Skills mean more with SQA.
SQA offers a range of qualifications and services to develop the skills people need to work more effectively and more productively. Meaning happier employers, happier staff, happier results.
Smile.
Log onto www.sqa.org.uk/employers Contact SQA’s Business Development Team on 0303 333 0330 or email mycentre@sqa.org.uk
what s next! ?
Would you pay full price for an Advert and not use all the space?
for your business?
Of course not, that would be insane Would you pay a full time salary and expect someone to work for 4 days a week? Absolutely not Are you confident that your business is delivering the maximum profit for your fixed costs? If you are, stop reading now.
Corporate consultancy: n Market Research
If NOT,
n Strategic Development n Workshop Design & Delivery
Cartwright Consultancy offer a full review of your operational processes and in most cases we will increase your turnover by 10% without any increase to your overheads.
We use our experience, expertise and creativity to design and manage research programmes that inform your decision making process. From there we can help you develop the strategy you need to move forwards. Simple as that.
We will increase your operational efficiency and more importantly your effectiveness as a business. This long term approach to operational process will allow you to focus on growing your business and not worrying about day to day issues.
Small Business consultancy: n Problem Solving & Creative Thinking n Strategy & Planning n Market Research
We use a method of inclusive inquiry to gain the trust and buy in of your staff, and work with them to highlight areas of inefficiency and reduced effectiveness. We will then develop and implement a bespoke program for your business and most importantly, we guarantee the cost of the work will be more than offset by the increases in profit.
For small and medium sized businesses and charities we’ll help you plan step by step how you get from where you are to where you want to be. And if you’re not sure where you want to be, we can help with that too. If you want us to we can stick with you every step of the way as you change your business from what it is to what it could be.
Explore the possibilities. Contact us at:
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0845 834 0058
Tel: 07971 406809 Email: info@whats-next.co.uk Web: www.whats-next.co.uk
Building a Better Business For You info@cartwrightconsultancy.co.uk
www.cartwrightconsultancy.co.uk
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Recovery and the public sector
Contents 05
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This isn’t the only economic downturn I’ve experienced. If you’ve just dug yourself out of your first recession experience you can be forgiven for feeling a little shell-shocked. However, every time and place is different. This Chamber has survived since 1786 by concentrating on looking after its members. But however fine our yesterdays, we are only as good as our tomorrows. A key role of Chief Executives is to spot what those tomorrows might look like and to ensure we have the plans and resources in place to deliver. Two thoughts for Spring 2010, then. Firstly, we face a staggering cliff to climb; that of burgeoning public debt at a time when Scotland’s public sector expenditure exceeds the UK’s as a whole by 14%. Our campaign, Time for Renewal, is focussed on how the private sector can assist the public sector to become more efficient. This isn’t about cutting public sector jobs or privatising everything. Putting people out of work is not a solution to the crisis. But it is about finding solutions; better practice to maintain our necessary public sector services and a more efficient delivery. NHS Lothian’s ‘Lean in Lothian’ programme is using 120 ‘agents for change’ internally to win savings of £20m per annum. And they’re members of this Chamber – recognising the value of supporting the City region’s economy. With a fast approaching Westminster election we’ll be focussing in 2010 on how we can turn the threat of unaffordable public expenditure into an opportunity for improvement, for all in our community. A second opportunity I want to highlight is the potential for Edinburgh to take a lead in renewable energy. From R&D to design and build to export markets, this is just the kind of sunrise industry we’re passionate to support. My thanks to Bruce Farquhar of Anderson Strathern for agreeing to Chair our new Energy Policy Group and for all our members who participate in driving our policy work forward. Winning the UK’s top award for chambers is a tremendous achievement, but it’s where we go from here that matters the most.
03 04 05 07 08|09 13 15 16|17 19 20 22|23
Introduction / contents Let’s get Edinburgh Back to Work Chamber launches new website Capital view Chamber news Be the best Going international Inspiring connections 60 seconds Chamber news Tommy Miah
24|25 Cover feature 26|27 Life sciences feature 30|33 Independent education feature
36 Chamber news
37 In the spotlight
38 Chamber news
41 Ask the expert / get with IT
44 Getting started
47 Arts
49|50 Movers & shakers
Business Comment is an Edinburgh Chamber of Commerce publication. All editorial an d g en eral en qu iries: Edinburgh Chamber Customer Services Team Phone: 0844 736 2992 email: customerservices@edinburghchamber.co.uk Edinburgh Chamber of Commerce, Capital House, 2 Festival Square, Edinburgh EH3 9SU www.edinburghchamber.co.uk President: Robert Carr Chief Executive: Ron Hewitt Bu sin ess Comm en t Editor Josef Church-Woods, Marketing & Communications Executive Phone: 0131 221 2973 email: josef.church-woods@edinburghchamber.co.uk P RODUCTION & DESIGN Distinctive Publishing, 8th Floor, Aidan House, Sunderland Road, Gateshead NE8 3HU Tel: 0191 4788300 www.distinctivepublishing.co.uk ADVERTISING Distinctive Publishing, 8th Floor, Aidan House, Sunderland Road, Gateshead NE8 3HU Tel: 0191 4788316 john.neilson@distinctivepublishing.co.uk FEATURE EDITORS John Dean & Francis Griss deangriss@btinternet.com
Ron Hewitt chief executive
DISCLAIM ER
Distinctive Publishing or Business Comment cannot be held responsible for any inaccuracies that may occur, individual products or services advertised or late entries. No part of this publication may be reproduced or scanned without prior written permission of the publishers and Business Comment.
Cover imag e kindly supplied by She’s Gott It! Ltd. www.shesgottit.com
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Chambernews Let’s Get Edinburgh Back to Work…
Save recruitment costs with The Evening News’ Get Edinburgh Back to Work campaign
The Edinburgh Evening News has launched a major new advertising initiative as part of a ‘Get Edinburgh Back to Work’ campaign. Companies seeking to recruit staff can now advertise job vacancies in the Evening News for as little as £59 per job. Advertising rates are tiered according to the salary of the job. Rates for job vacancies with salaries under £18k start from £59 per ad; with rates for job vacancies with salaries between £18k to £25k starting from £79 per ad. These prices represent a reduction of over 70% on the Evening News pre-offer rate card.Vacancies will appear in Thursday’s Evening News as well as on scotsman.com/jobs. The advertising initiative is being supported by a major advertising campaign focused on the ‘Get Edinburgh Back to Work’ theme and using print, online and direct mail.
advertise and look for job vacancies in Edinburgh & Lothian, giving recruiters response rates that are second to none. We hope that our Get Edinburgh Back to Work initiative is giving some assistance to local businesses and helping stimulate activity in the current economic climate.”
Henry Faure Walker, General Manager, The Scotsman Publications Ltd commented: “The Evening News is well established as the place to
For more information, contact Helen Cargill, Edinburgh Evening News Recruitment Manager, on 0131 620 8850.
…and help members with a new, free online recruitment service! As part of our efforts to support the Get Edinburgh Back to Work campaign, we have launched an exciting new suite of online recruitment tools to support Chamber Members.
now has its own dedicated job board where members can post their vacancies for FREE. All vacancies posted by members are visible to anyone who visits the site, to encourage more applications.
This new member service – Edinburgh Chamber Recruitment Online (ECRO) – was introduced in partnership with member company SME Resourcing, and includes:
The recruitment toolkit, delivered at a discounted rate through our exclusive partnership with SME Resourcing, empowers businesses to manage the recruitment process more effectively and enables you to source, interview, assess and hire the best talent in the market, both cost-effectively and legally.
A job board where members can post their job vacancies for free A range of free recruitment best practice advice, as well as access to a discounted recruitment toolkit to manage your recruitment process more effectively Shout about your vacancies with our new, free recruitment service
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Job boards are a fast and effective way to attract relevant candidates and Edinburgh Chamber
To find out more about ECRO and the recruitment support that members can access through this new service, go to www.edinburghchamber.co.uk, or alternatively, contact SME Resourcing on 0845 359 9898 or visit www.smeresourcing.com
You’ll find all the content and functionality that was on the previous version of the site, along with brand new material: • The ‘Business solutions’ section details our comprehensive range of business services • ‘Events and training’ provides information about our networking events and business training solutions, and, as before, allows you to see our forthcoming events and courses, plus to book places online • The ‘Membership’ section covers our expanding range of member services and savings you can make with us and provides all the information you need to take advantage of them • ‘Social responsibility’ overviews the work we do to help marginalised communities across Edinburgh and beyond access business and employment opportunities • The ‘ What’s new’ section keeps you up to date on all our news, as well as any other relevant business news • ‘Policy and campaigns’ details the work of our policy groups and lets you know how you can get involved
Edinburgh Chamber launches new website As you have hopefully noticed by now, we’ve given our website a fresh new look to make it easier for you to find all the information you need about our rapidly growing range of business services and support.
EMS
FOR ALL YOUR MAILING NEEDS
n Free Collection Service n Inserting & Collating n Labelling & Sealing n Mailsort Services n Postage Discount* n Database Management n Mailmerge Services n Response Handling n Next Day Local & National Deliveries * Depending on mailing meeting criteria
• ‘About us’ provides an overview of the services provided by the Chamber and our 200-year history. It also introduces our exclusive Partners in Enterprise network and keeps you up-todate with Edinburgh Chamber career opportunities • ‘Join us’ allows you to apply for Chamber membership online
The website Member area If you are a Chamber member you can access a special ‘Member area’ (known on the previous site as ‘My Chamber’) that offers additional online services, including updates on your membership status, an overview of your company’s use of Chamber services, and a facility to search for other member companies. To log on to the Member area just click the Login link at the top left of any page on the site and use your existing membership login details. Once you are logged in you can access the Member area by clicking on your name at the top of the page.
For more details or if you have nay questions at all, please contact our Customer Services Team on 0844 736 2992 or email customerservices@edinburghchamber.co.uk
EDINBURGH MAILING SERVICES LTD info@edinburghmailingservices.co.uk Tel: 0131 552 4085 Fax: 0131 551 5145 24 New Broompark Edinburgh EH5 1RS For more information or a Free Quotation don’t hesitate to contact us.
Tel: 0131 552 4085 February/March 2010
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Capitalview It’s our cities that will drive growth – so make sure they have the necessary cash, argues Michael Kelly of Michael Kelly Associates Ltd., former Lord Provost of Glasgow. Plan A for leading Scotland out of the recession is to focus on our city regions. Everyone is agreed on that. What is not clear is how these areas – particularly Edinburgh and Glasgow – are going to pull it off. All recent studies argue that Edinburgh is better placed to take the lead. A strong private sector, high levels of entrepreneurship and a well-educated workforce are the factors that give cause for optimism that our capital city can quickly rebound from the disasters inflicted by the collapse of its banks. Growth has to be the number one target, because it is out of growth that we fund all the other desirable objects of public expenditure. So the Scottish Executive
should be looking to ring-fence local government investment expenditure. This will call for exceptional bravery, as it will threaten the sacred cows of health and social services. But it is the only way of securing economic recovery and continued long-term funding for them. The SNP’s decision to drop plans for a rail link to Glasgow airport suggest that they do not think of cities in this way. But are they prepared to follow the logic of that decision and commit to making Edinburgh the airport for the Central Belt? There doesn’t seem to be a compelling reason to try to run the two in competition
if the necessary connections are not there. As the market appears to be favouring Edinburgh, why not make the efficient choice and throw all the public effort behind it? Contact Michael Kelly on email: kellymkelly1@aol.com Re-produced with kind permission by The Scotsman.
Harper Macleod announces 100th Connect2Law® member Leading commercial law firm Harper Macleod LLP, Scottish hub firm for Connect2Law, the referral and support membership network for law firms, has reached its 100th member since launching the scheme in Scotland in September 2008.
We are genuinely interested in helping both the member firm and its client to achieve their goals by matching the referred client to the most appropriate fee-earner within Harper Macleod, and delivering our service to them in the way that best matches their expectations”.
Connect2Law has seen steady membership growth month on month, with member firms now covering the length and breadth of Scotland, from Orkney to Kirkudbright.
Harper Macleod Partner, Christopher Kerr said: “We are delighted with the success of the network, and are particularly pleased to have reached such a key milestone of 100 members. The network has gone from strength to strength and truly is mutually beneficial. Perhaps, most pleasing is the relationships we have been able to build with our member firms.”
In response to demand, Harper Macleod took the decision to appoint one of its solicitors to the role of Business Development Manager to help to manage and develop the scheme. Anne Macdonald, who was appointed to the role, said: “As we suspected, we have found that smaller high street firms have an impressive client list and consequently encounter a variety of interesting and complex cases for which they might not have the time, capacity or experience to handle alone.
Connect2Law member Leandro Franchi, Franchi Law, Glasgow said, “Connect2Law has proved to be a great resource for our firm. We have a large and varied client base and Connect2Law has provided us with the opportunity to find solutions for our clients in areas where we lack particular specialist knowledge.”
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Edinburgh Chamber’s Linda Fenwick and Susan Harkins (far left, front row), with all the other SURF winners and Alex Neil MSP (centre).
