Business Edge 68 by Distinctive Media Group Ltd

Inside 4 business matters 8 the energy crisis 12 business support 20 chamber services 22 ask the expert 28 new members 32 training and events

the magazine for sussex chamber of commerce members

August/September 2022

The Energy Crisis

Sussex Chamber of Commerce

AS A CHAMBER MEMBER YOU’RE WELL CONNECTED

T H E P E R F E C T M AT C H D AY E X P E R I E N C E U P C O M I N G M AT C H PA C K A G E S 

ALBION v NEWCASTLE Saturday 13 August 3pm K ic k- o ff

ALBION v LEEDS Saturday 27 Au gust 3pm K ic k- o ff

ALBION v LEICESTER Su nday 4 S e p tember 2p m K ic k- o ff

A L B I O N v PA L A C E Saturday 17 S eptember 3pm K ic k- o ff

 P R E M I U M S E AT I N G  THREECOURSE MEAL  INCLUSIVE DRINKS

*fixture dates and times may be subject to change

BOOK NOW AT BRIGHTONANDHOVEALBION.COM

contents

August/September2022 business edge

Sussex Chamber of Commerce

Sussex Chamber of Commerce currently represents over 1,000 member businesses. Membership of Sussex Chamber of Commerce offers access to invaluable business advice, money saving benefits, networking opportunities and provides a voice for businesses at a local, regional and national level. Business Edge is delivered free of charge to all Sussex Chamber of Commerce members as well as key business decision makers across the county. It has a circulation of 4,000 copies per issue. Business Edge is a Sussex Chamber of Commerce publication. If you have any stories you would like to tell us about or any comments please drop us an email at enquiries@

sussexchamberofcommerce.co.uk

SUSSEX CHAMBER OF COMMERCE Unit 4, Victoria Business Centre, 43 Victoria Road, Burgess Hill RH15 9LR

PRODUCTION & DESIGN Distinctive Media Group Ltd 3rd Floor Tru Knit House, 9-11 Carliol Square, Newcastle Upon Tyne, NE1 6UF Tel: 0191 5805990 www.distinctivegroup.co.uk

ADVERTISING Michele Keeler, Business Development Manager, Distinctive Media Group Ltd 3rd Floor Tru Knit House, 9-11 Carliol Square, Newcastle Upon Tyne, NE1 6UF Tel: 0191 580 7161 michele.keeler@distinctivegroup.co.uk

FEATURE EDITOR Karen Southern karen.southern@distinctivegroup.co.uk

E-BOOK www.issuu.com/distinctivepublishing

Welcome to our Business Edge magazine! The Energy Crisis We all know that businesses are facing unprecedented challenges. The economy is still facing massive structural issues, including uncertainty about the UK’s relationship with the EU, continued Covid lockdowns in China, supply chain breakdowns, problems in recruiting people and rocketing energy costs. It really is the perfect storm of increasing costs, firmly putting the brakes on recovery. Inflation is at a 40-year high; Interest rates are climbing, dampening business confidence;

Ana Christie

And retail sales are continuing their downward trend

Chief Executive, Sussex Chamber of Commerce

Which will all lead to an overall contraction in the economy over the next six months, with just 0.6% growth expected for the whole of 2023. During the pandemic, the Government listened to businesses, stepped in, and gave vital support just when it was needed – this was a great example of our Accredited Chamber Network and Government working in partnership. Our discussions with Government continue. Cutting VAT on businesses energy bills to 5% would go some way to easing the squeeze on firms’ cashflow and give them some room for manoeuvre. The Government has until the autumn budget to reset, rethink and get their house in order. First, they need to put in place support for businesses now to weather this storm Secondly, they need to work in partnership with us, to develop a long-term, economic strategy for growth. Businesses want to train, develop and give their staff opportunities to grow. We are already seeing a drag on economic growth due to the lack of people in our labour market. Too many businesses are struggling to find the people they need to succeed and grow. 78% of firms tell us they are struggling to recruit. Government can do more to help firms fill their gaps. A great example of the Power of Partnership over the last year has been in the development of the eight Trailblazer Local Skills Improvement Plans, one of these being Sussex Chamber. We are already seeing positive outcomes from this truly collaborative process with colleges adapting their provision to better meet local needs, and businesses having a renewed focus on the long-term skills they need to succeed. Tackling the devastating effects of climate change is one of the biggest challenges facing the world today. All of us have a responsibility to play our part in reducing our carbon emissions, and the time to do that is now. The journey to

CONTENTS welcome

DISCLAIMER Distinctive Media Group or Business Edge cannot be held responsible for any inaccuracies that may occur, individual products or services advertised or late entries. No part of this publication may be reproduced or scanned without prior written permission of the publishers and Business Edge.

Net Zero can be daunting, especially for SMEs who may have fewer resources to dedicate to it. The Chamber network is here to help and guide businesses to sources of advice and funding. Reducing our carbon footprint is crucial but helping businesses to innovate through green products and services is essential. The role of Government is to set the conditions that allows the UK to be the best place for our entrepreneurs to start and grow a business. Government should incentivise, not hinder investment in growth. Long-term plan for growth must include growing British exports. The government’s export strategy was an excellent start, but there is much more to do. Trade is a powerful force for good. We are working with the Government on further discussions with countries across the globe, including India, Canada, and the Gulf Corporation Council. We need to reduce the red tape and cost burdens currently placed on British businesses to ensure smoother exporting. Businesses are run by innovative, dynamic, committed people, in places, across our nations. What they want to see is a long term, strategic plan for their businesses because that will give them the confidence: To invest in their people, developing the skills businesses need; To invest in their environment and building a green global economy; And to invest in new opportunities for future sustainable growth. Sussex Chamber and the Accredited Network will continue working to connect, to support and to give a voice to local businesses. Share your business news and stories with Sussex Chamber. Call our membership team today 01444 259259.

business matters

23-25

new members

28-29

business matters

4-6

business matters

energy crisis / sustainable business

8-9

training & events

32-33

finance focus

34-35

business support

12-13

business matters

14 - 18

chamber services

20-21

ask the expert

business matters

sussex chamber expo

business matters

AS A CHAMBER MEMBER YOU’RE WELL CONNECTED

business matters

August/September2022 june/july 2019 business edge

Sprint Electric DC drives commissioned for space comms application Sprint Electric are absolutely delighted that one of the world’s premier space communication gateways, Goonhilly Earth Station, chose to upgrade their deep-space satellite dish using their digital DC drives. Gary Keen Director, Sprint Electric

Founded in 1987, Sprint Electric manufacture DC Drives that are fitted into countless industrial applications around the globe. Although more usually, they supply into the worldwide industrial market including the printing, metals, paper, plastics, material handling and leisure industries. Their DC drives enable the accurate control of tension and speed of electric motors, so are ideal for controlling industrial machinery that performs precise patterns of functions. Goonhilly Earth Station needed just that functionality when upgrading their huge deepspace satellite dish, pictured on the right. The overall brief was to renovate a deep space antenna, Antenna GHY-3. Originally built in 1972, the unit consists of a reinforced concrete tapered tower and a main 29.6m diameter counterbalanced reflector dish that is held within a frame of interconnected and braced metal girders. As a Grade 2 listed site this landmark building is of special interest, warranting every effort to preserve its history and visual appeal during the extensive upgrade of the dish. The existing motor drive system consisted of four DC motors. These and the mechanics of the rack were serviceable and in reasonable condition so there was no need to replace them. Unfortunately, the electronic control equipment consisting of discrete rack mounted analogue control gear and a mass of interconnecting cables was found to be inoperative. These discontinued parts had to be removed and completely replaced with a new control system. Due to the intricate mechanical linking of the drive mechanism it was decided to replace the inoperative motion control equipment with the latest digital PLX DC drive technology from Sprint Electric. This renewal process is known as ‘retrofitting’. A critical consideration of this particular project was the loading of the dish, which changed considerably over its required path of movement. It was essential that the drives had both accurate speed, current control and full four quadrant (4Q) operation. 4Q facilitates the ability to forward brake, forward motor, reverse motor and reverse brake. This level of precision was essential in order to be able to locate and track a distant star or satellite at considerable distance.

The PLX digital DC drives were paired in a ‘master slave configuration’ meaning that either one of each pair is able to become the master drive. With the master drive set in speed control and the slave in current control the motors work in perfect load sharing. Feedback was achieved with 28 Bit Encoders giving over 26 Million pulse per revolution which allows accuracy to be controlled to 0.001 of a degree. This precision accuracy is vital for deep space applications. The DC Drive four quadrant control ensures that this accuracy is maintained throughout the speed range and the varying load conditions. Gary Keen, director Sprint Electric commented: “We are committed to providing innovative products backed up by a high level of customer service. Both size and functionality are vital considerations when sourcing suitable alternative DC drives. All Sprint Electric’s drives offer a wide speed and accuracy range that can precisely control necessary movements. Our drives are designed and manufactured to be more compact than most of the installed base of

www.sussexchamberofcommerce.co.uk

DC drives found in the field, so are ideal for retrofitting.” The project was completed in two phases. The Motor Control Unit, (MCU), managed by specialist electrical engineers Start Electrical, described above. And the second phase the Antenna Control Unit, (ACU), which was a joint project with Leeds University. The flexibility of the MCU allowed the University team to maximise the adaptability of the antenna. The ACU has given the ability to locate satellites and sky objects by grid reference and then to accurately track them and this has expanded the use of Antenna GHY-3 bringing it back to life, keeping its dramatic visual quality and retaining its original form. The system far outperforms the previous control equipment. Based in Arundel, Sprint Electric Ltd. offers a wide range of DC motor control, with over fifty models covering both single phase and three phase, regenerative and nonregenerative applications. See sprint-electric.com for more details.

tel: 01444 259 259

business matters

june/july 2019 business edge August/September2022 business edge

What is Resilience Resilience is a current “buzzword”, particularly in relation to our urban spaces and infrastructure, but what does it mean? What defines resilience? Who defines resilience? And more importantly, what can every one of us do to encourage resilience? Louise Page Marketing Manager, GreenBlue Urban Limited

The Oxford Dictionary defines resilience as: “the capacity to recover quickly from difficulties; toughness” and “the ability of a substance or object to spring back into shape; elasticity”.

So, what does that mean? None of us has access to a crystal ball, but thankfully there has been huge progress in future forecasting for urban areas. Not only how we are going to use our public realm, but what the challenges are likely to be. Climate change is, of course, top of the list, but there are other potential issues that need consideration. Changing demographics, changing transport modes and even long-term health problems mean that we must try to plan ahead.

By 2050, estimates predict that 70% or more of the population will live in cities. 60% of new urban settlements are yet to be built! Some towns have become uninhabitable due to climate change – removal of vegetation leading to extreme heat stress. Therefore, if we are creating places where we can “bounce back better” from future urban challenges, we need to plan green infrastructure sustainably to help with urban resilience for future generations.

