review and upload your event, provided it aligns with the terms and conditions, within 48 hours of submission. With this new Member benefit, an opportunity arises for businesses to further promote their event or webinar through ‘Featured Events’. These featured listings will enjoy prime visibility at the top of the calendar for a duration of 2 weeks. The pricing is set at £99 + VAT for Members and £150 + VAT for Non-members.

Herefordshire & Worcestershire Chamber of Commerce remains steadfast in their commitment to supporting their Members by providing the necessary resources and tools to facilitate business growth, brand exposure, and increased awareness. If you are a Member of the Chamber and wish to submit an event or webinar, please visit the submission page via your Members Area. To view all upcoming Member events and webinars, please visit the brand new Members Events Calendar on our website: www.hwchamber.co.uk/ members-events.

New and improved Members Area and Directory! You’ve asked and we’ve delivered… Our web team have been working hard to develop and improve our Members Area and Members Directory. Both digital spaces have had a re-vamp, improving the overall user experience and design functionality.

These updates will make it easier for Members to explore our online directory, upload their key details, employees, Members offers, article submissions and more.

This new feature will be launched at the start of the new year. Explore your Members Area today or get in touch with your account manager should you wish to find out more about the areas capabilities. hwchamber.co.uk

Chair’s Report

Mike Forrester

Mike Forrester: Chair’s Report I have just read a piece of research by Potter Spaces and Savills, highlighted by Sam Merrett – Herefordshire & Worcestershire Chamber of Commerce’s Policy Executive - that I feel very nicely sums up the lack of smaller to medium size industrial spaces locally. Indeed, I had the opportunity recently to share my observations with Sir Bill Wiggin MP at a Chamber round table event, hosted by Clive Brooks at ABE Transport in Ledbury. This shortage seems particularly bad in Herefordshire where to find space in the 3,000 sq. ft to 20,000 sq. ft range seems near impossible. I have personal experience recently of two Member organisations who are ‘trapped’ in units that they have outgrown: one of whom had declined any enquiries from new customers in the first half of 2023. While their capacity is good, the physical room to move and store products overnight (they are a bakery) is holding back their business growth. The report highlights: Lack of available warehouse space will cost England’s economy £480 million each year Demand for sub-100k sq. ft. warehouse space suppressed by an average of 38% Co-location in smaller warehouses accounts for 16% of new floorspace in England since 2020 New research reveals a lack of land is blocking the growth of the small to mid-box (sub-100k sq. ft.) warehouse sector, holding back job creation and costing the economy £480 million in Gross Value Added (GVA) per year. With local planning focused on larger ‘big box’ (>100,000 sq. ft.) warehouse schemes and residential developments (68% of all new developments in terms of space, went to the ‘big box category > 100,000 sq. ft), change is needed to make the best use of available space. The biggest challenge facing this sector is that of ‘suppressed demand’. This means that demand for space Herefordshire & Worcestershire Chamber of Commerce

outstrips the available supply of land for development. The Midlands has been particularly affected, above other areas. Whereas the average suppressed demand for England is 38% in the local midlands regions it sits at 50% - 100%. Macroeconomic forecasts suggest momentum for the small to mid-box market will increase around 2025 to 2026. We therefore need to build the sector out now in anticipation. If the supply deficit persists, this will further constrain availability and put upward pressure on rents, which are a real cost to businesses and their bottom line. The small to mid-box warehouse sector currently provides 2.1 million jobs in England, with more waiting to be created. It is responsible for 31% of apprenticeship starts, with 13,000 apprenticeship roles per year beginning in small to medium enterprises (SMEs). If the undersupply of land and space is addressed, this figure could increase to a potential 18,000. One initiative that has considerable potential involves big-box operators working more closely with those in the small to mid-box sector. The siting of a variety of sizes of warehouse together on one business park or estate, would certainly be appealing to local authorities and a wider spectrum of business types. However, that does probably not offer a solution in rural Herefordshire. You can request a copy of the report here: www.potterspace.co.uk/storage/app/media/big _ things_small_boxes_2023.pdf To end, I hope you all had a pleasant Christmas and New Year and look forward to catching up in 2024. Thanks for reading, Mike.

Business News

GJS Dillon helps growing Bromsgrove company expand into new premises Acting on behalf of a private investor, Worcestershire commercial property consultancy GJS Dillon has sold the freehold of an industrial unit in Bromsgrove to a national specialist water and wastewater contractor.

Kyle Pugh, Graduate Surveyor at GJS Dillon, sold Unit A Sorenson House to Watertight Management. The 3,592 sq ft warehouse/ industrial premises comprises mezzanine, office and warehouse accommodation with generous eaves height. There is also a loading/ unloading bay and 10 parking spaces. This will be the second property on Saxon Business Park in Bromsgrove purchased by the company through GJS Dillon. In 2017 the Agency team negotiated Watertight Management’s purchase of the freehold of Dearham House, a grade A warehouse with ground and first floor offices, close to Sorenson House. Watertight Management was established in 2010 and provides a wide-range of end-to-end water and wastewater services, Civil engineering and surfacing for a variety of customers including the Ministry of Defence (MoD), major utility companies, local councils and many commercial and domestic users.

As Tom Collings, Watertight Management’s Commercial Manager explains, this latest purchase supports the company’s expansion plans: ‘Essentially we’ve outgrown our previous premises and the additional space at Sorenson House will enable us to fulfil all our contracts for our customers, recruit more staff and accommodate our fleet vehicles. We’re also continuing our Building Heroes training courses and plan to adapt part of our accommodation into a training and conference room. We regard GJS Dillon as our go-to on the local commercial property market and were pleased to work with them on this purchase’. ‘This unit was highly sought after. Demand far exceeds the supply of industrial properties throughout Worcestershire in general, and in Bromsgrove in particular’ says Mr Pugh. ‘Bromsgrove remains one of the most attractive business locations in Worcestershire because of its superb connectivity. With this in mind, it is still an excellent time for freeholders to bring their industrial property to the market.’ For further details on commercial property available in Worcestershire please contact GJS Dillon’s Agency team on 01905 676169 or via info@gjsdillon.co.uk.

The march of Technology and AI The march of technology has certainly been in the headlines this year. From the advancements made in AI – and the debate arising as to whether or not it will destroy humanity or be its saviour! – to the focus on how innovation can help us solve the climate crisis, it permeates every aspect of our day to day lives. This has never been more true for businesses…during a time of increased costs and reduced margins, seeking out and harnessing the best technology has become part and parcel of becoming a successful business. However, for many, the question remains as to whether or not technology really trumps human interaction. Take for example, Booths… the supermarket chain with 28 stores across the North of England recently announced that it is axing the self-service tills in all but 2 of its locations, stating that it felt that “colleagues serving customers delivers a better customer experience” and that the self-scan machines were “obviously impersonal”. Having worked in recruitment for almost 20 years, this story really resonated with me. Fundamentally, recruitment is about people

and the connections they make and I have always shuddered at the thought of an AI ChatBot being the first port of call when someone is applying for a role or looking to fill a requirement. There is no doubt technology has its place in recruitment, helping to automate and streamline some procedures, just like any other industry sector. However, when the offering of a “recruitment company” becomes one that is based purely on technology – often lacking any real substance and recruitment no-how behind it – then that is when alarm bells should start ringing. If you would like to speak about your next career move or how Hewett Recruitment can help your company grow, then please get in touch on 01562 69090 or hello@ hewett-recruitment.co.uk to speak with a (human!) member of our team.

Insurers exiting the UK market and implications for policyholders In recent years, we’ve witnessed a significant trend in the insurance industry: leading insurers are strategically withdrawing from specific market segments, causing ripples in the UK insurance landscape – says Simeon Chapman, Hazelton Mountford. A prime example of this is Zurich’s recent decision to exit the personal insurance market for everyday individuals. Additionally, Aviva is rethinking its presence in the high net worth (HNW) motor market due to the alarming surge in vehicle theft. These actions have far-reaching consequences, impacting not only the insurers themselves but also the premiums paid by policyholders across the UK. Zurich’s decision to withdraw from personal insurance for the average individual is a clear sign of the shifting tides in the insurance industry. The reasons behind this move are complex, but some of the factors include increased competition, regulatory pressures and the challenging landscape of personal lines insurance. As a result, the market has seen a reduction in choices for those seeking coverage, potentially leading to a more competitive landscape among the remaining players. Unfortunately, with fewer insurers participating, premiums may rise as a result of increased demand and limited supply. On the other hand, Aviva’s re-evaluation of their presence in the HNW motor market is driven by the alarming rise in vehicle theft incidents among high-value cars. As insurers face mounting claims, they may be compelled to raise premiums to compensate for the growing risks. This shift could have a direct impact on policyholders who own expensive vehicles, potentially leading to increased costs. The repercussions of these developments are not confined to just Zurich and Aviva; the entire insurance market feels the effects. Insurers that continue to serve these markets may need to adjust their strategies to accommodate the influx of new customers. This adaptation can potentially lead to an overall increase in premiums across the UK as insurers aim to maintain profitability and manage risks effectively. Please feel free to contact Simeon on 01905 611951 or visit the website at: www.hazeltonmountford.co.uk.

hwchamber.co.uk

Four Questions Clients Frequently Ask About Pensions on Divorce 1. Why do pensions matter? On average, women tend to receive lower pensions than men. This is largely driven by employment and economic factors, such as shorter careers due to career gaps for childbirth, more women working part-time to cover caring responsibilities, and lower average salaries for full-time women workers. Consequently, women going through a divorce often have significantly smaller pension provisions compared to their spouses, or they may have no pension savings of their own as they prioritized contributions to their partner’s pension plan. Failure to take these factors into account during the divorce proceedings can have serious financial implications and result in substantial difficulties during retirement.

2. What can the court do about It? The court has an obligation to achieve a fair and just outcome for both parties during divorce proceedings. They have the authority to address any disparities in pension provision between the individuals. The court has various tools at its disposal, such as issuing pension-sharing orders, which enable the physical sharing or division of one or multiple pensions. They may also issue pension attachment orders, which allocate a fraction of a pension to one party. According to Section 25 of the Matrimonial Causes Act 1973, the court must consider the value of any benefit that either party may lose due to the divorce, which includes pensions. As such, the court will have pensions in mind when evaluating the overall situation.

3. That sounds complicated. Can’t I just take more of the capital? It is difficult to say definitively. While the Court has the power to allocate more capital to one party rather than ordering a

pension-sharing arrangement, this may not always be the fairest solution. Comparing liquid assets like property or savings to pension assets is not an equal comparison as they are fundamentally different types of assets. One provides instant money, whereas the other generates income post-retirement. A specialist pension actuary would be required to ascertain the equivalent lump sum payment necessary to balance out a pension share arrangement. However, in less substantial cases, there may not be enough liquid assets accessible to settle pension claims without causing a significant impact to immediate needs, such as rehousing.

4. I’m worried now that I might not be getting a fair deal. What should i do about it? To solve this problem, it is important to seek guidance from a skilled Family lawyer at the beginning of the process. They can offer insights into what information is required in relation to pensions and recognise situations where seeking specialised advice from a pension expert is necessary to figure out how to split the pensions and how that affects retirement. After gathering and reviewing the detailed report and recommendations, your lawyer can then negotiate an outcome that considers your retirement requirements. For any inquiries about divorce or pension matters during divorce, please contact our Family Law Team on info@thursfields.co.uk.

Thursfields is a full-service law firm with experience in difficult divorce cases, family law, commercial matters, wills and trusts, and other specialised fields. To find out more information visit www.thursfields.co.uk or call 0345 207 3728

Tel: 0345 20 73 72 8 | info@thursfields.co.uk | www.thursfields.co.uk A FULL SERVICE LAW FIRM BUILT AROUND YOU

Assure Technical and EBC Group Form Strategic Partnership Assure Technical, a leading Malvern-based provider of cyber security solutions, is proud to announce its strategic partnership with EBC Group, a leading Midlands-based managed services provider.

The collaboration between Assure Technical and EBC Group signifies their commitment to providing top-tier cyber security solutions backed by industry expertise and innovation. By combining Assure Technical’s market-leading cyber security services with EBC Group’s proficiency in delivering technology-driven solutions, the partnership will offer a comprehensive suite of services aimed at safeguarding businesses against cyber risks.

Find out more at ebcgroup.co.uk

“We are excited about this strategic partnership with EBC Group”, said Pete Rucinski, Managing Director of Assure Technical. “Together, we will provide pain-free cyber security services, including Cyber Essentials certification and CREST-approved penetration testing. This will help ensure our clients have top-tier cybersecurity measures in place to protect their valuable assets.” Cyber Essentials is a UK government sponsored scheme designed by the National Cyber Security Centre (NCSC) in Cheltenham. It provides an affordable and achievable compliance framework that sets the baseline standard for cyber security. It provides protection from most cyber attacks, and is a requirement for Government contracts and a growing number of supply chain and industry standards. CREST-approved penetration testing involves qualified and experienced professionals simulating a hacker or malicious entity attempting to gain access to IT systems. They allow businesses to proactively identify and address cyber security weaknesses in

order to safeguard their operations and reputation. Penetration tests also act as key business enablers, with an increasing number of industry regulators, supply chains and insurers deeming them a compliance requirement. “We are delighted to collaborate with Assure Technical to bolster our cybersecurity portfolio. This will ensure our clients receive top-tier cyber security solutions that meet their evolving needs.” stated Mike Cook, Chief Operations Director of EBC Group. “In today’s digital landscape, cybersecurity isn’t just an IT concern—it’s a business imperative. Every day, new threats emerge, and no organisation is immune. The ‘it won’t happen to me’ mindset is a risk we can’t afford. Cybersecurity is a crucial step towards safeguarding your business’s future.”

About Assure Technical: Assure Technical is an award-winning cyber security business based in the Malvern Hills, Worcestershire. It’s team of seasoned experts provide a wide range of technical security services, empowering organisations to defend against cyber risks effectively.

About EBC Group: EBC Group is a leading Midlands based technology and managed services provider, delivering transformative IT solutions to businesses across various industries. With a focus on innovation and client-centric strategies, EBC Group empowers organisations to thrive in the digital era through tailored technology solutions.