On a winning streak! Edinburgh Chamber’s Craigmillar Business Incubator (CBIP) has been awarded the ‘Highly Commended’ certificate in the ‘Partnership’ category of the 2009 SURF Awards, recognising and promoting successful regeneration initiatives in Scotland. The overall objective of SURF (Scottish Urban Regeneration Forum) is to improve the health and wellbeing of residents in Scotland’s disadvantaged communities. The network aims to be the primary arena for debate on community regeneration in Scotland and the SURF Awards acknowledge excellence in regeneration work. The judges agreed that CBIP provides an excellent example of partnership working, leading to demonstrable results. The innovative approach of part-funding the centre through property leases has helped the centre to be sustainable, and has led to the creation of 859 start-ups in an 8 year period with a business survival rate of over 70%. The approach, which the centre has pioneered, is now being extended across other parts of Edinburgh, further demonstrating the sustainability of the model for the future. For more information about the Craigmillar Business Incubator, call us on 0844 736 2992 or email: customerservices@edinburghchamber.co.uk Congratulations to member Anna Henly, of Anna Henly Photography, whose award-winning photograph of an artic fox – displayed here – is currently on show at the Natural History Museum, London, as part of the BBC Wildlife Photographer of the Year 2009 ‘From Pole to Pole’ exhibition. For more information, go to www.annahenly.com
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Conference centre to expand Edinburgh councillors have unanimously granted full planning consent for the enlargement of the city’s landmark Edinburgh International Conference Centre (EICC). The move gives EICC, which is owned by City of Edinburgh Council, approval to finalise the procurement of a main contractor in the New Year, thus paving the way for the centre’s much needed additional function space to open for business early in 2013. The planning committee’s vote in favour of the EICC scheme includes a separate commercial office development and its future sale will largely fund the addition to the conference centre. Councillor Tom Buchanan, Economic Development Convener at the City of Edinburgh Council, said: “The EICC has been central to the regeneration of Edinburgh’s West End and it is therefore fitting that it will play such a major role in developing the last vacant site in the Exchange district. “With the EICC having already delivered more than £250 million to the local economy and the new enlarged facility forecast to bring some £2.34 billion of new money to the city over a thirty year operating period, this decision will help ensure that the Exchange remains a key economic driver for both Edinburgh and Scotland as a whole.” EICC’s Chief Executive, Hans H Rissmann OBE, said: “Edinburgh is established as a favourite destination for global meetings and our new space will help us maintain that leading market position through attracting larger and more profitable events to the city.”
Chambernews Fresh leads to suit your needs We can give you access to a database of 3.5 million business contacts as well as a new online self-service facility!
New openings for Apex Hotels in Edinburgh and London Apex Hotels – one of the UK’s leading operators of four star contemporary hotels – have high hopes for 2010, with the recent opening of two new luxury hotels in Edinburgh and London. The Apex Waterloo Place Hotel opened in a prime city centre location in Edinburgh’s New Town, at the east end of Princes Street, in March last year. This beautiful Georgian property has been transformed into a contemporary four star deluxe hotel.
Chamber Business Solutions can help save time and money by producing a targeted list of business contacts, including contact names of decision makers. We have access to 3.5 million business contacts across the UK, including contact names, addresses, telephone numbers and email addresses. All of this data can be built to your own specification on quality and on price, so you know exactly what you are getting. We have also launched a new self-service option where you can access and search for this information yourself, through our online database.You can now purchase all the sales leads you need and start using them straight away. No minimum fee applies. To register for this service or for further information please contact Chamber Business Solutions on 0131 221 3191 or email Jamie or Bryan at info@chamberbusinesssolutions.co.uk
Central Taxis
Built in 1819, the property was Edinburgh’s first purpose built hotel and the refurbishment sees the building returned to hotel trading after 120 years. With exceptional style and comfort, the hotel features 187 bedrooms and suites, Elliot’s bar and restaurant, extensive conference space, and luxurious Yu Spa facilities including pool, sauna and gym. The brand new Apex London Wall Hotel opened its doors in November 2009. Situated close to the Bank of England in the heart of the financial and business districts in London, the property on Copthall Avenue has been developed as a contemporary four star hotel offering style, comfort and exceptional service. The 89 luxury bedrooms provide guests with the latest business and entertainment facilities including 40” LED TVs and free Wi-Fi internet connection. The hotel also boasts a fully-equipped gym and the stylish Off The Wall Bar and Restaurant. Apex Hotels operate seven contemporary hotels across London, Edinburgh and Dundee.
0131 229 2468 CHIP, PIN & GO!
All Central Taxis accept Credit & Debit cards Edinburgh’s LARGEST taxi company
For more information please visit www.apexhotels.co.uk
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SPECIAL FEATURE
Spring into racing
Hazy Sunshine breaking though the Spring Air, alert horses snatch the bit in expectation, jockeys lower their goggles, the starter raises his flag and silence falls over the rolling hills of the Scottish borders only track- Kelso Racecourse is more than just a great day out, it’s a lifestyle. Voted ‘Britain’s Friendliest Racecourse’ in a Sunday Times survey, Kelso Racecourse is the ideal place to visit for a first time race goer or a seasoned professional. We believe in looking after you in the proper manner and will go to great lengths to make you, the race goer, feel really welcome. Kelso’s beautiful racecourse is situated in the picturesque Scottish Borders, a pleasant 60 minute journey through the charming countryside from Edinburgh City Centre. The course is steeped in history and tradition. Opened in 1822 the original building is still a centre of activity on a race day, with coal fires blazing during the winter months, it maintains a unique charm that has welcomed race goers for over a century. On a lazy spring afternoon, Champagne, canapés and a warm welcome in the Tweedie stand is perhaps the best way to commence your days racing at Kelso. Named after the racecourses’ greatest patrons Reg and Betty Tweedie, the stand was built in 2000 to
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commemorate their endless support of the Scottish Borders track. A family steeped in racing history this is echoed throughout the private rooms, where traditional racing pictures, floral centrepieces and the backdrop of the winning line create anticipation of the day ahead. Striding up the Younger stands framed staircase, with winners of years gone by lining the way, anticipation and excitement clutches even the most robust race goer. Horses may come and go, trainers endure highs and lows, jockeys get older, but the racing remains unchanged etched in history. Situated at the top bend, the Younger stand provides race sponsors with a panoramic view of the course.
We pride ourselves on our ability to give race sponsors exactly what they want; going to great lengths to ensure sponsorship is personal and mutually beneficial. Racing is the second biggest sport in Britain after football, in terms of revenue and attendance so for any business it is an extremely effective way of building brand awareness and customer respect. Kelso provide an individual service to ensure all marketing opportunities are capitalised, no detail is ever left overlooked. With race sponsorship your company can enjoy a hassle free day at the races, knowing Kelso’s caring staff are ensuring all of our 40,000 race goers become familiar with your name.
After being escorted to your private suite over looking the winning post, enjoy your pre race tipster talk with a glass of champagne- while stealing glances at your perfectly positioned banner, ideally situated for maximum Sky Television At The Races coverage, and await your carefully prepared three course lunchsponsors can relax in the knowledge all their pre requisites have been achieved, and enjoy the atmosphere of a race day. We also provide up to 30 exclusive premier badges for your guests, and the opportunity to judge the best turned out horse in the paddock, before watching the race unfold in the private Director’s box. Managing Director Richard Landale will lead you to the winner’s enclosure where you can admire the race winner and make presentations to the winning owner, trainer and jockey, joining in with the amazing adrenalin rush the happy owner is experiencing. Along with permanent branding on course for the year, race sponsors are also entitled to media coverage throughout the Local and National press, a full page advert in the day’s race card and priority links on our website. Our race day TV is fed into all of our private boxes and over the ‘Big Screen’, ensuring your company logo is viewed by all our racing enthusiasts.
complimentary parking, enclosure badges, champagne reception, the finest three course lunch and a luxurious afternoon tea preceded by a knowledgeable pre race tipster, who will hopefully provide you with a winner or two for the day. All tables are tastefully decorated with fresh floral displays and each guest receives a complimentary race program and betting voucher. In addition to our race day team the Racecourse has a committed corporate events team, with many years of experience working with a variety of clients organising events from small business meetings to large exhibitions. The Tweedie Stand breathes fresh air into any business event and there’s a sense of scale and space with views across Kelso Racecourse and the surrounding Scottish Borders countryside. The venue is naturally suited to the big occasion such as product launches, Charity functions, showcases and demonstrations but
also lends a sense of occasion to regional and national conferences. It is an inspirational environment for corporate team building, sports and fun days and sets the right tone for sales meetings and training seminars. Every suite has natural light with views across the racetrack and the town of Kelso. We have technical and catering facilities on site including Wi-Fi access throughout the Tweedie Stand and can assist with any other requirements for your event. Jeanette Thomson, the former Chief Executive of the Scottish Borders Chamber of Commerce heads the events team and her extensive experience of working with business ensures consistent high quality in all aspects of the experience. For full details or to discuss racing fixtures, hospitality or tailoring corporate packages please visit www.kelso-races.co.uk or telephone 01668 280 800.
Kelso caters for individuals ensuring customer care and satisfaction constantly exceeds expectation, to us hospitality is not just a word it is crucial to your enjoyment. We therefore offer a wide range of packages to suit groups of any budget from 2 to 200 in our all inclusive Pavilion Marquee. Typically our all inclusive package offers
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Chambernews Edinburgh Chamber joins Institute of Customer Service Having introduced both our ‘One Step Ahead’ recession support campaign and our Customer Services Team last year in order to give members and contacts the best possible support and service, we decided to formalise that commitment by joining the Institute of Customer Services (ICS) at the end of last year. ICS is the professional body for customer service whose primary purpose is to lead performance and professionalism in this area. It is a membership organisation with a community of over 360 organisational members and 6,000 individual members. In believing that customer service is increasingly the difference between success and failure, ICS helps organisations raise their customer service standards and individuals achieve professional recognition. ICS provides a framework for members to learn from one another and offer wide-
ranging support for continuous service improvement. ICS Membership Director, Shirley McNabney, says: “I am delighted that Edinburgh Chamber of Commerce has joined the Institute of Customer Service. By putting your clients’ needs first and providing a great service experience, they are much more likely to return and remain loyal so it’s really encouraging to see Edinburgh Chamber’s commitment to customer service with the introduction of their new Customer Services Team and their involvement with the Institute. “I very much look forward to working with the Chamber, not only in supporting them in the service they deliver to their members and contacts but also spreading the customer service message amongst the Edinburgh business community.”
Shirley McNabney presents Edinburgh Chamber Customer Services Executive Carrie Wilson with our ICS membership plaque
For more information call 07769 978718, email Shirley.mcnabney@icsmail.co.uk or visit: www.instituteofcustomerservice.com
Making the most of mentoring Have you ever wanted an objective view of your company, to help you realise your goals and make plans to attain them? Perhaps you want to learn alongside an experienced business person, to develop new skills and expand your network of contacts?
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These were some of the benefits that Robin Mehta of Technology Consult experienced from his mentoring match with Alan Lennon, MD of Lennon Design, through the Chamber’s Business Mentoring Scotland Programme.
At a recent event for the mentors, Alan was awarded Business Mentoring Scotland, Edinburgh Mentor of the Year 2009. This enjoyable evening was also an opportunity to thank the mentors for their support of the programme.
Robin said: “The mentoring scheme has given me confidence in making decisions that I feel sure I would not have made without being able to discuss things with someone who had been there already. Each and every decision has helped me grow Technology Consult into the profitable business it is today.”
Alan says: “From my point of view the match has gone well; I have enjoyed seeing the beneficial outcomes from our discussion. In a relatively short timeframe, there has been real growth of the company, a tightening up of administrative procedures and an improved, more focused corporate identity. As the company grows and goes from strength to
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Alan Lennon (third from the left) is awarded his Edinburgh Mentor of the Year 2009 award by Edinburgh Chamber’s (L to R) Orela Deane, Alasdair Kerr and Bryan Leslie
strength, the challenges ahead will be about managing that growth to ensure that it is steady and sustainable.”
For more information on becoming a mentor or mentee, please contact Fraser Lusty on 0131 221 3172 or e-mail fraser.lusty@edinburghchamber.co.uk
Bethebest Social media training Social media can be defined as millions of people having a good conversation online. It’s as simple as that, but the numbers are frankly astounding: n 20 hours of video are uploaded to YouTube every minute n Flickr had 3.6 billion photos as of June 2009 n If Facebook was a country, it would be the world’s 4th largest n Twitter grew by 1,382% in the year to February 2009, with around 27 million messages tweeted daily n It took 13 years for television to reach its first 50 million viewers; Facebook gained 100 million users in 9 months n Social networking is now the most popular activity on the web
Crucially, when it comes to finding products and services, people don’t much care what Google thinks – and they’re increasingly deaf and blind to advertising. Instead, we ask their friends. ‘Friends’ in this context means people we are connected to in massive social networks.
evangelists; and bold enough to accept that the value of your brand lies in what people are saying about it, not your mission statement.
While the stats can seem scary, there’s a great opportunity right now for businesses to connect with new audiences in social spaces.
The Chamber runs a series of training courses to develop skills on social media in partnership with Blether Media. The courses range from introductory to advanced training on specific social networks such as Twitter, LinkedIn and Facebook.
You just have to be smart enough to understand the media; good enough to build a fan base and turn fans into
For more details, go to www.edinburghchamber.co.uk and check out our Open Courses listing.
