Norfolk Voice 35

voice

norfolk 1

Rapid growth of the digital sector offers promise CHECK OUT OUR 120th SUPPLEMENT ENCLOSED NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

Norfolk Chamber of Commerce Committed to Business

MARCH/APRIL 2016

JULYAUGUST 2016

Contents 03

04/05

06

08/09

10/11

12/13

14/19

20/21

22/23

24/25

26/29

30/31

32/34

35

38/41

43

44/45

46

CONTENTS

Welcome!

The only thing we can be certain of right now is that we are entering a new period of uncertainty.

We believe that Norfolk Chamber members are well placed to deal with the issues, and to take advantage of the opportunities which will arise, as they must. We have a strong Norfolk economy and a real partnership between the public, private and voluntary sectors which is the envy of many areas within the UK. What’s essential is that we stay focused and ensure that our political leaders provide clarity, stability and action as they finalise a national economic plan.

It will, however, not be wise to leave this to Westminster alone. Norfolk needs to provide evidence of what we need to drive our businesses forward and create the certainty needed to continue to retain and employ additional staff.

Norfolk Chamber has the advantage of an office in Westminster. The British Chambers of Commerce is a global network of likeminded Chambers, and some of the most innovative member companies in the country.

If you want to do business locally, regionally or internationally we have the contacts, so please do get in touch.

The phrase ‘business as usual’ is being used a great deal at the moment. As far as the opportunities the Chamber has planned it really is true. Our annual technology event -Talking Technology 2016 Unlocking Digital Growth - takes place on 21 September (page 39) and we have some amazing speakers who will inspire you, and give you practical solutions.

CHAMBER NEWS

MEMBERS NEWS

CHAMBER POLICY

BUSINESS SUPPORT

INTERNATIONAL TRADE

THE BIG INTERVIEW

FEATURES

MEMBERS NEWS

MEMBERSHIP

NEW MEMBERS

VIEW FROM THE BOARD

RECRUITMENT

MEMBERS NEWS

FOCUS ON FINANCE

TECHNOLOGY & DIGITAL

CHAMBER EVENTS

THE LAST WORD

CHAMBER’S GOLD PATRONS

Our premier business to business event B2B is on the 13 October (page 40). It’s another important date for your diary, either for taking advantage of our early bird stand offers, or as a visitor finding new products or services and attending our range of workshops.

Norfolk Chamber has been supporting businesses for 120 years (page 28/29 and enclosed supplement) and we will continue to give you support and information, to help you make considered business decisions.

Norfolk Voice is a Norfolk Chamber of Commerce publication.

elinor.goodhead@norfolkchamber.co.uk

Distinctive Publishing, Unit 6b, Floor B, Milburn House, Dean Street, Newcastle upon Tyne NE1 1LE Tel: 0845 884 2384 www.distinctivepublishing.co.uk

Keep a close eye on our website www.norfolkchamber.co.uk or sign up to our twitter feed @norfolkchamber

NORFOLK CHAMBER OF COMMERCE

ADVERTISING

Norwich Office: 9 Norwich Business Park, Whiting Road, Norwich NR4 6DJ Tel: 01603 625977 Fax: 01603 633032

John Neilson, Commercial Director Distinctive Publishing, Unit 6b, Floor B, Milburn House, Dean Street, Newcastle upon Tyne NE1 1LE Tel: 07813 874 970 email: john.neilson@distinctivegroup.co.uk

Caroline Williams CEO Norfolk Chamber of Commerce

JULY/AUGUST 2016

ALL EDITORIAL AND GENERAL ENQUIRIES:

PRODUCTION & DESIGN

FEATURE EDITORS John Dean & Francis Griss email:deangriss@btinternet.com

DISCLAIMER: Distinctive Publishing or Norfolk Chamber cannot be held responsible for any inaccuracies that may occur, individual products or services advertised or late entries. No part of this publication may be reproduced or scanned without prior written permission of the publishers and Norfolk Chamber.

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

3

European Hokey Cokey...!

Hopefully by the time you read this the whole European Hokey Cokey will be over and we will either be in, out, or shaking it all about! Clearly it is the latter which has the greatest potential to impact on business.

Whether we make the decision to stay in or come out, it is absolutely essential for the growth and stability of the economy that we all work together following the decision. The recent political wrangling by all parties and sides of the equation have not helped inform the public, or make it any easier for the majority of us to come to an informed decision.

It is really important that when it is all over that our government pulls itself back together and gets on with running the country, with those looking for short term political gain stepping back and waiting for the appropriate time to try and further their careers.

Throughout the campaign, the Chamber has taken a neutral stance, aiming to provide factual impartial information to its members. Again we will continue to do this following the vote, trying to get answers from government on the key issues which will face business whether we stay in or out. Look out for the regular policy updates and articles on our website.

I am personally keen to get on with all the new business that will be moving forward after the vote, and hopefully preparing for a very busy final quarter of the year.

Jonathan Cage

President, Norfolk Chamber of Commerce

Lite nites networking.

4

We are delighted to announce a series of free West Norfolk networking events, open to members and non-members.

Known as ‘Lite Nites’ networking, the events so far have been a success, enjoying lovely weather on the terrace at the Bank House Hotel.

Heather Garrod, President of West Norfolk Chamber said: “It was a great way to end the working day. The event offered the opportunity for local business

people to meet and network with like-minded peers.”

Hosting the event was Vice President of West Norfolk Chamber, Michael Baldwin, General Manager of the Bank House Hotel, who said: “The Bank House is very happy to support the local business community and the event was very well attended. The atmosphere was relaxed but with a great buzz and we are looking forward to hosting the future evenings.”

Members learn about the future of Downham Market.

Recently, over 50 members from across the region joined us at the Duke’s Head Hotel, King’s Lynn for an informative morning focused on the Downham Market Centre for Advanced Knowledge Engineering.

Delegates arrived early to get started on making new connections and were welcomed by Heather Garrod, President of West Norfolk Chamber Council.

The next Lite Nites are on Monday 18 July, and Tuesday 16 August, from 18:00-20:00. They are free to attend but places are limited.

Book at www.norfolkchamber.co.uk/events

Norfolk Chamber of Commerce Committed to Business

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

Speaker John Beer, CEO of Downham Market Development took the stage to give an overview of the development progress.

Mark Reavell, Executive Director Partnerships at The College of West Anglia, expressed his hopes that the Centre would now encourage more students in West Norfolk to stay and develop their careers locally.

Our next West Norfolk Breakfast will be taking place on Friday 30th Sept.

For more details please visit page 38.

Norfolk Chamber of Commerce Committed to Business

JULY/AUGUST 2016

ChamberNews

Businesses get better connected in Norwich.

Over 80 members attended our Norwich Breakfast to find out how they can be better connected in their business using cloud computing.

With an incredible view of the grounds, delegates networked over coffee and breakfast in the Top of the Terrace lounge at Norwich City Football.

‘Speed’ Safari Networking got everyone on their feet in an open space. Delegates had 4 safari moves with 5 minutes at each station

allowing them the opportunity to network with up to 28 different people! It created a real buzz in the room and kept the conversations flowing during breakfast.

After guests were treated to a delicious full English breakfast, they heard from guest speaker Craig Davies, Target Cloud Consulting.

Craig gave an informative presentation on how cloud computing can revolutionise your business.

To take advantage of these great networking opportunities, book now for our next Norwich Business Breakfast, see page 38.

Norfolk Chamber of Commerce Committed to Business

Chamber Welcomes...

In May, we welcomed Abby Smith to the International Trade Team. Abby will be supporting Julie and Darcy with our range of international services and training courses.

On joining the Chamber, Abby commented: “I am very happy to have been welcomed into the team here at the Chamber. I am currently getting stuck into my certification training and learning all about exportation. I am really looking forward to new challenges to come, both within the International Trade team and the Chamber as a whole.”

Chamber welcomes new offshore wind farm development.

Vattenfall Wind Power Ltd is one of Europe’s largest generators of electricity and has been in business over 100 years. Their story began in 1909 during the restructuring of the Trollhättan canal and hydro power plant to the Swedish State Power Board.

The Swedish state had bought the water rights in Trollhättan a few years earlier and was now

taking an active involvement in this emerging electricity generation technology.

At present, Vattenfall is one of Europe’s largest generators of electricity through multiple sources including hydro, nuclear, wind and more.

Vattenfall has a huge presence in the UK with projects and assets

based in England, Scotland and Wales. Most recently, Vattenfall have launched an offshore wind farm project off the coast of East Anglia.

Caroline Williams, Chief Executive of Norfolk Chamber, met with representatives of Vattenfall UK back in April to discuss their future plans in Norfolk.

Abby Smith

Norfolk Chamber

JULY/AUGUST 2016

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

5

AN EXCITING OPPORTUNITY FOR A REAL LEADER Chief Executive Officer of Norfolk Chamber of Commerce An opportunity has become available for a Chief Executive Officer at Norfolk Chamber of Commerce. This high profile role will involve leading and motivating the Norfolk Chamber staff, whilst serving and representing the interests of the Chamber’s members. It will include providing operational and strategic advice to the President and Chamber Board with a focus on growing membership, turnover and profitability.

Chamber provides networking opportunities, shares knowledge, offers business services, signposts to business opportunities and inspires innovative thinking to enable companies to do better business.

You will have a background in senior management with a demonstrable track record of successfully managing complex projects, developing high performance teams and successfully juggling competing priorities.

You will need to complete an application form which can be requested from lauren.short@picassohr.com along with the following:

Your track record will embrace experience in a relevant senior management role and being able to motivate and inspire direct reports. You’ll be an excellent team player as well an expert budget manager.

This is a role for a highly self-motivated leader, and a confident and convincing public speaker. A ‘Can Do’ attitude to address challenges and opportunities is essential.

Norfolk Chamber of Commerce prides itself on embracing and representing the County’s business community. The Norfolk

Salary negotiable depending on experience Application Submission Process

n 1 page letter outlining your reasons for applying n A full C.V.

NB: Interview dates in Norwich. First 23 September, 2016. Second 18th October 2016

Please return the documents via email to lauren.short@picassohr.com - SUBJECT LINE IN YOUR EMAIL SHOULD INDICATE A REFERENCE TO THE POST OF CEO.

Audit Committee Member As part of its governance procedures, Norfolk Chamber of Commerce operates an Audit Committee, which routinely monitors the finance of the Chamber and makes recommendations to the Main Board.

We are now looking to recruit an additional member to the Audit Committee from within the Chamber membership. The ideal candidate will hold a senior financial position with a Chamber member company and will be available to attend monthly meetings.

Key responsibilities include: n Receive and review the monthly financial reports, budgets, re-forecasts and any other management and financial information which impact on the finances of the Chamber. n Review and consider any matter that has a direct consequence to the financial stability of the Chamber, make recommendations and advise the Main Board. n Receive, review and explore the auditor’s report and statutory accounts on behalf of the main board and advise, as appropriate.

n Prepare and make any appropriate recommendations to the Main Board which has a financial implication for the Chamber.

For more information on the role and how to apply, please visit our website: www.norfolkchamber.co.uk/news/vacancies

AdvertisingFeature

Ofsted – Good Apprenticeship Provision.

“Norfolk Community Learning Services Apprentices make a valued contribution to their employers’ business and have a positive attitude to work”.

Ofsted inspected Norfolk Community Learning Services apprenticeship provision in all areas during April 2016 and found the provision to be Good. Reporting

– “leaders have managed rapid expansion extremely well, while ensuring that the provision meets the principles and requirements of an apprenticeship. They use their

good links with local partnerships and employers to ensure that the provision meets local and regional needs well.”

competitive costs, skilled trainers and assessors and good success rates. Contact us to discuss your apprenticeship requirements.

Norfolk Community Learning Services offer apprenticeship training in all aspects of business, accountancy marketing and ICT as well as Child Care, Education and Health and Social Care, from Level 2 to Level 5. We offer quality apprenticeship training which provides the knowledgeable, skilled and effective workforce your business needs. We offer

0344 800 8020 ncls.apprenticeships@norfolk.gov.uk www.norfolk.gov.uk/adulteducation http://reports.ofsted.gov.uk/ inspection-reports/find-inspection -report/provider/ELS/53545

“Leaders have managed rapid expansion extremely well, while ensuring that the provision meets the principles and requirements of an apprenticeship. They use their good links with local partnerships and employers to ensure that the provision meets local and regional needs well.”

Turn to our apprenticeships to build your team ce Could you recruit an apprenti e and build the skilled workforc your business needs?

For more information about our tailored on and off the job training programmes email ncls.apprenticeships@norfolk.gov.uk or phone us 0344 800 8020 www.norfolk.gov.uk/adultlearning @NorfolkCLS Norfolk Community Learning Services

JULY/AUGUST 2016

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

7

New ale is launched.

The Maids Head Hotel launched Murtel Fish Ale, a new signature beer brewed by Woodforde’s, in time for the Norwich City of Ale festival, which ran from May 26 to June 5.

First CPD accredited Entrepreneurship Programme for young people a resounding success.

8

Fifth Form pupils at Norwich School, have just completed a unique programme, Entrepreneurial Excellence, which starts them on their CPD (continued professional development) journey.

Given the challenge of extending the entrepreneurial offering to pupils at the school beyond the Sixth Form, Tom White (Head of Economics) engaged local business MoCo and The Entrepreneurial Excellence programme was born. It is the first training of its kind aimed at 15/16 year olds which has received accreditation from the CPD Standards Office.

Amanda Rosewarne, Director of CPD Accreditation and Research at The CPD Standards Office commented, “The Entrepreneurial Excellence course has been assessed by a rigorous third party

assessment process to ensure that its content is fully appropriate for CPD purposes and delivered to the highest possible standard.”

Delivered over a 6 week period, the content covered topics such as effective communication, teamwork, managing stress and creative approaches to problem solving. According to Steve Ferrey from MoCo, “The key concept of the programme is to be outcome orientated.”

Pupils at Norwich School have undoubtedly benefitted and there will be very few 15/16 year olds in the country that have a CPD accredited course behind them before they even receive their GCSE results.

Freeclix achieves ISO 9001:2008 certification.

