your quick reference guide
welcome to the divi vacation club!
Your Membership opens the door to a world of magical and inspiring destinations, where you’ll play, explore and create timeless memories with your friends and family. Get ready, because the adventure of a lifetime starts here!
This guide will help “get your feet wet” by giving you some basic information about the Divi Vacation Club. For complete details about your Membership and all of its exciting benefits, consult your Divi Vacation Club Membership Agreement and Membership Guide or visit www.divivacationclub.com.
what are pure points?
Pure Points are your currency in the Divi Vacation Club – they are used to book travel and are the starting point to kick off an unforgettable vacation.
Pure Points are issued annually or biennially during the term of your Club Membership and are used to make reservations at participating destinations.* Each time you travel you use only the amount of Points needed for your trip, which is determined based on the time of year, destination, accommodation type and length of stay.
*Members with biennial usage are issued Points every other year during the term of their Club Membership.
accessing your membership online
step 1: how to access club information
• To Register – Go to www.divivacationclub.com and click “Login.” Select “Register Today” to be directed to the registration page. Enter your Divi Vacation Club contract number and the name of the contract owner or eligible user. Next, enter your first name, last name, address, telephone number, email address and create a password. Re-enter your password in the “Verify Password” field. If you would like to receive email offers and club news, check the “Yes” box. For “Account Type,” click on Divi Vacation Club Member. To finalize, click the “Submit” button.
• To Log In – Go to www.divivacationclub.com and click “Login.” Enter your established email and password. For “Account Type,” select Divi Vacation Club Member. Click “Log In.”
The most up-to-date club information can be accessed anytime through your exclusive Member Site at www.divivacationclub.com.
If this is your first time logging in to www.divivacationclub.com, you will be asked to create a personal login ID and password. From there, you can explore everything you need to know about your Membership.
• Forgot or Lost Your Password? – Click on “Reset Password.” Enter your established email and contract number. For “Account Type,” select Divi Vacation Club Member and click “Reset Password.”
• Need help? – Contact our Member Services Department via email at memberrelations@divivacationclub.com.
step 2: to make online transactions, set up your personal account
We value your security and ask that you establish a second login and password to access your Personal Account.
You will log in to your Personal Account when you wish to:
• Make a Reservation
• Bank Points
• Borrow Points
• Rent Points
• Check Your Points Balance
Payment Portal
• View Member History
• Update Personal Information
• Learn More About Divi Club Destinations
We’re excited to announce that we have launched a safe and secure payment portal where you can view and pay your loan, club dues, and operating fee. Register or log in here.
when you want to do any of the above actions for the first time, you will need to set up your personal account login ID and password, following these easy steps:
• After logging in at www.divivacationclub.com using Step 1, please click Personal Account Login, then click Login to Register or Log In to your Personal Account.
• To Register – On the login page, click the “Register Now” button. Enter your Divi Vacation Club contract number and the name of the contract owner or eligible user. Enter your first name, last name and email address, and create a login ID and password. Reenter your password in the “Confirm Password” field and click the “Create Login” button.
• To Log In – On the login page, enter your login ID and password, then click the “Sign In” button.
• Need Help? – If you forgot or lost your password or need to request a change to your login ID, contact a Vacation Specialist at 1-888-GO1-DIVI (461-3484) (Toll-free) or 1-305-925-3063 (International).
To make a Pure Points reservation at any participating Divi Club Destination, simply follow these steps!
Get Ready
Go to www.divivacationclub.com, log in to your Member Site and go to “Making
a Reservation.” Log in to your Personal Account (please make sure you have established a Personal Account Login). contracts, make sure you select the one you wish to use. Under “What do you want to do,” use the drop-down box to select “Make a Club Reservation” and click “Go.” Select when you want to travel, the number of nights you wish to stay, how many people are traveling and the resort you would like to visit, and click “Search.” Your search result will display the available resort(s) with travel dates, room types and total Points cost. Make your choice and click “Select.” Next, review your reservation information, fill out any special service requests and complete payment information, should transaction fees apply. Review your transaction details and confirm if you wish to receive an email with this information. To finalize, check the “Terms and Conditions” box and click “Confirm.” Once your transaction is complete, you will receive a reservation number (you can print this page).
1 2 3
Get Set
Make sure you are in the “Member Options” tab. If you have multiple
GO!
Once your reservation has been confirmed, you’re ready to travel. Enjoy an exciting
getaway where you’ll create lifelong memories.