The streat appoints Johnston Carmichael An Irish-founded cafe empire has appointed Johnston Carmichael to help grow its franchise operation in Scotland to 25 stores within the next five years. The streat® which offers high quality delicatessen food and coffees at mid market prices, has opened its third store in Airdrie under the guidance of franchisor Gerry Carey.
The streat® is an excellent prospect thanks to a strong trading record in Ireland, established brand and excellent support network.
Mr Carey, the former head of retail operations for Rangers FC, has turned to Johnston Carmichael, Scotland’s largest independent firm of chartered accountants, for advice on deals with upwards of 20 new franchise owners across Scotland. The firm will also help with tax, accounting and general business advice.
“Working with the banks, we know that they are more inclined to lend to a franchise model which offers certainty and support for business owners. Prospective franchisees would need to prove their own business credentials and hit a reasonable footfall, and that will come from picking the right locations.”
Mark Houston, partner of Johnston Carmichael, said: “Franchises are going through a revival at the moment, despite the economic situation. We’re seeing good quality people, some with retail experience, looking to start new ventures on the back of a redundancy situation.
Mr Carey said: “Finding business advisers with franchise experience and the right connections meant Johnston Carmichael was an obvious call. I’ve known Mark and his colleagues for a while and we are looking forward to working with them to establish the streat® in Scotland.”
If you would like more information about advertising opportunities in Edinburgh Business Comment
Please contact John Neilson Managing Director, Distinctive Publishing Limited, 8th Floor, Aidan House, Sunderland Road, Gateshead NE8 3HU
Telephone 0191 4788316 john.neilson@distinctivegroup.co.uk
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Sykesglobal SPECIAL FEATURE
Sykes - the Edinburgh contact centre group providing more valuable solutions
The secret behind success Call Centre Director Les Torrance explains SYKES? Who are they and what do they do? It’s probably the most frequent question I get asked, and rather than respond by saying that we are a contact centre, and watch the eyes glaze over, I state that we are a company which specialises in looking after our clients’ consumers. That gets their attention! Given that we employ almost 700 people in Scotland, and are part of a global family with over 50 centres spread across the world with a workforce of over 50,000 people, it may seem surprising that the SYKES brand is not recognised. However there is a deliberate strategy here, where it is more important to SYKES and their large portfolio of Fortune 100 companies that we promote their brand not ours. The Edinburgh centre, which also hosts EMEA headquarters, provides pan-European support across 16 languages in 20 different countries using a variety of different channels
Kenny Morris (41) directs SYKES’ operations in Western Europe with responsibility for six multilingual customer support centres employing some 2000 people on Northern Europe, the Middle East & Africa. He joined the company at a senior level in 2002.
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making it truly a multi-media contact centre. Our clients come to us for an end-to-end solution, which may sound like a cliché but comprehensively describes the leveraged service we provide for our clients – far removed from a telephone-only driven call centre. Specialising in five key service offerings, customer service, technical support, sales\ lead generation, fulfilment\distribution and financial reconciliation services, we differentiate ourselves in the market by being able to provide a full end-to-end solution. For example, our unique Client Finance Reconciliation Service enables SYKES to process payment transactions on behalf of our clients using multi currency and multi payment methods. This solution also provides them with a secure effective distance selling fraud risk management system. Coupled with our triple ISO rated fulfilment centre based in Galashiels, we are able to provide a highly
Marco Kelly (39) is a Senior Accounts Manager ay SYKES. He joined as a technical support agent in 1999 and progressed upwards as a Team Lead and then Account Manager. Marco is now responsible for client revenues running into millions.
flexible opportunity in pick, pack, ship and returns management solutions. Sykes has for example developed its ability to provide services to small businesses, who often find it difficult to get the kind of support they need, particularly multilingual support. As Les Torrance confirms “This is a people industry and if we don’t employ the right people, train, develop, support and encourage them to associate and engage with the brand they are supporting, we won’t be successful. “Lastly and in these chastened times,” says Les Torrance,” SYKES is a major Scottish employer. The opportunities from agent level up to senior management are legion – if you’re the ambitious sort, we might be able to get together. Profiles of three members of our very successful team are shown below. You can call us on +44 (0)131 458 6500.”
Barrie Wilkins (23) was Samsung Escalations Team Lead in charge of all customer queries on this one account. But has recently been promoted to Account Program Manager. He joined SYKES when he was 17.
Goinginternational Dubai is open for business Fears for Dubai’s economic future have been fuelled in recent months by dramatic media headlines declaring the city and state to be bankrupt. Despite the announcement of a $10 billion bail-out by neighbouring Emirate Abu Dhabi last December, concerns remain in the global economy over debtladen Dubai’s economic future and financial sustainability. However, a recent trip by Scottish Chambers International (SCI) to the region challenged these headlines and concerns, finding Dubai well and truly open for business. Whilst there is no denying that some sectors and companies in Dubai have a debt repayment problem, news about the collapse of this crucial global market is far from the truth. Much of Dubai’s economy continues to grow and offers significant opportunities for Scottish businesses. The difficulties experiences by Dubai’s economy relate to its troubled real estate sector. However, a dramatic fall in property prices and rents, whilst painful to bear by investors and their funders, has brought down the cost of living along with the cost of doing business in the city. This in time will contribute to savings and investments and will help to bolster the state’s ability to grow out of its debts. Despite this setback, Dubai has reached critical
mass as a regional trading hub and is wellpositioned to build on this strength. While there has been a slowdown in the growth of its economy, Dubai remains a strategic trading and financial hub and is the gateway to the Emirates, Gulf region and the Far East. In a recent trip to the United Arab Emirates, Scottish Chambers International Director, Alasdair Kerr met Dubai and Abu Dhabi Chambers of Commerce, along with a number of key business leaders and partners. He said: “A lot of the media coverage we have seen in the UK has been sensationalised. Whilst there clearly have been financial difficulties, I have been impressed by Dubai’s ability to refinance most of its debt payments. Dubai and the UAE will work together to contain and manage these issues. I am confident that the region will continue to prosper, having laid the ground and infrastructure for sustainable growth.”
One of seven Emirates that make up the United Arab Emirates (UAE), Dubai has a population of 1.8 million. Having embarked on a highly successful economic diversification strategy, it has dramatically reduced its dependency on the oil and gas industry. Nowadays, non-oil sectors account for 96% of the Emirate’s Gross Domestic Product (GDP), which was valued at £28 billion in 2007. Of this, the services sector accounts for 74% of GDP. Dubai’s priority sectors are retail, tourism, infrastructure, logistics, trade, construction, health, finance, education and manufacturing. Alasdair Kerr said: “Dubai is a crucial gateway for Scottish businesses with growth potential to enter the lucrative Middle East, South East and Far East markets. Through Scottish Chambers International and our international networks, we have developed key contacts, access to services, contract opportunities and networks that can help businesses explore and enter these markets efficiently. While access to finance for growth and innovation might be tight in our home market, Scottish businesses seeking investment shouldn’t forget that significant opportunities still exist in the international arena. SCI is your partner to access this support. www.scottishchambersinternational.co.uk
Don’t get caught out by currency fluctuations in 2010 Sterling had a mixed year in 2009, gaining against most of its low yielding counterparts (U.S. dollar, euro, Swiss franc and Japanese yen) while slumping against higher yield risk based currencies such as the Australian dollar, NZ dollar, South African rand and Norwegian Krone.
financial crisis, and it is clear the pound has suffered against many of its major trading partners. UK based companies reliant on imports have therefore been squeezed on margin, making the kind of percentage moves seen over the last year a high risk factor when costing and pricing products.
UK based companies with import and/ or export relations with these countries mentioned would have experienced net swings over the year of anywhere between seven and fourteen percent.
Head of Treasury Services, David Lamb says;
However wind back to the latter part of 2008, and the beginning of the global
‘No1 Currency can reduce risk by offering a tailored currency service providing both fixed and time option forward contracts which, if used wisely, can eliminate much of the exchange rate volatility factor and thus protecting a company’s natural margin.’
No1 Currency’s exchange rates are consistently more competitive than those quoted by high street banks, thus adding a further saving for those who have a need for foreign currency transactions. If you would like to speak to one of our foreign currency specialists call 0131 476 7371 or visit www.no1currency.com
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Edinburgh is UK Chamber of the Year Edinburgh Chamber of Commerce has scooped the top prize at the annual British Chambers of Commerce Award, being acclaimed Best Chamber in the UK. 01
Edinburgh Chamber staff are presented with the Chamber of the Year award by Julian Stringer of Qdos. L to R: Maureen Munro, Graham Birse, Sharon Ritchie, Julian Stringer and Alasdair Kerr.
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It hasn’t quite sunk in yet… Graham & Maureen are temporarily stunned by the win!
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Royal Botanic Garden On the 12th of November last year, we invited members to a private drinks and networking evening at the Royal Botanic Garden Edinburgh’s gorgeous new John Hope Gateway visitor centre, which only opened its doors a month earlier. Guests enjoyed the opportunity to brows this exciting
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new architectural masterpiece of a venue, which includes permanent and temporary exhibitions, a Real Life Science room, an education room, a restaurant with indoor and outdoor seating, a VIP meeting or event space and a botanics shop.
Our Sharon with Ross Laure, Board member of Braidwood Associates, who came in 3rd place in the ‘Achievement in International Business’ category
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Morgan Carberry of Bulbecks Ltd and Alan Burke of Bolland & Burke Chartered Accountants enjoy a festive cocktail
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Laura McKie of Laura McKie Garden Design and husband Jim McKie, Perdiccas Ltd., share a laugh
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L to R: Stewart Geddes of the RBS Group with Helen Watson, Pinpoint Scotland Ltd, and Kate Holden of Virtuallythere
The business of branding – it’s a love thing! It sounds a bit frivolous, possibly even slightly naughty, but in the world of advertising and marketing, ‘Lovemarks’ are big business. On 10 December Simon Francis, CEO with advertising giant Saatchi & Saatchi, joined us at The Balmoral Hotel to tell Premier Series guests all about the importance of ensuring that customers connect emotionally with a
brand. He argued that although quality is of course equally important for the longevity of a brand, you gotta get some lovin’ goin’ for you brand if you want to really stand out. The dinner and drinks reception was sponsored by Partner in Enterprise Spire Murrayfield Hospital.
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It’s a love thing – Simon Francis put forward a passionate case for the importance of connecting emotionally to a brand.
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L to R: Edinburgh Chamber CEO Ron Hewitt with Paul Ford, Julie Campbell and Wally Bourdelov of Spire, and Graham Bryce of Bauer Media
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The colourful tie brigade: (L to R) Alex Stewart, Ocean 70, Sandy Manson, Johnston Carmichael, Chris Perkins, Fairplace, Jim McKie, Perdiccas, and Andrew McGeough, Delotte
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Max Thompson (left) of Max Design and Erick Davidson of Tayburn Limited
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SPECIAL FEATURE
Making the most of your assets
It’s a sweeping statement to say that all businesses have a need for some form of asset finance funding, but in reality it’s not far from the truth. There are numerous scenarios in which borrowing against assets could prove an attraction option. Whether to purchase commercial vehicles, production line equipment, construction tools or agricultural machinery, many businesses will consider applying for asset finance funding at some point in their development. Given the recent difficulties that many small and medium sized enterprises (SMEs) have experienced in securing funds from their banks, it may seem perverse to remind businesses of the lending options which are supposedly available to them. However, despite the pressures facing the wider banking industry, at Clydesdale Bank we have continued to lend to SMEs throughout the recession and are committed to doing so into the future. For this reason, supporting SMEs in and around the Scottish capital is one of the main priorities for our Edinburgh Financial Solutions Centre (FSC). Providing asset finance funding to local businesses is one way that we have been able to make a difference in the Edinburgh business community. We have a specialist asset finance service based within our Edinburgh FSC and team members who are available to meet with business owners face-to-face. By taking into
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account the cash flow of the business and the life expectancy of the asset, we seek to build appropriate funding solutions. Lending can be structured on one of our standard products or else we are able to tailor a product to reflect the individual needs of the business. Key factors we consider when putting together funding solutions include: experience and track record of management teams, ability to service ongoing obligations, robustness of income streams and overall strategy for the business. Full assessment of these, together with healthy two-way communication between lender and borrower, make for an efficient approval process.
individuals, and again we are able to tailor any arrangement to individual needs. So whether it be a new car, boat or even an aircraft that you are looking to buy, we can help you achieve it. At Clydesdale Bank, we seek to place ourselves at the heart of the local business community in Edinburgh. We are committed to continue to build funding solutions for Edinburgh-based SMEs and would encourage anyone currently considering their banking options to discuss with us how we can play a part. Robert Gibson is the Managing Partner of Clydesdale Bank’s Edinburgh Financial Solutions Centre at 50 Lothian Road, EH3 9BT.
