Norfolk Voice 12

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How apprenticeships help to bridge the Norfolk skills gap Big Interview Turkey producer fights back from tough times

A brand new service for Norfolk Chamber Members

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

Norfolk Chamber of Commerce The Ultimate Business Network

SEPTEMBER OCTOBER 2012

CONTENTS

Contents.

03

Preparing the nation’s young people for the world of work is vital for the future of the economy.

They are the entrepreneurs and high flying business people of the future and they need to be nurtured, encouraged and inspired. In this issue we look at what we in Norfolk are doing about apprenticeships and the development of young people; from academic institutions to local government and businesses themselves. Norfolk Chamber is taking an active role to ensure that the apprenticeships meets business needs and develops the young people effectively.

In our Big Interview we talk to Rob Mears, MD of Bernard Matthews. As Britain’s leading turkey producer, Bernard Mathews has been successfully trading for 60 years. Rob will also be a keynote speaker at our Unlocking Success Conference on 23 November.

Welcome/Contents

04 05

Member News

07

Member News

08 09

Member News

13

Chamber Policy

16 17

The Big Interview

16

18

Member News

21

Conference and Exhibitions

26 29

Cover Feature

36 37

Chamber Events

43 44

Member News

45

Take a Break

47

New Members

49

Chamber News

50

The Last Word

27

31 Norfolk Voice is a Norfolk Chamber of Commerce publication.

The Last Word features Jeanette Wheeler, a partner and head of employment law at Birketts Solicitors. Her clients include many high profile names in local business, but what makes her tick outside the office?

All editorial and general enquiries:

Our Autumn events are now kicking in and there is an exciting programme to choose from.

September will be a busy month, with Engaging Customers on 14 September, West Norfolk Meet the Buyer on 20 September and The Global Marketplace on 27 September. Also, don’t forget our B2B Autumn event on 18 October to really unlock growth for your business. See our events pages or go to www.norfolkchamber.co.uk for more details.

9 Norwich Business Park,

info@norfolkchamber.co.uk Norfolk Chamber of Commerce Norwich Office: Whiting Road, Norwich NR4 6DJ Tel: 01603 625977 Fax: 01603 633032

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DISCLAIMER Distinctive Publishing or Norfolk Voice cannot be held responsible for any inaccuracies that may occur, individual products or services advertised or late entries.

No part of this publication may be reproduced or scanned without prior written permission of the publishers and Norfolk Voice.

I hope you enjoy this issue.

CHAMBER’S GOLD PATRONS

Caroline Williams CEO Norfolk Chamber of Commerce

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

SEPTEMBER/OCTOBER 2012

PAGE3

NORFOLK VOICE

Hansells top the bill for Norwich Philharmonic.

Very close to my heart.

Since moving to Norwich and getting involved with the Norfolk Chamber and the New Anglia Local Enterprise Partnership I have had the opportunity to meet some amazing people; but one of the organisations I have been most impressed by is City Academy Norwich.

Formerly Earlham High School, City Academy demonstrates on a daily basis what young people can achieve when they are encouraged and inspired.

Three years ago, Earlham High School was known as the third worst school in England: a demoralising title for both teachers and students. The re-branded City Academy community has transformed itself into a school which is successful, ambitious, proud and full of hope. Its latest Ofsted report shows an establishment which is good with outstanding features: what an amazing turnaround.

Development of each individual young person that attends City Academy is pivotal to the school’s success: the teaching staff recognises and embraces the ‘uniqueness’ of each student. Not every student will be traditionally academic, but it doesn’t mean that they don’t have other talents, skills and qualities which will help them to build a successful career and happy life.

But it’s not all about students being presented with opportunities and having their hands held. City Academy places significant importance on young people taking responsibility for, and ownership of, their school. The student-led RESPECT initiative encourages students to have greater respect for themselves, each other, adults and their academy. Those who have not lived up to the RESPECT pledge work through the reason for their behaviour with staff and any student who has been negatively affected by their actions.

Not patronising young people is so important. Established, more mature business people have experience and skills that will inevitably be useful to up and coming employees or entrepreneurs; but we need to respect what young people can teach us. There’s no minimum age for having an amazing idea or suggesting a fresh new approach which could revolutionise a business.

I believe it is our responsibility as business leaders to devote time and energy into preparing young people to explore or enter the commercial world. We need to set standards and encourage young people to aspire to these standards. Being successful in business is not easy: hard work, commitment and tenacity are essential qualities for every career-path. The only way for young people to develop these qualities is to learn from those of us who have already established our careers but recognise how critical the next generation is to economic growth.

Left, Hansells Aylsham partner Hugh Lansdell, and right Roger Holden, Hansells managing partner, with Norwich Philharmonic percussionist Judy Tryggvason and conductor Matt Andrews

Norfolk law firm Hansells Solicitors & Financial Advisers is the new sponsor of Norwich Philharmonic.

The news comes after Hansells sponsored the Norwich Philharmonic’s Elgar concert late last year because Elgar was a friend of Hansells’ partner Walter Hansell and a client of the firm.

Roger Holden, Hansells’ Managing Partner said: “The EDP’s and Norwich Evening News’ incredible coverage of Elgar’s link with Hansells, Norwich, the Norfolk and Norwich Festival and our county, lead to a sell-out concert at St Andrew’s Hall.

“We all thoroughly enjoyed the concert. The response from the public, orchestra, guests and the media was so overwhelming Hansells have now decided to sponsor the Norwich Philharmonic.”

DAVINA TANNER President of Norfolk Chamber of Commerce

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

Hugh Lansdell, Hansells Aylsham partner, said: “We are honoured to be able to support such an historic and integral part of the county’s culture.”

Norwich Philharmonic Orchestra and Chorus started in 1841 and its Chair Caroline Dixey said: “Sponsorship is very important to us as it helps us underpin the work that goes into the concert season. We are glad to have Hansells’ support to allow us to achieve our artistic ambitions.”

Norwich Phil has a varied repertoire next season, starting with Holst’s The Planets on 10 November and ending with Elgar’s The Apostles on 16 March. Tickets have gone on sale, available from Prelude Records on 01603 62 83 19.

MEMBER NEWS

Take a break with a gorilla.

Norfolk Chamber is working as a key partner with the Break organisation, which has been working with Wild in Art and The Born Free Foundation to bring an event to Norwich in the summer of 2013 that will not only see an increase in visitors but involve businesses and the local community.

The Gorilla trail will take place for ten weeks and will encourage thousands of people to discover and re-discover the City of Norwich, provide community and education projects and highlight environmental issues and the plight of one of the world’s most endangered species.

Similar ventures have proved successful elsewhere in the country: n The Liverpool sculpture trail had one million visitors and an increased spend of £41 million over the period of its event n Facebook followers topped the 13,000 mark for the gorilla sculpture trail in Bristol.

Merchandise associated with the Bristol trail sold out in 48 hours n Pride of Northampton say an additional 25,211 visitors were recorded on day one in the main shopping street compared to the same day the previous year. Local business reported increased turnover of up to 14% in Northampton

By sponsoring a Gorilla you will be able to.... n Raise awareness of your company n Associate your company with a design from one of the region’s wealth of artistic talent n Use the opportunity to showcase our own corporate creativity, engaging your staff and customers n Not forgetting lots of publicity for your company

Patron Jake Humphrey with Nelson, the promotional gorilla. Picture courtesy of Lee Blanchflower Photography

Sponsorship of a Gorilla in ‘Go Go Gorillas!’ in Norwich 2013 is £4,000 + VAT. There are a number of additional sponsorship opportunities ranging from Main Sponsor to individual event sponsorships. To sponsor a gorilla, contact Martin Green at Break on 01603 670107 – email martin. green@break-charity.org. Follow the fun at www.gogogorillas.co.uk, on FB and twitter @GoGoGorillas

SEPTEMBER/OCTOBER 2012

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RENEWABLE ENERGY FOCUS

Windcrop empowers businesses to generate their own on-site renewable energy

Windcrop Ltd has provided businesses with the opportunity to generate on-site renewable energy at no cost, enabling companies to cut their carbon footprint, demonstrate a visible commitment to the environment and reduce the risk of rising electricity bills impacting on profit margins.

progression for us to consider renewable energy sources. In such a difficult economic climate we wanted to reduce the possibility of financial risk and the appeal of a Windcrop turbine is that there’s no cost to us; from the installation to the maintenance.”

Founded by former Lotus Engineering commercial director John Moore, widely respected in the automotive and mechanical engineering industry, Windcrop was established to offer a more accessible route to local wind generation.

The company installs and maintains 15 metre high, five kilowatt turbines which have minimal impact on the landscape but maximum impact on reducing costs. Within three years Windcrop has grown from four staff in a temporary office to 30 people at its permanent and expanding head quarters in Honingham Thorpe. With over 500 contracted sites, and more in the pipeline, it has been recognised as the largest installer of smallscale wind turbines in the UK. Windcrop’s innovative business model has proved popular with businesses looking to enhance ecocredentials and increase energy efficiency. Just one turbine can save on average £500 a year depending on usage pattern and how windy the site is. If a site can support more turbines, these savings increase, and many businesses in the region have opted to have multiple turbines installed.

As an ethically run business, Windcrop is committed to ensuring the installation of turbines does not have any negative effects on the environment. Businesses can be confident that the installation of a Windcrop small-scale turbine will show a visible commitment to a sustainable future without any detrimental impact.

With only a small patch of land, approximately 3m by 3m, required Windcrop turbines are suited to the vast majority of businesses which have an area of unproductive land available to transform into a money-saving enterprise.

The company has installed turbines at a variety of different businesses from agricultural enterprises including Crown Chicken, Norfolk Farm Produce and Norfolk Farm House Ice Cream to tourism ventures including N Davies and Sons Holiday Cottages and Westbrooke Barns.

John Moore, Managing Director at Windcrop, said: “The key appeal to businesses is that we can provide the opportunity to generate on-site renewable energy at no cost.

“Our innovative, hassle- free model also means that businesses can make the decision to adopt renewable energy without having to deploy any employee time and resource to the organisation or planning. Our in-house experts take on all the hard work of assessing the suitability of the sites and negotiating planning. We then carry out the entire installation and maintain the turbine for the length of the contract.”

Norfolk Farm Produce now has seven Windcrop turbines installed to power facilities such as water treatment plants, farm workshops, storage facilities and irrigation pumps.

Andrew Hornigold, part of the management team at Norfolk Farm Produce, said: “We take our environmental responsibilities seriously and customers rightly expect us to put the environment at the forefront of what we do. It was a logical

The small-scale turbines are installed with minimal disruption using a unique system which is proven to be quick, simple and environmentally friendly. The installation is carried out using helical metal piles rather than the traditional concrete foundation.

When the piles are in place the turbine mast is simply winched into position so there is no need for heavy plant machinery and installation is completed in a day to prevent any potential disruption to the business.

The company’s capacity plan forecasts 750 turbines will be installed by the end of this year and that by 2016 it will have generated 58.3 megawatts of renewable energy, offsetting a staggering 110,000 tonnes of carbon dioxide emissions.

It has also had significant interest and support from local authorities looking to work with the company to help meet sustainable targets and objectives across estates.

Windcrop is now in the process of replicating its success in East Anglia by expanding into Yorkshire and opening a second office. The company has further plans to expand into Scotland, Wales and South West in 2013, and will continue its commitment of driving forward the renewable agenda through its extensive programme of conferences, exhibitions and events.

MEMBER NEWS

New routes and more choice for sun seekers.

Thomson and First Choice have announced that for Summer 2013 they will double capacity at Norwich International Airport through the introduction of three new routes to Dalaman in Turkey, Enfidha in Tunisia and Tenerife and another weekly flight for existing route Palma.

The move is part of the UK’s largest tour operator’s strategy to ensure customers across the UK can fly from their local airport.

Paul Cooper, Airport Negotiations Manager for Thomson and First Choice, said: “Doubling capacity demonstrates our continued commitment to the region and Norwich International Airport, which has always been a popular departure point for our customers. The increase in capacity comes as a direct result of customer feedback - our customers want to fly from their local airport.”

Andrew Bell, the airport’s Chief Executive, said: “This decision demonstrates their commitment to the airport and reflects the high level of demand from customers wishing to fly from Norwich.

Andrew Bell, CEO of Norwich International, left, and Paul Cooper, Manager Airport Negotiations, Tuii Travel PLC.

“An easy, hassle free start to a holiday cannot be underestimated. With short journey times to the airport compared to London airports, on-site secure car parking next to the terminal, a friendly

RS Occupational Health announces customer service enhancements.

A leading occupational health company has announced enhanced measures to safeguard important offshore medical documents.

RS Occupational Health – which operates from Aberdeen, Inverness and Great Yarmouth – launched a secure certificate system which guarantees the validity of all certificates produced by the company.

A unique serial number for each certificate and personal information can be entered into the RS Occupational Health website for immediate confirmation of validity, thus reducing the risk of forgery.

welcome when you arrive, efficient check-in and security procedures and no endless corridors to navigate with your bags, Norwich International Airport puts some of the pleasure back into flying.”

Dr Andrew Goode

The announcement follows £100,000 investment in improving customer service and experience with the launch of the bespoke, cloud-based system COMMS (Comprehensive Online Medical Management System) which is provided at no additional cost to clients.

Dr Andrew Goodge of RS Occupational Health said: “Our new system provides an important extra level of security that other systems don’t offer. It also underlines our ongoing commitment to raising standards in the company and the wider industry.”

RS Occupational Health will be sponsor of the Great Yarmouth Business Breakfast on 18 September.

SEPTEMBER/OCTOBER 2012

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PAGE TITLEVOICE NORFOLK

A brand new service for Norfolk Chamber Members.

A BRAND NEW SERVICE FOR NORFOLK CHAMBER MEMBERS MEMBER 2 MEMBER OFFERS Tap into our ever-expanding range of exclusive special deals uploaded by other members for you and your staff to enjoy.