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The law firm for life Emily Willett

Will HSBC’s Canary Wharf exit hit the wider commercial property sector? Earlier this year, banking giant HSBC announced it plans to relocate in 2027 to The City from its well-established global headquarters in Canary Wharf. The move has concerned many in the commercial property industry and has driven questions around the future of office owners. A big win for hybrid working The move to the City is part of HSBC’s plans to downsize their office space and reflects that the business isn’t expecting as many of its employees to be working from its head office at the same time in the future. It’s a clear statement that post pandemic, hybrid working is here to stay, and if other large companies follow suit, then it may result in big implications for the commercial property sector by potentially leaving office owners with a surplus of space. To give some further background, according to management platform Re-Leased, the average length of the UK office lease has fallen to the lowest level on record since data was collected in 2018, dropping from four and-a-half years prior to the Covid pandemic, to just under three years in the first quarter.

Meanwhile, vacancy rates have risen to 7.6%, a nine-year high, as the shift to working from home shakes up the market. The new flexible working patterns and an uncertain economic outlook can certainly be attributed as the driving forces behind the reluctance to commit to long-term leases, especially with companies still establishing their office requirements in this novel era. What does this mean for the traditional landlord? As a result, many landlords are instead offering flexible, shorter-term leases. By offering this type of lease, it enables them to avoid current inflationary pressures, which in recent times have significantly increased the costs of refurbishing their vacant spaces. However, it does also mean landlords are now having to work a little harder to secure their rental income, especially in the bigger cities. Many landlords are now providing their tenants with amenities such as cafés or bicycle stores to encourage tenants to renew their leases. Landlord and tenant relationships have evolved in recent years, with landlords starting to treat their tenants more like customers and providing them with a more personal and quality service, rather than leaving them isolated during their tenancy. The number of long-term leases of more than 10 years has dropped significantly since before the pandemic. However, for the best and newer office buildings, which are in high demand, long-term leases have remained the preferred option, whereas landlords of older buildings are having to be a little more flexible when negotiating terms.

For all your family law needs Contact us now 01562 820181 mfgsolicitors.com

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Are shorter term leases the new norm? To put it simply, the commercial real estate market has split, with a strong demand for high-quality buildings in desirable locations that also meet new environmental requirements. The days of long leases being standard are gone, with the market now containing a number of flexible options for tenants as we step forward into the new era of remote working. If you are a landlord or tenant looking for advice around a proposed lease of office space or any other commercial property matter, please get in touch with mfg’s Commercial Property department by calling 01562 820181, or by email through emily.willett@mfgsolicitors.com.

Policy

Autumn Statement provides much needed support for business growth The Chancellor has published the Autumn Statement, and he has certainly listened to the calls for a focus on business investment and growth. The British Chambers of Commerce (BCC) had 3 main asks of the Chancellor: Reform the planning system, upgrade the energy grid and make full expensing permanent. Jeremy Hunt has backed businesses and listened to the policy asks of the BCC’s Chamber network. The decision to make full expensing permanent will be a boost to companies wanting to invest. Our research shows that 34% of businesses have already benefited from the policy, rising to 47% for manufacturers. The BCC has long called for the electricity grid to be upgraded to help companies transition to net-zero. In a recent net-zero survey, more than a third (37%) of businesses told us they were not getting what they needed from the grid, in terms of energy supply and connectivity. The planning reforms and investment announced today will help tackle the huge infrastructure problem we have. Businesses trying to invest in a low carbon future will now be looking for a speedier path to grid connection. The focus of the Autumn Statement, the cuts to business taxes including maintaining some business rate reliefs and an increase in the National Living Wage, were also positive to businesses and this will help solve the labour market issues we are consistently hearing in Herefordshire and Worcestershire. The key highlights of the statement are: National Insurance rate cut from 12% to 10% Benefits to rise in line with inflation Alcohol duty frozen until next August National Living Wage for over-21s will increase from £10.42 to £11.44 an hour State pension to rise by 8.5% Plant and machinery tax break made permanent

Business investment is vital to allow our local businesses to flourish and it is encouraging that the government are placing great emphasis in providing the tools for businesses to invest and grow. In our latest QES survey, 24% of businesses had increased their investment in the previous 3 months, compared to 20% in Q3. This is promising data that businesses are increasing their plans for investment and the support from government in the recent Autumn statement will hopefully lead to local businesses reporting further investment in future QES surveys. Click here to access a summary of the key policy announcements from the Autumn statement. www.britishchambers.org.uk/wp-content/ uploads/2023/11/23-11-22-AutumnStatement-2023-Policy-Grid.pdf.

Business investment is vital to allow our local businesses to flourish and it is encouraging that the government are placing great emphasis in providing the tools for businesses to invest and grow.

hwchamber.co.uk

Embedding development opportunities within Milford Research and Consultancy Ltd. Milford Research and Consultancy Limited is thrilled to introduce the new research team Harpreet Kaur Chahal, Avielle Larbi and Ellie Malek. Harpreet: “It’s opened many doors and I’ve been able to get exposure to opportunities such as networking, public speaking and attending the Institute of Leadership Awards. My projects have given me insight and really enhanced my understanding of how leadership, governance and culture impact organisations, across all sectors. Through the day-to-day, from being in the office to going to different client sites, I have been able to experience the characteristics of collaborative working with partners and clients.” Avielle: “This work has been something completely different to anything I’ve done before. It’s really shown me the ‘behind the scenes’ of a business in a way I feel I would never have gained with any other company. It allowed for me to attend work with clients and taught me how to be professional and attentive in a way that both helps me and works well in the real world. I have an active involvement in projects; being able to voice and add my own perspective and knowing

(Left to Right) Harpreet Kaur Chahal, Avielle Larbi and Ellie Malek

that people will listen and take on board the things that I have to say plus I will get guidance when necessary.” Ellie: “This work has allowed me to gain understanding of how leadership has such an important role on the success of organisations. Being invited to meetings and

events with other professionals has given me new experiences and opportunities to learn how different roles in organisations operate. Being involved with local charity clients has allowed me to work with senior management, understand the challenges they face and how they plan to overcome them to operate at the highest standard.”

Our Vision: “A fusion of Academic, Professional and Practical Know-How, delivered through a collaborative approach, helping individuals and organisations achieve their goals together”.

Our Philosophy: We work in collaboration with individuals and organisations to Research, Consult, Develop, Deliver and Reflect on their current challenges and help them to create solutions. We bring a future focus to ensure they are equipped with skills and knowledge to tackle the problems of today and develop the skills to build the solutions for tomorrow.

Our Services: We offer three award winning services:

CONSULTANCY: In today’s challenging world all sector leaders are being asked to work differently; therefore, we recognise that they need for innovative solutions. This is where we can help with consultancy which is specifically developed to meet these demands.

RESEARCH: We use the latest research techniques, supported by many years of practical experience, to provide assessments against key professional standards. We specialise in collaborative working, leadership and governance.

TRAINING Through our research and consultancy work we identified that just making recommendations for today’s challenges is not enough. All of our training programmes are bespoke and ‘Institute Approved’ ensuring that our clients have professional level training that meets their unique situation.

To find out how we could help you - Contact Dr Robert Milford on: (01386) 335878 or email: robertmilford@milfordresearch.co.uk

Herefordshire & Worcestershire Chamber of Commerce

Free access to an online decarbonisation portal for Worcestershire organisations Worcestershire County Council is supporting organisations and businesses across Worcestershire to reduce their carbon emissions to help move towards the net zero carbon target. Free access is being given to a select number of businesses and organisations to an online portal which helps make monitoring and the reporting of carbon emissions simpler. The software, run by Climate Essentials, allows organisations and businesses to upload energy, water, waste, transport, and supply chain emissions. Through the portal, you will have the ability to actively track carbon spending and saving over a period; will be able to determine a baseline for carbon emissions, and benchmark against similar businesses/organisations. One organisation to benefit from the portal is IASME Consortium. Dr Emma Philpott MBE, CEO, said “It was really easy to use and helped me make sense of how to calculate the different elements. It has helped us understand what the important aspects of our energy use are and to focus on how we can make an impact. As a company but, also, as a team of individuals, we care about reducing the impact of climate change and reducing our costs.”

Why you should sign up Differentiate your brand based on your green credentials. Get ahead of regulation and legal requirements about carbon reduction.

Future proof your business from rising energy costs and customer demand. To learn more and to register your interest, visit, worcestershire.gov. uk/worcs-decarb-portal.

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Pershore College wins Apprenticeships Training Provider Awards Pershore College, which is part of college group WCG, has won the award for Training Provider of the Year at the Worcestershire Apprenticeship Awards. Pershore College has secured £243,000 from Worcestershire County Council and Worcestershire Children First, to create a new Preparation for Adulthood Centre and improve existing teaching and support facilities for students with high needs. The college, part of college group WCG, will use the funding to convert one of its residential facilities into the new Preparation for Adulthood Centre and upgrade its Avonbank building to make it more accessible, creating additional high needs places. Pershore College’s Supported Learning Department delivers a number of programmes which focus on preparing students for further education in their chosen vocational field, employability to help students progress into apprenticeships or work, and life skills to support students to live more independently. As part of the college offer, there is an opportunity for some students to join an additional study day to focus on personal development which includes developing domestic skills, learning about making healthy lifestyle decisions, support with travelling independently, social integration and work skills. It is anticipated that the centre will be open to students by September 2024.

commitment to ensure all our students across the county have access to the facilities they need to go on and reach their full potential. The funding was delivered through Worcestershire’s High Needs Provision Capital Allocations (HNPCA) for pupils with Special Educational Needs and Disabilities or requiring Alternative Provision.

Councillor Tracey Onslow, Cabinet Member for Education at Worcestershire County Council, said: “This funding reiterates our

Herefordshire & Worcestershire Chamber of Commerce

Business News

Bishop Fleming’s Vision for Ambitious Growth and Strategic Expansion Bishop Fleming, one of the region’s leading accountancy and advisory businesses, is eying significant growth through a new visionary approach to its core markets. This is off the back of several years of significant double-digit growth, with 15% in the last year alone taking revenue to nearly £40m and the overall headcount to 500 people. The business has set out plans for further ambitious but crucially sustainable growth that will see it double in size whilst providing transformation change across its business. Central to this approach is a clear strategic plan across its core markets covering ‘Corporates’ (including those in the owner-managed space), ‘Private Individuals and Entrepreneurs’, and finally those in the ‘Public and Education Sectors’. Overlaying these sit four central service lines: Audit, Tax, Accountancy, and Advisory. At a local level, the business is committed to delivering on its relationship-led client service. The recent recruitment of seasoned professionals like Muhammad Khan, an Audit Director in the Worcester team, emphasises this commitment. Bishop Fleming Partner, Gary Woodhall, said: “We’re clear on the markets and sectors

which are important to us. We’ve underpinned this with 70 new apprentices plus many experienced hires in recent months. You pair this with the recent addition of our Cheltenham office, it’s clear we see the Three Counties

region as a priority for expansion. We’re excited about the future and encourage prospective clients and talented candidates to contact us to learn more about the opportunities to work with and for us.”

The future of hydrogen cars: navigating the road ahead The automotive industry is undergoing a significant shift towards sustainable alternatives, with hydrogen being a contender in this race. Despite its promise, challenges hinder the mainstream adoption of hydrogen-powered cars. Initiatives to integrate hydrogen into domestic use involve delivering it through existing gas networks, potentially allowing homeowners to power both boilers and vehicles. Commercial applications, exemplified by Air Products’ investment in a hydrogen filling station in South Wales, showcase efforts to fuel buses and trucks. Toyota is testing liquid hydrogen in racing cars, with the aim being

to hasten commercial sales. However, the competition with well-established electric vehicles, which have a robust infrastructure and user base, poses a challenge. While hydrogen cars may face delays in mass adoption, hydrogen finds more immediate applications in buses, lorries and off-road vehicles, contributing to emissions reduction. Despite hurdles, the future of hydrogen in transportation hinges on innovative solutions, public awareness, and policy support.

Impact of The Workers Bill 2023 The Workers (Predictable Terms and Conditions) Bill received Royal Assent in September and is expected to be merged into the Employment Rights Act 1996 in late 2024.

The Bill will essentially provide workers the right to request a more predictable and stable contract of employment, but will also allow businesses the right to refuse requests on certain business grounds.

In addition, further amendments to the Employment

In October, ACAS published a draft code of practice to guide how requests under the new legislation should be handled and it’s anticipated there will be a minimum service requirement put in place which is likely to be 26 weeks, with two requests allowed each year.

legislation here in the UK.

Rights Act will also come into force next year to protect workers from suffering a detriment because they have, or plan to, make a request under the legislation. Overall, it’s an interesting time for employment Chamber Members wishing to find out more can email Darryll Thomas at mfg Solicitors through darryll. thomas@mfgsolicitors.com. hwchamber.co.uk

Midlands Air Ambulance Charity Returns for Cheltenham Season Finale Cheltenham Racecourse is supporting the vital work of Midlands Air Ambulance Charity for a third year at its 2024 Hunter Chase event.

Taking place on Friday 3rd May 2024, Cheltenham will be concluding its popular racing season with the highly anticipated evening fixture, which will feature seven thrilling Hunter chases. The day will provide the charity and its supporters with exclusive hospitality package, including a three-course meal in The National Hunt restaurant and access to its post-race party and DJ set with a nationally known celebrity, to be announced in due course. Pam Hodgetts, corporate partnerships manager at Midlands Air Ambulance Charity, said: “We’re really excited to be returning to Cheltenham Racecourse for our third Hunter Chase event. The evening is the

perfect way for corporates to kickstart their May bank holiday in style while raising important funds for our service. Last year, the event raised over £15,000, helping to fund ten lifesaving missions in the local area. A huge thank you to The Jockey Club for the continued support, in

Herefordshire & Worcestershire Chamber of Commerce

which the 2024 event will no doubt make more missions possible.” Tickets are available now at an early bird price of £115 per person. To secure a place, or to book a table at the exhilarating event, please email wiktoria.jaworska@ midlandsairambulance.com.

