2013 jul

July 2013 • Vol. 50 No. 7

THE OFFICIAL PUBLICATION OF THE ARIZONA MULTIHOUSING ASSOCIATION

By Tom Simplot, President and CEO, AMA

Gilstrap Honored with Lifetime Achievement Award

Where do we begin with Suzanne Gilstrap? Many of our newer AMA members may not know Suzanne personally.

But I can tell you one thing is for certain…most if not all of our industry have been impacted in some capacity by her work on behalf of the apartment industry. In fact, the annual Tributes Awards ceremony can be credited to Suzanne as she, as the AMA’s Executive Director, created the first ever awards dinner twenty-one years ago.

For those of you who do not know Suzanne, she has been our political face of the industry for over two decades. A fixture at the Arizona Capitol, Suzanne tirelessly protected our Continued on page 2

Phoenix Sees Largest Rent Increase Since 2007; Vacancies Plummet

By Pete TeKampe, Marcus & Millichap The April issue of Apartment News reported ‘Valley Rents Set to Increase’; subsequently, Phoenix area rents rose by their largest margin since fourth quarter 2007. First quarter 2013 also had the lowest vacancy rate since third quarter 2006. Concession offerings during first quarter 2013 were at their lowest level since third quarter 2007.

“The April issue of Apartment News reported ‘Valley Rents Set to Increase’; subsequently, Phoenix area rents rose by their largest margin since fourth quarter 2007.”

Professional Publishing, Inc PO Box 30327 Portland, OR 97294-3327

RENTS In first quarter 2013, Phoenix area rents were $12 higher than in first quarter 2012. The average rent in the Phoenix metro area in first quarter 2013 was $756, compared to $744 recorded one year earlier. From fourth quarter 2006 to fourth quarter 2007, weighted average asking rental rates increased $16. In the last Trends update, it was reported that rental rate increases were likely in the next 90 days and that ‘rental rate increases will be augmented and potentially accelerated by the demand manifested in the latest eviction information.’ The dollar rental rate increase of YOY rent changes in first quarter 2013 is two hundred percent higher than that observed in third quarter 2012. As of the writing of this article, the latest eviction information, preContinued on page 5

Current Resident or

PRSRT STD US Postage PAID Seattle, WA Permit #741

Trade Show Takes the AMA Away with International Theme

By AMA Summer always means vacations locally and abroad and the Arizona Multihousing Association’s annual Trade Show certainly swept its guests away to another land. The Trade Show committee, led by the visionary Kimberly Fitch of Nicolosi & Fitch, created a theme that brought inspiration and transported guests to another place.

Trade show guests stood near the Eiffel Tower, and the Hoover Dam, and other word landmarks that members presented.

Attendees went “Around the World with the AMA” as they explored the sold out trade show floor.

Teams created wondrous displays with international flair for more than 1,000 visitors. Every corner of the “globe” was represented in the PhoeContinued on page 11

FIRE • SMOKE WATER • WIND STORM • MOLD ACCIDENT 5830 W. Thunderbird Rd., Suite B8 PMB #305 Your ONE-STOP Glendale, AZ 85304 Restoration 480-818-1820 or 602-292-3987 Why choose ADANAC? For more information • Full-service general contractor. visit adanacent.com or email adanac@cox.net • 20 years in the restoration industry.

• • • • • •

Specialist in fire, water and storm repairs.

24/7/365 emergency service.

Old-World European craftsmen on staff.

We work to get you the highest settlement possible.

Access to a public claims adjuster at no cost.

Member of Restoration Industry Association (only 3 Valley companies) Offers five-year protection with warranty for materials and labor.

A+ Rating with BBB; No complaints with BBB or AZ Registrar of Contractors.

Holder of prestigious Certified Restorer designation.

Licensed, bonded, insured.

Restore Your Damaged Home or Business Quickly and Beautifully.

• • • •

Resource

RESIDENTIAL:

ADANAC’s skilled experts restore your home with craftsmanship and care, from foundations and flooring to ceilings and roofs, and everything in between. We can also complete major remodel projects, additions and new construction, from the ground up.

EMERGENCY: ADANAC gives you immediate expert response to your emergency damage 24 hours a day, 7 days a week, and 365 days a year.

COMMERCIAL:

MULTI-HOUSING:

When disaster strikes your business, every minute can cost you income. ADANAC has the equipment, materials and specialists to get you back in business quickly. ADANAC can also take your next refurbishment project with limited interruption to your property.

For restoration and reconstruction on multi-housing facilities of any size, ADANAC scales up quickly and responds rapidly.

Trust your restoration experts!

ADANAC is there for you every step of the way!

Specializing in fire, water and storm damage, ADANAC is nationally recognized within the restoration industry. Make no mistake, rebuilding a home or business requires a different skill-set than building a new home from the ground up.

Timely response is needed to protect and preserve the remaining structure.

Building materials, design, wiring and fixtures must be matched to the remaining structure. Issues such as moisture, mold, and debris may require attention.

Special insurance requirements must be considered. When it comes to reconstruction, you want experts. Since 2003, ADANAC has brought hundreds of Arizona homes and businesses back to life.

“We work directly for YOU, not the insurance company.”

9299 W Olive Ave., Suite #814 Peoria, AZ 85345-8378

623-266-2761

emergency:

623-748-4628

For more information visit adanacent.com or email gary@adancent.com Operation’s License #189034 - KB01 5830 W. Thunderbird Rd., Suite B8 PMB #305 Glendale, AZ 85304 480-818-1820 or 602-292-3987 For more information

notEs FroM thE chAir

Cool Happenings in the Summer

By Robert Hicks, Alliance Residential This year Arizona’s legislative session has kept us all glued to the news as our elected officials worked diligently, and long into the summer months, late into the evening, to pass the state budget and change the healthcare system in Arizona. In addition to the headline-making legislation, there were hundreds of bills moving through the legislature. Our advocacy team has been following a number of pieces of legislation affecting our industry and working on endorsements in upcoming races.

In the late summer and fall, Phoenix voters in some of the council districts will be asked to vote for their representative to the Phoenix City

Council. This regulating body impacts the operations of our industry in a myriad of ways and so it’s important that our members take the time to learn more about these candidates for office. I hope you will carefully review their credentials and their positions on issues. Our team reviewed these candidates on issues important to the multihousing industry and the AMAPAC committee has made their endorsements in this month’s issue.

The economic recovery continues as a measured pace which seems to give experts, investors, and the public some more confidence. Rents appear to be increasing slightly to meet the demands of the market. Recent announcements about new companies relocating to Arizona and expanding should improve the economic out-

look and bring new talent to the area.

The growing number of multifamily communities opening and in the planning stages demonstrate a longer term confidence in the market.

The AMA annual economic outlook should be the “must attend” event this year for your senior managers, owners and investors. This in depth look ahead, focused on our industry, will help you guide your planning in the future.

Many of us are escaping the heat of Arizona for the cooler pines of the north and the beaches of California.

For those of us here, there are plenty of opportunities to stay engaged.

Be sure to stay up to date on events throughout the summer in Tucson and in Phoenix through our website – www.azama.org. q

Please Visit Us At w w w . a z a m a . o r g

EliminEX TERMITE & PEST CONTROL Since 1981

Valleywide Services

ALL PHASES OF PEST CONTROL Residential and Commercial

• • • • • • • •

Termite Specialists / Free Estimates Bed Bugs Bee Service / Emergency Beehive Removal Scorpion Control / Free Estimates Ant Programs Rodents, Gophers, Wasps Pigeon Control

REASONABLE RATES PHONE QUOTES

OFFICERS CHAIR OF THE BOARD: Robert Hicks, Alliance Residential CHAIR ELECT: Kimberly Fitch, Nicolosi & Fitch, Inc. VICE CHAIR: Christine Shipley, Dunlap & Magee Property Management TREASURER: Chris Evans, HSL Asset Management SECRETARY: Amy Smith, Bella Investment Group IMMEDIATE PAST CHAIR: Lesley Brice, MC Residential

DIRECTORS David Adame, Tiempo, Inc. Vicki Allison, Allison-Shelton Real Estate Services Jen Ambrosius, Apartment Guide Chapin Bell, P.B. Bell Companies Reid Butler, Butler Housing Company John Carlson, Mark-Taylor Residential Mike Clow, Greystar Real Estate Partners Keri Conyers, Alliance Residential Liz Culibrk, Fairfield Residential Amy Davidson, Cox Communications Kohl Eisenhour, Riverstone Residential Ken Gould, Madeline’s Meticulous Adam Greco, Burns Pest Elimination Matt Koglmeier, Koglmeier Law Group, PLC David Kotin, Kay-Kay-Realty Lesa LaRocca, Riverstone Residential Pam McCarthy, Simply Better Management Omar Mireles, HSL Asset Management Greg Morehead, Fairfield Residential Melanie Morrison, MEB Management Services Kim Pacheco, Scotia Group Management Dale Phillips, Mark-Taylor Residential Jim Pierson, Legacy Capital Advisors Erica Reinke, Camden Property Trust John Rials, Greystar Real Estate Partners Mike Rochon, Distinctive Carpets, Inc. Mark Schilling, MEB Management Pam Shelton, Allison-Shelton Real Estate Services Pamela Sullens, Silver Mountain Real Estate Group Ike Tippetts, Rainforest Plumbing & Air Rondetta Troutman, Picerne Real Estate Group Debbie Willis, P.B. Bell Companies Lynn Zoroya, Redi Carpet

“Thank you Platinum Members” Adanac Enterprises Corp.

Apartment Guide Apartments.com/Republic Media Burns Pest Elimination Cox Communication Gorman Roofing Services, Inc. Koglmeier Law Group, PLC Kowalski Construction, Inc. Law Offi ces of Scott M. Clark, P.C. Rainforest Plumbing & Air Redi-Carpet-Arizona Valley Protective Services, Inc.

STAFF James Tunnell, Vice President jtunnell@azama.org Direct Line: 602-296-6212 Lucina Chavez, Community Relations Manager lchavez@azama.org Direct Line: 602-296-6213 Erika Kowalski, Operations Manager ekowalski@azama.org Direct Line: 602-296-6210 Robert Schmitz, Education Manager rschmitz@azama.org Direct Line: 602-296-6204 Amy Hindenlang Membership Administrator ahindenlang@azama.org Direct Line: (602)296-6209

TERMITE DEFENSE

8

LIC 5508 • CERT • INSURED www.eliminexpest.com Apartment News • July 2013

• Represents ethical rental housing providers in legislative, legal and regulatory matters.

• Provides services, products, educational programs and networking opportunities that enhance the general welfare and economic health of all our members.

• Cultivates opportunities for quality rental housing throughout Arizona.

Tom Simplot, President & CEO tsimplot@azama.org

602-942-BUGS 2

The Arizona Multihousing Association:

4

7

Michelle Rill, Events Manager mrill@azama.org Direct Line: 602-296-6205 Desi Brinkman Operations & Membership Coordinator dbrinkman@azama.org Direct Line: 602-296-6203

Cassidy Campana, Communications Manager ccampana@azama.org Direct Line: 602-770-6014 Stephanie Garcia Community Relations Coordinator sgarcia@azama.org Direct Line: 602-296-6208 Todd Bradford, Manager of Membership Benefit Services tbradford@azama.org Direct Line: 602-377-2553 Katie Allare Government Affairs kallare@azama.org Direct Line: 602-296-6211 Cathy A. Wagner, AMA Tucson – Director of Administration cwagner@azama.org Direct Line: 520-323-0643 FREE ext 401 Joanna Grassinger, AMA Tucson – Marketing & Member Relations jgrassinger@azama.org Direct Line: 520-323-0643

Apartment News (ISSN 0746-0686) is published monthly by Professional Publishing, Inc. for the Arizona Multihousing Consulting Corporation. Advertising rates available upon request. We are not responsible for nor guarantee any information, statements, products or services of any advertisers in the publication. The articles herein do not necessarily represent the views of the corporation or the majority of its members, unless so stated.

Reproduction in part or whole is forbidden without written permission. Complete control, management and ownership along with the copyright and trade name belong to the Arizona Multihousing Consulting Corporation, 818 North 1st Street, Suite L160, Phoenix, AZ 85004. Periodical postage paid at Snohomish, Washington.

Copyright © 2013 Arizona Multihousing Consulting Corporation.

All rights reserved.

POSTMASTER: Please send address changes to: Apartment News, PO Box 30327, Portland, OR 97207-3327.

Phone: 602-296-6200 or toll-free 800-326-6403. FAX: 602-296-6178.

Tucson Office: Phone: 520-323-0643. FAX: 520-323-3399

1

ArizonA Multihousing AssociAtion Lifetime ...continued from front page interests and was the driving force behind some of the most impactful and groundbreaking legislation in the State.

Whether you are a leasing agent, a maintenance tech, a regional manager or an owner, Suzanne probably had her hand in something that could have, or does, impact your job or the manner in which you perform your daily routine out on site.

Suzanne came to the AMA in 1989 when she was named executive director of the association. While overseeing the day-to-day operations of one of the largest trade associations in the state, Suzanne also served as the AMA’s chief lobbyist at the state and local levels of government - essentially juggling two separate and very demanding job functions at once.

In 1997, in order to fulfill her true passion of shaping public policy, Suzanne started what is now Capitol Consulting with her daughter Courtney (Gilstrap LeVinus), built it from the ground up and shaped it into one of the most successful local political consulting firms in Arizona. From there Suzanne went on to reshape the Arizona regulatory environment … saving AMA members billions of dollars, many of which would later be recognized by the National Apartment Association.

Over the years, Suzanne developed strong working relationships with the State’s key policymakers including

four governors and was always recognized as honest, professional and effective. Suzanne had the reputation of never being outworked on an issue or campaign...for Suzanne losing was never an option.

For the last twenty years, Suzanne has been dedicated to the mission of the AMA.

• The passage of the interior rental inspection fee preemption that is saving the industry nearly $17 million in annual inspection fees. Not to mention the pain and headaches that would go along with having our apartments inspected by the city each year. Those of you who own and operate in multiple states

It’s important to share a few highlights and ackoweldge the long-term impact of her work.

Over her career, Suzanne is credited with: • The passage and implementation of the property tax equity legislation that has saved apartment owners over $3.5 billion on their property tax bills since its passage in 1990.

That is $3.5 Billion with a B!

know that pain first hand.

• The passage of the rental tax preemption legislation that inhibits cities and towns from increasing their rental tax rates.

• It is because of Suzanne that our leasing agents are not required to be licensed by the Arizona Department of Real Estate and our maintenance technicians do not have to be licensed contractors. Once again this saves our industry hundreds

of thousands of dollars each and every year.

And trust me the list goes on. Each and every year Suzanne saved the industry from some circus or another, a real life wonder woman. Those members who have served on the Government Affairs Committee or on the Board know these issues first hand and the negative impact they would have had on our industry.

Suzanne was recognized by the National Apartment Association for “Excellence in Legislative Advocacy” for her work in creating one of the most successful association lobbying programs in the country and was also honored as the NAA’s “Executive Director of the Year” in 1992 in addition to receiving four NAA Paragon Awards for successes in government affairs. No other Association has received 4 Paragon awards for Government Relations!

Her service to the industry has been invaluable.

It is because of all of those years… all of those sleepless nights that she had, her fearless, tireless and nevergive-up attitude, all of those monthly government affairs meetings, phone calls and all the amazing things she did on behalf of the industry… that we honored her with the Lifetime Achievement Award. q

We are the apartment experts.

Apartment Brokerage | Wealth Building | Asset Management

Now serving Phoenix, AZ Joseph Chaplik President / Designated Broker

480.305.5600 | www.josephbernard.net Interested in joining our award-winning brokerage team?

Please call or visit our website for more information.

2

Apartment News • July 2013

ArizonA Multihousing AssociAtion

Gilstrap Grateful for Opportunities and Leadership Suzanne Gilstrap was honored with the Lifetime Achievement Award by the AMA. Below are her remarks from the Gala. The AMA would like to share her remarks and insights with the readers of the Apartment News.

Thank you. I am so honored to receive this award. And to receive it at this event is so very special. When we started this event 21 years ago I never dreamed it would become such a big deal. Our very first Tributes banquet had 300 attendees and we thought that was incredible. I never dreamed it would grow to over 1,000. It does my heart good to see it become such an important event for the apartment industry. The AMA family is to be congratulated for making it so.

Just a few thank you’s are in order--- and I don’t want to miss any of the great leaders that I have had the honor of working with for the past 25 years because they have all been great and each one has made a very special contribution.

First, thanks to Keith Withycombe and the late Dan Hakes for hiring me in 1989. It was a dream come true and still is to this very day.

Apartment News • July 2013

And for Ross McCallister for supporting me when I said I wanted to just become the lobbyist for AMA and leave the association management to someone else.

And to Chapin Bell, Nedra Halley, Matt Perrin, Mike Clow, Nancy Nicolosi, Tom and Pam Shelton, and Reid Butler who stood by us when we needed them to.

Most of all, thanks to my family who supported me through my career change before AMA, and during my career with AMA. I won’t go so far as to say “it takes a village,” but it does require a supportive and loving family.

I have just that and my three daughters, Julie, Heather and Courtney, my husband Hays and my granddaughter Stephanie are all here tonight to continue their support.

The AMA, as a family, has accomplished much together. I accept this award tonight, but it really is not just my award, it is our award. The AMA leadership and the dedicated members of the industry ALL share in the accomplishments of the last 25 years. It was and continues to be a group effort. I know you will always make it so.

I always called the AMA my baby, because we sort of grew up together.

Now my baby has grown up……you

are in good hands with Tom and my baby. q

3

ArizonA Multihousing AssociAtion

New Building Codes Approved Throughout Valley Including New Energy Code

By Courtney Gilstrap and Jake Hinman, Capitol Consulting

As

previously reported, cities across the Valley are in the process of adopting the 2012 family of building codes published by the International Code Council (ICC). The building codes set minimum safety, construction and fire prevention standards for buildings and non-building structures in order to ensure the health, safety and protection of the public.

Most jurisdictions are currently using the 2006 (ICC) building codes and many are making the jump to the 2012 codes, forgoing the 2009 edition (new codes are published every three years).

Part of the suite of codes is the 2012 International Energy Conservation Code (IECC) which contains substantial changes from previous IECC editions. The IECC sets design and construction criteria for the building envelope, mechanical and electrical systems, lighting and other energy uses associated with buildings. The IECC is predominantly a prescriptive code, meaning the code spells out exactly how energy efficiency com-

The first step in providing such meaning the home produces as much ponents are designed and installed.

The IECC is a separate and distinct flexibility is allowing builders to energy through renewable resources, code from what would be considered comply with either the residential such as solar panels, as it consumes. or commercial provisions of the en- A building complying with the 2012 a “green” code.