FreeClix has announced its achievement of ISO 9001:2008 certification following independent and external audits by Alcumus ISOQAR.

validates our ability to continually improve our services and assure that customers continue to receive the very best.

FreeClix’s investment during 2015 in resources and tools has underpinned the implementation of a robust quality management system governing all its business processes and operations.

The team have worked since July 2015 to engage in continuous improvement on those processes and obtain training to increase customer satisfaction.

Managing Director Peter Freeman said: “FreeClix is all about quality products and services. Obtaining our ISO 9001:2008 certification

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

“At the start of the process we set out to bring genuine value to our customers rather than focusing on the certification as a tick-box exercise. We’re particularly proud of the praise given to us by the lead auditor for our creation of a highly relevant quality management system which was produced completely in house without use of an external consultant.”

The beer takes its name from the Murtel Fish Tavern, the Maids Head’s predecessor, which was trading on Wensum Street, then known as Cook Rowe, from at least 1287. The change of name to the Maids Head was confirmed by John Paston in a letter dated 2 November 1482.

The Maids Head supported Sistema in Norwich, during City of Ale, by donating 20p to the local music charity for every pint of Murtel Fish Ale sold.

Marcus Patteson, Programme Director for Sistema in Norwich, said: “It is fantastic to get support from such a high profile Norwich business as the Maids Head. We are trying to get more local businesses involved with Sistema and I’d like to thank Christine Malcolm and her team for working with us.”

Christine Malcolm, General Manager, Maids Head, said: “We have had a long and successful relationship with Woodforde’s and are very proud to be serving Norfolk beer in our 16th Century Maids Head Bar.” Rupert Farquharson, Managing Director Woodforde’s,said: “As well as brewing delicious local beer, part of our duty is to preserve and promote the rich heritage of Norfolk. The Maids Head as a venue is steeped in charm and history with a unique story to be told.”

Discounted healthcare plans for your employees. Visit www.norfolkchamber. co.uk for details.

Norfolk Chamber of Commerce Committed to Business

JULY/AUGUST 2016

MembersNews

Nationwide supports EACH as charity partner.

Company launches Direct to Media Printing.

Peerless Plastics and Coatings have announced a new addition to their range, Direct to Media Print.

Branches of Nationwide Building Society across East Anglia will be helping children and young people with life-threatening conditions in the region as they pledge their support for EACH. The 28 branches of Nationwide will be supporting EACH as their charity partner. They will all be organising their own fundraising activities including book sales, dress down days, sponsored activities and taking part in planned EACH events.

Nationwide staff in all branches have already been busy fundraising and so far have raised an impressive £5,500.

Nationwide branches aim to raise £16,000 collectively, which is the amount needed to fund one day of care and support that EACH provides across

East Anglia to families at a time when they need it most.

Maxine Smith, Branch Manager at Nationwide in Sheringham, said: “We are pleased to be supporting EACH as our charity partner to help fund the work they do with families across East Anglia. We hope to raise as much money as possible so please keep an eye open in your local branch and support our fundraising in any way you can.”

James Bacon, EACH Norfolk Corporate Fundraiser, said: “Without the support from businesses such as Nationwide we would not be able to continue to deliver the vital services we provide caring for children and young people with life-threatening conditions.”

Based on the success of Peerless over the past few years, they noticed a need for large format, eyecatching graphics and print which can be enhanced with a protective coating for everyday use.

The new partner company is based in the same HQ as Peerless in Thetford. Coatings can be applied in clear gloss or matte finish and give full protection against cleaning with even the most stubborn chemicals.

Full design is available, including graphics, photo correction and multi panel layouts for large wall art and buildings.

Norwich company expands their marketing platform at the UK Business Show.

Traded Network Limited announced the expansion of their national Search Engine Marketing Platform at The Business Show held in May in London Excel.

Following two years of extensive development, the platform has helped businesses in East Anglia reach out to more customers within search engines.

Jonathan White, Managing Director of Traded Network, said: “These days, more than 70% of searches made on the Internet are what we call ‘Long Tail’ meaning people tend to type lengthy search phrases and questions to receive relevant answers.

JULY/AUGUST 2016

“With more than 5.4 million businesses in the UK and more than 125 million websites, the marketplace is getting overcrowded. Our platform has the ability to publish content linked to potential search phrases for all products and services in all the locations a business sells in.”

One of the key issues faced by businesses is finding time to market themselves. The team at Traded Network has a solution where they write content focusing on key search terms and geographical locations as well as sharing these to the most popular social media platforms. This is

a stress-free way to get your business seen across all the major search engines.

Learn from Jonathan at his free training session for members, see page 41.

Norfolk Chamber of Commerce Committed to Business

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

9

Bringing together businesses working in schools. standing partnership with Reepham High School & College.

The guests were keen to learn from Andrew some of his key tips on starting a relationship with the schools that they work with. Quite a few Chamber members are now Enterprise Advisors and are working with a school each to create a tailored strategic plan for business engagement and careers guidance in the school.

Andrew’s key suggestions were:

We were delighted to hold a special networking evening in June, with a select group of businesses who are working with Norfolk schools.

10

Caroline Williams and Elinor Goodhead, Policy Co-ordinator, also discussed the benefits of our Young Chamber school membership and how this is growing across Norfolk.

Our main speaker, Andrew Sherwood, HR Director at Bernard Matthews, discussed their long-

n School’s may need a ‘shopping list’ of ideas to help them get started as it can be quite daunting to know what they want, and what works well. n Sometimes grant/funding requests are not feasible for the business, you can consider dedicating staff time instead; support the school to deliver

If you are a business interested in working with schools, please email bridgingthegap@ norfolkchamber.co.uk to register your interest in future events and training.

parts of the curriculum; regular business mentoring can be a big help, and also benefits your own staff development. n Make sure the activities you set up are going to be sustainable.

Ensure the school’s senior leadership are on board to continue the project if current staff leave. Involve different staff so it does not all sit on one person’s shoulders. Write up any documents/lesson plans that other staff could use again.

Caroline Williams, Chief Executive at Norfolk Chamber, said: “It was great to catch up about the latest projects and link ups between businesses and schools in Norfolk. We will be holding another event in the autumn which brings both this business network and school staff together to share ideas.”

Norfolk Chamber of Commerce Committed to Business

Bernard Matthews awarded Investment in Young People.

We are delighted to announce that Bernard Matthews have been awarded the Investment in Young People (IiYP) accreditation. They are the first manufacturer in the East of England to receive this prestigious national award.

Andrew Sherwood, HR Director at Bernard Matthews, commented: “The whole team at Bernard Matthews is absolutely delighted to have achieved the highly sought-after Investment in Young People Accreditation. It not only recognises our team’s consistently strong efforts and enthusiasm in supporting the initiatives we run with young people, but also demonstrates the importance and passion we place as a business, on harnessing the creativity and skills of young people.”

Lorna Cousins, Marketing Controller at Bernard Matthews, said: “We

run a range of activities for local schools and Agricultural colleges, including Reepham High School, Easton & Otley College, and Harpers Adams University, co-ordinating programmes such as student mentoring, scholarships and work experience.

By working in close partnership with these organisations, and running very focused initiatives, we feel we are to able impart much more relevant expertise and knowledge, which can in turn, really help young people prepare for the world of work.”

Caroline Williams, Chief Executive of Norfolk Chamber, commented: “Businesses can do a great deal to inspire young people. It is important that those who do so are recognised by young people as employers of choice.

“Bernard Matthews has shown that they are passionate about developing strong long-term partnerships with local educational establishments, such as Reepham

To find out more about the Investment in Young People award and how your business can apply, visit www.norfolkchamber.co.uk/iiyp

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

High School. The importance they place on dedicating staff time and implementing sustainable projects enabled them to achieve this prestigious award.”

Norfolk Chamber of Commerce Committed to Business

JULY/AUGUST 2016

ChamberPolicy Chamber hears from businesses in advance of EU vote.

Last month saw the most significant referendum in a generation take place. Before the county headed to the polling stations, Norfolk Chamber held ‘Europe: The Business Debate’ to provide the business community with the opportunity to ask their questions to a panel of experts to help them to make a more informed decision.

The audience poll showed an interesting swing from the beginning to the end of the event. At the start, 65% of delegates voted to Remain, and 35% voted to Leave. However, after they heard from the panel including Stephen Booth co-director of Open Europe and Chloe Smith Norwich North MP, the closing poll was much closer, 58% of delegates voted Remain, and 42% voted Leave.

Norfolk voted to leave the EU – so what happens now?

Following the UK’s vote to leave the EU, Norfolk Chamber is working hard to support ‘business as usual’ and ensure that our members are well informed in order to drive their businesses forward and create the economic certainty needed to continue to invest and grow.

The Chamber has already called on the Government for stability for markets and business confidence; clarity on the timeframes for key decisions; and action to proactively support the economy during the transition period.

Using the feedback from Norfolk Chamber and the rest of the UK Chamber network, the Westminster based, British Chambers of Commerce (BCC) has been holding meetings behind the scenes with ministers, including the Secretary of State for Business, Innovation and Skills, Sajid Javid.

The BCC has been highlighting the needs of business and focussing on trade and access to markets; clarity on the future status of EU nationals within our workforces; the need to guarantee projects dependent on EU funding through to the end of their programming period; and decisions on major projects such as infrastructure, housebuilding and energy generation.

Work is also been done both locally and nationally to strength the UK Chamber network’s links to our 27 European counterpart chambers to ensure that our members have the support they need to continue to trade successfully with Europe.

Commenting on the future business landscape, Caroline Williams, Chief Executive of Norfolk Chamber said: “In the short term the resilient Norfolk business community will continue to do business as usual. In the medium term, is it crucial that the Norfolk Chamber and its members work together to deal with any challenges and to take advantage of opportunities during the transition period.”

JULY/AUGUST 2016

“The long term is ultimately, what we make of it. We must ensure that medium-term uncertainty gives way to long-term success – both for Chamber member businesses and for the wider economy. We have a chance to shape a whole new UK approach to global trade, to which so many of our Chamber members are deeply and passionately committed.

The Norfolk Chambers’ core function – connecting and supporting businesses locally and globally – will be more relevant than ever before.”

“The long term is ultimately, what we make of it.

We must ensure that medium-term uncertainty gives way to long-term success.”

Caroline Williams, Chief Executive of Norfolk Chamber

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

11

Cooper Lomaz Partners with Raw Talent Academy .

SaxonAir orders new Leonardo-Finmeccanica AW109SP Grand New Helicopter.

12

UK based operator SaxonAir Charter announces at EBACE Geneva the addition of another helicopter to their fleet through the signing of a brand new Leonardo-Finmeccanica AW109SP Grand New. The helicopter will be operated through SaxonAir’s rotary division SaxonAir Helicopters. As well as the operation of a mixed fleet of aircraft from Mustangs to the Gulfstream G550, the company runs its own Helicopter department serving clients around Europe.

The helicopter will serve both the London and the wider UK market and offered to all present and new clients for a faster, more convenient way to travel.

The AW109SP Grand New is a top of the range light twin engine IFR helicopter designed using the latest

technology, benefiting from high performance, latest safety enhancements and a large cabin with a low environmental footprint.

‘As a group we’re all very much looking forward to the addition of the brand new helicopter. We are very well known for being a quality fixed wing charter operator and aircraft management company so the purchase will boost our presence and scope in the helicopter market.’ Says Max Randall, Head of Sales and Operations, SaxonAir Helicopters. SaxonAir Helicopters will offer full packages along with our fixed wing charter department, interlining with aircraft arrivals and departures flying directly to their destination saving clients valuable time.

East Anglia-based specialist recruitment company Cooper Lomaz has partnered with award winning sales recruitment and training company Raw Talent Academy to develop their Norwich office.

Raw Talent Academy has been searching across Norfolk for enthusiastic and passionate individuals who have the desire and drive to work in recruitment.

Cooper Lomaz’s Commercial Director Simon Brown, said: “We are delighted to have secured the services of a market leading talent attraction company such as Raw Talent.

“I know from working with Lee and the team previously how much work, effort and commitment they put into every campaign Raw Talent intake.

This is a real sign of intent from Cooper Lomaz to grow our business in a sustainable way with a dedicated partner.”

Norse Commercial Services awarded Gold in the RoSPA Awards 2016.

Norse Commercial Services has achieved the Gold Award in the 2016 Occupational Health and Safety Awards.

of the reasons why the company boasts a 97% retention rate amongst our 8,000-plus staff across the UK.” “To be awarded RoSPA GOLD with Norse has got to be one of my proudest achievements to date. It was a real team effort and testament to the progress made on our health and safety journey.”

The company won the Gold Award in the ‘Achievement Awards’ category, at the prestigious annual scheme run by the Royal Society for the Prevention of Accidents (RoSPA).

The awards, marking achievement at merit, bronze, silver and gold levels, are non-competitive and are based on the organisation’s individual occupational health and safety performance, assessed against the judging criteria.

Simon Toseland, Head of Health and Safety at Norse, said: “At Norse health and safety is firmly embedded in our employment and work place ethos, and in our practices and procedures. It is one

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

The scheme is open to businesses and organisations of all types and sizes from across the UK and overseas. Judges consider entrants’ overarching occupational health and safety management systems, including practices such as leadership and workforce involvement.

Raise your businesses profile through free digital promotion – Upload your news, events and blogs to our website and social media channels, visit www.norfolkchamber. co.uk for more information.

Norfolk Chamber of Commerce Committed to Business

JULY/AUGUST 2016

MembersNews The Enterprise Centre wins awards.

Boswells beards go under the knife to launch year of fundraising .

While most people were making their mark in polling stations on Thursday May 5, members of the claims department at Alan Boswell Group used the date to make a statement of their own.

They were launching the first in the company’s year of events to raise more than £25,000 to benefit the county’s cancer patients, with a “beard-off”.

Mark Davenport, claims manager and Paul Cole, senior claims adviser, bid farewell to their beloved beards in gentlemen’s grooming barbershop Swagger and Jacks where the traditional method of cut throat shaving took about 75 minutes.

Claims handler Anthony Lehman also had his head shaved at the St Benedict’s Street shop, with all tonsorial services donated by owner Mark Young.