Business News

Cyber Quarter strengthens your cyber security In the ever-evolving digital landscape, defending your business against cyber threats is crucial. In 2022, 39% of UK businesses reported a cyber-attack, and cyber-crime cost UK businesses an average of £4,200 throughout the year. At the Cyber Quarter, we offer services tailored to protecting your digital assets and building your online security. Through a range of solutions, we can ensure your business’s security by strengthening your online presence and promoting a safe, secure, and thriving digital environment. The Cyber Quarter is backed by the expert academic team from the University of Wolverhampton’s Cyber Research Institute and aims to be a national hub for promoting worldwide cyber security. Our services include events, courses, and training programmes designed to boost your team’s security knowledge and capabilities. One of our standout offers is our Cyber Security Basics course, which equips your

identify and address vulnerabilities before they become a risk. For businesses seeking hands-on experience, our Cyber Range as a Service strengthens your cyber security team via simulated real-world scenarios. From incident response drills to red team-blue team exercises, our Cyber Range as a Service ensures your team is ready to face any challenge. staff with the fundamental knowledge needed to safely navigate the digital realm. The Cyber Quarter also provides specialised services such as Cyber Compliance and Certification, to ensure that your business meets regulatory requirements, and Cyber Risk Assessment and Mitigation, to help you

For local businesses and Herefordshire & Worcestershire Chamber Members, the Cyber Quarter is offering an exclusive 10% discount on selected courses booked before March 31, 2024. Learn more about the services offered by the Cyber Quarter team on our website: www.cyberquarter.co.uk

Technology tamed Investment in technology infrastructure is paramount and will pay dividends for businesses, says FBC Manby Bowdler’s managing partner Neil Lloyd. Technology can transform services, make them more efficient and profitable, and improve the customer journey. Using technology, we’ve created joined-up thinking across our marketing channels to help us understand what’s working and where we can make improvements. One of our key investments over the past six years was a new website. It is more attractive and functional and fronts lots of new technology linked to our centralised CRM system. By analysing what was working (or not) on our website we could rewrite our content to optimise it for

search engines. Various tools such as Artesian, which pulls together multiple sources of information about clients (past and present) gives us an opportunity to prospect or engage with them, resulting in improved business development and client experience. We’re now keeping an eye on developments in AI, particularly for document tracking. You need a strong IT team to support the rollout of new systems and employees must understand how to use them, so proper training is key.

Whatever technology you implement, it must have a measurable impact and work in harmony with the rest of your infrastructure. www.fbcmb.co.uk

Make Your New Year’s resolution to support lifeline care at Acorns Children’s Hospice Vicki Rowles, Director of Fundraising at Acorns, said: “We need your help. The New Year is the perfect time to make a resolution to give something back, and by supporting Acorns you’ll be helping us to be there for children who need us the most. “You can meet new people by volunteering in one of our shops, keep fit by taking part in a fun run, find great bargains by rummaging through our rails, or you can do good and feel good by simply supporting Acorns in any way you can and telling people about the vital work we do.” Businesses can also get involved by partnering with the charity, or by joining

the Acorns Business Club. You can also leave a gift in your will, or make a donation to remember someone special. There are numerous ways you can donate, such as a one-off gift or a regular donation. You can also donate pre-loved items to Acorns shops which is crucial for keeping shelves fully stocked. Acorns Children’s Hospice provides specialist palliative care for children and young people with life limiting and life threatening conditions and support for their families. In the past year, the charity has cared for more than 750 children across Birmingham and

the wider West Midlands, and almost 1,000 families, including those who are bereaved. Acorns needs around £30,000 each day to provide its children’s hospice care, with two thirds of that amount coming from generous donations and fundraising by the local community. Find out how you can help Acorns in 2024 by visiting acorns.org.uk/get-involved

hwchamber.co.uk

Evesham College expands plumbing course provision after moving into larger training centre The expansion of a Worcestershire college training centre is helping tackle an industry skills gap following an increased uptake in its plumbing courses. Evesham College has expanded its plumbing course provision after moving into larger premises that feature new teaching equipment. The upgraded training centre features eight workbenches, three fully-functioning bathrooms and two central heating rooms, alongside low carbon steel and cold-water cylinder facilities. The move follows an increase in applicants for the college’s Level 1 and 2 plumbing courses in recent years, against the backdrop of a national skills shortage in the industry. Learners on the courses have consistently performed well, with the department maintaining an above 80 percent pass rate the last two years and many students progressing on to industry-related apprenticeships at WCG’s Royal Leamington Spa College. The new space has helped the department increase the number of practical work stations on offer to students, and the expansion includes a new locker room and central heating wall which allows learners to test out their skills on different heating mechanisms. The upgraded space has also enabled the course to increase its provision and take on 10 additional learners this year, with the expansion helping to bring new talent into the industry.

To find out more about studying at Evesham College, visit: www.wcg.ac.uk/study

Students at WCG can choose to study either a Level 1 or Level 2 Diploma in Plumbing, with the courses including a mix of practical and classroom learning covering pipe work, plumbing processes, hot and cold-water systems, central heating and drainage.

Design & build opportunity

2,500 to 225,000 sq ft Industrial, storage and distribution use Design your own bespoke building for your company’s needs

BarberryBusinessPark.co.uk Earls Croome, Worcestershire WR8 9DJ Another development by

01905 728444

Lauren Allcoat 07738 981 480 lauren.allcoat@fishergerman.co.uk Richard Tomlinson 07967 195 147 richard.tomlinson@fishergerman.co.uk

Experience the World of Biomass Heating Technology Hargassner Biomass Heating Technology offers a comprehensive range of firing systems for all types of wood fuel, including wood pellets, conventional wood chips of various grades, wood waste and wood logs. Our high-efficiency levels speak for themselves. To lower emission values in oil or gas-reliant countries, Hargassner’s ambition is to make high-performance biomass heating technology accessible to everyone. Hargassner has been producing wood chip heating systems for 40 years and pellet systems for about 22 years. As a full-service provider for “heating technology with wood “, the range includes boilers in a diverse range of heating systems catering to various power requirements, from 6 to 330 kW for pellets, 17 to 60 kW for wood logs, and 20 to 2,500 kW for wood chips and a huge range of assortments. For even higher heating requirements, up to six boilers can be combined in a cascade. As for industrial heating systems, the new Magno series is available from 250 to 2,500 kW.

Ever present innovation The latest CNC-controlled sheet metal processing machines, welding robots, and a fully automatic powder coating system are employed in our production process. Our corporate philosophy places a strong emphasis on the company’s own research and development department. The product development takes place within the Hargassner company, realizing the motto “Advantage because of quality and technology

“. Prototypes can be built and tested without causing any disturbance to the actual series production. Continuous research is ensured with twenty test stands. Not only biomass boilers are evaluated, but also new fuels and controls. Hargassner is focused on continuous development in this area to guarantee its customers a better and more comfortable heating experience.

Hargassner is a pioneer and well-known for its vast experience. An excellent design and high-quality construction provide the best functionality and optimal performance, resulting in high customer satisfaction and a long boiler lifetime. Learn more: hargassner.com/at-en/ biomass-heating-systems

Using Business as a Force for Good Benefits for your business Accelerate your business to zero carbon Create strong engagement with staff Promotes values to customers Strong return on investment Build sustainability into your business Clean, pollution free heating and energy

01432 860644

info@caplor.co.uk Commercial

Business Direction 77 Dec.indd 1

29/11/2023 12:36:46

hwchamber.co.uk

Business News

DRPG, Our B Corp Story At DRPG, we have been on an extensive 17-year sustainability journey, starting back in the early 2000s attaining accreditations such as the BSI Standards, ISO20121, and ISO 14001. We’ve seen many accreditations come… and some go! With over 400 team members spread across the UK, US and Germany, it is important that messaging around sustainability remains clear, consistent and true to our values and mission which is to drive positive change for our clients, colleagues and communities. To avoid any greenwashing and breaking of the

green claims code, we use industry standards to help us stay accountable for the work we do towards people, planet and profit. We were the first agency to attain The Queen’s Award for Sustainable Development and we have just received word of maintaining Investors In People Platinum status. I am passionate about sustainability and was fortunate enough to be one of those who made the NetZero pledge at COP26 in Glasgow last year. All this hard work has led us towards attaining B Corp Certification in October 2023. We’re looking forward to diving into the B Corp community alongside other purpose-driven companies around the area, driving towards positive change and a brighter, fairer future.

Cyber Essentials Celebrates its 10th Birthday 2024 marks the 10th anniversary of the Cyber Essentials certification scheme. The scheme was set up by the National Cyber Security Centre (NCSC) to help improve the cyber resilience of organisations across the UK and therefore the resilience of the UK as a whole. By looking at hacks and cyber incidents across the country, they pinpointed the most effective steps to stop the majority of commodity cyber attacks. Their findings led to the creation of the Cyber Essentials certification scheme which is designed to be a minimum benchmark for all organisations to achieve. Cyber Essentials can be compared to a car MOT, it is an annual cyber safety check that gives reassurance to the organisation and those it trades with that there is a good level of cyber hygiene in place. Since its launch in 2014, over 100,000 certificates have been issued and the standard has been regularly updated as threats and technologies evolve. Tom Mann from Sutcliffe & Co Insurance Brokers in Worcester states, “For businesses it can be difficult to know what measures to put in place to keep your systems and data secure. Achieving the NCSC’s Cyber Essentials scheme proves that you have put the most important controls in place to significantly reduce the likelihood and severity of a data breach. We provide cyber insurance to thousands of businesses and those with Cyber Essentials certification are far less likely to claim.” Herefordshire & Worcestershire Chamber of Commerce has held the Cyber Essentials certification for many years. Certification costs from £300 + VAT for a micro-organisation (1-9) employees and small, medium and large organisations will pay a little more, on a sliding scale that aims to reflect the complexity involved in

assessing larger organisations. Chamber Members get a £10 discount on the certification fee. Sharon Smith, Chief Executive of Herefordshire & Worcestershire Chamber of Commerce says, “We hold a huge amount of data and we are completely reliant upon our IT systems. Knowing that we comply with Cyber Essentials gives me a great deal of reassurance. The British Chambers of Commerce encourages all of its members to meet the Cyber Essentials standard.” After 10 years of certifications the data clearly shows how effective the scheme is. Many industry bodies now recommend it to their members and it is now a common requirement in procurement contracts. Insurance companies acknowledge its effectiveness and many of them will offer discounts to policy holders who are certified. For more information on Cyber Essentials certification and the £10 Chamber member discount visit www.hwchamber.co.uk/ chamber-cyber-essentials or speak to your Chamber Account Executive. For more information on Cyber Insurance contact Sutcliffe & Co on 01905 21681 or email enquiries@sutcliffeinsurance.co.uk.

Herefordshire and Worcestershire Chamber of Commerce

New Cutting-Edge eLearning Platform EG People Development, based in Malvern and led by Liz Gait, unveiled its cutting-edge eLearning platform at the Three Counties Showground. The launch took place at our Business Expo, which attracted 117 exhibitors and approximately 700 attendees. In collaboration with fellow Members Indegu, EG People Development introduced its latest offering, incorporating the Insights Discovery tool developed by Andi Lothian. Insights Discovery utilises a four-color model – Cool Blue, Earth Green, Fiery Red, and Sunshine Yellow – to enhance workplace understanding and foster self-awareness for improved interpersonal connections. Liz Gait, the Director and Owner of EG People Development, emphasised the significance of Emotional Intelligence (EQ), which differs from IQ by focusing on self-awareness, motivations, emotional triggers, empathy and communication. The eLearning program offered by EG People Development guides learners through comprehending Insights Discovery, deconstructing the preferences wheel and underlining the role of EQ in the workplace. Working closely with Indegu, known for delivering award-winning online training to diverse sectors, EG People Development simplified the process of sharing knowledge online, making it accessible and engaging for clients. Sharon Smith, CEO, praised EG People Development, Indegu and the Business Expo stating: “The Chamber’s Expo has always been a platform for businesses to showcase their innovative products and services. This year is no exception. It truly encapsulates the vibrancy, innovation and professionalism of the Herefordshire & Worcestershire business community.” EG People Development’s eLearning program offers a solution for organisations aiming to enhance workplace dynamics. For further information on this insightful eLearning programme, you can reach out to Liz Gait at liz@egpeopledevelopment.com or visit www.egpeopledevelopment.com.

NFTs in arts and culture In October, the House of Commons Culture, Media and Sport committee published “NFTs and the Blockchain: the risks to sport and culture”. This has stirred real concern over the emergence and popularity of non-fungible tokens (“NFTs”) and the risks and adverse effects NFTs present to consumers and creators. NFTs previously represented a small and very niche market prior to 2020 with total sales of these digital assets amounting to roughly $13.7m at the time. The sale of NFT collectibles grew year on year and reached up to $12.9bn in the first quarter of 2022 until a surprising fall – with sales dropping by around 60% by the third quarter. It is widely believed that the loss of its significant value was caused by inflation going through the roof in a postpandemic world, the collapse of Terra’s LUNA and UST as well as the crypto exchange FTX – all of which led to a rapid selling-off of cryptoassets. In its report, the committee identified that, despite the 2022 decline in the cryptoasset market, NFTs remain relevant especially where new and recent developments in augmented reality technology may renew interest in them.

Art and culture In its report, the committee accepted that NFTs and blockchain technology have presented unique opportunities for artists and creators. However, it warned that NFTs also cause widespread IP issues and increase the risk of copyright infringement. The creation of an NFT work – or “minting” – if done without permission of the creator is an infringement of that creator’s copyright. As minting costs are often passed on to an NFT purchaser, copyright infringement of NFTs is effectively costless, which encourages more bad actors. This leaves copyright holders who may only be starting their foray into the NFT collectible market and individual consumers with minimal resources very limited recourse and redress. This is particularly so where legal proceedings may not be appropriate on a cost-benefit analysis or are simply impractical. Also, given the ease with which infringed or fraudulently acquired NFTs could be advertised on NFT marketplaces, individual copyright enforcement through notice and takedown can be impractical despite most marketplaces offering the same. The committee recommended that the government get involved and: •

Liaise with NFT marketplaces and stakeholders to reduce the scale of infringement and provide tools to copyright holders to enforce their rights and ensure infringing works are efficaciously removed

•

Review and reduce the scope of ‘safe harbour’ provisions in the E-Commerce Regulations 2002 which absolve NFT marketplaces of liability for having unlawful and infringing work advertised and offered for sale in their spaces

A PASSION FOR PEOPLE

•

Introduce a code of conduct for marketplaces operating in the UK and targeting its consumers which protects consumers, creators and sellers alike

•

Implement an equivalent liability regime and measures which were put in place in the EU under Article 17 of EU Directive on Copyright in the Digital Single Market, enabling the prompt removal of infringing content and prevent future reappearance of the same infringing content.

