Business Comment #4 apr/may 10 by Distinctive Media Group Ltd

The UK election:

who is backing Scottish business?

April/May 2010

Edinburgh Chamber - UK Chamber of the year 2010

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Apr/May 2010

Contents 24

04 Sunrise industry lightens the darkness Scotland’s great industrial heritage rests on a number of key assets – our skilled and inventive individuals, the work ethic that drove their ambitions and our wealth of natural resources. Not least is our historical wealth of energy resources. Whether it was the power of our rivers to drive mill wheels, charcoal firing our early iron works, our mastery of steam technology to harness the calorific value of coal, or latterly our ability to win oil from some of the world’s most challenging marine environments and developing the universal availability of electric power, none of our prowess in commerce or manufacturing could have been achieved without affordable energy. We are entering a new era. One in which we are keenly aware that for too long we have been developing a ‘light switch mentality’ – you just press the switch and the light comes on. We have lost our direct understanding of the cost of capturing energy to serve our needs; we just expect it to be there for us. The challenge of recognising that our energy resources are limited creates great opportunities for Scotland. With the greatest share of available renewable sources of any European country – 10% of Europe’s wave power and almost 25% of its tidal and offshore wind power – and with our engineering skills base, we have an unrivalled opportunity to establish ourselves as world leader in the renewable energy field. That’s why it’s vital we have an electricity grid fit for purpose, as the most adaptable and versatile way to ensure energy supply where we need it – and to feed our export markets. Our near neighbours south of the border, and in Scandinavia and Western Europe are obvious targets for surplus energy output. Some more easily served than others. Perhaps the greatest opportunity is to be ahead in the game of developing technologies so we can sell our systems around the world, bring hardware and knowledge of unrivalled quality to build the sunrise sector of renewable energy supplies into the heart of our economic recovery. I am certain we have the skills, the will and the investment needed to recover our past proud traditions in engineering in this new field. We so far have counted one hundred and twenty Edinburgh companies involved and I welcome the growing optimism that we can achieve great success in the near future.

Ron Hewitt chief executive

03 04 05 07 08 13 15 16|17 19 20 22|23

Introduction / contents Liz ready for the challenge New business directory for members Capital view 7 tips to successful recruitment Be the best Going international Inspiring connections 60 seconds Chamber news The interview

24|25 31|33 34|36 37 38 39 41 44 45 47 49|50

Cover feature Health & wellbeing feature Recruitment feature In the spotlight Chamber news Legal Ask the expert / get with IT Getting started Business news Arts Movers & shakers

Business Comment is an Edinburgh Chamber of Commerce publication. All editorial a n d g en eral en qu iries: Edinburgh Chamber Customer Services Team Phone: 0844 736 2992 email: customerservices@edinburghchamber.co.uk Edinburgh Chamber of Commerce, Capital House, 2 Festival Square, Edinburgh EH3 9SU www.edinburghchamber.co.uk President: Robert Carr Chief Executive: Ron Hewitt Bu sin ess Comm en t Editor Josef Church-Woods, Marketing & Communications Executive Phone: 0131 221 2973 email: josef.church-woods@edinburghchamber.co.uk P RODUCTION & DESIGN Distinctive Publishing, 8th Floor, Aidan House, Sunderland Road, Gateshead NE8 3HU Tel: 0191 4788300 www.distinctivepublishing.co.uk ADVERTISING Distinctive Publishing, 8th Floor, Aidan House, Sunderland Road, Gateshead NE8 3HU Tel: 0191 4788316 john.neilson@distinctivepublishing.co.uk FEATURE EDITORS John Dean & Francis Griss deangriss@btinternet.com DISCLAIM ER

Distinctive Publishing or Business Comment cannot be held responsible for any inaccuracies that may occur, individual products or services advertised or late entries. No part of this publication may be reproduced or scanned without prior written permission of the publishers and Business Comment.

April/May 2010

Chambernews Liz ready for the challenge Liz McAreavey, who comes to the Chamber from Ernst & Young, where she was Business Development Leader UK&I (Director), has a strong track record in sales and marketing and business development.

Elizabeth said: “My role will be to help the Chamber take advantage of the opportunities which arise when major companies and organisations say they want to work with us. In the past, that has not always happened.

Before working with Ernst and Young, she worked for Deloitte as Brand and Business Development Manager, and between July 2002 and January 2005 she was managing director and owner of Hurricane Restaurants Limited in Edinburgh.

“I welcomed the chance to join a marketleading organisation with high aspirations close to my own heart. I also felt my own background as a businesswoman allied with my experience of working with two of the big four accountancy firms, with their global presence and world class practices, equipped me with a broad range of skills to support the management team in fulfilling their aspirations for the Chamber.

A former Outstanding Scottish Businesswoman of the Year, her Chamber role, which is a new post, will see her liaise with major companies in the area to develop opportunities for working together. Much of that work will include working with the Scottish Government to help it develop the multi-billion pound renewables industry for the country.

“Having recently won UK Chamber of the Year, we wish to build on the growth over the past few years, strengthening the services to the members but also developing our commercial operations and assist businesses

Photo by Graham Carnie, Tuskite Photography

The Chamber’s recently-appointed Director of Development speaks of the exciting opportunities opening up for the organisation.

in Scotland through these turbulent times and be in good shape to seize the opportunities that will arise as we emerge from the recession. “I believe we will see the Chamber emerge as the leading voice for Scottish businesses with the network and influence to help shape the business environment and economic policies to ensure Scotland is a great place to start and succeed in business.

Supporting the green agenda MSP Shirley-Ann Somerville, a member of the Transport, Infrastructure and Climate Change Committee, recently visited North Edinburgh to hear about jobs created to help the area meet carbon emissions targets. The Lothians member was a guest of social enterprise charity, the North Edinburgh Trust, and saw some of the work to help families cut their fuel bills and energy usage. The Trust is appointing a team of Energy Advisors, drawn from the local community, to help individuals and families gain the most from these environmental initiatives. The North Edinburgh Trust has been instrumental in bringing Climate Challenge Fund resources to the area, where many family homes are in the front line for improved insulation and fuel efficiency. Chief Executive, Jackie McKenna, said that, even in the face of tightened budgets, they plan to bring significant savings for families and the environment, and new green jobs to the area. She said: “Every household in North Edinburgh could help cut carbon emissions, and make real savings for families at the same time. We

BC April/May 2010

need to get that message out to everyone, and that’s what the Energy Advisor team will help us do. “The North Edinburgh Trust’s own research has shown that households in the area can benefit from energy use reductions of up to almost half, and make huge savings on their costs, banishing for many the threat of fuel poverty.” Shirley-Anne Somerville said: “Scotland has set some very ambitious targets for cutting carbon emissions, and only if communities get involved will these targets be reached. It’s great to see that the Scottish Government’s ‘Climate Challenge Fund’ is being put to such good use. “It’s also very positive that the Trust sees climate change not only as a challenge but also as an opportunity for the community – looking to create jobs, reduce energy bills for local people and help keep them warm in winter.” North Edinburgh Trust (NET) is a community development trust that aims to tackle poverty and bring real economic and social benefits to the North Edinburgh area. Find out more at www.netrust.co.uk

Edinburgh Chamber welcomes new Partner in Enterprise The Chamber welcomes Barbon Insurance Group to its family of Partners in Enterprise, a high level customised membership designed to facilitate business growth for our partners as well as the delivery of better membership services and benefits to all members. Barbon is one of Europe’s leading property and commercial insurance brokers, offering a wide range of best of breed cover and first class service delivery to commercial property, blocks of flats, let property and social housing sectors. With a gross written premium of £150million and employing over 650 staff, Barbon comprises a number of independently run

Nick Sharp, MD for Property & Commercial, Barbon

businesses located in Croydon, Bordon, Lincoln, Chelmsford, Bournemouth, London and Glasgow. As well as being specialists in residential and commercial property, Barbon offers risk management and insurance solutions for care home, haulage, media, funeral director and plastics processing, packaging and manufacturing businesses.

The company offers an audit service where it reviews current arrangements to ensure that adequate protection is in place for the assets insured. Barbon brands

Additional services In addition to standard property owners cover, Barbon provides Engineering Insurance and Inspection, Contractors All Risk insurance, Environmental Impairment Liability, Directors and Officers and Professional Indemnity.

Barbon’s market leading brands are Keelan Westall, Cadogan Keelan Westall, Deacon, Cadogan Hanover Park (SaifInsure, TruckInsure, Plastech, Performance Media and CareAssured), HomeLet, Letsure, BIBALet and Farr. For more details, go to: www.barbon.com Barbon and the Chamber are working together to deliver an exclusive insurance offer to members – more details to follow, so watch this space.

For more information about our Partners in Enterprise, visit www.edinburghchamber.co.uk and go to ‘About us’, then ‘Working with partners’.

New business directory for members We are launching a new Edinburgh Chamber Business Directory this year, which will be sent to all members early autumn, and which will also contain our 2009/10 Annual Report. This brand new publication will be an authoritative guide to commerce in Edinburgh and the Lothians. Produced by Distinctive Publishing, the directory will

list our 2000+ members, with analysis and comment from business leaders and respected communicators.

To find our more, or if you want to advertise in the Directory, contact Distinctive Publishing on tel: 0191 478 8300.

Please note that the Edinburgh Chamber Business Directory is completely separate from the Scottish Chambers Business Directory, which is produced by The Scottish Chambers of Commerce and their publisher,Ten Alps.

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Capitalview Bricks, clicks and the ever-evolving shopper – why multi-channel retail is the way forward, by Isabella Miller, General Manager, John Lewis. At John Lewis, we are investing a significant amount of our time in preparing for and facilitating what is perhaps the most fundamental change in retail of the last one hundred years. That change is being driven by the consumer and their desire for a seamless multi-channel shopping experience. The consumer’s needs are evolving at a rapid pace and, across the market, retailers are investing to innovate and grow their online and multi-channel businesses. In this market you have to run to stand still and we are seeing dramatic changes in consumer behaviour. It is estimated that almost 70 per cent of consumers already use the internet to inform their purchase decisions and, with the speed at which technology is progressing, the way in which we use mobile phones to shop online will soon be transformational.

A ‘bricks and clicks’ retailer such as John Lewis is well placed to capitalise on the consumer’s demand for a seamless, hassle free shopping experience, by leveraging the combined strengths of both our channels. In 2009 we saw phenomenal growth in two of our cross channel services; ‘click and collect’ and online ordering in store. Eighteen months ago these services didn’t exist and yet already a significant proportion of our customers say they would not shop with John Lewis without them. The context for online shopping is also evolving. This spring John Lewis Edinburgh’s Beauty department will undergo a facelift and the refurbished shopfloor will include increased visibility of multi-channel shopping as well as online access points.

Isabella Miller General Manager John Lewis.

These access points will allow our customers to purchase items online immediately should the product not be available in the store, bringing online shopping into the traditional shopping environment. The link between the traditional environment and the shopper’s online experience is cemented by the service the customer receives in the store. The nine hundred ‘Partners’ at John Lewis Edinburgh all recognise that the service experience is critical in making John Lewis front of mind, irrespective of how the customer chooses to interact with the brand. Online shopping allows customers to purchase whenever they want, wherever they are, yet it has never been more important to get it right within the four walls of the shop.

Putting property in the picture Ever wondered what makes an inspirational location for photography and film shoots? Well, it could be your property, and giving your office, house, flat or cottage a starring role could earn you a nice buck! Since starting up three years ago, Edinburghbased company Location Scotland has sourced hundreds of locations for fashion spreads, advertisements and TV commercials. Increasingly they’re finding that people’s homes and even offices, are what image makers are looking for in their quest for interesting backdrops. MD of Location Scotland, Marie Owen explains: “There’s a desire to show models and actors in realistic situations. As well as showcasing some of the most glorious landscapes on the planet, Location Scotland are increasingly asked to provide houses and properties as locations. All styles and periods are worthy of consideration, but as a rule the

creative industry is looking for homes and commercial properties that are a little bit different. “Photographers and film makers are essentially looking for character. We’ve recently shot in small apartments in Stockbridge and Leith as well as large city based retail units. It really depends what atmosphere and ambiance the client is wishing to capture.” Fees paid can vary and Location Scotland

negotiate these on behalf of the location owner to ensure fairness. Typically they range from £500 to £1,000 per day, but it depends on the client, the usage, the overall production budget and the property itself. If you're interested in having your property promoted by Location Scotland, email some digital images with details about your property, such as location, size, age and any previous usage, to: michelle@locationscotland.com

April/May 2010

Seven tips to successful recruitment

Many businesses cite recruitment as one of their biggest challenges, which is why the Chamber launched an online recruitment service – Edinburgh Chamber Recruitment Online (or ECRO) – in February with partner SME Resourcing. There are three key obstacles for smaller businesses that perhaps don’t have the budget to source external expertise from a recruitment agency:

To find out more about ECRO, go to www.edinburghchamber.co.uk and click onto the ‘Membership’ section of our website, then ‘Savings for your business’.

n Lack of expertise: poor recruitment and selection process and risk of noncompliance

In the mean time, here are seven top tips to consider when planning your recruitment process:

n Absence of technology: manual processes and inability to build talent bank

1 Be legal - stay abreast of the relevant legislation and make sure your recruitment process is managed professionally.

n Anonymity: reliance on recruitment agencies to source candidates Through ECRO, Chamber members can access a toolkit with a range of best practice advice and practical resources to help you manage your recruitment process more effectively – and legally. There is also a job board where members are able to post their vacancies free of charge.