For Mr Davenport, the loss of his distinctive carefullygroomed beard is quite a talking point around the office. One sponsorship is conditional on his being clean shaven for at least six months; while at home, his 12 year old daughter was in for a surprise as she had not seen his chin since she was two years’ old.

The idea for the event came from Anthony, whose mum Elaine was diagnosed with breast cancer earlier this year. He saw a leaflet challenging men to shave off their hair and thought this would inspire his colleagues. Asked if his mum approved of the challenge, he said she loved fun and laughter so definitely.

Every one of the 220 employees across Boswells’ six Norfolk and Suffolk offices, has been challenged by the directors to raise at least £100 to support Big C, Norfolk’s cancer charity, which staff voted to be its charity of the year.

New college course designed in information technology.

City College Norwich is launching a new course, the Level 3 BTEC in Information Technology and Computing, which has been designed in close conjunction with information technology employers to provide a pathway for young people into the sector.

Starting in September, the oneyear course is designed for 16 to 18 year olds who have an interest in developing their digital skills in JULY/AUGUST 2016

order to move on to a wide range of tech careers.

science, computer programming and website development.

On completing the course, students will have the key knowledge and skills sought by information technology employers and will be extremely well-placed to move on to IT and computing-based Apprenticeships, a second year of Level 3 study, or on to degree courses in areas such as computer

With technology sector job roles and opportunities changing so rapidly, City College Norwich staff have spent a lot of time talking to local employers to ensure that the course content, and the skills the young people will develop, align with the skills that employers are looking for in their industry.

The multi-award winning Enterprise Centre at the University of East Anglia picked up further accolades at the British Council for Offices (BCO) awards ceremony.

It was successful in two categories; Corporate Workplace and Innovation, at the awards, which is the country’s leading forum for the discussion of issues affecting the office sector.

The recognition for The Enterprise Centre is testament to the quality of working space offered within the building to the business community.

A visit to all buildings was an intrinsic element of the selection process.

At near 100% occupancy since opening in June 2015, a vibrant and dynamic community has already formed at the centre.

The original vision to become the location of the region’s most successful green business hub is already in evidence, primarily supporting the SME and start-up community.

Not solely concerned with office space, The Enterprise Centre is also a location for exhibitions, events and conferences with facilities including a rooftop terrace, 300-seater lecture theatre, seminar and meeting rooms.

Members have access to free weekly training sessions on topics such as social media, websites, leadership, networking and more…

Norfolk Chamber of Commerce Committed to Business

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

13

AdvertisingBusinessSupport

14

Looking to grow your business?

Sales and the selling process have been on the receiving end of many jokes and in some cases it’s perfectly understandable why. Pushy sales people working to targets rather than caring about the customer’s needs and wants are a bane to those unfortunate enough to encounter them and sadly there are still a lot of them about.

Done well, however, the sales process connects customers with the right goods or services and helps you to grow your business. Effective sales are built on an effective sales strategy. Here are 5 points to creating one.

1. Start with what you have Do you actually know what you’re doing right now? You may well have a general idea of how your sales process works, but have you actually sat and mapped out every single step from beginning to end, including pre-sales and post-sales?

If the answer to this question is no then it is your very first step and may well cause a few surprises for you.

2. Analyse what you are doing now Take an in-depth look at what you are doing now and pay close attention to each step. Get the relevant people together in a room and brainstorm what you need to do to refine the process as it is.

You’re looking to reduce the cost of each sale and/or increase client satisfaction. Remember to look at options for automation and self-

service. For example, you could look at creating a process which automatically sends an e-mail confirmation upon dispatch of the order, and if the order is tracked send one again upon delivery. This ensures that the customer can alert you immediately if they have not received the delivery as expected.

3. Identify the single most profitable sales process and capitalize on it In an ideal world, sales would integrate closely with advertising and marketing so work to make your business world as close to the ideal as possible. Look at who your customers are right now and see what your most profitable client segment is. Then look at how you can align your sales process with your marketing strategy to maximize the value of this client base. This could be a good time to look at whether there are other client

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

segments you should be targeting but, as always, one change at a time.

4. Identify your single, most important sales activity and maximize it What is the one single sales activity which makes the most impact to your business? For now, instead of trying to eradicate any weaknesses (that will come later unless they are so serious they need immediate attention), focus on your strengths, your key strength to be precise.

You’re going to work on this and nothing but this for at least 90 days.

5. Set up a plan for building on this strength, resource it and agree measurements

them meaningful. Now that you’ve identified your key sales activity, you need to take concrete steps to build upon it and maximize its potential.

This means ensuring that all key people are actually buying into the new strategy rather than just paying lip service to it and carrying on doing what they had planned to do anyway.

It is also important that you can show that adequate resources are in place and that any changes will not significantly impact workload. Now is the time to put your sales strategy into action and reap the rewards of your careful planning.

If you are looking for advice and support to help grow your business, please contact our team on 0800 246 1845 or mail@leading.uk.com.

Good intentions need will-power, organisation and resources to make

JULY/AUGUST 2016

The commercial training arm of

When it comes to safety in the workplace, it makes sense to take advice from the experts and that means turning to the team at Norfolk Safety CIC. A Community Interest Company established by Norfolk Fire and Rescue Service to operate as its commercial trading arm, Norfolk Safety CIC offers competitively priced quality training.

Norfolk Safety CIC offers both standard and bespoke training packages for everyone, from individual sole traders to multinational and government institutions. We continually develop our courses to meet the needs of legislative requirements and commercial business interests.

Training solutions include:       

Fire Risk Assessment Fire Marshal Workplace & Emergency First Aid Fire Safety & Evacuation Evac Chair Management/Team Building Assault Course ERT Pump, Hose & Foam

   

Breathing Apparatus Timber Framed Construction Bespoke Training Solutions Purchase a Defibrillator

As a CIC, the company reinvest its profits in community interest projects such as youth engagement/development and fire prevention activities for the vulnerable.

Chamber Members can claim a 10% discount on a single booking if placed by 30.11.16 quote “Chamber 2016” T&Cs apply.

0300 123 1429 www.NorfolkSafety.org

Vertas Group Limited is the fast growing, sustainable and agile facilities management provider, operating in East Anglia. Vertas, alongside its subsidiaries; Verse Facilities Management, IEM Caterquip and Easilife Cleaning provide bespoke, multi-service soft FM packages to suit your business needs.

The Vertas Group delivers high quality, responsive services to our clients. We aim to truly make the difference by putting our customers and colleagues at the heart of everything we do; developing a close working partnership with clients to ensure they receive the very best service.

We can work closely with your business to provide vital building services, including: 3 Retail, Corporate Catering, Hospitality and Vending

3 Printing Services

3 Educational catering for Primary and High Schools

3 Facilities and Asset Management

3 Mobile and outside event catering 3 Commercial and Specialist Cleaning 3 Graphic Design

3 Energy Management and Consultancy 3 Landscape Design and Implementation 3 Grounds Maintenance 3 Handyman Service and PAT Testing 3 Mobile and Static Security Guarding

For more information on how we can help you, please contact us via the following: 01473 263600

www.vertas.co.uk

@VertasFM

AdvertisingBusinessSupport BREAKING OUT get colourful with your breakout space

0333 3448 774

info@meridianofficefurniture.co.uk www.meridianofficefurniture.co.uk

We create great.

Great ideas, great work, great results With us it’s the client first, last and in-between. We listen hard, think hard and we want to end every project knowing we exceeded expectations.

creativesponge.co.uk 01603 622766 Design • Marketing • Digital

JULY/AUGUST 2016

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

17

Anglia Pallets

www.angliapallets.co.uk

Woody Loines Tel: 01508 518267 Mob: 07769 667553

The Enterprise Centre

woody.loines@angliapallets.co.uk

The regional green business hub : Accessible campus parkland location : Multi-award winning : Innovative office space

Managed by Adapt

: Inspirational event facility

Be in touch to find out more:

01603 591366 theenterprisecentre.roombookings@uea.ac.uk

Pallet Sales and Recycling

theenterprisecentre.uea.ac.uk

Old Station Yard, Geldeston Road, Ellingham, Bungay. NR35 2ER.

18

YOUR COMMERCIAL PROPERTY SPECIALIST

TO LET

PRESTIGE OFFICES TO LET

Breckland Business Centre (Dereham), St Withburga Lane, Dereham

Turbine Way, Swaffham PE37 7XD

– Multiple occupancy business centre – 99 sq ft - 1142 sq ft (9.2m2 - 106.10m2) – Prestigious serviced offices – Viewing highly recommended – Centre of town location with access to A47 – Private and public parking – Flexible terms – EPC Rating: D

CONTACT US:

Offices located on the EcoTech Business & Innovation Park, Swaffham – – – – –

208 sq ft – 370 sq ft (19.3m2 – 34.4m2) Prestigious Serviced Offices Easy access to A47 Viewing highly essential EPC Rating: C

01362 656378 / 656210 commercial.property@breckland.gov.uk www.breckland.gov.uk/businessproperty

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

JULY/AUGUST 2016

AdvertisingBusinessSupport

Cracking the Consistency Code.

Everyone wants to know what the magic word or spell is to make your business a success. The honest answer is actually all about you and your commitment (and sometimes just a little bit of luck). However, there is one golden (and simple) rule any business owner can use that will help drive their company to succeed, and might just bring some luck with it.

The rule I like to call Consistency.

What I mean by consistency is really very simple. You don’t have to be the best at something or provide a more premium, super-duper service compared to your competition. What you need to ensure is your service and your employees are always reliable and constantly delivering the same level of service, every single time, for every single client.

Look at it this way, we don’t go to Pizza Express because we know we are going to get the most authentic pizza outside of Italy, we go because it’s convenient, reliable, and we know exactly what we are going to get.

It’s this same thought process that you want your business to be known for. You want it to be seen as the Pizza Express of your industry – the reliable, knowledgeable, go-to and really delicious service.

OK so maybe “delicious” doesn’t apply in your industry, but for the

JULY/AUGUST 2016

sake of your business’ success and maximising profits – and your own sanity – being able to get consistent, predictable, reliable results from each and every one of your employees is a must.

Achieving consistency doesn’t take much but it does mean you have to be honest with yourself. You might have a sales team that seems to be getting some serious successes, but if you look closer, are these successes down to a couple of members of the team outshining the rest? Sure, you might be getting the results but will your prospects get the same quality and attention to detail regardless of who picks up the phone?

Imagine the seamless and wonderful opportunities available to you if everyone was singing from the same sales sheet.

Sounds like the dream doesn’t it?

But it doesn’t take much for it to be a reality.

Control your wild horses Just like the wild horses on the Great Plains, your sales team can be tamed, and this is all down to discipline. If you feel motivation is dipping in your team, the discipline card always comes in handy. This isn’t about punishment, this is about addressing any negatives before they becoming problems. You’re all

trying to meet a certain standard, so if you feeling this is slipping away, reassure the team, boost morale, and make sure any issues are dealt with quickly.

A watched clock never moves Don’t forget that, for all the truth in the old adage that “Rome wasn’t built in a day,” that doesn’t mean the people building it weren’t pushing themselves to the breaking point. So have some patience with your team, appreciate what they are doing. and work out how you can make life easier for them. It might be delegating more work or helping them with their organisational skills.

Just have a little patience, set a time frame, and you’ll reap the rewards sooner than you think.

When it comes to business we all want more results, more profit and more happy clients. I think the key to achieving this is consistency. It will create the reputation and identity you want, while also leading to some exciting and outstanding successes for you, your company, and your team.

If you have any questions about how OpenCRM can help you achieve consistency heaven, please get in touch. I would love to hear from you.

Find us at www.opencrm.co.uk or drop us a line at hello@opencrm. co.uk

May the focus be with you Make sure you staff remain on track every step of the way, don’t let them visit the dark side, and become distracted from not only the task at hand, but the overall goal of the business. That goes for you too.

Remember the 20/80 rule, 20% of your tasks are responsible for 80% of your success. So that 20% is your golden ticket, if you struggle with consistency across your entire business, at least make sure that small percentage runs like a welloiled machine.

Graham Anderson, is the CEO and founder of OpenCRM, one of the UK’s leading customer relationship management systems

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

19

Foundation Award success for Chamber members.

International Trade Training Courses.

We would like to congratulate the most recent candidates who have achieved their British Chambers of Commerce Foundation Award in International Trade by completing six accredited courses.

We here at Norfolk Chamber know how difficult it can be to keep-up-to-date with the world of International Trade and so to help you achieve success in this field we put on a variety of specialised training courses.

Chloe Ward, Multimatic

Joanne Beales, Tobar Group

I had no former knowledge of shipping and these courses 20 were amazing. I believe these courses would be beneficial for anybody.

Chloe Ward

Paula Howlett said “On each course the Chamber issued hand-outs to follow, and make notes on, to accompany the presentation by the course trainer. He was very knowledgeable and clearly explained the subjects on the courses in as much detail as necessary and was more than willing to go into even further detail if required. He was also able to offer numerous examples and scenarios of situations which can arise whilst exporting, which also helped to explain and clarify why certain procedures are carried out and it also helped to show how to avoid any pitfalls!

Chloe Ward, Logistics Coordinator, Multimatic Technical Centre Europe said “When I first took one of the 6 courses I’ve attended at the chambers I was a complete new comer to the trade world, I had

Paula Howlett, Omex Agrifluids

All the courses I have attended have proved to be very informative and provided very useful knowledge relating to my every day role as an Export Coordinator.

Darcy Bayfield and Julie Austin, Norfolk Chamber no former knowledge of shipping and these courses were amazing.

I believe these courses would be beneficial for anybody no matter what stage of your career you are in as there are so many things you pick up throughout the different courses. The days are made even better with the amount of applied knowledge the teacher of these courses have, putting the work your learning in to a real life situation helps you understand further where you’d use the things you’re learning about. In general I would say these courses have really helped me and I would recommend them to anybody working in this field whether you’re a complete beginner like I was or have been working in the industry for years.”

Darcy Bayfield stated “I am very pleased to have achieved my

Paula Howlett

Foundation Award in International Trade – it is another certificate to add to the collection!