The impact of NFTs may not reach the peaks attained over the previous years. Although with much less hype, NFTs are here to stay, especially given their and blockchain technology’s inimitable applications in many areas of human life, especially in arts and culture. On the other hand, interest could well be renewed following a surge in sales in November, more value-driven projects, and recent brand and artist collaborations like Adidas’ Digital Art Studio Residency . It could be argued that the very fact the government is taking the time to research and publish this report shows the level of interest NFTs have gained in recent years and the threat these and other cryptoassets would continue to pose to intellectual property in arts, culture and further afield. Indeed, it has created new markets for artworks and encouraged many generations to acquire and hone new digital skills. However, these new technologies, digital assets, and cryptomarkets do give rise to very tangible IP issues. Such issues could require more flexible regulatory regimes. We will continue to monitor the government’s response which is due by the end of the year.

For more information, please contact Steven Murray, Partner, Head of IP and Technology Disputes M: 07921 498 467 | E: smurray@hcrlaw.com Cris Manuel-Hughes, Legal Director M: 07989 075 975 | E: cmhughes@hcrlaw.com

www.hcrlaw.com

HCR Legal LLP is authorised and regulated by the SRA

Chamber Training

Artificial Intelligence in the Workplace – Friend or Foe? Artificial Intelligence (AI) has been around for decades. However, interest on the subject has soared since the launch of ChatGPT back in November 2022. It has been a hot topic of conversation at many business events and forums. Yet many SMEs are nervous about implementing AI into their business. Some may wonder how relevant it is to their company, what risks are involved, if they have the technical expertise or skills to adopt the change, and what the cost implications involve.

More information about each training course and upcoming dates can be found on the Chamber website

hwchamber.co.uk/eventsand-training-calendar

These are just some of the barriers businesses may face which could hinder their quest to positively implement the technology and understand how A.I.’s potential as a productive tool could benefit their business model. According to a news article in The Independent, 60% of businesses see AI as a good opportunity for business but there are still many that have concerns over the security of the emerging technology.

Recently the Herefordshire & Worcestershire Chamber of Commerce embarked on a journey to secure a new training provider that could support businesses across the two counties with guidance and the latest data on this fascinating, yet complex, subject. For those wanting to delve into the realm of AI and understand its residence in the workplace, the training team invite you to registrar your interest by emailing training@hwchamber.co.uk. We will be launching our brand-new course Spring 2024. More information about each training course and upcoming dates can be found on the Chamber website : www.hwchamber.co.uk/events-andtraining-calendar.

Success in creating AI would be the biggest event in human history. Unfortunately, it might also be the last, unless we learn how to avoid the risks. -Stephen Hawking, Theoretical Physicist

Meet Our Training Team

Olivia Williams, Events & Training Manager

Amanda Swingewood,

Training Co-ordinator

Sharon Dunkley, Events & Training Assistant

Our Chamber Training Team are on hand to support you with any questions you may have. For further details, please do not hesitate to contact the team on 01905 673600 or email training@hwchamber.co.uk

hwchamber.co.uk

Chamber Training

Training & Development An Introduction to Digital Marketing & PR

Role of the Team Leader £160+VAT Members /

Managing People in the Team

Tuesday 23 January, 9.00-11.00am Free for Members /

Wednesday 10 January, 9.00am-4.00pm £160+VAT Members /

£110+VAT Non-members Location: Online

January Course Dates

£200+VAT Non-members Location: Hereford

Stress Management and Resilience

Managing Conflict in the Workplace

Wednesday 24 January, 9.00am-12.30pm £90+VAT Members /

Thursday 11 January, 9.00am-4.00pm £160+VAT Members /

£110+VAT Non-members Location: Online

£200+VAT Non-members Location: Worcester

Manual Handling

Google Analytics - 4 GA4

Wednesday 24 January, 9.00am-4.00pm £90+VAT Members /

Tuesday 16 January, 9.00am-12.30pm £90+VAT Members /

£110+VAT Non-members Location: Worcester

£110+VAT Non-members Location: Online

February Course Dates

Emergency First Aid at Work

Train the Trainer

Wednesday 17 January, 9.00am-4.30pm £90+VAT Members /

Thursday 1 February, 9.00am-4.00pm £160+VAT Members /

£110+VAT Non-members Location: Worcester

£200+VAT Non-members Location: Worcester

Employment Law Update

Introduction to Microsoft Excel

Thursday 18 January, 10.00am-3.00pm £160+VAT Members /

Tuesday 6 February, 9.00am-4.00pm £160+VAT Members /

£200+VAT Non-members Location: Worcester

£200+VAT Non-members Location: Online

An Introduction to Finance for the Non-financial Manager

IOSH Managing Safely®

Thursday 18 January, 9.00am-4.00pm £160+VAT Members /

Tuesday 6 February- Friday 9 February, 9.00am-4.00pm £495+VAT Members /

£200+VAT Non-members Location: Worcester

£595+VAT Non-members Location: Worcester

Tuesday 13 February, 9.00am-4.00pm £200+VAT Non-members Location: Online

Effective Time Management Thursday 15 February, 9.00am-4.00pm £160+VAT Members / £200+VAT Non-members Location: Hereford

An Introduction to Digital Marketing & PR Tuesday 20 February, 9.00-11.00am FREE for Members / £110+VAT Non-members Location: Online

Courses may be subject to change from the time of printing.

We would like to hear from you! Whilst continuously expanding the training offering, the Training department are always looking for new ideas for courses. It’s great to understand what topics will be most beneficial to local businesses. For any suggestions, please email training@hwchamber.co.uk. More information about each training course and upcoming dates can be found on the Chamber website - hwchamber.co.uk/events-and-training-calendar

Herefordshire & Worcestershire Chamber of Commerce

Cover Feature

Fifty years: HELLER Machine Tools UK HELLER UK - Partner in prestigious turnkey projects. For 50 years, HELLER Machine Tools UK has been an important cornerstone of HELLER in the UK. What started out as a service location as a result of HELLER’s growing sales success has developed into a renowned Centre of Excellence for turnkey projects and innovative manufacturing solutions. 1974 - Activities started from a small factory unit in Padgets Lane, Redditch and primarily focused on reconditioning and servicing of existing machines, fixture manufacture and assembly as well as assembly of cold sawing machines. 1981 - Following a major decision to manufacture parts for the HELLER Group and assemble standard machines in the UK and having outgrown the small unit, the company moved within Redditch to a brand-new facility in Ravensbank Drive in 1981. 1982 - HELLER starts series production of BEA machining centres equipped with state-of-the-art CNC control technology HELLER uniPro NC 80. 1997 - The machining centres from the MC series launched are equipped with HELLER uniPro CNC 90 controls. At the time, HELLER already offers a broad portfolio of machines for a wide range of applications – flexible, modular for increased productivity and rational manufacturing processes. Such was the success of the UK operation, that in 1997 the company again moved within Redditch to its present site at Acanthus Road. The company finished assembling the MCP generation and quickly moved on to MC, MCi, H and HF series machines, now into their GEN4 and GEN2 versions, whether it be single unit through to large series automated production lines. Installing 3 flowlines from 2012 –2023 to fast forward Assembly Production. Additionally, it became one of the only remaining Centres of Excellence for assembling machines in the country. From the early years of streamlining measures, increased productivity and

quality enhancements, HELLER has always responded to develop flexible and modular machining centres and system transfer lines, tailored to specific customer applications. HELLER UK have been at the forefront of many prestigious turn-key projects and manufacturing solutions for the automotive, aerospace, defence and power generating sectors. On the personnel side, HELLER UK currently employs over 150 people, many of them long serving staff from five years right up to 40 years’ loyal service. A global supplier of innovative machining solutions the HELLER Group constantly develops a unique global corporate culture. In the ever-evolving landscape of manufacturing, Heller Machine Tools stands out not only for its innovative technology but also for its commitment to nurturing the next generation of skilled professionals through its innovative apprentice program.

The Heller apprentice program has become a beacon for those enthusiastic about precision engineering and eager to embark on a rewarding career in the machining industry. This Program has been running since 1985 and produced many skilled professionals. From the early years of streamlining measures, increased productivity and quality enhancements, HELLER has always responded to develop flexible and modular machining centres and system transfer lines, tailored to specific customer applications. The success of the Heller apprentice program is evident in the calibre of professionals it produces. Successful apprentices are sought after in the manufacturing sector, a testament to the program’s effectiveness in preparing individuals for the challenges of the industry. Heller acknowledges the advantages and business benefits derived from a successful apprenticeship program.

hwchamber.co.uk

Cover Feature

Worcestershire firm of Chartered Accountants are celebrating 40 years of excellence. Celebrating their milestone anniversary in 2024, Chartered Accountants Ormerod Rutter look back over 40 years of success. Peter Ormerod qualified as a Chartered Accountant in 1981 and spent his early career in a local firm. His desire to offer a higher level of service led to him to him establishing his own Chartered Accountancy Practice in 1984. In 1987, Peter met up with an old school friend, Garry Rutter, they had both grown up in Bromsgrove and had known each other from Primary school. Garry was a Chartered Accountant and had worked overseas but was now back and subsequently Garry joined Pete in the business. 40 years later, Ormerod Rutter Chartered Accountants has 11 partners and employs over 230 people across offices in Droitwich, Bromsgrove and Birmingham. It is one of the region’s leading independent accountancy firms.

Its motto ‘Big Firm Capability, Family Firm Personality’ drives the values and culture of Ormerod Rutter. Peter and Garry now work alongside 9 other partners in the firm. Their belief in the importance of the relationship and understanding of their clients has endured through four decades in business; it cements the qualities that all the Partners and staff deliver. Ormerod Rutter has consistently adapted over the years to the changing needs of its clients and the financial landscape, staying at the forefront of industry trends and technological advancements. The firm’s comprehensive range of services includes audit, accountancy, tax planning and business solutions. They are also able to offer specialist advisory services in areas such as company restructuring, inheritance tax, wealth planning,

VAT, and research & development. Garry Rutter comments: ‘As we celebrate the 40th anniversary of Ormerod Rutter, we reflect on the enduring relationships we’ve built with our clients and colleagues, who’ve been an essential part of our story. It’s a testament to the dedication and expertise of our fantastic team, as well as the trust placed in us by our clients.’ In recognition of this significant milestone, Ormerod Rutter will be organising a series of events throughout 2024 to celebrate the 40-year anniversary. These events will provide an opportunity for the firm to showcase its commitment to fostering lasting relationships and continuing to provide exceptional service for years to come. Find out more about Ormerod Rutter’s full range of Chartered Accountancy services at ormerodrutter.co.uk.

Herefordshire and Worcestershire Chamber of Commerce

People To Do Business With

People to do Business With Tudorgate Homes

Matrix Networking Group

Every Trick Ltd

01386 573191 www.tudorgatehomes.co.uk

07960 553019 www.matrixnetworking.co.uk

07868212409 www.everytrick.co.uk

The Business Builder

BDS Global

07736 396519 / info@thebusinessbuilderonline.com www.thebusinessbuilderonline.com

0330 024 1555 / media@bdsglobal.co.uk www.bdsglobal.co.uk

Tapcast Limited Fresh Nous 01905780810 / chat@freshnous.com www.freshnous.com

07584208134 / hello@toucan-exhibitions.co.uk www.toucan-exhibitions.co.uk

Glued

01386 792196 / support@tapcast.co.uk 07787557197 www.gluedlimited.co.uk www.tapcast.co.uk

Marmon Foodservice Technologies www.calibrevaservices.com

01905 783213 / customerservice@marmonfoodservice.com www.marmonfoodservice.com

Peter Cooks Bread Ltd

G Bruce & Co Ltd t/a Brusco Food Group

01885490487 / hello@petercooksbread.co.uk www.petercooksbread.co.uk

01386 761555 www.brusco.co.uk

Iguana Exhibitions Ltd

Willow Barn

01527 861 111 / enquiries@iguanagroup.co.uk www.iguanagroup.co.uk

hello@bennettswillowbarn.co.uk www.bennettswillowbarn.co.uk

Calibre Virtual Assistant Services

Toucan Exhibitions and Events Ltd

RevGen

Areterra

0330 8189823 / hello@revgen.uk www.revgen.uk

07871007007 www.areterra.co.uk

Yum Sweet Treats 07966 070245 www.yumsweettreats.co.uk

Fusion Brasserie Ltd T/A Feli’s Bar and Restaurant 01905 840647 / bookings@felisrestaurant.com www.felisrestaurant.com

Holistic HR 07723 567700 www.holistic-hr-consultant.com

Intelecomm (UK) Ltd 01905 726555 / info@intelecomm.co.uk

Upton News & District Magazine

Worcester BID

07538785314 www.uptonnews.uk

01905 731612 / info@worcesterbid.com www.worcesterbid.com

www.intelecomm.co.uk

Spring Forward Landscaping 07534228856 www.springforward-landscaping.co.uk

Midland Automobile Club Ltd

Pixertise Limited

01886 812211 www.shelsleywalsh.com

01684 770785 / theteam@pixertise.co.uk www.pixertise.co.uk

Architxt Ltd

Beard

07419328286 / info@architxt.co.uk www.architxt.co.uk

HSC Interiors 01905 506437 / hello@hscinteriors.co.uk www.hscinteriors.co.uk

01905 887779 / hello@wearebeard.com www.wearebeard.com

Plantamamita sales@plantamamita.com www.plantamamita.com

hwchamber.co.uk

People To Do Business With

Saporito Electrical Limited

CVC Window Cleaning Ltd

01527 450427

07765428726 / cvcwindowcleaning@gmail.com www.cvcwindowcleaning.co.uk

Flywheel IT Services (West Midlands) Limited 07934216895 www.flywheel-it.co.uk

Nicklin Accountancy Services Ltd 0121 550 9916 www.nicklins.co.uk

Jeni Howland / The Apothecary Shop 01531 633448 / enquiries@theapothecaryshop.co.uk www.theapothecaryshop.co.uk