Most of the larger jurisdictions in ergy code; currently multi-family is energy code should score anywhere Arizona have already adopted some broken up into two chapters, com- between 70-73. Of note, several AMA version of the IECC, the 2006 edition mercial or residential, depending on members who have recently conbeing the most common. The 2012 the building height. The two chapters structed new apartment homes have IECC significantly increases the en- have very different requirements (in- reported HERS scores ranging from ergy efficiency requirements for all sulation standards, testing standards, the low 60s to the low 70s.

What’s unique with HERS, is that building types. If the 2006 IECC is etc) and may not be suited to a speconsidered the current energy stan- cific multi-family project. The AMA’s it is a “performance” standard, aldard, the 2012 IECC will increase amendment to the code allows build- lowing the designer to choose how the energy efficiency of buildings by ers to make this choice between chap- the standard is met so long as the 30%. The energy code only applies to ters based on their project’s unique identified HERS score is achieved. new construction or any buildings design. Most of the jurisdictions If jurisdictions choose to adopt the that have or will be adopting the “HERS amendment,” as proposed by undergoing major renovation.

2012 IECC have chosen to adopt this the homebuilders association and the Alternative Path to Compliance AMA, builders can choose the HERS Energy efficient buildings seems to (AMA) amendment.

The second component has been path instead of complying with the be the wave of the future, in part due to federal mandates passed on to the met with a little more resistance, but prescriptive requirements of the local jurisdictions, but also the politi- we are confident that it will become 2012 IECC. Again both amendments cal climate and marketplace demand a more widely accepted practice in achieve the AMA’s objective of profor new energy efficient buildings. the future. The Homebuilders Asso- viding the greatest amount of flexWith this in mind, the AMA’s position ciation of Central Arizona, with the ibility with the new energy efficiency is simple, if local jurisdictions choose AMA’s support, is recommending standards.

The city of Phoenix has formally to adopt the new energy code (again that cities adopt an alternative path some jurisdictions are mandated by to compliance for the energy code adopted the 2012 building code including the AMA amendment and the federal government), then build- utilizing the HERS Index.

• Logos are provided on the CD in all three forms: The home energy rating system or the HERS amendment. We are working officials should grant designers all black, reversed to white, or in PMS 280 Blue/PMS 7543isGray or 4/color applications. ing with other jurisdictions to recthespot nationally recogand builders the greatest amount of HERS Index Please see below for specific use examples. flexibility to achieve this new energy nized scoring system for measuring ommend that they adopt the same a home’s standard.

• No other colors are acceptable for use for the logo. energy performance. Based amendments in order to achieve reon testing results, an energy-rated gional consistency.

• No altering of the logo is allowed. If you have a special circumstance requires somethingWe notwill provide another update home receives a HERSthat Index Score. provided on the CD, please call NTN NaTioNaL HeadquarTerS 1.800.228.0989 for assistance.

The HERS Index Score can be de- regarding the new building codes, scribed as a sort of miles-per-gallon including the energy code, as soon as • Logos should not be put over a busy background. sticker for homes to measure energy more jurisdictions formally adopt the efficiency. A new home or building codes.

If you have any questions regardtypically receives a score between BLACK WHITE (with 40% gray circle) “100” and “0” based on its perfor- ing the new energy code, please let mance; a lower number represents a me know. q more energy-efficient home.

Courtney LeVinus is a principal with A comparable building designed to the 2006 energy code would typi- Capitol Consulting and Jake Hinman cally receive a “100” HERS score. leads legislative affairs for the firm. They A building receiving a score of “0” can be reached at 602.712.1121. would be considered energy neutral,

Color Standards for National Tenant Network Logo

WHAT ARE YOU WAITING FOR? CRIMINAL REPORTS? • With NTN, Instant means instant – 15 seconds

CORRECTION

QUALITY DATA?

• NTN has the largest proprietary database of resident performance history

Blue PMS 280/Gray PMS 7543

The June edition of Apartment News featured an interview with Joseph Chaplik, President of JosephPMS Bernard Investment Real Estate. The headline should have 280/PMS 7543 over color read “6 Questions with Joseph Chaplik.”

PERSONAL SERVICE? • Arizona office ready to help you succeed

DON’T WAIT ANY LONGER……

CALL NTN TODAY NTN-ARIZONA@NTNONLINE.COM uNaCCePTaBLe CoLor uSaGe

480.607.5288

do NoT change the color

do NoT alter in any way

do NoT put over a busy background

YOU CAN HAVE IT ALL National Tenant Network ..because Resident Screening is more than just the promise of a low price 4

Apartment News • July 2013 02

ArizonA Multihousing AssociAtion Market Update ...continued from front page viously noted to be the most reliable indicator of near- and intermediate term rental rate changes, suggests that continued rental rate increases will occur in 2013.

Highest Submarket Rents in First Quarter 2013 North Scottsdale/Fountain Hills .....

North Tempe .........................................

North Paradise Valley ........................

South Scottsdale ..................................

Chandler ..............................................

$979 $929 $893 $892 $891

North Scottsdale/Fountain Hills again was ranked first with the highest rent among all 30 submarkets.

North Tempe was the only submarket with average rents above $900 for the period. Every other submarket in the top five rental category had weighted average asking rents above $890 for the period. Every submarket in the top five rental rate category also had higher rents than recorded one year earlier. Chandler was the only submarket in this category with a vacancy rate above 9 percent for the period. Two of the submarkets in this category, South Scottsdale and North Scottsdale/Fountain Hills respectively had the lowest and second lowest vacancy rates for the period.

Lowest Submarket Rents in First Quarter 2013 Central Black Canyon ........................

West Central Phoenix .........................

Metrocenter .........................................

West Phoenix .......................................

Glendale ...............................................

$575 $580 $615 $623 $629

Central Black Canyon usually ranks as having the Phoenix area’s lowest average rental rate. This was the case in first quarter 2013 with average rents of $575. Central Black Canyon, West Central Phoenix, and West Phoenix all recorded higher rents in first quarter 2013 compared with first quarter 2012. Metrocenter and Glendale respectively lowered rents by $15 and $4 to combat high vacancies that existed during the time between first quarter 2012 and first quarter 2013. West Central Phoenix and West Phoenix were the only two submarkets in the lowest rent category to have vacancies under ten percent during first quarter 2013.

VACANCY Valley vacancies during first quarter 2013 were 8 percent, the lowest since third quarter 2006 when vacancies stood at 7.7 percent. First quarter 2013 was the thirteenth consecutive quarter that vacancies were lower than the same period of the prior year. In first quarter 2013, 73 percent of all submarkets recorded vacancies lower than those observed in first quarter 2012. The period also saw 77 percent of Valley submarkets with rents higher in first quarter 2013 compared to first quarter 2012.

Highest Vacancy Rates in First Quarter 2013 North Central Phoenix ......... 16.7 percent Central Black Canyon ........... 15.1 percent Glendale .................................. 11.3 percent Metrocenter ............................ 10.2 percent Southeast Central Phoenix ..... 9.8 percent Apartment News • July 2013

Central Black Canyon usually has the Phoenix area’s lowest rent and highest vacancy and in first quarter 2013, the submarket had the Phoenix area’s second highest vacancy. North Central Phoenix had the highest vacancy for the period. North Central Phoenix and Glendale recorded higher vacancies in first quarter 2013 compared to first quarter 2012 while Central Black Canyon, Metrocenter and Southeast Central Phoenix all recorded lower vacancies for the same period.

Lowest Vacancy Rates in First Quarter 2013 South Scottsdale ......................

North Scottsdale/ Fountain Hills ..........

Central Valley ...........................

Southeast Valley ......................

South Tempe ............................

4.8 percent 5.1 percent 5.4 percent 5.5 percent 5.6 percent

South Scottsdale had the Phoenix area’s lowest vacancy rate in first quarter 2013 at 4.8 percent. North Scottsdale/Fountain Hills was 3/10 of a percentage point behind at 5.1 percent with the Phoenix area’s second lowest vacancy rate for the period. North Scottsdale/Fountain Hills is the only submarket in the low vacancy category with a higher vacancy rate in first quarter 2013 than it recorded in first quarter 2012.

Largest Percentage Rent Increases from First Quarter 2012 to First Quarter 2013

South Phoenix .......................... 5.3 percent North Tempe ............................ 5.1 percent South Paradise Valley ................ 5 percent South Scottsdale ...................... 3.5 percent Uptown/Central Phoenix ...... 3.4 percent

“South Phoenix landlords were able to increase rents by 5.3 percent from first quarter 2012 to first quarter 2013 due to area vacancies falling from 9.3 percent to 6.5 percent.”

South Phoenix landlords were able to increase rents by 5.3 percent from first quarter 2012 to first quarter 2013 due to area vacancies falling from 9.3 percent to 6.5 percent. In fact, every submarket in this category reported lower vacancies in first quarter 2013 compared to first quarter 2012. As noted above, South Scottsdale had the lowest vacancy of all 30 submarkets for the period and it had the Phoenix area’s fourth largest percentage increase in average rents for same period at 3.5 percent.

Largest Percentage Rent Decreases from First Quarter 2012 to First Quarter 2013

Northwest/ Southwest County . -6.9 percent Ahwatukee ................................. -3 percent Metrocenter ............................. -2.4 percent West County ............................... -1 percent Peoria/Sun City ..................... -0.9 percent

Northwest/Southwest County landlords continue lower rents in order to maintain a relatively low vacancy rate. The 6.9 percent rent reduction is also indicative of the difficulty in keeping non-infill located apartment communities full and on

a rising rent schedule. This area typically has a high concession ratio as well. Rental rate reductions for the area have been effective as vacancies currently stand near three year lows.

One of the microeconomic drivers in the Ahwatukee submarket is single family housing. Area landlords have had to compete with rental homes and consequently, have lowered rents 3 percent to maintain relatively high occupancy and a low concession ratio.

CONCESSIONS First quarter 2013 was the twelfth consecutive quarter that the percentage of communities offering concessions declined compared to the same quarter of the prior year. Concessions stood at 67 percent in first quarter 2013 compared to 72.5 percent in first quarter 2012.

Highest Percentage of Communities Offering Concessions in First Quarter 2013 West Phoenix .............................

Glendale .....................................

Northwest Black Canyon ........

West Central Phoenix ..............

Metrocenter ...............................

92 percent 89 percent 86 percent 83 percent 80 percent

Fountain Hills had the second lowest concession ratio for the period. With continued improvements in economic conditions, concessions will mollify further this year and market conditions in several submarkets are indicating a need for newly constructed apartment units.

NEW CONSTRUCTION In first quarter 2013, there was one project comprising 60 units added to the Phoenix metro area’s housing stock. This compares to two projects totaling 330 units built in first quarter 2012; no new apartments constructed in first quarter 2011; two projects totaling 425 units in first quarter 2010, nine projects totaling 2,793 units in first quarter 2009; five projects totaling 1,334 units in first quarter 2008; three projects totaling 1,025 units in first quarter 2007; two projects totaling 334 units in first quarter 2006; four projects totaling 782 units in first quarter 2005; five projects totaling 1,118 units in first quarter 2004; four projects totaling 971 units in first quarter 2003; and eleven projects totaling 2,214 units in first quarter 2002.

Most Units Scheduled For- or Under Construction as of First Quarter 2013

Every submarket in the highest concession ratio category in first quarter 2013 is located on the west side of the Phoenix metro area. West Phoenix had the highest concession ratio, 92 percent for the period. From first quarter 2012 to first quarter 2013, this submarket’s vacancies fell from 11.8 percent to 9.4 percent while asking rents increased 0.5 percent. It has been proven that lowering rents is more effective at keeping vacancies low and enhancing property revenue streams and asset values than offering high concessions. Area landlords would be better served to lower asking rents, employ thorough resident screening programs and employ resident retention and property operational stability programs instead of increasing concessions.

As of first quarter 2013, South Scottsdale had the most number of units scheduled for- or under construction. The submarket had 1,061 units in four projects being built.

North Tempe, the submarket that borders the South Scottsdale’s southern edge was second in immediate development pipeline with four projects comprising 926 units currently being built. As of first quarter 2013, there were 26 apartment projects comprising 5,048 units in the immediate development pipeline.

Lowest Percentage of Communities Offering Concessions in First Quarter 2013

Most Units in Future Development Pipeline as of First Quarter 2013

Central Valley ............................

North Scottsdale/ Fountain Hills ...........

North Paradise Valley ..............

Ahwatukee ................................

South Phoenix ...........................

29 percent 31 percent 37 percent 38 percent 48 percent

Central Valley had the Phoenix area’s lowest concession ratio in first quarter 2013. As previously noted in Trends, this submarket is served by the metro light rail system and rental home consumers seeking convenience, access to jobs, education, popular restaurants, major entertainment venues and a living experience that benefits the environment demand units in the area. The concession ratio is not the only metric that demonstrates the demand and benefits of having light rail serve this infill location. Central Valley landlords increased rents 2.4 percent and the area experienced a 200 basis point drop in vacancies from first quarter 2012 to first quarter 2013. North Scottsdale/

South Scottsdale ...................... 1,061 Units North Tempe ............................... 926 Units Southeast Valley ......................... 610 Units Central Valley ............................. 460 Units Cave Creek .................................. 436 Units

North Scottsdale/ Fountain Hills .........

South Scottsdale ......................

Southeast Valley ......................

North Tempe ...........................

Cave Creek ...............................

3,048 Units 3,019 Units 2,881 Units 2,664 Units 1,591 Units

North Scottsdale and South Scottsdale are the two submarkets with the greatest number of apartments in their future development pipeline, totaling 6,067 units. As of first quarter 2013, there were 21,207 units composing 77 projects in the future development pipeline. q Pete TeKampe is a commercial real estate broker who specializes in creating wealth for private real estate investors.

He is a Vice President Investments at Marcus & Millichap and can be reached at ptekampe@marcusmillichap.com or by calling 602-687-6767. *Source: RealData Inc/Phoenix; Peter E. TeKampe, P.C.

5

ArizonA Multihousing AssociAtion

Beauty: Does Multifamily Have It

By LinnellTaylor Marketing

T

hink Craigslist and how successful the site is for anything from apartment marketing to selling used furniture all while being one of the dullest, ugliest sites. During his general session Beauty: Does Multifamily Have It? at this year’s Apartment Internet Marketing Conference, Gary Angel, president and CTO of Semphonic, quickly and passionately

got the online marketers in attendance to question: “so beauty – does it even matter?”

There is no right answer for every company. Google and Apple – both companies are highly successful but have vast differences in how they view the purpose of and use elements of beauty. “Think about the measurement of beauty – it’s in the eye of the beholder,” challenged Angel. “Any piece of creative will work better for some than others. Beauty isn’t always

functional so you have to make decisions – beauty versus functionalism.”

For Craigslist its success comes from functionality; it was designed to meet user need, not be “pretty.” So to balance the desire for beauty with need for functionalism Angel offered methods to evaluate the effectiveness of creative elements: • Behavioral – Does beauty support function and influence behavior?

Are visitors engaging your site

more; are they staying on pages longer and drilling deeper into your site? Or are they quickly bouncing off? “Measure every site component by its effectiveness in a particular role. Track functional measurement by comparing page effectiveness with different aesthetic treatments. All the analysis in the world can never replace the need to test,” said Angel.

• Voice of Customer (VoC) – Angel says to engage user surveys to ask about opinions, likes and dislikes.

Make sure your online surveys are relevant to the survey taker – not about what you want. Practice proper segmentation. Ask why were they here, what were they trying to accomplish on my website? Ask about them and then tie that back into your art and its effectiveness.

Ultimately what it comes down to is this: examine the intersection of VoC and behavioral analysis to determine what elements of beauty and functionality need to be enhanced, changed, improved. Sometimes ugly and functional is better than pretty and a pain. q

SUSTAINABILITY

COLOR

Gary Angel challenges AIM Conference attendees with “so what is beauty and does it matter?”

INNOVATION

PPG Pittsburgh Paints introduces .... the Maintenance Specialist Team, serving the state of Arizona, with dedication to the multifamily segment.

We provided many services including: Convenient E-Billing Onsite delivery Maintenance Training Classes

Please contact the Specialist in your area with any questions.

Facts About PPG

Amy Cooper-East Valley 602-319-7230 amy.cooper@ppg.com Rick Secor-West Valley 480-440-7410 rsecor@ppg.com Juleen Shetterly-Tucson 520-310-9509 jshetterly@ppg.com

6

PPG Architectural Coatings Because Every Job Matters

www.voiceofcolor.com Apartment News • July 2013

ArizonA Multihousing AssociAtion

Building the Right Campaigns Online to Attract Students

By Linnell Taylor Marketing

C

laire Murphy, national director of marketing for Grand Campus Living joined Madison Meier, Campus Advantage’s national director of property management systems and moderator and industry consultant Casey VanZandt in an in-depth, quick-witted and fast moving look at how to best market and advertise to student housing during this year’s Apartment Internet Marketing Conference.

“Responsive designed websites are a necessity,” said Madison Meier. “If your site is not mobile friendly, students will move right on to the next site.”

First and foremost: websites. We all know this interconnected, mobile and agile generation goes straight online to conduct apartment searches.

How to best ensure connectivity with them? “Responsive designed websites are a necessity,” said Meier. “If your site is not mobile friendly, students will move right on to the next site.”

“Your site has to have visual impact for students to pay attention,” added Murphy. “It has to be user friendly with fast download times.

Google will drop you down in searchability when images take more than 1.5 seconds to download.”

When engaging onsite staff to assist in advertising, social media and SEO it is important they have a strong understanding of why they are doing what they are doing. “Students will do more long tail searches. They are more specific and use more words,” explains Murphy. “By educating our staff they are better prepared to ensure all the keywords are included in all social media.”

So how do you manage the everchanging, fast paced world of all things social media? Here’s what the ladies had to say about it: • Facebook: Work hard to get 250 fans. Once there you can purchase sponsored stories that tell you what your friends are doing. This typically leads to their friends searching thru and liking your page too.

Students are 80% more likely to like something if friends already do it, said Meier.

• Instagram: Van Zandt emphasizes the importance of cross promotion with #hashtags between #Instagram and #Facebook. #Supercool from #search standpoint. It delivers the ability to #buildfollowing on Instagram through Facebook and #viceversa.

• Vine: Murphy and team plans to use it as a resident referral contest – shout out your favorite amenity.

“We will see how it does. It is ok to fail because you learn. We don’t use FourSquare because students don’t use it.” q

Student Housing Campaigns at AIM 2013 — with Madison Meier, Claire Murphy and Casey VanZandt.and does it matter?”

ON-SITE-NW SEATTLE

VALLEY, METRO, ARIZONA APT. NEWS

Salsbury Industries

Dec P l eFeb, a sApr, e Jun, V iAug, s i Oct, t U s At www.azama.org

1010 East 62nd Street, Los Angeles, CA 90001-1598 Phone: 1-800-624-5269 • Fax: 1-800-624-5299 Apartment News • July 2013

7

ArizonA Multihousing AssociAtion

So Many Apps, So Little Time Look for app-ortunities that make life easier for you and your residents

By Nick Frantz, One Call Now

I

have a friend who’s nuts about apps. He’s always downloading the latest and greatest. Whenever we meet, he tells me about a new one he’s found. The last time we talked, he said, “So many apps, so little time.”