GreenBlue Urban has always promoted the dictum of “every tree should have the same opportunity to attain species potential longevity” Some of the most resilient cities in the world have high canopy levels having used the correct urban planting methodology, including; Vancouver, Toronto and Boston. Therefore, it is vital that we understand that if we are to retain our critical canopy cover, we must plant trees in such a way that they can attain maturity. Discover more at greenblue.com

CoirProducts.co.uk: inspiring communities in horticulture CoirProducts.co.uk (of Salike Limited) provides a wide and innovative range of coir-based growing media. Coir-based products are natural, organic, biodegradable, and peat-free. Since our inception, we have had the largest portfolio of coir-based products in the UK, and have over 40 product varieties to be launched this year. Shiran Amunugama Director, Coir Products

The founder of our company has been in the coir industry for over 15 years. In our early days, we were mainly supplying coirbased goods by the container-load to our customers around the world. Yet, we encountered an urgent gap, where we felt customers were being over-charged for some of the products they buy, especially in smaller quantities, which is why we launched CoirProducts bringing highquality products at affordable prices. During our time in the industry, we learnt many valuable lessons, which continue to shape who we are. Here are three

important lessons that have contributed to the growth of our business: Serving customers with honesty and integrity: As a purpose-driven company, what drives us is our commitment to bring products made with the utmost care and concern for the people and the planet. We are directly involved in the manufacturing process, and our products are ethically produced and sourced. Adopting sustainable practices in our work: We have moved towards sustainable packaging, and have stopped using unnecessary plastics in our packaging. We are becoming carbon neutral in our operations, and ensure that our day-to-day operations take place in an environmentally-friendly manner. Nurturing and inspiring people and communities in horticulture: We

understand the value of community, and are committed to sharing knowledge and building partnerships with those in the sector. We also believe in the wider benefits of gardening and growing for an individual’s wellbeing and mental health, and continue to support towards this end. coirproducts.co.uk

AS A CHAMBER MEMBER YOU’RE WELL CONNECTED

business matters

August/September2022 june/july 2019 business edge

Energy Crisis I have become mildly obsessed with trying to work out the most efficient way to have enough hot water at home so that everyone is happy, including the bill payer! It’s 10 o’clock as I write this and 25C outside and we have spent £3.31 on energy so far today. The prospects for the Winter are really quite scary.

Short courses launched for employees considering career change after Covid pandemic James Haigh Senior Press Officer, University of Chichester

University of Chichester unveils executive courses providing qualifications in short time. More than 40 per cent of British workforce considered career change in aftermath of Covid pandemic, according to recent survey. Certificates in wedding planning, event management and becoming effective leaders led by University experts and industry professionals. People considering a career change in the aftermath of the Covid-19 pandemic are being urged to sign up to short courses to boost their chances of getting a job. The programmes, from the University of Chichester, are aimed at helping anyone upskill to new occupations or develop different skills, including event management, marketing, and leadership roles, alongside other areas. Significantly, no prior qualifications or experience is required to enrol onto the short courses, most of which can be completed in a week or month. Co-creator of the programmes Dr Wendy Sealy, who specialises in event management at the University, said: “Changing career path doesn’t have to be a big leap, and these short courses will help make the transition to a new job as simple as possible. “They are also aimed at people keen on progressing in their occupations – perhaps learning new working habits following the

pandemic, developing skills for their return to the office, or starting a business.” The impact of Covid caused more than 40 per cent of the British workforce to consider changing jobs, according to a recent survey by Microsoft on more than 160,000 employees. The executive short courses from the University of Chichester are intended for people to get qualifications in short time. Students enrolled onto its events management programmes can get advanced certificates in wedding planning or health and safety. Its people management certificates, meanwhile, are aimed at upskilling employees to become effective managers and team-leaders, with further certificates in human resources and organisational change available. The programmes are each tailored to the students’ own needs and are also offered to organisations looking to develop teams of employees, said senior lecturer Paula Jenkins who specialises in HR at the University. She added: “We want to empower people to take control of their careers through learning, professional development, and networking, which are essential skills for any stage of our working life. What makes these executive short courses different is that they are open to everyone from all backgrounds and no special entry requirements are needed.”

For businesses, grappling with inflation across almost all input costs, lower consumer confidence and wage inflation, the challenges are severe. For many, recovery from covid lockdowns, bringing with them increased debt to service, has barely happened. Add into the mix is political turmoil at home, geo-political tensions around the world and Governments and central banks having to navigate a path between controlling inflation and avoiding recession. It is as challenging an economic outlook as we have seen for a generation. Unsurprisingly the British Chambers of Commerce’s (BCC) Quarterly Economic Survey (QES) for Q2 2022 – the UK’s largest independent survey of business sentiment and a leading indicator of UK GDP growth – shows key economic indicators flashing red. Indicators for turnover and profitability confidence, as well as investment, all worsened from their Q1 positions. Firms expecting an increase in turnover over the next twelve months dropped from 63% to 54%, this is the lowest figure since Q4 2020 when much of the UK was under some form of lockdown. The BCC’s stance is that a cut in VAT on energy bills to 5%, and other steps to relieve the tax burden on firms to encourage investment are crucial. Better infrastructure, a strategy to address labour shortages and a unified long-term economic strategy to give businesses more certainty is also needed. The Government must swiftly demonstrate that it is on the side of business if confidence to invest is to be restored.

For more go to www.chi.ac.uk/businessschool/executive-short-courses.

www.sussexchamberofcommerce.co.uk

tel: 01444 259 259

Rob Clare Chairman, Sussex Chamber of Commerce

JAGUAR I-PACE

PEACE OF MIND HAS NEVER BEEN SO ELECTRIFYING.

JAGUAR I-PACE BUSINESS OFFER FROM JUST £639 + VAT PER MONTH Join the electric movement with the award winning Jaguar I-PACE. The Jaguar I-PACE SE is available with impressive specification: • 20” 6-spoke alloy wheels • Premium LED headlights with signature Daytime Running Lights • Powered tailgate • Wireless device charging • Heated, electric, power fold, memory door mirrors with approach lights and auto-dimming driver side

JAGUAR I-PACE SE EV400 ON JAGUAR BUSINESS CONTRACT HIRE 47 Monthly Rentals*

£639 + VAT

Initial Rental in Advance

£5,751 + VAT

What’s more, the Jaguar I-PACE offers only 1% BIK tax charges and is exempt from the usual road tax and emission charges, offering zero Vehicle Excise Duty. You can drive away the Jaguar I-PACE from just £639 per month on Business Contract Hire. To find out more contact Kate Chapman, Business Development Manager 01293 439067 kate.chapman@harwoods.uk.com

Harwoods Jaguar Land Rover Crawley Manor Royal, Crawley, West Sussex, RH10 9LW harwoods.uk.com *Important Information: Business users only. Based on an I-PACE EV400 SE standard specification, maintained. Excess mileage charges (22.30p per mile +VAT). Must be returned in good condition to avoid further charges. Contract Hire subject to status. This promotion cannot be used together with other manufacturer’s promotions and is subject to availability at participating Retailers only for new vehicles registered before 30th September 2022. Contract Hire is provided by Jaguar Contract Hire, a trading style of Lex Autolease Limited, Heathside Park, Heathside Park Road, Stockport SK3 0RB. Model shown may include optional features and may not be representative of the offer displayed. #40367

the energy crisis

August/September2022 june/july 2019 business edge

Why marketing remains essential in the face of the energy crisis The world is facing an energy crisis that is driving the cost of living up and pushing business expenses to new heights. With increased costs and a general economic turndown, some businesses are struggling to remain profitable. Therefore, we’re looking at how marketing and search engine optimisation (SEO) helps in these challenging times. Connor Doyle Content Writer, Artemis Marketing

From maintaining sales and enquiries to better targeting of customers and using analytics to optimise your return on investment; marketing and SEO are essential tools for success during a recession. As Henry Ford said, “The man who stops advertising to save money, is like the man who stops a clock to save time.” Let’s see why.

The impact of the energy crisis in SEO Uncertain economic times are always difficult for businesses, but small companies are often affected more severely. This can be due to more impactful cash flow reductions, demand loss, staff shortages or market constraints. Due to the economic headwinds facing the UK, many companies are seeing falling sales, while those bucking the trend are commonly driven by online marketing.

How SEO can help companies during hard times While the energy crisis has increased expenditures across the board, cutting your marketing and SEO budget is a risk. Particularly as many businesses significantly increased their online investment during the pandemic and have maintained these levels in 2022, putting those not doing so at risk of falling behind. Here are some examples of the ways online marketing can help.

Website optimisation Potential customers gain their first impressions from their initial experience with your website, so it must be a positive one. Optimising your website in line with Google’s guidelines goes a long way, such as page load speed of under two seconds and ensuring your site is mobile-friendly. Tools such as Google’s Mobile-Friendly Test and GTmetrix are essential for testing website search engine friendliness and speed.

Calls to action Calls to action (CTA) act as signposts for a user, telling them what to do next. Without effective CTA, customers find it difficult

to see where they need to go to make a purchase or enquiry.

Conversion rate optimisation Something as simple as including a phone number and email in a visible location on your home and contact pages improves conversions for quick contact and you are perceived as more trustworthy. This optimisation can be refined using A/B testing methods to see which call to action is more effective.

The importance of continued marketing during economic difficulty If a recession is approaching, which many commentators believe it is, we strongly suggest that you don’t stop marketing and advertising. The advantages of maintaining and increasing marketing spending during hard times can outweigh the expenses saved by slashing your budget. Businesses that cut their marketing budget find themselves at a disadvantage when the market returns to normal. Not only do they have to work extra hard to return to the marketing levels they enjoyed pre-budget cut, they have the challenging task of trying to catchup to companies that continued spending on this essential business expense.

Is growth in recession possible? Perhaps one of the best examples of growth in hard times is Amazon, which enjoyed a sales growth of 28% in 2009, immediately following the financial crash of 2008. Amazon’s Kindle products were a new concept but one that helped the nowgiant company increase its market share through public perception.

www.sussexchamberofcommerce.co.uk

Customers viewed Amazon as an innovative company that provided lower costing books (ebooks) than printed books. This saw more customers buying e-books on Christmas Day 2009 than printed books, which was a first. Another great example of a company growing during hard times through strong and effective marketing is Toyota during the 1973-1975 recession. At the time, the Toyota Corolla was second on the United States’ miles per gallon report behind the Honda Civic. However, Toyota vowed to maintain its marketing budget despite an energy crisis that crippled many car manufacturers, and by 1976 it was the top imported carmaker in the United States. That focus on marketing and hammering home Toyota’s positive MPG helped maintain public perception while others fell by the wayside.

Maintain marketing levels for continued sales When times get tough it’s important to fight even harder to make yourself visible rather than tamely succumbing to the effects of the market. In the face of the energy crisis, this is an opportunity for companies to buck the trend of their rivals and boost their online visibility through effective SEO marketing. If you’re new to online marketing or unsatisfied with your existing website performance, Artemis Marketing are experts in SEO for local businesses. We’ll help you understand how your business is currently performing online and how to improve your SEO to increase traffic and drive sales forward. For more info go to artemis.marketing.

tel: 01444 259 259

the energy crisis / sustainable business

August/September2022 business edge

Grant Worth Up to £25,000 Brighton Energy Co-op is delivering the Community Solar Accelerator programme which provides grants to small and medium-sized enterprises (SMEs) and is funded by the European Regional Development Fund (ERDF). The Community Solar Accelerator can finance 40% of the total cost or up to £25,000 of either Solar PV or Solar PV in combination with electric vehicle charging points. This project is primarily aimed at businesses in the Coast to Capital region. Register your interest via our website and speak to a friendly member of our team. brightonenergy.org.uk/csa Email: csagrant@brightonenergy.org.uk

Sustainable Business We are hearing about Sustainability and ESG all over the place at the minute but are they trendy corporate buzz words or the real future of business? Linsey Pattenden Consultant Solicitor Rohan Solicitors

Sustainable business is growing at every level. At grass roots level, we can see successful VC Investment funds such as Vala Capital that focus on supporting founders with innovative and sustainable businesses. Those businesses commit to clear sustainability objectives as a condition of the capital investment, ensuring it remains a focus in the business as they grow. There are the businesses themselves that are born from innovation and creativity specifically to achieve sustainability goals. Companies such as ape2o who aim to eradicate single use plastic water bottles by providing a circular, cheaper

alternative. Vending machines that serve chilled, still and sparkling water for you to use your own reusable water bottle, in addition they commit to using 10% of their sales to fund ocean, beach and river conservation projects worldwide. Then there are the already established businesses, making changes big and small to improve their sustainability. The Adam Reed London hair salon is one such example. They are a member of the Green Salon Collective who make innovative sustainability solutions accessible to all size businesses. They compost old salon towels, use discarded hair to clean up oil spills and turn used PPE into clean energy.

