Business Scotland 1 by Distinctive Media Group Ltd

BusinessScotland Scottish Chambers of Commerce Magazine

SPRING 2015

Building a more confident Scotland Special Feature

High Noon lunch with Microsoft & Chris van der Kuyl Investing in talent and young people Nora Senior awarded Lifetime Achievement Award

Scottish Chambers of Commerce

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CONTENTS

SPRING2015

36 41

08 06

WHY DON’T WE TAKE THE BUS?

HIGH NOON LUNCH WITH MICROSOFT & CHRIS VAN DER KUYL

11 14

A BETTER-CONNECTED FUTURE BUILDING SKILLS IN SCOTLAND’S CONSTRUCTION SECTOR

Scottish Chambers of Commerce Scottish Chambers of Commerce 30 George Square Glasgow G2 1EQ T: 0141 204 8316 F: 0141 204 8371 E: admin@scottishchambers.org.uk www.scottishchambers.org.uk @ScotChambers

64 18 TRAINING AND DEVELOPMENT

54 ECONOMIC DEVELOPMENT

A MORE CONFIDENT 36 BUILDING SCOTLAND REALLY THE ANSWER 47 ISTODIGITAL IMPROVING YOUR BUSINESS

64 CEO TURNS DIGITAL! BUSINESSWOMAN 66 LEADING RECEIVES 2015 LIFETIME

BENEFITS FOR 50 MENTORING SCOTTISH BUSINESS

SUPPORT FOR RURAL 68 ITBUSINESSES

PERFORMANCE?

ACHIEVEMENT AWARD

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Disclaimer

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FOREWORD

Thinking ahead for Scottish business Nora Senior

Chair, Scottish Chambers of Commerce Executive Chair of UK Regions & Ireland, Weber Shandwick

As businesses, we have a very important role to play in the economies and social fabric of our towns, cities, communities and country. That’s why Chambers of Commerce are so important; embedded in their local communities, created by business for business, they give a voice to business at the highest levels of local, national and international government, helping to influence legislation and create an operating environment that is right for enterprise to flourish. As we go to print, the UK General Election is looming and the outcome and the future political landscape looks unpredictable. With so much uncertainty around the results, I am in no doubt that Chambers will be a priority ‘port of call’ by all the political parties to gauge the views of business. It is our ability to collaborate and make connections between businesses and Governments, as an authentic voice representing all sectors and geographies of business up and down the country that sets Chambers apart. And we want to set out our stall. In this edition of Scottish Business Voice, we are launching the Chambers Business manifesto – exploring many of the themes that sit at the heart of Scottish Chambers’ campaigning work on behalf of business; identifying ambitious targets and goals for business growth, working to bridge the gap between the world of education and the world of work. utilising our local knowledge and our position as a global business network to look at driving international trade. To date, our strong track record of presenting the voice of business has resulted in key outcomes the ongoing dualling of the A9, a review of planning reform, the Queensferry Crossing, additional Business Rates reliefs; the simplification of public sector procurement processes and a reduction in the tax burden on the oil and gas sector. Chambers have also been at the heart of a number of significant initiatives: the Growing Talent Initiative, which placed almost 400 graduates into permanent positions in small, growing businesses and the Invest in Youth groups promoting vocational skills. We need to build a Scotland with the ambition to succeed and the vision to innovate; a Scotland that invests in talent and young people; that is forward thinking and creative and crucially a Scotland with the capacity to act as a global player, at the forefront of the world stage through its high quality industries and with the confidence to attract global investment and events. Whatever the election outcome, businesses will look for opportunity where they can gain advantage and grow – and Chambers will be there to help.

@NoraSenior1

Scottish business: world-class and innovative Liz Cameron OBE

Director/Chief Executive, Scottish Chambers of Commerce

2015 is shaping up to be an exciting year for the Scottish Business community. Enthusiasm and ambition can be felt all over Scotland and it certainly keeps me going when I am travelling around the country visiting businesses! Scotland is a world-class destination to do business in. Our skilled and highly educated workforce makes us an attractive location for businesses to tap into our highcalibre individuals. As our position on the world stage continues to strengthen, businesses are eager to take advantage of new market opportunities, with a view to extend their reach, increase sales and take a step into international markets. This means we are well-positioned, to not only increase the number of businesses exporting, but also attract more inward investment into Scotland. As a global “Superbrand,” Chambers of Commerce are uniquely placed to connect businesses and transform communities to enable the future success of Scottish business. Regardless of the outcome of the 2015 General Election, business success and a thriving economy must be the driving force behind policy positions and decision making. So what specific measures will business be looking for from 10 Downing Street? For the Scottish business community there are a number of areas that we believe must form the core around the economic strategy of the next UK Government, whatever its colour or colours. Firstly, there is the question of Europe. In 2013, the value of Scotland’s exports to the European Union was £12.9 billion - that’s equivalent to over £2400 for every man, woman and child in Scotland. Indeed, our exports to the EU represent just under half of all of our international exports of goods and services and a large part of the reason for this is because of the single market that we have access to through our membership of the EU. All of the UK’s political parties (with the obvious exception of UKIP) profess that they want Britain to remain in Europe, yet we are faced with the potential prospect of an in-out referendum within two years, dependent upon the result of the election. From a business perspective, could our relationship with Europe be improved? Yes, of course it could - we need more clarity on state aid rules, greater freedom to use public procurement to benefit Scottish businesses and a more sympathetic approach when translating European directives into domestic regulation. However, Europe is our primary international market, sustains businesses and jobs in Scotland and we should not underestimate its economic value to our country. These goals can only be effectively achieved where the UK Government and Scottish Government work hand in hand to utilise their respective powers to Scotland’s advantage.

@LizCameronSCC

Business Scotland

CHAMBER NEWS

Why don’t we take the bus? “We will then interview several focus groups to dig deeper into what has emerged from the online survey. “We are looking to complete our research towards the end of this month, or the beginning of April.” Kirsty Chalmers, transport executive for Nestrans, said that their 2015 bus passenger survey would be running almost in parallel with the Chamber study to which they were contributing funding. However she said that their 2014 survey had shown continuing high levels of satisfaction amongst bus users in both Aberdeen city and shire. They both also compared well against satisfaction levels across the country. A spokesperson for First Group said: “Traffic congestion and local air pollution are significant issues for Aberdeen, and we believe that local bus services are part of the solution.

A report will be published later this month which could pave the way to more people in the North-east of Scotland to switch from their cars to buses. While surveys have shown that the satisfaction levels of those who already use buses in Aberdeen city and shire are generally higher than those elsewhere in Scotland, the numbers boarding buses is far less than might be achieved. Emma Smalley, Aberdeen & Grampian Chamber of Commerce research team leader, said the research has been driven by findings from work carried out for North East Business Week last year on “Connectivity Driving Growth”. It revealed how more than one out of three senior business leaders surveyed had experienced their commuting journey time increase over the preceding two years with the average commute taking 27 minutes. “Most cited either a lack of flexibility (42%), routes not fitting their journey (41%) or timetabling issues (34%) as reasons for not using public transport,” said Emma. “It is only by analysing these results that we can address the current congestion problems. “Our partners for the work are Nestrans and First Group who both carry out customer satisfaction surveys for bus passengers so

Business Scotland

they will feed some of that information into us but we will not be duplicating what they do. “This is specifically about identifying what the real and perceived barriers are to bus travel and making recommendations about how these can be removed or overcome. “There can be many potential barriers such as price or a lack of information - people don’t know where to go to find a timetable or don’t know how to find a suitable route. “Our research to identify these barriers, or perceived barriers, will initially involve an online survey which is being distributed to workforces across Aberdeen city and shire by a large number of company transport coordinators who are assisting.

“By working with the Chamber, we hope to understand from businesses and commuters what their impressions of bus services are, and how they could be improved. “Businesses in Aberdeen are faced with increasing pressure to provide parking for their employees, but this is unsustainable. “We want to use this study to see how we can help resolve these transport issues. “Our strategy is to encourage more customers to leave the car at home and take the bus to work and for leisure journeys. “We’re hopeful that this study will help to dispel some of the myths about bus travel, as well as giving us useful feedback to improve our services for new and existing customers.”

Glasgow Chamber of Commerce aims for Global success Glasgow Chamber of Commerce was recognised as the Scottish Chamber of Commerce of the Year at the prestigious Scottish Business Honours Ceremony in September 2014. They have now set their sights on recognition on the world stage. Announced as Finalists at the 9th World Chamber Congress for Best Job Creation and Business, the Glasgow Chamber team are preparing to pitch in Turin on the 11th June 2015. Through the Youth

Employment Action Group and their other programmes of work, including their unique Workforce Solutions Service, the team beat off stiff competition from over 30 other Chambers from across the World to make it into the final five. Winners will be announced at the Awards Ceremony on the 12th June 2015. You can keep up to date with their progress on the Glasgow Chamber website: www.glasgowchamberofcommerce.com

CHAMBER NEWS

Business is booming in the Cairngorms National Park Visitor numbers and business turnover in the Cairngorms National Park (CNP) are on the increase according to the results of the most recent Cairngorms Business Barometer (CBB). Covering the period from October to December 2014, the quarterly online survey seeks feedback from business operators across the CNP on a range of aspects including ongoing performance and confidence in the future. The survey, which saw 120 surveys completed, suggests that local businesses are confident this growth will continue. Significantly there has been ongoing growth in customer numbers, indicating that the current marketing campaign, part funded by a Visit Scotland Growth Fund award, is already proving successful. The Growth Fund award of £35,000 is helping the Cairngorms Business Partnership to deliver a £70,000 marketing campaign to highlight different areas of the Park along with various business sectors. Along with increased visitor numbers was an overall growth in turnover which marked a significant improvement compared to last year and previous Q4 periods. Although the growth recorded this quarter was weaker than that of recent quarters, businesses are

The survey also indicated that there were higher levels of investment in staff training, marketing and infrastructure combined with a stronger appetite to invest in all of these aspects in the coming year. And while trading conditions were perceived to be broadly on par with recent quarters, overall levels of business confidence were well above average.

anticipating record increases in customer numbers. Kevin Roach, Chairman of the CBP said: “We are delighted that for the third consecutive quarter there is growth in customer numbers and turnover. The findings demonstrate an ongoing increase in business and tourism numbers, and clearly show that the area is viewed as a world class tourism destination, appealing to visitors around the world, as well as remaining a firm favourite with the UK market.”

Scott Armstrong, Regional Director at VisitScotland, said: “The increase in the number of visitors enjoying the Cairngorms National Park is terrific news. Supported by the VisitScotland Growth Fund, the Cairngorms Business Partnership’s current marketing campaign is proving a great success and I am sure, as the survey suggests, that it will continue to draw more visitors to the area. The Growth Fund encourages tourism businesses to work together on marketing campaigns and the Cairngorms Business Partnership is an excellent example of its effectiveness.”

The findings demonstrate an ongoing increase in business and tourism numbers, and clearly show that the area is viewed as a world class tourism destination.

When Worksmart met WadesPrint There is nothing that makes our team at the Ayrshire Chamber happier than when we facilitate for two of our valued members to meet through one of our many chamber business events. The perfect example of this happened when Ayrshire Chamber Partner for Business, Worksmart Contracts attended our Ayrshire Connections B2B Exhibition at Ayr Racecourse where they met another of our members and regular sponsors of our Annual Dinner and our Annual Business Awards, WadesPrint. From initial discussions and subsequent meetings our two members then agreed to

work together on rebranding Worksmart’s three divisions: Worksmart Contracts, Worksmart Interiors and Worksmart Manchester. Brian at WadesPrint explained: “Worksmart felt their current brand didn’t reflect the exceptional standard of work and level of projects the contractor has been successfully winning and completing throughout Scotland and the UK. They identified they needed a new brand that reflected their ethos of working smart and that their brand had to be more intelligent. In choosing a tessellated design style with the use of sharp angles, and incorporating depth, we created a brand that has captured what Worksmart is all about - it makes them look smart. It is scalable for use on everything from a business card or company vehicle right up to the large high quality internal glass partitions that the company

supplies and installs for clients like SSE Hydro and Tesco Bank.” WadesPrint met Worksmart’s tight deadline and challenging brief within a remarkably short period of time, beating the agreed three week deadline by two weeks, creating an iconic brand in the process. Lisa Neilson from Worksmart added: “We could see we were working with the right designers from the moment we first saw their new brand. WadesPrint got it right first time, on time. A measure of a good brand is how it grows among the people who are using it and the Worksmart team have taken to calling their new logo the Ninja Star.” Worksmart proudly launched their new brand to their clients using a bespoke die cut Christmas card that displayed the brand progression visually displaying ‘out with the old’ and ‘in with the new’.

Business Scotland

CHAMBER NEWS

Pictured: from left to right, Dave Valentine, Vice President DACC, Alison Henderson, CEO, DACC, Chris van der Kuyl, Chairman 4J Studios, Chris Forrest, Microsoft

High Noon lunch with Microsoft & Chris van der Kuyl Scottish Chambers of Commerce and Microsoft initiated a partnership to run a series of “Microsoft Productivity Experience” events across Scotland in 2015. Dundee and Angus Chamber of Commerce was delighted to be chosen to host the first of these events. DACC hosted a “High Noon Lunch with Microsoft” on 25th February as part of Dundee Business Week, at the Apex City Quay Hotel & Spa in Dundee. Local businesses heard from prominent business leaders: Dave Valentine, Vice President of DACC; Chris Forrest, Director of Microsoft Scotland & UK Financial Services and Chris van der Kuyl, Chairman of 4J Studios and Entrepreneurial Scotland, about business vision and going for growth.

Over 130 attendees heard about Microsoft’s plans to work with and support businesses, including table sponsors Dundee & Angus College, Thorntons, Capital Document Solutions, Blackadders and Shackleton Technologies. There was plenty of opportunity for networking, plus the chance to explore Office 365 & Microsoft’s latest devices in action, and take part in the Microsoft Productivity

Experience and understand how to grow businesses using ‘The Cloud’. Alison Henderson DACC CEO said, “We were really pleased to see the local business community turn out in force to talk about growing their businesses and taking advantage of technology to give us the edge. It was a very inspiring, energetic event and the feedback has been extremely positive.”

We were really pleased to see the local business community turn out in force to talk about growing their businesses and taking advantage of technology to give us the edge. It was a very inspiring, energetic event and the feedback has been extremely positive. Business Scotland

CHAMBER NEWS

Chamber stalwart John Corcoran MBE, retires from Board John Corcoran, MBE, has retired as a director of Dunbartonshire Chamber of Commerce. At an age when most people are already well into retirement, John, 76, has only now decided to ease off and step down from the board. The community activist turned businessman has a track record of standing up for what he calls ‘the little guy’ and has never been afraid to speak his mind. He has been a driving force in the chamber of commerce for almost 25 years and will continue to be both a member and fulfil the role of honorary president. John’s long association with the then Allander chamber began when he was head of estates at St Andrew’s College in Bearsden in the early 1990s. He had a seat on the local enterprise forum and on economic development groups. “Being part of the chamber gave us a lot

more influence in the business world and in local government circles,” he explained. He was instrumental in creating the countywide Dunbartonshire chamber in 2003 when Allander, West Dumbarton, and later Strathkelvin, amalgamated, and counts it as one of the major highlights of his career. Soon afterwards John became the chamber’s development officer and then was its chief executive until 2010. Since 2002 he has also been chairman and managing director of his own business, St Andrew’s College Language Schools Ltd, which is now based in Glasgow having outgrown its Dunbartonshire premises. He is proud of the fact that the chamber has a close relationship with both East and West Dunbartonshire councils. “I am very pleased that the relationship with the councils has blossomed. “Small and medium-sized enterprises have to work very hard to keep their heads above water but it can be done – and the chamber can help with support, advice and networking opportunities.

John Corcoran, MBE

Photo © Caritas Images

“I would encourage every business to join the chamber and be a part of this organisation.” In 2011, John, who lives in Dumbarton, received an MBE in the Queen’s Birthday Honours List for services to business.

Renfrewshire Chamber announces new President Renfrewshire Chamber is delighted to announce that Audrey Cumberford, Principal and Chief Executive of West College Scotland has been appointed as President of the Chamber. the Chamber and in which role he will be assisting the new President in the continuing development of the Chamber.

Tom Johnston passing the President’s chain of office to Audrey Cumberford

The Immediate Past President Tom Johnston has been appointed as Honorary President, a new role to recognise Tom’s ongoing involvement at a senior level with

Commenting on her appointment, Audrey said “I’m honoured to have been appointed as President of the Renfrewshire Chamber of Commerce and with the support of the Board and the members look forward to continuing to helping Renfrewshire grow & prosper. It has been a privilege to be a Non-Executive Director over the last few years under Tom’s leadership and I am committed to building on his legacy and continuing in the role of President in what is one of Scotland’s most active Chambers, working closely with our Chief Executive, Bob Davidson and his team. The Board will come together at the end of January to discuss our plans for the future at our annual strategy session.” Tom Johnston commented “it has been an honour to have been the President

of Renfrewshire Chamber; it has been a large part of my business and private life for a number of years and I’m delighted that I shall be able to continue to serve on the Board as Honorary President. As we transition to our new President, I give Audrey my full support knowing that the Chamber is in a healthy position and we will continue to build on that success”. Renfrewshire Chamber celebrated its 50th anniversary in 2014 with membership just under 600 and has completed its 5th consecutive year of returning a financial surplus. The Chamber was recently awarded Investors in Young People status recognising the work it does employing young people directly and the support it gives to the young people of Renfrewshire. Audrey will be the 2nd female President of the Chamber in its 50 year history, following on from Sheila Laidlaw in 1991.

Business Scotland

CHAMBER NEWS

Magical night for Merlin Global oil and gas well drilling In addition to the overall Business of the Year awards, engineers Merlin ERD have the Winners List is as follows: shown they’re a wizard at what they do by lifting the title Contribution to Sustainability Award of Perthshire’s Business of the Employee of the Year Award sponsored sponsored by Stagecoach Group by McLeod Glaziers Year 2014. The popular winner, based at Cherrybank, Perth, claimed the prestigious Perthshire Chamber of Commerce’s Top Business title at a glittering Star Awards ceremony sponsored by GS Group. Managing Director of Merlin ERD, Iain Hutchison, and delighted staff from the seven-year-old business celebrated after securing both the Business Growth and Exporting category trophies and then going on to claim the overall trophy and title. Over 300 guests - including Scotland’s newly installed Deputy First Minister John Swinney MSP - heard how Merlin ERD captured the judges’ vote for its “excellence and expertise in every aspect of its business”. Chamber President Mike McDiarmid said the leading Extended Reach Drilling company, which employs around 35 people, had demonstrated impressive increases in terms of turnover, market share and profitability. A thrilled Iain Hutchison said the overall title and individual category awards proved the “perfect” ending to what has been a “magical” year for Merlin, having attained a coveted Queen’s Award For Enterprise in the spring and the success has continued into 2015 as they recently went on to scoop the “Great Small Company” award at this year’s Offshore Achievement Awards. “Our business is all about our people and this award belongs to everyone at Merlin,” he said. George Stubbs of GS Group (Main Sponsor of the event) said on the night: “In comparison to other regions in Scotland and the size of our business community we punch way above our weight when it comes to this event. It is the best awards dinner - illustrated by the commitment made by all our businesses who have entered the awards.”