Now that was a comment that stuck.

Apps… all these wonderfully creative little tools. Some are useful.

Some are just fun. But for me, the best ones are the apps that save us time.

There are dozens of apps available to help property managers. But resident-specific apps would be a big help, too. So how do you cut through the clutter to find them?

A

Think “functions” first… then look for the apps.

Here are three primary functions that provide ample app opportunities for you and your residents: 1. Maintenance Requests In a 2011 SatisFacts Research survey, residents reported that the quality of maintenance services is the number one factor influencing retention. Number one! You want— you need—to make maintenance requests, scheduling and follow-up easy for you and easy for your residents.

Your property management software may offer an app for residents to use to submit maintenance requests.

Maintenance issues don’t always wait until you’re in your office. Use your message notification service to confirm appointments and satisfaction. Check for apps that allow you to communicate with residents and staff anytime, from anywhere. And apps that make it easy for message recipients to add appointments to their calendars.

2. Payment Processing Online payment processing is good for your cash flow. Some property management software offer payment processing apps for residents. Use your message notification service to send automatic reminders that help keep payments coming in on time.

3. Communications In the same 2011 SatisFacts Research survey, residents ranked the ability to easily communicate with the community staff fourth in nearly 50 items analyzed. A good message notification service helps property managers meet the challenge of timely communications with staff and residents. But managing the daily flow of incoming communications is challenging for recipients, too. Again, look for apps from your message notification service that are created specifically help recipients manage their messages and their calendars.

Time is a valuable commodity.

With only so much of it in a day, it’s a struggle to keep up—to get everything done. Hassle-free time savers are always welcome. Make life easier for you and your residents with apps that shave minutes off your days and turn multiple steps into just a few taps. q Nick Frantz is the National Sales Manager for Property Management Solutions at One Call Now. He specializes in Property Management solutions – commercial and residential – assisting in communications between property managers and staff/residents. For more information regarding resident communication solutions please visit www.onecallnow.com, or call (877) 698-3262 to find out how thier text, email and voice messages can work for your community.

Please Visit Us At www.azama.org

RMOR FIRE PROTECTION, INC.

Sunny Lewis sunny@armorfirepro.com

Cell 480-238-0625 Office 480-633-5922

Armor Fire Protection is a locally owned and operated company that has been in the valley for over 15 years.

We offer all Fire Protection Services, Maintenance, Repairs, and New installs for; Sprinkler Systems, Kitchen Hood Suppression Systems, Fire Extinguishers, Commercial and Residential Annual Inspections and Certifications, Sales, E-lights, Alarms, Hydrants, and Backflow Tests.

www.armorfirepro.com 8

Apartment News • July 2013

ArizonA Multihousing AssociAtion nEW MEMBErs REGULAR MEMBERS 3822 S. 62ND LANE 3822 S. 62nd Lane Phoenix, AZ 85043 Phone: (805) 208-2722 Contact: Gregory A. Charles IROC AEROTERRA SENIOR APARTMENTS Leasing Office 675 N. 16th St. Phoenix, AZ 85006 Phone: (602) 253-5010 Fax: (602) 253-5008 Contact: Julianne Davy Units: 60 Management Co.: Dunlap & Magee Property Management Inc. CITY PLACE Leasing Office 802 N. 30th Street Phoenix, AZ 85008 Phone: (602) 374-2974 Fax: (602) 374-3665 Contact: Tina Beland Units: 134 Management Co.: Celtic Property Management

COLORADO CARPET CLEANING 108 S. 83 Place Mesa, AZ Phone: (720) 374-1222 Contact: Chris Pennington Business Code: Carpet Cleaning/Restoration

HIGHLAND METRO Leasing Office 912 W. Highland Ave. Phoenix, AZ 85013 Phone: (602) 244-1006 Contact: Wendy Weiske Units: 62 Management Co.: Dunlap & Magee Property Management Inc.

ASSOCIATE MEMBERS

JERRY DANYLAk 813 E. Cheryl Dr. Phoenix, AZ 85020 Phone: (480) 478-2747 Contact: Jerry Danylak IROC

APT COMPANIES INC. 3760 Convoy St., #220 San Diego, CA 92111 Phone: (858) 279-2787 Fax: (858) 573-2785 Contact: David Carchidi Business Code: Employment Services ELAN RESIDENTIAL 3500 N. Hayden Rd.- Sales AqUA SCIENCE Scottsdale, AZ 85251 7440 S. Priest Dr. Phone: (480) 656-2565 Tempe, AZ 85283 Fax: (480) 656-2565 Phone: (480) 444-7680 Contact: Cheryl King Fax: (480) 889-0352 Business Code: Real Estate Contact: Michael Buehrle Brokers/Multi-family Business Code: Misting,Solar Water Heating,Water Condi- ELEMENT GENERAL tioning & Purification CONTRACTOR OF ARIzONA BORDER STATES 255 N. Center Street ELECTRIC Suite 106 5519 E. Washington Street Arlington, TX 76011 Phoenix, AZ 85034 Phone: (817) 375-8453 Phone: (602) 244-0331 Fax: (817) 375-8458 Fax: (602) 231-8535 Contact: Raymond Cate Contact: Keeley Mahoney Business Code: General Business Code: Electrical & Contractor-Licensed/Bonded Lighting Contractors & Serfor Comm/Res. vices ESUPPLY SYSTEMS, LLC CBIz INSURANCE 7800 IH-10 West SERVICES, INC. San Antonio, TX 78230 3101 N. Central Ave, #870 Phone: (210) 979-6670 Phoenix, AZ 85012 Fax: (210) 979-6680 Phone: (602) 643-0102 Contact: Scott Stamilio Fax: (602) 266-7206 Business Code: Software for Contact: Douglas Fyfe Apartment/Residential PropBusiness Code: Insurance erty Mgmt

LAkEVIEw VILLAS Leasing Office 3140 Kearsage Dr. Lake Havasu City, AZ 86406 Phone: (928) 855-5180 Fax: (928) 855-3285 Contact: Tina Beland Units: 84 Management Co.: Celtic Property Management

MAMMOTH APARTMENTS Leasing Office 14930 S. Highway 77 FRANCISCO A. GARCIA Mammoth, AZ 85618 8356 N. Washakie Way Phone: (520) 487-2005 Tucson, AZ 85741 Fax: (520) 487-0229 Phone: (520) 991-5430 Contact: Gregg Ramsey Contact: Francisco A. Garcia Units: 27 IROC Management Co.: Del Jon Properties GINGER FORD 5372 W. Leatherflower Ln. OCOTILLO APARTMENTS Marana, AZ 85658 Leasing Office Phone: (520) 219-8121 1780 W. Missouri Ave. Contact: Ginger Ford Phoenix, AZ 85015 IROC Phone: (602) 242-5371 Contact: Erika Kortlang Units: 173 Management Co.: Dunlap & Magee Property Management Inc.

AARROw ADVERTISING 20701 N. Scottsdale Rd. #107-230 Scottsdale, AZ 85255 Phone: (602) 750-7181 Fax: (480) 302-7816 Contact: Nick Teschler Business Code: Advertising

COMPzILLA.COM LLC 100 Hancock Street Lodi, NJ 07644 Phone: (973) 975-7820 Contact: Jonathan Cohen Business Code: Marketing,Marketing, Research & Statistics

GOLF CARS OF ARIzONA 4888 E. 22nd St. Tucson, AZ 85711 Phone: (520) 790-2400 Contact: Gary Anderson Business Code: Golf Carts/ Utility Vehicles JOSEPH BERNARD INVESTMENT REAL ESTATE 14362 N. Frank Lloyd Wright Blvd.

Suite 1000 Scottsdale, AZ 85260 Phone: (480) 305-5600 Fax: (503) 546-9395 Contact: Joseph Chaplik Business Code: Apartment Brokerages LOVITT & TOUCHE 1050 W. Washington Street, #233 Tempe, AZ 85281 Phone: (602) 956-2250 Fax: (602) 956-2258 Contact: Robert Salas Business Code: Insurance– Commercial NCC BUSINESS SERVICES 9428 Baymeadows Road, Suite 200 Jacksonville , FL 32256 Phone: (888) 880-6020 Fax: (904) 352-2752 Contact: Mindy Himmel Business Code: Collection Agencies

OMEGA PROTECTIVE SERVICES LLC 4809 E. Thistle Landing Drive, Suite 100 Phoenix, AZ 85044 Phone: (480) 699-5460 Fax: (480) 699-1684 Contact: Mike O’Connor Business Code: Security Guard Services ONECALLNOw.COM 726 Grant Street Troy, OH 45373 Phone: (818) 815-8620 Fax: (937) 573-2330 Contact: Katie Love Business Code: Technology: Mass Messaging Service RED HAwk FIRE & SECURITY 2611 S. Roosevelt St. Suite #101 Tempe, AZ 85282 Phone: (480) 344-6300 Fax: (480) 344-6303 Contact: Dennis Miguel Business Code: Alarm Systems RED HAwk FIRE & SECURITY (TUCSON) 1881 E. 18th Street Tucson, AZ 85719 Phone: (520) 388-1100 Fax: (520) 547-0423 Contact: Brian Beezley Business Code: Alarm Systems SOCIAL MEDIA MADE EASY 3827 SW Hall Blvd.

Beaverton, OR 97005 Phone: (503) 646-8700 Fax: (503) 521-7629 Contact: David Butler Business Code: Marketing

Join AMA

on Facebook, Twitter & LinkedIn

• Facebook: “Arizona Multihousing Association” • Twitter: “AZMultihousing” • LinkedIn: “Arizona Multihousing Association” (Group search) Apartment News • July 2013

FREE ESTIMATES PROFESSIONAL PROMPT SERVICE

9

ArizonA Multihousing AssociAtion ProVisionAl MEMBErs Editor’s note: All applicants who are applying to be Regular or Associate members of the Arizona Multihousing Association must complete the application and pay applicable dues. The applicant shall agree to abide by the provisions of the Articles of Incorporation, the Bylaws of the association, and by the Code of Conduct prescribed by the association.

The applicant will then be classified as a Provisional member. During this period, the Provisional member will have the rights and responsibilities of full membership.

Within 60 days of applying for membership, the names of the Provisional members will be published in Apartment News, and existing members will be encouraged to provide comments on the suitability of the application.

If no negative comments are received from existing members within 90 days of membership application, the Provisional member will be deemed automatically approved into membership.

If any negative comments are received, the Ethics Review Board must review the application

within 120 days from the receipt of the negative comment and recommend to the Board of Directors the acceptance or rejection of the application.

If the Ethics Review Board does not recommend acceptance of a Provisional member, the Provisional member must be notified and given the opportunity to request a hearing pursuant to the Bylaws.

If the directors reject an applicant, the AMA refunds all membership fees paid except for a $35 application-processing charge.

The following Provisional members applied for affiliation in May 2013. Any AMA member in good standing can e-mail or send a letter commenting on the acceptability of any or all applicants seeking AMA Regular or Associate member status to the AMA Ethics Review Board. The e-mail goes to info@azama.org. The mailing address is: Arizona Multihousing Association, Ethics Review Board, 818 North 1st Street, Suite L160, Phoenix, AZ 85004.

DESERT HILLS 220 S. 3rd Ave. AGUA FRIA APARTMENTS Avondale, AZ 85323 19 N. 6th St. Phone: (602) 309-9950 Avondale, AZ 85323 Fax: (623) 925-0113 Phone: (602) 309-9950 Contact: Frank Leones Fax: (623) 925-0113 Units: 16 Contact: Frank Leones Management Company: Units: 8 Frank Leones/ Grayrock InManagement Company: vestments Frank Leones/ Grayrock Investments EAGLE MOUNTAIN ARIzONA 1, LLC ALPINE RIDGE 4122 W. Venus Way Leasing Office Suite A 901 S. O’Leary St. Chandler, AZ 85226 Flagstaff, AZ 86001 Phone: (480) 753-1717 Phone: (928) 779-5055 Fax: (480) 753-1724 Contact: Kari Henke Contact: Rosy Suleman Units: 194 Management Company: MEB Management Services

REGULAR MEMBERS

ESCONDIDO APARTMENTS 6235 N. 60th Ave. Glendale, AZ 85301 Phone: (602) 309-9950 Fax: (623) 925-0113 Contact: Frank Leones Units: 10 Management Company: Frank Leones/ Grayrock Investments FAIRMONT VILLA APARTMENTS 3105-3127 E. Fairmont Ave. Phoenix, AZ 85016 Phone: (602) 309-9950 Fax: (623) 925-0113 Contact: Frank Leones Units: 24 Management Company: Frank Leones/ Grayrock Investments

FRANk LEONES/ GRAYROCk INVESTMENTS 14175 W. Indian School Rd. B4-457 Goodyear, AZ 85395 Phone: (602) 309-9950 Fax: (623) 925-0113 Contact: Frank Leones IROC GEORGE CARRANzA 16660 N 174th Ave. Surprise, AZ 85388 Phone: (310) 490-4371 Contact: George Carranza IROC GLEN VISTA APARTMENTS 7150 N. 27th Ave., #12 Phoenix, AZ 85051 Phone: (623) 688-2620 Fax: (602) 682-5288 Contact: Steve Michael Units: 35 Management Company: Whole Living Waters, LLC HUNTINGTON GARDENS Leasing Office 6542 N. 17th Ave. Phoenix, AZ 85015 Phone: (480) 753-1717 Fax: (480) 753-1724 Contact: Rosy Suleman Units: 16 Management Company: Eagle Mountain Arizona 1, LLC INDIGO Leasing Office 16160 S. 50th Street Ahwatukee, AZ 85048 Phone: (602) 522-1201 Contact: Dawn Green Units: 108 Management Company: Greystar Real Estate Partners

JAY TRUMAN 15121 E. Aspen Dr. Fountain Hills, AZ 85268 Phone: (480) 836-8007 Contact: Tangie Truman IROC kONA FIRST REALTY 6501 E. Greenway Parkway Suite 103-146 Scottsdale, AZ 85254 Phone: (602) 463-0758 Contact: Mike Stohler LEE D. CRANMER & ELIzABETH CRANMER Bella Vista 14000 N. 94th St. Unit 1210 Scottsdale, AZ 85260 Phone: (310) 477-9926 Fax: (310) 479-1674 Contact: Lee D. Cranmer, Jr. IROC LENNAR MULTIFAMILY INVESTORS, LLC 25 Enterprise, #305 Aliso Viejo, CA 92656 Phone: (480) 369-4655 Contact: Jason Ottman REVIVAL ON INDIAN SCHOOL Leasing Office 930 W. Indian School Phoenix, AZ 85013 Phone: (602) 865-4413 Fax: (602) 264-0820 Contact: Laura Clements Units: 96 Management Company: P.B. Bell Companies - Phoenix RUNNING BROOk Leasing Office 2615 E. Greenway Rd. Phoenix, AZ 85032 Phone: (602) 463-0758 Contact: Mike Stohler Units: 28 Management Company: Kona First Realty

SAN JUAN NINE LLC 2029 Century Park E. Los Angeles, CA 90067 Phone: (310) 480-6664 Fax: (310) 277-6281 Contact: Don R. Castleman Units: 8 SLAVIN RESIDENTIAL 10940 S. Parker Road, #524 Parker, CO 80134 Phone: (303) 660-9995 Fax: (303) 660-9995 Contact: Kris Vercauteren wAYMARk GARDENS Leasing Office 5325 West Butler Drive Glendale, AZ 85302 Phone: (623) 931-7002 Fax: (623) 931-0303 Contact: Lisa Sunderlin Units: 150 wHOLE LIVING wATERS, LLC 531 Main Street, #102 El Segundo, CA 90245 Phone: (602) 753-7276 Fax: (602) 682-5288 Contact: Steve Michael

ASSOCIATE MEMBERS BISHOP SECURITY, INC. 2410 W. Ruthrauff Suite 110-D Tucson, AZ 85705 Phone: (520) 797-9409 Fax: (520) 544-2198 Contact: Mark Bishop Business codes: Security Guard Services COLLECTIONS USA, INC. 21640 N. 19th Ave., C-3 Phoenix, AZ 85027 Phone: (623) 581-2433 Fax: (623) 581-2350 Contact: Ed Bramel Business codes: Collection Agencies

Continued on page 14

Change Point.® The next generation in laundry payment. Only from Mac-Gray.

Change Point® is a revolutionary Internet-enabled payment and monitoring system that offers benefits for both residents and property management.

For residents: • Payment flexibility (Use of credit card, debit card or coins) • Online access to machine availability with LaundryView® • Text message when cycle is done

For property managers: • Affordable alternative to “coin only” and laundry card systems • Access to comprehensive service and financial reporting • Self-diagnostic machines • Increased resident satisfaction

To see a short video on the many benefits of Change Point® visit www.macgray.com/changepoint Learn more about Change Point.®

Proudly Serving Arizona 2831 W. Indian School Rd., Phoenix, AZ 85017 1331 East 21st St., Tucson, AZ 85719

10

1- 8 8 8- M A C- G RAY

To scan with your smartphone, download a free Barcode Scanner.

Apartment News • July 2013

ArizonA Multihousing AssociAtion Trade ...continued from front page nix Convention Center as attendees marveled at the displays and the active engagement of the corporate teams.

The team from Apartments.com brought visitors the multimedia revolution with their award winning

booth. Dressed in western wear, they reminded us how the past and the future come together.

GPM Landscape and Express created a destination within the Trade Show with their Western bull riding challenge. During the course of the

Woman Owned and Operated, Statewide Asphalt is an excellent choice for your next project. Statewide can do anything from a small repair to a complete re-build of your parking lot.

Regardless of size, Statewide Asphalt does it right.

event, visitors and AMA board members tried their hand on the mechanical bull. For the AMA board members, their rides supported the activities of AMAPAC and they rode to raise funds for the political action committee. Board members including Amy

Smith jumped on to support the PAC and see how long they could hold on to the oversize indoor bull. GPM and Express’ booth was honored with the People’s Choice Award.

Kudos went to the most interactive Continued on page 13

www.azama.org Free Estimates

unt Painting, inc. o m a Par

9 6 5717 3 2 0 6 Great Prices

Statewide Asphalt Phone: 480-659-1828 www.statewideasphalt.com Apartment News • July 2013

Interior Repaint Specialists Drywall & Texture Repairs 15+ years of Service Valleywide Roc#148170 1833 E. Baseline Rd., #262 Gilbert, AZ 85233 11

ArizonA Multihousing AssociAtion

Arizona Multihousing Association PAC Announces 2013 City of Phoenix Council Endorsements

By Capitol Consulting

T

he Arizona Multihousing Association Political Action Committee (AMAPAC) has officially endorsed candidates seeking election in the city of Phoenix. AMAPAC made the endorsements based upon the candidates’ track record in office, their completion of the industry questionnaire or their participation in the candidate interview process.