Poolbrook Kitchen and Coffee Shop 01684 574609 / poolbrookcafe@yahoo.com

Media Miss 07423 463996 www.mediamiss.co.uk

Oakfield Software Ltd Kinder Accountant 07813303849 www.kinderaccountants.co.uk

07966136358 www.visualworkshops.co.uk

Small Biz Digital Media Nicola Hale - People Consulting LTD

Old Granary Pierogi

07545 078661 / nicola@nicolahale.co.uk www.nicolahale.co.uk

07456 052 156 or 07706 197 311 / oldgranarypierogi@gmail.com

0782 466 1038 / dave@smallbizdigitalmedia.com www.smallbizmedia.co.uk

FDL Ltd (Fuerst Day Lawson)

The Essence of Leadership

White Logistics & Storage Ltd 01386 562600 / enquiries@whitelogistics.co.uk www.whitelogistics.co.uk

LR (Lygon) Limited 01386 852255 / reservations@lygonarmshotel.co.uk www.lygonarmshotel.co.uk

01881 251713 / sales@fdl.co.uk www.fdlworld.com

Three Shires Care Ltd T/A Home Instead Hereford

07494068049 / sue@ theessenceofleadership.com www.theessenceofleadership.com

01432 804000 / info@homeinstead.co.uk www.homeinstead.co.uk/hereford

BHM Energy Limited 07383 939373 / sales@bhmenergy.com www.bhmenergy.com

MBM Associates 07494 276519

RNC Enterprises appyepos LTD 07811337467

01432 376621 / marketing@thepoint4.co.uk www.thepoint4.co.uk

www.appyepos.com

Your Epic Home Millbank Coffee Company 01886 886050 / millbankcoffeeco@gmail.com www.millbankcoffee.co.uk

Penyard IT Services Ltd

07488 291637 www.yourepichome.co.uk

Meta Transform 07970 449389 www.meta-transform.com

01905 955014 / dstokes@penyarditservices.com

Events

Enter the Chamber Business Awards 2024 Sponsored by Herefordshire Council and Worcestershire County Council ________________________________________________ _________________________________________________________ The Herefordshire & Worcestershire Chamber of Commerce are delighted to invite guests to the Worcester Arena for the Chamber Business Awards 2024, sponsored by Herefordshire Council and Worcestershire County Council. The Awards will welcome over 700 guests from businesses across the two counties. The Awards celebrate firms across Herefordshire and Worcestershire and are a fantastic way to raise awareness of local business success. There are 15 awards up for grabs, with each of the winners also being entered into the final coveted award, Business of the Year. The benefits that come alongside entering an award are invaluable, including a great boost to staff morale, a powerful tool to raise your profile and a way to stand out against your competitors. Award Entries Open – 9.00am Monday 8 January 2024 Award Entries Close – 4.00pm Monday 18 March 2024 Awards Ceremony – Thursday 13 June 2024 _________________________________________________ _________________________________________________ ________

Award Categories: Best use of Technology and Trends, sponsored by EBC Group Charity Business of the Year, sponsored by Milford Research & Consultancy Ltd Commitment to the Community, sponsored by Malvern Panalytical Employer of the Year, sponsored by Thursfields Excellence in Customer Service, sponsored by 3WH Excellence in Innovation, sponsored by Malvern Hills Science Park Excellence in Manufacturing and Engineering, sponsored by ABE Ledbury Excellence in Professional Services, sponsored by Castle Green Financial Planning Excellence in Sustainability, sponsored by Rehau Health and Wellbeing in the Workplace, sponsored by Cargill Protein High Growth Business of the Year, sponsored by mfg Solicitors LLP International Trade Business of the Year, sponsored by Britannia Dynamic Logistics Micro Business of the Year, sponsored by Worcestershire Growth Hub Most Promising New Business, sponsored by Hayward Wright Small Business of the Year, sponsored by GJS Dillon Business of the Year, sponsored by Herefordshire Council and Worcestershire County Council, the chosen winner of winners ________________________________________________ __________________________________________________________

Tickets Single tickets: £115.00+VAT Members / £150.00+VAT Non-members Table of 10 tickets: £1,035.00+VAT Members / £1,350.00+VAT Non-members Entering the Chamber Awards is completely free of charge for Members, £50 per entry for Non-members and is limited to 3 per company.

Booking Chamber Event Places To book places on any Chamber event please visit the website or email: hwchamber.co.uk/events-and-training-calendar / events@hwchamber.co.uk.

hwchamber.co.uk

Two Counties

25k for 25yrs – Silver celebrations at Herefordshire’s Pearl Lake Country Park A substantial donation is being made to charities across the region by Glenn & Hannah Jones of Discover Parks marking a quarter of a century in business there. Together with staff and holiday home owners past and present the couple recently celebrated a company milestone, announcing they wanted to give back something to those who had helped them achieve so much at their award winning park at Shobdon. It’s resulted in a donation of £25,000 to mark the 25 years since they first took ownership in 1998. “It’s hard to believe a quarter of a century has passed since we first walked through the gates as owners” said Glenn. “It’s been an exciting and exhilarating journey and occasionally a bit overwhelming. We’ve reached an incredible milestone and are extremely proud of our success, but couldn’t have done it without the support of our amazing team and the wonderful holiday home-owners & guests who make the park what it is today.”

Chairman of Herefordshire Council and local Councillor, Roger Phillips, was at the cake cutting ceremony. “They’ve contributed an enormous amount to the local economy, together with their team they make Pearl

Lake a very special place and a fantastic business that’s greatly appreciated by the holiday home owners and visitors who frequent it, here’s to the next 25 years!” www.pearllake.co.uk

County’s only specialist marketing recruitment agency opens in Worcester A Worcestershire businesswoman has launched the county’s first, and only, specialist marketing, business development and customer care recruitment business. As we head into the new year thoughts turn to the ‘new start’ that the 1st January brings and ‘new year resolutions’. According to research published in December 2022, 20% of people in the UK resolved to pursue a career ambition in 2023, with the figures for 2024 due out in a matter of weeks. Kelly White, Founder of Number Fifteen Recruitment said, ‘With the number of job seekers surging for the 8th consecutive month, as companies turn to redundancies to shrink their workforces, it is more important than ever for

businesses and candidates to work with specialist agencies.’ She continued, ‘Although some recruiters work in a variety of roles, in this market you may want to choose a recruiter that specialises in your field or the field of the role you are looking to recruit. A recruiter within a specialty is more likely to be educated on the requirements of a job and the type of candidate who can excel in that position.’ ‘The team at Number Fifteen Recruitment have a combined experience of over 50

years, in sales, marketing and customer care so our knowledge of the skills and behaviours required is unparalleled.’ ‘Usually, January to March is the best time to look for a job, as recruitment budgets are allocated, but the market can become very competitive so my advice would be to start researching now, prepare your CV and get interview ready.’

Christmas Sing Out for Malvern & Worcester Food Banks On Thursday 23rd November, 180 pupils from Primary Schools around Worcestershire gathered at Malvern St James Girls’ School for the “Big Sing”, a celebration of children’s voices. Lawn C of E Primary School and Madresfield

Each child taking part in the Big Sing was encouraged to bring one or more items to donate to The Trussell Trust Worcester and Malvern Foodbanks. MSJ’s Prep Music Coordinator, Elizabeth MacDonald, organises the annual charity concert inviting local schools to join together as one massed choir. This year the event grew in size considerably, with seven local schools taking part: Cradley C of

C of E Primary School, alongside Year 3 and 4 pupils from Malvern St James. Over 200 proud parents gathered to watch the concert on Thursday afternoon, with children singing a mixture of Christmas E Primary School, Suckley Primary School, Pitmaston Primary School, The Downs Malvern, Welland Primary School, Eldersfield

Herefordshire & Worcestershire Chamber of Commerce

tunes and uplifting songs to raise spirits and awareness for the important work of our local Foodbanks.

Business News

REHAU scores hat-trick at National Fenestration Awards 2023 On Saturday 28 October, REHAU was awarded Systems Company of the Year at the National Fenestration Awards, as well as scooping Best Use of Video for partnership film with Uxbridge based fabricator, Visio, while Area Sales Manager, Hannah Smith also walked away with Young Person of the Year. Representatives of the company provide their comments:

Flush Fit window was part of their journey and helped to elevate them from the competition in their local area.”

Martin Hitchin, CEO of REHAU on Systems Provider of the Year: “2023 marks my 35th year working at REHAU, and what a fantastic set of accolades to add to a milestone year. Our industry is brimming with great talent, evidenced by the plethora of outstanding nominees present at the NFAs this year. The level of quality fenestration businesses are demonstrating right now has never been higher in my opinion. So, to walk away with Systems Company of the Year against some stiff competition is just the icing on the cake. I couldn’t be prouder of this great company and all the people that make it. Congratulations to all the other winners as well.” Stephen Beresford, Head of Marketing, comments on winning Best Use of Video:

Hannah Smith on winning Young Person of the Year:

“Without our brilliant fabricators, REHAU Window Solutions would not be the company it is today. There are so many fantastic businesses out there creating first-class windows for beautiful buildings – we think they deserve their stories telling. Visio was one such project where we used the power of video to celebrate the story of a father and son returning to fabrication back in 2022. We’re proud that our Rio

“I was really hoping that REHAU would walk away with something on the evening, but I never actually expected to win Young Person of the Year. I’m proud that I can represent women in the industry and thankful to the support REHAU has shown me over the years to help champion a more inclusive approach within the fenestration industry. I am part of an industry-leading team who empower me every day to continue my professional growth and achieve my dreams. I hope I can inspire more young people to consider a career in this dynamic industry.”

Forest Garden presented with King’s Award for Enterprise for Innovation Forest Garden, the UK’s largest manufacturer and distributor of wooden garden products, welcomed a large range of dignitaries to their Worcestershire headquarters, where they were presented the first ever King’s Award for Enterprise - for Innovation. Forest Chairman, Guy Grainger and CEO, Sam Smith were presented with the award, which is one of the highest and most prestigious given to UK businesses, by Beatrice Grant – The Lord Lieutenant of Worcestershire – who also read Forest Garden’s Grant of Appointment. Also in attendance at the event was Gary Woodman, Chief Executive of Worcestershire Local Enterprise Partnership, Councillor Alan Amos, Vice Chairman of Worcestershire County

Council Hall, Louise Hewett DL, High Sherrif ofWorcestershire and Councillor Robert Raphael, Chairman ofWychavon County Council. The prestigious King’s Award for Enterprise is for Forest Garden’s innovation of a world-first fully automatic high-speed fence panel manufacturing process. Guy Grainger, Forest Garden’s Chairman, said: “It was an amazing day to celebrate with our Forest Garden colleagues and local dignitaries as we were presented with our King’s Award for Enterprise – For

Innovation. “It recognises our continued commitment to push the boundaries and develop new manufacturing techniques for the 21st century.”

Gold standard employers honoured for supporting Armed Forces Fourteen organisations from across the wider West Midlands area attended an awards ceremony in Shropshire to receive their Defence Employer Recognition Scheme (ERS) Gold Awards, recognising their exceptional level of support to the Armed Forces community. Legion’s Battle Back Centre - the awards were presented by Air Commodore Adam Sansom, Air Officer North England, on behalf of the Ministry of Defence.

Held at Lilleshall House and Gardens in Shropshire – also home to one of the UK’s National Sports Centres and the Royal British

The Gold Award is the Ministry of Defence’s highest level of award available to employers who have gone the extra mile to support the wider Armed Forces community within their workforce, and communities. This year 193 organisations were awarded the prestigious Gold Award nationally, making

it a record-breaking year since the awards scheme launched. To find out more about the Employer Recognition Scheme and how your business can benefit from supporting the Armed Forces community visit www.wmrfca.org/employers. To view the list of organisations who have signed the Armed Forces Covenant visit www.armedforcescovenant.gov.uk/ get-involved/who-has-signed-the-covenant. hwchamber.co.uk

Good Health is Good Business In today’s fast-paced world, it’s not uncommon for people to put their health on the backburner. However, what many fail to realise is that good health is not only important for personal well-being, but it is also vital for success in the business world. It may come as a surprise, but investing in employee health and wellness can actually have a positive impact on productivity and the bottom line. A healthy workforce is a productive workforce. When employees are physically and mentally well, they are more likely to be engaged and motivated. Regular exercise and a balanced diet can result in higher energy levels, increased concentration, and improved mental clarity. This means fewer sick days and increased productivity, ultimately leading to a more efficient and profitable business. Furthermore, promoting good health within the workplace has been proven to boost employee morale and satisfaction. Companies that prioritise wellness initiatives create a positive and supportive work environment, fostering a sense of community and loyalty among employees. This, in turn, leads to increased employee retention and reduced recruitment and training costs, which can be substantial for businesses. Investing in employee health also demonstrates a company’s commitment to corporate social responsibility. By providing

access to fitness programs, healthy snacks, and flexible working arrangements, companies can contribute to the overall well-being of their workforce. This not only enhances the company’s reputation but also helps attract top talent in a highly competitive job market. In addition, a focus on good health can have a positive impact on reducing healthcare expenses. By encouraging preventive care and wellness programs, businesses can help identify health issues early on and prevent costly medical interventions down the line. This can result in significant cost savings for both employers and employees, improving the financial stability of all parties involved. Investing in employee health and wellness can lead to increased productivity, improved employee morale, enhanced company reputation, and significant cost savings. In other words, prioritising good health is not only the right thing to do, but it is also good for business.

This 6-hour qualification provides learners with the knowledge to recognise a range of mental health conditions, how to start a supportive conversation and when and how to signpost a person to seek appropriate professional help.