Winner: John Harvey Vector Aerospace Component Services UK Highly Commended Runner Up: Mhairi Frame Perth Autism Support

Apprentice of the Year Award sponsored by Perth College UHI Winner: Kirsty Burns, Vector Aerospace Component Services UK Highly Commended Runner Up: Conor Nisbet Kilmac Construction

Winner: Binn Group

Highly Commended Runner Up: Perth College UHI - Perth and Kinross Green Technology Business Accelorator Excellence in Export Award sponsored by Perth & Kinross Council Winner: Merlin ERD Business Growth Award sponsored by Johnston Carmichael Chartered Accountants Winner: Merlin ERD

Most Promising New Business Award sponsored by Enterprise & Business Gateway

Highly Commended Runner Up: Carbon Financial Partners

Winner: Strathearn Distillery

Excellence in E-Commerce Award sponsored by Bertie Browns

Excellence in Customer Service Award sponsored by Graham Environmental Services Winner: BlueSky Experiences Excellence in Business Innovation Award sponsored by Binn Group Winner: Blackhills Specialist Dental Clinic Commitment to the Community Award sponsored by RBS Winner: CheckIn Works/Giraffe Trading Excellence in Tourism & Leisure Award sponsored by Bank of Scotland Winner: Perth Racecourse

Winner: VTP Clothing Independent Retailer of the Year Award sponsored by Fairways HR Business Support & Recruitment Specialists Winner: Iain Burnett Highland Chocolatier Excellence in Food & Drink Produce Award sponsored by The James Hutton Institute Winner: The Inveralmond Brewery Sporting Achievement Awards: Winners: Golfer Bradley Neil, curler Eve Muirhead, track athlete Eilidh Child, swimmer Stephen Milne and trainer and jockey duo Lucinda Russell and Peter Scudamore

In comparison to other regions in Scotland and the size of our business community we punch way above our weight when it comes to this event. It is the best awards dinner - illustrated by the commitment made by all our businesses who have entered the awards. Business Scotland

CHAMBER NEWS

A better-connected future Using digital technology to serve everyone in Glasgow’s city centre

People should be put at the heart of Glasgow’s digital strategy, with a clear focus on how emerging technologies can serve citizens, consumers, tourists, entrepreneurs and other city centre users. That was one of the central thrusts of the Glasgow Chamber of Commerce and Urban Land Institute white paper Tomorrow’s City Centre: Glasgow Agenda that was published recently, following a special two-day event in October 2014. It says: “Glasgow should be decisive about digital inclusion and think about how it builds its relationships with people. After all, ‘People Make Glasgow’.“ The paper also calls on Glasgow to build on its historical strengths in developing an ambitious vision to become a global leader in the digital age. It says: “Glasgow has a rich artisan culture and history as a ‘maker of things’ that can be used to help establish itself as a forerunner in digital innovation. The city centre is a great gathering place and needs to leverage digital platforms to continue to be that.” Setting out what Glasgow city centre should prioritise over the next five years, the white paper urges that data be shared and used efficiently and effectively to respond quickly to what people want from the city centre. It also says that everything possible should be done to make Glasgow a “hyperconnected city centre”. Glasgow should “ensure ubiquitous, highquality wireless and broadband connectivity in order to drive productivity and innovation, and to reach those in the community who are marginalised and not digitally connected to the benefits of the city centre. Over 30% of Glasgow’s population is not digitally connected. Another key recommendation is calling for measures to encourage the re-use of urban spaces to make them available to artisan, incubator or pop-up businesses. The paper also calls for moves to encourage more people to live in the city centre and challenges city centre partners to come up with ways that this can be achieved and for

Tomorrow’s City Centre Conference held in October 2014

it to be allied with measures to improve the childcare provision. It also urges that a ‘city centre operations group’ be established to respond to the needs of the city in real time, similar to the successful response team formed during the recent Commonwealth Games in 2014. The white paper calls for investment in ‘smart parking’ technology in the city centre. This will free up time spent in the car looking for a parking space and will allow greater enjoyment of city centre attractions and increased productivity. It also urges that work be done to find out what should be done to encourage reduced car use in the city centre. The white paper says: “Glaswegians enjoy driving to and from the city centre and the first task is to make that easier. But in the longer term can better transport solutions incentivise alternatives to car use?” There is also a call to encourage the innovation economy in the city centre. It calls for moves to “better define the innovation districts in the city centre and their identity and location and also define which districts require more or less regulation.” The document says: “Rapidly evolving digital technologies are transforming retail, leisure, education, and public administration. The shift to digital platforms for transactions and networking provides a new set of pressures on land uses and the role of physical space.”

way that space is used in high streets, in the public realm, in shops, corporate and public offices and small business premises. “The sectors most impacted by digital platforms are also those that are most strongly clustered in city centres,” the white paper says. “This means that city centres must adjust to these changes and discover new ways of using space that complement the digital world and are enhanced by it. “Digital technologies are an opportunity for city centres if they are embraced positively and with imagination and flexibility. They are also a major threat and those city centres which fail to adapt could face stagnation.” Alison McRae, Projects Director of Glasgow Chamber of Commerce, said: ”The Tomorrow’s City Centre: Glasgow Agenda white paper sets out the changes happening in our city centre and the challenges that they present. “Over the next five years Glasgow city centre must adjust to these changes and opportunities and develop a confident new approach. “There is a lot of food for thought and recommendations for specific actions in the white paper to achieve that. We hope that Chamber members, city centre partners and the wider community will read the white paper and act on what it says.”

It says that digital platforms can change the

Business Scotland

CHAMBER NEWS

Forth Valley businesses celebrate success at the Chamber Business Awards In a dazzling evening at the Doubletree by Hilton Dunblane Hydro last week, businesses from across Central Scotland gathered to celebrate at the second Forth Valley Chamber Business Awards. Sponsored by the Ministry of Defence, keynote speaker Brigadier Paul Harkness praised the business community for its resilience during recent difficult economic times, and acknowledged the hard work which went into running a business. He outlined the support available to businesses from the military in terms of leadership training and the employment of skilled reservists to complement the work force. He then presented the first award of the night to Ray Young of Astute Facilities Management as Outstanding Supporter of the Armed Forces Reserves.

As the guests digested a delicious meal, devised by celebrity chef Nick Nairn, compere Colin Cloud took over the evening, and left the 340 strong audience stunned at his ability to read minds - and wallets – as he demonstrated his jaw dropping forensic skills. Eleven more awards were presented by category sponsors and guests such as Keith Brown, Cabinet Secretary for Infrastructure, Investment and Cities, and Liz Cameron OBE, CEO of Scottish Chambers of Commerce.

The winners were: Best Micro Business Life Fit Wellness Ltd Best Small Business You Train Ltd

Best Green Business Green Power International

Young Entrepreneur of the Year Josh Quigley of SharkDog

Best Large Business Central Demolition

Entrepreneur of the Year

Best Start Up Business

Karen Somerville of Angels’ Share Glass

The Lead Generation Company Excellence in Customer Service The Oak Tree Inn

Best Family Business Tilly Confectionery Ltd

Best E-Commerce Strategy

Most Innovative Product/Service

Labels4Kids

iQ Chocolate Ltd

CEO of Forth Valley and Stirling Chambers Laurence Barrett commented, “It was a truly amazing evening with some exceptional businesses as finalists and as winners. The awards showcase all that is good in our vibrant business community and we hope the Chamber will continue to go from strength to strength in supporting our local economy and local businesses.” For more information on Forth Valley Chamber, go to www.forthvalleychamber.co.uk

Business Scotland

SQA INTERVIEW

SQA – ambitious for Scotland As the Scottish economy recovers, the need to improve training and develop relevant skills has never been more important; which is why the work of the Scottish Qualifications Authority (SQA) is so vital. The team at Scotland’s national accreditation and awarding body works in partnership with employers, colleges, universities, industry and government bodies throughout the UK and internationally, to provide high level, flexible and relevant qualifications and assessments that are relevant to today’s increasingly competitive global marketplace. SQA’s experience and innovation in qualification design are recognised, and sought after, by businesses across the UK. Through its work, SQA ensures that its qualifications provide clear progression pathways, facilitate lifelong learning and recognise candidate achievement. For Denise Monteith, who heads up SQA’s team of Regional Managers in Scotland, SQA’s work is crucial to the health of the economy. She said: “Skills development and training are massively important to the Scottish economy. There is a proven link between the prosperity of the economy and the skills of the workforce. “I think that more and more employers acknowledge that. During the recent recession, we anticipated that there would be a drop in training – when times are hard, investment in training tends to be the first thing to go – but it was much less than we expected, which was reassuring. “I believe that employers realised that training their workforce was important to help them through the down-turn and to take advantage of the recovery when it came.”

There is a chance here to make a huge difference to the development of knowledge and skills in Scotland by bringing everything together.

Denise Monteith

SQA is proud to be at the heart of the education and skills system in Scotland. SQA is committed to helping people realise their potential and to achieve their ambitions.

“We see our role as liaising between the various different organisations to make sure that the pathways to qualifications and training are as effective as possible.

SQA has the track record of providing qualifications that are fit for purpose and deliver for Scotland’s people and economy.

“It’s not just about young people going to university and we are constantly looking at ways to develop other routes to positive destinations, such as apprenticeships, SVQs and new college courses.

The Scottish Government’s Developing the Young Workforce - Scotland’s Youth Employment Strategy sets out how the Scottish Government will implement the recommendations from the Commission for Developing Scotland’s Young Workforce. The main aim of the strategy is to make sure that schools, colleges and employers are working closely together to provide vocational pathways into industry. SQA’s suite of qualifications are already enabling vocational pathways in schools for example, Skills for Work and National Progression Awards; SQA already has a working model of Higher National qualification delivery in schools - enabled through school-college partnerships; SQA works with other national organisations, such as Skills Development Scotland, in the delivery of the Certificate of Work Readiness and SQA is in a pivotal position to help make the connections between schools, colleges, training providers, employers and other stakeholders. Uniquely, SQA already works with them all. Denise said: “There is a chance here to make a huge difference to the development of knowledge and skills in Scotland by bringing everything together.

“SQA is constantly talking to people about any gaps in our provision. We want to find out what employers want and to make sure that our offering meets their needs while being attractive and relevant to students. “Our dedicated Regional Managers, committed to delivering excellent customer service, have a varied role; they could start the day talking to an engineering company and finish it talking about animal husbandry! “We now have more than 30,000 qualification units in our portfolio and are always looking for ways to make them as relevant as possible to those people seeking to develop their skills. “We anticipate that the next twelve months will be very busy, which is exciting. SQA is ambitious for Scotland and we aim to continue improving our links with business and industry and are totally committed to the ongoing process of developing new qualifications to meet the country’s changing needs.“ To find out more, visit www.sqa.org.uk/mysector Meet the team www.sqa.org.uk/businessdevelopment

Business Scotland

NEWS

Building skills in Scotland’s construction sector Billy Scott

Key Sector Manager – Construction, SDS

This is a plan which has been driven forward by industry itself, with SDS facilitating extensive consultations with employers, industry bodies, trade associations, public sector agencies, universities, colleges and local authorities.

We’ve heard a great deal recently about how finding people with the right skills is becoming a pressing issue for the construction sector in Scotland and beyond.

At the centre of the SIP lies an action plan themed around attracting future talent to the industry; upskilling the existing workforce; modernising training programmes; and providing the skills needed for future growth.

While the economic outlook for the sector has undoubtedly improved, the hangover from the recession is a shortage of skills in a number of key trades that could quickly become a barrier to growth.

It will involve everything from maintaining core skills such as joinery and bricklaying to stimulating demand amongst employers for new skills such as low-carbon construction.

At the same time, the construction industry is facing up to longer-term challenges in ensuring that skills in modern techniques such as off-site construction and Building Information Modelling are adopted in a widespread fashion.

Encouraging more young people and women to consider a career in construction is an important part of this work.

Driven by industry

A pilot programme which will see senior school students completing elements of a construction apprenticeship while still in the classroom is due to start in the new academic year.

It’s against this background that Skills Development Scotland (SDS) has published a Skills Investment Plan (SIP) for Scotland’s Construction Sector.

Research being carried out by Equate Scotland – who work to improve access for women to careers in science, technology, engineering and the built environment – will

also help inform policies aimed at removing barriers to entering the construction sector

Proud track record For the industry, the challenge now is to engage fully in this activity in a way which will benefit not only companies in both the short-term and the long-term, but will help shape the future of Scotland’s construction sector in the years to come. The sector already has a proud track record in taking on Modern Apprentices, but this pathway can be used for a wider array of professions that reflect the needs of employers. Engaging with education – whether that means going into schools to promote the industry or working closely with colleges and universities – is also a theme which will be at the centre of the wider skills agenda in the years to come. Many challenges remain but with confidence in Scotland’s construction sector growing, an opportunity exists to put it at the forefront of the nation’s economic growth. If you would like to know how your company can become involved in this work or would simply like to find out more please contact me at william.scott@sds.co.uk

Open for business The Open helps cement business relationships like no other major sports event. For a start, time is on your side, with the sporting action and relaxed hospitality present throughout the day. This summer from 12 -19 July, The Open is back in St Andrews - the home of golf - and sales of tickets and increasingly-accessible hospitality packages are at record levels with a number of options already sold out. Next month, the grandstand contractors start their work transforming the Old Course into the arena in which golf’s greatest players will compete. Three-time Champion Golfer of the Year Jack Nicklaus triumphed twice in the ‘Auld Grey Toun’ in 1970 and 1978 and once said ‘you need to be the champion at St Andrews if you are a player that will be remembered’. That is the challenge that faces Rory McIlroy and, were he to win in 2015, he would also become a back-to-back Champion following his victory last year at Royal Liverpool. The Open Hospitality Programme is the only ticket and on-course hospitality provider approved by The R&A. No other company can

Business Scotland

offer facilities within the historic boundaries of the Old Course or guarantee tickets. The programme also pledges a proportion of profits go to local golf development projects providing an immediate legacy of the Championship for young people entering the sport. Unique to St Andrews is a range of hospitality options in hotels that sit on the

fairway edge, the Old Course Hotel that runs along the side of the 17th, and the Macdonald Rusacks Hotel next to the 18th. Hospitality packages range from £345 a head in The Champions Club to £899 in the Rocca restaurant next to the 18th hole. Full details on Hospitality options at the 144TH Open can be found at TheOpen.com/Hospitality

The one to celebrate The Open Hospitality experience starts from ÂŁ345 EX VAT

To book hospitality at the 144TH Open, speak to one of our guest services team on +44 (0) 844 381 0565 or email hospitality@theopen.com

NEWS

Tourism is more than sweetie money! Did you know that without tourism the wine and spirits industry would lose £116m, £15m less would be spent on bread and biscuits, £700m would be lost on transport or the sale of sweeties would plummet by nearly £200,000!

Malcolm Roughead OBE Chief Executive of VisitScotland

Did you know that tourism pays the wages of more people than the oil, gas and whisky industries combined? Tourism is more than a holiday – it creates jobs, sustains communities and provides a critical shop window for business activity across all sectors. As the spotlight falls on tourism for Scottish Tourism Week, what is clear is that tourism cannot be quantified in just the amount of hotels in Scotland – it’s the ripple effect it causes that places it at the heart of the Scottish economy. Its influence is being felt in every sector – from life sciences to laundry services. Without tourism, industries like food and drink, retail and construction would be severely impacted and without tourism the spotlight would not be on Scotland after an amazing 2014. We have made progress, but we still struggle to get the business world to take tourism seriously. People are starting to see that the visitor economy touches every industry, business and community in the country. Pick an industry, say life sciences, and try to find a connection with tourism. For VisitScotland the connection is simple - 70 per cent of the applications to our business tourism conference bid fund are from life sciences bringing thousands of business people to the country. Now think carpet manufacturers, hairdressers, car hire companies, recreational services, education, sport, music, accountancy, banking – the list is literally endless. There’s no doubt that tourism is leading economic transformation across Scotland – with the success of 2014 leading to a focus on the country like never before. Look at the incredible developments we have seen - from the Hydro Arena in Glasgow and the stunning V and A in Dundee, literally leading change in those cities. Then there’s the

Borders railway line opening out a beautiful part of the country like never before or the Natural Retreats developments at John O’Groats and Cairngorms. Look at the thousands of new airline seats bringing visitors into the country and the potential to bring visitors in from the Far East and Australasia through the routes being developed, launched and expanded by Qatar Airways, Emirates and Etihad airways. Add to that the launch of United Airlines from Chicago and a plethora of European flights into Scotland and the world is opening out like never before. On top of that, tourism is creating jobs in every corner of Scotland – great jobs dealing with visitors and developing skills that are highly valued throughout the world. These are jobs where dedication and hard work pays off, where meeting interesting people is a daily experience and the opportunities to see the world are right on your doorstep. For every £50,000 spent in tourism a new job is created in Scotland. Deloitte recently estimated that around 350,000 jobs will be created in tourism in the next ten years – that’s up 20% on current figures. In the last couple of years some 29,000 jobs have been created in tourism. According to Deloitte, tourism is an £11.6bn industry and they estimate faster growth than manufacturing construction and retail. The tourism industry itself has set its 2020 vision to encourage tourism businesses to innovate, invest and inspire and VisitScotland is working closely with them to support that vision. So 2014 is over – the dust has settled on the Commonwealth Games and the Ryder Cup. Scotland has welcomed the world in 2014 but now we need to take Scotland to the world. 2014 saw CNN voting Scotland the top travel destination in the world in 2014 – now we have to use this warm glow to our advantage. At VisitScotland, we believe that we deliver economic success for Scotland by showcasing the country on a global stage as a place not just to visit but also to invest in. With the tourism industry, we have built a world-class brand based on a modern and traditional Scotland and have developed

inspirational campaigns based on knowing our customers inside out. Our website is packed full of Scotland content and this is paying huge dividends in the number of people visiting VisitScotland.com and using our digital channels – from apps to Twitter and Facebook We want to ensure that we inspire people to find, click and spend to grow the visitor economy across Scotland. We are developing exciting new partnerships to attack social inclusion through our accessible tourism project and are working with the industry to see how we can get involved in new and growing areas like social tourism and agritourism. Our marketing activity is paying dividends in every corner of Scotland – bringing jobs to communities in areas where tourism is the only growth industry – so not just showcasing those areas but bringing social and economic benefit as well. The industry is doing a phenomenal job and we are continuing to work in partnership with destination organisations and other industry groups to ensure that we listen and act on their good ideas and feedback. Quality is at an all-time high in Scotland and visitors name the friendly welcome as one of the main reasons they come to Scotland. As we develop tourism in 2015 we are already seeing the success of 2014 – now we have got to make this year work to bring success over the next decade. To do that we need to put tourism at the heart of the economy – move it away from the just a holiday experience and see the potential this industry has to sell Scotland to the World and benefit every corner of the country. Every tourism experience has the potential to become a business transaction, every new development breathes new life into our towns and cities and rural economies, and every visitor helps to create jobs. The time couldn’t be better to take tourism from the breakfast table to the world stage.