2 Ensure your process is robust – invest time at the start of the process; be clear in what you want and write a detailed job description and person specification. 3 Protect your brand – invest time in managing every application professionally. 4 Maximise the web – ensure you use the free tools available, such as Linked-In

Good news for hoteliers Monthly figures released by PKF Hotel Consultancy Services in December show that whereas many areas in the UK struggled, hoteliers in Edinburgh were able to cash in on the festive season. Occupancy in the city in December was up

up 5.1% to £55.82.

7.9% on 2008, from 63.4% to 68.4% and

Year to date figures also showed that Edinburgh hoteliers had a good year in

although room rates fell 2.6%, rooms yield was

BC April/May 2010

and Twitter to help you source potential candidates cost effectively. Remember that as a member of Edinburgh Chamber you can post your vacancies on our job board for free. 5 Interview professionally – ensure you use a professional, competency-based interview to verify candidates’ ability. Research has shown competency-based interviews achieve an accuracy of over 80% compared to approximately 20% for unstructured interviews. 6 Use candidate assessment - ability and psychometric testing gives you valuable insight into your candidate’s capabilities and preferences. 7 Candidate reference - carry out checks to verify identity, right to work, employment history and qualifications.

general, as occupancy was up 2.1% to 77.9% on 2008. Rooms yield was down for the year, but this is not surprising given the economic climate and the necessary reductions hoteliers have made to room rates. Robert Barnard, partner for Hotel Consultancy Services at PKF, comments: “2009 was a challenging year for UK hoteliers. The global and UK economies are not out of the woods yet, but over the course of 2010 I would hope to see trade pick up in response to a gradual recovery in global travel as the year develops.”

Businessnews The business of divorce The unravelling of a marriage causes the need for other entwined interests to be unravelled also. In the case of business assets in particular, a number of unforeseen complications can occur and here, Turcan Connell Partner, Gillian Crandles, highlights some potential difficulties that separating couples might face. 1) The date of marriage is particularly germane to the outcome of any settlement. A decision taken after the date of the marriage to restructure a business (owned pre-marriage) for entirely unrelated business reasons could actually cause a larger share of that business to be deemed as matrimonial property and therefore form part of a settlement. 2) The valuation of goodwill in a business can also be a thorny issue. The terms of any shareholder’s agreement (and the Partnership Agreement in the case of a Partnership) need to be considered carefully to see if any provision has been made for goodwill. Even if a valuation of goodwill can be established, it will often be the case that it is deemed ‘personal’ to one party and cannot therefore be traded, so will fall outside the scope of a possible settlement. 3) Another live issue is that of retained profits where, perhaps for perfectly sound business reasons, the majority of profit is retained within the business and reinvested. The question of how this is treated

Service on the up

Gillian Crandles

in the quantification and division of matrimonial property can be fraught and would need to be handled with care. 4) In the case of both spouses being partners in a business, the interaction of Partnership and Matrimonial law can be particularly complex and difficult to unravel. While there is scope here only to draw attention to some of the main difficulties related to valuing a business as an asset under Family Law, this short roundup hopefully underlines the need for good advice at every turn. www.turcanconnell.com

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A survey has shown that, despite difficult economic times, customer service has improved during the recession. The UK Customer Satisfaction Index showed that most sectors showed improvement with tourism among those most consistent. Overall, banks performed well. Among the top three performers was Chamber member John Lewis Partnership. Survey results showed that the three most improved organisations since January 2009 were Toby Carvery,Vodafone and Harvester. McDonalds and British Gas are also in the top 10 for improved scores Also revealed in the survey was that the British public say that their major annoyance with call centres is dealing with staff outside the UK.

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April/May 2010

BC April/May 2010

SPECIAL FEATURE

Maxim – the ultimate business destination in Scotland Located in the heart of Scotland, positioned strategically between Glasgow and Edinburgh - adjacent to Eurocentral on the M8 Corridor - Maxim Office Park is the UK’s largest speculatively new built office park. In less than two years, the £330m development - located 14 minutes from Glasgow and 31 from Edinburgh – has risen from the remnants of the former Chunghwa Picture Tubes site to comprise 10 international class buildings totaling over 756,000 sq ft. Built in a single phase, the park is now fully complete, with the capacity to provide space for a potential 8,000 office workers. The park’s location provides superb logistics and affords Maxim a workforce catchment area in excess of 1.55 million. It’s also situated close to the third largest pool of students in Britain, with over

55,000 undergraduates and around 24,000 postgraduates nearby at the universities of Glasgow and Edinburgh. A range of businesses have already committed to Maxim, including Regus, the world’s largest provider of workplace solutions. Regus will initially take the first floor at Maxim Building One, providing 250 workstations and eight meeting rooms - with the potential to expand across the 70,000 sq ft building. Global asset management consultancy Currie & Brown has also been signed up and will be located at Maxim Building Three. The new base will give the firm centrally located office space as well as maintaining some presence in Edinburgh and Glasgow. Maxim has also attracted a clutch of quality retailers including: Baguette Express; Amigo convenience store and Berits & Brown delicatessen and bistro, with private

children’s nursery Papillon offering a 130 children space nursery in Maxim’s building 2. Elsewhere, other amenities occupiers including a pharmacy, a dental practice and a health club have been sourced. Given the park’s enterprise zone status, Maxim can offer ingoing tenants one of the most highly competitive financial deals in the UK, making it a globally competitive business destination for businesses to locate to. Large rent free periods are being offered to ingoing tenants - subject to covenant and negotiation, making it the ultimate business destination with the ultimate financial package. Enclosed in beautifully landscaped surroundings and boasting an additional range of first rate amenities, the Dakota Hotel and leisure facilities Maxim truly is Scotland’s ultimate business destination!

Scotland’s ultimate business location with the financial package to match. Maxim is the ultimate business location for a reason. It has the ultimate in facilities for both business and pleasure. With 10 high-quality, green HQ office styled buildings, Maxim now offers a globally competitive financial incentive package including 5 years office space rental, absolutely free. It’s not merely a property deal. It’s the ultimate financial deal.

• 10 flexible and contemporary office buildings totalling 756,000 sq. ft. • All buildings complete • The UK’s largest speculative built office park • Single phase development • Park amenities include Dakota Hotel, Berits & Brown, Papillon Nursery, Regus Baguette Express, Amigo and Wi-Fi available throughout the park • Location qualifies for Regional Selective Assistance • Highly lucrative financial terms available,*subject to covenant and negotiation Management suite +44 (0) 1698 732233 +44 (0) 141 204 7666 +44 (0) 141 204 3838 +44 (0) 207 493 6040

www.maximpark.co.uk

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February/March 2010

Chambernews New self employment project rocks Edinburgh Castle Rock Edinvar Housing Association (CREHA), in partnership with the Edinburgh Chamber and Business Gateway, are launching an exciting new project to promote self employment and business start up as real career option for people living in areas of deprivation within Edinburgh. CREHA has recently been awarded Wider Role funding from the Scottish Government and has brought in the services of the Chamber’s Business Development team to provide one-to-one support for interested people, helping

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them move on to mainstream business development provision via Business Gateway. A series of monthly awareness events are being held in key neighbourhoods, with over 270 places available, and will be hosted in a variety of venues that are familiar and comfortable to local people, until March 2011. Following on from the events, interested parties will be offered free one-to-one appointments with a business advisor from Business Gateway. Participants will be provided with all the help, support and information they need to turn their ideas into viable and successful businesses. By the end of the project it is hoped that at least 22

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Zero per cent loan from the Carbon Trust Association. Edinvar Housing a key aim to Castle Rock Scotland, with Fund through and Central or Wider Role 0131 657 0600 Government gh, the Lothians ed by the Scottish rent and buy across Edinbur information please contact to further has been support uk This project affordable homes choice. If you would like of esforpeople.co. Edinvar provides neighbourhoods opertyshopplac Castle Rock visit www.pr create and sustain

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In the current economic climate, every business needs to stay one step ahead and a 0% loan from the Carbon Trust could help your company do just that. Chamber members can borrow between £3,000 and £500,000, flexible

to their business needs, interest free and unsecured. Applying is straightforward and with no arrangement fees, capital can even be accessed without denting cashflow.

For more information, visit www.britishchambers.org.uk/energysavinghub

BC April/May 2010

Alister Steele, Managing Director of Castle Rock, with Rebecca Burnett and Jimmy O’Connell of Edinburgh Chamber

people will have started their own business. Managing Director of CREHA, Alister Steele, says: “Many of our customers are not economically active and self employment offers another choice to help them move on in their lives. This project will help bring more person-centred support into the areas most in need, offer further opportunities for engagement and further our aim of creating sustainable neighbourhoods where people choose to live and work”. For more information or to attend one of the awareness sessions, please contact Jimmy O’Connell at Edinburgh Chamber of Commerce on 0131 552 1042 or 07974 893 851.

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Bethebest What lies beneath If you find yourself making excuses not to call a certain customer or make a presentation, simply telling yourself to ‘just do it’ may not be the solution you need. The key is to explore why you behave this way and to do so, you have to look deeper than your surface level behaviour. Like an iceberg, where only a fraction is visible above the water, it is necessary to get beneath the surface to explore what lies beneath.

Values people tend to want to experience include success, love and security. However the values they want to avoid include failure, rejection and loneliness.

Chamber Business Solutions (CBS) Manager and personal development expert, Bryan Leslie, says: “People are just like an iceberg – the bits we see are the behaviour, the actions and the mannerisms. The bits we can’t see are the personal values, the beliefs, the reasons for doing things. Our behaviour is influenced and driven by our values, but we seldom stop to think about what they are.”

Bryan continues: “Not everyone values the same things, and even if they do, they don’t value them in the same order. So someone that values success over security may be willing to take risks, and someone that values security over success may be more reluctant to take those risks.

Personal values are the emotional states and feelings that people want to experience or avoid on a continual basis.

“Once you understand your current values, it is quite simple to change them and once your values are changed, your behaviour will change as well.”

To find out more about how you can influence your values and your behaviour, book on to the CBS training course ‘Building Your Self-confidence’ – www. edinburghchamber.co.uk (go to ‘Events & training’). To receive a free CBS special report on how to explore your own values, email: bryan@chamberbusinesssolutions.co.uk

Arts funding bucks the trend in Scotland Research published by Arts & Business has shown that Scotland is faring better than the rest of the UK when it comes to sponsorship of the arts. The total UK figure for private sector investment in culture for 2008/09 fell from its record high in 07/08 to £654.9 million, a decrease of by 7%. In Scotland the fall was slightly less than the UK average at 4%. Although there was a fall in overall investment, the figure for business sponsorship in Scotland remained at £9.9 million, the same figure for the 07/08 period. That Scotland did not mirror the UK trend where business investment fell by 6%, is in part due to the Scottish Government’s funding to Arts & Business Scotland to incentivise new business sponsorship for the arts. Again, while the UK saw a 7% decrease

in Trusts & Foundations support, Scottish cultural organisations raised 24% more than in 07/08, bringing in almost £8 million. The main drop in investment in Scotland was in the area of individual giving, which fell to £20 million, down 13% compared with a UK average 7% decrease. Barclay Price, Director of Arts & Business Scotland, said: “I am particularly pleased to see that business sponsorship has held steady in Scotland and am certain that a crucial factor Barclay Price was the continuation of Scottish Government funding through Arts & Business to incentivise new

business sponsorship. Given the current financial situation, it is all the more vital for this scheme to continue in 2010/11 to encourage business to support Scotland’s vibrant cultural life.” “There clearly is concern at the impact on future arts sponsorship as a result of the financial difficulties of a number of Scottish companies who have traditionally been among the foremost sponsors of the arts, but I am hopeful that these companies will continue to recognise the value for money and community benefit of supporting the arts in Scotland.” Stay One Step Ahead with free branding & marketing advice; call 0844 736 2992