Finding Peace and Success: The Power of Mindfulness in Business In today’s fast-paced and competitive business world, it’s crucial to find effective tools to help you thrive. One such tool is mindfulness, which has gained popularity in recent years. Mindfulness involves being fully present in the moment, with a non-judgmental awareness. It allows you to better manage stress, make clear decisions, and foster creativity. By practicing mindfulness, you can enhance your focus, productivity, and overall well-being. Incorporating mindfulness into your business practices can create a positive work culture, boost employee morale, and ultimately lead to greater success. Embrace mindfulness and unlock your full potential in the business world.

Herefordshire & Worcestershire Chamber of Commerce

Thursday 25th January 2024 OR Thursday 22nd February 2024

5:00pm

To book or for more information please contact us at: Email: info@ww Tel: 01905 935069

New Members

Herefordshire Ludlow & North Shropshire College joins the Chamber as a Strategic Member Herefordshire Ludlow & North Shropshire College proudly announces its strategic collaboration with the Chamber, recognising the impact collaboration can have on education and industry. Comprising five colleges spanning Herefordshire and North Shropshire, the institution is dedicated to enhancing skills and knowledge throughout the region. With a focus on innovation in green technologies, the college is committed to empowering students for careers that contribute to a more environmentally conscious future, aligned with net-zero goals. Through tailored developments and strategic partnerships with employers, the college aims to equip students to drive sustainable change. Emphasising the crucial link between education and industry, the college actively

engages with employers to bridge the skills gap, ensuring that curriculum remains relevant and responsive to the evolving demands of the workforce. David Williams, Principal & Chief Executive, expressed enthusiasm about being active members of the local business community and contributing to a shared vision of preparing students for success in both employment and entrepreneurship. The college’s commitment extends to T Level placements, offering students hands-on experience in professional settings through collaborations with employers, enriching the

learning experience and providing practical application of knowledge. To learn more about Herefordshire Ludlow & North Shropshire College, visit www.hlnsc.ac.uk.

Oakland International Supply Chain Solutions Established in 1998, family business Oakland International is an award winning leading direct to consumer, direct to business and eco fulfilment specialist in contract packing, storage, picking, food distribution and brand development support covering ambient, chilled, and frozen food servicing the retail, convenience, discount, wholesale and food service markets in the UK and Ireland. Their reputation is for delivering the best client-driven, reliable, and flexible multi-temperature storage and logistics solutions designed to support suppliers and manufacturers year-round and with peak seasonal demands helping take the pressure out of the whole supply chain process. Encompassing a collective of innovative services, with sustainability at its core, their distress load management service saves unnecessary product from going to waste and is highly regarded by the industry, insurers, loss assessors, the FSA and local EHO. A spoiled or distress load can be costly for any business, no matter the type, food,

Their children’s charity, Oakland Foundation, supports children through a range of educational and youth projects based around education, health and nutrition, and sport.

non-food, or incorrect temperature, and can range from collapsed pallets, clandestine infiltration, temperature violation, theft, vermin or other contamination. Distress loads are a frequent occurrence across all industries and can cost a significant amount in both time and money.

BRCGS AA accredited Oakland International is a Certified B Corporation business with a strong ethical ethos and is working towards becoming the first business within their sector to achieve net-zero. Oakland also offers an end-to-end customs clearance service through EORI (UK) Limited.

The Officer of the Police and Crime Commissioner The Office of the Police and Crime Commissioner (OPCC) is pleased to have joined Herefordshire & Worcestershire’s Chamber of Commerce as a Strategic Member.

Covering the three counties of West Mercia and a population of 1.3m people, the OPCC is the public office supporting the function of the elected Police and Crime Commissioner John Campion in the execution of his statutory functions, including holding the police to account, ensuring services for victims of crime, setting council tax as part of an annual budget of circa £300m, joining up local partners and priorities and providing a strong voice for local communities in policing.

and estates functions, as well as being a host for West Mercia’s Youth Justice Service giving a total workforce of circa 150 staff.

The Office is comprised of both governance

Reassuring West Mercia’s communities

First elected in 2016, John Campion’s vision is set out through his Safer West Mercia Plan and its four key strands: Putting victims and survivors first Building a more secure West Mercia Reforming West Mercia

The OPCC has joined the Chamber of Commerce to build and grow relationships with both partners and businesses in the two counties, share knowledge, understanding and insights and hopefully support the further safety, growth and prosperity of our communities in Herefordshire and Worcestershire. Further information on the OPCC and our work on behalf of the Commissioner can be found on westmercia-pcc.gov.uk, or via social media. We look forward to working with both the Chamber and its members in this new capacity.

hwchamber.co.uk

New Members

Travel Management with arrangeMY Worcester-based Travel Management company, arrangeMY, is thrilled to announce its recent strategic membership with the Chamber of Commerce. This exclusive membership is tailored for businesses that play a vital role in boosting the local economy. It involves active participation and contribution to a vibrant and supportive business environment that encourages growth, collaboration, and economic prosperity within the local community. Being the largest independent family-owned

Travel Management company in the UK, arrangeMY is dedicated to leveraging its expertise to contribute to the development of the local community. Dedicated to sustainable travel solutions and holding an ECOsmart certification, the company is focused on making a positive impact in every aspect of their operations. Celebrating its 33rd year in business, arrangeMY offers a comprehensive range of services, including business travel and accommodation management, event planning, venue sourcing, and hospitality. Additionally, they extend their offerings

Acorns Support & Care Acorns provides care for babies, children and young people, who have life limiting or life-threatening conditions. Operating from a site in Worcester with 2 other sites in Birmingham and Walsall, we offer specialist palliative nursing care and support for local families. Our hospices provide a happy homely environment where children can experience all kinds of great activities, meet new friends or relax and enjoy some quiet time. Caring for a child with complex medical needs can place unimaginable demands on a family, both physically and emotionally. When time is short every moment is precious which is why, as well as providing specialist care, we help families to make lasting memories. Quite simply, we’re here to support

families on their journeys, in any way we can. Our package of care is tailored for each individual family to meet their medical, emotional, cultural, religious and spiritual needs. Acorns supports over 900 children and their families every year. We are excited to join as a Strategic Member and take our place in building strong links with the rest of the Worcestershire and Herefordshire business community and building awareness of our services, so that we can continue to reach families when they need us most. For information about Acorns, you can find out more at www.acorns.org.uk.

Wyevale Nurseries Wyevale Nurseries provides a one-stop-shop for a variety of industries looking for field and container-grown trees and transplants, container shrubs and herbaceous plants. With over 90 years’ experience, we have our roots firmly in our horticultural heritage while continuing to innovate with new plant introductions, modernised production methods and advancements in technology. Based on 3 main production sites in Herefordshire, as one of Britain’s largest family-run wholesale nurseries, we supply the highest quality of plants with service levels to match. Our long-term vision is to continue as a leader in the Horticulture Industry, contributing significantly to the greening of landscapes and gardens whilst operating safely and sustainably

from company and customer perspectives. There is still significant potential to grow our market share and expand. To do this we will continue to invest in our production sites, our people, and our service levels. We will seek out new opportunities that allow us to track and respond to trends and changes in the industry. By becoming a Strategic Member of the Chamber of Commerce we are excited to forge relationships with other like-minded local businesses, increase our profile as a trusted employer, and contribute towards sustainable local and national economic growth.

to include training administration and apprenticeship management services for businesses of all sizes. Their award-winning travel agency, arrangeMY escape, located in Worcester and Malvern, provides a bespoke and complete travel service to help you discover the holiday of your dreams. With a commitment to making a positive impact, arrangeMY is enthusiastic about supporting the Chamber in building local economic strength, striving to create a difference in the community.

Kanes Foods Ltd Kanes are one of the UK’s leading producers of prepared meal solutions, supplying fresh Stir Fry Noodles, Veg, Sauces, as well as Salad Bowls, Dressings, and Salad Kits to the country’s biggest grocery retailers. Our Vision is to build a safe, secure and sustainable business, passionate about fresh produce and improving the health of the nation by making healthy, tasty, convenient meal solutions affordable for everyone. Dr. Randall founded Kanes Foods in 1990. He was a pioneer in prepared produce and saw an opportunity in the consumer need for convenience products and was at the forefront of the development of the washed and ready-to-eat salads and vegetables that are so readily available today. Now owned by Dr. Randall’s two sons, Kanes is run by its leadership team headed by Managing Director Ian Schmid. At its heart, Kanes Foods is a second-generation family business and as such our core values are important. We believe in openness, honesty, fairness and trust. We encourage innovation and entrepreneurialism, and we celebrate success. Like any family, Kanes’ magic is in its people, and we’re committed to empowering individuals and teams to fulfil their potential: to be the best we can be, every day, to do the best job possible and have fun doing it. Our Mission is to delight our customers with industry leading quality, service and value and be the UK’s preferred partner for growers, always acting ethically and responsibly. We’re passionate about food, enthusiastic about providing healthy choices and committed to developing people, providing long-term, secure employment and opportunities for growth in our community.

To Let

New and Refurbished Industrial Units Pleasant and Convenient Location For enquiries please call

01384 569556 or 01299 822731 Wilden Industrial Estates Wilden lane, Stourport-on-Severn DY13 9JY

enquiries@wildenestates.co.uk

www.wildenestates.co.uk

Find your digital voice! Engaging your brand with audiences that matter.

be-everywhere.co.uk E: info@be-everywhere.co.uk

T: 0191 580 5990

hwchamber.co.uk

Business News

Treble celebration for Hereford law firm A Herefordshire law firm is marking a trio of successes - with national recognition, exam accolades and new staff giving plenty of cause for celebration. Lanyon Bowdler has been recommended as a top level law firm for clinical negligence in two national guides, and is expanding its clinical negligence team to meet a growing demand for its services.

employers with outstanding talent.

Lucy Small, partner and head of the Hereford clinical negligence team, said another reason to celebrate was legal assistant Kate Ivey’s achievement in gaining her CILEX Professional Diploma in Law and Practice - passing her Level 3 exams with distinction. She said: “Big congratulations must go to Kate for passing her CILEX exams. She is a valued member of the clinical negligence team and has worked very hard for her success.

“Clinical negligence is an important area of the law and Lanyon Bowdler is seeing more enquiries than ever from people who are seeking justice following significant injury. “It can be an extremely complex field but it is very rewarding when we are able to deliver the support and favourable outcomes for clients, often at what can be the most challenging times of their lives.

“CILEX is a highly regarded organisation within the profession which is helping thousands of people develop a career in law while providing

“It was also great to see Lanyon Bowdler once again recommended as a top tier firm for clinical negligence in The Legal 500 and Chambers UK guides which were published recently.

“The increase in demand for our services has necessitated an expansion of our clinical negligence team in Hereford and we are delighted to have added to the team

Rotherwood Healthcare Announces Partnership with Herefordshire Cricket Ltd Rotherwood Healthcare, a leading provider of Residential, Nursing, and Dementia Care, is thrilled to announce it is the Official Partner of Herefordshire Cricket Ltd, Herefordshire National Counties First and Development XI playing and training shirts. This collaboration signifies Rotherwood Healthcare’s commitment to supporting local community initiatives and fostering inclusive sporting events throughout the region. At Rotherwood Healthcare, we are deeply passionate about empowering the communities we serve. Partnering with Herefordshire Cricket Ltd aligns perfectly with our values and we fully support their mission to make sport an inclusive

experience, accessible to everyone regardless of age or background.

throughout 2023 to ensure we can help a growing number of clients.” CILEX is the professional association and governing body for Chartered Legal Executive Lawyers. It has a growing network of 17,000 legal professionals and is helping to shape the specialist legal workforce of the future. For more information about Lanyon Bowdler, visit www.lblaw.co.uk or call the firm’s Hereford office on 01432 352342.

that offers opportunities to enrich our residents’ lives. This collaboration signifies a step toward a more vibrant, connected, and inclusive community. We look forward to working closely together in 2024!”

With four existing care homes across the county and an exciting new project underway in Colwall, Rotherwood Healthcare understands the importance of community connections. For our residents and staff, feeling connected is paramount. Sporting events play a pivotal role in enhancing mental and emotional wellbeing. Furthermore, they offer valuable opportunities for intergenerational connections, enriching the lives of both the older generation and the youth in our community.

Richard Cox, the General Manager of Herefordshire Cricket Ltd said, “We are delighted to welcome Rotherwood as our National Counties XI and Development XI front of shirt sponsor for 2023 -25 and look forward to working with them and their various outreach programmes over the coming years. As an outstanding provider of healthcare locally and with the focus on Cricket being a definitive outlet for so many people to strike a balance in their life around family, work and health, this is the perfect opportunity for us to profile the importance of well-being. We look forward to getting started.”

John Fennell, the Chief Executive Officer of Rotherwood, expressed his enthusiasm about the partnership, stating, “We’re thrilled to support a county-wide initiative

For more information about Rotherwood Healthcare and its commitment to community engagement, please visit www.rotherwood-healthcare.co.uk

WCWFC’s Rise: A Winning Streak and an FA Cup Challenge In an unprecedented feat, Worcester City Women FC has secured a spot in the Second Round Proper of the FA Cup, marking a historic moment for the club. The draw pits them against third-tier powerhouse MK Dons, and the clash promises to be a thrilling encounter on City’s home turf at Sixways Stadium. City’s fanbase is gearing up to rally behind their team, hoping to propel them to victory against higher-ranked opponents. The support at Sixways Stadium is expected to be a crucial

factor as the squad aims to continue their impressive run in the competition. Despite the tier difference, Worcester City Women FC is riding high on recent success, having comfortably won the First Round Proper with an impressive 5-0 victory over Rotherham United. The team’s outstanding form is reflected in their current standing in the West Midlands Regional League, where they sit in second place, trailing Lye Town Ladies by just a point.

Herefordshire & Worcestershire Chamber of Commerce

The 23/24 season has seen WCWFC dominate their opponents, outscoring them 29-7 and establishing themselves as the league’s top scorers. Striker Olivia Mitcham has been in sensational form, leading the league in goals with an impressive tally of 10 in 7 matches. Stay tuned for an exciting journey ahead as the team strives for more victories and looks to make a lasting mark in women’s football.

