Business Edge 62

Inside 4 green sustainability 6 innovation 9 business matters 20 acumen business convention 30 chamber customs 32 new members 35 training 38 big interview the magazine for sussex chamber of commerce members

August/September 2021

Innovation Sussex Chamber of Commerce

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The interconnected building Digitalise your workspace

We can visit your premises – anywhere across Kent and Sussex - to make it happen Contact Tim Rycroft | Tel: 020 3906 6070 | Email: timr@gcl.uk.com | https://gcl.uk.com/

contents

August/September 2021 business edge

Sussex Chamber of Commerce

Sussex Chamber of Commerce currently represents over 1,000 member businesses. Membership of Sussex Chamber of Commerce offers access to invaluable business advice, money saving benefits, networking opportunities and provides a voice for businesses at a local, regional and national level. Business Edge is delivered free of charge to all Sussex Chamber of Commerce members as well as key business decision makers across the county. It has a circulation of 4,000 copies per issue.

Business Edge is a Sussex Chamber of Commerce publication.

If you have any stories you would like to tell us about or any comments please drop us an email at enquiries@

sussexchamberofcommerce.co.uk

SUSSEX CHAMBER OF COMMERCE Unit 4, Victoria Business Centre, 43 Victoria Road, Burgess Hill RH15 9LR

PRODUCTION & DESIGN Distinctive Publishing 3rd Floor Tru Knit House, 9-11 Carliol Square, Newcastle Upon Tyne, NE1 6UF Tel: 0191 5805990 www.distinctivepublishing.co.uk

ADVERTISING Angie Smith, Business Development Manager, Distinctive Publishing 3rd Floor Tru Knit House, 9-11 Carliol Square, Newcastle Upon Tyne, NE1 6UF Tel: 0191 580 5472 angie.smith@distinctivepublishing.co.uk

FEATURE EDITOR

Welcome to our Business Edge magazine!

Business Innovation & Growth Innovation should be the driving force in any business to drive the creation of new and improved services or products to improve the overall core business and encourage growth.

Adapting your business model and developing an innovation culture will help you manage change effectively. There are so many different types of innovation, from increasing your profits or revenue, improving your strategy, re-evaluating the leadership, creating new services or products, or re-branding.

We are all adapting to the many challenges which have also been created over the last 18 months including the financial blow, the impact on the supply chain following the EU transition, the need to regenerate town centres and high streets, and managing recruitment challenges and skills gaps.

This all creates the ideal opportunity to adapt and accelerate business growth and transform goals, ambitions and aspirations.

Sussex Chamber has had to adapt to the many challenges and implement new services and membership provision over the last few months.

One of our goals is to help businesses drive economic growth. One way of doing this is by identifying and closing the skills gaps in the workplace. Sussex Chamber will be leading a Local Skills Improvement Plan to transform how we assess, agree and plan for skills provision and tackle the skills shortages that put

Ana Christie Chief Executive Sussex Chamber of Commerce

a hold on business productivity and growth. This is the opportunity for ALL businesses to help shape and transform the skills system by working together.

There has never been a greater need to work together and collaborate. This is where we will be calling on your input and feedback, to participate in surveys, discussions, research, forums, sector focused discussions, and other activities to transform and improve current and future skills needs.

We look forward to working with you all.

Helen Compson helen.compson@distinctivegroup.co.uk

E-BOOK www.issuu.com/distinctivepublishing

CONTENTS welcome

DISCLAIMER Distinctive Publishing or Business Edge cannot be held responsible for any inaccuracies that may occur, individual products or services advertised or late entries. No part of this publication may be reproduced or scanned without prior written permission of the publishers and Business Edge.

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business matters

22

green sustainability

4-5

innovation

23-27

innovation

6-8

finance focus

28-29

chamber customs

30-31

new members

32-33

business matters innovation

9 10

business support

12-13

business matters

14

chamber benefits training

34 35-36

training and education

16-19

events

37

acumen business convention

20-21

big interview

38

AS A CHAMBER MEMBER YOU’RE WELL CONNECTED

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green sustainability

August/September june/july 2019 2021 business edge

Guided by Nature A three-generation family business led by Sam Linter, Bolney Wine Estate has been guided by nature since 1972 when the first vines were planted.

Sam Linter Managing Director Bolney Wine Estate

With the mild climate and sandstone soil, Bolney has spent many years discovering the best variety of grapes to grow in their eco-system, which has resulted in numerous award-winning still and sparkling wines. And it’s not just wine that they create at Bolney, wine wastage is collected, distilled, and used to produce the Bolney Estate Gin and Bolney Estate Rosso Vermouth too.

Bolney believes that the more you can understand and take inspiration from the nature around us, the more you can appreciate its needs and protect its diversity and beauty for future generations.

2021 has been an exciting year so far for Bolney Wine Estate, with the launch of two new wines: Estate Chardonnay 2020 and Winemaker’s Edition 2019.

The Estate Chardonnay is Bolney’s first still Chardonnay and has already been awarded a gold medal at this year’s Wine GB awards. It was a long time in the planning, from identifying the ideal site within the Estate to patiently waiting for the vines to come into production in 2020, which proved to be an excellent year for ripening.

The Winemaker’s Edition 2019 is a wellbalanced, medium-bodied red wine and is the first in a new series of wines that has been created to ensure the Estate can continue to highlight its pioneering approach to English wine by bringing new, exciting releases to its customers using new blends that show off the very best of English winemaking. Winemaker Editions will only be released when the opportunity is different and special, making every bottle even more exclusive.

2022 is set to bring even more excitement to the Estate with Bolney’s 50th anniversary. A series of celebrations will be running throughout the year, from events to new releases, with each and every one providing a perfectly fitting way to pay homage to all the Estate has achieved since 1972.

Spotlight on Member to Member offers Many of our members offer great benefits for fellow members of the chamber. If you are a member and haven’t yet made a Member to Member (M2M) offer, why not login to our website portal and create your own!

There are currently 62 M2M offers on our website. They cover a very wide variety of services and products with free consultations, discounts on services, other giveaways and some truly surprising offers that can also benefit your staff.

Remember to keep your M2M offers up to date, especially if they are limited by date!

We’re showing summaries of these offers here but for full details visit our website: www.sussexchamberofcommerce.co.uk/membership/member-to-member-offers

What would you give to get your blogging sorted for a whole year in just one morning?

Are you considering the transition to electric vehicles at your workplace?

As content marketing experts we know that the 2 biggest content problems are 1. lack of time and 2. lack of ideas. We can help.

We will meet with you and come up with at least 12 targeted blog ideas. If you want us to write them for you, there’s a discount on that too!

Our new EV Workplace Assessment provides guidance on the options available to connect new Electric Vehicle charging points to your workplace. We provide a free investigation of your existing workplace electricity service to assess the suitability and capacity to install EV charging points.

Take advantage of this offer and learn more about Premier Energy’s Net Zero Solutions, contact us on 01403 740240 or email us at enquiries@premierenergy.co.uk.

Email info@seasidecreative.co.uk or call 01903 686858 https://seasidecreative.co.uk

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Free Pre-sales CRM Consultation Exclusively to other Chamber Members, we are offering a free pre-sales consultation and business technology health check. This engagement includes understanding your business challenges and providing a full analysis of your current business systems and how it could be optimised by Dynamics 365.

Whether you currently hold your business data on spreadsheets, or a number of siloed systems, we will present to you a trusted roadmap to combine your systems into a single view of your customer which in turn, provides live, business intelligence and client profiling to enable you to feel in control and make better decisions. www.cloud9insight.com

tel: 01444 259 259

green business sustainability matters

june/july August/September 2019 business 2021edge business edge

At last, some good news for the restaurant, café and pub trade!

A new commercial food waste collection service for Adur and Worthing

By Matt Marchant

Business Development Manager, Adur & Worthing Councils There’s no doubt that Worthing is back open for business. On my recent walks through the town, it’s been great to see our trading areas, seafront and promenade really starting to blossom again. All of us have faced a variety of challenges through COVID, and we've all had to take stock and look at new ways of doing things.

Not every business is back up to full steam just yet, and we all understand that ‘normal’ (whatever that means now) is still a way-off, but customers are returning to cafes and restaurants in larger numbers now, to enjoy great food and service by the sea. It’s all good stuff.

Will things ever be the same? There’s no doubt that times have changed, and during the lockdowns, we all saw reports of reduced air pollution, more bird song and less noise from traffic. Now, I don’t know about you, but I think this news has triggered many of us to reconsider our own impact on the environment and has given

the public a glimpse of the world we could be living in.

In the new world, customers are demanding better; better quality, better service and better transparency. These are all bold statements, but even before the pandemic, our own research told us that diners and cafe goers were concerned about waste management, when using leisure and dining venues. They wanted to know how much their favourite restaurants recycle, what they do with their food waste and how their general waste is treated after it leaves their plates. Put simply, it matters now more than ever how businesses present their waste management strategy to their customers.

Adur & Worthing Councils Commercial Waste Services has been working with more than 2000 customers in our area for over 30 years. General, mixed recycling and now food waste collections are available as a complete managed refuse contract.

Food waste could make up to 33% of a restaurants’ rubbish and our new service can divert kilos of kitchen leftovers and plate waste to energy production, using anaerobic digestion, a recognised sustainable form of energy production. By

using our new service, most customers don’t end up spending any more on their contracts, and our support team is ready to help you get the right mixture of waste bin types and sizes for your business.

New clients who take up the service will also get a new ‘Food Waste Recycler’ window sticker too to show customers that they are doing everything they can to manage their waste in the best way possible and who wouldn’t want to know that?

For more information, please contact the team on 01273 263050 or email commercial.waste@adur-worthing.gov.uk

Vent-Axia Shows ‘Sustainable is Attainable’ Vent-Axia is sharing how it is taking measurable actions to deliver healthy indoor air sustainably which in turn is helping its own customers make sustainable attainable.

With the construction industry working hard to meet Net-Zero targets by 2050 it is important the whole supply chain works together to reduce carbon emissions which means specifiers working with suppliers that are reducing their own carbon footprint.

Vent-Axia is committed to helping make sustainable attainable for its customers by taking action to reduce its environmental impact as part of a group wide initiative.

These actions have resulted in significant improvements to help the company meet its environmental goals including eliminating plastic blister packs and single use poly bags from its supply chain; recycling 180 tonnes of cardboard; using recycled materials from 63,000 old fridges and

designing efficiency and modularity into its products to lower energy usage and reduce landfill waste.

As a strategy to reduce its environmental impact, Vent-Axia has introduced its ‘3 pillars of sustainability’: Plastic – reduce and recycle Environmental - initiatives to reduce impact on the environment Energy efficient products - that reduce energy use.

“Sustainability is about finding solutions.

From energy usage and climate change to air quality and future lifestyles, these are

the areas where we can have the biggest positive impacts. We’re focussing on how we can improve lives through the impact of our products, our impact on the planet and our impact on our people”, said Lena Hebestreit, Marketing Manager at Vent-Axia.

“We want to show that being sustainable is attainable, not only for us but for the wider industry. We’re on a sustainable journey towards reaching net-zero and Vent-Axia is taking real, quantifiable actions to achieve this. Vent-Axia is committed to helping all its customers on their net-zero journey including social housing and new build customers where regulation and targets are swiftly driving change - helping make sustainable attainable.”

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innovation

August/September june/july 2019 2021 business edge

Final payments delayed because handover documents not ready in time?

There is now a new way for contractors to get construction project completion paperwork out fast

Business Innovation At its most basic level, innovation is coming up with a new way to do things. In business that is usually with the goal of growing revenues or cutting costs.

Beyond that basic definition, business innovation can apply to products, services, processes, and policies. It can include new products that will better serve customers or a redesigned process that cuts errors or saves time.

Innovation is often thought of as research and development (R&D).

However, R&D is a fairly limited term that usually refers to the development of new products and new technologies.

Business innovation is far broader than that.

The OECD outlines four ways that business innovation can happen; product innovation, process innovation, marketing innovation and organisational innovation.

Michelle Coates Managing Director Dokkit

Construction contractors in the industry will often have to produce or contribute towards a Health & Safety file. These take time to produce as information could be in a number of different places or with different people. Getting documents out late also means a delay in final payments a direct impact on cashflow.

Here’s how to change that:

Ready from day one: Start creating from day one by adding team members to the system. There are no user seat charges so add as many people as you need to contribute.

Turn hours into minutes Our system allows you to drop in attachments and additions to the scope of works as they are created.

No delay - start straight away Download an industry template and it'll be ready to use - putting you in control.

We have editable templates for a range of work types that can be adapted from an O&M to a residential user guide.

No user manual needed Using Dokkit is easy. Anyone in your business can use it whether they're a computer whizz or not. Just think you won't need to spend time training team

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But why innovate? In 2019, Northeastern University (Boston MA) boiled down the benefits of business innovation to three key areas:

members to use our software, they'll be able to hit the ground running.

Cloud secure Our system is stored on AWS secure servers and accessible from any device.

No need to download anything it's all accessible from your browser.

Growth: For most SMEs, without access to capital markets, growth will be limited to how much they can innovate and find new ways to attract customers and grow their market share.

No expensive tie-ins Pay monthly or annually and cancel anytime. You only pay for projects not for each document so you can revise and create your manual as many times as you need to. You can even create a technical submittal at the beginning of your project and turn it into an O&M at handover time.