April/May 2010

Goinginternational Avoid market volatility and bank charges eating into your profit Sterling has gone through a particularly volatile period since the beginning of the year with 10% and 6% ranges seen against the U.S. dollar and the euro respectively. Currency volatility of this magnitude can make the difference between a profit and loss for many companies involved in international trade. Whether your business exports or imports, it can pay to speak with a currency specialist to ensure you are not exposed to potentially adverse exchange rate fluctuations. Banks typically charge high transaction fees and, together with unfavourable exchange rates, can mean having to pay in the region of 4% more per transaction than is necessary. David Lamb, Head of Treasury Services at No1 Currency warns; ‘Many people are unaware they do not have to rely on their bank for international transfers. By shopping around and speaking to a currency specialist, you can not only make significant savings but also have access to market intelligence and guidance that is unlikely to be provided by your own bank branch.’ As an example, if a company had been billed at the beginning of December 2009 for US$100,000 and given 3 months to pay, the following table highlights the potential cost involved if they had remained unhedged throughout this period. US$ amount Date

Exchange Rate £ equivalent

$100,000

01/12/2009 1.6620

£60,168.47

$100,000

01/03/2010 1.4800

£67,567.57

Potential Loss £7,399.10

This type of loss (over 12%) could have been avoided by speaking with No1 Currency at the outset and booking either a fixed or time option forward contract that would have completely eliminated the exchange rate exposure. If you would like to speak to one of our foreign currency specialists call 0131 476 7371 or visit www.no1currency.com

Export markets what’s stopping you? Conditions to explore international trade as a growth strategy have seldom been better for Scottish businesses. A weak pound and low shipping costs mean the time is right to set our sights on foreign shores. Britain is a world leader when it comes to innovation. However, for the last quarter of a century, it has had a trade deficit that last year totalled £25bn. Closer to home, it is estimated that Scotland has over 280,000 businesses, of which only 7,000 are involved in exporting. So what is stopping us from exporting to international markets? Scottish Chambers International (SCI) Director, Alasdair Kerr, says: “Not knowing where to start and a fear of the unknown are key barriers to export. For many business people, the thought of cracking foreign markets brings them out in a cold sweat. Dealing with different languages, cultures and customs can be difficult, which may go some way to explaining why the US and Eire are in Scotland’s top five export destinations.” What many Scottish businesses don’t realise is that support is at hand to help them every step of the way. A new programme to raise awareness of international trade as a growth strategy for business and to build key skills has now been launched. The programme,

Intelligent Exporter, provides access to training, from foundation level for beginners through to accredited learning and qualifications for more experienced individuals. The programme also provides a helpline for enquiries along with online access to resources, information and support. Match-funded by the European Social Fund, it is a partnership programme involving the private and public sectors. In addition, Scottish businesses can access tailored support and expertise through SCI. From translation and interpretation services, to quality introductions in international markets, a comprehensive range of support services is available to take the fear and risk out of international trade. Alasdair Kerr says: “There has never been a better time for Scottish businesses to explore opportunities in foreign markets. Market conditions are in our favour, with a weak pound meaning that our products are up to a third cheaper to overseas buyers. In addition, shipping costs are down by 70 per cent. So much support is now available to make sure businesses make informed decisions and get off to the right start. It’s time for Scottish businesses to build their confidence and take up new opportunities in global markets.”

April/May 2010

Inspiringconnections Making headlines On Tuesday the 26th of January members were treated to a master class in managing media at our ‘Making headlines’ breakfast at The Hub. Andy Rowe, MD of Andy Rowe Partners and ex-Senior Special Adviser to former Prime Minister, Tony Blair, as well as veteran STV presenter Angus Simpson spoke to members about the importance of preparation and planning for media interviews, plus understanding the pitfalls and how to avoid them.

01 01 02

L to R: Fiona MacFarlane of George Watson’s College with Austin Flynn of Morton Fraser LLP

02 03

L to R: Sarah Urquhart of Sarah Urquhart PR and Pamela Macaulay of Morton Fraser LLP enjoy a caffeine kick! L to R: Andy Rowe, Angus Simpson, and the Chamber’s Graham Birse get ready to take to centre stage.

Making business a sport On Monday 22 February, we invited members to an exclusive breakfast event at Hibernian football club, where guests heard from Hibs Chief Executive, Scott Lindsay, and Manager John Hughes.

05 06 07

How not to drop the ball: (L to R) Scott Lindsay and John Hughes with the Chamber’s Graham Birse Frank O’Donnell of P3 Wealth with Carol Cairns of the Chamber Douglas Walker of Cyberhawk Innovations strikes a pose with the Chamber’s Tessa Huntley The business of football generated a lively Q and A

Photos on pages 16-17 by Graham Carnie, Tuskite Photography

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Famous Five go broadcasting

Photos on pages 16-17 by Graham Carnie, Tuskite Photography

Channel Five made its first broadcast on the 30th of March 1997 and has been going from strength to strength ever since, becoming the only major British broadcaster to have grown its audience share in 2009. Chair and Chief Executive of Five, Dawn Airey, joined us at our Premier Series dinner on 1st Feb, to talk about her career as well as the changing faces of media and the need for innovative partnerships in broadcasting. The event was sponsored by our valued Partner in Enterprise, Spire Edinburgh Hospitals.

L to R: Our President, Robert Carr, with Miriam Watt & Wally Bourdelov of Spire Edinburgh Hospitals, and Dawn Airey

Martin Oliver, Chief Executive of Barbon Insurance Group, with Chamber Director of Development, Liz McAreavey The Dawn of a new era: Airey spoke about the importance of forward thinking and innovation

April/May 2010

60seconds Q In five words or less, what do you do? A Operationally, keep the business running. Q How long have you been a Chamber member? A Less than a year. Q Why did you join? A The Chamber has given so much support to retailers, especially in dealing with the trams, it felt only right to join and contribute our support to the business network in Edinburgh. Q What services do you use? A The Premier Series Dinners are fantastic: the speakers are extremely high quality, relevant yet diverse.

Name: Joshua Miller Company Name: Charlie Miller Hairdressing Ltd Website: www.charliemiller.com

Q What’s the best business/benefit you have won through the Chamber? A It’s still early days for specific or direct benefits, but the quality of the Edinburgh Chamber is very apparent and we’re enjoying being a part of that. Q Are there any additional services or information you’d be particularly interested in? A Not at the moment, we’re very happy with the way things are Q If you were telling another business person about the Chamber, what’s the first thing you would say? A Whether it’s training, support, networking or just your mindset, Edinburgh Chamber definitely brings value, so the questions really should be: “Why haven’t you joined?” Q Where do you read your copy of Business Comment? A Usually at my desk.

Edinburgh holds onto its title Edinburgh has won a coveted title for the second year running after being named Europe’s Best Small City of the Future. The Capital won the award after being judged on criteria including economic potential, quality of life and how friendly it is for businesses, in research conducted for fDi Magazine’s European Cities & Regions of the Future shortlist. The city also came out on top in the Best Economic Potential category, in which it was judged on criteria including GDP and employment growth.

Alan Johnston, Chair of Destination Edinburgh Marketing Alliance

fDi Magazine’s European Cities and Regions of the Future 2010/11 shortlists involves information from 223 cities and 142 regions in Europe. Councillor Tom Buchanan, Edinburgh’s economic development convener, said: “It’s a hugely impressive performance that recognises Edinburgh is a world-class capital that really punches above its weight as an investment location. “We offer one of the UK’s most highly skilled and qualified workforces; globally significant expertise in a number of

key areas such as enabling technologies, informatics, human and animal life sciences; strong sectoral expertise in areas such as financial services and creative industries; international connectivity; a competitive cost base and a fantastic quality of place and of life.” Alan Johnston, Chair of DEMA (Destination Edinburgh Marketing Alliance), said: “This is a very meaningful award and it speaks volumes that Edinburgh has retained its title. It carries a great deal of weight with those involved in inward investment and relocation and helps to give Edinburgh the edge, providing our business community and the city in general with a competitive advantage. That’s especially important in the current climate. “In terms of reputation, we know that Edinburgh is already recognised as being amongst the best, whether it’s to visit, invest, live, work or study in, but to have it verified by such a respected source yet again adds significant strength to the city’s confidence.”

April/May 2010

Chambernews Members urged to enter Chamber awards 2010

Edinburgh Chamber members are being urged to showcase their talent by entering a top business award. The call comes from the British Chambers of Commerce (BCC) as it launches its prestigious Chamber Awards 2010, with £50,000 worth of cash prizes to be won. And this year is particularly significant as the BCC is celebrating its 150th birthday. Categories are: Business of the Year, Entrepreneur of the Year, Achievement in International Business, Excellence in Customer Care, Excellence in People Development, Most Promising New Business, Green Award and the Award for Innovation Through Technology. All regional winners will go through to the

Chamber Chief Executive, Ron Hewitt (left), presents Richard Braidwood, of Chamber member company Braidwood Associates, with the regional award for Achievement in International Business, Chamber Awards 2009

national finals to be in with a chance to collect the ‘winners of winners’ award for the most outstanding business achievement. The closing date for entries is June 25 and regional winners will be announced in September, followed by the national awards ceremony at London’s Hurlingham Club on

November 25. To enter the awards online go to www.chamberawards.co.uk and for any further information, contact the BCC on 024 76 47 2593 or email: awards@chamberawards.co.uk

Bank of Scotland makes £10 million pledge to support Edinburgh Chamber of Commerce members • At least £10 million of loans being made available to member firms • The lending will be on competitive, commercial terms and the Bank’s SME Charter will apply where annual turnover is up to £15m Bank of Scotland is pledging to make available at least £10 million over the next twelve months to SMEs who are members of the Edinburgh Chamber of Commerce. As part of the Bank’s partnership with the Chamber, both organisations are working to promote confidence in funding amongst viable businesses with opportunities to invest. Ian Collins, Bank of Scotland’s Commercial Director for the East of Scotland, said:“By working together with our partners at the Edinburgh Chamber, we aim to promote

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the availability of finance to local businesses whether through structured term or working capital facilities.We have also ensured that, with their knowledge of the local market, our senior relationship managers are empowered to authorise lending in their local area.” Ron Hewitt, Chief Executive of Edinburgh Chamber of Commerce said:“Our Business Development team work daily with clients who are striving to shrug off the recession through improved service and product offerings. None of this can be achieved without investment.The recognition of the Chamber as a credible partner

in sourcing worthwhile applications shows the Bank of Scotland is ready to put its money where its mouth is.This positive action will be very welcome across the business community.” The lending will also help support businesses borrowing through Government initiatives such as the Enterprise Finance Guarantee and European Investment Bank loan scheme. Businesses that are interested in discussing possible financial support should contact Alan Coats at Bank of Scotland on telephone: 07881 511 717

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Theinterview SPECIAL FEATURE

Bucking the trend in a difficult market place

By John Dean deangriss@btinternet.com

Few sectors have felt the chill of recession as sharply as the hotel industry but for at least one group, there is a distinct optimism for the future. “Even in a recession, there are opportunities, it’s just a question of looking at things differently and as a company we responded quickly to the changing market conditions and adjusted our strategy quickly which allowed us to seek out new opportunities, in particular capitalizing on falling air fares, the rise in staycations and favourable Euro and US conversion rates.”

The Apex Hotels Group, which last year opened the doors of its new Apex Waterloo Place Hotel 190 years after the building was unveiled as Edinburgh’s first purpose-built hotel, can look to a bright future, according to Angela Vickers, its managing director. She said: “It has been a very challenging time for the hotel industry, particularly the reduction in corporate business. The downturn in demand and the increase in supply has created a very competitive market but there is no doubt that our value for money offering to recession-weary travellers has strengthened our position.” For Angela, the key to winning a healthy share of that market is keeping customers happy. She said: “Guest retention is a key priority for us. We recognise that customers have many choices and loyalty to a particular brand has to be earned and we actively seek feedback from our guests to ensure that we maintain high levels of customer satisfaction.

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However, any business person will tell you that no company ever succeeded by standing still so the group has plans to further strengthen its position in the market place.

Angela Vickers Managing Director Apex Hotels Group

“Apex continue to enhance brand standards to maintain the quality of existing hotels by investing over £2 million to refurbish bedrooms and public areas.

One of the initiatives focusing minds at the company is the development of a third Apex London hotel. Angela said: “With an investment in excess of £60m, the Apex Temple Court Hotel is being developed into a four star luxury 183 bedroom hotel, located in the sanctum of the Inner Temple in the judicial heart of the City.”