I’m very pleased to have received the Foundation Award and appreciate the support of the Chamber of Commerce in doing so.”

As most of you already know, I am the International Trade Assistant at the Norfolk Chamber and I mostly deal with documentation, so seeing things from the other side has helped me to expand my knowledge and better understand certain aspects within my job role.”

Julie Austin, International Trade Manager said “I am really pleased that so many of our delegates have now completed their Foundation Awards all receiving Merit Certificates within the individual training courses.”

Whether you’re just getting started or feel you need a refresher, these sessions will help to boost your understanding of the subjects.

Forthcoming dates and topics:

September 2016 7th

Export Documentation*

8th

Customs Procedures & Documentation*

8th

Preference Rules of Origin*

28th

Surviving a Customs Audit

Courses marked with * form part of the British Chambers of Commerce Accredited Courses If you would like further details such as the content of these courses or to book a place, please take a look at www.norfolkchamber.co.uk.

Did you know you could get 25% off training through the ETIP Scheme? Visit norfolkchamber.co.uk/etip

If you would like to know more about obtaining the Foundation Award through Norfolk Chamber of Commerce please contact the team on 01603 729715.

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

Norfolk Chamber of Commerce Committed to Business

JULY/AUGUST 2016

InternationalTrade

Letter of Credit Service.

Education, Training and Skills – an overview of overseas opportunities.

By Julie Austin International Trade Manager, Norfolk Chamber of Commerce.

In the last issue I looked at overseas opportunities in construction and engineering. This time I can report on my findings from Chambers around the world about what’s happening in Education, Training and Skills.

There are a wide range of opportunities available in this important sector right now and here’s my overview, based on my recent contacts.

In Chile there are commercial opportunities in English Language Teaching, Private Schools and Higher Education. There is a desire to be taught in English.

When it comes to Mexico they are looking for Energy Specialists as it is estimated that by 2018 they will require 135,000 Energy Specialists of which 20% will be postgraduates or have a higher education.

Next I looked at South Korea. Opportunities there include English Education Services in kindergartens, provision of digital/e-learning, Summer school programmes and foundation courses in UK HE institutions.

Within Higher Education there is a deregulation drive to bring more foreign branch campuses to the Incheon Free Economic Zone and the Government is offering subsidies to attract foreign academics.

There are opportunities for Universities interested in offering programmes in specific industries such as engineering and energy.

When I spoke to my colleagues in Hong Kong, it was apparent that there was a growing demand for high-quality, British-style, education within the Early Childhood provision. They are actively looking for early childhood and primary education providers who aspire to establish playgroups, nursery schools, childcare centres and kindergartens.

There is support from UKTI to assist UK schools in establishing a presence in Hong Kong either through official government tenders or in partnership with high-net-worth individuals and local institutions.

Meanwhile, Indonesia has opportunities with vocational education, education technology, teacher training, English language training and developing experts within the marine energy sector.

Finally I spoke to colleagues in the Czech Republic who have opportunities within English Language Learning in English language testing, Language Schools and Online testing. When it comes to their Schools and Universities they are looking for student recruitment, innovative classroom techniques and school trips abroad.

Lastly, the opportunities in their Professional Education Sector are workshops in leadership, management and soft skills and also in consultation work.

These, of course, are just a few of the opportunities for Norfolk businesses to explore. If you’re interested to learn more, do contact us.

The Norfolk Chamber International Trade Team can help you make a start by putting you in touch with the relevant overseas Chamber. Call us on 01603 729706.

You can also find out more about export opportunities by taking a look at the Exporting is Great website at www.exportingisgreat.gov.uk

Norfolk Chamber of Commerce Committed to Business

Doing business overseas – sponsorship opportunity.

The International Trade team are organising their next series of Doing Business Overseas Events. Events will run from September 2016 – March 2017 and will cover Turkey, Iran, Germany, USA, Saudi Arabia and Japan. If

JULY/AUGUST 2016

you would like to raise your profile why not sponsor an event or even the whole series. For more information please contact Philippa Bindley on 01603 729703 or visit our website.

Does your company lose business by not accepting Letters of Credit? Norfolk Chamber provides a high quality Letter of Credit service that takes away all the hassle.

National figures show that when documents are submitted to the Bank by exporters on their first presentation, 80% are rejected.

When they make their second attempt 50% are still rejected.

The service offered by Norfolk Chamber has been ongoing for more than 15 years and to date, has a record of 98% acceptance on first presentation and 100% on the second attempt.

We deliver a professional service whereby your Letter of Credit is handled from start to finish by our qualified associates. n Check the conditions of the L/C to ensure you can meet them n Inform you of any amendments that you need to obtain n Prepare all the relevant documents n Speak with the Shipping Agent n Check the Bills of Lading n Present all documents to the Bank The next thing you know, the money is in your bank account!

For more information or a quote please contact the International Trade Team on 01603 729715 or e-mail export@ norfolkchamber.co.uk

Norfolk Chamber of Commerce Committed to Business

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

21

Four ways businesses can save tax.

For more than 20 years, TaxAssist Accountants has been helping small businesses to run their affairs tax-efficiently. Below are just four ways you could reduce the amount of tax you pay.

Structure your growth

Buying equipment

Your business’ structure can have a significant impact on your tax bill.

Initially it may be advisable to operate as a sole trader, but as profits rise it may become beneficial to form a limited company. An accountant can help you decide which entity suits your circumstances.

Before buying business premises, machinery or equipment, make sure you seek advice. Up to 100% tax relief could be available but the type of asset, timing and value can affect how much tax relief you can obtain and when.

Household bills If you are running your business from home, you can offset some of your household bills such as heating, electricity, council tax and water rates. Even if your use is only minor for bookkeeping for example, HMRC will accept a reasonable estimate provided your claim is small and reflects your circumstances.

22

Cars & vans for the business Talk to an accountant before buying a new vehicle for the business.

There are lots of considerations such as taxable benefits, VAT, capital allowances and how you claim tax relief for repair and fuel costs. Vans can be particularly tax-efficient.

For a free initial consultation with your local TaxAssist Accountant, please do not hesitate to contact us on 0800 0523 555.

Norfolk_Voice_ChamberofCommerce_Jun16.pdf 1 20/06/2016 19:14:00

You do the business, we’ll do the books.

Accountancy and tax services that are perfect for small businesses and self employed individuals who need the right service at the right price.

Find out more in just 3 simple steps: 1. Visit us at one of our 285 locations Call us on 0800 0523 555 or make an online enquiry to arrange a FREE consultation.

Call us today on 0800 0523 555 to arrange your free consultation or visit us at

2. Chat to an expert

www.taxassist.co.uk

Meet with your local TaxAssist Accountant who will determine exactly how we can help.

3. Get a fixed quote

Once we have had the initial meeting, a fixed quote will be supplied to cover all of the work, no hidden surprises!

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

JULY/AUGUST 2016

AdvertisingFinanceFocus

Insurance Loss Adjusters - what are they and why should I use one?

Large commercial insurance claims are complex and time consuming.

That’s why insurers appoint loss adjusters to assess the cause of the loss, investigate whether it’s covered by your policy and to suggest an appropriate settlement figure or basis of reinstatement.

n Liaise with your accountants to ascertain and itemise accurate loss of trading profits n Arrange building inspections n Negotiate interim claim payments from the insurer n Source temporary premises Typically this will cost between 6% and 8% of your total settlement, but you can buy insurance to cover the fees of a loss assessor in the event of a large loss – generally upwards of £5,000 in value.

While loss adjusters are independent, they’re paid by insurers to represent their interests.

Appointing a loss assessor will mean you have an expert to represent yours, and to negotiate the most favourable interpretation of the policy and the best final settlement for your business.

Annual premiums for these policies are in the range of £175 to £500, making the insurance affordable. If you need it, you’ll recoup many years’ of premiums just from the saving you make in the amount of management time spent on dealing with the claim, let alone from the better settlement you’re likely to receive by submitting one that’s professionally prepared and negotiated.

They’ll drive the claim’s process, relieving you and your senior management of a lot of work. You can expect your loss assessor to: n Attend your premises within 24 hours to quantify the damage

n Create itemised inventories of damaged stock/equipment

n Deal with meetings and correspondence

n Source valuations for replacement products

The personal savings allowance – major changes to how bank interest is taxed Until recently, savings income such as bank and building society interest was taxed up-front at 20%.

income, although this number is possibly exaggerated by the poor rates of interest available in the current climate.

Every £100 of bank interest had £20 tax collected at source, with the remaining £80 paid to the individual. For basic-rate taxpayers this meant that no further tax was payable, but high income earners would have further tax to pay, usually via their tax return.

Individuals with very low earnings and large amounts of savings income Michael Morter, should note that they can take advantage Manager of a further tax-free allowance known as the ‘starting rate’. Tax can never be too straightforward after all!

That all changed in April 2016 with the introduction of a personal savings allowance. The allowance is available to basic-rate taxpayers at £1,000 per year, and higher-rate taxpayers at £500 per year. Additional-rate taxpayers do not get the allowance. Any savings income earned within the allowance amount is essentially free from income tax.

For many, this change will make life simpler, but those with large amounts of savings income may find they have to do a tax return where they would not have before.

At the same time, interest will now be paid without any tax being taken at source.

According to official statistics the introduction of the allowance will mean 95% of people no longer have to pay tax on savings

As an aside, interest earned in a tax-free account such as an ISA will not count towards the personal savings allowance. This tax change is a good reminder to make use of ISA allowances, having discussed it with a financial adviser first, of course!

For more information contact Michael Morter at Larking Gowen on 01603 723630 or at michael.morter@larking-gowen.co.uk This article is designed for the information of readers. Whilst every effort is made to ensure accuracy, information contained in this article may not be comprehensive and recipients should not act upon it without seeking professional advice. Larking Gowen is registered to carry out audit work in the UK and Ireland by the Institute of Chartered Accountants in England and Wales. ©Larking Gowen.

JULY/AUGUST 2016

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

23

Future looks bright for port a These are encouraging times at Peel Ports Great Yarmouth as it seeks to take advantage of the massive opportunities opening up off the Norfolk coast.

For Richard Goffin, Ports Director, the next 10-15 years will see a period of sustained growth as renewables companies make the waters off Norfolk among the most productive in the UK. He said: “There is a real sense that the next few years will see exciting developments at the port as we establish ourselves as a key centre supporting the growth of the offshore wind sector.”

“We are already looking 15-20 years ahead and there is a real confidence about the future, both as the offshore wind sector develops and the oil and gas industry in the southern North Sea recovers.”

24

Based in Great Yarmouth, the port has established itself as a centre of excellence in the renewable and offshore energy sectors, with the unique combination of modern deep sea facilities in the outer harbour for larger offshore vessels and long established facilities for offshore operations and maintenance in the river port.

Those attractions were underlined when Great Yarmouth was selected as the port for construction and installation activities for ScottishPower Renewables’ £2.5 billion East Anglia ONE offshore windfarm. Up to £5 million will be co-invested, allowing the facility to be ready to support activities for the 102-turbine windfarm in 2018/19.

The co-investment will support the construction of primary infrastructure and groundworks.

This includes the delivery of yard storage and marshalling, as well as the installation of heavy lift quay facilities. Components will be preassembled quayside and then loaded onto installation vessels which will depart from Great Yarmouth to the windfarm site, 30 miles offshore.

The port has extensive experience in handling vessels supporting offshore wind power generation projects and has successfully provided installation and

construction support for the Sherringham Shoal, Lincs and Scroby Sands windfarms.

Richard said: “This new partnership with ScottishPower Renewables will really strengthen our long term plans to grow and diversify our offering in Great Yarmouth within the energy sector.”

“We are looking forward to working with ScottishPower Renewables and helping them deliver valuable jobs and economic benefits to the region, as part of the East Anglia ONE offshore windfarm.”

When complete, East Anglia ONE will have a life span of 30 plus years and is planned to provide enough renewable energy to meet the annual electricity demands of the equivalent of 500,000 homes by 2020. Construction is planned to commence in 2017 with the first turbines installed by 2019.

Peel Ports Great Yarmouth has also been selected as Siemens’ assembly location and installation base, as part of works on the 56 turbine offshore Galloper Wind Farm project.

A multi-million pound coinvestment in port infrastructure has been agreed to support the construction of primary infrastructure and groundworks.

Siemens will supply 56 six megawatt turbines for the Galloper Wind Farm, which will have the capacity to generate enough energy for up to 336,000 homes a year. Key components such as nacelles, blades, towers and electrical modules will arrive at Great Yarmouth via the port, where they will be preassembled quayside before going offshore.

Richard Goffin said: “We are delighted to be supporting the Galloper Wind Farm team to deliver this important offshore windfarm project through a co-investment in the Port estate.”

“The project will accelerate planned infrastructure improvements

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

to Peel Ports Great Yarmouth and will benefit future windfarm developments and the wider energy sector for many years to come.”

The Galloper Wind Farm is an extension of the existing and fully operational Greater Gabbard Wind Farm off the coast of Suffolk. It will be constructed by RWE on behalf of the Galloper Wind Farm Limited partners, with the offshore construction phase scheduled to commence this summer.

Richard said: “Offshore wind developments will allow us to grow but we are also looking further ahead to the decommissioning of some equipment, which will present opportunities for the port in the years to come.”

“There is a real momentum developing which should serve us well for years to come as we serve manufacturers and the supply chain.”

The story is not all about offshore, though, and the port is committed to improving its service for Norfolk’s agricultural sector for which it plays a crucial role in handling produce and fertilisers.

The millionth tonne of grain to be exported through Gleadell’s deepwater port facility at Peel Ports Great Yarmouth was recently loaded, underlining the port’s role as a

strategic outlet for grain grown on East Anglian farms.

The milestone comes six years after Gleadell invested £5m to develop its export business in the port. Since then cargoes of wheat, barley, oilseed rape and pulses have departed to destinations across Europe and North Africa.

Richard said: “These record breaking tonnages from Gleadell highlight the strategic importance of Great Yarmouth in exporting grain grown from East Anglian farms.

“Gleadell was one of the first users of the Outer Harbour since its opening six years ago. It recognised the advantages of consolidating volume at the most easterly deepwater port in the UK capable of handling its vessels sizes.”

