Business Direction 82

Steps to Net Zero

Steps to Net Zero Contents

Welcome to the November/December edition of Business Direction magazine, where our focus is on “Steps to Net Zero.” In this edition, we’ll hear from local businesses, providing advice and strategies to other businesses aiming to embark on their journey towards sustainability and achieving net zero emissions.

At the Herefordshire & Worcestershire Chamber of Commerce, sustainability remains a key priority in our Manifesto, reflecting our commitment to responsible business practices. In alignment with these values, we are dedicated to offering businesses the highest level of support, insights, and proven best practices to manage essential areas of sustainability. To further assist our Members and the wider business community, we have developed a range of initiatives designed to inform, prepare, and guide businesses on their journey to Net Zero.

We often work with organisations such as the British Chambers of Commerce and local councils to provide our Members, and the wider business community, with the support needed to develop their own strategic sustainability plans. All our best practices, available grants, and insights are all promoted through our Sustainability Hub, accessible via the Chamber website. This invaluable resource is available to everyone and acts as a direct pathway to sustainable solutions.

Throughout this edition, you will find support for achieving sustainability goals, insights from leading environmental experts, and how a Chamber membership can contribute to your business’s journey towards sustainability and Net Zero emissions. We also provide you with the latest updates from your local Chamber of Commerce, including our diverse portfolio of sustainabilityfocused events, forums, and conferences, as well as an exclusive interview with Chamber Patron Bishop Fleming.

Best Regards, Sharon Smith

Our Patrons are:

Sharon Smith Chief Executive

Herefordshire & Worcestershire’s Biggest Business Expo!

On Thursday 10 October 2024, the Herefordshire & Worcestershire Chamber of Commerce, in partnership with Hewett Recruitment, hosted their annual Business Expo at the University of Worcester Arena.

This was the Chamber’s first Business Expo at the University Arena, with 150 exhibitors prepared for the event, an estimated 800 attendees were expected. However, the Expo exceeded all predictions, drawing over 950 visitors throughout the day.

The Chamber Business Expo is a highly anticipated annual event within Herefordshire and Worcestershire, making it a highlight of the yearly business event schedule. The Expo is a fantastic opportunity for businesses to present their business to those attending, make long-lasting connections, network, and make themselves known within the community. The day also has an agenda full of networking opportunities, seminars, and talks from experts in their fields.

The October 2024 Expo was no different and kicked off with a breakfast and a warm welcome from Sharon Smith, Chief Executive of the Herefordshire & Worcestershire Chamber of

Commerce, and Ben Mannion, Owner and Director of Hewett Recruitment. Throughout the day, attendees participated in two fast-paced speed networking sessions, offering a dynamic twist on traditional networking. There was also a joint seminar by Herefordshire Council and Worcestershire County Council on local support, grants, and funding, as well as an insightful session on how B2B and B2C businesses can make an impact on TikTok.

The Chamber was thrilled with the overwhelmingly positive feedback from both exhibitors and attendees and has already started preparations for next year’s Expo. For more highlights from the event, check out the Chamber’s social media platforms, including LinkedIn and Instagram.

If you’re interested in exhibiting at the next Expo or want to learn more, feel free to reach out at events@hwchamber.co.uk

Chamber Member Benefits

Jobs Board

This page enables both Members and non-members to upload job openings, promoted by the Marketing team. Members can submit unlimited vacancies, while non-members pay for each submission.

Members can easily upload vacancies through their member area, with reviews done within 48 hours*. Non-members can contact the Marketing team marketing@hwchamber.co.uk or call them on 01905 673600

*Excluding weekends and bank holidays.

Events Calendar

The Member Events Calendar is free for members to promote their events and webinars, provided they don’t compete with Chamber offerings. Non-members can use the calendar for a fee. To submit an event, log in to the Members Area and provide your details; a Chamber team member will review it within 48 hours.

Members can boost visibility through ‘Featured Events’ at the top of the calendar for two weeks, priced at £99 + VAT for members and £150 + VAT for non-members.

Sustainability & Employee Engagement

As businesses push towards net zero, peripheral benefits begin to become clear - particularly when it comes to recruitment and employee engagement.

Today’s workforce is increasingly driven by purpose and more discerning about the companies they choose to work for.

Sustainability is no longer a bonus but an expectation, and businesses that genuinely commit to reducing their environmental impact are seeing heightened engagement from their teams.

Employees and candidates are savvy to greenwashing, meaning it’s crucial that efforts are authentic and measurable. From

improving energy efficiency in buildings to reducing waste through recycling and responsible purchasing, these steps can quietly transform a workplace culture. Getting involved in local environmental initiatives, like those run by the Wildlife Trust, can also deepen employees’ sense of purpose and connection with their colleagues and the business. What matters is that employees can see tangible evidence of these efforts and ideally get involved themselves – many provide great team-building opportunities!

Sustainability is not just about corporate responsibility; it’s also a driver of engagement. Employees who feel they’re contributing to a business that shares their values are more likely to feel proud of their work, which boosts overall morale and innovation. This culture of responsibility and accountability towards green projects can translate into employees’ day-job and lead to increased productivity.

For more information, please contact Laura Hewett: 01562 69090

How ISO 14001 Can Help Businesses Achieve Net Zero

As businesses face increasing pressure to reduce their carbon emissions, ISO 14001 provides a practical framework to support net zero goals.

ISO 14001 is the internationally recognised standard for environmental management systems (EMS), helping businesses manage and reduce their environmental impact. By implementing ISO 14001, businesses can better plan and manage their environmental strategies through a systematic approach that focuses on:

managing environmental aspects reducing risks optimising resources demonstrating a commitment to sustainability

Whilst not specifically aimed at reaching ‘net zero’, ISO 14001 helps businesses align their environmental objectives with their broader strategic goals such as reducing their carbon footprint. This ultimately contributes to their long-term success and responsible environmental management, positioning your business as a leader in sustainability. Ready to start your journey to net zero? Contact local ISO experts on 0330 058 5551 or visit www.isoqsltd.com/iso-14001 to learn more about how ISO 14001 can help you achieve your sustainability efforts.

Control Energy Costs introduces power from waste

Control Energy Costs is proud to offer a new service that helps businesses align with Environmental, Social, and Governance (ESG) goals: power from waste.

This innovative service enables businesses to convert waste into valuable energy, promoting grid independence, reducing costs, and enhancing sustainability. By transforming waste such as plastic, food, and agricultural by-products into energy, businesses can achieve energy independence, boost their sustainability credentials, and significantly lower waste disposal costs. This process also reduces environmental impact by minimising landfill waste and greenhouse gas emissions.

Control Energy Costs utilises advanced technologies like aerobic and anaerobic digestion, slurry tanks, and lagoon covers to produce biogas, electricity, hydrogen, and heat or cooling from waste.

Partnering with Control Energy Costs offers businesses expert guidance and practical solutions to meet regulatory requirements, reduce operational costs, and enhance environmental responsibility.

Contact Nigel Addison-Evans today to harness the power of waste and lead in sustainability.

T: 07500 027480

E: nigel.addison-evans@cec.uk.com

Coaching your modern-day workforce to achieve mastery in their roles to contribute their own autonomy and values

The emerging generation of the workforce are very interested in playing their role within a sustainable planet. It matters more to them that they are involved in something they feel part of and where their values are heard and reciprocated by their employer and the organisation.

Motivations to work have altered and shifted through time, with motivation one originating in a basic need for survival, but operating in a post-war welfare state, coming with it an education system, there was then disengagement from this motivation due to more support being made available. To compensate for this came a ‘reward and punishment’ type motivation, acting as motivation two, with employers setting key performance indicators & minimum levels of performance and bonus schemes for employees.

In recent times, we have noticed that this is an ineffective way of structuring a motivational work scheme. As referred to in ‘Drive’ by Daniel H Pink, he has identified three major motivators for a modern workforce, these being, Mastery, Purpose and Autonomy. Systematically ensuring that your workforce achieves ultimate competence and skill in the performance of their roles; by helping them to understand and learn the purpose of their role and the

impact it has on others, consequently. Employees want to feel this autonomy, they want to know that they contribute thoughtfully to the growth and success of the organisation, its vision and its mission.

Within TDM’s Totara Talent Experience Coaching Platform, in place to compliment and drive forward these motivational changes for employers, once employees achieve this autonomy, they become a pivotal person who engages in, interacts with and embodies the values of the organisation. This is a two-way stream, as employers become engaged in that

person’s values as a leader and wish to drive forward the agendas they care about, such as sustainability and net-zero. The secret lies in community, it’s a dance and a relationship between employer and employee to see the real benefit and impact of autonomy.

As well as this vital employer to employee relationship, employers are and should be, increasingly prioritising net-zero goals due to factors such as regulatory pressures, investor expectations, tender writing and consumer demand. Technology and digital solutions play a pivotal role in enabling companies to effectively engage in sustainability initiatives.

If enhanced talent experience and tech & digital solutions for a more autonomous and sustainable workforce is a priority for your organisation, contact TDM at enquiries@tdm.co.uk or call 0333 10 100 40. Learn about how their match-funded coaching can improve these initiatives for your organisation.

FormusPro Founder & CEO Named As One to Watch

In The LDC Top 50 Most Ambitious Business Leaders

Herefordshire-based Microsoft Partner, FormusPro, is proud to announce that its founder and CEO, Glenn Powell, has been recognised in the 2024 LDC Top 50 Most Ambitious Business Leaders Awards, a prestigious accolade supported by The Times.

He was named ‘One To Watch’ in the Top 50 Most Ambitious Business Leaders award.

Created by trusted investment partner LDC – part of Lloyds Banking Group, The Top 50 celebrates entrepreneurs demonstrating remarkable ambition, and is now in its seventh year.

This recognition highlights Glenn’s visionary leadership and the fast-growing success of FormusPro, a company revolutionising NonProfits, Membership organisations

and Chambers of Commerce (amongst others) digital transformations, with cutting-edge tech and innovation.

The Top 50 Most Ambitious Business Leaders Awards celebrate entrepreneurs across the country who demonstrate resilience, ambition and the ability to inspire positive change.

The One to Watch title is only given to standout leaders with immense potential to shape the future of their sectors.

Founded in Herefordshire, FormusPro’s achievements reflect the growing influence of the local business community on the national stage.

Glenn Powell’s recognition at the LDC Awards reaffirms the company’s commitment to pushing boundaries and fostering innovation, whilst continuing to build a strong presence both regionally, nationally and internationally.

FormusPro is excited to continue its journey of growth, empowering businesses with next-generation solutions and further contributing to the success of the Herefordshire economy.

www.ldc.co.uk/top-50

More information about support and our policies can be found on the Chamber website hwchamber.co.uk/ support/policy

Herefordshire & Worcestershire Chamber of Commerce has released the Quarterly Economic Survey Report for Q3 2024, supported by Worcestershire County Council

The Quarterly Economic Survey is a comprehensive analysis of economic data collected from a diverse range of businesses across different sectors in the UK. The Q3 2024 report highlights key indicators, economic activities, and sentiments of UK businesses.

Some key figures from the report include; 56% of businesses reported they expect their turnover to improve over the next 12 months, compared to 52% in Q2.

22% of respondents reported that they had increased their workforce in the last three months, compared to 25% in Q2.

The net balance of overseas sales has increased to 0% this quarter, the figure was -4% in the previous quarter. 11% of businesses reported an increase in overseas sales, compared to 9% in Q2.

Herefordshire & Worcestershire Chamber of Commerce hope you find the report useful to your business and would like to thank all those who took part in the survey. The quarterly Economic Survey is one of the biggest and most influential business surveys in the UK and with a large network of Chambers is crucial for the British Chambers of Commerce and helps to influence government policies. Visit www.hwchamber.co.uk/support/ policy/quarterly-economic-survey to download your free copy.

Gain a fresh perspective, to grow your Business

‘Running a business can often feel like standing at the top of a mountain, shrouded in mist. You know where you are but, while it’s business-as-usual, the next big peak is yet to be conquered.’

Jon Johnson, Director, Mountain Perspective

I n mountain climbing, you’d hire a guide and carefully study the path ahead. But in business, who do you turn to when you need vital direction? Finding a trusted guide to support you and your team’s journey to the next level is no easy task and this is the challenge that Mountain Perspective’s founder, Jon Johnson, identified.

Since 2015, our confidential sessions have helped business leaders gain the clarity and direction they need to reach their next summit. Whether your business is large or small, we listen closely then reflect and collaborate with you to map out your next steps with confidence.

Our unique approach supports both individuals and teams, which in turn strengthens your business. Clients often describe Mountain Perspective as “business therapy”, leaving our sessions

feeling lighter, more energised and ready to tackle their next challenge.

Our focus on organisational development, systems and structures enables growth and helps lift the “mist”, offering a 360-degree view of your business. Our coaching, mentoring and psychometric tools guide clients as they explore new ideas, test strategies and reflect on their business journeys.

Our methodology also includes hikes up into the Black Mountains and Bannau Brycheiniog (Brecon Beacons) where we walk you through the analogies of a climb to the summit of your business. These all-level hikes give you the clarity and energy to climb as high as the dream.

If your business feels stuck, or in need of fresh guidance to fuel growth, book your free discovery session with us today. Let Mountain Perspective give you the clarity and energy to reach your next summit!

Email: info@mtnp.co.uk

Phone: 01432 800 378

We continue growing, learning, and developing; new solutions, connections, and opportunities for businesses to thrive. We support business leaders to develop unique strategies, motivated by values, creating the momentum to move obstacles

Business Transformation

Seafresh Group – Path to net zero

“Doing the right thing” has always been the driving force at Seafresh Group and the path to net zero is no exception!