As you would expect, we will also take a close look at the cash flow that will contribute to the repayment of any lending. Although we take historic cash flow into account, we also pay close attention to projections of future cash flow generated by the asset that is being purchased. The clearer this is, the easier it is for us to make a decision. What’s more, it isn’t only businesses which can benefit from borrowing against their assets. We also offer asset finance solutions to
Robert Gibson
60seconds Q In five words or less, what do you do? A I facilitate Wellbeing in Successful Employers (W.I.S.E.) Q How long have you been a Chamber member? A Six months Q Why did you join? A As our entire business has been developed by ‘word of mouth’, the chamber provides an ideal place to continue this approach. Q What services do you use? A So far marketing, however we have also been to a couple of events and will continue to do so throughout 2010.
Name: Andrew Hurst Company Name: Smart HR Solutions Limited Website: www.smart-hr.co.uk
Q What’s the best business/benefit you have won through the Chamber? A Networking is the main benefit so far – our approach to wellbeing is pretty unique and is best experienced rather than read about. Q Are there any additional services or information you’d be particularly interested in? A The mentoring may be of interest, especially as the business has grown significantly in the last three years and continues to do so. Q If you were telling another business person about the Chamber, what’s the first thing you would say? A Joining the chamber actually gets you thinking about moving your company forward. Q Where do you read your copy of Business Comment? A Anywhere with a coffee, knowing I have 15 minutes to catch up on things.
A campaign to get your teeth into The Stafford Street Dental Care team is so passionate about dental health that they are taking to the streets to get Edinburgh’s citizens thinking about how to do the best for their teeth and gums. Dentists Yann and Gilly Maidment have launched a “Top tips for teeth” campaign and want to reach out into as many of the City’s offices and homes as possible by distributing cards highlighting how to improve dental health. The couple run Stafford Street Dental Care and, together with their team, they have decided to run the campaign to help reduce the amount of restorative treatment in their practice. They estimate that at least 100 people a year take advantage of their Rescue and Repair package. This is for non-registered patients who have an emergency and need to see a dentist. Gilly said: “We feel pretty upset when we see new patients with poor dental health who for years think they have been doing all they can. Instead, just sitting at work or at home and snacking, they subject their teeth to regular acid attacks and end up suffering from decay or erosion.” “When we realised how many patients we were seeing who wished they had been better informed, we decided it was time to take preemptive action and reach out into Edinburgh homes and workplaces and get people thinking how they could improve their dental health.” For more information, go to www.staffordstdental.co.uk
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Chambernews Edinburgh Community Resilience Week The main aim of the week is to further enhance community resilience and promote understanding between business and other key sectors and public sector organisations 2nd A nnual Edin within Edinburgh. Comm burgh unit
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Te Worksho rrorism Aware p (PRE VENT) ness Act No w (All Co mmunitie ion s Toge Op ther) en e ing Ev ers Polic ent City of Lothian and Bord ce Ed rity Conferen All day Afterno National Secu Conferen inburgh Coun Thursday on Sess cil ce ion Ci 4 March Wedne ty of Ed k sd urgh.gov.u ay M a.brown@edinb 3 M Worksho inburgh Coun orning arch queries to nikol cil lice.uk ps Session Please direct any urity@lbp.pnn.po Project or Adivnationalsec Griffin Afterno on Session Thursd ay Project All day 4 Marc ARGUS h Lothian an Nationa d Borders Po Please dir l Securit lic ect any y Confe e qu rence or Adivn eries to nikola.br ationals ecurity@ own@edinburg lbp.pnn.p h.gov.uk olice.uk ion
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n enhance your organisation’s preparedness n participate in specialist-led workshops and debates n network with other organisations across a wide range of sectors n attend police-led training which focuses on the Prevent strand of the Contest strategy
Following the success of last year’s week of events, the Edinburgh Chamber of Commerce, the City of Edinburgh Council and Lothian and Borders Police partnership invites you to the 2nd Annual Edinburgh Community Resilience Week, 1–4 March 2010.
The four-day event consists of a range of seminars, workshops and conferences and is open to anyone in business with an interest in business continuity or National security issues.You can pick and choose form the programme below, which includes some free events and some that carry a cost:
Monday 1 March Morning Session: Counter Terrorism Awareness Workshop (PREVENT) Evening Session: Act Now (All Communities Together) Tuesday 2 March Morning Session Opening Event: City of Edinburgh Council Conference Afternoon Session: City of Edinburgh Council Workshops Wednesday 3 March Morning Session: Project Griffin Afternoon Session: Project ARGUS Thursday 4 March All day Lothian and Borders Police National Security Conference
For more information, or to sign up, please email: Adivnationalsecurity@lbp.pnn.police.uk
Money attachment – a new debt recovery tool Money attachment has come into force in Scotland, bringing the country into line with England, Wales, Northern Ireland, and many other countries. in cash and cheques is frequently kept in large amounts – the implications will be particularly serious. People owning and running such businesses, where they may be in financial difficulties, need to be aware of these changes and prepare themselves accordingly.
It is a means of enforcing a court decree or document of debt to recover sums owed by debtors in the commercial sector. The system now allows creditors in Scotland to specifically seize cash in sterling or any other currency, cheques and money orders held in business premises in satisfaction of any debts owed. In particular, this new legislation is a useful collection tool for landlords, wholesale suppliers and HMRC. Money attachment is not permitted outwith the hours of 8am to 8pm Monday-Friday, on Sundays or on public holidays, but special permission to do so can be sought from the court. Many commercial creditors, keen to secure maximum advantage by attaching
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For more information on the introduction of money attachment and its ramifications, please contact David Whyte, partner at Brodies LLP, on david.whyte@brodies.com. money at the close of business late in an evening, or on Sundays and local public holidays, can make such application. The impact of money attachment is likely to be considerable in the business community, but for retail concerns including pubs, clubs, restaurants and shops – where money
Stay One Step Ahead with free branding & marketing advice; call 0844 736 2992
Theinterview Innovation the key for celebrity chef Tommy Miah, entrepreneur and internationally-known celebrity chef, is a man who travels extensively as he grows his business and supports his many charity interests. From the length and breadth of the UK to his native Bangladesh, Tommy has built up a reputation for a highly innovative approach to the business of food.
Tommy said: “The winners have gone onto greater things over the years. Being a chef, I am regularly introducing new recipes and winning dishes from the competition.”
The London one represents his first venture into the Capital’s hotel scene and the new Tommy Miah’s Raj Hotel stands at the corner of Ockendon Road and Essex Road.
However, wherever he travels, he is always drawn back to Edinburgh, the city that kickstarted his success story and where he retains significant business interests.
But his support for aspiring young chefs does not stop there and Edinburgh is playing a key role in helping to support the Indian restaurant owners of the future through its support for the Tommy Miah Hospitality Management Institute, in Bangladesh.
For Tommy, such ambition is crucial in order for a business to survive in such tough economic conditions - and he remains grateful to Edinburgh for its part in shaping that philosophy.
Tommy Miah originates from Bangladesh but grew up in Birmingham, where he trained as a chef and worked as a kitchen porter before moving on to Edinburgh to open the Raj Restaurant more than two decades ago. Since then, his commitment to high quality food and a constantly evolving menu means that the Raj has won many awards. Tommy says that he is grateful for the way Edinburgh has embraced him and his family. He said: “Edinburgh has been good for me for business and my family, especially bringing up children.” As a way of saying thank you to the city, he has done everything in his power to raise Edinburgh’s profile on the world stage, not least through the International Indian Chef of the Year Competition. Founded by Tommy 15 years ago, the competition has developed into the prestigious event in the Indian culinary calendar, attracting 5000 entrants – both amateur and professional – from all corners of the world and ending in Edinburgh with The Curry Ball, a black-tie event to raise funds for the Sreepur Village Orphanage, in Bangladesh. Tommy said: “The International Indian Chef of the Year Competition has been a great success and the finals have always been in Edinburgh because judges love coming here with their families. Having the competition here helps promote the city.” He also does what he can to further support successful entrants to the competition, not least in the Raj itself.
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A partnership between the restaurant owner and Edinburgh’s Telford College - which hosts the finals of International Indian Chef of the Year - the Institute offers students a unique opportunity to learn about the hospitality trade in both Bangladesh and Scotland.
He said: “Recession has hit everywhere but the one that will survive is the one that comes up with innovative ideas and works hard. “Edinburgh will always be part of my expansion because my career took off from here.”
After completing an Access course at the Institute or in one of the other colleges or universities in Bangladesh, students can then study towards an HND in Hospitality at Telford, with the option of an internship.
Tommy also regularly returns to Bangladesh, where he has diverse business interests including his signature restaurant The Heritage, the home of his original banglafusion style of cooking and fine dining.
The course covers everything from food production and hygiene to hospitality and Tommy, who promotes the partnership in Bangladesh and helps recruit applicants, said: “I am very happy to have established this partnership with Edinburgh’s Telford College. The College has first-class facilities matched to an outstanding academic track record.
He devotes an increasing amount of his energy to projects in Bangladesh, ranging from clothing and textiles to food manufacture, in effort to raise the profile of his native country and increase opportunities for Bangladeshis.
“I’m confident that, working together, we will be able to provide excellent educational and career opportunities for many young people from Bangladesh”. Edinburgh was also the home of another of Tommy’s innovative ideas, the launch several years ago of the Raj Hotel Group, which runs individually styled Indian-themed boutique hotels. Edinburgh saw the first one opened. Tommy said: “It was a new concept in UK and the response has been good with Edinburgh being one of the best cities in the world for tourists. Now we have branches in London, Bangladesh and few more will open in the next year. “
Underpinning his work is his growing reputation as a celebrity chef on television, although that tends to be on Asian TV rather than UK channels. He said: “Television presence is very strong for branding but I have to say for some reason we Asians don’t seem to favour the British TV. “Look at all the channels but do you see an Indian presenting a weekly programme? Only recently, Anjum Anand has some success because of her acting career. “For that reason I decided to go to Bangladesh for the past 15 years and I have two weekly cooking programmes that I present there. Here in the UK, I only concentrate on my business expansion.”
Recession has hit “everywhere but the one that will survive is the one that comes up with innovative ideas and works hard
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Tommy Mia
By John Dean deangriss@btinternet.com
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Coverfeature What being number one means to you It’s nice to be recognised. And when the British Chambers of Commerce awarded Edinburgh the UK Chamber of the Year in November, we all walked a little taller and enjoyed the attention. Like any successful team, however, we want to defend our trophy. And so what matters to us now is not winning the award as much as building on the recognition it brings by adding even more services and discounts to our members and clients. After all, that’s what a membership organisation ought to be about. We’d like to thank our members and partners in enterprise for continuing to support us and invest in Edinburgh Chamber. Winning your respect and working in partnership is what keeps us in business. We never forget that membership is a discretionary budget item – and therefore vulnerable in recession. But we’ve proved that the Chamber network is even more relevant in difficult times, adding value to your bottom line. And so every membership renewal coming to you from now on will list the net savings to your company as a consequence of your investment in us. We don’t intend to stop there, or even pause for breath. There’s work to be done in adding more services to our membership offer, including the new Business Stream ‘super user’ discount for your water rates, exclusive to Edinburgh Chamber members, saving you 2.25% on your non domestic water bills, worth hundreds of pounds to most companies.
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“This is a truly remarkable achievement. Not only did Scottish Chambers of Commerce take a quarter of all first places but it was also the first time a Scottish Chamber has been awarded the most prestigious accolade. Being runner-up in the ‘International Chamber of the Year’ award also deserves recognition.
We’re also expanding our horizons in order to help you access new business opportunities. At the end of 2009, Enterprise Minister Jim Mather announced a £7.5 million contract for Edinburgh Business Development, part of Edinburgh Chamber of Commerce, to undertake a threeyear ‘Intelligent Exporter’ programme, in partnership with Scottish Chambers of Commerce, the Dti and Scottish Development International. This will enable more Scottish companies, including our members, to access markets in areas around the world where growth has been restored and recovery is well underway, crucial to our own recovery from recession. We believe that our Chamber of the Year award recognises the skills, endeavour and effort of all our members and clients, as well as all our employees. We are proud of our city and believe in its economic potential and this encouragement goes a long way in supporting our efforts to climb back up the hill to economic security.
“This success is a powerful testament to Edinburgh Chamber’s hard work, excellence and commitment to local member businesses. It also demonstrates that despite the recession and a rapidly changing economic climate, Scotland is a great place to live, work and excel in business. I am not surprised, therefore, that delegates from across UK Chambers are visiting Edinburgh to experience for themselves the ‘secrets of your success’.”
In the words of the First Minister of Scotland, Rt Hon Alex Salmond MSP:
“We re-joined Edinburgh Chamber at the start of 2009 and have been extremely impressed. Not only does the Chamber give you access to some of the most useful and inspiring training & networking, but to also have access to legal and HR assistance is invaluable to a small company like us. In fact I would go so far as to say the Chamber is essential for any business. Service, commitment, massive value for money and creative thinking it’s all here! I would recommend joining the Edinburgh Chamber of Commerce to anyone.” Alex Kirby, Managing Director, Elastic Creative
A key factor to business success is the ability to define new ways forward in our challenging economic circumstances – and to offer customer more options, good value and high quality is crucial. We’re constantly building on and adding to the products and services we offer our members and other partners, so there really has never been a better time to make the most of your membership. And as we face up to the challenges of 2010, remember that the Edinburgh Chamber team is here to help you and your business – so please get in touch if you’d like us to help you find new opportunities and networks.
