Business Direction 79

People & Skills

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People & Skills

Welcome to this edition of Business Direction where the focus is ‘People and Skills’. Arguably people and skills are the cornerstone of any organisational success. A skilled and motivated workforce drives innovation, productivity, and customer satisfaction. With our ethos being business growth, we believe investing in people, their skills and development throughout their career will foster business growth. At the Chamber we take pride in our ability to upskill staff and support them through their own development in life.

The Chamber recently released its Manifesto for 2024/25 and one of the six key areas of focus is ‘Workforce Planning’. Through our research, we understand the challenges businesses faced in 2023 included recruitment and retention and the importance of health and wellbeing in the workplace. Training spends fluctuated throughout 2023 indicating that expenditure on training plans can reflect overall business performance when costs are re-assessed. Our Manifesto outlines what the Chamber will deliver to uphold our commitment to upskilling and people development.

For those looking to develop their career the Chamber offers a variety of individual and team training courses, from beginner to advanced excel training, managing conflict in the workplace or our leadership development series, designed specifically for those in a leadership position to help manage their team to success.

We are also excited to announce that the Chamber will be delivering two UKSPF funded training courses to those in Wychavon, Worcester City and Wyre Forest in the 2024/25 financial year. These training courses are for those looking to develop basic but crucial professional and digital skills.

Throughout this edition, read all the latest stories from businesses across the two counties, catch up with Chamber Training and dive into exclusive interviews with Chamber Members.

As such, I am delighted to introduce the lasted edition of Business Direction, ‘People and Skills’.

Best Regards,

Sharon

Our Patrons are:

Sharon Smith Chief Executive

Chamber Business Awards 2024 – Finalists Announced!

We are delighted to reveal the shortlisted finalists for the Herefordshire & Worcestershire Chamber of Commerce Business Awards 2024!

Sponsored by Herefordshire Council and Worcestershire County Council, the Awards celebrate firms across the two counties and are a fantastic way to raise awareness of local business success. The Chamber would like to say a huge thank you to each and every business who entered this year’s awards. The quality of this year’s entries was phenomenal once again, making it an extremely tough competition! Congratulations to all those who have been shortlisted.

Category finalists are as follows:

Best Use of Technology and Trends (sponsored by EBC Group)

DRPG, Indra Renewable Technologies Limited, Uncover Britain, OGL Software Limited and Rapid Relocate Limited

Charity Business of the Year

(sponsored by Milford Research & Consultancy Ltd)

ONSIDE Independent Advocacy, Headway Worcestershire, Acorns Children’s Hospice, KEMP Hospice and Marches Family Network

Commitment to the Community (sponsored by Malvern Panalytical) Dawleys, Hewett Recruitment, Oakland International, The Courtyard Trust and University of Worcester

Employer of the Year (sponsored by Thursfields)

The Key Safe Company, HotelshopUK Ltd, Roxel UK Rocket Motors Limited, Hayward Wright and Sutcliffe & Co Insurance

Excellence in Customer Service

(sponsored by 3WH)

Hewett Recruitment, Malvern Panalytical, OLPRO, Assure Technical, Indra Renewable Technologies Limited and Momentum Pharma Limited

Excellence in Innovation (sponsored by Malvern Hills Science Park)

OLPRO, Brusco Food Group, EBC Group, Kimal PLC, OGL Software Limited and Roxel UK Rocket Motors Limited

Excellence in Professional Services

(sponsored by Castle Green Financial Planning)

Hewett Recruitment, Focus Environmental Consultants, Hayward Wright, Ormerod Rutter Chartered Accountants and Britannic Place Financial Management Limited

Excellence in Manufacturing & Engineering

(sponsored by ABE Ledbury Limited)

Malvern Panalytical, PROTEKTOR GROUP UK LTD, Clifford Springs, Galebreaker and Optimec Metrology Limited

Excellence in Sustainability (sponsored by Rehau)

New Model Institute for Technology and Engineering (NMITE), JEH Laundry Services Ltd, Arena Online Ltd, DRPG, Oakland International Ltd and OLPRO

Health & Wellbeing in the Workplace (sponsored by Cargill Protein)

ArrowXL, Worcestershire Acute Hospitals NHS Trust, Karndean Design Flooring and Real World Consultancy

High Growth Business of the Year

(sponsored by mfg Solicitors LLP)

Britannia Dynamic Logistics Ltd, Lucart Hygiene Ltd, ONE Creative Environments (ONE), Brusco Food Group and Heartbeat Manufacturing Limited

Chamber Release Manifesto for 2024/25

The publication outlines the Chamber’s plans for the next financial year and, as identified by local businesses during research carried out throughout the year, details the challenges businesses face and how, as your local Chamber of Commerce, we stay committed to supporting businesses across Herefordshire and Worcestershire.

International Trade Business of the Year (sponsored by Britannia Dynamic Logistics)

Momentum Pharma Limited and JMDA Design (John Martin Design Associates Ltd)

Micro Business of the Year

(sponsored by Worcestershire Growth Hub)

Veg Life, Wild Edric Media, Earth Hub, Fresh Nous, whatwhenwhyhow ltd and Milford Research & Consultancy Limited

Most Promising New Business (sponsored by Hayward Wright)

Earth Hub, IT Managed Consultancy Ltd, Toucan Exhibitions and Events Ltd, Limelite HR and Learning and Triplo ESG

Small Business of the Year (sponsored by GJS Dillon)

MediServices Healthcare, Heartbeat Manufacturing Ltd, Dawleys and Focus Environmental Consultants

The countdown is now on until the winners of each category are announced at the black-tie awards ceremony on Thursday 13 June, at Worcester Arena.

The event will welcome over 700 business leaders from across the two counties to celebrate our finalists, winners, and highly commended businesses.

Tickets for the Chamber Business Awards are now available for purchase.

To book your tickets please email us at events@hwchamber.co.uk

Unannounced BRCGS Delivers Straight ‘A’s Across Its Network

Oakland International is delighted after receiving BRCGS AA+ grade for two of its depots following unannounced inspections.

Group Supply Chain Certification & Compliance Manager Louise Smith commented: “This is a tremendous result and down to the sheer dedication and hard work of every depot team member who maintain quality standards, not just when they know an audit is due, but as this result clearly demonstrates, year-round.

“Working within the supply chain, food safety is of paramount importance, so for us to not only retain but improve on our BRCGS accreditation, this is a recognised industry endorsement for food quality, safety and responsibility.”

“Securing BRCGS’s AA+ rating is a clear endorsement for customers and our supply

chain partners that they can have absolute faith in every area of Oakland’s operation, from product safety to quality and legality, that they won’t be compromised in any way.”

Effective leadership drives success whilst supporting recruitment & retention

In today’s competitive business landscape and labour market, the importance of developing leadership skills within your workforce cannot be overstated.

Effective leadership not only drives success but also fosters a culture of innovation, collaboration, and resilience…in turn supporting recruitment and retention.

Driving Organisational Success: Strong leadership ensures clarity of vision, sets strategic direction, and inspires teams to achieve common goals. Leaders who can motivate, communicate effectively, and make sound decisions are instrumental in driving business growth and maintaining a competitive edge.

Empowering Teams: Developing leadership skills empowers employees at all levels to take initiative, solve problems, and contribute meaningfully to the firm’s objectives. When individuals possess leadership capabilities, they can step up to lead projects, mentor colleagues, and drive positive change – including the right behaviours – within their teams and the wider business.

Enhancing Employee Engagement and Retention: Effective leaders create environments where employees feel valued, engaged, and motivated to perform at their best. Investing in leadership development demonstrates a commitment to employees’ growth, which fosters loyalty and reduces turnover rates.

Promoting Innovation and Adaptability: Leaders who encourage creativity, experimentation, and risk-taking inspire innovation within their teams. In rapidly evolving industries, the ability to adapt to change is essential for survival. Strong leaders navigate uncertainty with confidence, guiding their teams through challenges and seizing new opportunities.

Building a Robust Talent Pipeline: Leadership development initiatives identify and nurture high-potential individuals, preparing them for future leadership roles. By cultivating a pipeline of capable leaders from within the organisation, companies can ensure continuity, succession planning, and long-term sustainability.

Investing in leadership development is not just an option…it’s a strategic imperative for any forward-thinking organisation. By equipping your workforce with the skills and mindset needed to lead effectively, you lay the foundation for sustained growth, innovation and success.

GJS Dillon makes senior appointment to expand Asset Management team

Worcestershire commercial property consultancy GJS Dillon has expanded with the appointment of a new Associate Director of Asset Management.

John Behan, who is a Chartered Surveyor with an MSc in Real Estate Management, has 20 years’ experience of working in the Commercial Property market. At GJS Dillon he will work alongside Sarah Gibson, Property Manager and Sophie Rollins, Rent and Service Charge Officer to grow the property and asset management department.

John’s career began as a Graduate Surveyor working in the Property Management department for a prominent Birmingham-based firm. During his career he’s been responsible for managing a wide variety of cross-sector commercial property portfolios. In recent years he has been working in Worcestershire & the West Midlands where clients have ranged from Institutional Funds to high-net worth individuals.

John Dillon, GJS Dillon’s Managing Director says: ‘We’re very pleased to have someone as experienced and well-qualified as John to head up our Asset Management team. We have been steadily increasing the number and value of properties under our management, but John’s appointment will allow us to take on more management instructions throughout Worcestershire.’

Mr Behan says: ‘As a Worcestershirebased consultancy, GJS Dillon has a huge amount of local knowledge and expertise. I’m very much looking forward to working with Sarah and Sophie on growing the department and increasing our value-added service for our management clients.’

John’s appointment offers GJS Dillon the opportunity to expand their portfolio and provide asset management services to local, regional and national Landlords. For further information about GJS Dillon’s Asset Management department contact John Behan at johnbehan@ gjsdillon.co.uk or call 01905 676169 (option 2).

Leaders that inspire success

In the realm of business success, balancing being smart and being healthy, is essential. While technology, marketing, and operational efficiencies are crucial, the ultimate measure of success lies in the engagement of people.

People-first leadership, prioritising employee engagement, well-being, growth, and potential, is the cornerstone of thriving organisations. Such leaders understand that organisations are living ecosystems propelled by humans, and they involve their people in discussions and future designs.

These leaders acknowledge that the boundary between work and personal life is fluid, recognising the interplay between the two. Loyalty and trust are nurtured through genuine care for employees, fostering a sense of belonging and commitment. They create cultures of trust, empowerment, and collaboration, where innovation flourishes. By upskilling your managers, you create teams that thrive, and the people within them do to.

Investing in the next generation

Alex and Pete at PAT-MAN24/7 ltd pride themselves on delivering a high quality and professional electrical service.

We feel it is important to pass this ethos on to the next generation, we are proud to say that we currently have two full time apprentices on our team.

Within the Trades industry it is becoming difficult to find employees

who have real-life working practice to scaffold their qualification. This is why apprenticeships are invaluable.

We believe in supporting our employees all the way, apprenticeships aren’t just a tick-box exercise for us; it’s an opportunity to enhance the output of our business by developing homegrown talent in our work force and gaining fresh perspective.

3WH work with these leaders, and develop the next generation of leaders too.

The impact of people-first leadership extends beyond the workplace, resonating with customers, partners, and stakeholders. These leaders embody authenticity, trust, and social responsibility, forging enduring relationships built on mutual respect and shared values. Ultimately, success is measured not only in profits but also in the legacy of positive cultures and empowered teams. As we navigate the complexities of the modern business landscape, let us prioritise people-first leadership and approach organisations as the complex systems that they are.

www.hwchamber.co.uk/training/ leadership-development-series/

We not only nurture our apprentices, but we have offered multiple work experience placement to students from local collages and high schools, and we are part of a mentoring scheme in high schools.

We look forward to supporting H&W Chamber with their Skills Council, we are always happy to offer advice and support.

With the recent push for renewable energy, we want to pass our wealth of knowledge on to the next generation.

Aquiring skills to thrive in the Digital Revolution

John Wilson is editor of the Hereford Times, one of several news brands published in Herefordshire and Worcestershire by Newsquest Media Group. He reflects here on how people in the news business have acquired new skills that enable them to thrive in the digital revolution.

Bob Gordon, I was told, had an uncanny skill. The miner-turned-journalist was ambidextrous and could use his right and left hands equally well.

So developed was this ability that he could sit with two notebooks on the press bench at magistrates’ court and listen attentively to proceedings while simultaneously taking shorthand notes with one hand and writing up a story from the previous case in the other.

I loved hearing this story when I was a trainee reporter at a weekly newspaper in Northumberland in the 1980s. It was often

retold with a mischievous twinkle in his eye by Jim McKay, the paper’s erstwhile editor, who in his semi-retirement had become something of a mentor to me.

My reporting skills in those early days of my career were substantially less developed than those of an experienced reporter like Bob, even disregarding his remarkable gift. I had a certificate from the National Council for the Training of Journalists

that confirmed I had 100 words-a-minute shorthand, and I was equipped with a pen, notebook and typewriter.

And apart from the replacement of typewriters with computers things remained largely unchanged for the next 20 years of so. But then the internet happened and my working life changed fundamentally.

Newsquest Media Group’s brands in print and digital across Herefordshire and Worcestershire now reach 81 per cent of the population (bigger than ever before). Our digital marketing arm, LOCALiQ, boasts award-winning expertise and is helping hundreds of local businesses prosper.

On one hand our sights are set firmly on the future but on the other we continue to nurture print products that retain the loyalty of so many people. It’s quite a feat… Bob Gordon would be so impressed!

Insights from EBC Group’s Recent Cyber Security Event

Digital threats loom larger than ever. Leaving you no option but to fortify your defences against cybercrime. Recognising this urgency, EBC Group recently hosted a dynamic cyber event on Tuesday, 26th March 2024, at the EBC suite within the Worcestershire County Cricket Club.

This event aimed to underline the critical significance of robust digital defences in safeguarding businesses against evolving cyber threats.

Esteemed Speakers and Insights

The event boasted an impressive line-up of speakers, each a leader in the cybersecurity domain. Among them were Andre Lynch from ConnectWise, Duncan Sutcliffe from Sutcliffe & Co Insurance Brokers, and EBC Group’s very own Mike Cook and John MacDonald. Mike Cook commenced proceedings by unveiling eye-opening cybercrime statistics, highlighting the severity of cyber threats within the contemporary landscape. He shed light on the exponential growth of cybercrime which is now a multibillion-pound industry in itself, with tools readily available on platforms like Amazon. Mike’s message was clear: Doing nothing to protect your business is simply not an option.

Andre Lynch’s presentation delved into the intricate aspects of security, outlining today’s stance on cyber security, prevalent risks faced by businesses, and strategies to cultivate cyber resilience. Lynch’s comprehensive breakdown of cyber-attack types, coupled with staggering statistics on the impact of breaches, highlighted the paramount importance of robust cybersecurity measures.

