Business Direction #02

Direction

Business

Innovation

The key in the search for business success - page 24 The big interview: James Dyson - page 22 His drive for innovation and what makes him a success

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce BD02.indd 1

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The ess - page 24 business succ iew: The big interv n - page 22 James Dyso a what makes him

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36 Training

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Chamber news

38 Conference Worcestershire

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40 Chamber events

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Business Direction

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July/August 2011

Issue 2

Chambe Worcestershire

hwChamBer.Co.uK Business Direction, Herefordshire and Worcestershire Chamber of Commerce’s 52 page, full colour bi-monthly publication. Designed and produced by business people for business people. Distributed to 6,000 businesses including selected retail outlets and Tesco stores across Herefordshire and Worcestershire.

ediTor Kelly Betts 0845 641 1641 ext 213

kellyb@hwchamber.co.uk

ediTorial

11 Education

41 Chamber Business Awards

15 Member benefits and solutions

43 Commercial Property

17 International Trade

45 Take a break

21 Policy

47 New members

22 BIG INTERVIEW: James Dyson

49 Movers and Shakers

24 Cover story: Innovation

22 24

First word

businessdirection@hwchamber.co.uk 0845 641 1641 ext 213

produCTion & desiGn Distinctive Publishing, 8th Floor, Aidan House, Sunderland Road, Gateshead NE8 3HU Tel: 0845 884 2385 www.distinctivepublishing.co.uk

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suBsCripTions www.hwchamber.co.uk Tel: 0845 641 1641 Disclaimer: Whilst every effort is made to ensure accuracy, the publisher accepts no responsibility for omissions or errors within this publication. Editorial submissions are included at the discretion of the editor. The opinions expressed in articles and letters within this publication are not necessarily those of the Chamber. All offers, promotions and competitions appearing in Business Direction are the sole responsibility of the advertiser/ promoting party and Herefordshire and Worcestershire Chamber of Commerce does not accept any responsibility for any representations made within them.

Welcome to the summer edition of Business Direction with a focus on innovation. Our two counties have a long history of being innovative, growing dynamic companies and contributing to the local, regional and national economy.

Innovation can come in a number of guises. For example in Herefordshire we have I.A. Technology who design, develop and build high tech electronic and electrical products for all industry sectors through to Tyrrells crisps who use innovative marketing campaigns to develop unique flavours of crisps. In Worcestershire, we have Morgan Motor Company who link leading edge technology to classic design and Worcester Bosch who are one of the leading environmental companies in the country. Malvern Hills Science Park is also home to a wealth of innovative businesses who have real potential to grow and develop their product ranges. See page 27 for more information.

August. In Worcestershire there is the Three Choirs Festival from Saturday 6 until Saturday 13 August.

The Chamber has two major events, the Chamber Business Awards 2011 at Worcester Cathedral on Thursday 21 July which is an excellent opportunity to celebrate the achievements of our businesses and the Worcestershire Expo at the Sixways Stadium on Thursday 6 October, which is always well attended and an excellent networking opportunity.

Finally, I would like to say congratulations to all those who received OBE’s in the Queen’s birthday honours list including; Doug Mahoney, West Midlands International Trade Director, Kasmin Cooney from Righttrack Consultancy and Keith Mowbray from Dytecna.

Enjoy this edition, your feedback is welcomed. mikea@hwchamber.co.uk

Our University in Worcester is also playing a major role in innovation on top of its major contribution to regeneration. See page 24/25 for more information.

Tourism and Leisure is at the heart of the two counties and through the summer there are some great events and activities taking place. In Herefordshire, The Big Chill Festival takes place from Thursday 4 - Sunday 7

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Contents

July/August 2011

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Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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Chamber News

NEW ENTERPRISE CLUB GETS OFF TO A FLYING START! On Thursday 19 May, Herefordshire and Worcestershire Chamber of Commerce, in conjunction with Jobcentre Plus, launched it’s free new workshop service ‘Enterprise Club’.

The initiative is aimed at anyone who is thinking of starting their own business, even if they are just at the ideas stage.

The first workshop was a great success with everyone who took part saying they found the session extremely informative and that it left them with plenty of food for thought. Starting a business can be a very exciting but daunting experience - but no matter what type of business you are setting up, the same basic principles apply.

The workshops cover areas such as sources of finance, business and marketing plans, finding premises and

legal issues and are an excellent way of discussing your ideas with business experts.

John Painter, Chairman of Herefordshire & Worcestershire Chamber of Commerce said: “We all know we’re in an economic downturn at the moment, but this shouldn’t deter you from setting up your own business. If you’re truly passionate and have a great business idea - now could be the best time to get it off the ground. These workshops have been designed to offer would be entrepreneurs the chance to develop their idea with free advice and guidance. I really would encourage anyone thinking of starting their own business to come along and make the most of these workshops.”

To register for the next workshop, please call Kim Clifford at Herefordshire & Worcestershire Chamber of Commerce on 0845 641 1641 or email kimc@hwchamber.co.uk

ENGLISH MUTUAL – PATRON AND KEY EMPLOYEE BENEFITS PARTNER English Mutual Group, one of the largest privately owned financial advisory and wealth management companies in the country, has become the Chamber’s newest Patron member.

English Mutual, a rapidly expanding Worcester-based organisation with offices in the West Midlands, the South West, London and the South East is renowned not only for the level of service it delivers to over 15,000 private clients, but also as a provider of employee benefits such as group pension and medical insurance to a wide range of companies nationwide.

“We have enjoyed a highly successful period as a Strategic Member with the Chamber and the ‘step up’ to becoming a Patron therefore seemed an obvious and welcome progression.”

Giles Cross, Director at English Mutual says: “As an organisation, English Mutual is delighted to be named as the Chamber’s key Employee Benefits Partner.

With the employee benefits landscape set to change dramatically over the next few years, especially with regard to an employer’s pension responsibility to its employees, we believe that we are superbly placed to deliver a high quality service to all Chamber members, irrespective of size.”

If you would like to engage with The English Mutual Group or, indeed have any questions related to employee benefits, please call 0845 6033679 or email via enquiries@englishmutual.com www.englishmutual.com

Manufacturing Forum Tuesday 12 July - BOOK NOW! Calling all manufacturing companies in Herefordshire and Worcestershire, we invite you to the next Manufacturing Forum.

Date: Tuesday 12 July 2011 Venue: Worcester Bosch, Cotswold Way, Worcester, WR4 9SW Speakers: Andrew Bentley - Worcester Bosch, Mike Keen - Cooper Bussmann, EMEAI, James Geary Rabjohns LLP This forum will focus on Supply Chain Management

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John Painter, Chairman of Herefordshire & Worcestershire Chamber of Commerce.

and Environmental Impacts and will be hosted by leading manufacturer Worcester, Bosch whose environmental credentials include a zero to landfill policy for all of their products.

Following the presentations there will be an optional tour of the world class facilities.

This Forum is exclusive to Chamber members who are manufacturing businesses. There is no charge to be part of the Manufacturing Forum or to attend future meetings.

Complimentary breakfast rolls and refreshments will be served.

For bookings and enquiries contact Kim Clifford on 0845 641 1641 or email manufacturing@ hwchamber.co.uk

Stallard March & Edwards, NEW STRATEGIC MEMBER The newly merged Stallard March & Edwards, or SME Solicitors as it is becoming known, has the perfect business solutions package for SMEs. Now with over 50 lawyers and support staff, the Worcester city centre firm aims to exceed expectations and to work with clients to solve their problems whilst giving top service and extra value for money.

With the new, larger firm comes an increased range of services, including an expanded Business Services department. Stallard March & Edwards offers relevant, efficient, personal and professional advice on business property, employment, preparation of service agreements and employment contracts, business disputes and insolvency – all with a personal approach suited to each business.

In matters such as company sales, purchases, re-organisations, employee share schemes, shareholder agreements, company formation, partnership/LLP agreements and Directors duties, asset sale and purchase and the preparation and analysis of commercial agreements including terms and conditions, distribution and agency agreements, SME Solicitors has the reassuring experience to deliver higher than ever levels of quality, tailored advice at affordable prices. www.smesolicitors.co.uk

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Business News THE UNIVERSITY OF WORCESTER - ENRICHING THE REGION Higher education plays a vital role in enriching the region by bringing talented, enthusiastic students to study in Worcester.

Market Link will be celebrating an outstanding three decades of success in July with a day at the races.

Worcester graduates are in the top 10 nationally for getting employment after graduation, based on the quality of our courses and strong workplace links, particularly with business, sport, education and health.

Many of our courses are tailored to meet the needs of society and bring skills to the business community.

Much more could still be done by working with you to develop new opportunities for students, to help them ‘earn while they learn’, thus improving their skills base and contributing to local development. Might you be interested in injecting fresh talent into your business through a student work placement or a graduate internship?

As Government support declines, fundraising to help students becomes essential. The University of Worcester has recently established a new scholarship fund to support committed and dedicated students who might in future be deterred from university.

Consider helping us to make a difference to a worthy student by donating a scholarship.

STILL ON TRACK AFTER 30 YEARS

Graduates

To find out more, please contact Professor Judith Elkin, on 01905 542276, email j.elkin@worc.ac.uk www.worcester.ac.uk/giving

While the marketing consultancy operates nationwide, with clients from as far afield as Cheshire and Dorset, its roots are firmly in Worcester where it has been based from its inception. Amongst its local clients are Worcester Bosch Group; Hills Ford; and Worcester Porcelain Museum to name but a few; all very different businesses with distinct marketing needs, all fulfilled by an experienced 20-strong team which is looking forward to the anniversary event.

Managing Director, David Pickering says: “We offer a full marketing package from under one roof and this appeals to many of our clients.

Combine this with thirty years of experience in the business along with our relaxed yet professional approach to our work, and you’ll see the recipe for our success.” www.marketlink-uk.com

‘TWO IN A ROW’ FOR MALVERN INSTRUMENTS Malvern Instruments is celebrating winning the Queen’s Award for Enterprise for the second year running. This year Malvern’s award is in the category of International Trade and follows last year’s ‘Queen’s Award for Innovation.’

‘Two in a row’ is an achievement in its own right, but is even more noteworthy for being the seventh time Malvern Instruments has been recognised in the Queen’s Awards.

The themes and deadlines for the next few editions are:

The company designs and manufactures scientific instruments used to measure the physical and chemical properties of materials. Scientists, technologists and engineers use them to gain a detailed understanding of materials and processes, to guide product development, manage and control manufacturing quality, and optimise output.

Managing Director Paul Walker attributes much of Malvern’s continuing international trading success to: the company’s focus on building and broadening its product range; delivering the same high quality support to every customer; and being innovative in promoting the Malvern brand around the world. www.malvern.com

September/October 2011 Theme: Policy / Health and Wellbeing Deadline: 1st August

Market Link staff celebrating their 30th anniversary

November/December 2011 Theme: Global Markets and Entrepreneurship Deadline: 1st October

A FESTIVAL FEATHER IN THE ABC PRINT GROUP HAT!

January/February 2012 Theme: Collaboration and Networks Deadline: 1st December

ABC Print once again rose to a typical challenge, this time at The Hay Festival. Commissioned by the Daily Telegraph they produced a glossy A4 magazine overnight, every day, for the duration of the festival. With the studio, printers and finishers working round the clock,

If you have any press releases or articles please send them to businessdirection@hwchamber.co.uk

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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The Hayly Telegraph publications were produced and delivered to the festival by 8am every morning.

ABC print group were delighted to have been selected for such a pivotal role. www.abcprintgroup.com

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Business News Absolute essentials for the growth company (article FOUR of six)

Use the ‘Absolute essentials’ project to improve your business performance in 2011 and help us to raise £2011 for Noah’s Ark Trust, our local charity supporting bereaved children Amount raised after first three articles in this series = £920

By Tim Kidson

Business Direction issue:

partner in TKA, Speaker, Consultant, Chair of the Herefordshire Directors Forum

Jan / Feb

The most powerful way to Clarify Direction: the Bull’s Eye process

Mar / Apr

To hit the Bull’s Eye you need to know what your Key Change Project is

May / Jun

The most powerful way to Develop Trust is the Directors externally facilitated 360 degree appraisal!

July / Aug

Staff, stakeholder and customer surveys? What do you do with the results?

Sept / Oct

What is your special contribution to the business?

Nov / Dec

Innovation and creativity right across the board – that’s how we develop and sustain competitive advantage

So, you have agreed the Bull’s Eye for your business (article one), you have discovered your Key Change Project (article two). You have completed the directors’ appraisals, the most powerful way to Develop Trust. (article three).

Now it is time to find out what your staff and customers think about all the key aspects of your business. This work cannot be done internally in the first instance, especially if it has not been done before. The worst thing you can use is a computerised Staff Survey and the worst person you can use is someone from HR. When you get the scores and comments from your Staff Survey you reconvene the management team and produce an Action Plan to share with staff.

This will explain what you are going to do to improve the scores next time.

The same principle applies to your Customer Survey. Use a trusted outsider who will telephone a sample of your customers and ask them to score and comment on your business performance.

Always remember that the higher you want your Customer Survey scores to be, the higher that your Staff Survey scores need to be!

If you would like a staff, stakeholder or customer survey call Tim Kidson now. All proceeds to Noah’s Ark Trust

For further information or to view previous articles contact:

kidson@growth-for-business.com 01432 354136 or 07887 842126

Viewers enjoying last years moonlit cinema screening of Grease

Mamma Mia at WCCC Worcestershire County Cricket Club and Wyvern are hosting an outdoor cinema event on Friday 26 August. This year it is smash hit musical, turned cinema box office favourite, ‘Mamma Mia’.

Take a picnic, a blanket and your 70’s themed dress-up gear, and watch an all-star cast including Meryl Streep, Pierce Brosnan, Colin Firth and Julie Walters, as they belt out ABBA favourites such as ‘SOS’ and ‘Dancing Queen’ while 20 year old Sophie tries to find her real father.

The Ground will be open from 7pm, and there will be plenty of fun and activities around the ground. Join in with Wyvern’s Hursty and his ‘70s themed disco, before the film starts at approximately 8.30pm.

Tickets cost £12 for adults and £10 for children, discounts are available for pre-booking and families and VIP tickets are available. For more information or to book call 01905 337933. www.wccc.co.uk

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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Business News PRIME MINISTER MAKES SECRET VISIT TO SIXWAYS Prime Minister David Cameron made a secret visit to Worcester for a surprise conference with party members at Sixways Stadium recently.

Worcester Warriors Chairman Cecil Duckworth OBE officially welcomed Mr. Cameron to Sixways for his 45-minute stay that saw him meet local MP’s and councillors from the region.