Or create a user guide, it's completely in your hands.

Dokkit is continually seeking support and advice from industry experts in order to achieve the best possible outcome for its users. In particular from companies that rely on handover documents for building maintenance; what else can we incorporate to make them more constructive?

Relevance: The digital age has ushered in an era of unprecedented growth, change and competition. Businesses that can't keep up with the changes might quickly fall by the wayside in this ever-evolving environment.

Differentiation: The more your business innovates, the more unique it becomes.

Standing out from the crowd helps ensure that your business can survive and thrive in even the most challenging market.

Simply put, any time you're trying to find new ways to improve your business, you're innovating.

If you’re interested in a new way to produce your health and safety files, O&M manuals, user guides or any other kind of handover we would love the opportunity to give you more information or to demo our product. www.dokkit.co.uk

www.sussexchamberofcommerce.co.uk

tel: 01444 259 259

Rob Clare Chairman Sussex Chamber of Commerce

business advertorial matters

june/july August/September 2019 business 2021edge business edge

What can the University of Brighton do for your business?

Liz Johnson, KTP (Knowledge Transfer Partnership) Manager at the University of Brighton, says if you have an idea or plan that could transform your business but don’t have the expertise in-house to take it forward, then working with a university could be the answer.

Working with a university to turn your ideas into an innovative business opportunity could involve developing a product or service, increasing your businesses productivity, efficiency or becoming more sustainable; whatever the business needs, working with a university can provide access to a range of specialist expertise to help you meet your business ambitions.

Partnering with a university can also be a cost-effective way to achieve these goals. With many funded, or part-funded programmes available to support business innovation and growth, universities are well placed to navigate and support this process.

The University of Brighton has a long history of working with businesses from a range of sectors and sizes, and has an expert team dedicated to support and work with you at every step.

Talk to us to explore your ideas and funding opportunties by emailing enterprise@brighton.ac.uk.

“Working with the University of Brighton has really helped us understand our customers’ needs, know which markets we want to focus on, and where the highgrowth potential lies.” Managing Director, Parafix.

Achieve growth through developing new strategies and embedding innovative business processes Growing your business through new innovative products and services can give you the competitive edge. Extech, a provider of IT managed services, partnered with the University of Brighton to bypass

their competition and become a thoughtleader in their market.

Working with the university, Extech developed and implemented a new business model which disrupted the market and put them at the forefront of their industry.

“An effective change project benefited both the company’s financial performance and internal culture.” said Extech Cloud’s Co-Founder and Managing Director.

Working with a university can provide value for money and deliver tangible goal-orientated results Ensuring return on investment, through business outcomes like increased profit, is crucial. For some projects, funding can cover as much as 67% of the total project budget, meaning the business pays the remaining 33%. Plus, investments of this sort are often eligible for tax relief.

Judge Sampson, an importer and producer of tourist products, has partnered with the University of Brighton on a project which will drive profits and secure business growth.

The project is being delivered through Innovate UK’s management Knowledge Transfer Partnership (mKTP) scheme. This powerful business tool injects management expertise to deliver real, positive change, through strategic, management-based initiatives to expand business capability, increase productivity and flexibility, enabling lasting change and growth.

product portfolio, modernise the client management process, and develop staff training programmes.

“What business would turn down the opportunity to have access to a pool of academic expertise, the support of a university and a graduate working on a strategic project?” Managing Director, Judge Sampson Ltd

How it works ….

The University of Brighton’s team is ready to guide and support you, and your business, to create a tailored plan to suit your business needs, introduce you to people who have the expertise you need and access the most suitable funding option.

Why not find out how the University of Brighton can help elevate your business?

Talk to us at enterprise@brighton.ac.uk FIND OUT MORE www.brighton.ac.uk/business-innovation Written by Liz Johnson, Enterprise Team at the University of Brighton Liz Johnson is a KTP (Knowledge Transfer Partnership) Manager at the University of Brighton.

Liz works closely with businesses to establish their business needs, identify academics to support the project, access relevant government funding and, recruit a graduate to deliver the project.

The Judge Sampson mKTP project is accessing strategic management and marketing expertise to develop a new

AS A CHAMBER MEMBER YOU’RE WELL CONNECTED

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business matters innovation

August/September august/september december/january june/july 2019 2018 2021 business edge

Roses or Rotten Eggs from an R&D tax claim perspective Much has been written over the past twenty years around company’s needing to check whether they qualify for R&D Tax credits.

David Oldland Oldland Consulting Ltd.

or overstated, very few we conclude are correct in every way.

We felt it may be useful for members to read about the most common issues we uncover in the hope that the quality of their claims will improve going forward. In no particular order:

It is difficult to believe that the UK R&D scheme has been with us for twenty years, the benefits have steadily improved over time with the SME scheme enhancement percentage increasing from 50% in 2001, to 130% today.

Companies that are benefiting from the UK’s R&D Tax Credit schemes adopt different approaches regarding how they produce their R&D claims; some simply do it themselves, some ask their accountants to support them, some use a R&D tax specialist, and some utilise online claim tools. Whatever approach they take, ultimately their claim values are going to form part of their company’s annual tax return, and this could end up on the desk of an HMRC tax inspector for review. The question is “If that inspector chose to put your company’s R&D claim under the microscope would you end up smelling of roses or with egg on your face?

On a number of occasions each year and for varying reasons, we will be asked to review the last claim or the next claim of a particular company and report on that claim’s accuracy. The surprise for us is how often we find the claim to be understated

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1) Not providing HMRC with detailed evidence to support their R&D claim. Our advice would be to give HMRC evidence to support the R&D projects and every R&D cost in absolute detail, including; each individual staff member (including the percentage time spent on R&D) and each individual invoice for sub-contractors, externally provided workers, materials used, etc.

2) There are two R&D schemes that SME companies can benefit from, the SME R&D Tax Credit scheme and the R&D Expenditure Credit scheme (aka RDEC). The SME scheme applies when an SME company is undertaking R&D at its own cost. The RDEC scheme applies when an SME company has received a grant to undertake R&D or when an SME company has been sub-contracted to undertake R&D on behalf of a Large Company (or group) or say a government body. We find that claimants either incorrectly claim all of their R&D under the SME scheme or ignore their grant or large organisation R&D and fail to claim the RDEC that they are due.

3) When reporting on individual R&D projects companies often concentrate

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on explaining how clever something they are developing is. HMRC are much more interested in understanding how difficult it was to develop with examples of some of the problems faced. Example: three of us worked on that for six weeks, we ended up dumping everything and starting again.

4) Sub-contractor costs are limited to a maximum of 65% of the invoice value. If the Sub-contractor is a Limited company those costs are excluded completely from RDEC scheme claims.

5) Costs related to data transfer and data storage are excluded, unfortunately that rules out internet and server costs. We hope that a review currently underway by the Treasury may open the door for these costs from April 2022.

6) Property rental costs and business rates are excluded.

7) Recruitment fees are excluded.

The seven points above summarise the most common misunderstandings that we see being made in R&D claim calculations and submissions. We often remind clients that the rules were produced by politicians not by businesspeople. It seems odd that we can claim for the electricity being used to power a laptop or a lathe, but that we cannot claim an element of the factory or office rent where the laptop or lathe are being used.

Website: www.OCL.co.uk

tel: 01444 259 259

business matters

August/September june/july February/March december/january 2019 business 2021 2018 2021 business edge business business edge edge edge

South of England Event Centre introduces new discount offer for members In order to support Sussex businesses and the events industry in our region, we are delighted to introduce a 20% discount on all venue hire at the South of England Event Centre for Sussex Chamber of Commerce members. This offer applies to all new bookings made between 1st August and 31st December 2021*. *Discount does not apply to catering options.

Please contact us on 01444 892048, email eventcentre@seas.org.uk or visit our website at southofenglandeventcentre.co.uk

Judges Choice own a number of premium brands in the pet food sector.

Council helps students to Dare to Dream Crawley Borough Council is supporting the Love Local Jobs Foundation’s Dare to Dream programme, helping hundreds of students from five schools.

Dare to Dream is an inspirational programme created by the Love Local Jobs Foundation, a community interest company (CIC), which aims to support the selfawareness, resilience, employability skills and wellbeing of young people.

“Upskilling residents so they can take

The programme aims to motivate young people and give them vital life skills to prepare them for their future careers. 570 Year 9 students are participating in the programme from The Gatwick School, Hazelwick School, Holy Trinity, Oriel High and Thomas Bennett with a number of inspirational talks to boost their confidence and aspirations to fulfil their potential.

The council has previously taken part in

The programme lead is radio celebrity, Jack ‘the Lad’ Hayes, who is using his skills to engage with youth audiences and tell his own story.

Councillor Peter Smith, Cabinet member for Planning and Economic Development, said: “I’m delighted to be supporting this inspirational programme, especially in the current economic climate.

We would like to offer all members and their staff discount codes which can be used on either of our primary brand sites, www.naturesharvest.co.uk or www.countrypursuit.co.uk Just choose the products you want in either of the stores and use the discount code ‘SCOC21’ at checkout to receive a 20% discount.

Its as simple as that, no RUFFing you up with hard sell and no being PAWWED off on a sales rep.

advantage of the employment opportunities locally is a key aim of the council as we look to recover from the economic impact of the pandemic.”

other Love Local Jobs Foundation initiatives, including Be the Change for several years, as part of its long-term commitment to development the skills and employment prospects of young people in Crawley.

For more details about Dare to Dream visit lovelocaljobsfoundation.com/dare-to-dream

ActionCOACH Hastings are gifting members two hours of free coaching with a business growth specialist and coach.

Together we look at any challenges you are currently facing, where your business is right now and what your goals are both in the business, and more importantly, personally.

You are ‘guaranteed’ to come away with at least 3 or 4 strategies you can implement straight into your business. Contact a member of our team on 01892 232400 or email us at info.hastings@actioncoach.com to book a convenient time. hastings.actioncoach.co.uk

AS A CHAMBER MEMBER YOU’RE WELL CONNECTED

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innovation

August/September june/july 2019 2021 business edge

Improving the air we breathe Norma Biggs, a Director of Independent Heating & Cooling (IHC) talks about improving indoor air quality and how just small changes to your HVAC maintenance regime can make a huge impact.

Norma Biggs Director Independent Heating and Cooling

The need for innovation in the heating, ventilation and air conditioning (HVAC) sector has never been greater both from an environmental point of view and for health and safety.

With the advent of the current pandemic, the air quality we work and live in has been thrust into the spotlight and led many business owners to question: am I doing enough? This growing awareness for improving ventilation to make our workplaces healthier and safer has also driven HVAC manufacturers into overdrive – and the results are amazing.

Whilst the technology has been available for some time, consumer demand has previously been low and the willingness to invest in good air quality has often not been recognised as a priority. But this last year has taught us all, we can’t take the air we breathe for granted!

There are many HVAC solutions available for improving indoor air quality in the working environment. One example is using heat recovery ventilation, whereby the heat from the extracted air is used to temper the fresh air input, therefore reducing energy input and providing increased ventilation. Another example is using bolt-on air purifying devices, produced by the manufacturer for certain ranges of equipment. This option can be very cost-effective and is easily installed during a regular service visit. At IHC, we have recently introduced this new air purifying device to the range of services and products we offer as it can significantly improve indoor air quality by neutralising six key indoor pollutants, as well as inhibiting 99.8% of SARS-CoV-2.

Of course, it falls on us all to reduce our impact on the environment whilst keeping our staff safe and comfortable; innovation will play a big part of that in the future. For

example, there are now a wide range of heating and cooling options available that use renewable technology. If renewable technology is not applicable, then upgrading existing equipment will usually improve efficiencies and reduce environmental impact.

To support businesses with replacing and upgrading existing capital equipment, the government introduced a Super Deduction for expenditure from 1st April 2021 until the end of March 2023. Companies can claim 130% capital allowances on qualifying plant and machinery investments, so this is well worth exploring.1 If you are not considering replacing your existing system, there may be an argument for improving your controls to ensure your existing system is operating at maximum efficiency, particularly when it comes to heating. Making just small changes can reduce your impact on the environment and also reduce your fuel bills.

“Whilst the technology has been available for some time, consumer demand has previously been low and the willingness to invest in good air quality has often not been recognised as a priority. But this last year has taught us all, we can’t take the air we breathe for granted!”

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One of the most important things you can do to improve the performance of your HVAC equipment is to carry out regular planned preventative maintenance. When it comes to air conditioning for instance, the running costs are often hidden in your electricity bill. When in good condition the co-efficient of power on new units is approximately 5 (so that means 1kw in, 5kw out). However, when the coils get dirty and the filters need cleaning this is reduced significantly – sometimes by up to 30%, resulting in increased energy costs. Carrying out regular maintenance will ensure your equipment is kept in the best possible condition and maintains optimum energy efficiency.

Servicing your air conditioning is also extremely important, especially in these uncertain times. The use of specialist antibacterial agents are essential in ensuring the air filters are cleaned and sanitised and helps prevent the build-up of bacteria and indoor pollutants.

Ultimately, as business owners it is our responsibility to ensure the safety and wellbeing of our staff – making just small changes to improve the indoor air quality in your workplace could have a significant and long lasting effect.

For further advice visit www.ihc-uk.com or email our team at sales@ihc-uk.com.