The launch of the Waterloo Place hotel in Edinburgh last year was another example and exhibited the company’s attention to detail. The new 187-bedroom includes corporate facilities, a bar and restaurant, as well as a health suite including a swimming pool, gym, sauna and steam room while at the same time respecting the building’s original features and its Grade-A listed status. Indeed, the Apex Hotels Group commissioned research to uncover more information about the building, which formed part of the construction of the Regent Bridge and Waterloo buildings carried out by Archibald Elliott from 18161819. The research uncovered a host of famous guests, most notably author Charles Dickens who spent a period of time at the hotel in 1861, and former Prime Minister Charles Grey, 2nd Earl Grey, who was awarded the freedom of the city at Waterloo Hotel in September 1834. The findings also provided a great insight into what life was like in 19th century Edinburgh, revealing the story of Alexander Smith, age 13, who was found guilty of the theft of a silk handkerchief from the foyer of the Waterloo Hotel and sentenced to seven years in the colonies.

brand standards, the facilities offered at each hotel differ depending on requirements and budget. We will continue to invest significant resources and adopt new innovative strategies to raise awareness of Edinburgh, as an all year round destination, and our own brand throughout the UK and International markets.” And there is a strong sense of optimism for the year ahead. Angela said: “Edinburgh certainly enjoyed a good Summer for tourism, there is no doubt that the Homecoming had a major part to play. “Edinburgh still continues to buck the trend and our tourism sector continues to deliver the best performance outside of London. The challenge is maintaining this success in the year ahead. “We are optimistic for the year ahead. Edinburgh has so much to offer visitors and with good transport links, together with our many events and festivals all year round, we are in a strong position to compete with other European cities, but it is important to maintain high standards and ensure that our pricing remains competitive if we wish to continue attracting visitors.

For Angela Vickers, Edinburgh is crucial to the company’s fortunes. She said: “With four hotels and five restaurants, we have a very strong presence in Edinburgh. We are able to offer a full range of facilities including flexible conference and meeting space for up to 200.

“The Edinburgh festival is certainly one of the busiest times of year across all of our hotels but we are also experiencing an increase in the demand for weekend short breaks throughout the year with many visitors taking advantage of low airfares and our competitive offers. Hogmanay is also a particularly busy time of the year for us as well as major sporting and entertainment events that Edinburgh readily attracts.

“Apex has a broad appeal across all markets. Although our hotels adopt the same quality

“We have enjoyed working with many Edinburgh partners, most recently,

sponsorship of the Film Festival, Rugby Sevens, Edinburgh Marathon and many local charities. “I look forward to the journey that coming out of a recession brings; companies operating more innovative and cost efficient models, the burgeoning of travel traffic as the economy recovers. “However, this can bring with it increased competition from within the sector and sporadic price cutting. I also have concerns that Conference and Events business and activity from the banking sector will not return to previous ‘pre-recession’ levels as these areas have been well and truly bitten by aggressive cost reduction programmes.” Nevertheless, she remains confident that the group can thrive even in difficult times, saying: “Using a mix of innovate marketing, technology and dynamic rate management, we are working hard to ensure that we continue to grow the business. We are making significant investments in our website, on-line marketing, social media as well as a range of advertising including TV. “We have just launched a redesign of our web booking engine, with an increase year on year in on-line sales, it is vital to our success that the booking process is simple and user-friendly. Other new initiatives are the launch of our customer loyalty programme, already proving to be a hit, and we’re looking forward to a similar success with the launch of our Web Affiliate Programme. We are well prepared for the challenges ahead and we are looking forward to pushing forward with our development plans.” www.apexhotels.co.uk

April/May 2010

Coverfeature What adds up for business in the election? by Tom Miers

Because those decisions will certainly be tough this time round. The recession has left us with an appalling fiscal hangover as government injected money to replace the collapse in demand caused by the credit crunch. The deficit has ballooned to record proportions as a result. The context is therefore one of tightening public spending, and the central argument is how to achieve that while encouraging growth. The following graph projects the likely Scottish Government budget in real terms over the next few years Projection & Draft Budget 2010-11, Departmental Expenditure Limit £billion, 2009-10 prices 30

Actual / Estimate

14 320 1

13 20 1

12 120 1

11 020 1

10 920 0

20 0

Projections

Source: Centre for Public Policy and the Regions

Not a pretty picture. What are the specific proposals to deal with this? How do the political parties measure up in terms of practical measures to help business grow and create employment and investment?

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01 To a large extent we must wait and study manifestos when they come out, and then wait again to discover what a new government brings. But enough has come out of the febrile debate so far to give a good idea of how our politicians are approaching matters. In a classic pre-election spat, we have seen two contrasting letters by groups of economists in the papers on the right speed for deficit reduction. The Tories and Labour seized on each respectively. But in truth they mask a broad consensus that the deficit is too high and must be controlled, without risking a double dip back into recession. There has to be a concern that political uncertainty – perhaps resulting in a hung parliament – will threaten the UK’s credit rating in international markets, which would push up the cost of borrowing disastrously for business. Perhaps sensitive to this concern, the Lib Dems have a sensible line on deficit reduction, saying its speed must depend on circumstances – the rate of growth, interest rates, and tax receipts.

Photo by Graham Carnie, Tuskite Photography

Yet one of the frustrations of elections is that the parties are coy about the tough decisions that need to be made. Nonetheless their utterances do give a sense of direction to the electorate. How do we judge what is on offer?

Photo by Graham Carnie, Tuskite Photography

Election time, and the rhetoric is heating up. It’s a crucial moment for business as economic policy is debated for the next cycle.

Another welcome area of agreement is the emphasis on easing the availability of credit. Access to affordable finance is the lifeblood of every business, and we are not out of the woods yet. There is healthy debate between the parties on how to achieve this, from loan guarantee schemes (Conservatives and Labour) to encouraging diversity in banking provision (Tories, Nationalists and Lib Dems). What about reducing public spending? Edinburgh Chamber has campaigned on the need for public sector reform as a route to productivity gains. Only meaningful root and branch change will allow us to reduce spending without cutting services or raising taxes. The Tories talk a good game on this, if a little short of specifics. The others point to a worryingly short list of efficiency savings. The SNP, the Tories and the Liberals are all moving towards some kind of reform of Scottish Water which will save the Scottish Government financing costs of £150m plus per year. Labour are keen on ‘shared services’ – essentially merging back office functions

Photo by Graham Carnie, Tuskite Photography

03 between departments and local authorities. Which begs the question – if this is so easy, why hasn’t it been done before? The Tories and the Liberals both have concrete plans to cut public sector pay at the top level. But the elephant in the room is public sector pensions. And we don’t see firm commitments form any party to create a level playing field with the private sector, which would save billions for government and remove a major distortion in the labour market which is a significant burden on business. Speaking of burdens, what of the parties’ tax plans? A budgetary squeeze makes business a tempting target for unscrupulous politicians, and we have already been hit with rises in National Insurance Contributions, income tax,VAT and fuel duties. Is anyone pledging to address these? The Conservatives at least are saying they will reduce NICS for small businesses and cut corporation tax across the board. This is an admirable show of intent. The SNP too have a good record on business rates and council tax. But it would be good to hear it from the others.

The work of Edinburgh Chamber and other business organisations have hammered home the importance of cutting red tape as a route to growth. Politicians of all hues have become adept at murmuring the right thing on regulation, but then delivering sweet nothing. We’d like to see a moratorium on all labour market and business regulation at least until the economy has recovered to robust growth.

John Swinney (SNP), Cabinet Secretary for Finance and Sustainable Growth, faces some tough choices in balancing the books.

On 8 February, the Chamber held an event at the Scottish Parliament called ‘Balancing the books’, to give members an opportunity to hear from politicians and experts about the challenges facing our economy in reconciling the ongoing deficit in public finances while maintaining services. Dr Jo Armstrong, economist and consultant to the centre for Public Policy for the regions, gave an overview of the state of Scotland’s public finances.

L to R: Derek Brownlee of the Conservative Party, Jeremy Purvis of the Liberal Democrats and Andy Kerr of the Labour Party all spoke at our Balancing the books event, offering their views on how we might achieve efficiency savings in the public domain, and how the private sector might assist.

Both the Lib Dems and the Tories have encouraging plans in Scotland and UK wide for limits on red tape, either in the form of sunset clauses or overall caps. The time has surely come for formal rules to restrict the burden of regulation. Encouragingly, there is a near universal recognition that business is a crucial engine of growth that must be nurtured if we are to recover fully. But the proof of the pudding is in the eating. We must keep the pressure on and continue to make a clear, compelling case for public sector reform coupled with a lower burden on wealth creators. You can be certain your chamber of commerce will do just that.

April/May 2010

SPECIAL FEATURE

Delivering a first class service The First Scottish Group The First Scottish Group is a Scottish company, based in Dalgety Bay, Fife, operating from a 60k sq ft office and warehouse facility. The Group, was originally best known for its’ Searching Services division which provides public register Searches and Reports to solicitors and other legal professionals. However, over the past 10 years, the Group has diversified significantly to offer other essential business services including:- a next day business mail exchange for Scottish professionals; a mail service delivering UK & International mail for less and; a range of document management solutions including storage and digital scanning which enable clients to find their files at the touch of a button. The First Scottish Group’s service portfolio is well placed to appeal to all manner of Scottish businesses, especially when market trading conditions are tough. The underpinning philosophy of all the Group’s divisions enable businesses to radically reduce their operating costs, increase business efficiency and enable them to concentrate on their core revenue generating activities – all of these issues

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are at the top of the business agenda as the economic slowdown continues.

Legal Post Delivers a secure overnight document exchange service throughout Scotland, which because of the way that it operates, extends your working day and also delivers the incoming mail ready for you at the start of each day. We also offer an exchange Tracked Mail service from collection to sorting hall to delivery which is both very effective and excellent value for money. For those items that demand full peace of mind This Tracked Mail service is available to all members and provides a written receipt for each Tracked Mail item. The central sorting office in Dalgety Bay, which is a good logistical central hub. All mail collected each day is sorted that night and delivered in reverse order of the collection route so that mail is delivered the next day. Consequently because of the nature of our collection, sorting and delivery system no mail is held in our sorting office.

Legal Post operates a simple and easy to use address system with unique LP numbers assigned to each exchange. All of these customer numbers are available on our onLine directory, which is updated weekly. This is a popular and easy to use reference for LP addresses. Customers are allocated an LP number and provided with a full Legal Post starter pack which explains our mail system which is straightforward and easy to use. The operational footprint of the existing Legal Post collection network, gives a significant advantage across the whole geographical area of Scotland. It is also a very effective collection vehicle for the distribution of mail across the country. Delivering almost full national coverage including the whole of the Scottish Mainland, (as well as the Orkney Islands and the Isle of Bute), with a network of 244 customer exchanges, (post offices), Legal Post provides a next day mail service which delivers an extremely high level of service at less than half price of 1st Class stamped postage through Royal Mail.

Collections are conducted by First Scottish uniformed drivers in First Scottish liveried vehicles. All collection vehicles are fitted with on-board GPS tracking and are monitored by our central control operation. First Post Downstream Access, (DSA), is the term used to describe mail which has been collected and distributed by a competitor, but is handed over to Royal Mail where they are delivered the “final mile”, by Royal Mail’s delivery force. The ability to utilize the Royal Mail network in this way, was first introduced in 2003, ending a 350 year monopoly. As the market-place develops, innovation will come in both products and processes, customer service improvements, efficiency and cost reflective pricing. Indeed it is that the Telecoms industry can be viewed as a blueprint for the changing postal industry, within this country. First Post is a business class mail service, which delivers mail across Scotland in 2 days. It is an alternative to Royal Mail’s First and Second Class services and delivers anywhere that Royal Mail can. The difference is that we can pass on significant savings for your business. We handle all types of mail including letters, large letters, packets and parcels to both UK and International destinations.

postal regulator, Postcomm. This enforces very strict conditions around operating standards, security and postal integrity. Our operational ability is specializing in the collection of unsorted mail and our ability to deal daily with high volumes of clients from across the whole of Scotland, producing clear and meaningful invoicing and high levels of customer service to end clients who do not normally get this level of service with existing postal providers. Whilst inevitably traditional postal volumes have been in decline for a number of years, there are certain formats that will always demand physical delivery and at a time when we seem to be getting bombarded with an ever increasing tidal wave of electronic messages :- post can be a valuable tool in our communication and business development. First Post have a wide range of clients ranging from 8 to 8000 mail-pieces each night, and to date average around 30,000 mail pieces every evening, (and growing)! We are well positioned to cope with a wide spectrum of volumes across all formats, (letters, large letters and packets).

There are no minimum collection volumes and given our coverage across the country, it really is a unique service offering. It is a pure “pay as you go” service, with no long term contractual obligation, so making it truly flexible.

The presentation of mail is straight forward, all that the client has to do is prepare their mail as normal, without franking or stamping it. The mail is then consolidated back at our depot where it has the individual client specified return address and postal indicia applied to it.

Our operational ability is therefore unique in Scotland as we can for example provide our service throughout Scotland. The First Scottish Group are licensed through the

From here it is then sorted by format/ destination and bagged for onward transportation to the appropriate Royal Mail delivery centre.

The address should be clearly printed, (either type or handwritten), and wherever possible the correct full post-code should be used to allow a successful delivery. Increasingly there is more mechanization involved in sorting postal items, most letters are now read by machine and to ensure that you get the best service always use a clear font, ie Arial, with the post-code on the last line of the address. Most machineable mail is actually presented up-side down to the sortation machines, so the postcode is the first thing that it hits, (albeit upside down)! The establishment of a new postal organization is not an easy task, but we have a large growing number of clients who utilize our service nightly and are seeing the benefits that we can bring to them for their mail delivery requirements. It is by finally doing this that we will be able to stamp the same quality processes on our First Post that have served us so well during the last decade for Legal Post. At First Scottish we believe in making a real difference. First Scottish stands for value for money, quality and innovation. We also believe in nurturing long term business relationships with our clients. We deliver a quality service by empowering our employees and are constantly monitoring customer feedback to continually improve our customer’s experience.