International Trade

FTAs, New Trade Agreements and Negotiations New Free Trade Agreement with Turkey

UK and South Korea New Trade Deal

As one of the UK’s key trading partners, Turkey has a big impact on exporting. The Government continues to upgrade the Free Trade Agreement between the UK and Turkey to make it more helpful to local businesses.

After successful extension of UK – South Korea Trade Agreement, the negotiations were launched on 22 November to boost trade between the two countries.

The Government wants to build the new trade agreement using opinions of the UK businesses and their needs to make it as supportive as possible for MNE’s. To give your say follow the link: www.gov.uk/government/consultations/trade-withturkey-call-for-input.

Korean businesses commit £21 billion of investment into the UK and as the 13th largest economy in the world, it presents massive opportunities for UK businesses. The upgraded modern trade agreement is supposed to be profitable for both countries. One of the UK’s purposes is to secure modern digital provisions as almost 80% of UK export to Korea is delivered digitally. Do you think your business could benefit from trading with South Korea?

UK/US Individual State Agreements

DBT Midlands After Hours Networking Events

The UK Government has been working hard on individual agreements with US States to boost trade and economic co-operation. The last Memorandum of Understanding with Florida was signed 14 Nov 2023 and includes an update on trade barriers, supply chains, infrastructure, or transport.

The Department for Business & Trade are holding events for exporters with any level of experience or establishment and these after hours events will be delivered by experienced exporters. This is an ideal chance for you to gain top tips and build relationships. Worth looking in to if your business has a focus on trading in legal services, business consultancy services and Professional and Financial Tech services:

The other agreements that have been signed so far are with Indiana, North Carolina, South Carolina, Oklahoma Utah, Washington, and Florida. The UK is actively working on other economic partnerships with Texas, California, Illinois, and Colorado.

www.d2n2growthhub.co.uk

Upcoming International Trade Discussions and Implementations

International Trade Forum 2024

From January 2024, we can expect discussions related to UK-Australia FTA, Mexico agreements or other rounds of the UK-India trade deal.

We implemented the new International Trade forum in 2023 and are looking to continue this throughout 2024 and beyond. We now want your suggestions and input. This forum is for those of who are trading internationally. What are your barriers and what are your wins! Let us know at internationaltrade@hwchamber.co.uk, we want to hear from you! Members and Non-members are welcome.

Do not forget to sign up to our monthly International Trade newsletter to keep up to date with news, progress and changes by emailing our international trade team. For more information, do not hesitate to contact our International Trade Team internationaltrade@hwchamber.co.uk

What do you want to see from this forum? Who would you like to hear from and what would you like them to talk about?

Don’t forget to join us for the next forum which takes place virtually on 31 January 2024! Sign up now for free and network with likeminded people.

hwchamber.co.uk

International Trade

International Trade Training Courses Understanding Commodity Codes (Virtual)

10 January 2024 / 09:30 – 12:30 Non-member price, £190.00+VAT | Member price, £155.00+VAT

Methods of Payment and Letters of Credit (Virtual)

16 January 2024 / 09:30 – 15:30 Non-member price, £285.00+VAT | Member price, £235.00+VAT

ATA Carnets - Practical Guide (Virtual)

19 January 2024 / 10:00 – 13:00 Non-member price, £265.00+VAT | Member price, £195.00+VAT

Import Procedures including IP/OP (Virtual)

8 February 2024 / 09:30 – 15:30 Non-member price, £285.00+VAT | Member price, £235.00+VAT

A Beginners Practical Guide to Exporting (Virtual)

14 February 2024 / 09:30 – 12:30 Non-member price, £190.00+VAT | Member price, £155.00+VAT

Preference Rules of Origin (Virtual)

21 February 2024 / 09:30 – 12:30 Non-member price, £190.00+VAT | Member price, £155.00+VAT

Customs Procedures and Documentation (Virtual)

28 February 2024 / 09:30 – 15:30 Non-member price, £285.00+VAT | Member price, £235.00+VAT

*Courses may be subject to change from the time of printing.

Meet Our International Trade Team

Kayla Ball

Emma Harris

Our International Trade Advisors are on hand to support you with any questions you may have. For further details, please don’t hesitate to contact the team on 01905 673614 or email internationaltrade@hwchamber.co.uk. Herefordshire & Worcestershire Chamber of Commerce

Business News

The University of Worcester Business School is now accepting applications for its newly launched Executive MBA programme. This is accredited postgraduate qualification focuses on applied and relevant learning and encourages students to relate the knowledge and skills gained to real leadership and management scenarios.

Worcester Business School Come to a drop-in session at the University of Worcester’s City Campus on Wednesday 20th December between 10am – 11:30am to find out more about the programme. Scan the QR code to reserve your place.

The programme benefits from in-person lectures over four weekends per semester and can be studied alongside employment. The Executive MBA is designed with business leaders and managers in mind and aims to develop a critical appreciation and understanding of the theories, tools, and applications of leadership and management

with a strong focus on sustainability and carbon literacy. It is suited to professionals who are looking to develop their career.

Discover the Executive MBA at

Alternatively, contact emba@worc.ac.uk for more information or to register your interest. Link to course page www.worcester.ac.uk/ courses/executivemaster-of-businessadministration-emba.

Property Consultancy Supports Engineering Company to Double in Size Sierra CP Engineering Ltd, which designs and builds world-class engine and vehicle test facilities, is set to move to Worcester Six Business Park in spring 2024 after receiving support from leading property consultancy Fisher German. The company appointed Fisher German to conduct a full market search for a new site after outgrowing its current 14,000 sq ft premises in Malvern. Sierra CP Engineering was looking for a premises closer to Worcester which would enable it to extend its manufacturing area as part of ambitious growth plans to increase staff numbers and revenue. Fisher German conducted a thorough search for sites before acting on behalf of the company to negotiate and agree a new 10-year lease on a 28,167 sq ft premises at the business park. The firm’s building consultancy team then carried out a Schedule of Dilapidations and

Schedule of Condition for the unit. Contractors are anticipated to begin fitting out the site after Christmas, with Sierra CP Engineering expecting to officially open in spring next year. Tom Hyde, of Sierra CP Engineering, said: “We have been based at our current site for 20 years, and in the last 15 years we have seen our revenue grow from £3 million to £15 million per annum. “We are keen to build this momentum further, but we have outgrown our current premises and are very limited in what we can get out of the door.

“Our new unit at Worcester Six Business Park will provide us with ample space to expand as we look to accelerate our growth plans. “It is an extremely exciting time for the business, and we look forward to launching our new site in Worcester next year.”

Wyre Forest business leaders hail local partnership success. Two Kidderminster business leaders have urged other companies across Wyre Forest to ‘keep it local’ as they mark a unique 16-year partnership. specialisms to boost both family-owned businesses. Examples include Minster Micro overhauling the window firm’s IT security, networking and computer systems, with Worcester Road neighbours 5 Star recently installing a new glass staircase at Minster’s newly refurbished headquarters. IT solutions provider Minster Micro Computers, and windows experts 5 Star Windows and Conservatories, began their link up in 2007 and have since gone on to use their respective

Minster Micro has more than 40 years’ experience of supporting a range of businesses and sectors. The company is a recognised cyber security specialist and also offers a full suite of IT support services for SMEs and

larger organisations. It also supplies business management, manufacturing, CRM, payroll and HR software, training and implementation. 5 Star Windows and Conservatories are one of the largest home improvement companies in the region, supplying a range of windows, doors, conservatories, roofing and outdoor living accessories For more information, readers can visit ministermicro.co.uk and 5starwindows. co.uk. hwchamber.co.uk

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New Partner Appointment at Ballards LLP Midlands-based Ballards LLP Chartered Accountants has recently welcomed Andy Bewick as its newest Partner, further reinforcing the firm’s audit capabilities. He brings with him over 25 years of experience delivering business advisory services to a wide range of clients from start-up companies to multinational groups. Mr Bewick’s arrival is expected to fortify Ballards LLP’s position as a leading firm in the Midlands and further bolster its reputation for providing top-tier strategic services to clients across a diverse range of industries. His expertise will be instrumental in steering the firm through complex audit engagements and offering strategic insights to clients both in the UK and those with international operations. James Syree, CEO at Ballards LLP, expressed his enthusiasm for the recent appointment, stating, “Andy’s appointment reflects our dedication to offering market leading expertise to our clients. His extensive experience in audit within the corporate and international space further enhances our service offering for clients with UK and worldwide needs. We are delighted to welcome him to the Ballards team and look forward to achieving great success together.”

Midlands offering a range of services spanning compliance, tax planning, corporate finance, digital transformation and operational advice.

This strategic addition takes the firm’s headcount to over 120 people based in the

Commenting on the move, Mr Bewick said, “I’m delighted to have joined Ballards LLP at a

Jamie Syree & Andy Bewick, Ballards LLP

time of significant growth and look forward to playing a pivotal role in driving further success across the firm as we look to accelerate our international strategy and expand our cross border service offering.”

The Essential Role Of A Fractional IT Director A Fractional IT Director is a key player in making sure that technology and the way things work in a company fit well with the big-picture business plan. They work part-time but bring a wealth of knowledge to ensure that the IT systems not only do their job but also help the company reach its goals. A big part of the Fractional IT Director’s job is making sure that all the computer systems and processes match up with what the company is trying to achieve. They take a close look at the existing tech setup to make sure it not only supports current operations but also sets the stage for future growth. By doing this, the IT Director makes sure that every tech aspect of the organisation is a driving force for success. Considering the average salary for an IT Director in the UK in 2022 was approximately £85,000 to £120,000 per year, having a Fractional IT Director is not only strategic but also cost-effective. By utilising a Fractional IT Director, businesses can access high-level expertise without the hefty price tag associated with a full-time executive role. Improving processes continuously is a key focus for a great IT leader, and the Fractional IT Director excels in this area. They know that staying the same while the world changes isn’t a good plan. So, they lead efforts to fine-tune and improve how things are done. Through careful study, comparisons, and putting the best methods in place, the IT Director moves the organisation towards better efficiency, productivity, and ultimately, a stronger position in the market.

results for the organisation, making sure outside resources fully support internal goals.

Sean Devlin, Ballards LLP

Working with software vendors and managed service providers (3rd parties) is another critical part of the Fractional IT Director’s role. They act as the go-between for the organisation and these external partners, making sure the solutions provided work well for the business’s unique needs. This involves careful selection of vendors, negotiating contracts, and keeping up good relationships. By using their expertise in managing these partnerships, the IT Director gets the best

In an age where cyber-attacks are a constant threat, the Fractional IT Director takes a major role in protecting the company’s digital assets. They create and put into action thorough plans to keep the company safe from cyber threats. This includes using advanced tools, teaching employees about security, and staying watchful for new risks. By building strong defences, the IT Director makes sure the company and everyone involved stay safe. The Fractional IT Director is a cost effective way to drive business success through aligning systems and processes, constant process improvement, managing relationships with outside partners, and making sure cybersecurity is fit for purpose. For more information, please contact Sean Devlin on sean.devlin@ballardsllp.com or call 01905 794 504.

hwchamber.co.uk

InspiringWomen WomenIninBusiness Business

Emma Reilly CEO, Top Service

Top Service Helping Construction Businesses Minmise their Exposure to Bad Debt What is credit management? The question I asked myself at 18 years old & applying for a job at Top Service Ltd - credit management solution provider, specifically for the construction industry. I quickly realised just how important credit management is within any business - protecting it from bad debt and increasing cashflow to keep the business going & growing. I began to ask why such a vital department within a business seemed to be overlooked somehow. My commitment to credit management was born. After my first promotion into management it became apparent to me that actually, it’s not the service or product being offered by a business that makes a business. It’s the people delivering the service, or making the product & doing all of the behind scenes tasks required to make a business successful.

Nicola Roke Founder & Director, Danton

Navigating the World of HR with a Twist Award-winning HR consultancy Danton helps established businesses who want to grow, delivering quality advice, support and training, with added flexibility to meet evolving corporate needs. Driven by a profound belief in the power of people, founder and director Nicola Roke explains, “Shortly after my first graduate role, I jumped headfirst into HR management! I was a results-driven, ambitious twenty-something, on a mission to navigate the diverse challenges of talent management and deliver outcomes that would stand out. “Right from the early days, I was challenging the norm, constantly looking for ways to improve how we attracted, developed and retained people to achieve organisational goals. Eventually, I established Danton, to help businesses without a HR team. “We recently launched our popular Managing People Fundamentals Programme, a ‘must’ for managers and we’re set to welcome the next cohorts in February 2024. It’s shocking to think that 82% of managers receive no training and we’re on a mission to help with that.”

In what seems a blink of an eye & through hard work, having the most inspiring mentor in Top Service’s co-founder & family support I have progressed my career. After 23 years of learning & development I have reached the position of CEO which I’m really proud of!

Danton’s journey hasn’t been without twists and turns, and the pandemic presented unforeseen challenges. Nicola’s team were at the forefront, helping businesses craft strategies for their clients, and she now views that time as an opportunity for reflection and growth.

As CEO my role is to lead us to achieve our vision. My commitment to ensuring our people have the best tools, support & learning facilities to thrive continues.

In 2021, I doubled down on our commitment to empower businesses to harness their people’s potential.

“I asked myself ‘what did Danton stand for?’; ‘What do our clients truly need?’

It’s our people that deliver an exceptional service to our members, who deliver support & advice through their credit management expertise & it’s our people that create a nurturing culture that allows every individual to thrive.

“From guiding businesses in strategic workforce planning and remote team management to creating inclusive workplace cultures and helping develop incredible managers, every step has been a testament to our dedication and passion for delivering the best outcomes.

Want to know more about how Top Service helps construction businesses minmise their exposure to bad debt?

“For me, the heart of Danton lies in the genuine partnerships we have with our clients. It’s not just about offering solutions; we take the time to understand their aspirations and challenges. That’s where the real transformation begins.”