Business Scotland

TRAINING AND DEVELOPMENT

Can’t get the staff! For many employers, finding the right staff to take their business forward is no easy task. For those recruiting young people straight from school, ensuring candidates are ready for the world of work is a common concern. The Certificate of Work Readiness scheme from Skills Development Scotland (SDS) aims to help employers and young people, offering businesses a way of identifying new talent, and groups such as school leavers the chance to gain valuable work skills. Using the key attributes firms look for when employing staff, the scheme offers a mixture of work experience and employer assessments to prove that a young person, aged 16 to 19, has reached an employer defined standard.

For businesses, it helps identify ‘job ready’ staff, the scheme comes with support from training providers, and for firms taking on young people who have achieved the Certificate of Work Readiness, it offers a guarantee that a candidate has achieved a set level of experience and skills. The certificate also gives a young person the chance to demonstrate the value they can bring to a business, giving them work experience, a chance to impress prospective employers, and an industry recognised SQA

accredited qualification upon completion. It takes around ten weeks to complete and includes a minimum of 190 hours work experience, with training providers offering support to minimise the time businesses need to spend on the process. With a marketing campaign from SDS currently encouraging more businesses to become involved in the employability scheme, here’s a look at how it has benefited some young people and employers so far.

A Glasgow restaurant took on a talented youngster in their kitchen after getting involved in the Certificate of Work Readiness scheme. Two Fat Ladies at the Buttery gave work experience to 17-year-old Amy McKinley through the employability programme, and now she’s working in the pastry section of the restaurant’s kitchen having been taken on as a Modern Apprentice. Two Fat Ladies’ Managing Director Ryan James explained: “I got involved with Certificate of Work Readiness simply because it is a great way of encouraging young people into the industry which I feel is very important.” He worked closely with Angela Smith from Jobs & Business Glasgow to offer a work experience placement at the restaurant. She matched Amy with the restaurant team, thinking it would work well for everyone. Angela said: “This work experience placement came at the right time for Amy as she was 100% committed to it and immediately established a good working relationship with the people there. “The feedback on her time there was brilliant and it was terrific that she was offered an apprenticeship.” Ryan added: “Amy’s whole attitude to work was great from the start. She was grateful

Business Scotland

Amy McKinley with Ryan James

for the experience and was very willing to learn. She fitted with the team and has a good temperament which is important in any workplace, but especially in our business.” Ryan cited Amy’s ability to work well as a team member as one of the main reasons she was offered an apprenticeship. The former Hillhead Secondary pupil was delighted to accept and said she has learned a huge amount since last September.

She said: “I started cooking with my Gran when I was really young and I knew that this is what I always wanted to do. To be working at Two Fat Ladies at the Buttery is amazing. I actually can’t believe that I am here sometimes.” “I am working in the pastry section at the moment and am really enjoying it. My favourite dish to cook at the moment is Bakewell Tart and it is great to think that something I have made is part of a lovely meal that people enjoy eating in the restaurant.”

TRAINING AND DEVELOPMENT

One of the UK’s leading producers of fish and seafood is urging other employers across the economy to use the Certificate of Work Readiness scheme to identify new talent.

Monicah Ayoub

Giving youngsters a fighting chance A Business Services Modern Apprentice has told how she got the chance of a career after completing the Certificate of Work Readiness. Monicah Ayoub took part in the employability scheme with Glasgow Housing Association, with the employer offering her an apprenticeship after spotting her potential. Glasgow Housing Association is part of the Wheatley Group , an umbrella organisation for a number of housing associations. Monicah, 17, said: “I had very little understanding of employability skills or the workplace, but after the training I felt better equipped to take the challenge of finding a job. “After some classroom-based training, I started work in a local housing office while attending training through the Wheatley Group. “This definitely helped ease me into working life. I now work in the Business Solutions team in our head office, but my placement has given me an insight into what the front line staff do on a day-to-day basis.” Monicah was one of 24 young people to be offered a Modern Apprenticeship with the

I had very little understanding of employability skills or the workplace, but after the training I felt better equipped to take the challenge of finding a job. Wheatley Group having completed their Certificate of Work Readiness, leading to the organisation being named a Youth Employer of the Month by SDS. Lesley Wilkinson, Wheatley Group’s Employee Relations Leader, said: “We always want to increase opportunities for young people in our communities and we’re delighted to be recognised by SDS in this way.” Next steps for the organisation include achieving the Investors in Young People accreditation and continuing their work assisting other public sector bodies to offer more young people placements.

If you would like to get involved with the Certificate of Work Readiness and offer a young person work experience, please get in touch with us at cwr@sds.co.uk or call our helpline for advice on 0800 783 6000.

Lyndsey Gaja

Dawnfresh Seafoods, which is based in Uddingston, has already recruited some young people from the company’s first Certificate of Work Readiness group. They were offered Modern Apprenticeships and are working in new product development and the company’s engineering team. The company’s Organisational Development Business Partner Lyndsey Gaja explained: “We wanted to offer meaningful work experience for the young people in our community and we also know that there will be a significant number of new jobs in the food and drink sector in the future, partly due to an ageing workforce.” “The Certificate of Work Readiness is a great way to attract new talent into our growing business. It gives young people the opportunity of workplace experience and it gives us an opportunity to complement our existing recruitment and development strategy by matching a young person to the right job.” Having benefited from taking part in the Certificate of Work Readiness scheme, Dawnfresh are taking part in an SDS marketing campaign aimed at telling more employers about the benefits it offers. Lynsey added: “The business benefits include identifying people with the right attitude and those with potential to be developed and progressed at Dawnfresh. It’s also good for companies to support their local communities and local economy.”

Business Scotland

HAVE YOU CONSIDERED TAKING ON A MODERN APPRENTICE? Are you aware of the benefits that your business can gain from taking on a MA? of employers who currently offer Modern Apprenticeships plan to do so in the future* Modern Apprenticeship Benefits •

Support your business to train current and new employees

•

Helps your employees gain essential skills and industry recognised qualifications

•

Return on investment in an average of 18-20 months

•

Reduce training and recruitment costs

•

Funding available

•

Recruitment and Application support

•

Apprenticeship can be tailored to your business requirements and cover skill gaps

SAVE THE DATE!

Forth Valley College will be getting involved with MA Week again this year. After a very successful week of events last year the college is now planning a number of activities for 2015 to help raise awareness of Modern Apprenticeship and the benefits to employers taking on a MA.

Did you know Modern Apprenticeships are available across a wide range of industry sectors - from Creative and Digital Media to Construction, from Retail to Business Administration, whatever your business there will be a framework to suits your needs! So why not find out more. Come along to our Employers Clinic as part of MA week at our Alloa Campus on Thursday 21st May.

You will be able to hear all about the advantages of taking on an MA and meet people who can advise you on how to start the process of taking on an MA. If you would like to attend our Employers Clinic, please email: fiona.skiffington@forthvalley.ac.uk or visit Forth Valley College’s website to register for the event now.

75%

of employers viewed Modern Apprentices Copyright: STEFANO CAGNONI 2015 as either© important, or vital, to their business* *Statistics from SDS MA Employers Survey 2012

TOUR

at FVC

83%

Modern Apprenticeship Week 18 - 22 May 2015 #ScotMAweek2015

Training Opportunities

for Undertaking Resettlement Friday 24 April 2015 10.30am - 2.00pm Forth Valley College, Falkirk Campus Are you thinking of leaving the Armed Forces soon? Have you recently left, or have you been out of the military for a longer period of time? If so, would you like to learn more about training opportunities and funding available to you? If you are, then save this date in your diary and come along. The TOUR at FVC will: • Introduce you to a wide range of potential training • Highlight help available within the community • Advise on different career paths • Provide networking opportunities Remember you will have to register for the event, so please check back on our website at:

www.forthvalley.ac.uk © Forth Valley College 2015. All information was correct at the time of publishing, but may be subject to change. CM044

for further information. (Register Now)

TRAINING AND DEVELOPMENT – UHI

SSE Certificate for Work Readiness

Modern Apprenticeship in Carpentry and Joinery

Go on to achieve great things Since its establishment over 50 years ago, Inverness College UHI has cultivated an excellent relationship with the Scottish business community through its commitment to supporting the training needs of industry as well as individuals. Its growing and wide-ranging curriculum reflects Scotland’s diverse economy and culture, and through the College’s active engagement with industry, it has earned a reputation as an exceptional provider of vocational training for students, modern apprentices and local businesses. Inverness College UHI continually builds upon its vocational course offering; helping employers equip their staff with all the skills they need to meet industry standards, and just as importantly, supporting them to achieve the competitive advantage a highly skilled workforce will provide. In addition to the wide range of regular commercial and professional development courses on offer in areas including CSCS, health and safety and management, the College works proactively with companies to develop bespoke training courses to help address specific training needs. Whatever your requirements Inverness College UHI and its extensive network of trainers can work with you to develop courses and delivery frameworks tailored to fulfil your objectives. For more information about Inverness College UHI and its wide range of vocational and professional training opportunities and bespoke training services visit www.inverness.uhi.ac.uk or contact Pauline Tuthill on 01463 273 307 or pauline.tuthill.ic@uhi.ac.uk.

Graduates of Inverness College UHI’s partnership with Capgemini

Business Scotland

Scotland’s future is prepared for work

SQA’s Vocational Qualiﬁcations enable learners to develop their knowledge and skills for the world of work. Our qualiﬁcations are developed with industry experts ensuring learners have the kind of skills employers need. SQA — providing skills for Scotland.

Business Development T: 0303 333 0330 E: mycentre@sqa.org.uk W: www.sqa.org.uk/journeys

TRAINING AND DEVELOPMENT – ANDREW CARNEGIE BUSINESS SCHOOL

Emily Smith with Dr Reg Wilson who congratulates her on her achievement.

Emily Completes Diploma in Record Time Fife CollegeCompletes management student, Emily months toin complete - Emily achieved Emily Diploma Record Timeher Smith, has completed the Chartered qualification in just 10 months. Emily Smith with Dr Reg Wilson who congratulates her on her achievement.

Fife College management student, Emily Management Institute (CMI) Diploma Smith, has completed Chartered in Programme and ProjecttheManagement Management Institute (CMI) (DPPM) in record time with lotsDiploma of hard in Programme andfrom Project Management work and support College staff. (DPPM) in record timeiswith lots of level hard The CMI DPPM a degree work and support from College staff. qualification which can take up to 24 The CMI DPPM is a degree level qualification which can take up to 24

months completemum - Emily achieved The to ambitious of two worksher as qualification Manager in just 10 of months. Programme the Gut Health ambitious of two Research works as andThe Food Safetymum Strategic of the Gutof Health Programme Manager at The Institute Food and Food (IFR) Safetyin Strategic Research Norwich, Research so she Programme the at The Institute Food completed Diploma by of distance Research (IFR) in Norwich, so she completed the Diploma by distance

learning – Fife College’s Andrew Carnegie Business School is one of the learning key centres–in Fife the UKCollege’s to offer theAndrew course Carnegie Business School is one of the in this way. key centres the enjoyed UK to offer the course Said Emily:in “I studying for in this way. the CMI DPPM, and the course at Fife Said Emily: “I me enjoyed studying for College enabled to juggle learning the CMI and work the course Fife with my DPPM, on-going and at family College enabled me already to juggle learning commitments. I have managed to witha lot myofon-going work and tofamily put what I have learned good commitments. I have already managed to use in my role at the IFR.” put Fife a lot of what I have learnedCarnegie to good College’s Andrew use in my role at the IFR.” Business School offers a wide range of Fife College’s Andrew Carnegie career-focused, professional qualifications Business School offers a wide range of with the flexibility that allows employers career-focused, professional qualifications and individuals to fit training around with flexibility that allowsMiller, employers otherthe commitments. Deborah Vice and individuals to fit training around Principal, Commercial Development, is other Deborah very commitments. enthusiastic about the Miller, benefitsVice of Principal, Development, is the coursesCommercial on offer; “Our programmes very enthusiastic about the benefits of are current and contemporary, with a the courses on tooffer; “Our inspirational programmes practical focus, help create are currentandandleaders contemporary, managers who will with take a practical focus, to help create inspirational business forward.” managers andinformation leaders who willAndrew take a For more about business forward.” Carnegie Business School, call 0344 248 Foremail more info@carnegiebusiness.com information about Andrew 0152, Carnegie Business School, call 0344 248 or visit www.carnegiebusiness.com 0152, email info@carnegiebusiness.com or visit www.carnegiebusiness.com

Realising Potential. Realising Potential.

Continue your professional development with a wide range of Continuetoyour development with a wide range of courses suitprofessional your individual or business needs. courses to suit individual or business needs. Project, Programme & Riskyour Management (PRINCE2®, APM, With a wide range of study options available from part-time, MSP®, MoP®, P3O®) Project, Programme & Risk Management (PRINCE2®, APM, Accredited qualifications in Sales and Marketing, MSP®, MoP®, P3O®) Management, Accounting and Human Resources Accredited qualifications in Sales and Marketing, Professional Institute Qualifications (CIPD, CMI, AAT, ISMM, CQI) Management, Accounting and Human Resources Undergraduate and Postgraduate Management Qualifications Professional Institute Qualifications (CIPD, CMI, AAT, ISMM, CQI) Business Improvement, Quality and Change Management Undergraduate and Postgraduate Management Qualifications CPD Short Courses Business Improvement, Quality and Change Management Tailor-made Programmes & Consultancy CPD Short Courses Tailor-made Programmes & Consultancy

bespoke, distance or blended learning, we have the course With a wide range of study options available from part-time, to suit your needs. bespoke, distance or blended learning, we have the course to suit your needs.

Contact us for more information on the wide range of programmes and specialisms available. Contact us for more information on the wide range 0344 248 0152 of programmes and specialisms available. info@carnegiebusiness.com 0344 248 0152 www.carnegiebusiness.com info@carnegiebusiness.com www.carnegiebusiness.com

PRINCE2®, P3O®, MSP® and MoP® are registered trade marks of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited. PRINCE2®, P3O®, MSP® and MoP® are registered trade marks of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited.

TRAINING AND DEVELOPMENT â&#x20AC;&#x201C; UNIVERSITY OF GLASGOW

Business Schools in Economies and Societies At the University of Glasgow Adam Smith Business School we are in the unusual position of being an ancient university with a long heritage of teaching and research, while also being a modern business school, for which we have adopted the naming and branding of our alumnus Adam Smith.

by Professor John Finch As with many organisations, we value and are valued, we evaluate and are evaluated, in ways that are often partial, overlapping, designed for specific purposes, and difficult to align. Indeed, alignment might not be the most beneficial way to proceed. Economic sociologists Boltanski and ThĂŠvenot published On Justification: Economies of Worth in 1991. It contained the striking idea that our economies and societies nurture many orders of worth and value, which do not always fit together. They list seven orders of worth: market, industry, civil, domestic, inspired, fame, and sustainability. The key message is that we operate across a number of dimensions in which our services offer value, are valued and evaluated. Identified below, is how we as a business school offer worth and value. 1. We develop and undertake educational and research services. In being an international business school, we are a successful exporter of degree programmes and are aware of the competition among business schools locally and internationally.

2. Our research develops into long-term programmes, often in collaboration with other universities and with user communities. It is often technical and planned: qualities that pave the way for our research having impact. 3. As part of a university we are keenly aware of our role in civic society, notably in devising programmes of learning and teaching and awarding degrees to our students. 4. We realise that our teaching and research find their way into many places including businesses, households and societies, which we can think of as domestic, multiple and varied spaces. Creating more of these spaces becomes an enjoyable challenge. As we work locally and internationalise, so we become domestic globally too! 5. Supporting creativity among a wide range of organisations is a serious responsibility, especially in how we design and assess learning and teaching, make spaces around assessment, and make our research open to engagement.

Business Scotland

6. While fame may be an unusual claim to value, business schools are also marketing research organisations, nurturing a brand. Our link to Adam Smith differentiates our business school and demonstrates our interdisciplinary approach. 7. Regularly, questions of ethics and sustainability inspire our students. Adam Smith in The Theory of Moral Sentiments provides further impetus to these vital qualities, which we aim to bring into economy and society through an impartial spectator who allows us to anticipate the worth of our actions, and help us to reflect. The Adam Smith Business School offers an education experience that is enhanced by history and innovation, by tradition and creativity, and by the combination of leading edge research and practical achievement. Our students graduate with the skills needed to compete in a global workplace, and with friendships and networks that last a lifetime.

WHERE INSPIRING PEOPLE FLOURISH

Adam Smith Business School University of Glasgow Gilbert Scott Building Glasgow G12 8QQ The University of Glasgow, charity number SC004401

www.gla.ac.uk/business business-school@glasgow.ac.uk +44 (0)141 330 3993

TRAINING AND DEVELOPMENT – SCOTLAND’S RURAL COLLEGE (SRUC)

Scotland’s Rural College (SRUC) – Working with Businesses for a Sustainable Future Since its creation in 2012, from the merger of the Scottish Agricultural College, Oatridge, Elmwood and Barony Colleges, Scotland’s Rural College (SRUC) has established itself as the major provider of land-based and rural education in Scotland. As well as a large range of full-time and part-time taught courses, SRUC offers workbased learning opportunities such as SVQs

and Modern Apprenticeships (MA), in a wide range of subject areas, from Agriculture and Land-based Engineering, to Animal Care, Environmental Conservation, Professional Cookery, and Landscaping. A combination of specialist ‘on the job’ training and high quality College based learning ensures our Modern Apprentices gain the skills and knowledge they need to succeed. SRUC’s MA programmes are an exciting and practical way for apprentices to gain hands-on industry skills and qualifications whilst at the same time offering employers a cost effective package of training to meet the demand for a skilled and motivated workforce. Smaller employers operating on tight margins recognise the advantage of having an apprentice, while larger companies appreciate the efficiency of working closely with the College for their staff training and development. SRUC’s work-based learning team design specialist bespoke training packages to

Your one stop shop... ...providing practical help and advice for employers to enable them to develop the skills of their employees. ‘potential’

‘quality’

‘portfolio’

‘performance’

We focus on assisting organisations to maximise their business potential through the development of their workforce.

We do this through the delivery of work based learning, short courses and quality bespoke learning solutions.

Delivering training to a wide range of organisations with a broad portfolio to ensure we are a one stop shop for our customers.

We can work with your staff to develop their skills, increase their performance and ultimately improve their job satisfaction.

Want to find out more? Please contact Susan Rennie on 01896 662578 or e-mail srennie@borderscollege.ac.uk

bdu.borderscollege.ac.uk

Business Scotland

meet the requirements of businesses and Local Authorities. SRUC also offer a full range of land-based Scottish Vocational Qualifications (SVQ) and industry endorsed training courses. Contact the College for further information – contact details can be found on the SRUC website www.sruc.ac.uk/wbl

Business Development unit

Borders College Business Development Unit Newington Business Centre 2 Dalkeith Road Mews EDiNBURgh Eh16 5gA t: 0131 667 5345 Borders College Business Development Unit Scottish Borders Campus Nether Road gAlAShiElS TD1 3hE t: 01896 662571 Charity Number SC021180

Providing Skills for Scotland’s Workforce SQA is ambitious for Scotland’s businesses, and a smart, well trained and qualified workforce is essential to developing a successful economy. We offer a range of services, delivering business benefits and measurable achievement. Our qualifications are developed in partnership with industry experts to enhance your workforce. SQA offers something for everyone, from new-starts to senior management. We quality assure every qualification and make sure they keep pace with industry advances and changing regulations.