We want you to put us to the test – call our Customer Services Team on 0844 736 2992 and make sure you access the same benefits and opportunities as these members have:
“Since becoming a Partner in Enterprise, the support from the Chamber has reached an even higher level, with a customised service that gives us the assurance that we can call and depend on the Chamber’s entire team. The insights, tips and specifically tailored guidance provided by the Chamber have proven invaluable to our experience in making the Edinburgh Tram Project work.” Mike Connelly, Stakeholder Relationship Manager, tie limited
Call our Customer Services Team if you have any questions, feedback or need help with anything at all, on 0844 736 2992 and the UK’s #1 Chamber will come to the rescue!
Stay One Step Ahead with free branding & marketing advice; call 0844 736 2992
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Lifescience When scientific excellence meets good business thinking
These are exciting times for Scottish businesses associated with life sciences. One of the thriving sectors in Scotland, it is rapidly gaining the country an international reputation - and Edinburgh is playing a key role in realising the massive potential. Figures compiled by Scottish Enterprise, one of the organisations involved in mapping out a future for the industry, show that Scotland is already one of Europe’s leading locations for life sciences investment, success driven by a combination of business and academia. According to the figures: • Scotland’s life sciences sector consists of more than 620 organisations, employing more than 31,500 employees. • The industry adds more than £3 billion to the Scottish economy annually. • Scotland has internationally recognised research expertise in areas such as translational medicine, reproductive
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biology, diabetes, oncology, stem cells and infectious diseases. • Scotland’s company base has specialisms across all of the main life sciences segments encompassing therapeutics, medical devices, diagnostics, contract research services, contract manufacturing and elements of healthcare services. Rhona Allison, Senior Director of Life Sciences at Scottish Enterprise, said: “Over the past ten years, our life sciences sector has grown considerably. Foreign investment has played an integral part in this development. Indeed, more than 1,363 life sciences jobs were created in the past two years as a result of international firms such as Johnston & Johnston, PPD and Quintiles recognising the value that being based in Scotland can have for their business. “Currently, more medical research is conducted per capita in Scotland than
anywhere else in Europe and our universities have become renowned around the world for their groundbreaking work in areas such as translational medicine and stem cell research.” Offering great opportunities are trends seen as mapping out the future of the industry, including the emergence of personalised medicine, the growing trend among big companies to outsource much of their work or to seek partners, the growing popularity of alternative therapies and the increasing use of technology to speed up the rate of discoveries. Edinburgh sits proudly at the heart of the Scottish sector and one of the recent major initiatives was the launch of a project to further develop the city’s role, linked to the development of a BioQuarter in the city. The £12 million commercialisation strategy, funded by Scottish Enterprise
and the University of Edinburgh, was designed to increase commercial activity at the University’s College of Medicine and Veterinary Medicine and translate its world-leading research into new therapies for patients. Rhona Allison, of Scottish Enterprise, said: “The challenge for us as at Scottish Enterprise is how to turn the research expertise and knowledge into a successful and thriving industry that generates wealth and adds value to the wider economy. “To help support the wider sector we are investing in high quality infrastructure that will help nurture spin-out companies while also continuing to attract investment from international firms. “Edinburgh BioQuarter, for example, will position Scotland as one of the world’s top ten hubs for biomedical research and development and will lead to the creation of about 6,000 jobs. The Scottish Academic Health Sciences Collaboration builds on the success of the Scottish company, TMRI, the world’s first translational medicine collaboration with Wyeth. “This level of collaboration existing between the industry, academia, the health service and the wider public sector is a real strength for Scotland. “This approach has led to the development of the Scottish Life Sciences industry strategy, a global first for a nation, which is owned by the Scottish life sciences community and sets out the next steps required to ensure Scotland can have a globally orientated, sustainable, fully-connected life sciences sector by 2020.” One of the areas which offers great potential is animal sciences, the research and development of ways to improve the welfare of livestock, seen as particularly important when the world faces food shortages in some area. Scotland already has the largest concentration of animal science related expertise anywhere in Europe, including two of the UK’s seven veterinary schools. It is a sector that supports plenty of jobs: science and technology contribute to more than 8% of all Scottish employment and in the Edinburgh City region, 22% of the work is in the Life Sciences sector. Life Sciences business in the Edinburgh City region already accounts for about half of Scotland’s life sciences activity.
But there is more to come, according to Professor David Hume, director of the Edinburgh-based Roslin Institute, a Biotechnology and Biological Sciences Research Council Institute associated with the University of Edinburgh’s Royal (Dick) School of Veterinary Studies. Roslin and its partners are conducting a number of research projects into animal health and welfare through a better understanding of genetics and disease and ways to improve quality of life for livestock.
“ Currently, more medical research is conducted per capita in Scotland than anywhere else in Europe...
”
Pointing out that the animal science research sector in Scotland accounts for more £75 million of public research income per annum and currently employs approximately 1000 researchers and support scientists, Prof Hume said: “Scotland is already a world leader in this field. “One of the appeals is that we have strength across a broad range of animal sciences. Areas which we are looking at include further improving animal welfare and improving productivity. There really is great potential in this sector.” Edinburgh’s commitment to building on its scientific strength is emphasised by the
existence of Edinburgh Science Triangle, which brings together the business and academic research sides of the community across the city region and was in 2007 named the most enterprising area in Scotland in the Enterprising Britain Competition. Barry Shafe, Edinburgh Science Triangle Project Director, said: “Edinburgh is home to top-tier universities and research institutes and is a world influencer in Life Sciences, Informatics, Micro- and Opto-electronics and energy. Whilst many cities around the world claim a strength in Life Sciences, Edinburgh is unusual in being at the forefront of a many specialisms rather than just one or two. “Right now the new Scottish Centre of Regenerative Medicine is being built at Edinburgh BioQuarter and at the same time there is another £100m of infrastructure development out at Easter Bush near Roslin where Europe’s greatest concentration of world class scientists in animal health is located.” Within Edinburgh Science Triangle can be found seven separate science parks at various stages of development. Four of these are dedicated to Life Sciences but some of the largest employers in the sector are based at two generalist parks, Heriot-Watt Research Park and Edinburgh Technopole. Barry said: “Edinburgh Science Triangle offers a vital link between commercial business and academic research activity, providing access to knowledge and expertise, facilities and new technologies as they emerge. “Companies based on the Science Parks are in an excellent position to take advantage of such resources and opportunities, and some proactively develop collaborative R&D projects with universities. “That is a major reason why Edinburgh Science Triangle is ranked in the top 10 technology regions in Europe.” Central to the success is partnership. Rhona Allison said: “It is Scotland’s “joined-up” approach with industry, academia, the health service and the wider public sector that makes Scotland a key player in the life sciences sector. “Edinburgh plays a very important role in the life sciences sector. Edinburgh University is ranked as one of the top 10 universities in Europe and between them, Edinburgh and Glasgow universities have the two leading schools of vet medicine in the UK.”
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ProďŹ t from Knowledge
Edinburgh Napier University is a leading modern, professional university offering a range of services to improve your proďŹ tability. From consultancy and research to staff development and work placements, our services and expertise will give your business a competitive advantage. Visit: www.napier.ac.uk/kt One of the UK’s top ten universities for graduate employability* *HESA 2009
SPECIAL FEATURE
“The business world doesn’t stand still and neither do we at Edinburgh Napier University,” said Professor Dame Joan Stringer, Principal and Vice-Chancellor. “That’s why our degree courses and research are built on the practical needs of business and industry. Staff have close and productive relationships with industry to develop innovative solutions for businesses. Our expertise includes contract research, consultancy and workforce training - often accessing financial support to reduce the cost to business.” World leading research Edinburgh Napier specialises in applied research, much of which is near to market and of direct relevance to the immediate needs of Scottish business. The UK Research Assessment Exercise in 2008 identified six areas of the University’s research as ‘World Leading’ including Architecture and Built Environment, Allied Health (Biomedicine), Civil Engineering, English Language and Literature, Library and Information Management and Nursing and Midwifery. New research and knowledge transfer institutes Nine new institutes have been established to streamline business access to the University’s services and provide a rapid, responsive, customer-focused service. Their expertise covers leadership and management skills, employment research, energy, sustainable construction, transport, forest products, cultural and creative arts, science and health innovation, product design and manufacture and informatics research and digital technology. Each institute links closely to the Scottish Enterprise priority sectors and has an advisory board with high-level external representation. Award-winning In 2009, Edinburgh Napier University was awarded the Queen’s Anniversary Prize for its research in ‘Innovative housing construction for environmental benefit and quality of life’.
“ That’s why our degree courses and research are built on the practical needs of business and industry The research, which has benefited over 1 million home owners, involved new innovative wall and floor constructions to dramatically reduce noise transmission within new homes. It was one of the largest and most intensive research projects ever undertaken between a university and the house building industry. It was funded by the Home Builders’ Federation and 13 of the country’s biggest house builders. Over 40 new products have been developed incorporating the processes and standards developed by the research team.
”
companies have increased by over £1.5 million. 2kT is supported by the Scottish Government SEEKIT funding. Building upon this success, 2kT+ now extends the above benefits to a partnership including six Colleges. This EU and Scottish Government initiative now affords businesses in South East Scotland access to expertise over a wide geographical area.
For more information visit www.napier.ac.uk/kt
The 2kT project 2kT, a joint Edinburgh Napier and Queen Margaret University initiative, helps business to access expertise in both universities to help develop new products and services. Already 2kT has helped numerous businesses in many sectors profit, sustain existing and create new jobs and introduce new innovations. These businesses have collectively secured over £500,000 in assistance and sales in participating
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Where Everyone is a Someone ì An education which focuses on who you are and not just what you knowî Ages 3 - 18 Co-educational school of excellence.
T: 0131 333 1359 ( RI¿FH#FOLIWRQKDOO RUJ XN : ZZZ FOLIWRQKDOO RUJ XN
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Independenteducation SPECIAL FEATURE
Outdoor Education - a world of opportunity and adventure From orienteering and navigation skills to full-blown expeditions and mountaineering, young people at Scotland’s independent schools are embracing Outdoor Education and all the benefits it brings. The challenges and rewards are different to those needed to excel in the classroom and youngsters of all abilities are discovering new ways of learning, they are gaining confidence and succeeding. Most importantly, Outdoor Education brings enjoyment and a sense of achievement for all who participate. “Youngsters of all abilities are discovering new ways of learning, they are gaining confidence and succeeding” Teamwork is an important aspect of Outdoor Education as activities require mutual support and trust, which means that bonds are formed between individuals. Young people also learn about risk and how to look after themselves and others. In addition to fostering self-reliance, responsibility and problem solving, there are obvious health benefits too. More opportunities to learn outside the classroom Scotland’s independent schools also enjoy a reputation for offering a wealth of co-curricular pursuits which enable pupils to work together, make new friendships and rise to new challenges. Such activities are
not bolted on to academic work but are integral to school life, woven into the curriculum and equally important as academic learning. Across all ages and stages, participation rates are high. Examples of pursuits on offer include arts and crafts, dance, debating, drama, first aid, photography,Young Enterprise and a whole host of team and individual sports. Senior pupils also contribute a proportion of their time and energy to volunteering in the local community. Whether transforming an overgrown hospital garden or raising funds for good causes, pupils are rolling up their sleeves and getting involved. “Whether transforming an overgrown hospital garden or raising funds for good causes, pupils are rolling up their sleeves and getting involved” Co-curricular clubs, many of them organised and run by pupils, thrive. New groups are springing up all the time - film units, eco committees, model UN debating groups and Amnesty International for instance. Music is also central to school life. Choirs, orchestras, ensembles and many different types of bands - jazz, wind, folk bands, pipe and rock are on offer and concerts and performances are staged throughout the school year.
Help in meeting the cost of school fees Did you know that independent schools in Scotland provide financial assistance to help parents meet the cost of school fees? Schools do this to enable children to attend whose families would not otherwise be able to afford the fees. The total amount of money awarded is currently around £24 million each year. Awards vary considerably, depending on a family’s financial circumstances. Some children receive a free place (where 100% of the fees are met by the school) while others receive a smaller contribution ranging from 10% upwards. Schools use “means testing”
to decide what level of financial assistance to offer each family, since this is the fairest way to help those in genuine need. In other words, it’s based on ability to pay. If you choose to apply to an independent school for financial assistance, you will be asked to complete an application form, giving details about your income and your outgoings. The information will be treated confidentially. The best advice is to complete the application form in full, to avoid delays in processing the application, and to be open about relevant personal circumstances. Explain the talents that your children have to
offer as well as what you think they will gain from being pupils at the school. So what are the chances of success? This is what most people want to know before they complete an application form, but it’s a difficult question to answer because some schools have more funds available than others. It also depends how many other families apply – which is hard to predict – and on their financial circumstances. Schools are keen to encourage more applications from families on lower incomes so that they can award their available funds to those in greatest need. Continued page 32
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Independenteducation from page 31
“Schools are keen to encourage more applications from families on lower incomes so that they can award their available funds to those in greatest need” Your application will be considered by the school’s Bursar, in the first instance, who is the person in charge of the school’s finances. He or she will be very happy to answer any questions you might have during the
application process. Where applications are successful, schools will make a commitment to supporting a pupil for the duration of his or her education at that school – provided help is still needed.
not fit in. The fact is that pupils at Scottish independent schools come from diverse social and cultural backgrounds and they are helped to settle in quickly and to make friends.