and the planet is a testament to that. Companies can apply to become a certified B Corporation by going through a verification process to ensure they meet high standards of social and environmental performance and accountability. There are to date over 5,000 B Corps in 82 countries. Sustainability and ESG? We think they’re here to stay. www.rohansolicitors.co.uk

Businesses are embracing the concept of sustainability, not because they have to but because they see it as the way forward. The growth of B Lab a non-profit network changing the approach to global economy so that it is not just shareholders that benefit through business, but communities

AS A CHAMBER MEMBER YOU’RE WELL CONNECTED

advertorial

August/September2022 june/july 2019 business edge

Donating planters to a local school

The relocated ticket vending machines situated in front of a new golden cladded wall

A cleaner, greener Gatwick Airport station The Gatwick Airport Station Project will transform passenger experience at the station, making the journey from train to plane easier for all passengers. The project remains on track for completion in 2023 and has now completed a number of milestones including the refurbishment of two overbridges, the installation of eight new escalators, a new larger ticket vending machine area and a new special assistance point. One of the key drivers for the project is to increase the share of passengers arriving at the airport by rail from 42% today to 50% by 2040. By creating a better, more accessible station more passengers will be encouraged to travel to Gatwick Airport by train - one of the most environmentally sustainable ways of travelling. As well as encouraging greener journeys by rail, the project is trying to make the construction as environmentally friendly as possible. Project Director Network Rail, Simon Newland, explains: “The whole team is passionate about reducing the carbon footprint of the project, embedding environmental best practice and delivering the project’s Carbon Management Plan.” Costain is the main contractor delivering the project and they’ve committed to reduce plant emissions, incorporate low or zero carbon materials, switch all of their energy connections to carbon neutral energy tariffs and overhaul their vehicle

fleet to ultralow emission vehicles as part of this commitment.

building providing energy efficiencies and cost savings.

Mark Howard, Project Director Costain said: “The Gatwick station project aims to leave a fantastic legacy for the airport with a much improved passenger experience from the train to the plane. Whilst delivering these improvements we are working hard to reduce our carbon emissions and have made significant progress by using low carbon concrete, electric plant and tools and changing to HVO (Hydrotreated vegetable oil) fuel for our plant.”

Instant water heaters that have longer life spans than traditional storage water heaters and use less energy and water will be installed The waste from the site goes to a registered and licensed waste facility which is essentially 100% recyclable/recoverable.

LED lighting will be installed in all permanent installations, including the inside of the lift cabs. Each halogen bulb switched to a similarly bright LED bulb has saved 5kg of CO2 emissions.

The project uses low carbon concrete for construction activities and so far has used just under 3,000m3, saving more than 500 tonnes of CO2 emissions over a standard concrete – the equivalent to driving 3,000,000 km in a diesel car, which is almost 75 trips round the circumference of the world. Any leftover concrete (which would normally end up as waste) is used to create planters – these are then donated to local schools and hospices – we’ve donated over 100 so far.

Energy saving reduced speed technology will be implemented with the new station escalators. This means that the escalator will operate at a slow speed when empty then speed up automatically when passenger load is detected.

“We’re entering the exciting final stages of the project and counting down to completion next year. The new station will deliver so many benefits for passengers and they will be able to move between the station and airport seamlessly” adds Simon.

A hybrid heating and cooling system will be installed in the new station office

Find out more about the project at www.networkrail.co.uk/Gatwick

Also in support of this, the Gatwick Station project has implemented a number of design and material changes, which make carbon and cost savings:

www.sussexchamberofcommerce.co.uk

tel: 01444 259 259

RISE Horizons programme A new series of inspiring thematic workshops and masterclasses, using the latest cutting-edge research and industry insights to address sector-specific challenges and their emerging opportunities. + Innovation in Tourism and Hospitality + Innovation in Manufacturing and Supply Chains + Innovation in Health and Adult Social Care

Explore the RISE Horizons programme

rise-innovation.uk/programmes RISE membership and participation in this programme is free for eligible small to meduim-sized businesses.

The RISE programme is receiving up to £603,514 of funding from the European Regional Development Fund as part of the European Structural and Investment Funds Growth Programme 2014-2020 in England. Grant Reference: 04R21P04430. The West Sussex Councils are providing partnership funding to support the delivery of RISE, and through this, to provide help and support to SMEs in West Sussex.

business support

August/September2022 business edge

Why not learn a new skill?

A great insight into the world of wine. Our Wine & Spirit Education Trust (WSET) Level 1 Award in Wine course will introduce you to the different methods of making wine, the different styles and grape varieties, how to store and serve wine. You don’t need any previous knowledge or experience – just enthusiasm! For the more experienced we run Level 2 courses. Dates are available throughout the year.

The perfect way to have a team building day! • • • • •

Walking in the South Downs National Park Qualified knowledgeable walk guide Walk to match your fitness Seven Sisters hike/Cuckmere River stroll Sussex pub lunch with local produce

Email: info@fizzonfoot.com

• Accompanied by our wine connoisseur • Vine to Wine tour of prize-winning vineyard • Tutored wine tasting by the on-site wine maker • Transport included

We can build your day around you, just call us! Tel: 01323 737271 Mobile: 07971 851777 @fizzonfoot fizz on foot @fizzonfoot www.fizzonfoot.com info@fizzonfoot.com

www.sussexchamberofcommerce.co.uk

tel: 01444 259 259

business support

june/july 2019 business edge August/September2022 business edge

Zoom Vs Microsoft Teams – Which is best? As unintended consequences go, online collaboration got a really massive boost when the COVID 19 pandemic swept around the world as the virus looked to decimate the business landscape. Video calling that had once been the communication tool for all but a few, two video conferencing tools Zoom and Microsoft Teams saved the day and business too. During the lockdowns, sitting in front of a camera quickly became 90% of a person’s working day. Calendars very rapidly became a sea of virtual meetings with shirt, ties and pyjama bottoms becoming de rigueur. With flexible working in the mainstream, anyone using Zoom or Microsoft Teams created their own rules very quickly. Virtual meetings quickly boosted engagement between internal and external stakeholders, improved employee productivity and efficiency, which in turn reduced employee absenteeism, as well employee’s mental health, by reducing stress, increasing job satisfaction and morale, by using collaborative technology. Anyone armed with just a laptop, headphones and a simple to install piece of software, (and the internet of course) could converse with anyone just as easily from a converted garden shed, or from their favourite coffee shop. Quality video calls had finally come of age; you can now have super productive conversations, one-onones and team check-ins easily, check on daily workflows, hold meetings around the globe and all the time be safe from the COVID Virus. If any piece of tech was near

perfect, video conference calling is the man of the match. So, if you had to choose between Zoom and Microsoft Teams, which one of these giants of video call conferencing platforms is better?

on Zoom, any sentence with the word Zoom in it, everyone knows what you’re doing. Zoom is a cloud-based conferencing system, whereby you can use video or audio calling. Zoom is available to everyone, everywhere they can get an internet connection.

ZOOM

To read the full story scan

Back in December 2019, Zoom was serving some ten million daily users. Fast forward to early 2022, more than 3.3 trillion meeting minutes were clocked up using ZOOM software. Zoom call, Zoom meeting, they’re

the following QR Code with your Smartphone Camera.

ISO 9001:2015 & ISO 27001:2013 Certified

IMAGINE HAVING ACCESS TO ALL THE BEST IT SERVICES. CNC provide the most comprehensive range of IT services in the South East including: – IT Support & Outsourcing

– Hosted Phones & Mobiles

– Internet Connectivity

– Security Services

– Installation & Infrastructure

– Cloud & Hosting

– IT Hardware & Software

– Disaster Recovery

– Cloud e-Mail Archiving

– Apple Support

– Mobile & Remote Access

– Virtualisation

– Off-Site Data Backup

– Office 365 & Azure

We would love to talk to you and offer a Complimentary systems & security check-up with no obligations to use our services.

— 01273 386 333 — sales@cnc-ltd.co.uk — www.cnc-ltd.co.uk

Celebrating 25 Years in business

1996—2021

AS A CHAMBER MEMBER YOU’RE WELL CONNECTED

business matters

August/September2022 june/july 2019 business edge

Sell more with outreach experts Sopro helps you sell more by starting new sales conversations with the people that matter to you. Ryan Welmans CEO, Sopro

Sopro is a sales engagement platform, run by outreach experts. The fully managed outreach service sources your ideal prospects, engages them with personalised emails and connects them directly to your sales team when they are ready to talk business. Research has shown that salespeople spend as little as 10% of their time pitching, proposing, and closing. The other 90% is spent on researching prospects, sourcing contact details, cold calling, manual email intros, events, travel, and admin. Companies like Sopro reverse that statistic and allow sales teams to spend 90% of their time doing what they do best: selling.

A sales engagement platform… Sopro builds a live list of the people you want to contact, just for your campaign and emails are sent directly from your sales team, using Sopro’s technology. The positive responses simply drop directly back to your inbox.

Sopro’s client portal offers total control, with detailed reports and additional tools to help you or your sales team to maximise the impact of your campaign

…run by outreach experts

experts all work on improving your campaign. All their prospecting is fully compliant with all major frameworks so you can rest easy knowing they’ve got you covered.

Expert prospecting writers work with you on email templates. Proven message sequences and data insertions create highly personalised messages which connect with buyers.

Sopro’s service takes your outreach to the next level, using their tech and prospecting experience to deliver your company’s message to the people that matter to you.

You have a dedicated team of a customer success and a campaign manager, and behind the scenes an army of developers, tech experts, data scientists and compliance

To discover how prospecting can transform your business, download your free copy of Sopro’s State of Prospecting report at www.sopro.io/business-edge/

Business expo returns for local businesses A valuable opportunity is returning in Brighton by the form of a highly successful and valuable business to business exhibition. Benefitting and supporting small and medium sized businesses in the region. The Brighton Business Expo is being organised by B2B Expos. The event will feature a packed exhibition hall with over 70 stands, keynote speakers, free seminars, workshops and endless networking opportunities. A chance to learn and socialize all in one place. The returning business expo, which will be held on 6th October at Brighton Racecourse, will benefit all types of businesses in the region and local firms are encouraged to get involved. If you would like to find out more about the event, whether you’d like to exhibit or visit, please visit b2bexpos. co.uk or call 0845 139 9301. It’s going to be an unmissable event for local businesses, so get the date in your diary – we’ll see you there!

www.sussexchamberofcommerce.co.uk

tel: 01444 259 259

business matters

june/july 2019 business edge August/September2022 business edge

Ricardo mentors inspire Sir Robert Woodard Academy students to Dare to Dream Global engineering, environmental and strategic consultancy, Ricardo have pledged their support to the local community by helping students build their self-confidence and realise their potential by taking part in Dare to Dream, an inspirational programme created by the Love Local Jobs Foundation in partnership with Adur and Worthing Councils. Christina Fishlock Head of Community Programmes, LoveLocal Jobs

Since March 2022, Ricardo has been working with Sir Robert Woodard Academy in Lancing to support the delivery of the programme to their students, with a focus on promoting self-awareness, resilience, mindset, gratitude, teamwork and employability. With 300 year 9 students in attendance, Jack engages with the students in a unique way and encourages them to think differently about their futures through drawing upon his own experiences and the challenges he faced growing up. In addition to Jack’s inspirational deliveries, five mentors from Ricardo have supported 15 students from Sir Robert Woodard Academy, offering them one-to-one

guidance to help promote self-awareness, build resilience, and support employability. The Dare to Dream programme is delivered through a series of interactions with the students including Jack’s inspirational assemblies, interactive workshops and one-to-one mentoring with volunteers from Ricardo, including a visit to the Ricardo offices in Shoreham to experience a real-life working environment. Caroline Mawdsley, Learning and Development Lead at Ricardo, said: “It was fantastic to welcome the students

to Ricardo’s Shoreham Technical Centre for them to learn more about what we do and see first-hand some of our advanced, state-of-the-art, manufacturing, testing and assembly areas. “We’re proud to be part of the Dare to Dream initiative, and our mentors have really enjoyed supporting the students to understand the potential career pathways that are open to them, including in engineering disciplines. We look forward to supporting future events as part of our ongoing partnership.”