*Reservations cannot be modified or cancelled online. Please call a Vacation Specialist to modify or cancel your reservation. If you prefer to make a reservation through a Vacation Specialist or need assistance, please call 1-888-GO1-DIVI (461-3484) (Toll-free) or 1-305-925-3063 (International). Vacation Specialists are currently available 7 days a week, Monday - Friday, 9:00 a.m. to 11:00 p.m., and on Saturday and Sunday, 10:00 a.m. to 6:00 p.m. (ET).
When making a reservation less than 5 days prior to check-in, please contact a Vacation Specialist.
how far ahead should I book my vacation?
For 7-night minimum reservations:
Book a 7-night minimum stay at any Club Destination up to 480 days - 1 day prior to reservation check-in, depending on your level of Club Loyalty Benefits.
For partial or nightly stay reservations:
Book a partial or nightly stay at any Club Destination from 120 days - 1 day prior to reservation check-in.
Booking your Home Week Priority? Just follow these steps:
Go to www.divivacationclub.com, log in to your Member Site and click “Making a Reservation.” Next, log in to your Personal Account (to establish a Personal Account Login, see page 15). Make sure you are in the “Member Options” tab. If you have multiple contracts, select the one you wish to use. Under “What do you want to do,” use the dropdown box to select “Reserve My Home Week” and click “Go.” Your travel and check-in dates will automatically appear in the “Make a Reservation” window. Enter 7 nights and click “Search.” Review your reservation information, fill out any special service requests and complete payment information, should transaction fees apply. Check the “Terms and Conditions” box and click “Select.” Review your transaction details and confirm if you wish to receive an email with this information. To finalize, click “Confirm.” Once your transaction is complete, you will receive a reservation number (you can print this page).
*Reservation booking windows vary depending on your level of Club Loyalty Benefits and type of Membership.
*Members with biennial usage are issued Points every other year during the term of their Club Membership.
banking, borrowing or renting pure points
You can bank, borrow or rent Pure Points anytime. Go to www.divivacationclub.com, log in to your Member Site and go to “Borrowing, Banking & More.” Simply click on the required action and log in to your Personal Account (please make sure you have established a Personal Account login).
Banking - Make sure you are in the Member Options tab. If you have multiple contracts, select the one you wish to use to bank your Points. Under “What do you want to do,” use the drop-down box to select “Bank My Points” and click “Go.”
Borrowing & Renting - Before borrowing or renting Pure Points, you must create your desired reservation. If you do not have enough Pure Points to complete the transaction, you will be prompted to borrow or rent more Points. Once you’ve made your selection, follow the instructions.
learning to read a points chart
Let’s say you want to travel to Divi Village Golf & Beach Resort and stay in a two-bedroom suite. Now you need to decide when you want to travel, so you use the resort’s Points Chart to determine how many Pure Points your vacation will require. For this example, let’s say week 30 works well with your family’s schedule. This time of year is in High Season, so you will use 68,000 Pure Points to take this vacation.
Planning your Pure Points vacation is easy with our Points Charts, available in your Membership Guide. As always, if you need assistance, call our team of Vacation Specialists at 1-888-GO1-DIVI (461-3484) (Toll-free) or 1-305-925-3063 (International).
The deadlines for banking and borrowing, and for rental Points usage vary based on your Membership level. Please refer to your Membership Guide for full details, or email Member Services at memberrelations@divivacationclub.com. *
*These Points values are based on a 7-night stay.
introducing the
Divi Vacation Club Members can travel the world through the Divi Vacation Club Marketplace, which includes Interval Membership. Interval’s Quality Vacation Exchange Network allows members to exchangetheir Pure Points to book travel to hundreds of worldwide destinations. With this program, Divi Vacation Club partners with third-parties, including companies like Interval, to provide exclusive benefits andservices accessible to members on a year-round basis.
Unlike other exchange networks, vacation planning through Interval International does not require you to commit your Points upfront. You can explore and plan with ease, and your Points will not be deducted until your reservation is confirmed.
To exchange successfully with Interval, you should follow these steps: Decide wher e you want to go and when. Interval has a wide variety of resorts and destinations to choose from, so it’s important to decide where and when you want to exchange your week before you start the process. You can search the Interval Resort Directory on the Interval website or in the Interval mobile app.
Request an exchange. Once you’ve found an exchange that you’re interested in, you can request it online or by calling Divi Member Services at 1.888.GO1.DIVI or at 1.305.925.3063
Complete the exchange: If a desired unit is immediately available, you will need to complete the exchange process by paying any applicable exchange fees.