Duncan Sutcliffe shed light on the pivotal role of effective insurance in mitigating cyber risks. He highlighted the alarming prevalence of cyber-enabled crime and emphasized the indispensable nature of insurance as a safeguard against financial catastrophe that can follow after a cyber incident.

John MacDonald concluded the event with a profound reflection on the holistic approach to cybersecurity. He addressed the significance of integrating people, processes, and technology to fortify digital defences effectively. John outlined the pillars of security, emphasising the crucial role of human awareness,

processes, and advanced technologies in mitigating cyber risks.

Challenges and Solutions

Throughout the event, speakers and attendees alike grappled with the multifaceted challenges that cybersecurity brings to a business. From underinvestment in IT infrastructure to complacency and complexity, businesses face a myriad of obstacles in fortifying their digital defences. However, amidst these challenges lie opportunities for proactive intervention. EBC Group presented a layered approach to cybersecurity, advocating for the integration of advanced technologies such as Endpoint Detection and Response (EDR) and Security Information and Event Management (SIEM) with human-led Security Operations Centres (SOC). This comprehensive strategy aims to detect, mitigate, and respond to cyber threats effectively.

Looking Ahead

As businesses navigate the complexities of cybersecurity, one thing remains abundantly clear: the stakes have never been higher. With cyber threats evolving at an unprecedented pace, proactive measures are imperative to safeguarding digital assets and preserving business continuity.

EBC Group stands at the forefront of this endeavour, offering tailored solutions to address the unique cybersecurity challenges faced by businesses today. Through events like these, EBC Group reaffirms its commitment to empowering businesses with the knowledge and resources necessary to navigate the digital landscape securely.

For more information about upcoming events or to explore cybersecurity solutions tailored to your business needs, contact EBC Group at hello@ebcgroup.co.uk or give us a call on 0121 585 4400

Find out more at ebcgroup.co.uk

robust

The Herefordshire & Worcestershire Chamber Business Manifesto 2024/25

The Herefordshire & Worcestershire Chamber of Commerce released their Business Manifesto 2024/25 at the Economic Conference. The publication outlines the Chamber’s plans for the next financial year, detailing the priorities for local and national government as identified by local businesses during research carried out throughout the year.

The Business Manifesto was launched at the Chamber’s Annual Economic Conference on Thursday, March 14. The Manifesto highlights 6 key areas of Chamber focus for 2024/25. The areas have been carefully chosen based off research conducted throughout the year, Member feedback and most importantly, how we can increase business growth across the two counties.

The six areas are, Business Costs – making schemes, advice and support accessible to all our Members. Business Growth – an extensive support package through Chamber membership including, training, events, marketing and PR, international trade, and Member benefits. Workforce Planning – continue to maintain the skills hub, offer training, represent the Skills Boards and work closely with further

education establishments, and the Worcestershire LSIP. International Trade – the Chamber will continue to deliver international business support through Chamber Customs, international trade training courses and events. Cyber Security and Technology – the Chamber will work with Members within the tech sector including University of Worcester, NMITE and University of Wolverhampton to ensure learning and highlight the benefits of technology. Sustainability - deliver sustainability forums with companies and industry experts on the challenges of climate change and how organisations can become greener and more sustainable.

For full Chamber plans for 2024/25, read the Chamber Business Manifesto on www.hwchamber.co.uk/ manifesto-2024-25

The Business Manifesto was launched at the Chamber’s Annual Economic Conference on Thursday, March 14.

Resolving disputes - why Alternative Dispute Resolution can make total sense

In what is a constantly evolving, customer-savvy world, the rise in use of Alternative Dispute Resolution (ADR) methods over the past decade has been widely reported, with people keen to resolve disputes without a formal court trial.

For business or individuals here in the two counties, directors and leadership teams must continue to ensure they are one step ahead and consider this easier, faster and cheaper legal option.

So, what exactly is Alternative Dispute Resolution?

ADR generally encompasses all methods to settle an ongoing dispute between the parties involved, which uniquely aren’t court proceedings or arbitration. ADR can be considered very early on in the litigation process, for example, before proceedings have been issued, or, as is often the case, it can be considered during the litigation process once proceedings have been issued.

There are four key methods of ADR. These are negotiation, mediation, conciliation, and early neutral evaluation or determination.

What is the process?

Prior to issuing proceedings, parties must consider and comply with specific protocols and conduct. For example, prior to issuing a claim they must:

• Consider whether ADR is suitable; and

• Provide evidence, if required by the court, that ADR was considered.

Failure to engage with the pre-action protocols may cause a party to be penalised and effect how much they are entitled to recover if they are successful with their claim. Once a claim has been issued, and throughout the litigation process, the parties are required to engage in active case management, which essentially means the parties and indeed the court, must consider ADR throughout the claim process.

Why has ADR grown in profile and importance?

ADR is not a new concept and has always been actively encouraged by the courts throughout the litigation process, with some high-profile cases in the past 20 years bringing ADR firmly back on the court’s agenda.

Helped by those recent cases, courts now have a stronger mandate, and the power to order a ‘stay’ in proceedings to allow parties to attend ADR, in the hope of settling the dispute. The court, however, can still exercise its discretion to consider as to whether ADR would be appropriate, and in what form, after considering a series of relevant factors, which includes costs and the realistic prospect of a resolution.

ADR will always be an option

As I’ve said, ADR is not a new concept and parties should actively seek to resolve any dispute either before issuing proceedings, or before reaching the trial stage of proceedings. Whether parties like the idea of ADR or not, it looks as though it is here to stay and should be utilised throughout the litigation process, whether it is mandated by the court, or the parties choose to utilise the option of ADR themselves.

It can, and does, save a huge amount of time and money.

Emily Packer is a solicitor within the Property Litigation team at Chamber patrons mfg Solicitors. For any advice, readers can contact Emily via emily.packer@mfgsolicitors.com,

Emily Packer

Pershore College staff member presented with prestigious horticulture award

A senior member of staff at Pershore College has been presented with a prestigious award which celebrates those who have made outstanding contributions to horticulture.

Josh Egan-Wyer, Head of Horticulture (Curriculum and Commercial) at Pershore College and Interim Centre Manager, has been presented with the Royal Horticultural Society (RHS) Roy Lancaster Award which is awarded to those under 35 who have achieved an exceptional contribution to the practice, science or promotion of horticulture.

Josh graduated from Pershore College with a first-class BSc Hons in Horticulture in 2013 before taking on the role of nursery supervisor at Pershore College Garden Centre, and working his way up to garden centre manager. His dedication and enthusiasm saw him promoted to the newly-created role of Head of Horticulture (Curriculum and Commercial) at the college and he is currently focusing on developing an entirely new curriculum and strengthening employer links to benefit students and the wider industry.

He is also the chair of the Worcestershire Group of Plant Heritage and has previously acted as the chair of the West Midlands

and South Wales Branch of the Chartered Institute of Horticulture.

Josh has had a number of notable achievements throughout his time as both a student and during his career, including developing an app featuring an innovative QR

code identification system to enable students to easily identify plants in the grounds of the college and the restoration of two Plant Heritage National Collections.

Josh said: “I’m honoured to have been presented with such a prestigious award in recognition of my work.

“I strive to ensure that Pershore College is at the forefront of horticultural education so that we can help to close the significant skills gap that exists in the industry.

Peter Husband, Interim Chief Executive Officer at WCG, said: “We would like to congratulate Josh on receiving the RHS Roy Lancaster Award in recognition of his contributions to horticulture.

For further information about horticulture courses at WCG, visit wcg.ac.uk/study

The Future of Hiring: Integrating Video into Recruitment

The integration of video into recruitment is transforming the hiring landscape. Video humanises the process, allowing companies to showcase their culture and values and align with candidates seeking compatible workplaces.

Incorporating video into job descriptions adds a dynamic layer of visual storytelling, bringing roles to life beyond text. Video interviews enhance efficiency, save on travel costs, and quicken decision-making while also providing candidates a stage to present their personalities and communication skills. Employer branding benefits from video, by highlighting company culture and fostering an emotional connection with potential hires. Videos also aid in attracting a diverse candidate pool, demonstrating a commitment to inclusivity. Additionally, video allows for measuring engagement and reach, offering valuable data to refine recruitment strategies. The call to action urges companies to adopt video in recruitment to remain competitive and attract top talent.

Deepening Community Engagement Through Charitable Initiatives

Steatite, an engineering firm based in Redditch with sites across the UK and US, likes to give back to the communities that support the business and are home to its employees.

Managing Director, Alastair Wallace, told the Herefordshire & Worcestershire Chamber of Commerce that “our commitment to social responsibility extends beyond engineering excellence; it’s about enriching lives and fostering connections.”

The company proudly sponsors two sports organisations local to their Business Unit in

Crewkerne: Hinton St George Cricket Club and Yeovil Volleyball Club. Additionally they provide kits for children’s football clubs in Somerset and Leominster. Supporting grassroots sport not only promotes active lifestyles, but also nurtures talent through professional coaching.

Beyond sport, Steatite staff actively participate in charitable events including a Macmillan coffee morning, Christmas jumper day and an annual sponsored walk, raising funds for worthy causes. Generous

donations to Herefordshire Veteran Support Centre and The Trussell Trust exemplify their commitment to addressing pressing societal issues.

The company also supported Toys4Birmingham at Christmas time with donations of new toys, books and craft materials.

These initiatives embody Steatite’s dedication to making a positive impact beyond the boardroom. Such activity helps to fund additional services and build stronger, more resilient communities.

The growth of solar technology

Over the past decade, solar technology has rapidly become one of the most favoured of the UK’s renewable technologies and will make an important contribution to meeting the government’s net zero emissions target by 2050.

The PV market in the UK is on a steep growth trajectory, with a total of 80mw of Solar PV in 2010, but significantly increased to 14.5GW by January 2023 – with over half of that total coming from ground-mounted or stand-alone installations.

The industry itself will continue to be a hot topic throughout this year. Aside from offering short build times and being an attractive proposition for landowners, solar power projects are driving a wide range of jobs and careers on the development, construction and management sides. We continue to advise clients across the UK on a variety of solar technology projects and investments.

For further advice, readers can email Lucy George, at Chamber Patrons mfg Solicitors, through lucy.george@mfgsolicitors.com

Chamber Patron features alumni worldwide

success in new promotional campaign

The University of Wolverhampton has launched a new advertising campaign to celebrate the worldwide achievements of some of its most amazing alumni.

The ‘Every Story has a Start’ campaign profiles half a dozen alumni from the world of literature, business, sport and film, who explain how their lives and careers have developed since their time at the University.

The first three ‘stories’ will feature New York Times bestselling author Abi Daré, multi-award-winning visual effects master, Manolo Mantero and Deana Uppal, an award-winning Humanitarian and philanthropist. A further three inspirational alumni will share their stories later in the year.

David Wedge, Deputy Head of Alumni Relations at the University of Wolverhampton, said: “To hear our alumni talk in-depth about their journeys – and the role the University played in laying the foundations of their success – is inspiring.

“After graduating, Abi, Manolo and Deana

have gone on to achieve remarkable things around the world which they never imagined possible when they first walked through our doors. It’s clear that they firmly believe the skills they developed at our University played a big role in their careers.

“The message from all of the featured alumni is clear: work hard and dream big and anything is possible.”

Control Energy Costs ‘we invest in people’ silver accreditation

Control Energy Costs is proud to announce their recent Investors in People ‘We invest in people’ silver accreditation, a significant milestone in their commitment to employee development.

Investors in People enhances workplaces in a changing world of work by prioritising employee connection, engagement, well-being and organisational culture.

Control Energy Costs’ accreditation, which lasts three years, builds upon their initial IIP

standard accreditation obtained in March 2020, showcasing the continuous dedication and hard work of everyone within the organisation.

The accreditation process involved a comprehensive assessment against a set framework of criteria, evaluating Control Energy Costs’ leadership, inspiration, and empowerment of their employees through effective performance management and recognition programs.

At the core of Control Energy Costs’ success is their belief that the well-being and motivation of their team are paramount. With a strong focus on development and creating opportunities for growth, this is helping people realise their full potential. In 2024 there will be a strong focus on succession planning and training.

For more information on Control Energy Costs and their commitment to excellence, visit their website at www.cec.uk.com

Abi Daré studied law at the University. Her debut novel The Girl with the Louding Voice was published in 2020 to critical acclaim and she was included in The Observer’s list of 10 Best Debut Novelists in the same year.

Read Abi, Manolo and Deana’s inspiring stories here: www.wlv.ac.uk/alumni/ every-story-has-a-start

FBC Manby Bowdler spearheads action plan to open up law

A campaign to open up careers in law to people from diverse backgrounds has been launched in Parliament – with leading Midlands law firm FBC Manby Bowdler playing a key role.

The firm – which has bases in Redditch, Wolverhampton and Shropshire – is part of a collaboration between law firms and the Purpose Coalition which produced the Breaking Down Barriers to Law: Phase 1 report.

The report calls for a strategic, countrywide approach to make a legal career more accessible to people from all backgrounds.

Managing partner Neil Lloyd said: “For too long law has been seen as a career for “posh” or well-off people. We have been actively looking to change that for a while, and I’m delighted our apprentice solicitors are thriving in their new careers.”

“The university and training contract route isn’t for everyone – there is another way, and your background shouldn’t be a barrier to a successful career.”

A bigger picture to help deliver quality excellence in customer experience

People, both customers and everyone working in a business, are central to its sustainable success and improvement. The 2F (Flow & Feedback) Diagram highlights creation and delivery of value to customers and an ongoing learning loop.

Coach and trainer Alan C Clark of Key Business Improvement has launched a new in-house one-day workshop called Picture Your Business, which introduces the application of 2F to a business. In the workshop a representative group will be introduced to 2F and map the existing structure. This different way to understand a business will identify new areas to improve quality of delivery of excellent customer experience.

Why use 2F…

T he primary reason for adopting 2F in your business is to encourage thinking of it as a whole system where everything and everybody works together to serve customers. This overcomes the tendency with the conventional organisation chart for separate functions to work in isolation from each other. 2F also makes clear the possible wastes of capacity in terms of material and products, costs, and possible impact on society and the environment.

The people waste in poor morale and motivation is too often overlooked and can be one of the greatest wastes in a business. In providing more of a common aim for everyone, 2F helps to release

Our Vision:

more contribution and creativity. In such circumstances managers and employees are much more likely to be retained. Call me on 07831 508543 or email me at alanclark@keybiz.com

“A fusion of Academic, Professional and Practical Know-How, delivered through a collaborative approach, helping individuals and organisations achieve their goals together”.