Benefits to our business Qualifications are at the heart of Scotland’s business ambitions, which rely on a skilled, enthusiastic workforce. Your people can realise their potential by benefitting from a world-class qualifications system. Through them, your business can nurture the skills and knowledge it needs to thrive now and in the future.

Expert advice on hand Every company working with SQA benefits from their own dedicated Regional Manager; an expert advisor they can trust. It’s a simple idea, but one that works perfectly: provide one main point of contact who takes time to get to know our customers and their business. The more customers know about what SQA will bring to their business, the more they will benefit.

Your local Regional Manager Your area is covered by a local Regional Manager who can advise on SQA’s very broad range of high quality, inclusive awards, and also the extensive customer services including accrediting and endorsing in-house training. Backed by a support team, and with access to sector specialists, your Regional Manager is on hand to listen and advise, help identify goals and zeroin on the qualifications that bring the biggest business benefits.

Finding the right qualifications The importance of staff qualifications has never been clearer. It’s proven that trained and qualified people are more motivated and more productive, making the businesses they work for more competitive and more profitable, whatever the size, whatever the sector.

SQA — providing skills for Scotland’s learners.

It’s critical, however, to ensure that the qualifications are relevant to your business and right for your future. There’s no simple answer to what kind of qualification will benefit you. Every industry and every business is different.

Relevant qualifications for your sector SQA qualifications are developed in partnership with industry experts across hundreds of sectors. We have a wide portfolio of qualifications covering a range of levels offering something for everyone from new starts to senior management. Our qualifications are Scottish Credit and Qualifications Framework (SCQF) credit rated, so they are easy to understand and universally transferrable. More information can be found at www.sqa.org.uk/mysector

Find out more Successful relationships are formed by listening to your requirements and developing an understanding of your business. It’s a simple idea, but one that works. To find out more, please go to www.sqa.org.uk/businessdevelopment

TRAINING AND DEVELOPMENT – INVESTORS IN PEOPLE

Scottish Apprenticeship Week is approaching With Scottish Apprenticeship Week just around the corner, now is a perfect time to consider Investors in Young People (IIYP) and how it could benefit your business. Scottish Apprenticeship Week highlights how valuable apprenticeships are to businesses, individuals and the wider economy. Last year over 160 events took place across the country and 2015 is set to be bigger and better than ever before. Investors in People Scotland is an advocate of apprenticeships and all initiatives that support young people enter the world work of work. Over the past nine months, IIP Scotland has been successfully rolling out the IIYP accreditation initiative to businesses across the country. With 100 companies already awarded and reaping the benefits, why not explore how IIYP could work for you?

The benefits of IIYP IIYP is Scotland’s only people management award focusing on employers’ recruitment and retention of young people. The accreditation focuses on rewarding and recognising employers who have a track record in recruiting and retaining young people, while encouraging others to begin working with young people. Key benefits of being awarded with IIYP status include future business growth, professional development, the creation of a talent pool for the future, as well as guidance and encouragement to employers to access a range of support services. There is also the recognition that comes with being IIYP accredited which shows effectiveness in recruiting, retaining and developing young people.

Scottish Enterprise is committed to young people A recent awardee of IIYP is Scottish Enterprise. The organisation was commended for its commitment to young people and its strong focus on creating employment and training opportunities. In recent years, Scottish Enterprise has heavily invested in establishing opportunities for young people at the organisation. This includes the launch of a two year Graduate Development Programme, an Enterprise Apprentice Programme and a Modern Apprentices scheme.

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Chief executive of IIP Scotland Peter Russian highlighted that Scottish Enterprise had raised the bar with its application and accreditation and praised the organisation for its commitment to its young workforce. Scottish Enterprise has guaranteed youth employment will remain a key pillar of its business plan over the coming years.

How can IIYP work for you? IIYP is available to all organisations in Scotland regardless of size, structure or sector. Now you can experience the framework for yourself with the Investors in Young People tool which can be found at iiyp.investorsinpeople.co.uk

Here you can answer 20 short questions about your business and receive a tailored report highlighting your strengths and development opportunities around recruitment, retention and leadership of young people. Opening your business up to young people will make working for you attractive to other young minds and their networks. Young people are cost effective to recruit, train and hold onto. For further information about IIYP call 0131 6250155, email iiyp@iipscotland.co.uk or visit the website at www.investorsinpeople.scot

TRAINING AND DEVELOPMENT – CAREER READY

Helping to raise young people’s aspirations and life chances

Career Ready highlighted by CBI Career Ready (previously called Career Academies UK) has been featured as a case study of best practice for employer engagement in schools in the latest CBI report, Delivering excellence: A new approach for schools in Scotland. Anne Wexelstein, Director of Career Academies UK in Scotland, said: “It is fantastic to see the CBI emphasising the need for employers and schools to work together for the future of our young people, as well as the future of our industries. We know our model works to meet this need and being featured in this report is excellent recognition of the hard work our employer supporters, schools, local authorities and our own team put in.”

Career Ready links employers with schools, providing a talented pool of students, eager to develop practical workplace skills. Career Ready (formerly Career Academies UK) is an ambitious business-led charity that helps raise young people’s aspirations and life chances. Career Ready students are 16-18 years old and live outside the gilded world of glass office blocks. With employer support, we get them through those doors. Our mission is to give them the role models and networks to ignite their ambitions, akin to their wealthier peers.

to begin to build a recruitment pipeline and spot young talent early. Students can bring a fresh perspective to your business and you can gain important insight from your local customers.

Our programme bridges the gap between education and the world of work by giving young people access to real experience, through mentoring, an internship, masterclasses and workplace visits. A targeted cohort of students participate in the two year Career Ready programme during S5 & S6.

But don’t just take our word for it:

In return, employers have the opportunity to engage with schools in a meaningful and sustainable way. Employees can improve leadership and coaching skills by mentoring a young person, and junior managers can gain practical experience by supporting a student on their internship. By welcoming students into your business, you are not only giving something back to your local community, there is the potential

The Career Ready model has been highlighted as an example of best practice for business engagement in schools in the latest CBI report, Delivering excellence: A new approach for schools in Scotland.

What our employer supporters say: “With great processes and highly professional people, Career Ready brings together the skills, energy and resources of employers, students and education partners allowing us all to play to our strengths.” Gary Merrylees, Head of Talent, Diageo plc

What our students say: “It’s hard to say what the best thing is about Career Ready as I want to say everything! I couldn’t have got to where I am now without my mentor. We talk about everything – school, interviews, applications, life – and set new goals together. I now have big plans for the future all planned out.” Jodi Bratty, Craigmount High School

This year’s 230 Career Ready students will be celebrating their achievements and progress on the programme with parents, teachers, their mentors and other business supporters at the Scottish Career Ready graduation in Edinburgh on Tuesday 21 April.

None of what we do is possible without our partnership approach and employer support from nearly 150 organisations across Aberdeen City, Aberdeenshire, Edinburgh, Fife, Glasgow, Midlothian, Moray and Perth & Kinross. Our employer supporters range from SMEs, such as Branstons Ltd and Johnstons of Elgin, to multinationals, like Aviva, Diageo and Petrofac, and public sector organisations, including The Scottish Government and Transport Scotland. As we play our part with others to Develop Scotland’s Young Workforce, along with the Chambers of Commerce and their members, there is the opportunity for more businesses to join us, particularly in the areas mentioned and new areas including West Lothian, Lanarkshire, Dundee and Stirling.

How can I get involved? You can find out more at www.careeracademies.org.uk We would also be delighted to meet with you to discuss how we might work together. Please contact: Anne Wexelstein, Director for Scotland, Career Ready (previously called Career Academies UK) anne.wexelstein@ careeracademies.org.uk

Business Scotland

TRAINING AND DEVELOPMENT – TIGERS LIMITED

Pathway to Employment TIGERS are a private commercial training provider and employment broker based in Glasgow with training outlets in the Central and East of Scotland whilst covering other geographical areas on demand. For our training programmes we offer an innovative approach to ensure trainees / customers receive quality care, practical and social skills whilst working towards Certificate of Work Readiness by engaging in workplacements. The programme ensures all participants are job ready and competitive. TIGERS holds an extensive database of large and small businesses, in a variety of sectors including construction and related

industries, automotive trade, early years, retail and customer service, who we work with in partnership to meet their recruitment requirements and upskilling of existing employees. Our services allow us to deliver a one stop shop capability - sourcing of young people and adults, training and development, together with sustainability of employment by qualifications (Modern Apprenticeship Frameworks and recognised accreditations). In 2008 TIGERS entered into a Shared Apprenticeship Scheme “SAS” with Carillion plc which employs young people, supported by the delivery of a Modern Apprenticeship. To date we have worked with over 800 young people who have completed their MA with over 50% progressing to sustained employment working within the industry. Our SAS experience has created strong interests from other businesses who are exploring the benefits to their business and industry.

Training Initiatives Generating Effective Results Scotland (TIGERS) n Health, Safety & Envirmoment Test (CSCS)

n SMSTS (CITB)

n Approved Person in Emergency Aid

n SSSTS (CITB)

n Abrasive Wheels

n SSSTS - Refresher

n IOSH - Managing Safely

n First Aid (Qualsafe Approved)

n First Aid (Refreshner)

n IOSH - Working Safely

Tel: 0141 771 5200 Visit our website for further information

www.tigersltd.co.uk 102 Crowhill Road, Glasgow, G64 1RP

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n SMSTS - Refresher

Our team consists of qualified / experienced personnel with a commitment and passion for the development and upskilling of all our customers. We are dedicated to staff T&D and gained IIP accreditation in 2014. We are currently working towards IIYP and IIP Health and Wellbeing award through 2015. TIGERS are an accredited Scottish Living Wage Employer.

NEWS

No complacency with cyber-security If you’re running a small business, you’ll know just how many man hours went into getting your enterprise off the ground, and how much money you’ve invested trying to get the company established. It takes no small effort getting your business fully operational, to the point where it is attracting customers on a regular basis and turning over a profit. Having got to this stage - with many of the hardest yards run - the last thing you want to do is let your guard down, and allow something to take your business away. But this is the risk some businesses take by failing to properly secure their intellectual property, consumer data and other key information assets. Businesses can never afford to be complacent where cybersecurity is concerned. In the online era, every company and individual is a potential target for malicious third-parties, regardless of their size or status. Hackers and internet fraudsters do not discriminate when it comes to stealing data - it doesn’t matter whether you are a one-person micro company, or a fastexpanding small or medium-sized business (SMB). If you haven’t taken the necessary steps to secure your connections and restrict access to user accounts, you could be in danger.

The dangers of security breaches Suffering a data breach can affect SMBs in a number of ways, in both the short and long term. You could receive a fine from the Information Commissioner’s Office, which can have a sudden impact on your business’ budget for growth, and potentially hamper your expansion plans. Longer term, the real danger for companies that suffer cybersecurity attacks is reputational damage. Once customers find out your defences have been breached,

they may be reluctant to trust you again. This can see them switch allegiance to your key rivals, something which has a huge impact on the bottom line. As an SMB with a tarnished image, it could be difficult for you to ever be competitive again.

The cyber security threat Cybercrime has a huge impact on businesses around the world, costing the global economy billions every year. It impacts on levels of enterprise investment, and also reduces the returns to investors, hampering innovation. So as criminals look to capitalise of security weaknesses and vulnerabilities, SMBs need to be on their guard. Your business needs to follow security best practice to keep the hackers and data thieves at bay. Business leaders are becoming more aware of the risks to their security, and as such, are putting the necessary safeguards in place. According to IT analyst Gartner, spending on IT security software increased by 4.9 per cent during 2013, rising to a total of $19.9 billion (£11.7 billion) around the world. Ruggero Contu, research director at Gartner, claimed that 2013 saw the democratisation of security threats, driven by the easy availability of malicious software and infrastructure that can be used to launch advanced targeted attacks. “This ubiquity of security threats has led organisations to realise that traditional security approaches have gaps,” he noted. As a consequence,

many have been inclined to invest in more security technology, Mr Contu claimed. “With every company becoming a technology company, more organisations are now looking to leverage a multitude of data points to become more competitive,” he stated. “This desire to become more digital brings with it its own challenges, in terms of securing this data to prevent data breaches and to protect against advanced targeted attacks.”

Responding to the threat The reality for businesses is that the internet creates great commercial opportunities, particularly for SMB vendors that may lack the man-power and financial resources to compete with their larger rivals on the high street. Yet it also carries certain risks, particularly when users become complacent about cybersecurity and fail to proactively defend their systems and data. Increasingly sophisticated techniques and approaches designed to penetrate security defences are being developed all the time, and businesses need to be on their guard. Investing time and a little money in putting the necessary defences in place can help mitigate the danger, and limit the exposure of the company. It just requires a basic understanding of what the threats are, where they are coming from, and who exactly has the expertise to help.

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MORAY COLLEGE UHI

Centre caters for everyone The Alexander Graham Bell Centre for Digital health is located in the Moray College UHI campus in central Elgin, and offers a number of facilities for a range of organisations working in related fields of work and study These include top of the range conference facilities capable of hosting up to 190 delegates at any one time. Bespoke event packages can be developed on request. Since its official opening in June 2014 the centre has hosted a number of high profile conferences including the UHI Research Conference, Moray Tourism Summit, and a number of inaugural lectures by professors working with UHI and NHS. The centre lends itself to large and small conferences and events, and is the location for the Moray Game Jam which has now run for 2 years. The Game Jam is part of the Global Game Jam phenomena and the Alexander Graham Bell Centre is proud to have hosted the first ever event of its kind for the Highlands and Islands attracting delegates from as far afield as North of England. The centre is easily accessible for delegates travelling from outwith the area only

2 minutes walk from Elgin Train Station and 10 minutes from Elgin Bus Station. Delegates can also take advantage of negotiated special deals with local hoteliers when staying overnight. The centre also offers facilities for a range of specialist organisations. Staff from NHS Grampian, one of the main funding partners, can access top quality facilities for staff training which includes a mock ward, resuscitation room and minor surgery rooms. Moray College UHI students studying in related fields learn within an environment which fosters collaboration and partnership working between health, research and development and commercial activity. Also located in the centre is the UHI Chair for Digital Health further fostering and developing research opportunities. For companies working in the field of digital health, looking to start up and/or expand

there are 5 commercial offices space for lease to small and medium sized enterprises within the digital health sectors. Lease terms are flexible depending on individual requirements and separate packages can be negotiated. The project is funded by a partnership of Moray College UHI, Highlands and Islands Enterprise (HIE), NHS Grampian, and the European Regional Development Fund. Funding for the Alexander Graham Bell Centre includes: n Moray College; £1.4M n NHS Grampian; £1M n HIE; £1.5M n EU Funding; £2.6M

For more information about the Centre and to discuss your individual requirements please contact: Hilda Puskas on (01343) 576475 e mail: hilda.puskas.moray@uhi.ac.uk

Great discoveries and improvements invariably involve the co-operation of many minds.

Alexander Graham Bell, 1847-1922

Business Scotland

The Alexander Graham Bell Centre for Digital Health, located in the heart of Elgin just 2 minutes walk from the train station, brings to the heart of Moray a principal research, education and continuing professional development (CPD) facility for the Life Sciences Sector in the North East of Scotland. The Centre, a shared facility with Moray College UHI and NHS Grampian, also provides the opportunity to bring together research and development, academia and industry under one roof.

There are many facilities on offer within the Centre including: • Competitively priced research and commercialisation rooms aimed at companies working in the field of life sciences perfect for companies of growth or start ups. • State-of-the-art conference facilities able to accommodate up to 190 delegates with special bespoke catering packages available on request. • Smaller breakout rooms, lecture theatre and video conferencing facilities.

For enquiries and more information about this fantastic facility please contact: Hilda Puskás, Moray College UHI on (01343) 576475 or accommodation.moray@uhi.ac.uk www.moray.uhi.ac.uk/agbc

SaBRE

The new Reserves If you are looking for an exciting career in the Reserve Forces and would like to learn a trade that would be of considerable benefit to both you and any future employer that you may work for, this article may be of interest to you. There are many opportunities to learn very worthwhile trades and skills with: The Royal Navy, Army or Royal Air Force Reserves. This article looks at the Army offering in Scotland. The Royal Electrical and Mechanical Engineers (REME) Reserve 106 Battalion is based in Grangemouth. The unit’s role is to recover, repair and maintain the Army’s equipment so that it can meet the challenges of operations all over the World.

The Battalion works with the Regular Army, supporting operations abroad and exercises as far afield as Kenya, Gibraltar, Canada and in the UK. Most reservists have civilian jobs and therefore this has an impact on employers,

so we took a bit of time to examine the issue and find out what motivated two local reservists to join their local unit and how they feel it has helped them in their civilian life.

Ainslie Cook is a student from Springburn, Glasgow studying Nursing at Stirling University. She joined the Army Reserve in 2014 and is now a Level 2 Mechanic with 106 Bn REME. What attracted you to join the Reserve Forces? I was a member of the Air Cadets at school and it seemed the natural progression to join the Army Reserves. What skills and experiences have you developed since being a member of the Reserves? I have gained skills in engineering, leadership and teamwork. What has been the most interesting thing

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that you have done with the Reserves so far? Completing my Class 3 Vehicle Mechanic Course at Bordon in January 2015. Do you feel what you have learned in the reserves has benefited your civilian career, and if so how? I have become more confident whilst with

the reserves having learned new skills that have helped me a lot whilst studying at University. Has life as a reservist lived up to your expectations of what you thought it would be like? Yes it has exceeded my expectations, it’s the best decision that I made.

SaBRE

Scott Law is unemployed in civilian life and a Vehicle Mechanic in the Reserves. What attracted you to join the Reserve Forces? I was studying at college and had very little prospects of work after qualifying to be a welder and wanted to be a Vehicle Mechanic. What skills and experiences have you developed since being a member of the Reserve? I’ve gained skills in engineering and completed my class 3 Vehicle Mechanic

Course. I have also matured since joining and developed better people skills, which has helped improve my employability. What has been the most interesting thing that you have done with the Reserves so far? Attending Summer Challenge 2012 and passing out, also attending my first ever battle tour of Normandy. Do you feel what you have learned in the reserves has benefited your civilian career, and if so how? Although I am unemployed I have found that the skills I have learned whilst attending the

Reserve’s has put me in a better position with improved life skills. Has life as a reservist lived up to your expectations of what you thought it would be like? Definitely. The reserves has exceeded my expectations and it is better than I thought it would be. I have been able to do lots of different activities there is always something new to learn.

Employers can benefit greatly from employing a member of the reserve forces. Reservists at all ranks gain skills from the military in leadership and teamwork as well as developing their self-confidence, motivation and problem-solving abilities to name but a few. This training can be worth up to £22,000 to employers in terms of the transferrable skills they will receive from employing a reservist. Reservists are also often trained first-aiders and drivers, which can save money for employers in their training budgets. The Royal Electrical and Mechanical Engineers (REME) Reserve presents an excellent opportunity for vocationally qualified engineers. Such people can enter the organisation with genuine credibility from Day 1, and will be able to use their existing skills to good effect in a challenging and exciting environment. Opportunities for vocationally qualified

tradespeople in the REME are farreaching, extending far beyond their trade. International operations and exercises, military training, sport and outdoor pursuits, together with a real sense of purpose and camaraderie await them. There are opportunities available to men and women from all walks of life to learn new skills, make friends and try a range of activities, all whilst getting paid. We employ metalsmiths, armourers, vehicle mechanics/electricians and recovery mechanics. We’re also looking for military instructors, chefs, drivers, radio operators and clerks. There are plenty of opportunities for sport, adventurous

training and courses. We pride ourselves on our commitment to developing the potential of all of our members, both professionally and personally. Service in the REME Reserve is of benefit to employers as well as employees, and the Ministry of Defence provides a new enhanced support package for the employers of reservists. Further information about this is available on the SaBRE (Supporting Britain’s Reservists and Employers) website www.sabre.mod.uk and you can also find contact details for one of their local representatives if you wish to chat to someone in person.