“This strategic decision to partner with the Port of Great Yarmouth continues to play a significant part in contributing to the growth of the UK economy, the region of East Anglian and the local community.”

“We do not just want to look offshore and our commitment is also to develop the way we help the agricultural industry. Anything we can do to shorten hauliers’ delivery times and need for storage will help them improve their margins and keep them competitive.”

“We are already looking 15-20 years ahead and there is a real confidence about the future, both as the offshore wind sector develops and the oil and gas industry in the southern North Sea recovers.”

JULY/AUGUST 2016

BigInterview

as the winds of change blow.

25

Richard Goffin Ports Director, Peel Ports Great Yarmouth

JULY/AUGUST 2016

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

Rapid growth of the digital sector offers promise.

The digital sector is expanding at a rapid rate in Norfolk with many businesses springing up to help companies replace antiquated processes with quicker, more efficient ones.

Recent years have seen more and more digital companies collaborating on projects and the next stage has just been taken with the launch of major initiative TechEast at a launch held the BT Tower in London.

TechEast aim to create a strong voice for technology firms in the East and will link Norwich, Ipswich and Cambridge with an aim for the region to be recognised as one of the top five clusters in the UK. Caroline Williams, Chief Executive of Norfolk Chamber, said: “The increasing national significance of Norwich as a tech cluster, highlighted in the recent Tech Nation Report is very encouraging.

26

“We will continue to work with our neighbouring counties, to speak with one voice in the East to investors, business and government about unlocking

further growth across the digital tech cluster, which will underpin the great businesses and start-ups already thriving in Norfolk.”

For Norfolk digital tech companies wanting to find out more and how to get involved visit either the TechEast website or email Angela Silburn on info@techeast.com

Hear from industry leaders at the Chamber’s Talking Technology Conference on 21 September 2016 - see page 39.

NV canvassed some other views from the digital sector.

Kieran Miles, managing director of digital company KakeCo, which employs five people, said: “There has been a seismic shift in the digital sector, both in the creation of digital careers and the way companies are changing the way they work.

“Businesses are using digital to enhance production processes but what is really interesting is the way customers are changing. I recently read a piece that said more people are going vegan because of the images they see on Instagram. Customers

Paul Grenyer, Director, Naked Element, whose digital company employs three people, said: “One of the big differences over recent years in Norfolk has been awareness. You had lots of small businesses working away without knowing about each other but a series of groups sprung up and they started working with each

are changing and companies hoping to sell to them have to have a presence on line.

“As for the future, no one can say for definite where we will be in 5-10 years but one thing we can say for certain is that digital technology will continue to innovate and it is going to be exciting.”

Kieran Miles, Managing Director, KakeCo Speaker at Talking Technology 2016

other and that is now spreading over into Suffolk as well.

“TechEast is important because it brings the sector together on a scale that that makes Government take notice which will help us in improving the physical infrastructure like transport and broadband.

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

“I think resources is a challenge and we are experiencing a shortfall in software developers.

There are simply not enough of them coming through and we have to address that.

“However, I am optimistic about the future of the digital sector in Norfolk. It is thriving and more

and more companies realise that they have to digitise their processes.”

Paul Grenyer, Director, Naked Element Chamber member

JULY/AUGUST 2016

CoverFeature “Technology has always been the fastest-moving sector but one of the biggest changes is how accessible starting a tech company has become. It’s now, more than ever, possible for an individual to build a tech start-up without any external investment.

You can create a great product without having to spend a fortune getting it launched. Until very recently it was normal for talented developers to drift towards the big tech hubs - London, Manchester, perhaps Cambridge. This was because they wanted to work at big companies with resources.

“Now there’s a culture of wanting to work for a start-up.

It’s understood that you’ll never find a faster pace of innovation and be exposed to more aspects of the industry that when you’re working at a tech start-up.

The growing ability to hire freelancers is helping.

“There’s also a trend for “tech incubators”. These are shared offices which bring tech entrepreneurs together with industry experts to help them in the early stages of starting a business. They help people to bounce around ideas, and take the fear out of starting a business.

“The UK is already very business-friendly. It’s easy to create a company and get a

“There is a lot of digital activity happening in Norfolk but that is not necessarily recognised outside the county so the creation of TechEast is important because it magnifies everything that is happening.

“Government does not want to talk to every tech group that starts up but TechEast can pull it all together.

“Digital technologies are ever changing. We’ve seen huge growth in demand for mobile responsive websites driven mainly by the availability of superfast 4G data networks.

“In addition, the growth in online shopping has spurred demand for e-commerce applications –

JULY/AUGUST 2016

the problem we’ve had is finding the right talent to deliver these projects.”

Alex Tosh, Managing Director Creative Sponge Speaker at Talking Technology 2016

“There is also a need to raise awareness within Norfolk of the work that is being done.

We need to get companies and stakeholder organisations like councils to stop thinking in silos.

“We must help companies with good ideas to realise that the developers and support services

business bank account. The environment is supportive. There are just a lack of entrepreneurs willing to go it alone. There are so many brilliant businesses that will never see the light of day, because the person with the idea isn’t willing to risk their stable income to make the jump to being self-employed. Anything that we can do to encourage school-leavers and graduates to start their own businesses will help.

“Each year there are more and more graduates studying computer science, and this is leading to a greater number of talented individuals for business to choose from. However, universities are still not teaching current technology. No graduate developer we’ve employed, and we’ve hired more than 60, is ever ready to just start working.

They’ve never learnt current languages or the latest best practice. This is in part because everything changes so often universities can’t keep up, but also because there’s too much emphasis on theory and not enough on practical real-world experience.”

Jacyn Heavens, Founder and CEO of Epos Now Speaker at Talking Technology 2016

they need to make them happen are here in Norfolk.

“The way companies like ours are growing is accelerating the sector and creating jobs for graduates coming out of university.

“For example, I started with just myself in 2012, now I employ seven people and three of these are UEA graduates. All around are companies growing as well and feeding off each other to accelerate the speed of the sector’s growth.”

Sean Clark, of SeanClark.com Chamber member

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

27

Chamber celebrates 120 years a “Our mission has always been to look to the future of business, through good times and bad, in war and peace, under governments of every hue, the Chamber has been a voice for business, and a voice for Norfolk. Here for our members, because we are our members.”

Caroline Williams, Chief Executive of Norfolk Chamber

Marking Norfolk Chamber’s 120th anniversary, nearly 200 guests gathered at the historical Norwich Castle Museum on Thursday 19th May for an evening of celebrations.

28

Held in the stunning Keep at Norwich Castle Museum, guests had the opportunity to view artefacts relating to the history of the Chamber. Included in the displays, was the recently refurbished Presidents Board which lists 48 influential and high profile presidents from the last 120 years.

Caroline Williams, Chief Executive of Norfolk Chamber said: “For 120 years we have stood for Norfolk, championing its commerce, celebrating its achievements and creating a network of likeminded people who, by sharing their knowledge and experience have created one of the most outstanding business networks in the country.

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

JULY/AUGUST 2016

Feature

at anniversary event.

Thanks to our sponsors Barlcays, WLP and MLM

29

Current President Jonathan Cage (centre) was delighted to be joined by some of our past presidents.

The event was a chance for the Norfolk business community to catch up with old friends and make new connections.

JULY/AUGUST 2016

Donate to our Anniversary Fund to support community projects for young people: norfolkchamber.co.uk/donate Check out more interesting Chamber history on our website: norfolkchamber.co.uk/120th

Norfolk Chamber of Commerce Committed to Business

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

naked E

L

E

M

E

N

T

technology solutions for innovative businesses

The East is Climbing to the top of UK Tech Clusters.

TechEast is transforming the county’s standing in the UK’s tech landscape and is on a mission to “accelerate the growth of the digital tech economy in the East” and for the region to become “recognised as one of the Top 5 tech clusters in the UK by 2020” (techeast.com).

TechEast pools the collective power of the many passionate tech professionals around the East and acts as a platform to support the great work already happening locally, such as the hugely successful NorDevCon that attracts international tech talent.

LEADING THE WAY IN THE CLIMB TO THE TOP 30

Launched in April 2016, TechEast’s manifesto outlines plans to open a TechEast ‘Embassy’ in London, providing local businesses with a physical presence in the Capital. The not-for-profit will host a number of meetups and events to promote sharing best practice advice and encourage local businesses and universities to engage with young people to shape the region’s next generation of tech professionals.

TechEast will create a further 5000 jobs in the region and generate an extra £650m GVA of economic growth.

Specialist systems integrator finds demand for its unique services in broader business network.

Hethel based Proeon Systems Ltd have long had an association with the offshore Oil & Gas world, with their skills in legacy control equipment and upgrade pathways, but few people may be aware that Proeon have been supporting businesses ‘onshore’ in Automation, Process and Fire systems for over a decade.

interesting clients, from Fruit processing through to Motorsport Simulation systems, offshore wind and even Nuclear. We’re noticing an increase in demand from both European based clients, and exports to America with our ability to provide complete UL certified packages for the US marketplace.”

Within Norfolk and the Eastern region demand for Proeon’s unique specialisms has grown in various sectors including the Food & Beverage, Pharmaceuticals, and Process manufacturing.

To complement complete ‘design and build’ based projects, Proeon recently introduced Service & Maintenance 24/7 site support to clients in the Eastern region, which many manufacturing facilities within Norfolk and the surrounding area are now utilising.

Dr Dorian Hindmarsh, Proeon’s Business Development Manager said “We’ve been providing Design, Engineering, and Manufacturing services for some very

“Key to client satisfaction is our Engineering expertise and flexibility, with team members

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

coming from multiple control system backgrounds Proeon is not limited by OEM brands of hardware, software or age of equipment. We believe we’re unique in our capabilities and client offerings.” said Dale Carter, Proeon’s Engineering Manager.

Proeon’s new mobile friendly comprehensive website that goes live in July, reflects some of the key areas that Proeon are supporting and developing into. For further information, please contact Nicolle Matthews.

Nicollem@proeon.co.uk +44(0)1953 859110 www.proeon.co.uk

JULY/AUGUST 2016

AdvertisingTechnology&Digital

‘IP Strategy’ - Sounds impressive but what does it actually mean?

Eckardt’s definition also makes this point by aligning IP entirely with commercial direction and proposes that if an IP asset cannot be utilised to sustainably achieve a corporate objective then it should not be invested in; an important point for companies to consider in order to invest their budget optimally.

In Practice

Introduction IP Strategy is a term that these days is frequently broadcast by the IP profession on websites, in knowledge articles and during seminars (something we ourselves at ip21 are guilty of!), but it’s not always clearly defined as a concept or well explained in practical terms.

In this short article I’ll briefly discuss what the term ‘IP Strategy’ means to us at ip21 and hopefully be able to shed some light on how IP Strategy formulation is a valuable exercise for businesses.

Definition There is no universally accepted industry definition of IP Strategy as such, but I personally like the definition offered by Ralph Eckardt, an IP Strategy Consultant and Author: “IP Strategy is the development of a course of actions that utilizes intellectual property to enable a company to sustainably realize competitive advantage.”

I like it because it uses language such as ‘actions,’ ‘utilizes’ and ‘enable’ to promote a pro-active approach to IP management.

Perhaps due to the majority of IP advisors focussing purely on the immediate legal situation at hand and not the wider commercial context of their clients, or for another reason, companies will often take purely reactive decisions when it comes to filing, renewing or enforcing IP Rights.

Typically these decisions are driven by responding to upcoming deadlines or new information without properly considering how each decision could affect the overall commercial strategy of the company.

JULY/AUGUST 2016

In order to develop an effective IP Strategy a process of research, analysis and planning is required which carefully considers the various drivers that influence commercial IP decisions. For example: n Legal Rights Patents, Trademarks, Designs, Copyright, Licensing, Confidential Information etc. n Technology Existing Tech, Patent Landscaping, Funding availability, Collaborations etc. n Commercial Purpose, Objectives, People, Strategy, Vision, Exit etc. n Market Customers’ Tastes and Preferences, Sales, Distribution, Social Trends etc. n Industry Competitor Activity, Barriers to Entry, Opportunities, Threats etc. n Finance Budgeting, Tax Planning, Corporate Financing, IP Valuation, Disposal etc. n Geo-Political Legislation, Compliance, Culture, World Affairs (Brexit? Trump/Clinton?)

Company size and evolution are also important with early stage companies often prioritising costreduction and core-business asset protection.

Established companies may be more focussed on portfolio management, access to new markets and developing technology, whereas large companies are more likely to include considerations for patent landscaping, competitor analysis, compliance, valuation and global IP watching.

These are some of the factors that may be relevant when planning an IP Strategy, although many IP firms will only consider the Legal factors when advising their clients.

that IP Strategy and business needs are closely aligned.

IP Strategy is a bespoke exercise that is different for every single organisation and a consultative, commercial approach is essential to ensure that IP investment is optimised to add value throughout the business.

Companies that are able to work closely with their IP advisors by discussing all of the legal and nonlegal implications of IP investment, including how to maximise the commercial exploitation of their IP Assets, will have a significant competitive advantage in their field.

Why ip21 The ip21 team includes professional client account managers and expert commercial consultants as well as our top class legal team of patent, trademark and design attorneys and assistants. We use this broad range of expertise for our clients to ensure

The ip21 team have recently been awarded the ‘Most Innovative IP firm in the UK’ in the AI Legal Awards as well as ‘Excellence in Commercial IP Strategy’ in the UK Corporate Excellence Awards.

To discuss any thoughts or comments in relation to this article, please do feel free to get in touch.

We’d love the opportunity to meet with new companies and discuss how we could jointly create an IP Strategy to achieve their objectives.

Richard Jones MBA DipPC, Business Relationship Manager for ip21 Ltd. richardjones@ip21.co.uk

31

A specialist Intellectual Property company that moves with the times At ip21 we pride ourselves on offering a full range of IP services, as well as IP advice and support tailored to the commercial benefit of our clients.