Our Philosophy:

We work in collaboration with individuals and organisations to Research, Consult, Develop, Deliver and Reflect on their current challenges and help them to create solutions. We bring a future focus to ensure they are equipped with skills and knowledge to tackle the problems of today and develop the skills to build the solutions for tomorrow.

Our Services:

We offer three award winning services:

CONSULTANCY

:

In today’s challenging world all sector leaders are being asked to work differently; therefore, we recognise that they need for innovative solutions. This is where we can help with consultancy which is specifically developed to meet these demands.

RESEARCH

:

We use the latest research techniques, supported by many years of practical experience, to provide assessments against key professional standards. We specialise in collaborative working, leadership and governance.

TRAINING

Through our research and consultancy work we identified that just making recommendations for today’s challenges is not enough. All of our training programmes are bespoke and ‘Institute Approved’ ensuring that our clients have professional level training that meets their unique situation.

To find out how we could help you - Contact Dr Robert Milford on: (01386) 335878 or email: robertmilford@milfordresearch.co.uk

Misleading chatbots

SMEs and larger organisations often make use of chatbots – programs designed to simulate conversation with humans over the internet. Often, chatbots are a quicker, and more cost-efficient, way of providing customers with the answer to their queries than the traditional model of employing someone to answer the phone.

However, as is frequently reported in the news, chatbots are not without their drawbacks. With the recent ‘boom’ in AI, led by the likes of Chat GPT and, more recently, Microsoft’s CoPilot, businesses are taking advantage of both the increased ‘knowledge’ of chatbots along with their popularity among human users. These machine learning tools aren’t infallible – currently – however, and several high-profile instances of chatbots misleading customers have made the news both at home and abroad.

Air Canada

Towards the end of February, the Civil Resolution Tribunal of British Columbia found Canada’s largest airline, Air Canada, liable for negligent misrepresentation for breaching its duty of care to a customer. The tribunal ordered it to pay Jake Moffat, who used Air Canada’s customer support chatbot to obtain information regarding the airline’s bereavement fares.

In 2022, Air Canada’s chatbot informed Mr Moffat that customers could submit a request using an online form for a reduced bereavement rate within 90 days of the airline issuing a ticket. He booked tickets to attend his grandmother’s funeral and retrospectively applied for a refund to the reduced bereavement rate.

Air Canada rejected the application and instead offered Mr Moffat a $200 coupon to use against future airfare. Although it admitted that the chatbot had used “misleading words”, it argued that Mr Moffat had been provided the correct information when the chatbot shared a link to a page on the airline’s website stating that the bereavement policy does not allow refunds for travel that has already happened.

Mr Moffat filed a small claims complaint against Air Canada for negligent misrepresentation. Under Canadian law, negligent misrepresentation arises where a seller fails to exercise reasonable care to ensure its representations are accurate and not misleading; and a buyer relies on such representations which results in loss to the buyer.

The tribunal noted Air Canada’s “remarkable submission” that “the chatbot is a separate legal entity that is responsible for its own actions”. It found for Mr Moffat and concluded that, while the chatbot has an interactive component it is “still just a part of Air Canada’s website”. It added that Air Canada is responsible for all information on its website, whether this comes from a static page or a chatbot. The tribunal then ordered the airline to pay Mr Moffat $650.88, being the difference between what he paid for his flight and a discounted bereavement fare, as well as interest and costs.

The risks for businesses

Although the claim was of relatively small value and the tribunal’s decision is of limited application, this matter highlights the risks to businesses of adopting AI tools. This is particularly true for e-commerce businesses who rely on accurate information being passed on to customers, but can be applicable to virtually any businesses where information is provided to customers with the expectation that that it is correct.

While they can provide immense benefits by reducing costs and increasing productivity, businesses should ensure that adequate measures are put in place to ensure their accuracy. For those that don’t, the courts, who are applying traditional legal concepts, will likely hold businesses accountable when they utilise and deploy such technologies for their customers’ use.

At one end of the scale, the customer is given the wrong information and their time is wasted; you may lose a sale. At the other end, you could find yourself in court. At this early stage in AI development, it is vital you ensure your chatbots are monitored and don’t go rogue providing information which, at the very least, could be considered ambiguous.

Manuel-Hughes, Legal Director, Dispute Resolution

Boosting Business in Worcester: A Community-driven Approach

At the forefront of these initiatives is the emphasis on shoppinglocally. The “Shop Worcester” campaign, spearheaded by the Worcester City Council, encourages residents to patronise local shops, cafes, and businesses. This not only helps in retaining money within the community but also supports small business owners struggling to compete with major chains.

Furthermore, the introduction of the Worcester Business Improvement District (BID) has been pivotal in revitalising the city centre. This scheme, funded by businesses for businesses, aims to improve marketing and events, enhance safety and cleanliness, and provide a strongly unified voice for local business owners in discussions with local authorities.

Networking is another key component of Worcester’s business support ecosystem. Regular events hosted by groups such as the Chamber of Commerce offer invaluable opportunities for entrepreneurs to connect, share ideas, and collaborate. These gatherings also often feature talks and workshops from seasoned business experts, providing both inspiration and practical advice.

To foster innovation, Worcester has set up several hubs and co-working spaces, such as The Kiln. These spaces are designed to support start-ups and freelance professionals by providing affordable office solutions and a collaborative environment.

Local educational institutions like the University of Worcester also play a significant role in supporting the city’s economic development. They provide a steady stream of skilled graduates and collaborate on research projects that benefit local businesses.

Worcester, a historic cathedral city in the heart of England, is fostering a dynamic business environment through innovative community-led initiatives. Local businesses and entrepreneurs are receiving a welcome boost from supportive measures designed to enhance economic growth and sustainability. For

All these measures demonstrate Worcester’s commitment to creating a fertile ground for businesses to thrive. By working together, the people of Worcester are ensuring that their city remains vibrant, attractive, and economically resilient.

IT Services for Worcester and beyond

Worcester-based, SMH IT Solutions is proudly celebrating its third anniversary, however their staff has been in and around Worcestershire for more years than it would be polite to mention!

As a team, they have well over a century’s worth of experience in IT, and that extensive knowledge is put to constant use when shaping the support and services they offer their customers.

Having worked with all types of businesses over the years, the team at SMH has gained a real understanding of what companies actually need from their IT provider. And applying that vision and experience has earnt them an excellent reputation and is hugely appreciated by its customers, as recognised with a string of 5-star reviews.

With a customer-focussed approach at the heart of everything they do, the systems and working practices SMH has put in place is testament to the extensive knowledge that the team has. They take the time to really understand what each and every business needs from its IT, and they take genuine pride in working with their customers to achieve those goals.

Nigel Marlow, Joint Managing Director, explains: “Because we have all worked at

many different levels over the years, we all have experience of the frustrations that both users and owners alike have expressed. Having complete control of a project from start to finish, and not being bound to any one supplier or technology, means we can offer every single customer the best solution to cater for their individual needs.”

If you would like to speak to SMH about your business IT, please visit smhsolutions.co.uk , call 01905 955 035 or email via info@smhsolutions.co.uk

Spetchley Park Estate your Perfect Partner for Business

We are an idyllic venue of choice for your events

At Spetchley Park Estate, we understand that every event is different. This is why we have: a dedicated events team. an imaginative catering team. a network of event supplier partners.

All taking place in over thirty acres of gardens, in what was once called the Pleasure Gardens, we have: competitive hire rates for all businesses. fantastic choice of spaces for hire. free parking.

discounts available for multi-day hire. easy access from the motorway.

New for 2024: Corporate Memberships

Buying a corporate membership allows your company’s valued staff to: visit the Gardens again and again. help the Charitable Trust to maintain and safeguard the Garden’s future. foster employee wellbeing which is good for people and the organisation. enable employee engagement and organisational performance. Our membership packages start at £432.00 pa.

Join the Spetchley Park Estate Family

Family plays a huge part of life Spetchley Park and we want the local Community to be able to benefit from everything the Estate has to offer, whether you are interested in: hosting an event here.

getting your employees membership here through our Corporate Membership Scheme. renting one of our commercial properties. To find out more about what we have on offer call Sarah Bird 01905 345106 or email sarah@spetchleyparkestate.co.uk

Adam and Nigel from the SMH Team at a recent H & W Expo

GLP TR AINING

CELEBRATING A DECADE

On the 10th May 2024, GLP Training celebrates a milestone that stands as a testament to our commitment to professional growth and development: our 10th anniversary. Founded with the ambition to bridge skill gaps and foster professional excellence, we've spent the last decade dedicated to the Herefordshire and Worcestershire workforce, as well as some of the nation’smost recognisable brands.

Our Decade-Long Journey

From our early days, GLP Training has been at the forefront of delivering vocational qualifications and apprenticeships, emphasising the importance of practical, real-world skills. Over the years, we have expanded our offerings to include a wide range of sectors, from a niche beginning in facilities and health and social care we’ve grown and developed in line with local and national economic needs. Our offering now consists of four key pathways: Construction & Trade, Facilities Management, Leadership & Sustainability and Professional Specialisms. Along with services that differ and complement our apprenticeship offering, with our anniversary year launch of HTQs, Skills Bootcamps and commercial trade courses.

We have helped shape the careers of

10,000+ learners

We have partnered with 750+ employers

Join Us in Celebrating a Bright Future

As we celebrate this significant milestone, we look forward with optimism and determination to the next decade. Our mission to empower individuals and businesses to achieve their full potential has never been more relevant.

We invite you to join us in this celebration. Whether by participating in our anniversary events, engaging with our training programmes, or simply learning more about our impact, your support is invaluable. Together, let's continue to shape a skilled, knowledgeable, and prosperous future for our community and beyond.

SKILLS BOOTCAMPS

LAUNCHING SUMMER 2024

Develop skills in the local workforce utilising Skills Boost Funding

Utilising the Skills Boost initiative, you can upskill Worcestershire resident employees up to the cost of £12,000 and claim back up to 50%.

Our 12-16 week long Skills Bootcamps can provide a rapid skills injection into your current workforce, while also creating the opportunity for you to discover potential new entrants into your organisation who’ve already developed sought after skills that can aid your organisation in meeting both current and future requirements.

Available Skills Bootcamps

• Introduction to Retrofit Green Skills

• Advanced Retrofit Green Skills

• Construction Health, Safety & Sustainability

Fully funded spaces available Future-proof your workforce/career Rapid skills intervention (12-16 weeks)

Highly sought-after skill-sets

Flexible delivery & 1:1 support

• Construction Project Management

• Lean Manufacturing & Six Sigma

More information about each training course and upcoming dates can be found on the Chamber website hwchamber.co.uk/eventsand-training-calendar

Chamber of Commerce Delivering Free Skills Training

The Herefordshire & Worcestershire Chamber of Commerce is now delivering free training courses as part of the UK Shared Prosperity Funding. The training courses are free for individuals living in Wychavon*, Worcester City and Wyre Forest. These new training courses will be booked on a first-come, first-served basis to residents in these districts.

Working with the Worcestershire LSIP, surveys found employers identified two large skills gaps that are crucial in the workplace. To help those within the local districts develop these skills, the Chamber has designed two training courses: ‘An Introduction to Basic Digital Skills’ and ‘An Introduction to Professional Skills’. To be eligible for these training courses, you must live in Worcester City, Wyre Forest, or Wychavon* and be employed. Those living in Worcester City and Wyre Forest can claim 100% of funding up to £1,500.

Each training course will be held across two days at the Herefordshire and Worcestershire Chamber of Commerce. The first training course is to be held on 18-19th April 2024 and will teach vital skills. ‘An Introduction to Basic Digital Skills’ will cover, Basic IT

Skills Boost – Worcestershire

Apply for a SkillsBoost financial grant to support upskilling of Worcestershire employers and employees. Upskill your Worcestershire resident employees up to £12,000 and claim 50% of the costs back (up to £6,000) from the SkillsBoost programme.

Helping Employers to Fund Training Needs in Worcestershire:

Grant supports accredited training or non-accredited and bespoke training.

Any business with employees that are residents of Worcestershire.

Based on resident postcode not business postcode (*for businesses in Malvern and Wychavon, there’s no employee postcode restriction)

Administration, Internet Safety and Security, Exploring Microsoft packages and an Introduction to Social Media. The second training course ‘An Introduction to Professional Skills’ will cover Assertiveness and Confidence, Work Ethics and Professionalism, Interview and Presentation Skills, Time Management and Communication Skills.

Individuals can attend both training courses, however availability is limited, therefore, the Chamber encourages those interested to book as soon as possible. For more information, visit: www.hwchamber.co.uk/skills-solutions

*Wychavon residents must have 20% of the training cost subsidised by their employer.

All businesses of any size eligible

No one individual can have more than £1,500 funding grant.

Business maximum grant is £6,000.

Grant is available for one year between 1st April 2024- 31st March 2025.

Find out more: stevec@hwchamber.co.uk

Meet Our Training Team

Our Chamber Training Team are on hand to support you with any questions you may have. For further details, please do not hesitate to contact the team on 01905 673600 or email training@hwchamber.co.uk

Olivia Williams, Head of Events & Training

Amanda Swingewood, Training Co-ordinator

Sharon Dunkley, Events & Training Assistant

Training & Development

Search Engine Optimisation

Tuesday 7 May, 9.00am-12.30pm

£95+VAT Members / £115+VAT Non-members

Location: Virtual

Steps to Net Zero

Tuesday 7 May, 9.00am-4.00pm

£169+VAT Members / £210+VAT Non-members

Location: Worcester

Managing People in the Team

Wednesday 8 May, 9.00am-4.00pm

£169+VAT Members /

£210+VAT Non-members

Location: Worcester

Role of the Team Leader

Tuesday 14 May, 9.00am-4.00pm

£169+VAT Members /

£210+VAT Non-members

Location: Worcester

Employment Law Update

Wednesday 22 May, 10.00am-3.00pm

£169+VAT Members /

£210+VAT Non-members

Location: Worcester

Sales Techniques to Close the Deal

Wednesday 29 May, 9.00am-4.00pm

£169+VAT Members /

£210+VAT Non-members

Location: Virtual

Communicating for Success

Thursday 30 May, 9.00am-4.00pm

£169+VAT Members /

£210+VAT Non-members

Location: Virtual

June Courses Dates

An Introduction to Digital Marketing and PR

Basic IT Skills for Business

Tuesday 11 June, 9.00am-4.00pm

£169+VAT Members / £210+VAT Non-members

Location: Worcester

Managing Performance in the Team

Tuesday 11 June, 9.00am-4.00pm

£169+VAT Members / £210+VAT Non-members

Location: Virtual

How to use Microsoft Teams Effectively Wednesday 12 June, 9.00am-12.30pm

£95+VAT Members / £115+VAT Non-members

Location: Worcester

Advanced Microsoft Excel

Tuesday 18 June, 9.00am-4.00pm

£169+VAT Members / £210+VAT Non-members

Intermediate Microsoft Excel

Wednesday 15 May, 9.00am-4.00pm

£169+VAT Members / £210+VAT Non-members Location: Worcester

Fire Marshal Training

Thursday 16 May, 9.00am-4.00pm

£95+VAT Members / £115+VAT Non-members

Location: Worcester

Train the Trainer

Tuesday 21 May, 9.00am-4.00pm

£169+VAT Members / £210+VAT Non-members

Location: Worcester

Tuesday 4 June, 9.00am-11.00am FREE for Members / £115+VAT Non-members

Location: Virtual

Effecive Time Management

Wednesday 5 June, 9.00am-4.00pm

£169+VAT Members /

£210+VAT Non-members Location: Virtual

Introduction to Microsoft Excel

Thursday 6 June, 9.00am-4.00pm

£169+VAT Members /

£210+VAT Non-members Location: Virtual

Location: Worcester

Internal Auditor Training

Wednesday 19 June, 9.00am-4.00pm

£169+VAT Members / £210+VAT Non-members

Location: Worcester

We would like to hear from you!