For more information about our range of services, please either contact us direct on 01383 826777 or visit our web-site, www.firstscottish.com

April/May 2010

SPECIAL FEATURE

Something to smile about Few things define a person quite as much as their smile which is why Yann and Gilly Maidment at Stafford Street Dental Care make sure peopleâ&#x20AC;&#x2122;s smiles look and feel great.

Dr Yann Maidment BDS DDS MFGDP & Mrs Gillian Maidment BDS

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Stafford Street Dental Care is one of the few dental practices in Edinburgh Chamber of Commerce. Based in the West End since 1987 they moved to new premises in Stafford Street 3 ½ years ago and have been growing steadily since then. The team consists of principal dentists Yann and Gilly Maidment, associate Robin Jeunet Mancy, a visiting specialist oral surgeon, hygienists, nurses and the wonderful welcome team. Everyone in the team aims to deliver the highest quality dentistry in an atmosphere that is friendly, supportive and relaxed. The priority is to make sure each client is valued as an individual. It is understood that a trip to the dentist can make some people nervous and extra time and reassurance is always given to make a visit as relaxing an experience as possible.

Many people feel self-conscious when they smile because they have crooked, stained or missing teeth or even bad breath. In business and social situations a confident smile is an important asset, which is well understood at Stafford Street dental care. “We are passionate about dental health at Stafford Street” says Gilly, “and we work with our clients to make sure they have the healthiest and brightest smile around. Our dental hygienists are very important members of the team who spend time ensuring that the client is motivated to keep that healthy smile in great shape in between appointments.” An extensive experience of cosmetic dentistry means Stafford Street Dental Care can offer a wide range of options from small corrections to a full smile makeover.

Yann, Gilly and the team

Options available at Stafford Street Dental Care Smile Makeover- the appearance of your teeth can be completely changed using a combination of tooth whitening, veneers, crowns or even just a tiny addition to the edges of your teeth. Tooth whitening- bright white teeth make you look fantastic. All the dentists at Stafford Street Dental Care are highly experienced in tooth whitening. Veneers- porcelain veneers can be used to reshape or cover up worn or blemished teeth. They are made to look just like real teeth. Crowns- applied to broken or heavily filled teeth make teeth look as good as new. Implants are the most excellent replacement for missing teeth. They are securely fixed into the jawbone and look, and work, like a natural tooth. But the very best treatment of all is no treatment which is why Stafford Street Dental Care work so hard to be preventive. Members at the practice benefit from regular dental visits and hygiene maintenance, this stops small problems becoming bigger and ensures healthy teeth and gums. Yann and Gilly are also able to help stressed businesspeople who clench and grind their teeth, which can cause pain in the teeth and even headaches due to muscle tension. They also have a treatment to prevent snoring which allows clients and their partners to get a good night’s sleep. All in all,Yann and Gilly are very proud of what they have achieved over the past 23 years. They have developed a reputation for a quality, caring service and the proof of that is they still have people coming to see them who came when they started 23 years ago. They are a classic case of a business which knows how to deal with people and how to gain their trust and have therefore been rewarded with loyal clients. And if this is the kind of dental care you’re for, they still have room for a few more clients! Web: www.staffordstdental.co.uk Phone no: 0131 2257576 Address: 24 Stafford Street, Edinburgh EH3 7BD

April/May 2010

Healthandwellbeing SPECIAL FEATURE

Tackling stress at work By John Dean deangriss@btinternet.com

Stress can be a major issue for companies and employees alike as they battle to cope with the ever-increasing demands of life in the workplace. According to official records, 104,000 people in Scotland believed they were suffering from work-related illness when surveyed. That added up to 3.1 million working days lost in Scotland due to workplace injury and work-related ill health. UK-wide, stress costs businesses ÂŁ3.7m and 80 million working days a year. They may be frightening statistics but there is a lot that companies can do help their workers achieve the crucial worklife balance needed to ensure a healthy workplace. Companies who take the problem seriously are either employing their own specialists or bringing in companies who work in the field of relieving stress and increasing workplace satisfaction.

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Those companies are reaping the awards in the form of a motivated and loyal workforce, increased productivity and improved staff relations as well as adding to their reputations as caring employers. So how do you recognise stress in the workplace? Well, one thing to acknowledge is that a certain level of stress may simply come with the territory in the modern workplace, and may be acceptable - even good. Some workers perform better when the pressure is on. However, the levels of such pressure need to be watched carefully because it can become a serious matter when it leads to illness.

Education examined employee perceptions of onsite massage therapy at work. A group of employees at 3M in Texas was surveyed as part of a trial onsite massage programme within the company. Participants and massage therapists were surveyed and massage was shown to: n Increase alertness and concentration (more productive employees) n Reduce stress (happier work environment) n Reduce the instances of common cold or flu symptoms (less sick days) n Decrease the number of headaches (employees can focus on work) n Increase quality of sleep (employees arrive refreshed and ready to work) n Decrease the likelihood of being tired (employees will think on their toes) n Enhance a secure sense of self (employees work with confidence).

The best way to identify excessive stress is to watch for high levels of agitation, exhaustion and distress. Feelings of not being able to cope, and being overwhelmed, are common among stressed employees.

Andrew Cubie, Chairman, Scotland’s Health at Work Steering Group, said: “If UK businesses are to succeed in the national and international market place, companies need the competitive advantage of highly trained, healthy and motivated teams. To achieve this, employers must help their staff to not only minimise the risks of poor health, but gain the many benefits from good health.”

It is difficult to be precise about what will cause a person to become stressed, as events and circumstances can have very different effects on individuals. However, among the main culprits are repetitive work, having too much work, unachievable targets and deadlines, threat of redundancy, working long inflexible hours and poor supervision and management. Adding to that can be external factors such as bereavement, changing jobs, birth of a child, ill health, divorce, moving house, redundancy, planning a wedding, financial worries, major life changes, loneliness or feelings of isolation. So what help is out there? The specialist occupational health companies start their work by assessing conditions in the workplace and drawing up a picture of the challenges facing employees. After doing that, they will offer a whole range of services. They may offer ergenomic and nutritional advice, for instance, or make suggestions for the way procedures can be changed to reduce stress. They can also bring in specialised services such as keep fit sessions or massage therapies. Recent research by the Touch Research Institute showed that when people are massaged, they increase the production of natural painkillers and give our immune system a boost. It also tends to lower blood pressure and respiratory rate, which improves the function of the heart and lungs. Muscles are warmed up and stretched, and given more space to move, all of which helps relax the body. On-site chair massage is an ideal way to relieve stress in the work place. A recent study conducted at 3M Corporation, in cooperation with The University of Texas Department of Kinesiology and Health

On-site Relaxation Relax & Revitalise!

Massage can help to: • Increase alertness and concentration. • Reduce the instances of cold or flu symptoms. • Reduce the number of headaches. • Reduce the instances of back pain. • Improve quality of sleep at night. • Reduce stress Resulting in a more productive work force. Can you afford NOT to have it?

T: 07759 944135 E: relax@on-site-relaxation.co.uk W: www.on-site-relaxation.co.uk

April/May 2010

Healthandwellbeing SPECIAL FEATURE

The W.I.S.E. man cometh So who is taking this approach? The entire spectrum: Private, Public and Voluntary Sector organisations alike are seeing huge benefits as a result…..a reduction in individuals’ sickness records; more effective communication between line managers and individuals; better working relationships and increased productivity throughout. Good news for employers & employees alike. W.I.S.E.TM has worked successfully with issues including: Long-term illness; depression; bereavement; performance improvement and communication resolution. To find out more about W.I.S.E.TM and Andrew’s highly successful approach, please visit www.smart-hr.co.uk, email andrew.hurst@smart-hr.co.uk, or telephone +44 (0)7887 865358 and see how it works for you.

Tel: +44 (0)7887 865358 Email: andrew.hurst@smart-hr.co.uk Web: www.smart-hr.co.uk Andrew Hurst

As businesses work through this current economic minefield, the need to focus on their employees has lodged itself firmly at the top of the pile of priorities. Andrew Hurst is a Director of Smart HR Solutions Ltd and heads up the company’s wellbeing initiative W.I.S.E.TM (Wellbeing In Successful Employment). Andrew’s philosophy is pretty simple: we are actually closer to our ideal than we think we are. What does that actually mean? Simply put, there is a perception that if an employee is continually under-performing, then it must be their capability; however, this perception is often fundamentally wrong. We know that as individuals, we are affected by many things in our lives, some of them work-related, but often issues in our personal space, spilling into our work and adversely affecting our performance. The W.I.S.E.TM approach allows for those two aspects to be developed together instead of remaining mutually exclusive. Work on the entire issue, as opposed to just the obvious part and you will find that performance issues can often be sorted out within just a few short sessions. This keeps the cost to the company minimal and the benefit to both the employer and employee at its maximum. Is it really that simple? Many of the best things in life are and as W.I.S.E.TM is proving time and again, with some small adjustments to individuals, both personally and professionally, individuals continue to show significant improvements in their wellness and productivity.

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Comprehensive health assessments and physiotherapy. Nuffield Health offers a lot more than simply fitness centres. With direct access to our invaluable new services – health assessments and physiotherapy, we can help you focus on improving your health and wellbeing for the long term.

Introducing Health Assessments

Physiotherapy

At Nuffield Health, we’ve put together a contemporary range of health assessments to help give you a clear picture of your current health. Our assessments combine innovative technology with the expertise of specially trained doctors and physiologists.

Whether you have mild back pain or something more serious, our highly experienced physiotherapists can offer you the best quality rehabilitation available. As the leading provider of private physiotherapy in the UK, we can treat you and have you bouncing back in no time. Here’s just a few of the areas where our physiotherapists can help you:

They’ll explain your results to you, and provide you with the guidance and motivation you need to make positive changes to your lifestyle. There are a variety of assessments for all ages and stages, so you can choose the assessment which suits you best. You’ll get the help you need to feel happier and healthier.

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April/May 2010

Recruitment SPECIAL FEATURE

Jobs market picks up After months of gloom surrounding the economy, the good news is that many companies are now considering taking on new staff. A survey by the Recruitment and Employment Confederation (REC), the industry’s umbrella body, shows that 94 per cent of UK employers are not planning any more job losses. Indeed, one in five are expecting to increase their permanent staff over the coming year and the REC’s January Jobs Outlook showed one in ten businesses planning to hire staff in the next three months. The majority of employers (75%) expect their head count to stay the same but even with these employers job opportunities will arise as they seek to develop their businesses. Such factors provide a huge boost to the recruitment industry, which specialises in

helping businesses select the right people, a function which is ever more important at a time when there are so many jobseekers on the market. Using a professional recruitment company takes the pain put of the process because such businesses handle everything from the advertising of posts to the analysis of applications. At a time when business people must be 100 per cent focused on their companies, having someone to deal with all the paperwork and administer the processes is a real benefit. Recruitment companies also help businesses conduct the interview process, advising them on what to look for and how to select the best candidate. With more people on the market than a year ago, that is another reason why bringing in a specialist company makes sense. Edinburgh and the surrounding area is blessed with a number of excellent recruitment companies, whose teams understand the jobs markets in which they work and who can bring great experience

to the process. Such people are crucial to the recovery of the economy from recession and professional recruiters working in the field have confirmed to REC that there is a new optimism in the jobs market. They are reporting that not only are companies seeking to expand but that there is a new fluidity on the market with people prepared to switch jobs to further their careers as the economy picks up. Contrasted with last year where people tended to stay in their posts, this offers more reason for optimism. The REC research also suggests that more employers are now prepared to replace departing employees instead of operating at low staffing levels. Roger Tweedy, the REC’s Director of Research, said: “This is positive news for job-seekers and confirms the stabilisation of the labour market and which overtime will result in better jobs figures. The REC was the first business organisation to predict that we would not reach the three million unemployed; we now estimate that the figure will peak at around 2.8 million in the middle of this year. “The road to full employment will be slow but the trend of increasing employer confidence and a return to hiring is now established.”

Thom Young of Worklegal considers People managers’ responsibilities The common denominator for most businesses right now is to be as efficient and as effective as they can – the best people working at their best has to be the aim, but how do you achieve that? People management involves 4 fundamental elements:

It is worth time and money to understand who would be the right person and to try to find them, but even if you succeed that’s potentially where it can start to go wrong. The rapidity and frequency of turning the right person into the wrong person is testament to this.

n Getting the right people

Contrary to what most managers seem to believe Employment law does not generally stand in the way of getting rid of someone as long as the employer has good reason and is acting reasonably and fairly. Unfortunately, many managers try to do it in a hurry long after they should have taken action to make the most of the person while they were still right or get rid of them early when they were obviously wrong.

n Keeping the right people n Making the most of the right people n Getting rid of the wrong people at the right time In an ever changing work environment, none of these is inherently more important than another. A failure in any one means that an employee, a team and possibly the whole organisation is not as efficient and effective as it could be.