References: 1) https://assets.publishing.service.gov.uk/government/ uploads/system/uploads/attachment_data/ file/967202/Super_deduction_factsheet.pdf

tel: 01444 259 259

August/September 2021 business edge

leadership and entrepreneurs advertorial

What’s the Job of an Effective People Manager?

Answer: to build an environment where their team can excel.

Managers often get trapped into thinking that they manage staff the same way that they manage other resources and projects - by keeping everything under tight control.

However, the research shows that that is not what people need to thrive. The truth is, we should treat our staff the way we treat anyone who gives us a service: the people we get to look at our car, cut our hair, fix our washing machine, manage our finances.

When we engage a business to provide a service, we tell them what we want and then let them get on with it. We don’t become the barrier to them using their skills and expertise.

People do their best work when they have some freedom to choose what they do, along with the skills to do it well. Many businesses have discovered in the last year that their staff are quite capable of working flexibly, under difficult circumstances, and still deliver what’s needed. We’ve learnt to trust them; let’s not lose that.

A manager’s job is to: communicate the desired outcomes help individuals to focus on the priorities

It’s a remarkably simple formular: hire the right people, agree the outcomes that you need, explain why it’s important.

Then get out of their way!

give them the resources to do a great job build their skills and confidence help them feel part of the “tribe”

Who is Janet Webb?

And how can she help you and your team?

Janet Webb describes herself as a “critical friend”. Her business is to help organisations understand the fundamentals of good leadership and management, communication and workplace design. Not just training managers to do things more effectively, but also helping them to understand why people do what they do and therefore what to do about it.

In 1988 she walked into Selfridges and started a three-month temporary contract.

She left seven years later having been promoted repeatedly and moved up the store, arriving in the training department in 1992. Her career then went on to include a combination of management roles, project management, leadership and coaching/ mentoring.

For the last twenty years she has been exploring the research on how brains work and how our behaviour is influenced by our thought patterns and beliefs. This behaviour in turn affects other people and has an impact on them too. Her business is to train and support individuals to learn and to make good strategies part of their own toolkit.

She says “It’s about ripples. I give people the understanding and skills that allow them to make positive ripples.”

Business owners who understand that their businesses thrive because of the effectiveness of their staff, and who want more effective managers and teams, have been using her expertise since she set up Janet Webb Consulting 9 years ago.

Most of her work is in the public and third sectors. She also volunteers as a school Chaplain at her local Sixth Form College.

She has a rather unconventional style. It’s never boring. Don’t expect formal.

Contact Janet to discuss how she can help your teams be more effective by email: janet@janetwebbconsulting.co.uk or visit her website: www.janetwebbconsulting.co.uk Follow and connect with her at: Twitter: @JWebbConsulting | LinkedIn: www.linkedin.com/in/janetwebblandod

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11

business support

August/September 2021 business edge

Using words to bring your business to life The art of persuasion begins with good quality copy. Which tells your story and sells your business.

But in today’s media-rich society, we’re bombarded with competing messages.

includes basic SEO to move your website up search engine rankings.

This means writing content that helps you stand out from the crowd. That tells the world who you are, what you do and what you represent.

Blog Posts. Blogs are a key part of web marketing. They help you add depth to your online presence. Build trust. Allow you to cover topics in greater detail than possible elsewhere on your site. And demonstrate that you are an organisation worth taking seriously.

Many business owners or managers find writing about their company difficult. They struggle to find the right words. Get lost in jargon. And spend days wondering what to write for their website, blog or other marketing materials when they should be running their business.

Help is at hand. I can help you discover your voice and communicate effectively with your customers.

Take a look at what I can do for you.

Web Copy. Your website is your virtual shop window. You need clear and compelling copy that makes the reader want to find out more.

I can write fluent, eye-catching content that will win you more clients and generate more sales. From one page to an entire site. This

Case Studies. Everyone loves a good yarn.

Case studies are an under-used way of providing a powerful narrative about how your company has helped clients in real-life situations. Offering a structured ‘problem and solution’ format that the reader can readily understand.

They are a really good way of using your success stories to tell potential customers about the quality products or services you provide. And offer a form of social proof even stronger than testimonials.

Words matter. The right words matter most of all.

Drop me a line if you need creative, engaging content to get more eyes on your business. www.wealdenwordsmith.co.uk chris@wealdenwordsmith.co.uk Tel: 07854 129732

DESIGN DESIGN

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tel: 01444 259 259

business support

june/july August/September 2019 business 2021edge business edge

Jobs boost speeds fibre roll-out BT is set to create 7,000 new jobs to support its fibre broadband roll-out to 25 million UK premises.

The company’s chief executive, Philip Jansen, said the jobs are part of plans to “build like fury across the country” to expand broadband coverage.

Money from a government tax deduction will help pay for this investment. A socalled “super deduction” means that big companies like BT will only pay minimal UK corporation tax over the next two years.

In turn, the expansion of fibre will also mean BT is likely to make higher profits in the future, yielding more tax revenue for the UK government.

Jansen said it is a good example of regulation, government policy and the industry working hard to do the right thing for the country and the population at large.

The announcement came as BT reported a large dip in its performance for the last financial year. Between April 2020 and March 2021 profits dipped by 23 per cent to £1.8 billion. This was largely due to falling revenue, which was down 7 per cent, but it was also exacerbated by the pandemic.

Many of the new employment opportunities will enable Openreach, still part of the BT Group, to speed up roll-out out of full fibre.

EE gains more 5G Supporting this roll-out will be BT’s mobile arm, EE. At the 5G spectrum auction in March, EE managed to secure the largest variety of wavelengths and these mobile connections may help provide faster broadband where installing fibre is less viable.

According to Kester Mann, from market analysis firm CCS Insight, BT’s announcement “is welcome news for the UK’s recovery from COVID-19”.

“The pandemic has underlined the value of high-quality connectivity to support households and businesses,” said Mann. “It will be an important factor in restoring the economy and bridging the digital divide so starkly highlighted over the past year. BT has always maintained that its fibre targets were contingent on the right regulatory conditions that would enable it to make a fair return. It is now living up to its word.”

Gary Jowett, from Computer & Network Consultants (CNC) in Brighton, said: “The prospect of accelerated roll-out of FTTP is good news for companies following the damage caused by the pandemic. It will enable businesses to seriously consider new locations and new operational models.

Forward planning using an independent IT consultant is a good idea to help your organisation understand how full fibre can improve sales, servicing, and online security.”

ISO 9001:2015 & ISO 27001:2013 Certified

IMAGINE HAVING ACCESS TO ALL THE BEST IT SERVICES.

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CNC provide the most comprehensive range of IT services in the South East including: – IT Support & Outsourcing

– Hosted Phones & Mobiles

– Internet Connectivity

– Security Services

– Installation & Infrastructure

– Cloud & Hosting

– IT Hardware & Software

– Disaster Recovery

– Cloud e-Mail Archiving

– Apple Support

– Mobile & Remote Access

– Virtualisation

– Off-Site Data Backup

– Office 365 & Azure

We would love to talk to you and offer a Complimentary systems & security check-up with no obligations to use our services.

— 01273 386 333 — sales@cnc-ltd.co.uk — www.cnc-ltd.co.uk

Celebrating 25 Years in business

1996—2021

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13

business matters

August/September june/july 2019 2021 business edge

Covid secure venue attracts 32,000 visitors The South of England Event Centre has successfully hosted one of the largest consumer shows in the South. The South of England Show, which was cancelled last year due to the pandemic, is one of the biggest outdoor events the South has seen in the past 15 months.

With so few major events happening nationally, we are very proud of being able to safely host this most highly anticipated three-day agricultural show.

The event, organised by the South of England Agricultural Society (the charitable organisation which owns the South of England Event Centre), which ran 11th - 13th June inclusively, was only able to proceed by working closely throughout planning with the local authorities and by strictly adhering to government guidelines and thanks to our venue being classified as a 'Good to Go' by Visit England.

The show, which was held at half capacity this year, insisted that visitors had to purchase their tickets online in advance. This

enabled numbers to be restricted and only allowed people in through allocated time slots to alleviate queueing and crowding.

Social distancing was in place across the whole showground, there were increased hand washing and sanitising facilities and face coverings were mandatory for all indoor spaces, including marquees. Certain elements of the show were different to previous years to accommodate the new safety restrictions, but many classics remained including top class showjumping, livestock parades, great shopping and many food and drink options.

We have 150 acres of flexible venue space here at the Event Centre which includes indoor, outdoor and covered event spaces.

This includes exhibition halls, conference

“We have 150 acres of flexible venue space here at the Event Centre which includes indoor, outdoor and covered event spaces. This includes exhibition halls, conference facilities and plenty of open green areas so social distancing is not a problem - even for tens of thousands of visitors.”

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www.sussexchamberofcommerce.co.uk

facilities and plenty of open green areas so social distancing is not a problem - even for tens of thousands of visitors. Being able to safely and securely host one of the largest outdoor events in the UK this year was no mean feat. We had to make sure Covid safety measures were in place and strictly adhered to, and ensure the health and safety of visitors and staff. All the while we were also under the spotlight of the whole events industry who were watching to see how it would prevail. Being able to stage this event showcases that exhibitions, fayres and large events, are still able to proceed if they are done responsibly.

For further information on the space available at the South of England Event Centre or to find out more on how they can host your event visit www.southofenglandeventcentre.co.uk Konge Hussein, Events Manager for the South of England Event Centre

tel: 01444 259 259

advertorial

August/September 2021 business edge

Internet of Things (IoT) GCL Building Technologies predict a time fairly soon, when the cat 6a cable powers desk, lights, all comms including voice data, occupancy, management of space etc, integrating with Building Energy Management (BEM) control systems as an internet of things (IoT) collective within buildings, rendering the 13 amp socket a thing of the past!

Desk Monitoring & Space Utilisation Technology With the stubborn resistance of Covid19 and companies being forced to adapt to the new normal, it has become vital to know how an office space is being utilised not only for financial reasons but to ensure the provision of the safest working environment possible for employees. Many companies whilst fully committed to protecting their workforce are also under tight financial constraints due to the global economic situation brought about by worldwide lock downs and the economy contracting as a result. A digital desk monitoring and space utilisation system is aimed at protecting the workforce and to provide data to optimise the usage from the floor space.

Every desk has a cordless passive infrared sensor, (PIR) fitted on the underside which advises if a desk is occupied, vacant or has been vacated within a pre-defined period of time (a member of staff may be getting a drink or on a restroom break). This desk

occupancy can be monitored in real time or looked at retrospectively. Automatic alarms can be raised if 2 adjacent desks are occupied breaking company policy on social distancing or should too many desks be occupied within a predefined area.

This data can be also used to forecast the need for more meeting rooms, hot desks or general floor space and may result in preventing unnecessary unplanned and costly alterations to an office. The complete digital desk monitoring solution includes PIR’s, gateways, a cloud system and a data dashboard, connected to the existing data network via local area networks (LAN) cabling and power over ethernet (PoE) outlets.

The complete digital desk monitoring solution includes PIR’s, gateways, a cloud system and a data dashboard, connected to the existing data network via local area networks (LAN) cabling and power over ethernet (PoE) outlets. Alternatively, for super low power and maintenance, 2 AA

batteries will power each sensor for up to 2 years.

Contact Tim Rycroft today to interconnect your building… t: 020 3906 6070 w: https://gcl.uk.com/

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15

training and education

August/September june/july 2019 2021 business edge

The COVID-19 pandemic has seen the whole country in lockdown, with many businesses shutting their doors and working remotely.

Therefore, many businesses are now looking for a flexible alternative to traditional classroom training, to help lower costs, eliminate unnecessary travelling and to help ease employees demanding work schedules.

With restrictions lifting and advanced measures being put in place to ensure maximum safety of individuals, some training providers are finding they are still unable to deliver classroom training due to their facilities not being able to meet the requirements or, it’s not financially viable to deliver training whilst social distancing is in place. Therefore, the virtual training world is growing rapidly and more subjects are now being taught online than ever before. Many of these subjects have been adapted to suit the virtual environment and have been specifically designed to help businesses restart and recover. But the big debate is, can virtual training deliver the same results as classroom training?

ADVANTAGES OF VIRTUAL TRAINING Accessible to anyone in the business,regardless of location Cost effective training solutions

Minimal disruption to the working day – no travel time needed Easily replicate the classroom environment using breakout rooms and whiteboard Course handouts are digital and save on printing Sustainable advantages such as save on paper waste and reduced travel pollution Content is engaging and interactive throughout Training is accessible anywhere

Group sizes can be big or small Face to face teaching and opportunities to ask questions Delegates receive a physical learning pack Hands on activities can be incorporated into the learning Encourages discussion and debates in the room Build personal relationships with the trainer and other delegates Training session is always instructor-led

Larger groups can be trained at once – increasing opportunities for group discussion

ADVANTAGES OF CLASSROOM TRAINING Allows training to take place away from the work environment

Although classroom training has always been the normal for the training department, there have been many benefits to virtual training for businesses. Whilst some training topics are not suitable to be delivered virtually, a mix between the two can widen the departments reach and appeal to all kinds of different businesses.