Telephone: 01527 518800 Email: helpdesk@top-service.co.uk Website: www.top-service.co.uk

If you’re on a mission to grow or redefine your business, Nicola and her team would love to connect. Telephone: 01527 306760 Email: nicola@dantonhr.com Website: www.danton.group

Herefordshire&and Worcestershire Chamber of Commerce Herefordshire Worcestershire Chamber of Commerce

41 3

Business News

‘Trueline Products Have The Winning Edge’ Trueline Products is thrilled to have won the coveted ‘Component Supplier of the Year’ award at the 2023 INCA Awards, marking an unprecedented hat-trick victory for the third consecutive year. This accolade holds special significance as it is nominated and voted on by our esteemed customers and INCA members. Recognised for excellence and innovation in the industry, the INCA Awards attract top contenders from various sectors. Our continued success in the ‘Component Supplier of the Year’ category, as determined by customer and member votes, underscores Trueline Products’ steadfast commitment to delivering unmatched quality and service. This award is a testament to our team’s dedication, expertise, and customer-centric approach. Trueline Products takes pride in providing top-quality products and services that not only meet but exceed industry standards, contributing to the success and growth of our clients. Luke Wellings, Director at Trueline Products,

expressed gratitude for the honour: “We are immensely honoured to receive the ‘Component Supplier of the Year’ award for the third consecutive year, especially as it is voted on by our customers and INCA members. This recognition motivates us to continually strive for excellence and reinforces our commitment to customer satisfaction.” Trueline Products has also been featured in Business Leader Magazine as one of the Top 32 Manufacturing companies to watch out for in the sector and nominated as a finalist in the Scale-Up Awards 2023 for the Manufacturing Excellence Award. Our journey is marked by tremendous growth, and we are honoured to be acknowledged for our hard work, dedication,

and innovation in the manufacturing industry. This success wouldn’t be possible without our incredible team, partners, and clients who’ve been integral to our journey.

Worcestershire business relocates to larger location to reflect exceptional growth Worcestershire business, Rock Power Connections has moved office locations. As they continue to go from strength to strength, an office move was the next logical step for the Mitie owned company. The new location accommodates their growing business, expanding workforce and continued success. The new location offers a larger office setting and on-site stores. Richard Chavasse, Managing Director commented “Moving to our new location in Bromsgrove is a momentous step forward for Rock, finally securing a stores and office space that reflects the

exceptional growth of the last few years. Finding a suitable new site proved to be a real challenge, as feedback from all teams made it clear that we needed to keep the whole of ‘Team Rock’ (Operations and Back Office) running from the same site, in the Worcester area. It’s fantastic that we have managed to achieve this, as it will allow us to grow while maintaining the close team

environment that has made the business such a success. Mitie’s investment in the new facilities, including training rooms, canteen and the substantial stores, means that we are now properly set up to make a huge impact on the national challenge to connect more power capacity over the coming months and years.”

Tracy Ashby returns to Thursfields as Wills & Estate Director Thursfields Solicitors confirms the reappointment of Tracy Ashby, as she returns to Thursfields as Wills & Estates Director. Tracy will be devoted to enhancing the Thursfields Private Client Services across Warwickshire, Birmingham, Solihull, and the surrounding areas. Tracy, who joins Thursfields from Wright Hassall in Leamington Spa, is widely regarded for her specialties in Wealth and Estate Planning, as well as Probate and Estate Administration. She has worked within the Private Client sector for almost 20 years and is noted in the legal industry directory Legal 500, for being ‘very responsive with great knowledge of the sector’ and who ‘really comes across as caring about the client.’ Tracy is also experienced in creating custom Wills and Legal Powers of Attorney, and deals with applications in the Court of Protection, particularly Inheritance Tax planning or gifting, and protection of vulnerable adults who require protection through health and

Tracy Ashby explained “Returning to Thursfields as Director of Wills & Estates fills me with a great sense of excitement. From my previous time here, I have learned the team’s strong work ethic and dedication to providing private client services throughout the region. Working together with Thursfields, I look forward to building on this success.” welfare applications. She is also particularly adept at offering guidance to attorneys regarding their responsibilities. Tracy’s expertise is widened by her specific focus on advising on care financing matters and the effects of care fees on family-run enterprises.

The firm’s Director and Head of Private Client, Terry Cooper said “We are extremely excited about having Tracy back in our team. Her breadth of knowledge, experience, and skill set makes her an invaluable asset to not only our private client team but to the entire company. Welcome back Tracy.” hwchamber.co.uk

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Technology Innovation Herefordshire & Worcestershire Chamber of Commerce

Issue 77 | January/February 2024

Movers & Shakers

Two new Audit Directors strengthen Bishop Fleming’s growth ambition Bishop Fleming has welcomed Muhammad Khan and Alex Walling as new Audit Directors to strengthen its Worcester and Bristol-based teams respectively as demand for the firm’s audit services increases, most notably in the public sector and education. Bishop Fleming’s audit team posted record fee growth of 19% in 2022-2023. And with the opening of a new, modern, Cheltenham office in September 2023, the firm is now focussing on ambitious growth targets across the Midlands and South West.

Muhammad Khan and Alex Walling

Their appointments come on top of the record recruitment of apprentices by the firm for the fourth year in a row, as well as other recent appointments to the audit team, including a new Audit Partner.

Having recently been appointed on the Public Sector Audit Appointments (PSAA) scheme, Bishop Fleming is now seeking to fill various roles across its offices to join its growing Public Sector Audit team in delivering a range of public sector audits for local government, police, fire services, national parks and NHS trusts. Muhammad and Alex both bring a wealth of experience to the firm from their previous audit roles, including the Audit Commission and the National Audit Office.

University appoints new Vice-Chancellor

Movers & Shakers Read about the latest movers & shakers for this issue.

The University of Wolverhampton has appointed a new Vice-Chancellor who has pledged to continue to create opportunities to help transform the lives of individuals and communities. Professor Ebrahim Adia, from Bolton was previously Pro Vice-Chancellor at the University of Central Lancashire. He brings a wealth of experience and an international profile to the role, serving on several high-profile boards and committees. Professor Adia says: “I was the first in my family to attend university which has helped shape my views on the role of higher education. I have strived in both my personal and professional life to create opportunity and to help transform the lives of individuals and communities. “I look forward to leading an institution ranked in the top 10 for social mobility. I am keen to build on the

Professor Ebrahim Adia

University’s commitment to support the economic and social advancement of the region and make a positive difference to people’s lives.”

Jennifer Lynch and Team at arrangeMY expand stores into Malvern New Strategic Members, Worcestershire based arrangeMY and their travel agency arrangeMY Escape expanded its stores into Malvern this summer. breadth of travel knowledge on destinations such as Disney, Canada and South Africa will be a valuable edition in Malvern.

Jennifer Lynch

With this comes the appointment of a new team and the promotion of Ryan Sowney to Deputy Manager, who will now head up the Malvern branch. In September Ryan was the prestigious winner of the TTG’s high street travel agent of the year. Ryan’s

arrangeMY were not slowing down with awards! In the Worcester branch Rosie Richardson recently won the coveted title of the Travel Trade Gazette’s apprentice of the year. True industry recognition benefitting local bookers with global knowledge. Jennifer Lynch general manager said ‘As arrangeMY Escape go from strength to strength working with worldwide travel partners and winning many awards it is exciting to see where our small independent agency will go next’. Jennifer will continue to over see both stores as General Manager. hwchamber.co.uk

Chairty News

Worcestershire law firm donates £1,000 to Wythall Animal Sanctuary A Worcestershire law firm has donated £1,000 to a much-loved local charity which cares for and re-homes animals. mfg Solicitors have made a four-figure donation to Kings Norton-based Wythall Animal Sanctuary. The Sanctuary is the firm’s Bromsgrove’s office appointed charity, which was voted for by the staff as they were keen to help meet the rising costs faced by the charity such as veterinary bills. Sharon Lerry, senior associate and head of mfg’s CSR Committee said: “The team at Wythall Animal Sanctuary are renowned for their amazing work, having looked after thousands of animals over the past 50 years. “It is also somewhere many of our team have visited over the years so it came out as a clear winner in the vote, with many of our staff saying they felt animal charities are often forgotten. “We know the money will be put to great use and help the team meet rising costs so they can continue with the wonderful work they do with the animals.”

Danni Howard, fundraising manager at Wythall Animal Sanctuary added: “We are forever grateful to Sharon and the caring team at mfg Solicitors for their donation which is going to help so much, especially at a time when all charities are under such financial pressure.”

Founded in 1968, Wythall Animal Sanctuary is an independent charity. Relying solely on donations, they keep animals as long as is needed or until they find their forever homes. The charity’s official website is available through www.wythallanimalsanctuary.org.

Recognition for volunteer team behind St Michael’s Hospice garden A team of volunteers has been recognised for its work growing the garden at a Herefordshire charity. across the charity. It means a huge amount to us as a team to receive comments about how much the garden has helped people during their time here. “Feedback like that really spurs us on to continue making this a welcoming space for all.” There are currently around 40 volunteer gardeners, who meet each Wednesday at St Michael’s to carry out a variety of roles across the Hospice grounds. Members of the gardening team at St Michael’s Hospice have given up their time to transform the 1.5-acre plot in Bartestree which overlooks apple orchards and sweeping countryside beyond. Their efforts over the past three years have seen them receive a Landscape Award which was presented during the Heart of England in Bloom Awards held in Sutton Coldfield. “We are delighted to have received this accolade which is testament to the hard work and time given by all the gardening volunteers,” said Steve Flack, one of the volunteers. “This area has been transformed from a fairly nondescript piece of land to an area which is inviting, relaxing and calming for patients, their loved ones, staff members and volunteers

The award was celebrated by Herefordshire-based gardening celebrity Monty Don, who announced the news to his 1.2 million Instagram followers. The Gardeners’ World host said he was “so proud of all that have worked so hard and given so much to create this garden”. Monty has visited the garden several times, offering his advice to the volunteer team. He also officially opened the gardens at St Michael’s last September during a fundraiser which brought the curtain down on the Hospice’s Open Gardens season. The gardening team at St Michael’s is currently full to capacity, but there are a number of other volunteer positions available. Just click here to find out more: www.st-michaels-hospice.org.uk/ volunteering-vacancies

Herefordshire & Worcestershire Chamber of Commerce

Last Word

What’s new at West Midland Safari Park for 2024? West Midland Safari Park has plenty of fun in store for its guests this year, with new animal habitats, events and attractions. The tourist attraction announced last year, that planning had been submitted for eight new Safari Lodges, overlooking brand-new environments for the Park’s hippos and African wild dogs. The wild dog lodges will be the first of their kind in Europe, whereas the hippo lodges will be the only place in the UK for this type of experience. The lodges will be opening later in the year alongside new pedestrianised areas, allowing day guests to also see these species on foot. Additionally, guests will be able to see the Park’s new arrivals, a troop of pygmy marmosets, as they take their first steps outside in their new habitat. These incredibly cute monkeys are the smallest monkeys to be found in the world and are a brand-new species at the Park.

In the Adventure Theme Park, there will be a new family-friendly ride opening and the popular playground, located next to the African Village is having a revamp, with new characters, theming and features.

familiar faces for meet and greets with their favourite TV stars, as well as introducing some new characters. Popular events will also be returning, such as Easter at WMSP, Spooky Spectacular and Santa Safari.

The Park will also be hosting some new events for the school holidays, welcoming some

The Park will also be showcasing a new look for 2024, so watch this space for more information.

13 Years with Neil Bettridge and AMROS Events & Promotions Herefordshire & Worcestershire Chamber of Commerce are delighted that 2024 will mark 13 years of working in partnership with Neil Bettridge and AMROS Events & Promotions. The relationship brings businesses from across the two counties and the wider midlands region together. Connections are made, referrals created, and charities benefit. The partnership takes the form of a series of Business & Sporting lunches & dinners, and golf events with the pinnacle of these being the Annual Chamber of Commerce Golf Day in mid-summer. The Business Lunches are spread across the county and guests enjoy listening to a variety of sporting celebrities which includes Rugby World Cup Winners, olympic medallist & high achievers recalling tales of old, but also commenting on their sports as they are today. Robert Elliot, Business Development and Engagement Director at Herefordshire &

connect and grow in a relaxed environment. Too bad the golf is sometimes not as relaxing as it should be!”

Worcestershire Chamber of Commerce said; “The Chamber are delighted that the partnership with Neil and his team will be able to flourish again in 2024. Enjoying the company of both Chamber members, non-members and their guests is all part of the Chamber’s ethos of allowing business to

BUSINESS DIRECTION Business Direction, Herefordshire & Worcestershire Chamber of Commerce’s full colour bi-monthly publication. Designed and produced by business people for business people, with a total readership of over 10,500. Please send all submissions to marketing@hwchamber.co.uk MARKETING TEAM 01905 673600 (option 5) marketing@hwchamber.co.uk EDITORIAL & SUBSCRIPTIONS 01905 673 639 hwchamber.co.uk/ business-direction

Neil Bettridge, Director of Amros said; “Our Chamber partnership has been great fun over many years. Many great friendships have developed, and many memorable experiences shared. It’s true that businesses have benefited. I believe one of our great achievements is the contributions made to charities across the counties. It’s hard to quantify, but directly and indirectly it’s safe to say over 100 charities have benefitted over the years. My highlight for 2024 will be bringing England’s Rugby World Cup heroes back home when Joe Marler and Dan Cole are special guests at The Big Lunch in July!”

PRODUCTION & DESIGN Distinctive Media Group Ltd, 3rd Floor, Tru Knit House, 9-11 Carliol Square, Newcastle, NE1 6UF distinctivegroup.co.uk ADVERTISING Angie Smith Business Development Manager, Distinctive Media Group Ltd 0191 5805472 angie.smith@ distinctivegroup.co.uk

Disclaimer: Whilst every effort is made to ensure accuracy, the publisher accepts no responsibility for omissions or errors within this publication. Editorial submissions are included at the discretion of the editor. The opinions expressed in articles and letters within this publication are not necessarily those of the Chamber. All offers, promotions and competitions appearing in Business Direction are the sole responsibility of the advertiser/ promoting party and Herefordshire & Worcestershire Chamber of Commerce does not accept any responsibility for any representations made within them.

FEATURES EDITOR Karen Southern karen.southern@ distinctivegroup.co.uk

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