Get access to great Business 2 Business, Business 2 Employee and Business 2 Startup Business deals that enable members to save money,

encourage them to buy local and even offer something great for their staff to enjoy.

Chris Perry, Norfolk Chamber’s Membership Manager, said : “We always want our members to support each other and I have actively encouraged members to ‘buy Local’ from each other.

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

“Taking that into consideration, and with an ever-increasing amount of calls from members wanting to offer exclusive deals for the membership, we decided to create a section on the website that allows our members to upload an offer at any time that is exclusive to the Norfolk Chamber Membership.”

MEMBER NEWS

The offers are split onto four sections: n Business 2 Business Offers n Business 2 Employee Offers n Business 2 Start-up offer (exclusive for buinsesses between 0-12 months old) n Gold Patron Offers Each section will allow members to tap into a range of offers that will keep changing as members upload new deals and in turn benefit from the free advertising and marketing that comes with it.

All of the offers that businesses upload will be sent out via our social media channals and given constant exposure on our site and in other Chamber media.

The offers we get must be exclusive and not something that anyone can get just by logging onto their website. We want to create a whole new selection of member privlages that even members’ employees can make use of.

To find out more on these offers please visit http://www.norfolkchamber.co.uk/member-2member-offers If you want to upload your very own Member 2 Member offer then just register on our website and if you’re a Norfolk Chamber member we will give you access to upload your offer.

For more information please contact the Membership team on 01603 625977 or go to www.norfolkchamber.co.uk

Poor returns on your savings? Use them to reduce your mortgage interest.

by Karen Last, independent financial adviser, Lovewell Blake Financial Planning Ltd Offset mortgages were introduced to the UK from Australia in 1997, and the market now has many variations on one theme flexibility. Some people love them, but most have not even heard of them and so have no idea how they work.

An offset mortgage is linked to one or more savings accounts with the same company.

Each day your lender calculates the interest it will charge based on the mortgage debt, less the balances held in the linked accounts.

Consequently, you will pay less interest than with a traditional mortgage, which means you can either reduce your monthly mortgage payment or reduce the term of your mortgage.

Another obvious benefit is that you still have access to your savings, so if you have an emergency or need some cash for a period of time, you can dip into the savings, then add to it again later.

Offset mortgage interest rates do tend to be slightly more expensive than traditional mortgages, due to the added time taken to administer the accounts. It is generally accepted that your savings balances need to be in excess of £15,000 on average to justify the extra cost.

These arrangements are particularly effective for higher rate tax payers, as you receive no interest on your savings and so have no further tax to pay.

Interestingly, the lender may also accept savings belonging to the relatives of the client, so wealthy parents can indirectly help their adult children by keeping their savings with the same lender to offset the client’s mortgage interest charges.

Do speak to your independent mortgage broker for a full explanation of the wide variety currently available. You could save thousands of pounds during the life of your mortgage.

SEPTEMBER/OCTOBER 2012

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PAGE TITLEVOICE NORFOLK

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THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

Specialist legal support team launched for small and medium sized businesses in Norfolk The newly-launched Business Support Team from Qualitysolicitors Clapham & Collinge offers small and medium sized businesses a full range of commercial services including advice on business start-ups, corporate restructuring, employment issues, dispute resolution and buying, selling or leasing commercial property.

The team works on a local, personal and bespoke basis avoiding the need to spend large sums with more expensive commercially-focused firms. QualitySolicitors Clapham &

Collinge has been listening to clients, who say that they want a personal and individual service with a fixed fee so that they know how much to budget for any particular project, and the team is built around these principles.

The team also offers: l An initial meeting to assess your business needs, including strategy and pricing options l A named contact who will make sure all your business legal needs are met

QualitySolicitors Clapham & Collinge

l Updates on relevant legal issues affecting your business by email so you are not caught out by regulation l Seminars on important developments in the law.

To book a free initial meeting contact us on 01603 693500 or by email: nbt@clapham-collinge.co.uk As a QualitySolicitors firm we promise: No hidden costs * Same day response *Direct lawyer contact * First consultation free

01603 693500 qualitysolicitors.com/clapham-collinge Now open on Saturdays from 10am to 2pm Offices: Norwich & Sheringham

NORFOLK VOICE

OpenContact appointed to support The View from The Shard.

OpenContact has been awarded the contract to manage telephone bookings and customer service calls for The View from The Shard.

The Shard, the iconic, landmark building on the London skyline, designed by Master Architect Renzo Piano, will be the tallest building in Western Europe.

Opening on 1st February 2013, tickets for The View from The Shard are available by pre-booking and are now on sale online at HYPERLINK “http://www.theviewfromtheshard. com. “www.theviewfromtheshard.com

Anders Nyberg, Chief Executive Officer, Shard Viewing Gallery Management Group, said: ‘We are delighted to have OpenContact on board to help us provide the highest level of customer experience for The View from The Shard. OpenContact’s expertise in managing customer services for visitor attractions will help us to ensure that our guests have the best possible experience, even before they arrive.’

Norfolk-based OpenContact beat national competition to be the partner that will help to deliver the customer experience required by The View from The Shard.

Head of Client Services, Steve Gregory, said: “The Shard is an international icon and work of art. The View from the Shard will enable visitors to unlock London’s culture, architecture and history and we are thrilled to be involved in one of the most significant international launches of 2013.”

Barefoot Entrepreneur calls for Barclays £290m fine redistribution.

Community activist Robert Ashton used his Guardian professional blog to call for the recent Barclays £290 million fine to be used towards doing good in communities.

By allocating the money to Community Foundations, local need would be assessed and good causes who get overlooked by national funding could receive the money they desperately need, he argued.

He said: “The Barclays fine could help more than 68,000 struggling voluntary and community organisations. It could give support and hope to millions and most importantly for the Government, clearly demonstrate that they can seize opportunity and put society’s most vulnerable people first.”

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

CHAMBER DIGEST Top national post for Norfolk property professional A Norfolk estate agent has been named as President Elect of the industry’s national body, which means next year she will be the UK’s most senior estate agent. Jan Hÿtch, Partner at Arnolds Keys, has become President Elect of the National Association of Estate Agents, which is responsible for regulating, guiding and assisting residential property professionals. She joined Arnolds Keys in 1989, and is the firm’s Operations Partner.

CHAMBER POLICY

Airport looks to the future.

Norwich Chamber Council met recently and invited Andrew Bell, CEO of Norwich International Airport (NIA), to provide an update on its operations.

Andrew said that NIA had enjoyed four years of double-digit growth and was operating a much more streamlined business. Its offshore service was improving and a fourth helicopter had joined the fleet based in Norwich. NIA’s core route to Amsterdam was performing very well.

Andrew also advised that the airport was looking to increase their Summer 2013 programme for package holiday traffic.

The Chamber Council’s economic round table discussions highlighted that Norwich businesses are finding things tough and it was apparent that some firms were finding it hard to finance their growth aspirations, as bank lending was proving difficult. Additionally, businesses looking to recruit were struggling to find the right calibre of staff.

Businesses weathering the economic storm.

The Great Yarmouth Chamber Council meeting was recently held at the E-Tech Group’s office.

The economic round-robin highlighted that whilst Great Yarmouth businesses were doing reasonably well, the economic climate was still tough.

A recent British Chambers of Commerce (BCC) Quarterly Economic Survey (QES) had indicated that confidence had dipped in the manufacturing and export sectors, in comparison to previous quarters.

Chamber Council members in the engineering sector advised that, although there was a lot of

engineering work available, bank assistance for cash flow to support business growth was hard to obtain.

Simon Grey, the new CEO of East of England Energy Group (EEEGR), also attended the July meeting and updated the Chamber Council members on what he had achieved in his first six weeks in the job. It was agreed that it was important to ensure that both the local and the wider business community needed to be kept up to date on what was happening in the energy industry, particularly with regards to the wind and renewable energy sector.

Challenges ahead for businesses.

The members of the West Norfolk Chamber Council met recently at Congham Hall Hotel, Grimston, King’s Lynn.

Their economic round table discussion identified that many businesses in West Norfolk were steadily ‘ticking over’ and that some of the medium SMEs were actively looking to finance growth. Whereas the ‘micro’ businesses had no appetite to borrow money to expand and grow further at present.

A presentation on the Hanseatic economic area was given to the Chamber Council by Ostap Paparega, the Regeneration & Economic Development Manager for King’s Lynn & West Norfolk Borough Council. A briefing note will be published shortly.

Notice is hereby given that the 116th Annual General Meeting of the Norfolk Chamber of Commerce and Industry will be held at Dunston Hall Hotel, Ipswich Road, Norwich on Friday 5 October 2012 with registration at 9.30am for commencement of the meeting at 9.45am. The Agenda and all relevant documentation will be posted on the Norfolk Chamber website 28 days prior to the date of the AGM.

SEPTEMBER/OCTOBER JULY/AUGUST 2011 2012

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PAGE TITLE NORFOLK WINSOR BISHOP VOICE

Winsor Bishop receives the Geneva Collection.

Recently Winsor Bishop received the Geneva Collection, one of only a handful of retailers to be entrusted to host this prestigious collection while on a tour of the country.

The watches launched in Basel earlier this year feature: evolution, of the SUBMARINER, DATEJUST II and the YACHT-MASTER; creativity with the COSMOGRAPH DAYTONA and the DATEJUST and innovation with the highly anticipated SKYDWELLER. The main attraction of this new collection is the Oyster Perpetual SKY-DWELLER; a prime example of Rolex watchmaking expertise. This new model combines practical functions, ease of use and the timeless elegance of classic Rolex lines.

Designed with global travellers in mind, its dual time zone display is intuitive to read and easy to operate. The SKY-DWELLER is also equipped with an annual calendar that automatically adjusts the date at the end of months with 30 and 31 days – thanks to a patented design that ensures outstanding reliability for this type of function – as well as a particularly practical interface for setting the watch: the patented rotatable RING COMMAND bezel.

Archetype of the diver’s watch, the Oyster Perpetual SUBMARINER is now equipped with a black ceramic CERACHROM bezel insert, a dial with large CHROMALIGHT hour markers and for exceptional legibility in the dark, and a subtly redesigned 40mm case. This updated SUBMARINER is firmly in the lineage of the historical model launched in 1953.

This jewelled version of the Oyster Perpetual COSMOGRAPH DAYTONA in 18ct yellow or white gold is resplendent with a bezel entirely set with an array of sapphires in rainbow colours.

The lugs and crown guard of the case are set with sparkling diamonds. The black lacquer dial is adorned with diamond-set hour markers GOLD CRYSTALS gold counters whose particular reflections are achieved by an exclusive process.

Winsor Bishop is the leading distributor of Rolex in Norfolk with a dedicated bespoke salon containing many of the most sought after time pieces such as the DEEPSEA, DATEJUST LADY 31, SUBMARINER and the COSMOGRAPH DAYTONA in steel to mention but a few. All staff are highly trained on watches and can advise on the correct model to ensure a comfortable fit not only to your wrist but your lifestyle.

Norse ramps up council savings through equipment outsourcing Community Equipment such as ramps, hoists and stair lifts can help keep older and disabled people in their homes for longer, saving local authorities significant amounts of money that would otherwise be spent on residential care home subsidies.

Norfolk is one area of the country that has a high proportion of elderly people and, in times of economic pressure on local government expenditure, the need to run Community Equipment Services cost effectively becomes vital.

Since 2007, Norse Commercial Services has had responsibility for Community Equipment within Norfolk, delivering the service on behalf of Norfolk County Council.

The company has a large warehouse and showroom/training suite at its Norwich head offices, providing a fast and efficient service to the whole of the county, with service technicians on call 24/7.

Norse is responsible for receiving and processing orders, surveying the customer’s

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

Nor se

home and stocking and sourcing, or manufacturing in-house, the extensive range of community care equipment needed by residents within Norfolk. The company also provides installation, maintenance and repair of everything it supplies.

In addition, the company operates a collection, refurbishment and recycling service for items no longer required by the service user.

“Norse recycles over 81% of items returned,” says Commercial Manager Linda Raphael. “This process alone has saved Norfolk County Council several £million since the contract started, many of which are purchased items under £50 value.”

Through Norse’s better purchasing power and improved contract agreements, there are further saving for Norfolk County Council of more than £150K a year on new equipment bought.

Customers are obviously extremely pleased with the way the service operates; a recent survey showed Norse had a satisfaction rate of over 97%.

INTERNATIONAL TRADE

Ask the Export Expert...

Tracey Howard, International Trade Director, answers your exporting questions......

I am having the same old problem with our sales people, they will still insist on using the EXWORKS Incoterm, saying that this is the term that they have used for years and that their customers are used to it. I believe that my recommendation for them to use FCA (Sellers Premises) ® 2010 is based on sound common sense. Is there anything new that I can use to persuade them?

Yes, there is. HMRC require the exporter of the record to be identified on the C88 declaration for destinations outside the EC and the EORI number quoted. HMRC have responsibilities in connection with the identity fraud, VAT fraud and Security issues and we feel they are not wild about the Exworks term because there is a certain loss of control by the Seller of the goods who relinquish certain responsibility to the Buyer.

Take “Evidence of Export” for example, HMRC say to exporters of goods to destinations outside the EC “Yes you can zero rate VAT these supplies but you must have evidence that the goods have left the Community, failure to produce this evidence when requested will result in us demanding that you pay us the VAT as if the goods had been sold domestically.”

Why take these risks when the FCA (Free Carrier) Sellers Premises Incoterm® has the same characteristics in respect of freight costs and risk of loss or damage as the Exworks term?

Is it right that we can no longer use FOB/CFR/CIF for containerised shipments?