Apartment and rental housing provides safe affordable housing for over a third of Arizonans. It is critical for

Jim Waring, District 2

the industry to have elected leaders who understand the issues pertaining to rental housing. The decisions that elected leaders make not only impact property owners, but also the residents that live in apartments in communities throughout Arizona.

The Arizona Multihousing Association strongly recommends that members consider AMAPAC endorsed elections when heading to the polls on August 27, 2013. q

Justin Johnson, District 4

Laura Pastor, District 4

About the Arizona Multihousing Association Political Action Committee (AMAPAC) AMAPAC distributes political funds to candidates or ballot initiatives deemed supportive to the rental housing industry and the Arizona Multihousing Association (AMA). The AMAPAC officially became a Super PAC in 2005 which enables the PAC to distribute upper limit campaign contributions.

Sal DiCiccio, District 6

Want to contribute an article to

Apartment News?

Kate Gallego, District 8

Contact the AMA at 602-296-6200 or 800-326-6403

Lawrence Robinson, District 8

With WASH operating your laundry room you’ll always get: n Speedy service response, typically within 12 business hours n Live customer service, 24 / 7 and fixlaundry.com for online requests n Over 400 fleet vehicles with GPS tracking n Emergency Response Team at the ready At WASH, we deliver with a proven track record of success. WASH responds to over 260,000 service calls a year and 97% of issues are fixed on the first visit.

Service is where we shine Learn more

800.421.6897 ext. 1600

www.washlaundry.com 12WS13-035 WASH Service Ad 10x7_5 4c.indd

1

Apartment3/28/13 News •11:18 July 2013 AM

ArizonA Multihousing AssociAtion Trade ...continued from page 11 booth created by the team at Criterion Brock. Their booth was set up around a VW bus. Visitors donned costumes and posed with the vintage bus while a professional photographer took pictures. Each of their customers left with a “far-out” souvenir as the

Apartment News • July 2013

photographer printed their personal image for them.

Pam Anderson of Greystar Real Estate Partners, and Debra Hill Fox of PEM Real Estate Group both walked away with the big cash prizes of the day from Apartment Guide.

One of the major highlights of the Trade Show is the Education Conference for the members to sharpen their skills and pick up new strategies for improving operations in their organizations. In addition to the sales and improv programs, attendees were

able to acquire continuing education credits in a number of the education conference courses. q

13

ArizonA Multihousing AssociAtion Provisional ...continued from page 10 LIFE PAINT COMPANY 12927 Sunshine Ave. Sante Fe Springs, CA 90670 Phone: (562) 944-6391 Fax: (562) 946-5921 Contact: Mason Harms Business codes: Painting Services NU SYSTEMS CONTRACT SERVICES, INC. 7763 W. Libby Glendale, AZ 85308 Phone: (602) 931-8900 Fax: (602) 978-6084 Contact: Phil Lynn Business codes: Paint & Resurfacing

SATISFACTS RESEARCH 2360 W. Joppa Rd., Suite 322 Lutherville, MD 21093 Phone: (866) 655-1490 Fax: (866) 655-1491 Contact: Doug Miller Business codes: Marketing,Marketing, Research & Statistics,Reputation Management,Retention/ Resident Services,Shopping Evaluations SEARS COMMERCIAL 26043 N. 44th Ave. Phoenix, AZ 85083 Phone: (800) 359-2000 Fax: (800) 669-4390 Contact: David Reece Business codes: Appliance Sales

SUN DEVIL HEATING & COOLING 3653 N. 35th Avenue Phoenix, AZ 85017 Phone: (602) 466-1932 Fax: (602) 278-9213 Contact: Jason Clayton Business codes: Air Conditioning/Heating-Central Services,Air Conditioning/ Heating-Central System, Air Conditioning/HeatingGeneral Services Contact: Jonathan S. Wallack Business codes: Legal Services

Give your community the competitive edge.

Include services from Cox and give your residents what they demand.

Hundreds of channels with100% digital image and sound, blistering speeds for always on Internet connections and affordable, reliable phone service are all available with Cox’s 24/7 service!

Visit us in Booth 702 at the 2010 AMA Trade Show.

Call today!

623-584-8200 cox.com

©2010 CoxCom, Inc. dbs Cox Communications Arizona. All rights reserved.

4491 Apartment News - May 2010 issue size: 4.875 x 3.625 Release: PDF emailed to Jennifer Duven

480.963.3416

14

regionalaz.com

Apartment News • July 2013

AZ PARTSMASTER

FREE Same Day Local Delivery!

YOUR COMPLETE MAINTENANCE SUPPLIER

MAKE PARTSMASTER YOUR FIRST CALL FOR ALL YOUR HVAC NEEDS.

Thousands of everyday items in stock!

FREE same-day local delivery.

2013-2014 • b2b.azpartsmaster.com • 1-888-924-7278

IT

RO GE

C

HA

D

DRY R-22

N

N

Our 2013 -2014 catalog is now available, contact customer service or your sales representative to get your copy today!

RGE

WE NOW OFFER PAYNE PRODUCTS! Phoenix (602) 233-3580 Tucson (520) 573-5828 Apartment News • July 2013

b2b.azpartsmaster.com 15

EVEnts & trAinings

AMA EVENT INFORMATION & REGISTRATION COMMITTEE MEETINGS July 10 PROJECT S.A.F.E. Time: 2:00 p.m.

Location: AMA Office

August 27 AFFORDABLE HOUSING COMMITTEE Time: 8:00 a.m.

Location: AMA Office

TUCSON EVENTS

GOVERNMENT AFFAIRS Time: 9:00 a.m.

Location: AMA Office

July 15 BIG HEARTS FOR LITTLE HANDS Time: 3:00 p.m.

Location: UMOM

July 12 REVERSE TRADE SHOW Time: 1:00 p.m.

Location: Hilton Tucson East, 7600 E. Broadway Blvd., Tucson, AZ 85710

AMAPAC Time: 11:00 a.m.

Location: AMA Office

July 17 MEMBERSHIP COMMITTEE Time: 9:00 a.m.

Location: AMA Office

VALLEY EVENTS

July 23 AFFORDABLE HOUSING COMMITTEE Time: 8:00 a.m.

Location: AMA Office GOVERNMENT AFFAIRS Time: 9:00 a.m.

Location: AMA Office

For more information please contact James Tunnell at 602-296-6212 or by email jtunnell@azama.org

July 11 ASSOCIATE MEMBER COUNCIL/ GOLF LOTTERY Time: 3:00 p.m.

Location: Pinnacle at Union Hills, 4750 E. Union Hills Drive, Phoenix, AZ 85050

August 16 INDEPENDENT RENTAL OWNERS COUNCIL Time: 11:00 a.m.

Location: 1001 N. Alvernon Way, Ste. 101, Tucson, AZ 85711

August 16 BIG HEARTS FOR LITTLE HANDS BOWL-A-THON Time: 2:00 p.m.

Location: AMF Christown Lanes, 1919 W. Bethany Home Rd., Phoenix, AZ 85015

AMAPAC Time: 11:00 a.m.

Location: AMA Office August 14 PROJECT S.A.F.E. Time: 2:00 p.m.

Location: AMA Office

September 26 PERSPECTIVES & PROJECTIONS CONFERENCE Time: 8:00 a.m. - 1:00 p.m.

Location: Sheraton Downtown Hotel 340 North 3rd Street, Phoenix

August 21 MEMBERSHIP COMMITTEE Time: 9:00 a.m.

Location: AMA Office

AMA EVENT & SEMINAR LOCATIONS VALLEY

TUCSON

AMA OFFICE ** NEW ** 818 N. 1st Street Phoenix, AZ 85004

AMA OFFICE 1001 N. Alvernon Way, Suite 101 Tucson, AZ 85711

MOUNTAIN PRESERVE RECEPTION CENTER 1431 East Dunlap Ave. Phoenix, AZ 85020

DOUBLETREE HOTEL TUCSON AT REID PARK 445 N. Alvernon Way Tucson, AZ 85711

RED MOUNTAIN VILLAS 815 N. 52nd St. Phoenix, AZ 85008

FLAGSTAFF LITTLE AMERICA HOTEL 2515 E. Butler Ave. Flagstaff, AZ 86004

RANDOLF GOLF COURSE CLUBHOUSE 600 S. Alvernon Way Tucson, AZ 85711

Event Fee Update This year the AMA has instituted a new policy for late registration pricing. Our regular pricing for Dinner Meeting registration will be

$59.00 in Phoenix and $49.00 in Tucson.

If you wish to attend and cannot reserve space by

the Friday prior to the event, a late charge of $20.00

per ticket will apply. This price increase is due to the added charges the venues pass along to the AMA. Please register early for each event!

16

Apartment News • July 2013

EVEnts & trAinings

Training Opportunities AMA Phoenix Training Opportunities FAIR HOUSING With the new Non-Discrimination laws, understanding and complying with fair housing laws and the American with Disabilities Act (ADA) is more important than ever for rental property owners and managers. This interactive course will provide an overview of fair housing and ADA law and investigative procedures. This course is taught by an AMA attorney. Fair Housing Real Estate CECs pending August 8 Time: 9 a.m.-12 p.m.

Cost: $29 for members, $49 for non-members

REAL ESTATE CONTRACT WRITING Whether you are a rank beginner or seasoned expert, there is no excuse for not knowing and understanding the real estate contract. After taking this course, attendees will be prepared to write legal, binding contracts for real estate transactions.

August 15 Time: 9 a.m.-12 p.m.

Cost: $29 for members, $49 for non-members

AMA Tucson Education Opportunities CPR AND FIRST AID CERTIFICATION It’s important for your on-site staff team to know how to recognize and handle an emergency situation until paramedics arrive. Those who successfully complete the course will earn a two-year CPR completion card and Arizona state certification.

August 13 Time: 9:00 a.m.-1:00 p.m.

Cost: $69 for members, $89 for non-members

Join AMA

on Facebook, Twitter & LinkedIn • Facebook: “Arizona Multihousing Association” • Twitter: “@AZMultihousing” • LinkedIn: “Arizona Multihousing Association” (Group search)

www.azama.org

The latest information about AMA activities, including on-line registration for events and classes, is available around-the-clock on the AMA Web site, www.azama.org. Or call the AMA office at 602-296-6200 or 800-326-6403.

Apartment News • July 2013

17

ArizonA Multihousing AssociAtion

Don’t Forget to ‘Rewind’ the 2013 NAA Education Conference & Exposition Couldn’t attend the 2013 NAA Education Conference & Exposition in San Diego, or missed a great session?

Don’t despair—you still can enjoy the

best education sessions in the apartment industry, including video!

NAA’s Education Institute (NAAEI) is once again presenting its “Rewind”

program, offering 21 recorded video sessions and 20 PowerPoint-synced audio sessions from the 2013 NAA Education Conference—all for just

$299! Visit http://naa.directionsav. com to purchase your recorded education sessions today. q

Save the Date for the 2014 NAA Education Conference & Exposition in Denver The largest and most anticipated industry event of the year, the NAA Education Conference & Exposition, will convene June 19-21, 2014, in Denver.

Make plans now to experience the Mile-High City like never before— with more than 6,200 attendees, over 40 education sessions, at least 350 exhibitors and surprises around every

corner, the NAA Education Conference & Exposition is the must-attend event each year for any multifamily housing professional who is serious about bettering their organization’s

performance and enhancing their own career. Stay tuned to www. naahq.org/educonf for the latest information. q

Register Now for the 2013 Apartment Revenue Management Conference In its third year, the Apartment Revenue Management (ARM) Conference®, September 23-25 in Miami, is the apartment industry’s sole event dedicated to staying ahead of the everchanging operational curve.

Interested in strategies and tactics to improve revenue generation? Are you responsible for ancillary income?

You’re not alone. The ARM Conference® is the place to be for revenue managers, operations executives, marketing directors, risk managers,

rental housing business intelligence experts, pricing managers, investors, asset managers and anyone else who understands (or wants to learn about) the value inherent in revenue management.

Learn more about the ARM Conference® by visiting http://arm-naa. naahq.org—and register today! q

Meet With Your Members of Congress in August Make plans to visit your members of Congress this August during their in-district work periods. Congress will be in recess for five weeks beginning August 5—which means it’s now time to schedule a meeting.

Congress makes decisions that can affect every aspect of your business, so now is not the time to remain si-

lent. Apartments are a trillion dollar industry that helps 35 million renters live in a home that’s right for them.

It’s your time to meet with your representatives and senators and remind them about the critical issues that can impact the apartment industry.

NAA will provide you with talking points and other handouts to assist

you with your preparation for these meetings. You can find everything you need for your visit via the Congressional Recess Program web page at www.naahq.org/learn/advocacy/ congressional-recess-program.

Remember that you are their constituent and they want to hear from you. This is an important time for the

apartment industry, and Congressional calendars fill up quickly so please don’t delay in making your voice heard.

Please let Carole Roper know if you have any questions or plan to schedule meetings. She can be reached at carole@naahq.org or 703/797-0616. q

Network Year-Round at NAA Connect Don’t miss your opportunity for year-round networking and peer-topeer education on NAA Connect— www.naahq.org/connect—the new hub for networking and collaboration.

NAA Connect is home to eight industry-related communities—www. naahq.org/public-communities—for you to connect with like-minded professionals and discuss common issues and questions. Connect also features a

multitude of topical libraries—www. naahq.org/Connect/Libraries—with ready-to-download materials to help you get things done with having to reinvent the wheel. q

Wednesdays Are For Webinars Join NAAEI, Apartment All Stars and Multifamily Insiders for Webinar Wednesdays, the largest premium webinar series in the industry to provide state and local association members with access to industry thought

18

leaders to discuss innovative ideas, best practices and emerging industry trends. These webinars will give participants the tools they need to become industry superstars in their own right.

Visit www.naahq.org/learn/education/take-a-class-online/webinarwednesdays for information and registration. q

Apartment News • July 2013

ArizonA Multihousing AssociAtion

Dear Maintenance Men: Dear Maintenance Men: I have a three-vehicle carport that has no electricity or wiring whatsoever. I plan to have wiring installed for lighting purposes and to add garage doors (w/ automatic openers) to close off the carport. Since I am engaging in this project, I figured this was a great time to prepare the carport/garage for future and potential electric car use. What specific items should I keep in mind for this upgrade, e.g. voltage/amps, location of outlet (driver/passenger side; front or rear of car; distance)? Will the car come equipped with an extended charging cord or would I need to supply one?

Ruben Dear Ruben: In a past article we wrote about electric charging stations in the garage. Part of the article is below: “Electric cars make a lot of sense for those commuting thirty or forty miles a day. Many of the new electric cars coming out will allow charging from a 110 volt/15amp outlet. But, that is marginal at best. We would recommend installing at minimum, a dedicated 240 volt/40 amp outlet in each stall or garage. Optimally if you are going through the expense of running 240 volts, back it up with at least 80 to 100 amp service.

This will allow for future expansion and easily charge two 40 amp electric cars at one time. The outlet station should be no more than 25 feet from the vehicle. This is pretty heavy duty electrical work and we would recommend you use a qualified electrician who understands what you want to do.”

A station using 110/120volt is know as a Level 1 EVSE Charging Station. A Level 1 station is the minimum needed to recharge an electric vehicle and may take anywhere from 10 hours to 24hours to fully recharge a vehicle depending on battery capacity.

220/240volt station is known as a Level 2 EVSE Charging Station. A Level 2 station will require a 220/240 outlet for operation. The Level 2 station will charge a typical electric vehicle in six to eight hours.

Greater or faster charging power will require a larger electrical service not typ-

ically found in residential buildings.

Electric cars are a relatively new and emerging technology and jumping too early on the bandwagon may be costly.

That being said; wiring existing garages, carports with 220/240 capacity is a good idea. Installing the actual charging station should be on a wait and see basis.

Keep in mind, Level 1 & 2 Charging Station range in cost from $1000 to $2500 on up not including the cost of installation. The best location for a charging station is hard to answer, as each electric vehicle will be different. At this time, most vehicles seem to use the old gas tank port as an electrical receptacle and that port could be on either side of the vehicle.

A front or rear port is also possible. For ease of installation and standardization, we would recommend a front of vehicle install of the charging station. The charging stations come with an adequate cord length for most vehicle applications. EV Chargers will charge any car with the SAE J1772 standardized plug which all new cars in the US are using. If you have Nissan Leaf, Mitsubishi i-Miev, or Chevy Volt, all you need is a 240V 15A device, since these cars only have a 3.3kW/h inverter built in. This website has a lot of useful information. http://www.pluginrecharge.com/2011/08/residential-evseroundup.html Dear Maintenance Men: The concrete and brick sidewalk leading into my building has accumulated unsightly chewing gum.

My power washer doesn’t remove it. How can I get that stuff cleaned up? Once clean, is there any surface treatment to prevent gum from sticking?

Korey

scraper or stiff brush to remove the rest of the gum. After all the gum is removed, use a power sprayer to deep clean and remove any gum residue. If you still have discoloration on the concrete, use muriatic acid & water mixture to bleach the concrete. To keep the gum from sticking to the concrete or brick sidewalks in the first place; use a waterproofing sealer on the sidewalk to reduce the likelihood of the gum sticking to the surface.

Dear Maintenance Men: A resident had a flood in his unit and could not immediately get hold of the resident manager. It was almost an hour after the incident before a plumber could solve the problem. Because the resident manager can not be expected to be at the building 24 hours a day, seven days a week; is it wise to show my tenants how to shut down the water and gas in case of an emergency?

Mark

with emergency telephone numbers for the plumber, gas company & electrician.

Be sure all the shut-off locations are clear of debris, bushes and are accessible. Replace any old or worn out valves that could fail in an emergency situation. All water gate valves should be replaced with ball valves for a positive shut down. q QUESTIONS? QUESTIONS? QUESTIONS? We need more Maintenance Questions!!!

To see your maintenance question in the “Dear Maintenance Men:” column, please send submission to: Questions@ BuffaloMaintenance.com. Please “Like” us on Facebook.com/BuffaloMaintenance.

Websites: www.BuffaloMaintenance. com & www.ContactJLE.com. www.Fa cebook.com/BuffaloMaintenance

Dear Mark: Regardless of the size of the property; an emergency procedures policy should be in place. Part of the procedure should include posting basic water, gas and electrical shutdown procedures in the laundry room, mailbox area and in the move-in packet of each resident. Include the shut-off locations and instruction on how to accomplish the shutdown along

Dear Korey: There are a number of ways to remove gum from a brick or concrete sidewalks.

Spray the gum with an aerosol freezing agent or place dry ice on the gum for a few minutes. The gum will become very brittle and should be easier to pry off the surface with a putty knife or scraper. It may take a few tries to remove all the gum. If there is any gum remaining, spray WD-40 or vinegar and let it soak to dissolve the remaining gum. Use a

Please Visit Us At www.azama.org

e n l t y P C e l leanin k r a p S g SPECIALIZING IN APARTMENT CLEANING Phone: 602-405-5005 Fax: 602-955-2755 Common Area Cleaning Renewal Cleaning Bonded ~ Insured Apartment News • July 2013

Move In ~ Move Out 22 Years Experience References Available 19

ArizonA Multihousing AssociAtion

New HUD Guidance on Assistive Animals and Design Guidelines

By Judy Drickey-Prohow, The Law Offices of Scott M. Clark, P.C.