B-9 Training & Consultancy Emergency First Aid Training (Level 3) Health & Safety at Work (Level 2) Health & Safety at Work (Level 3) Health & Safety at Work (Level 4) Fire Warden (Including Practical Extinguisher Use) Health & Safety e-learning (30+ Subjects) from only £15+vat Health & Social Care e-learning (20+ Subjects) from only £20+vat Teaching, Assessing & Quality Assurance Qualifications (Coming Soon) Face to Face training sessions held in Burgess Hill & Haywards Heath Course can be run in house at clients premises for up to 12 people 01444 846346 | info@b9training.co.uk | www.b9training.co.uk

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tel: 01444 259 259

june/july August/September 2019 business 2021edge business edge

training and education

Is your approach to home working too high risk?

Businesses achieved no less than a miracle last year when they adopted home working at practically zero notice.

IT shipped out equipment, HR re-wrote policies, employees rearranged their households and adjusted to work via video call. While coordinating all this activity, business owners had to become experts in ventilation, as well as new aspects of Health & Safety and employment law.

We all know that ‘hybrid working’ – when a high proportion of employees work from home - will be the norm for a while to come.

But you may have had a pleasant surprise - your company now runs more efficiently.

Modern collaboration tools such as Teams, cloud storage, and task management have moved to the centre of business processes, enabling data and communications to flow more freely around the organisation.

But as your business settles into this new normal you should consider two questions: 1) Are you confident you are still GDPR compliant as data routinely passes beyond the company boundary? 2) Are you making best use of cloud tools that you already pay for to keep your data safe.

Training is key but must focus beyond the tech to good governance, so that all employees know how to use the tools according to company guidelines.

In the past (18 months ago, though it seems like decade!), critical data often sat in spreadsheets on shared file servers. Finding a file would mean interrupting whoever created it to ask where they put it. Security meant encrypting the file and sharing the password by email.

These days, small and mid-sized businesses have access to enterprise-grade security features that previously were only for the largest companies. Access to databases can be controlled down to individual records. Files can be shared securely and conveniently within Teams, where external partners can be invited to join discussions.

Many businesses know they use a fraction of the value of their cloud subscriptions.

They want to unlock the benefits but are understandably unsure where to start.

Contact Linguicity Training to find out how we can help. info@linguicity.co.uk 07981 031954

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17

training and education

August/September june/july 2019 2021 business edge

Executive coaching illuminates the way ahead Hailing from a wide and varied background in professional development, executive coach Ian Mercer has been running his own consultancy for a decade now.

During that time, Merceric Ltd has nurtured the prospects and ambitions of business leaders at all stages of their career paths, whether that be at the start of their management journey or when faced with new challenges.

Ian’s clients have included managers keen to strengthen the decision-making skills of their own senior teams, supervisors assuming new responsibilities and high-ranking executives taking the lead through major restructuring.

There is a difference between business and executive coaching. “Both have their role,” he said. “The latter, my particular discipline, reflects the structures and dynamics of an organisation - it is very much grounded in an awareness and knowledge of how organisations work.

“I don’t tell people how to run their business or do their job”

“I have a Masters in organisational development, majoring in the sociology and psychology of people in the work environment, and that is my starting point.

“I don’t tell people how to run their business or do their job, rather I help them to help themselves. I walk alongside them, challenging them and supporting them, on the path to gaining new, fresh perspectives.”

Based in Sussex, Ian has wide-ranging experience working with SMEs in the engineering, education, healthcare, financial services and charity sectors.

Accredited by the Association for Coaching, he said: “Executive coaching is a powerful, personalised development tool that complements so many of the activities that SMEs undertake.

“That includes organisational restructuring, programmes of team building and change, senior management and board development - in fact, just about any challenge that involves people and process.”

Ian Mercer Executive coach, Merceric Ltd Website: www.merceric.co.uk Phone: +44 7505 19 33 11 E-mail: info@merceric.co.uk

Merceric Ltd is currently offering potential new clients a free 45-minute executive coaching taster session.

no.1 for apprenticeship Achievement rates in Sussex*

Apprenticeships are a great way to invest in the future of your business & develop a skilled and qualified workforce 01243 812 948 | ccgtraining.ac.uk employers@ccgtraining.ac.uk *According to National Achievement Rates Tables (NART) 2018/19 for Further Education Colleges

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www.sussexchamberofcommerce.co.uk

tel: 01444 259 259

training and education

june/july August/September 2019 business 2021edge business edge

“An ounce of prevention is worth a pound of cure” Mental health and wellbeing at work continues to be one of the most challenging issues that employers face.

The financial cost to organisations of poor mental health is estimated to be £42bn a year.

Why should organisations care?

Now more than ever, employers need to ensure they promote healthy workplaces where people feel comfortable speaking to someone if they are struggling.

According to the Health and Safety at Work Act, employers “must protect the health, safety and welfare at work of employees” which includes mental health.

Convictions and prosecutions over a lack of mental health support have already been seen across Europe.

It is also the right thing to do to proactively look after people’s wellbeing so that they can perform at their best, but not at the expense of their health.

What can you do to help?

Mental Health Policy - is this accessible to staff and managers? Does it clearly signpost people to internal and external resources available?

Internal resources - inc. mental health first aiders, Occ Health, EAP. Training - are leaders aware of their responsibilities and able to confidently have conversations about wellbeing?

Culture of Openness - how often are people asked how they are feeling, not just an update on what they are doing?

Anna Golawski

Regular breaks - encourage employees to take regular breaks during the day to restore their mental energies.

Email policy - are people expected to be on call 24/7? Sports people value their rest days as much as training days, we need to recharge our minds too.

Clear objectives & guidance - when people know what’s expected of them, they can better perform to their full potential and use constructive feedback for future success.

Coaching/mentoring - reflecting on progress and sharing insights pays huge dividends.

Prevention is better than that cure.

The sooner people can talk about any struggles they are experiencing, the quicker they will bounce back.

Owner Stratus Coaching

Anna Golawski is currently studying a Masters at King’s College London on the topic of “Psychology and Neuroscience of Mental Health”; she is a Mental Health First Aid Instructor, and also provides leadership & management training on the topic of mental health and wellbeing at work.

She regularly holds free webinars on the topic of mental health, stress and resilience.

Recent webinar feedback: Many thanks, your webinar was the best one I have attended in a long time.

It was a great session, so enjoyable, thank you!

Another excellent presentation.

Wonderful session once again.

Thank you!

Please contact anna@stratuscoaching.co.uk for future dates or information on in-house training.

07799334594 www.stratuscoaching.com

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19

business Business Acumen matters Convention

August/September august/september december/january june/july 2019 2018 2021 business edge

Let’s get together in November!

It’s time to put the last 18 months behind us! And what a better way to do it in the business world, other than get together with 300 business friends that we meet on an annual basis (apart from the year that shall not be mentioned!)

This can only be the ACUMEN BUSINESS CONVENTION! Normally held in the spring, this year it will be held on 09 November 2021 as they refuse to go two years without it!

The ACUMEN BUSINESS CONVENTION is an annual event, held at the esteemed Grand hotel in Brighton and the 9th November event will be the eleventh year that the event has been held.

As one of the largest business events outside of London, the event has successfully inspired, educated and helped develop new professional relationships for over a thousand decision makers over the years.

“The last 18 months have been challenging to all of us, both personally as well as within our businesses and we really want to make it an event of celebration!” says Penina Shepherd, Founder and CEO of Acumen.

“We want to see people laughing, being inspired and making meaningful FACE TO FACE connections and have all this sprinkled with some Acumen magic”.

Being all about celebrating the local community, the event not only supports

a charity every year but also brings local heroes to the Arena stage. Our local heroes share with our attendees how their businesses can thrive in the local community so, as a guest, be prepared to learn a lesson (or two…). Overall, the speakers year in year out have left guests moved, educated and wowed.

The 2021 line-up They’ve set the bar even higher this year by having four remarkable speakers on the Main Stage. This year includes the brilliant David Gower, English Cricketing Legend. In his talk David Gower will share highlights of his astonishing career including the triumphs and set-backs as well as the humorous anecdotes that keep it all in perspective. The journey of a successful career in sport and media resembles that of running any business and David’s story will no doubt shine a light on those traits that can make all the difference to reaching personal growth and business success.

The Main Stage will also see Justine Roberts, Founder of Mumsnet, who will share ‘The Mumsnet Story’. The idea for Mumsnet came from Justine’s first family holiday as a parent. Everything about the

“The last 18 months have been challenging to all us of us, both personally as well as within our businesses and we really want to make it an event of celebration!”

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www.sussexchamberofcommerce.co.uk

trip was disastrous and all the parents at the resort bemoaned their choice; ‘if only we’d known before we left’. It turned out to be a lightbulb moment, as she realised that the web would be a great place to tap into the wisdom of others who’d been there and done that. Twenty years later, Mumsnet is one of UK’s biggest online communities with over 8 million users a month – a community committed to making parents’ lives easier and campaigning on issues such as miscarriage, support for families with children with special needs and post-natal care.

Aside from these incredible two examples of who you will see on the day, the event also features an additional line-up of eight(!) stellar speakers such as Peter Turley of Sell Squared, Charita “Momma Cherri” Jones, a Brighton icon, Stephen Boobyer, Deputy Chairman of World of Books; Matt Hunt, Founder of Protein Balls, Camille Pierson, Managing Director of The Float Spa and more, all who will be sharing their inspiring journeys and imparting their invaluable knowledge.

There are more surprises that are being finalised as this article goes to print, so watch this space…

tel: 01444 259 259

August/September 2021 business edge

Acumen Business Convention

ACUMEN BUSINESS LAW is excited to present their eleventh annual convention

What to do next:

WHAT’S ON: inspiring speakers, live

to friends, clients and individuals from all

Go to www.acumenbusinessconvention.co.uk

entertainment, lunch, hundreds of

to book your ticket;

business leaders and surprises- all

different types of industries alike, both new and old this year. The 2021 ACUMEN BUSINESS CONVENTION will not only leave guests moved, educated and wowed

Save the date:

but also will be a door for you to open

DATE: 09 November 2021

meaningful, lasting connections too.

To reserve your space at the 2021 ACUMEN BUSINESS CONVENTION, please visit

TIME: 11.30 -18.30 + networking; VENUE: Grand hotel Brighton

sparkled with Acumen magic…

The event sells out every year.

Visit the website now to see if there are still early bird tickets available

www.acumenbusinessconvention.co.uk

AS A CHAMBER MEMBER YOU’RE WELL CONNECTED

21

business matters

August/September august/september december/january june/july 2019 2018 2021 business edge

20% off standard booking fees plus free travel reports.

Whatever the size of your business, we offer a tailored and bespoke travel service to suit the needs of your business. Book flights, hotels, car hire and rail on a regional and international basis.

In this ever changing climate, booking everything through one provider offers you full ATOL protection and 100% financial security.

T 01444 420004 E roseli.diffenthal@travelcounsellors.com www.tctravelmanagement.co.uk/roseli. diffenthal

Book a FREE Wellbeing MOT day for your employees!

The Mid Sussex Wellbeing Team offers staff members 30 minute appointments with a Wellbeing Advisor, at your workplace!

Staff members receive a printout of their biometric information such as Body Fat %, Biometric Age, Visceral Fat Rating and more. The employee receives personalised feedback including recommendations for next steps where relevant. We have updated our Covid-19 procedures to ensure appointments are safe.

Simply E-mail wellbeing@midsussex.gov.uk to enquire or call 01444 477191.

James Morris Photography Photographs help to communicate quickly and more effectively; photographs can help us to contextualise information as well as to evoke strong emotional reactions. As an architectural photographer I help companies to communicate their case studies and past projects to customers and stakeholders.

If you need a physical space to be professionally photographed, get in touch quoting ‘SussexChamber’ and get 10% off your first photoshoot!

To get a sense of my architecture photography visit www.jamesmorris.uk 01444 441 656 info@jamesmorris.uk

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Crowne Plaza Felbridge benefits from Valor Hospitality Partners’ significant UK expansion Global hospitality management company doubles UK footprint with 17 new properties Valor Hospitality Partners, a global, fullservice hotel management company, has recently announced the addition of 17 regional IHG® Hotels & Resorts branded hotels to its UK portfolio, including Crowne Plaza Felbridge - Gatwick, in partnership with owner MCAP Global Finance (UK) LLP, an affiliate of New York based investment manager Marathon Asset Management, L.P. (“Marathon”).

Each of the properties in the portfolio represent well-positioned, branded hotels that offer a range of amenities for travellers, from full leisure clubs with swimming pools to spa amenities, and recent renovations to guestrooms, public spaces, dining outlets and meeting and event venues. Many of the hotels will receive further upgrades and, in some cases, possibly up-branding.

The addition of the 17 hotels to the portfolio doubles Valor’s UK footprint and consists of a total of 2,374 guestrooms across 15 Holiday Inns and two Crowne Plazas. This growth is fuelled by Valor’s guiding principle to offer unique, differentiated experiences for travellers, driven by its worldwide team of ‘Hotelitarians’.

Commenting on its new management, Des Caldwell the general manager at Crowne Plaza Felbridge - Gatwick, said: “Valor Hospitality has an exceptional reputation and we’re pleased to be part of its newly expanded portfolio of hotels.

Being as close as we are to a major UK airport, we’re well positioned to bounceback from a tough 18 months for the sector, as restrictions continue to be lifted and international travel returns. We’re looking forward to seeing where this new relationship with Valor takes us.”