During his trip Mr. Cameron discussed his first year in office and took questions on a range of issues and concerns the Government is currently facing.

seal of approval with HRH Princess Anne opening the stadium development in 2009. However, this was a first visit from an acting Prime Minster and Mr. Duckworth said: “We were delighted to welcome Mr. Cameron to Sixways for his visit. It was another special day in the history of our ever developing complex.” www.warriors.co.uk

Worcester Warriors Chairman Cecil Duckworth OBE with David Cameron

Sixways Stadium has previously been given the royal

INTEGRATED APPROACH IS PAYING DIVIDENDS FOR REGIONAL ACCOUNTANTS A new appointment by regional accountants Crowther Beard LLP reinforces the firm’s business philosophy.

Following some excellent work over the last two years, both internally for Crowther Beard LLP and on behalf of several of their key clients, Ross Mathews has recently been appointed to the post of Director of Audit and Accountancy Services at the regional accountancy firm.

COUNTY RADIOTHERAPY SITE ANNOUNCED A radiotherapy facility for the county is due to be built in Worcester, health bosses have announced.

The decision signals the next stage in the project to have world class radiotherapy facilities in Worcestershire for the first time by 2014. It follows an appraisal process which looked at the pros and cons of six potential sites in the county – three at the Alexandra Hospital in Redditch, and three at Worcestershire Royal Hospital. The preferred option is the existing Accident and Emergency car park at Worcestershire Royal Hospital.

The options were looked at in detail by a panel which included service users, cancer clinicians, GPs and

commissioners. In terms of the financial appraisal, there were three sites which were about equal, but once the non-financial appraisal was taken into account, the A&E car park at Worcestershire Royal Hospital was the clear frontrunner. The decision includes the acquisition of additional land adjacent to the hospital site to re-provide the existing car parking spaces in front of the A&E department, as well as additional car parking capacity for radiotherapy patients.

A detailed Outline Business Case and an application for planning permission will now be prepared. www.worcsacute.nhs.uk

Since joining Crowther Beard LLP in 2009 as Senior Manager, Ross has been instrumental in the optimising of systems and standards of internal operations and in the implementation of International Financial Reporting Standards and Clarified Auditing Standards on behalf of clients.

Ross, whose background in corporate affairs and training at KPMG, linked to a real passion for small and medium sized businesses, has added a new dimension to Crowther Beard’s existing offering from their offices in Worcester and Tewksbury. www.crowtherbeard.com

Ross Matthews and John Painter of Crowther Beard

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Harrison Clark’s Business Services Department

REGIONAL LAW FIRM CELEBRATES A DECADE OF CITY-QUALITY BUSINESS LEGAL SERVICES The business services department of Harrison Clark, has reached its 10 year anniversary having helped over 7,000 local, regional, national and international businesses and business professionals with specialist legal services. The team offers specialised experts across corporate, commercial, commercial litigation, commercial property, construction and engineering, employment, insolvency, IP and IT law, as well as education, healthcare, logistics, rural land and business sectors.

years Harrison Clark has enjoyed the opportunities and challenges of starting and growing a dedicated business services department, from a small team into the largest between Birmingham and Bristol, and in some instances larger than the teams in firms operating in those cities. We are delighted to be acting for so many businesses and business professionals up and down the M5 corridor and continue to strive to develop yet more relationships with new clients to expand further still.”

Rod Thomas, Managing Partner and Head of Business Services at Harrison Clark, comments: “In the past 10

www.harrison-clark.co.uk

July/August 2011

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Business News

sponsored by

TWO COMPANIES CREATING WEALTH FOR THEIR CLIENTS Well known and respected financial and wealth advisor, Prosser Knowles Associates, has invested in its own future by signing a contract with Worcestershire’s marketing communications agency Nexus Creative Ltd.

Stewart Mountfield (Worcester Community Housing) and Simon Clark (Sanctuary Group)

NEW PARTNERSHIP STRENGTHENS LOCAL HOUSING SERVICES Sanctuary Housing and Worcester Community Housing (WCH) have announced details of a pioneering new partnership which will see locally-led services delivered to customers across Worcestershire.

In response to the government’s localism bill, the new partnership sees the management of 422 Sanctuary-owned properties in Worcester, Evesham, Pershore, Malvern and Redditch transferred to locally-based housing provider, WCH. Sanctuary will maintain its role as landlord, with Worcester-based WCH

taking charge of tenant services such as tenancy management, involvement activity and lettings. Rent management and preparing homes for re-letting will also fall under WCH’s remit.

The announcement follows a period of customer consultation, which highlighted support for the proposals.

Residents will continue to play an important role as the partnership develops, with performance and customer satisfaction monitoring forming part of the ongoing scrutiny and review arrangements.

Prosser Knowles Associates provide financial advice to both individuals and companies and handle £85 million pounds of investment on behalf of our clients. The company offers a wide and varied list of services which are targeted toward ongoing financial security.

Colin Foxall of Nexus Creative comments: “Prosser Knowles has quietly established as an amazing organisation over nearly a quarter of a century, built on honesty, integrity and expertise in wealth management.

The contrast between their considered investment strategies and the excesses

Nexus Creative’s Commercial Director, Colin Foxall, with Prosser Knowles’ Director, Nick Aston.

of many of their competitors is stark.

We are truly delighted to have been given the opportunity to work with them.” www.prosserknowles.co.uk www.nexuscl.com

www.sanctuary-housing.co.uk

PIMMS AND PONIES Last November Lee Gough from Megan Baker House spoke at a Ledbury breakfast about Corporate Social Responsibility. As a result, Lee met Jayne Foster, from Events Work Europe who offered to help Megan Baker House with organising some of their major events.

The first event took place on Friday 27 May at Lynch Court Eardisland, and saw over 200 people turn out for an evening of Pimm’s and Ponies. The evening began with Pimms on the lawn whilst listening to a Jazz band before the horse racing began. There was also an auction with some fantastic lots on offer including the use of a nine bedroom villa house on the Isle of Mull in Scotland and an autographed magnum of wine from the vineyard of

Lee Gough, Chief Executive of Megan Baker House with David Hepworth patron of Megan Baker House

Angelina Jolie and Brad Pitt.

Jayne’s involvement with MBH is continuing as she will be helping to organise an evening with Jo Brand, (a patron of MBH) taking place at the Courtyard Theatre Hereford on Sunday 11 September and next years 10th anniversary ball taking place at Eastnor Castle on the Thursday 5 July 2012. www.meganbakerhouse.org.uk

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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Helping you to grow your people...

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Education

‘MAJIQ’ SUCCESS IN WORCESTER The Young Enterprise Team ‘Majiq’ from HCT

Herefordshire College of Technology (HCT) Young Enterprise Team, ‘Majiq’ won ‘Best Tradestand’ and second place overall in the Hereford and Worcester round of the Young Enterprise Competition.

The group from the Level 3, Year 2, Advanced Diploma in Business, have already been a big hit in Hereford with their product the ‘Majiq Shirt Roller’ working with high street businesses such as FIT and Pritchards.

Majiq joined 8 other groups who had won their local competitions at the Worcester County Hall to be judged by a panel of industry professionals.

The judging was based on individual interviews, trade stand, business reports and a presentation to the Young Enterprise audience of 500 at the Worcester County Hall.

HCT Principal Ian Peake who attended the event was full of praise for the

Majiq team: “This year’s Young Enterprise students have been our best ever. They have developed a successful product and company, engaged with local businesses, and learnt a great deal about the fundamentals of entrepreneurship. I have absolutely no doubt that they will achieve great things when they complete their education. The labour market may be tough but this group of young people provide an excellent example of hope, ambition and aspiration for a bright future.”

Course tutor, Isobel Rollitt-James was ecstatic with the team’s performance and reflected: “Even though the team

will be going their separate ways at the end of the course, they are still discussing the selling of the stock and reflecting on their achievements; it has

definitely been an experience for them to remember.” www.hct.ac.uk

REWARDING THE BRIGHTEST ‘SPARKS’ Each year Young Enterprise businesses who have demonstrated the ‘Best Use of IT’ are awarded prizes by technology company, Postcode Anywhere.

response to the changing commercial landscape. Gone are the days of Young Enterprise companies making clocks, candles and jewellery: students now develop complex ‘high tech’ products and can develop a range of cutting edge technical skills alongside those generic skills vital for success in the boardroom.”

Young Enterprise company ‘Sparks’ from The Chase, were awarded the Postcode Anywhere trophy at two phases of the competition, presented with the ‘Best Use of IT’ awards at both the South Worcestershire and the Herefordshire and Worcestershire presentation finals.

‘Sparks’ were included in the top eight Young Enterprise companies in Herefordshire and Worcestershire out of a total 45 participating in a very competitive year. The students created a web-based service designed to help businesses train employees specifically to use Blackberry smartphones.

The winning team, ‘Sparks’ with Guy Mucklow, Managing Director of Postcode Anywhere

John Palmer, who is Curriculum Leader for ICT at The Chase, was really proud of his students’ achievements and understanding of some technically

challenging concepts. He said: “We have been involved in Young Enterprise for many years, and the programme has changed significantly in that time in

Postcode Anywhere Managing Director, Guy Mucklow was pleased with the innovation demonstrated by ‘Sparks’, adding: “The UK needs to encourage both enterprise and IT education, because the creation of small to medium technology companies could well provide the key to the UK ‘s economic recovery and future prosperity.” www.chase.worcs.sch.uk

If you would like to find out more about connecting your business with local schools contact the Education team on 0845 641 1641 or email adamn@hwchamber.co.uk Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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29/6/11 10:21:06

                    

Business News

sponsored by



effective headhunting with hewett recruitment endless interviews of inadequately screened candidates, and maintaining a degree of confidentiality throughout the process.

Ian Hood, from Hewett Executive Talent

Resourcing issues at senior level in many businesses arise more often than you might think.

When a key member of your executive management team moves on, it can often leave a big gap and have an immediate and direct impact on your company’s ability to deliver. It is therefore important to find the right replacement as quickly as possible, ideally without wasting substantial amounts of precious time on

The answer is a search. Executive search, or headhunting, is a proactive form of recruitment which involves a direct approach to individuals who have been identified as prospective candidates for a role.

These people are rarely on a candidate database, and aren’t necessarily actively looking for a new job. Because the approach is selective, the quality of candidates is high and yet there is a minimum amount of information about the vacancy in the public domain.

For headhunting to be effective, executive search consultants need to have an excellent understanding of your requirement, so they will ask you for an initial face to face meeting where they will take a thorough brief.

You may think this time-consuming, but the end result makes that initial investment very worthwhile.

After that meeting, most of your work is done. You will be asked to approve a target list of organisations where likely candidates will be identified and approached, and agree the projected timeline for the assignment. Then you can sit back, schedule some time for interviews a few weeks hence, and look forward to seeing some quality people in the almost certain knowledge that one of them will be your next hire!

TIPPING LAW FIRM’S LOGO ON ITS HEAD Parkinson Wright LLP have launched a brand new look that confidently embraces the culture of the business.

www.hewettexecutivetalent.co.uk

TXTLOCAL AWARDED TOP 20 FASTEST GROWING DIGITAL AGENCY IN EUROPE Txtlocal has been named the 20th fastest growing digital agency in Europe by Media Momentum. The awards organised by GP Bullhound, recognise the top

Cyril Arridge, Managing Partner at Parkinson Wright LLP and The Blue People

50 most innovative and fastest growing companies in the European Digital Media Economy.

The new look embraces the personalities within Parkinson Wright and the people across Worcestershire via a series of Blue People characters; all designed in the shape of the Parkinson Wright logo. The Blue People will begin to pop up around Worcestershire over the next few months. www.parkinsonwright.co.uk

www.txtlocal.co.uk

                     

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 July/August 2011

29/6/11 10:21:11

Are you worried about your cashflow?

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Do you need a ‘financial cornerstone’ in your business that is affordable?

If the answer is yes, speak to one of our highly qualified and professional bookkeepers.

Call us on 01562 519039 or email ian.phillips@thelocalbookkeeper.co.uk

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Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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29/6/11 10:21:18

PR can have a calming influence at difficult times! Your PR consultant can sit back and see things from a wider perspective and help you see the wood for the trees…

Public relations? Cost effective marketing…

Marketing is often one of the most attractive areas in which to cut expenditure when things get tough – halve the advertising budget, cancel that brochure, reduce the marketing team. So it’s ironic that it’s when times are tough that your business needs most to be out there talking to customers and potential customers - more than ever!

Steve Paddock Steve is managing director of Market Link Public Relations, based in Worcester and has been working as a PR consultant for nearly thirty years. He was Midlands Chairman of the Chartered Institute of Public Relations in 1995 and served on the Midlands committee for many years.

PR is usually seen as ‘press releases’ – and whilst that’s certainly part of it - media relations, as that bit of PR is really called - it’s not the be all and end all of PR. It’s a pretty wide discipline that includes involvement with placing articles in publications, organising interviews on radio, involvement with sponsorship, devising and writing newsletters and e-newsletters, copy writing, speech writing, presentation building, exhibition support activities, event management and many other things. It’s this variety of activities that makes working in PR such a fascinating way to earn a living and why it’s one of the top three potential career choices for graduates today.

Having said that media relations isn’t everything, it does tend to be a big chunk of PR and rightly so. Particularly for business to business PR, there are stacks

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of magazines and online opportunities for your messages to feature in, but you do have to make sure the editors, journalists and bloggers of this world get the information.

It won’t get there on its own, so having a ‘switched on’ PR consultant will certainly help. Any PR consultant worth their salt will be able to deliver your news direct to named journalists’ PCs in a format that they can use with the right supporting material – usually a good quality photo or graphics that illustrate what you’re saying. It’s not rocket science, but it is a marketing discipline – and the emphasis has to be on the second word – discipline – ensuring you provide regular, good quality news. And remember it has to be of interest to the editor’s audience – not you! It may be absolutely vital to you, but if no one else is likely to be interested in the story, it won’t get used, so don’t send it.

Remember media relations is exactly what it says – building relationships with the media.

Getting to know them, getting to know what they are interested in and what they want from you to share with their readers, listeners of followers. There’s no reason why a journalist you’ve never met, never spoken to and who doesn’t know you from Adam, would generously allow your story to have space in his publication, programme or get a mention in his blog! You have to make that effort – and that’s where an experienced PR consultant is worth his or her weight in gold – if they already have those contacts, it makes life a lot easier for you!

So if you’re looking for cost effective marketing, PR is always a good place to start. Give it a go…you will be surprised how beneficial it can be to your business.

30 St George's Square Worcester WR1 1HX Tel: 01905 726575 Fax: 01905 726090 www.marketlink-uk.com

29/6/11 10:21:27

Member benefits and solutions

IT PAYS TO BE A MEMBER OF THE CHAMBER!

lauNch of NEtworK for GrowING BuSINESSES

There are a multitude of benefits for a business being a member of Herefordshire and Worcestershire Chamber of Commerce. The price for membership depends on the number of employees and/or how long the business has been trading but the Return on Investment can be huge.