Understandably, some parents are hesitant about making an application for financial assistance to so-called “private” schools because they worry that their child may
Further information is available on the “Meeting the Cost” page of the website of the Scottish Council of Independent Schools at www.scis.org.uk
Meeting the needs of children and young people in Special Schools Fifteen independently run special schools that provide day and residential care and education for children and young people with complex Additional Support Needs are located across Scotland. Some have particular areas of expertise such as physical and motor impairments or hearing, speech and language impairments. Others support educationally fragile children, those regarded as “school phobics” and those on the autistic spectrum. The majority work with young people who have social, emotional and behavioural difficulties who have disengaged from mainstream schools or been excluded from them. The residential schools provide year-round care while the day schools usually close during holiday periods. Given the nature of the care and education provided, it’s no surprise that running costs are high – which means that most families would struggle to afford the fees unaided. Consequently, places at special schools are almost always funded by the relevant local authority, on the recommendation of educational psychologists and social workers, if it’s agreed that a young person’s needs cannot be met sufficiently elsewhere. The local health board or Children’s Panel can also refer children to special schools. Some schools also consider direct approaches from parents. “Places at special schools are almost always funded by the relevant local authority, on the recommendation of educational psychologists and social workers” Aberdeenshire Troup House School www.trouphouseschool.co.uk East Ayrshire Daldorch House School and Continuing Education Centre, Catrine www.autism.org.uk/daldorch Rathbone, Kilmarnock www.rathboneuk.org City of Edinburgh Dunedin School www.dunedin.edin.sch.uk Harmeny School www.harmeny.org.uk Royal Blind School www.royalblind.org.uk Fife Falkland House School, Falkland www.falklandhouseschool.org Hillside School, Aberdour www.hillsideschool.co.uk Starley Hall School, Burntisland www.starleyhall.co.uk
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Most schools will be happy to show parents around and to explain the work that they do. However, if financial help is needed, the decision about whether to meet the cost lies with the relevant local authority. Information about the special schools, listed below, is available from the schools directly or from Scottish Council of Independent Schools (SCIS) by calling 0131 220 2106 or visiting www.scis.org.uk North Lanarkshire The Scottish Centre for Children with Motor Impairments, Cumbernauld www.craighalbert.org.uk Perth and Kinross The New School, Butterstone www.thenewschool.co.uk Seamab School, Kinross www.seamab.org.uk Renfrewshire Spark of Genius, Paisley www.sparkofgenius.com West Lothian Donaldson’s, Linlithgow www.donaldsons.org.uk Moore House Care and Education, Bathgate www.moorehouse.org.uk
Business Partnership Centre
are tailored to suit each company’s individual training and support needs.
Successful organisations understand the importance of maximising their assets. Investing in a well-trained, skilled team will bring growth and prosperity to a business.
In addition to our bespoke consultancy and training we also offer professional awards accredited by lead industry bodies. Popular courses are REHIS Food Hygiene and Health and Safety, Infection Control, Security Industry Authority CCTV Operations and Door Supervisor/Security Guard courses. All of these may be supported by ILA funding.
Situated in the Livingston campus of West Lothian College, between Glasgow and Edinburgh, the Business Partnership Centre is part of one of Scotland’s most vibrant business communities. With a proven track record and 20 years experience in developing and delivering demand led training, both on and off site we pride ourselves on building long lasting partnerships with our clients.
New additions include Personal Licence Holders Certificate, CSCS, SVQ Electrical and Electronics Servicing and a suite of Management qualifications.
West Lothian’s business community is a thriving example of the knowledge economy at its best, driven by indigenous business, enterprise and entrepreneurship. If these businesses are to retain their edge and grow, they need the right staff with the right skills. West Lothian College works closely with partners throughout the area’s business community to identify skills gaps in the local job market and design appropriate training and courses to meet their needs. Staff in the Business Partnership Centre recognise that starting a job does not mean the end of learning and the College’s wide range
of effective, customised training solutions for both large and small organisations ensures that the personal and professional development of employees is maintained, and that they have the knowledge and skills to continue to drive forward your business in today’s challenging economic climate. The Business Partnership Centre’s vast range of in-house training courses, SVQ qualifications, online and blended learning
600 BUSINESSES HAVE BENEFITED FROM STAFF TRAINING WITH THE BUSINESS PARTNERSHIP CENTRE Investing in a well trained, skilled team will bring growth and prosperity to a business especially in a challenging economic climate. To find out how your business can achieve O
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email business@west-lothian.ac.uk
Business Partnership Centre
SPECIAL FEATURE
or visit www.west-lothian.ac.uk
We offer a completely flexible approach to delivery and training. Sessions can be held in the workplace or at the Business Partnership Centre. Our innovative e-learning technology can access customers to a top of the range suite of learning no matter when they want to learn or where in the world they live. Our Centre is also ideally placed to host your meeting or conference. The modern complex has executive facilities to suit all group sizes. With ample free parking and an on-site restaurant the college is a perfect destination for away days, and off-site team building and training sessions. For hospitality we have a variety of menus to choose from at competitive prices. Alternatively we can provide tailor made catering to suit your needs or you can relax in our training restaurant which can cater for up to 45 people and is available for the more formal business lunch or dinner. All meeting rooms have flexible layouts and are fully equipped to serve as ICT suites with wireless high speed internet connections. In addition to the impressive conference suites are sports and recreational facilities. The main hall, one of the largest in the central belt, extends to some 900 square metres, accommodating between200-800 people depending on the layout. This facility has played host to numerous awards ceremonies and other corporate events and exhibitions. For further details on all training courses, consultancy, conference and venue hire please contact 01506 427955 or visit www.west-lothian.ac.uk. Or email business@west-lothian.ac.uk
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THE ‘ONE FOR YOU’! FOR EVERY 9 DELEGATES / GUESTROOMS BOOKED,
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SPECIAL FEATURE
Restructuring team seeks to advise businesses on solutions and avoid insolvency “Where possible we are looking to assist lenders and companies through these difficult times,” is the unequivocal message from Alistair Dickson, one of the partners leading the BTG-Restructuring team, a division of Begbies Traynor Group. 2010, advising on possible solutions to the problems they may be facing before their plight becomes terminal and the life support machine has to be switched off. Our role is very much focused on restructuring and turning around a business as opposed to taking it into insolvency because there is no alternative.”
Alistair Dickson
“With respect to companies indicating symptoms of decline, we would seek to ascertain the cause of these symptoms and advise on possible solutions, before their plight becomes terminal,” he adds. Fundamentally, he believes that insolvency proceedings should be considered only as the last resort and emphasises the importance of “early” recognition and acceptance of problems – resisting unrealistic hopes of ‘riding it out’ – and taking sensible plans to the creditors ( in most cases, the bank ). “Only by recognising these issues at an early stage and taking active steps to communicate with stakeholders can businesses improve their long-term prospects,” says Mr Dickson, who recently joined the firm after 12 years with National Australia Group (Europe) Ltd. His most recent experience includes heading up Strategic Business Services in the UK, managing distressed business lending in Clydesdale and Yorkshire Banks. He goes on: “We provide and implement solutions and work with management in the execution of the turnaround plan, as opposed to merely analysing and recommending. Where possible we are looking to help companies through what are likely to be some difficult months in the first half of
Paul Dounis, who in January joined BTGRestructuring from Deloitte as a partner, stresses the importance of early identification of issues so as to mitigate risk and provide solutions. “We offer a practical, flexible and innovative approach, coupled with the creation of achievable plans,” he adds. “We believe in managing expectations via early engagement and proactive communications with stakeholders. Our aim is to integrate both operational and financial restructuring to re-build the business into a sustainable and lasting organisation for both the management and stakeholders.” Mr Dounis says that in terms of sector expertise, BTG-Restructuring is an experienced team of restructuring partners and directors from a broad spectrum of disciplines, sectors and industries with access to a panel of experienced turnaround executives. “As a specialist professional services firm without an audit practice, we are largely conflict free and able to mobilise a team at extremely short notice.” Stakeholders in businesses, including lenders, directors, shareholders and pension scheme trustees, are increasingly relying on Independent Business Reviews (IBRs) in order to assess the ongoing viability of the business amid the recession.
Paul Dounis
detailed financial review, advising the various stakeholders as to the range of options and outcomes available to them in the circumstances and proposing an appropriate strategy to take the business forward,” said Mr Dounis. Ken Pattullo, group managing partner in Scotland said: “The appointments of Alistair and Paul strengthen the restructuring offer of the firm in Scotland and complement the Forensic and Specialist Tax investigation arms along with the core Corporate and Personal insolvency business.”
BTG-Restructuring Begbies Traynor Group Atholl Exchange, 6 Canning Street, Edinburgh EH3 8EG 0131 222 9060 www.begbies-traynor.com Offices also in Glasgow, Dundee and Aberdeen
“In some cases it is a matter of looking at weaknesses and then, having conducted a
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Chambernews Big House Events Winners – Best Event Services Supplier 2009 Big House Events were proud to win the award for Best Event Services Supplier at the Scottish Events Award Ceremony, held at the Glasgow Hilton on 11th September. This is an exciting testament to the professional event services provided by Big House Events and further enhances their reputation. Big House Events offer a wide range of technical production services and construct set and scenery for the event industry. They provide lighting, staging, audio-visual equipment, rigging and power distribution. They have one of the largest staging stocks in Edinburgh and can provide a wide range of
scenery and set items designed and constructed in their on-site scenic workshop. With an already impressive client list including The Edinburgh Tattoo, BBC and EICC, Big House Events provide clients with a creative response to their event requirements which enables them to deliver an outstandingly inspired and professional event. Ewan Anderson at Big House says: “We strive for reliability, professionalism and creativity as our core values. As such we have a reputation
as a company who deliver high quality services every time and who are prepared to go that extra mile to ensure our clients are happy customers. Please do not hesitate to contact us to discuss your requirements and to experience why Big House Events won ‘Best Event Services Supplier 2009’.” Please contact: Ewan Anderson Tel: 0131 669 6366 Email: info@bighouse-events.co.uk Web: www.bighouse-events.co.uk
Reminder over VAT changes VAT-registered businesses in Scotland are being urged to get ready now for major changes to VAT return filing and payment taking effect in April. HM Revenue & Customs (HMRC) has sent a leaflet to all 1.9m VAT-registered businesses to alert them to the fact that, from 1 April, those with an annual turnover of £100,000 or more (excluding VAT) will have to file their VAT returns online and pay their VAT electronically. Under the changes, businesses registering for VAT on or after 1 April 2010 will also have to file their return online and pay electronically, whatever their turnover. Every year, 2,500 businesses register for VAT in Edinburgh, the Lothians and Borders. To file a VAT return online, businesses new to HMRC’s online services need to register for the VAT Online service by visiting www.online.hmrc.gov.uk, clicking “Register” under the “New user” section and then following the instructions. Current
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HMRC online service users can add VAT Online to their portfolio in the ‘Services you can add’ section of ‘Your HMRC services’. HMRC’s Stephen Banyard said: “Filing your VAT return online has a number of benefits: it’s secure, convenient, does arithmetical checks and calculations for you, and provides you with an immediate online acknowledgement that your online return has been safely received by us. “So, if your turnover is £100,000 or more, and you’re not already filing your VAT return online, sign-up now for VAT online services – that way, you’ll avoid a last-minute rush, and be able to enjoy the benefits of online filing sooner rather than later.” HMRC will also be sending formal letters to all existing businesses affected by the new online filing and electronic payment
requirements, confirming that in future they must file online and pay electronically. And, from 1 April 2010, a letter explaining the requirement to file online will be included in all registration packs issued to newly registering VAT businesses. Both letters will be accompanied by a handy guide on registering for VAT Online. Further help and advice, including an online demonstrator and a step-by-step guide to filing online, is available on HMRC’s website at www.hmrc.gov.uk/vat, or by calling its VAT helpline on 0845 010 9000 (available between 8am and 8pm, Monday to Friday).
Save money with One Step Ahead; go to: www.edinburghchamber.co.uk/onestepahead
Inthespotlight Company name: Johnston Carmichael Who? Shaun Millican, Partner Website: www.jcca.co.uk 1. What were you doing between 10 and 12 this morning? Reviewing a client’s business plan and then preparing for client meetings later in the day. 2. What do you see as your job’s biggest challenge? There are multiple priorities on a daily basis but the ‘biggest’ challenge is balancing and delivering on all fronts. 3. What do you consider your biggest business triumph? I am lucky to have been involved in the opening of our Edinburgh office, which in seven years has grown from four to 70 people. 4. Do you have any money-saving business tips? It can be hard to identify cost savings if you are involved in your business day-to-day. Getting an external perspective from your accountant can help. 5. What do you believe are the 3 key stages on your career ladder? Take on responsibility from an early stage, empower your people and build your network.
An impossible question! There are a huge number of people I admire for all sorts of reasons and this is especially true of people who put themselves out to support others for no personal gain.
6. Where do you stand on work/life balance?
12. Any business (or other) projects you would like to plug?
Commitment and hard work are essential ingredients for success in all walks of life. However, it is important that success is sustainable so there always needs to be a balance.