If you are an exporter, you should by now have obtained a copy of the ICC Incoterms® 2010 Rules. Within the Guidance Notes to FOB, CFR and CIF, it suggests that you should consider carefully whether the delivery point under these rules makes using them for containerised shipments appropriate. For example, even where goods in a container are sold under FOB, a container is typically handed over by the seller at a container yard or warehouse, which is in practice the appropriate delivery point. Given that under FOB, CFR and CIF the seller would bear risk of loss of or damage to the goods until they are delivered under Article A4 being placed on board the vessel, users are recommended to instead choose FCA, CPT or CIP in such circumstances because under these rules, risk is typically transferred to the buyer when the seller hands the goods over to the carrier, usually earlier than their being placed on board.

Do I need to purchase the Incoterms® 2010 Rules from the ICC or can I buy it locally?

You can but it direct from the ICC. However, most Chambers of Commerce in the UK will have obtained stocks of these from the ICC at a discounted price, for supplying locally. Norfolk Chamber has recently obtained a further delivery from ICC which are available to buy at a special rate of £47.50 for Norfolk Chamber Members and £65.00 for Non-Members (VAT is not applicable). To order your copy/ies, please call the team on 01603 729706 or email export@ norfolkchamber.co.uk. Norfolk Chamber also hold regular training seminars on the new rules, and are offering 10% discount on the price of the book if you if you purchase the book and attend the seminar.

For help and advice any other matter relating to International Trade, you can contact Tracey direct on Tel. 01603 729711 or Email. tracey.howard@norfolkchamber.co.uk

International Trade Training Courses Spaces on our export/import training courses are filling up, so we recommend booking early.

Our courses are not just for new exporting staff, but also those who have been shipping for quite some time and may just need a refresher.

Course topics over the next few months are:

September 12

Getting Paid for Export

13

Customs Procedures

October 2

Appointing and Managing Agents/Distributors

10

Surviving a Customs Audit (half day)

10

Incoterms®2010 (half day)

11

Creating an Export Strategy

November 14

Import L/Cs and Risk Management

15

e-zCert Workshop (half day)

22

Export Procedures and Documentation

If your company has a number of staff who would benefit from attending our courses, we can arrange for our trainer to deliver the course at your premises.

For more information on any of the above, please contact:

Julie Austin Tel. 01603 729706 julie.austin@norfolkchamber.co.uk

SEPTEMBER/OCTOBER 2012

PAGE15 PAGE15

NORFOLK VOICE

THE BIG INTER Turkey producer fights back from tough times.

These are encouraging times for turkey producer Bernard Matthews, a business that has gone through its fair share of travails over the years and emerged on the other side in a stronger position.

For its managing director Rob Mears, the company’s return to 2006 levels of profit can be attributed to its renewed focus on producing turkeys, rather than the distraction of less successful diversifications.

Rob, who came to Bernard Matthews three years ago as Sales Director, has been Managing Director for just over a year, the latest challenge in a career spanning more than 30 years in the food industry.

He views the success of companies such as Bernard Matthews as important for UK plc, saying: “The UK food industry is a major part of the economy with a total of 3.5 million employees, which equates to 13 per cent of the national employment total.

“Each year consumers spend £157 billion on food, drink and groceries in retailers alone and, even in a recession, that went up 3.8 per cent last year. It’s a resilient sector.”

Bernard Matthews itself has needed to exhibit such resilience, having been hit hard in recent years by criticism from celebrity chef Jamie Oliver and an incident of bird flu at one of the company’s farms.

Rob said: “Those problems were six or seven years ago and when we talk to customers, they are aware of something happening in the past but that is about it.

“I think the recent success of Bernard Matthews has been down to our single-minded vision

about what we do. The company had diversified into the likes of pastries and sandwiches, even New Zealand lamb, but we have strengthened our focus on turkey. We have always been the turkey people. That is what we do.

“We have also worked hard to make people realise that this is a healthy product, with low saturated fat levels. Turkey is healthy and we have worked hard at getting that message over.

“We work hard to stress that this is something they should buy. We have contracted the chef Marco Pierre White to underline that point.”

Indeed, poultry has been enjoying something of a boom. In 1950, British people ate less than a kilogram of poultry a year. Now they eat significantly more.

The late Bernard Matthews played a key role in bringing about that increase, having started his business with just 20 eggs and a paraffin incubator and going on to grab the public imagination with his catchphrase “bootiful”.

base and growing sales and volumes. That‘s a big operational challenge for us.

“Another challenge is that 65 per cent of our costs are for animal feed. Wheat and soya are global commodities, whose price we can do little about. If there is a drought in America, which there has been at the moment, the cost of the feed goes up and we can do nothing about that.

“However, for all the challenges, we are determined to invest for the future. We have announced investment in our Norfolk and Suffolk plants and we aim to increase our agricultural footprint by growing more birds.”

Another key aims is to buy into the renewable energy revolution. The company has announced plans to invest in an anaerobic digestion plant at Holton, recycling waste on site and removing 1,200 lorry movements as year from the road.

Today, the company that he founded employs more than 2,000 people but there still remain challenges if it is to remain strong.

It has also announced plans for six communityowned wind turbines on four farms in Norfolk and two in Lincolnshire, producing enough power for 1,800 homes. If the project wins approval and goes ahead, people can buy shares in the £7.5 million project.

Rob said: “Our big challenge is to increase the amount of turkey people eat and particularly to make it something that they buy all year round.

Rob said: “We are acutely aware of our corporate and social responsibilities and this fits in with a number of our green energy initiatives.

“We are a company which this year will turn over £275 million and £35 million of that is at Christmas.

A lot of people buy turkey for Christmas but we need to increase the amount of turkey that they buy on a day to day basis. Currently, the average customer eats 2.7 kilos of turkey a year and we want to double that to five kilos.”

“The other added bonus, alongside residents owning a stake in the project, is that some of the profits can be used to fund new communitybased initiatives.”

To take advantage of its current healthy financial state, and to bring about its ambitious sales targets, the company recently announced plans to invest an extra £3m at its plant at Great Witchingham, in Norfolk, and £4m into the Holton factory in Suffolk. This is in addition to £3m already planned.

Rob said: “We have stabilised the company’s performance recently and we need to continue to increase our performance by making production more efficient, reducing our cost

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

Rob Mears will be a keynote speaker at Norfolk Chamber’s ‘Unlocking Success’ Business Conference on 23 November.

RVIEW

THE BIG INTERVIEW

By John Dean deangriss@btinternet.com

SEPTEMBER/OCTOBER 2012

PAGE17

PAGE TITLEVOICE NORFOLK

MEMBER NEWS

Refurbishment completed at hotel.

The 3-star Brook Hotel Norwich, which was taken over in late 2010, has been refurbished.

Hotel Manager Bart Bisbal said “Our team have invested large sums since 2010. We have now completed upgrades to all 81 bedrooms with a choice of Standard, Premier and Premier Plus rooms with additional refurbishment to the hotel exterior, patio garden, reception, bar, restaurant, corridors, gym and bar – with Sky Sports, of course, plus a superb Bar Brasserie menu.

“Our conference and wedding facilities look fabulous and include 5-conference rooms which can be linked to easily adapt from an intimate wedding to a large business conference for over 150.

“We now have a hotel that looks and performs like a 3-star hotel and staff that can deliver great service.”

More information is available at www.brookhotelnorwich.co.uk

GUEST BLOG: BARRY DENNIS

Eyes right!

It’s often said that the best time to spot opportunities and wastage within a business is in your first few weeks in a new job. After that you tend to get settled in, know the people, adapt to the routines and so on.

I’ve recently taken on a new part time role as CEO of Wells Community Hospital in North Norfolk. It’s a role I’ve never done before as all of my previous jobs have been in the world of media. I can certainly vouch that the first two weeks have been the time to spot opportunities.

As for wastage, that’s not usually a problem within a charitable trust. It’s certainly not an issue at Wells.

A key benefit I’ve had is that working outside my usual comfort zone has put me on a steep learning curve so I’m spending lots of time looking at the operation and talking to staff and volunteers. I’m asking people that simple but often difficult to answer question - Why? Why do we do this? Why do we do that? It usually gets people thinking and asking their own questions.

Barry Dennis

Anyway, back to the point about spotting opportunities in the first couple of weeks or so.

I’ve worked out that it isn’t rocket science to keep it going – get other people to do it.

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

Three weeks after I started the new job, we had a new receptionist join. I asked her to make notes of all the things that she spotted in her first couple of weeks that she thought could help improve the business. She came up with about a dozen. One simple one, that I should have spotted, was that the web site wasn’t up to date. She also noticed that I had already put in place a new communication process to keep key stakeholders such as GPs, fundraisers and volunteers informed about what is happening at the hospital. She asked me that simple question.

Why not sent it to the Town Council? Brilliant!

That’s now been done with a flurry of emails from local councillors saying thanks for keeping us informed.

I’ve now started quizzing new patients who sit in reception immediately outside my office. I have had suggestions for some magazines and publications, fresh flowers, better plastic cups for the drinks dispenser to name but a few.

I’m definitely going to keep it going and see how long it takes to come up with 100 “ improvements.” Watch this space.

Barry Dennis – CEO, Wells Community Hospital Trust Twitter - thenewsboy To read other Chamber and guest blogs, go to www.norfolkchamber.co.uk

Your renewable energy experts À`i > Ê iÀ}ÞÊ ÃÊ> ÊiÃÌ>L à i`Ê> `Ê } ÞÊiÝ«iÀ i Vi`Ê `i«i `i ÌÊV «> Þ Ì >ÌÊ vviÀÃÊÞ ÕÊ`ià } ]ÊÃÕ«« ÞÊ> `Ê ÃÌ> >Ì Êv ÀÊà >ÀÊi iÀ}ÞÊ> `Ê VÀ Ài iÜ>L iÊ ÃÌ> >Ì Ê Ã ÕÌ ÃÊv ÀÊ` iÃÌ V]ÊÀÕÀ> ]Ê V iÀV > ]Ê«ÕL VÊÃiVÌ ÀÊ > `ÊV Õ ÌÞÊ«À iVÌð UÊ -Ê>««À Ûi`Ê ÃÌ> iÀ UÊ"ÛiÀÊ£xääÊÀi iÜ>L iÊi iÀ}ÞÊ Ê ÃÞÃÌi ÃÊ ÃÌ> i`Êà ViÊÓääÇ UÊ-«iV > ÃÌÊ Êà >ÀÊ ÃÌ> >Ì Ã]Ê i>ÌÊ«Õ «Ã]ÊL>V Õ«Ê« ÜiÀÊ> ` Ê Û Ì>}iÊ > >}i i ÌÊÃÞÃÌi à UÊ } ÞÊiÝ«iÀ i Vi`Ê ÕÃiÊÌi> Ê Ê vÊ`ià } iÀÃ]Êi } iiÀÃÊ> `Ê ÃÌ> iÀà UÊ ÝVi i ÌÊ iÛi ÃÊ vÊVÕÃÌ iÀÊvii`L>V

Find out how you can generate electricity from a solar installation and what you could save on your electricity, heating and hot-water bills call Ardenham Energy for a FREE, no obligation, site survey and quotation...

0808 223 1076

Ardenham Energy Ltd www.ardenhamenergy.co.uk The Granary I Rectory Farm I Brewery Road I Pampisford I CB22 3EN

YOUR COMMERCIAL PROPERTY SPECIALIST

TO LET

Maurice Gaymer Road Industrial Estate, Attleborough, Norfolk An attractive new industrial property development – Viewing highly essential – Available now

TO LET

40/42/44 Maurice Gaymer Road, Attleborough, Norfolk – – – –

Each unit is 69m2 (750 sq ft) Car parking to front of unit Easy access to A11 Available August 2012

01362 656293 / 656210 commercial.property@breckland.gov.uk www.breckland.gov.uk/businessproperty

SEPTEMBER/OCTOBER 2012

PAGE19

NORFOLK VOICE

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

CONFERENCE & EXHIBITIONS

Events industry ‘robust enough to come through hard times’ There are signs that the conferences and exhibitions industry is coming through the recession in relatively healthy shape.

The main reason for its resilience, according to industry experts, is its ability to constantly innovate while never losing touch with the needs of its clients.

According to market intelligence provider Key Note, in its review of the sector in 2011: “The exhibitions and conference industry is long established and relatively robust, with strong trade associations and good relationships between organisers, venues and suppliers. It has been able to capitalise on this through investment in improved facilities in many of its major venues.

“The events industry is dependent on the markets it serves. As some sectors recover, so will those

events organisers which serve them strengthen — as new industries and service sectors form, the industry is well placed to provide the kind of trade and information environment that will help them flourish.

“The UK events sector is well established and experienced; it has been, and continues to be, well placed to expand, whether in specific market sectors or within developing economies globally.”

That optimism was underlined by a report compiled jointly by the Events Industry Forum and the Business Visits & Events Partnership, which suggested the future could be bright for the industry.

It highlighted opportunities for growth in the UK Events Industry, which it suggested can grow from its existing £36.1 billion, to £42.2 billion in 2015 and £48.4 billion in 2020.

So what are you looking for if you are trying to organise a conference or exhibition and need to select a venue? One of the key factors is a good location, somewhere that is easy to reach and

attractive for delegates. If the directions look too complicated, some attendees may think twice about attending. So think road and rail links when you choose.

When assessing the venue you are looking at, consider other factors as well. Can it cope with the numbers expected to attend, has it got a good meeting room, will it provide equipment like projectors and Internet access, are the staff friendly and flexible in helping you meet your needs? In short, can it cope?

The good venues are the ones that can tailor themselves to providing the exact needs of the event organisers and are prepared to be flexible.

One approach for conference originators is to bring in a specialist company to do the legwork The staff at these outsource companies will have encountered just about every problem presented by the process and take all the worry away from the company originating the event.

It’s money well spent.