The multidisciplinary steering Group meets monthly on reducing our impact on the environment. Focus has been on improving and changing working practices rather than capital investments. The development of monitoring and data analysis has enabled targeted changes. The aim is to “do more with less” making incremental improvements to our scope 1,2 & 3 impacts at site and through our supply chains.

Using our data we set annual targets. While consumption reduction is important, improving our intensity ratio, CO2/t, is essential to our growing business.

Driving small changes and targeted larger initiatives : LED lighting across site, rigorous asset maintenance, moving from 7 to 5 day working and purchasing green electricity have all been key in our plan.

Since our base year (2021) we have reduced gas by 22.6%, electricity by 19.6% and overall CO2/tonne emissions by 42.5%. There is more to do, and new technologies will contribute in the future.

Our supply chains have benefited from our focus too, but that is another story... We continue to do the right thing!

HCR Law expands Midlands presence with new Partners and Legal Director

With growing client demand, HCR Law is pleased to announce the appointment of three new Partners and a Legal Director across its Midlands offices. Terry Cooper, Lisa Kemp, and Claire Pottinger join the firm as Partners, while Katie Maxwell-Stewart takes on the role of Legal Director.

These strategic hires highlight HCR Law’s dedication to exceptional client service.

The Birmingham office, led by Rebecca Leask, welcome Terry Cooper and Katie Maxwell-Stewart to its Private Client team. Katie, a specialist disputed wills, trusts and estates solicitor with over 15 years of experience, returns to HCR Law, where she began her career as a trainee in 2006. Terry is one of several recent new hires to the Private Client team, bringing over 30 years of experience in advising business leaders and individuals, with specialisms including inheritance tax planning.

Terry and Katie join fellow recent additions Kate Oliver and Tracy Lake, who have also joined as Partners in Birmingham over the past few months, further strengthening the firm’s capabilities in the region.

Lisa Kemp and Claire Pottinger both join HCR’s Worcester office, led by Charlotte Thornton-Smith. Lisa, who represents global household brands and regional businesses, brings valuable expertise to the Employment and Immigration team, addressing the increasing client demand driven by incoming changes in the employment landscape. Similarly to both Terry and Katie, Claire Pottinger is a further addition to the Private Client team. Claire, who specialises in lasting powers of attorney and administering trusts,

has over 25 years experience in advising clients and acts as a professional executor, trustee or attorney as required.

“These hires are significant for HCR Law and the services we provide to our clients nationally” Rebecca Leask, Partner and Head of the firm’s Birmingham office said. “They show that HCR Law continues to be an environment where leading talent wishes to join and contribute to our organisation.”

Charlotte Thornton-Smith, Partner and Head of the Worcester office, added, “The West Midlands presents numerous opportunities for businesses and individuals alike. Our recent growth is a testament to our dynamism as a law firm, as well as our commitment to delivering exceptional services with leading experts in their fields.

I am delighted to welcome Terry, Lisa, Katie, and Claire to HCR Law.”

Celebrating 50 Years of Success in Bespoke Combustion Systems

Comtherm Ltd, based in Droitwich, the UK’s leading manufacturer of bespoke combustion systems, is celebrating their 50th year.

Established in 1974, Comtherm has become a trusted name, specialising in high-quality combustion systems while offering exceptional servicing and maintenance solutions.

The company has continually evolved, delivering tailored solutions to meet the unique needs of its customers. Comtherm takes pride not only in its innovative products but also in the strong relationships it has built with long-standing clients, suppliers, and a dedicated workforce.

Reflecting on the company’s success, Managing Director Dan Kelly said, “Reaching 50 years is a proud moment for Comtherm, and it wouldn’t have been possible without the hard work and dedication of our exceptional team. Many of our employees have been with us for decades, contributing to key milestones that have shaped our success. Their commitment and expertise have been vital to maintaining our position as an industry leader, and we are deeply grateful to them.”

To mark the significant anniversary, Comtherm recently hosted a celebration at the Bank House Hotel, bringing together employees and their families for an evening of appreciation and recognition. The event honoured the company’s history and paid tribute to the hardworking team that has contributed to its success. Local suppliers contributed to the lively atmosphere, with a performance from The Fundamentals band and decorations by Balloons & Beyond. It was a fitting occasion to honour Comtherm’s past achievements and look toward a bright future.

The role of your investment portfolio on the path to Net Zero

The path to Net Zero involves significant changes across a range of areas in which we have an impact on the world around us.

Along with the types of food that we eat, and the ways in which we travel, one of the most significant impacts we have on the planet is through the assets that we are invested in – for example our pensions, ISAs, and other investment accounts. Many of us may be making good progress in lowering our environmental footprints in several areas, while not having put much thought to where our investment portfolios are allocated, and the damage they may be doing, directly or indirectly.

Here at Britannic Place, we can provide a wide range of sustainability-focused portfolios to investors, to help them invest in a more sustainable manner, and lower the environmental and social footprints of their portfolios. This ranges from providing solutions that seek to maximise financial

return, with Environmental, Social and Governance (ESG) considerations taken into account, to providing solutions whose primary aim is Socially Responsible Investing, with a focus on reducing carbon compared to the wider market.

When combining this with an ‘evidence-based investment’ philosophy, which is based on analysing decades of academic data to determine the investment traits that have delivered historic outperformance compared to the wider market, the result is an investment approach that is grounded in long-term data, while seeking to deliver a lighter ongoing footprint on the world around us.

www.britannicplace.co.uk

A centre of learning, allowing meetings to flourish

Continuous development at The University of Worcester Arena has created state of the art conference facilities in a fresh and modern conference suite on the first floor of the building with panoramic views overlooking the Arena Hall and across the River Severn to the city centre and beyond.

This multipurpose space can cater for meetings, conferences, team building events and more formal occasions for 10 tp 260 people.

Changing demands of organisers mean the suite now has advanced AV equipment with a lectern, 137” screen, audio surround sound and is fully equipped for hybrid events.

On-site catering creates total flexibility.  The team can provide a variety of refreshments from hot drinks and buffets to lunches and dinners with a fully licenced bar with packages starting from £15.00 +vat.

The building and facilities are fully accessible with lifts and stairs to the first floor, and parking on site.  Public transport serves the Arena providing visitors with a sustainable choice.

April White, Arena Operations and Engagement Manager, said “we have worked with our clients and looked at industry best practice and are delighted with the facility we have created.  We look forward to working with the local community and staging great events.”   For more information, please get in touch at arenaevents@worc.ac.uk

Online conference saves 100+ tonnes of carbon!

V-Ex Events a Worcester based company specialising in physical and hybrid events has delivered a conference for 2,000 people in a virtual venue which saved 103t of carbon. The event report was prepared by local company Go Green Experts.

The carbon emissions for ZERO CON Virtual, a conference all about reducing carbon emissions from the built environment, were calculated by comparing the Digital Twin venue to a physical one and surveying visitors to estimate the impact of their journeys if they had attended a physical event. Each category of consumption was calculated using the methodology defined in the Greenhouse Gas Protocol and the

Carbon Conversion Factors published annually by DEFRA on behalf of the UK Government.

A total of 2,058 attendees were invited to take the survey. Respondents were asked whether they would still attend the event if they needed to travel to a physical version of the event in London, with the response choices being “yes, no or maybe”. They were also asked the mode of travel they would use to attend a physical event.

For those responding “yes” it was assumed 100% of those attendees would have travelled to a physical version of the event. For those responding “maybe” it was assumed 50% of those attendees would have travelled to a physical version of the event.

For visitors who did not respond to the survey, the average respondent’s emissions were assumed to be consistent

with an average attendee who did respond to the survey.

Results

It is estimated that approximately 103 tonnes CO2e were saved in travel emissions via holding a virtual event versus a physical event in London.

Go Green Experts is a boutique Net Zero consultancy, focused on helping companies and events lower their carbon emissions and create a robust strategy for carbon reduction.

You can log-in to the actual ZRO CON Virtual venue and explore the exhibition stands and auditorium on the website at www.zerocon.vec-online.com/login

To receive a copy of the full report contact V-Ex on enquiries@v-ex.com

Did you know? Around 75% of products and services fail within a year. Reduce your risk by truly understanding exactly what your customers need.

Don’t rely solely on what customers say—measure what they truly feel about your products and services using Neuromarketing, a research method less prone to biases. Some examples of small businesses that have achieved success:

Spanx was born from Sara Blakely's research into the women's hosiery market, where she spotted a gap for comfortable, seamless shapewear. By incorporating customer feedback, she refined her products, leading Spanx to become a global brand and making Blakely the world's youngest self-made female billionaire.

Innocent Drinks tapped into the demand for healthy beverages by testing smoothie recipes and branding at a music festival, gathering consumer feedback. The positive response led to their successful launch, with a research-driven focus on health and sustainability, eventually leading to Coca-Cola acquiring a majority stake.

Learn more about your research needs:  www.splitsecondresearch.co.uk

Horticulture student launches pioneering project to get children growing

A horticulture student from Droitwich is launching a pioneering project to get children growing –and is looking for schools across the UK to take part.

Ross Dyke is launching a “Get Children Growing” pilot project which will provide free eco-friendly sunflower grow kits to a number of primary schools across the UK in a bid to teach children about horticulture.

Ross is a second-year student on the BSc (Hons) Sustainable Horticulture Technology at Warwickshire College and University Centre (WCUC), the Higher Education arm of college group WCG, and is based at Pershore College.

He also works part-time as a crop technician at Bonterre CIC, a not-for-profit Community Interest Company based on a farm north of Worcester which supports children who have difficulties accessing mainstream education.

Ross is launching the project in partnership with British Garden Centres and Westland Horticulture, with donations of seeds and pots coming from Mr Fothergill’s Seeds, New Leaf Plants and Webbs Garden Centres.

The schools selected to take part will also be

provided with prizes such as bug hotels and birdhouses to award to their best growers.

All schools in the trial will then be entered into a raffle in June next year, with the winning school receiving a special day with Lee Connelly, the UK’s leading children’s gardening educator.

Ross, aged 39, said: “I left school at the age of 14 with no GCSEs and have bounced around doing various jobs, but when I was in my 30’s I found horticulture, and it honestly changed my life.

Josh Egan-Wyer, Head of Horticulture (curriculum and commercial) at WCG, said: “We are extremely proud of Ross who, even at the early stages of his career in horticulture, is trying to support the industry in innovative ways, and we’re always pleased to support our students to drive innovation where ever we can.

Schools can apply for the pilot project by visiting www.theplantpod.co.uk

For more information about the courses available at WCUC, visit www.wcuc.ac.uk

Vinegar Works: Pioneering Sustainable Workspaces in Worcester

Tucked away in Worcester’s bustling centre, Vinegar Works is doing more than just offering a luxury place to work—it’s leading the way in sustainability for coworking spaces.

Vinegar Works is fully electric, meaning the space runs without relying on fossil fuels. This isn’t just about reducing energy bills; it’s part of a bigger commitment to cutting down on carbon emissions. The workspace

also caters to eco-conscious commuters, offering secure bike storage and showers to encourage cycling over driving.

Inside, Vinegar Works feels fresh and vibrant, thanks to the many live plants that improve the air quality and create a more inviting environment. The team actively encourages members to keep their work digital, helping to reduce unnecessary printing and waste. Recycling is taken seriously here, with a special effort made to compost used coffee grounds, which are then turned into compost.

Vinegar Works isn’t stopping there.

They’re always on the lookout for new ways to improve their green credentials, understanding that sustainability is an ongoing journey, not just a destination. The pressure to be environmentally responsible is something the team embraces wholeheartedly, knowing it’s what clients and members increasingly expect.

At Vinegar Works, they’re proving that a workspace can be both productive and planet-friendly, setting an example for others to follow.

For more details, please visit the website at  www.vinegarworks.co.uk

Warning to landowners to take care around developer agreements

Across the two counties there are landowners who are being approached by developers to enter into an agreement which allows the developer to obtain planning permission and funding for renewables projects, with the intention of leasing the land once planning permission and funding is secured.

The key point here for landowners is to sign nothing until legal advice has been sought and obligations have been fully understood. This includes a review of the agreement, title deeds, any covenants, rights of way, and any existing tenancies which the landowner may have to surrender.

Landowners should also consider tax implications and whether it may be more tax efficient to transfer the land to

future generations before entering into an agreement.

Whilst it may seem attractive to enter quickly into agreements and secure a sizable financial payment, taking in-depth legal advice will save significant time and issues in the long-term.

For further advice, please email Emily Regimbeau at mfg Solicitors through emily.regimbeau@mfgsolicitors.com

Striving for sustainability at Kidderminster Harriers

Kidderminster Harriers and Bromsgrove District Council Waste Services partnership significantly enhances waste management at Aggborough Stadium.

Committed to sustainability, Kidderminster Harriers continue to succeed with efforts to improve their environmental impact thanks to their partnership with Bromsgrove District Council Commercial Waste Services, who have provided Aggborough’s waste solutions since August 2020.

The long-term, multi-faceted partnership is thriving following the introduction of an enhanced recycling programme at Aggborough which has resulted in an additional two tonnes of waste being recycled. The club is also soon to embark on a brand new food waste recycling initiative, whilst 100% of the stadium’s non-recyclable waste is now converted into renewable energy sources. Martin Roche, Executive Manager for

Commercial Waste at Bromsgrove District Council’s Commercial Waste Services, highlights the importance of the partnership, saying: “Football clubs are so influential, and their voices are heard far and wide.”

“Harriers have a loyal fanbase who support the Club in everything they do. The club are

actively looking to make positive changes and encouraging fans to do more can have a real impact on how waste is perceived.”