Why now is the time to take your business international The last 15 years have been incredibly turbulent for businesses of all shapes and sizes – from the financial crash of 2007/8, to Brexit, to the pandemic, to the war in Ukraine. Sarah Jennings CEO, Oban International

Yet despite – or perhaps because of – this backdrop, there are good reasons to expand your business internationally: Decreased competition: Your home market might be highly competitive or have reached saturation point. By branching out overseas, you might be able to compete in less saturated markets and gain a greater share of voice. Risk mitigation: By operating in different markets, you spread risk. Economic lows in some markets or regions might be offset by economic highs in others. Smoothing seasonal peaks: Seasonality may vary across regions – most obviously, the seasons are inverse in the southern hemisphere compared to the northern – which means peaks and troughs will

be different, extending demand for your product over the year.

brings a new dimension to your company’s talent pool.

Enhanced reputation: Operating internationally will increase your stature and raise your profile. Global operations can help build name brand recognition to support future business scenarios.

Competitive advantage: Depending on your sector and target market, you may obtain first mover advantage which allows you to build strong brand awareness with consumers.

Opportunities to specialise: Being exposed to the challenges and opportunities of other markets may lead to product or service innovation, helping you to develop your niche and evolve your operations. Benefitting from currency exchange: You can spread the risk of relying on one currency and take advantage of the relative strength or weakness of the pound to sell to customers in other markets. Disposal of surplus goods: There may be an opportunity to sell surplus goods in other markets which you might not have sold in your home market as demand varies around the world. Access to new talent: Adding local employees or expertise in new markets

Larger margins: The cost of acquiring customers in other markets may be lower. The greater economies of scale you acquire by scaling internationally can generate cost efficiencies too. In short: Going global is not without risk but the potential rewards are huge.

Sarah Jennings is CEO of Oban International, a Brighton-based digital marketing agency which specialises in international growth. For more insights, follow Oban International on LinkedIn or visit obaninternational.com/blog

AS A CHAMBER MEMBER YOU’RE WELL CONNECTED

advertorial

August/September2022 june/july 2019 business edge

Unlocking value on the road to Net Zero In line with the Government’s net zero emissions by 2050 goal, it has never been more crucial for manufacturers to reduce their carbon footprint. Some businesses in the sector may have some concerns about the cost of carbon reduction strategies. However, effective investments in sustainability can enable businesses to realise significant commercial rewards.

Caroline Milton Audit Partner & Head of Manufacturing, Menzies

Some manufacturers have already started moving towards net zero by investing in the following: Eco-friendly products Green packaging solutions Waste minimisation strategies Energy-efficiency initiatives When considering environmental and social governance (ESG) strategies, Make UK, the manufacturers’ organisation, have found that many manufacturers still have significant changes to make. 30% of manufacturers have yet to appoint a responsible individual to lead the project,

whilst half do not yet measure their sustainability.

SUPPORT IN DEVELOPING ESG PLANS Strong ESG has become more critical than ever before in consumer, customer, employee and investor decision making. Grant funding is available to support manufacturers in making specific sustainability investments. These tend to be focused geographically. Manufacturers should seek advice on the options available to their business through industry and funding organisations, such as Local Enterprise Partnerships (LEPs) in their region, or using the government website If the business is planning to invest in new plant and machinery, it may be worth bringing forward investment plans to take advantage of both the capital allowances 130% super deduction for plant and machinery (available until 31 March 2023)

www.sussexchamberofcommerce.co.uk

and the current £1 million limit for the Annual Investment Allowance where assets do not qualify for the 130% super-deduction. The AIA allowance limit is now available until the end of March 2023.

SUMMARY As consumers opt for goods that reflect a strong sustainable approach and ethical code, manufacturers can strengthen their appeal by developing carbon reduction strategies proactively. Having an effective sustainability plan can also be beneficial to owners looking to sell or seek funding to support their growth plans. Intertwining these plans with their growth strategy can open up opportunities to enhance business value. With a carefully scoped plan, investing in sustainability and enhancing profitability can go hand in hand. cmilton@menzies.co.uk

tel: 01444 259 259

advertorial

Discount Corporate Memberships Access, gym, classes, swimming* and activities across Lewes District, Eastbourne & in East Grinstead with Wave Leisure Trust. Contact memberships@waveleisure.co.uk to find the right membership package for your team. Unlimited gym, classes and swimming*

Advance booking rights via our online booking website and app

A free personal plan review every 10-12 weeks

Tailored training and wellbeing packages available for team days.

*Swimming is unavailable at Eastbourne Sports Park and East Grinstead Sports Club.

Visit www.waveleisure.co.uk

Base Quantum launch training and recording studio in Kent Base Quantum (part of the SOCOTEC Group) is a chartered quantity surveying and expert witness consultancy, renowned for its team of industry-recognised experts and delivery of quality services.

External hire for companies who want to provide training but lack the facilities and resources to do so in-house.

We work from our offices in the UK on projects across six continents, with commissions valued from below £50,000 to over £1 billion. Our clients include lawyers, insurers, government bodies, developers, contractors, specialist subcontractors and major transport and infrastructure providers.

Recording studio rental for production of videos, interviews, training materials and podcasts.

Over the past five years we have been extending our expertise to the wider industry, providing training for our clients and their teams on a variety of topics – from sessions on most standard forms of contract and commercial and contractual awareness, to our APC training programme to achieve RICS chartership. This training has been a huge success and has led us to strategise ways to expand the number of services we can offer, as well as their reach and their quality. As a result, we are delighted to announce the opening of our new dedicated training facility at our offices in Tunbridge Wells.

External hire for events/meetings.

Keep your eyes peeled in the coming months for exciting opportunities and launch events. This facility includes a recording studio with top of the range digital equipment, a training room with capacity for up to 60 people and multiple breakout rooms. It is equipped with cutting-edge technology (Made Worldwide Ltd) and designed for ease of use and access whilst enabling the highest quality output. The training suite provides a versatile, multi-functional space, perfectly located for service providers in Kent and the Southeast.

Please contact us for more information: Address: 2nd Floor, Dowding House, Coach & Horses Passage, Lower Pantiles, Tunbridge Wells, TN2 5NP Telephone: +44 (0)1892 337800 (Emma Honeysett) Email: training@base-quantum.co.uk

Services will include: Live training courses to be delivered to our clients, our team and the wider industry, both in-person and remotely.

AS A CHAMBER MEMBER YOU’RE WELL CONNECTED

business matters

August/September2022 june/july 2019 business edge

The Big 3 - 0! Sussex based Roofing and Cladding Contractor; Industrial Construction (Sussex) Limited is celebrating 30 years of trading in October 2022. The Marketing Team ICS Roofing

To celebrate the company’s 30th Anniversary staff have been receiving monthly gifts, including personalised mugs, beer and prosecco, Rubik’s cubes, bats, and balls. ICS was formed in 1992, a sub-contracting company specialising in supplying and fixing roof sheeting and cladding systems, during the first few years basic twin skin and composite systems were offered, however innovative design, strict site programming and high standards of quality and finish allowed the company to grow, gaining repeat business and developing a solid client base. The company’s strengths were identified and built upon, resulting in diversification. Single ply membranes, Built Up Felt, Liquid Roofing, Sedum & Blue Roofing, Steel, Zinc, Terracotta, Aluminium and Ceramic materials were all added to the services offered, enabling ICS to offer the complete envelope solution with a high emphasis on building sustainably for the future. As demand for our services grew, so did our premises & team, which has added new talent, skills and personalities to the office environment. With over 500 combined years’ experience in the industry, ICS has a strong leadership team and an extensive in-house CAD drawing facilities, utilising Auto CAD and Revit. Many of our projects are featured on our Social Media channels. ICS has always cared about giving back to our local community and supporting those around us. In recent years ICS set up a foodbank scheme where we are delivering food and supplies on a quarterly

basis to our local foodbank, Newhaven Baptist Church. We have also taken into consideration holiday events and have adjusted our donations to suit this. At Easter we donated over 50 Easter Eggs and during the Christmas period we donated a variety of gifts for children and their families. As well as donating to our local foodbank, ICS currently provide support via sponsorship to Lewes Rotary Club for its yearly skittles event, Lewes Rugby Club and also Lewes Hockey Club. We feel our support to grassroot type clubs are essential in providing ongoing financial stability. Grassroots clubs are only able to survive on donations they receive and the volunteers that run the clubs. As well as celebrating 30 years, the company is also celebrating numerous staff achievements: Office Manager/

“It is a magnificent achievement to continue trading for 30 years in our industry, surviving the challenges that the construction industry provides, and we are now experiencing our best year ever, with our experienced and talented team delivering some exceptional work on site” - Lloyd Thompson, CEO

www.sussexchamberofcommerce.co.uk

Executive PA Michele Decaix was a finalist at the Office Manager of Year Awards for the second year in a row, Commercial Manager; Lorraine Brown is a finalist in the Women in Construction Category of the London Construction Awards and PA to Operations Manager Chantalle Sullivan was a winner in the EA and PA Category of the WeAreTheCity Rising Star Awards. Not only has ICS received staff achievement awards, but we have also received many awards highlighting our excellent work. Some of our favourites include: First Steps Nursery and The Trailfinders Sports Club which are currently finalists in the Facade Awards 2022, Southborough Hub which was a finalist for two categories in the Façade Awards 2021 and Vega Controls Maresfield which was a winner in the NFRC 2021 Awards. We look forward to seeing the outcomes of the 2022 awards we have entered, with over 10 finalist placements across the award events so far. “It is a magnificent achievement to continue trading for 30 years in our industry, surviving the challenges that the construction industry provides, and we are now experiencing our best year ever, with our experienced and talented team delivering some exceptional work on site” - CEO Lloyd Thompson. The team look forward to a celebration dinner at Ashdown Park Hotel at the end of September, to toast the past 30 years and the many yet to come.

tel: 01444 259 259

business advertorial matters

june/july 2019 business edge August/September2022 business edge

Reach new Horizons with RISE RISE (Research and Innovation in Sussex Excellence) is a unique, flexible, low-risk, highyielding innovation-led business growth project, packed with tools, workshops and masterclasses - all free for eligible businesses. It offers a range of dedicated innovation support and the opportunity to access leading practical applied research expertise from the Universities of Brighton or Sussex to help your business to respond to challenges, innovate, and take a solutionfocused approach to growth.