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problem as those that keep losing them. It is all too common for employees to be allowed to become the wrong people for a host of reasons, but most managers fail to realise the huge negative impact that can have on the rest of the workforce. They also commonly fail to realise that it is at least partly their fault. The combination of informal peer evaluation, perception of management action or inaction and ‘coffee machine’ gossip can create a very powerful destructive force. Marketing people say that customers rarely talk about a good experience but tell everyone about a bad one. That is no less true of the internal ‘customers’ in businesses of all sizes.

Companies that have little turnover of employees sometimes actually have as big a

Finders. Keepers. Make your FD happy! Our mission is simple: we recruit talented individuals who quickly add value by delivering cost savings and increasing efficiencies throughout the supply chain. Why use us? n Permanent, Contract and Interim service n Experts within Purchasing, Supply Chain and Logistics n Proactive, highly responsive service n Highly competitive fee structure Our clients expect the very best and our selection process ensures that we deliver measurable results and exceed expectations – and at fees to keep your FD happy. Contact us today!

The recruitment industry has evolved. The result: Fixed price; transparent fees. No hidden costs, no inflated prices and no sales people. Brae Scotland is revolutionising the recruitment industry. What sets us apart is out commitment to fixed price fees and quality of service. we’ll find the right people, at the right price and we’re confident that you’ll keep them. Permanent Recruitment Pricing Salaries up to £14,999 Salaries between £15,000 and £19,999 Salaries between £20,000 and £29,999 Salaries between £30,000 and £34,999 Salaries exceeding £35,000

Fixed fee of £250 (plus VAT) Fixed fee of £500 (plus VAT) Fixed fee of £1000 (plus VAT) Fixed fee of £2000 (plus VAT) 7.5% of annual salary (plus VAT)

Be part of the revolution.

t: 0800 228 9596

www.fenwickconsulting.co.uk e: info@fenwickconsulting.co.uk

Scotland’s Supply Chain Specialists

Worklegal is a niche law firm offering an Employment law and HR support service to SME businesses in all sectors, focussed on developing businesses to be more resilient and more efficient. Thom D Young has over 30 years of experience advising businesses and has focused exclusively on this rapidly changing area for nearly 20 years. Client comments say more than anything else could:

Tel: 01592 862 309 Fax: 01592 862 310 E: info@braescotland.com

“Thanks for all of your hard work. The fact that we have shed some 50 staff over the last year or so under varying circumstances and with no adverse legal consequences is testament to the quality of advice that you have given us all the way along.” - senior partner, law firm. “It is important in today’s climate of increasing litigiousness that a company has reliable and probably more importantly practical, business based, legal advice from experienced professionals. For SME’s like ours this practical bias is particularly valuable. Worklegal gives us just that.” - CEO of US owned manufacturing company. “We value the legal advice and direction Worklegal provides us with and the pragmatic approach adopted when dealing with pretty complex human resource matters. Worklegal took the time to understand our business, the working environment in our factory and the people we employ. Thom’s approach of combining concrete, commercial reality with a sound legal understanding compares very favourably with our previous experience of using a very large London firm – and his fees are significantly lower!” - HR Director of manufacturing company For other commendations and more information, see website

T: 0131 510 0404 E: tdy@worklegal.co.uk W: www.worklegal.co.uk

April/May 2010

SPECIAL FEATURE

“We’d welcome the

opportunity to look at your individual needs and see where we could help. Our initial face-to-face consultation is free of charge and we are only a phone call away.

” Human Resource Management Alison Melville

Most businesses use lawyers and accountants, but new firm Greig Melville wants to make an additional service just as accessible: Human Resource Management. Engaging and retaining the best people is a time-consuming activity. Finding the right employee is only the start; integrating them into your business through induction training; honing their skills to match your business needs and developing these skills as your business changes is an ongoing process. Combined with the often overwhelming legislative requirements, it’s a task that many businesses struggle to dedicate sufficient time and resource to, whilst coping with the very real commercial pressures that are upon all of us these days That’s where Greig Melville can help. Greig Melville works with all types and sizes of business, everything from small retail outlets to charities or large service organisations with hundreds of employees. Whatever you need, Greig Melville has the skills and experience to help with every aspect of staff management and development. At the heart of Greig Melville is Alison Melville, an HR professional with nearly fifteen years’ experience working within the construction, investment, development and facilities management service industry. Alison says, “I started out thirty years ago as a bank clerk and have worked my way up through the ranks ever since. I’m happy dealing with people from the shop floor to the board room because I’ve been there myself. Greig Melville is a people business for business people and I believe that to be successful, you must be able to engage with everyone at every level. ”

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Perhaps you’ve recently taken charge of a business and are unhappy with the procedures that are currently in place. One of the services that Greig Melville provides is a complete review of existing policies and procedures. Alison says “When you get the foundations of the employer/employee relationship right, you will have procedures, policies and skills to build a solid and productive relationship together. Greig Melville can also assist and support on specific short-term projects including hiring staff for one-off construction projects, undertaking a TUPE or redundancy consultation exercise, absence management and performance appraisal system reviews, maternity cover, and much more, all of which can overstretch your in-house HR teams. Whether your business is growing and you require new staff, you want to engage and motivate existing staff, or sadly need to downsize, Greig Melville can help with every aspect of Human Resource Management. Greig Melville dedicates its resources and expertise to help your business chart a safe course through the sea of legislation. Alison says “We’d welcome the opportunity to look at your individual needs and see where we could help. Our initial face-to-face consultation is free of charge and we are only a phone call away.” For more information on Greig Melville Associates, log onto www.greigmelvillehr.co.uk or call 01324 628676.

Inthespotlight Company name: Spire Healthcare – Spire Edinburgh Hospitals, Murrayfield and Shawfair Park Who? Walter (Wally) Bourdelov, Director, Spire Edinburgh Hospitals Website: www.spirehealthcare.com and www.spirehealthcare.com/murrayfield 1. What were you doing between 10 and 12 this morning? Having the weekly meeting with my Director of Clinical Services, discussing key issues and looking at forward-planning matters. Then an hour spent catching up with people around the hospital and doing some burdensome but necessary paperwork. 2. What do you see as your job’s biggest challenge? The first is ensuring the health of the hospital business in a recessionary period, when people’s view on discretionary spending such as health is very negative. This means ensuring top class service and attention to detail. The second is ensuring a smooth commissioning and establishment of our new hospital – Shawfair Park, which opened in March.

You need staff who are committed to the values, principles and objectives of your business. Business these days is not just about sales, it is about positioning, differentiation and quality of services, so a team that works with you to make your business stand out is an absolute must. 9. In business, is it more important to be liked or successful? I would say being successful is more important to me. I think 20 year ago, I would have perhaps said “liked” but not now. At the end of the day, your business success is part of your life and helps ensure your living standards and financial future.

3. What do you consider your biggest business triumph? The one which remains uppermost in my mind is taking over a small group of hospitals in rural Victoria (Australia) in 2003, two of which were very underperforming plus a third which was making a loss, and turning all around within 12 months to increase EBIT average of 65%.

10. What is the one piece of advice you would give to others trying to reach the top?

4. Do you have and money-saving business tips? This may sound a little strange, but I actually believe you have to spend money properly to save money. That is; buy quality to ensure longevity and appropriate fit for purpose. You need to have a sound business plan, keep your eye on the ball at all times and ensure there is no unnecessary wastage in your business.

11. Who is your hero?

5. What do you believe are the 3 key stages on your career ladder? I would say my early working years, deciding what I wanted to do, why and gaining a range of work experiences. Then, In my 30s, I started branching out in the key areas I wished to consolidate in. The last 10 years have been my ‘enjoyment years’, where I feel I have achieved most of my goals and started to reap the rewards of my successes.

Our new hospital development (Shawfair Park) opened in March, with a brand new, highly innovative approach to care, featuring same-day procedures; physiotherapy; rehabilitation and IVF/Fertility services; not to mention the latest Digital X-Ray technology in a state of the art building!

6. Where do you stand on work/life balance? A healthy work/life balance is essential as without it, both of these important aspects of your life suffer. I ensure I have quality time away from work, including holidays, and these days I try and pack everything I can into my working week, so that my weekends are always for me and my family. 7. What do you like to do on your spare time? Having moved from Australia some 20 months ago, I spend as much time as I can travelling around Europe and beyond. In recent months, my wife and I have been to Amsterdam, New York, Finland and Copenhagen. I also enjoy reading, music and exploring new eateries, especially those with a good wine list!

8. What qualities do you need to see in your employees?

Know what you want and why you want it and then make sure you have a practical plan to see it through. Be prepared to assess and grab opportunities as they jump out at you. There are a number of people I admire and respect for certain qualities and what they have done for me directly or indirectly, but I don’t actually have a hero. 12. Any business (or other) projects you would like to plug?

13. Other than your current position, what would be your dream job? My dream job at this stage of life is actually semi-retirement. What I would like to do is run my own consulting business for an average of 2 days a week whilst doing my PhD on a part-time basis and enjoying life! 14. Who (living or dead) would you invite to a fantasy dinner party? It would have to be Lady GaGa. I like her style and I admire the mystical and at times risqué messages she portrays. I believe she would be a fascinating and wonderful additional to a successful fantasy dinner party! 15. Outside of business, what is the most important thing in your life? My wife and family.

April/May 2010

Businessnews The only way is up prospects for the Scottish economy in 2010 By Cliff Lockyer,

Coordinator of the Scottish Chambers’ Business Survey Two themes have been evident in almost all recent Scottish business surveys. Firstly, as the Scottish Chambers’ Business Survey (q4 2009) noted, the Scottish economy was ‘clearly in a better position at the start of 2010 than it was twelve months ago’. Scottish Engineering noted their final survey of 2009 was ‘the most heartening of the year’ and Visit Scotland’s hotel occupancy survey reported better figures for the second half of 2009 compared with the same period in 2008 for the Edinburgh and Lothians area.

Secondly, it is difficult to clearly pick out the trends over the past month given the effect of the ending of the reduction in VAT on sales patterns in December and January, the effects of the exceptionally long spell of cold weather and the impact on activity due the Christmas and New Year break. The retail and business trends for February will be more important in indicating the likely patterns for the first half of 2010. Nevertheless, Scotland will emerge from recession in 2010, and as the Scottish Chambers’ Business Survey noted, manufacturing trends continue to offer the

clearest signs of an emerging, but weak and fragile recovery in 2010. Whilst overall tourist numbers were a little weaker in 2009, there is much to suggest that these will increase in 2010, along with tourist spend, and this will benefit the Edinburgh and the Lothians region. As yet it is unclear as to how reorganisation of the financial sector and reductions in local authority spending will impact on employment and business activity in the capital; nevertheless, Edinburgh is well placed to benefit from the recovery.

Merger announced as Edmonds UK Ltd completes 50 years in business Two well-known Scottish companies have announced their merger.

drawing boards, marker pens and Letraset, and have lived through the digital revolution. So it’s very heartening, especially in these uncertain times, to start the next decade by looking ahead to the next developments in evolving communications, where e-commerce and multi-media are already allowing clients to compete in much wider market places.”

Edmonds UK Ltd, one of Scotland ’s longest established marketing and design companies, has merged with Edinburgh-based specialist print-buying company Perdiccas. The move comes as Edmonds completes its 50th year in business and its management team has been boosted by the appointment of new board members Jim McKie as operations director and Scott McGilp as commercial director. The newly-expanded Edmonds will be

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Edmonds (originally Edmonds Advertising Ltd) was established in Edinburgh, by Robert Tytler Edmonds in December 1958. moving from its current two-site operation in Leith in Edinburgh to bring all disciplines under one roof. Edmonds ’managing director David Cowan said: “I remember the misty-eyed days of

Are you making the most of your Chamber membership? Call 0844 736 2992

SPECIAL FEATURE

Intellectual Property How would you feel if a competitor decided to use your logo or indeed business name to sell its products or services? Protecting your intellectual assets is a fundamental part of your business’s housekeeping and establishing protection against potential infringements could avoid costly litigation or damage to your reputation. By Austin Flynn

Corporate Law Partner

Morton Fraser LLP

What is it?

How can IP law help?

‘Intellectual Property’ (or ‘IP’) refers to intangible assets such as musical, literary, and artistic works, discoveries and inventions, words, phrases, symbols, and designs. Common types of intellectual property include copyright, trademarks, patents and design rights.