SEPTEMBER/OCTOBER 2012

PAGE21

NORFOLK VOICE

THE BROOK IS NOW PERFECT FOR BUSINESS AND LEISURE IN NORWICH

47 St. Giles Elegance & Affordability www.47stgiles.co.uk

Weddings and Celebrations The 3 star Brook Hotel Norwich is celebrating the completion of a major refurbishment Investments have been made to both the building and staffing. The Brook Hotel Norwich now enjoys an experienced new team including Hotel Manager, Bart Bisbal Upgrades to all 81 bedrooms are now complete with a choice of Standard, Premier and Premier Plus rooms with additional refurbishment to the hotel exterior.

Patio garden Reception Bar Restaurant Gym and bar – with Sky Sports plus a superb Bar Brasserie menu.

Conference and wedding facilities include 5 conference rooms Intimate wedding to a large business conference for over 150 available Free Wifi Large Car paking area Close to Norwich Airport and A47, with good City access To view facilities or for any further information visit on The Brook Hotel Norwich visit www.brookhotelnorwich.co.uk.

2 Barnard Road, Bowthorpe, Norwich, Norfolk NR5 9JB Tel. 01603 741161

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

47 St Giles has to be one of the most elegant and unique Wedding Licensed Venues in Norfolk. We can offer a wide choice of rooms for your celebration, so whether it is an intimate ceremony or a grand celebration, we are sure we can accommodate what you require.

Colour schemes, flowers, the wedding cake, favours etc are all items we can plan or source for you.

BUSINESS MEETINGS, SEMINARS and CONFERENCES Not only can all the rooms described in the Wedding & Celebration section be used for business, seminar or conference use, but we can also offer the choice of smaller rooms for syndicate meetings, break out rooms and similar. As with everything we do, we will design the room layout, equipment and catering to meet your requirements. Rooms are available throughout the day and for evening sessions, possiblythe most competitive rates in the county.

47 St. Giles St Giles Street, Norwich, NR2 1JR Phone: 01603 621827 E-mail: sec@nma-stgiles.co.uk

w w w. t i m b e r s h o t e l . c o . u k Welcome to Timbers Hotel & Restaurant.

Our facilities are available for corporate functions, events and dinners.

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ABCDEFGHIJKLMNOPQRSTUVWXYZ~!@#$%^&*()_+{}|:”<>? å∫ç∂´ƒ©˙ˆ∆˚¬µ˜øπœ®ß†¨√∑≈¥Ω`¡™£¢ §¶•ªº–≠“‘«…æ≤ ÷≠ÅıÇÎ´Ï˝ÓˆÔÒ˜Ø∏Œ‰Íˇ¨◊„˛Á¸`⁄‹›fifl‡°·‚—±”’»ÚƯ˘¿ Á¸`⁄‹›fifl‡°·‚—±"'»ÚƯ˘¿|áéíóúâêîôûàèìòùäëïöüÿãñõÁÉÍÓÚÀÈÌÒÙÄËÏÖÜŸÑÃÕÂÊÎÔÛ ”“’‘≠'" å∫ç∂´ƒ©˙ˆ∆˚¬µ˜øπœ®ß†¨√∑≈¥Ω`¡™£¢ §¶•ªº–≠“‘«…æ≤ ÷≠ÅıÇÎ´Ï˝ÓˆÔÒ˜Ø∏Œ‰Íˇ¨◊„˛Á¸`⁄‹›fifl‡°·‚—±”’»ÚƯ˘¿ ≠ marriot_light_italic_abcdefghijklmnopqrstuvwxyz`1234567890-= [] \;’,./≠ Á¸`⁄‹›fifl‡°·‚—±"'»ÚƯ˘¿|áéíóúâêîôûàèìòùäëïöüÿãñõÁÉÍÓÚÀÈÌÒÙÄËÏÖÜŸÑÃÕÂÊÎÔÛ ”“’‘ '" ABCDEFGHIJKLMNOPQRSTUVWXYZ~!@#$%^&*()_+{}|:”<>? å∫ç∂´ƒ©˙ˆ∆˚¬µ˜øπœ®ß†¨√∑≈¥Ω`¡™£¢ §¶•ªº–≠“‘«…æ≤ ÷≠ÅıÇÎ´Ï˝ÓˆÔÒ˜Ø∏Œ‰Íˇ¨◊„˛Á¸`⁄‹›fifl‡°·‚—±”’»ÚƯ˘¿ ≠ Á¸`⁄‹›fifl‡°·‚—±”’»ÚƯ˘¿|áéíóúâêîôûàèìòùäëïöüÿãñõÁÉÍÓÚÀÈÌÒÙÄËÏÖÜŸÑÃÕÂÊÎÔÛ ”“’‘≠'" PLAN ON MEETING SUCCESS. marriott_bold_abcdefghijklmnopqrstuvwxyz`1234567890-= [] \;’,./� marriott_med_abcdefghijklmnopqrstuvwxyz`1234567890-= [] \;’,./≠ SUCCESS. ABCDEFGHIJKLMNOPQRSTUVWXYZ~!@#$%^&*()_+{}|:”<>?

ABCDEFGHIJKLMNOPQRSTUVWXYZ~!@#$%^&*()_+{}|:”<>?PLAN Make theON mostMEETING out of your meetings when you meet at Sprowston å∫ç∂´ƒ©˙ˆ∆˚¬µ˜øπœ®ß†¨√∑≈¥Ω`¡™£¢ §¶•ªº–≠“‘«…æ≤ ÷≠ÅıÇÎ´Ï˝ÓˆÔÒ˜Ø∏Œ‰Íˇ¨◊„˛Á¸`⁄‹›fifl‡°·‚—±”’»ÚƯ˘¿ Á¸`⁄‹›fifl‡°·‚—±"'»ÚƯ˘¿|áéíóúâêîôûàèìòùäëïöüÿãñõÁÉÍÓÚÀÈÌÒÙÄËÏÖÜŸÑÃÕÂÊÎÔÛ ”“’‘ '" åç´ƒ©˙ˆ˚¬µ˜øœ®ß†¨¥`¡™£¢§¶•ªº–“‘«…æ÷�ÅıÇÎ´Ï˝ÓˆÔÒ˜،‰Íˇ¨„˛Á¸`⁄‹›fifl‡°·‚—±”’»ÚƯ˘¿ Manor.

From large rooms to small rooms, we’ve got fully functional ≠ å∫ç∂´ƒ©˙ˆ∆˚¬µ˜øπœ®ß†¨√∑≈¥Ω`¡™£¢ §¶•ªº–≠“‘«…æ≤ Make the most out of your÷≠ÅıÇÎ´Ï˝ÓˆÔÒ˜Ø∏Œ‰Íˇ¨◊„˛Á¸`⁄‹›fifl‡°·‚—±”’»ÚƯ˘¿ meetings when you meet at Sprowston marriot_condensed_bold_abcdefghijklmnopqrstuvwxyz`1234567890-= [] \;’,./≠ marriott_med_italic_abcdefghijklmnopqrstuvwxyz`1234567890-= [] \;’,./≠ Á¸`⁄‹›fifl‡°·‚—±”’»ÚƯ˘¿|áéíóúâêîôûàèìòùäëïöüÿãñõÁÉÍÓÚÀÈÌÒÙÄËÏÖÜŸÑÃÕÂÊÎÔÛ ”“’‘≠'" ABCDEFGHIJKLMNOPQRSTUVWXYZ~!@#$%^&*()_+{}|:”<>? Á¸`⁄‹›fifl‡°·‚—±"'»ÚƯ˘¿|áéíóúâêîôûàèìòùäëïöüÿãñõÁÉÍÓÚÀÈÌÒÙÄËÏÖÜŸÑÃÕÂÊÎÔÛ ”“’‘ '"rooms,The ABCDEFGHIJKLMNOPQRSTUVWXYZ~!@#$%^&*()_+{}|:”<>? spaces fit your group and your service is superb.

And the å∫ç∂´ƒ©˙ˆ∆˚¬µ˜øπœ®ß†¨√∑≈¥Ω`¡™£¢ §¶•ªº–≠“‘«…æ≤ ÷≠ÅıÇÎ´Ï˝ÓˆÔÒ˜Ø∏Œ‰Íˇ¨◊„˛Á¸`⁄‹›fifl‡°·‚—±”’»ÚƯ˘¿ Manor. to From large rooms to smallbudget. we’ve got fully functional å∫ç∂´ƒ©˙ˆ∆˚¬µ˜øπœ®ß†¨√∑≈¥Ω`¡™£¢ §¶•ªº–≠“‘«…æ≤ ÷≠ÅıÇÎ´Ï˝ÓˆÔÒ˜Ø∏Œ‰Íˇ¨◊„˛Á¸`⁄‹›fifl‡°·‚—±”’»ÚƯ˘¿ Á¸`⁄‹›fifl‡°·‚—±"'»ÚƯ˘¿|áéíóúâêîôûàèìòùäëïöüÿãñõÁÉÍÓÚÀÈÌÒÙÄËÏÖÜŸÑÃÕÂÊÎÔÛ ”“’‘ '" ≠ marriott_bold_abcdefghijklmnopqrstuvwxyz`1234567890-= [] \;’,./� ABCDEFGHIJKLMNOPQRSTUVWXYZ~!@#$%^&*()_+{}|:”<>? åç´ƒ©˙ˆ˚¬µ˜øœ®ß†¨¥`¡™£¢§¶•ªº–“‘«…æ÷�ÅıÇÎ´Ï˝ÓˆÔÒ˜،‰Íˇ¨„˛Á¸`⁄‹›fifl‡°·‚—±”’»ÚƯ˘¿ Á¸`⁄‹›fifl‡°·‚—±"'»ÚƯ˘¿|áéíóúâêîôûàèìòùäëïöüÿãñõÁÉÍÓÚÀÈÌÒÙÄËÏÖÜŸÑÃÕÂÊÎÔÛ ”“’‘ '"

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expectations will be exceeded. spaces to fit your group and your budget. The service is superb. And the

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From percallperson PLAN ON MEETING SUCCESS. å∫ç∂´ƒ©˙ˆ∆˚¬µ˜øπœ®ß†¨√∑≈¥Ω`¡™£¢ §¶•ªº–≠“‘«…æ≤ ÷≠ÅıÇÎ´Ï˝ÓˆÔÒ˜Ø∏Œ‰Íˇ¨◊„˛Á¸`⁄‹›fifl‡°·‚—±”’»ÚƯ˘¿ To make your booking call Á¸`⁄‹›fifl‡°·‚—±”’»ÚƯ˘¿|áéíóúâêîôûàèìòùäëïöüÿãñõÁÉÍÓÚÀÈÌÒÙÄËÏÖÜŸÑÃÕÂÊÎÔÛ ”“’‘≠'" 01603 410871.

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SPROWSTON MANOR, A MARRIOTT HOTEL & COUNTRY Norwich, Norfolk spaces to fit your group and÷≠ÅıÇÎ´Ï˝ÓˆÔÒ˜Ø∏Œ‰Íˇ¨◊„˛Á¸`⁄‹›fifl‡°·‚—±”’»ÚƯ˘¿ your budget. The service is superb. And the å∫ç∂´ƒ©˙ˆ∆˚¬µ˜øπœ®ß†¨√∑≈¥Ω`¡™£¢ §¶•ªº–≠“‘«…æ≤ ABCDEFGHIJKLMNOPQRSTUVWXYZ~!@#$%^&*()_+{}|:”<>?

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SEPTEMBER/OCTOBER 2012

PAGE23

NORFOLK VOICE 3470 - Norfolk Voice Mag ad_2886 - Wherstead Park Anglia Business Mag - Advert 16/08/2012 11:50 Page 1

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THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

CONFERENCE & EXHIBITIONS

So you want to stage a successful exhibition?

Exhibitions are a great way of getting the word out about your company and your sector but there’s more to it than simply hiring in a few stands.

A few simple measures can save a lot of time and effort and make sure you get the most of out of the event.

Here are some useful tips: * Start early. Regular exhibitors start planning their schedules six to twelve months in advance. So must you if you want your event to attract the right people and get your event in their diary

* Have a clear vision for what you wish the show to achieve. Do you want to raise your profile or is it more important that you come out of the event with leads and orders? Making sure you know what you want to achieve is crucial and avoids disappointments later * Be creative. Exhibitions have moved on from simply having ‘a stand‘. Exhibitors like to do things to attract the eye so, as organiser, your need to be able to offer facilities for interactive displays and maybe even performances * Abide by the 80/20 rule - The best exhibitors are those who listen more than talk and the best organisers tend to do likewise and focus on what the exhibitor wants * Make sure your team are professional, welldressed and polite at all times. Exhibitions need to have a sense that everyone is there to do business * Get the level of staffing right. Make sure you recruit the right amount of staff to keep your event running smoothly. *Train your staff, make sure they can answer the kinds of questions that exhibitors are likely to ask * Keep the floor plan simple; it is vital that visitors can easily understand the layout of the event and find their way around with the minimum of fuss. Large exhibitions can be bewildering events so adding to visitors’ problems with poor layout can only detract from the success of the event so make sure there is plenty of clear signposting * One of the things that makes an exhibition successful is a sense that something is happening so it is useful to have staged areas for demonstrations and performances, or for companies to show their products at work. Some event organisers bring in the likes of musicians and magicians to add a touch of flavour. It might not sell anything and it might not be conventional but it all adds to the USP and makes sure people remember the exhibition * Involve the media. Have a press pack available in the media/press room, invite journalists, be prepared to give interviews * Once the event is over, follow up. Call exhibitors, listen to their views and act on their feedback. That will make your next event even better.

Go to www.norfolkchamber.co.uk for details of Chamber events.

SEPTEMBER/OCTOBER 2012

PAGE25

NORFOLK VOICE

How apprenticeships help to Apprenticeships present the perfect opportunity to find the next generation of young workers and increasing numbers of businesses, organisations, schools and colleges across Norfolk have bought into the idea to bridge the area‘s skills gap.