Whilst continuously expanding the training offering, the Training department are always looking for new ideas for courses. It’s great to understand what topics will be most beneficial to local businesses. For any suggestions, please email training@hwchamber.co.uk. More information about each training course and upcoming dates can be found on the Chamber website - hwchamber.co.uk/events-and-training-calendar

Gain Coverage & Reach Audiences - Faster

Make content marketing effortless with the worlds first AI driven marketing, PR and publishing platform.

Multimillion-pound business support package available

In partnership with Worcestershire’s district Councils, Bromsgrove District Council, Malvern Hills District Council, Redditch Borough Council, Worcester City Council, Wychavon District Council, Wyre Forest District Council, Worcestershire County Council has developed a customer-centric, dynamic package of business support.

Getting the right support can make a huge difference to a business and this package is all about making sure businesses have what they need to grow sustainably.

Part-funded by the UK government through the UK Shared Prosperity Fund and County Council, the support helps businesses to start up, develop a solid foundation to scale, grow, innovate, and achieve net zero ambitions.

Supporting start-ups

Masterclasses equip aspiring business owners with the essential knowledge, skills and confidence needed to begin their venture. For businesses under three years old, the Enterprising Worcestershire Programme offers invaluable coaching and funding.

Fuelling growth

Established Small to Medium Enterprises (SMEs) can benefit from Elevate Worcestershire, an exclusive growth programme offering bespoke one-to-one coaching, guided peer-to-peer support, and funding to implement strategic growth plans

Matt and George’s ‘Oarsome’ Atlantic Row for Acorns

‘Worcester Buoys’ Matt and George successfully rowed 3,000 miles across the Atlantic Ocean in a stunning show of support for Acorns Children’s Hospice. The duo’s epic feat took 40 days and 16 hours and has seen them raise more than £100,000.

The Buoys took on the challenge in memory of Matt’s friend Jack, who passed away aged 16, helping raise vital funds for the charity that supported him.

Rowing in two-hour shifts was exhausting and relentless – battling eight-metre waves and 30-degree heat. The drive to row for such a fantastic cause got them through the tough moments.

Jack was loved by everyone who met him but complications at birth led to his cerebral palsy diagnosis. He began visiting Acorns for short breaks when he was just nine months old. The hospice became a second home for the family.

Sadly, Jack’s health deteriorated in September 2020 and, after several weeks, specialists advised that there was nothing more they could do.

Jack and his family came to Acorns for end-of-life care, spending time together making precious memories before saying goodbye.

“There were two places that we felt that Jack was safest and happiest: at home, and at Acorns.” Dale, Jack’s father.

If you would like to donate in support of their challenge, visit www.justgiving.com/ fundraising/worcesterbuoys

Contributing towards a thriving low-carbon economy

Net Zero Worcestershire, in affiliation with the Business Energy Advice Service, provides specialist support to help SMEs identify where existing energy consumption can be reduced and energy efficiency be improved, often resulting in a reduction of their carbon footprint and costs. Funding is also available to implement energy-saving initiatives.

Fostering Innovation

Grant funding through Innovation

Worcestershire is available to help businesses develop and introduce ground-breaking innovative, services and processes.

To learn more about business support visit www.worcestershire.gov.uk/businesssupport-and-grants

Advice to employers on managing future changes in the jobs market

Worcester-based specialist sales and marketing recruiter, Number Fifteen, reports that the jobs market across the two counties is likely to become increasingly competitive across 2024 due to the continued rise in jobseekers and fall in job vacancies.

Recent research, based on a survey of more than 2,000 employers, has provided an early indication of future changes to the labour market which may impact employers based in Herefordshire & Worcestershire.

In response to higher salary costs, and subsequent reduction in profits during the period of high inflation, 9% of private sector employers plan to decrease staff levels in the coming months whilst 18% of employers are planning to make redundancies over the same period.

Kelly White, Managing Director of Number Fifteen said, ‘As many companies shrink their workforces, it is more important than ever for businesses and candidates to work with specialist agencies.’

She continued, ‘With 28% of marketing employers reporting hard-to-fill vacancies and 13% anticipating significant problems in filling roles, you may want to choose a recruiter that specialises in your field or the field of the role you are looking to recruit.’

‘Additionally, we work with employers to utilise inclusive recruitment and selection approaches to help broaden the talent pool and encourage them to have a strategy that explores employee financial wellbeing holistically.’

Oakland keen to ‘give back’ to local business

Supply chain experts Oakland International are a perfect example of ‘from little acorns great oaks grow’. Now they want to support small businesses on their own journeys to success, as Co-Founder & Group CEO Dean Attwell explains.

Oakland currently picks and delivers around 3milllion cases per week of chilled food and over 160,000 home deliveries per week.

Starting from very humble beginnings, the Redditch firm now employs over 1,300 people across the UK and Ireland, and Dean is passionate about ‘giving back’, whether it’s to their staff, charity, or the local business community.

In fact, Oakland was the first company in its sector in the world to achieve the coveted B Corp certification, based on its high standards of social and environmental governance.

“The priorities are People, Planet, Profit, in that order,” Dean says. “With a decent business model, if you look after the first two, the profits should follow!”

Giving back has opened lots of positive collaborations for this family firm, from championing neurodiversity and encouraging more women to work in logistics, to helping the vulnerable in the community, and supporting sustainability through collaborations with other businesses – some of whom are co-locating on site.

Dean explains, “We feel a duty of care to share our experience and expertise, and have invested time, effort and money to help small companies who want to get into UK or Irish retailers or launch into internet fulfilment but aren’t sure how.

“We can advise them on their journey plans or outsourcing ideas… or even do it for them. In general, they can save a lot of money on the ‘direct to consumer’ route without them relying on the big e-commerce platforms.

“There are brilliant communities of small producers trading on specialist sites, who’ve done all the mechanics like websites, marketing, and payment portals, and just need logistics support. We’re even putting a web platform together if they don’t want to do that side of things.

“All they have to do is set the price points, give us their products and we’ll do the rest, fairly and transparently.”

Dean’s empathy with young companies stems from his own experience. When his parents’ farming business went bust in 1998, he and wife Sallie launched Oakland ‘on a shoestring’.

“We didn’t have a strategy at all for the first five years, just worked flat out.”

“Then we spotted a gap in the marketplace, collaborating with small producers and introducing them to the big retail sector.

“So many businesses make the mistake of focusing on pleasing the distributor of their brand (trying to impress the retailer) instead of focusing on the brand itself, and no one knows or can sell your brand better than you!

“Our strategy has always been to follow the consumer market, and at one point we could see it was flocking to the internet.

“This obviously accelerated during Covid and as key workers, we luckily grew a lot. Profits were down but lockdown gave us time to plan ahead, and Oakland is on an accelerated growth curve now.”

Dean is also a passionate advocate of the virtuous cycle, based on collaborative working which reaps rewards for everyone involved.

“For instance, we specialize in home deliveries to any postcode in the UK the next day.

“You might have a café in Plymouth struggling to get short shelf-life products like fresh cream and vegetables. A wholesale partner will probably stipulate a minimum order, or you’ve got to travel around to collect it all. Ultimately, you could end up with a second-rate product at a premium price with minimum order restrictions.”

Oakland’s solution will provide the smallest outlets with a vastly reduced minimum order value, shorter order lead time, faster deliveries, fresher product at lower cost – and the fresh products will largely be supplied in returnable transit packaging which the retailer or restaurant can return waste products for

recycling and to feed into anaerobic digestion plants, generating power and fertilizer.

Oakland’s strong sense of community spirit also extends, naturally, to charity work. As well as supporting numerous local charities, their community aid has four core pillars: the Oakland Foundation to alleviate the effects of child poverty.

Molly Olly’s charity which works with life-limited children and Birmingham Children’s Hospital.

funding a warehouse in Moldova to dispense aid to those in need, with further plans to help Ukrainian producers access the UK retail and food service markets.

collaborating with FareShare to distribute millions of free meals in the UK.

“As a charity, FareShare gets lots of support, but they had the dilemma of getting an upsurge in demand for food delivered around the country, which is where our distribution and hub network stepped in. We distributed 10million meals in the first six months alone!

“In June we’re launching a £1.5 million vegetable processing area so farmers can donate the tons of ‘wonky veg’ that don’t make the supermarket grade, and we will turn it into bagged frozen food for FareShare.

“Then there’s our partnership with Coolways, which draws water from a borehole on our site to manufacture frozen ice and gel packs for immediate use by our D2C brand operators –a massive saving in energy and road miles.

“It’s all part of our virtuous cycle, and I’m a firm believer that one person’s waste is another one’s gold.

“As businesses, we’ve all got to think more collaboratively, put trust in what can be done, and the benefits will follow…”

For more details on the website at: www.oakland-international.com

Dean Attwell Co-Founder & Group CEO

Taking the challenge out of recruitment

Recruitment isn’t just about finding the right person for the job. Candidates want to know your company is the right fit for them too, say the experts at Hewett Recruitment.

A job isn’t simply about the paycheck anymore”, says Ben Mannion, co-owner and director at Hewett.

“People – particularly the latest generation of talent joining the workforce – want to work for companies that align with their own values on issues like sustainability and how they treat people.”

Hewett leads by example, having achieved coveted B Corp certification last year.

Ben and fellow owner and director Laura Hewett have since set up a B Corp Three Counties peer network group, to show how being perceived as a good company is good for business. “It’s also extremely good for recruitment and retention of staff,” Ben adds.

AI’s perfect role

The local jobs market was sluggish last year, dragged down by what Ben terms the “cost of doing business crisis”.

And while business is picking up, it’s clear the world of work continues to change and adapt. In fact, the Hewett team has already embraced one of the workplace’s biggest gamechangers – artificial intelligence (AI).

“Using the right technologies allows us to spend more time developing the human side of our services,” Ben points out.

“It’s an area we have always excelled in, and we can invest even more in it now.

“AI will not replace the people in our business, but it will remove the admin burden and speed up processes.

“There’s a lot of negative chat around it but jobs will always exist and it’s our role to add the very best value for our clients and candidates.

“By freeing up precious time, we can take more time to understand our clients’ needs, meet their requirements, and develop our own staff training.

“We can focus on the all-important ‘soft skills’ like great communication and problem

solving – things that empathetic, intelligent humans can do and AI certainly can’t!

“Our consultants always offer the best-quality advice and guidance. It’s what puts us ahead of our competitors.”

What employees want

Going back to the perennial issue of attracting good job candidates, Laura says a bit of push and pull is in play.

The money aspect certainly can’t be underestimated, but the demand for a better work-life balance remains a huge influence.

Laura explains, “It’s true that employers increasingly want people to return to the office … because that’s where the best collaborations happen.

“On the other hand, they are still prepared to offer flexible working hours – so long as time and outputs are effectively managed – and hybrid/remote working is still hugely popular.

“And as Ben mentioned previously, there’s the purpose-driven element. Companies need to be aware of how they are perceived in the local jobs market, even when not recruiting.

“Are they an employer of choice? A place where people would love to work? Organisations are judged on their purpose, culture and values, and we always advise our clients to think about these in detail.”

Job spec vs. job advert

Hewett also advises companies on their workforce planning, specifically how to promote vacancies.

Ben explains, “A job spec is sometimes confused with a job advert.

“A job spec outlines the required competencies to perform the role.

“A job advert, on the other hand, should focus on what it means to work for you as a company, and what the jobseeker gets in return.

“Obviously main duties should be included, but in essence, the advert should be drawn up as an invite to ‘come and work for us!’

The focus is on the opportunity, not the job.

“Unfortunately, some employers get a bit mixed up, and basically put out a list of what you have to do for us.

“This causes problems because, although the market has slowed slightly, vacancies are still significantly higher than pre-Covid. Prospective candidates are staying in their current jobs until the economy improves.

“So, unless employers offer the right benefits package and convey the right image, their recruitment drive will fall flat.

“Crafting the right recruitment strategy takes time. Get your job spec right – just because it was written five years ago doesn’t mean it’s fit for purpose now.

“Make sure your job advert attracts the best candidates.

“And make sure your brand is valued by the local workforce. Recruitment and retention will be so much less of a challenge!”

Hewett Recruitment can be contacted by email at hello@hewett-recruitment.co.uk

Full details about their range of services are available at hewett-recruitment.co.uk

Laura Hewett & Ben Mannion Directors

Reaping the rewards in the booming logistics sector

Nationally, the logistics sector is booming – and Worcester is reaping the rewards. Peter Davies, Senior Development Director at St. Modwen Logistics, explains why demand for high-quality, sustainable warehousing shows no signs of disappearing.

A quiet revolution is happening in the nation’s warehouses – and your business could be the next to benefit.

In the past, warehouses were looked down on as being dark and cold places to work. However, fast forward to the present day, and they have transformed into bright, warm, sustainable buildings which are enticing an increasing number of businesses to use them as their headquarters or primary base, not just as distribution or storage centres.

One example is St. Modwen Park Broomhall. Strategically located on the southern outskirts of Worcester, with the M5 less than a mile away, the final touches are currently being applied to the latest phase of development. Once complete, these two units – measuring 40,000 sq ft and 32,000 sq ft respectively – will take the site’s total footprint to 223,000 sq ft.

Built to our Swan Standard – a holistic set of construction guidelines that ensure we consistently deliver industry-leading facilities for our customers – these best-in-class units have been designed with employee wellbeing and sustainability in mind.

The buildings are airtight and naturally lit, creating comfortable working conditions for employees whilst allowing businesses to drastically reduce operational energy costs due to the plethora of energy-saving features, including the installation of solar PV as standard on certain units.

Couple this with the creation of new Grade A office space, which comes as standard, and you start to

see the appeal of transferring entire operations under one self-contained, energy-efficient roof.