New RISE Horizons programme Our Horizons programme is dedicated to supporting businesses that are keen to explore ways to adapt and harness innovative solutions in response to challenges faced by sectors still coping with the impact of Covid and Brexit. This new series of inspiring thematic workshops and masterclasses have been developed with researchers and industry expertise around sector-specific challenges and the potential emerging opportunities. Beginning this September, the programme will consist of three thematic series of workshops, including: >> Innovation in Tourism and Hospitality, developed in partnership with Experience West Sussex and the Institute of Hospitality, covering topics from understanding your customer journey from ‘look to book’ through to new technologies for enhancing business operations and visitor experiences. >> Innovation in Manufacturing and Supply Chains, developed in partnership with Manufacturing Engineering and Technology Alliance (Metall), covering topics from new technologies for enhancing business operations through to sustainability and net zero support. >> Innovation in Health and Adult Social Care, covering topics including, the use of health technology, to active ageing, med tech, social isolation and mental health and substance misuse to name a few. As members of the RISE project, eligible businesses are also able to access to fullyfunded expertise from the Universities of Brighton or Sussex, up to the value of £5,000, to work on an R&D project for their business.

Access to Expertise Our Access to expertise programme provides a low-risk route to developing an idea, product or service that has the potential to create value for your business,

RISE team - L to R - Lorraine Bell, Zoe Webb and Mark Hadley and help you become more productive, competitive and sustainable. Supported by a dedicated team, Innovation Advisors will work with you to explore your ideas, find you the right/appropriate academic fit, and will work alongside you to keep your project on track. Find out more about the new Horizons programme, or Access to Expertise at rise-innovation.uk/programmes

The RISE programme is receiving up to £603,514 of funding from the European Regional Development Fund as part of the European Structural and Investment Funds Growth Programme 2014-2020 in England. Grant Reference: 04R21P04430 The West Sussex Councils are providing partnership funding to support the delivery of RISE, and through this, to provide help and support to SMEs in West Sussex.

AS A CHAMBER MEMBER YOU’RE WELL CONNECTED

CHAMBER FINANCE FINDER Discover the right funding solution to grow your business.

Exclusive Member Benefits

Dedicated Chamber Hotl ine - 7 days a week from 8a m to 6pm

Free Fi nancial Health Check

Templates & Tools to a i d Applications

Fi nance Updates & Al erts

Fi nance Newsroom

Contact your local Accredited Chamber of Commerce to find out more.

Expert help, anytime of the day

If you’ve got a concern about your health – day or night – we’re here for you. Whatever shape or size your worry, whether you need reassurance, urgent support or help with living well every day, you can pick up the phone to us at Health at Hand. Our health information service is free to you as a Chamber member and all calls are confidential.

Some of the ways we can help: It’s the middle of the night and you can’t sleep for worrying about a recent diagnosis or upcoming surgery. Call and speak to one of our nurses who will give you information and help put your mind at ease. Sometimes you may have questions about your medicines that you didn’t get the chance to ask the doctor or pharmacist, such as: – How does this medicine work? – Are my medications safe to take together? – What time of day is best to take it? – Does it need to be taken with food? – How should it be stored? – What happens if I miss a dose?

The pharmacists at Health at Hand will give you information about your medicines whenever you need it, so you can feel confident that you’re taking the right medicine in the right way. From nurses and counsellors to midwives or pharmacists, our helpline expert team are here to support you*. Nurse and counsellor helpline open 24/7 Midwives and pharmacists available 8am to 8pm, Monday to Friday 8am to 4pm, Saturday 8am to 12pm, Sunday Activate the Health at Hand service at: axappphealthcare.co.uk/chambers/ health-at-hand

For a business healthcare cover quote, call 0800 387 754

and mention that you’re a Chamber member. Lines are open 8.30am to 5.30pm, Monday to Friday. *Our Expert Help services do not diagnose or prescribe, and are not designed to replace your GP.

We may record and/or monitor calls for quality assurance, training and as a record of our conversation.

AXA PPP healthcare Limited. Registered Office: 5 Old Broad Street, London EC2N 1AD, United Kingdom. Registered in England No. 3148119. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. © AXA PPP healthcare 2019. PB69816a/03.19

ask the expert

August/September2022 june/july 2019 business edge

Become Sustainable at All Stages Dean Willis – product expert and Sales Director of the Adelphi Group of Companies in West Sussex – addresses the biggest challenges faced by UK manufacturers, and solves the most frequent questions being asked...

Dean Willis Sales Director, Adelphi Manufacturing Co Ltd.

With over 33 years’ experience in the industry, Dean - what advice would you give to companies throughout the pharmaceutical, food and cosmetics manufacturing industries looking to source equipment responsibly? I would stress that environmentally conscious investment has never been more important; for the survival of both the planet and your business. The internet makes product comparisons quick and efficient, so consumers can interrogate every aspect of your product and processes before deciding to make a purchase. Sustainability credentials are now a primary decision making factor. Who you choose as your equipment supplier will give a loud, clear message about your company’s commitment to sustainability; this can either help or harm your reputation, and therefore your profits. Often we hear from businesses in these industries who want to become more sustainable themselves, but don’t know where to begin. What first steps would you recommend?

For business of all sizes, improving resource use and efficiency is a great place to start. This will reduce waste and improve your environmental impact, and has the added benefit of improving your return on investment too! I always recommend investing in stainless steel equipment for manufacturing and distributing pharmaceuticals, food and beverages and cosmetics/personal care products, as these industries require the highest levels of hygiene. Many customers transport their products around the world in these vessels, and the vessels can then either be shipped back for re-use, or re-used at the second site. Stainless steel is one of the most environmentally efficient raw materials, because of its durability and ability to be recycled. Vessels last an extremely long time, and even once their service life is over, they should never enter the waste stream. How can manufacturers investigate a supplier’s sustainability credentials before they make a purchase?

www.sussexchamberofcommerce.co.uk

A simple search of the company’s website will often tell you all you need to know! Type ‘Sustainability’ into their search bar, and the results will speak for themselves. You’re looking for press releases about the supplier’s green innovations; relationships between the supplier and trusted organisations such as the Sustainable Business Partnership; and evidence of the local and global impacts of the supplier’s eco-friendly initiatives. Suppliers who have won awards for their environmental initiatives are the cream of the crop; they can be a real asset to your business and will often collaborate on sustainability-themed social content, which is really valuable to get in front of your customers. The Adelphi Group of Companies is an ISO 9001:2015 certified, awardwinning, machinery and equipment supplier, recognised internationally for its sustainability initiatives. adelphi.uk.com

tel: 01444 259 259

business matters

june/july 2019 business edge August/September2022 business edge

RDB Star Rating Few industries have been in the national spotlight recently as much as social care. One organisation that can offer genuine insight into the complex and challenging world of care homes, is RDB Star Rating. Which was founded by Sue Brand in 1997 to design and develop a national benchmark system for classifying care, services, and facilities at residential care homes. Sue Brand Director, RDB Star Rating

The RDB model and assessment tool was developed after lengthy consultation with the broadest range of interested parties. It is client focused in its approach, responsive to the home‘s client group, and encompasses a diverse range of care standards, varying from the way personal care is delivered to the management of the home and its personnel. It is now widely recognised that RDB Star Rating is a leading authority on measuring care ‘quality’ provision, on a scale of two to five stars. The importance of the scheme is to enhance transparency to prospective customers and purchasers of care, enabling them to make an informed

choice when they are at their most vulnerable. The RDB Star rating system is designed as a dynamic and responsive measurement tool to ensure the assessment is comprehensive, dependable and focused on the needs of the residents The RDB accreditation/Inspection is conducted annually and is holistic, objective, and developmental in its approach. Care homes are evaluated against more than two hundred RDB care standards. These care standards are drawn from best practice research across the care sector an tempered by what is realistic and achievable, therefore reflecting what good providers do naturally. Ten to sixteen items of evidence are collected for each standard, from residents, management, staff and documentation, and 25 of the key standards are underpinned with a quality assurance standard.

Homes receive a report which includes graphs depicting their overall performance, their performance for each standard, and the results from their confidential resident and staff satisfaction surveys. Successful homes are awarded with a star rating between two and five stars and provided with a plaque and certificate to display. Crowns are awarded for the care homes Property and additional facilities and services. As many of the standards are based on outcomes of care, the scheme is applicable to small and large providers and to many different types of care providers. The RDB system is designed as a dynamic and responsive measurement tool to ensure the assessment is both comprehensive, reliable, and focused on the needs of the individual. sue.brand@rdbstar-rating.com

Community-scale wastewater treatment – a potential solution to Nutrient Neutrality William Mackveley General Manager, Severn Trent Connect

Not enough space for wetlands? One of the most commonly explored solutions by developers for offsetting their Nitrogen and/or Phosphorous inputs, is the creation of wetlands. While these systems may be a boost for Biodiversity, they can take up a significant amount of space and have varying nutrient removal efficiencies.

Onsite wastewater treatment Building a compact onsite wastewater treatment works (WwTW) may provide enough nutrient removal capacity to achieve Nutrient Neutrality without any additional mitigation measures. In addition to being compact, innovative treatment processes means these systems will have minimal noise and odour profiles.

Satisfying Natural England The evidence burden required to satisfy Natural England that a site benefiting from onsite wastewater treatment, is able to meet Nutrient Neutrality requirements in perpetuity, is considerably smaller, than compared with

alternative forms of mitigation. This is in large part due to all WwTWs (in England) requiring a legally binding discharge permit from the Environment Agency (EA). The onus is on the operator to design, build, operate, and maintain the facility is accordance with the nutrient removal limits agreed.

Developer-led collaboration The saying “less is more” certainly applies to the number of WwTWs in a given area. Environmental regulators look poorly on multiple applications for new WwTWs in relatively small geographical areas. Accordingly, developers, land promoters and planners would be well advised to collaborate by building fewer (but higher performance) systems which benefit multiple sites.

Where possible, multiple developments should drain into the same WwTW, using a “hub and spoke” type of arrangement. However, distances, topography, or other factors make direct connections unfeasible, it may be possible to trade nutrient credits from one site to another instead (assuming there is sufficient physical capacity in the existing sewerage system in the first instance). Our first advanced WwTW to be delivered on a Nutrient Neutrality development in the Stodmarsh catchment is due to be commissioned by June 2023; we encourage members to keep in touch and listen out for updates. Please visit Developer Enquiry | Severn Trent Connect (st-connect.co.uk) to make an enquiry for your site.

AS A CHAMBER MEMBER YOU’RE WELL CONNECTED

business matters

August/September2022 june/july 2019 business edge

Illuminated signs: Five reasons why they’re the ultimate marketing tool Illuminated signs are the ultimate way to market your brand, as the evenings draw in during the winter if your signage is not illuminated then you are missing out on fantastic brand promotion. Norman Mayhew Managing Director, Sussex Sign Company

full range of options, so your signage works for you.

Non-stop advertising

If your business is looking to make a great first impression, then you need illuminated signs. Affordable and effective, eye-catching illuminated signage is a sure-fire way to attract customers. There are plenty of advantages to using LED signs. They’re cheap to run and provide 24/7 visibility for your business. And there’s no end date to your marketing campaign, so you can make the most of ultimate reach with minimal costs per impression. If you want to know five great reasons why you should be using LED business signs to promote your business, read on.

Stand out from the crowd The obvious benefit of stylish illuminated signage is that it differentiates you from the competition. Each sign is unique and you’re in control of design decisions that give your signs their visual appeal. Great marketing aesthetics can make a real difference when it comes to converting passers-by into customers. At The Sussex Sign Company, we can talk you through the

Illuminated business signs are one of the most effective ways to market your business 24/7. We’ll custom build your LED signs so they keep advertising your business day and night, using LEDs to minimise your running costs and provide maximum visibility. Attention-grabbing signage is proven to bring customers in through the doors. Illuminated business signage lets you make the most of every opportunity to convert sales and raise brand awareness.

Event promotion Illuminated signage can be surprisingly affordable, and it’s a proven way to draw attention not only to your business but also to your promotions. So why not consider indoor LED signs as part of your marketing strategy? By adding an unusual visual element to the marketing mix, you’ll effortlessly enhance visibility and brand recognition throughout your store.