106 Bn REME has companies across Scotland in Edinburgh, Glasgow and Grangemouth and they are recruiting now. For further information please contact their team on 0131 310 5800

Business Scotland

COVER STORY

Building a more confident Scotland We need to build a Scotland with the ambition to succeed and the vision to innovate; a Scotland that invests in talent and young people; that is forward thinking and creative and crucially a Scotland with the capacity to act as a global player, at the forefront of the world stage through its high quality industries and with the confidence to attract global investment and events.

On 18 September 2014, Scotland took part in an historic independence referendum and voted to remain a part of the United Kingdom. Scottish Chambers of Commerce remained impartial during the debate and now that the referendum has been settled, our priority is to ensure that Scotland maximises the opportunities available from our constitutional status. With the promise and nature of further devolved powers likely to be a major factor in this yearâ&#x20AC;&#x2122;s General Election, the precise balance of reserved and devolved powers has not yet crystallised, though the recommendations of the Smith Commission provide a solid basis for planned legislation. Within this process, the clear opportunity exists to build a more confident Scotland; one which can benefit from the international prestige of being part of the UK, but at the same time forging its own path. There are many areas of our economy which could benefit from a more defined and outward looking Scottish brand and we call on the UK and Scottish Governments to work towards these goals. In particular:

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The Scottish Chambers of Commerce Network made a number of key recommendations to the Smith Commission on the question of what Scotland should look like in terms of the devolved settlement. Our priorities were threefold: n to grow our economy n to ensure that Scotlandâ&#x20AC;&#x2122;s people have ample opportunity to

participate in and benefit from this growth, and

n to recognise that businesses are the principal drivers of

growth.

The process of devolution has been evolving since 1999, not just in Scotland but across the nations and regions of the UK. As the constitution develops, our focus, and that of government, must remain on these three guiding principles. By maintaining these, we will lay the foundations for Scotlandâ&#x20AC;&#x2122;s future economic success.

COVER STORY

ÂŠroy henderson / Shutterstock.com

Business Scotland

COVER STORY

Investing in talent and young people Youth unemployment remains a major issue for many nations, Scotland included, yet skills shortages and recruitment problems are still causing issues in a number of Scotland’s key industries.

Commit to making Scotland a global player Developing Scotland’s export capabilities is essential to maintaining and creating sustainable economic growth.

The Scottish Business Voice Key Target

To have 20,000 Scottish businesses with under 100 employees exporting by 2025

Our research has shown that many companies that export, experience a positive impact to profit and sales in the first 12 months and continue to grow faster than those which remain within domestic markets. They are also more innovative and offer wider opportunities for job creation and expansion. As such, developing Scotland’s export base must be a priority for government and focus should be given to ensuring that businesses are supported

Business Scotland

Investment in talent and young people is central to any business both in terms of ensuring that future skills requirements are met and that young people are equipped to meet the challenges of the modern business world, and also in ensuring that skills of existing employees are honed to a level that will deliver success to Scotland’s businesses.

and equipped to deal with this challenge. It is valid to have national targets to increase the value of exports but we must also set a target to Increase the number of smaller businesses engaged in exporting goods and services. There are a number of barriers that need to be overcome to encourage further exporting capacity. The primary issue is one of perception, with 65% of non-exporters feeling that they do not have the right product or service to trade internationally and others citing concerns in relation to the size and nature of the target overseas market. In many cases, these are areas which could be resolved with better market information, access to overseas networks and expert mentoring support. The Scottish Business Moreover, further work needs to be done to increase the skills Voice Key Target base of existing workers and young people to ensure that Greater emphasis on international trade is better international markets, ensuring understood and the skills developed (such as languages students have the necessary skills and cultural awareness) that to assist Scotland’s businesses will serve to further open up to grow and, in particular, these markets. With 86% of exporters and 86% of those considering exporting citing the EU as the main target market, it is clear that it is in Scotland’s interests to remain part of the EU single market.

the inclusion of a compulsory language element in the curriculum

COVER STORY

Competitive tax environment The creation of a stable, cost-competitive fiscal environment is central to business growth. At a time when economic recovery is still in the early stages, more needs to be done to promote business growth and to ensure that taxes are kept within manageable levels. Following the 2014 independence

The Scottish Business Voice Key Target

To introduce a replacement for Non-Domestic Rates in Scotland in 2017-18

referendum, Scotland stands at a key juncture. With a developing balance of fiscal powers between London and Edinburgh, there exists a real opportunity to make a positive difference for the business community. Key to the debate are business rates, which have increased by 35% between 2010-11 and 2015-16 and continue to be one of the highest business costs after staffing.

Taxation of our oil and gas industry must also be pitched at a level which will facilitate the long term sustainability of the sector in Scotland, including a simplification and rationalisation of allowances, incentivised investment in existing fields, encouragement for exploration investment by operators and the avoidance of any changes which add complexity to the fiscal regime.

Investment in Scotland’s infrastructure It is a key business requirement that Scotland continues to invest in its infrastructure. It is essential as much for domestic trade and maintaining of supplier links, as it is for tourism and to encourage the growth of Scotland’s international export potential. The 2011 Scottish Infrastructure Investment Plan set out the main focus for future investment and commits around £26bn towards 30 major investment programmes over a period to 2030. Nevertheless, more needs to be done and projects should be accelerated and further investment made available where necessary. Further action is also required to improve digital infrastructure across the country to ensure that Scotland’s businesses remain globally competitive. The energy sector is key to any discussion about infrastructure and more needs to be done to ensure the sustainability, security and affordability of our current supply. This means clarity about the needs of the

and intermittent supplies and how these can be met by nuclear, fossil fuel and renewable energy sources. A commitment should also be given to review the network transmission costs with a view to ensuring that Scottish investment is not unfairly penalised.

The Scottish Business Voice Key Target

market and the plans of the government and requires a detailed review and commitment to a proper long-term plan. This will give the certainty required to allow investment. In terms of the electricity market, long term planning is required to deliver a balance between baseload, variable

By 2025, Scotland must lead the world in terms of digital connectivity, both in terms of geographic availability and upload and download speeds

Business Scotland

COVER STORY

Commitment to local growth with business needs at its heart Businesses are often at the heart of local communities and the two are equally dependent on each other. One of the central features in this regard is our town centres and these have been the subject of several reports over the course of the last few years. Key to the debate is the changing nature of the retail market, driven by consumer demand. The priority for town centres is to recognise and enable change and to allow these important locations at the heart of our communities to evolve smoothly from retail domination to multi-use hubs, fit for purpose for modern living and working. More needs to be done to encourage regeneration and to ensure that town centres flourish. This needs both an innovative and flexible approach, which should encompass not only the “bricks and mortar” development of local areas, but also the way business is delivered and its ability to meet the requirements of modern social patterns. More public/ private sector cohesion is required and local authorities need to recognise and support ambitious and forward-thinking investment plans for town centres. In particular the cost of doing business in, and using, town centres needs to be managed at an affordable level. The chamber network is ideally placed to assist with the sharing of best-practice and development of appropriate local solutions and can support the training and mentoring of staff.

The Scottish Business Voice Key Target

To reduce the vacancy rate among retail properties in Scotland’s town centres from 13.7% to 5% by 2025

Business Scotland

Innovative business support up lending and to encourage investment and Long-term investment is key to ensuring the growth. future growth of Scotland’s businesses. At the heart of this, is the need to ensure that In addition, there are positive steps that finance and financial investment continues can be taken to assist business support to be available. However there is programmes and to ensure that also a role for further support businesses have access to be offered to assist to information, skills businesses as they and mechanisms to continue to develop. enable them to grow. The Scottish Business

It is particularly Although the Voice Key Target important that situation has improved since business to To double the number of business support the immediate Scottish businesses with is developed, aftermath of the building upon credit crunch, less than 100 employees already successful many businesses winning public contracts models. report that finance is still difficult to by 2025 If government obtain and in some expects Scottish cases it would seem businesses to succeed that there is a general then it must do more disenchantment with the to actively support them. banking industry, with many This includes spending more businesses turning to cash reserves public money with Scottish businesses rather than external finance to fund capital through the public sector procurement investment. More needs to be done to open system.

COVER STORY

Building on Scotland’s tourism successess

The Scottish Business Voice Key Target

A reduction in the UK rate of VAT chargeable on accommodation, tourist attraction admission and restaurant services from 20% to 5%, in line with other competitor nations

In 2014, Scotland played host to two of the world’s most iconic sporting events in the shape of the Commonwealth Games in Glasgow and the Ryder Cup at Gleneagles.

These events attracted the attention of the world’s media for an extended period of time, adding further to the spotlight upon Scotland and helping others to better understand what modern Scotland is all about. A key Scottish industry which makes up about 8.5% of Scottish employment, if Government turned its attention to growing and nurturing the tourism industry, Scotland would reap many economic benefits. A reduction in the UK rate of VAT for tourism businesses would create over 11,000 jobs in Scotland and boost the Scottish economy by £346 million.

Business Scotland

A triple-accredited business school that’s around the corner... and around the world

Our MBA and Masters programmes are consistently ranked among the best in the UK – and around the world. And with a decade of triple accreditation perhaps that’s no great surprise. As Scotland’s number one business school, we understand the importance of global thinking. Education pioneers since 1966 with our MBA, we continue to introduce innovative business programmes to suit the demands of an evolving business world and we’ve extended our academic reach with centres in Europe, Asia and the Gulf. What’s more, we have a range of scholarships on offer for September 2015. Make Strathclyde your destination.

www.strath.ac.uk/business

BUSINESS GATEWAY

The company has come a long way and Business Gateway has provided first class support in a number of key areas. Our adviser has provided guidance on a range of issues. His support helped the team take the business on to a new level, access new markets and boost sales.

Specialist business support when you need it Knowing your business is ready to grow is one thing; putting in place a strategy to manage that expansion can often be quite another. At Business Gateway we know exactly what needs to be done to take your business to the next level. Our team of advisers, many of whom have run their own business or held senior positions within industry, have helped hundreds of businesses to do just that. So if you are looking to grow your business through the development of new products, by increasing your market share or creating a partnership or joint venture with another business we are here to help. In addition to one to one advice, Business Gateway offers online support through the website www.bgateway.com and a programme of free workshops that focus on the issues that matter to the Scottish business community. One company that has benefited from Business Gateway’s extensive support network is The Just Slate Company.

With growing sales, an increased product range and a successful push into the United States, Japan, Australia, Canada, Europe and South Korea, there is no doubt the Fife business is continuing to make its mark on the Scottish business scene.

“We have attended a number of international gift shows thanks to funding support from Scottish Development International and as a result we have now increased our sales force to 120 reps in the United States and secured a contract with Saks Fifth Avenue.

With support from Business Gateway and Scottish Enterprise, The Just Slate Company, which hand makes home and tableware products from slate in Kirkcaldy, has undergone a rapid period of expansion since being bought by Donny Carstairs in 2006.

Business Gateway adviser, David Howie, added: “As a seasoned businessman, Donny spotted the potential of Just Slate and has worked hard to build a brand that is synonymous with quality, style and tradition. Over the years we have worked with him to grow the business and our guidance has helped the company raise its profile internationally.”

Over the years the business has secured high-profile clients – including chefs Martin Wishart and Gordon Ramsay as well as Harrods and Selfridges – grown staff numbers from five to 35 and generated a significant increase in annual turnover each year. “The company has come a long way and Business Gateway has provided first class support in a number of key areas,” said Donny. “Our adviser has provided guidance on a range of issues. His support helped the team take the business on to a new level, access new markets and boost sales.”

“When I bought the company it was losing money,” continued Donny. “It took two years to change the range and get the customers we wanted in front of us. Preserving the brand has always been upmost in my mind when deciding who to supply. I don’t want the product to become a commodity that won’t be around in five years and that is why we’ve turned down some well-known volume retailers.” To find out how Business Gateway can help you, visit www.bgateway.com or call 0845 609 6611.

Business Scotland

Great ďŹ&#x201A;ight. Great connection. Great business.

From Scotland to all over the world

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Successful meetings should start with a relaxed mind. Begin your journey in the knowledge that with Lufthansa you can rely on punctual landings, perfect service and stress-free transfers. We will take care of you and make sure you arrive relaxed for your meeting at any of our over 200 worldwide destinations from Scotland via Germany.

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EDINBURGH AIRPORT

Where Scotland meets the world As Scotland’s busiest airport we were proud to contribute to the country’s success in 2014 and we delivered a truly recordbreaking year. Not only did we welcome more passengers in a single year than any other Scottish airport has ever seen, we also delivered ground-breaking infrastructure projects and introduced more new destinations and services than ever before.

exclusively for our airport, more shops and space for our passengers, it also links us directly to the city with the tram terminus located just metres away.

Over 10.2 million passengers travelled through our airport in 2014. We broke passenger records throughout the year with both July and August also seeing more than one million passengers each.

Work is already underway to deliver a new £50 million package of investment which will see a new airside immigration and baggage facility in time for the summer. We’re also investing heavily in our check-in facilities so passengers have more choice and the best experience possible.

Our owners GIP believe in change and share our vision for the future of aviation in Scotland. They’ve invested £150 million in our facilities over a five-year period and results are already clear to see. Our EAST expansion is now fully operational after being constructed, fitted-out and opened in less than a year. Housing a state-of-theart security hall with equipment designed

Look back three years ago and Edinburgh had one long-haul route. As of this summer we’ll have seven as Etihad Airways joins us in June to launch their first Middle Eastern service from Scotland. We’ll be launching more new routes in the coming months and our teams across the airport are working hard to ensure we deliver another successful year for our passengers.

Over 10.2 million passengers travelled through our airport in 2014. We broke passenger records throughout the year with both July and August also seeing more than one million passengers each.

Who flies to more destinations than any other Scottish airport?

That’s why we’re Scotland’s most popular airport. www.edinburghairport.com

Artwork Client: Edinburgh Airport

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Project: Business Scotland Mag

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Business Scotland

THE QUICKFIRE QUESTION

THEQUICKFIREQUESTION Is Digital really the answer to improving your business performance? Jillian Ney

Chief Intelligence Officer, Disruptive Insight, Glasgow

Dr Jim Hamill

Director, Energise 2-0, Business Fellow, University of Strathclyde Business School

“Strictly speaking, NO. The foundation of business success remains the same as always - the quality of your customer base and the strength of the relationship you have with these customers. Can digital help you to build and support a quality customer base? Most definitely YES; indeed, digital has become critical in this respect. In Scotland, we continue to adopt an outdated ‘broadcast’ approach to digital – build an e-commerce web site and seven billion overseas customers will come; broadcast sales messages on social media and they will buy. Yet, the biggest single change resulting from the digital and social media revolutions has been the emergence of a new generation of constantly connected empowered customers. If we start with the question ‘how can we use digital technology to deliver exceptional customers experiences’ then we are in with a chance of surviving the coming tsunami of digital disruption.”

Peter Ferry

Strategic Partnerships, Scotland & NE England, Microsoft

“Digital can certainly improve business performance; most business leaders accept that Digital technologies support business with efficiency, productivity, communications and in reaching and servicing customers. However we’re in an era where commerce is being transformed by business models that couldn’t have existed just a decade ago. These business models are often enabled by digital technologies - connectivity, social media, pervasive mobile internet, and the cheap ubiquitous computing power of the cloud. We’ve seen how digital business models have transformed industries - Ebay and Amazon have in retail, Travelocity and AirBnB in travel and hospitality, and Uber’s change to transportation. The challenge is for Scotland’s Business leaders to bring Digital Leadership to their own industries and spot the competitive threats and growth possibilities of digital business models.”

“The world of digital technology is undoubtedly changing the way we do business but is it really the answer to improve business performance? The answer is, it depends. It is not a case of implementing social media strategies or adopting cloud technologies. Such initiatives, by themselves, will not propel growth or create a lasting strategic advantage. Business leaders must confront the challenges that connect digital technologies to business growth. A key challenge of becoming a digital business is customer centricity – businesses must adopt an outside-in approach and this change to company culture can be the biggest stumbling block to success and improved business performance.”

Maggie Morrison

Business Development Director, Public Sector, Scotland, CGI, based in Edinburgh “Digital technology can transform companies of all sizes, from small businesses to global giants. Geographical boundaries disappear and there are no limits on growth. The target audience of all companies lives in a digital world, which has spawned new expectations and new markets but has also brought new competitors into your clients’ homes. The digital journey has to be carefully planned and managed but, critically, it has to be coupled with a sound business strategy. Success will only come to companies that combine excellent products and service with the huge potential of digital.”

Business Scotland

SHOWSEC TAKING BIG STEPS FORWARD IN SCOTLAND A notable feature of the record-breaking growth which Showsec has achieved over the past decade has been the expansion of the Company’s footprint throughout the United Kingdom.

Scotland provides a glowing example of how the crowd management and event security specialists have successfully extended their operation into new territory and established a presence. As well as taking over the security operation at T in the Park in 2014, the Company worked with the BBC on two major events last summer, Radio 1’s Big Weekend in Glasgow and an extensive programme of celebrations staged at The Quay to coincide with the Commonwealth Games. Scott Anderson, Showsec’s Regional Manager, highlighted the fact that a momentous 2014 for Scotland had made it a land of opportunity for the Company from which they have been able to develop further opportunities that will increase the operation in that part of the UK. “The Scotland office has taken massive steps forward in terms of the development of what is a relatively new operation in that region,” commented Anderson. “We have strengthened our relationship with key stakeholders, demonstrated that we can deliver big events such as T in the Park and have also provided employment for local people in the security industry.”

In terms of recent steps forward, one pathway to further success has been provided by The Kiltwalk, a charity event which sees thousands of people take to the streets for a series of six fund-raisers, while another one is the three-year contract to operate at Belladrum Festival. Among a growing list of venues at which Showsec are now operating in Scotland are Aberdeen Exhibition and Conference Centre, Aberdeen Music Hall and Caird Hall in Dundee. While much attention focuses on an involvement in major national events, especially in live music and sport, this demonstrates that they operate on a local basis at events of all sizes.

The Company has vast experience in managing all types of events, bringing their crowd management expertise to concerts, sporting occasions, exhibitions and public events. But, just as meticulous planning goes into the delivery of large-scale events, Showsec offers a bespoke service to all clients, irrespective of the size of the occasion. That may involve a small number of staff providing close protection for a celebrity or securing artists on a tour, while it may also be door supervision at a particular venue.

Showsec have received a considerable amount of industry recognition for a commitment to achieving the highest possible standards across all aspects of their work.

The Company’s considerable investment in the development of their staff has been given much of its impetus by the partnerships forged with academic institutions and industry bodies, while they have been innovative with the creation of an online e-learning platform.