T

he last few years – following the 2011 rules issued by the United States Department of Justice (DOJ) - have seen considerable confusion about HUD’s position with respect to assistive animals and accessibility requirements for multihosing communities.

In an effort to clarify the special rules for housing, in April HUD issued new guidance on service animals and accessibility requirements.

Both documents should be required reading for property management.

Assistance Animals Much of the confusion involving assistance animals arose from the 2011 regulations involving Title II and Title III of the Americans with Disabilities Act (ADA). HUD’s new guidance clarifies that the limitations from those regulations do not apply to housing.

The guidance also sets out the analysis that a housing provider must use when a resident or prospective resident requests an assistive animal:

(1) Does the person seeking to use and live with the animal have a disability – i.e. a physical or mental impairment that substantially limits one or more major life activities?

(2) Does the person making the request have a disability-related need for an assistive animal? In other words, does the animal work, provide assistance, perform tasks or services for the benefit of a person with a disability, or provide emotional support that alleviates one or more of the identified symptoms or effects of a person’s existing disability?

If the answer to either of those questions is “no,” then there is no need to grant the request for the assistive animal. If the answer to both

questions is “yes,” then the request must be granted unless (1) allowing the animal would impose an undue financial and administrative burden; (2) allowing the animal would fundamentally alter the nature of the housing provider’s services; (3) the specific animal in question poses a direct threat to the health or safety of others that cannot be reduced or eliminated by another reasonable accommodation; or (4) the specific assistance animal in question would cause substantial physical damage to the property of others that cannot be reduced or eliminated by another reasonable accommodation.

HUD’s guidance also deals with breed restrictions involving assistive animals. Thus, “breed, size and weight restrictions may not be applied to an assistance animal” and animals may be excluded only based upon an individualized assessment that relies on objective evidence about the specific animal’s actual conduct.

With the possible exception of its language concerning breed restrictions, HUD’s position is not new; however, it serves as a good reminder that the limitations touted in the 2011 ADA rules, cannot be carried over to housing, including publicly subsidized housing, without violating the FHA. Properties that have questions about whether particular animals should be permitted as assistive or companion animals for persons with disabilities should consult legal counsel.

Accessibility Requirements The new Joint Guidance issued by HUD and DOJ supplements previous guidance provided by HUD concerning accessible and adaptive design features for properties designed for first occupancy on or after March 13, 1991 (“covered multifamily dwellings”).

Under the FHA, all “covered multifamily dwellings” must be readily accessible to and usable by persons with disabilities. These covered multifamily dwellings include condo-

miniums, cooperatives, townhouses, apartments, vacation and time share units, assisted living facilities, nursing homes, public housing developments, HOPE VI projects, projects funded by HOME or other federal funds, transitional housing, single room occupancy units, dormitories, hospices, shelters and extended stay or residential hotels.

In addition, the requirements apply to all newly constructed dwelling units, or additions of new public and common use areas to existing

(1) Swimming Pools must be located on an accessible pedestrian route that extends to the pool edge; however, there is no requirement that pools be equipped with special features to offer greater access into the pool than is provided for persons without disabilities.

(2) Garbage Dumpsters must be located on an accessible route, and if an enclosure with a door is built around the dumpster, both the door to the enclosure and the route through this door to the dumpster must be accessible; however, there are no technical specifications for the actual garbage dumpster itself.

(3) Emergency Warning Systems in public and common areas must have both audible and visual features so that they are usable by persons with hearing impairments. While there is no requirement for a visual alarm system on the interior of dwelling units, any exterior alarm system must have the capability of supporting an audible and visual alarm system in individual units.

buildings that were built for first occupancy prior to March 13, 1991, as long as the new additions were built after that date.

There is no requirement that these covered multifamily units be fully accessible. The guidance notes, for example, “the Act’s design and construction requirements do not require the installation of a roll-in shower in a dwelling unit in new construction.

The Act’s design and construction requirements are modest and result in units that look similar to traditional units and are easily adapted by people with disabilities who require features of accessibility not required by the FHA.” Note, however, that properties that receive federal financial assistance and are covered by the Federal Rehabilitation Act and/ or the Americans with Disabilities Act may be subject to more stringent requirements in terms of accessibility than other covered multifamily dwellings.

While this guidance deals in depth with a variety of issues, three in particular are of importance to the multihousing community.

Once again while the information contained in this guidance is not necessarily new It does provide new insight into HUD’s current interpretations with respect to accessibility requirements for covered multifamily dwellings. Any property that falls within the definition of “covered multifamily dwelling” and any company that is constructing new units or adding to existing ones, needs to be familiar with these requirements.

Any questions should be directed to legal counsel. q Judy Drickey-Prohow is an attorney with the Law Offices of Scott M. Clark, P.C.. She can reached at 520.241.1847.

The views expressed here are generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.

Specializing in Apartments and all other aspects of sweeping throughout Metro Phoenix, Casa Grande and Tucson.

Free Estimates

602-415-1506 Phoenix 520-293-0400 Tucson Sunstatesweeping@hotmail.com 20

Apartment News • July 2013

PRODUCTS & SERVICES GUIDE

The AMA suggests that members using services listed in the Products & Services Guide request proof of workers’ compensation insurance and contractor’s license prior to contracting work.

Reader notice: Under Arizona law, all residential and commercial contractors are required to be licensed by the state unless they fall under the handyman exemption for projects which require no building permit and are less than $750 for the total contract price. For more information or to verify the license status of an Arizona contractor, call 602-542-1525 or 888-271-9286 (toll-free outside Maricopa County) or visit www.rc.state.az.us.

24 HR RESTORATION (FIRE, FLOOD ETC.) Adanac Enterprises Corp.

Statewide* . . . . . . . . . . . . . . . . (623) 266-2761 ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 Belfor USA Group Statewide* . . . . . . . . . . . . . . . . (623) 434-3333 Belfor USA Group (Tucson) Statewide* . . . . . . . . . . . . . . . . (520) 408-6900 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Capstone Group LLC Metro Phoenix . . . . . . . . . . . . . (480) 970-5424 Checks Restoration Statewide* . . . . . . . . . . . . . . . . (480) 619-2868 Coit Cleaning & Restoration Services Statewide* . . . . . . . . . . . . . . . . (480) 967-1988 Concierge Contractors, Inc. Nationwide. . . . . . . . . . . . . . . . (623) 247-0000 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . (602) 765-6162 Disaster Restoration, LLC Metro Phoenix . . . . . . . . . . . . . (602) 251-2300 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 First Choice Restoration, Inc Metro PHX & Metro Tucson. . . (480) 981-1131 Interstate Restoration Nationwide* . . . . . . . . . . . . . . . (602) 714-7290 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . (602) 944-2645 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 Pinnacle Restoration (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 293-2770 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . (520) 888-4826

ACCESS CONTROL Safeguard Statewide* . . . . . . . . . . . . . . . . (480) 609-6200 Integrated Protective Systems, Inc Metro Phoenix* . . . . . . . . . . . . (623) 587-1244 Schlage Statewide . . . . . . . . . . . . . . . . . (512) 563-1977 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

ADVERTISING AArrow Advertising Statewide . . . . . . . . . . . . . . . . . (602) 750-7181 Apartment Finder Tucson* . . . . . . . . . . . . . . . . . . (520) 887-8500 Apartment Guide-Phoenix Valleywide . . . . . . . . . . . . . . . . (602) 484-0894 Apartments.com/Republic Media Tucson . . . . . . . . . . . . . . . . . . . (602) 444-8916 Apartments.com/Tucson Newspapers Tucson* & Surrounding Area* . (520) 573-4581 Arizona Housing Solutions LLC Statewide . . . . . . . . . . . . . . . . . (520) 505-4462 For Rent Media Solutions (Phoenix) Metro Phoenix* . . . . . . . . . . . . (602) 277-8797 For Rent Media Solutions (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 577-9600 Move.com Nationwide* . . . . . . . . . . . . . . . (800) 978-7368 MyCityApartments.com Statewide* . . . . . . . . . . . . . . . . (480) 239-5038 Rent.com Nationwide* . . . . . . . . . . . . . . . (310) 264-3670 Rentbits Metro Phoenix* . . . . . . . . . . . . (303) 640-3160 Tucson Apartment Guide Tucson . . . . . . . . . . . . . . . . . . . (520) 584-0088 WebListers LLC Nationwide* . . . . . . . . . . . . . . . (800) 784-2155

ADVERTISING ANALYSIS & TRAINING LeaseHawk AZ*, CO* & UT* . . . . . . . . . . (800) 485-84304 Occupancy Solutions LLC Nationwide* . . . . . . . . . . . . . . . (800) 865-0948

ADVERTISING SPECIALTIES & PREMIUMS 2incent Concept Promotions Nationwide* . . . . . . . . . . . . . . . (623) 249-7760 Brown and Bigelow - Snyder Promo Nationwide* . . . . . . . . . . . . . . . (602) 265-8818 Tortuga Promotions Nationwide* . . . . . . . . . . . . . . . (480) 966-9076

AIR CONDITIONING/HEATING SYSTEMS, PARTS & SUPPLIES RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

AIR CONDITIONING/HEATING-CENTRAL SERVICES R.T. Brown Mechanical Inc. Statewide* . . . . . . . . . . . . . . . . (480) 964-3807 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Heating & Cooling Metro Phoenix . . . . . . . . . . . . . (602) 466-1932 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207

AIR CONDITIONING/HEATING-CENTRAL SYSTEM Badger Heating/Cooling Valleywide . . . . . . . . . . . . . . . . (480) 855-1671 Sun Devil Heating & Cooling Metro Phoenix . . . . . . . . . . . . . (602) 466-1932

AIR CONDITIONING/HEATING-GENERAL SERVICES Alliance Plumbing Service & Repair Phoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020 Archie’s HVAC & Electric Valleywide* . . . . . . . . . . . . . . . (480) 921-8350 Arizona Comfort Solutions/West Coast Plumbing & Air Metro Phoenix* . . . . . . . . . . . . (623) 780-4550 Dal Air Conditioning & Heating, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 969-0259 DP Air Corporation Metro Tucson* . . . . . . . . . . . . . (520) 622-3241 F and I Heating & Air Conditioning Metro Phoenix* . . . . . . . . . . . . (602) 218-8813

Intelligent Design Air Conditioning & Heating Metro Tucson* . . . . . . . . . . . . . (520) 333-2665 R.T. Brown Mechanical Inc. Statewide* . . . . . . . . . . . . . . . . (480) 964-3807 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Heating & Cooling Metro Phoenix . . . . . . . . . . . . . (602) 466-1932 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . (480) 998-9620 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . (623) 935-0640

ALARM SYSTEMS Lynx Alarm Metro Phoenix . . . . . . . . . . . . . (480) 840-6030 Red Hawk Fire & Security Metro Phoenix . . . . . . . . . . . . . (480) 344-6300 Red Hawk Fire & Security (Tucson) Metro Tucson . . . . . . . . . . . . . . (520) 388-1100 Safeguard Statewide* . . . . . . . . . . . . . . . . (480) 609-6200 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

ANSwERING SERVICES Corporate Answer Nationwide* . . . . . . . . . . . . . . . (602) 244-1833 Indatus Nationwide. . . . . . . . . . . . . . . . (800) 727-4246

APARTMENT BROkERAGES Joseph Bernard Investment Real Estate Metro Phoenix*,Metro Tucson*,Statewide* . . . . . . . . . . . . . . . . . . . . . . . . . (480) 305-5600

APPLIANCE PARTS Allstate Appliance Metro Phoenix . . . . . . . . . . . . . (602) 252-6507

APPLIANCE SALES Appliance Warehouse of America, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 722-4017 Coinmach Service Corp.

Nationwide* . . . . . . . . . . . . . . . (602) 722-6959 Mac-Gray The Laundry Room Experts Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Mac-Gray The Laundry Room Experts (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729 R & B Wholesale Distributors Statewide* . . . . . . . . . . . . . . . . (602) 272-1200 Sears Commercial Nationwide. . . . . . . . . . . . . . . . (800) 359-2000 The Home Depot Appliance Sales Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Appliance Sales Metro Tucson* . . . . . . . . . . . . . (520) 309-9756 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . (623) 935-0640 Westar Kitchen and Bath Statewide . . . . . . . . . . . . . . . . . (602) 271-0100

APPLIANCE SALES, RENTALS, SERVICE & PARTS Appliance Parts Company Statewide* . . . . . . . . . . . . . . . . (480) 755-0006 Appliance Warehouse of America, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 722-4017 Azuma Leasing Nationwide* . . . . . . . . . . . . . . . (800) 707-1188 Coinmach Service Corp.

Nationwide* . . . . . . . . . . . . . . . (602) 722-6959 General Electric Company International* . . . . . . . . . . . . . . (480) 367-2900 Mac-Gray The Laundry Room Experts Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Mac-Gray The Laundry Room Experts (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729 R & B Wholesale Distributors Statewide* . . . . . . . . . . . . . . . . (602) 272-1200 The Home Depot Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 309-9756 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . (623) 935-0640

APT. & LEASING OFFICE REMODEL & DESIGN Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 730-0594

APT. FIRE/wATER DAMAGE RESTORATION & REPAIR Adanac Enterprises Corp.

Statewide* . . . . . . . . . . . . . . . . (623) 266-2761 ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

ARCHITECTURAL & CONSTRUCTION Adolfson & Peterson Construction Nationwide. . . . . . . . . . . . . . . . (480) 345-8700

ASPHALT & PAVING, PARkING LOT & DRIVEwAY SVS/SwEEP Ace Asphalt of Arizona, Inc. (Phoenix) Southwest U.S.* . . . . . . . . . . . . (602) 243-4100 Ace Asphalt of Arizona, Inc. (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 747-7700 American Asphalt Paving and Sealcoating Statewide* . . . . . . . . . . . . . . . . (602) 256-7376 Arizona Pavement Management Metro Phoenix* . . . . . . . . . . . . (877) 384-2280 Asphalt Technologies / KFM Striping and Curb Company Valleywide* . . . . . . . . . . . . . . . (602) 462-9114 Bates Paving & Sealing, Inc. Statewide* . . . . . . . . . . . . . . . . (520) 741-2100

Cactus Asphalt Statewide* . . . . . . . . . . . . . . . . (602) 370-3363 Dynamite Paving and Sealcoat, Inc. Phoenix. . . . . . . . . . . . . . . . . . . (602) 258-9588 Jeeper’s & Associates, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 996-1288 M.R. Tanner Paving and Maintenance Statewide . . . . . . . . . . . . . . . . . (480) 633-8500 Performance Paving & Sealing, LLC Metro Phoenix* . . . . . . . . . . . . (480) 816-5305 Regional Pavement Maintenance Tucson* & Surrounding Area* . (480) 963-3416 Statewide Asphalt LLC Statewide* . . . . . . . . . . . . . . . . (480) 659-1828 Sunland Asphalt - Phoenix Phoenix*. . . . . . . . . . . . . . . . . . (602) 288-5000

ASSOCIATION Arizona Multihousing Association Statewide* . . . . . . . . . . . . . . . . (602) 296-6200

ATTORNEYS Andrew Hull, Attorney Valleywide* . . . . . . . . . . . . . . . (602) 230-0088 Burton Lippman Law Group, P.C. Statewide* . . . . . . . . . . . . . . . . (520) 762-4036 Dwight W. Connely, Attorney at Law Tucson . . . . . . . . . . . . . . . . . . . (520) 325-5777 J. Mark Heldenbrand, P.C Valleywide* & Tucson* . . . . . . (602) 254-3400 King & Frisch, P.C. Tucson* & Surrounding Area* . (520) 790-4061 Koglmeier Law Group, PLC Statewide* . . . . . . . . . . . . . . . . (480) 962-5353 Law Offices of Scott M. Clark, P.C. Statewide . . . . . . . . . . . . . . . . . (602) 957-7877 Lotzar Law Firm, P.C. Nationwide. . . . . . . . . . . . . . . . (480) 905-0300 Williams, Zinman and Parham P.C. Maricopa County* . . . . . . . . . . (480) 994-4732

AUTOMATIC GATES & ACCESS CONTROL Automatic Gate Systems, Inc. Statewide . . . . . . . . . . . . . . . . . (602) 267-7778 Guardian Gate Services Statewide* . . . . . . . . . . . . . . . . (480) 629-4472

BACkFLOw PREVENTION-CERTIFIED TESTING Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . (480) 507-2850 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

BALCONY & wALkING DECk REPAIR & RESURFACING Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 730-0594

BALCONY & wALkwAY DECk wATERPROOFING & RESTORATION Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Central Valley Specialties Statewide* . . . . . . . . . . . . . . . . (602) 437-2046

BATH TUBS Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739 Get a Grip (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 742-2228 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

BATHROOM RENOVATIONS & COUNTERTOP REPAIR/REFINISH Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739 Wilkinson Floor Covering, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

BEE CONTROL City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 944-0099 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 964-8900

BICYCLE RACkS Exterior Systems Statewide* . . . . . . . . . . . . . . . . (480) 990-3909

BIO HAzARD CLEANING BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Disaster Restoration, LLC Metro Phoenix . . . . . . . . . . . . . (602) 251-2300 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091

BIO-HAzARDOUS wASTE DECONTAMINATION ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091

BLDG. INTERIOR & ExTERIOR RENOVATION & DESIGN Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 In Design Interiors Valleywide* . . . . . . . . . . . . . . . (602) 330-2150

BOILER & PUMP SERVICES Armor Plumbing & Boiler Metro PHX* & Metro Tucson* . (480) 782-9324 Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . (480) 835-8220

RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . (480) 998-9620

BUILDING MATERIALS Dogwood Building Supply Nationwide. . . . . . . . . . . . . . . . (336) 650-9724

CABINET REPAIRS, DOORS & DRAwERS Cutting Edge Foil Finishes Metro Phoenix* . . . . . . . . . . . . (602) 442-4400 Shepherd & Sons Cabinets Statewide . . . . . . . . . . . . . . . . . (602) 750-4499 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

CABINET SALES & INSTALLATION American Renolit, Corp Nationwide. . . . . . . . . . . . . . . . (856) 467-3800 Copperstate Cabinets LLC Metro Tucson . . . . . . . . . . . . . . (520) 777-3331

CABLE TV Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . (520) 629-8414

CARPET CLEANING/RESTORATION Arizona Carpet Care Valleywide* . . . . . . . . . . . . . . . (602) 604-8331 Colorado Carpet Cleaning CO . . . . . . . . . . . . . . . . . . . . . . (720) 374-1222 Extreme Carpet Care LLC Metro Phoenix . . . . . . . . . . . . . (480) 633-7176 Fosters Carpet Care and Repair Metro PHX & Metro Tucson. . . (480) 497-8617 Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . (480) 539-2696 Palm Valley Carpet Cleaning, LLC Metro Phoenix* . . . . . . . . . . . . (323) 627-2582 Pride Carpet and Upholstery Cleaning Valleywide* . . . . . . . . . . . . . . . (602) 843-3200 Rite-Way Carpet Valleywide* . . . . . . . . . . . . . . . (602) 685-0112 Signature West Carpet Cleaning Metro Phoenix . . . . . . . . . . . . . (480) 830-9617 Venturi Restoration & Clean Valleywide* . . . . . . . . . . . . . . . (480) 820-5555

CARPET, FLOOR COVERING & PATIO GRASS Brown Sales Statewide . . . . . . . . . . . . . . . . . (602) 914-4579 Carpeturn.com Metro PHX* & Metro Tucson* . (855) 889-6200 Criterion Brock Valleywide* . . . . . . . . . . . . . . . (602) 469-9395 Criterion Brock (Tucson) Tucson* & Surrounding Area* . (520) 790-0740 Desert Floors, Inc. Tucson . . . . . . . . . . . . . . . . . . . (520) 918-1022 Distinctive Carpets, Inc. Statewide* . . . . . . . . . . . . . . . . (520) 745-2600 J.R McDade Flooring (Phoenix) Valleywide* . . . . . . . . . . . . . . . (602) 258-7219 J.R McDade Flooring (Tucson) Metro PHX & Metro Tucson. . . (520) 294-9911 One Source Interiors Valleywide* . . . . . . . . . . . . . . . (602) 903-2545 Puckett’s Flooring Statewide* . . . . . . . . . . . . . . . . (480) 990-8191 Redi Carpet - Arizona Metro PHX & Flagstaff* . . . . . . (480) 350-9615 Redi Carpet -Tucson Metro Tucson* . . . . . . . . . . . . . (520) 884-5556 Wilkinson Floor Covering, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

CARPORT REPAIR SERVICES Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . (602) 494-1556 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

CCTV Integrated Protective Systems, Inc Metro Phoenix* . . . . . . . . . . . . (623) 587-1244 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

CERAMIC TILE & BATH Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

CHAT SERVICES Contact at Once!