Martin also expressed how the partnership benefits all parties.

“We’ve created a true partnership, developing an approach to working with the private sector, as well as supporting Harriers and their partners with a proactive, socially and environmentally responsible service that is flexible to their needs”.

A poll on Harriers’ official club app revealed that approximately 75% of supporters believe it’s important for the club to be environmentally sustainable. www.harriers.co.uk

Glow up with the io8

“ By combining EV charging capabilities with professional ambient lighting and flexible deployment options, we’re setting a new standard for EV infrastructure.”

Tom Jennings, General Manager

The io8, manufactured in the UK by Ratio EV, boasts a range of features tailored for diverse charging environments, from workplaces and car parks to hotels and retail spaces.

Find out more at worcestershire.gov.uk/ netzero

Award-winning Astley Vineyard flourishes through funding from an energy efficiency grant!

Sustainability is at the core of family-run Astley Vineyard’s ethos. The Vineyard, which is located in the beautiful Severn Valley, just 10 miles north of the cathedral city of Worcester is one of the oldest vineyards in the UK, has recently been named Visit Worcestershire’s “Ethical, Responsible & Sustainable Business of the Year” in 2024.

Here’s their story on how taking advantage of the Net Zero Worcestershire programme energy efficiency grant transformed their sustainable business practices cutting costs and their carbon footprint. By replacing the air-conditioning units with a more efficient modern model and installing solar panels in their wine warehouse they have been able to lower their electricity bill. Implementing recommendations from their free energy saving review has also meant they have been able to raise the energy efficiency in their electrical equipment and machinery to a grade of ‘A’ or ‘B’.

“Astley Vineyard’s energy costs have been transformed following support from Worcestershire County Council. We commissioned a free energy audit in 2022, and this identified the best action we could take was the installation of solar panels on top of our two warehouses. Funding from the Council was vital to making this happen. Together with changes in our behaviours around energy usage, we have lowered our electricity bills in 2024 to less than half of those in 2022. The payback period for our investment will be much shorter than we anticipated. Overall, we are delighted!”

Tim Haywood [Owner of Astley Vineyard]

Net Zero Worcestershire carbon reduction reviews have helped the Vineyard identify where they shift behaviour review their environmental impacts and save on their energy bills. To find out more about Astley Vineyard’s sustainability commitments visit their website at : www.astleyvineyard.co.uk/about-us/ our-vineyard/sustainable

Taking your next steps - save money and energy

We understand that measuring your carbon footprint is the first positive step you can take towards a more sustainable future. The Net Zero Worcestershire programme, in affiliation with the Business Energy Advice Service, offers a free independent energy saving reviews to SME’s in Worcestershire to help them achieve their energy saving goals. Incorporating low carbon practices can enhance your businesses appeal to customers whilst helping you save money and energy. Here are some tips on how to get started:

Contact our team today: Our friendly team are here to offer advice on grant funding and help you on your way towards meeting your energy saving goals.

Grant Funding: Eligible SMEs in Worcestershire can access up to £10,000 in grant funding to implement renewable technologies (includes solar, air source heat pumps). Up to £100,000 is available to support energy efficiency projects (includes upgrades to lighting, compressors, machinery). Grants are awarded for up to 75% of the total project costs. All grant applications are subject to a competitive process and are evaluated against an eligibility criteria, the amount available is also dependent upon your location.

To find out more visit: www.worcestershire.gov.uk/ netzero to find out more or simply email our friendly team at netzero@worcestershire.gov.uk. Start your sustainability journey today!

OFFER FOR A LIMITED TIME ONLY!

Receive up to 75% in grant funding for your energy saving projects.

Develop a deeper insight into your carbon footprint

Identify potential areas for cost reduction Understand strategies for optimising energy usage Gain competitive advantage

World-Class Engineering from Blade Tooling

An exciting new chapter has just begun for a specialist Worcestershire engineering company Blade Tooling Co. Ltd, as it welcomes its recent new ownership in 2024, and looks forward to growing its business worldwide.

The Legacy of Expertise

Blade Tooling Company has been a well established part of precision engineering in Worcestershire for over forty years. Based in Pershore, the company specialises in the manufacture of tooling to support the manufacture of aircraft engine components. As part of a strong legacy of aero-engineering in this region of the UK, toolmaking has always been an important part of aircraft manufacturing. The region between Bristol and Birmingham has a long history of aircraft engineering extending back to the very active period after the second world war when there were many active local aircraft engineering companies. It is no surprise that those engineering skills evolved to support the advancing technology needed for new aircraft engines and the original owners of Blade Tooling identified the need to supply tooling to make cast turbine blades for aero engine makers such as Rolls- Royce in Derby and Bristol.

Innovation and Skills

From the outset in the early 1980’s the company decided to specialise in making metal dies and mould tooling for casting foundries in the UK, building up its reputation for innovative and high-quality precision tooling. The challenges of producing tooling for turbine blades requires a special combination of innovative engineering design of complex 3-Dimensional shapes and the dedication of highly skilled toolmakers to produce the working die. Today the whole manufacturing process is a unique blend of advanced computer aided design (CAD) and manufacturing with skilled operation of complex computer numerically controlled (CNC) multi-axis machine tools and the magic of traditional hand toolmaking. The company has invested in multiple CAD platforms to support the needs of different customers. With the extensive experience of all types of die manufacture, Blade Tooling has developed its own expertise in advanced Electro-Discharge Machining (EDM) and Wire Erosion machining and advanced ‘blue light’ optical inspection methods. Die making is a highly specialised area of toolmaking with its own challenges and the expertise required takes many years to develop. Blade tooling understands the vital importance of maintaining the level of experience and expertise and has an

World Class Engineering Tooling for Aero and Industrial Gas Turbine Industries.

Blade Tooling Company

Units 1-6 Aintree Road, Keytec Business Park, Pershore, Worcestershire, WR10 2JN e: info@bladetooling.co.uk t: 01386 575710

apprentice development programme to train talent for the future.

Customers

around

the World

As Blade Tooling developed and grew its expertise and experience, the markets for its tooling developed beyond the UK to such an extent that in the past decades the majority of sales have been exports to the USA, Europe, and the far East. Managing the complexities of export and import legislation compliance as well as the requirements for Technical Export licences and Brexit, the help and training resources of the Herefordshire

and Worcestershire Chamber of Commerce has been invaluable.

The Future looks bright

Under the new UK ownership this year the company is well positioned to develop its customer base and markets even further. Meeting the unique requirements of its customers for high quality, on-time delivery and multi-project capability is of utmost importance to Blade Tooling for its continued success into the future.

For more information, please visit the website at www.bladetooling.co.uk

Worcestershire Local Skills Improvement Plan

The Local Skills Improvement Plan is about helping you – the employer, be more involved in the design and delivery of education and training.

We want to ensure that when you invest in an apprenticeship or a training course for your staff, that your workforce come out of it with the skills you need them to have.

We are currently working on a number of exciting projects to help raise awareness of training and developing the workforce, and also encouraging employers to have an honest conversation with us about their skills needs.

This project is funded by UK Government and all our findings get fed back to the Department for Education, ensuring your voices are heard.

Look out for our Business Culture Campaign, which will be landing shortly, and the amazing Workforce Planning Platform, which takes you through a step by step guide tor producing your very own workforce plan – via Worcestershire Growth Hub.

For a conversation about your skills needs, please contact Lauren Ashford laurena@hwchamber.co.uk

Free Skills Training

For those of you who haven’t heard, we are offering FREE SKILLS TRAINING to residents of Worcester City, Wychavon and Wyre Forest.

We have had many employers express frustration at a lack of office readiness in new starters, and their ability to work on office based IT systems. To support our businesses, we have created 2 courses: Professional Skills for the Workplace It Skills for the Workplace

These courses are government funded and completely free if your employees live in any one of the above districts.

To find out more, please contact Lauren Ashford at laurena@hwchamber.co.uk

Connexus welcomes 15 new apprentices

This new intake brings the total number of apprentices in the business to 28 and is part of an ongoing commitment to developing local talent in Herefordshire and Shropshire.

The recruitment process for this year’s apprenticeship has been highly competitive.

Jennifer Preedy, head of organisational development at Connexus said: “We received an incredible 375 individual applications from 250 candidates, reflecting the growing interest in apprenticeships.

“Out of these applications, 81 candidates were invited to interview. The interviews provided a fantastic opportunity for us to meet potential future colleagues, and we were impressed by the quality of applicants, which included 40 Connexus customers.

“We increased the number of apprentices we have taken on this year due to the

fantastic response and our desire to support more local people.”

The interview process included a practical skills assessment which allowed candidates to showcase their enthusiasm for the trade, their technical knowledge, and their ability to solve realistic repairs problems.

Apprenticeships are a key part of Connexus’ commitment to investing in the future of local communities as detailed in Rural Ambition. By offering apprenticeships across a range of roles, including carpentry, plumbing and heating, electrical installation, business support, and customer services, Connexus is aiming to boost skills, create opportunities, and generate jobs in rural areas.

Jennifer Preedy added: “Apprenticeships not only build new skills but also provide a pathway to long-term careers within Connexus.”

Fifteen new apprentices have joined rural housing provider Connexus this month.

Celebrate the Season in Style at No. 106

Located in the heart of Worcestershire, No. 106 is an elegant venue offering a unique setting for both exclusive experiences, corporate events, and private hire.

Whether you’re planning a festive get-together with friends, hosting an important business meeting, or looking for the perfect place for your company Christmas party, No. 106 brings a touch of luxury to every occasion.

With its beautifully designed interiors and welcoming atmosphere, No. 106 offers an unforgettable backdrop for any celebration, corporate function, or meeting.

This Christmas, we’re hosting a series of one-of-a-kind festive events throughout November and December (dates subject to availability), including:

Festive Afternoon Tea

12 Plates of Christmas

Bottomless Bubbles Afternoon Tea

Festive Sunday Roast

Festive Bottomless Brunch

Festive Wreath Making

Christmas Carols & Choir

New Year’s Eve Party

Christmas Fayre & Party

Looking to host your own event?

No. 106 is now available for private hire. Whether you’re organising a company Christmas party, a business event, or a private dining experience, our venue is a multifunctional space that suits both professional and social occasions.

Our team will work closely with you to ensure every detail is just right, from the food to the

NO.106 – NOW OPEN FOR VENUE HIRE & LUXURY EXPERIENCES

OUR VENUE IS PERFECT FOR

• Exclusive private hire for corporate events, meetings, parties, and special occasions

• Unique experiences, from festive brunches to immersive dining events

• Luxurious private dining and intimate gatherings

• Christmas parties, and so much more!

t: 01299 333 555

e: contact@paisleyflourcatering.co.uk www.paisleyat106.co.uk

decor. And with flexible spaces and bespoke catering options, No. 106 makes it easy to create the perfect atmosphere for your celebration.

Why not make this Christmas one to remember at No. 106? With limited availability, now’s the time to secure your booking.

Explore our Christmas experiences and venue hire options on the website at www.paisleyat106.co.uk

AI: managing your risks

Artificial Intelligence (“AI”) has numerous benefits, but it also comes with risk. As with all new technologies, it is important in the rush to start using AI that you are aware of and manage your risks.

What is AI?

Legislators are busy working out how to define AI so that they can legislate in this area and these definitions are not without controversy. In a nutshell, AI works by using algorithms and models to process data, learn from it, and make decisions or predictions as well as mimicking human intelligence to some extent.

As of early 2024, around 72% of organisations globally are using AI in some capacity. This is a large increase from previous years and this trend looks set to continue.

What are the risks and how do you offset them?

There are many risks of using AI. It is important to understand them and to find how to manage them.

•AI “washing”: not all solutions are AI-ready. Some are simply basic algorithms rebadged for those keen to adopt AI. If you’re looking to adopt AI, make sure you know what you’re getting. Do your research and ensure you’re not paying extra for nothing

•Bias, discrimination and fog: AI systems can inherit biases due to poor training, insufficient data modelling or inadequate research samples. This could lead to unfair treatment of certain groups. Also, AI output based on previous AI-generated output can exacerbate this issue leading to greater distortion, or AI “fog”. You should seek to mitigate these risks by requiring your AI provider to use diverse and representative datasets for training AI models and regularly audit them for bias. You should check the terms of use of the AI to identify what guarantees the provider gives about bias and diversity.

•IP and privacy: AI can process vast amounts of data. Without checks and balances in place this has already included proprietary, confidential and personal data. This presents risk not only to the original owner of that data, but also the user of output that is not clear of encumbrance. Customers should seek assurances from their AI provider that they are following strict data governance policies and are ensuring their datasets are free of hindrances and are using anonymisation techniques as appropriate.

•Job replacement or displacement: automation through AI could lead to job losses in certain sectors, affecting livelihoods. Employers should consider introducing programmes to reskill or upskill their workers. Educational and training institutions should direct their energies towards skills fit for the new market.

• Security threats: AI can be used maliciously, such as in creating deepfakes or automating cyber-attacks. It is therefore key to strengthen security measures by implementing advanced security protocols to protect AI systems from malicious use. Businesses should ask their AI provider about how they are addressing this.

• Transparency: many AI systems operate as “black boxes,” making it difficult to understand how they make decisions. It is therefore difficult to undertake diligence on your AI tool if you are unable to see and understand how it works. Users of AI should seek an explanation of how their chosen AI tool’s decision-making process operates to better understand what is happening and how to retain accountability.

• Ethical issues: AI can be used in ways that raise ethical questions. You need to ensure yours adheres to ethical standards. Not only is this area likely to become regulated in the near future, AI providers are likely to use it as a differentiator in the marketplace.