Norfolk County Council is among those making a significant investment. The Apprenticeships Norfolk scheme announced in July, with an official launch on September 20, has been made possible due to £3.5 million from the council. The money is being used to create 400 apprenticeships for 16-24-year-olds over the next two years.

The College of West Anglia is the leading training provider for the project, supported by City College Norwich and Broadland Council Training Services.

Apprenticeships will be created in sectors which have potential for growth such as engineering, energy, and health and social care. There are also courses to help young people prepare if they are not ready to undertake an apprenticeship.

Norfolk County Council is calling on small and medium-sized businesses (less than 250 employees), who have not had an apprentice in the past three years, to sign up to the scheme.

The project is a new way of working for the county as wage subsidies will be provided by Norfolk County Council to assist businesses that sign up.

Ann Steward, Cabinet Member for Economic Development, said: “The aim is to promote the benefits of apprenticeships to employers so they are aware of, and understand, the opportunities they can offer. We also want to generate greater awareness in schools and colleges to young people, parents and teachers.

“Apprenticeships mean young people can earn while they learn and also provide a great route into work.”

Alison Thomas, Cabinet Member for Children’s Services, said: “We really want to raise the aspirations of young people in Norfolk and highlight that there are a range of routes into employment and they need to follow the path that suits them. We particularly hope to help vulnerable young people including those leaving care.”

Norfolk County Council has also agreed to spend £200,000 to create 30 apprenticeships for 12 months across the council in areas such as IT, Business and Administration and Health and Social Care. Additionally, Norse was given almost £900,000 by the county council

earlier in the year to create more than 80 new apprenticeships in Norfolk.

One of the organisations striving to support apprenticeships is City College Norwich, which has worked with companies including local financial services company Alan Boswell Group.

Last year, the company increased its intake of apprentices. Five were taken on, three from sixthform and two from college.

The programme spans three years with four of the apprentices - Tom Cullum, Erin Luck, Anthony Trebble and Max Hutchings - working across departments in the Norwich offices on Thorpe Road and Prince of Wales Road. Kelly Hutchinson is working in the financial services division, Alan Boswell & Company Ltd, following a two-year course at City College Norwich and a summer internship with the company.

HR manager at Alan Boswell Group, Gillian Anderson-Brown, said: “We really believe in the value of apprentices, which is why we’ve upped our intake. It can be tough to recruit staff with the right technical skills so ‘growing our own’ talent makes sense.”

Norwich North MP Chloe Smith said: “Getting young people into work is a crucial challenge that we must tackle. Young people passionately want to work and employers here in Norfolk want their talent.

“The next generation of school leavers needs the skills necessary for the world of work.

Apprenticeships and work experience are crucial opportunities to learn and earn and the Government has already provided record numbers of apprenticeships.”

The MP recently researched local young peoples’ experiences of training and employment. The majority of those surveyed felt that the biggest obstacle was a lack of skills. The second largest grouping felt that there were too few opportunities to learn those skills.

Chloe said: “High-quality and properly managed apprenticeships provide a crucial opportunity to fill these gaps. Indeed, the Chamber of Commerce’s own recent report into the business case for apprenticeships provided a powerful demonstration that the city’s businesses stand to gain from taking on a young person.”

Another champion of the system is Richard Bridgman, Chairman of Warren Services Limited, the sub-contract engineering company he started with his wife twenty two years ago and which is based in Thetford. The company employs more than ninety staff.

Richard, who has been working in the sector since leaving school and securing a five-year

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

COVER FEATURE

bridge the Norfolk skills gap.

Amy Newson

SEPTEMBER/OCTOBER 2012

PAGE27

NORFOLK VOICE

apprenticeship, is also chair of the Sector Skills Council for Science, Engineering and Manufacturing Technologies (SEMTA) for the East of England and advises Norfolk County Council’s Cabinet on apprentices.

He said: ”Nearly 20% of our workforce are either current or past apprentices, some in key positions and all essential to the growth of the business.

“I have worked to encourage many other SMEs to train but we need to encourage more so we can grow the engineers of the future. In Norfolk and other parts of the country, we have a serious skill shortage which is only going to get worse.

One answer is to train more apprentices.

* More information on Warren Services can be found at www.warrenservices.co.uk * Alan Boswell Group plans to take on further apprentices. Visit www.alanboswell.com/about/ careers/vacancies for more information.

Case studies Working together the key as young people are given hope for the future When Jessica Juby finished Sixth Form College after leaving Wayland High School, now Wayland Academy, in Watton, she took an admin job supporting the PA to social entrepreneur and business author Robert Ashton.

“Warren Services have been training mechanical apprentices in CNC Programming/Setting/ Operating and Welding/Fabricators to Level 3 for more than fifteen years now. We have tried various routes using colleges and training providers with very mixed success.

Robert encouraged Jessica to do a marketing apprenticeship at City College Norwich. Later, the PA resigned and, despite being just 21, Jessica is now Robert’s right hand person, researching, organising and even co-authoring a book.

“Recently, because of the changes in our business, we have also started training electrical apprentices. We have done this through a National Group called JTL.

Robert is now trying to replicate the success after being hired by standard-setting body SFEDI to run employer focus groups; SFEDI was writing a new apprenticeship called a Diploma in Enterprising Skills in a Business Environment, a business start-up course for teenagers.

“Their approach is completely different to the normal apprentice route, they do everything from advertising to help find the candidate and assess their capability. They then find the best training provider. As chair of SEMTA for East of England, I am working with them to introduce a similar managed service for mechanical apprentices.” * Any young people aged between 16 and 24, or businesses, interested in signing up to the Apprenticeships Norfolk scheme, please visit www.norfolk.gov.uk/apprenticeships

At Easter, Wayland High School became an academy, sponsored by City College Norwich.

Headteacher Michael Rose, who has already set up a construction skills centre at the academy, saw the opportunity presented by the new apprenticeship.

He said: “This enterprise apprenticeship is perfect for the youngster who wants to do business, rather than develop a craft skill or follow an academic degree course.”

Wayland Academy, working with Robert Ashton and City College Norwich, will launch the

apprenticeship at the end of the year. Students will spend a day a week at the Academy, being taught by College staff and local entrepreneurs.

They will be collectively employed, which means local organisations can hire them on a project basis.

Robert said: “They will look at local business needs, work out where and how they can add value. That way they’ll be hired for projects that help local businesses develop. The return on investment will be measured then they’ll be hired again and again. It’s a lot more appealing for smaller organisations to share an apprentice than hire one on their own.”

Norfolk Chamber has also played an important role in developing the programme; it was at a Chamber lunch that Robert Ashton met John Whitelock, Development Director at Saffron Housing.

John said: “This looks like a great way to help both school leavers and small businesses at the same time, so we’re planning to take a closer look and see where that could lead us.” * If you’d like to know more, contact Robert Ashton 01953 605000

Career takes shape One example of what can be achieved is Louis Hilldrup-Boorman, who has been appointed as Events Assistant Apprentice by the Norfolk Chamber of Commerce. See page 49.

He said: “I left high-school with good GCSEs and enrolled at City College Sixth Form Centre, studying A levels. After a while, I struggled financially and my motivation was decreasing; I dropped out after my first year.

“Afterwards, I worked in restaurants and pubs; I wasn’t satisfied and had no room to progress.

This encouraged me to look into other options.

“After a lot of looking around, I came across the online National Apprenticeship Service. I didn’t know much about it but, after some research, earning a wage whilst gaining practical experience really appealed to me.”

He went back to college. Louis said: “Whilst doing the intermediate apprenticeship at City College Norwich, I managed and prepared for the events within the department; I regularly manned stands and promoted training services and apprenticeships to employers.

“I really enjoyed this aspect of my job so my line-manager advised me to progress onto an Advanced Apprenticeship in Marketing.”

Robert Ashton and Jess Juby

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

His work with the Chamber includes designing promotional literature, dealing with telephone

COVER FEATURE

enquiries, managing events, manning stands and taking part in promotional videos and presentations. Every two weeks, he sees his assessor, who sets him an action plan with NVQ and BTEC Diploma assignments to complete.

This enterprise apprenticeship is perfect for the youngster who wants to do business, rather develop a craft skill or follow an academic degree course.

Gary Williams

Louis said: “I have gained in confidence, acquired new skills, improved my personal communication ability and developed a drive to have a successful career in marketing.”

Case study Marine sector plays its part Norfolk business Marine East has been working hard to offer opportunities to young people.

Marine East is a business-led, not-for-profit company that exists to further the interests of its members in the leisure and commercial sectors.

The company has placed skills development at the heart of its work. Indeed, the Great Yarmouth-based organisation is a founder member of a new national group, The National Marine Network, which will deliver skills projects for the marine sector in the region.

Those skilled young people will be needed; the UK Marine Industries Leadership Council aims to achieve a four per cent annual growth in the sector in the years to come and Marine East believes that Norfolk should be able to achieve double that rate.

Marine East Project Manager David Martin said: “Achieving substantial growth requires planned and sustained action on the recruitment and training of young people who will join the sector in search of a promising career. Apprenticeships are a very valuable tool in delivering this ambition.”

Gary Williams, Director of Marine East member E-Tech Group, and CEO of Marine East, said: “I have to make everyday decisions about employing people at E-Tech Group to deliver our services, fulfil contracts and grow the business.

When I need experienced staff, can I just go out and get them? Sometimes yes, but not all of the time, which is why we train staff, take on apprentices and use training providers to help us prepare for our future needs.”

Amy lands her dream role Twenty-year-old old Amy Newson found her ideal role as a Visual Merchandising apprentice with department store Jarrold, in Norwich.

After completing her A levels, she enrolled on a Foundation Diploma in Art and Design at a local college, with a view to progressing on to a degree course in fashion. Whilst at college Amy was inspired by a teaching assistant who had worked in Visual Merchandising (VM).

Amy set about looking for training opportunities and attended two Mary Portas Master Classes run by the RETAIL skills academy in Norwich. It was through the academy that Amy discovered that the Jarrold store was looking to recruit a VM apprentice.

Working alongside the store’s Visual Merchandising Manager, Amy learned a huge amount, using her creative skills to help create eye-catching windows and displays. She said “It’s so good, I’ve learned so much. I’ve been really lucky.”

Amy recently completed her apprenticeship and has secured a permanent position at the store. Her commitment was recognised earlier this year when she was named Apprentice of the Year at City College Norwich’s annual Vocational Qualifications (VQ) Day awards.

SEPTEMBER/OCTOBER 2012

PAGE29

NORFOLK VOICE

Grants to help businesses install electric vehicle charging points The electric vehicle (EV) market in the UK is developing rapidly.

Many car manufacturers released full electric and plug-in hybrid models during 2011 with more planned for 2012.

Increasingly, businesses are considering the benefits of using EVs and are providing charging facilities for staff and visitors that chose to drive them. EVs also have an important role in our future business travel and vehicle fleets.

EValu8 Transport Innovations Limited at the University of Hertfordshire is delivering a government-supported "Plugged in Places" programme which

01707 28 4742

aims to install electric vehicle (EV) charging points across the East of England.

Through this programme, grants are available to SMEs and local authorities for up to 75% against the total costs of charging post purchase and installation. Up to 50% grant funding is available for large organisations.

Many charging points have already been installed through the scheme in Norfolk and across the East of England and we are encouraging more organisations to take advantage of this exciting offer.

The funding is only available until March 2013 so interested parties are urged to make contact with the EValu8 team as soon as possible.

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THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

MEMBER NEWS

Eastern Training Services Ltd acquired by Great Yarmouth businessman.

Eastern Training Services, a provider of technical vocational training to the energy, construction engineering and manufacturing industries, has been acquired by businessman Graham Hacon.

Mr Hacon, owner of Great Yarmouth-based 3sun Group, has worked in the offshore instrumentation and construction engineering sectors for more than 20 years. He said: “My industry experience is very closely aligned with that of ETS and I am passionate in supporting training and development, particularly for the flourishing renewables industry.”

ETS focuses on assessing and verifying skills, enhancing and upskilling the performance of personnel and assuring clients of a safe and competent workforce.

James Hall, the new operations manager at ETS, said: “With his acquisition, we hope to continue expanding and working with new customers, whilst continuing to offer the highest quality service to our existing clients.”

Graham Hacon (right) and James Hall

Norfolk farmer develops a green product fit for Government.

Leavs Ltd, which produces bespoke organic packaging, has been mentioned in a document highlighting all that is best about Norfolk.

The company, which is based in Norwich and produces organic packaging from botanicals and by-products of popular farming crops, was mentioned in the New Anglia Local Enterprise

Partnership‘s Green Economy Pathfinder Manifesto presented to the Government in June.

The manifesto quotes Leavs Ltd as being ‘biodegradable, having low production emissions and providing high quality packaging material that is attractive and distinctly innovative’.

Entitled ‘Leading the Way’, the manifesto was presented at a reception in the Houses of Parliament attended by more than 100 business leaders, government department representatives and local authorities.

Leavs Ltd was founded by Richard Wright, a Norfolk farmer.

SEPTEMBER/OCTOBER 2012

PAGE31

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THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

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REDUCING THE FEAR OF CRIME IN NORFOLK

SECURITY

Vigilance still needed despite low crime level.

According to Home Office figures released at the start of 2012, Norfolk is the safest county in England with a crime rate of 50 crimes per 1,000 population. The national average crime rate is 66 crimes per 1,000 population.

Even though crime in Norfolk decreased by 1% year on year, a reduction of 418 crimes from 43,115 to 42,697, there still remains much to be done to drive it down further and businesses need to maintain vigilance to ensure they are properly protected.

To help ease those concerns, many businesses have introduced, or enhanced, alarms and locks, or hired security personnel and specialist firms to deal with sensitive documents.

Such measures are seen by security specialists and police officers as the key to reducing the amount of business crime.

Measures to protect your business are straightforward in the majority of cases and it makes sense to bring in specialists to advise on the most sensible measures.