Boost brand visibility People prefer to purchase from brands they’re familiar with. And there’s no better way to raise visibility than by lighting up your business signage. Humans are hardwired to process visual signals faster, so

www.sussexchamberofcommerce.co.uk

attractive signage is an incredibly effective way to boost brand visibility. Low-cost LEDs are perfect for producing lighting effects that make your potential customers sit up and take notice. And that repeated exposure to your standout signage will create the brand recognition that promotes your business.

Stylish and sophisticated Some of the world’s biggest brands opt for halo-lit or front-lit signs to represent their business. Think sleek Chanel signage or the familiar Apple logo, subtly lit using LEDs. These signs go the extra mile with their inviting and interesting look. And your brand can borrow that positive brand perception, using illuminated signage to give a vibrant and dynamic impression. First impressions have an enormous impact. And the choice to install illuminated signage will elevate any design. Illuminated signs manufactured by The Sussex Sign Company We’re experts in creating illuminated business signage that raises the profile of your business, so get in contact today to find out how we can create the signs that boost your business, on 01273 424900 we have the experience and expertise to help you create and install your illuminated signage.”

tel: 01444 259 259

business matters

june/july 2019 business edge August/September2022 business edge

We’re looking forward to making new connections The IT Document Solutions team are excited to start our membership with the Sussex Chamber of Commerce. We’ve heard lots of great things about the group, and after many recommendations, it’s fantastic to be in the company of so many established members. Jermaine Weeden Chief Executive, IT Document Solutions

Our company ethos is based on working with like-minded organisations. Building trust, partnerships and referrals are hugely important within our business. We are looking forward to getting to know more about the wide range of member businesses across the Sussex region. In terms of what we do, our group of companies provide technology solutions and consultancy across a myriad of managed services, from the post room to the board room.

2022 marks our new office move We have finally settled into our new offices in the Bell Centre at the heart of the Manor Royal Business district. This seems like déjà vu; as it was only two years ago, we had relocated from Purley to Crawley. However, after our second landlord went into administration, we weren’t going to allow lightning to strike again. Most of our staff are from Sussex travelling from Horsham, Crawley and East Grinstead, so it made sense to change location, as well as offering new opportunities to local people to work in the technology sector. As a company, we have built resilience against challenging situations, and we believe this has made our company even stronger.

After growing significantly from our Purley days, our new office now caters for all the subsidiaries of the business including ITDS Workflow, ITDS Managed, ITDS Mailroom and ITDS Space.

collaborative workspaces, alongside homeworking. There are huge benefits for everyone, providing there is seamless integration between home and office environments.

New look for the ITDS Group

To complement the new hybrid working environment the technology needs of the business will have changed, with remote support required for these flexible working practices. There has never been a better time to reassess your technology requirements and where possible make improvements, operationally and commercially. We have been helping companies across the UK to successfully transform their technology to support flexible, hybrid working environments.

It’s been an exciting time here at IT Document Solutions. Our marketing team has been busy working on a refreshed brand identity and the launch of a new website. Our previous website launched back in 2017 and has served us well, but as we continue to grow our customer base and expand our services portfolio, the time has come to update our brand and website to truly reflect our business offering. A huge thank you goes to a local agency, Creative Pod for all their great ideas and for making our visions come to life. We hope you all like the website as much as we do. Please visit www. itdocumentsolutions.com to find out more about us. We would love to hear your thoughts on our new look!

Is your business prepared for flexible ways of working? Workspaces now look very different because of the pandemic. We are no longer bound to our desks 9-5 and have discovered there are better ways of working. One of the positive aspects to come out of Covid is businesses successfully adopt and realise the benefits of their teams working remotely. Hybrid working is now the norm for many – where the company’s main offices become

We are offering a free, no-obligation, technology review to all Sussex Chamber members. This involves a comprehensive audit of your existing technology across the business to identify where you can make improvements. Our recommendations will include office print, document management, productivity tools, security, remote monitoring, and employee wellness. We have lots of exciting things happening within the ITDS Group, we hope to share more with you soon and look forward to meeting members at upcoming Chamber events. Contact ITDS, we are here to help. www.itdocumentsolutions.com

AS A CHAMBER MEMBER YOU’RE WELL CONNECTED

advertorial

August/September2022 business edge

Don’t get left behind. Get your business to net zero We’re at a defining moment in the history of humanity. Climate scientists tell us that if we don’t make rapid progress with the mission to net zero in the next few years, the opportunity to stop climate change wreaking havoc will be gone.

Accelerate your transition with Net Zero 360

This summer has given us a glimpse of what’s to come if we don’t move at a pace. Met Office analysis shows that the planet could hit 4°C warming – which means crop failures, frequent and extreme heatwaves, and the flooding of coastal cities – as soon as 2060.

We work in Sussex through our Southeast hub, the University of Brighton’s Green Growth Platform. Since 2015, working alongside the wonderful business support community across Sussex, we’ve helped hundreds of businesses develop and commercialise products and services that are better for the environment.

The business case is a no-brainer The business case for transitioning to netzero is a done deal. Governments are legislating it. Just like the transition to a digital economy in the 2000s, you’ll become a dinosaur if you don’t get on board. Investors won’t look at you. If you’re in a supply chain, you’ll be the broken link. Your reputation will suffer. But beyond the business case, the climate emergency is about protecting the future for generations to come.

We can do this All of us need to act. If we work together, we can do this. As a business, the power and influence you have is huge. SMEs make up 99.9% of the business population in the UK. You provide the jobs, the services, and the products that the economy is built on. If you act, others follow.

At Clean Growth UK, we help businesses get to net-zero.

solid idea of what you need to do in your business and how you can do it. You’ll also become part of a community of businesses on their way to net zero, with the opportunity to share ideas and ask questions. The 3 x 3 hour sessions run online, they’re led by experts in net zero business, and we’re running them regularly. We’re also offering check-in clinics further down the line for attendees.

We’re government funded, so all our support is either free or heavily subsidised.

If you do one thing today to get you moving

Our latest offer – Net Zero 360 – is a net zero business accelerator.

workshop series for free at:

on your net-zero journey, join the next

www.clean-growth.uk/net-zero-360/

It’s designed to get SMEs to net zero, and it can help whether you’re at day one or already on your way. The offer includes: A free net zero business workshop series A free carbon footprint calculator Access to university expertise and facilities to help overcome knotty problems that require innovation – such as products, packaging, or supply chains.

Get going and join the workshops The workshop series takes you through what net zero means for your business and how to get there. You’ll come away with a

www.sussexchamberofcommerce.co.uk

tel: 01444 259 259

advertorial

August/September2022 business edge

How to talk to about mental health at work “I think your approach and personality is perfectly suited to the career that you have chosen, I’m very happy we had you as our tutor.” Employers have a legal responsibility under the Health & Safety at Work Act to take care of their employees. But what happens when we notice that someone is struggling? It can be tempting to avoid those difficult conversations. The ones where you speak about things that aren't comfortable; pain, fear, anxiety, mental ill health. Yet these are the conversations that make a real difference to people's lives. Bringing things into the open makes them more manageable. Discussing things makes it easier to understand others. Being open to hearing how others feel, helps you to understand and support them. You are not there to diagnose or tell someone what to do. Although it can be difficult to know what to say on what can be a sensitive subject, your listening ear will help someone to feel better, or to find the courage to seek support with their health and wellbeing. If you aren't sure where to start, then check out our five key tips for a healthy conversations around mental wellbeing, and see some of the suggested questions below. This isn’t an exhaustive list and its not designed to be prescriptive, just a pointer in the right direction….

like?" Open questions allow the person space to express themselves and allow you to gain greater understanding of how the issue is affecting the person.

When discussing something that is potentially difficult, it can be helpful to broach the subject whilst you are doing something else, such as driving, or going for a walk. Being next to each other and chatting naturally rather than face to face where you can't look anywhere but each other can be less stressful and make it easier for someone to open up.

3. Don't try to fix it. It's so tempting, particularly when it is someone you really care about, to try to resolve all the issues, but it is often more helpful to just listen carefully. The person may have tried a number of ways to resolve the problems they are facing so unless you have been asked directly for advice, it’s better to just listen.

4. Don't treat them any differently. If you want to provide support then do the things you would normally do. Sometimes the simplest things like a message to say Hi! or sharing a silly video, or a memory of a good time that you shared can be enough. Let them know you are thinking of them.

And listen carefully to the answers, so the person feels heard and understood. It's OK to ask open questions such as "How does that affect you?" or "What does that feel

90% of people still fear discrimination at work if they reported a mental health issue. Open conversations about mental health are more important than ever. Anna at Stratus Coaching is aiming to change the conversation on mental health. Together we can understand a bit more about mental health and wellbeing, overcome stigma and discrimination, and learn how to spot the signs of someone who may be struggling and start a conversation. If you would like a list of conversation starters on mental health, details of upcoming webinars, Mental Health First Aid training, in-house training or advice around developing a wellbeing strategy for your teams, then please contact Anna Golawski:

anna@stratuscoaching.co.uk 07799334594

5. Be patient. 1. Ask open questions

90%

2. Time and place.

www.stratuscoaching.com

People may not be willing to open up right away. But if they feel that you are willing to have the conversation then they are more likely to seek you out when they are ready to talk.

AS A CHAMBER MEMBER YOU’RE WELL CONNECTED

business new members matters

August/September2022 august/september december/january june/july 2019 2018 business edge

Welcome to Sussex Chamber of Commerce Membership of Sussex Chamber of Commerce can help you increase profits, get the best from your people and find new clients. Also, it saves you money, gets your voice heard and puts you in contact with even more businesses.

HR At Work Limited

Best of British Events

Cosy Nest Interiors

We are human resources and health & safety consultants assisting employers of all sizes. Whether you are a small business needing some help with the employment documents, or a large regulated financial services business needing help developing your people strategy, delivering complex change programmes, developing new policies and procedures or managing performance, disciplinary or grievance processes – we can help!

Best of British Events is a Sussex based

Offering a collection of beautiful home decor pieces, occasional furniture and luxury faux flower arrangements, stems & plants for your home or interior projects.

Address: 33 Foxboro Road, Redhill RH1 1TD

East Sussex BN2 8LB

Address: Unit 1, Carpenters Workshop, The Old Sawyard, Greatham Lane, Parham Park, Pulborough, West Sussex, RH20 4RP

Website: www.hratwork.co.uk

Website: www.bestofbritish.org.uk

Website: www.cosynestinteriors.co.uk

Telephone: 01737 924703

Telephone: 01273 980690

Telephone: 07799885946

Auntie Val’s Ability Centre

Anna Money

More Radio

‘Auntie Val’s Ability Centre strongly believes in Ability Not Disability providing employment, work experience, training and workplace social integration opportunities for people with disabilities & long-term health issues. Our team of dedicated staff produce a range of artisan preserves which builds confidence and self-assurance whilst gaining achievements and contributing to society.’

You take care of your business.

Research shows that the more forms of media used in a campaign the higher the exposure of a product or service to market, thereby increasing and optimising sales. Radio, Print and Digital advertising are the most common media used, with one supporting the other. By utilising TOTAL SENSE MEDIA’S 4 core brands we can deliver targeted multi-platform campaigns across Sussex, that work.

Address: Unit M Chantry Estate, Storrington, West Sussex, RH20 4AD

events company specialising in corporate fundraising for Sussex based charities and organisations with a mission to make a significant difference to those in our local communities by ethically delivering entertaining and fund generating events. Address: 12 Chichester Drive East, Saltdean,

We’ll take care of the rest. Meet ANNA - the business account and app for small businesses. ANNA gives you everything you need to stay on top of your business, from invoicing and expenses to tax deadlines and VAT-filing Try ANNA now for free.