That dedication to achieving excellence has ensured the security, safety and enjoyment of millions of people attending a wide range of events over more than 35 years.

Whatever the event then, wherever it may be in the United Kingdom, Showsec have the resources to meet the crowd management and security needs of event organisers.

For more information about the full range of services, please visit the website www.showsec.co.uk, ring 0116 204 3333 or email marketing@showsec.co.uk

BUSINESS MENTORING

Mentoring benefits for Through the continued gathering of evidence of its impact, Business Mentoring Scotland has been shown to massively benefit mentees that join up to be mentored. Through gaining access to the skills, knowledge, and experience of Scotland’s leading business leaders, business owners or employees can develop new ways of thinking that increase profitability and investment, inspire the development of new products, and lead to accessing new export markets.

Why did you join Business Mentoring Scotland? “It was word of mouth really. I knew a few people who had worked with Ayrshire Chamber and who’d been mentored through Business Mentoring Scotland and they recommended I try it.” Arlene Kelly

Pamela Anderson

Positively influencing all of these factors has been shown to benefit the wider Scottish economy, but the guidance provided by mentors can also be subtle at times, influencing human behaviours with the financial impact difficult to measure. This element of mentoring is vitally important to mentees and can create long lasting positive effects on their future careers, their business’ efficiency and productivity. When Arlene Kelly, Health and Safety Specialist with Sigma Aldrich – a leading life science firm headquartered in the US - signed up to Business Mentoring Scotland, she wanted to work on her own personal approach to her working environment and specifically - how she dealt with conflict, professional relationships and the pressures of working life. Pamela Anderson, owner of Sounding Board Associates and a senior HR consultant with Square Circle HR, has mentored a wide range of businesses through Business Mentoring Scotland, from firms in the manufacturing sector through to tourism. Pamela began mentoring Arlene in April 2014, and through using her expertise gained from a wide ranging and illustrious career including spells working within the public sector and in financial services, Pamela has successfully helped Arlene overcome her career obstacles, through a pairing of mentor and mentee that was in Arlene’s own words, the “perfect match”:

Business Scotland

What did you hope to achieve by going into mentoring? “I had moved into a new role within the company where I had to influence people at varying levels of seniority and change existing ways of working. This can cause conflict and I was looking for some help to positively resolve situations as a lot of my reactions to challenges and criticism were emotional and having a negative effect on my attitude at work. I believed that this was hindering my career progression.” How did the mentoring process work? “Well before meeting Pamela, Rhona (Business Mentoring Scotland Executive) asked me to set out all the learning objectives I wanted to achieve from the process.” Pamela and I then met in person a lot, we didn’t have an agenda as such, the initial meetings mostly involved me highlighting some of the areas where I had experienced difficulty and generally letting off some steam.” What were your discussions focused upon? “We focused on behavioural changes I could make. Pamela was very good at asking probing questions and getting me to think about situations from a different perspective and more objectively instead of emotionally.” What have you learned through being mentored? “I have learned that how I react in any situation is a choice. Pamela taught me techniques that I can and have used to remain calm and diffuse tension.

I have also learned how to accept things that I can’t change and focus on influencing those I can and how to move forward positively even when things haven’t gone as well as expected.” What was the effect of Pamela’s mentoring? “If I hadn’t been mentored by Pamela, for different reasons I don’t know if I would still be in my position today as I had to go through a very steep learning curve over the last 18 months. I’m now looking forward to the challenges ahead and know that I am more confident and better prepared to deal with them.” How has being mentored benefited Sigma-Aldrich? “I have a key role on site and my output has greatly increased. I am more efficient, effective and productive as I’m able to recognise where to direct my energy and time to make the biggest impact. I have more confidence in making decisions and taking on new challenges and this facilitates achieving site objectives. Being able to move on quickly and positively after an idea or proposal has been dismissed or rejected has been a critical factor in achieving this.” What did you think about the mentoring match? “It might sound cliché but it was the perfect match. Pamela was very easy to get on with, open and non- judgemental and her style matched my personality, I’d struggle to think of a better person to be my mentor. It was an excellent job by Rhona and the Chamber in pairing us together.” Would you recommend mentoring? “I couldn’t be more enthusiastic about the programme. The way I was dealing with situations in work was a road block that was halting the progress of my career, Pamela has been instrumental in changing that.”

BUSINESS MENTORING

Scottish business A recent addition to the Scottish Chambers of Commerce’s portfolio of mentoring successes is its partnership with sportscotland - where leaders of sports clubs in Scotland are mentored by some of the country’s most talented and dynamic entrepreneurs and business people. Jill O’Neill, president of Garscube Harriers, took this incredible opportunity to learn when she chose to work with Jim Loy - a mentor from the Scottish Chamber of Commerce’s mentor pool. Jim was a chartered surveyor for over 25 years, ran his own surveying business, and through Scottish Chamber of Commerce’s flagship mentoring product - Business Mentoring Scotland - has mentored firms as diverse as bio-technology companies through to solicitors. Garscube Harriers is a Glasgow based running club with a prestigious history in athletics but it is also a business like any other, and Jill explains below how Jim’s mentoring opened up a new world of possibilities for her work with the club.

Why did you decide to be mentored? “Scottish Athletics sent out a communication to us, I thought “that looks fantastic”. I met with Carol Anne (Scottish Chambers of Commerce) and there was a great choice of mentors available, all equally skilled and with really valuable attributes.” How did the mentoring relationship work? “When I was paired with Jim we got in touch. He said “why don’t we meet up first of all, to check if we gel?” This was a great idea as it’s so important that you have rapport with your mentor. Of course we got on well from the outset and it was very apparent Jim had lots to offer us. Jim has kept things tight and focused, we’ve had another 2 meetings since, and although he’s a busy guy he always comes back to me very quickly. So much comes out of each meeting that I need time to work on what we’ve discussed before we meet up again!”

Jim highlighted alternative methods for us to engage with our own members and how to recruit new people to the club. “Jim encouraged me to think about threats and risks to the club, to do a SWOT analysis and to think about what value we bring to our members compared with our competitors. We also talked about what successful organisations do and Jim often spoke about what he would do in his business.” What has been the most valuable guidance given? “We’ve talked about the importance of internet traffic coming through mobile devices and also getting feedback from customers. Jim also asked about our use of Facebook and WhatsApp. We’ve put out a survey to our members now to better identify what their needs are and to make better use of the resources we have available. After all, our people are the most valuable asset of the club.”

What topics were discussed?

Have any of your discussions led to practical changes in the club?

“In an hour with Jim so many ideas come up and most of our focus has been on communications and our digital strategy.

“It really helped having someone from outside athletics look at the club. We were already thinking about it but Jim really

emphasised the urgency of changing our legal status from an unincorporated association to become a community amateur sports club, which we’ve now done.” What else do you want to achieve through mentoring? “Our next meeting will be in March when we`ll discuss the membership engagement survey and how it feeds into our new business plan. We’ll also continue to look at our club governance structures in consultation with Jim. We have over 330 members in the club now and it’s critical that we have the correct procedures in place.” Would you recommend Scottish Chambers of Commerce’s Mentoring to other sports organisations? “Absolutely. I’ve really enjoyed working with Jim, he’s focused my thinking, he’s been a mentor to me personally, and he’s got me thinking about what I should do to take the club forward. I now have a much clearer idea of what the club needs to do to become even more successful.”

Business Scotland

E: Resource & Environmental Consultants Ltd

T: 01355 573350

T: 0131 247 7577 sbrough@recltd.co.uk E: sbrough@recltd.co.uk W: www.recltd.co.uk W: www.recltd.co.uk

Title Resource and Environmental Consultants Limited (REC)Limited are a (REC) is a multiResource and Environmental Consultants multi-disciplinary environmental consultancy offeringoffering integrated disciplinary Environmental Consultancy integrated support support servicesservices to the built environment. REC REC helphelp to assess to theand builtnatural and natural environment. to assess and mitigate potential environmental risksrisks to land and mitigate potential environmental to land transactions transactions and planning applications, ensuring development and planning applications, ensuring development completion by completion by delivering high quality solutions. Our local teams delivering high quality solutions. Ourasbestos team consists of experts in consist of experts in geo-environmental services, geo-environmental services, asbestos management, air quality management, air quality management, ecology consultancy, management, ecology consultancy, and acoustic services. and acoustic services. Celebrating 20 years’ since its formation, REC boast 2 offices across Scotland and a further 9 across the rest of the UK and Northern Ireland. We aim, across all offices, to offer a professional service tailored to the specific needs of our customer. We are proud to hold ISO 9001, 14001 and OHSAS 18001 and are full Constructionline members.

Celebrating 20 years’ since its formation, REC boast 13 offices across the UK and are currently in a period of growth nationwide. We aim, across all offices, to offer a professional service tailored to the specific needs of our customer. We are proud to hold ISO 9001, 14001 and OHSAS 18001 and are full Constructionline members. growing the capabilities and offerings of REC across Scotland 2011. REC provides dedicated services, RECsince was recently acquired in July 2014 byenvironmental Concept Life Sciences; ensuring all projects are delivered cost efficiently and to an organisation created with backing from private equity firm required time frames. Equistone Partners Europe, and is now looking to significantly Samuel Brough commented “REC have completed many projects grow the business. across all areas of Scotland to include Residential, Commercial Within Scotland, REC boasts offices in Edinburgh, Glasgow and These projects expert teams managed by Associate andAberdeen. Infrastructure for aare variety of public and private clients.and I am extremely proudfields, of theSamuel team who Director, Samuel Brough. With a wealth of experience in the sector geo-technical geo-environmental and have his great achievements recent works, including new team have been growing the capabilities and offerings of RECmade across Scotland despite thewith recession. developments and urban regeneration in Inverness, Aberdeen as as the Central REC has undertaken work across a variety of sites in all areaswell of Edinburgh, withinBelt. both the public and private sector. REC provides dedicated environmental services, ensuring all projects are delivered costhistory efficiently to required timeold frames. We are proud of our withand partners new and and look REC’s strong relationships with Scottish based contractors ensure that they are consistently able with to mobilise required to continue building relationships clientsall across Scotland in 2015!” equipment for any ground conditions. For further information on REC’s complete portfolio of services For further information on REC’s services and to see how we can meet your requirements, then contact your in Scotland, and to see how we can meet your requirements, local office or visit our website. please contact your local Scottish Office or visit our website.

REC Ltd (along with SAL Ltd and Peakdale Molecular) was recently acquired in 2014 by Concept Life Sciences; an organisation created with backing from private equity firm Equistone Partners Europe.

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DUNCORANN HOUSE

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Business Scotland

ECONOMIC DEVELOPMENT

Stay one step ahead Scottish Chambers of Commerce is always one step ahead when it comes to taking the pulse of the Scottish economy. That is because our newly rebranded Quarterly Economic Indicator is not only the longest running business survey of its kind in Scotland and covers the widest range of industry sectors, it is also now the biggest economic survey in Scotland, measuring both the performance and outlook of over 640 businesses across the length and breadth of Scotland. As official data was being published by the Scottish Government showing that Scotland enjoyed steady growth at the end of 2014, our Quarterly Economic Indicator was telling us about the economic conditions for Scottish businesses right here, right now in 2015. Our first economic indicator covering 2015 depicts an economy that has returned to pre-recession levels and is now on a path of slower growth. However, it is not enough to get back to where we were – that wasn’t good enough then and it isn’t good enough now. Scotland needs to up our game and our targets. Other economies have moved on and we need to catch up and overtake them. The indicator shows that growth levels across most sectors have slowed considerably compared with the final quarter of last year, but most indicators still remain above pre-recession levels and long term averages, and some point towards an improved performance from Scotland’s businesses going forward. Sales revenue and profits declined noticeably in the Construction and Tourism sectors and, although revenues grew for Financial & Business Services, Manufacturing and Retail & Wholesale firms, all increased at slower rates than in the previous quarter.

Employment growth was also weaker than at the end of 2014 across all sectors. It is encouraging however that spending on investment increased in every sector. Alongside improved productivity, Scotland can only fuel long term economic growth through increasing capital and labour inputs. If we want to encourage businesses to continue to invest, and to stimulate much needed consumer demand, interest rates must not be raised above current levels, at least for the remainder of this year. When business is successful, Scotland is successful; and this can only be achieved through breaking down the barriers that limit the success of our businesses. We need governments in Edinburgh and London that will not only listen to the concerns and needs of business, but that follow through on preelection commitments. Whatever the outcome of the General Election, the priorities of Scottish businesses are clear: we need action to open up international opportunities, to ensure a more appropriate skills mix, to deliver more effective connectivity and to reduce the tax burden on businesses. Scotland’s private sector is growing but we need to get the business environment right to secure its long term success.

Quarterly Economic Indicator The Scottish Chambers of Commerce’s Quarterly Business Survey has undergone transformation at different points in its illustrious 30 year history. As part of its continual development and modernisation, it was recently renamed the Quarterly Economic Indicator! The Indicator was issued to member businesses throughout the Chamber Network and has achieved the highest number of businesses taking part for over 15 years at 643, surpassing our last quarter by 150 responses. The Indicator continues to be the longest

Business Scotland

running economic performance survey in Scotland, with its accuracy and credibility as a key indicator of the state of the Scottish economy utilised by the Bank of England and Scottish Government to name but a few, but now it is also the largest. As always, the role of the Chamber Network is vital to achieve a wide reach of business sizes, types and sectors. A full list of Quarterly Economic Indicators are available on our website: www.scottishchambers.org.uk

Achieving this will mean close co-ordination between the activities of the UK Government and of the Scottish Government – a need complicated by the fact there will be elections to both of these Parliaments in May 2015 and May 2016 respectively. However putting aside political uncertainty, it is clear that if Scotland’s economic landscape is to be shaped to ensure the best possible fertile ground for business success, action will be needed from both of our Parliaments. This will require a careful balancing act, as not only are the powers to assist businesses divided between our two Parliaments in London and Edinburgh but there is also an ongoing transfer of some of these powers from Westminster to Holyrood as a result of the Scotland Act 2012 and the recommendations of the post-referendum Smith Commission. Nevertheless, rapid progress is required if the offering to business is to be improved in key areas such as skills and education, internationalisation and connectivity. Our research is telling us that the outlook for economic growth in Scotland is bright but we cannot take anything for granted and we should not be satisfied with going back to the way things were before the recession. That was far from a healthy economy back then, particularly for Scotland’s private sector, with annual economic growth between 2001 and 2007 averaging little more than 1.5%. We need far greater ambition for Scotland than this and Scotland’s businesses are willing and able to deliver. The challenge now is to unlock the potential in our businesses, to enable them to become more innovative and more productive and to shape our economy to be more balanced and more outward looking – to be the best and to compete with the best in a global environment. To achieve this we need a solid bedrock of support from our Governments. That will be the real challenge in the postelection environment and it is one that our politicians must deliver on.

ECONOMIC DEVELOPMENT

Business Scotland

ECONOMIC DEVELOPMENT – MAXIM PARK

Reshoring and North Shoring – Maxim Office Park

Within the UK, there are two emerging corporate location and footprint optimisation trends: reshoring and north shoring; both are contributing to the increasing importance of UK regional centres. As a result of technological developments the 1990s saw significant growth in offshoring location strategies. Companies chose to relocate their footloose business activities (such as call centres and back office support centres) to sites in Central and Eastern Europe, India and later, the Philippines. However, recent changes in the global economic landscape, instigated by escalating operating costs and increasing expectations on quality, have resulted in a reversal of this trend with a number of companies choosing to move operations back to the UK. In addition to this reshoring, there is also a distinct rise in multinational corporations making key strategic location decisions to move operations from the Southeast of England to the North of the UK – a trend known as ‘north shoring’. Occupancy costs are continuing to rise across Central London and the South East, which when paired with the escalating war for talent, has meant that major occupiers with significant headcount operations are starting to consider alternative locations. This trend doesn’t imply an immediate exodus from London and the surrounding regions, but it does highlight an increasing awareness of the cost saving potential that

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a Grade A building in Maxim is around £24 psf. When you combine this with a large and motivated workforce that is 25/35% cheaper than the South of England – over 650,000 people live within 20 minutes journey of Maxim – there is a robust business case to consider when looking at redeployment of functions.

regional UK centres can offer. With this in mind, there are a number of emerging locations across the UK presenting themselves as viable alternatives to London and the South East; Glasgow being one of these. Glasgow city centre and its surrounding business parks are well positioned to benefit from this trend and are already seeing interest from a wide range of industries. Maxim Office Park, Eurocentral, located in a strategic location 20 minutes from Glasgow and 40 minutes from Edinburgh, can take advantage of these two trends and can offer significant cost arbitrage for companies looking to improve margins and build sustainable back and middle office operations. Occupancy costs are markedly cheaper than London. For example, a Grade A office building in Liverpool Street, London will cost £92 psf in occupancy costs, whereas

Craig Ritchie of Maxim Office Park said: “The real selling point of Maxim for relocating companies is the huge variety of highly flexible spaces that we can offer tenants. From small businesses to larger national organisations, we have accommodation to suit all requirements available now. It also means our occupiers have room to grow, therefore futureproofing their business and giving them the confidence to take advantage of our competitive occupational costs. “There are also flexible lease options available at Maxim, from short term agreements to help new investors manage relocation risk to longer term traditional leases. This, together with the Park’s range of amenities, high car parking ratios and excellent public transport links, makes Maxim an obvious choice for occupiers looking for important cost savings and a great place to do business.” Another benefit of relocating to Maxim, which new bio-tech tenant TC Biopharm took advantage of, is that the Park qualifies for Regional Selective Assistance (RSA) grants. The facts and figures speak for themselves, but acting on these trends demonstrates that the rewards of a successful shoring strategy can be significant.

dmhall.co.uk dmhall.co.uk

TO LET MODERN INDUSTRIAL & OFFICE ACCOMMODATION Rosemount Business Park, Charles Street, Glasgow, dmhall.co.uk G21 2QA Units Available from 500sq.ft to 6,000 sq.ft

LOCATION

Rosemount Business Park is located on the north side of Charles Street, within the Royston area of Glasgow, approximately 1.5 miles from Glasgow City Centre. Road transport links are excellent with the Business Park in close proximity to junction 15 of the M8 motorway, offering quick access to the city centre and motorway network. Public transport is plentiful in the area with regular bus routes along Royston Road connecting with Glasgow City Centre. Both Alexandra Parade and Barnhill railway stations are within walking distance and provide onward travel to Glasgow Queen Street station.

TO LET

The approximate location of the subjects is shown on the appended street plan.