These branded, full-service hotels are strategically located in key regional markets across the UK, including East Grinstead, convenient for Gatwick Airport and a number of other travel hubs across England.

www.sussexchamberofcommerce.co.uk

For more information on Valor Hospitality Partners, this acquisition and its global properties, visit valorhospitality.com.

tel: 01444 259 259

innovation

August/September 2021 business edge

We all know that change is here to stay, so how are you helping your staff manage this?

In this 90 minute live interactive workshop you will learn: #1 Mindset for thriving #2 Managing the emotional response to change #3 Clarity in action planning #4 Effective communication during change Minimum of 6 attendees per workshop, to a maximum of 20 per company.

To discuss and book the workshop then contact Julian Roberts at www.julianrobertsconsulting.com or call 07411 019653.

Pushing the boundaries of innovation with the Tetris™ inspired waffle maker – coming this year!

The Gift of Innovation Giving a gift to someone we care about allows us to show our feelings and appreciation for them.

Lawrence Boon Managing Director Fizz Creations

needs a SLUSH PUPPiE machine… it turns out they did! We literally sold tens of thousands, what with cancelled holidays, stay at home guidance people started to look for fun and our innovative collection of novelty gifts and games hit the mark.

We suddenly saw demand surge for our

Whether that gift is to celebrate a birthday or Christmas, Mother’s or Father’s Day or simply because… Over the past 10 years, here at Fizz Creations we have committed ourselves to developing and introducing fun and innovative products to the world of gifts.

When the pandemic hit last year, and nonessential retail shut down, we thought to ourselves how will we survive? In essence we make non-essential products. Toilet roll and pasta were the essentials, nobody

products as consumers looked for a bit of

GUNN are offering Sussex Chamber members a oneoff, half-day, strategic advice consultation with one of their chartered Architects, at no cost.

They will talk to you about your site or building or development project and how to get the most out of it. GUNN has expertise in heritage, domestic, residential, retail, F&B, commercial, and educational work. The offer is complimentary and with no obligations.

Organise a Zoom call with duncan@gunnassociates.com to discuss an existing or plans for a new project. gunn-associates.com

light-hearted fun during uncertain times.

For the team here at Fizz, innovation is key, we design and develop thousands of products every year that are sold worldwide. We are committed to keeping up with trends and staying one step ahead of the consumer to deliver the right product at the right time. From concept to product, we take a creative approach to ensure our ideas are fresh and we make the perfect gift. Creating fun for everyone!

“We suddenly saw demand surge for our products as consumers looked for a bit of light-hearted fun during uncertain times.”

We are offering a free 1 hour phone consultation to help you unlock the potential in your business by looking through the eyes of your customers.

We are an experienced, specialist research consultancy who can work with you to transform your business through a deeper understanding of your team and customers.

Research is vital in all businesses, get in touch to discover the profound impact it could have on your company’s strategy, growth and profitability!

Please contact: Helen Bailey Tel: 07768 876027 Email:helen@aviatrix.co.uk www.aviatrix.co.uk

AS A CHAMBER MEMBER YOU’RE WELL CONNECTED

23

innovation

August/September june/july 2019 2021 business edge

Driving innovation with a Degree Apprenticeship Within our post-Covid times, there has never been more of a need to re-evaluate career choices and look at acquiring on-the-job practical training in order to ‘earn and learn’.

Degree apprenticeships bring together the best of vocational training and higher education and enable apprentices to combine university study with their current or new role.

The pandemic has catapulted businesses and Degree Apprentices into new ways of working, developing innovative practices and learning.

Many Degree Apprentices have made an early and profound impact on their businesses far exceeding what might normally be expected of someone at that level.

Henry Powell, CEO of manufacturing business Inpress Plastics, has seen this first hand and found the Chartered Manager Degree Apprenticeship offered by the University of Chichester has “enabled us to recruit excellent young managerial candidates and turn them into highly productive business managers. Our apprentices have flourished by being given early responsibility and support. This has been particularly apparent during the recent Covid crisis when our management team was significantly diminished with illness. Our apprentices stepped up and managed our business for a full week during colleague illness. This included all areas of responsibility in keeping our 24-hour day production running. As we provide medical, health and infrastructure products this continued production was of great value to our clients.”

Other local businesses that have benefited from apprenticeships in the current climate include Littlehampton Welding, where members of its team have completed the master’s degree apprenticeships in senior leadership. Production manager and apprentice Nathan Saunders said, “I will use the knowledge gained to benefit both the business and myself. To learn vocationally on the job gives an opportunity to integrate learning almost instantaneously.”

What is a Degree Apprenticeship?

Apprentices are employed by an organisation and attend the University of Chichester part-time during working hours. Training is funded through the

Apprenticeship Levy or via a funding arrangement with the Education and Skills Funding Agency. Prospective students have no tuition fees to pay.

The University has partnered with an array of organisations across the South of England, to deliver a variety of both undergraduate and postgraduate Degree Apprenticeships.

Stuart Brittle, Managing Director of Medisort, has found that working with the University of Chichester has brought benefits in three ways, commenting “Our apprentice has been given a brilliant opportunity to restart his learning, having not excelled at school. Medisort is accessing new ideas and thoughts and the broad idea of learning has been introduced to the whole team.”

Medisort

These highly accessible programmes can be for anyone, at any stage of their career and students can choose from a variety of programmes in engineering, digital marketing, social work, teaching, and business management.

The benefits of a degree apprenticeship are plenty. The apprentice gets to earn while they learn, has no tuition fees, and has a greater earning potential upon completion of their apprenticeship, particularly within the technical industries. Whilst employers receive mutual gains in terms of being able to upskill their existing workforce, being cost effective by utilising the Apprenticeship Levy and relevant to the employment gaps in the market.

A recent degree apprentice in Digital and Technology Solutions Professional (Software Engineer), Katherine Bray, found her apprenticeship “meant I was equal with my peers who are going off to university as I would still get a degree but also be ahead of them because I would be getting 4 years work experience at the same time.”

Making a difference Bekah Newsom, a current Digital Marketer Degree Apprentice, explained “I was initially attracted to the University of Chichester

“Our apprentice has been given a brilliant opportunity to restart his learning, having not excelled at school. Medisort is accessing new ideas and thoughts and the broad idea of learning has been introduced to the whole team.”

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Stuart Brittle

www.sussexchamberofcommerce.co.uk

Bekah Newsom University of Chichester

because they are known for their personal and supportive teaching. This course felt like a natural progression for me to gain further knowledge and experience in pursuing a career in marketing. Whilst studying, I can not only see the connection between theory and practice and how I can apply what I am learning in my role at work, but I am also deepening my understanding of topics by applying real-life situations”.

Fabien Thresher, has also found the Digital Marketer Degree Apprentice a boost to his day to day employment at the Bitdigital web solutions agency, as he can “apply theories learnt to optimise my leadership style, schedule, time management, stress management and motivation”.

Contact us To find out more about the University of Chichester Degree Apprenticeships, visit chi.ac.uk/apprentice or contact the Apprenticeship Team directly at apprenticeships@chi.ac.uk

tel: 01444 259 259

innovation

june/july August/September 2019 business 2021edge business edge

Constant incremental innovation Focussed innovation provides a cost effective pathway to success, Rob Morgan from cyber security and cloud company, Factory Internet, explains more.

Rob Morgan Founder, Factory Internet

Innovation is often referred to as something that gives a game changing result. Often, innovation is credited to big changes and huge shifts. In technology, these big shifts are often a combination of many small subtle changes that turn into a dramatic difference when people start to notice a particular change.

A couple of examples come to mind in recent years which you might have noticed. If you’ve ever used the courier firm DPD, you’ll be aware that you get a 1 hour window of when your delivery will occur. Another similar example is Argos Click and Collect where you can browse the catalogue, give them your location and they’ll let you know if a particular item is available for collection or same day delivery.

On the surface, both of these changes look relatively simplistic. Behind the scenes however, both companies have made data the lifeblood of the company.

For the Argos checker to work, they need to know where all of their stock is, country wide, on a store-by-store basis in real-time and expose that data to their website so users can see if a product is available for collection or delivery in their area. To further complicate matters, if the item is same day delivery, they need to ensure there are still delivery slots available for that day so they don’t oversubscribe their delivery service.

surface looks quite small, and often starts with a question such as – “Let me see if the item is in stock locally so I can order for collection or delivery today?” or “Let me know when my delivery is due so I can pop to the shops at a different time”.

With DPD, they also need to make their delivery routes available and then predict what time of day your delivery will occur. These innovations also depend on background technology from Cloud to 4G through to devices such as Smartphones. i.e. Smartphones or Vehicle tracking will keep tracks on the vehicle and that’ll feed into live updates to the shipping plan.

The common element for these examples is that they both expose a new and innovative feature to the user. I’ve no doubt that an enormous amount of effort will have gone into developing and delivering these features by the project teams behind them. Ultimately however, both of these features have differentiated these companies; at least for an initial period of time, which absolutely gave them more market share and revenue as a result. That market share and revenue gain would heavily exceed the cost of developing these features, additionally, they’ll be able to analyse what sells in which location and at what time of year in a way that’s more sophisticated than they could before. This will help refine their operating model further which will help decrease costs.

At the core of these things, there’s a very simple innovative feature that, on the

A barrier to innovation of course is understanding what to focus on. All

“A barrier to innovation of course is understanding what to focus on. All businesses, no matter their size have finite amounts of time, money and expertise. ”

businesses, no matter their size have finite amounts of time, money and expertise.

Arguably innovation needs to be focused on the areas which can make the biggest difference. Typically, this gets quantified into immediately actionable high impact “low hanging fruit” activities. While these are great, and should be done, they’ll not often lead to the bigger innovation tasks that might make a step change to your business. Listen to the noises and signals, i.e., making our stock management system entirely electronic might not sound that interesting, but it’s a fundamental component of the systems Argos and DPD both have.

How do companies use technology to innovate? Having a defined method of feedback for customers, employees and combining that with industry trends can give you a good start for where the best place might be to focus your efforts.

Building a Product Strategy and having a Product Management Process or bringing a product manager into your business to herd the ideas and help drive the execution of the ideas can also be invaluable. It’s important to realise that the process of innovation when done well isn’t a big bang, it happens over time as an output of lots of small changes that collectively turn into something that ultimately makes a big difference. If you can keep iterating at a constant pace and incrementing consistently, that will often be more successful than a big bang launch.

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innovation

August/September june/july 2019 2021 business edge

Making building projects more profitable and efficient through innovation in systems, tech and communication Covid-19 has forced companies to reinvent themselves and explore new opportunities in order to recover and keep their heads above water and new challenges have arisen for Architects designing living working and learning spaces in the post-Covid world.

Duncan Gunn Director Gunn Associates

A focus on innovation in design and digital areas has enabled us to respond to new market challenges and offer flexible services during these challenging months. We’ve had to adapt the way we communicate within our team, and to customers; by accelerating use of innovation in technology to streamline systems and methodologies and processes.

Having long been subscribers to CAD, Microsoft, CRM, and Adobe products, we have now adopted the FONN online document management system into the heart of the business. A game-changer in guaranteeing our customers, and other

project players the output they require, in an organised and timely manner. The development team can upload and comment on the latest information, make on-site observations, and track project progress. Everyone knows that they are looking at the latest revisions and trust is quickly established.

The expectations of developer and domestic clients has changed, and we have moved quickly to re-evaluate the way we design and how we advise them. By changing how we monitor projects and project teams, clients have visibility on issues immediately, and design teams and contractors are confident that the design is coordinated.

Cost and time overruns are well known killers of SME developments and the primary reason that sites can end up in receivership. The pandemic has given us limited face-to-face interaction, fewer site-visits, planning delays, shutdowns and a shortage of building materials.

Communication at each stage of a project, using predictive analytics as to where the schedule may head and involving stakeholders from the outset, has armed us with the kind of foresight that could save sites, businesses and livelihoods.

We too have pioneered new ways of working in a ‘Replanning the plan’ methodology; agile solutions that maximise the viability of sites, capitalise on plots and add value to clients’ existing and new developments. An efficient and accurate site viability programme assists developers and landowners in evaluating their sites.

Previously offered at feasibility stage, we are now rapidly reviewing, adapting and rethinking the layout of existing plans in light of the pandemic fundamentally changing how we use spaces to live, work, learn and play.

Computational Fluid Dynamics has a powerful role in innovative design.

The greater availability of computer power has enabled advanced computational analysis tools such as Finite Element Analysis (FEA) and Computational Fluid Dynamics (CFD) to play integral roles in modern design.

Gary McDonald Director TriVista Engineering Ltd

FEA is now an established tool in the structural analysis of modern products and likewise CFD is an advanced tool for innovative products involving fluid / gas flows or heat transfer.

CFD provides high accuracy flow analysis achieved by solution of the fundamental equations describing fluid mechanics and heat transfer. Liquid or gas motion over or through any product or system can be simulated enabling flow parameters (e.g. pressures, velocities, temperatures) throughout the flow field to be readily quantified and graphically visualised.

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CAD is now widely used by companies in creating realistic geometries of innovative product designs and CFD enables this design geometry to be virtually tested and the associated flow or heat transfer phenomena to be visualised. This enables the designer to make informed modifications accelerating design improvement before parts are even manufactured. Innovative designs can therefore be rapidly evaluated and improved.

A wide range of flow analyses can be performed for example: internal or external flows; conjugate heat transfer (simultaneously solving product conduction, free and forced convection and radiation); transient flows; moving mesh where geometry varies with time; multi-phase flows; particle and droplet transport flows and rotating system or turbomachinery analysis.