Place an exchange request: If a unit that meets your travel needs is not immediately available, you should place a formal exchange request providing Interval with as many dates and resorts as possible. Be specific so that Interval’s computer systems can automatically match and confirm you to your desired accommodations.
Enjoy your vacation! Once you have completed the exchange process, you are all set to enjoy your vacation. Interval will send you a confirmation email with all of the details of your exchange. Here are some tips for exchanging successfully with Interval:
Be flexible with your dates and destinations. The more flexible you are, the more likely you are to find a successful exchange. Request exchanges early. The earlier you request an exchange, the more likely it is to be approved.
Be responsive to Interval’s communications. Interval will need to contact you to complete the exchange process. Be sure to respond to their emails and phone calls promptly. It is also very important to have an active membership profile established with Interval to facilitate visit IntervalWorld.com and click on Create Profile on the landing page.
benefits of the divi vacation club marketplace
Platinum Escapes: Interval Platinum members periodically receive special email invitations to purchase discounted lastminute Getaways. $50 off every Getaway: Interval Platinum members receive $50 off every Getaway they book.
Hotel Exchange: Interval Platinum members can exchange their week or points for a hotel stay at over 3,000 hotels worldwide.
Interval Experiences: Interval Platinum members can exchange their week or points for unique and exciting experiences, such as safaris, cruises, and theme park tickets.
VIP Concierge: Interval Platinum members have access to a VIP Concierge service that can help them with everything from booking travel to planning activities.
Interval Options: Interval Platinum members can use Interval Options to upgrade their exchange week, extend their stay, or book additional accommodations.
Discounted travel services: Interval Platinum members receive discounts on a variety of travel services, including car rentals, flights, and cruises.
Access to Interval Travel: Interval Platinum members have access to Interval Travel®, a full-service travel agency that delivers onestop shopping for everything and anything vacation-related.
Complimentary Guest Certificates: Interval Platinum members are eligible to request up to five (5) Guest Certificates annually without the payment of a fee. Guest Certificates allow members to assign their use of Getaway accommodations or exchange accommodations to family and friends.
Access to Interval Platinum Member Deals: Interval Platinum members can get up to 70 percent off select hotel bookings with special Interval Platinum Member Deals — available only at intervalworld.com!
Please note: Some of the benefits outlined above are only available with an Interval Platinum® Membership. For a complete list of benefits, check your Interval materials or log in to www.intervalworld.com. To confirm or upgrade your Exchange Membership level with Interval, please call 1-888-GO1-DIVI (461-3484) (Toll-free) or 1-305-925-3063 (International).
*While it is anticipated that Interval will provide the Divi Vacation Club Marketplace benefits under an ongoing contractual relationship, there is no assurance that the agreement between the Divi Vacation Club and Interval will continue for any particular length of time. All exchange requests are based on availability.
club loyalty benefits
Your Membership also includes Club Loyalty Benefits, our way of rewarding you just for being a Club Member! This elite benefits program offers you additional savings on many of the vacation services and amenities you’ll enjoy each time you travel to a Divi Club Destination. With exclusive discounts and VIP extras, you’ll reap the rewards of this program throughout the year. Plus, we provide Club Loyalty Benefits for all levels of Divi Vacation Club Membership, so no matter how many Pure Points you purchased, you can take advantage of a number of fantastic benefits.*
Our Club Loyalty Benefits deliver valuable savings on:
1.Club Services
2.Club Recognition
3.Club Amenities
The level of Club Loyalty Benefits you receive depends on the amount of annual Pure Points you purchased:
Silver Membership
Through 64,999 Pure Points
Gold Membership
65,000 through 99,999 Pure Points
Platinum Membership
100,000 through 299,999 Pure Points
President’s Elite Membership
300,000+ Pure Points
*Fees are subject to change. Services and amenities are subject to change without notice and can be discontinued at any time.
If you have questions about the Club Loyalty Benefits program or the level of benefits you receive, please contact Member Services at memberrelations@divivacationclub.com. Representatives are available to assist you Monday - Friday from 8:00 a.m. to 5:00 p.m. (ET).
To reach a Vacation Specialist, call 1-888-GO1-DIVI (461-3484) (Toll-free) or 1-305-925-3063 (International). We are available 6 days a week, Monday - Friday from 9:00 a.m. to 11:00 p.m., Saturday and Sunday 10 a.m. to 6 p.m., ET. You can also email your questions to divi@clubreservations.com, or visit www.divivacationclub.com.
For questions regarding Club Loyalty Benefits, please contact memberrelations@divivacationclub.com.
PRESIDENT’S ELITE PLATINUM @divivacation keep in touch