Even just having access to the free services provided as part of your membership can more than pay for the cost of the membership as this table below shows.

Add in to this the discounts on training courses and networking events (and the opportunities for increased business these provide) as well as discounts on services from other members and it’s clear to see that it makes sound financial sense to be a member of the Chamber of Commerce.

For more information about accessing the above services, please contact the membership team on 0845 641 1641.

Member Service

Annual Cost to Members

Annual Cost to Non-members

Legal Advice Line and Legal Expenses Insurance

£0.00

£500.00

HR Advice Line

£0.00

£499.00

HR Advice Website

£0.00

£150.00

Regional Directory

£0.00

£120.00

£0.00

£1,269.00

Herefordshire and Worcestershire Chamber of Commerce, in conjunction with Arrivista Business Coaching, are launching a new network this autumn, specifically designed for growing businesses. Each event will see expert speakers providing business owners with tools and techniques to help take their businesses to the next level.

Delegates will work together, discuss opportunities, ideas and any specific barriers to growth they may feel they are facing.

who should aTTend?

This network is exclusively aimed at the owner or leader of a business that has made it past the initial couple of years and is now ambitious to take it to the next level. Typically, still within the first 10 years of trading, they will be hungry to achieve more and have an open minded approach.

how muCh will iT CosT? Members: Complimentary Non-members: £100+VAT per event For more information please contact Helen King on 0845 641 1641 or email helenk@hwchamber.co.uk

MAKE THE MOST OF STRATEGIC MEMBERSHIP WITH 30% OFF TRAINING All Strategic members of the Chamber of Commerce are eligible for a 30% discount on all public training courses. For regular users of Chamber training courses, the discounts accrued can add up to more than the cost of Strategic membership.

Some other benefits of Strategic Membership: • As member of an exclusive group of key businesses, Strategic Members network with some of the most powerful and influential business leaders in the community • Strategic Members have the opportunity to host

events, give a presentation or welcome speech and invite key personnel from within the Patron and Strategic networks to attend and view their premises • The Chamber will work with Strategic members to produce a unique, detailed and personalised report of the training needs within their organisation and make recommendations on future action • The Chamber will provide a personal account manager for our Strategic Members to work on a bespoke package of benefits and ensure a very real return on investment. The standard benefits of Chamber membership also apply.

For more information on Strategic Membership, please contact Helen King on 0845 641 1641 or email helenk@hwchamber.co.uk

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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29/6/11 10:21:34

Is English the only world language?

Business Language Services Ltd dispels the myth that ‘everybody speaks English these days’ We have all heard the statistics about the billions of people who speak or who are learning English worldwide. In fact the British Council claims that 25% of the global population speak English to some degree of competence. English is indeed increasingly widely used all over the world, but does this mean we should ignore the hundreds of other languages spoken in the countries we deal with?

Backlash There has recently been a significant backlash against the perceived arrogance of English speakers and the international monopoly of the language. Studies have provided evidence that the percentage of the world population that speaks English as a native language is actually falling, and although English dominated the Internet in its early days, more and more non-English websites are now appearing.

By limiting the availability of our business information to one language, we are, perhaps inadvertently, excluding potential customers who are unable, or unwilling, to communicate with us in our own tongue.

Blunders ‘Our food leaves you nothing to hope for’ (seen on German restaurant menu) ‘Please leave your values at the front desk’ (seen in a Paris hotel elevator) Just as we laugh at badly translated English on signs or menus when we are on holiday, imagine how a similar faux-pas on your company website or promotional material might be received. This is why it is vital to engage

professionals to take care of your translations.

It takes more than a bilingual employee, or one who speaks another language fluently, to translate. It is also crucial to be aware of the many cultural differences between countries, which often go hand in hand with the language.

Attracting new custom We all want to boost our company website profiles on search engines such as Google, but have you considered the country-specific versions (e.g. Google France, Google Brazil)? Only by providing your company information in other languages will you reach these key audiences.

Exporters should perhaps consider the words of former German chancellor Willy Brandt: “If I’m selling to you, I speak your language. If I’m buying, dann müssen Sie Deutsch sprechen [then you must speak German]”.

Translation providers Reputable companies will only employ native speakers with proven experience and qualifications, and ensure the translations are reviewed and edited before being returned to you.

Business Language Services Ltd. has been helping companies break down language and cultural barriers for over 20 years. For a no-obligation quote or if you would like to discuss how we can help your business succeed in the overseas market, please contact us on 02920 667666 or email info@businesslanguageservices.co.uk. For more information about Business Language Services, you can also go to our new website: www.businesslanguageservices.co.uk

02920 667666 info@businesslanguageservices.co.uk www.businesslanguageservices.co.uk BD02.indd 16

29/6/11 10:21:38

International Trade

Develop your International Trade potential Passport to Export If you’re thinking of expanding into foreign markets but don’t really know where to start then UKTI’s Passport to Export flagship service could be just what you’re looking for...

Passport to Export, is a year-long programme of support that can help you identify, understand and make the most of your international business opportunities.

A dedicated adviser will work closely with you to develop an action plan based on your objectives and resources. UKTI will then provide practical support and some financial assistance for you to implement this plan and help unlock your international trade potential.

‘Passport To Export’ can provide help in all these areas: • An ‘International Business Review’ to assess your company’s readiness to export and identify training and support requirements.

• Assistance from an experienced export professional, providing you with on-going advice to help implement your plan successfully.

• Access to the full range of UK Trade & Investment services including business opportunities, PR assistance, overseas market visit support, trade fair support, market research/in-market programme arranging*.

• Funding* to contribute to your Passport Action Plan.

• Subsidised* training in the specific skills required for exporting.

• Financial support* towards the costs of overseas market visits and exhibitions.

• In some instances, additional European Funding is available dependent on meeting certain criteria *Subject to eligibility and funding availability Recent participant in the Passport to Export service, Beth Williams of Turtle Bags says: “I didn’t hesitate to sign up for Passport to Export, it is a really practical course and intelligently put together. One year down the line it has provided me with the space, time and wisdom to take Turtle Bags to Europe, I am very grateful for all the support the staff have given me” For more information on the Passport to Export service contact the International Trade team on 0845 641 1641 or email

Holiday cover for e-Cert users The holiday season is upon us and regular e-Cert users must ensure they have given other departmental members their own access to the company’s e-Cert account.

Each user must have their own individual sign-in and electronic signature. As a registered user they will be able to see all applications in the company account (including those raised by other users) and produce new documents.

The Administrator of the e-Cert account has control over who is allowed access to the company account and must either invite new users or accept applications from colleagues to be a user on the Account. To manage your users please refer to the online tutorial for a step-by-step guide.

Applications submitted by a person other than the signatory will be rejected unless a Letter of Authority giving permission to use the signature has been given to your Chamber of Commerce.

For more information contact Sandy Wright on 0845 641 1641 or email sandyw@hwchamber.co.uk

internationaltrade@hwchamber.co.uk

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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Linking Colleges and Universities across the world In 1999, the International Trade Team from Herefordshire and Worcestershire Chamber of Commerce went on a fact finding mission to Tennessee and took with them representatives from businesses and other organisations within the two counties.

During their trip they visited Blount County Chamber where a meeting to create links between The University of Worcester, The University of Tennessee, and Maryville College was held. Following the meeting an initial pilot student exchange programme was launched which aims to provide students with a greater appreciation of international and multicultural issues than some of their peers. The programme has proved to be a huge success and has just seen the universities and colleges exchange their 100th student.

For more information about the programme contact Eric Brown, Director of International Trade on 0845 641 1641 or email ericb@hwchamber.co.uk 017

29/6/11 10:21:48

International Trade

AEROSPACE VISIT TO NAPLES Following the Aerospace Meet The Buyer event held in Birmingham in March, the Italian Aerospace cluster encouraged Herefordshire and Worcestershire Chamber of Commerce International Trade team to organise a trade visit to Naples before the Paris Air Show.

Working with the UKTI Aerospace team based in Naples, an itinerary was developed and eight local companies participated including Special Metals Ltd in Hereford and Resource Engineering Group in Worcester.

The Italian companies responded very positively to the quality of the UK companies they met both during the one to one meetings and on site.

The UK delegates appreciated not only how the mission was organised but also the quality of the Italian companies they had the chance to meet and visit in a very short space of time.

During the Naples market visit most of the UK delegates realised the importance and the uniqueness of the media attention the visit also created, adding additional awareness in the Italian Aerospace community.

Furthermore, substantial value to the visit was given by the attention highlighted on the entire mission by the Queen’s Birthday Party and the Consul’s speech.

For the first time ever, the United Kingdom National party, organised by the British Consulate in Naples, had a commercial/UKTI theme: Aerospace and in particular the West Midlands companies.

For the first time a channel of communication was opened between the West Midlands and the Campania

Region, identifying the rich presence of advanced technology expertise and aerospace excellence shared by the groups. There is a lot of business potential to be explored following this first visit and there is anticipation of a return visit soon in addition to our Aerospace Expo in October 2012.

If you would like to be included in any new activities planned for this market please contact Linda Smith, International Trade Manager, on 0845 641 1508 or email lindas@hwchamber.co.uk

VAT ON INTERNATIONAL TRANSACTIONS Thursday 8 September Herefordshire & Worcestershire Chamber of Commerce.

Severn House, Prescott Drive, Worcester, WR4 9NE 9.30am – 4.30pm Cost: £225+VAT Members and £250+VAT Non members This course has been designed to help new and/or experienced importers and exporters to comply with all the requirements imposed by HM & Revenue and Customs regarding VAT transactions. The course will cover:

• The documentation you MUST have to support the zero-rating of goods sold to customers outside the UK • The seven most common mistakes on International Trade • The problems caused by triangular and chain transactions • The penalty regime and explains how you might best protected yourself if you do run into trouble, and much more...

For further information or to book your place please contact Alison Avery at alisona@hwchamber.co.uk or telephone 0845 641 1641 ext 231.

• Declarations you make on your VAT returns and how they interact with EC Sales Lists and Intrastat declarations

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July/August 2011

29/6/11 10:21:51

Environment

sponsored by

GET THE BEST RETURNS FROM GENERATING SOLAR ENERGY Businesses keen to earn the best returns from generating solar energy should start planning installations now.

That’s the timely advice of Worcestershire-based Going Solar, the company who has just completed the UK’s largest rooftop solar PV project by fitting 2,200 panels on a warehouse.

The Government is set to cut the incentives for generating solar electricity under the Feed-in Tariffs

SAFE CONTRACTOR ACCREDITATION A renewable energy specialist has joined a leading-edge scheme, designed to help the industry improve its safety record.

Eco2Solar Limited has received accreditation from SAFEcontractor, which recognises very high standards of health and safety practice amongst UK contractors. The company’s application for SAFEcontractor accreditation was driven by the need for a uniform standard across the business.

Managing Director Paul Hutchens said: “We are delighted to receive the SAFEcontractor accreditation, as it is an onerous and important award. We at Eco2Solar take the welfare of our staff and clients very seriously and welcome schemes such as this that help us work more effectively and safely.”

The accreditation is applicable to most sectors, although it is particularly relevant to food manufacture, property, facilities management, retail and leisure sectors, all of which are big users of contract services. www.eco2solar.co.uk

Charles Houston, Director of Going Solar

regime, meaning installations need to be connected before the end of next March to qualify for the existing rates, warns Going Solar, Director Charles Houston.

He explains: “Anyone looking to lock into the generous tariff rate for arrays up to 50kWp needs to make plans now. It is vitally important when you consider that planning applications typically take around 12 weeks and a similar amount of time needs to be allowed for ordering panels and installation.” www.goingsolar.org.uk

MARCHES SHOWCASE AT UK’S LEADING GREEN TECHNOLOGY EVENT Marches companies showed why environmental technology is the new powerhouse of the green economy at the biggest sustainability exhibition in the UK, SustainabilityLive at the Birmingham NEC. 18 pioneering companies, 12 of them from Herefordshire & Worcestershire, went with metnet to demonstrate the business case for managing resources efficiently, improving waste reduction and harnessing renewable energy.

The Herefordshire exhibitors included Solarkinetics and Caplor Energy, both of Hereford; Leominster-based E & J Solutions and Wind & Sun, and Hydro-logic, of Bromyard. Worcester attendees included

Malvern-based Vollmer Engineering and Bio Systems Europe; Microteam, of Redditch; Kidderminster-based Lawrence Recycling and Waste Management; Waste Efficiency of Hallow and SunRG, of Tenbury Wells.

Project Manager at metnet, Patricia Head, said: “The exhibition was a fantastic opportunity to show why the region is gaining a reputation for excellence in environmental technology.” www.met-net.co.uk

The exhibition was a fantastic opportunity to show why the region is gaining a reputation for excellence in environmental technology.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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T: metnet: 01584 838248 E: metnet@shropshire.gov.uk W: www.met-net.co.uk

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29/6/11 10:22:00

Accurate Cutting Services – an unrivalled technical partner Supplying vital answers to Britain’s manufacturers over four decades Accurate Cutting Services brings solutions and efficiency gains to manufacturers prior to machining, and after casting, forging, fabrication and extrusion.

centrifugally-cast turbine generator casing, 1350mm long, 1450mm in diameter and with 200mm thick walls, using what is one of the UK’s largest horizontal band saws.

Its advanced capabilities in reshaping metal pieces have brought added value in a variety of industrial sectors, including aerospace, automotive, construction, energy and marine engineering.

It produces high volume rounds, squares, solid bars and tubes, also, to close tolerance, in ferrous and non-ferrous metals. One object for such precise cutting was a multiport extrusion, demanding minimal distortion.

With knowledge and skills acquired in some 40 years of service to industry, and by investing in locations best suited to customers, Accurate Cutting Services has won an unrivalled place as a technical partner to leading UK manufacturers.

Adding more value – by working near to its customers

Offering the UK’s largest, most versatile sub-contract metal sawing service The company can provide sawing solutions to seemingly intractable machining problems, producing cost-effective answers where other metal machining techniques have failed.

Its sectioning of part-finished or finished forgings, fabrications and castings brings benefits such as low material loss, nil distortion and improved accuracy. Manufacturing processes are simplified, with reduced production times and lowered direct costs.

Doncaster FVC’s case book of advanced applications includes sawing, in two, a

The company’s responsiveness to industry’s needs has led to it establishing working cells in Lancashire, Yorkshire, West Midlands and a second Redditch location. Some are within customers’ own premises, reducing WIP and transport costs and optimising response-tochange times.

bandsaw machines. It was selected as the only company capable of sectioning a 1500mm reactor vessel cylinder for Europe’s Health & Safety Commission.On another occasion, a close tolerance cut was required to remove a flange header from a sophisticated heat exchanger, made in a titanium alloy. The company had to dry-cut this in-line component from the petrochemical industry, because contamination of the continuous process could not be tolerated.