Statewide . . . . . . . . . . . . . . . . . (678) 909-0135

CHILLER SERVICES RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . (480) 998-9620

CLEANING SERVICES - BIOHAzARD BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

CLEANING, JANITORIAL & MAINTENANCE SERVICES Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . (480) 539-2696 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Lori Cleaning Service Metro Phoenix . . . . . . . . . . . . . (602) 410-3116 Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . (480) 659-9141

COIN OPERATED LAUNDRY Excalibur Laundries, Inc Statewide* . . . . . . . . . . . . . . . . (714) 437-9000 WASH Multifamily Laundry Systems Metro PHX* & Metro Tucson* . (800) 421-6897

COLLECTION AGENCIES Better NOI Nationwide. . . . . . . . . . . . . . . . (888) 219-9105 Collections USA, Inc. Statewide* . . . . . . . . . . . . . . . . (623) 581-2433 NCC Business Services Nationwide. . . . . . . . . . . . . . . . (888) 880-6020 National Credit Systems, Inc. Nationwide* . . . . . . . . . . . . . . . (800) 515-4375

U.S. Collections West, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 995-3494 Wakefield and Associates, Inc. Nationwide* . . . . . . . . . . . . . . . (303) 537-2900

COLLECTIONS J. Mark Heldenbrand, P.C. Valleywide* & Tucson* . . . . . . (602) 254-3400

COMMERCIAL & HOME BUILDING RESTORATION BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Cheuvront Construction Valleywide* . . . . . . . . . . . . . . . (602) 770-7733

COMMERCIAL MORTGAGE BANkER Centennial Mortgage, Inc. Nationwide* . . . . . . . . . . . . . . . (480) 621-8132 Legacy Capital Advisors, LLC. Nationwide* . . . . . . . . . . . . . . . (602) 926-7426 Washington Federal Metro Phoenix* . . . . . . . . . . . . (602) 553-7434

CONCRETE & MASONRY REPAIR RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

CONCRETE COATINGS Central Valley Specialties Statewide* . . . . . . . . . . . . . . . . (602) 437-2046 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427 Westcoat Statewide . . . . . . . . . . . . . . . . . (800) 250-4519

CONCRETE SIDEwALk GRINDING Precision Concrete Cutting Nationwide. . . . . . . . . . . . . . . . (801) 224-0025 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

CONST. REMODELING & REPAIRRESTORATION & TURNkEY Berlin Precision Construction Inc. Metro Phoenix . . . . . . . . . . . . . (480) 252-4017 Faith Restoration Metro Phoenix* . . . . . . . . . . . . (480) 813-5619 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . (602) 944-2645 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 Praxis Construction Group Statewide* . . . . . . . . . . . . . . . . (800) 709-3347 S.M.D. Remodeling, LLC Metro Phoenix* . . . . . . . . . . . . (602) 348-7989 SOS Builders, LLC Statewide* . . . . . . . . . . . . . . . . (602) 266-5855 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . (520) 888-4826 United Renovations Metro Phoenix . . . . . . . . . . . . . (480) 265-8835

CORPORATE HOUSING Oakwood Corporate Housing (Tempe) Worldwide* . . . . . . . . . . . . . . . (480) 894-9575

COUNTERTOP & CABINETS-NEw Arizona Royal Granite & Remodeling, LLC Statewide . . . . . . . . . . . . . . . . . (602) 405-5558

COUNTERTOP REPAIR AND REFINISHING Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739 Get A Grip Resurfacing of Arizona Valleywide* . . . . . . . . . . . . . . . (480) 784-4747 Wilkinson Floor Covering, Inc Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

CREDIT-RENTAL HISTORY DATA Experian Rent Bureau Nationwide* . . . . . . . . . . . . . . . (310) 347-8126

CRIME SCENE CLEANING Bio-One Statewide* . . . . . . . . . . . . . . . . (602) 770-4972 Capstone Group LLC Metro Phoenix . . . . . . . . . . . . . (480) 970-5424 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

DECk RESURFACING Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

DECk RESURFACING, REPLACEMENT & REPAIR BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Hill Brothers Chemical Co. Statewide . . . . . . . . . . . . . . . . . (623) 879-9210

DEVELOPER Kitchell Development Company Phoenix. . . . . . . . . . . . . . . . . . . (602) 631-6177

DOGGIE wASTE BAGS Poo Prints SW- DSG Enviro-Tech Statewide* . . . . . . . . . . . . . . . . (602) 633-4994

DOORS Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

DOORSTEP TRASH PICk UP National Trash Valet Metro PHX* & Metro Tucson*,Nationwide*,Statewide*(480) 237-9776

DRUG LAB REMEDIATION & CLEAN UP Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units).

Apartment News • July 2013

21

DRYwALL DRAINAGE SYSTEMS RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Storm Water Pros, LLC Statewide* . . . . . . . . . . . . . . . . (480) 620-2517 Torrent Resources Statewide* . . . . . . . . . . . . . . . . (602) 268-0785

DRYwALL SERVICES AW Drywall Services LLC Valleywide* . . . . . . . . . . . . . . . (602) 376-4456 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

ELECTRICAL & LIGHTING CONTRACTORS & SERVICES Archie’s HVAC & Electric Valleywide* . . . . . . . . . . . . . . . (480) 921-8350 Bert’s Electric & Plumbing Tucson* & Surrounding Area* . (520) 791-7800 Border States Electric Statewide* . . . . . . . . . . . . . . . . (602) 244-0331 Digital Logic Statewide* . . . . . . . . . . . . . . . . (602) 694-0500 Haskins Electric LLC Metro Phoenix . . . . . . . . . . . . . (623) 937-3999 Kowalski Electrical Statewide* . . . . . . . . . . . . . . . . (602) 944-2645 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427 TAP and Sons Electric, Inc. Metro Phoenix . . . . . . . . . . . . . (480) 507-2900 Valley Wide Electric Valleywide* . . . . . . . . . . . . . . . (623) 587-0802

ELECTRICAL, PLUMBING, AC CONTRACTORS Express Statewide* . . . . . . . . . . . . . . . . (480) 834-0822 Harmon Electric, Inc. Statewide* . . . . . . . . . . . . . . . . (623) 879-0010 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 TAP and Sons Electric, Inc. Metro Phoenix . . . . . . . . . . . . . (480) 507-2900

ELECTRIC VEHICLE CHARGING STATIONS VERDEK Nationwide. . . . . . . . . . . . . . . . (770) 401-2120

ELECTRONIC PAYMENT PROCESSING RentPayment Nationwide. . . . . . . . . . . . . . . . (866) 289-5977

EMBROIDERY & SILkSCREEN International Corporate Apparel Nationwide* . . . . . . . . . . . . . . . (520) 293-6790 Koalaty Embroidery Inc. Nationwide* . . . . . . . . . . . . . . . (602) 926-1600

EMERGENCY SERVICES ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Valley Protective Services, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 777-0003

EMPLOYMENT & BACkGROUND SCREENING APT Companies Inc. Nationwide*,Statewide*. . . . . . (858) 279-2787 Crimshield, Inc Nationwide. . . . . . . . . . . . . . . . (888) 422-2547

EMPLOYMENT SERVICES AAA Apartment Staffing Valleywide* . . . . . . . . . . . . . . . (602) 840-0258 ALLSTAFF Services, Inc.™ (HQ) Statewide . . . . . . . . . . . . . . . . . (602) 277-3381 ALLSTAFF Services, Inc.™ (Tucson) Statewide . . . . . . . . . . . . . . . . . (520) 296-1666 ApartmentJobs.com Nationwide* . . . . . . . . . . . . . . . (877) 682-6200 BG Staffing Metro Phoenix . . . . . . . . . . . . . (602) 385-1092 Career Strategies, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 955-5811 DORADO Personnel Tucson* & Surrounding Area* . (520) 323-3350

ENERGY SERVICES Bottom Line Utility Solutions, Inc. Nationwide. . . . . . . . . . . . . . . . (949) 707-1311 Promise Energy Nationwide. . . . . . . . . . . . . . . . (800) 282-2000

ExERCISE EqUIPMENT Above & Beyond Fitness Repair, LLC Valleywide* . . . . . . . . . . . . . . . (480) 272-9361 Advanced Exercise Equipment Nationwide* . . . . . . . . . . . . . . . (602) 708-3764 American Fitness Services Metro Phoenix* . . . . . . . . . . . . (480) 664-7115 Commercial Fitness Superstore Statewide* . . . . . . . . . . . . . . . . (480) 838-0555 Comm-Fit Arizona Metro Phoenix* . . . . . . . . . . . . (480) 580-0252 FitLogistix Nationwide. . . . . . . . . . . . . . . . (480) 273-4353 Gym Source Statewide . . . . . . . . . . . . . . . . . (480) 775-1496 Marathon Fitness Inc. Nationwide* . . . . . . . . . . . . . . . (800) 391-9496 Promaxima Fitness Nationwide* . . . . . . . . . . . . . . . (713) 667-9606

FENCE REPAIR & INSTALLATION Automatic Gate Systems, Inc. Statewide . . . . . . . . . . . . . . . . . (602) 267-7778 Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . (602) 494-1556 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

FIBERGLASS REPAIR & TUBS Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739

FINANCIAL SERVICES Adolfson & Peterson Construction Nationwide. . . . . . . . . . . . . . . . (480) 345-8700 Amtrust Bank Division, New York Community Bank Metro Phoenix* . . . . . . . . . . . . (480) 947-4910 CBIZ (branch) Metro Phoenix . . . . . . . . . . . . . (602) 650-6271 Edward Jones Nationwide. . . . . . . . . . . . . . . . (480) 895-3254

FIRE & FLOOD RESTORATION Adanac Enterprises Corp.

Statewide* . . . . . . . . . . . . . . . . (623) 266-2761 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Faith Restoration Metro Phoenix* . . . . . . . . . . . . (480) 813-5619 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 GXS Construction Valleywide* . . . . . . . . . . . . . . . (602) 224-1120 Har-Bro West, Inc. Metro PHX* & Metro Tucson* . (480) 449-3900 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . (520) 888-4826

FIRE ALARMS Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . (480) 507-2850 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 Safeguard Statewide* . . . . . . . . . . . . . . . . (480) 609-6200 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

FIRE ExTINGUISHERS Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . (480) 507-2850 Desert State Fire Statewide* . . . . . . . . . . . . . . . . (480) 264-3763 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

FIRE HYDRANTS Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

FIRE SPRINkLERS Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . (480) 507-2850 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

FLOOR COVERINGS Arizona Flooring and Interiors Statewide* . . . . . . . . . . . . . . . . (602) 327-0284 Marathon Fitness Inc. Nationwide* . . . . . . . . . . . . . . . (800) 391-9496 Mohawk Industries Statewide* . . . . . . . . . . . . . . . . (330) 620-6151 Shaw Industries Nationwide* . . . . . . . . . . . . . . . (714) 317-9999 Wilkinson Floor Covering, Inc Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

FURNITURE & UPHOLSTERY SERVICES Cort Furniture Rentals (Tucson) Statewide* . . . . . . . . . . . . . . . . (520) 881-0070 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207

FURNITURE RENTALS Cort. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Valleywide* & Some Tucson* . (480) 831-8851

GATES-SALES & SERVICE Automatic Gate Systems, Inc. Statewide . . . . . . . . . . . . . . . . . (602) 267-7778

GENERAL CONTRACTOR/CONSTRUCTION MANAGEMENT Adolfson & Peterson Construction Nationwide. . . . . . . . . . . . . . . . (480) 345-8700 Tofel Construction (Tucson) Statewide* . . . . . . . . . . . . . . . . (520) 571-0101

GENERAL CONTRACTOR-LICENSED BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801

GENERAL CONTRACTOR-LICENSED/BONDED FOR COMM/RES. BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 730-0594 Element General Contractor of Arizona Metro Phoenix . . . . . . . . . . . . . (817) 375-8453 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Fortress General Contracting, Inc. Maricopa County* . . . . . . . . . . (480) 736-3951 GM Home Improvements Inc. Metro Phoenix* . . . . . . . . . . . . (623) 977-1748 Gorman Roofing Services, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 262-2423 Marbecc Custom Designs Statewide* . . . . . . . . . . . . . . . . (480) 836-8261 MT Builders Statewide . . . . . . . . . . . . . . . . . (480) 443-3376 Property Rock Resources Valleywide . . . . . . . . . . . . . . . . (602) 466-0093 Seamless Services, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 964-1052 Summit Builders Construction Company Statewide . . . . . . . . . . . . . . . . . (602) 840-7700 Watermark Contracting, Inc. Statewide* & CA* . . . . . . . . . . . (480) 441-1206

GLASS & SCREEN Cheaper Window Glass Valleywide* . . . . . . . . . . . . . . . (602) 995-2102 Glassbusters, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 964-4664 Open Enclose LLC Metro Tucson* . . . . . . . . . . . . . (520) 358-4553

GOLF CARTS/UTILITY VEHICLES A-1 Golf Cart Leasing West of the Mississippi* . . . . . . (480) 855-7800 Golf Cars of Arizona Statewide* . . . . . . . . . . . . . . . . (520) 790-2400

GROUP PURCHASING Professional Apartment Services Nationwide* . . . . . . . . . . . . . . . (800) 875-0250

HVAC Brewer Commercial Services Valleywide* . . . . . . . . . . . . . . . (602) 789-8858 Jasper Air Metro Phoenix* . . . . . . . . . . . . (602) 814-0504

HELIUM & BALLOONS Arizona Air Boutique, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 867-4606 Unique Aire Helium & Balloons Statewide* . . . . . . . . . . . . . . . . (480) 830-0770

INSURANCE Adams Business Dimensions, Inc. Southwest U.S.* . . . . . . . . . . . . (602) 885-9500 Beecher Carlson Insurance Agency, LLC Statewide* . . . . . . . . . . . . . . . . (602) 996-7600 Bowman & Associates Insurance Agency Phoenix*. . . . . . . . . . . . . . . . . . (800) 456-0241 CBIZ Insurance Services, Inc. Statewide . . . . . . . . . . . . . . . . . (602) 643-0102 Crest Insurance Group Nationwide* . . . . . . . . . . . . . . . (480) 839-2252 LeaseTerm Solutions Western U.S . . . . . . . . . . . . . . . (678) 206-2910 Nationwide Insurance Metro Phoenix,Nationwide . . . (602) 718-1220 Nexus Partners Insurance Solutions Metro Phoenix* . . . . . . . . . . . . (480) 422-1536 SCF Arizona Phoenix. . . . . . . . . . . . . . . . . . . (602) 631-2000 The Mahoney Group (Phoenix) Mesa. . . . . . . . . . . . . . . . . . . . . (480) 214-2712 The Mahoney Group (Tucson) Tucson* & Surrounding Area* . (520) 784-6673

INSURANCE-CLAIMS ASSISTANCE On-Site Contents Cleaning & Restoration, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 723-2534 CIBA Insurance Services Nationwide. . . . . . . . . . . . . . . . (818) 638-8525 Cox Insurance Services Statewide* . . . . . . . . . . . . . . . . (480) 907-6000 Sterling Grant & Associates, LLC Statewide* . . . . . . . . . . . . . . . . (602) 954-7200

INSURANCE–COMMERCIAL Farmers Insurance - Schaffroth Agency Statewide* . . . . . . . . . . . . . . . . (480) 688-2908 Lovitt & Touche Metro Phoenix . . . . . . . . . . . . . (602) 956-2250

INSURANCE-PUBLIC ADJUSTER The Greenspan Company/Adjusters International Nationwide* . . . . . . . . . . . . . . . (480) 970-7869 Shull & Associates Statewide* . . . . . . . . . . . . . . . . (623) 687-8801 Skipton & Associates, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 992-7577

INTERIOR DESIGN Designs For You Nationwide* . . . . . . . . . . . . . . . (480) 517-0080 Gia Venturi Interiors Metro Phoenix* . . . . . . . . . . . . (602) 914-9223 J Bella Interiors Nationwide. . . . . . . . . . . . . . . . (480) 967-2121

INTERNET SERVICES & ACCESS PROVIDER Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . (520) 629-8414

kEY CONTROL & ASSET MANAGEMENT HandyTrac Systems Key Control Systems. . . . . .