As the activity within these buildings continues to evolve, so do the types of jobs that are being created for the local community. In addition to traditional office roles and administrative functions you would normally associate with an office – such as HR, finance, IT, marketing – there is now an increasing number of engineering, management, automation, and advanced supply chain roles on offer.

It’s no surprise then that on average, roles in the logistics sector pay £3,800 more than in competing industries.

In fact, industrial and logistics is the fastest-growing commercial sector in the country – and has been for the last decade. Job growth in the industry is twice that of the wider economy in percentage terms over the last ten years, and the diverse range of occupiers – from advanced manufacturing to parcel carriers and everything in between – has led to the sector becoming one of the most productive in the UK. The sector therefore has an important role to play, especially at a time when growth is at the very top of the political agenda.

The demand for high-quality warehousing has seen Herefordshire and Worcestershire become a haven for businesses looking for logistics premises. The proximity to the M5 opens up the Midlands, the South West and beyond for companies who need access to the nation’s transport network to easily reach customers.

Find out more about St. Modwen Logistics at stmodwenlogistics.co.uk

With our long history in Worcester – which began back in 1994 with the successful Shrub Hill industrial scheme – we are proud to have delivered more than 600,000 sq ft of space across 40 units to house businesses of all shapes and sizes and support them on their journey of growth.

That includes local companies such as leading packaging firm BioPak at Nunnery Way, through to the likes of OBEX Protection and Nemesis, two of our most recent occupiers at St. Modwen Park Broomhall.

Both businesses demonstrate how our buildings can support the growth of our customers. OBEX – who manufacture and distribute protective construction solutions – recently signed for a 47,000 sq ft unit at Broomhall, which they took in addition to their existing 27,000 sq ft facility at our Nunnery Way scheme. At the time, Rob Francis, OBEX director, said: “Following a period of rapid growth, we are excited to announce an expansion. It was important for us to remain in Worcester where the company was founded [and] we had no hesitations about agreeing a deal to move into St. Modwen Park.”

It was a similar tale for Nemesis, who almost doubled their footprint when they signed for 15,000 sq ft whilst retaining their 19,000 sq ft unit, also at Nunnery Way.

When moving in, Chris Chance, Nemesis’ chief executive officer, said: “There is a dearth of modern, high-quality warehouse space in the area that supports our long-term sustainability goals. We are very pleased to have secured new premises at Broomhall which will allow us to maintain our trajectory and attract the staff we need.”

It is the lack of high-quality space in the area that makes our future plans for the site and our wider presence in Herefordshire and Worcestershire all the more exciting.

We believe that as well as helping local businesses to flourish, the demand for sustainable buildings of the highest quality in the right location will also help to attract businesses to the region – bringing with them exciting new roles for residents and crucial investment into the local economy.

That goes for St. Modwen Logistics too. As a business, our model dictates that we hold onto our units and lease them to customers, rather than sell them. As a result, we are determined to be positive contributors to local communities wherever we operate.

At Broomhall, we installed a bridge which crosses over the A4440, allowing residents from the nearby village to have access to amenities on the other side of the road, as well as creating a safe and easy access route for those coming in from St. Peters. The installation of trim trails, cycle and walking routes, and extensive landscaping and planting through the ark also make it a valuable additi on to the local c ommunity.

At Nunnery Way, we consulted with the city and county councils, The Ramblers, British Horse Society and Open Space Society, to create a new walking, riding and cycle path on the site for tenants and the local community to enjoy.

Later this year, St. Modwen Logistics will become part of Indurent, a specialist new logistics champion with more than 200 assets totalling 26m sq ft under its management.

As we embark on this next stage of growth, we remain committed to ensuring that we provide customers, both old and new, with the modern and sustainable spaces they need to thrive and succeed.

www.stmodwenlogistics.co.uk

Peter Davies Senior Development Director

Boost Recruitment

and Retention with ISO 9001

ISO 9001 is known internationally for helping businesses consistently meet customer requirements but is less known for its other benefits, like supporting recruitment and retention.

Local ISO experts at ISO Quality Services highlight five ways ISO 9001 could help you with yours:

1. Enhanced business operations make work more fulfilling and ensure training needs are met. This aids in familiarising new or promoted employees with their roles.

2. Identifying the risk of employee burnout through non-conformances reduces employee pressure with additional support or training.

3. Its ‘right-first-time’ approach means employees have less chance of dealing with unhappy customers.

4. Designed to support business growth, you’ll set clear objectives and identify risks, helping to create development opportunities for existing employees.

5. By promoting a growth mindset, recruitment will be aligned with company objectives, ensuring timely and fitting hires.

Danny Bragg: A True Salesforce Trailblazer

Danny Bragg, a seasoned expert at Coacto, a leading Salesforce consultancy, has recently achieved his fourth Salesforce certification, earning the coveted Business Analyst certification.

This latest milestone underscores Danny’s exceptional ability to translate complex business requirements into robust technical solutions, solidifying his reputation as a trailblazer in the Salesforce ecosystem.

Danny’s journey towards the Business Analyst certification was marked by a rigorous process of structured learning and focused self-study. Beginning with the Supremum’s Consultancy Course, he gained invaluable insights into Salesforce implementation and project management. Combining this with intensive preparation using Focus on Force exam questions and targeted research, Danny honed his skills to perfection.

This certification elevates Danny’s expertise to new heights, enabling him to navigate project management complexities with finesse. From stakeholder management to system testing and user training, Danny is equipped to drive project success and deliver unparalleled value to customers.

At Coacto, Danny’s commitment to excellence shines through, making him an indispensable asset and a trusted advisor. With each certification, he not only enhances his own capabilities but also reinforces the consultancy’s reputation for excellence.

Connect with Danny on LinkedIn or to find out more about Coacto visit www.coacto.co.uk

ISO 9001 goes beyond a simple quality management system, offering your business extensive benefits.

Discover more with the specialists at ISO QSL by calling 0330 058 5551 or visiting their website at www.isoqsltd.com

People, connection and growth

My word of the year is ‘Connection’. Everything I aim to achieve in 2024 will be about connecting people.

My work allows me to connect people through learning new skills and development. I’m Wendy Garrett of Garrett Learning and I help people have better conversations through fun and engaging learning and development programmes in Leadership and Management, Mental Health First Aid and taking people away on The Work Retreat to focus ON their business. If we do not look after ourselves, we can’t effectively look after others/our businesses! I also started a Monday co-working group in Kidderminster because this didn’t exist - if we have passion and purpose, we can create great things together. We can’t do it alone. I’m currently training for the London Marathon. This is a community effort. The guidance, support and people being my cheerleader, will help me cross that line!

Chamber of Commerce is Thrilled to Announce New Patron

The Herefordshire & Worcestershire Chamber of Commerce are thrilled to announce brand new Patrons, The Development Manager Ltd.

The Development Manager (TDM) is an educational organisation dedicated to empowering individuals with the skills and knowledge necessary to thrive in the ever-evolving fields of technology and digital innovation. At the heart of TDM’s mission is a commitment to bridging the gap between education and industry, ensuring that learners are equipped with the practical skills and expertise demanded by today’s digital landscape.

Becoming a Patron of the Chamber signifies a bespoke partnership and provides access to a dedicated team of experts committed to helping businesses achieve their objectives through exclusive benefits and opportunities, including networking events, promotional opportunities, and strategic collaboration with the Chamber. By becoming a Chamber Patron, businesses play a vital role in shaping the future of the local business community and enhancing the region’s economic prosperity.

Derrin Kent, Managing Director, and Director of Studies at TDM said.

“The Development Manager (TDM) are proud and excited to have been chosen to Patron the Herefordshire & Worcestershire Chamber of Commerce. TDM are a Government-funded,

place-focussed and employer responsive educational organisation. Our vision is to help our regions’ employer organisations to improve their talent experience and galvanise digital transformation.”

Sharon Smith. Chief Executive at Herefordshire & Worcestershire Chamber of Commerce said.

“We are absolutely thrilled to welcome The Development Manager (TDM) as our newest Patron at the Herefordshire & Worcestershire Chamber of Commerce. Their commitment to empowering individuals with cutting-edge skills in technology and digital innovation perfectly aligns with our mission to support local businesses and drive economic growth across the two counties. Having TDM on board as Patrons not only enriches our network but also signifies the continuing of a powerful partnership”.

The addition of The Development Manager as the 15th Patron underscores the Chamber’s commitment to its network of businesses and further strengthens its mission to promote economic growth and prosperity across the two counties.

Leadership Development Series 2024-25

The Leadership Development Series enters its 6th year and with it, we have compiled 6 new topics and a new half day conference to inform leaders and ignite curiosity and development.

Wednesday 22 May 2024

Workshop Topic: How to shift from a manager to a leader.

Wednesday 24 July 2024

Workshop Topic: Managing difficult conversations.

Wednesday 18 September 2024

Workshop Topic: Leading and building resilience.

Booking type

In person attendance single workshop

Wednesday 20 November 2024

Workshop Topic: Emotional intelligence skills.

Wednesday 22 January 2025

Workshop Topic: Neurodiversity and inclusive leadership.

Wednesday 5 March 2025

Workshop Topic: Embedding productive work relationships.

Wednesday 26 March 2025

A Half Day Conference with networking, guest speakers and topics including, emerging leadership trends, the wellbeing of you and your people, and leading through change and uncertainty.

In person attendance 6 workshops and Half day Conference package £350.00+VAT £450.00+VAT

In person Half Day Conference

Important information:

• In person attendance bookings will include refreshments, printed course notes and face to face group work/networking.

• Virtual attendance bookings will be streamed live via Zoom from the venue, with the same course content and breakout rooms will be used for group work. The sessions will not be recorded.

• Full series bookings cannot be mixed and matched between virtual and in person attendance.

• The Half Day Conference will take place from 8.30am-12.30pm and can be booked as part of the package or individually, the conference cannot be accessed virtually.

• Each workshop will run from 8.30-11.00am and take place at the Bank House Hotel, Bransford, Worcestershire, WR6 5JD or via Zoom for virtual attendees.

NEW – Young Professionals Forum

The world of networking can be daunting when you are just getting started, but the benefits of developing these skills can extend throughout your career.

The Chamber have developed the new and updated Young Professionals Forums to bring together young people from across a multitude of industries, for an introduction to networking!

Previously known as TYRO, the event has now been turned into a series of Forums that will continue to help the upcoming generation with the confidence they need to network with other working professionals, as well as giving them knowledge, learning and skills for the working world.

Date: Thursday 25 July

Time: 2.00-4.00pm

Venue: The Dice Box, 9 The Shambles, Worcester, Worcestershire WR1 2RF

Cost: Free for Members & £20.00+VAT for Non-members

Herefordshire Care Home Kington Court Wins Top 20 Award

Kington Court Nursing Home in Herefordshire has achieved a remarkable milestone, securing its place among the top twenty-rated care homes in the West Midlands. The prestigious award, presented by carehome.co.uk through its annual ‘Top 20 Awards’, highlights its commitment to excellence in elderly care.

Operated by Rotherwood Healthcare, Kington Court’s achievement is part of a broader recognition for the group, which has also been awarded the distinguished title of ‘Top 20 Small Care Home Group’. These accolades, based on reviews from residents and their families, spotlight the dedication and quality of care provided by the group.

Vicky Craddock, Chief Operating Officer at Rotherwood Healthcare, expressed her pride and gratitude for the award, stating, “We are ecstatic that Kington Court has been recognised with a Top 20 Award and that Rotherwood Healthcare has been named a Top 20 Small Care Home Group. These accolades underscore our unwavering commitment to providing exceptional care and support to our residents.”

At Kington Court, feedback from residents and their families is highly valued and has contributed to the transformation of the home since it joined the Rotherwood family. The home is filled with joy, and there is always something exciting happening, reflecting the dedication to creating a vibrant and enriching environment for residents.

The ‘Top 20 Awards’ are highly esteemed within the care home industry, serving as a testament to the genuine experiences and

satisfaction levels within each facility. Kington Court’s achievement reflects its dedication to upholding the highest standards of care, setting a commendable example for care homes across the West Midlands.

Operated by Rotherwood Healthcare, Kington Court provides award-winning residential and nursing care. To find out more visit the website, www.kingtoncourt.care or call on 01544 232333

Thursfields Corporate Team assists with Simon Lancaster’s Acquisition of Worcester City Football Club

Thursfields Solicitor’s corporate and commercial team, led by Philip Chapman, Corporate Director, and supported by Hannah Clark, Corporate and Commercial Associate Director, advised Simon Lancaster, CEO of SJL Insurance, on his purchase of a 51% majority stake in Worcester City Football Club’s issued share capital.

The acquisition saw Lancaster invest significantly in the club, granting him the authority to make key decisions. The shares were acquired from a supporter’s trust, who were represented separately by both the club and Mr. Lancaster.

Simon Lancaster, a devoted follower of Worcester City Football Club since childhood, manages one of his son’s football teams within the club’s youth section. After joining the club’s board and recognising the financial challenges it faced, Lancaster showed commitment by making substantial investments to ensure the club’s future sustainability. Notably, the

supporter’s trust retained a veto on any potential change in ownership outside the Lancaster family and secured a seat on the board.

Phil Chapman, reflecting on Lancaster’s involvement, remarked, “Simon Lancaster’s dedication to Worcester City Football Club, demonstrated through his past involvement and ongoing commitment, is a testament to his strong leadership. His strategic vision, combined with financial support, paves the way for a positive future for the club.”

Simon Lancaster, CEO of SJL Insurance, expressed appreciation towards the supporters of the trust and the club’s board members, stating, “I would be honored if the supporters trust supports this proposal. I am thankful to Steve and my colleagues on the main board for their hard work and support during difficult times. The supporters trust played a crucial role in saving the club and bringing in the right investor. Their ongoing involvement is vital for the club’s future. I look forward to working with them, the board, and all WCFC stakeholders to rebuild a club that our city can be proud of, for our devoted fans.”

ABE promotes Kelly Wright to Customer Care Manager

The evolution of CRM, customer care, sales and marketing has meant that for ABE these roles have previously fallen under many managers. However, with a change in staff it was a chance to rethink and create a management role dedicated to customers, increasing the Management team to five.

Kelly was an obvious choice for promotion. Highly skilled and qualified for the role, and with a broad range of achievements. She has supported not just customers but the full ABE and Ledbury community with her positive, can do attitude; arranging

Movers & Shakers

Read about the latest movers & shakers for this issue.

fundraising initiatives and employee engagement events, indeed, many of these have been a roaring success and remained permanent dates on the company calendar. And as a strong advocate for wellbeing, developing a work life balance allocation system to meet the needs of the variety of family responsibilities.

Kelly said “ I am looking forward to using all the 7 years experience I have gained so far to ensure we give a consistent, friendly service focussing on communication, quality and reliability.”