Solutions, too, through sawingmachine and blade sales and service The company applies its near-40 years experience of developing, manufacturing and using band and circular saw blades, and machines, to providing sales and support solutions to their users.

Advanced investigation and value-recovery services

With the metals used in today’s manufacturing including advanced alloys with extreme thermal, chemical or mechanical properties, heavy demands are made of blades. The right choice of blade to use, and its proper maintenance, are vital if delivery times, productivity targets and quality standards are to be met.

Accurate Cutting Services provides facilities for the investigation of component or fabrication failure, as well as valuable opportunities for reclamation. The company can tackle large items through the skillful use of its heavy duty

To provide the best possible service responsiveness, the company’s blade manufacture, grinding and repair, and sawingmachine repair work, are carried on around the clock.

Its services bring the greatest possible value to the customers there. Lead times and costs are low in the JIT working, and communications are ideal.

Crossgate Road, Park Farm Industrial Estate, Redditch, Worcestershire, B98 7SN

www.accurate-cutting.co.uk

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Phone: +44 (0)1527 527058 Fax: +44 (0)1527 527541

29/6/11 10:22:04

Policy

Local Enterprise Partnerships Since the introduction of the new coalition government’s policy of Local Enterprise Partnerships, the Chamber has been working over the last twelve months to help shape the new organisations with significant progress.

The Worcestershire LEP has started to take structure with its Board receiving confirmation. Peter Pawsey, Chairman of Robert West Engineering will act as Chair of the Board, and will be supported by; Alan White – CEO of Malvern Hills Science Park, Ed Webb – Managing Director of Webbs of Wychbold, Tony Hyde – Managing Director of Thomas Vale Construction, and Richard Soper - Managing Director of Bosch Thermotechnology. With public sector representation from the Leaders of the Worcester City, Redditch Borough and Malvern Hills Councils, and the University of Worcester. The Chamber is confident that the new structure will progress with a strong balance of experience, skills input, sector expertise and geographic representation.

The Marches LEP Board, which was announced in April, has taken a different form, needing a broader balance of representation across the Local Authorities of Herefordshire, Shropshire and Telford and Wrekin Councils. Geoffrey Davies of Alamo Group Europe will Chair the Board, with Neil Kerr of Leading Edge, Mandy Thorn of Marches Care and Ian Dosser of

Geoffery Davies, Chair of the Marches LEP

Capgemini representing the broader Herefordshire, Shropshire and Telford Business Boards. Keith Barrow Leader of Shropshire Council, Andrew Eade, Leader of Telford and Wrekin Council and Roger Phillips who recently stepped down as leader of Herefordshire Council, will form the public sector side of the Board.

The Marches has also added to the Board with Sir Ben Gill, Visit Herefordshire, Gharry Eccles, CEO Müller

Chair of the Worcestershire LEP, Peter Pawsey

UK and Professor Ian Oakes of the University of Wolverhampton.

For more information on your LEP, please contact Gary Woodman on 0845 6411641 ext 218 or garyw@hwchamber.co.uk www.worcestershirelep.org www.marcheslep.org.uk

Public Sector Procurement Many businesses, particularly small businesses and SMEs, have found the public procurement process inaccessible, bureaucratic and complicated. This has often acted as a barrier to their willingness to engage in the tendering process, or to repeat the procurement experience once they have been through it.

Chamber members have identified that there are a plurality of issues hindering local businesses in the procurement process. Many have felt that the system is in need of simplification, as opposed to requiring manuals of information for the smallest bid for services.

feedback on unsuccessful bids and information on successful contracts. There was also a perspective that the public sector had a poor understanding of SMEs, with opportunities to access SME innovation, efficiency and value for money often being overlooked in favour of all encompassing service providers.

Many members similarly criticised the lack of transparency involved with tendering, regarding

The Chamber has attempted to focus on strengthening the relationship between businesses and public sector

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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organisations, and to pressure a change in local procurement culture to favour local enterprise. In June, the Chamber hosted a procurement event in Hereford attended by over 50 member businesses, whilst a similar one was held by Worcestershire County Council.

The Chamber recognises that legislation restricts the public sector from just buying locally, however, we will be working to improve the local procurement culture in the future.

For further details on procurement events, please contact the Policy Team on 0845 641 1641 ext 242 or adamn@hwchamber.co.uk

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Big Interview

FEATURE

THE SENSE OF INNOvATION THAT DRIvES JAMES DYSON This type of investment is long term, high risk and not very British. In the longer view, it is not half so likely to prove hazardous to one’s financial health as simply following the heard.

James Dyson is one of the best-known inventors in the world, driven by a belief that everything can be done better.

we Know ThaT you are parT of The naTional move To enCouraGe innovaTion, how did ThaT Come around and how does iT manifesT iTself?

In the late 1970s, he had the idea of using cyclonic separation to create a vacuum cleaner that would not lose suction as it picked up dirt. He had become frustrated with his Hoover Junior’s diminishing performance: dust kept clogging the bag and it lost suction. The idea of the cyclones came from the spray-finishing room’s air filter in his Ballbarrow factory, which was making a wheelbarrow with a new type of wheel.

Partly supported by his wife’s salary as an art teacher, and after five years and many prototypes, James Dyson launched the ‘G-Force’ cleaner in 1983.

However, no manufacturer or distributor would launch his product in the UK as it would disrupt the valuable market for replacement cleaner-bags, so he launched it in Japan through catalogue sales.

After failing to sell his invention to the major manufacturers, Dyson was founded in 1993. The product now outsells those of some of the companies that rejected his idea, has become one of the most popular brands in the United Kingdom and is gaining popularity in many foreign countries as well. More inventions have followed. Business Direction caught up with him.

when did you Know you wished To Be an invenTor? I got into design in an unconventional way. I never started out wishing to be an inventor. I studied only arts subjects at school and slipped into the Royal College of Art through the back door.

I fiddled with wood, got into plastic and drifted into product design. Soon enough I dreamt of being the next Brunel. Convinced that engineering was no more than a state of mind, I began making the products I was designing and moonlighting as a professional maker of things.

whaT was your firsT invenTion?

A high speed landing craft. Jeremy Fry, owner of Rotok, employed me as a designer after leaving the RCA. He taught me to do things my own way, regardless of how ‘things should be done’.

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The UK has an innate creativity, inventiveness and competitive spirit. The country’s long term performance depends on our ability to generate new ideas and bring them to market.

With this root principle, I developed The Sea Truck, a 40-knot, high speed, air lubricated hull conceived as a military assault craft.

from where do you GeT your inspiraTion?

For me, inspiration comes from frustration at something that doesn’t work. Get out and look at things; when an idea comes grab it, write it down, and play with it until it works. Don’t sit and expect ideas to come, otherwise you’ll end up staring at the drawing board.

how imporTanT is iT for Companies To Keep innovaTinG and whaT is The resulT if They do noT?

Britain has a great reputation internationally; I want this to be maintained. From my perspective it is frustrating that we produce 22,000 engineering graduates for 37,000 positions. I’m trying to double the number of engineers at Dyson. It’s proving difficult to find people with the right skills and gung-ho spirit.

I started Dyson with 4 graduates straight out the Royal College of Art. Quick thinking, creative and fresh; they had new ways of being creative. That’s why I support young inventors and designers through the James Dyson Foundation.

We’ve just launched the foundation in the United States and recently given a donation of £1 million to help UK engineering students struggling with debt. It is up to business, institutions and the Government to cooperate and provide a fertile bed for growth and inventiveness in Britain.

In 2001, Mike Rutter, Hoover’s boss, went on television to say that he wished he had bought my idea - so that Hoover could have put it on the shelf and left it there. Hoover failed to innovate; now 1 in 3 homes in the UK own a Dyson vacuum cleaner. Striking out and being bold is in our blood at Dyson. If you don’t invent, someone, somewhere will come up with a better invention that rubbishes yours.

do you feel ThaT Businesses in The uK are innovaTive and Brave enouGh when iT Comes To new produCTs? We’re risk adverse in Britain. I wish I had realised the power of commercialising an idea earlier and not wasted time with the large, slow multinationals who shun change. I was persistent and succeeded. To be successful you have to develop a product that works better and looks better than existing ones.

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Innovation

SETTING NEW STANDARDS FOR TRAUMA AND SPINAL INJURY A manufacturer of specialist health care profiling beds is setting new standards for trauma and spinal injury treatment with the launch of a radical new product.

Nexus DMS Ltd has worked closely with clinicians and nursing staff over the last eight years to develop a turning bed which offers the highest standard of precision control for nursing professionals along and security for patients in a position-critical environment.

The Legacy lateral tilting bed features as many as 28 adjustable powered functions, including a pressure redistribution mattress system, and has been developed by Nexus with the support of chartered accountants Chantrey Vellacott DFK. Chantrey Vellacott DFKhas helped Nexus claim research and development (R&D) tax credits back from HM Revenue and Customs (HMRC) during the development process. www.nexusdms.co.uk

CREATIVITY AND INNOVATION FOR MEN AND WOMEN IN SUITS? A meeting room in the City offices of a top commercial legal firm, ready for a workshop to explore creativity in the workplace. Imagine the key thoughts of the Senior Partner preparing for this session - ‘Will I look foolish?’ As it happened, he got really involved generating ideas about developing relationships between work teams.

So creativity is for more than creatives. It’s for everyone at work. This example demonstrates two important factors: A leader taking a personal risk, providing an example, saying ‘It’s ok to experiment, do something different, exercise your curiosity’.

The leader supporting the notion that people need training in how to develop ideas with others, learning creative habits, creating a mental environment that supports idea development.

Try these tips: • Look for what is good in an idea, don’t dismiss it immediately • If it’s not quite there, show what you need to make it workable • Keep a notebook always at hand for recording your ideas and reactions • Hold your next meeting in a totally different place

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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www.learningconnection.co.uk

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Cover Feature

Innovation the key in the search for business success Innovation has long remained at the core of economic success. Just look at the big-name companies who base their success on constantly coming up with new products.

Honda, which operates in the UK, illustrates the point perfectly. Its guiding principle was set out by its founder Soichiro Honda who said ‘Do not imitate’.

Whether it be new cars or robotic inventions, the company strives to keep one step ahead of the opposition.

However, figures released recently by the UK Government suggest that many British business are reluctant to follow Honda’s lead. The Annual Innovation Report for 2010, showed that business R&D remained below many major developed economies, dropping by 2.5 per cent between 2008 and 2009 to £15.5 billion. Overall, R&D remained at 1.9 per cent of GDP from 1997 to 2008.

There was some good news because the UK saw a strong increase in science and technology staffing from 37 per cent of the labour force in 2001 to 44 per cent in 2009. And turnover for UK businesses gleaned from innovative products increased from less than 8.5 per cent in 2006 to 10.5 per cent in 2008.

Professor Klaus Oestreicher, of Worcester University, one problem is getting the mindset right. The Associate Head of the Worcester Business School said: “Research claims that 90% of all new products do not survive the first 12 months on markets and a further 5% die within the next months. An extremely strong economy like Germany is said to waste €40 billion annually on wrong innovation, but they are not the

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Solar Hydrogen station

only ones. If you are a small company, wrong innovation can cut deeply into your financial performance. The question is, why does this happen, despite the fact that much consent exists that innovation is a most important driver of growth and success?

“Take as an example, shavers. Gillette invented shavers with three blades, with four blades, then five. Does the market really need such minor improvements? Likely not, since the major problem remains still unsolved; men still have to shave each day and it is still an unpleasant, time-wasting procedure. Solve these real concerning problems and you win. If you take an iPhone instead, this is something very different. You have your complete entertainment system, your office and many further things, such as GPS, in one little

device. This solves many problems in one device.

“This tells us two things. An iPhone facilitates consumers’ lives, which even a ten-blade shaver will not and iPhone doesn’t think in terms of technology alone, it thinks in terms of markets, too. Too many companies just think one way of innovation, very often technology. But innovation has two strong strands: Innovation and markets. This is the crucial point.

“When you innovate, don’t think in simple terms like market segments, think in terms of solving problems which need better solutions and are not just a marketing gimmick. Customers think in terms of whether the old solution is good enough and whether minimal improvements are really worth their investment.

“In a nutshell, you have simple improvements, relatively easy to make. An improvement here, a little better design there.

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FEATURE

Plug-in Hybrid platform

The opposite are the radical innovations, those, who create a new market or change an existing market in a way that established companies will become obsolete.

When companies try to fight against such radical shifts with little improvements, they cannot win. This is the big mistake. Many, many studies in so many businesses have all come to the same result: You cannot win with improvements of your existing product against higher degrees of innovation. This means that any innovation must be at least as strong as its challenger, otherwise a company will lose. Companies’ innovations must first of all be effective, they need to address real market needs and not what is believed to be one. “ Colleague Nigel Walton, a lecturer in Innovation and Entrepreneurship at the University, believes that too many people are put off by the belief that innovation means massive investment.

He said: “A lot of people innovate without realising they are doing it. There is the breakthrough innovation, the radical step, but not all innovation is about a radical new product or service.

“What we call incremental innovation represents

90-94 per cent of innovation. I don’t think people realise that. It might be about the way you work differently, maybe taking someone else’s idea and doing it better. Maybe improving the way you manufacture, the way you use technology. It may be the way you use social networking, Twitter, Facebook, YouTube, to market yourselves.

start-up ventures, which have close relationships with their customers, to innovate using consumer feedback.

This process doesn’t require large R&D budgets and is free.”

“One video I show to under-graduates on our Innovation Pathway course features a chip shop. That is a mature industry but the shop innovates in the way it stores and serves food, for instance. It also changed its menu. That is innovation.

He said: “Most SMEs have limited resources but today there are plenty of ways for them to successfully innovate. The advent of various technologies, hand-held devices and the arrival of the Cloud for example, mean that they do not need to invest heavily.

Take a translation company. The web means that it can be multi-national company while still being based in just one room.

“Traditionally, innovation was seen to be the preserve of multi-national corporations, and universities, with large specialist R&D divisions and budgets . However, the recent trend is towards high levels of open-source innovation using the ideas of key stakeholders such as customers. If you consider that Wikipedia, You Tube, Facebook and eBay were all produced from user-generated content, this supports the move towards customers as the developers of new products and services.

“This makes it possible for SMEs and entrepreneurial

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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Mr Walton also argues that companies with bright ideas should not be put off by the belief that they are too small to develop them.

“And for those companies that believe they have not got the resources to develop an idea, there are plenty of opportunities. They can work with partners, or licence or franchise the idea out.”

CONTINUES ON PAGE 26

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Mr Walton added: “The message to our students is that they should be innovative from the moment they go into the workplace, whether they be employed or starting their own business.”

Government ministers offer support to innovators According to the Government, innovation drives economic growth and to help foster it ministers have committed more than £200 million over the next four years to establish a network of six technology and innovation centres, bringing together companies and organisations with particular specialisms - the latest one deals with renewable energy technologies.