For more information, please contact

Frank Jennings, Partner, Commercial team

T: 0238 249 748

M: 07788 584 305

E: fjennings@hcrlaw.com

More information about each training course and upcoming dates can be found on the Chamber website hwchamber.co.uk/eventsand-training-calendar

Steps to Net-Zero Training Course

It is now recognised by all businesses and the public that we are in a climate emergency and that this now requires an urgent escalation of action across all fronts to achieve Net Zero.

Businesses across the UK are making a conscious effort to support the UK’s target by adhering to the measures needed to reach net zero emissions by 2050.

Through participation and engagement with organisations across Herefordshire and Worcestershire, businesses can promote action to contribute to local, national and global Net Zero initiatives.

Here at the Herefordshire & Worcester Chamber of Commerce, we are super excited to announce we will be delivering our Steps to Net-Zero training course in partnerships with Worcester Business School. For booking or more information please contact the team at training@hwchamber.co.uk

Steps to Net Zero |11th December 2024 |Severn House, Worcester | 9am-4pm | Member price £169+VAT | Non-member £210+VAT.

Looking for funding to help with the costs for training your employees?

With the SkillsBoost-Worcestershire grants available, there has never been a better time to re-assess your Learning & Development Programme or better still create one! Make investing in training and workforce planning work for you.

For more information please visit the website at : www.hwchamber.co.uk/skills-solutions

Meet the Trainer

Dr Kay Emblen-Perry Principal Lecturer and WBS PRME Lead Trainer at Steps to Net-Zero

Meet the Chamber Training Team

Our Chamber Training Team are on hand to support you with any questions you may have.

For further details, please do not hesitate to contact the team on 01905 673600 or email training@hwchamber.co.uk

Olivia Williams, Head of Events & Training

Amanda Swingewood, Training Co-ordinator

Saskia Murphy, Events & Training Assistant

Training & Development

November Course Dates

An Introduction to Digital Marketing and PR

Tuesday 5 November, 9.00am-11.00am

FREE for Members / £115+VAT Non-members

Location: Virtual

Role of the Team Leader

Tuesday 5 November, 9.00am-4.00pm

£169+VAT Members / £210+VAT Non-members

Location: Worcester

How to use Microsoft Teams

Effectively - Hereford

Wednesday 6 November, 9.00am-12.30pm

£95+VAT Members / £115+VAT Non-members

Location: Hereford

IOSH Working Safely®

Thursday 7 November, 9.00am-4.00pm

£169+VAT Members

Chamber Training

Environmental Manager Training

Wednesday 13 November, 9.00am-4.00pm

£169+VAT Members / £210+VAT Non-members

Location: Worcester

Excel Masterclass

Tuesday 19 November, 9.00am-3.45pm

December Course Dates

Managing Conflict in the Workplace

Tuesday 3 December, 9.00am-4.00pm

£169+VAT Members / £210+VAT Non-members

Location: Worcester

Train the Trainer

£210+VAT Non-members

Location: Worcester

Canva - Simple & Effective Designs for Digital Marketing

Tuesday 12 November, 9.00am-12.30pm

£95+VAT Members / £115+VAT Non-members

Location: Virtual

Using the Telephone and Virtual Platforms in Selling - Hereford

Wednesday 13 November, 9.00am-4.00pm

£169+VAT Members /

£210+VAT Non-members

Location: Hereford

£210+VAT Members / £260+VAT Non-members

Location: Worcester

Assertiveness & Confidence at Work

Tuesday 19 November, 9.00am-4.00pm

£169+VAT Members / £210+VAT Non-members

Location: Virtual

Using AI for Businesses

Wednesday 20 November, 9.00am-4.00pm

£169+VAT Members / £210+VAT Non-members

Location: Worcester

Intermediate Microsoft ExcelHereford

Wednesday 4 December, 9.00am-4.00pm

£169+VAT Members / £210+VAT Non-members

Location: Worcester

Introduction to Microsoft Excel

Wednesday 4 December, 9.00am-4.00pm

£169+VAT Members / £210+VAT Non-members

Location: Worcester

HR for the Non-HR Manager

Thursday 5 December, 9.00am-4.00pm

£169+VAT Members / £210+VAT Non-members

Location: Worcester

Thursday 21 November, 9.00am-4.00pm

Location: Hereford

£169+VAT Members / £210+VAT Non-members

Search Engine Optimisation

Tuesday 26 November, 9.00am-12.30pm

£95+VAT Members / £115+VAT Non-members

Location: Virtual

Fire Marshal Training

Wednesday 27 November, 9.00am-4.00pm

£95+VAT Members / £115+VAT Non-members

Location: Worcester

Introduction to Project Management

*Courses may be subject to change from the time of printing.

Thursday 28 November, 9.00am-4.00pm

£169+VAT Members / £210+VAT Non-members

Location: Worcester

Small Changes, Big Impact – How Waste Management Can Contribute to Net Zero

When it comes to sustainability, there’s a lot of talk – and a fair amount of greenwashing. But real change can start with small, practical steps. Have you considered how your washroom and waste management services could help you move towards Net Zero?

Switching to energy-efficient hand dryers or eco-friendly hand towels can significantly reduce waste. Using non-aerosol air fresheners and sachet concentrate cleaning products further lowers your carbon footprint. These simple changes, while often overlooked, can make a big difference over time.

For instance, incinerating non-recyclable waste, while not perfect, can reduce landfill volumes by up to 95%, generating energy and cutting down on

Herefordshire

Ludlow

harmful methane emissions from landfills. However, prioritising recycling where possible can offer energy savings three to four times greater than incineration. Another key area to consider is water usage. Implementing a water management system in your business can help reduce excessive consumption by monitoring and controlling flow rates in taps and toilets. By upgrading to systems that limit water waste, businesses not only lower utility costs but also contribute to broader environmental sustainability goals.

With so many sustainability options available, it can be difficult to decide what’s best. That’s where we come in. At Greener Options, we’re here to help you cut through the greenwashing and focus on the small changes that amount to greatness. If you’d like to explore how these changes could benefit your business and the environment, give us a call – we’re always happy to talk. www.greeneroptions.co.uk

& North Shropshire College’s path to net zero

Educational institutions play a key role in promoting sustainable energy resources. Herefordshire Ludlow & North Shropshire College’s Low Carbon Technology Training Centre showcases this approach by offering specialised courses in renewable technologies, which for a short time are subsidised by Herefordshire Council’s UKSPF.

For a short time only, the college is offering four accredited courses subsidised considerably by Herefordshire Council’s UKSPF, with fees from £670 to as little as *£25 in some instances. The courses and how to apply are as follows:

Award in Air Source Heat Pump Systems Level 3 (MCS Accredited): www.shorturl.at/IWAIa.

Solar Photovoltaic Systems (NOS mapped and MCS compliant): www./shorturl.at/KYOKD

BPEC Water Regulations: www.shorturl.at/QyWz4

Domestic Hot Water Storage Systems (Unvented): www.shorturl.at/TEagL

The college’s Low Carbon Technology Training Centre supports sustainable energy by equipping professionals with the skills needed to install and maintain green energy solutions. These courses ensure professionals are skilled in the latest technologies, contributing to a reduction in

carbon footprints and promoting the use of renewable energy sources.

The Low Carbon Technology Training Centre offer courses that not only cover theoretical knowledge but also provide practical, hands-on training. This approach ensures professionals remain at the forefront of industry developments, capable of implementing the most effective and sustainable solutions.

To find out more visit Low Carbon Technology Training Centre (LCTTC) - HLNSC or feel free to contact 01432 870061 or email us at lcttc@hlnsc.ac.uk

*admissions criteria apply prior to enrolment

Sustainability: DRPG’s road map for success

DRPG was a flagbearer for sustainability long before it became a business buzzword. Their latest global accolade proves yet again that actions speak louder than words.

The last time we spoke to DRPG founder and CEO Dale Parmenter, his company was working towards the coveted B-Corp Certification.

Corporations wanting to join this elite global movement must prove high standards of performance, accountability and transparency in everything from company culture and charity work, to supply chains and environmental impact.

DRPG achieved B-Corp last October, after an intense, evidence-based two-year process.

“It was hard work,” he concedes, “but it’s something corporates must consider as it’s becoming the global standard for equality, inclusion and accessibility.

“If they don’t have it, there is a chance now they won’t be considered for tender.”

Dale has been a huge champion of sustainability, ever since meeting specialist creative consultant Sam Wilson back in 2008. Her words, ‘In the future you will be judged by how much you put back into the community’ are now almost a company mantra.

B-Corp adds yet another string to DRPG’s illustrious bow, which also includes the Queen’s Award for Enterprise: Sustainable Development and Investors in People Platinum Status.

DRPG is the only communications agency to hold all three highly prized awards, and they are keen to share their achievements and experience.

Dale says, “Our focus is, ‘How can we help clients make their comms and events more sustainable?’

“Many have sustainability departments to look after products in terms of retail or manufacturing, but not for marketing and communication. We provide that critical insight.”

Dale has always been a fierce greenwashing critic, and with strict new European legislation out soon, he warns industries will be legally obliged to provide verified evidence of sustainability – or risk obsolescence.

“We’re ahead of the game at DRPG because the whole methodology is based on analytics and data capture. Our digital app, BOSS, is a powerful tool which tracks everything we do, includes a dashboard monitoring performance, and produces reports.

“It’s now available to clients so if they are accused of greenwashing, they can prove otherwise!”

Companies of any size can apply for B-Corp, but what is Dale’s advice?

“It’s vital to have the right resources in place because of the time and effort involved. You must also know how it fits in with your core values and purpose.

“B-Corp shouldn’t be viewed as an award. It’s an on-going, lengthy process. Making the commitment to become a more purpose-driven, responsible company, completely engulfs the organisation. Even to the point of changing your Articles of Association!”

The rewards, however, are huge.

“The biggest highlight of achieving B-Corp is being part of an inspirational community. One thing we all appreciate is that we will never get sustainability completely right.

“It’s a constant balance between what we call the ‘three-legged stool’ of People, Planet & Profit.

“Profit can be seen as an ugly word, but you can’t support people or planet without it. All three legs must be level to support the sustainability that sits on top.

“And from a commercial point of view, B-Corp companies are more likely to use a fellow member who has proven policies in place for positive change.”

Strong leadership is also important. “There’s no point having a sustainability department if no one else in the company is physically involved.

“Everyone has to buy into the culture, so within DRPG we all have annual objectives. Our teams aren’t asked to work harder, just smarter!

“This includes issues like supply chains. People claim they buy locally, but dig a little

deeper, and it could actually be from China somewhere down the line. We must be careful how we interpret data and create the best sustainable solution. It’s not easy!”

Only six per cent of UK companies have Investors in People Platinum Status - another highly rigorous process.

“But again, it’s all part of a sustainable road map, linking people, performance, profit and environment.

“In fact, sustainability is pretty much a business plan.”

DRPG is now investigating new ways to promote sustainability. “We’re exploring accessibility in consumer and internal communications, and why certain groups remain excluded.

“Companies loses staggering amounts of money because they ignore potential customers and employees, for example those with impaired vision. It’s commercial madness to do print materials that people can’t see properly.

“It’s the same with conferences where delegates might have sight or hearing difficulties. We are looking at how to make comms and marketing more inclusive through subtitles, spatial audio, AI, and interactive avatars.”

He concludes, “We can all get wrapped up in our own terminology and brands, but first and foremost we must understand our audience, and provide the right tools and language to ensure everyone has a place at the table.

That’s real sustainability.”

www.drpgroup.com

Dale Parmenter CEO, DRPG Group

Dale Parmenter with Sam Wilson, Founder of Syntiro Associates

Bishop Fleming: Responsible Business In Action

Being successful in business isn’t just about profit – crucial as that is – anymore. It’s about showing your people, clients, and community that you genuinely care, says Ewan McClymont, of Bishop Fleming.

Ewan McClymont Head of Responsible Business, Bishop Fleming

Ewan is Head of Responsible Business at the award-winning accountancy firm, based in Worcester.

The fact that he heads a department dedicated to ‘making sure we do the right thing’ shows the depth of the firm’s commitment to the cause. But it’s no mere lip service.

For the past three years, the firm has produced an Impact Report for key stakeholders, documenting the successes – and challenges – of doing ‘responsible business’ in an open, transparent way.

It highlights Bishop Fleming’s efforts to support and improve the health and wellbeing of its employees, to create an inclusive and diverse culture, and to give back to the local community – now considered vital indicators of a company’s ability to survive and thrive.

The whole concept of Responsible Business really took shape for the firm after lockdown.

Ewan explained, “2019 was our centenary, so we set our sights on raising £100,000 for good causes. We ended up raising £150,000, which really brought us together as an organisation.

“Then Covid came along, and the business world changed forever.”

As companies adapted to radical new working practices after the pandemic, a new sense of collective responsibility also began to emerge.

Ewan added, “We’ve always had a culture of doing the right thing, and for over 12 years have measured environmental performance indicators, as well as implemented a range of community activity.

“Joining Business in the Community (BITC) gave us a framework for our responsible business activities, based on three pillars of healthy business, healthy communities, and a healthy environment – in effect, covering all areas of ESG (Environmental Social Governance).

“We’ve done two benchmark reports on progress, using BITC’s Tracker® index. Our score has increased by 140%, outperforming our peer group in virtually every metric.

“Our annual Impact Report provides a clear focus for our achievements and aspirations. It’s opened a very honest conversation with internal and external stakeholders about how we do business responsibly, and the obstacles faced.”