MODERN INDUSTRIAL & OFFICE ACCOMMODATION TO LET

Rosemount Business Park, Charles Street, Glasgow, G21 2QA

MODERN INDUSTRIAL & OFFICE ACCOMMODATION • Units Available from 500sq.ft to 6,000 sq.ft

Rosemount Business Park, VIEWING/FURTHER INFORMATION

Charles Street, Glasgow, G21 2QA

Strictly through appointment with the sole letting agents:

• Units from 500sq.ft 6,000 sq.ft David Reid Available MRICS Adam Jenningsto MRICS DM Hall LLP DM Hall LLP 0141Commercial 332 8615 0141 332 8615 Department david.reid@dmhall.co.uk adam.jennings@dmhall.co.uk

For further information contact Fiona or Maureen on 0141 552 1199 e-mail info@rosemountworks.co.uk Rosemount (Workspace) Limited, Unit W6, 141 Charles Street, Glasgow G21 2QA

14 Newton Place, Glasgow, G3 7PY 0141 332 8615

www.dmhall.co.uk

Commercial Department

TO LET

www.rosemountworks.co.uk

14 Newton Place, Glasgow, G3 7PY 0141 332 8615

Refurbished Warehouse To Let • 1745 sqm / 18761 sqft • Flexible Terms • Other Sizes Available Warehouse

Aircraft Hangar To Let • Aircraft Hangar • High Bay/High Spec • 747 capability property@glasgowprestwick.com Excellent Transport Links By Road, Rail & Air Flexible rental packages available 24 Hour Unrestricted Access Dedicated on-site car parking

Hangar Alastair Smith T: 01292 511021 asmith@glasgowprestwick.com

Elaine Smith T: 01292 511031 esmith@glasgowprestwick.com

Aberlour Child Care Trust is the largest, solely Scottish, children’s charity. This is an exciting time for the charity and we have ambitious plans for growth and development and are looking to further strengthen our Board of Directors in order that they can guide our success. Board Members We would like to hear from energetic professionals who are able to help the charity set, develop and deliver its strategy, transforming the lives of the children and families we work with. Being an Aberlour Board Member is both challenging and very rewarding. You will gain knowledge of a different sector and satisfaction in supporting this ambitious charity in making decisions that benefit the children and families we support and care for. The Board of Directors is crucial to the success of Aberlour Child Care Trust,

providing good governance, guidance and leadership at the highest level of the charity. We are seeking people with relevant expertise, with the time and commitment to devote to this challenging role and who share our values as an organisation. New Board Members will share their knowledge and expertise, working constructively with our respected Board of Directors, Chief Executive and Senior Leadership Team. We are particularly interested in hearing from dynamic professionals who are looking for opportunities to broaden their own experience, perhaps improve their own career prospects and share their existing

knowledge, who are currently enjoying careers in: • Public sector • Business development • Marketing and fundraising • Financial sector If this exciting opportunity interests you and you want to make a difference, please contact elaine.mccrory@aberlour.org.uk to request an information pack.

www.aberlour.org.uk

A Scottish Guarantee Co No: SC312912 Scottish Charity No. SC007991

Business Scotland

ECONOMIC DEVELOPMENT – ARGYLL AND BUTE

Argyll and Bute – Open for Business Argyll and Bute’s economy is diverse and thriving, with lots of exciting opportunities for growth in the coming year. Covering around 10% of Scotland’s land mass, with a broad mix of communities, from the modern, urban setting of Helensburgh in the east, with its population of over 12,000 and easy links to Glasgow and central Scotland to the remote island of Coll in the west, with its population of around 300, reliant on ferries and air services for access to the mainland, ours is a unique economic model, with very different areas having their own specific needs. Given these differing needs we have developed area-based Economic Development Action Plans – fluid documents which allow us to take advantage of the different economic opportunities in our four administrative areas. Last year we made good progress against the targets, creating the right environment for economic growth and job creation. Since its launch in the summer of 2009, our Business Gateway team has helped over 700 businesses across Argyll and Bute to start-up. As well as helping people through the process of getting their business idea off the ground, the team has also provided advice and support to over 2,400 existing businesses, helping almost 750 in the last year alone. This help is highly valued by local businesses, covering a range of sectors such as tourism, food and drink and creative industries. The latest one year business survival rate of 89% is well above the national benchmark of 78%; likewise for the

three year survival rate of 71% which is well above the national benchmark of 60%. Closely linked to our drive to grow the local economy is the support our Employability team offers to those currently out of work, arming them with the necessary skills to take advantage of employment opportunities and move into sustainable employment. Over the past 15 years we have helped over 1,500 people access sustainable employment throughout Argyll and Bute. Going forward, as our economy evolves, to make sure we offer the right kind of support to both employers and prospective employees we are carrying out a skills audit, to be completed this spring, which will identify what businesses need. This will give us the opportunity to work with our partners in further education and through the Argyll and Bute Employability Partnership to ensure the training we provide our young people is linked to the employment opportunities available, helping

them onto the career ladder and allowing them to progress in their chosen field while remaining here in Argyll and Bute. As well as the business support our economic development service offers, we are also involved in a number of exciting capital projects which are making our key towns even more attractive places for people to live in, to work in and to visit. Over £50 million is being invested in a wide range of regeneration initiatives including public realm improvements in Helensburgh, Oban and Dunoon, new ‘hub’ facilities in Dunoon and Helensburgh, two business parks in the Oban/Lorn area; new road projects to open up development sites around Dunstaffnage; repair work to save historic buildings and protect jobs in Rothesay, Inveraray and Campbeltown and new cycle path networks and bus infrastructure throughout Argyll and Bute.

Business Scotland

INVEST Invest in Angus “Angus is open for business,” said Alison Smith, head of Angus Council’s Business Angus team. “It’s no wonder so many highly successful international, national and local businesses are investing in and relocating to Angus.” Angus has a growing, exciting and expanding economy, supported by a skilled, flexible and motivated workforce, an envious work-life balance and an excellent selection of competitively priced property and land. There are excellent transport links, with good road and rail networks, a deep water port and nearby airports and there is good availability of schemes and grants to assist with relocation, further investment and development. Among the many business developments currently underway in Angus, pharmaceutical giant GSK is adding a £25million three-storey building to its manufacturing complex in Montrose. This will provide the site, which currently manufactures medicines capable of treating more than 20 million patients every day, with the capability of producing an additional 1,500kg of active ingredients for GSK medicines each year. To meet the demands of the global energy sector, GE Oil & Gas, which employs 450 people in Angus, has invested in a £13.6million expansion project at its sites in Montrose, while oil and gas company Hydrus, which was previously based in Aberdeen, relocated to Angus in 2011. “Angus

Angus Council’s Business Angus team provides a range of solutions to businesses investing in or relocating to Angus, including:

has proved to be a very good location for Hydrus,” said Mark Williams, Hydrus Managing Director – Test & Assembly.

Land and property portfolios

“Costs are lower than in Aberdeen, there’s a highly skilled workforce available locally, the transport network is very good, with easy access to the A90 and the deep sea port at Montrose – and, of course, there are the many benefits of living in Angus.”

Sector specific business advice

Support from experienced investment professionals Assistance with employment

Availability of grants and funding Marketing and PR support Access to a streamlined planning process.

National call centre specialists Journeycall recently moved their headquarters to a purpose-built business unit on the outskirts of Arbroath. “With Angus Council’s support, we were able to make the move to our new headquarters as efficient and smooth as possible, while also increasing our workforce by 50%,” said Theresa Wishart, Journeycall’s Operations Director. As well as the multi-national and national companies which consider Angus an ideal business location, there is also a network of local companies with a reputation for innovation and enterprise. The envious quality of life, the willingness to work in partnership, the thriving businesses and the easy accessibility all contribute towards Angus’s first class reputation as a business location. “Angus is an excellent base for companies working in any sector of industry, although we have particularly strong activity in engineering, food and drink, oil and gas and agriculture, as well as the onshore and offshore renewable industry,” said Alison Smith. “Business Angus is here to help,” concluded Alison Smith. “In Angus, we have an appetite to assist.”

For more information about investing in Angus, visit www.businessangus.com or contact Mark McGee on 01307 473199/ McGeeM@angus.gov.uk

ECONOMIC DEVELOPMENT – ABERDEEN CITY COUNCIL

Deal will shape the future Aberdeen City Region is a UK success story. It embraced oil and gas following its discovery in the North Sea in 1969 and since then, has evolved around supporting the industry, generating growth through housing, transport infrastructure and education. It continues to make a significant exchequer contribution to Scotland and the UK and this is expected to continue into the future. The region has welcomed the news that negotiations with Government have formally opened on a £2.9 billion City Region Deal that will shape the area for many years to come and help to protect the competitiveness of the oil and gas industry for the benefit of the whole of the UK. Identified as the UK Energy Capital, the oil industry plays a fundamental role, not only in North East Scotland, but across the UK. Major progress has been made over the last 45 years with UK and national companies now firmly embedded in key positions of influence in the global energy sector.

Combined with capital funding for infrastructure, the heart of Aberdeen is set to be reignited. The City Centre Masterplan will breathe new life in to the Granite City seeking to develop as a remarkable 21st century destination for citizens, visitors and businesses.

Onshore public infrastructure is a crucial factor in the competitiveness and duration of the sector in the North Sea and the Aberdeen City Region. The Deal aims to release some £2.9billion for infrastructure improvements over the next 20 years, supported by an economic model focusing on internationalisation, innovation and skills.

The Masterplan seeks to place Aberdeen firmly on the map as a progressive global city. With a strategic approach to environmental quality and smart investment, the City will become one of Europe’s most sustainable cities, protecting and enhancing our economic, cultural and architectural assets to make them fit for the international stage.

The City Region Deal will have far reaching impacts, not just on the economy, but on regional competitiveness, connectivity, infrastructure, housing, employment and lifestyle, all of which are key elements in attracting and retaining the people

In Aberdeenshire, the opportunity to further anchor the global subsea industry in Westhill will be supported through significant interventions, which in turn will deliver a world-leading subsea cluster for many decades into the future. Allied to this is the

Business Scotland

we will continue to need to power and support the energy sector. Aberdeen City and Aberdeenshire Councils are driving negotiations with Government to deliver step-change to the Region to fully realise the potential the Region has to offer.

process of attracting research, innovation and technologies from around the world from Westhill, through the City and on to Energetica – Scotland’s energy corridor. The City Region Deal and City Centre Masterplan will have far reaching impacts, acting as a catalyst for growth and diversification, impacting not just on the economy, but on regional competitiveness, connectivity, infrastructure, housing, employment and lifestyle – the key elements needed to retain a prosperous city. The Aberdeen City Region is already one of Europe’s most economically successful areas, offering its residents an enviable quality of life. The city and the surrounding region is now embarking on a 20-year journey which will take us to new heights and enduring prosperity – for the benefit of the region, Scotland, UK and Europe. For more information please contact Andrew Win on 01224 523060, visit www.aberdeencity.gov.uk/ShapingAberdeen or email ShapingAberdeen@aberdeencity. gov.uk; and Stephen Archer, Aberdeenshire Council on 01224 665520, stephen.archer@ aberdeenshire.gov.uk

Aberdeen City Region Deal Powering Tomorrowâ&#x20AC;&#x2122;s World . . .

NEWS

Discount Fuel Cards for Chamber Members Members can benefit from a free, no-obligation discount fuel card from our exclusive fuel card partner, The Fuelcard People. The Fuelcard People offer an unbeatable range of fuel cards, with commercial rate fuel cards valid at 7000+ pumps across the UK, including BP, Shell, Esso, Texaco, Tesco, Morrisons, The Co-operative, Gulf, Pace, Emo, Murco and Moto forecourts, as well as the Diesel Direct (Keyfuels) and UK Fuels networks.

Savings With a fuel card from The Fuelcard People, you pay the same fixed weekly price wherever you fill up, meaning savings of up to 5p per litre nationwide, and up to 10p per litre savings at motorway pumps. Unlike other suppliers, The Fuelcard People do not charge transaction fees on any of their cards, which can be as much as £2 each time you refuel.

Service The Fuelcard People will help you find the best fuel card for your needs rather than push you towards a pre-decided product. If you ever need to talk to them, you can call your dedicated account manager directly rather than an anonymous call centre, and you can also access your account details online 24/7, including recent transactions.

Security All fuel cards provided by The Fuelcard People are PIN protected, so if a card is lost or stolen, it is completely useless to anyone else, as it is tied to a specific driver or vehicle. Fuel cards can also only be used for refuelling, removing the possibility of unauthorised purchases, which can happen with credit cards. The benefits of having a Scottish Chambers’ fuel card mean genuine savings for your business. To find out more, call 0844 870 9736 and speak to our friendly fuel card team, or visit our fuel card comparison website www.scottishchambers-fuelsavings.co.uk.

Business Scotland

CEO turns Digital! Liz Cameron, SCC CEO has taken on the Digital Challenge! In partnership with Microsoft, Liz will aim to embed new cutting edge technology into her day to day activity with a new Surface Pro 3 & Windows Phone. Liz explains why this challenge is important: The world of technology and digital is becoming increasingly important and prevalent, not only in business, but in everyone’s day to day lives. I use technology for everything that I do and I notice the difference ‘being connected’ makes to my business. But this area is moving so fast and is continuously developing that in order for Scottish business to truly remain ahead of the game, I am taking on this challenge to

immerse myself in the tools & products that I think can make a difference to business. This is a practical step that I am taking as CEO of Scottish Chambers of Commerce – learning by doing is the best motto for any business person. We need to know what a business and a business person needs from technology. We need to understand what it means to be a ‘digital business.’ To provide some answers to these questions, we are bringing together key Scottish business leaders from all over Scotland to be a part of our Digital Business Commission. Understanding the opportunities and challenges is the first step and only then can we collectively produce practical ways to support more businesses to become ‘Digital Natives.’ n You can follow Liz’s Digital Journey on

Twitter @LizCameronSCC

UK Government budget udpate: outcome for the oil and gas industry On the 18th of March, the Chancellor announced the UK Government’s Budget for 2015. The announcement combined good news for businesses in Scotland, as well as outlining some missed opportunities which could have played a beneficial role in supporting businesses in 2015. More specifically, Scottish Chambers of Commerce have been supporting Aberdeen and Grampian Chamber of Commerce in campaigning on behalf of the oil and gas industry. The Chancellor responded positively to current challenges facing the oil and gas sector in

Scotland by unveiling a £1.3 billion support package. The North Sea oil and gas industry will benefit from tax cuts, which includes a reduction in the Supplementary Charge from 30% to 20%, a tax cut which had been strongly campaigned for by the chambers of commerce. This reduction builds on the 2% cut announced in the Autumn Statement. Additionally, a cut in the Petroleum Revenue Tax from 50% to 35%, was revealed which aims to promote investment in incremental projects in older fields and extend the life of key infrastructure.

NEWS

Business takes lead to promote next generation of innovators West Lothian Chamber of Commerce, part of the accredited Scottish Chambers of Commerce Network, showcased the “Pump It Up” Challenge to Minister for Youth & Women’s Employment, Annabelle Ewing MSP. In partnership with Mitsubishi Electric, the Challenge was piloted with 160 S3 pupils from Armadale High School and proved an outstanding success in promoting innovation and creativity and supported young people in developing skills beneficial to their future development. The partnership has now extended across eleven high schools in the West Lothian area – opening up a wealth of opportunities for young Scots. The competition will enable students to work on projects related to the environment and renewables with the aim of better understanding science and technology in green energy. Showcasing the success of the “Pump It Up” Challenge, Linda Scott, CEO of West Lothian

Chamber of Commerce said: “As business, we have a vital hands-on role to play in working with young people in our areas to ensure business skills are part of every young person’s DNA. The success of our pilot means that hundreds of school pupils across the West Lothian area will be able to get real hands-on business experience with Mitsubishi, a world-leading company. “The Pump it Up Challenge is designed to support young people in developing skills which are beneficial to their future development. By working with Mitsubishi, young people can understand how science and technology interact with each other to create products and solutions. “With industry and education working more closely together, our spirit of collaboration is creating a new generation of skilled and dynamic young people with the ability to innovate and passion to create.” Minister for Youth & Women’s Employment,

Annabelle Ewing MSP, said: “It is vitally important to show young people the whole range of fascinating and challenging job opportunities there are available to them. I am delighted to support and celebrate the Pump it Up Challenge for sparking the interest of so many pupils. Our continued focus on linking industry to our schools, colleges and universities is opening up new avenues for young people and showcasing the full range of paths that can lead to rewarding and life-long careers.” Rodney Ayre, Senior Department Manager, Mitsubishi Electric Air conditioning Systems Europe Ltd said: “The schools project has created a link between Mitsubishi Electric and the local schools within the West Lothian area developing the workforce of the future and ensuring students get first-hand experience of manufacturing, environment and renewables. This activity promotes Mitsubishi Electric’s commitment to Scotland and the local community.”

Charandeep Singh, SCC speaks at Hutchesons’ Grammar S6 Talking Points on topic of the Future of the Workplace and Success after School

Clyde Blowers Capital acquire historic business Jim McColl’s Clyde Blowers Capital acquired the business and assets of Ferguson’s Shipyard in Port Glasgow from the administrator in September 2014. A long established name on the Clyde, Ferguson’s has built more than 300 ships in its 100 year history and was the last remaining commercial shipbuilder on the river.

should not win this work. Indeed, in the weeks following the acquisition, Ferguson’s was awarded the contract to build a third, 43 metre hybrid ferry for Caledonian Maritime Assets Limited to be operated by Caledonian MacBrayne. Construction of this ship is well advanced and scheduled for delivery in 2016.

The business had struggled for several years and required significant investment but McColl learned that the global marine engineering market was buoyant. And whilst commercial shipbuilding had moved overseas, a significant number of ship owners and operators remain in Scotland and are acquiring new vessels and upgrading and retrofitting existing fleets. Clyde Blowers could see no reason why a competitive and efficient Ferguson’s

Mr McColl’s team also recognised that Ferguson’s capability extended beyond Shipbuilding. With a loyal and skilled workforce, a much broader range of fabrication works was possible and with many key buyers for the global Oil and Gas industry based in Aberdeen, that was an obvious market to pursue to complement the shipbuilding business. In the few months since the acquisition Ferguson’s has tendered, won and completed various

contracts for Oil and Gas customers and recently delivered its first fabrication for the subsea market. It is exciting times at Ferguson’s. The workforce has grown from 34 at the time of acquisition to over 100 today. A revitalised management team is in place with new talent blending with the existing Ferguson’s team to create an ambitious and energetic mix. Training and development programs are being prepared across the whole workforce to support the growth of the business. This, combined with ongoing investment in infrastructure: software, hardware, buildings, equipment and tools will help return Ferguson’s to the competitive force it once was in shipbuilding and also prepare it well for competing in other markets.

Business Scotland

NEWS

Leading businesswoman receives 2015 Lifetime Achievement Award Nora Senior, Executive Chair of UK Regions and Ireland of global PR, Public Affairs and Digital agency, Weber Shandwick, has been honoured with the 2015 Midlands Business Award for Lifetime Contribution to UK Business. Nora, who is currently Chair of Scottish Chambers of Commerce also serves as the President of the British Chambers of Commerce, received the award from Midlands-based entrepreneurs, Harjinder Singh Sandher and Mark Swift of WMG Innovative Solutions, at the 9th Annual Award ceremony held in Birmingham and attended by over 400 guests. The award is presented to ‘exceptional individuals who have demonstrated outstanding personal contribution to UK business’. Previous recipients of the award include Lord Digby Jones; Sir John Egan; Sir John Pearce Lord Battacharyya; Sir Robert Burgess. Speaking at the ceremony, Harj Sander said: “Nora has reached the top of her profession in business and her ability to galvanise businesses into exports and international trade has been outstanding.

people – the entrepreneurs and business leaders of tomorrow. These awards present a platform to showcase businesses who have been successful, not just in the region, but nationally and internationally.