Universities and Science Minister David Willetts said: “The Government’s continued investment in technology and innovation centres ensure the UK stays at the forefront of global innovation and technology.”

Chief Executive of the Technology Strategy Board Iain Gray said: “These centres will be a vital part of the UK’s innovation landscape and enable world-leading businesses to emerge in these areas.

Also supporting innovation is the new Business Growth Fund (BGF), which is expected to invest in hundreds of UK businesses and is backed by five of the UK’s largest banks working in collaboration with the British Bankers’ Association.

Sir Nigel Rudd, Chairman of the BGF, said: “I believe the Business Growth Fund offers a real ray of hope to companies that are emerging out of recession, companies that have the confidence, ambition and ability to seize new opportunities and new markets in the UK and abroad. Our ambition is nothing less than to create the household business names and listed companies of tomorrow.”

to make substantial equity investments into ambitious mid-cap British companies who are set to create the business success stories of the coming years. Good investing requires local connections to find and assess opportunities, so for the Fund to have a presence outside London - in both Birmingham and Edinburgh is particularly heartening. British businesses must have access to the growth capital they need, wherever they are based.” * To find out more about funding opportunities, contact the Chamber on 0845 641 1641 or email goodbusiness@hwchamber.co.uk

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Business Secretary Vince Cable said: “The Fund is ready

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If you take an iPhone, this is something very different. You have your complete entertainment system, your office and many further things, such as GPS, in one little device. This solves many problems in one device.

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T E

Partners The shareholders of Malvern Hills Science Park Ltd are: ● Malvern

Hills District Council

● Worcestershire ● Herefordshire

County Council

and Worcestershire Chamber of Commerce

History and Objectives

The Malvern Hills Science Park commenced operation in October 1999. Its position adjacent to QinetiQ (Malvern) provides the opportunity to create knowledge-based technology businesses, indeed the Park was established to facilitate the spin-out of companies eager to exploit QinetiQ’s lead in technologies developed for military use but with potential commercial applications. It was at Malvern that many technological breakthroughs have been made in fields as diverse as Radar and LCD panels.

Malvern Hills Science Park provides excellent facilities to encourage the growth of high-tech companies, having high-quality accommodation adjacent to QinetiQ. An on-site Manager facilitates companies in obtaining business advice and support from Central Technology Belt provides links to technology opportunities. The Park features conference facilities with video conference technology and a beautiful situation nestling under the picturesque Malvern Hills.

Land

The Science Park occupies a 10-acre site in three phases.

In Summer 08 the award winning, environmentally friendly phase 3 building added 35,000 sq ft of offices, laboratories and conference

facilities, as well as a planned on site bistro to enhance the property offering. The new building is heated and cooled using geothermal energy.

The Innovation Centre provides up to 23 discrete working units, ranging from 355 to 2000 sq ft. These units are available on short term leases. The Regional Technology Exchange was completed in December 2001 and this provides further units and laboratory facilities.

Additional land is available for bespoke development and third party enquiries are welcomed.

Premises

Most units are carpeted with a raised access floor. They share a manned reception area and kitchen facilities. Access to units and the shared area is available 24x365 through an electronic door access system. Cat5(e) cabling connects all units to a central patch panel where a telephone switch provides analogue, digital and ISDN services. A Broadband access of 8MB is available with ASDL or SDL. Several laboratories have been developed on site for the use of individual tenants and the park staff has a good appreciation of how to create a cost effective laboratory from a shell scheme and project manage the build. The park is keen to welcome laboratory based tenants.

Case Study

borwell software solutions have been supplying IT consultancy and custom software since 2003. The company relocated to the Science Park in 2007 and hasn’t looked back. The company is continuing to make steady growth, has moved to larger premises in Phase 2 of the Park, and now employs 8 staff. Staff commute daily from Birmingham by train to enjoy the benefits of working in a modern, spacious setting with stunning views of the Malvern Hills.

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We guarantee that working with us will be fun, innovative and great value for money

INNOVATING FOR SUSTAINABILITY Innovating for Sustainability (IfS) will keep you years ahead of the competition. It will keep your products and services fresh and exciting for your customers while helping you deal with a changing environment and marketplace. Your stakeholders will be more engaged with the organisation, contributing to the organisation’s development. Innovating for Sustainability develops an organisation’s capacity to successfully implement new ideas that meet a need while achieving robust standards of sustainability.

S f

S f l e

A o M r A m s t p l a

Sustainable innovation is a process where sustainability considerations (environmental, social, and financial) are integrated into company systems from idea generation through to research and development and commercialisation. This applies to products, services and technologies, as well as new business and organisation models. For sustainable innovation to take place an organisation needs to harness knowledge of sustainable principles and practices and develop skills for innovation.

Sustainable innovation will bring together people with different skills, experience, expertise and roles that break free of organisational status and hierarchy. Competence is not compartmentalised by an individuals’ position in the organisation’s structure but by the knowledge, ingenuity, interests and talents they contribute to sustainable innovation. Expert knowledge of sustainability issues and practice will be assimilated during the process. The collective nature of successful innovation is recognised with individuals being credited for successful collaborative working as much as for personal achievement.

We will work with your organisation to identify hidden connections and dynamic ways of working that enhance individual creativity and oranisational ability to create and implement innovation. We will identify your current srangths in the area of sustainable innovation, provide a benchmark against Innovating for Sustainability TM criteria,

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and then work with the whole organisation to agree a strategy and make progress towards improving your performance.

This will include analysis of: ● Your current service or product offering agaisnt sustainable delepopment criteria ● The way in which different departments work together on innovation ● The understanding of the importance of sustainable innovation through the organisation ● The way in which internal and external communication enhances innovation IfS will develop: ● Leadership and Strategy ● Knowledge and Learning ● Practical skills We have combined our expertise in sustainable development with Mentorprise’s expertise in innovation to provide this exciting and cutting-edge service to our clients.

For more information please Call Mike on 07966 283280 today! or visit www.questfuturesolutions.co.uk

29/6/11 11:10:24

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Scientific instruments for characterising materials – from aspirin to asphalt, coffee to concrete, plastics to powder coatings Since its foundation in the early 1970s Malvern Instruments has been an integral part of the Worcestershire town from which it takes its name. Today this award-winning scientific instruments company contributes significantly to the local economy, employing a workforce of around 200 at its global headquarters on the Enigma Business Park, where expansion means that the company is currently recruiting for a variety of positions, and a total of 600 worldwide.

They measure properties that have an impact in many areas. For example:

A net exporter, with more than 90 percent of production destined for overseas markets, Malvern is a truly global company, a fact recognised once again with the 2011 Queen’s Award for International Trade. This year’s award makes it ‘two in a row’ following the company’s success in the Innovation category in 2010 for the continued development of the Zetasizer Nano particle characterisation system. The marketleading Zetasizer Nano is used in nanoparticle and protein research around the world.

▲ Particle size influences powder coating performance, drug absorption speed, cement strength, and the ‘mouth feel’ of chocolate. ▲ Particle shape affects manufacturing of toners, pharmaceuticals, and abrasives, and knowing a particle’s chemical composition adds further insight ▲ Producing and using nanoparticles requires detailed information about their properties and behaviour

“I don’t normally boast about our successes, but this really is an achievement that should make everyone at Malvern Instruments proud,” said Managing Director Paul Walker. “Two Queen’s Awards in successive years, at a time of considerable global economic uncertainty, should see every member of our teams giving themselves a pat on the back.”

Malvern Instruments designs and manufactures scientific instruments that are used to measure the physical and chemical properties of materials.

Scientists, technologists and engineers use them to gain a detailed understanding of their materials and processes, to guide product development, manage and control manufacturing quality, and optimise output.

Paul Walker attributes much of Malvern’s continuing international trading success to: the company’s focus on building and broadening the range of products it offers; delivering the same high quality service and applications support to every customer in every area; and being innovative in promoting the Malvern brand and its values around the world.

“We now have direct operations in all key markets and strong partnerships with exclusive distributors elsewhere,” he said. “Our close

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▲ Natural and synthetic molecules, whether for drug delivery or plastics production, require detailed characterisation For real-world descriptions of Malvern products in action or to find out more about career opportunities please visit www.malvern.com Malvern Instruments Ltd Enigma Business Park, Grovewood Road, Malvern, Worcestershire WR14 1XZ

Tel: +44 (0) 1684 892456 working relationships in all areas ensure that the customer experience is consistent the world over.

Added to this, our investment in web-based delivery of information and support provides universal access to the wealth of experience and expertise that resides within Malvern’s global organisation.”

Fax: +44 (0) 1684 892789

www.malvern.com

Used in industries as diverse as minerals processing and pharmaceutical drug discovery, Malvern systems support the understanding, improvement and optimisation of many industrial processes.

29/6/11 10:23:23

Chamber News

INNOVATIVE COMPANY OPENED IN MALVERN am² solutions ltd is an innovative and agile engineering design and prototyping business with a focus on originating and delivering bespoke solutions, tailored to clients’ specific requirements.

BUILDING ON LOCAL SUCCESS KKE Architects Ltd have been recognised for their top quality project design at the prestigious Civic Trust Award Ceremony. They were short-listed from an original 333 national and international entries, and received a Commendation for the design of The Compassus Centre at St Giles Hospice in Lichfield. www.kkearchitects.co.uk

Wragge & Co wins ‘best trainer’ title at Training and Recruitment Award Wragge & Co have won the best trainer award in the national/ large regional firm category at LawCareers.Net’s Training and Recruitment Awards.

Chosen following a survey of more than 2,500 trainees from three annual intakes, Wragge & Co was commended for providing trainees with ‘lots of responsibility’ and encouraging ‘additional training opportunities’. The firm won the award from a shortlist comprising Browne Jacobson, Burges Salmon, Clarke Willmott, Cobbetts, Irwin Mitchell and Shoosmiths.

Senior Partner Quentin Poole said: “We are committed to providing comprehensive training in a supportive environment, which gives our trainees as much client contact and responsibility as they want. We see this as the best way to develop technically excellent and commercially focused solicitors.

This award is a great result for the firm.” www.wragge.com

SOLICITORS MAKE STOURPORT OFFICE SWITCH Lumsdons Solicitors LLP has moved to larger offices in Stourport-on-Severn.

Lumsdons, which changed its name from Lumsdon Grindley in 2010, has travelled the short distance from its former home in New Street to a more prominent location at Salford House, 29 Bridge Street.

Most of the firm’s 19 staff will be based at the new offices in the riverside town with five colleagues located at Lumsdons’ Worcester city centre office in Clydesdale House in The Tything. www.lumsdonsllp.com

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The business has been established by two likeminded engineers with a passion for engineering and backgrounds in the design and development of novel and specialist low volume/high value products. The company prides itself on the quality of its work and the diversity of its capabilities. am² solutions offer a collaborative approach to prototype development and product design from initial concept, through detailed design to manufacturing readiness.

At every stage seeking to add value through innovation and creativity, aligning themselves with their clients’ goals, and delivering services that fully meet quality, schedule and cost aspirations. www.am2solutions.co.uk

Jo Brand in double fundraiser!

Top comedienne Jo Brand is visiting Herefordshire’s Courtyard Arts Centre on Sunday 11 September to do a double performance in aid of two charities, The Courtyard and Leominster based Megan Baker House, which provides conductive education for people with motor disabilities.

Jo Brand has connections within the county and is patron to both organisations. Business Development Manager at The Courtyard Lucy Wells commented: “The Courtyard is delighted to welcome Jo back in this way. We are also very pleased to be partnering with Megan Baker House on this event – an example of a way that we increasingly work within the local communities that we serve. We are looking forward to an amazing night of entertainment.”

The performances take place at 6pm and 8pm, with a post-show reception with wine and canapés, where you can meet with Jo, taking place at 9.30pm. This is the perfect opportunity for corporate entertaining.

Tickets are £25 or £45 (including reception) www.courtyard.org.uk

July/August 2011

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Introducing AMDS Support Services Limited Functional Support to the Public Sector and SME Clients

with critical support addressing the long-term development of their products and services with outputs such as:

With more than 40 years business experience within the company including:

l Business

l Planning

and taking strategic

action l Business

modelling and performance metrics

l Process

and programme engineering

l Marketing

and business development

l IT

Small enough to make a difference, experienced enough to provide an edge

infrastructure and systems

Our company can provide both Public sector and SME customers

l Sales

plans

and marketing strategy

l Market

research and planning

l Product l IT

and service plans

support

Clients can then focus on daytoday management safe in the knowledge that we will always work with them adapting what we provide to suite the evolution of their business and markets.

Founded in late-2010 and established in April 2011 AMDS Support Services Ltd. is a new company offering specialised help in the test, evaluation and training markets as well as functional support to Public Sector and SME customers.

We provide advice and assistance to local, national and international clients in the following areas:

test, evaluation and training programmes associated with modern military capabilities across the globe.

Internet brokerage service for all forms of product and system testing

Our product benefits these experts by:

l

consultancy and project services

the availability and breadth of information they can access

l Requirements

l Improving

l Functional

capture and

development l IT

systems support

l Business

planning and implementation With a focus on providing the highest levels of independent professional advice we work alongside our clients at the most critical stages of:

l Ideas

generation

l Option

assessment

l Strategy

development

l Management

of change

l Project

development and delivery

The NEEDATESTRANGE. NET Web Portal The internet brokerage service based on our web portal www.needatestrange.net is currently focussed on military and defence professionals.

Clients have responsibilities for the planning and execution of

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For further information please contact: Alan Morpeth 07789 998850 David Snowden 07970 288061

or visit www.amdssupport.com and email info@amdssupport.com

l Increasing

choice to assist intelligent buying

l Supporting

decision making and cost benefit analysis

l Assisting

programme and project planning as well as access negotiations

AMDS SUPPORT SERVICES LTD When you need to find the right space, the right people and the right supplier For your test, evaluation and training needs you can rely on us for:

Website users can go from the portal direct to the home pages of the different suppliers featured or they can place an enquiry with us and we will identify the best possible set of options to meet their requirements.

Within the portal those who supply to the featured capabilities and their customers can exploit one or more of the many advertising locations within the portal.

In the future the coverage of the portal will be extended to civilian facilities, test houses and laboratories, this development will significantly enhance our customer base.

n Supplier

identification and assessment evaluation and training needs assessment n Planning and procurement support n Access negotiations support n Test,

29/6/11 10:23:27

WE COLLECT YOUR PARCELS. YOU COLLECT THE POINTS. DHL Express is delighted to be the first logistics company to join forces with Nectar Business.

You don’t get to be the world’s leading international delivery company without putting customers first. From the smallest start-up to the expanding SME, companies have been trusting DHL Express to deliver for over 40 years. And now we’re delivering even better value for businesses.