Website: www.auntievals.com

Address: Brunel House, 2 Fitzalan Road, Cardiff, Wales, CF24 0EB

Telephone: 01903 746748

Website: www.go.anna.money/web

www.sussexchamberofcommerce.co.uk

Sourcing, collecting & curating - helping to create a space you will love, full of layers, textures & appealing to all the senses. Discover our “hidden” charm...

Address: Sussex Media Centre, Unit 4 Regent Business Centre, Jubilee Road, Burgess Hill, RH15 9TL Website: www.totalsensemedia.com Telephone: 01444 620400

tel: 01444 259 259

business new members matters

june/july August/September2022 august/september december/january 2019 business 2018 2018edge business business businessedge edge edge

Brighton Energy Coop

Rewild Economics

The Sussex Business Show

Brighton Energy Coop is Sussex’s largest

Rewild Economics is a business consultancy

The Sussex Business Show is the Premier Business Event for all Start-ups, SME’s and Entrepreneurs in the local region. Along with the main event, we also host The Tiger’s Pen which offers opportunities for Start-ups to pitch for capital, and we offer peer to peer support, with The Director’s Hub.

community solar developer. Our ERDFfunded Community Solar Accelerator Grant

& think tank helping companies understand, identify & embed principles of the circular economy into their business model.

Programme can currently fund 40% of the

Through a series of presentations and

cost of Solar PV for SMEs in the Coast to

workshops we aim to facilitate a simple

Capital area. Contact us for your options to

transition to include nature forefront of

unlock your solar installation!

profitable business activity

Address: Hove Business Centre, Fonthill Rd, Hove, East Sussex. BN3 6HA

Website: www.brightonenergy.org.uk

LinkedIn: www.linkedin.com/in/dougal-alexander-fleming-44678586/

Email: csagrant@brightonenergy.org.uk

Email: rewildeconomics@gmail.com

Telephone: 01273 833222

Warped Advisory

Washbrooks Family Farm

Whiteline

We are a small accounting consultancy co-founded by Jeremy Fraser and Richard Milkovitch to provide comprehensive accounting and related advisory services to the SME sector.

Washbrooks Family Farm has plenty to keep the children engaged and entertained. Included in admission; unlimited access to outdoor adventure, indoor play and lots of traditional farm animals. Washbrooks proposition is a simple one ‘fresh air and fun at the farm’.Our friendly tearoom is open daily – everyone is welcome.

Website: www.sussexbizshow.com

Website: www.warpedadvisory.com

Address: Washbrooks Family Farm, Brighton Road, Hurstpierpoint, West Sussex, BN6 9EF

Established in 1984, Whiteline are an independent fabricator of PVCu & Aluminium windows and doors. Our factory in Eastbourne supplies and supports our customers throughout London and the South East. We work with our customers to deliver the right British made products, services and support to grow their business.

Telephone: 01273 934998

Website: www.washbrooks.co.uk

Website: www.whiteline.co.uk

Email: hi@warpedadvisory.com

Telephone: 01273 832201

Telephone: 01323 723724

We can help as much or as little as you need however at the core of what we do is clear communication.

If you’re a member – why not refer someone, we have a generous referral scheme – that saves both you and your referral on membership costs. For more information call us on 01444 259259

AS A CHAMBER MEMBER YOU’RE WELL CONNECTED

business matters

August/September2022 june/july 2019 business edge

ValetPRO celebrate its 17th year in business 2022 has seen ValetPRO celebrate its 17th year in business since it was founded in 2005 by owner Greg Spink. Mark Langley Marketing, Promotions & R&D Manager, ValetPro

Having previously worked for many years as a Vehicle Detailer, Greg was underwhelmed by the choice of effective cleaning and protection products available to his business. This is when Greg set out on a mission to produce the vehicle cleaning and protection products that Detailers and Valeters really needed in order to clean and protect their customers vehicles and therefor support their business. As with all growing businesses, we’ve had our share of struggle through the years, but struggle is rewarded with gained knowledge and experience which are essential tools for all endeavors. ValetPRO has evolved from humble beginnings in Greg’s shed, to our 12’000 square foot manufacturing site located in Newhaven, E-Sussex. Sorry to mention the pandemic but it’s for good reason. Vehicle cleaning and protection saw a huge spike in popularity

10% off Selected Team Business Events at the Bluebell Railway for Sussex Chamber of Commerce Members The Bluebell Railway is an ideal venue for team events, celebrations, away days and employee rewards. We offer a wide range of business events and experiences including modern meeting rooms, afternoon tea in a private carriage, footplate experience days, private train charter, fine dining in out 1920’s Pullman train and much more. You can even hire the whole railway for large corporate events. bizevents@bluebell-railway.com www.bluebell-railway.com/corporateevents-and-meetings/

10% off all Same day and Next day deliveries for Chamber members www.bbacouriers.co.uk

during a period where people were often sat at home looking for a distraction from the news. Many focused their attention on the cleanliness of their cars and motorcycles and as a result the demand for vehicle cleaning and protection products increased dramatically. The general awareness and understanding of vehicle cleaning and the knowledge of care techniques also improved significantly in all markets too which has transformed our industry. Our 17 years to date see us now offering a large range of products, with each having been developed to perform on a specific vehicle cleaning or protection task. Our products have been made available to our distribution partners, resellers, trade users and vehicle cleaning enthusiast in most global territories. Our team of loyal employees continues to evolve, and we’re excited for what the future holds. We quite literally love what we do! Vehicle cleaning can be seen as a chore by many but it’s something we are extremely passionate about. The feeling achieved when you know you’ve put everything you possibly can into a vehicle detail in order to try and achieve perfection is addictive! Our passion for vehicle cleanliness and protection is cemented into the DNA of our

Chambers members can gain a 10% discount to use at piglet’s pantry! Receive 10% off using code Chambers10. Apply this at checkout to gain your discount, exclusions include alcohol, gift vouchers and bespoke gifts. www.pigletspantry.co.uk

Research and Development team; who’s own mission is to formulate the very best vehicle cleaning and protection products available on the market. “I take great pride in seeing our team constantly pushing the boundaries of perfection and never settling for mediocracy”- Greg Spink- owner of ValetPRO Ltd. www.valetpro.global

25% additional airtime for all chamber members Make your advertising go further with an additional 25% air time for any chamber member. Depending on your budget this could get you an additional 100K or more impressions! www.bluebillboard.co.uk

Workplace Assessment of your ability to install Electric Vehicle chargers. Are you considering the transition to electric vehicles at your workplace? For Sussex Chamber Members ONLY we will provide FREE guidance on the options available to connect new Electric Vehicle charging points at your workplace. enquiries@premierenergy.co.uk 01403 740240 www.premierenergy.co.uk

www.sussexchamberofcommerce.co.uk

“10% discount on courses and training events for other Chamber of Commerce members. This includes Mental Health First Aid (MHFA) courses. All courses are on Eventbrite - please use the code “chamber” to receive your discount. I also offer additional discounts for charities or not for profit organisations. www.stratuscoaching.co.uk

tel: 01444 259 259

june/july 2019 business edge August/September2022 business edge

business advertorial matters

The Energy Crisis All of us will be acutely aware of the rising costs businesses, as well as individuals, have been facing in recent months, fuelled by the currently high inflation levels. this ever-changing and challenging landscape. It is amazing how many people will take time to review energy suppliers personally but fail to do so for their businesses. There are apps available that link to cloud accounting software to make comparisons for you. These should be explored if you are struggling to find the time to do this. Both businesses and individuals should be reviewing and comparing suppliers to make savings where they can. The trading environment, particularly for retail and consumers, will bring many uncertainties. Those businesses with robust systems and processes have managed to weather the storm by moving across to digital platforms, which will continue to play a huge part in future successes. Business plans and cashflow forecasts play a key role, ensuring opportunities and risks can be constantly monitored, which then enables timely action to be taken.

Denny Carr FCCA Director, Honey Barrett

Use the current situation positively and invest for the future, change to more energy efficient lighting, flexible working at home arrangements for employees may help lower energy consumption, or even switch to electric cars. The Government is trying to provide support through grants, which are now available to view on gov.uk. We would encourage everyone to check what is available and make applications for funding where the criteria is met, along with signing up for new grant notifications.

Ever increasing energy bills are a painful example, with the situation made worse where demand is exceeding limited supply.

Crisis can be a catalyst for opportunity, ensure your business benefits by being prepared, taking action, and do speak to your accountant if you need their expertise.

Resilience is needed, and it is vital that businesses take action by revising budgets and their own pricing structures to reflect

If you require any further advice please call 01892 784321 or visit www.honeybarrett.co.uk

01903 890261

AS A CHAMBER MEMBER YOU’RE WELL CONNECTED

training & events

August/September2022 august/september december/january june/july 2019 2018 business edge

Training and Events Diary

Members enjoy discounted rates for training Tailored Training

course offers one credit towards the BCC Foundation Award in

Sussex Chamber can provide company bespoke training courses which is a fantastic way of designing one of our training courses to suit your business needs. This is a cost effective way of training a group of your employees at the same time, on a date that suits you and at the premises of your choice.

International Trade and candidates attending six or more courses

Foundation Award in International Trade

£1026.00 + VAT per person (members = 10% discount)

These courses are delivered online and are structured to match the ten British Chambers of Commerce (BCC) courses. Each

£1425.00 + VAT per person (non-members = 5% discount)

and obtaining six or more credits received the Award. Note: receive a discount when booking any six of the courses at the same time. The following prices will apply:

Training Courses Gold & Premier members - You can now use your credit pots to pay for training Foundation Award in International Trade Virtual Training 6th Sep

9.30 - 12.30

Foundation Award in International Trade - Export Documentation

7th Sep

9.30 - 13.00

Foundation Award in International Trade Understanding Commodity Codes

8th Sep

9.30 - 12.30

Foundation Award in International Trade - Understanding Exporting

20th Sep

9.30 - 12.30

Foundation Award in International Trade - Methods of Payment

21st Sep

9.30 - 12.30

Foundation Award in International Trade - Import Procedures

22nd Sep

9.30 - 12.30

Foundation Award in International Trade - Documentary Letters of Credit

4th Oct

9.30 - 12.30

Foundation Award in International Trade - Agents and Distributors

5th Oct

9.30 - 12.30

Foundation Award in International Trade - Preference Rules of Origin

6th Oct

9.30 - 12.30

Foundation Award in International Trade - Inward & Outward Processing

Management & Leadership Skills - Virtual & Face to Face Training (F2F) 9th Sep

9.30 - 16.30

Introduction to Supervision

www.sussexchamberofcommerce.co.uk

Personal Development & Communication Skills Virtual & Face to Face Training (F2F) 2nd Aug

9:30 - 11:30

Confident & Effective Communication (Virtual Training)

6th Sep

9:30 - 16:30

Time Management & Personal Effectiveness (F2F)

22nd Sep

9:30 - 16:30

Unshakeable Confidence (F2F)

4th Oct

9:30 - 16:30

Confident & Effective Communication (F2F)

5th Oct

9:30 - 16:30

Introduction to Emotional Intelligence (F2F)

Sales & Customer Service - Virtual & Face to Face Training (F2F) 9th Aug

9:30 - 16:30

Selling Skills for Results (F2F)

31st Aug

9:30 - 16:30

Great Customer Service (F2F)

20th Sep

9:30 - 11:30

Great Customer Service (Virtual)

tel: 01444 259 259

training & events

june/july August/September2022 december/january 2019 business 2018edge business businessedge edge

Events Virtual & Face to Face (F2F) 4th August

10:00 - 11:30

Grow Your Connections (Virtual)

Members: FREE, Non-members: £10

8th September

10:00 - 11:30

Grow Your Connections (Virtual)