The report looks at everything from environmental impact to governance structures, as well as stakeholder engagement, and social metrics such as volunteering hours, gender pay gap, apprentices recruited, absenteeism, employee turnover, and women in senior roles.

The firm has been recognised as a Great Place to Work® and one of the UK’s Best Workplaces™ for Women for the second year running by the Best Workplaces Programme.

It also won four awards at the recent national Accounting Excellence Awards, including Pride-ESG.

Plus, its in-house apprentice training – one of only three UK accountancy firms recognized as an employer-provider - is rated Outstanding by Ofsted.

“Promoting social mobility is particularly important to us. For instance, in our most recent intake of 70 new apprentices, 30% joined straight from school onto our Launch Pad programme which gives young people an alternative career path into accounting.

“Recruitment and retention are as important to us as they are to our clients. We’re all part of the supply chain, facing the same pressures.

“ESG regulation and legislation is driving larger businesses to scrutinise how responsible their suppliers are. Our Impact Report helps us demonstrate what we’re doing in this area and opens up a dialogue to share good practice with our wider client base.

“Our carbon footprint is calculated across Scopes 1, 2 and 3, working with carbon accounting experts, Net Zero Now, to independently verify our figures. We’re committed to being Net Zero by 2050 and are developing a carbon reduction plan. For instance, six of our eight offices now use renewable electricity, and all trainees are given a rail card to encourage public transport. Our paper consumption reduced by 14.2%

last year, and 100% of confidential wastepaper is recycled. In fact, we now use 258 fewer trees each year compared to 2012, when paper measurements were first recorded.

“We now have three years of comprehensive data to work with, which is helping us find solutions to major challenges in commuting and business travel, IT, and procurement.

“We are also focused on local and sustainable purchasing in our supply chain where possible and have joined the Prompt Payment Code.

“Plus, our new Supplier Code of Conduct is based on the UN’s Sustainable Development Goals that are material to us.”

Other initiatives include 1% for Communities, through which Bishop Fleming pledges to give back one per cent of annual turnover to local communities through impactful volunteering and fundraising.

“Responsible Business is very much part of our dayto-day ethos, along with our ambition and values, and the lens through which the majority of our business decisions are made.”

- Fleur Lewis, Partner and Responsible Business Lead

“It’s a really good ‘North Star’ to encourage our people to use their free annual volunteering day and encourages fundraising activity.

“Last year, we raised £50,000 for our six partner charities. Our current firmwide target is £75,000, which includes fundraising for St Richard’s Hospice Foundation in Worcester. The local office team will be hosting a quiz night, netball tournament and even doing a skydive to raise funds!

“We are also working with BITC on supporting our people with caring responsibilities and have a successful programme for returning parents to assist balancing work with a young family.

Whilst admitting that the firm still has much to do, what advice does Ewan have for others starting out on the same journey?

“We’re not perfect, we don’t pretend to have all the answers, but our clients appreciate the honest dialogue because it helps them do better business too.

“Doing nothing is not an option, but don’t try to do everything at once - it’s much better to do less, well.

“And always listen to your stakeholders, as they already have the answers. We set up employee work groups for inclusion and diversity, health and well-being, and the environment, which are still going strong today and really challenge us.

“It’s also important to seek advice – Chambers of Commerce are a great source of practical information and support.

“Just don’t try to do everything yourself. There’s plenty of help out there!”

The latest Impact Report is available on the website at www.bishopfleming.co.uk

Raising funding for charity with Worcester Way Walk

A local litter clean supporting Surfers Against Sewage

The Worcester office team at their charity netball fundraising tournament

Upcoming Conferences in 2025

Each conference provides thought-provoking speakers on a range of topics from inspirational stories or overcoming challenges to ensuring businesses can access support, and insight from leading industry experts.

Networking forms a large part of all Chamber Conferences and we encourage attendees to build relationships and make new connections in a supportive environment.

Health and Wellbeing Conference, sponsored by Lucart Hygiene

Thursday 30th January, 9.00am-3.00pm

Hilton Puckrup Hall Hotel, Puckrup Lane, Tewkesbury, Gloucestershire, GL20 6EL

Food and Drink Conference, sponsored by MFG Solicitors

Thursday 27th February, 8.30am-12.30pm

Dewsall Court, Dewsall, Hereford, HR2 8DA

Economic Conference, sponsored by Worcestershire County Council

Friday 7th March, 8.30am-12.30pm

DRPG, Ikon Industrial Estate, Droitwich Road, Worcestershire, DY10 4EU

Leadership Development Conference, sponsored by 3WH

Wednesday 26th March, 8.30am-12.30pm

The Bank House Hotel, Bransford, Worcester, WR6 5JD

Upcoming Winter Events

November - December

Health and Wellbeing Forum

Thursday 21st November, 10.00-11.00am Online via Zoom

Get Connected in Hereford

Wednesday 26th November, 9.30-11.00am

The Hope & Anchor, The Pavilion, Ross-on-Wye, Herefordshire, HR9 7BU

Worcestershire Networking Breakfast

Thursday 28th November, 8.00-10.00am

Worcester Army Reserve Centre, Dancox House, Filling Shed, Pheasant Street, Worcester WR1 2EE

Charity Forum

Tuesday 5th December, 9.30-11.30am

YMCA Worcestershire, Willow Trees Community Centre, Loxley Close, Redditch, B98 9JG

Gwen Walford Care Home Celebrates Win at the Hereford Times Health &

Social Care Awards 2024

Gwen Walford Nursing Home is thrilled to announce its success at the prestigious Hereford Times Health & Social Care Awards, where the home’s dedicated staff member, Gideon Kusi, won The Good Nurse Award.

These awards celebrate the hard work, dedication, innovation, and exceptional care delivered across the health and social care sector, with a particular focus on the people who make a meaningful difference.

The Good Nurse Award is given to healthcare professionals who demonstrate an innovative, compassionate, and patient-centred approach to their work.

Gideon Kusi has been recognised as a shining example of exceptional care, consistently showing dedication and commitment to the residents at Gwen Walford Nursing Home. His ability to place the wellbeing of residents at the heart of everything he does makes this win truly well-deserved.

Rebecca Protheroe, Home Manager at Gwen Walford Nursing Home, expressed her pride in Gideon’s achievement, “We are overjoyed

to see Gideon recognised for the exceptional care he delivers day in and day out. His passion for nursing and his unwavering commitment to our residents are truly inspiring. This award is a testament to the outstanding work he does, and we couldn’t be prouder of him.”

The evening was a joyous occasion, filled with excitement and anticipation as Gwen Walford team members joined other finalists, including colleagues from Kington Court Nursing Home. Both homes are part of Rotherwood Healthcare, whose Chairman, Richard Claridge, was present to personally present the Domiciliary Awards and celebrate Gideon’s win alongside the team.

It was an evening of celebration for all involved, and Gwen Walford Nursing Home is proud to continue to uphold its

exceptional commitment to providing high-quality, patient-centred care to the Hereford community.

Operated by Rotherwood Healthcare, Gwen Walford Nursing Home is renowned for providing award-winning Residential and Nursing, Care in Herefordshire. For more information, call 01432 272418 or visit www.gwenwalford.care

Exclusive offer to Herefordshire and Worcestershire Businesses! Receive up to 75% in grant funding for your business’s energy saving projects!

As businesses worldwide increasingly prioritise sustainability and energy efficiency, Worcestershire County Council is now offering up to 75% in grant funding for SMEs across Herefordshire and Worcestershire to implement renewable technology projects.

Community organisations whose buildings are dedicated to improving the area, neighbourhood, and community through social welfare or recreation can access up to 90% in grant funding.

The Marches Energy Grant and Net Zero Worcestershire are offering funding for energy efficiency and renewable technology projects to help SMEs and community buildings reduce their carbon footprint and energy expenses. This offer of 90% funding is available for community buildings across Shropshire, Herefordshire, Telford & Wrekin, and specifically for Wyre Forest and Redditch.

SMEs can access a free energy saving assessment where expert advisors will review your company’s energy usage and provide tailored recommendations to help you save on operating costs, reduce your

carbon footprint and gain that competitive edge. From switching to LED lights to installing solar panels, we can guide you towards sustainable improvements.

SMEs in Herefordshire and Worcestershire can access grant

funding to implement renewable technologies (including solar, and air-source heat pumps) identified in their assessment. Up to £100,000 is available to support energy efficiency projects (including upgrades to lighting, compressors and machinery).

All grant applications are subject to a competitive process and are evaluated against eligibility criteria, and the amount available is also dependent upon your location.

To start your journey towards a more sustainable future email our team at netzero@worcestershire.gov.uk or visit www.worcestershire.gov.uk/ netzeroworcs (Worcestershire SMEs) or www.marchesgrowthhub.co.uk/ support/marches-energy-grant (Herefordshire SMEs).

The HND Modular Business Programme

The world of business is an exciting and dynamic career option which is both challenging and exhilarating. With the advancement of technology, Artificial Intelligence and the impact of International and domestic politics, there has never been a more exciting time to be a part of the business world. Developing the skills and insight required is an essential starting point.

At Higher Education Institute, Worcestershire, we give students an opportunity to develop the necessary skills in small classes, with industry experienced lecturers. We offer a UK accredited Pearson BTEC Level 5 HND qualification course, which is internationally recognised.

The HND is a modular Business programme equivalent to the first two years of a degree, many graduates of the programme decide to progress onto an extra year of study to gain a BA Honours Degree with our partner universities.

A range of topics are covered from marketing to entrepreneurial ventures, global business to human resource management. A range of assessment methods are used including report writing, academic posters, podcasts, academic journals, presentations and developing training courses.

Lectures take place one day a week at our leafy Bromsgrove campus. To support each lecture students will then complete

study activities within a set period to blend their learning by using resources and directed tasks set by lecturers. This allows the course to be integrated into individual work schedules and provides a manageable path to complete the qualification for those students who have additional commitments.

With small groups and our single campus teaching arrangements we can offer students a valuable and supported experience whilst, at the same time providing an excellent range of resources and dedicated study areas at our Bromsgrove, Redditch, and Worcester campuses.

Movers & Shakers

Read about the latest movers & shakers for this issue.

A new department added to Hazelton Mountford

As Hazelton Mountford continues its growth with the addition of a new marketing department, and with that, a Marketing and business support assistant.

Bethany Dennett has joined the company in this role, where she will be completing her apprenticeship in Multi-channel Marketing while supporting the organisation’s marketing efforts. Bethany will be involved in a range of activities, including social media management, event

planning, and website maintenance.

Bethany said, “I’m looking forward to developing my skills through new challenges, and I’m grateful that everything I do can go towards a qualification. I’ve been given a valuable opportunity to build a career and grow with a company.”

With Hazelton Mountford experiencing significant growth over the past year, the decision was made to invest time and resources into a dedicated marketing team. This new department will support continued growth and help identify new opportunities within the industry and community. For more information about careers at Hazelton Mountford, visit www.hazeltonmountford. co.uk/careers-at-hazelton-mountford

Ormerod Rutter welcomes 12 new apprentices

Ormerod Rutter Chartered Accountants is proud to announce the addition of 12 new apprentices to its growing team this year.

Accountancy apprentices will have the opportunity to work in different areas of the practice whilst working towards their qualifications. The firm are also pleased to welcome an apprentice into the HR team this year.

Ormerod Rutter prides itself on its culture of learning and development. They are an ACCA Gold-approved trainer and, since the launch of their apprenticeship scheme in 2012, they have taken on over 100 apprentices.

Ormerod Rutter’s continued investment in apprenticeships allows them to develop exceptional home-grown talent which in turn allows them to offer the best possible service to clients.

The team at Ormerod Rutter are thrilled to have been shortlisted for Medium Employer of the year

award at this year’s Worcestershire Apprenticeships Awards; a testament to their dedication to providing opportunities to young people who want to pursue a career in accountancy.

Claire Carter Joins Coacto as Business Operations Manager

We’re excited to announce that Claire Carter has joined Coacto as our new Business Operations Manager.

With more than 18 years of experience supporting Directors and Senior Leaders across a wide range of industries, Claire brings a wealth of knowledge and expertise to our growing team.

Throughout her career, Claire has worked in diverse sectors including Business Development, HR, IT, Marketing, Sales, Operations, and Finance. Her role has always been to support senior leadership with strategic planning, organisation, and administration, helping them optimise processes and improve efficiency. She’s known for her strong multi-tasking, communication, and project management skills, all of which have been instrumental in helping businesses run smoothly.

Claire will play a key role in ensuring the smooth operation of our internal processes and supporting our team to deliver the best service to our clients. To find out more please visit www.coacto.co.uk

Bethany Dennett

Claire Carter

DRPG brings innovation to the forefront for the BigTalk 2024 awards

On Thursday 19 September, DRPG hosted its annual BigTalk event where the anticipated launch of DRPG Labs – the global communications group’s innovation hub took centre stage.

At the company’s Midlands Studio complex, the event brought together over 150 clients and industry professionals, showcasing DRPG’s commitment to advancing communication strategies and driving the future of creative comms across every sector.

Notable highlights came during the opening panel that featured leaders from across the industry, Ryan Curtis-Johnson, Chief Communications Officer from The Valuable 500, Sam Wilson, Managing Director of Syntiro Associates, Toby Bassford, Managing Director from Tillon and Spencer Holt, Chief Executive & People Officer from Merlin Entertainments, all took part in a series of lively conversations by combatting controversial statements taken from research on burning comms issues. The panellists explored everything from sustainability and accessibility to reward and recognition.