• Patents • Trademarks • Licensing • Design Rights • Litigation • IP Strategy • IP Valuation • IP Budgeting

Intellectual Property Specialists Offices in Norwich, London, Chelmsford and Bury St Edmunds Tel: +44 (0) 1603 457008 Email: info@ip21.co.uk www.ip21.co.uk

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

Gurney Environmental expands in Jamaica.

A memorandum of understanding has been signed between Gurney Environmental Ltd. and the National Water Commission (NWC) in Jamaica, agreeing to collaborate on establishing a demonstration Accelo-Fac® site.

32

The demonstration is designed to show how the company’s Accelo-Fac® system could be used to upgrade the existing lagoon-based systems operated by the NWC and maintain sustainable, affordable sanitation for the inhabitants of Jamaica.

Of particular interest to the NWC is the Accel-o-Fac® system’s use of wind power as a primary energy source, of which Jamaica has a plentiful supply. Eliminating the reliance on electricity, which can be intermittent in some parts of the country and can cost as much as 40 cents/kWh, would be a benefit to the NWC in their aim for sustainable wastewater treatment.

Gurney Environmental are working with local consultants in the country to show how the company’s AeroFac® system can be used for newbuild plants.

Great networking opportunities at our breakfasts, informal evening events and business exhibitions.

See page 38.

Norfolk Chamber of Commerce Committed to Business

MIGSOLV enters 15th year in business.

Data centre specialist MIGSOLV has entered its fifteenth year, marking the milestone by launching a distinctive new company identity and web site.

Founder Alex Rabbetts established the company – initially known as Migration Solutions – in 2002 as the only UK consultancy practice focused exclusively on data centre environments. The company rapidly evolved to become global experts in providing data centre advice.

In 2010, the company acquired The Gatehouse as its own commercial data centre.

Two purpose-built buildings on a nine-acre site in Norwich, The Gatehouse was originally developed

by Norwich Union in the early 1990s as its internal computing facility. Migration Solutions stripped the buildings back to their bare walls and completely redesigned them, reopening The Gatehouse in 2011 as a highly secure commercial data centre. In doing so, the company changed its name to MIGSOLV.

Printbox UK work with 70s popstars!

Those of us of a certain age will remember when 70s popsters Showaddywaddy seemed to be on TV all the time. Well 40 years on, and they’re still touring and when the band looked to produce a new Souvenir Programme they contacted Printbox UK. Singer Andy Pelos said: “We were looking to offer our fans a souvenir show guide but we wanted to make sure that while it was a high quality product, we weren’t asking our fans to pay out loads of money for the privilege.”

The project was a three way collaboration with Printbox UK working directly with the band and Nottingham photographer Andrew Ball.

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

JULY/AUGUST 2016

MembersNews Aston Shaw appoints ex-Financial Director to open Corporate Finance Division.

In a competitive move to enhance Aston Shaw’s service offering, highly experienced Finance Director, Justin Lavery, has been appointed to head up the firm’s new corporate finance department.

Justin’s career has seen him fill a number of Director and senior roles within the B2B funding arena, during which he amassed a proven track record for delivering quantifiable results.

This is a big step for Aston Shaw and signals a strategic transition towards becoming a firm that offers the complete range of financial and business services.

Justin said: “I’m thrilled to join the team at Aston Shaw. It’s a dynamic, ambitious and forward-thinking firm that’s dedicated to making a difference to its clients - no matter what their size of business. In-line with the firm’s strong ethos of client care - I take the same diligent, hands-on approach, keeping clients informed throughout the process and explaining things in simple, straightforward terms.”

Justin joins Aston Shaw with 26 years’ experience in corporate finance, and has extensive knowledge of a wide range of both industry standard and niche finance and insurance related products.

Six years producing ITV Anglia Weather sponsorship idents.

Raising a toast to the Eastern Technology Alliance.

The week commencing 25 April marked the sixth consecutive year that Chamber member JMS Group have produced the Weather Sponsorship idents for ITV Anglia.

The Eastern Technology Alliance was welcomed at its official launch event, a memorable evening that saw the three companies within the Alliance, Breakwater IT, EBS Ltd. and Swains Plc, come together to entertain guests.

After a competitive pitch, they were delighted to be chosen as the production house by their new sponsor, TrustATrader.com.

It was the clients that came along to show their support for the enterprise that made the evening a real success, toasting the future of the Eastern Technology Alliance with a selection of wines and canapes, whilst taking in the impressive views from the Weston Room at Norwich Cathedral.

From the creative concepts suggested, the client chose ‘Whatever The Weather’, as it conveys reliability and trustworthiness.

In a series of idents viewers, see a friendly tradesman making house calls throughout the seasons, battling the elements to arrive at your door.

To add a dash more entertainment to the traditional tasting event, the wine experts HarperWells were on hand to challenge quests with a quiz as they sampled wines. Quiz winner Ben Shread, from Inspiration Trust, received a voucher for a meal for 2 at Roger Hickman’s restaurant.

Creating all of the different seasons called for some interesting special effects, from snow to autumn leaves to a rain machine (and one very soggy actor).

The visuals were supported not only by shooting on the Arri Amira but also through careful soundtrack development, including crunching snow and blowing wind.

The first ident, ‘Spring’, was broadcast on ITV Anglia from April 2010.

Raise your businesses profile through free digital promotion – Upload your news, events, blogs to our website and social media channels, visit www.norfolkchamber.co.uk for more information.

JULY/AUGUST 2016

Norfolk Chamber of Commerce Committed to Business

The Eastern Technology Alliance looks forward to working with organisations, across the region and beyond, with a mutual resolve to deliver the range and quality of technologies businesses require.

Simplicity is at the core of the Alliance’s service offering – with IT, print and business telecoms all managed through three companies working seamlessly together.

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

33

MembersNews Pure delivers free career advice session for accountancy students.

‘Blue flag’ for Norfolk and Suffolk business advisers .

34

The New Anglia Growth Hub has become the first and only organisation in the country to have secured a coveted business adviser accreditation – the equivalent of a blue flag in this sector.

The Level 7 Diploma in Professional Business and Enterprise Support is the equivalent of a Master’s degree on the qualification and credit framework scale and it means business owners across the two counties can feel safe in the knowledge that the support they are receiving has been rigorously examined and is of the highest quality available.

The award is governed by the Small Firms Enterprise Development Initiative (SFEDI), which sets the

standard for business support services and is the exemplar standard for the Department for Business, Innovation and Skills.

John Stenhouse, who fronts the New Anglia Growth Hub said the fact that every single one of his business advisers had achieved Level 7 “was clear proof not only of their nine months of study and dedication, but their total commitment to always providing the best approach to advising businesses.”

He added: “The Growth Hub will continue to have a major influence in helping our growing businesses access the right kind of financial and practical support.”

Job seeking is going mobile.

Craig Cordle, accountancy recruiter at Pure’s Ipswich office, delivered the session to 35 Association of Accounting Technicians (AAT) students. The event was organised to help ensure the students understood how they could make maximum use of their qualifications and to give them an overview of the region’s current financial job market.

The students were also given advice on how they could stand out against other candidates when competing for job roles. Topics discussed included CV structure and content, interview preparation, interview skills and what to expect from potential personality profiling or psychometric tests.

Craig said: “Accountancy and financial services are two of Pure’s key specialisms and we are keen to help develop and support the region’s up-and-coming talent in these areas.”

If your business is looking to recruit new talent or develop a database of candidates, the smartphone may be the answer. In recent years, the smartphone has taken over as the number one device we use for our Internet activity. We use smartphones to browse social media, watch videos and now we can apply for jobs. According to techradar.com, “twenty-eight percent of job seekers said they searched for jobs on mobile devices.”

So what does this mean for you- a business owner or employer? Well, if your business has an online presence, you need to ensure that it is also mobile optimised. Simply, this means that your website translates well to smartphones and is easy to navigate.

According to Career Builder, 65% of workers who search for jobs via mobile devices will leave a website if it isn’t mobile optimised. So it is in your best interests to make sure your website is mobile-friendly.

Students studying for accountancy qualifications at the Colchester Institute were given a free career advice session from Pure.

Things to keep in mind: n Ensure that your company has an online presence, which spans at least two social media websites. n Make sure your website is mobile-friendly. n Mobile application forms should only take a potential candidate 15 mins to complete

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

Show that you are part of our business network by putting our logo on your website, call 01603 729710 to find out more.

Norfolk Chamber of Commerce Committed to Business

JULY/AUGUST 2016

Give your new business a boost Norfolk Chamber membership can help you in the early stages and beyond

Join the Norfolk Chamber today from £8.25/month We can help you:

Meet new customers

Tap into training

Find free legal advice

Make countywide connections.

We host over 70 networking events each year from business breakfasts to after-hours gettogethers for our 900+ business members.

Our members share knowledge and expertise with each other through regular free Chamber sessions. Topics cover: social media, marketing, sales, management, and much more.

Our unlimited 24/7 legal & tax advice lines are an invaluable service to help save you money in the long run. Plus, get free legal expenses insurance worth £670,000.

Raise your profile with ours

Receive helpful HR Resources

Develop International Trade

Our website attracts over 8,000 visitors each month. Find an immediate audience and promote your business for free on our website, social media channels and magazine.

No dedicated HR department?

ChamberHR includes a 24/7 advice line and a comprehensive database of documents, policies, and letter templates – free for members. Or attend our expert HR Forums.

Our dedicated international team offers advice on trade, logistics, and country documentation requirements.

And members enjoy 50% off export services.

To find out more and join online visit:

www.norfolkchamber.co.uk Or contact us on 01603 729704 or membership@norfolkchamber.co.uk

Influence key policy makers As a member you have the opportunity to join with other like-minded businesses to influence policy makers and ensure that the business voice is heard loud and clear at a local, regional and national level.

Graduation celebration held for delegates.

LSI Architects appoints first London based Partner.

LSI Architects has announced that Associate Partner Peter Courtney has become an Equity Partner at the Practice.

Since joining the Practice in 2009, Peter has played an integral role in the development of LSI Architects London studio, successfully delivering projects such as the Lycée International de Londres, Brent Knoll School and Queensmill ASD School.

Seven business women have graduated from the Women’s Leadership Programme run by Pure Resourcing Solutions (Pure) and People & Performance Ltd to support professional women across Norfolk, Suffolk, Essex and Cambridgeshire to develop their leadership style and progress to more senior roles.

36

The Women’s Leadership Programme was first developed by professional recruitment specialists Pure, in conjunction with strategic HR consultancy People & Performance Ltd, in 2014 and more than 30 organisations across the region have already participated.

The latest graduates to complete the programme are from both public and private sector organisations in the region including Suffolk-based Events under Canvas, Buckles Solicitors based in Peterborough and Victory Housing Trust based in Norfolk.

The job roles of those graduating ranged from Learning and Development Managers through to Head of Finance.

The seven graduates will now join a growing alumni network, developing across the East of England, of previous programme graduates and employer sponsors. This will provide a great forum for them to continue to build their leadership skills, boost their confidence and to develop a network of like-minded professionals.

A special graduation event took place at Paddocks House in Newmarket where the delegates and alumni network heard from guest speaker Steve Turpie, business transformation expert and founder of Bright Stars charity speak about the power of vulnerability in leadership.

Peter has led EFA Framework, BSF, Diocesan and Independent sector school projects with a number of notable contractors, covering traditional and D&B procurement and both new-build and refurbishment work, including the Harpley PRU in Stepney Green, recipient of two BCSE national design awards.

Previous experience in other sectors has been invaluable to the ongoing diversification of work in the London studio, including a number of office projects for the London Borough of Islington, an office project in India, and commissions at several London teaching hospitals.

Peter said: “Over the past few years, the Practice has gone from strength to strength. I am very proud

to have been given the opportunity to play a leading role as we continue to improve our design and our service to the benefit of our clients. I believe that the exciting opportunities ahead reflect the importance the London studio plays in the growth and direction of the Practice.”

The Practice has also announced that experienced project Architects David Bannister and Daniel Pedley are both promoted to Associates.

£1 million worth of Legal Expenses Cover included in your membership, visit our website for more details.

Norfolk Chamber of Commerce Committed to Business

KLM partners with Nilai University.

KLM UK Engineering is delighted to announce the signing of a long term partnership with Nilai University in Malaysia for the provision of exams supported by KLM’s Virtual Learning Environment (VLE) Software.

Under the agreement, KLM UK Engineering will support Nilai University’s successful Diploma in Aircraft Maintenance Engineering and Advanced Diploma in Aircraft Engineering Technology programmes by providing experienced examiners and VLE to allow the students to gain their EASA Part 66 B licence.

With over 150 students graduating each year, the programme is equipping the aviation industry with skilled, qualified and competent engineers for the next generation.

Whilst Wayne Easlea, Operations Director of KLM UK Engineering

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

added: “The partnership with Nilai is a huge step forward in our aim to connect KLM UK Engineering’s VLE products to many young engineers in the UK and abroad. The industry needs many good engineers for the future to accommodate the growing worldwide fleet and to

replace inevitable retirements. KLM UK Engineering wants to leverage its knowledge and experience and connect many more universities to its growing educational centre. This centre will be collocated as of early 2017 in the International Aviation Academy in Norwich“.

JULY/AUGUST 2016

MembersNews Integro expands Insurance Translation Division.

Hospice needs classic vehicles to join a tour of Norfolk’s greatest halls.

A Fakenham Support Group is encouraging owners of classic vehicles to take part in ‘The Three Halls Classic Vehicle Run’ on Sunday 24th July to raise vital funds for The Norfolk Hospice, Tapping House.

Drivers will gather at Houghton Hall at 9.00am. Houghton Hall was built in 1720 and is the home of Lord and Lady Cholmondeley. It was built for Britain’s first Prime minister, Horace Walpole. All drivers will have the opportunity to drive across the magnificent grounds with views of white fallow deer.

Drivers will then motor down to Raynham Hall, home of Lord and Lady Townshend, who are kindly opening their private estate and grounds for the day. As this is such a rare treat, there will be a champagne reception to enjoy one of the finest homes in East Anglia.

The final destination will be Holkham Hall, home of Lord and Lady Leicester. Drivers will enter the estate through the South Gate, where the vehicles will be paraded down a two mile long drive to the Deer Park.