CFD is also now well established in being coupled with structural analysis tools

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(FEA) to enable multi-physics problems such as Fluid Structure Interaction (FSI) and advanced thermal stress analyses to be performed.

TriVista Engineering is an established consulting service that specialises in FEA, CFD, and mechanical design support. The organisation has been based in Sussex for over 19 years and now have satisfied clients all over UK and internationally.

tel: 01444 259 259

innovation

june/july August/September 2019 business 2021edge business edge

Innovation on the High Street The Economic Development team at Horsham District Council have been working hard behind the scenes developing several exciting new projects which will be rolled out over the coming months, to deliver vital local business support and promote economic recovery across the District.

West Sussex Retail Hub Free online training is being made available to independent retailers from Monday 12 July through the ‘West Sussex Retail Hub’ as part of the West Sussex Retail Training and Support programme funded by a joint bid to the West Sussex Business Rates Pool. Independent retailers can access pre-recorded learning modules on ten key topics, including using social media, creating marketing plans, and understanding today’s customer. The modules are free to engage with and accessible at any time of day. They will be supported by live Q&A sessions, running through July, August, and September, alongside downloads and useful resources.

Welcome Back Fund Projects Horsham District Council have also been the beneficiary of a £128k share of the £56m ERDF Funding known as the Welcome Back Fund, building on the remaining monies leftover from the £50m Reopening High Streets Safely Fund. Working with partners across our communities, Horsham District’s share of the fund will be used to deliver several projects that seek to safely reopen our economies.

This will include seven community-led events or projects which will be developed within the key high streets across the District.

A Mystery Trails project will also be delivered under the fund across our market towns, to encourage safe footfall and dwell time. The trails will be based on an outdoor “escape room” concept. Targeted at small groups of family and friends, the story led trail games will cater for a cross generational audience encouraging them to rediscover their own high streets and explore local towns across the District.

To facilitate a green recovery, the fund will contribute towards a new Rewilding High Streets project. The project seeks to extend existing nature recovery network schemes within the District, into our high streets.

Bringing more nature into our local high

streets, will add to the welcoming look and feel of the high streets contributing towards the visitor’s experience. Again, this will be community led and co-ordinated by a contracted consultant with expertise in the field.

If you are a consultancy and would be interested to get involved in any of these projects, please contact the Horsham District Council Economic Development team direct via the following email address: BusinessDevelopment@horsham.gov.uk.

Finally, the Visitor Experience project will be delivered through 121 consultancy and accessible workshops. The focus of the project is on High Street “Instagrammability”. With social media platform “Instagram” acting as a costeffective marketing channel, the project will ensure that local high street businesses are equipped with the skills they need to create Instagrammable spaces within their businesses and attract visitors to their high street.

General Support

“A Mystery Trails project will also be delivered under the fund across our market towns, to encourage safe footfall and dwell time. The trails will be based on an outdoor “escape room” concept. ”

The Economic Development team are on hand to support local businesses with any enquiries they may have. To find out more about Horsham District Council’s business support services, please take a look at our dedicated business webpages here: https:// www.horsham.gov.uk/business To keep up to date on our upcoming projects and other local news for businesses, please sign up to our fortnightly Business Support Email Newsletter. The newsletter acts as one of our key communication channels with businesses, providing advice and support to help you start, manage, and grow your business along with details of local resources, funding opportunities and relevant news updates.

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finance focus

August/September june/july 2019 2021 business edge

The Rise of the Unscrupulous R&D Tax Credits Expert Over the last 12 months there has been a lot of talk in the accounting and tax profession about the rise in the number of “R&D Tax Credits Experts” coming into the market and even more concern about the quality of the work that they produce.

There has also been a significant rise in the number of cold calls that businesses are receiving from sales teams at these new “experts”, promising thousands of pounds in cash for your business.

Sounds familiar, I hear you say! Well, that’s because it is. With the closure of the PPI claims industry, a number of people who set up claims’ management companies to make a fast buck, have turned their attention to R&D Tax Credits for the next fast buck.

They are treating the process like a claims’ management company would. Pile in a load of stuff in the funnel let some of it fall by the wayside and pick up the cream at the bottom. They are relying on the fact that HMRC doesn’t have the manpower to check every claim and that if most of them get through, they’ll do all right.

Is that the right way to approach things? Of course it’s not. The idea of R&D Tax Credits is to reward companies who are taking a significant financial risk in developing new, or improving their existing products, processes, materials, devices and software, not to throw a load of spurious brown matter, that might be mud, at a wall and see what sticks.

It is fair to say that the legislation is complicated and that many businesses don’t have the capability to understand it in its entirety, let alone apply it to their circumstances, so there is a place for a genuine expert to support a company to claim.

If you are told claiming is “risk free”, because you won’t pay us a penny until you get your

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money back, you’ve been told a mistruth, it is risk-free in terms of your liability to the company that prepared your claim, but your liability to HMRC could be significant, with interest levied on refunds that are subsequently clawed back and significant penalties for the most spurious of Tax Credit applications and smaller penalties possible for an incorrect claim.

We’ve been around for 8 years, I’ve been a qualified accountant since the turn of the Millennium, I was involved in my first claim in 2005 and have been preparing claims since then. For the next 8 years it was for my employers in Clinical Research and Motorsport Engineering. Our Lead technical report writer has a PhD in Computational Fluid Dynamics and was a serial researcher at a number of prestigious Universities around the world, before working on the Fuel Systems at Airbus and then working in the IT industry before starting to write technical reports for a number of larger specialists.

Here’s our short checklist of things to do before engaging a R&D Tax Credits Expert Check out the business at Companies House to see how long it has been in existence

Do they have Professional Indemnity Insurance that covers you if they get it wrong?

Ensure that you receive a copy of the technical report to read through to ensure that what they have written, reflects what you have done. That is in effect what you are paying them for and what HMRC will judge your claim on.

If it’s full of lies and inaccuracies, don’t expect HMRC to be lenient because “they didn’t share it with us.”

Be wary of someone who completely cuts your accountant out of the loop Are we perfect? 99.5% of the time!

Oh and don’t get me started on the software to support accountants prepare their own claims. If you don’t know what qualifies for R&D Tax Credits how is a piece of software to help you prepare the claim going to help!

If you’d like a no nonsense, reduced risk approach for your R&D Tax Credits claims or an expert to support your clients, get in touch with us. Book a 15 minute call at www.calendly.com/simon-bulteel or visit the website at www.coodentacconsulting.co.uk

Check out previous directorships for the directors of the business on Companies House Check out previous roles on Linked In for the owners and staff, is there an expert there?

Find out what their definition of “Risk Free” is

www.sussexchamberofcommerce.co.uk

tel: 01444 259 259

finance focus

june/july August/September 2019 business 2021edge business edge

Electric car – are you ready?

The most enthusiastic petrolhead may sneer at the prospect of going electric, however the Government continues to move forward with its green policies to phase out the production of new petrol and diesel models by 2030.

Over recent years there have been concerns of making that switch to electric vehicles such as access to charging points, the range, charging times and the cost of vehicle. It is fair to say that there have been massive improvements in these areas, although there is still plenty of work to do to improve the electric infrastructure in the UK. To encourage early adoption the Government released big incentives for individuals and businesses to use clean energy.

First year allowance for businesses Your business can claim 100% of the cost of an electric vehicle in the year of purchase against profits made in the accounting period.

The first year allowance is only available on new, or nearly new (e.g. demonstrator) vehicles and will be available for purchases made by 31 March 2025.

Used electric models are not eligible for this allowance.

For sole traders and partnerships, there will be an adjustment for private use.

This first year allowance may play a key part in reducing taxable profits for companies once the new Corporation Tax rates commence from 1 April 2023.

Road tax The zero emissions produced by electric cars mean that there is no road tax to pay.

Benefit in kind – company cars There is a 1% benefit in kind rate from 2021/22 on new and existing electric cars, which will rise to 2% for 2022/23, 2023/24 and 2024/25.

Denny Carr, FCCA Director, Honey Barrett Chartered Accountants

There is no fuel benefit as electricity is not classed as a fuel.

The company has to pay Class 1A National Insurance on the benefit at 13.8%.

Charging points To further aid the uptake, grants are available for home owners to install electric charging points.

If you are still sitting on the fence about making that switch, there are certainly benefits to make you think again. One thing is for certain, we will all be driving electric vehicles at some point!

If you require any further advice please call 01892 784321 or visit www.honeybarrett.co.uk.

Are you considering an electric car?

Contact Honey Barrett today and our team can advise on the tax relief benefits and financial advantages of transitioning to a zero emission vehicle for you and your business.

Call 01892 784321 or visit www.honeybarrett.co.uk

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business matters chamber customs

August/September august/september december/january june/july 2019 2018 2021 business edge

Sussex Chamber launches a new service T1 Transit Documents - complementing the Customs Declarations service.

The UK has now left the EU, so it is vital all businesses comply with the new rules for any import and export of goods outside of the UK and ensure customs declarations are in place.

“Do you Import and/or Export goods to the EU or rest of the world?”

Sussex Chamber offers an HMRC compliant service that you can trust. This service offers traders a high level of compliance with HMRC procedures and offers a direct link for customs clearance through all sea, air and road ports and terminals in the UK.

A new Transit Service - T1 also known as Transit Accompanying Document (TAD) We now offer customs transit, this is a customs procedure used to move goods not in free circulation moving between two points of a customs territory, via another customs territory; or between two or more different customs territories. Using the Customs Transit procedure allows for the temporary suspension of duties, taxes and commercial policy measures that are applicable at import.

We will create Transit Declarations on your behalf using SGS TransitNet ChamberCustoms will submit and monitor Transit declarations on your behalf

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ChamberCustoms will arrange comprehensive bank guarantees through SGS to cover your goods TransitNet operates under EU CT regulations and principles The benefit of using ChamberCustoms to create your transit documentation is through our agreement with SGS TransitNet, we may be able to add your premises to our Authorised Consignor license which will allow you to start your transit movements from your address.

Paid services we offer at Sussex Chamber: Import declarations (Full) Import declarations (Simplified with additional charges)

Why do I need a T1?

The main benefit is that no customs duties or taxes are payable as the shipment moves from one country to the next within the European Union. This is the case until the shipment arrives at its intended final destination.

T1 is a certificate used for the movement of non-community goods. The noncommunity status basically means that certain formalities have not yet been fulfilled and therefore, the product is under customs control. The formalities can be: the payment of import tax, for example. When certain goods need to be transported from A to C, sometimes the product has to cross the border of country B. The T1 document tells

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customs that although the products may be physically present in country B, they are not yet cleared for public circulation. Therefore, they can be either transported between borders or stored in a bonded warehouse under customs control. Upon arrival at the end destination, the T1 document is settled, taxes will be charged and the goods are cleared for circulation.

Export declarations T1 Transit documents Within our main ChamberCustoms hub we also offer an Advisory Service at an additional charge.

We complete Import/Export declarations (EU and Rest of the world) We complete the declaration using information the customer providesinvoices/ packing lists/ excel spreadsheet (containing transport and licences info (as per tariff).

tel: 01444 259 259

chamber customs

june/july August/September 2019 business 2021edge business edge

We send the customer the customs documents which they would then forward on to their haulier/ transport company which allows them to travel through the border.

It is important to note, whilst there are easements currently at the border (businesses might receive goods without completing a customs declaration). HMRC will still require a customs declaration for goods being exported and imported. Not doing so could result in HMRC penalties.

Customers need to be Onboarded before we can represent you - Ensure you have signed our T&Cs - Inform your supply chain and haulier that ChamberCustoms is your clearing agent.

This is a very simple process requiring company information, a quick credit check and contract agreement. Sussex Chamber will act as the direct representative and will only complete declarations when requested.

No fees are taken when on-boarding.

Invoicing Customers are invoiced monthly after completion of declarations.

What we provide: Communication by email or telephone We will research issues customers may have and try to find a solution; we also

have a helpdesk we can contact to help with more difficult problems.

Welcome Pack including additional excel document with further info that we require in order to streamline the process.

Imports There is a Free Trade and Cooperation Agreement with the EU. This means that most goods “originating” in the EU attract a 0% customs duty rate.

If the goods have a non-EU origin, you will not be able to claim EU preference.

Duty will be payable.

Documents we will send you: C88 SAD document (has all the details of the import- addresses/ commodity codes/ licences info) Plain Paper C88- has the tax and duty amounts payable.

DTI report- status of the declaration e.g., route 6 means no further controls required.

Exports Before the goods leave your premises - You instruct ChamberCustoms to prepare an Export Declaration

Documents we will send you: An Export Accompanying Document (EAD) showing the barcode with the Movement Reference Number (MRN) that your haulier will need.

A copy of the C88 if you require it.

You can now instruct your haulier to collect the goods Sussex Chamber also provides an export documentation service and numerous international trade training courses to support you in your global growth as well as global events and forums.

Please email customs@sussexchamberofcommerce.co.uk or call 01444 259 259 to find out more.

Exchange rate risk management The Import and Export of goods/services means receipts in, or payments out, of foreign currency.

The buying and selling of that money has always needed planning and never more so than in recent years with prolonged Brexit negotiations and now serious world factors linked to Covid 19. These have caused increased uncertainty and extra movement in rates. In the last 15 months the GBP/USD rate has seen a high of 1.4200 and a low of 1.1490 – that’s close to 18%.