In its eighth year, BigTalk was ‘powered’ by DRPG Labs for 2024, a theme that came to life through the hands of the agency’s Stage and Scenic teams who transformed the agency’s studio complex into a series of laboratories. It was within these purpose-built environments, that experts delivered workshops that addressed key topics such as artificial intelligence, storytelling, behavioural change and leadership, offering practical insights and valuable takeaways through lively debates and interactive sessions.

Reflecting on the event, DRPG CEO Dale Parmenter remarked, “BigTalk 2024 was a pivotal moment for us, showcasing the future of communication and the innovative spirit that drives DRPG. Our aim was to create insightful discussions, and it was rewarding to see such meaningful engagement from all participants. Passion is alight in the creative industry right now and we’re pleased to offer our clients a seat at the forefront.”

Later, guests enjoyed a dinner created by Chef Graham Brooks, featuring local produce and drinks where 96% of the menu’s ingredients were produced and sourced in Worcestershire, mindfully setting the stage for the evening’s awards.

The event finished with a unique recognition ceremony, celebrating exceptional achievements in communication, from the agency directly to its clients. This segment awarded the outstanding global projects and collaborations made over the past year that have shaped communications in an extraordinary way, technically, behaviourally or through best use of specific channels. To fit the theme, bespoke trophies were constructed by 3D printed recycled filament and repurposed wooden bases for the winners to take home.

Antonia Voss, Head of EMEA & APAC Events at Blackstone added, “I knew there’d be innovation, but I didn’t expect it to be at this level. The creativity and the energy have just been phenomenal. Seeing colleagues of yours rapping to Vanilla Ice along with cutting edge AI is probably something I wasn’t expecting. So many key takeaways, creative strategies and a lot of AI innovation.”

Sarah White, Channel Communications Director at EE said, “I would definitely recommend people to come to BigTalk. I can imagine that from the professionals that get the invitations it’s always that ‘I haven’t got time,’ but it’s really necessary to get out of whatever corporate bubble you’re in just to get some new inspiration and new ideas rolling. It was a really good use of time, a great day.”

To discover the full list of BigTalk 2024 award winners and dive deeper into the extraordinary projects visit www.drpgroup.com.

Celebrating 15 years in business

F8 Creates and PB Signs are both celebrating their 15th year in business and to mark the occasion, they are collaborating together to combine their services with a 15% offer for all Chamber Members.

F8 Creates was started by Co-Founders, Hamish Gill and Greg Smith in 2009, offering brand/design, video, photography, and website services. From it being just a small team working in Hamish’s attic, the company has grown significantly over the last 15 years with there now being a team of ten working within The Kiln, a co-working space that the duo also set up.

Seeing a gap in the market for high-quality, fast business signage, Carl Murphy founded PB Signs in 2009. Alice Fox joined Carl in 2016 and together they’ve grown to a team of 9 print experts along with three units stacked with state-of-the-art print and cut equipment. The team is known

for its print quality, responsiveness, and excellent customer service.

Over the last couple of years, F8 and PB Signs have been working together on a variety of projects, ranging from smaller collateral right up to big exhibition stands and commercial building signage. The two businesses work well together with F8 bringing their branding expertise to creating the artwork and then passing that onto PB Signs to print and manufacture to a high quality with a super fast turnover. With this expertise, F8 and PB Signs can work together to create unique and bespoke designs to help your business stand out from the competition.

With the Herefordshire & Worcestershire Chamber of Commerce Expo coming up in October, F8 and PB Signs are offering a 15% discount on their exhibition stand design packages. Get in touch to set up a discovery call to discuss how best to advertise your business at events such as the Chamber Expo. Email lewis@f8creates.com to book your discovery call.

Professor Robert Hairstans named Pioneer of the Year at construction industry awards

New Model Institute for Technology & Engineering’s sustainable construction expert, Professor Robert Hairstans has been recognised with a prestigious industry award.

Professor Hairstans, founding Director of the Centre for Advanced Timber Technology (CATT) at NMITE was named Pioneer of the Year at the 2024 Offsite Awards, which were held in Coventry this week.

Hosted by UK construction industry publication Offsite Hub, the accolades aim to recognise significant figures, organisations, and projects in the sector. They focus on projects where parts of the construction process have been designed, planned, and built away from their final location.

There were more than 200 entries for this year’s awards, with Professor Hairstans emerging successful from a final shortlist of five in the Offsite Pioneer of the Year category.

As well as his role at NMITE, he is the Professor of offsite and industrialised construction at Edinburgh Napier University’s School of Computing, Engineering & the Built Environment (SCEBE). The partnership between NMITE and ENU has drawn particular praise from industry and government for its part in developing innovation in timber construction.

The winning entry included some of Professor Hairstans’ work to develop collaborations across the sustainable construction trade, while also driving the innovation of new construction technologies.

Reacting to the win, Professor Hairstans said: “I’m truly delighted to have this industry endorsement for the collaborative effort of NMITE and Edinburgh Napier in timber offsite and modern methods of construction research and education.

For more information on CATT, please visit   www.nmite.ac.uk/CATT

Oakland International Delight as 2024 Cold Chain Federation Emerging Leader Bursary Winner Confirmed

Oakland International Operations Manager Valentina Florina-Drescanu has been recognised as one of just two recipients of the 2024 Cold Chain Federation Emerging Leader Bursary winners conferred during the Cold Chain Live! 2024 event at the Telford International Centre on the 4th and 5th of September. Said Valentina commented: “I am truly honoured to receive this recognition. The support from my colleagues and company since I joined Oakland International has been invaluable, and I look forward to all opportunities this programme will provide to enhance my skills and contribute to our industry. I am also immensely grateful to Oakland and our senior management for their encouragement and for creating a culture that empowers us to succeed.”

Group HR Director, Nicola Harris, said: “We are thrilled for Valentina and dedicated in supporting her throughout this year-long programme, which provides a fantastic opportunity for talented and diligent individuals like Valentina to excel.” www.oakland-international.com

International Trade

Chamber Customs

ChamberCustoms provides a comprehensive customs declaration service to UK importers and exporters of all sizes, in every region of the country. Using our extensive expertise and strong reputation in facilitating international trade, we take the hassle out of exporting and importing goods for your business.

With direct access to the HMRC Customs handling system and connections to all inventory-linked ports, we ensure that your goods are cleared for onward transportation without delay, regardless of where they enter or leave the UK. Our services are intended to keep your time-sensitive supply chains running smoothly and cost-effectively.

ChamberCustoms is unique among brokerage services because it is provided by Chambers of Commerce. We leverage the Chamber network’s reach, expertise, and resources to provide an unparalleled, fast, dependable, and compliant service

ATA Carnet

S ince the UK’s exit from the EU, there has been an increased need to restrict temporary movements. If you send or receive things for demonstration, exhibition, testing, or professional use, you should consider using this goods passport. The chamber provides a half-day seminar on the ATA carnet scheme, which is a useful worldwide plan for the temporary passage of goods.

Understanding the application procedure and managing ATA carnet use.

Provide valuable knowledge to enterprises that can efficiently transport free-circulation commodities across the European Union.

Offers guidance on identifying critical information and papers, as well as the skills needed to establish compliance systems within your firm.

Explores the relevance of export entry declarations and how to interpret them.

Improves understanding of customs procedures, minimising tax and VAT charges, and ensuring compliance with temporary international movements.

To find out more about any of these services and to check availability please contact the International Trade Team at internationaltrade@hwchamber.co.uk

Meet Our International Trade Team

Our International Trade Advisors are on hand to support you with any questions you may have. For further details, please don’t hesitate to contact the team on 01905 673614 or email internationaltrade@hwchamber.co.uk.

Kayla Ball Emma Harris

Natalie Foxall Sabrina Brown Amy Timmins

International Trade Training Courses

The Herefordshire & Worcestershire Chamber of Commerce provides a comprehensive range of international support, advice, services, and training.

We work with businesses of all sizes and levels of export and import experience, assisting both members and non-members in conducting international trade. From training to services that ensure your products reach your clients effectively and efficiently, our International Trade team is committed to assisting your company in excelling in international markets and driving business growth.

Whether you’re dealing with post-Brexit issues, reviewing export procedures, or

seeking assistance with international trade finance, our team of professional, highly qualified trainers has a variety of courses tailored to your needs. We are proud to offer expert international trade advisory services, as well as a diverse course portfolio that appeals to businesses from all sectors.

The following courses are available both to members and non-members, if you require more information about these courses or to check availability please contact the International Trade Team.

Understanding Export and Export Documentation

5th December 2024 - 09:30 - 15:30

Incoterms 2020

14th November 2024 09:30 - 12:30

An Introduction to Export and Import Procedures

10th December 2024 - 09:30 - 15:30

*Courses may be subject to change from the time of printing.

Unlock Global Opportunities: Courses that Drive Success in International Trade.

Is Your Business the Next Digital Dinosaur?

Digital transformation has become a critical imperative for businesses across all sectors, and as technology continues to reshape the business landscape, organisations that fail to adapt risk falling behind more agile competitors. I am often asked, “How can my mid-sized business keep up with digital transformation?” But perhaps the more pertinent question is, “What’s at stake if we don’t?”

At its core, digital transformation is about leveraging technology to fundamentally change how a business operates and delivers value to its customers. For some businesses, this often means moving beyond piecemeal technology adoption to a more holistic approach that touches every aspect of the organisation. The first step in this journey is developing a clear digital strategy aligned with overall business objectives. This requires a thorough assessment of current capabilities, identification of key pain points, and a vision for how digital technologies can address these challenges and create new opportunities.

One of the most impactful areas for digital transformation is often in customer engagement and experience. Today’s consumers expect seamless, personalised interactions across multiple channels. Implementing a robust Customer Relationship Management (CRM) system can provide a 360-degree view of customer interactions, enabling more targeted marketing efforts and improved customer service.

Additionally, investing in data analytics capabilities can offer deep insights into customer behaviour and preferences, allowing businesses to tailor their offerings and communications more effectively. According to a recent study by Deloitte, companies that prioritise customer experience are 60% more profitable than their competitors.

Operational efficiency is another key focus area for digital transformation. Cloud-based enterprise resource planning (ERP) systems can streamline business processes, improve data visibility, and enhance decision-making across the organisation. By integrating various business functions such as finance, human resources, and supply chain management, these systems can eliminate data silos and reduce manual processes, leading to

One of the most impactful areas for digital transformation is often in customer engagement and experience.

significant time and cost savings. Furthermore, the adoption of automation technologies, including robotic process automation (RPA) and artificial intelligence (AI), can free up employees from repetitive tasks, allowing them to focus on higher-value activities that drive business growth.

For many businesses, the shift to remote and hybrid work models has accelerated the need for digital transformation in workforce management. Implementing collaborative tools and platforms can enhance communication and productivity among distributed teams. This includes not only video conferencing and project management software but also more advanced solutions like virtual reality for training and simulations. Equally important is the focus on cybersecurity, as the expansion of digital operations often brings increased vulnerability to cyber threats. Investing in robust security measures and training employees on best practices is crucial for protecting sensitive business and customer data.

While the benefits of digital transformation are clear, many businesses face challenges in implementation. Limited budgets, lack of in-house expertise, and resistance to change are common hurdles. To overcome these obstacles, companies should consider a phased approach, prioritising initiatives that offer the highest return on investment. Partnering with technology vendors and consultants can provide access to specialised skills and knowledge, helping to accelerate the transformation process. Moreover, fostering

a culture of innovation and continuous learning within the organisation is essential for long-term success in the digital age.

It’s worth noting that digital transformation is not a one-time project but an ongoing journey. As technologies continue to evolve, businesses must remain agile and open to adopting new solutions that can drive competitive advantage. This requires a mindset shift at all levels of the organisation, from the leadership team to frontline employees. Encouraging experimentation, embracing failure as a learning opportunity, and celebrating successes can help build momentum and enthusiasm for digital initiatives.

Ultimately, digital transformation presents both challenges and opportunities for mid-sized UK businesses. By developing a clear strategy, focusing on customer experience and operational efficiency, embracing new ways of working, and fostering a culture of innovation, companies can position themselves for success in an increasingly digital world. While the journey may seem daunting, the potential rewards in terms of improved competitiveness, enhanced customer satisfaction, and increased profitability make it a worthwhile endeavour.