Clive Brooks MD, comments “ as part of our ongoing mission and passion for serving our local community well, I am delighted to be in a position that we will now have a customer champion at our management meeting table.”

New recruits strengthen Bromsgrove security company Ecl-ips

Security and monitoring company, Ecl-ips, has been strengthened in recent weeks thanks to three new starters.

Leanne Gough has joined as Business Administrator working with Angela Price, Business Operations manager. Leanne has transferred to Ecl-ips after 17 years working in the insurance industry. This includes 5 years working in customer service followed by 12 years in accounts. Here she became a senior team leader for insurer broker accounts.

Over her career Leanne has completed a range of qualifications in business and administration, bookkeeping and accounting.

Meanwhile the project engineering team, led by David Harris, has been bolstered by Joe Newey joining as Project Engineer and Tom Clark, who is a trainee Project Engineer. Joe is just 22 years old, but has already worked in the industry for five years. He also achieved his fire and security qualification last summer after three years of study at college. Although he has not been with the company long, Joe said he was ““loving every second of my new journey.”

Tom, aged 20, arrived at Ecl-ips having had a variety of jobs previously which gave him a good foundation for his new role.

He has been a fire technician, undertaking an electrical installation level 3 course during this time, worked laying and maintaining gas pipes and

been a loft insulation installer. However, he decided he wanted to follow a more technical career path and that the security industry would be a good fit. Fortunately for Tom, Ecl-ips is always keen to take on trainees when the company spots potential and can see they will be able to contribute quickly to support the project engineer team.

Ecl-ips, is always on the lookout for the right people to join our team of project engineers. If you are an experienced security engineer, ideally located near Bromsgrove in Worcestershire, you are welcome to get in touch.

If you want more information about Ecl-ips please contact Nicky Ayers Sales & Marketing via email at nicky@ecl-ips.com or call on 01527 872000

Kelly Wright

Joe Newey, Leanne Gough & Tom Clark

Dawleys: Enhancing customer satisfaction

Dawleys specialises in delivering bespoke e-commerce, contact centre, customer service & data management solutions.

TVH UK Ltd

We are delighted to announce our strategic membership of the Herefordshire and Worcestershire Chamber of Commerce.

This is an important step for TVH UK Ltd.

As part of the renowned TVH Group, an international organisation known for its large range, great service and extensive reach into more than 180 countries, this membership is an affirmation of our commitment to local business.

Since our establishment in 1969, TVH

Seamlessly integrating with our client’s operation, we work as an extension of their team. We act as brand ambassadors focused on delivering services that enhance their customer’s satisfaction and loyalty.

Our team is at the core of everything we do. We believe in investing in their professional growth and fostering an environment that encourages innovation, teamwork, and well-being. This benefits our team and ensures we deliver the highest quality of service to our clients.

Beyond our business operations, we’re committed to contributing positively to our community. Through initiatives like the staff-run Dawleys

has been dedicated to providing access to an extensive stock of spare parts and accessories for forklifts, industrial vehicles and agricultural machinery. Our warehouse in Kidderminster is testament to this commitment and boasts an impressive range of over 135,000 product locations and a dedicated team ready to meet our customers’ needs.

With a local presence in the UK dating back to 1990, TVH UK Ltd has continuously evolved to meet the requirements of our valued customers. Our membership of the Chamber of Commerce underlines our commitment to nurturing strong

Foundation, we support local development, sustainability, and charitable efforts, aiming to make a difference where we can. We are also proud sponsors of Hereford FC for the men’s and women’s teams.

Joining the Chamber of Commerce Strategic Group is an exciting opportunity for us. It’s a chance to connect with like-minded businesses within the region, share insights, and explore new avenues for collaboration. We believe this partnership will benefit our growth and we look forward to engaging with the Herefordshire and Worcestershire business community and working together to help create a thriving regional economy.

relationships within the local business community, while strengthening our ability to serve our valued customers in the best possible way.

For more information about TVH and TVH UK, you can find out more at www.tvh.com

Kidderminster Harriers Strategic Membership with the Chamber of Commerce

Worcestershire’s biggest football club, Kidderminster Harriers, are “exploring exciting new possibilities” in business thanks to a strategic membership with the Chamber of Commerce.

Based at their picturesque Aggborough Stadium, Harriers are back playing in the top-flight of non-league football, and regularly boast home crowds approaching 4,000.

Off the field they continue to excel in the business world with a wide-reaching, diverse portfolio of commercial partners, an exciting corporate event programme and an extensive social media presence.

General Manager, Paul Biggerstaff, outlined the benefits of the Club’s strategic Chamber membership, explaining: “We have a thriving business network and are constantly looking to expand and widen that, especially in the Worcester area.

“The Chamber of Commerce provides an ideal platform for us to do so, and we look forward to the new opportunities this partnership will provide for individuals and businesses as we move forward.”

Established in 1886, Harriers have a rich history as one of the most famous non-league clubs in the country.

They also played in the EFL for five seasons, are former FA Trophy winners, and have reached the FA Cup Fourth Round on three occasions, last being beaten by West Ham in front of a national television audience in excess of 4 million in 2022. www.harriers.co.uk

Mental Health Awareness Week, (13th – 19th May,) is the perfect time to promote the benefits of mental wellbeing to your team

The Herefordshire and Worcestershire Wellbeing and Recovery College has just launched its new website, offering free training to people who are looking to keep themselves well, support others, or who are keen to learn more about Mental Health and Wellbeing.

Our ambition is to enrich people’s lives across our two counties, contributing to health, hope and connectedness through our wide range of accessible, engaging, and effective learning opportunities.

Delivering online and in community venues, we present a range of courses and workshops, developed by professionals and specialist support organisations; as well as people who have ‘lived experience’ of metal health so you know that whatever you are going through, you will not be judged and will be treated with empathy.

Some of the resources we offer to help people to feel better and move on with their lives

include Resilience and self-care; Mindfulness and Relaxation; Gambling awareness; Autism; Art and self-help; Suicide prevention; Managing mood and Mental fitness. *

Evidence tells us that by coming together and learning more about our health and wellbeing can make the most of our strengths, talents, and resources.

If you, or anyone in your team, living in Herefordshire or Worcestershire would like more information, follow the links below.

0300 302 0458 www.wellbeingandrecoverycollege.org.uk

The Herefordshire and Worcestershire Wellbeing and Recovery College is a dynamic partnership between NHS,

Voluntary and Community Sector organisations (VCS), Local Authorities and Experts by Experience.

*Criteria apply to some courses.

Benefiting from Business Coaching

95 Early-Stage Businesses are benefiting from free Business Coaching through Enterprising Worcestershire – Don’t miss your opportunity to join them!

As a Worcestershire based business owner who has been trading for less than 3 years you may be eligible for up to 10 hours FULLY FUNDED one to one business coaching with award winning, Real World Consultancy.

Coaching begins with a Business Strength Analyser to help identify strengths, weaknesses and business focus. Experienced coaches will then work with you through in depth one-to-one sessions to address challenges and identify

priorities. Meeting fortnightly together you will focus on achieving your goals, develop business plans and build the confidence to achieve a strong business for future growth.

Find out more and apply today at www.worcestershire.gov.uk/ council-services/business/businesssupport-and-grants/enterprisingworcestershire-business-coaching Delivered by Worcestershire County Council on behalf of Worcestershire District Councils. Funded by the UK Government Shared Prosperity Fund and the County Council.

Build Unstoppable Teams: Power Up with Team Coaching

Imagine Business Coaching, but for your entire team. Team coaching unlocks hidden potential by enhancing communication, collaboration, and conflict resolution. At RWC we identify team strengths/ weaknesses to address areas like:

Clear Communication: Do team members understand each other?

Seamless Collaboration: Does the team work together smoothly?

Constructive Conflict Resolution: Can the team handle disagreements effectively?

Psychological Safety: Do team members feel comfortable sharing ideas openly?

Real-World Results:

Marketing Team: Designers and copywriters learn to collaborate on campaigns.

Software Development Team: Structured feedback improves communication and development.

Sales Team: Lead sharing strategies and collaboration reduce conflict and boost productivity.

Benefits:

Enhanced Productivity: Teams get things done faster and more efficiently.

Reduced Conflict & Improved Morale: Teams experience less tension and higher morale.

Increased Innovation & Problem-Solving: Open communication fosters creative solutions.

Stronger Company Culture: Employees feel valued and heard, leading to a positive environment.

Invest in Your Team’s Power: Contact us at RWC to build unstoppable teams for long-term success www.realworldconsultancy.org

SME

Solicitors raise over £6,500 for Grace Kelly Childhood Cancer Trust

SME Solicitors, a well-established legal firm based in Worcester, has raised £6,508 for the Grace Kelly Childhood Cancer Trust during the last 15 months.

Funds were raised by two annual quizzes, a Christmas Jumper day, raffles and a car wash. Additionally, the firm participated in the charity’s Corporate Challenge 2023, raising £2,590 and winning both the Most Raised Award and the Laugh Out Loud Award for two members of staff who bravely underwent head shaves to raise additional funds. Generous donations from clients and members of staff also formed part of the overall effort.

Samantha Lloyd, Partner and Head of Private Client says, “It has been a pleasure supporting this amazing charity that works so hard raising awareness and supporting families and children who are affected by cancer”. The fundraising proceeds will allow the Trust to continue to fund research, educate clinicians and support families affected by childhood cancer.

International Trade

Customs Updates:

Additional import controls coming into play on 30 April 2024

In addition to complying with the current controls, that came into effect on January 31, from 30 April 2024 traders must:

Ensure goods from EU/EFTA enter GB through an appropriately designated Border Control Post (BCP) or Control Point (CP) for your commodity type and present the consignment for inspection when called where risk-based documentary, identity and physical checks may take place. Existing inspections of high-risk plants and plant products from the EU, Switzerland, and Lichtenstein will move from Places of Destination (PoDs) to BCP and CP’s.

Upload IUU documents to the CHED import notification created in IPAFFS for a consignment containing fish or fishery products for human consumption before submitting the import notification.

Additionally, imports from non-EU/EFTA risk assessed countries will begin to align with the BTOM regime. Changes to import controls for non-EU/EFTA risk assessed countries will include:

The simplification of imports including removal of health certification and routine checks on low-risk animal and plant products (they may be subject to intelligence-led interventions).

A reduction of physical and identity checks on medium-risk animal products.

CHIEF has now closed!

If you are unsure about your company’s requirements when it comes to the new Customs Declaration service that is now in use, then contact chambercustoms@hwchamber.co.uk where one of our certified customs experts will endeavour to assist.

UK Internal Market Scheme replaces the Trusted Trader Scheme (TSS)

GB companies who used to have an XI EORI can no longer have one.

XI EORI is only now viable for NI based companies. When traders import things from GB to NI they will need an authorisation code. (From UKIMS)

Meet Our International Trade Team

Kayla Ball

Our International Trade Advisors are on hand to support you with any questions you may have. For further details, please don’t hesitate to contact the team on 01905 673614 or email internationaltrade@hwchamber.co.uk.

Emma Harris

International Trade Training Courses

Understanding Export and Export Documentation

1 May 2024 09:30 to 15:30

Understanding Commodity Codes

7 May 2024 09:30 to 12:30

Customs Procedures and Documentation

15 May 2024 09:30 to 15:30 Import Procedures including IP/OP

3 June 2024 09:30 to 15:30 A Beginners Practical Guide to Exporting 11 June 2024 09:30 to 12:30

July

09:30 to 15:30

July 2024 09:30 to 12:30 Methods of Payment and Letters of Credit

July 2024 09:30 to 15:30 *Courses may be subject to change from the time of printing.

How Systems And Processes Drive Profitability

Where margins are constantly being squeezed and competition is fierce, the ability to maintain profitability is a critical factor for success. One of the key elements that can significantly impact a company’s bottom line is the efficiency and effectiveness of its internal systems and processes.

What are the Benefits of Streamlined Systems and Processes?

Implementing well-designed and streamlined systems and processes can confer a multitude of benefits to an organisation. Firstly, they can help to reduce operational costs by eliminating redundancies, optimising resource utilisation, and minimising wastage. When workflows are streamlined and standardised, tasks can be completed more efficiently, leading to cost savings that directly contribute to increased profitability.

Moreover, effective systems and processes can enhance the quality of an organisation’s outputs, whether it’s the production of goods, the delivery of services, or the management of internal operations. By ensuring consistency, attention to detail, and adherence to best practices, companies can minimise errors, improve customer satisfaction, and ultimately, strengthen their competitive position in the market.

How Can Technology Enhance Systems and Processes?

In the digital age, the integration of technology into an organisation’s systems and processes can be a powerful enabler of profitability. Automation, for instance, can help to eliminate manual, repetitive tasks, freeing up employees to focus on more strategic and value-adding activities. This not only increases productivity but also reduces the likelihood of human error, leading to improved efficiency and cost savings.

Furthermore, data analytics and business intelligence tools can provide valuable insights that inform decision-making and help to identify areas for process improvement. By leveraging real-time data and predictive analytics, organisations can make more informed choices, optimise resource

allocation, and anticipate and respond to changing market conditions more effectively.

What is the Role of Process Improvement Methodologies?

Adopting process improvement methodologies, such as Lean, Six Sigma, or Kaizen, can be instrumental in driving profitability through the optimisation of systems and processes. These frameworks provide structured approaches to identifying and eliminating waste, improving quality, and enhancing overall operational efficiency. By implementing these methodologies, organisations can systematically analyse their current processes, identify pain points, and implement targeted solutions to streamline workflows, reduce cycle times, and enhance customer satisfaction. The resulting improvements can lead to significant cost savings, increased productivity, and ultimately, improved profitability.

How Can Employee Engagement Contribute to Profitability?

In the digital age, the integration of technology into an organisation’s systems and processes can be a powerful enabler of profitability.

Engaging and empowering employees to actively participate in the continuous improvement of systems and processes can be a powerful driver of profitability. When employees are encouraged to provide input, share their expertise, and contribute to problem-solving, they can offer valuable insights and suggestions that help to identify opportunities for optimisation.

Additionally, involving employees in the process of change can foster a sense of ownership and commitment, leading to greater buy-in and more effective implementation of new systems and processes. This, in turn, can enhance

employee morale, reduce resistance to change, and ultimately, drive more sustainable improvements that contribute to long-term profitability.

What is the Importance of Adaptability and Continuous Improvement?

In today’s rapidly evolving business landscape, the ability to adapt and continuously improve systems and processes is crucial for maintaining profitability. Markets, technologies, and customer preferences are constantly in flux, and organisations that fail to keep pace risk falling behind their competitors.

By fostering a culture of continuous improvement, companies can proactively identify and address emerging challenges, seize new opportunities, and stay ahead of the curve. This may involve regular reviews of existing systems and processes, the implementation of agile methodologies, and the willingness to experiment and iterate based on feedback and changing requirements.