Together with Nectar Business, we’re rewarding small businesses with 2 Nectar points per £1 spent with DHL Express.*

Find out more about how you can collect points with DHL Express at www.dhlnectarbusiness.com

* Offer applies to UK DHL Express account holders on a standard tariff and adheres to our standard terms and conditions.

For full Nectar Business terms and conditions visit www.nectar-business.com

BD02.indd 32 DHL Nectar Advert 210x270mm Hereford.indd 1

29/6/11 10:23:30 23/06/2011 16:57

11 16:57

Business News

WORCESTER CHOSEN FOR DAY 6 OF OLYMPIC TORCH RELAY

KaTe reid Baker Tilly

The Worcestershire brand received a huge boost with the announcement that the famous Olympic Flame will be carried through Worcester in the final run up to the London 2012 Olympic Games. The city joins Birmingham, Coventry and Stoke-on-Trent as one of the four West Midlands locations selected to host an evening celebration in honour of the Olympic Flame.

The evening event will offer thousands of people the opportunity to come together and get involved in celebrations and share in the Olympic spirit. There will be exciting entertainment shows - showcasing local talent, culture and heritage and at the end of the

evening a cauldron will be lit from the Olympic Flame, marking the end of the day’s proceedings.

Already the communities of Worcestershire are engaging in Olympic themed activity with over 20 local events gaining funding from the ‘Inspired?’ Toolkit small grant scheme developed by the Worcestershire Partnership ‘Raising Our Game’ programme which aims to make the London 2012 Games the ‘Game for Everyone.’

Details of the actual route will be announced in November. More information about the Evening Celebration in Worcester and how to take part will be revealed later in the year.

thE ENGlISh Mutual lEcturE wIth PatrIcK duffY IN aId of thE wEalth of haPPINESS fouNdatIoN Worcester Cathedral Now in its 5th year, the English Mutual Lecture will take place on the evening of Thursday 13 October 2011 at Worcester Cathedral. The event will combine the usual mixture of entertainment, music and fine wine.

Tickets are £25 each. Early booking is advised.

*All profits from the event will be used by the Wealth of Happiness Foundation to support a variety of poverty and healthcare related charities and projects around the world.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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“The changes indicate to the global business community that UK businesses are embracing the need for creating a relevant and transparent financial reporting system suitable for today’s environment.

“Quality financial information should encourage and reflect good and prudent management practice.

The FRSME brings a number of accounting and disclosure changes that will align the reporting of financial performance with risk management practices, ensuring appropriate decisions are made for the benefit of stakeholders.

“Growing businesses moving from the Financial Reporting Standard for Smaller Entities to the FRSME would find reduced options not conducive to making key business decisions. Although there is a short-term need to retain the FRSSE, we suggest that it should be replaced at the earliest practical opportunity.

This years speaker will be Dallas star Patrick Duffy. It is expected that demand for tickets will be very high.

Please contact Richard Knight via richardknight@ englishmutual.com or 01905 613613 for details and tickets.

Baker Tilly’s Kate Reid comments:

“The adoption of the FRSME will aid comparability with global competitors and is seen as the simplest solution. However, there are a number of UK specific financial reporting methods that we consider beneficial and should continue to be embraced within the FRSME.

Thursday 13 October 2011

Patrick, a world famous character actor of both stage and screen, will speak of his career and of his life as a Hollywood star, providing a rare insight into that fascinating and often peculiar world. As is traditional, he will be supported by musical entertainment of the highest quality, with the English Mutual drinks reception, to which all attendees are invited, taking place immediately after the event.

The Accounting Standards Board consultation on the proposed adoption of the Financial Reporting Standard for medium-sized entities has just ended.

“A two-tier system for UK financial reporting based on public accountability and an international framework of accounting would aid comparability between the UK and globally. There may be some cost implications for the implementation of such reporting for smaller sized entities, but the changes for the majority would not be substantial.” www.bakertilly.co.uk

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29/6/11 10:23:59

Pitman Training

FEATURE

WHERE CAN I GET TRAINING FOR MY STAFF WHEN I NEED IT?

As anyone who has responsibility for training staff knows, finding the right sort of course content for the company and the individuals involved takes up more time than it should. This is not helped by the constant changes in qualification titles and levels.

• Mistakes can creep in through insufficient knowledge of application software especially eg when using financial packages; • ’In-house’ expert(s) spend more time helping others, maybe neglecting their own role(s); • Management time is spent ‘fire-fighting’ as a result of mistakes; • IT applications stay in their boxes because on-one knows how to use it properly and don’t have the time to find out.

Certain areas of training are relatively straight forward such as Health and Safety, Fork Lift Truck driving and there are a number of good providers available. However, finding courses to meet the needs of administrators and managers can be much more difficult. There are a myriad of qualifications available but what can the holders do in practical terms?

It is for these reasons that it makes financial sense to outsource skills training.

Courses are available that are produced to national standards as identified by the industrial lead bodies – whether it be administration, finance, marketing etc.

In recent years established educational establishments have concentrated on the academic curriculum. However, those with excellent academic qualifications still struggle with the necessary administration required in any organisation – whether they are school leavers or graduates.

• Our courses are not time-table bound - start any time

Young people now enter the workplace later with fewer practical skills at a time when central government funding is being concentrated on 16 to 19 general education. This has meant that the state further education sector has to ensure full cost recovery for adult learners. This leaves a high number of employers and individuals looking for providers of practical training to help improve the productivity of their organisations. Training staff does cost, but not training them can cost a lot more.

• Open 55 hours a week including Saturday

Making the time to release staff for training is always difficult but Pitman Training in Worcester has a solution: • Courses are produced to national standards • Your place or ours • Examination centre for OCR, IAB, City and Guilds (Medical Terminology), BCS, AAT • Microsoft IT Academy • 175 years experience in producing excellent administrators and managers • Currently 125 courses aimed at increasing the productivity of your businesses.

Helping staff to understand the culture and the systems used is the responsibility of the employer and when well done is very effective. However when it comes to practical skills in-house training is much less effective. There are hidden costs.

wE NEVEr caNcEl courSES!

• Knowing the capabilities of software is limited to what the self-taught have ‘picked up’ on the way;

Have a look at the Pitman Training web site to see the range: www.pitman-traning.com or www.pitman-traning.com/worcester

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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Training

TRAINING PLANNER July

The Role of the Team Leader Tuesday 18 October 2011 .....................£150 Members / £188 Non Members

Emergency First Aid at Work NEW COURSE Monday 11 July 2011...................................£80 Members / £100 Non Members

IOSH Working Safely (one day course) Thursday 20 October 2011 ...................£150 Members / £188 Non Members

IOSH Managing Safely (four day managers course) Tuesday 12 July – Friday 15 July 2011 .....£495 Members / £595 Non Members Book 1 at £495, Book 2 at a reduced rate of £395

auGusT Sales & Account Management Tuesday 9 August 2011 ........................£150 Members / £188 Non Members PowerPoint for Presentations (2007) Friday 26 August 2011 ..........................£150 Members / £188 Non Members

sepTemBer Effective Time Management Tuesday 6 September 2011 ...................£150 Members / £188 Non Members Internal Quality Auditor Training - ISO 9001 Standard Thursday 8 September 2011 ................ £150 Members / £188 Non Members Microsoft Word - Essential Skills for Office Staff NEW COURSE Monday 12 September ..........................£150 Members / £188 Non Members CIEH Introduction to Health and Safety Monday 12 September 2011 .................£100 Members / £125 Non Members Assertiveness and Confidence Wednesday 14 September ....................£150 Members / £188 Non Members Intermediate Microsoft Excel (2007 / 2010) Friday 16 September 2011 ....................£150 Members / £188 Non Members Managing Performance in the Team Tuesday 20 September 2011 .................£150 Members / £188 Non Members HR Essentials for Managers Thursday 22 September ........................£150 Members / £188 Non Members Getting to Grips with Social media (Introductory Session) Monday 26 September 2011 ................£150 Members / £188 Non Members Telesales Tuesday 27 September 2011 .................£150 Members / £188 Non Members

oCToBer Dealing with Difficult People Tuesday 4 October 2011 ...........................£150 Members / £188 Non Members Train the Trainer Tuesday 11 October 2011 ......................£150 Members / £188 Non Members Advanced Microsoft Excel (2003) Friday 14 October 2011 .........................£150 Members / £188 Non Members

StartING IN SEPtEMBEr 2011 The effeCTive manaGemenT series wiTh veena allison Equal Opportunities Dignity and Discrimination September .............................................. £75 per session / £495 for all 8 sessions Bullying / Harassment in the Workplace October (early) .................................. £75 per session / £495 for all 8 sessions Managing Change October (late) ................................... £75 per session / £495 for all 8 sessions Managing Absence November ......................................... £75 per session / £495 for all 8 sessions How to manage under performance December ......................................... £75 per session / £495 for all 8 sessions Managing Disciplinary Issues January ............................................. £75 per session / £495 for all 8 sessions Managing Employee Grievances February ........................................... £75 per session / £495 for all 8 sessions Managing Conflicts in the Workplace March ............................................... £75 per session / £495 for all 8 sessions

Register / Reserve your place NOW CharTered manaGemenT insTiTuTe Courses (Cmi) Level 3 Qualification in First Line Management Sessions starting Sept 2011 ....Certificate £449 Members /£499 Non Members. .......................................Diploma £1,349.10 Members / £1,499.00 Non Members Level 5 Qualification in Management and Leadership Sessions starting Sept 2011 .....Certificate £539 Members /£599 Non Members ........................................................Diploma £2,024.10 /£2,249.00 Non Members Level 7 Qualification in Strategic Management and Leadership ..........

Sessions starting Sept 2011 ... Diploma only £2,924.10 Members / £3,249.00 Non members

sKills fundinG…is BaCK!!

Grants of up to £1,000 are available to help leaders of eligible organisations pay for training and development to help their businesses grow. Funded by the Skills Funding Agency, the Leadership and Management Advisory Service is delivered in Central England by EMB Ltd. Call 0845 641 1641 for information or email training@hwchamber.co.uk

for information about the levels of qualification available and the cost contact the training team on 0845 641 1641 or email training@hwchamber.co.uk 036

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July/August 2011

29/6/11 10:24:04

Chartered Manager:

Helping you realise your full potential......

What is Chartered Manager?

Chartered Manager is the highest status that can be achieved in the management profession. Awarded only by CMI, it is recognised throughout the public and private sectors and across all management disciplines.

A professional qualification speaks volumes to prospective employers, giving you the advantage when looking for your next career move. It’s recognition of your skills, ambition and commitment that could make all the difference.

A professional qualification will not only hone your current skills and practices but also equip you with a range of new ones, giving you the professional tools to be the best you can within your chosen field.

The courses offer a great opportunity to develop new, accredited, management skills alongside your existing

role without taking too much time away from the office. Sessions take place one day per month and are ideal for individual employees who wish to improve their managerial skills.

Bespoke Options All courses can be delivered at a bespoke level, tailor made to meet your business needs. Sessions can take place on-site at your premises, or at our training rooms, whichever you prefer. For group sessions, costs per person will be reduced from those listed below depending on the number of delegates attending, a detailed quote will be provided upon request.

For information about the levels of qualification available and costs contact the Training Team on 0845 641 1641 or email training@hwchamber.co.uk

Making Training Sticky In a world in which we, as a society, have developed attention deficit disorder with the average visit to web pages lasting just 9 seconds how can we possibly make our training stand out?

By making it sticky that’s how. Often trainers confuse style for stickiness, you will get a glossy 108 slide power point masterpiece with the some black and white obtuse photographs that are designed to confuse like all the latest advertisements on the TV.

NEW COURSE -

RAISING TEAM PERFORMANCE Building and developing harmonious team working is an asset in any business and recognising the motivations of different team members is crucial for building and shaping your best teams.

A new tailored course for teams is now available, which offers individuals a clear insight into their own motivation and how they communicate, influence and build and maintain productive working relationships with other team members.

Just let us know what results you would like to achieve with your team and we’ll design the solution.

For more information on the Raising Team Performance course call the Training Team on 0845 641 1641 or email training@hwchamber.co.uk

Recent innovations in training in the workplace have used simulation as a form of learning. These can be role play games where the trainees take part and reflect on their experience or it could be a carefully constructed piece of interaction that is acted out by a drama company. Where training needs to focus on the ‘how to do’, instead of simply ‘what to do’, this training can be very effective in equipping people to handle difficult conversations in a safe non threatening environment.

Training is an investment and you would be wise to consider just how many of the 108 slides the trainee can remember after 48 hrs. Contrast this with a rich memorable experience that makes your people think differently, not least about how you value their development.

HR in Action can help you design your training needs and make your training experiences sticky ones, remember the last PowerPoint presentation you sat through? Thought not.

For more information contact: lisas@hwchamber.co.uk

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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Sales Training Companies need all their staff to bring in new business but many people lack confidence in their ability to ‘sell’.

Today’s selling though, isn’t about pressurising people into buying things they don’t want. It’s about helping people find solutions to their problems.

Most companies have recognised that they have to change the way that they sell. They acknowledge the idea that a ‘one size fits all’ approach is no longer the best way to promote the organisation and generate sales. In its place is a much more focused and individual strategy for each type of customer account which requires the development of new skills to compliment the more traditional methods of selling.

Selling is a wide subject, covering many selling methods, sales theories, models and sales training methods. Herefordshire and Worcestershire Chamber of Commerce offers a wide range of sales courses to equip your staff with the skills they need to succeed in their role.

Courses include: • Professional Telephone Techniques • Sales & Account Management • Dealing with Difficult People • Negotiation Techniques • Telesales Techniques • Introduction to Selling • Closing the Deal - Sales Techniques • Customer Relationship Management • Delivering Customer Satisfaction

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Conference Worcestershire

www.conference-worcestershire.org

UNIVERSITY OF WORCESTER CITY CAMPUS WELCOMES CONFERENCE BOOKINGS

GREEN AGENDA DRIVES COTSWOLD CENTRE MULTI MILLION POUND BUILD

The former Worcester Royal Infirmary, now the new University of Worcester City Campus, embraces thoughtfully restored history in a modern environment.

The new campus offers a range of conference, training and computer rooms and has already hosted a wide range of training courses, corporate and public sector conferences, computer training, product launches and lectures. The University of Worcester also holds a Premises License for the City Campus, which widens the range of events which can be held. www.conference-worcestershire.org

Cotswold Conference Centre located on Farncombe Estate near Broadway has superb facilities with a great team of people. The venues environment is located in an Area of outstanding Natural Beauty. In such a positive environment the team are able to put on better and more effective courses both for business and pleasure, hence enabling clients to get a good return on their objectives. What you need for efficient learning is plenty of natural light, no distractions, fresh air and an inspiring environment. Cotswold Conference Centre certainly has an abundance of all these.