Feel free to contact me for more information on sean.devlin@ballardsllp.com

Sean Devlin, Ballards LLP

People to do Business With

Acquis Media Ltd katie.banks@acquismedia.com www.aquismedia.com

Aeromet International Limited 01795 415000 / mike.bond@aeromet.co.uk www.aeromet.co.uk

Ansonware samanson@ansonware.com www.ansonware.com

Attain Auditing Ltd chrislancett@attainauditing.co.uk

Behind The Smile info@behindthesmile.care www.behindthesmile.care

Bespoke-Advice Limited 01905954484 / enquiries@bespoke-advice.com www.bespoke-advice.com

Bhgs Ltd 01386 444100 / contact@bhgsltd.co.uk www.bhgsltd.co.uk

Brown & Brown 01562 342900 / ian.worthington@bbrown.com www.bbinsurance.com

Cake-tastic Worcestershire nicola@cake-tastic-worcestershire.co.uk www.cake-tastic-worcestershire.co.uk

Central Management Catalogue Agency UK Ltd

01905 458307 / info@cmca.ltd.uk www.cmcauk.co.uk

Christopher Wall Design 07502 581032 / sales@christopherwalldesign.com www.christopherwalldesign.com

Citizen Communications Media 01299 872 450 / info@citcom.co.uk

Controlaccount Ltd

01527 386 610 / egrove@controlaccount.com www.controlaccount.com

Copy & Comms jill@copyandcomms.co.uk

CXCS

01981 590514 / info@cxcs.co.uk www.cxcs.co.uk

Deer Park Care Home 01531 800700 / enquiries.deerpark@porthaven.co.uk www.porthaven.co.uk

Encouraging Potential Coaching andrew@encouragingpotential.com

EV Future Solutions Ltd

01242 569070 / Dai.jeremiah@evfuturesolutions.co.uk www.evfuturesolutions.co.uk

Financial Advice Centre Ltd 01905 731864 / office@face-uk.com www.face-uk.com

Friends of Isaac’s Food Bank friendsofisaacs@hotmail.com www.teamisaac.co.uk

Green Team One

01454 506506 / creag@greenteamone.co.uk www.greenteamone.co.uk

Greener Options Ltd 01299 250221 / holly.bond@greeneroptions.co.uk www.greeneroptions.co.uk

HD Total Services Ltd contact@hd-totalserv.uk

House of Colour Herefordshire elise.hughes@houseofcolour.co.uk

Howden Insurance Evesham 01386 425685 / jake.meredith@howdeninsurance.co.uk www.howdeninsurance.co.uk

iCYMAY Business Solution leeza.gordon@icymaysolutions.com www.icymaysolutions.com

IT- Epos Group 01527831991 / sophie@pinfieldsit.co.uk www.pinfield.co.uk

Massage Monkey monkey@massagemonkey.co.uk www.massagemonkey.co.uk

MDB Promotions Ltd

01299 253 253 / sales@mdbpromotions.co.uk www.mdbpromotions.co.uk

Mercian Educational Trust 01684 574497 / KJoiner@metacademies.org.uk www.metacademies.org.uk

Michelle Morris Photography michelle@michellemorris.co.uk www.michellemorris.co.uk

Miriam Cunliffe Media mcunliffemedia@outlook.com www.miriamcunliffephotography.co.uk

Nexus Catalyst Limited 0333 355 0241 / info@nexuscatalyst.co.uk www.nexuscatalyst.co.uk

NJ Cockburn

01432 840289 / njcockburn@btinternet.com

Nuturing ND Limited www.nuturingnd.co.uk

OP Software Ltd

0800 298 9434 / llo@simpliwifi.agency www.simpliwifi.agency

Optimising IT

01242 505 470 / contact@optimisingit.co.uk www.optimisingit.co.uk

Panacea Business Systems Ltd 01432 360229 / enquiries@panaceabiz.com www.panaceabiz.com

Penguin Office Supplies Ltd 0845 22 22 456 / sales@penguinoffice.co.uk www.penguinoffice.co.uk

PET-XI Training Limited

02476 420310 / info@pet-xi.co.uk www.pet-xi.co.uk

Platform 81

01527 962 181 / gary@platform81.com www.platform81.com

Portcullis

01562510510 / robert.blount@pfpadviser.co.uk www.pfpadviser.co.uk

Power-up Mentor Foundation 01527 594700 / enquiries@power-up.me www.power-up.me

Pre-Met Ltd

01527 510535 / sales@pre-met.com www.metalpressingsandstampings.co.uk

QBD Ltd

0845 4139 800 / info@qbd.co.uk www.qbd.co.uk

Ringfield Ltd phil@ringfield.co.uk www.ringfield.co.uk

Sarah Steele Coaching sarah@sarahsteelecoaching.com www.sarahsteelecoaching.com

Sight Concern Worcestershire 01905 723245 / info@sightconcern.co.uk www.sightconcern.co.uk

Strachan IP Ltd

vicki.strachan@strachanip.co.uk www.strachanip.co.uk

Sustainable Development Goals Ltd paige.vorajee@sd-goals.com www.sustainabledevelopmentgoals.com

Sytner BMW Worcester 01905 459600

The Cuticle Lab Ltd thecuticlelab.ltd@gmail.com www.thecuticlelab.com

The Hub Consulting Limited 01527 522417 / info@thehublimited.co.uk www.thehublimited.co.uk

The Sauce Creative hello@thesaucecreative.co.uk www.thesaucecreative.co.uk

TR Health Ltd

01905 918188 / enquiries@trhealth.uk

Utility Warehouse alieuston.uwpartner@gmail.com

Charlotte Webb’s Journey to Establish Castle Green Financial Planning

What’s On In Group 01905 671935 / sian@whatsoningroup.net www.whatsoninworcester.net.net

Whitehouse Flexible Tubing Ltd 01527 64036 / wft@freeuk.com www.flexible-tubing.com

Write the Talk Ltd sue@writethetalk.com www.writethetalk.com

Young Solutions Worcestershire 01905 795098 / office@youngsolutions.co.uk www.youngsolutions.org.uk

Recruitment Direct Leominster Ltd 01568 615262 / rachael@recruitmentdirect.co.uk www.recruitmentdirect.co.uk

Turnaround HR Services Ltd 01981 501163 / karen@karen-turner.com www.karen-turner.com

Castle Green Financial Planning was founded by Charlotte Webb three years ago, following her career in both the public and charity sectors.

Charlotte’s decision to establish the firm was inspired by a personal family experience that highlighted the need for accessible and empathetic financial advice.

The firm is based in Hereford City Centre run by a small dedicated team committed to providing holistic, personalised financial planning services for individuals, families, and businesses both locally and nationally. Over the past three years, Castle Green has built a strong reputation locally for delivering comprehensive, easy-to-understand advice.

Castle Green has ambitious plans for the coming year which include focusing on internal growth, recently marked by the appointment of an additional financial planner. The team are looking forward to working with the Chamber. On a personal note, Charlotte will also be running the London Marathon 2025 in aid of The Children’s Trust, a charity that helps children with head injuries.

https://partnership.sjp.co.uk/ partner/castlegreenfp

Book now for Festive Afternoon Tea, Christmas Day Lunch, Festive Lunches and Dinners at the Hereford Bar & Brasserie. The festivities don’t stop there, ring in the New Year in style in our beautiful Ballroom with a sumptuous Three-Course Dinner, then dance the night away to the sensational live band, THE HEY YAHS, who will keep you entertained all night.

BOOK NOW: 01432 272506 EVENTS@GREENDRAGONHOTEL.COM GREENDRAGONHOTEL.COM

THE GREEN DRAGON HOTEL 44-46 BROAD ST, HEREFORD HR4 9BG

Embracing Inclusivity & Accessibility with West Midlands Safari Park

West Midlands Safari Park (WMSP) is an award-winning visitor attraction, welcoming over 750,000 guests every year.

With over 50 years of heritage, it’s home to around 103 different species and a variety of all-weather attractions, including four miles of drive-through safari, the large Land of the Living Dinosaurs, theme park, three unique event venues and 34 luxury safari lodges.

Following the Park celebrating its 50th Anniversary in 2023, a project to rebrand the park was undertaken. Part of that project involved inviting members of the public to share feedback, including areas they loved, and areas they felt could be improved. Alongside this research, an employee feedback survey was also launched, giving employees a platform and voice to share their views too.

Guest data showed that 20% of those visiting and working at WMSP identified as having a form of disability, including those who are neurodivergent and have difficulty in communicating. Employee feedback also highlighted a desire for the company

to provide more training opportunities for staff to help provide better experiences for all of our guests.

Taking into account all of the robust research and data, the team at WMSP set out to make clear DEAI commitments to ensure WMSP remained a fantastic place to work and to visit for everyone.

Following a round table event between managers and employees at the start of 2024, several ideas were put forward by colleagues, the first of which was a Quiet Morning as part of Autism awareness month held in April with a further one being held in July. The Park’s Treetops Pavilion event space was available as a quiet area and theme park music and animatronics were switched off to create a quieter and calmer environment for both guests and employees.

In May, around 180 staff were given the opportunity to take part in a bespoke

Makaton training course where they learned basic phrases, such as how to greet guests, tell them their names or ask them how they are. They also learned how to sign phrases for their specific roles, such as informing guests that the rides are finished, directing guests to the toilets, or which animals guests can see nearby.

Additional work is currently underway to create signage that encompasses braille and QR codes to audio accessible details of the animals along the Park’s African walking trail.

Business Fire Safety with Hereford & Worcester Fire & Rescue Service

Are you the ‘responsible person’ of a commercial premises? If so, you are required under Fire Safety law to ensure your premises have adequate fire safety arrangements.

A Fire Risk Assessment should be completed and reviewed every 12 months, or where any changes have been made which affects fire safety.

Areas to consider:

Fire escape routes need to be kept clear. Exits should not be blocked or locked and should lead to a place of safety.

Appropriate signage and lighting should be used to indicate exits and fire actions.

Internal fire doors must be well-maintained, with functioning self-closing devices, undamaged intumescent strips, and smoke seals. Doors should close properly and never be wedged or propped open.

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We have been helping customers go green and reduce their energy bills with quality Solar and Battery storage, accompanied with EV chargers. Here is one of our recent domestic installs. This is a Myenergi system which consists of 4.4kWp of solar array, 3.68KW Libbi Hybrid invertor, 5kWh Myenergi battery storage expandable, Eddi Immersion booster and a Zappi 7.2KW EV charger. This uses a clever eco system software linking all devices together.

Solar will power the house during the day and charge the battery up. Once the battery is full it can send power to warm up the immersion heater or send back to the grid for reimbursement. The electric car will use the solar also when charging and once nighttime comes the battery will kick in to run the house. It’s a very effective system which can save a lot of money and Carbon. We are MCS Accredited to ensure highest standards of work and insurances.

Fire alarms must be tested weekly and logged, with an annual service by a qualified engineer.

Staff must be trained on fire procedures, including calling 999 and evacuating. Personal Emergency Evacuation Plans should be developed for employees with disabilities, and annual training and fire drills are required.

Please visit hwfire.org.uk or email us at protection-tfs@hwfire.org.uk

The Importance of Reinstatement Cost Assessments (RCA) to Mitigate Underinsurance

In the current economic climate, influenced by factors such as Brexit, the COVID-19 pandemic, high inflation, the Ukraine war, and political changes, maintaining appropriate insurance coverage for commercial properties has become increasingly complex. Reinstatement Cost Assessments (RCAs) are a key tool in ensuring that property owners are adequately insured, safeguarding against underinsurance and avoiding unnecessarily high premium payments.

The Building & Project Consultancy at GJS Dillon, led by Associate Director Rob Cant, offers professional advice and expertise in building surveying across Worcestershire, Gloucestershire, Herefordshire, Shropshire, and surrounding regions. With over 25 years of experience, Rob has worked across various sectors including commercial, retail, industrial, and mixed-use properties, helping clients navigate the risks of property insurance.

Why Regular RCAs Are Essential

A recent survey found that 43% of commercial properties in the UK are underinsured, with an average shortfall of 53%. Ensuring that your business premises are correctly insured is vital, as the property often represents one of the most valuable assets in a business portfolio. Simply holding an insurance policy is not enough—properties and their contents are often underinsured, leaving owners exposed to financial risks, or overinsured, leading to excessive premium payments.

Rob Cant explains, “We recommend that all commercial property owners carry out Reinstatement Cost Assessments (RCAs) to determine the cost of rebuilding or repairing a property in the event of damage or destruction. Accurate assessments are key to ensuring that properties are neither under nor overinsured.”

What an RCA Covers

RCAs take into account the full scope of rebuilding costs, including internal features, boundary walls, outbuildings, footpaths, carparks, and landscaping. Professional fees, such as those for architects or legal services, and demolition or ‘make safe’ costs must also be considered. It is important to ensure that VAT is correctly included in these assessments.

The RCA process also evaluates factors such as the size and complexity of the building, the materials used in its construction, adherence to building regulations, and the building’s age. Listed buildings, for instance, often carry higher rebuilding costs due to the need for specialist materials and traditional construction methods.

Why Regular Updates Are Crucial

Insurance policies often require regular RCAs to ensure that the insured sum reflects current conditions. Construction costs fluctuate due to inflation, labour market changes, and material price shifts. A building that was adequately insured several years ago may now be underinsured if rebuilding costs have increased. Regular reassessments also account for any renovations or improvements made to the property that could raise its reinstatement cost.

RCAs are generally recommended every three years, with annual adjustments for inflation and changes to building costs. This ensures that the insurance coverage remains up-to-date, aligning with any significant changes in the market or property.

Impact of Economic Factors on RCAs

Several recent global and domestic factors have had a notable effect on RCAs:

1. Brexit has driven up material costs and led to labour shortages, contributing to increased construction expenses.

2. The COVID-19 pandemic caused supply chain disruptions and inflationary pressures, leading to higher costs for materials and labour.

3. High inflation has further exacerbated the cost of construction, while rising interest rates have increased financing costs for building projects.

4. The Ukraine war has disrupted global energy supplies, driving up material costs and affecting construction timelines.

5. Changes in government have led to shifts in economic policy and regulation, affecting construction costs and insurance requirements.

These factors have collectively increased the cost of reinstatement, meaning that property owners must reassess their insurance coverage more frequently to ensure it remains accurate.

The Hidden Risk of Underinsurance

Underinsurance can have significant financial consequences. If a property is not insured for its full value, insurers may apply the ‘average clause’ to a claim, reducing the payout proportionately to the level of underinsurance. This can delay the claims process and leave property owners with a shortfall in funds, impacting business continuity and financial stability. In extreme cases, insurers may not cover the loss at all.

Regular RCAs mitigate this risk by ensuring that the property’s reinstatement value is correctly aligned with current market conditions and rebuilding costs.

Conclusion

In an unpredictable economic environment, regular RCAs are essential for ensuring accurate and adequate insurance coverage. Property owners who neglect to reassess their insurance risk underinsurance, which can lead to financial difficulties in the event of a claim. By staying proactive with RCAs, owners can protect their investments and ensure that their properties are appropriately insured.