Ultimately, the adoption of adaptable and continuously improving systems and processes can help organisations to maintain their competitive edge, respond swiftly to market changes, and ensure long-term profitability.

In the quest for sustained profitability, the efficiency and effectiveness of an organisation’s systems and processes cannot be overlooked. By streamlining workflows, leveraging technology, embracing process improvement methodologies, engaging employees, and fostering adaptability, companies can unlock significant cost savings, enhance productivity, and deliver superior value to their customers.

As the business landscape continues to evolve, the ability to optimise systems and processes will remain a critical factor in determining an organisation’s success and profitability. By prioritising these essential elements, companies can position themselves for long-term growth and ensure their continued viability in an increasingly competitive market.

Fore more information contact Sean Devlin on sean.devlin@ballardsllp.com

Sean Devlin, Ballards LLP

Hundreds Gather at Cathedral for Award-Winning Worcester Charnel House Documentary Screening

A special screening of an award-winning documentary was shown to a packed Worcester Cathedral, raising over £4,000 for its upkeep.

Life Over Death, which was produced by local video production agency Conteur, gave viewers the first ever look at Worcester's medieval Charnel House, an underground room filled with hundreds of human remains.

The film also celebrates the life of the Bishop of Worcester’s late wife, Denise Inge who wrote a book on Charnel Houses and the incredible effect that living over one had on her life in her final months.

The Charnel House, which is thought to be around 1,000 years old, has never been documented photographically and has been somewhat of a local legend for many years.

The Interim Dean of the cathedral, Dr Stephen Edwards, said: “Life Over Death is a superb film which combines award-winning photography with skilled direction to tell the story of one of Worcester’s most fascinating spaces.

“Together with the inspiring stories told within the showing of this fi lm, it was a unique and memorable event. We are extremely thankful to those who supported

it and raised such a generous amount for the life and work of the cathedral.”

The screening, to more than 300 attendees, began with an introduction by the Conteur team, followed by the viewing of the film. Guests were then treated to a powerful musical performance by the talented duo Claire Horáček and David Hatcher from The Linarol Consort of Renaissance Viols.

History lovers from all over the UK travelled to Worcester for the event, as well as theologists and church leaders from several faiths who came together, not only to get a first glimpse of the Charnel house but also to celebrate the life of Denise, who died 10 years ago.

The evening ended with a behind-the-scenes video showing how the film was made and a Q&A session with the film crew and Bishop John, which generated a lot of interest and lasted well over an hour.

Gillian Davies, Director of Life Over Death and Director at Conteur said: “The screening of Life

Over Death at the Cathedral exceeded all of our expectations as filmmakers.

“To be given the opportunity to show our film in such a poignant setting is something we'll remember for a very long time. The recognition that the film has already received has been quite overwhelming and we're so grateful to Bishop John for trusting us to tell this incredible story.”

For more information about Conteur, please visit www.conteur.co.uk

For more information about Worcester Cathedral, please visit www.worcestercathedral.org.uk

Motor Insurance – Considering Ongoing Supply Chain Impacts

It is widely accepted that the motor industry is struggling at the moment, with global supply chain issues really having an impact across access to parts as well as affecting recruitment potential as skilled workers are harder to come by.

Along with the core Consumer Price Inflation (CPIH from ONS) annual inflation rate seeing the highest level since February 1992, up from 5.7% in March 2023 to 6.2% in April 2023, there are a lot of difficulties within the motor trade at the moment.

How is this relevant to insurance though?

With the demand for parts still well exceeding supply, thanks in part to the lingering effects of the manufacturing shutdown during the pandemic, it is becoming tempting for many companies to write-off a vehicle rather than wait for the parts required to repair as this can often be the most economic option for them. With the rule of thumb according to Autocar being that a vehicle is likely to be written off if a professional repair costs more than half of its value, added time and money to source the parts can be seen to have a clear impact.

Reported by the Office of National Statistics (ONS) back in June 2022, manufacturing and motor vehicle repair companies were seeing the worst of the supply chain issues and this has clearly continued into 2023. As well as the raw material shortages for such as semiconductor chips, even those products that are in fuller demand are harder to source and transport. With various geopolitical crises

happening globally, coupled with the rising freight prices and congestion at ports, each delivery becomes significantly more complex. This is without considering the change in demand forecasting that is required as electric vehicles become more prominent!

As one would expect, all of these impacts and delays lead to additional delays and claim costs. This will impact future motor insurance premiums with major insurers indicating that it could impact premiums to upwards of 12%. With more cars being written off, perhaps due to the wider supply chain situation rather than state of the vehicle, demand for insurance claims has increased.

Having the right insurance and broker has never been more important, as the right protection

will ensure that there are reduced unnecessary queries and delays that could otherwise have been removed. A market reviewed by an independent broker will not only assist with delays on claims but also ensure that you have the best value for money.

We’re here to help

Our team has many years of experience in handling the insurance needs of the automotive industry, having excellent relationships with a large panel of insurers therefore able to provide you with the most cost-effective solution for your business. Our services offered include:

Motor Trade Insurance Policies, Fleet Insurance, Haulage Insurance, Gap Cover, Uninsured Loss Services

Self-Drive Hire Insurance.

If you have a high number of vehicles, access to a dedicated claims manager is also included as part of our service - helping you ensure that you are as prepared as possible in the event that you need to make a claim.

People to do Business With

Starlyft www.starlyft.io

Small Biz Digital Media www.smallbizmedia.com

Dr Julia Sen Health & Wellness hello@drjuliasen.co.uk www.drjuliasen.co.uk

Consequential Planning Ltd 01299 407128 / admin@cnsq.co.uk www.cnsq.co.uk

Green Dragon Hotel

Superclean (UK) Limited 01299 250999 / info@supercleanuk.co.uk www.superclean.co.uk

Eyespace Eyewear Limited 01527 870550 / info@eyespace-eyewear.co.uk www.eyespace-eyewear.co.uk

Friends of St John’s friends.stjohns.church@gmail.com

Bee Lighting Ltd 01527 67812 / sales@beelighting.co.uk www.beedesignltd.co.uk

Mail Solutions UK Ltd 01527 838820 www.kalamazoodirect.co.uk

Three Counties Live (RR Enterprises) admin@threecountieslive.co.uk

Glass Cone Developments Ltd

DHL International 01684 851500 / wksn@gb.dhl.com www.dhl.co.uk

Blade Tooling Company Ltd 01386 554180 www.bladetooling.co.uk

Kaleidoscope Plus Group 0121 565 5605 / info@kaleidoscopeplus.org.uk

The Beefy Boys Limited 01432 359209 / hereford@thebeefyboys.com www.thebeefyboys.com

Kindridge BID Solutions 01952 897370 www.kindridge.com

Orbital10 0330 383 0336 / info@orbital10.co.uk www.orbital10.co.uk

Networking Ninja enquiries@networkingninja.info www.networkingninja.info

Conteur

01905 670881 / info@conteur.co.uk www.conteur.co.uk

IJW Design and Consulting 01432371257 www.ijwdesignandconsulting.co.uk

IT Consultancy, Services & Solutions 0330 223 0005 / contact@itcss.xyz www.itcss.xyz

Carpenter Surveyors Three Counties & Cotswolds www.carpenter-surveyors.com

William Blow Independent Celebrant bill@williamblow.co.uk www.williamblow.co.uk

Barnsley Marshall Limited

01905 330 586 / design@barnsleymarshall.co.uk www.barnsleymarshall.co.uk

JPS Electrical

07828135475 / james@jpspat.com www.jpspat.com

Haze Environmental Ltd 01905 419920 www.hazeenvironmental.com

Strategus Consulting www.strategusconsulting.co.uk

BluNicheRisk Services Ltd www.bluniche.com

Razorbill Performance t/a Auditel www.auditel.co.uk/nickrumble

chat4business 01989 569560 / info@c4b.live www.c4b.live

Malcolm Madeley Consultancy 07859 954479 / malcolmmadeley432@btinternet.com

Topline Workwear 01562 745556 www.toplineworkwear.co.uk

Dominic Behan Virtual Assistant 07811 574975 / domabehan@gmail.com

Entegra UK 0121 389 9479 www.entegraps.com

Memories Catering LTD 01905 905908 www.memoriescatering.co.uk

CEJN UK Ltd 01432 341337 www.cejn.com

TriploESG www.triploesg.com

Marchwood Marketing 01684 649084 / enquiries@marchwoodmarketing.co.uk www.marchwoodmarketing.co.uk

HostScore Limited www.hostscore.co.uk

Origineurs Ltd hello@origineurs.com www.origineurs.com

RRA Architects Ltd 01242 269374 www.rraarchitects.com

Wyre Forest Citizens Advice Bureau 0156260194 www.wyreforestcab.org.uk

Ludwig Theatre Arts 01432 807978 www.ludwigtheatrearts.com

Swift Hosted Telecom 01905 671500 www.swifthostedtelecom.co.uk

Member Benefits

Chamber Advice Blogs

Severn Vale Home Care 01905 950 409 www.severnvalehomecare.co.uk

Space For Me Counselling www.spaceformecounselling.com

Top Networking Limited 01905 977032 / hello@topnetworking.co.uk www.topnetworking.co.uk

Badger Damper Limited 01299590003 www.badgerdamper.co.uk

Ratio EV Ltd 01527 396900 / info@ratioev.uk www.ratioev.uk

J & G Johnson Ltd T/A Mountain Perspective 01432 800378 www.mountainperspective.co.uk

Capital Resolve Ltd 01386 425 435 www.capitalresolve.com

GSM Limited 01531 828782 / enquiries@gsmlimited.com www.gsmlimited.com

Severn Valley Railway (Holdings) PLC 01562 757900 / contact@svrlive.com www.svr.co.uk

Coacto 01242323623 / marketing@coacto.co.uk www.coacto.co.uk

As a Chamber Member you have access to our Chamber Blogs webpage. A unique page of knowledge and experiences from some of the leading businesses across the two counties. The dedicated blog page will feature six meticulously selected topics throughout the year: starting a business, funding a business, promoting a business, employees, and a business, growing a business, and sustainability and a business. The goal is to address critical challenges commonly encountered by our Members and offer support and advice from those with more experience.

If you’re interested in writing a blog for the page contact marketing@hwchamber.co.uk or visit the webpage www.hwchamber.co.uk/blogs

Westfield Health

Everyone who becomes a Chamber member, no matter the level, has access to exclusive Westfield Health primary health plan.

Exclusively available to Herefordshire & Worcestershire Chamber Members, the Chamber Primary Health Plan starts from £6.74 per employee, per month and allows staff to claim money back, up to set limits, for things like sight tests and glasses, dental bills, therapy treatments and consultations. The plan also provides access to a range of valuable health and wellbeing services including 24-hour helpline, Expert Medical opinion, gym discounts and Westfield Rewards. Numerous studies have shown that employee wellbeing is linked to greater productivity, motivation and satisfaction. Westfield Health aim to transform people’s mental and physical wellbeing to create happier, healthier employees and more resilient businesses. For more information visit www.hwchamber.co.uk/membership

MALVERN HILLS SCIENCE PARK

What makes a great Science Park is a combination of brains, buildings and finance

The Science Park occupies a 10 acre site at the foot of the Malvern Hills, in an area of outstanding natural beauty

Situated in the heart of Cyber Valley, adjacent to QinetiQ and close to GCHQ, Malvern Hills Science Park (MHSP) is home to a number of growing companies working to strengthen the UK response to cyber attacks. Home to the Betaden Tech Accelerator, focused on driving new products and solutions across a range of emerging technologies including AI, Hazard Intelligence, Biometrics, Cyber, 5G and many more.

Transport links are good, with a direct train service to Birmingham and London (Paddington). 20 minutes from the M5 at Worcester, an hour from Birmingham Airport and city centre.

Malvern has good road and rail links to the Midlands, London and the South

Schools, housing and leisure facilities are excellent in Malvern

Our tenants have access to an on-site manager for business advice

The full range of office and laboratory support services are available, including a manned reception, 24/7 electronic access, kitchen facilities and our on site café providing snacks, meals and catering

Extensive meeting room facilities are available for tenant use. Numbers from 5 to 45 can be accommodated with optional refreshments and further catering provided by the on site café.

Extensive meeting room facilities are available for MHSP tenant use

Offering 5G laboratory services, indoor & outdoor private 5G network testbeds

MHSP staff have experience in managing laboratories development

Malvern Hills Science Park has offices, laboratories and meeting room facilities as well as an on site café

Flexible and short term leases are available, designed to create a hassle free environment for young and mature businesses to flourish. Accommodation is flexible and can be remodelled to suit the varied requirements of tenants. Most units are carpeted with a raised access floor. They share a manned reception area, kitchen facilities and on site cafe. Access to units and the shared area is available 24 hours a day, 365 days a year through an access control system. Units have network capability and there is access to full fibre to the premises services available through our partner Modern Networks and a managed telephone system.

The Innovation Centre has 23 individual units, from 350 to 2000 sq ft, and short term leases are available

The Regional Technology Exchange provides further discrete units and laboratory facilities

Phase 3 building has 35,000sq ft of offices, laboratories and meeting room facilities

Call us: 01684 585200

Email us: alanwhite@mhsp.co.uk

Visit us: Geraldine Road, Malvern, Worcestershire, WR14 3SZ

mhsp.co.uk

malvern hills science park

Engaging your brand with audiences that matter.

Why prompt payment is an economic necessity

Paying your suppliers quickly could help stem the flow of small business failures as the cost of doing business reaches a critical juncture.

Companies have a responsibility to pay their small business suppliers quickly regardless of the payment terms – or risk a reputational backlash as the cost of doing business puts hundreds of thousands of organisations at risk.

However, prompt payment of invoices could be the difference between life and death for small businesses. If you’re a big customer and you owe money to a small business, then you need to pay it now. Not in two weeks’ time, not in 30 days’ time, not in 60 days’ time because the small business may not be there.

The talent that is driving your business success sits to a large degree with those freelancers, sole traders, micro businesses and small businesses. You’re shooting yourself in the foot if you haven’t paid their invoices on time.

The prompt payment of invoices should fall under the environmental, social and governance banner and that the broader ramifications of failing to pay promptly could come back to haunt companies as customers and employees vote with their feet.

The way you treat your small suppliers is indicative of how you treat your employees and it’s indicative of your reputation within the community. Boards keep saying it’s an operational issue, but it’s actually a strategic issue and a reputational issue. How does it sit with investors, as they look at your payment terms? How does it sit with those skilled workers that you’re desperate to recruit?

We need boards to be taking that seriously and saying to their CFOs and their CEOs: ‘how quickly do we pay our suppliers?’ We have got to keep those suppliers afloat, otherwise they will simply disappear.