They will first carry out an audit of a business, identifying weak spots and advising on ways to make companies more secure.

Practical steps business can include; Installing quality CCTV and alarm systems so that premises are properly watched even when staff are not on site. Many systems can link to

the police or specialist security companies that operate round-the-clock Developing and maintaining robust cash handling procedures which ensure that criminals cannot gain access to money stored on the premises or being transported to the bank Developing and maintaining clear crime prevention policies and procedures and ensuring that staff members are trained in their application. This creatures a culture of crime prevention throughout the company Keep computers and other valuables safe and secure, and out of sight wherever possible.

Some businesses use shutters at night, although advice should be sought from the local councilâ&#x20AC;&#x2122;s planning officers before they are installed to make sure they do not fall of local planning policies Finding ways to design out crime; does your site have shadows in which criminals can hide, would improved fencing make the site more secure, do staff feel safe when moving around the site, are there blindspots which allow intruders to gain access to the building? All such weaknesses should be corrected Ensuring your company has robust IT procedures to guard against viruses, hacking and computer fraud. Are passwords secure, do all computers have appropriate protection software, do employees understand the importance of safety and understand the way hackers and fraudsters operate?

It may also be worth shredding important hardcopy documents once they are not required or bringing in a specialist document disposal firm. The last thing a company wants is sensitive information falling into the wrong hands.

Such measures are easy to take with expert guidance and can help a company take mighty strides towards peace of mind.

Data; Your most valuable asset.

Itâ&#x20AC;&#x2122;s valuable to your competitors too!

Protect it! If you do not wipe data Securely when you dispose of A PC, Laptop, memory stick or other data holding device your data is available to others A format is not enough; a format is the equivalent of tearing The index out of a book. The story is still there to read. Only the index is gone.

And someone can retrieve your valuable company information! It took you 10 years to compile, donâ&#x20AC;&#x2122;t give it away.

A security wipe is the greenest way to destroy Your valuable data. Then the equipment can Be reused safely. Saving landfill.

Be even greener, use a local disposal and security service.

Be sure to get your data securely wiped.

Make sure you Get a certificate of data destruction.

Make sure the company Is Environment Agency registered. Try to use a green company.

SEPTEMBER/OCTOBER 2012

PAGE33

NORFOLK VOICE

Free Quotes | Fully Insured | References Available

At Georgina Read Design & Landscaping we specialise in transforming gardens and our flexible approach means we can always meet your requirements for all aspects of hard- landscaping. As we are also the driving force behind Paving Superstore (www. pavingsuperstore.co.uk) and Anglian Garden & Building Supplies (www.gardenandbuilding. co.uk), both selling huge volumes of hard landscaping materials across the UK, including paving from Marshalls, Bradstone, Brett, Stonemarket, Pavestone, Global Stone, Strata and Natural Paving, decorative stone, sheds, summerhouses, log cabins, garden features, hot tubs, pergolas, fencing, water features and lots more, you can be sure all our materials are at online prices, offering great savings!

So why not let our RHS award-winning, fully qualified landscaping professionals encompass your needs by creating a garden to match your lifestyle - whether you prefer modern and contemporary or timeless and traditional, we can fulfil your requirements.

See examples of our work at: www.georginaread.co.uk Paving and pathways Pergolas and decking Ponds and water features Lawn laying

Walls and brickwork Garden buildings Driveways & block paving Fencing and screening

CONTACT US TODAY ON T: 01953 850802 E: george@georginaread.co.uk W: www.georginaread.co.uk

The College of West Anglia has just placed it’s 1000th apprentice in to a North Norfolk business, so place your training needs in experienced hands.

Why employ an Apprentice?

■ ■ ■ ■ ■ ■

To gain skilled, qualified and loyal staff in a cost effective way To ensure your staff have the most up-to-date training relevant to your business To ensure your business keeps up with the latest industry standards To make your business more competitive by addressing skills shortages To motivate and increase the productivity of your current workforce To enhance the performance and reputation of your business

For more information call 01553 815600 email: apprenticeships@col-westanglia.ac.uk or visit www.cwatraining.co.uk

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

Plus...

If you’re an SME thinking of recruiting your 1st 16-24 yr old apprentice you could be eligible for a £1500 government grant. The £1,500 is in addition to the training costs of the Apprenticeship framework which are met in full for young people aged 16 to 18 and 50% for those aged 19 to 24.

A specialist Intellectual Property company that moves with the times O Patents O Trademarks O Licensing O Design Rights O Litigation O Portfolio Management O IP Valuation O IP Budgeting

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SEPTEMBER/OCTOBER 2012

PAGE35

NORFOLK VOICE

Diary Dates.

SEPTEMBER

OCTOBER

HR Forum: Tackling Tricky HR Issues

Two LEPs: One Year On

WHEN: September 12 – 14:00-17:00 WHERE: Dunston Hall, Norwich WHAT’S IT ABOUT: Join the Chamber for a forum covering a range of problematic areas that can cause headaches for HR practitioners and employment lawyers. Looking at relevant legislation and case law developments, and using practical case studies. Sponsored by Steeles Law.

WHEN: October 3 – 17:00-20:00 WHERE: Knight’s Hill Hotel, King’s Lynn WHAT’S IT ABOUT: As part of the High Five series of business networking events based in West Norfolk, find out about the progress of both New Anglia and Greater Cambridge Greater Peterborough LEPs. This event will allow you to hear an account of their first year. Q&A session will enable you to question the LEPs directly and highlight what you would like to see for the year ahead. Sponsored by LLoydsTSB & The Borough Council of King’s Lynn & West Norfolk.

Engaging Customers WHEN: September 14 – 08:00-14:00 WHERE: EPIC, Norwich WHAT’S IT ABOUT: Hear from industry experts and keynote speakers on how technology and social media can help your business grow through content marketing and customer care. Keynote speakers include Dell UK and King of Shaves plus interactive workshops with Further and Yodelay. Exhibition spaces available. Media sponsor: Archant

Offshore Industry, Energy & Health: Great Yarmouth Business Breakfast WHEN: September 18 –– 07:45-09:00 WHERE: Imperial Hotel, Great Yarmouth WHAT’S IT ABOUT: A networking breakfast at Great Yarmouth with a keynote presentation from Blair Ainslie, Managing Director of Seajacks UK and James Gray, Inward investment Director at EEEGR. Make contacts and do good business.

Sponsored by RS Occupational Health.

West Norfolk Meet the Buyer WHEN: September 20 – 10:00-16:00 WHERE: Knight’s Hill Hotel, King’s Lynn WHAT’S IT ABOUT: Your opportunity to meet with the key purchasers and procurement officers from both the private and public sector in pre-booked 10 minute appointments to pitch your products and services directly to those that matter! Exhibition spaces available at this free to attend event. Supported by Kings Lynn & West Norfolk Borough Council.

The Global Marketplace International Trade Conference: WHEN: September 27 – 08:00-14:30 WHERE: NUCA, Norwich WHAT’S IT ABOUT: This exciting, half day free to attend conference will provide you with a clear insight into the importance of International Trade and how it can impact your business. A range of high profile speakers will explain the opportunities of trading overseas. Meet numerous country specialists and attend informative workshops.

Main Sponsor: Barclays

Norwich Economic Business Breakfast followed by AGM WHEN: October 5 – 07:45-09:30 WHERE: Dunston Hall, Norwich WHAT’S IT ABOUT: Join the Chamber for a fantastic breakfast filled with business networking opportunities, and hear a keynote presentation from John Longworth, the Director General of the British Chambers of Commerce and Chloe Smith, Member of Parliament for Norwich North and Economic Secretary to the Treasury. Sponsored

by Steeles Law. The Norfolk Chamber’s AGM will follow the breakfast from 09:30 to 10:30.

B2B Autumn 2012 WHEN: October 18 – – 10:00-17:00 WHERE: NCFC, Norwich WHAT’S IT ABOUT: Get your business on the road to success at the Norfolk Chamber’s gold standard B2B exhibition this autumn. With over 90 exhibitors on two floors of Norwich City Football Club, workshops and awards – do not miss this opportunity to promote your business, product or service to the business community. Sponsorship and stand space available.

Media Sponsor: Archant

Chill Time!

WHEN: October 30 – 17:30-20:00 WHERE: Vodka Revolution, Norwich WHAT’S IT ABOUT: Take time out after work to meet up with other interesting business professionals for a glass of something cool in a relaxing atmosphere. Chill Time! is a new series of informal after-hours networking events from the Norfolk Chamber. Come and be part of the coolest evening in town.

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

NOVEMBER Great Yarmouth Business Breakfast: How healthy is your business?

WHEN: November 7 – 07:45-09:30 WHERE: Great Yarmouth Racecourse WHAT’S IT ABOUT: Taking place on National Stress Awareness Day the Chamber is working with BiTC to bring you a fantastic business networking opportunity whilst learning how you can ensure you have a healthy and motivated workforce.

HR Forum WHEN: November 14 – 14:00-17:00 WHERE: Dunston Hall, Norwich WHAT’S IT ABOUT: Join the chamber for an afternoon of accessing specialist knowledge essential for any HR professional. Sponsored by Howes Percival LLP.

Unlocking Success Business Conference WHEN: November 23 – 08:00-15:00 WHERE: OPEN, Norwich WHAT’S IT ABOUT: Following the outstanding success of the Norfolk Chamber’s Unlocking Growth Business Conference in December last year don’t miss the opportunity to hear from inspirational speakers, including a Shadow Cabinet Minister, local MP, Entrepreneurs and Business leaders, and find out how to unlock success for your business. Exhibition and Sponsorship opportunities available.

Sponsored by Norse.

DECEMBER High Five Lunch WHEN: December 11 – 12:00-14:00 WHERE: Congham Hall, King’s Lynn WHAT’S IT ABOUT: Join the Norfolk Chamber members for a fun networking event taking place in West Norfolk over a festive buffet lunch.

Sponsored by LloydsTSB.

Norwich Business Breakfast WHEN: December 13 – 07:45-09:30 WHERE: Sprowston Manor WHAT’S IT ABOUT: Your opportunity to make some fantastic business connections and network over a delicious breakfast.

Sponsorship opportunities available

CHAMBER EVENTS

18 OCTOBER 2012 10.00 - 17.00

SEPTEMBER/OCTOBER 2012

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NORFOLK VOICE

COMM-TECH

Smarter ways of working for your business.

ADVERTISING FEATURE

Comm-Tech Voice & Data LTD will be holding their very first Technology Day on Friday 26th October 2012. The day titled ‘Smarter Ways of Working’ will take place at Comm-Tech’s headquartersCommunications Centre, King Street, Norwich between 10am and 4pm.

The one-day B2B event will be supported by leading manufacturers from the communications industry and focus on giving businesses an insight into smarter ways of working, showcasing the latest technologies and products available to increase efficiency and ensure they are working “smart”.

Throughout the day, there will be a variety of free seminars from the various manufacturers and suppliers, designed to educated attendees and open their eyes to the possible cost saving solutions available for their business. In addition, the seminars will offer tips and hints and show

how a Unified Communications solution can increase efficiency and increase business productivity.

Comm-Tech Voice & Data has over 26 years experience in the telecommunications industry and have developed through an every changing industry to be one of the leading and oldest independent communications providers within East Anglia. Comm-Tech’s impressive 12,000 Sq² foot offices has a state of the art Customer Experience Centre which houses all

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REGISTER YOUR BUSINESS ONLINE TO ATTEND!

If you wish to attend Comm-Tech’s very first Technology Day please register at www. tech-day.co.uk. There are also limited places available for the seminars so be sure to book your place. For regular updates on Technology Day follow us on twitter @Comm_Tech or connect with us on LinkedIn.

Y G O L NO

TECH PRESENTS

the latest handsets and products. Trained experts will be available on the day to demonstrate products, advise on suitable solutions and answer any questions you may have.

26

01603 518 518 WWW.TECH-DAY.CO.UK THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

Event

Follow us on Twitter @Comm_Tech

FOCUS ON ENGINEERING

Create Structures.

ADVERTISING FEATURE

Create Consulting Engineers Ltd, one of the leading suppliers of technical planning services in the region, are pleased to announce the launch of its new structural department Create Structures; based in its Norwich and London Offices.

Robert Morris and his team have joined the company moving over from Beattie Watkinson, a specialist structural engineering practice with offices in London and Glasgow, with extensive experience in the commercial and retail development markets.

This is an exciting move for Create, who can now provide technical advice from the initial concept stage of development, right through the design and supervision of the final structures and buildings. Jonathan Cage, Managing Director of the company, believes that the move will now set Create apart from its local and national competition.

“Create prides itself on being a sustainable company; providing expert advice on all aspects of water efficiency and supply, energy generation and efficiency, sustainable transport and travel planning. Robert and his team joining the practice means that we can now follow this advice right through to the finished product. ” “Whilst it is still very difficult times within the construction market, I think now is the right time to prepare for the uplift in the market and ensure that you have the resources and expertise already established to meet customer’s demands. We have had a number of clients ask if we would provide a structural service, therefore it was clear that there is a demand for a practical integrated structural design service in the region” Create Structures offers the full range of structural services from pre-acquisition assessments and surveys, through detailed design and construction, to maintenance and post construction advice. Robert Morris who heads the team is a chartered structural and civil engineer and has been involved in the design and construction of a number of major retail shopping complexes and commercial developments throughout the UK over the last 25 years. The team that has joined Robert has worked alongside him on a number of schemes and is currently in the process of designing a remodelling scheme ; transforming a city centre office block into a residential development.

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

The team is also currently working on the design of a housing development in Norfolk, and the reconstruction of a local shopping complex in Hampshire. Create Structures uses the latest structural design software and BIM techniques in developing its designs solutions.

Create Structures works closely with the other inhouse teams at Create, ensuring at each stage of the design and planning process that the ability to construct economically and sustainably is considered. Robert believes that working within a multidisciplinary company will enable his team to apply their skills to a wider and more diverse range of structural projects.