For companies trading internationally, fluctuating exchange rates can be so difficult to manage and hard to budget for. If the markets move against you it can erode or even eliminate profits and in a time of tighter margins and increasing raw

material costs it is ever more important to protect yourself from exchange rate risk and make savings wherever possible.

What you can do with careful preparation and some guidance is work to reduce or negate your risk, as and when it becomes apparent. Having access to a currency dealer to help you monitor the markets can enable you to make more timely decisions on when to buy/sell, with that dealer being there to support you along the way.

Please contact me, john.sawyer@moneycorp.com or via the chamber for an outline of how we can help.

“For companies trading internationally,

fluctuating exchange rates can be so difficult to manage and hard to budget for.”

John Sawyer. Account Manager for the British Chambers of Commerce partnership with FX specialists Moneycorp.

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business new members matters

August/September august/september december/january june/july 2019 2018 2021 business edge

Welcome to Sussex Chamber of Commerce Membership of Sussex Chamber of Commerce can help you increase profits, get the best from your people and find new clients. Also, it saves you money, gets your voice heard and puts you in contact with even more businesses.

New Affiliated Chambers & Associations

C P J Field & Co Ltd

East Grinstead Business Association

Greenblue Urban Limited

19 Market Square, Battle, East Sussex, TN33 OXB

East Court, College Lane, East Grinstead, West Sussex, RH19 3LT

North Point, Compass Park, Bodiaml, East Sussex, TN32 5BS

www.cpjfield.co.uk

www.egba.co.uk

www.greenblue.com/gb

01424 236000

01342 545009

01580 830800

CPJ Field is a 10th generation family business, actively owned and managed by the Field family. The company prides itself on creating personalised funerals for the 21st century supporting thousands of families at their time of need. Supporting local charities and initiatives within the communities in which we serve is something we are passionate about at CPJ Field.

The aim of the East Grinstead Business Association is to support and represent all trading, service and commercial enterprises within the greater East Grinstead area. By working together within a professional organisation businesses can ensure that they have a voice and it will be heard.

Greenblue Urban is the global leading solutions provider in assisting trees in their battle to establish in urban spaces.

Contact: info@egba.co.uk kate@egba.co.uk

With more than 40 years’ experience in the landscaping industry GreenBlue provide exceptional expertise in planning, design and the installation of trees and green infrastructure in the hard landscape.

Gunn Associates (Architects) Ltd

Independent Heating & Cooling

James Morris Photography

The Barn, High Street, Hartfield, East Sussex, TN7 4AE

Unit 10, Apex Park, Diplocks Way, Hailsham East Sussex, BN27 3JU

23 Woodvale Lane, Haywards Heath, West Sussex, RH16 3UQ

www.gunn-associates.com

www.ihc-uk.com

www.jamesmorris.uk

07903 020533

01323 449000

01444 441 656

Independent Heating & Cooling has been serving the commercial sector in the South East for nearly 35 years, installing, maintaining and repairing heating, air conditioning and ventilation systems. Our core values centre around listening to our customers’ requirements, delivering best value solutions for desired outcomes, and providing excellent customer service.

Architectural photography is an important means of communication for architects and other business working within the built environment, it compresses the 3D world into a 2D image that can bring spaces to life, as an experienced architectural & interior photographer with advanced technical ability I help to showcase the built environment

GUNN is a practice of Architects, Designers and Masterplanners. With decades of experience between them, the team provides professional architectural services and solid advice to commercial and residential developers, and domestic high-end clients in the southeast. GUNN was voted Best Architect in the 2020 TrustedLand Awards.

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www.sussexchamberofcommerce.co.uk

tel: 01444 259 259

business new members matters

june/july august/september August/September december/january 2019 business 2018 2018 2021edge business business businessedge edge edge

MAS Marketing Consultants Ltd

Nila Gibb Consultancy

Quantuma

225 London Road, Burgess Hill, West Sussex, RH15 9QU

Harvest Hill House, Burgess Hill Road, Haywards Heath, West Sussex, RH17 5AH

37 Frederick Place, Brighton, East Sussex, BN1 4EA

www.masmarketingconsultants.com

www.nilagibbconsultancy.co.uk

www.quantuma.com

07713 793742

07570 042 297

01273 322400

We co-develop marketing solutions tailored to defined business challenges – e.g. category strategy, brand activation or market development.

We are flexible business lawyers providing corporate and commercial services to clients in our core sectors of corporate, energy and oil and gas. We are all specialists in our fields having worked for large multinational companies in the energy and fintech world in London and overseas.

Quantuma is one of the UK’s fastest growing advisory firms serving the needs of mid-market and corporate companies, as well as their stakeholders. Our experts advise clients on business transactions, resolving business disputes, mitigating risk, and managing operational as well as financial challenges. To find out more visit www.quantuma.com.

Speedcom Telecommunications Limited

Switchplane Ltd

Tinius Olsen Ltd

1 st & 2nd Floor, 80 Islington High Street, London, N1 8EQ

24 Broad Road, Eastbourne, East Sussex, BN20 9QU

6 Perrywood Business Park, Honeycrock Lane, Salfords, Redhill, Surrey, RH1 5DZ

www.avertec.co.uk

www.switchplane.com

www.tiniusolsen.com

01342 477187

01323 505980

01737 765001

Speedcom is part of the Avertec group, which is an independent franchise for Virgin Media O2. We sell flexible O2 business contracts ranging from Sim Only to Phones and more. If you would like more information please contact Samantha at Samantha.copland@speedcom.co.uk

Switchplane are a custom software agency in Eastbourne that help businesses save time and money by removing repetitive processes, such as over-complicated spreadsheets. We work with different businesses from e-commerce to construction and manufacturing to free up staff time.

Tinius Olsen is the leading specialist manufacturer and supplier of test equipment for proving the strength and performance of materials, components and devices. Our machines are used for quality control in manufacturing, research and development and education. Tinius Olsen is compliant with ASTM, ISO, JIS, and GB standards.

Vazon Technology

Vistage Group

YMCA Downslink Group

Vazon House, 1 Southleas, Henfield Road Horsham, West Sussex, RH13 8GZ

1 Marine Parade, Eastbourne, East Sussex, BN21 3DX

Reed House, 47 Church Road, Hove, East Sussex, BN3 2BE

www.vazontech.co.uk

www.ymcadlg.org

03300 580282

www.vistage.co.uk/chairs/paul. hetherington 07881 627072

We are IT and Information Systems Managers who have a wealth of practical experience to make your business more efficient and profitable. We are independent, working with businesses undergoing change and challenge with IT. We will support your growing business in times of need to make informed IT choices and change

CEOs ARE ON A CLIMB EVERY DAY. They want to elevate their businesses, their leadership, their employees and their lives. No one promised it was going to be easy. Like climbing Mount Everest, it’s the challenge of a lifetime — complete with twists and turns, obstacles and opportunities. We help you Climb HIGHER.

YMCA DownsLink Group is a charity working to prevent youth homelessness across Sussex and Surrey. We provide accommodation for 763 people aged 1625 every night. Through our youth advice centres, community and school counselling services, family mediation and other youth focussed services, we provide support to 10,000 children, young people and families each year.

We deliver learning programmes that improve marketing effectiveness and business growth by training and coaching leaders and their teams on marketing tools, processes and skills, digital integration, ways of working and knowledge management.

01273 222550

AS A CHAMBER MEMBER YOU’RE WELL CONNECTED

33

business matters chamber benefits

August/September august/september december/january june/july 2019 2018 2021 business edge

Keeping the UK’s SMEs on the Road The AA’s business services division has further pledged its support for SMEs with the launch of its new yellow paper ‘Keeping the UK’s SMEs on the Road’.

Ben Sheridan - Patrol of the Year As the UK moves closer to switching to electric vehicle (EV) fleets, the AA is committed to ensuring smaller businesses are not overlooked as they navigate the journey.

The UK’s almost six million SMEs have had a challenging 12 months, with preparations for Brexit and the impact of COVID-19.

Although refreshing the SME fleet mix may not have seemed business critical, the journey to zero emission road transport for new cars and vans in 2030 – the government’s deadline for electrification – is picking up pace. Backed up by calls from the likes of the British Chambers of Commerce, the right support will help SMEs embrace opportunities and get ahead of the EV curve.

Luke Flinders, head of affinity partnerships, British Chambers of Commerce, said: “We warmly welcome this pledge of support for SMEs from the AA. Businesses have been busy adapting since the events of 2020 and early 2021 but it is hugely important smaller organisations aren’t overlooked. SMEs need clear advice and trusted partners in order to be able maximise the opportunities ahead.”

Marc Samuel, head of SME and B2B telesales at the AA, added: “2020 was a year we will never forget and one that many businesses are still working hard to navigate.

Now, more than ever, we want to ensure SMEs are front of mind and getting the support they need.

“We’re at a really exciting point in automotive history and, looking ahead, there are many options for businesses to embrace low emission vehicles and the benefits for their operations. I urge SMEs to lean on their partners, ask the difficult questions and make sure their voices are heard.

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“Indeed, we recently celebrated a 98th anniversary with one of our SME customers, which is a fantastic testament to our heritage of working with smaller businesses.

We’re ready to listen, support and guide now, just as we have been for more than 100 years.”

Business Breakdown Cover from the AA Running a company with vehicles at its heart means that staying still isn’t an option.

The AA’s business breakdown cover will make sure your drivers get back on the road quickly – and with minimum disruption – if the worst happens. All you need to do is choose the right level of cover for you.

Which vehicles can be covered?

Whether you just have a single vehicle or run a whole fleet, the AA can cover your cars, vans, trucks and more – as long as they’re 3.5 tonnes or under. If you’re not sure if your vehicle would be eligible, you can call the AA on 0800 55 11 88 to check.

What does cover include?

You can choose from the following options for your company’s vehicles:

Roadside (compulsory) Repair or recovery to the AA’s choice of appropriate local repairer.

Home Start (compulsory) For breakdowns at or within 1/4 mile of your home address.

Relay Plus Extended Relay service to include one of three alternative arrangements for driver and passengers; car hire, accommodation or public transport services.

Accident Management Takes the hassle out of arranging repair, recovery and insurance claims after an accident or vandalism.

European Breakdown and recovery options for drivers in Europe (subject to territorial limits)

Up to 67% off business breakdown cover for CHAMBER MEMBERS† Cover from just £48.13 per vehicle, no matter how small your fleet!

Call the chamber to receive your special reference code for this Chamber offer! †Savings based on Fleetwide 3 Standard rates for 3-6 vehicles. £48.13 for Roadside and Home Start cover (Fleetwide 5). Fleetwide cover does not apply to: specialist vehicles, i.e.: taxis, mini cabs, hire vehicles, ambulances, police vehicles, vehicles on trade plates, minibuses, privately owned vehicles (unless used for business purposes), motorcycles and courier vehicles (all of which can be covered on Specialist rates, call 0800 55 11 88 for details), or any vehicles over 3.5 tonnes GVW. Offer cannot be used in conjunction with any other offer. Offer prices are only available while your Chamber membership is current. We reserve the right to review pricing at any time. Full terms and conditions available on request by calling 0800 55 11 88.

National Recovery Transportation of vehicle, driver and up to 7 passengers to a UK mainland address if prompt local repair not possible.

www.sussexchamberofcommerce.co.uk

tel: 01444 259 259

training

june/july August/September 2019 business 2021edge business edge

Training and Events Diary Customs Declaration E-learning Training The Chamber of Commerce network has partnered with some of the leading industry experts to launch brand new Customs Declarations Training designed to prepare businesses and trade professionals for the future of trade.

The way we trade with the EU is about to change, introducing the need for forms and processes not previously required. Up-skilled people are the key to continued training success once the UK leaves the EU.

Course content is based on the following topics: Introduction to Trade Business Responsibilities

The Customs Declarations Training programme delivers flexible, bite-sized e-learning modules, classroom courses, and virtual classroom sessions.

Export process

Grant funding: Visit our website (training) to obtain applications for HMRC training funding.

Classification – determining the use of commodity codes

Course pre-requisites: there are no prerequisites for this course.

Using Customs Procedure Codes – use of appropriate CPCs

Import process Valuation – explanation of the main methods and their application

Export and import controls Reliefs Preferences Customs simplified procedures – explanation of procedures and benefits Assessment: no formal exam will be taken however delegates will get to complete simulated forms to ensure they can complete simple customs declarations correctly.

Registering Interest: To register interest please email info@sussexchamberofcommerce.co.uk

Funded & Accredited Virtual Training Working in close partnership with Sussex Chambers of Commerce, East Sussex College Group have developed a suite of qualifications to support business to change and adapt by developing skills in 4 key areas; Digital Skills, LEAN Management, Equality & Diversity and Mental Health Advocacy in the workplace:

Level 2 Certificate in Digital Skills for WorkBecome qualified in the use of the latest digital applications used in the workplace including Microsoft Teams, Onefile/Dropbox, Instagram, Linked In etc. understanding best practice and how to use the evolving technology in a GDPR compliant way across your organisation.

Level 2 Certificate in Equality and DiversityQualify your staff with an accredited certificate to ensure equality and diversity is embedded in your strategic planning

and continuous professional development process.