The popularity of the Centre has ensured growth with work starting on the £3.5m building of a 32-bedroom facility. The event was marked by recently appointed Managing Director Mark Philip-Sorensen turning the first clod of earth on the 2-acre site. The Centre is award winning and are committed to making Farncombe Estate one of the greenest venues in the Midlands. Currently awarded Silver in the Green Tourism Business Scheme the Centre is striving for Gold. Watch this space! www.conference-worcestershire.org

WEST MIDLAND SAFARI PARK PLANS FOR THE FUTURE West Midland Safari Park has been working on a project to create a Hotel, Conference Centre and Water Park. The Safari Park has been extending its conferencing and event facilities over the past few years with the opening of Treetops, an African themed pavilion in 2009 and then the refurbishment of Spring Grove House which reopened in 2010.

As well as these past developments West Midland Safari Park is expanding further by creating a major conference facility for 1,000 delegates which would allow the hotel to become an important meeting place for local industry and the hub for business exhibitions and seminars.

The Safari Park has achieved a Silver in the Green Tourism Business Scheme and the development of a new Severn Valley Railway train station within the Park will aim to reduce the traffic to the Park by increasing the use of public transport. The Park hopes future visitors will arrive by rail and then be transferred by a modern monorail through the animal reserves to the Hotel and Conference Centre. www.conference-worcestershire.org

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THE ALLINONE MEETINGS PACKAGE WITH GREAT SPECIAL OFFERS Holiday Inn Birmingham-Bromsgrove is in a fantastic location to hold a conference or event.

The hotel is located just minutes away from junctions 4 and 5 of the M5 and junction 1 of the M42 and close to both Worcester and Birmingham. The hotel offers 220 complimentary on site parking spaces.

The Holiday Inn Birmingham-Bromsgrove offers contemporary decor, attentive service and excellent connections to the UK’s second city. The meeting and event facilities are purpose built. The chic and stylish meeting rooms are self contained and flexible for 2 to 200 delegates, who benefit from natural day light, complimentary WiFi and all modern facilities required. www.conference-worcestershire.org

Great offers available from: £32.00 - day delegate rate per person per day £119.00 - 24hr delegate rate per person per day

July/August 2011

29/6/11 10:24:17

www.st-michaels-hospice.org.uk St Michael’s Hospice in Herefordshire provides free palliative and end of life care and support to people with progressive lifelimiting conditions and their families and carers. The Hospice also endeavours to enhance the knowledge and understanding of professional and informal carers through its extensive education and training programme.

The Hospice was established in 1984 following a wide-reaching Capital Appeal exercise. At the time it was the only specialist service providing in-patient care for the three counties of Herefordshire, Worcestershire and Gloucestershire. It also extended its services to people living in the bordering counties of Shropshire, Monmouthshire, Powys and Gwent. In the first few years, the greatest majority of in-patient services were for Worcestershire residents.

available to those living with a progressive life-limiting illness. It is fair to say the Hospice aims to provide support in the most appropriate way, as early as is appropriate and for as long as necessary.

The average length of stay for an in-patient is about two weeks. Every year the Hospice cares for over 1,000 new patients and their families and impacts on the care of many, many more across the counties.

Services have developed over time according to the changing needs of the population. An extensive range of support and expert advice is

The Hospice turns over around ÂŁ4 million per annum and as a business it is now a significant employer with around 130 staff. The Hospice manages its cost efficiency with the utilisation of a significant volunteer workforce of over 800 people who generously give time in every department and area of work.

The Hospice is a registered charity. It receives just 10% of its operating costs from statutory funding. The remainder is sought from trusts and grants, sponsors and donations from supporters.

Registered Charity Number 511179. 01432 851000. www.st-michaels-hospice.org.uk

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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Chamber events

WORCESTERSHIRE BUSINESS EXPO 2011 LIMITED STANDS LEFT…BOOK NOW! sponsored by

in association with

lunch sponsor

Last years Worcestershire Business Expo

Worcestershire Business Expo is an opportunity for all businesses, regardless of size, industry or membership of the Chamber, to raise their profile, forge new business relationships, share knowledge, exchange best practice, and soak up a stream of invaluable advice.

Thursday 6 October Sixway’s Stadium, Warriors Way, Hindlip, Worcester, WR3 8ZE The event not only provides first class networking opportunities with the networking breakfast and lunch but informative seminars and workshops throughout the day as well as over 100 trade stands in the exhibition arena.

Exhibitor stands are still available, so don’t delay book today!

For more information or to book contact the Events Team on 0845 641 1641 or email events@hwchamber.co.uk

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Receive practical support and advice at the HR Forum Herefordshire and Worcestershire Chamber of Commerce and Hewett Recruitment run a successful Forum for HR Managers and Professionals for companies with more than 10 employees. Forum attendees can hear from leading speakers as well as be advised on the latest updates in legislation.

“The HR Forum has proved to be a popular event for HR Professionals to share best practice, exchange new ideas and offer mutual support in this challenging, ever evolving environment” Louise Hewett of Hewett Recruitment explained. “About seven years ago, I realised that many of my clients in Human Resources were facing the same issues and it seemed ideal to bring them together in what then became the

Wyre Forest HR Professionals Forum.

When the Chamber approached me, it seemed like the natural option to work together to offer this forum to businesses across the H&W region.”

Louise Hewett

For more information of Hewett Recruitment about the Forum, which takes place in Worcester on Wednesday 26 July, please visit www.hwchamber.co.uk/calendar

Business Breakfast.....

Droitwich, Hereford, Ledbury, Leominster, Malvern Stourport, Worcester, NEW... Redditch

Business Breakfasts take place at 8 venues across Herefordshire and Worcestershire.

To view the next dates visit: www.hwchamber.co.uk/calendar/eventplanner

July/August 2011

29/6/11 10:24:40

2010 Business Awards finalists

CHAMBER BUSINESS AWARDS 2011 - THE SHORTLISTED COMPANIES Now in its tenth year, the Chamber Business Awards recognises the hard work and talent across the two counties. The calibre of nominations for this year’s Awards were extremely high with some amazing companies not even being shortlisted. The companies that were successful in making it through to the final shortlist are: Large Business of the Year Malvern Instruments Oakland International Open GI Medium Business of the Year DRP Group UK Flood Barriers Wye Valley Brewery Small Business of the Year BBR Optometry Certainly Wood Magic Whiteboard ROAR Forensics

International Fish 4 Dogs Ltd Freeman Technology Malvern Instruments Viezu Technology Service Excellence Claridges Oakland International Wye Valley Brewery

Community Enterprise Artrix Concern Universal Hereford Cathedral

Student/Graduate Age UK Herefordshire BBR Optometry Worcester Research

Innovation IA Technology Telecetra Viezu Technology

Most Promising New Business Areca Design Holywell Water Ninetyfive Creative

Environmental Lawrence Recycling Oakland International Southco Manufacturing

People Development Claridges H. Westons Oakland International

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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BUT WHO WILL WIN? On Thursday 21 July, over 500 business professionals from across Herefordshire and Worcestershire will gather at Worcester Cathedral to find out who the winners are. The theme will be Business Heritage in our two counties and there will be a special award in recognition of this. This award celebrates the achievements of businesses that have made an overwhelming contribution to the local economy in the last century.

The evening will begin with a Champagne reception in the magnificent College Hall, before moving onto ‘The Cathedral Nave,’ for a sumptuous three course dinner, entertainment and the Awards ceremony.

To be there, book your ticket now!

For more information or to book contact the Events Team on 0845 641 1641 or email events@hwchamber.co.uk

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Commercial Where some see market Property Advice, uncertainty, Local Knowledge we see with a Personal opportunity…

Touch Dillon is a ce niche practice AJP niche practi of Chartered of Chartered Surveyors / Surveyors/Commercial Commercial Property Property Consultants Consultants specialising in the specialising in the sale, sale, and acquisition lettiletting ng and acquisiti on of of Office, Industrial, Retail Offi ce, Industrial, Retail and and General Commercial Commercial Premises Premises throughout Worcestershire throughout Worcestershire and the M5 and M5 Corridor Corridor

MHDC - LISTENING TO LOCAL BUSINESS

The Malverns – Be Inspired

In a challenging economic climate it’s increasingly important for local authorities to get to know and understand its businesses and in particular their concerns and aspirations for the future.

Malvern Hills District Council has set up the Listening to Business programme to talk directly to key businesses, large and small, from a variety of sectors that have a stake in the future economy of the District. If you have a business in the Malvern Hills District and would like the opportunity for your ideas and views to influence the Council’s strategy and approach to economic development, then contact the Economic Development Team on 01684 862151 or ecodev@malvernhills.gov.uk and we would be delighted to come and visit your business.

Malvern Hills businesses can also keep up to date with the latest information on business support, grants, contract opportunities and much more via the regular Malvern Hills Business e-Bulletin service run by the Economic Development Team.

To sign up to receive the e-bulletin and for more information on business support in the area log on to www.malvernhills.gov.uk/business

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The Malverns are an inspirational place to do business and whether you are a start-up, an established business or a new business to the area Malvern Hills District Council can support your growth.

The Council offers a wide range of services and advice to businesses. For more information visit our website at www.malvernhills.gov.uk/business or call one of the Economic Development Team on 01684 862151

July/August 2011

29/6/11 10:25:11

Commercial Property

sponsored by

Promising signs for Worcestershire’s commercial property market Visits to the Worcestershire Property Search (WPS) website rose by 36 per cent compared to 2009/2010, according to annual figures released by the county’s leading business property finder service.

The Crown House, Blackpole East, Worcester WR3 8SG Tel: 01905 759183 Fax: 01905 759184

New registrations for the service which is offered by the local district and county councils and managed by Herefordshire and Worcestershire Chamber of Commerce also rose by seven per cent during the same period.

Encouragingly more than one in five businesses cited expansion as their primary reason for using the service whilst 40 per cent of those who registered during the past 12 months were seeking premises for start-up businesses.

The Crown House, Blackpole East, Worcester WR3 8SG Tel: 01905 759183 Fax: 01905 759184

Despite the continued economic downturn, just one per cent of the site users cited the need to downsize as the key factor in their use of the site.

The one-stop shop which brings together all of the county’s available premises at a touch of a button has also increased in popularity among local commercial property agents. Engagement with the service by the county’s agents and property consultants has increased by 52 per cent during the past 12 months and, as a result, the database now carries details of more than 1,000 commercial properties in Worcestershire.

Plans for the New Venture Enterprise Centre

www.worcestershirepropertysearch.co.uk

Got a good business idea?

Make a good pitch and we’re in!

Small businesses and ambitious entrepreneurs look like they will get a big boost with the proposed development of 14 new starter units in Worcester and a Dragons’ Den-style scheme.

Developer Lansdowne Rodway is looking to spend about £800,000 on creating a hub for small, industrial businesses in Lower Wick and are also willing to fund entrepreneurs wanting to turn their ideas and ambitions into reality.

cent control when they feel confident and strong enough to do so. This way we hope to promote and encourage a vibrant entrepreneurial hub in Worcester city at a time when most banks are reluctant to lend to small business enterprises.”

Managing Director Charles Rodway said: “We hope ambitious local people with good ideas who are new to business and need a little help will come and pitch to us. If the business plan looks viable we will invest in the idea in terms of capital, premises and business mentoring in return for an equity share. A real Worcester’s own Dragons’ Den but with one major difference from the TV show – that equity share can be bought back at any time by the business idea owners, thus allowing them to have 100 per

The plans for the starter units at the New Venture Enterprise Centre at Venture Business Park in Weir Lane show that two larger units – about 1,450sq ft – at either end will sandwich 10 smaller units – about 700sq ft – and will contain small toilet and kitchen facilities. The building will be made out of grey/silver steel profile cladding with alternating green and yellow-coloured shutters. There will be 33 car parking spaces, including eight disabled, and internal bicycle storage.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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chambers advert AUG.pdf

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Business News

RACE FOR LIFE

The British Red Cross in Herefordshire and Worcestershire

Nick Campolucci, Marketing chair for the Cancer Research UK Relay for Life in Worcester 2011

Picture the scene…Your staff are gathering for a team building day, the forced smiles hiding fear of the unknown tasks which lie ahead where people may be required to put their bodies through hours of physical activities which only a qualified yoga instructor would attempt, whilst forming lasting bonds with Keith from accounts.

Team building events are costly endeavours and although every man and his wife can cite the importance of these events the results might not match up to the original sales pitch.

This is where the Cancer Research UK Relay for Life event can support businesses. The event in Worcester is on Saturday 10 and Sunday 11 September and is a 24 hour Relay event where teams of up to 15 people walk around a track. The concept is simple enough however the event provides companies with unique opportunities:

• Team building • Career development • Event management and marketing experience • Creative/artistic experience Businesses can also choose to sponsor different parts of the Relay event and in return companies are promoted at the main event and through a variety of social media applications including Facebook, Twitter and the Relay website.

To register to take part, each person pays £15 and companies can decide if they part-fund staff registering or if they support through sponsorship. If you would like to find out more about Relay for Life in Worcester you can contact Paul Moult at paul.moult@ uk.bosch.com who will present to any companies interested in taking part. Or go online to www.cancerresearchuk.org/relay/venues/ worcester/

MIDLANDS BUSINESSES CLUB TOGETHER TO RAISE MORE THAN £2,000 FOR THE PRINCE’S TRUST

The event attracted around 40 players from 10 companies. Among the firms taking part were Harrison Clark Solicitors, Alliance Commercial Finance, LDL Business Solutions, Thursfields Solicitors, E-response Recruitment, Chantry Vellacot DKF, Marriage Makeover, HSBC and Barclays. The winning team on the day were Thursfields, while the best player was Andrew Bradley also from Thursfields.

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Across the two counties, community groups and individuals can learn life-saving skills through the Red Cross’ flexible and accessible programme of first aid training. First aid volunteers provide cover at local events such as the Malvern Spring Show and Nozstock Festival.

When families are separated by war or disaster, the international tracing and message services use the organisation’s global network to put them back in touch.

For more information about how the Red Cross can help you or how you can help them please contact Sue Burleigh on sburleigh@redcross.org.uk, or tel: 01432 373 020.

The second annual charity golf day has already been organised for next year, on Thursday 17 May 2012 also at Bromsgrove Golf Centre.

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The British Red Cross helps people in crisis, whoever and wherever they are. Many people are aware of the services they provide overseas but did you know they also provide valuable support in Herefordshire and Worcestershire?

The services they provide include responding to major emergencies and teaching young people in schools about humanitarian values and citizenship.

The Red Cross also provide short-term support to vulnerable people, particularly after an accident, illness, or stay in hospital, including care at home, loans of medical equipment and therapeutic massage, all of which promote confidence and wellbeing.

Hayward Wright recently held their first charity golf day at Bromsgrove Golf Centre. The event was held to raise money for the Prince’s Trust, a charity that helps young people make a difference to their own lives, and on the day Hayward Wright raised £2,100 for the cause.

www.haywardwright.co.uk

A humanitarian education art project created by a local school pic credit UNP

www.redcross.org.uk The winning team of the day.