Mark Swift (left) of WMG Innovative Solutions and Harjinder Singh Sandher (right), MD UK Special Events with Nora Senior

“Her position within the Chambers of Commerce is unique amongst business leaders. She has been tireless in her efforts to promote business views and interests to government and has been a leading proponent of the Skills and Young People agenda as well as an inspirational leader and role model for women. She is highly respected as a leading business figure and an inspirational recipient of this prestigious award.” On receiving the accolade, Ms Senior said: ”I am conscious that I have a responsibility as the first woman to be honoured with this award to encourage other women in business to strive for greater business success. Business success is important as a creator of jobs and a generator of wealth.

As a reward for their valued input into

Business Scotland

She was previously Managing Director of Saatchi & Saatchi (North) and founded a startup company The PR Centre. Nora is a regional adviser to the London Stock Exchange. She was awarded the First Women UK Media Award in 2013 and has been recognised through a series of awards including a global ‘Stevie’ for Best Woman in Business in EMEA; a UK Business Achievement Award and a Fellow of the Chartered Institute of Public Relations for outstanding contribution to the PR industry.

“As businesses, we have a responsibility to invest in and develop the talents of our young

Business Insight & Economic Intelligence We recently completed a substantial qualitative research contract with Scottish Water. This work formed part of Scottish Water’s Customer Engagement Programme and involved in depth interviews with a number of plumbing & heating engineers, investigating their approach when dealing with water pressure and flow, their understanding of Scottish Water’s work and the business wholesale market, and their overall experiences when dealing with Scottish Water. The outcome of this work was a detailed qualitative research report presented to Scottish Water.

A former Businesswoman of the Year, Nora has over 24 years agency experience in the public relations industry and has worked with many major international brands, specialising in multi-country and multi-disciplinary corporate communications programmes, advising both FTSE 100 organisations as well as start-up companies across a wide range of sectors, including property/construction, energy, finance, healthcare, technology and FMCG. She has worked with many major brands including Coca Cola; Oracle; Bausch + Lomb, Perrier, Glenmorangie, Shell and Tesco.

the research work, Ayrshire Chamber member Colin Sellors, Managing Director of Kilmarnock based Glenavon Plumbing and Heating Ltd., and Paul MacLellan, owner of MacLellan Plumbing & Heating based in Inverness, were the two lucky business owners that took part and were chosen at random to receive a £50 cheque from Scottish Chambers of Commerce. Our team is happy to discuss how we can help your business grow through our local business connections and economic knowledge. Get in touch with Garry Clark, Head of Economic Development Intelligence Unit, gclark@scottishchambers.org.uk, 0141 204 8316.

Representing Business In February, Scottish Chambers of Commerce gave evidence to the Scottish Parliament’s Economy, Energy and Tourism Committee in response to its inquiry into internationalising Scottish business. Our evidence focused on the support available for businesses looking to export, building Scotland’s international brand, developing a more international outlook through our education system and the need to eliminate the tax burden caused by Air Passenger Duty. Aberdeen & Grampian Chamber also hosted the Committee on 23 March. The Committee will continue to take evidence through to April and we are expecting their report by the end of June.

NEWS

Think about cancer at work, there is no time to lose When we think about health at work it is common to consider issues such as accidents, smoking and stress. We are less likely to think of cancer and especially less likely to consider that our workplace exposures can be a major cause of cancer. More importantly this is a health condition that in a workplace context is preventable. five of the most common exposures, these are silica dust, diesel engine exhaust emissions, solar radiation, asbestos and shift work.

The International Labour Office (ILO), states, that cancer is by far and away the most common work-related cause of death, leaving accidents and other occupational diseases well behind. Considerable research has been carried out in this area and the study by Dr Lesley Rushton from the Imperial College, London provides us with some of the best insights into the most likely industries and exposures that can lead to long term development of cancer. Almost 14,000 new cases of cancer caused by work are registered each year with around 8,000 deaths a year caused by occupational cancer across the UK.

to tackle the problem and offering free materials to businesses to help them deliver effective prevention programmes.

The theme has been picked up by the intuition of Occupational Safety and Health who have launched the “No Time to Lose” campaign aimed at getting carcinogenic exposure issues more widely understood by businesses by raising awareness of the significant health issues facing workers, offering some solutions on a UK scale

Asbestos remains the best known carcinogen and still results in half of all work related cancer deaths. Unfortunately asbestos exposure is not a thing of the past and is still a major risk to those working in construction and maintenance related activities. The IOSH campaign goes further, drawing on the Rushton research to highlight

Thankfully treatments are improving but work related cancers are preventable. If your staff could be exposed to a range of situations including shift work, exposure to asbestos fibers, wood dusts, UV radiation from sunlight, metalworking fluids and mineral oils, silica dust, diesel engine exhaust fume, coal tars and pitches and a range of other chemicals, then you would be wise to take a closer look at the IOSH campaign materials. www.notimetolose.org.uk/ www.macmillan.org.uk/Aboutus/ Workandcancer/Supportformanagers/ ManagersandEmployers.aspx www.healthyworkinglives.com/advice/ Legislation-and-policy/work-relatedillness-injury/cancer

Passengers advised of Edinburgh-Glasgow summer electrification works Passengers are being advised that from Saturday June 13 2015 until Monday July 27 2015 Winchburgh tunnel on the main Edinburgh-Glasgow line will close while Network Rail carries out work to prepare the structure for electrification. The six-week long closure of the tunnel, near Linlithgow, is part of the Scottish Government-funded, £742m Edinburgh Glasgow Improvement Programme (EGIP) which will electrify the Edinburgh-Glasgow Queen Street line by 2016 – allowing the introduction of faster, greener and quieter electric services on the route. As part of the 44-day project, engineers will be lowering and relaying the two lines of track through the 330m tunnel and installing equipment to carry the overhead power lines needed for the electrification of the railway. The tunnel will need to remain closed while engineers work 24-hours a day to deliver the work as quickly and safely as possible. Network Rail, Transport Scotland and ScotRail have worked closely to ensure that

a temporary timetable is in place during the work to minimise disruption and provide alternative travel options for passengers. Information can be found at www.scotrail. co.uk/winchburgh and passengers are urged to allow more time for their normal journey, to plan ahead and to check before travelling. As well as the dedicated webpage, passengers are also being advised of the changes via leaflets and posters at stations along the line of route, through radio advertising and social media. Transport Minister Derek Mackay said: “The Winchburgh tunnel works are a major milestone in the Edinburgh-Glasgow Improvement Programme and will take us one step closer to the electrification of our busiest route. “Once complete, EGIP will deliver a 20% reduction in journey times and 30% more capacity within four years, as well as more comfortable, efficient and reliable trains. “The closure at Winchburgh will mean a

change from usual operations on the route. However, ScotRail and Network Rail are working closely to minimise disruption and ensure that passengers can still travel between the two cities. This includes launching this major information drive three months ahead of the works to keep passengers informed.” David Dickson, Network Rail’s route managing director for Scotland added: “While we understand the inconvenience the closure of the tunnel will cause to some passengers, this is the safest and most effective way of delivering what is a very complex piece of engineering work. “Our engineers will be operating around the clock over this 44-day period to complete this vital work and keep disruption to the railway to a minimum. “The Edinburgh-Glasgow Improvement Programme is a unique chance to modernise and enhance our railway and transform rail services across the central belt, creating a faster more resilient and more reliable network.”

Business Scotland

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IT support for rural businesses OUR EXPERTS

Interested in improving your use of IT? Businesses across Scotland are benefitting from a fully funded service which undertakes an IT review of the business, provides recommendations for improvement and supports the company with expert advice at implementation stage should they require it. The programme has signed up over 60 businesses for this support, with the feedback telling us that face to face support from a local IT expert is exceptionally valuable. Fully funded business-to-business advice, in the comfort of your own office, at the timing of your choice – we put your needs first. CREATE offers businesses the following funded services: 1. An independent review session with an IT expert.

Philippa Nicholson, Director, Nicholson Solutions “Nicholson Solutions offers computer skills training in core business applications. Having grown the business from the start, Philippa manages the day to day operations, whilst also contributing her analysis and training experience to understanding clients’ requirements and developing solutions.” Jim McCurrach, Director, JM ICT Jim works closely with clients to really understand the business using his experience, independence and knowledge of the marketplace to identify high quality ICT solutions and providers for his clients.

2. The development of a tailored action plan explaining how IT improvements could best support your business. 3. Access to training materials. 4. Further dedicated support from the IT expert should you wish to go ahead and implement improvements.

Stephen Franklyn, Director, Lithium Systems Stephen has been providing services in IT support to the business sector throughout the UK for over 25 years resulting in his current role as Director of Lithium Systems Limited, one of central Scotland’s leading IT support companies. Jez Draper, Director, 8020 IT Ltd Co-founder of 8020 IT, Microsoft Silver Partner, Jez Draper is one of the regions leading IT experts. As a Microsoft Certified Professional he’s spent the past 14 years supporting local companies, helping them improve their business performance through the better use of Information Technology

There are limited spaces on this programme, delivered by a Scottish Enterprise / Scottish Chambers of Commerce partnership, which is running until June 2015. If you wish to register interest, or would like further information, please email Fiona McCann fmccann@scottishchambers.org.uk

Give your business wings Turkish Corporate Club is a corporate travel program that allows you to save on all business travel expenses. It offers a wide variety of cost-effective advantages for corporations looking to meet their needs quickly and easily. Benefits n Discounts for all your international

travels.

n No penalties for changes to any

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n Take advantage of special baggage

allowances for discounted tickets.

n Get free “tickets” and “upgrades” upon

meeting your agreed-upon travel goals for the year!

n If you have a Turkish Corporate Club

Card you and a guest have access to the

Business Scotland

comforts of our private airport lounge and check in through Business Class counters. n Turkish Corporate Club members

and their employees may continue to accumulate miles for their Miles & Smiles account.

n From the Corporate Customer Portal

• Update your company information • Receive your cards • Access all reports regarding your business travels.

Become a member In order to take advantage of the benefits offered by Turkish Corporate Club, please contact with Turkish Airlines Edinburgh Marketing Team (edi.marketing@thy.com or 0131 333 12 82). The moment that you become a Turkish Corporate Club member then you are eligible for all benefits therein as well as all extra incentives.

CALLING ALL BUSINESS LEADERS

SAVE THE DATE

SCOTTISH CHAMBERS OF COMMERCE

ANNUAL DINNER TWENTY FIFTEEN

Wednesday 2nd December 2015 Hilton Hotel, 1 William Street, Glasgow, G3 8HT 7:00pm for 7:30pm Dress Code: Black Tie/Cocktail Dress

DECEMBER 2015

Social Entrepreneur, m fro ar he to y da to le tab ur yo Book o’s. Robert Brozin, Founder of Nand

0 restaurants in 23 esburg, Nando’s has grown to 110 From humble beginnings in Johann to Australia and ada Can Rosettenville to Cape Town, countries with stores stretching from nder of Nando’s, Fou and recognised brand ally tion rna inte an is do’s Nan ia. the UK to Malays reneurial journey with us. Robert Brozin will share his entrep Mon 30

Tue 1

Wed 2

Follow up leads from dinner

13:00 14:00

Check-in to Hotel

Collect Annual Dinner Outfit

Lunch with Chamber Network

Hair Appointment

16:00

18:00

Fri 4

Meeting with new network contact

15:00

17:00

Thu 3

Collect Business Cards Leave out Outfit & Shoes

19:00

ANNUAL DINNER

20:00

! Y A D O T E L B A T R U O Y K BOO Tel: 0141 887 6181 Email: info@entourageuk.com .uk Web: www.scottishchambers.org

CHAMBER CONTACTS

CHAMBERCONTACTS Scottish Chambers of Commerce 30 George Square, Glasgow, G2 1EQ T: 0141 204 8316 F: 0141 204 8371 E: admin@scottishchambers.org.uk Chair - Nora Senior Chief Executive - Liz Cameron OBE Aberdeen & Grampian Chamber of Commerce The Hub, Exploration Drive Aberdeen Energy Park, Bridge of Don Aberdeen, AB23 8GX T: 01224 343900 E: info@agcc.co.uk www.agcc.co.uk Chief Executive - Robert Collier President - Alec Carstairs Ayrshire Chamber of Commerce & Industry The Mezzanine, Glasgow Prestwick International Airport, Prestwick, KA9 2PL T: 01292 678 666 F: 01292 678 667 E: enquiries@ayrshire-chamber.org www.ayrshire-chamber.org Chief Executive - Val Russell President - Waiyin Hatton Caithness Chamber of Commerce Naver Business Centre Naver House, Naver Road Thurso, KW14 7QA T: 01847 890076 E: info@caithnesschamber.com www.caithnesschamber.com Chief Executive - Trudy Morris Chairman - Stephen Sutherland Cairngorms Business Partnership Ltd Inverdruie House, Inverdruie Aviemore, PH22 1QH T: 01479 780539 E: office@visitcairngorms.com www.visitcairngorms.com Chairman - Kevin Roach Dumfries & Galloway Chamber of Commerce Hillhead House, The Crichton, Bankend Road Dumfries, DG1 4UQ T: 01387 270866 E: admin@dgchamber.co.uk www.dgchamber.co.uk Chief Executive – Brian Richardson President- Brian Rennie Dunbartonshire Chamber of Commerce Whitecrook Business Centre 78 Whitecrook Street, Clydebank, G81 1QF T: 0141 280 0272 E: admin@dunbartonshirechamber.co.uk www.dunbartonshirechamber.com President - Stewart Rennie

Business Scotland

Dundee & Angus Chamber of Commerce Unit 27, City Quay, Camperdown Street Dundee, DD1 3JA T: 01382 228545 F: 01382 228441 E: info@dundeeandanguschamber.co.uk www.dundeeandanguschamber.co.uk Chief Executive - Alison Henderson President - Tim Allan Edinburgh Chamber of Commerce 40 George Street, 2nd floor Edinburgh, EH2 2LE T: 0131 221 2999 F: 0131 261 5056 E: membershipadmin@edinburghchamber.co.uk www.edinburghchamber.co.uk Chief Executive - David Birrell President - Alex MacLeod Fife Chamber of Commerce Evans Business Centre, 1 Begg Road John Smith Business Park Kirkcaldy, KY2 6HD T: 01592 647740 E: info@fifechamber.co.uk www.fifechamber.co.uk Chief Executive - Eric Byiers President - John Silcock Forth Valley Chamber of Commerce Group (incorporating Stirling Chamber of Commerce) Suite 2, Scion House Stirling University Innovation Park Stirling, FK9 4NF T: 01324 665 500 E: info@forthvalleychamber.co.uk www.forthvalleychamber.com www.stirlingchamber.co.uk Chief Executive – Laurence Barrett Chairman – George Stevenson Glasgow Chamber of Commerce 30 George Square, Glasgow, G2 1EQ T: 0141 204 2121 E: chamber@glasgowchamberofcommerce.com www.glasgowchamberofcommerce.com Chief Executive - Stuart Patrick President - Vic Emery Greenock Chamber of Commerce Greenock Ocean Terminal Patrick Street, Greenock, PA16 8UU T: 01475 888622 M: 07939 272787 E: enquiries@greenockchamber.co.uk www.greenockchamber.co.uk Chief Executive - Helen McCormick President - Steven Watson Inverness Chamber of Commerce Metropolitan House 31-33 High Street, Inverness, IV1 1HT T: 01463 718 131 E: info@inverness-chamber.co.uk www.inverness-chamber.co.uk Chief Executive - Stewart Nicol President - Eleanor Neilson

Lochaber Chamber of Commerce Station Square, Fort William Inverness-shire, PH33 6EN T: 01397 705 765 E: membership@lochaberchamber.co.uk www.lochaberchamber.co.uk Chairman - Don Hind Chief Executive - Lesley Benfield Midlothian & East Lothian Chamber of Commerce Moulsdale House, Edinburgh College 24d Milton Road East, Edinburgh, EH15 2PP T: 0131 603 5043 E: dita@thebusinesspartnership.org.uk www.melcc.org.uk Executive Director - George Archibald President - George Walker Moray Chamber of Commerce Suite 7, Elgin Business Centre Maisondieu Road, Elgin, IV30 1QP T: 01343 543344 E: info@moraychamber.co.uk www.moraychamber.co.uk Executive Director - Margery A McLennan President - Alistair Simpson Perthshire Chamber of Commerce Saltire House, 3 Whitefriars Crescent Perth, PH2 0PA T: 01738 450 401 F: 01738 450 402 E: info@perthshirechamber.co.uk www.perthshirechamber.co.uk Chief Executive - Vicki Unite President - Mike McDairmid Renfrewshire Chamber of Commerce Bute Court, St Andrews Drive Glasgow Airport Paisley, PA3 2SW T: 0141 847 5450 F: 0141 847 5499 E: info@renfrewshirechamber.com www.renfrewshirechamber.com Chief Executive - Bob Davidson President – Audrey Cumberford Scottish Borders Chamber of Commerce Academy House, Shedden Park Road Kelso, TD5 7AL T: 07771 865 758 E: communications@borderschamber.com www.borderschamber.com Convenor - Jack Clark Vice Convenor - Bruce Simpson West Lothian Chamber of Commerce Alba Centre, Alba Business Park Rosebank, Livingston, EH54 7EG T: 01506 414808 E: chamber@wlchamber.com www.wlchamber.com Chief Executive - Linda Scott President - James Wallace

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Business Advice • Networking • Events • Routes to Finance • HR • Sales & Marketing Business Scotland

Why should Scotland care about where a new runway goes in the south of England? Right now, the Airports Commission is deliberating on how the government can increase much-needed UK runway capacity. It has come down to expanding one of two airports: neither of which is anywhere near Scotland. But, whichever way the decision goes, the result will land right on your doorstep.

It’ll provide cities like Glasgow and Aberdeen with new connections to the world. And it’ll be good for the local tourist industry. In 2014, 2,450,000 foreign visitors flew into Heathrow, on their way to Scotland. Where they spent significant amounts of their time, and their holiday money. There’s plenty more where that came from: if only we can get it here.

Heathrow is Britain’s only hub airport. Which means it’s Scotland’s only one too.

Scottish travellers

Only Heathrow has the passenger numbers, cargo and connections to make direct flights viable to all the long-haul destinations Britain needs to reach. Heathrow already handles two thirds of all UK air freight. A new runway there will open up the new growth markets of the future, in

will feel the benefit in their pockets too. Expanding Heathrow will mean greater competition on routes – and lower fares for passengers. By 2030, you could save, on average, £300 per return ticket. If the Airports Commission comes down in favour of Heathrow, it’s all go for all of this. If they don’t, it isn’t.

South America and Asia. And accelerate Scottish exports to them.

While they weigh their options down in London,

A new runway somewhere else won’t.

we thought you might want to know what’s in the balance here.

Expanding Heathrow will also create up to 16,100 Scottish jobs, and as much as £14 billion for the Scottish economy.

To find out how expanding Heathrow will help Scotland grow too, go to heathrow.com/ takingbritainfurther.

heathrow.com/takingbritainfurther

#TakingBritainFurther

Sources: Civil Aviation Authority; Airports Commission, “Heathrow Airport North West Runway: Business Case and Sustainability Assessment”, November 2014; Civil Aviation Authority Provisional Passenger Data 2014; Frontier Economics, “Impact of Airport Expansion Options on Competition and Choice”, April 2014.