“Joining Create enables us to provide practical structural design input at a very early stage in the project development, ensuring that costly and expensive commitments are not made at the planning stage, which can often stop a scheme moving forward.”

For further information about Create Structures contact robert.morris@ createconsultingengineers.co.uk or jonathan. cage@createconsultingengineers.co.uk www.createconsultingengineers.co.uk

NOVEMBER/DECEMBER 2011

NORFOLK VOICE

You can

count on us

After all, it’s what we do for a living. Lovewell Blake will always guarantee a professional, friendly service, with that something extra when you need it, helping you to get on with running your business.

Contract and specialist cleaning services delivered throughout Norfolk and East Anglia, including Daily office cleaning

Floor restoration

Washroom supplies

Specialist cleaning services

High level and deep cleaning

• • • • •

Accounts & audit Pensions & investments Payroll & bookkeeping Corporate finance Business recovery

• • • • •

VAT, CIS, PAYE & NIC Self assessment Tax planning Family business support Human resources consultancy

Mike Smith | 01603 663300 | m.smith@lovewell-blake.co.uk ajt@lovewell-blake.co.uk

www.lovewell-blake.co.uk Offices: Bury St Edmunds 01284 337070 | Great Yarmouth 01493 335100 Halesworth 01986 873163 | Lowestoft 01502 563921 | Norwich 01603 663300 Thetford 01842 755032 Market day offices: Aylsham, Diss, Long Melford and North Walsham

Norwich office – 01603 710101 Colchester office - 01206 215300 Registered to carry on audit work in the UK by the Institute of Chartered Accountants in England and Wales.

Details about our audit registration can be viewed at www.auditregister.org.uk, under reference number C002613207. Lovewell Blake LLP is an appointed representative of Lovewell Blake which is authorised and regulated by the Financial Services Authority.

www.monthindclean.co.uk

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Trusted Business

Promoting quality businesses accredited by Trading Standards

Tel: 0344 800 8020

www.trusted-business.co.uk

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

Your route to high quality business support.

Trusted Business is a brand new initiative from Norfolk County Council in partnership with Suffolk County Council, aimed at promoting high quality business support services, accredited by Trading Standards.

The initiative is in line with the business support needs set out by the New Anglia Local Enterprise Partnership.

Trusted Business is delivered on the same format as the successful Trusted Trader scheme.

Businesses are able to search for the support services they need safe in the knowledge that all members of the scheme will have been checked by Trading Standards.

All Trusted Business members are listed on a searchable website, powered by Referenceline.com, where feedback and ratings from existing clients can be viewed, giving new clients an insight into their services.

The scheme is a great way for graphic designers, web designers, coaches and mentors, training companies, accountants, solicitors, marketing agencies and IT consultants to enhance their reputation and promote their services.

Other benefits to members include: All year-round promotion through events; website and advertising campaigns; a feedback system to allow customers to promote and recommend services; accreditation from Trading Standards.

For businesses looking to appoint a service company, the scheme allows them to check feedback before hand as well as using Trading Standards for impartial mediation of disputes and complaints.

To find a Trusted Business or to join the scheme, visit www.trusted-business.co.uk email: trustedbusiness@norfolk.gov.uk or call Trading Standards on 0344 800 8020.

AXA PPP healthcare – providing you and your employees with FREE health and wellbeing events

AXA PPP healthcare is proud to be partnering with the British Chambers of Commerce to provide health and wellbeing expertise in conjunction with the ‘Business is Good for Britain’ campaign.

The health and wellbeing events will help you to understand what the key health risks amongst your workforce are. They are designed to help you plan your wellbeing strategy and to help keep your staff healthy.

Please see below for more details, if you have any further queries please speak to your local Chamber of Commerce.

Health and Wellbeing Roadshow As part of the Chambers healthcare package, if you take out a private health insurance plan with AXA PPP healthcare for large companies, they can offer you a range of FREE health and wellbeing events for you and your employees, depending on how many employees you wish to cover.

Know Your Numbers Assessment Available from 65 up to 199 insured members What’s it for?

Available for 200+ insured members What’s it for?

The purpose of the Health and Wellbeing roadshow is to address lifestyle issues associated with positive health: n Healthy eating and weight management n Pressure management n Men’s and women’s health (cancer and coronary heart disease prevention) n Physical activity What is included

The purpose of the Know Your Numbers assessment is to provide employees with information and measurement of key health indicators.

What does it measure?

n Four display boards with educational interactive zones and testing equipment (delivery set up and break down of equipment) n Experienced practitioners

The following metrics will be taken during the assessment and provide the basis of the feedback from the physiologist: n Weight, BMI

n Online booking system n Information sheets n ‘Know Your Numbers’ scorecards

n Blood pressure

n Marketing and communication support

n Resting heart rate

n Post-event evaluation

n Total cholesterol test

What happens next?

n Blood glucose test n Take away questionnaire about psychological resilience that refers employees to your EAP if appropriate.

At the end of the roadshow employees are presented with a report of all measurements and observations.

What happens next?

The employee may then follow up with the relevant department / EAP provider/ healthcare professional as required.

At the end of the assessment employees are presented with a report of all measurements and observations as well as a self-assessed stress questionnaire. They may then follow up with the relevant department/EAP provider/healthcare professional as required.

Terms and Conditions: · This offer is only available to new customers of AXA PPP healthcare. · This offer is only available with AXA PPP healthcare on a direct basis. · This offer is available to groups of 65 insured employees or more · This offer is only available to current members of the Chambers of Commerce.

JULY/AUGUST 2012

NORFOLK VOICE

BROADLAND DISTRICT COUNCIL

BCTS will find you the right person for the job.

Any business can benefit from taking on an apprentice and small to medium-sized companies may be able to access wage subsidies through a new £3.5m apprenticeship project which aims to get 16 to 18 year olds into work across Norfolk.

Broadland Council Training Services (BCTS) offers assistance in recruiting and carrying out initial interviews of potential apprentices; provides training to a Level 2 or 3 qualification on a fortnightly day release basis and also offers continuing support from placement officers.

The employer pays apprentices aged 16-18 years old £2.60 an hour for the first year of the apprenticeship programme - but even this is subsidised for companies which qualify for the ‘Apprenticeships Norfolk’ project, funded by Norfolk County Council.

A one month trial ensures the right person has been chosen for the job.

Cllr Stuart Clancy, Broadland District Council’s Portfolio Holder for Economic Development said that the extra support for apprenticeships: “…will be a real boost for our local businesses, which will benefit from trained and supported apprentices with subsidised wages – and for young people looking to start careers in this difficult environment.”

BCTS has particular experience training apprentices in Business Administration, Customer Service, Retail, Warehousing, Team Leading, Management and Equine sectors.

All of their apprentices are offered an additional professional development training course, free of charge, at the state of the art Eco Centre in Rackheath to enhance their professional development.

For more information and to see if you qualify for the Apprentices Norfolk scheme subsidy, contact Anna Kingman at BCTS on: anna.kingman@ broadland.gov.uk or call: 01603 430562.

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

MEMBER NEWS

Representative wears pride on her sleeve.

Red Cat wins award for second year in a row.

Rachael Paddick Photograph courtesy of Tim Roberts

A tourism representative from the region has been body-painted with Suffolk and Norfolk landmarks to attract the attention of 200 international journalists aboard the Orient Express.

Rachael Paddick, a director of Jungle PR, a public relations firm specialising in travel and tourism, was one of three representatives from the two counties who took part in a trip on the Orient Express organised by Visit England.

Left to right: Janet Russell- CIEH President Sarah Moss, The Samaritans Richard Mills The RedCat Partnership Sarah Daniels The RedCat Partnership Andrew Statham CIEH Chair

Norfolk training company, the Red Cat Partnership, was honoured in the House of Commons by the President and Chair of the Board of Governors of the Chartered Institute of Environmental Health (CIEH).

Sarah beat nearly 2,000 other candidates who took the course in 2011 to be awarded Highest Scoring Student of the Year, with a result of 95%.

Husband and wife team, Sarah Daniels and Richard Mills, who established The Red Cat Partnership in April 1999, made the trip to receive the awards for CIEH Health & Safety Training Centre Of The Year, as well as CIEH Trainer of the Year, for their delivery of the CIEH Level 4 Award in Health & Safety in the Workplace.

Sarah Daniels, Director of The Red Cat Partnership, said: “We are obviously over the moon to have been honoured by the CIEH for the second consecutive year. It is particularly rewarding that these awards are based on the success of our delegates, which obviously speaks volumes and there is no better testament to the successful delivery of any course than when our delegates achieve outstanding results.”

They were joined by Sarah Moss, one of their course delegates, who is Branch Office Administrator for the Samaritans in Norwich.

This is the second consecutive year that The Red Cat Partnership has been awarded these highly prestigious honours from the CIEH, which is the professional voice for environmental health.

The Red Cat Partnership is based in central Norwich and offers a wide range of courses and expert consultancy in health & safety and food safety compliance.

The trip saw 200 national and international journalists travel around parts of the country accompanied by representatives from ten UK destinations.

Visit East Anglia (VEA), who co-ordinated the involvement, saw the opportunity as a chance to showcase the best of Norfolk and Suffolk in an eye-catching way.

Keith Brown, Chief Executive of VEA, said: “We wanted something visual to stand out and Rachael became a physical embodiment of the two counties, as well as being able to talk knowledgeably about Norfolk and Suffolk”.

Rachael, who has lived in Norfolk for eight years, was painted by Norfolk-based body-paint artist Cat Finlayson, who designed the ensemble to reflect a selection of leading landmarks across the two counties including Southwold Pier, Norwich Cathedral, Sutton Hoo and the Norfolk Broads.

Rachael said: “Not only have we had a captive audience of two hundred journalists to educate on the highlights of Suffolk and Norfolk but we’ve done something unique from a destination marketing point of view.”

She was joined on the trip by Ian Russell, from Wroxham Barns, and Ros Green, from Festivals Suffolk.

SEPTEMBER/OCTOBER 2012

PAGE43

NORFOLK VOICE

MEMBER NEWS

Karl completes Escape from Alcatraz.

A Great Yarmouth businessman has completed one of the most notorious triathlon events in the world, the annual Escape from Alcatraz.

Pasta Foods managing director Karl Jermyn had to swim a mile and a half across San Francisco Bay from the legendary island prison then cycle 18 miles and run another eight. Karl clocked 3hr 53m 25s for the event, just under an hour of it on the swim.

Even though his sponsored effort will raise hundreds of pounds for Great Yarmouth charity Centre 81, 40-year-old Karl admitted that he would have taken up the challenge for nothing.

He said: “I’ve been in triathlons before. I like setting a goal, pushing the boundaries and seeing what you can achieve.”

That attitude is also important to members of Centre 81 - where he is a trustee - which supports people with physical and other disabilities and helps focus on their abilities rather than disabilities. His achievement helped their 30th anniversary appeal.

Offshore energy system successfully installed.

Finnish renewable technology developer Wello Ltd successfully installed the Penguin wave energy converter in Orkney waters, having chosen Norfolk firm Fendercare Marine as one of its key partners.

Working from its base at Lyness Harbour in the Orkney Islands, Fendercare Marine, part of James Fisher and Sons plc, provided shoreside project management as part of a team led by Orcades Marine Management Consultants.

Wello Penguin is a unique construction to harvest ocean energy.

Fendercare Marine’s Lyness service and support base was opened in 2011 and a second offshore base, dedicated to supporting offshore wind turbines, was opened in Great Yarmouth in July.

Stan Groundwater, Fendercare Marine Operations Manager, said: “This project further demonstrates the strategic importance of our base in Orkney and our ability to work in cooperation with local companies to deliver projects with diverse requirements.“

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

Reader offer!

We have 50 pairs of tickets to give away to The National Home Improvement Show at the London Olympia from 28-30 September.

Each pair of tickets is worth £24.

The show will have a Design School, Gardening and Landscaping Zone, a Masterclass Theatre and a Kitchen and Bathroom Inspiration Zone. It also features experts such as Oliver Heath, from BBC’s Changing Rooms; Michael Holmes, Real Homes editor in chief; Julia Kendall, DIY SOS; Matt James, Designer and expert on ITV’S Love Your Garden; Roger Hunt, renovation expert and co-author of Old House Handbook; and Douglas Kent, expert in period properties, renovations and home improvements.

For tickets, contact Katie Downes at the Norfolk Chamber on 01603 729715.

TAKE A BREAK

Ridley Pinstripe.

Sudoku Sep-Oct

It’s 9.30am on an October Monday at the offices of Barking, Madd and Madd. To be honest, it’s been a quiet day so far, too close to Christmas.

But for me, today is a proud moment because this afternoon I have been selected to represent the company at a careers fair at our local Academy, which is sponsored by the company in the desperate hope that it produces apprentices who can spell widget. Or anything, for that matter.

Anyhow, the bosses have selected me to staff our stand. Now, I know what you are thinking.

Ridley, you are thinking, how can the company spare you? Surely the Assistant to the Assistant (Stationery) in the Stock Control Department fulfils a crucial role and cannot really be spared, even for a couple of hours?

Exactly what I said to the boss but he had two answers to that. I cannot argue with the first one, that although my rise through the ranks has been meteoric I am still young and hip which means I can still jive down with the young people.

And secondly, it turns out that an Assistant to the Assistant (Stationery) in the Stock Control Department can be spared, even for a couple of hours. Longer, if needs be, apparently.

So it was that at one in the afternoon I sneaked out of the department, treading carefully so as not to wake the staff, and headed for the Academy which stands in a shiny new building on the edge of town.

Walking up the drive, I noted two things. First, that the spelling in the obscene graffiti across the bike shed was immaculate, and second, that there was a large picture of our glorious owner, beaming down on the students. Unfortunately, it was poorly cropped, hinted at his orange uniform and still bore the last three digits of his prison number in the Caribbean jail where he has been held for some months on fraud and money laundering charges. And, it turns out, funding a failed coup on St Giblets Island.