July/August 2011

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Take a Break Worcestershire Food & Drin

13838 DW 28pp Food & Drink Brochure

TASTES OF WORCESTERSHIRE

k Trail

9/3/11

Tastes of Worcestershire is an initiative set up by Destination Worcestershire in order to promote local food and drink produce. The initiative highlights the link between the local food and drink served in hotels, B&B’s, pubs, tea rooms and restaurants and the authentic Worcestershire tourism experience.

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In 2009 Destination Worcestershire managed to secure funding via the Rural Development Programme for England. The three year programme has ensured a steady stream of local food and drink promotions including the redevelopment of www.tastes.org.uk, the Tastes of Worcestershire website which will soon include an e-shop. Destination Worcestershire has also created a Worcestershire Food and Drink Trail Leaflet, created a Tastes training course for local businesses to download, launched the Worcestershire Food Ambassadors with four local foodies Alan Coxon, Judy Gardner, Felice Tocchini and Daren Bale as well as providing discounts for local restaurants to be engaged in the new Tastes of Worcestershire accreditation scheme run via Quality in Tourism.

If you would like to order a copy of the Worcestershire Food and Drink Trail Leaflet please call 0845 641 1540 and speak to one of the Destination Worcestershire team or email tastes@visitworcestershire.org

local BEEtroot SouP wIth a hINt of cuMIN inGredienTs: Serves 6 1 tsp cumin seed.

2 tbsp olive oil.

1 cooking onion, roughly chopped.

2 celery sticks, roughly chopped.

2 cloves of garlic, roughly chopped.

1 bay leaf 800g raw beetroot, diced.

300g carrot, diced.

2L vegetable stock.

to release their aromatic flavours. Take care not to burn the seeds. Keep them moving. Set aside.

2. Meanwhile in a large pan sweat down the onion & celery in the oil until soft.

3. Add the garlic, cumin seed and bay leaf. Stir well and cook for a further few minutes.

4. Add the beets, carrots and enough vegetable stock to cover. Stir well.

5. Bring to a rapid boil then reduce to a simmer. Cook until the vegetables are tender.

meThod:

6. Allow to cool slightly and blend the soup well until smooth using either a stick blender or transferring to a food processor.

1. Place the cumin seeds into a pan and dry roast them for a few minutes over a medium heat until they start

7. Season to taste and serve alongside crusty walnut bread or a seeded roll.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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This soup would love to be garnished with either feta or goats cheese crumbled over the top just before serving. Why not try a swirl of cream or for a healthier option use crème fraiche or sour cream. Heavier spice and heat would work well with this simple soup.

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VKDUS FUHDWLYH

Scan me - I dare you!

Official Creative Partner Worcester Warriors

01905 731529 info@moduscreative.co.uk moduscreative.co.uk modusprint.co.uk

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July/August 2011

29/6/11 10:25:47

New Members BELBOUGHTON Fly Away Ltd Belboughton 01384 877857 www.flyaway.ltd.uk

Bewdley Parweld Ltd 01299 266800 www.parweld.com

Evesham Prince Henry’s High School 01386 765588

2Faced Dance Company 01432 276807

Pershore

Hereford Photography Festival 01432 351964

www.branscan.com

www.2faceddance.co.uk

www.photofest.org

Delphic Computer Services Ltd 01432 820220 www.delphic.uk.com

Cartridge UK Hereford Ltd 01432 268872 www.cartridgeuk.com

Dee Montague Consultancy 07533 772285 www.deemontague.com

www.princehenrys.worcs.sch.uk

Karndean International Ltd 01386 820100 www.karndean.com

Hereford Hawkhills Consultancy Ltd 07768 361476 www.hawkhillsconsultancy.com

Hereford Mower Services 01432 274775 www.thewolfgartenshop.com

Arrow Valley Automations Ltd 01432 273580 www.avaltd.co.uk

Utility Helpline 01432 378690

www.utilityhelpline.co.uk

Carpigiani UK Ltd 01432 346018 www.carpigiani.co.uk

Kidderminster

Branscan Ltd 01386 556330 Strickland Tracks Limited 01386 862800 www.stricklanduk.com

Mark E Harris Ltd T/A Finance 4 Business 01386 552377 www.f4b.biz

Redditch British Flexible Ltd 01527 592953

www.britishflexibleltd.co.uk

Going Solar 08444 455055

Backup Staff Ltd 01527 585969

www.goingsolar.org.uk

www.backupstaff.co.uk

Malvern

Ross-On-Wye

Threshold Consulting Ltd 01684 891566

SFC Personnel Ltd 01989 764000

www.threshold.uk.com

Quest for Future Solutions 07904 389889

www.questforfuturesolutions.co.uk

Webmaster UK Ltd 01886 833026

www.sfcpersonnel.com

Stourport-on-Severn Best-Chem Ltd 01299 827232

www.best-chem.co.uk

www.wmukl.co.uk

Electronic Devices Limited 01684 891500

Worcester

ISO Quality Services Ltd 01886 833497

www.2020heating.com

www.electronicdevice.demon.co.uk

Biztek-i Ltd 07776 121132 www.biztek-i.co.uk

CyberCloud Ltd 07776 121132

www.cybercloud.co.uk

QuickWins! Marketing Limited 07966 759648 www.quickwinsmarketing.co.uk

Backup Staff Ltd 01905 721200

www.backupstaff.co.uk

Sagacity Computing Services Limited 07795 552001

Out of Area Vending Express Limited Birmingham 0845 6807092 www.vendingexpress.co.uk

Starr In The Community CIC Congleton 01260 271145 www.circus-starr.co.uk

Fastener Network Holdings Ltd Dudley 01384 217600 www.fastenernetwork.co.uk

UK Special Events Leamington Spa 07949 632388

www.midlandsbusinessawards.com

2020 Heating Limited 01386 802020

www.isoqsltd.com

Wholesale success story continues to build for Oakland International Oakland International was launched in 1998 and over the last 13 years has expanded with the formation of an additional 2 companies to form a £20m turnover business, currently employing over 170 people in the UK and Ireland.

Oakland MD, Dean Attwell

Oakland works primarily with small and medium sized food producers who require a single-source solution for their storage and supply chain management into the UK and Irish retail, foodservice or wholesale sector. Customers can benefit from having a fixed price case rate linked to case size or a fixed pallet rate across the UK, enabling them to

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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outsource their storage and distribution requirements and focus on their core business producing great quality food.

With the ever-increasing price of fuel and the constant drive towards a low carbon economy, working with Oakland as a consolidated distribution partner helps its customers reduce distributions costs and drives a huge benefit in terms of carbon footprint.

Also offering co-packing and distressed load management services, Oakland International has an extensive co-packing operation, grown from freeze and thaw tempering for seasonal

party foods to working with short shelf life products.

With full industry insurance approval, their distress load management service is able to recover up to 80% of all distressed or damaged stock.

Dean Attwell, Oakland’s MD comments “No customer is too small for us to service. The UK & Irish retail markets still represent a great opportunity for new and existing producers who want to grow or simply spread their risk by having a wider customer base.” www.oakland-international.com 047

29/6/11 10:25:52

Herefordshire College of Technology (HCT) offers a range of professional courses including Chartered Management Institute (CMI) and Chartered Institute of Personnel and Development (CIPD), each specifically designed for people with busy lives!

HCT’s management programmes cater for all levels, from level 3 for first line managers and supervisors to level 7 for senior managers in strategic roles. We offer many different options from apprenticeships to flexible modular diplomas. Our courses have been tailored to meet the needs of employers and busy working professionals.

Our management programmes offer a blended learning approach using a combination of workshops, tutorials, e-learning and online support, enabling students from all over the country to study with us.

In challenging economic times, businesses need highly skilled staff able to deliver organisational performance. These CMI qualifications are highly recognised throughout the UK and Europe. The CMI ensure the course content is up-to-date, in line with the latest management research and applies to everyday business practices.

Course costs are dictated by government funding and as a direct result of the government’s commitment to improving skills in this field funding has been made available, reducing some of the course costs for learners and employers. An example being the Level 5 Diploma in Management and Leadership which was £1873 in 2010 and is now just £654.

HCT also offers a range of Human Resource programmes. With employees being the most expensive resource to most businesses, the effective and efficient management of people is essential. CIPD is the leading HR body in Europe and offer courses that provide your HR team with the tools to deliver business results through the management, development and engagement of employees.

Our level 3 course is suited to those just developing their HR skills or function within the business. The level 5 is ideal for practising HR managers or organisations with more established HR procedures.

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29/6/11 10:26:45

Movers and Shakers CAPLOR ENERGY Renewable energy experts Caplor Energy have recruited two new Apprentices, Louise Prosser and Emily Stokes, to help build capacity in the company’s Marketing and Operations Teams. Committed to providing employment opportunities for young local people, the company has continued to grow rapidly in the last year.

n

www.caplor.co.uk

DAVID HOEY, OAKLAND INTERNATIONAL LIMITED MFG SOLICITORS

Oakland International Limited have announced the appointment of David Hoey, Director of Human Resources and Purchasing. He will focus on developing and delivering the company’s People Plan to ensure Oakland can continue to achieve the growth forecasted over the next 5 years, along with accountability for Oakland’s Corporate Responsibility strategy, site facilities management and purchasing processes.

MFG Solicitors (MFG) have announced a series of promotions with the appointments of two new Partners and an Associate.

Tom Devey has been promoted to Partner within the firm’s Rural and Agricultural Division. The Corporate Division’s Alex Hall has also been promoted to Partner.

Also Helen Branson who is now an Associate.

www.oakland-international.com

www.mfgsolicitors.com

RABJOHNS Rabjohns LLP, has announced two senior promotions from within its team.

Andy Wood is promoted to Partner and Angela Taylor to Director.

Andy Wood is the Head of the Audit function within the practice. He already oversees the audit process on some of the best known companies and organisations in the South West Midlands, including Morgan Motor Company Ltd., Worcester Warriors and Harris Brushes. Angela Taylor oversees the day to day support for many of Rabjohns clients and manages the audit process on those clients.

DEBBIE BRAYSHAW, LAWRENCE RECYCLING & WASTE MANAGEMENT Debbie has joined Lawrence Recycling as the Marketing Manager and will be overseeing the day to day and strategic marketing at Lawrence’s. www.lawrencerecycling.co.uk

www.rabjohns.co.uk

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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Last Word NExt ISSuE…hEalth & wEllBEING Name Company Job title

Julie horsley deparTmenT of healTh healTh, worK & wellBeinG Co-ordinaTor

uSEful wEB addrESSES For up to date information for businesses, the following websites offer advice on a variety of topics: For Health for Work Adviceline for SME’s, NICE www.businesslink.gov.uk/workingforhealth www.HSE.gov.uk

The next issue of BD will focus on Policy, Health and Wellbeing so the last word in this edition goes to Julie Horsley. Julie is presently working for the Department of Health on a cross-Government initiative to protect and improve the health and well-being of working age people.

It brings together employers, trade unions, healthcare professionals and other partners and builds on a growing evidence base that working is good for health.

www.yourworkhealth.com Workplace Wellbeing tool visit www.businesslink.gov.uk/wwt www.nhs.uk/Change4Life/Pages/partner-supporter-tools.aspx www.nhs.uk/livewell 0800 077 88 44 or www.health4work.nhs.uk is a free advice line.

The Workplace Wellbeing Charter for England will shortly be available at www.wellbeingcharter.org.uk.

why should Companies TaKe sTaff healTh and wellBeinG seriously?

if a Company only did one ThinG To improve The healTh and wellBeinG of sTaff whaT would you reCommend?

In the future, our workers will be more obese, older and sicker with the number of people living and working with chronic conditions likely to rise steadily, levels of absence will rise, productivity will fall and this will damage morale, competitiveness and profitability and is likely to put increasing pressure on companies at a time when they should be investing to sustain future growth. Employee health and wellbeing is a ‘bottom line’ consideration for companies and in particular at Board level.

The cost of ill health is well documented and so too is attrition, poor performance, productivity and ‘sick presence’ which have a huge impact on business resilience and performance and growth potential and particularly so for small businesses. In 2009/10, a total of 9.8 million days were lost because of work related stress, anxiety and depression. The good news is that the workplace is proving to be an effective location to support people in poor physical and mental health, prevent future ill health and promote good health by fit for purpose, well managed businesses providing “good work”. With an increasingly competitive economic environment, employers who address workplace health issues are now the fittest, most resilient businesses with the healthiest, most engaged and resilient employees.

Ask staff what they would like to see. Regular staff engagement is absolutely key to improving health and wellbeing. People need to feel involved in decisions and to have choices.

whaT new poliCies have reCenTly Come inTo forCe or are due To Come inTo forCe reGardinG healTh and wellBeinG ThaT impaCT on Businesses?

There are a number of websites that offer up to date advice for businesses, some are listed above.

whaT Three easy sTeps would you reCommend To siGnifiCanTly improve a Company’s poliCies reGardinG sTaff healTh and wellBeinG? 1. Check how healthy your business is first… there are lots of free tools and resources to help you do this.

2. Identify a Board and workplace health and wellbeing champion and if the business is large enough, a workplace support group.

3. Review company policies to ensure that health and wellbeing is embedded into all aspects of the business.

whaT serviCes are availaBle To Businesses ThaT Can help supporT Their sTaff wiTh healTh and wellBeinG? As well as the websites listed above, there are a number of other services available.

Talking Therapy Services accessed via GP or self referral (depending upon your location).

ACAS, Mind, Shift, British Heart Foundation and many charitable and voluntary sector organisations have brilliant resources, toolkits and support for businesses.

Contact your Health, Work and Wellbeing Co-ordinator – Julie Horsley, on 07827 954962 for more information or email Julie at Julie.horsley@dh.gsi.gov.uk

Send your Policy, Health and Wellbeing stories to businessdirection@hwchamber.co.uk

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Discover a new you Invest in your health and wellbeing • • • • • •

Massage Exercise Suite Nutritional Therapy Counselling Health and Wellbeing Check Sports Therapy and Injury Rehabilitation

Corporate & Group memberships – available for as few as 5 members The McClelland Centre is a unique Health and Wellbeing Centre run by staff and students of the University of Worcester, specialising in nutritional advice, fitness instruction, sports and nutritional therapies.

Enjoy a unique package designed to suit the specific needs of your organisation at a time to suit you. Take advantage of the exercise suite and/or any combination of the massage and therapy clinics. You’ll benefit from our expertise and receive therapies that are effective, safe, enjoyable and rewarding.

We will be pleased to work with you to tailor a package to meet your requirements.

Find out more...

Special annual membership rates are available for Chamber of Commerce members, email us at mcclelland@worc.ac.uk for more details.

City Campus, Castle Street, Worcester WR1 3AS

www.worcester.ac.uk/wellbeing

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