From a Johnston Carmichael perspective we are always delighted to meet with business people on a no-obligation basis and discuss how we might help them.
7. What do you like to do on your spare time?
I’ve also recently got involved with the Edinburgh Film Festival and would encourage everyone to get along to the 2010 Festival.
Family time, taxi driver for kids, playing golf and helping with my son’s football team. 8. What qualities do you need to see in your employees? Ambition, drive, enthusiasm and a desire to learn and develop. 9. In business, is it more important to be liked or successful? Success is more important because you cannot always influence whether someone will like you. However, the way in which you act and behave should generate respect.
11. Who is your hero?
13. Other than your current position, what would be your dream job? Centre forward for Hearts! You never know… 14. Who (living or dead) would you invite to a fantasy dinner party? Clint Eastwood, Nelson Mandela, Winston Churchill and my son would insist I asked Fernando Torres and Cheryl Cole!
10. What is the one piece of advice you would give to others trying to reach the top?
15. Outside of business, what is the most important thing in your life?
Work hard and have clear goals.
My family every time.
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Chambernews Eureka Solutions honoured by Sage for third year running Software Developer Eureka Solutions ( Scotland ) Ltd, headquartered in East Kilbride, was honoured by Sage at their fifth annual awards ceremony, winning the Sage Developer of the Year 2009.
This is the third year in a row that Eureka Solutions’ achievements have been recognised by Sage, with the company winning Sage Circle of Excellence awards in 2007 and 2008 for outstanding customer service.
Sage, a leading provider of business management software, presents the award to reward high-achieving Sage Developers.
David Lindores, Development Manager at Eureka Solutions, collected the award from Paul Stobart, CEO of UK and Ireland Region, Sage (UK) Limited, at the gala dinner.
The award was judged on criteria such as technical expertise, customer service, marketing and contribution to the Sage Channel. What makes this award even more impressive is the fact that Eureka Solutions beat more than 900 Sage Developers to the award.
David said: “The award is recognition of the hard work that we have put into developing our add-ons and I would like to thank the staff at Eureka Solutions and also our partners for the support they have given us.”
David Lindores, Product Development Manager at Eureka Solutions (left) with Paul Stobart, CEO, Sage UK & Ireland.
Darren Liddell, Manager of the Sage Developers programme, said: “Our developers are immensely important to us and companies like Eureka are leading the way in their field. Innovation is more important than ever in the current climate so and we look forward to working together with them in the future for mutual benefit and growth.”
Could sideways be the new forward? Training budget running low? No room to promote your employees who are exceeding your expectations? Why not think laterally…? Retaining talent can be a serious problem for any organisation, but particularly if you are a small or medium-size business. Have you ever thought of moving some of your employees sideways in order to develop their skill base? Not only does the employee benefit from this strategy, a company often benefits from this approach, as positions that are sometimes difficult to recruit for can be solved
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internally with a little bit of imagination. For example, a Marketing Manager can often be transferred to an Operational Manager or a HR Consultant could be moved to a Business Development Manager, given the right core skills and company support. This not only fulfils the company requirements but also gives the employee another ‘string to their bow’ and enhances their long term career prospects.
The Scottish Chambers of Commerce has welcomed the introduction of the Forth Crossing Bill in the Scottish Parliament.
She said: “This marks another significant step on the journey towards the construction of this vital link in Scotland ’s transport infrastructure. The new Forth Crossing is essential to maintaining the free flow of people and goods up and down the East Coast and we welcome the Scottish Government’s continued commitment to the completion of this project by 2016.
Liz Cameron, Chief Executive of Scottish Chambers of Commerce, said the proposed new crossing enshrined in the Bill was important for business.
“However we continue to seek early clarification on the financing of this key project. Construction must commence by 2011 if it is to be completed on time, yet
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In the interest of retaining talent, giving employees a new opportunity and encouraging them to transfer their skills can often re-energise a company, department and employee. If you are interested in learning more about talent retention or would like help devising a talent retention strategy, please call Chamber HR on 01455 850 000 or go to www.chamberhr.co.uk.
very little of the £2.3 billion cost of the bridge has so far been budgeted. Politicians must agree a funding route soon or else we risk the high cost of service reductions on the existing bridge.”
Are you making the most of your Chamber membership? Call 0844 736 2992
SPECIAL FEATURE In the case of the construction project, it was not clear whether the price was fixed or variable (the customer thought it was fixed and the construction company thought it was variable); in the case of the distribution agreement, the flimsy ‘fag packet’ agreement was ambiguous and did not limit the manufacturer’s liability if the product failed to work, or was dangerous. In each case, the lack of a properly drafted agreement resulted in acrimonious, costly and time-consuming disputes, and in both cases, court proceedings followed. The time, stress, unpleasantness and cost of such disputes cannot be underestimated, and in the worst cases, the effect on the business can be catastrophic.
The solution At the very least, a well-drafted contract should cover: n the identity of each party n exactly what each party will do, and when n how much each party will pay or be paid, and when n what happens if one of the parties doesn’t perform n how and why the contract can be ended n what happens after the contract has ended n a dispute resolution mechanism
No written contract?
See you in court! By Austin Flynn
Corporate Law Partner
Morton Fraser LLP
We all enter into commercial contracts every day when we buy a ticket on the bus, or a coffee on the way to work. For obvious reasons we don’t expect these contracts to be in writing. However, surprisingly, many people also enter into complex commercial contracts on the same basis, leaving them vulnerable if the contract isn’t performed as they had expected. For example, I have recently seen two complex agreements entered into with virtually nothing in writing: one a multi-million pound construction project, and the other, an international distribution agreement.
Why do you need ‘something in writing’? Typically, the problems occur because people have differing views about what they have agreed to do, and with little or nothing documented, there is plenty of scope for disagreement. In each of the examples mentioned above, this is exactly what happened.
n which law applies (Scots, English etc). Depending on the circumstances, there may be other points to be covered (for example a limitation of liability in the international distribution agreement).
How does the written contract help? In one of two ways: n If a lawyer draws up the contract, that process will clarify the exact intentions of the parties (for example, whether the construction contract was to be a fixed or a variable price). At that stage the parties may realise that they are talking at cross-purposes and they can either walk away, or negotiate and reach agreement. n After the contract is signed, any dispute should be able to be resolved, either by looking at the contract for clarification, or by using the dispute resolution mechanism to find the most efficient solution.
In the vast majority of cases in my experience, it would have been significantly cheaper (and much less stressful) to have paid a lawyer to draft the contact properly in the first place, than to have paid the legal fees for dealing with the dispute. If you would like an initial ‘health check’ of your existing contracts or to find out what kind of contract you need, please call me to arrange a free consultation on 0131 247 1260. It could save you much more than the cost of that coffee on the way to work.
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Aquarius is Scotland’s leading provider of Contact Centre Services. We are a professional, committed customer focussed contact centre who delivers a rare mix of outstanding quality, whilst maintaining a personalised service. Offering bespoke inbound and outbound outsourcing solutions, using a unique blend of live dedicated and bureau agents depending on your requirements. Our management team have wide experience in many fields and are guaranteed to understand your business requirements specifically in Retail Management, Local Government and Charitable Organisations. Combine this with a grounding of over 20 years experience in Contact Centres we can assure you of a high level of service, knowledge and support. From a small 1 man business whose clients demand a personal service, to large blue chip companies with exacting demands we have a service to fit everyone.
Some Innovative Services We Provide n Web Support Live Chat & Email Management Software – Supported by ourselves, alternatively it can be deployed on your website for you to control internally. n Hosted Telecom Solutions We offer a unique hosted telephony solution to allow our customers manage their calls in and out of their business, we can build in voice recording, Interactive voice response (IVR), call queuing and disaster recovery. We can even support your business in providing telephony solutions for home workers.
The Services We Provide Include n Overflow Call Handling – Ensuring you capture every customer enquiry. n Media Response – We understand how much a lead or a sale costs, we are here to make sure you never miss that call to action. n Order Processing and Customer Service – Allowing you to concentrate on growing your business. n 24/7 Helpdesk Solutions – So that any eventuality is responded to within your SLA’s.
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0844 5442872
Asktheexpert Q: My business is a limited company, but as a director I’ve always been uncomfortable about my home address being made public via Companies House. Is there really no alternative to giving your home address? A:
Chris Smith,
Partner, Gillespie Macandrew, Solicitors. www.gillespiemacandrew.co.uk
The rules about this were changed late last year, and the good news is that company directors no longer have to make their home addresses public. You do still have to supply your home address to Companies House, but you also have the option of supplying a separate service address. If you do so, only the service address will be available to the public via Companies House. Only a very limited range of people will be able to access your home address (credit reference agencies and certain public authorities). The service address can be your business address or registered office, or the
address of an adviser such as a solicitor or accountant who has agreed to provide this service for you. New directors can specify a service address at the time of their appointment, and existing directors can also take advantage of the new rules by filing the appropriate notice with Companies House specifying a service address in place of the home address currently on file. Unfortunately for existing directors their current home addresses will remain on file as part of the historical record, but it’s still worth their while specifying a service address now so that their current contact address is no longer stated to be their home address.
GetwithIT By Bill Magee
Scotlands Technology Journalist of the Year
Is social networking good for business? Charities like the Aberlour Trust are increasingly checking out the internet’s social media mix to raise much needed funds, joining the ranks of those who strike up alliances and make deals online. Scotland’s childrens’ charity is busy investigating how it can best utilise such social networking websites as it aims to raise £1.35m during 2010 to mark 135 years in existance. The trust’s corporate engagement official Sanjay Singh has been talking to entrepreneurs and other business leaders to see how best to achieve their aims. Check out www.aberlour.org.uk. Chamber member and PR expert Sarah Lee, who runs Hot Tin Roof out of the capital,
has just helped to run a highly successful charity lunch for the Rwanda appeal. She looks after several innovative tech outfits, each employing degrees of social networking capabilities, and so can advise any organisation on how best to make advances online: sarah@hottinroof.co.uk However, one word to the wise from Peter Burtwistle, managing director of IT business solutions outfit Sysnet (www.sysnet.co.uk), operating out of Livingston’s Alba Innovation Centre.
The market is still trying to work out how best to use social networking online tools: “Evidenced by the number of seminars out there that are explaining, or rather trying to work out, how to achieve just that!” Sysnet has dabbled with Twitter because it provides a free tool to reach anyone and you can use it to keep people up-to-date on the likes of project development. Burtwistle also recommends LinkedIn, which is good for peer networking. www.sysnet.co.uk
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There you are, business in place, ignition on. Time to get motoring. But are you going down the Yellow Brick Road or up the garden path? WDG can give you all the answers. Intelligent, inspirational market understanding and inspired, practical marketing solutions.
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SQA SQA offer tailored solutions to your business
SQA is Scotland’s national awarding and accreditation body. It offers a range of qualifications designed to develop the skills people need to work more effectively and more productively. We have a team of advisers who will be happy to talk to you in more detail about your requirements so that we can assess what you need and provide you with a service that will meet the specific needs of your business. Within our Specialist Awards and Services team sits our Customised Awards, Endorsement and Credit Rating Services. In addition to our full range of qualifications, these three services support the specific needs of our customers by providing a variety of different kinds of help ranging from an advisory service to full-scale award development.
Customised Awards can be allocated to a level on the Scottish Credit and Qualifications Framework (SCQF). We can also discuss with you the knowledge, understanding and skills you need in your workforce and help you to develop a new Customised Award for your staff which we will quality assure and certificate.
Customised Awards
Endorsement service
Our Customised Awards service is used by a wide range of employers and training organisations. This service offers tailor made qualification packages for individual organisations based on their own competence-based training programmes. The Awards can be developed in any occupational area and at any level.
Our Endorsement service provides the SQA ‘seal of approval’ to other organisation’s qualifications, or to resources which support SQA’s own awards. SQA Endorsement demonstrates that your qualification or resource will consistently deliver its stated aims and objectives, will be constantly reviewed and kept up to date, underpins good practice and encourages a culture of learning. In a highly competitive training and learning market these features will give you an added advantage when engaging with customers in Scotland, the UK and internationally.
Customised Awards are normally workbased vocational qualifications and are benchmarks of competence which measure the skills of employees as they carry out their normal work activities. We can take your organisation’s existing training programme,
map it against the relevant national occupational standards and SQA standards and where appropriate provide a nationally recognised qualification, which may also qualify for endorsement by a professional body.
Credit Rating service Our Credit Rating service credit rates other organisation’s programmes onto the Scottish Credit and Qualifications Framework (SCQF), helping to provide recognition and value for all types of learning. Having your qualification or learning programme credit rated by SQA brings many advantages, including providing recognition of your learners’ achievements. Learners who complete a credit rated qualification or learning programme will be able to maximise their opportunities to transfer credit to other qualifications. Having your qualifications or learning programmes credit rated demonstrates to your customers that your qualifications have been confirmed by SQA, a recognised credit rating body.