Walking into the main hall, I was confronted by the keen students, all eager to find out exactly what an Assistant to the Assistant (Stationery) in the Stock Control Department actually does.

Well, I say keen, actually they all wanted to be vets, doctors and soldiers but once the allure of such careers wear off, take my word for it, they will turn their attention to the somewhat steadier prospects represented by stationery.

Now, the mistake you older ones always make, if I might be so bold, is try to appear cool when you talk to teenagers, which means you end up patronising them. My approach is to be myself so I turned my baseball cap the other way round and sat down in front of our display, lounging and chewing gum.

I was soon busy, as you would expect. Well, I say busy, what I mean is I rearranged my marker pens (six colours to underline what a vibrant job this is) and accepted a cup of tea from a nice young sixth former who smiled sweetly and, it emerged later, nicked my wallet.

Answers in the next edition

Anyway, the event dragged on until just after three, this scruffy student wandered up.

Sudoku Answers July-Aug

‘Yo bro,’ I drawled, ‘how’s it hanging?’

He looked at me in puzzlement.

‘How’s what hanging?’ he asked.

‘Listen, dude,‘ I said, sitting up and clicking my fingers a couple of times. ’You’ll need to be sharper than that if you’re going to make it in stationery procurement. There’s more to marker pens than meets the eye.’

Cartoons

‘Like what?’

‘Eh?’ ‘Like what?’

‘Well, like…. er… ‘ I started to flounder. In desperation I reached across the desk.

‘Lollipop?’

‘Na, I only wanted to know what time this thing finishes. I’ve got to see my probation officer.’

I sighed. ‘Now, I guess. I guess it finishes now. ’ ‘Banging,’ he said and walked away.

When I got back to the office, a consignment of three million pink envelopes was blocking everyone’s cars in. I told you they couldn’t manage without me.

Ridley SEPTEMBER/OCTOBER 2012

PAGE45

NORFOLK VOICE

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

NEW MEMBERS

New Members.

Lynn Grove High School

Heart Healthcare Services Ltd

Forage4it

01493 661406

01493 202012

01603 881357

www.lynngrove.org.uk Education Secondary school (Academy)

Health Care

www.forage4it.co.uk Recycling Services

Raffles Restaurants 01603 666919 www.rafflesrestaurants.co.uk Restaurants

Cooper Norwich MINI 01603 726222 www.coopernorwichmini.co.uk Car Services

City Academy Norwich 01603 452628 www.cityacademynorwich.org Education

Wymondham College 01953 609000 www.wymondhamcollege.co.uk Educational Service

The Student Pocket Guide Ltd 07817 072925 www.thestudentpocketguide.com Publishers

Wayland Academy 01953 881514 www.wayland.norfolk.sch.uk Education

Parker Andrews Ltd 01603 284284 www.parkerandrews.co.uk Business Support

Comms Supply 0333 2020 900 www.commssupply.co.uk Telecommunications

Mark Oxley

Ashton KCJ

07877 364812

01603 703070

Consultants (Business/Management)

Veolia Environmental Services Plc 01603 731940 www.veolia.co.uk Waste Management/Disposal

www.ashtonkcj.co.uk Solicitors

Teresa Kelly t/a Talk Enterprise 01263 734678 Enterprise

Europeducation Ltd 07530 004280 www.europeducation.org.uk Educational Service

Samurai International 01508 535299 www.samurai-sports.com Clothing

Lexia Media 09720 165544 www.lexiamedia.co.uk Marketing Services

J. D. Cooling Systems Ltd 01553 767446 www.jdcooling.com Refrigeration

Flood Sense Ltd 01760 722758 www.floodsense.co.uk Engineering

Mecca Bingo 01603 787497 www.meccabingo.com Leisure & Tourism

Norwich Kung Fu Academy 0800 1455844 www.norwichkungfuacademy.com Martial Arts

Glenn Gowen Consultancy Ltd 07954 170 531 Consultants (Business/Management)

Read Spicer Architecture 01603 610200 www.readspicer.com Architects

Rossi Long Consulting Ltd 01603 706420 www.rossilong.co.uk Consultancy/Interim Management

Ormiston Venture Academy 01493 662966 ormistonventureacademy.co.uk Education

Sigoti Ltd 01603 280177 www.sigoti.com Cloud IT products

SEPTEMBER/OCTOBER 2012

PAGE47

NORFOLK VOICE

MIGRATION SOLUTIONS LTD

Big Games, Huge Data.

ADVERTISING FEATURE

As we celebrate what is largely regarded as the best Olympic games … ever.

And certainly the best Olympic games for Team GB for medals! We ponder the amount of data generated by these historic games. 204 countries took part in the Olympic games with over 10,000 participants. 170 countries took part in the Paralympics with 4,200 participants.

That’s a lot of people from a lot of countries.

Information about all of these people must be stored so that they can be recalled almost instantaneously for commentators to tell us about them. So, how much data is that?

Assuming that for every participant we must have at least some basic information such as; name, country, sport, age, last performance results, personal best – that’s 6 pieces of information on each participant. So, with 14,200 participants, that’s a massive 85,200 pieces of information that must be stored in at least English and French, if not more languages. 85,200 x 2 = 170,400. You begin to see just how the data grows.

In the Olympic games there were roughly 5,000 hours of games. These were televised and watched in 204 countries around the world.

Taking a very conservative view of how much disk space 1 hour of television would use, a home video camera would consume about 8GB, (Gigabytes) of disk space. (TV Cameras will obviously use more and, of course, for most events there will be more than 1 camera.) It is a fact that all 5,000 hours of games have been recorded which means that, using our conservative figure of 8GB of disk space per hour, at least 40,000GB of data has been recorded. If we assume that this has been streamed, (broadcast), to all 204 countries, (just once), that’s a whopping 8,160,000GB of disk space!

This does not account for anyone uploading a clip onto YouTube, or anyone streaming to their PC via the Internet, or any recording that is syndicated or copied elsewhere. So what does that mean in real terms? What is 8,160,000Gb? To put our 8,160,000GB of disk space in perspective, 8,160,000Gb is actually 8,355,840,000Mb, (Megabytes). If you add the 780 hours of the Paralympics and assume that this too is broadcast to the 170 countries taking part, a further 1,086,259,200Mb must be added.

The total disk space consumed is therefore 9,442,099,200Mb. If the assumption is made that the average size of a PC hard disk is 300Mb, (there are bigger, but also much smaller), then it can be deduced that to store all of the video of the most successful Olympic and Paralympic games ever would require 31, 473,664 PCs. That’s 31 million, 473 thousand and 664 PCs!!

Now that is huge data!

Our customers recognise that the amount of electronic data that must be stored is growing exponentially and seems unlikely to slow down soon. Our customers also recognise the growing importance of electronic data to their business.

They recognise that the loss of that data would be catastrophic to their business and that running a data centre isn’t their core business.

That’s why our customers choose MigSolv’s The Gatehouse data centre in Norwich where they know that their data is safe, secure, and that MigSolv’s expert staff are on hand 24 hours a day, 7 days a week to look after it.

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

If you would like to know more about how MigSolv can securely and safely protect your computer equipment whilst you get on with your business, call on 08451 42 42 42 or email AskUs@MigSolv.com

CHAMBER NEWS

Norfolk Chamber appoints events apprentice.

Louis Hilldrup-Boorman has been appointed as Events Assistant Apprentice by the Norfolk Chamber of Commerce.

Louis is studying for a level 3 NVQ and BTEC diploma in Marketing and is hoping to gain the work-based qualifications after an 18-month stint as part of the Chamber team.

He said: “I am very excited to be working with the Chamber. This is the ideal place to build my experience in event strategy, planning, promotion and delivery, because the

Chamber is so well known for its superb event management. The team is great and I am really enjoying my work here.”

Abi Charter, Senior Events Co-ordinator at the Chamber, said: “We are delighted to have Louis on board. He is already proving to be an invaluable member of the team here and has delivered a number of events. Event management is all about organisational ability, efficiency and attention to detail, all with a smile, and Louis has shown he has these qualities in abundance.”

Norfolk Chamber is supporting the National Apprenticeship Scheme, which provides businesses with an opportunity to appoint valuable staff members looking to gain a workbased learning qualification.

Businesses can cash in on the one trillion pounds of exports up for grabs.

One trillion pounds by 2020 – that is the chancellor's target for the value of the UK's exports – and if he’s right the opportunities for businesses to cash in on this figure are huge.

One businessman who knows the benefits of trading internationally is Tony Stevens, who owns Tower Scaffolding Supplies, of King’s Lynn. He has worked globally for more than a decade, including supplying materials to companies operating in the Middle East, South Africa, Ghana and the Ivory Coast.

Tony, who runs the business on his own, said: “Small companies can trade internationally and I have worked for companies involved in everything from gold mining to oil and gas.

From my point of view, it helps that companies working in Africa like to have UK products, which have high safety standards. They know that the equipment we send out to them will be safe.”

He believes that developing contacts is crucial and for him that has included a good relationship with the Construction Industry Training Board, through which his name became known internationally.

Tony said: “It helped that I was working with CITB because I was able to develop contacts through them. A lot of it is word of mouth. People get to know you then tell other people about you. In construction, you often get people moving from job to job and telling people about you.

“It is crucial to have a decent website so that people can find you and know what you do.

I also make sure I know what is happening in

various sectors. I go on oil and gas websites and look at magazines to see where the contracts are.”

from countries including China, Egypt, Malaysia, The Netherlands, Brazil, India, Russia, Turkey, Libya and Dubai (United Arab Emirates).

He also acknowledges that trading internationally has to be a team effort, saying: “I see myself as the middle man. I source the work for international clients and work with a UK company that will organise all the shipping for me.

“This means businesses can talk face-to-face with the experts about a number of high growth markets, the business opportunities and how to access them whilst making great connections and building those essential relationships,” explains Tracey Howard. “There will also be a series of workshops will provide key information to help expand your business overseas.”

“It also helps working with the Norfolk Chamber.

They have provided me with useful training and support.”

Norfolk Chamber has recognised the power of export as a route to business growth and will be staging a free to attend, half-day event called The Global Marketplace, on 27 September at Norwich University College of the Arts, sponsored

by Barclays, UKTI and UFS LTD. Tracey Howard, Norfolk Chamber’s International Trade Director, commented: “The Global Marketplace is the first of its kind in the region.

This exciting event is designed to help businesses to unlock growth by tapping into the massive opportunities that exist for trading overseas.

“Whether you are a seasoned exporter, or looking at trading internationally for the first time, it is the ideal place to find new ideas and help you find out about exciting growth markets in a wide range of countries.”

The show features an exhibition of country specialists – consisting of foreign Chambers of Commerce, embassies and business councils –

A host of industry experts will be speaking at the event. They includes Lesley Batchelor, Director General of the Institute of Export, who will be delivering a keynote speech about building relationships and accessing expertise entitled ‘What is the key to export success?’

Also speaking at The Global Marketplace will be David Riches, Operations Director of the British Chambers of Commerce; Victoria Martin, Short Term Products Manager of UK Export Finance (formerly ECGD), the UK Government’s export credit agency; and Simon Nicholson, Head of International and Lesley Batchelor Trade, Barclays.

SEPTEMBER/OCTOBER 2012

PAGE49

NORFOLK VOICE

The last word.

Name: Jeanette Wheeler Company: Birketts LLP Job title: Partner BIOG:

Jeanette joined Birketts as a Partner to head its Employment team in Norwich in 2007 and prior to that was a Partner at Eversheds. During her career, she has acted for a mix of local, national and international clients including companies such as Nestle, Phillips Electronics, May Gurney, Bernard Matthews, Kettle Foods and the Norfolk and Norwich University Hospital. She has also travelled extensively in the US, helping companies with European subsidiaries. She has chaired the Norwich Business Woman’s Network and sits on the Norwich Chamber Council. She has recently been co-opted to the BIS Business Challenge Panel, which is reviewing employment red tape affecting businesses.

What did you want to be when you were young?

Actress or the next Kate Adie but I never had the courage to pursue my dream and my teachers at grammar school didn’t exactly think acting was a reliable profession or realistic ambition. I still reckon I’d be a good presenter but I can’t do accents so my acting career might be a bit limited What could you not live without?

My children and a glass of Prosecco on a Friday evening. My twins are not quite two and are so incredible. I became a mum at 40 and I try and appreciate every moment with them. It’s hard working full-time and being primary child carer but it’s worth it If you could build a house anywhere in the world where would it be?

Provence. A few years ago, I watched Russell Crowe star in a film called A Good Year, directed

by Ridley Scott and filmed in Gordes and other villages in Provence. A few months later, I visited the “film set” and vowed to myself that one day, one day I’ll own a house there

What makes you angry?

Politics, particularly office politics, violence on TV and in films, the neglect of old people and laziness, to name but a few things

What is, in your opinion, the greatest invention ever?

The Internet but it’s also probably the worst invention ever, too

If you could invite any two people to dinner who would they be and why?

What is most valuable lesson you have learnt in life?

Eddie Izzard (masterful bilingual comedian and champion marathon runner) and either Stephen Fry or Simon Cowell - depending who was available that evening!

Never to give up (and to show compassion). I know that’s more than one lesson but it’s so true that you learn valuable lessons about yourself and about life as every year passes. Oh, and also not to watch the bad news on TV

What is the best thing about Norfolk?

Winterton beach

If you could come back as an animal in your next life what would it be and why?

If you only had a £1 left in the whole world what would you spend it on?

A dolphin, so I could be free of all rules and regulations and swim freely around the world without boundaries and restrictions and enjoy the beauty and peace of the ocean

Bread and peanut butter to start my own sandwich business which I would call “Nutloaf” and hope that I would quickly turn that pound into lots more!

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

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