IP law is about protecting ‘good ideas’. It enables designers, inventors and other creative people to (i) protect their ideas and prevent mis-use by others; and (ii) exploit their value:

We spend our whole lives surrounded by examples of IP:

If someone was to adapt the text of Harry Potter slightly to be a story about a boy wizard called Barry Trotter, JK Rowling (and her publisher) could enforce their rights under copyright law to stop that infringement of their rights, and could claim damages.

n Copyright – gives the copyright owner legally enforceable rights to creative and artistic works, such as books, music, photographs and paintings; n Trademarks – these are symbols (logos and brand names) that distinguish goods and services in the marketplace. Examples include the Nike ‘swoosh’, the McDonald’s ‘golden arches’ and the Guinness harp; n Patents - protect the processes that make things work. This lets inventors profit from their inventions, such as patent number 174,465 granted in 1876 to Alexander Graham Bell for his invention of the telephone; and n Design rights – protect the shape and visual appeal of an object, such as design number 2050392 issued to Lego for a 4 x 2 bump Lego brick.

manufacturing something) you could allow others to manufacture goods using your process, and charge them for the right to do so. Alternatively, you could sell the IP outright for a one-off cash payment, possibly with ongoing royalties.

Protecting your ideas and hard work

If someone was to open a fast food restaurant called “Donald’s”, using a logo of two orange arches, McDonald’s would be very quick to take steps to close it down, using a claim for trademark infringement. Exploiting IP to generate new income If you have built up goodwill in a trademark, you can generate income by allowing others to use it by licensing it to them. Many franchises use this approach, for example Subway Sandwiches and Domino’s Pizza.

How can this apply to me? Your or your business may own all or some of the following: n instruction manuals or sales literature written by you; n software that you license to customers; n a logo on your website and headed paper; n an efficient new method of manufacturing something. However, unless your IP is protected, and you can prove that it is owned by you, it may be difficult or impossible to protect your IP or use it to generate income. There are some simple steps that you can take to protect yourself and your business, and if you would like to discuss these, please contact me on 0131 274 1260 or by email at austin.flynn@morton-fraser.com.’

If you have a patentable process (for example a novel and cost-effective way of

April/May 2010

SPECIAL FEATURE

The Process of Success: How One Firm is Redefining Process Improvement

What Should A Process Show? n When the activity starts and stops.

Every business across every industry has one thing in common: a business process. Understanding your business processes and the value they can bring to your organisation can mean the difference between just providing a service or adding value that your clients can see. A business process can seem complicated, but it doesn’t have to be. A business process is made out of all the steps it takes to produce your goods or services. Discovering where you strengths and weaknesses are can provide your company with substantial savings and can empower your staff to take ownership of the products and services you provide.

n What staff members or department is responsible for each part of the process.

Where Should I Start? n Identify your key business functions. n Use a critical eye to evaluate how you meet the needs of these functions. n Consider any available alternatives and then ask yourself why you aren’t using them.

n Where and how your suppliers and vendors affect product or service delivery. n All of the supervisor/manager contact points. What Does an Efficient Process Look Like? n Consolidated tasks. n Staff empowered to make and enforce decisions. n Tasks occurring in a natural and logical order. n Minimal waste. Whilst this is not an exhaustive list, it is a starting point that will help you make the most of your business. SPC Business Consulting Ltd. uses a Six Sigma Black Belt to put your process improvement in real

Leona Charles

terms that you can understand and use. Take advantage of a complimentary analysis to set you apart from your competitors. For more information, contact Leona on 0844 257 2335 or email: lcharles@spcconsulting.org www.spcconsulting.org

Knowledge isn’t just power. It’s also a roadmap for your future. “Customers! What do they really think of us or want from us?”

InTime is well known in the NHS as one of the UK’s leading patient survey companies and has conducted postal survey programmes as large as 50,000 patients. Over the last 5 years we have surveyed over 600,000 patients. Following our move to Edinburgh we are looking to bring this expertise to the wider local business community.

“Why don’t we ask them?”

“Better still let’s get someone else to ask them”

InTime offer a wide range of services including Data Supply, List Management, Data Capture and Data Analysis. We also provide Printing, Direct Mail and Response Handling services. For more information about the potential beneﬁts to your business, contact us today.

Tel: 0131 337 6535 Fax: 0131 337 8703

E-mail: info@intimedata.com • Web: www.intimedata.com InTime is an ICO registered company (Z6979793)

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Asktheexpert Q: I employ 16 people. I don’t have anyone to talk to about my ideas for the business; I need a sounding board really, but I don’t want to ‘scare’ my team until I’m sure what I want to do! I’ve heard coaching would help here, how exactly does it work? MD, Financial Services Company, Edinburgh A:

Coaching could indeed help you, potentially in two ways that are suggested by your question. A coach’s role is to listen, as a sounding board, just as you say you need. However, the key thing about a coach is that s/he will help you to find your own answers – in particular to the issue you raise about scaring your team until you’re sure.

Roger Thomas

Associate, Chamber Business Solutions

A coach will focus on you and how effectively you are using all the capabilities you have to lead your team and business. A coach will probably also focus on your thought that you might ‘scare’ your team, possibly indicating you are not using their abilities to the full.

A coach should both support and challenge you when appropriate, improving your understanding of how to tackle similar issues in future, and your commitment to doing so. This approach would help you to get the best out of yourself and others, in a way that you believe is sustainable and works for you. Chamber Business Solutions (0844 736 2992) provides a range of coaching solutions, including Executive Coaching, Leadership Coaching, Team Coaching, and Coach Training courses. It can also refer organisations to external partner companies for specialised coaching programmes.

GetwithIT By Bill Magee

Scotlands Technology Journalist of the Year

Let your IT do the work Clever use of technology can come to the rescue as we all work hard to ease our way out of recession. Have a look at how cost-effective unified communications can prove vital, as your ambitious company and staff talk to each other – and especially your client base – on a constant basis by utilising a variety of seamlessly joined channels. Edinburgh-based Chamber member tech expert Lumison stands out with an enviable track record for being one of the leading application, hosting and networking companies.

CEO Aydin Kurt-Elli and his team have masterminded their firm’s network going ‘live’ as it interconnects with BT’s 21st Century (21CN). He says: “Don’t worry; we’re not a decade late to the party! Rather, although we already offer great levels of service, connectivity and speeds, no network is an island and as we roll out our unified communications service, BT 21CN will help us provide an ever greater level of voice and data connectivity.” www.btplc.com/21CN

Microsoft has chosen Lumison, a Certified Gold Partner, as the first in Scotland offering a dedicated Exchange service based on the company’s latest Hyper-V hosted software providing a highly cost-effective and transforming business email service. More background info at: www.microsoft.com Those signing up enjoy effortless use of a fully-managed hosted exchange environment but retaining the benefit of a secure dedicated platform, lower carbon footprint and with total cost of ownership. First port of call is: www.lumison.net Lumison believes 2010 will see a greater focus placed on how we all communicate, a view shared by global IT analysts Gartner. www.gartner.com

April/May 2010

Is your business sustainable? Do you want to create global change? Mercy Corps is looking for 10 Sustainability Champions to be Business CLASS partners and help Create Lasting And Sustainable Societies

Mercy Corps helps people in the worldâ&#x20AC;&#x2122;s toughest places turn the crises of natural disaster, poverty and conflict into opportunities for progress. To find out more, please call 0131 6625189 or contact rallan@uk.mercycorps.org, quoting Business CLASS. Mercy Corps Scotland is a registered Charity No. SC030289. Company registered in Scotland No. 208829

About the Scottish Qualifications Authority

The Scottish Qualifications Authority (SQA) is an executive non-departmental public body (NDPB) sponsored by the Scottish Government Schools’ Directorate. It is the national accreditation and awarding body in Scotland. SQA works in partnership with schools, colleges, universities and industry to provide high quality, flexible and relevant qualifications and assessments, embedding industry standards. In addition, SQA ensures that qualifications are inclusive, accessible to all, provide clear progression pathways, facilitate lifelong learning and that candidate achievement is recognised.

programme. With health as the unifying theme, the plan focuses on four key areas:

SQA is ambitious for Scotland, determined to play a full and committed part in ensuring that the Scottish people and economy benefit from a qualifications system that is all-embracing and delivering and meeting Scotland’s needs.

A Sustainable Scotland - encouraging greener lifestyles and supporting the regeneration of the east end of Glasgow

SQA and the Commonwealth Games 2014 The SQA has recently been actively engaged with Scottish Government and the Legacy Committee of Scotland’s Commonwealth Games 2014. The multi-agency legacy committee ensures that the surround is in place to guarantee that the Games leave a lasting legacy in Scotland. The main thrust of the Legacy Committee is to use the Games as a vehicle for engagement and economic development. The legacy plan aims to create a healthier Scotland through Active Nation, the Government’s new physical activity

An Active Scotland - to get Scotland more active with people from all backgrounds living long, healthy lives A Connected Scotland - promoting learning and culture and creating strong international links

A Flourishing Scotland - developing business, skills and employment, tourism and promoting a positive image of Scotland as a place to live, visit, work, learn, invest and do business

Personal Best SQA’s main contribution to date has been working on the creation of a prevolunteering qualification ‘Personal Best’. This award will meet the needs both of London 2012 who hope to recruit some volunteers from Scotland and of Scotland’s Commonwealth Games. The award is supported by Skills Active (the Sector Skills Council) and by the Olympic and Commonwealth event organisers. Volunteering is critical part of these events

and the ‘Personal Best’ award opens up opportunities for those who would have been excluded. SQA expects the awards to be validated in Spring 2010.

Further Information The SQA has established a specific web page for the Commonwealth Games on its main site which will aim to be host to pertinent information regarding SQA qualifications and links to the Games, including details of awards in areas such as Hospitality, Tourism, Construction, Stewarding, amongst others. For further information please go to our website which will be updated at regular intervals. For further information about the SQA’s ongoing plans, or to give us your thoughts, suggestions and ideas on how you think we can best achieve our goals in linking in with the forthcoming Commonwealth Games, please contact Liam Priest at liam.priest@sqa.org.uk

April/May 2010

Gettingstarted Q1: Tell us a bit about your business? A: Safetray Products Ltd is a joint venture consisting of myself and Glasgow product design consultancy, Fearsomengine (headed up by Alan Suttie). We have created a series of innovative products for the global hospitality industry to solve the problem of service trays toppling when nudged or if the balance is upset. The products are all designed to make the cost, danger and embarrassment of toppled trays a thing of the past.

Q5: What has been your greatest business success to date? A: Joining forces with Fearsomengine was a turning point for me. Their inventive thinking combined with commercial nous has provided significant power behind this venture. Additionally, being accepted onto Scottish Enterprise’s High Growth Pipeline against stiff competition has reinforced our belief that we are onto a winner. Q6: What has been your lowest moment?

A: We know we are onto something special when people say, “I can’t believe nobody has ever thought of that before.”

A: The legal process required to form a JVCo forces you to focus on worst case scenarios before you’ve even started. I’m very thankful to our lawyers, MBM Commercial, for guiding us through that process.

Name:

Q3: What motivated you to set up in business for yourself?

Q7: In terms of business achievements, where do you want to be within the next 5 years?

Business name:

A: When I was a young child I used to say that I would be an inventor when I grew up. I never break a promise.

A: The Safetray Poise has been described as ‘disruptive technology’. As such, we intend to become the industry standard throughout the globe within the next five years.

Q2: What gives your business ‘the x-factor’?

Alison Grieve Safetray Products Ltd

Start up date: 02/02/10

Website:

Q4: What do you like most about working for yourself? A: I enjoy the challenge and diversity of running a company. I never stop learning and have met many inspirational innovators along the way.

www.safetrayproducts.com

Q8: What would be your top tip to someone thinking of starting up their own business? A: Never feel shy to tap into the knowledge of those who have been there before.You don’t have to agree with every piece of advice you ever get but it’s vital that you listen and build up a picture of what works and what doesn’t.

Leading the way to the future “Not only is Scotland at the forefront of renewable energy research, but so is Edinburgh Napier University.” Professor Dame Joan Stringer, Principal and Vice-Chancellor of Edinburgh Napier University Sustainability is one of the University’s highest priorities and academic staff are active in supporting commerce and industry to help them meet the challenges of recent energy price rises, government initiatives and legislature. The range of work is exhaustive; from developing fuel cells, energy and environmental auditing to working with companies to develop innovative products. Research is always built on the practical needs of business and industry. The University can help companies access financial support towards the cost of any engagement and can provide direct technical support, specialist skills, facilities and equipment.

BC April/May 2010

The University’s Institute for Sustainable Construction offers expertise in low-carbon built environment solutions, energy efficient designs, sustainable building performance and micro-renewable technologies. The Forest Products Institute is also helping to develop innovative new materials for building. At the University’s Biofuel Research Centre, world-class research is underway to find sustainable alternatives to fossil fuels using non-food crops and biological waste matter. The Centre for Nano Safety encompasses research and commercial activities into interactions between nanoparticles, humans and the environment.