Find out more about all these services online www.sqa.org.uk/employers
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Gettingstarted Q1: Tell us a bit about your business? A: ExecSpace sources venues, audio visual equipment and catering solutions for customers looking to host corporate events. Our new service, ExecSpace Extra, allows customers to have an Events Assistant on a ‘pay as you go’ basis. Those services include a) ExecSpace being onsite at your event; b) delegate response management; c) additional sourcing services; d) invitations; and e) name badge design and production. Q2: What gives your business ‘the x-factor’? A: Customer experience. I’m hugely passionate about customer experience and have been adamant from day one that this should absolutely underpin our organisation. Customers are at the heart of everything we do and our mission is ‘to be the best we can possibly be for our customers, every day’.
Name: Emma Little Business name: ExecSpace Start up date: 3rd March 2008 Website: www.execspace.co.uk
Q3: What motivated you to set up in business for yourself? A: I have had a huge burning desire to be at the top of one of the UK’s largest, most successful companies by age 45. I also know that I’ll never live more than five miles from Edinburgh Castle. I figured the best way to achieve both and not compromise on either the ambition or Scotland would be to build my own large, successful company. Q4: What do you like most about working for yourself? A: Starting a business in a recession is not for the faint hearted. It’s such a buzz though; partly because it’s absolutely terrifying and partly because there is no limit to what you can achieve.
Q5: What has been your greatest business success to date? A: I’m really proud of our customer base. We have 68 loyal, lovely customers that have stuck with us from the early days. I’m really proud of our team too; they’re absolutely amazing and great with our customers. Q6: What has been your lowest moment? A: I’m generally quite upbeat but when I’ve been working daft hours and not getting enough sleep I worry and stress that I’ll not make it. Q7: In terms of business achievements, where do you want to be within the next 5 years? A: ‘Exec’ will be the brand and we’ll have a number of services companies dedicated to providing an exceptional customer experience to SME/large organisations across the public and private sector.
Have won the Small to Medium Sized Business Award at the National Business Awards for Scotland. Office at 40 Princes Street.
Opened an Aberdeen office. Clearly an increased customer base but still working with the 68 customers we have today
Q8: What would be your top tip to someone thinking of starting up their own business? A: Work harder than you’ve ever worked, really look after your customers, question everyone and learn from it. Do all paperwork outside of core selling hours so you can spend 9am to 5pm with customers. Look after your personal relationships as these are the people that believe in you even when you don’t.
Go Ape opens new Scottish site Construction of the new Go Ape High Wire Forest Adventure course at Beecraigs Country Park, near Linlithgow, is approaching completion. Based on a similar design as the existing twenty-two courses across the UK, Go Ape at Beecraigs Country Park will offer adults and children the opportunity to live adventurously on an obstacle course in the treetops. Due to open to the public from March 26, a special feature of the attraction will be the unique twisting bridge made up of wire and logs, and a crossing consisting of wooden
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steps between wires from which tree trekkers can jump, or step, to make their way across. Go Ape, which won the Santander Small to Medium Size Business of the Year accolade at the National Business Awards 2009, is opening seven new courses across the UK in March. The course will be taking bookings via the website and the booking line: goape.co.uk 0845 643 2034.
Chambernews Digital sector due for expansion
Doubling the value of Scotland ’s digital media sector revenue to £6.3bn by 2012 is one of the aims of a new strategy published by The Scottish Digital Media Industry Advisory Group. The document, ‘Digital Inspiration’, is the first of its kind to be unveiled for Scotland ’s digital media sector. The chair of Scotland’s Digital Media Industry Advisory Group, Stuart Cosgrove, who is also director of Nations and Regions for Channel 4, said: “Many of the simple things we do every day are being transformed by digital technologies – from online news and digital photography, to music downloads, multiplatform television and social networking. “These markets offer huge potential for Scotland and we want to ensure that our companies are able to act on these
opportunities. To achieve a step-change in Scotland’s global reputation in digital media, we need to increase the number of companies, encourage them to leverage, own and exploit the platforms on which they operate and extract more value from intellectual property rights.”
• Generate greater investor awareness of digital media as a growth sector and greater investor readiness on the part of emergent companies
The key recommendations within the strategy are:
There are more than 500 digital media companies and 800 ICT companies in Scotland.
• Increase the number and scale of digital media companies
Scotland is already home to games companies which have made a significant global impact, such as Realtime Worlds (securing $81 million of venture capital since 2006) and Rockstar North (developers of the fastest selling global entertainment product of all time, the video game Grand Theft Auto IV).
• A national drive to increase the volume and value of innovative digital media platforms owned or managed from Scotland • A greater and more profitable role for Scottish companies in the chain of distribution and interactivity
• Cultivate a more ambitious national culture of acquisition, allowing Scottish companies to buy and not always be bought.
• A more sophisticated understanding of the value to be derived from digital media as a growing and evolving business sector
There is a strong broadcast TV presence including BBC Scotland, stv and Channel 4, and an independent TV production sector with strengths in a number of genres.
• A greater commitment to improving the performance of companies in the creative ‘value-chain’
In on-line marketing, BigMouth Media is a leading international digital marketing company based in Edinburgh.
• Much more profitable leverage of intellectual property rights
To view the full strategy document and engage in discussions on the issues raised, visit www.digitalinspiration.org.uk
NEW YEAR - NEW YOU! • ONE ON ONE TRAINING • WEIGHT TRAINING • FITNESS AND CARDIO SUITE • DIET ADVICE • ONE ON ONE SPORTS SPECIFIC TRAINING • HUGE DISCOUNTS ON MEMBERSHIPS
Evans Business Centre, Unit 1 Fitness Factor, Mitchelston Industrial Estate, Kirkcaldy, Fife KY1 3NB TEL: 07787 449292
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Team building – on two wheels! Looking to do something different on this year’s team building trip? How about an activity that is undergoing a surge in popularity, and is both great fun and good for you? In other words, how about cycling? Edinburgh has access to some of the best cycling terrain in the country and we at 2 Wheel Tours are always happy to introduce people to it. Based in East Lothian, we are a bicycle tour operator and training provider, and are launching this exciting corporate programme for 2010. Among the activities we will be offering are local day tours and games such as bike-orienteering; whereby teams work to solve clues and complete tasks in order to beat their opponents to the finish line - always guaranteed to bring out the competitive spirit! We also work with some
excellent local restaurants and caterers to ensure that all the energy expended in these activities is more than replaced. We strive to ensure that all levels of fitness and cycling experience are catered for and have qualified coaches on hand to provide assistance where needed. All safety equipment and bicycles are provided by us, although customers can of course bring their own bikes if preferred. A full day of entertainment can be provided, or we can be booked as a component to a varied activity day with another provider.
For more information: email info@2wheel-tours.com visit us at www.2wheel-tours.com/corporate.html or call 07932 676841
With a traditional lunch menu served 12-4 daily, barista style coffee, fine loose teas, wine menu, live football, games room, Wi-Fi and live bands every Friday combined with great service, ,provided by the friendly staff, means The Steamie offers something for everyone.
Open 11am till 1am 7 days a week 72-74 Newington Rd, Edinburgh, EH9 1QN www.thesteamiepub.co.uk
Tel : 01316679019 46
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Thearts
www.artedinburgh.com
SPECIAL FEATURE
Emerging artists In this issue we turn the spotlight on three emerging artists, all hailing from Edinburgh and all having gained many new admirers at last year’s Edinburgh Art Fair, one of the leading art fairs in the UK which aims to give a platform for the stars off the future to show their work alongside some of the most established and successful artists of the moment.
Stephen O’Neil – Originally from Edinburgh, O’Neil first graduated in Industrial Design at Napier University in 1999. His passion for structural detail and architecture is where he draws much of his inspiration for his vibrant printmaking. The prominent buildings of Edinburgh and Glasgow make up much of his unique collection. O’Neil’s work can be viewed at Alpha Art, of Hamilton Place, in Edinburgh’s Stockbridge. www.alpha-art.co.uk Claire Duguid - A graduate of Duncan of Jordanstone College of Art, Duguid lives and works in Edinburgh. Exhibited throughout the UK, Europe and USA, Her work has gained a growing list of private collectors, and ever-increasing media attention. The use of natural light, and often vivid colours, produce a powerful sense of presence, and serenity when the viewer connects with the painting. The work focuses on the varied experiences of intimacy and solitude that help to draw the viewer in.
For more information on these artists, and to view their work, please visit the galleries mentioned above. Their work will again be available to view alongside works from hundreds of other artists at the annual Edinburgh Art Fair in November.
Scotlandart.com, of St. Stephen Place in Stockbridge, represents Duguid where she also holds the position of Gallery Principle, enjoying the opportunity the gallery provides to interact with the buyer and offer advice and insight where needed. www.scotlandart.com Stephen Mangan has a growing reputation as an important Scottish contemporary artist. He was born in Edinburgh and, like Duguid, studied at Duncan of Jordanstone Art College in Dundee. Mangan’s figurative work is unusually distinctive, and represents another time, another place and another world. His painting’s are admired globally and have been purchased for many private and public collections, including the Metropolitan Museum of Art in New York. Works by the artist can be seen at the Morningside Gallery, Edinburgh. www.morningsidegallery.co.uk
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If you are reading this and you are:
• An individual or family
• Running a company
• Professional firm
• Voluntary sector
• Small trader
• A Landlord
and want to review your Business or Personal Insurances you should already be dialling 0131-311-4700 or e-mailing contact@ermg.co.uk or just walking in the door at 69 Dean Path Edinburgh. We also have a dedicated claims handling facility and direct dial to a specialist Accounts handler. You will always be dealing with a local person who will always make a personal effort to help you.
Edinburgh Risk Management ( General) Ltd – It’s not just about Insurance
Chamberappointments Edinburgh Chamber of Commerce New starts to the team: Genna Nelson has joined the Chamber’s Customer Services Team, to cover for Lynn Mackay who is now on maternity leave. Sharon Duncan has joined the Customer Services Team permanently, to replace Fionnuala O’Donovan, who has moved on to a new role as Project Manager in the Chamber’s Projects and Partnerships team. Jimmy O’Connell has joined from Gateway to Work to Business Gateway, with his job role changing from Employer Engagement Officer to Project Manager.
Edinburgh Chamber’s Partners in Enterprise
Stay One Step Ahead with free branding & marketing advice; call 0844 736 2992
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Moversandshakers Barry on the move Barry Church-Woods has moved from a temporary post as Venue & Performers Liaison Officer within the Edinburgh Fringe Society to become Venues & Companies Manager under the society’s re-structure. He will continue to support the facilitation of the Fringe for artists, companies and venue producers while taking the lead on a series of new community investment education initiatives.
These will include supporting the greening of the Edinburgh Festival Fringe and ensuring the successful implantation of a festival wide Equalities Plan.
New challenge for Grant Grant Laidlaw, Borders Manager for The Prince’s Scottish Youth Business Trust, has been named as the new Edinburgh Regional Manager. Grant had been working in a supporting role in Edinburgh in the months before his appointment and took over as Edinburgh Regional Manger on return from the Christmas break.
Edinburgh is currently the Trust’s busiest region and Grant‘s task will be to help the Trust develop its role in the area even further.
Neil takes on a new challenge Neil Hunter has become Assistant Manager with PureGym. He sees it as a unique opportunity to progress professionally with this fresh new concept within the leisure industry. Pure Gym offers 24 hour a day access to the gym at an affordable price due to a no frills approach to club design (no sauna, steam room, pool and no contract). He has a Bsc in Nutrition and his new role involves maintaining the exceptional high standards of equipment, cleanliness, personal training and quality of service delivered by
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the staff. He is also involved in marketing and promoting the company, which is in Lauriston Place.
Stay One Step Ahead with free branding & marketing advice; call 0844 736 2992
what s next! ?
Would you pay full price for an Advert and not use all the space?
for your business?
Of course not, that would be insane Would you pay a full time salary and expect someone to work for 4 days a week? Absolutely not Are you confident that your business is delivering the maximum profit for your fixed costs? If you are, stop reading now.
Corporate consultancy: n Market Research
If NOT,
n Strategic Development n Workshop Design & Delivery
Cartwright Consultancy offer a full review of your operational processes and in most cases we will increase your turnover by 10% without any increase to your overheads.
We use our experience, expertise and creativity to design and manage research programmes that inform your decision making process. From there we can help you develop the strategy you need to move forwards. Simple as that.
We will increase your operational efficiency and more importantly your effectiveness as a business. This long term approach to operational process will allow you to focus on growing your business and not worrying about day to day issues.
Small Business consultancy: n Problem Solving & Creative Thinking n Strategy & Planning n Market Research
We use a method of inclusive inquiry to gain the trust and buy in of your staff, and work with them to highlight areas of inefficiency and reduced effectiveness. We will then develop and implement a bespoke program for your business and most importantly, we guarantee the cost of the work will be more than offset by the increases in profit.
For small and medium sized businesses and charities we’ll help you plan step by step how you get from where you are to where you want to be. And if you’re not sure where you want to be, we can help with that too. If you want us to we can stick with you every step of the way as you change your business from what it is to what it could be.
Explore the possibilities. Contact us at:
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Building a Better Business For You info@cartwrightconsultancy.co.uk
www.cartwrightconsultancy.co.uk
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Skills mean more with SQA.
SQA offers a range of qualifications and services to develop the skills people need to work more effectively and more productively. Meaning happier employers, happier staff, happier results.
Smile.
Log onto www.sqa.org.uk/employers Contact SQA’s Business Development Team on 0303 333 0330 or email mycentre@sqa.org.uk