Cash-flow issues are a thorn in the side for the UK’s smallest companies, as the combination of economic factors and rising costs including inflation, energy bills and wages have created a cost of doing business crisis.

If you haven’t got the cash flow that allows you certainty, you’re not going to invest in jobs, in training. You don’t do anything but hope to survive. There’s a credit crunch and small businesses are not able to borrow. How do you tide yourself over?

Bad payers need to understand the consequences of their actions – and those consequences are likely to be more serious in the current economic climate. However, some companies are also extending their payment terms, which is exerting disproportionate cash-flow pressure on their small suppliers.

My advice for smaller businesses is to give themselves the best possible chance to get paid as quickly as possible by being clear on payment terms before they accept work, ensuring that invoices contain all the information needed to be processed and by forging relationships with those responsible for payment within the organisation that they’re working with.

Legislation to speed up the payment process is not coming any time soon and we have to work with the tools we’ve got.

Visit www.smallbusinesscommissioner.gov.uk for advice and guidance on how avoid delayed payments.

By Liz Barclay, UK Small Business Commissioner

Blue Print Direct Mail utilise TDM’s Tech and Digital Skills Bootcamp to upskill five staff members

Blue Print Direct Mail recently completed a bespoke TDM Skills Bootcamp, upskilling five members of their team to utilise a new software being introduced by the organisation.

The bespoke Skills Bootcamp focused on the fundamentals of HTML and CSS, with Managing Director Anthony highlighting that Blue Print chose to utilise Skills Bootcamps in order to introduce members of the team to using code and feeling comfortable doing so, with the support of a TDM technical expert, enabling Blue Print to get the ball rolling with implementation of the new software and system needed within the organisation.

Operations Director Phil who participated in the Skills Bootcamp, has shared the following:

‘The company had purchased new software to implement within the organisation, which was built on HTML and CSS. Five members of our team (including myself) were signed up to the Skills Bootcamp, with only one staff member of the five having had any experience with coding prior.

We were able to create a bespoke Tech and Digital Skills Bootcamp with TDM, that was tailored to us, to support us to develop the new skills that the organisation required.

To begin, a few of us were nervous about the new software and coding, but the weekly three hour classroom consolidation sessions were useful in keeping us disciplined and our TDM coach set us tasks to prepare us for the sessions.

Everyone has done really well on the Skills Bootcamp, embracing the coaching / learning and the tasks that we were set. Comparing where we are now to where we started is fantastic in terms of what we have learnt.

Myself and the other members of the team who completed the Bootcamp are now able to understand and use the new software inline with the business needs.’

For Blue Print, developing these skills

in house has removed the need for external involvement, saving time and money and enabling the professional development of their workforce.

Access funding for short, targeted, skills development programmes rather than paying commercially. Pathways available in; Marketing, Data / AI, Tech / Cyber and Developer and the ability to work with our team to create a bespoke Bootcamp specifically for your staff members and your organisational skills needs.

www.thedevelopmentmanager.co.uk

Wyevale Nurseries to exhibit at 2024 Four Oaks Trade Show

Wyevale Nurseries in Hereford has officially announced it’s taking a stand at the Four Oaks Trade Show in Cheshire this September to showcase its latest plant range and meet customers in person (2024).

As one of the UK’s leading commercial nurseries it says it’s vital to continue meeting customers face-to-face, so has signed-up once again for the event this September 3 and 4.

Managing Director at Wyevale Nurseries, Andy Johnson says: “We’re really pleased to be exhibiting once again at the 2024 Four Oaks Trade Show, which is a unique event that reflects the warmth and innovative nature of our industry.

“It’s such an important part of our annual events schedule, as we’re finding more than ever these days, despite the hi-tech times we now live in, that our customers still prefer to meet in person.

“They understandably want to touch, and often smell, the plants we’ll have on our stand with us and to chat to our friendly and knowledgeable team of plant experts face-to-face. They also value the social connection and interactions they experience at the show. This is something you can’t do as easily online. We’re also seeing more customers booking in to visit us at the nursery for tours and we heartily welcome this too.”

Wyevale Nurseries has a product selection that’s admired across the industry and the

talented team regularly introduces new, award-winning plant varieties.

Its main business is to supply garden centres, landscape contractors, local authorities, foresters and landowners with a comprehensive array of trees, shrubs, hedging, herbaceous and specimen plants.

Andy adds: “After a hugely successful 2023 event, the Four Oaks team is looking to keep the momentum going this year and we’re delighted to be a part of it and the wonderful networking and showcasing opportunities it offers.

“So expect a warm welcome on our stand D37-38 and come and see, touch and smell some of the exciting plants we’ll have there too!”

The Four Oaks Trade Show is an international exhibition covering the whole of commercial ornamental horticulture. The event takes place on a 23-acre nursery site in Cheshire, close to the Jodrell Bank Radio Telescope, covering an area of 13,000m² under glass with additional outdoor areas.

Displays of plant material form the heart of the show, with plant producers using the platform to launch the next season’s lines. Mature stock and specimen plants from across Europe

create showcase displays. Machinery, growing media, sundries, retail products, Christmas ware, services can also be found at Four Oaks.

For further details about Hereford-based Wyevale Nurseries, which will be on stand D37-38 at Four Oaks Trade Show 2024 on September 3 and 4, please call 01432 845 200 or visit www.wyevalenurseries.co.uk. For more information about the Four Oaks Show, please visit www.fouroaks-tradeshow.com

Upskilling the current and future workforce

At Herefordshire Ludlow & North Shropshire College we’re committed to upskilling the current & future workforce across sectors including construction, engineering, health, & professional services, to name a few.

Recognising the national upskilling required in numeracy, we also offer courses such as Multiply which is aimed at adults to improve their numeracy skills.

Our training aligns with regional employer development needs and lifelong learning, including specialised provisions in renewable technology, supporting sustainable practices and the move towards net zero.

Our courses are flexible and accessible, with modular and short formats, accommodating various commitments, and our distance learning options ensure accessibility regardless of location.

Whether you’re an employer investing in workforce upskilling or an individual enhancing career prospects, do reach out to explore how we can collaborate – email our Head of Business Development, Julia Edmunds: j.edmunds@hlnsc.ac.uk

St Michael’s Hospice Welcomes New Chief Executive

St Michael’s Hospice is delighted to welcome Matt Fellows as its new Chief Executive.

He is replacing Mike Keel who has retired having spent eight years at the helm of the Bartestree-based charity.

Matt joins at a time of celebration for St Michael’s which is marking 40 years of providing palliative and end-of-life care to people across Herefordshire and its borders.

“St Michael’s is a charity built from the vision of some incredible individuals over 40 years ago, which has been led and supported by equally incredible individuals since,” said Matt.

“To be joining those individuals is a fantastic honour and I feel remarkably lucky to be part of that journey. St Michael’s is at the heart of, and in the hearts of, the community across Herefordshire and beyond.

“I am looking forward to working with people and organisations from across our

community to ensure we can provide more care for more people.”

Matt joins from Age UK Gloucestershire where he spent two years as Chief Executive.

In the last year, St Michael’s has cared for 2,500 people, greater than any previous year in its history. This care is provided in its Inpatient Unit in Bartestree, through its Day Services at the same venue, and in people’s homes through the Herefordshire Hospice at Home service provided by St Michael’s in partnership with Marie Curie. Support is also given to patients’ loved ones.

Despite the increasing demand on the Hospice’s free-of-charge care, less than a quarter of the charity’s care costs are covered by the government. The shortfall is delivered through fundraising by the community.

“St Michael’s can only provide its incredible services because of the generosity of our community and the hard work of our staff and volunteers,” added Matt.

Chamber Charity Member Spotlight

The ELY Memorial Fund was set up in August 2012 after the death of my only daughter Emma Louise Young (ELY) on the 30th September 2010 at the age of 23, in a road traffic collision, this day changed my life. Within 48 hours we were planning her funeral, however we didn’t have sufficient funds and this is why ELY was set up to provide a one-off condolence gift of up to £3000 towards funeral costs if a family living in Herefordshire tragically lost a son or daughter in a road

traffic collision aged between 17 to 25. This is provided through our HUGS pack given out by Hereford Police, Funeral Directors and Hereford Crematorium.

We are also proactively campaigning for road safety within the age group 14 to 17 years. This is achieved by holding our Young Drivers Experience over one week at the end of July. It is held at the Herefordshire College, where up to 36 students attend per day to learn life skills about being a safe driver and understanding the consequences of poor driving.

“All of us remain committed to delivering more care for more people, but it’s important the government meets its funding obligations and that local commissioners deliver on their responsibilities to ensure that great support and care is available for all at the end of their lives.

“Receiving the best possible support and care at the end of one’s life shouldn’t be dependent on the generosity of their community or the work of volunteers. I’m passionate about ensuring there is real equity of service provision across Herefordshire and that Local Authorities and health services step up their responses in this regard.”

Local Firms Unite to Support Grace Kelly Childhood Cancer Trust

Ballards LLP, an accountancy firm, and Four Squared Recruitment, its sister company, both based in Worcestershire, have chosen the Grace Kelly Childhood Cancer Trust as their Charity of the Year.

The Trust funds research into rare and aggressive childhood cancers, educates families and clinicians about the signs and symptoms, and produces information booklets explaining treatments to parents and children.

Locally, the Trust provides financial, practical, and emotional support to families through its support service, offering a listening ear during challenging times.

Throughout the year, Ballards LLP will participate in various fundraising events, volunteer initiatives, and activities to support the cause.

Krista Woodman, Partner at Ballards LLP, said:

“After the great success of our charity work last year, we’re excited to continue helping local charities in our community. This year, we’re proud to team up with another local charity to raise money for the Grace Kelly Childhood Cancer Trust. At Ballards, we’re passionate about making a positive impact, and we’re dedicated to doing everything we can to support this important cause.”

Coralie Hudson, Grace Kelly Community & Corporate Fundraiser, commented:

“We are thrilled and honoured to have been chosen by Ballards LLP as their charity of the year and are looking forward to an engaging and rewarding partnership for us both. We can’t wait to work alongside their teams with their fabulous fundraising efforts to support oncology families who so desperately needed our help in the local area. Thank you so much for choosing to support the Grace Kelly Childhood Cancer Trust.”

With the combined efforts of these local businesses and the Trust’s dedicated team, this partnership promises to make a significant impact on the lives of families affected by childhood cancer in the region.

Matt Fellows

Mike Forrester: Chair’s Report

There’s lots happening at the Chamber as we move, hopefully, towards Spring and Summer.

Numerous events for all levels of membership, dinners, networking events and the Awards Gala in June. There will also be news regarding a re-vamped and enlarged Expo for October. The March Expo was a huge success with a record 120 exhibitors and 750 visitors across the day. Thanks for your support if you had a stand or were able to visit.

If you have ever attended any Chamber event hosted by my colleague Robert Elliot you will have been encouraged, at least once, to complete the Quarterly Economic Survey (QES). This contributes towards the national QES survey, and the data is then used to produce the British Chambers of Commerce (BCC) National QES. This has just been published and I am sharing the highlights on this report.

BCC quarterly economic survey: firms treading water on investment

No overall improvement in business conditions in Q1 2024 as measured by investment, sales and cashflow.

Levels of business confidence remain unchanged, with 56% of UK businesses expecting an increase in turnover in the next twelve months.

Almost half of firms are expecting the price of their goods or services to rise.

Interest rates continue to slowly decline as a concern for businesses.

Hospitality sector continues to struggle disproportionately, with 39% of these firms reporting a decrease in their cash flow, compared with 28% of respondents overall.

The BCC’s Quarterly Economic Survey – the UK’s largest and longest-running independent business survey – shows most firms reporting no improvement in investment levels, sales or cashflow in the first quarter of 2024.

After a slight rise in Q4, levels of business confidence have remained static. For the second quarter in a row, 56% of businesses say they are expecting an increase in turnover over the next year.

With inflation likely to remain volatile over the coming months – the data also reveals that more firms expect hikes in their own prices, with staffing costs being the main pressure. The survey, conducted between 12 February and 12 March, of over 4,800 firm across the UK – 92% of whom are SMEs (fewer than 250 employees) – also reveals business performance across different sectors varies considerably.

So, while I detect a degree of new confidence in our region and the UK, the underlying trend is still one of relatively low investment.

David Bharier, Head of Research at the British Chambers of Commerce said:

“The latest results from the QES provide further evidence that the UK economy is trapped in a low-to-no growth state.

Although business confidence remains buoyant at the start of the year, most SMEs are still not reporting any tangible improvement to business conditions.

The lack of investment among most SMEs is a real concern. Inflation, skills shortages, and an almost endless list of new trade barriers with the EU, coupled with a lack of clear direction on infrastructure and technology investment

BUSINESS DIRECTION

Business Direction, Herefordshire & Worcestershire Chamber of Commerce’s full colour bi-monthly publication. Designed and produced by business people for business people, with a total readership of over 10,500.

Please send all submissions to marketing@hwchamber.co.uk

MARKETING TEAM

01905 673600 (option 5) marketing@hwchamber.co.uk

EDITORIAL & SUBSCRIPTIONS

01905 673 639 hwchamber.co.uk/ business-direction

PRODUCTION & DESIGN

at the government level, have led to paralysis for many businesses.

The increased percentage of firms expecting price rises is also a reflection of global conflicts and the introduction of further import costs.”

The detailed report can be found here: BCC Q1 2024 National QES. Well worth visiting, if you can.

The recent rise in the national living wage is good news for millions of employees. But it comes at a time when labour costs pressures for business are already very high. Firms need room to breathe as they strive to pay staff fairly.

In this election year it is vital that politicians remain focused on helping businesses invest, develop and grow. The BCC report is shared with government so they can understand the real environment and challenges to help us operate and grow. So, support Robert Elliot - when you can - to complete the QES. It is a real value add to the Chambers’ ability to influence government policy.

I hope to see many of you at upcoming events. Meanwhile, my best regards to you all, Mike.

Distinctive Media Group Ltd, 3rd Floor, Tru Knit House, 9-11 Carliol Square, Newcastle, NE1 6UF distinctivegroup.co.uk

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Angie Smith

Business Development Manager, Distinctive Media Group Ltd 0191 5805472 a.smith@distinctivegroup.co.uk

FEATURES EDITOR

Karen Southern karen.southern@ distinctivegroup.co.uk

Disclaimer: Whilst every effort is made to ensure accuracy, the publisher accepts no responsibility for omissions or errors within this publication. Editorial submissions are included at the discretion of the editor. The opinions expressed in articles and letters within this publication are not necessarily those of the Chamber. All offers, promotions and competitions appearing in Business Direction are the sole responsibility of the advertiser/ promoting party and Herefordshire & Worcestershire Chamber of Commerce does not accept any responsibility for any representations made within them.

Mike Forrester

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