Members: FREE, Non-members: £10

9th September

08:00 - 10:30

Cyber Secutrity Awareness (F2F)

Members: £25, Non-members: £50

29th September

12:00 - 14:30

Business Networking Lunch and AGM (F2F)

Members: £25, Non-members: £35

5th October

18:00 - 19:30

An Evening with Jaguar Land Rover (F2F)

Members: FREE, Non- Members: £15

11th October

08:00 - 10:30

Gatwick Airport Regional Update (F2F)

Members: £18, Non- Members: £28

12th October

14:30- 16:00

Outlook for the UK Economy (F2F)

Members: £15, Non- Members: £25

20th October

10:00 - 12:00

The Ultimate Sussex Network (F2F)

Members: FREE, Non- Members: £20

8th November

10:00 - 11:30

Grow Your Connections (Virtual)

Members: FREE, Non- Members: £10

15th November

09:00 - 15:00

Sussex Chamber Business Expo - EARLY BIRD RATES, valid until 19th August F2F

FREE for Delegates, Chamber Members can Exhibit for £80 + VAT, Non- Members £295 + VAT including Bronze Membership

15th November

09:00 - 15:00

Sussex Chamber Business Expo - Rates from 20th Aug (F2F)

FREE for Delegates, Chamber Members can Exhibit for £100 + VAT, Non- Members £315 + VAT including Bronze Membership

30th November

10:30 - 12:00

South East Chamber Networking (Virtual)

Members: FREE, Non- Members: £15

We are currently finalising dates for our events – both virtual and face to face. For Sector-Based Forums, Bank of England events, Social gatherings, MP events, Purely Networking and many more, go to the following link on our website for an updated list of all of our events: www.sussexchamberofcommerce.co.uk/events

AS A CHAMBER MEMBER YOU’RE WELL CONNECTED

finance focus

August/September2022 june/july 2019 business edge

Summer’s here, but a deadline is looming! It may be Summer and a time to relax as we plan our time away from the office for either foreign climes or a staycation, but if your company has a December year end, it won’t be long after the end of the summer that your corporation tax falls due for payment. Wouldn’t it be nice if you could stretch that Summer feeling a little further into the Autumn, by giving HMRC a lot less of your hard-earned cash! December and March year ends are the two most common for limited companies, that means August through to March are the busiest time of the year for Research and Development Tax Relief consultants. The peak is December, where companies with a December 2020 year end have a hard deadline for submitting an amended claim and companies with a March 2022 year end have their tax bills to pay on 1 January, so in effect it represents a bit of a double whammy. With December 2020 being potentially the end of your first year coping with Covid, there may be additional scope for you to claim for adaptions made to work, or changes in manufacturing processes that may have had to be trialed in an attempt to meet the social distancing guidelines, or just a period of innovation while the world around us stopped. Just putting in place systems to work from home or buying screens to allow people to work, won’t cut the mustard. The rules for claiming haven’t been relaxed because of Covid. If you have undertaken a project where the outcome or the way ahead was uncertain, where the competent members of your team couldn’t readily deduce a solution or where a solution couldn’t be sourced from the internet, then there is potential for there to be a claim. You have to be able to demonstrate that the company was trying to achieve a scientific or technological advance, and that in trying to create the

advance the company faced scientific or technological uncertainty. If you can do that then there is a strong chance that you’ll be able to submit a claim. That claim could be significant, you can include a percentage of staff time for people working on and supporting the project, you can also include materials that have been incorporated into a prototype or materials that have been scrapped as a result of failures. You can also claim for a proportion of light and heat that may have been consumed during the R&D. If you’ve had to bring in staff from an agency to support the project then their cost to can be included in the claim, and if you are an SME then you can also claim for work that you subcontracted out to a third party. It is also important that you are able to demonstrate to HMRC the scientific or technical advances that your project was trying to deliver, in fact from next year, your claim will have to include a description of the project and the challenges. This isn’t designed to put companies off from claiming, it is to reduce the prevalence of erroneous claims that has been on the increase over a number of years, some of which could probably be described as fraudulent.

projects. If you have a large project in mind, speak to us before you commit to it, because you may be able to apply for an R&D grant as well. We can also help you to evaluate the costs that have been incurred in undertaking the projects. If you would like to have a free noobligation discussion with our Director, Simon Bulteel, you can book a time that is suitable to you at www.calendly.com/ cooden/discovery-candi or you can call us on 03003730024. If you decide to work with us, we’ll get you onboard, we’ll obtain the financial information from you and have a more detailed conversation with the scientific or technical leads behind the projects to obtain information about the project and the challenges that were faced. We’ll then draft the report and provide you with the financial details, you can then review it, suggest changes and then we’ll send it all together with detailed instructions to your accountant to incorporate the information into your tax return and computations.

That is where we come in with 17 years of experience in preparing and defending R&D Tax Relief claims, we can help you to identify those projects that meet the criteria for inclusion and discuss future

www.sussexchamberofcommerce.co.uk

tel: 01444 259 259

https://ca lendly.co m/ cooden/d icoverybus-edge

https://calendly.com/cooden/dicovery-bus-edge

0300 373 0026

business matters

August/September2022 june/july 2019 business edge

The Lessons we learn from Failure! In today’s article I want to talk about the ‘F’ word. Everyone throughout their lives are faced with failure at some point and we have all experienced it in some form, failed exams, driving test, a sporting experience. When it comes to business it is a subject that we tend not to address or talk about. Since starting my entrepreneurial journey nearly 15 years ago I have failed many times, but the main thing to consider is how we reframe what failure looks like to us and our relationship with it. Sam Thomas Co-Founder, County Business Clubs

I started my first business in 2010 when I took a hairdressing franchise of Essensuals, the sister company of Toni & Guy, the largest hair dressing franchise in the world with over 400 salons globally. I was not a hairdresser, so it was purely a business venture for me. It was a tough experience, but I learnt so much from, about myself and business. For the first two years I commuted to Brighton on a motorbike from Essex 7 days a week, which, in itself was a challenge. After three years of running the salon in April 2013 it hadn’t worked out and I had to take the tough decision to close the

company down and inform the 10 members of staff that they unfortunately had lost their jobs. It was a really difficult period but can remember the morning I had to address the staff to tell them, I was sitting in a coffee shop and read an article about the 10 rules of success that had appeared on my linked in feed, the top rule was ‘Understanding and excepting failure’. This was a very pivotal moment for me and did my upmost to embrace the experience and take the lessons I had learnt over the past three years from the mistakes I had made and use those lessons to improve on the next part of my journey. In reflection I knew I had got the culture wrong at the salon, I was a boss and not a leader that inspired people. Focusing on creating a strong culture is a lesson I have taken into my next businesses, and something I always talk about on my podcast show today.

www.sussexchamberofcommerce.co.uk

I knew that closing the salon was the right thing to do, a tough a decision as that was, but I asked myself a question at the time and it was: ‘Did I do the best I could, with what I had, at that time’ The answer to that question was YES… I had given blood, sweat and tears for three years and it just hadn’t worked out, which on many occasions it just doesn’t. As long as you can say I did my best, then is it really a failure? For me the best way to reframe failure is by using this one liner from the brilliant Steve Sallis, who was a guest on my podcast: ‘There is No Failure, Only Feedback’ Sam.thomas@countybusinessclubs.co.uk www.countybusinessclubs.co.uk

tel: 01444 259 259

Sussex Chamber Business Expo Sussex Chamber of Commerce

Tuesday 15th November 9:00AM-3:00PM

The King's Church, Burgess Hill

FREE to attend for all businesses

-Showcase your business -Make new connections -Catch up with familiar faces

BOOK A STAND-Members only Early Bird price: £80 + vat Book by 19th August! Standard price is £100 + vat INTERESTED IN SPONSORING? £750+ VAT for members -Worth over £4K in marketing -Contact membership team below

Please contact the office on 01444 259259 or email info@sussexchamberofcommerce.co.uk

business matters

August/September2022 june/july 2019 business edge

Baldwin Boxall Announces ISO14001 Certification Baldwin Boxall, UK manufacturer of life safety communication systems, is delighted to announce its successful implementation of ISO14001 Environmental Management into the business. During the company’s BSI audit, many different aspects of its Quality Environmental Management System were examined to ensure it met the extensive criteria. The auditor was genuinely impressed at how Baldwin Boxall’s team had integrated its environmental strategy into its existing ISO9001 systems and processes. Alison Cousins Marketing Manager, Baldwin Boxall Communications Ltd

For many years, the environment has been at the forefront of Baldwin Boxall’s manufacturing processes to ensure it has a clear focus on sustainable development, guiding the team in all they do. Adopting ISO14001 ensures it continues to measure its short and long-term environmental impact, which fully supports the company’s environmental mission statement and shows commitment to sustainability. Nick Baldwin, Sales & Marketing Director outlines “Gaining ISO14001 helps us improve our environmental impact in many different ways. Our whole team is excited to work on projects and opportunities to actively reduce the company’s carbon footprint and preserve our natural environment. We can assure our customers and end users that we will continue to work to maintain (or exceed) this stringent international standard.” Bob Schulz, Manufacturing Director, added “As well as maintaining and expanding on our ISO14001 accreditation, Baldwin Boxall will also be investigating how to become carbon neutral - which we will set as a future goal for the company.”

Baldwin Boxall being both ISO9001 and ISO14001 accredited allows the company to continually improve the way it operates to fulfil its vision for ‘Life safety for every building - for everyone – everywhere’.

services are provided by Baldwin Boxall’s own team of fully qualified engineers. International distributors also provide similar support facilities to end users.

Baldwin Boxall Communications Ltd was founded in 1982 to offer industry leading communication solutions. The company has remained an independent organisation ever since with a benchmark to fully meet and exceed, wherever possible, its customer requirements.

The company enjoys the benefits drawn from having a loyal and dedicated workforce with proficient skills and adaptability. The manufacturing department also utilises a network of local suppliers, again many having long standing association with the company, with experience in its procedures and rigorous quality control requirements.

Baldwin Boxall designs, manufactures and markets voice alarm, public address and emergency voice communication equipment for varying sectors, including commercial, industrial, retail, leisure, transport and public service facilities.

With R&D, sales, projects, specials, assembly, test, quality, packing and despatch teams all based on the one site in Crowborough, East Sussex, UK, Baldwin Boxall is able to work efficiently and effectively.

Baldwin Boxall is now renowned for being a leading independent UK manufacturer in the industry with installations in prestigious sites worldwide. The company has a strong network of UK and overseas customers and offers a wide range of products serving the voice evacuation, emergency voice communications and public address markets. Product design and manufacture includes meeting core requirements of legislative compliance under varying British Standards and EN54 certification. The sale of these products is complemented by the provision of commissioning, ongoing maintenance support and training. These

www.sussexchamberofcommerce.co.uk

Over the years, the Baldwin Boxall brand has become a steadfast symbol of reliability and quality. When you choose a Baldwin Boxall system you can be certain of the company’s unique and clear commitment to the highest standards in life safety communication systems. Baldwin Boxall products are robust, reliable, dependable and are backed by a friendly and knowledgeable customer care team and a seven-year warranty. The results of the company’s annual customer surveys are a testament to the assured knowledge that their systems, service, and aftercare are valued so highly that 99% of Baldwin Boxall’s customers would recommend them*.

tel: 01444 259 259

Find your digital voice! Engaging your brand with audiences that matter.

be-everywhere.co.uk | E: info@be-everywhere.co.uk | T: 0191 580 5990

Thinkers Challengers Innovators Leaders DISCOVER THE SUS SE X MBA FIND OUT MORE

Business Edge 68

Articles inside

chamber services

training and events

ask the expert