Nationwide* . . . . . . . . . . . . . . . (800) 665-9994 KeyTrak, Inc. Nationwide* . . . . . . . . . . . . . . . (888) 539-8725

kITCHEN & BATH REFINISHING Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739

LANDSCAPE AND TREE SERVICE Desert Appeal Landscape LLC Metro Phoenix* . . . . . . . . . . . . (480) 570-5754 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . (702) 459-3192

LANDSCAPE MAINTENANCE Acacia Landscape Services, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 253-7354 Desert Classic Landscaping Metro Phoenix* . . . . . . . . . . . . (602) 323-9696 Empire Landscape & Maintenance, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 550-4154 Epic Landscape Construction, Inc. Metro Phoenix* . . . . . . . . . . . . (623) 516-9014 GPM Landscape Metro Phoenix . . . . . . . . . . . . . (602) 469-0652 The Groundskeeper (Gilbert) Metro Phoenix* . . . . . . . . . . . . (480) 545-0456 Landmark Land Management LLC Metro Phoenix* . . . . . . . . . . . . (602) 323-9696 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . (480) 456-0608 Quality Building Maintenance LLC Valleywide* . . . . . . . . . . . . . . . (602) 568-5944

LANDSCAPE MAINTENANCE & SERVICES AME Southwest Landscape and Irrigation Metro PHX & Metro Tucson. . . (480) 558-3160 Gothic Grounds Management, Inc. (Phx) Metro Phoenix . . . . . . . . . . . . . (602) 540-6917 Landscape Pros & Design LLC Metro Phoenix* . . . . . . . . . . . . (480) 228-9630 Safari Pools & Landscape Valleywide* . . . . . . . . . . . . . . . (480) 633-6494 Shamrock Landscaping, Inc. Valleywide . . . . . . . . . . . . . . . . (602) 606-7603 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . (702) 459-3192 SiteWorks Metro Phoenix* . . . . . . . . . . . . (480) 820-1600 Tree Pros, LLC Valleywide* . . . . . . . . . . . . . . . (602) 216-0400 Waddell Landscape Metro Phoenix* . . . . . . . . . . . . (623) 536-2200

LANDSCAPE MATERIAL All Rock Supply Metro Phoenix . . . . . . . . . . . . . (480) 760-5951

LANDSCAPE SPRINkLER SERVICES Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . (602) 942-3653

LANDSCAPING SERVICES Carescape Valleywide . . . . . . . . . . . . . . . . (623) 583-8700 Catalina Landscape Maintenance Tucson . . . . . . . . . . . . . . . . . . . (520) 887-1204 Creative Cactus Metro Phoenix* . . . . . . . . . . . . (602) 999-1494 Details Landscaping Valleywide . . . . . . . . . . . . . . . . (623) 435-7207 Fortis Landcare Metro Phoenix* . . . . . . . . . . . . (602) 254-4447

Horticulture Unlimited, Inc. Metro Tucson . . . . . . . . . . . . . . (520) 321-4678 IDT Landscaping LLC Valleywide* . . . . . . . . . . . . . . . (480) 829-8530 Integrated Landscape Management, LLC Metro Phoenix . . . . . . . . . . . . . (480) 675-7709 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . (480) 456-0608 Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . (602) 942-3653 The Groundskeeper (Tucson) Statewide* . . . . . . . . . . . . . . . . (520) 571-1575 Wild Briar Landscape Valleywide . . . . . . . . . . . . . . . . (480) 899-5192 Xeriscapes Unlimited, Inc. Phoenix*. . . . . . . . . . . . . . . . . . (602) 252-6434

LEAk LOCATING RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

LEASING INCENTIVES AIM Cruise Incentives Nationwide* . . . . . . . . . . . . . . . (818) 706-9822

LEGAL SERVICES Bonnett, Fairbourn, Friedman & Balint, P.C. Statewide . . . . . . . . . . . . . . . . . (602) 274-1100 Dodge & Vega PLC Statewide* . . . . . . . . . . . . . . . . (480) 656-8333 Gallagher & Kennedy Phoenix. . . . . . . . . . . . . . . . . . . (602) 530-8540 Snell & Wilmer L.L.P. Metro Phoenix* . . . . . . . . . . . . (602) 382-6000

LOw INCOME HOUSING PROGRAM ADMINISTRATION HOM, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 265-4640

MAIL BOxES Exterior Systems Statewide* . . . . . . . . . . . . . . . . (480) 990-3909

MAINTENANCE SUPPLIES AZ PARTSMASTER (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 233-3580 AZ PARTSMASTER (Tucson) Tucson* & Surrounding Area* . (520) 573-5828 HD Supply Facilities Maintenance Valleywide* . . . . . . . . . . . . . . . (800) 431-3000 Maintenance Supply Headquarters Phoenix. . . . . . . . . . . . . . . . . . . (480) 760-4100

MANAGEMENT CONSULTING & TRAINING Occupancy Solutions LLC Nationwide* . . . . . . . . . . . . . . . (800) 865-0948

MARkETING Compzilla.com LLC Nationwide* . . . . . . . . . . . . . . . (973) 975-7820 SatisFacts Research Nationwide. . . . . . . . . . . . . . . . (866) 655-1490 Social Media Made Easy Nationwide. . . . . . . . . . . . . . . . (503) 646-8700

MARkETING, RESEARCH & STATISTICS ALN Apartment Data, Inc. Nationwide. . . . . . . . . . . . . . . . (800) 643-6416 Compzilla.com LLC Nationwide* . . . . . . . . . . . . . . . (973) 975-7820 Pierce-Eislen AZ, CO & Southern CA . . . . . . (480) 663-1149 RealData, Inc. Southwest U.S. . . . . . . . . . . . . . (602) 789-1223 SatisFacts Research Nationwide. . . . . . . . . . . . . . . . (866) 655-1490

MARkETING/LEAD GENERATION Rentlogic Metro Phoenix* . . . . . . . . . . . . (602) 441-5294

MASONRY FENCE & wALL REPAIR Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

MATTRESSES AZ Furniture and Mattress Liquidators Metro Phoenix . . . . . . . . . . . . . (623) 582-1550

MISTING Aqua Science Metro Phoenix*,Metro Tucson* (480) 444-7680

MOLD & ASBESTOS REMEDIATION ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

MOLD REMOVAL & CLEAN UP BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . (602) 944-2645

MORTGAGE LENDER Johnson Capital Nationwide. . . . . . . . . . . . . . . . (602) 957-1112 Washington Federal (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 219-2957

MORTGAGE, REAL ESTATE & INSURANCE SERVICES Amerifirst Financial, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 743-4509 Keystone Commercial Capital Nationwide* . . . . . . . . . . . . . . . (602) 997-3810

MOVING & STORAGE On The Move, Inc. Nationwide* . . . . . . . . . . . . . . . (800) 645-9949

NEIGHBORHOOD REVITALIzATION Phoenix Revitalization Corporation (non-profit) Phoenix*. . . . . . . . . . . . . . . . . . (602) 259-6895

ODOR ELIMINATION Biosweep of Phoenix Statewide* . . . . . . . . . . . . . . . . (602) 639-1902 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091

ONLINE LEASING VaultWare Nationwide* . . . . . . . . . . . . . . . (480) 905-3668

ONLINE RENT PAYMENTS Property Solutions Nationwide* . . . . . . . . . . . . . . . (602) 324-9223

PAGING SYSTEMS Corporate Answer Nationwide* . . . . . . . . . . . . . . . (602) 244-1833

PAINT & COATINGS BEHR Paint Corporation/ Kilz. . . . . . . . . . . . . . .

Metro Phoenix*,Metro Tucson*, Nationwide*, Statewide* . . . . . . . . . . . . . . . . (505) 307-0778 BEHR Paint Corporation/ Kilz (Tucson branch) Metro Tucson* . . . . . . . . . . . . . (520) 338-0455

PAINT & RESURFACING Nu Systems Contract Services, Inc. Metro PHX* & Metro Tucson* . (602) 931-8900

PAINTING SERVICES A&H Painting, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 439-1484 A Real Deal Painting Statewide* . . . . . . . . . . . . . . . . (623) 362-9561 Accent Painting & Construction Inc. Statewide . . . . . . . . . . . . . . . . . (480) 614-5839 CertaPro Painters Statewide* . . . . . . . . . . . . . . . . (480) 962-8180 Empire Community Painting Statewide* . . . . . . . . . . . . . . . . (480) 560-8525 Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . (480) 539-2696 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Giant Painting and Construction, Inc. Metro Phoenix . . . . . . . . . . . . . (602) 993-4681 Imperial Contracting Valleywide* . . . . . . . . . . . . . . . (480) 892-9157 Indigo Painting Valleywide* . . . . . . . . . . . . . . . (602) 304-0800 Investment Painting Services, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 242-5737 LeBreck Painting, Inc. Metro Tucson* . . . . . . . . . . . . . (520) 628-3582 Life Paint Company Metro Phoenix . . . . . . . . . . . . . (562) 944-6391 Metzger’s Painting Professionals, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 672-5069 Paramount Painting, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 369-5717 Synergy Painting, Inc. AZ*, CO* & UT* . . . . . . . . . . . (602) 469-8449 Watermark Contracting, Inc. Statewide* & CA* . . . . . . . . . . . (480) 441-1206

PAINTING SUPPLIES Dunn-Edwards Paint Corporation (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 689-5136 Glidden Professional Metro Phoenix* . . . . . . . . . . . . (480) 948-0757 PPG Pittsburgh Paints Nationwide* . . . . . . . . . . . . . . . (602) 956-1150 Sherwin-Williams Statewide* . . . . . . . . . . . . . . . . (602) 861-3171

PARkING LOT & DRIVEwAY SERVICES Performance Paving & Sealing, LLC Metro Phoenix* . . . . . . . . . . . . (480) 816-5305 Swaine Asphalt Corp.

Metro Phoenix . . . . . . . . . . . . . (602) 371-3410

PAVEMENT MAINTENANCE Asphalt Technologies / KFM Striping and Curb Company Valleywide* . . . . . . . . . . . . . . . (602) 462-9114 Bates Paving & Sealing, Inc. Statewide* . . . . . . . . . . . . . . . . (520) 741-2100 Cactus Asphalt Statewide* . . . . . . . . . . . . . . . . (602) 370-3363 Dunn-Edwards Paint Corporation (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 444-7240 Dynamite Paving and Sealcoat, Inc. Phoenix. . . . . . . . . . . . . . . . . . . (602) 258-9588 M.R. Tanner Paving and Maintenance Statewide . . . . . . . . . . . . . . . . . (480) 633-8500 Morgan Pavement AZ*, NM* & NV* . . . . . . . . . . . (480) 646-4781 Performance Paving & Sealing, LLC Metro Phoenix* . . . . . . . . . . . . (480) 816-5305 Quality Emulsions, LLC Statewide . . . . . . . . . . . . . . . . . (480) 619-4100 SealMaster AZ Statewide* . . . . . . . . . . . . . . . . (602) 253-4660 Swaine Asphalt Corp.

Metro Phoenix . . . . . . . . . . . . . (602) 371-3410

PAYROLL, ASO,PEO Oasis Outsourcing Statewide* . . . . . . . . . . . . . . . . (602) 405-7033

PEST CONTROL SERVICES All Bed Bugs Begone, LLC Statewide* . . . . . . . . . . . . . . . . (480) 659-9011 Alpha Pest Control Metro PHX* & Metro Tucson* . (800) 256-8612 Amera Sun City Pest Control Metro Phoenix* . . . . . . . . . . . . (623) 979-6467 Arizona Pest Squad, LLC Metro Phoenix . . . . . . . . . . . . . (480) 544-1115 Atomic Pest Control Statewide* . . . . . . . . . . . . . . . . (480) 495-2337 Burns Pest Elimination (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 971-4782 Burns Pest Elimination (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 882-4776 City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 944-0099 Eliminex Termite & Pest Control Metro Phoenix* . . . . . . . . . . . . (602) 942-2847 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 964-8900 Mike’s Swat Team Pest and Termite Control Valleywide* . . . . . . . . . . . . . . . (602) 944-7700 Northwest Exterminating-Tucson Tucson . . . . . . . . . . . . . . . . . . . (520) 888-5779 Nose Knows LLC Metro Phoenix* . . . . . . . . . . . . (480) 370-4767 Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . (602) 942-3653 Smart Pest Solutions Valleywide* . . . . . . . . . . . . . . . (480) 621-8438 Terminix Metro Phoenix . . . . . . . . . . . . . (602) 431-4980 Terminix Int. (Tucson) Metro Tucson . . . . . . . . . . . . . . (520) 838-2634 Western Exterminator Company Metro PHX* & Metro Tucson* . (602) 273-1681

PET wASTE CLEAN UP & REMOVAL Poo Prints SW- DSG Enviro-Tech Statewide* . . . . . . . . . . . . . . . . (602) 633-4994

PIGEON CONTROL KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 964-8900

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units).

22

Apartment News • July 2013

Terminix Metro Phoenix . . . . . . . . . . . . . (602) 431-4980

PIPE RENEwAL & RESTORATION RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

PLAYGROUND MAINTENANCE & CONTRACTOR Safe and Sound Playgrounds Statewide* . . . . . . . . . . . . . . . . (480) 888-8784

PLUMBERS Alliance Plumbing Service & Repair Phoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020 Marlin Services Metro Phoenix* . . . . . . . . . . . . (602) 470-1040

PLUMBING CONTRACTORS & SERVICES Alliance Plumbing Service & Repair Phoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020 Arizona Plumbing Services, Inc. Maricopa County* . . . . . . . . . . (602) 442-8757 Armor Plumbing & Boiler MetroPHX* & Metro Tucson*. . (480) 782-9324 Belsito Plumbing LLC Statewide* . . . . . . . . . . . . . . . . (480) 425-9900 Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . (480) 835-8220 Brewer Commercial Services Valleywide* . . . . . . . . . . . . . . . (602) 789-8858 D.W. Plumbing and Maintenance Inc. Metro Phoenix* . . . . . . . . . . . . (602) 789-1920 Delta Mechanical, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 898-0007 Grace Plumbing Services, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 704-3785 Plumb Plumbing LLC Pima County* . . . . . . . . . . . . . . (520) 629-0504 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 RKS Plumbing & Mechanical Inc. Metro Phoenix* . . . . . . . . . . . . (602) 966-1866 Rooter 2000 Plumbing and Drain Valleywide . . . . . . . . . . . . . . . . (480) 967-5943 West Coast Plumbing & Air Metro Phoenix* . . . . . . . . . . . . (623) 582-1117

PLUMBING FIxTURES & SUPPLIES Ferguson Enterprises, Inc. Tucson* & Surrounding Area* . (520) 792-1700 Plumbing Suppliers Inc. Metro Tucson* . . . . . . . . . . . . . (520) 326-6433

POLITICAL CONSULTING Capitol Consulting, LLC Phoenix. . . . . . . . . . . . . . . . . . . (602) 712-1121

POOL FURNITURE MANUFACTURER Leisure Creations Nationwide. . . . . . . . . . . . . . . . (866) 765-6726 Texacraft Tropic Craft Nationwide. . . . . . . . . . . . . . . . (800) 327-1541

POOL SERVICE & REPAIR Silver Lining Pool Service, LLC Metro Phoenix* . . . . . . . . . . . . (480) 359-6380

POOL/PATIO FURNITURE-REFURBISHING Sun Patio Furniture Nationwide* . . . . . . . . . . . . . . . (480) 227-2776 Two Kings Hospitality Metro Phoenix* . . . . . . . . . . . . (602) 843-2121

PRINTING & MARkETING

REFUSE REMOVAL & RECYCLING SERVICES

Allegra-Integrated Marketing & Print Solutions Metro Phoenix*,Nationwide*. . (480) 941-4842 DP Solutions, Inc. Metro Tucson . . . . . . . . . . . . . . (520) 393-3551 SIGNWORX Nationwide* . . . . . . . . . . . . . . . (602) 268-1875

PROCESS SERVICE & EVICTIONS AAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953

PROFESSIONAL POOPER SCOOPER & PORTER SERVICE Poo Prints SW- DSG Enviro-Tech Statewide* . . . . . . . . . . . . . . . . (602) 633-4994

PROPERTY MANAGEMENT SOFTwARE AppFolio, Inc. Nationwide* . . . . . . . . . . . . . . . (805) 617-2163 NQUEUE BillBack, LLC Nationwide* . . . . . . . . . . . . . . . (602) 426-1550 Property Management EZ, LLC Metro Tucson* . . . . . . . . . . . . . (520) 250-2274 Yardi Systems, Inc. Nationwide* . . . . . . . . . . . . . . . (805) 699-2040

PROPERTY TAx CONSULTING R.L. Cohen & Associates, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 640-9777

PUBLIC HEALTH American Lung Association in Arizona Metro Phoenix* . . . . . . . . . . . . (602) 258-7505 Maricopa County Tobacco Use Prevention Program Maricopa County . . . . . . . . . . . (602) 372-7272

PURCHASING Buyers Access Statewide* . . . . . . . . . . . . . . . . (303) 991-5559

REAL ESTATE BROkERS/COMMERCIAL CB Richard Ellis Worldwide . . . . . . . . . . . . . . . . (602) 735-5555 Marcus & Millichap (Cliff David) Valleywide* . . . . . . . . . . . . . . . (602) 952-9669 Marcus & Millichap (Pete TeKampe) Metro Phoenix* . . . . . . . . . . . . (602) 952-9669 Marcus & Millichap (Richard Butler) Metro PHX & Metro Tucson. . . (602) 952-9669 Transwestern Commercial Services Valleywide* . . . . . . . . . . . . . . . (602) 956-5000

REAL ESTATE BROkERS/MULTI-FAMILY Apartment Realty Advisors Statewide* . . . . . . . . . . . . . . . . (602) 252-4232 Elan Residential Metro Phoenix* . . . . . . . . . . . . (480) 656-2565 PTE Real Estate Group Metro Phoenix* . . . . . . . . . . . . (480) 344-1732

REAL ESTATE SERVICES/CONSULTING Adolfson & Peterson Construction Nationwide. . . . . . . . . . . . . . . . (480) 345-8700 Michael A. Lieb, Ltd. Metro Phoenix . . . . . . . . . . . . . (602) 870-9741

REFINISHING/RESURFACING Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739 NuSurface Phoenix Metro, LP Statewide* . . . . . . . . . . . . . . . . (602) 395-2007

Protecting your properties is Safeguard’s top priority.