Research into sustainability is one of Napier University’s highest priorities

Given the impact of transport on worldwide carbon emissions, the University’s Transport Research Institute undertakes research and consultancy that focuses on energy, climate change and sustainability. The Institute for Product Design & Manufacture offers prototyping services, design for manufacture expertise, materials evaluation, product realisation, validation to European standards, and laboratory. For more information visit: www.napier.ac.uk/business

Businessnews Happier staff + healthier workplaces = increased profit The Scottish Chambers of Commerce and NHS Health Scotland have partnered to provide safer, healthier and more productive workplaces via the Healthy Working Lives Adviceline. The Healthy Working Lives Adviceline (0800 019 2211) offers expert, free and confidential advice to all Scottish businesses, with this partnership targeting small and medium sized companies. With over 40% of all sick days caused by stress, anxiety and depression, The Adviceline can guide business owners and management on how to support staff and prevent absence. The key benefits to business include: n Improving productivity by reducing absence rates n Management and reduction of health and safety risks n Providing a competitive edge n Enhancing their reputation as a good employer

Stuart Thompson, Business Development Manager at The Scottish Chambers of Commerce, who’s leading the partnership, says: “The healthy working lives approach provides businesses with free investment in their most important asset – their staff. This key private and public partnership will work closely together to contribute towards an improved bottom line, as happy healthy people perform better.” All the key Scottish business networks will be utilised to communicate the benefits of the Adviceline. These include The Federation of Small Businesses, Confederation of British Industry, and Institute of Directors, Scottish Council for Development and Industry and Chartered Management Institute. For further information or free advice call the Healthy Working Lives Adviceline on 0800 019 2211. Stuart Thompson can be contacted on email: sthompson@scottishchambers.org.uk

New Forth crossing is a necessity, not an option, say chambers Edinburgh Chamber of Commerce has joined Scottish Chambers of Commerce and Fife and West Lothian Chambers of Commerce in presenting evidence in support of the new Forth Road Bridge. The evidence to the Scottish Parliament’s recently constituted Forth Crossing Bill Committee says that a new Forth Road Bridge is essential and must be completed by 2016 at the latest. Liz Cameron, Chief Executive of Scottish Chambers of Commerce, said: “A new Forth Road Bridge has long been a key transport priority for businesses, not just on either bank of the Forth, but throughout Scotland and, indeed, the North East of England. We welcome the fact that successive Scottish Governments have

recognised the importance of this project and that the Scottish Parliament is now considering the legislation which should finally make this vital project a reality. The economic cost of not acting, which we estimate to be in excess of £1.5 billion, simply cannot be contemplated. Scotland needs a new Forth Crossing fit for the 21st century and we need to have this project in motion sooner rather than later.” Ron Hewitt, Chief Executive of Edinburgh Chamber of Commerce, said: “There is no more important connection in Scotland ’s economy. If we can’t get people to work across the river, if we can’t support the businesses within our City Region, if we can’t deliver the people, the goods and the services to where we need them then we are dead in the water.”

More love for Leith businesses Businesses in Leith are set to benefit from a new local access point to help with development and growth, as part of the ‘I Love Leith project’. The Leith Business Hub will open this spring in McDonald Road Library. It will provide a wealth of advice from a range of organisations, including business improvement, marketing, book-keeping and employment. Workshops run by Business Gateway will focus on helping retailers cope in challenging trading times. Smaller businesses, sole traders and those with very busy retail premises find it difficult to take time out to meet with the organisations across the city that can help them. The Business Hub brings all of these services directly into the community as a one-stop-shop, ensuring that businesses can get the help they need. “We’re all for this business centre and it’s an important gesture to traders on Leith Walk”, says Philip Contini, Chairman and Managing Director of Valvona & Crolla. “It’s a great opportunity for smaller traders on Leith Walk to get access to information they might find difficult to come by because of the pressures of work. As the business centre will be open in the evening, they can have a look at possible training options and get answers to queries.” Gillian Nicoll, of Garlands Florist on Elm Row, adds: “There is a lot of support on offer, but it is difficult to get away from the business to use these services. Having local access would really benefit the Leith business community and we will certainly take advantage of the Business Hub.” I Love Leith is a development project to promote the unique identity of Leith, support its existing business community and boost the area by encouraging new investment, trade and tourism. For more details, email Charlie Shanlin on: Charlie.Shanlin@edinburgh.gov.uk

April/May 2010

Alan Reid PGA Golf

Azure Support Services at Tynecastle Stadium Tynecastle Stadium offers the impressive Gorgie Suite to seat 400 for banquets. With its breath-taking pitch view, disabled facilities, and complementary onsite parking, it will make the perfect venue for your next corporate event. Boasting 680m² of internal carpeted exhibition space, ample power points, vehicle access allowing for hassle free dropping of conference material and exhibition stands; It couldn’t be easier for your to hold your exhibition or trade show at Tynecastle Stadium. We understand that all events are unique and ensure your experience exceeds your expectations. Delicious food and beverage, delivered with outstanding service, combined with the sporting heritage of Tynecastle, provides an added dimension to your event, ensuring you and your guests have a lasting memory.

Graeme Pacitti Azure Support Services cateringmanager@homplc.co.uk Tynecastle Stadium Edinburgh EH11 2NL

Tel: 0131 200 7240

Visit our website for:

• News • Tips and techniques • Golf shop • Travel West Lothian Golf Club, Airngath Hill, Linlithgow EH49 7 RH

T: 01506 825060

E: alanreid@msn.com W: www.alanreidpro.co.uk

3 peaks

24 hours

1challenge We’ve raised the challenge. Can your team raise the cash? 3 Peaks Challenge 4-5 September 2010 Contact: Lucy

Tel: 0844 412 2877

Email: challenges@redcross.org.uk Weblink: redcross.org.uk/3Peaks

Photo courtesy of Kristina Vidic

Ben Nevis, Scafell Pike and Snowdon are ready for the taking.

Registered charity number: The British Red Cross Society, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

BC April/May 2010

Thearts SPECIAL FEATURE

Past success ensures bright future

www.artedinburgh.com

A record breaking event in 2009 has seen the Edinburgh Art Fair inundated with galleries wishing to exhibit, following the launch earlier this month of the 2010 fair and it’s new look website. Save the date So, reach for your diary, and pencil in a trip to the Edinburgh Corn Exchange between the 18th and 21st of November. In the meantime, visit the new look www.artedinburgh.com to discover more about the fair, and the galleries that will attend.You can also sign up to the mailing list to be kept up-to-date with developments at the fair, and be entered into a prize draw for the chance to win a luxury weekend break for two to The Gleneagles Hotel.

The sixth Edinburgh Art Fair takes place in November and the event’s popularity with exhibiting galleries is clear to see. The fair, which takes place at the Edinburgh Corn Exchange, has firmly established itself as Scotland’s leading art fair and offers galleries the chance to meet face to face with a knowledgeable, and discerning Edinburgh audience. For visitors to the fair, the event offers a chance to view and purchase a vast spectrum of artwork under one roof, in a relaxed and friendly environment. Art by established and emerging artists hang side-by-side, and showcases the very best work from around the world. The doorstep of an individual art gallery can sometimes be an intimidating barrier to breech. If you’ve ever stood out in the cold, on an Edinburgh street, peering in though a gallery window trying to pluck up the courage to go inside, you are not alone, and The Edinburgh Art Fair is the place for you. We have done away with the doors (and doorsteps), and put 65 of the best, handpicked galleries in one venue.You might also discover that gallery owners are not as intimidating as you might think!

By Anton Chekhov

A new version by John Byrne Directed by Tony Cownie

16 April – 8 May 2010 CURTAIN RAISER EVENT

Tuesday 20 April 2010 In conversation with John Byrne

www.lyceum.org.uk/cherry BOX OFFICE 0131 248 4848 GROUPS 8+ 0131 248 4949 TEXT RELAY 18001 0131 248 4848

Company No. SCO62065 Scottish Charity Registered No. SCO10509

April/May 2010

casual work. It also helps students find opportunities to earn some extra cash. The service is free to use. A unique feature is that only students in full-time university education can register so that job providers can be reassured about the likely quality of the applicant. The site has attracted over 1,500 signed up and eager to work students in its first 2 months. Andrew said, “We have been really impressed with the number and obvious quality of the students who have already registered. Students have clearly taken a good deal of care in writing personal statements in support of their job applications which, together with their photographs, makes it easier for job providers to select the right candidate.” UsefulStudents.com is currently running a pilot in Edinburgh but plans to roll-out nationwide later this year. The results so far have exceeded all projections. Mike said,

UsefulStudents.com gets off to a flying start Two brothers and former Edinburgh University students, Andrew and Michael Howes, have launched www.usefulstudents.com. The website makes it easy for both Edinburgh businesses and residents to find reliable, high calibre students to undertake one-off jobs or

BC April/May 2010

“Although some great jobs have been posted we are working hard to find more. We are pleased to see that students seem keen to apply for a wide range of jobs from cleaning to web developing. We are confident that there are many people at home who would welcome the chance to get a motivated and intelligent student to help with any domestic jobs they need doing.”

Chamberappointments Edinburgh Chamber of Commerce New starts to the team:

Liz McAreavey has joined the Chamber as Director of Development, covering a wide remit including sales and marketing, events, membership and other commercial opportunities. She started in January 2010.

Kathleen Thomson is the most recent addition to our Membership Sales Team. She joined us as Membership Account Executive in November 2009.

Sylvia Jenkins joined the Chamber in January 2010 as Personal Assistant to Chief Executive, Ron Hewitt, and Deputy Chief Executive, Graham Birse.

Edinburgh Chamberâ&#x20AC;&#x2122;s Partners in Enterprise

Stay One Step Ahead with free branding & marketing advice; call 0844 736 2992

April/May 2010

Moversandshakers New challenge for David Scottish commercial law firm, Harper Macleod LLP, has announced the appointment of the principal consultant to the UK Renewable Energy Industry, David Bone. David joins the firm as lead Partner in the Energy & Natural Resources Practice Group. He moves from Wright, Johnston & Mackenzie LLP. He has been involved in Renewables since 1993 working on many of Scotland’s largest wind farms and has been involved in completed projects contributing more than 600 mws of green energy with another 2,450 mws either under construction, consented or under licence. In addition he has advised clients on projects in countries as diverse as Chile, Ireland, France and Turkey.

New finance appointment at Johnston Carmichael Johnston Carmichael Financial Services Ltd has announced the appointment of a new Financial Adviser for its Edinburgh client portfolio. Gregor Munro joins the firm as Investment Adviser following a successful career in an international legal firm, a firm of solicitors and an asset management company. He joins the firm with a particular focus on providing solutions for individuals and businesses incorporating savings and investments, pre and post-retirement planning, business protection and inheritance tax planning.

Shaf Rasul makes appointment Shaf Rasul, the multi-millionaire Scots entrepreneur and BBC business dragon, has appointed a new firm of accountants to handle the financial affairs of his portfolio of 19 companies. Johnston Carmichael, Scotland’s largest independent firm of chartered accountants, has won the audit and tax work for E-Net and 18 other related businesses majority owned by Mr Rasul. The win is another achievement for Johnston Carmichael, currently in the midst of an ambitious expansion plan in the Scottish central belt. The firm came out top in a competitive tender among four major accountancy firms and the new contract covers E-Net, the largest distributor of media storage in Europe and one the biggest buyers of optical storage products in the world.

DEMA announces new chair and board members Destination Edinburgh Marketing Alliance (DEMA) has welcomed Alan Johnston as its new Chair of the Board of Directors. Previously a director of global pharmaceutical company Charles River Laboratories, Mr Johnston is currently chairman of the Edinburgh Convention Bureau which transferred from the public to the private sector under his leadership. Alan said: “In the current global economic climate, having both the public and business sectors working effectively and collaboratively, allows the city to create greater opportunities for strengthening the city’s position as one of the most desirable destinations in the world.”

BC April/May 2010

6SLUH

Weâ&#x20AC;&#x2122;ve been looking after patients from Edinburgh, the east coast and the rest of Scotland for more than twenty five years. When youâ&#x20AC;&#x2122;re with us, our consultants and their teams are on hand to make sure everything runs smoothly. But our support doesnâ&#x20AC;&#x2122;t stop there. Whether youâ&#x20AC;&#x2122;re nervous before, or just need some reassurance that everything is ok after your treatment thereâ&#x20AC;&#x2122;ll be someone here waiting for you.

www.spirehealthcare.com/Edinburgh

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Skills mean more with SQA.

SQA offers a range of qualifications and services to develop the skills people need to work more effectively and more productively. Meaning happier employers, happier staff, happier results.

Smile.

Log onto www.sqa.org.uk/employers Contact SQAâ&#x20AC;&#x2122;s Business Development Team on 0303 333 0330 or email mycentre@sqa.org.uk