All of the vehicles will line up for the Concours d’Elegance, while drivers and members of the public can enjoy

Over 20 vehicles have already signed up including a 1914 Renault ED. Photo credit: Bill Cleyndert & Company Ltd the display of commercial vehicles from local organisations.

Mark Shea, Commercial Director at The Norfolk Hospice said, “We’re very grateful to all of the individuals and local organisations who have come together to create this wonderful day out for anyone who loves classic vehicles and historic

estates. The money raised will help individuals with life-shortening conditions live life to the full for as long as possible”.

The entry fee is £20 per vehicle.

You can book online at www.norfolkhospice.org.uk or by calling the event organiser Angela Glynn on 07889 068 953.

The NCE100 Companies of the Year Awards, held in London, is a new approach to recognising and showcasing the most inspirational civil engineering practices operating in the global market.

That’s where Integro comes in, with a rapid response service that makes medical translators available 24 hours a day.

Van Elle Limited’s win recognises the company’s leadership in exploring where technology can take the industry forward in the future, through faster, more efficient methods.

The company has appointed a new divisional director – Steve Bursnell - at Van Elle Limited in Dereham.

Steve brings with him a wealth of experience in the Piling Sector, principally in May Gurney. He successfully set up GM piling and was jointly

As part of their expansion, Integro’s case management team is split between offices in Norfolk and in New Zealand and Australia.

responsible for the running of the entire business and its growth over five years.

Chris Henry joined in Autumn 2015 as a Business Development Manager, responsible for liaison with clients and CPD presentations.

Great networking opportunities at our breakfasts, informal evening events and business exhibitions.

Visit our website to book.

JULY/AUGUST 2016

Having secured contracts with leading insurance providers both domestically and internationally, Integro has seen an explosion in multilingual insurance claims. This is a promising market in which Integro has been operating for a long time, and where they have seen phenomenal growth in the last year.

With the cost of international travel falling, an insured person may often find themselves in a medical emergency abroad but their policy is in one language while their supporting claim documents are in another.

Van Elle Limited awarded Tech Trailblazer.

Van Elle also made it into the NCE Top 100 Companies of the Year. Ranked 55th, they beat some massive contractors in the industry and aim to be in the top 10 next year.

Integro Languages, a successful Norfolkbased language services company, is expanding.

Norfolk Chamber of Commerce

Aetna Global Benefits, a valued client of Integro’s, said: “Thanks to Integro’s services, we can communicate in any language and act promptly with confidence globally; thereby meeting our prime objective to provide a high level of service to all our clients, 24 hours a day.”

With a number of new hires under their wing, Integro’s claims assistance service has never been faster or more efficient.

Committed to Business

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

37

Diary Dates.

Networking Events Fenland Quiz & Hog Roast Where: Elgood & Sons Ltd, Wisbech When: Wednesday 27 July, 17:00 – 20:00 What: Battle it out for this year’s trophy in teams of up to four people. On your own? Don’t be put off, we’ll match you up with others to form your very own dream team on the night. After you’ve had the chance to show off your general knowledge it will be time to enjoy a hog roast in the award-winning brewery gardens while the adjudicators tally up the answer sheets. This event is open to members of Norfolk and Cambridgeshire Chambers of Commerce.

After Hours: Look the Business

38

Where: Jarrold, Norwich When: Thursday 18 August, 18:00 – 20:00 What: The ultimate business fashion event is back for its fifth year! The evening offers plenty of opportunities to network with likeminded business people and not only update your wardrobe, but update your business connections too! Tailored for business women and men alike, Jarrold fashion and beauty experts will showcase business dress trends perfecting the office look and giving you

new ideas to help you and your business look and think smart.

Great Yarmouth Business Breakfast Where: Great Yarmouth Town Hall When: Thursday 8 September, 07:30 – 09:30 What: Britain is growing increasingly fond of ‘staycations’, with travellers becoming more willing to take a short trip on these shores instead of venturing abroad. With the ‘staycation’ trend looking like it is here to stay, it is more important than ever that Norfolk’s businesses understand the importance of tourism and how it can benefit their business.

Join us for a morning of business networking over breakfast, as we hear from Rebbeca Harris, Hoseasons who will discuss the on-going popularity of the ‘staycation’ and reflect on tourism levels in Norfolk and how this affects your business.

West Norfolk Business Breakfast Where: Knights Hill Hotel, King’s Lynn When: Friday 30 September, 08:00 – 10:00 What: Join us for a West Norfolk Business Breakfast, perfect for businesses located in this area, or those looking to broaden their network across the county. You will have the opportunity to meet new business connections through

our popular safari networking.

The relaxed but structured format offers guests the opportunity to move around the room and form connections with new business contacts from a wide range of industry sectors. Norfolk and Cambridgeshire Chamber Members only.

Special Events Talking Technology 2016 Where: The Space, Norwich When: Wednesday 21 September, 09:00-13:00 What: An interactive half day event, exploring how businesses can be transformed by developing digital skills and taking advantage of innovative technologies. The event will act as host to both local and national big name brand speakers including Airbnb, BT and Barclays.

Talking Technology features thought provoking seminars and practical workshops, as well as a networking lunch and expert exhibition. Early Bird Tickets are available now! Open to all businesses to attend.

See page 26 for our digital feature

The B2B Exhibition 2016 Where: Norwich City Football Club, Norwich When: Thursday 13 October, 10:00 – 17:00 What: This year we are celebrating 18 years of successful B2B Exhibitions with special guest, Jake Humphrey, TV Presenter, who will be opening the event

For more information, to see a full list of events, or book now visit: www.norfolkchamber.co.uk/events

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

and judging best stand award.

The region’s premier business to business exhibition, delivered in partnership with Archant, is open for exhibitor stand bookings. The exhibition caters for all, offering full size and half size stands with early bird offers available until August 26th. These are now bookable for all businesses and there are special rates for Norfolk Chamber Members. See more information on page 40.

HR Forums Proactive HR: The Employee Life Cycle Where: Holiday Inn Norwich, Ipswich Road When: Tuesday 6 September, 14:00 – 16:30 What: A 3 step guide to protecting your business at the key stages in the senior employee life cycle. From initial recruitment and putting in place the basics – including covenants, bonuses, confidentiality and other protections; through the difficulties that can be faced when promoting junior staff or enjoying rapid expansion in your business; to protecting your interests when parting company with a senior employee. This practical session aims to promote a proactive HR approach to managing senior employees, from recruitment to exit. Open to all businesses.

Sponsored and delivered by Steeles Law.

Norfolk Chamber of Commerce Committed to Business

JULY/AUGUST 2016

ChamberEvents

Talking Technology 2016 – Unlocking Digital Growth.

Non-digital industries have been transformed by utilising Digital Skills and Innovations but more needs to be done to take advantage of the benefits that digital transformation can offer the economy.

As part of our continued commitment to business, Norfolk Chamber brings you Talking Technology 2016; an interactive half day event aimed at developing the use of digital skills and innovative technologies in business, to boost productivity and profitability.

Featuring local and national key note speakers, practical workshops, a networking lunch and expert

Where: The Space, Norwich When: Wednesday 21 September, 09:00-13:00 Book now: www.norfolkchamber. co.uk/TalkingTech16 exhibition, experience first-hand how your business can grow through the power of digital innovation.

Hear from the industry leaders making an impact in the tech world, with thought- provoking presentations from brands such as Airbnb, BT, Barclays, Axon Vibe, Droplet and Epos Now. Topics include; Big Data, Securing the

Digital Economy, Growth in the Age of the Consumer and 5 minute Lightening Talks on Ideas Inspiring Innovation.

Talking Technology is the place to be when it comes to digital innovation, so book your early bird tickets now and gain the insight and practical advice to take your business forward today!

Get involved: #TalkingTech

Norfolk Chamber of Commerce Committed to Business

Raise your business profile.

What better way to promote your company than to sponsor one of the many events Norfolk Chamber of Commerce has to offer?

With over 70 events a year, that take place in different venues and locations across Norfolk. Whether you are looking for training, networking, briefings on topical issues, or want to entertain clients, we have an event for you and your business.

Sponsor an event and raise your business profile for as little as £250+VAT JULY/AUGUST 2016

Sponsorship is now available for a number of events in 2016, including all our most popular events: n Business Breakfasts – Held regularly in Great Yarmouth, Norwich and West Norfolk featuring a keynote speaker and plenty of networking opportunities. n HR Forums - Held quarterly, 2.5 hour event sponsored and delivered by experts for HR professionals or business owners. n Talking Technology 2016 Annual half-day digital event is back with keynote speakers, workshops, expert exhibition

39

and networking opportunities.

Exhibition stand space from £175+VAT. n The B2B Exhibition 2016 - The region’s premier business to business exhibition, held at NCFC with over 90 exhibitors and 650 visitors. n International Events Specialised country events exploring the best markets to export into, with knowledgeable speakers and networking. n Breakfast Stands - Take a stand at an upcoming business breakfast for only £75+VAT and receive a free place at the event.

For more information visit www.norfolkchamber. co.uk or contact Philippa Bindley, Events Manger on 01603 729703 or email philippa.bindley@ norfolkchamber.co.uk

Norfolk Chamber of Commerce Committed to Business

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

THE REGION'S PREMIER BUSINESS TO BUSINESS

EXHIBITION THURSDAY 13 OCTOBER 2016, 10AM–5PM

NORWICH CITY FOOTBALL CLUB Norfolk Chamber is proud to bring the region’s largest business to business exhibition to the heart of Norwich, this year opening its doors for the 18th year.

In 2015 we saw another sold out exhibition area over two floors of Norwich City Football Club, with over 95 exhibitors and 600+ visitors.

As we welcome special guest Television Presenter Jake Humphrey to the exhibition this year, we set B2B 2016 is set to be bigger than ever before.

An early bird offer, exclusive Chamber Member discounts and two stand sizes makes B2B affordable for your business. Join over 40 other businesses who have already booked their stands.

BOOK NOW: WWW.NORFOLKCHAMBER.CO.UK/B2B

#NorfolkB2B16 @norfolkchamber @norfolkB2B

JAKE IS OUR SPECIAL GUEST AT THE B2B EXHIBITION 2016 To show support for Norfolk Chamber of Commerce and the fantastic enterprises that are proliferating in Norfolk. The B2B Exhibition is the showcase of the year for Norfolk businesses to engage with new customers.

ChamberEvents

Free Business Training.

Covering a wide range of topics, our expert members are here to deliver you free, weekly training to help you and your business grow through their top tips.

Learn direct from those who live and breathe their topics daily from their work. Available at both breakfast and lunch to suit your diary, held at Norfolk Chamber’s Norwich office, don’t miss out on these free opportunities to better your business.

Be Better at Energy Contracts Where: Norfolk Chamber of Commerce, Norwich When: Thursday 11 August, 12:30 – 14:00 What: Energy is confusing, complicated and costly. In this session James Groves, Indigo Swan, will provide an overview of the energy market, useful insights into energy contract management, what to consider when talking to suppliers and consultants, what makes up an energy bill, ways to save money on your bill and how to understand the market.

Be Better at Profiting from Customer Complaints Where: Norfolk Chamber, Norwich When: Tuesday 16 August, 08:30 – 10:00 What: In this session John Campbell, Freelance Quality and Training Consultant, will explore the benefits of customer complaints.

Why is it that we find them so onerous? Discover out how to turn a complaint into a compliment. We will discuss methods of retaining valuable customers and gaining new ones by our actions. We will discover some insights, strategies and simple methods of handling

JULY/AUGUST 2016

complaints that will result in increased customer retention and improvements to our business.

Be Better at Information Security Where: Norfolk Chamber, Norwich When: Tuesday 23 August, 08:30 – 10:00 What: In this session, Stuart Sullivan, SGS Legal will teach you about what information security is. He will cover the legal, regulatory and other responsibilities of organisations and individuals with regards to protecting information, and well as how to manage and mitigate risks using scenarios.

Be Better at Getting Seen Online Where: Norfolk Chamber, Norwich When: Thursday 25 August, 12:30 – 14:00 What: Jonathan White, Traded Network will look at various ways to help businesses get seen online. What is SEO? What is PPC? Why should we use social media for business and how will understanding customer demographics improve your results? Gain expert tips to take away and implement into your business, which could make a significant difference to your online presence.

Be Better at Personal Development

Be Better at Excel for Business

Where: Norfolk Chamber, Norwich When: Thursday 1 September, 12:30 – 14:00 What: We all know that ‘success’, ‘fulfilment’ and above all ‘happiness’ in life and work is not guaranteed by academic performance alone so how do we maximise our own performance? Tom Rushworth, Performance Development Trainer intends to present a fun, yet thought provoking insight into how we consciously and subconsciously develop our own personal ‘mental map’ or ‘mind-set’ that drives the way we think, feel, and behave, which ultimately has a huge impact on our results/outcomes in life.

Where: Norfolk Chamber, Norwich When: Tuesday 20 September, 08:30 – 10:00 What: Introducing the secrets of using Excel for business. Michael Holness of US2U Consulting will start by looking at data and formulas, but focus on avoiding the time-consuming mistakes people often make. He will look in depth at the features of Excel that could give you the edge in business, including automating spreadsheets using macros and Visual Basic for Applications (VBA). The session will finish with questions and answers.

Be Better at Exhibiting Where: Norfolk Chamber, Norwich When: Tuesday 13 September, 08:30 – 10:00 What: Are you exhibiting at B2B this autumn?

Make sure you get the most you can out of exhibiting with Ermine Amies’ - of Sandler Training - top tips on how to create a pre-show strategy for success, making follow-ups much more effective and generating a consistent flow of traffic to your stand.

To book your free training session and to see a full list of events visit: www.norfolkchamber. co.uk/events

Norfolk Chamber of Commerce Committed to Business

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

41

MembersNews Gold at ‘The Roses’ for Norwich Creative Agency osbornenash .

Norfolk leads the way in supporting local producers.

The latest figures from YouGov show that Norfolk is leading the way in supporting local producers, with a whopping 42% of respondents saying they had bought local produce in the last week. This compares to a national figure of only 25%, with Suffolk coming in at 36% and Essex at 28%.