Level 2 Certificate in Lean Organisation Management TechniquesThis Certificate is aimed at team leaders and project managers wanting to improve business performance through continuous professional development of employees and their skill set. Learners will develop an understanding of lean organisation techniques in business, develop their knowledge and understanding of business improvement tools and techniques and understand what makes and effective team including how to handle conflict.

Level 2 Certificate Mental Health First Aid and Mental Health Advocacy in the WorkplaceRaise your employees’ knowledge and awareness of the different types of mental health problems and

their prevalence, as well as understanding individuals with these conditions in order to care for and interact with them..

Using an intuitive online platform with optional 1:1 support from tutors via video conferencing we are providing a Government funded training package to give your staff the skills and resilience to meet the challenges of recovery.

Use the promotional code SUSSEXCHAMBERS1 to access any of these 4 courses free of charge for yourself or your staff while funding is available.

To enrol go to escg.theskillsnetwork.com and follow the application process. You will need to complete a short maths and English assessment and be asked some short questions about how the course will benefit you.

If you would like more information please contact: sussexskillssolutions@escg.ac.uk

AS A CHAMBER MEMBER YOU’RE WELL CONNECTED

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training

August/September 2021 business edge

Members enjoy discounted rates for training Tailored Training

course offers one credit towards the BCC Foundation Award in

Sussex Chamber can provide company bespoke training courses which is a fantastic way of designing one of our training courses to suit your business needs. This is a cost effective way of training a group of your employees at the same time, on a date that suits you and at the premises of your choice.

International Trade and candidates attending six or more courses

Foundation Award in International Trade

£1026.00 + VAT per person (members = 10% discount)

These courses are delivered online and are structured to match the ten British Chambers of Commerce (BCC) courses. Each

£1425.00 + VAT per person (non-members = 5% discount)

and obtaining six or more credits received the Award.

Note: receive a discount when booking any six of the courses at the same time. The following prices will apply:

Training Courses Gold & Premier members - You can now use your credit pots to pay for training International Trade - Virtual Training 20th Sept 6th Oct 18th Oct

9.30 - 12.30 9.30 - 12.30 9.30 - 12.30

Understanding Export 4th Aug

9.30 - 12.30

Time Management & Personal Effectiveness

9th Aug

9.30 - 12.30

Presenting & Speaking to Engage your Audience

19th Aug

9.30 - 12.30

Essentials of Negotiation

25th Aug

9.30 - 12.30

Unshakeable Confidence

26th Aug

9.30 - 16.30

Confident & Effective Communication

31st Aug

9.30 - 12.30

Resilience

4th Sept

9.30 - 11.30

Unshakeable Confidence

6th Sept

9.30 - 11.30

Resilience

9th Sept

9.30 - 16.30

Confident & Effective Communication (F2F)

14th Sept

9.30 - 16.30

Time Management & Personal Effectiveness (F2F)

15th Sept

9.30 - 16.30

Presenting & Speaking to Engage (F2F)

Import Procedures Inward Processing Relief

Foundation Award in International Trade - Online

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Personal Development & Communication Skills Virtual & Face to Face (F2F)

7th Sept

9.30 - 12.30

Export Documentation

8th Sept

9.30 - 12.30

Understanding Exporting

9th Sept

9.30 - 12.30

Methods of Payment

21st Sept

9.30 - 12.30

Import Procedures

22nd Sept

9.30 - 12.30

Documentary Letters of Credit

23rd Sept

9.30 - 12.30

Agents & Distributors

17th Sept

9.30 - 11.30

Time Management

Management & Leadership Skills Virtual & Face to Face (F2F)

20th Sept

9.30 - 11.30

Confident & Effective Communication

5th Aug

9.30 - 16.30

Essentials of Supervision

23rd Sept

9.30 - 16.30

Resilience (F2F)

11th Aug

9.30 - 12.30

Train the Trainer

28th Sept

9.30 - 16.30

Essentials of Negotiation (F2F)

23rd Aug

9.30 - 16.30

Essentials of Management

Sales & Customer Service - Virtual & Face to Face (F2F)

1st Sept

9.30 - 16.30

Introduction to Supervision (F2F)

16th Aug

9.30 - 16.30

Selling Skills for Results

22nd Sept

9.30 - 16.30

Train the Trainer (F2F)

17th Aug

9.30 - 16.30

Great Customer Service

24th Sept

9.30 - 11.30

Supervisor's Role

3rd Sept

9.30 - 16.30

Great Customer Service (F2F)

27th Sept

9.30 - 11.30

Motivation

7th Sept

9.30 - 16.30

Selling Skills for Results (F2F)

30th Sept

9.30 - 11.30

Delegation

10th Sept

9.30 - 11.30

Great Customer Service

30th Sept

9.30 - 16.30

Managing Change (F2F)

13th Sept

9.30 - 11.30

Selling Skills for Results

www.sussexchamberofcommerce.co.uk

tel: 01444 259 259

events

june/july August/September 2019 business 2021edge business edge

Events (Virtual) Virtual & Live Events 4th August

9.00 - 10.30

Are you Prepared for the EU VAT changes?

Members: £10, Non-members: £15

23rd Sept

14.00 - 15.30

Sussex Chamber AGM & Our Priorities

Members FREE, Non-members £15

28th Sept

9.00 - 10.00

Outlook for the UK Economy

Members FREE, Non-members £15

15th Oct

9.00 - 11.30

LIVE EVENT Maximise Your Membership - Kings Church, Burgess Hill

Members only - FREE

British Chambers of Commerce Events 9th Sept

11.00 - 12.00

Tariff Free Trade – Global Britain Explained - Webinar

FREE for all attendees

Affiliated Chambers - Networking with Sussex 2nd Sept

14.00 -15.30

Affiliated Chambers Networking

FREE to all members and affiliated members

15th Sept

9.30 - 11.00

Sussex Construction Forum - Pipeline East Sussex

Members: £10, Non-members: £15

22nd Sept

16.30 - 18.30

LIVE EVENT Manufacturing Forum in Partnership with Ricardo Plc

Members only: £20

21st Oct

12.00 - 14.00

LIVE EVENT Chamber Networking Lunch at South East Construction Expo (Ardingly)

Members: £20, Non-members: £30

Forums

Business Expos 7th Oct

10.00 - 16.00

LIVE EVENT Sussex Business Expo - Brighton Racecourse (Stands available)

A live event for all to attend - FREE

21st Oct

9.00 - 15.30

LIVE EVENT South East Construction Expo 2021 (Stands available)

A live event for all to attend - FREE

Key speakers announced for South East Construction Expo Hear talks from over 20 expert speakers as well as sit in on hot topic learning sessions.

A business breakfast, with excellent early networking opportunities, hear both AI expert Katie King and Chief Technical Officer Gatwick Airport, Cedric Laurier, discuss the plans for the Northern Runway.

Six speaker-led discussion sessions in the Expo Studio Highly informative session Leading the New Different, the route map to future prosperity through the SELEP Economic Recovery and Renewal Strategy with experts Adam Bryan, CE South East Local Enterprise Partnership (SELEP), Brian Horton Director, Horton Strategic, Richard Fitzgerald Economic Data Analyst, SELEP and Liz Gibney Partner, Master Planner, Urban Designer Lee Evans Architects.

The Importance of Sustainability in Planning Jonathan Buckwell DHA Planning, Heidi Copeland DMH Stallard and Richard Hawkes Hawkes Architecture.

Discussing Too good to waste – finding new ways of doing things will be Duncan Baker Brown BBM Sustainable Design, Dr David Greenfield and Head of Environmental Policy and Improvement Willmott Dixon, Cathy Myatt.

Malcolm Clarke, MD Baxall Construction, AI expert, Katie King and Richard Pilton, Kayo Digital, will be tackling What the

Construction Industry has to gain by adopting new digital technology The Economic Outlook and opportunities for Construction Florence Hubert from the Bank of England, Neil Edwards from Builders Conference and Tim Hague from Shoreham Port.

Successes and failures and everything in between with Michele Augousti Chair, Institute of Directors (Sussex) 'In conversation with’ Louisa Finlay MD Kier, Paul Hetherington former CEO Marshall Tufflex, Michael O'Hagan MD, Built Environment Keltbray, Josie Thornewill Head of Sustainability, Thakeham Women in Construction lunch with award winning Sue Nelson and Amy Gough Director CIOB and networking with Sussex Business Connections.

15 Meet the Expert round table discussions on topical issues and free Meet the Buyer sessions.

A Gala Expo Dinner including the presentation of the prestigious South East Construction Awards.

Free to attend, the Expo will be live and live streamed bringing together clients, contractors, developers, consultants and other related industries focussing on maximising opportunities and progressing the industry.

Supported by Sussex and Surrey Chambers of Commerce as well as IoD in Kent, Surrey and Sussex. Businesses involved include Sunninghill, Glenigan, Builders Conference, Willmott Dixon, Galliford Try, Baxall, Logan Construction, Kier, Pilbeam Construction and Westridge Construction Ltd. More info constructionexpouk.co.uk / 01732 758530 Twitter @ConstructExpo or LinkedIn: https://www.linkedin.com/ groups/4530020/

AS A CHAMBER MEMBER YOU’RE WELL CONNECTED

37

big interview

August/September june/july 2019 2021 business edge

A lesson in protecting data security on all fronts Helping businesses move their clients over to home-working free of charge has paid dividends for IT company Intelligent Performance.

By HELEN COMPSON While its own turnover did take a huge hit last year, the generous support this Crawleybased company offered others in the eye of the pandemic has engendered a high degree of loyalty in return.

“Yes, it has really paid off in terms of the number of new subscribers to our monthly support contracts,” said founder and Managing Director Steve Thompson.

“We have two sides to Intelligent Performance – the new projects division and the support division, which supplies and supports Microsoft 365 and antivirus programmes.

“The latter has kept the home fires burning this past year. The general feeling is that the Government isn’t going to get us out of this, we have to do it ourselves, and that is certainly my intention.”

Specifically, Steve and his team have been helping clients secure their networks and data so staff can work from home safely, whether on company or personal devices.

But with personnel gradually returning to the workplace, most often in a split pattern of office and home working, flexibility is now key.

that’s outdated by today’s standards but runs like a state-of-the-art laptop in this instance, because the power is coming from Azure.

“However, we aren’t tied to just Microsoft.

We are a solutions provider and will work with whatever system a client might already have, be that Sage or anything else.

And that is where Microsoft Azure, a platform that encompasses Microsoft’s full range of products, is coming into its own.

“Basically, it can host whole servers as well as individual desktops in the Cloud,” said Steve, “so no matter where a member of staff is or what device they are using, they can connect to their own desktop.”

“The power generally is moving away from the PC to the server in the Cloud.”

“If we need to bring in other people to meet the needs of a new customer, we will do that.”

Rather than shell out several thousand pounds for a physical server, with all the running costs that entails, more and more businesses are opting to go down this new route. “We now have a 50/50 split between networks and Cloud,” he said.

“We’re also finding that where a client has a remote desktop, they can buy a cheap laptop, a £200 model from Amazon say,

Working ostensibly with SMEs in a patch that covers South London, Surrey, Sussex and Kent, Intelligent Performance still puts together whichever outfit its clients choose, because at the end of the day, one size definitely does not fit all.

The team has taken advantage of the Covidinduced lull in proceedings to undergo the additional training that will ultimately take the company from the ‘top five per cent of Microsoft resellers worldwide’ echelon into the top one per cent. “We are very close to becoming a Gold Partner,” said Steve.

“The general feeling is that the Government isn’t going to get us out of this, we have to do it ourselves, and that is certainly my intention.”

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www.sussexchamberofcommerce.co.uk

Indeed, he recruited two new members of staff, on the technical side of things, during this last lockdown because the right people came on the market.

“A lot of companies have been downsizing, so I took the opportunity to pick up the staff I want ready for reopening,” he said.

At a time when many companies are starting to bring their workforce back into the office, he also takes this opportunity to stress the crucial role staff in every business can play in helping to maintain network and data security.

Quite frankly, hackers and spammers are always one step ahead and continually searching for ways to break through firewalls, he says. “Nowadays, it is as important to find out how quickly you can detect somebody is in your system as it is stopping them.

“The latter is actually nigh-on impossible, so it’s about making sure staff are taught what looks right and what looks wrong.

Everybody has to understand that you can’t rely on what’s coming through your computer as gospel.”

tel: 01444 259 259

Find your digital voice!

Engaging your brand with audiences that matter.

www.be-everywhere.co.uk | E: info@be-everywhere.co.uk | T: 0191 580 5990

Unlock your innovation potential with RISE Whether you’re just getting started or already have an idea that you’d like to develop, RISE can support your innovation journey to help your business grow.

If you’re keen to enhance your company’s productivity and competitiveness, and are a small or medium-sized enterprise (SME) based in West Sussex, then RISE innovation could be for you.

RISE (Research, Innovation in Sussex Excellence) is a free innovation business support programme, with the Universities of Brighton and Sussex providing: + leading research expertise + cutting-edge technologies + a range of innovation workshops and webinars + events and networking opportunities.

Where will your innovation journey take you?

rise-innovation.uk

The RISE programme is receiving up to £603,514 of funding from the European Regional Development Fund as part of the European Structural and Investment Funds Growth Programme 2014-2020 in England. Grant Reference: 04R21P04430 West Sussex County Council and West Sussex Councils are also providing partnership funding to support the delivery of RISE, and through this, to provide help and support to SMEs in West Sussex.