Republic Services Valleywide* . . . . . . . . . . . . . . . (602) 442-5997 Saguaro Environmental Services Pima County* . . . . . . . . . . . . . . (520) 745-8820

RENOVATION SUPPLIES Renovations Plus Nationwide. . . . . . . . . . . . . . . . (303) 465-9009

RENTERS INSURANCE Assurant Specialty Property Nationwide. . . . . . . . . . . . . . . . (702) 824-1384 Bader Company Nationwide. . . . . . . . . . . . . . . . (888) 223-3726 Better NOI Nationwide. . . . . . . . . . . . . . . . (888) 219-9105 Renters Legal Liability, LLC Nationwide* . . . . . . . . . . . . . . . (801) 994-0237

RENT PAYMENT BY PAYROLL DEDUCTION SteadyPay Payment Solutions Nationwide* . . . . . . . . . . . . . . . (877) 632-9093

REPUTATION MANAGEMENT SatisFacts Research Nationwide. . . . . . . . . . . . . . . . (866) 655-1490

RESIDENT REFERRAL SERVICES Apartment Hunters . . . . . . . . . . . . . Valleywide* (602) 863-1500

RETENTION/RESIDENT SERVICES AIM Cruise Incentives Nationwide* . . . . . . . . . . . . . . . (818) 706-9822 Apartment Life Statewide . . . . . . . . . . . . . . . . . (623) 243-0120 Rainbow Housing Assistance Corporation Metro Phoenix . . . . . . . . . . . . . (623) 889-3391 SatisFacts Research Nationwide. . . . . . . . . . . . . . . . (866) 655-1490

REVENUE MANAGEMENT SOFTwARE Rainmaker Nationwide. . . . . . . . . . . . . . . . (678) 578-5700

ROOF COATINGS Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Coating & Foam Solutions LLC Metro Phoenix . . . . . . . . . . . . . (602) 399-0784 Pro-Tech Products Statewide* . . . . . . . . . . . . . . . . (480) 945-9303 Red Mountain Roofing, LLC. Metro PHX* & Metro Tucson* . (480) 268-7379 RenCo, LLC Statewide* . . . . . . . . . . . . . . . . (602) 867-9386 Roofing Southwest AZ*, NV* & South CA*. . . . . . . (480) 752-8550

ROOFING SERVICES Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Broken Arrow Construction Company Statewide* . . . . . . . . . . . . . . . . (480) 890-2322

Diversified Roofing Corporation Metro Phoenix,Metro Tucson. . (602) 850-8265 Diversified Roofing Corporation of Tucson Metro Tucson . . . . . . . . . . . . . . (520) 670-1004 Gryphon Companies, Inc. . . . . . . . . Statewide* (480) 994-5500 Inca Roofing, Inc. . . . . . . . . . . . . . . . Statewide* (602) 544-0998 Jim Brown & Sons Roofing Co. Inc Statewide* . . . . . . . . . . . . . . . . (623) 247-9252 KY-KO Roofing Systems . . . . . . . Metro Phoenix (602) 944-4600 Legacy Roofing LLC Statewide* . . . . . . . . . . . . . . . . (623) 581-0274 Paramount Roofing Metro Phoenix* . . . . . . . . . . . . (480) 292-7929 Rain Man Roofing & Waterproofing Services, Inc. Statewide* . . . . . . . . . . . . . . . . (623) 670-2835 Red Mountain Roofing, LLC. Metro PHX* & Metro Tucson* . (480) 268-7379 RenCo, LLC Statewide* . . . . . . . . . . . . . . . . (602) 867-9386 Roofing Southwest AZ*, NV* & South CA*. . . . . . . (480) 752-8550 Seamless Services, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 964-1052 Starkweather Roofing, Inc Statewide* . . . . . . . . . . . . . . . . (602) 997-0529 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427 Sunvek Metro Phoenix* . . . . . . . . . . . . (623) 349-7663 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . (520) 888-4826 United Asset Services Nationwide* . . . . . . . . . . . . . . . (602) 340-8274 Western Roofing Systems, Inc. AZ*, NV* & South CA*. . . . . . . (480) 967-8073

RUB SYSTEMS Conservice Utility Management & Billing Nationwide* . . . . . . . . . . . . . . . (866) 866-0333

SCREENING SERVICES AmRent Nationwide* . . . . . . . . . . . . . . . (855) 214-4743

SCREENING SERVICES/CREDIT REPORTS AAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953 Airfactz Nationwide* . . . . . . . . . . . . . . . (800) 729-7776 Better NOI Nationwide. . . . . . . . . . . . . . . . (888) 219-9105 Contemporary Information Corporation Nationwide* . . . . . . . . . . . . . . . (800) 754-0009 CoreLogic SafeRent Nationwide* . . . . . . . . . . . . . . . (623) 670-3273 Credit Plus, Inc. Nationwide. . . . . . . . . . . . . . . . (800) 258-3488 Investigative Screening Valleywide* . . . . . . . . . . . . . . . (480) 305-1350 LexisNexis Resident Screening Nationwide* . . . . . . . . . . . . . . . (480) 272-7862 National Tenant Network - Arizona (NTN-AZ) Statewide* . . . . . . . . . . . . . . . . (480) 607-5288 On-Site.com Nationwide* . . . . . . . . . . . . . . . (602) 616-3279 RealPage, Inc. Worldwide* . . . . . . . . . . . . . . . (877) 325-7243 Reliable Background Screening Nationwide* . . . . . . . . . . . . . . . (602) 870-7711

The Screening Pros Nationwide* . . . . . . . . . . . . . . . (602) 540-8786 TransUnion Nationwide* . . . . . . . . . . . . . . . (312) 985-2946

SECURITY DEPOSIT ALTERNATIVES Better NOI Nationwide. . . . . . . . . . . . . . . . (888) 219-9105 SureDeposit Nationwide. . . . . . . . . . . . . . . . (800) 531-7873

SECURITY GUARD SERVICES A Urban Tactical Security Metro Phoenix* . . . . . . . . . . . . (602) 328-0005 Blue Steel Security Services Statewide* . . . . . . . . . . . . . . . . (602) 283-4827 Eagle Eye Security Services, LLC Metro PHX* & Metro Tucson* . (623) 826-2067 Emerald Security Group Metro PHX* & Metro Tucson* . (623) 251-6056 Layne Security LLC Metro Phoenix*,PHX* & Surrounding Area* . . . . . . . . . . . . . . . . . . . . . . . . . (623) 377-6847 Omega Protective Services LLC Metro Phoenix* . . . . . . . . . . . . (480) 699-5460

SECURITY SERVICES A Urban Tactical Security Metro Phoenix* . . . . . . . . . . . . (602) 328-0005 Bishop Security, Inc. Metro Tucson* . . . . . . . . . . . . . (520) 797-9409 Core Security Services Statewide* . . . . . . . . . . . . . . . . (602) 518-6597 Multicom, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 244-1100 Securitas Security Services USA Nationwide* . . . . . . . . . . . . . . . (602) 414-3659 Securitas Security Services USA (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 296-3833 Signal 88 Security Valleywide* . . . . . . . . . . . . . . . (623) 580-9416 Tatalovich & Associates, Inc. Phoenix. . . . . . . . . . . . . . . . . . . (602) 264-0007 Valley Protective Services, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 777-0003

SEwER & DRAIN CLEANING Brewer Commercial Services Valleywide* . . . . . . . . . . . . . . . (602) 789-8858 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

SEwER LINE CAMERAING RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

SHOPPING EVALUATIONS Ellis, Partners in Mystery Shopping (EPMS) Nationwide* . . . . . . . . . . . . . . . (972) 256-3767 SatisFacts Research Nationwide. . . . . . . . . . . . . . . . (866) 655-1490

SIGNS Fusion Sign and Design Nationwide* . . . . . . . . . . . . . . . (602) 288-8903 SIGNWORX Nationwide* . . . . . . . . . . . . . . . (602) 268-1875 Tile Signs & Graphics Statewide . . . . . . . . . . . . . . . . . (480) 967-6029

SOCIAL NETwORkING The I Too Corp Nationwide* . . . . . . . . . . . . . . . (920) 254-9400

FIRE pROTECTIOn Safeguard’s Wireless Fire Alarm Monitoring provides superior protection. It eliminates the need for two dedicated phone lines, saves money, is more secure, and delivers a quicker response to your emergency.

Combined with the Fire Inspection Services your properties demand, Safeguard provides a comprehensive solution that offers superior protection and true convenience.

SECURITY COVERAGE Safeguard is the Valley’s premier provider of Security, Managed Access, and Video Surveillance Solutions. We offer remote management solutions that let you control these systems via a smartphone or the Internet.

Make Safeguard your exclusive provider for all of your Property Management needs and work with one partner that offers local monitoring and an A+ BBB ranking.

Safeguard’s Wireless Fire Alarm Monitoring provides superior protection.

FREE $20 GIFT CARD WITH COnSULTATIOn Get a free $20 Gift Card when you schedule a brief consultation and mention this ad.

We look forward to hearing from you!

Call (480) 609-6208 to schedule your free consultation today.

(480) 609-6208 Control security, view cameras and manage access via a smartphone or the Internet.

safeguardsecurity.com

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units).

Apartment News • July 2013

23

SOFTwARE FOR APARTMENT/RESIDENTIAL PROPERTY MGMT AmSI Nationwide. . . . . . . . . . . . . . . . (404) 644-3203 eSupply Systems, LLC Nationwide. . . . . . . . . . . . . . . . (210) 979-6670

SOLAR ENERGY Harmon Solar Statewide* . . . . . . . . . . . . . . . . (623) 879-0010

SOLAR wATER HEATING Aqua Science Metro Phoenix*,Metro Tucson* (480) 444-7680

STEPS Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . (602) 494-1556 Neece Precast & Supply Phoenix. . . . . . . . . . . . . . . . . . . (602) 242-1869 STIMCO Precast Products Nationwide* . . . . . . . . . . . . . . . (480) 898-8132 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

STREET SwEEPING All City/Tri City Power Sweep Valleywide* . . . . . . . . . . . . . . . (602) 678-0059 Epic Sweeping Service Valleywide* . . . . . . . . . . . . . . . (623) 516-9014 Sunstate Sweeping, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 415-1506 Sunstate Sweeping, LLC. (Tucson) Tucson* & Surrounding Area* . (520) 293-0400

SUB-FLOORING Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

SUB-METERING Comptrol Technologies Valleywide* & Tucson* . . . . . . (602) 392-2292 Conservice Utility Management & Billing . . . . .

Nationwide* . . . . . . . . . . . . . . . (866) 866-0333 Minol USA Statewide . . . . . . . . . . . . . . . . . (888) 766-1253 National Exemption Service, Inc. Nationwide. . . . . . . . . . . . . . . . (800) 241-8651 NWP Services Corporation Nationwide* . . . . . . . . . . . . . . . (949) 735-2625 Spectrum Phoenix, LLC dba Edison Micro Utilities Statewide* . . . . . . . . . . . . . . . . (602) 274-1030 Utilities Management Concepts, Inc. Nationwide. . . . . . . . . . . . . . . . (626) 303-5553

SwIMMING POOL DESIGN, CONST. & REMODEL Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

SwIMMING POOL RENOVATION COMMERCIAL Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

SwIMMING POOL REPAIR & REMODEL Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Safari Pools & Landscape Valleywide* . . . . . . . . . . . . . . . (480) 633-6494

SwIMMING POOL RESURFACING Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

SwIMMING POOL SUPPLIES & CHEMICALS Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Leslie’s Poolmart Inc. Valleywide* . . . . . . . . . . . . . . . (602) 366-3926 Maddy’s Pool Supply and Service Metro Phoenix* . . . . . . . . . . . . (480) 840-6370 Specialty Cleaning Valleywide* & Metro Tucson* . (480) 241-7525

TECHNOLOGY CONSULTING LeeShanok Network Solutions Statewide* . . . . . . . . . . . . . . . . (520) 888-9122 LeeShanok Network Solutions (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 277-5757 OneCallNow.com AZ*, CA* & NV*. . . . . . . . . . . . (818) 815-8620 Virtual Office Global, LLC Metro Phoenix,Nationwide . . . (602) 297-5255

TECHNOLOGY: MASS MESSAGING SERVICE OneCallNow.com AZ*, CA* & NV*. . . . . . . . . . . . (818) 815-8620

TELEPHONE ANSwERING & MESSAGING SYSTEMS Answer Phoenix Metro PHX* & Metro Tucson* . (602) 248-8080 Corporate Answer Nationwide* . . . . . . . . . . . . . . . (602) 244-1833

TELEPHONE SYSTEMS

SUPPLIES - ELECTRICAL, HARDwARE & PLUMBING Wilmar Industries, Inc. Valleywide . . . . . . . . . . . . . . . . (800) 345-3002

SwIMMING POOL DECk RESURFACING Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Imagine Architectural Concrete, LLC. Statewide . . . . . . . . . . . . . . . . . (480) 557-5533 Superior Pool Construction Statewide . . . . . . . . . . . . . . . . . (602) 395-0700

Century Link Statewide* . . . . . . . . . . . . . . . . (800) 366-8201 Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . (520) 629-8414

TERMITE ELIMINATION City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 944-0099 Dynamic Pest Solutions, LLC Metro Phoenix . . . . . . . . . . . . . (602) 721-9851 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 964-8900

VIDEO LIBRARY

Terminix Int. (Tucson) Metro Tucson . . . . . . . . . . . . . . (520) 838-2634

wEBSITE DEVELOPMENT

DVD in Demand Statewide* . . . . . . . . . . . . . . . . (480) 234-9684 Resident Entertainment Services Nationwide* . . . . . . . . . . . . . . . (623) 399-8859

TOwING & PARkING ENFORCEMENT AMP Towing & Recovery Statewide* . . . . . . . . . . . . . . . . (602) 437-1849 Arizona Parking Management by Bronco Metro Tucson* . . . . . . . . . . . . . (520) 885-1925 Go Green Environmental Metro Phoenix* . . . . . . . . . . . . (480) 274-0043

VIDEO MYSTERY SHOPPING Business Observations West of the Mississippi* . . . . . . (623) 594-2113 The Buyer’s View, LLC Statewide . . . . . . . . . . . . . . . . . (623) 594-0544

TOwING SERVICE

wASHERS & DRYERS - COIN METERED

All City Towing Valleywide* . . . . . . . . . . . . . . . (480) 255-2489 All Valley Impound/United Road Towing Valleywide* . . . . . . . . . . . . . . . (602) 523-3322 Kwik Tow Valleywide* . . . . . . . . . . . . . . . (623) 444-1020 R & M Towing LLC Valleywide . . . . . . . . . . . . . . . . (602) 415-1565 SWAT Towing & Parking Enforcement Towing Service Valleywide* . . . . . . . . . . . . . . . (480) 644-8181

Coin & Professional Equip. Company Phoenix*. . . . . . . . . . . . . . . . . . (602) 248-0808 Coin & Professional Equip. Company (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 790-7377 Coinmach Service Corp.

Nationwide* . . . . . . . . . . . . . . . (602) 722-6959 Excalibur Laundries, Inc Statewide* . . . . . . . . . . . . . . . . (714) 437-9000 Mac-Gray The Laundry Room Experts Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Mac-Gray The Laundry Room Experts (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729 WASH Multifamily Laundry Systems Metro PHX* & Metro Tucson* . (800) 421-6897

TREE SERVICE All Year Round Expert Tree Care Metro PHX* & Metro Tucson* . (602) 647-4747 Arizona Treeworks Valleywide* . . . . . . . . . . . . . . . (602) 841-2900 Phoenix Tree Service, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 866-2013 Premier Tree Service Inc Valleywide* . . . . . . . . . . . . . . . (602) 550-4154 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . (480) 456-0608 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . (702) 459-3192 Top Leaf Tree Service Metro Phoenix* . . . . . . . . . . . . (480) 833-6465 Tree Doctors, Inc. East Valley*. . . . . . . . . . . . . . . . (480) 844-4037 Tree Pros, LLC Valleywide* . . . . . . . . . . . . . . . (602) 216-0400

LeaseLabs Nationwide. . . . . . . . . . . . . . . . (619) 233-4700

wELDING Automatic Gate Systems, Inc. Statewide . . . . . . . . . . . . . . . . . (602) 267-7778 Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . (602) 494-1556 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

wINDOw CLEANING Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . (480) 659-9141

wINDOw COVERING Apartment Interior Supply Valleywide . . . . . . . . . . . . . . . . (480) 964-7600 Blind Co. Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8098

wASTE MANAGEMENT Valet Waste Nationwide. . . . . . . . . . . . . . . . (813) 247-7524 Waste Consolidators, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 897-3601

wATER CONDITIONING & PURIFICATION Aqua Science Metro Phoenix*,Metro Tucson* (480) 444-7680 Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

wATER CONSERVATION Bottom Line Utility Solutions, Inc. Nationwide. . . . . . . . . . . . . . . . (949) 707-1311

UTILITIES APS Statewide* . . . . . . . . . . . . . . . . (602) 250-2966 Conservice Utility Management & Billing Nationwide* . . . . . . . . . . . . . . . (866) 866-0333 Salt River Project (SRP) Valleywide* . . . . . . . . . . . . . . . (602) 236-4480 Southwest Gas Corporation Metro Phoenix*,Metro Tucson* (602) 395-4070

wATER DAMAGE/STRUCTURAL DRYING & MOLD REMEDIATION Ace Construction Services, LLC Valleywide* . . . . . . . . . . . . . . . (602) 840-4500 Adanac Enterprises Corp.

Statewide* . . . . . . . . . . . . . . . . (623) 266-2761 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 First Choice Restoration, Inc Metro PHX & Metro Tucson. . . (480) 981-1131 Har-Bro West, Inc. Metro PHX* & Metro Tucson* . (480) 449-3900 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304

UTILITY ALLOCATION BILLING Comptrol Technologies Valleywide* & Tucson* . . . . . . (602) 392-2292 Multifamily Utility Company Nationwide* . . . . . . . . . . . . . . . (800) 266-0968

UTILITY BILL AUDITING

wATER HEATERS

National Exemption Service, Inc. Nationwide. . . . . . . . . . . . . . . . (800) 241-8651

Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

VENDING SERVICES Larsen Vending Metro Phoenix* . . . . . . . . . . . . (602) 257-8727 Vilar Vending, Inc. Metro Phoenix . . . . . . . . . . . . . (480) 502-0905

wATER VENDING Arjencia Water Metro Tucson . . . . . . . . . . . . . . (520) 882-0200 RainMaker Technologies Tucson* . . . . . . . . . . . . . . . . . . (520) 745-9117

Southwest Golf Cars SE RV I NG T H E VA L L E Y SI NC E 1 9 7 5

Authorized dealer for: and

WE CARRY BOTH GAS AND ELECTRIC CARS!

Unlimited Use of Online Forms State specific forms for:

AVAILABLE: • Full Service Department • Parts Department • Pick-up & Delivery Service • Tires, Batteries & Accessories 13901 W. Camino del Sol, Sun City West, AZ 85375 623-584-0591 • Fax: 623-584-4314

Arizona Alaska California Colorado Delaware Florida

Georgia Illinois Indiana Kansas Kentucky Massachusetts

Nevada New Jersey New York North Carolina Ohio Oregon

Pennsylvania Texas Utah Washington Washington D.C. West Virginia & More.

Most Fields Autopopulate From Online Database

$3.50 per unit per year/$17.50 Charge per year minimum *start up fees apply

PROMO CODE: LLT913

www.swgolfcars.com

Expires: 9/30/2013

www.Rentegration.com

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units).

24

Apartment News • July 2013

GE Appliances is the #1 choice of property managers and owners!*

• Local delivery from local inventory • Next-day delivery available • GE expert installation service available • GE owned and operated service organization For additional information on GE Appliances, contact the GE office at 461 W. Apache Trail #135, Apache Junction, AZ 85120. Phone: 800-782-8045. *Based on an independent survey of property management personnel comparing 14 to 18 cu. ft. refrigerators.

Apartment News • July 2013 68815_2_ca_ prop_mgnt_10_1p.indd 1

25 12/22/11 2:45 PM