The research, commissioned by the East of England Co-op, shows that whilst only 52% of Brits think it is important that they buy locally sourced produce* (down from 79% in 2015) a fantastic 64% of Norfolk respondents think it is important.

42

Champagne corks have been popping at Norwich creative agency osbornenash as it was announced that the team had won its first prestigious The Drum Roses Creative Award.

At an awards ceremony, held at the Mercure Manchester Piccadilly, osbornenash were awarded gold in the corporate identity category, beating international branding agency, Elmwood.

The winning campaign was created for Norwich based D&F McCarthy, East Anglia’s leading supplier of fresh fruit and vegetables. ‘Pick Local’ is a subsidiary brand devised to satisfy the demand for locally sourced produce to the retail market. The ‘seal of approval’ is an approachable mark that gestures perfection in its pose and reveals an apple formed by negative space.

Packaging is kept minimal to work in harmony with the simple labelling system. These combined evoke freshness, a reduced manufactured process and emphasise the provenance of the individual products.

Carole Osborne, managing director of osbornenash, said: “We are absolutely thrilled to win our first Roses Creative Award and I’m delighted that the team working on the account have been given the recognition they deserve.”

However, there is still much to do; only 27% of those in Norfolk would expect to buy local produce in a convenience store. The East of England Co-op is keen to highlight that it is a strong supporter of

local producers, with over 2,000 locally sourced products available in their stores and an impressive £11 million having been ploughed back into the local economy last year.

Freebridge workforce well taken care of for Week of Wellbeing.

For the fifth consecutive year, Freebridge Community Housing employees took part in a highly successful Week of Wellbeing.

The week, which is designed to promote and encourage wellbeing, saw Freebridge employees from across the company take part in an array of activities with knitting, creative writing, guitar lessons and coaching and mentoring comprising just a small part of the list of events on offer.

The week, which took place from 16th – 20th May, is designed to

promote and support the six strands of wellbeing – Career, Physical, Mental, Social, Economic and Community Wellbeing – for its employee team of over 200 people.

While many of the week’s events were run by Freebridge employees a host of local organisations and businesses, including Paul Johnson Motors, Caffe Nero, King’s Lynn Corn Exchange, Snettisham Park, The Maltings Q Club, Strikes and Planet Zoom also lent their support.

Local businesses donated prizes for a charity fundraising raffle. Proceeds will be going to East Anglian Air Ambulance, Macmillan Cancer Information and Support Centre at the Queen

Elizabeth Hospital and King’s Lynn Samaritans, who are all Freebridge chosen charities for 2016.

Free 24/7 HR advice line for members, to help save your money and protect your business. Use it today on 01455 852037

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

Norfolk Chamber of Commerce Committed to Business

JULY/AUGUST 2016

ViewfromtheBoard

Chamber role goes hand in hand with day job.

But, seriously, when he got here, this was an informative and useful meeting. What’s more, bringing such a high profile politician to Norfolk is testament to the lobbying and ‘pulling power’ of the Norfolk Chamber.

You won’t be surprised to learn that much of my role within the Chamber involves working with the finance team. I chair the monthly Audit Committee meeting, and right now we have more sessions coming up as we prepare for our annual audit, prior to the AGM. As a Chamber we take our corporate governance very seriously. We have a commercial attitude within a non-profit organisation. I see that as vital. After all, we’re managing our members’ subscriptions and it’s crucial that we maximise how they are used to deliver the best benefits for our members. As we repeatedly, and unashamedly say, ‘We Are Our Members’.

In this issue we ask Simon Watson, Partner at Lovewell Blake LLP, Chamber Board Member and Hon. Treasurer of Norfolk Chamber of Commerce for his ‘View from the Board’. He tells us what’s been, and what is, going on.

For me, one of the most significant recent events was having Cabinet Minister Greg Hands MP here in Norwich, with local MP Chloe Smith, giving Chamber members and local businesses the chance to interact with the man who is second only to the Chancellor in

forming policy on where and how government money gets spent.

Infrastructure and transport are always high on Norfolk’s agenda, so I think a point was well made (and you’ll see the irony) when Mr Hand’s train from London to Norwich was cancelled!

I was particularly pleased to attend one external meeting recently because it was at my old school!

I’m absolutely passionate about the links between business and education. The work we do within the Chamber in this area is so important. Spending some time with students, listening to their points of view, and helping them see what they need to do as they approach the world of work is always a pleasure; in my old school it was great!

Investing in Young People is something I’m close to in my ‘day job’ as well. At Lovewell Blake we

take on up to 20 trainees a year.

We wear our Investment in Young People badge with pride.

My job and my Chamber roles overlap in another way. I look after a wide range of SME clients, which means I’m tuned in to their worries and issues. Often I’m able to tell them that Chamber membership could prove very useful to them as the services and advice we provide are so comprehensive.

For example, talking recently with our new Police and Crime Commissioner, Lorne Green, I was able not only to tell him that cyber crime is one of local businesses major worries, but that the Chamber are already addressing it.

(In fact the previous issue of Norfolk Voice carried several informative articles on the subject).

I spend a lot of time working closely with Caroline Williams, our Chamber’s Chief Executive, helping to support our outstanding team, and I’m involved in recruitment as well.

All of this means that there is often Chamber business to discuss at the start, or end, - and sometimes both - of the day. It’s not a problem for me. In fact the links between being a Partner in a busy local business and having a seat on the Chamber Board are what makes it work. It’s all about business. And as you’ll hear us say quite a bit this year - at the Chamber we’ve been Committed to Business since 1896!

Kinki Boutique get ahead with a bespoke digital installation.

MembersNews inVoke Marketing showcased one of their quirkiest installations to date, based in the heart of Norwich at award-winning Salon Kinki Boutique.

As a creative and contemporary business, Kinki were looking for attention-grabbing design which would complement their ultra-trendy interior to be truly reflective of the brand.

With a focus on eye-catching movement, the installation displays promotional offers to help their salon products fly off the shelves. With the perfect location placed upon one of Norwich’s busiest shopping streets; this screen is sure to attract passers-by.

JULY/AUGUST 2016

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

43

Bamboo Mental Health 07718 130930 bamboomentalhealth.co.uk Health Services (inc Private)

Business Wiser 07788 786213 www.businesswiser.net Business Support

HJC Protective Coatings Ltd 01953 889924 www.hjcltd.com Manufacturing (General)

KakeCo 07788 230390 www.kakeco.com Technology

Bateman Groundworks Ltd 01493 444 644 www.batemangroundworks. co.uk Engineering

Clear Consulting and Design Ltd 01603 716048 www.ccandd.co.uk Construction (General)

HR Answers Ltd 07979 365724 www.hranswersltd.co.uk Human Resources Consultants

Kings Lynn Audi 01553 334490 www.kingslynn-audi.co.uk Car Services

Benedicts 01603 765377 www.restaurantbenedicts. com Leisure & Tourism

Gresham’s School 01263 714500 www.greshams.com Education

Insight Interim & Coaching ltd 07904 956124 www.newlevelresults.co.uk Coaching & Mentoring

Lockertek Ltd 01953 454 643 www.lockertek.co.uk Security Equipment

44 Ensure you access all the benefits available to you as a Norfolk Chamber member, these include: Business Support

Find New Customers

Influence Change

Access Advice

Free HR Online Document Library Over 500 HR documents available to view and download whenever you need them.

Networking Events Access our 70+ events a year to network with other Norfolk businesses.

Representation Ensure your voice is heard at a local, regional and national level.

HR Advice Line Free 24/7 HR advice line, whenever your business needs it.

Raise Your Profile Promote yourself through our website and social media.

Upload your news/blogs/events/ offers to our website and we will share them over social media.

Chamber Campaigns Join our campaigns for better broadband, mobile, infrastructure, and help us inspire Norfolk’s young people.

Legal Advice Line Free 24/7 Legal advice line.

Free Legal Expenses Insurance £1M worth of legal expenses insurance to cover the cost of representing your business should you become embroiled in certain legal disputes.

AA Breakdown Cover Up to 64% discount available to our members.

Primary Care Health Plan A very affordable absence and risk management tool, as well as an excellent employee benefit.

Norfolk Voice Free editorial in our bi-monthly magazine.

Online Directory Improve your SEO through your company listing as well as being found through our directory search.

Chamber Member Logo Use our logo on your website and literature.

For more information please visit: www.norfolkchamber.co.uk or contact us on 01603 729707 or email membership@norfolkchamber.co.uk

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

Quarterly Economic Survey Take part in the QES which is used by the Bank of England and the Chancellor to plan the future of the UK economy

Tax Advice & Protection Free 24/7 Tax advice line and Tax investigation insurance.

Chamber Sessions Free weekly training across a range of topics such as; Marketing, Social Media, Leadership etc.

Export Training Whatever your exporting role, we have a course that will help you and your company succeed.

Norfolk Chamber of Commerce Committed to Business

JULY/AUGUST 2016

NewMembers M A Barton - Bookkeeping & Accounts 01603 812568 mabartonbookkeepingandaccounts.co.uk Bookkeeping

Richard Johnston Limited 01953 888 381 www.richardjohnston.co.uk Logistics (Distribution/ Warehouse Services)

Monthind Clean LLP 01603 710101 www.monthindclean.co.uk Cleaning Services (Comm/ Indus/inc window cleaning)

Serenity Training Ltd 01508 447311 www.serenitytraining.co.uk Training Providers/Services

“Joining the Norfolk Chamber has been brilliant. I have been able to tell more people in the Norwich and Norfolk area exactly what type of marketing I do and this has led to new enquiries in my local area - a lot easier than constantly commuting to London. I am constantly uploading case studies and sharing my expertise on the Chamber website and am striking up good partnerships with like-minded people in similar industries.

There are also great membership offers and discounts too including free legal advice which I have put to good use.”

Daniel Tannenbaum, Tudor Lodge Consultants

Norwich Print Solutions Limited 01603 430730 www.norwichprintsolutions.co.uk Printers

Pipeshield International Ltd 01502 560900 www.pipeshield.com Manufacturing (General)

Tessellate Design Studio 01603 734858 www.tessellate.co.uk Graphic Design

The ICT Guys 07824 805291 www.theictguys.com Information Communication Technology (ICT)

Raise Your Profile Ltd 0800 634 7434 www.raiseyourprofile.com Marketing

The User Story 07814 758129 theuserstory.com Consultants

Remarkable Group 01603 567990 www.remarkablegroup.co.uk Marketing

TIPS for Good Management 01362 699392 www.tipsfgm.co.uk Training Providers/Services

JULY/AUGUST 2016

“At JMS we aim to update our profile on the website every 1-2 weeks minimum – usually with a news story featuring our latest work or involvement with local clients/events. This in turn often gets tweeted and mentioned in the Norfolk Voice magazine, expanding our audience and building our brand recall that much further with only one action from us which is great.

Francesca de Lacey, JMS Group Limited

Norfolk Chamber of Commerce Committed to Business

Vattenfall Wind Power Ltd 01736 0334612 corporate.vattenfall.co.uk Energy

Wymondham College 01953 609000 www.wymondhamcollege.co.uk Education

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

45

LastWord Name: Calum Colquhoun Position: General Manager Company: QHotels’ Dunston Hall Calum Colquhoun was appointed as General Manager of Dunston Hall in September 2015, ahead of a planned £2m refurbishment programme to bring the hotel back to its former glory. Calum moved back to Norfolk for the second time in January 2014, commencing his role at Dunston Hall shortly after he got married in August 2015.

Set in 150 acres of picturesque wooded parkland, Dunston Hall boasts 169 bedrooms and offers guests 11 conference and events spaces, idyllic surroundings for team building activities and a range of golf and spa facilities.

46

Calum’s appointment at the hotel follows over 30 years in the hotel industry, including roles as General Manager at QHotels’ Ashford International Hotel, General Manager at De Vere Daresbury Park Hotel and Regional General Manager at Macdonald Hotels in Shropshire/Cheshire.

What was your first job and what was the pay packet?

I was a dishwasher and then a waiter on £1.00 an hour. This was the first hotel that I worked in - I left the same hotel at 19 years old as Restaurant Manager before heading to London.

What do you always take with you to work?

I am a creature of habit and to be honest it’s more about what I forget to take if I ever go even slightly out of routine….not helpful!

What is the biggest challenge facing your business?

This is the most complex business I have ever been involved in – it is a genuine ‘Resort Hotel’ and is so busy in so many different

JULY/AUGUST 2016

market segments – the challenge is to constantly adapt the service standards and offering to suit the needs of each type of guest as they all need something slightly different.

If you were Prime Minister, what one thing would you change to help business?

I find it easy to make decisions for the good of the business – but I suspect I’d be a little too autocratic to take on the PM role… much as it appeals!

What can you see from your office window?

I see a very beautiful, sculpted golf course and gardens that are beginning to look as grand as they did in years gone by – I am very fortunate to be here.

If you could do another job, what would it be?

There is no job that has the level of intensity, job satisfaction and drive that this one has. I tried once to do something different…..it didn’t come close.

As a business person, what are your three main qualities?

Team builder, communicator – and driven to make change and succeed.

What was your biggest mistake in business?

I nearly lost my first GM position by allowing myself to be distracted by things that were not a priority for the business – would never let that happen again.

What advice would you give to aspiring entrepreneurs?

Get up early. Get the right people around you - and give them the support, tools and knowledge to do their jobs well.

What do you admire most in business?

Progress – wherever you’re at, there always must be progress. Every day, every week, every year.

If you could come back as an animal in your next life, what would it be and why?

I’d like to be a gun dog – rarely will you see a more fulfilled and happy animal.

NORFOLK VOICE • THE MAGAZINE OF NORFOLK CHAMBER OF COMMERCE AND INDUSTRY

Business Insurance from the experts.

Our insurance advisers will work with you to carefully analyse your business, identify the risks and provide tailored advice to minimise and protect against them.

As an independent insurance broker we have access to a wide range of insurers products allowing us to provide you with the best solution for your business.

With professional advice we can often improve your cover and still bring down your premium.

Add this service to our outstanding in-house claims team and risk management solution and you have your ideal insurance partner.

Talk to us today on 01603 218000

Speak directly to our team

01603 218000 www.alanboswell.com