For more information on commercial property insurance and risk management, contact Hazelton Mountford at 01905 611951 or visit www.hazeltonmountford.co.uk

For details about Reinstatement Cost Assessments or other building surveying services, contact GJS Dillon by calling 01905 676169 or visit www.gjsdillon.co.uk

Scan the QR code to play online For ticket books call our Christmas Raffle on 01628 200 685

KEMP Hospice Celebrates 55 Years of Care and Support

Throughout 2024, Wyre Forest charity KEMP Hospice has been celebrating 55 years of providing care and support to those living with life-limiting illness and bereavement in the region.

Originally formed in 1969, KEMP has gone on to become a dedicated Day Hospice facility in Kidderminster. They give end-of-life care, counselling and emotional support free of charge to adults facing a life-limiting illness, their families, and carers across the Wyre Forest region. They never charge for their care and rely on kind donations from supporters to help raise the £1.7million needed each year to continue to fund those services.

Caroline Beech Chief Executive at KEMP Hospice said “We are incredibly proud to be the Wyre Forest Hospice, and it’s wonderful that we can celebrate this exciting milestone as we reach our 55-year anniversary. Earlier in the Summer we got together with as many of the team as we could and enjoyed a delicious BBQ, the food for which was very generously donated by local supplier Sessions of Worcestershire. It was such a joy to take some time to share the occasion with the team and reflect on how our services have continually grown and developed to serve the needs of our community”.

Jayne Sargeant, Head of Fundraising and Communications said, “We’ve got a packed programme of events for the remainder of the year to help us celebrate with the community, including our very special

Emerald Ball to mark the occasion.” The Emerald Ball will be held at Hartlebury Castle on Saturday 19th October 2024 and has been kindly sponsored by Trueline Products Ltd. “The Emerald Ball will be an evening of elegance and glamour in a beautiful setting, and we can’t wait to share it with everyone”.

Trueline Products has been a valued sponsor of KEMP Hospice for the past two years and is proud to be the headline sponsor of the KEMP 55th Anniversary Ball. Luke Welling, Director of Trueline Products, shared, “We are truly honoured to sponsor the 55th celebrations and continue our support of such an incredible cause. KEMP Hospice is a shining light in our community, and the compassionate care they provide holds a very special place in the hearts of our Trueline family.”

Along with the Emerald Ball, KEMP is holding a variety of events with the aim that there will be something to suit everyone so the whole community can get involved. You can get involved with any of KEMP’s challenges and events at www.kemphospice.org.uk/events

Primrose Hospice’s Journey to Sustainability

Primrose Hospice and Family Support Centre has recently completed an 18-month transformation towards sustainability and environmental responsibility. This ambitious journey has seen the installation of solar panels and the connection to a biomass boiler, marking significant milestones in the charity’s green initiatives.

Their solar panels now generate over half of the hospice’s electricity, meaning they are able to run more efficiently. By shifting to solar energy, the charity has significantly cut down on its electricity costs while contributing to a cleaner environment.

Primrose Hospice has also recently connected to a nearby biomass boiler, which uses organic materials like wood pellets to produce heat. This innovative system replaces traditional heating methods, reducing the charity’s dependency on natural gas and further lowering its carbon emissions.

David Burrell, Chief Executive Officer, expressed his pride in the achievements. “Our journey towards sustainability is not just about making eco-friendly choices, but also about setting an example to our community. It has been a fantastic start for Primrose Hospice, and these schemes have reduced our carbon footprint by the equivalent emissions from 45 cars every year. We will be making further changes where possible to contribute to this important issue.”

If you’d like to find out more about Primrose Hospice & Family Support Centre please visit: www.primrosehospice.org

Help save families facing homelessness

Herefordshire’s housing crisis is not just a statistic. It’s about people, and people just like you. Hardworking families — parents and children — face the unthinkable: being without a home.

Losing work, relationship, health or loved one – often things beyond your control, can mean your family suddenly find themselves in a hotel room or soulless B&B - and sometimes for months. Living life in a small room, often with no kitchen to prepare meals, no laundry facilities, no privacy, and nowhere for children to simply be children is hard.

We want to end this nightmare. Our approach goes far beyond any other provision available in Herefordshire – 10 weeks in a two or three bedroom safe, secure, well-purposed family flat complete with a play area for the children.

In addition, our well trained family mentors will be on hand for the whole family – helping them come to terms with their trauma, address the root causes of their homelessness and get back on their feet again. Our mentors help each family to help themselves, to re-establish normality and find long term, sustainable solutions to their challenges.

Help raise £1 million to convert a Victorian building into the first 5 flats. Each year this will give 25 families, including up to 60 children, better emergency accommodation and a better place from which to make a fresh start.

Help deliver this legacy project for Herefordshire’s hard working families facing homelessness.

Our goal is to commence building works in January 2025 and complete the works by September 2025.

Make your taxes work harder - give to local children

Your company can pay less corporation tax when it gives money to a charity.

You can deduct the value of your donations from your total business profits before you pay tax. Beyond a financial gift, other donations such as sponsorship, charitable events and donations of equipment or services are eligible for tax relief, too.

Here’s what your giving could achieve:

£140,000 to renovate one of the legacy flats for many local families to use for years to come

£40,000 to pay for a children’s bedrooms that you would be happy for your own children to live in

£10,000 to pay for a kitchen where families will cook and eat together

£6,000 to pay for 3 families to be mentored for a year

£1,000 to buy a sofa for the families to relax on

3

powerful ways to give

Giving doesn’t have to be a financial donation. Fundraising is a high-value volunteering opportunity for you, and all it costs is time.

Why not get into the business of doing good as a way of team building and make Vennture your charity of the year for 2025,

1. Set up a payroll giving scheme.

2. Get your employees fundraising through sponsored runs, bike rides, hikes, cake making or quiz nights? Find fun and simple fun ways to motivate and unite colleagues.

3. Talk about your contribution to helping families facing homelessness. Use your business’s newsletters and social media feeds to raise awareness of our work.

For a fundraising pack and further fundraising ideas, please email Micha.Reynolds@vennture.org.uk

Help families for years to come

Over 70 local families, including 130 children, are stuck in cramped, insecure hotel rooms with no way out. By volunteering as a family mentor, you can guide them toward stability while enriching your own family life.  Vennture provides full training and support, ensuring you’re confident to make a real difference. Not only will you help another family rebuild, but you’ll also grow as a parent.  Volunteer and enjoy the benefits of giving back.

The impact on children

It’s devastating. Difficult experiences in childhood link to addiction, self-harm and involvement in crime and anti-social behaviour in adulthood. Work with us to provide:

A place that feels like home - a safe and secure space that’s fit for a family to care for their children properly.

People who care - Link Workers who come alongside them without judgement. We show them respect, recognise their challenges and help them find ways through.

Purpose as they make their own choices – so they can self-determine and be the parents they want to be for their children.

Ready to Partner with Vennture?

Ready to work with us to create homes where families thrive and community really means something.

Contact Robert Thomas, MBE, our CEO, to talk more about how your business can work with Vennture.

Please email Rob at Robert.Thomas@ vennture.org.uk

arrangeMY & University College Birmingham Unveil Sustainability Research Findings in Business Travel

arrangeMY and UCB are proud to announce the results of a six-month market leading research initiative focused on sustainable business travel practices. Collaborating closely with three postgraduate students specialising in aviation, tourism, and hospitality from UCB, the study sheds light on the priorities and challenges UK businesses are facing with sustainable business travel.

Alexander Roques, Student Project Lead, quoted, “Working alongside the esteemed team at arrangeMY has provided myself and the other students with invaluable insights into the stance of UK businesses on sustainability within the travel sector. Our findings offer actionable recommendations for the industry as it navigates the complexities of sustainable goals.”

Professor Michelle Callanan, at UCB, praised the collaboration, stating, “Our partnership with arrangeMY has empowered three postgraduate students to directly engage with real-world challenges in the travel industry. Their contributions, grounded in research and international perspectives, align closely with UCB's commitment to sustainability across campus, curriculum, and community.”

Despite growing awareness of environmental concerns, the research revealed that cost and location remain the top considerations for UK businesses when making business travel arrangements. This finding highlights a crucial gap between environmental aspirations and current practices.

Key findings from the research revealed that while 50% of travel bookers are encouraged by their companies to prioritise sustainability, 100% of Procurement Managers identify budget constraints as a major hurdle. Barriers in adopting more sustainable travel practices predominantly stem from cost considerations and a lack of awareness of available initiatives within the supply chain. Over half (55.6%) of ESG Managers stated being unaware of sustainable initiatives such as hospitality accreditations and two thirds (66.7%) of Procurement Managers indicated that their company does not have a policy that highlights the need to prioritise sustainable travel options.

Laura Dudley, Head of Account Management & Green Team Member at arrangeMY said, "While it's encouraging to see more organisations embracing sustainability, our data uncovers the ongoing journey towards making it a top priority. Educating travellers about the impact of their choices and integrating sustainability into travel policies are crucial steps in this direction."

Laura continued, "As a Travel Management Company, arrangeMY recognises its pivotal

role in driving sustainable practices. We are committed to driving our own carbon reduction agenda as well as supporting clients in crafting sustainable travel policies and creating sustainable hotel programmes, by prioritising properties with minimal carbon footprints and industry accreditations such as the Greengage and Green Meetings from Green Tourism.”

Working with the students of UCB reaffirms arrangeMY’s dedication to supporting local educational institutions and homegrown talent by providing mentorship and career contacts ensuring that it supports the next generation of leaders in sustainable business travel. arrangeMY and UCB are excited to share these findings, offering actionable insights to clients and continuing to pave the way for a more sustainable future in business travel.

Methodology

This online survey of arrangeMY’s UK based clients was sent to ESG Managers, Procurement Managers, travel bookers and travellers and took place from 1st January 2024 to 31st January 2024. A total of 30 respondents completed the survey.

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We believe that learning and development should be simple, fun and accessible.

We inspire individuals and teams to dream big and take action.

We simplify complex concepts such as leadership and workplace skills.

We build digital frameworks that are engaging, current and accredited.

We combine digital, face to face and actionable tools to embed learning.

Our digital frameworks are at the heart of our offering. A combination of bite-size modules,

videos, learning journals and resources guide people through a personalised learning journey. This digital core can be fully supported by workshops, coaching and mentoring for a hybrid learning experience. Are you ready to ‘Make Strides? Get in touch and have a chat with us about our programmes. Ready to Grow Young Professionals at Work Leadership Negotiation  hello@make-strides.com /www.make-strides.com

Chairs Report: Late Payments for Small Businesses

I watched, with great interest, the Secretary of State for Business and Trade, Jonathan Reynolds, on the BBC News (19th September), stating the government’s determination to stamp out late payments: especially for small businesses.

Taking points from the government website and statistics from the Department of Business and Trade, I read some statistics that late and withheld payments starve small businesses of £40 billion of cash each year, impacting their ability to invest in growth and, in some cases, causing them to cease trading. It is a continual challenge for SMEs, either dealing with late payments or resisting even large multi-billion international companies, trying to impose extended payment terms of 120 days.

Businesses’ cash flow plays a significant role in late and long payment times. When thinking about the drivers of late payment, surveyed businesses most commonly cited cash flow issues outside of their control. These included their business customers themselves being paid late (40%). This goes some way to highlight that late payment can have trickle-down effects through supply chains, where late payment higher up the chain leads to more late payment elsewhere; and those late payments can signal financial distress among businesses as cash flow becomes strained in tighter economic conditions.

Administrative errors are prevalent too, indeed 24% of surveyed businesses attributed late payments they received from their business customers to administrative errors, including failing to log invoices or other invoicing errors.

Large businesses are more likely to report administrative errors driving late payments (36%).

The clear message here is ensuring your invoicing is done accurately, clearly, and displays the required customer information, especially purchase order details, and on time. Some businesses pay late on purpose, even when the have available cash. 18% of surveyed businesses suggested that late payments are driven by their business customers’ purposefully paying late, treating it as a form of ‘free finance’. This was more common for businesses in the goods sector (30%) and micro businesses (24%), and

BUSINESS DIRECTION

Business Direction, Herefordshire & Worcestershire Chamber of Commerce’s full colour bi-monthly publication. Designed and produced by business people for business people, with a total readership of over 10,500.

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suggests that these businesses could be more likely to experience poor payment behaviour across their customers.

So, while I’m sure we all applaud the Secretary of State’s intentions announcing a new Fair Payment Code (replacing the old Prompt Payment Code) I feel it needs an implementation date and something more legislative. If you’d like to read the government’s stated policy, read it here: www.gov.uk/government/news/crackdown-on-late-payments-in-majorsupport-package-for-small-businesses

Until next time, Mike

Distinctive Media Group Ltd, 3rd Floor, Tru Knit House, 9-11 Carliol Square, Newcastle, NE1 6UF distinctivegroup.co.uk

ADVERTISING

Angie Smith

Business Development Manager, Distinctive Media Group Ltd 0191 5805472 a.smith@distinctivegroup.co.uk

FEATURES EDITOR

Karen Southern karen.southern@ distinctivegroup.co.uk

Disclaimer: Whilst every effort is made to ensure accuracy, the publisher accepts no responsibility for omissions or errors within this publication. Editorial submissions are included at the discretion of the editor. The opinions expressed in articles and letters within this publication are not necessarily those of the Chamber. All offers, promotions and competitions appearing in Business Direction are the sole responsibility of the advertiser/ promoting party and Herefordshire & Worcestershire Chamber of Commerce does not accept any responsibility for any representations made within them.

Mike Forrester Chair, Hereford & Worcestershire Chamber of Commerce

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