ESMP - News - Summer 2012

funeral home

PARK NEWS Summer 2012

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cemetery

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crematorium

We are a Park with a long history of meeting the ever-changing needs of our diverse community with caring, professional services and innovative state-of-the-art services and facilities.

We welcome the diversity in cultures, religions and family backgrounds as we maintain our commitment to planning for the future needs of the people we serve. Our plans for the Asian Gardens section are now with Council and we are continually creating new memorialisation product options for families.

Our efforts to secure additional burial space are of paramount importance to meeting the future needs of Sydney’s eastern and near suburbs. To this end, we are diligently following-up on our proposal to the Department of Lands to be assigned a portion of the adjoining Crown Lands, currently used as market gardens, under permissive occupancy. Over 12,000 petition signatures have been received by interested members of the community and the number is growing.

I invite you to visit and enjoy the splendour of our many gardens which are currently in bloom, displaying abundance of colour with the recent rainfall and, finally, warmer weather.

You can relax with a coffee and refreshment at our on-site café and meet with any of our helpful Customer Service and Funeral Home teams who will gladly answer any of your questions relating to the many services that we proudly offer to our community.

A MESSAGE FROM OUR CEO

George H. Passas FAICD FCIS FCPA Chief Executive Officer

The Park has been a source of vibrant activity in the weeks leading up to summer and throughout the festive season.

In October we hosted a Chinese delegation from Jiangsu Province, Peoples’ Republic of China and many local families and visitors who came to our successful Open Day, Father’s Day Service and Christmas Service events.

The ethos of ESMP is that we are a people organisation serving the needs of people!

SUMMER 2012

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Delegation from China visits ESMP On the 6th of October, ESMP hosted a visit to the Park by senior management and representatives of the MUDU Cemetery, from Jiangsu Province, Peoples’ Republic of China.

A Memorandum of Understanding was signed by Mr Fulin Ge, Chairman of the Board, Mudu Asset Company, PRC and ESMP’s Chairman of Trustees, Mr John Morrison.

The Memorandum will play an important role in promoting a greater understanding towards matters of mutual interest, specifically as they relate to meeting the funereal, burial and cremation needs of the Chinese Community. The scope will encompass: • Establishing a friendly relationship to facilitate any future exchanges.

• Exchanging experiences relating to memorial park requirements, garden arts, structures, planning, architectures, culture, processes and promotion.

Mr Fulin Ge, Chairman of the Board, Mudu Asset Company, PRC who is leading a MUDU Cemetery Delegation from Jiangsu Province, Peoples’ Republic of China, is welcomed to ESMP by Chairman, Mr John Morrison.

The visit coincides with ESMP’s development of a new section within our Park which will provide the Asian community with high quality and tradition-appropriate, interment and bereavement care.

As part of this process, ESMP is inviting and welcoming advice and guidance from Asian community leaders, both in Australia and overseas.

This Chinese Delegation is an important initiative.

ASIAN GARDENS Plans have been submitted to Council to incorporate significant features and services into the detailed design developed by Argo Projects Pty Ltd. This has been prepared under the expert direction of their Group Managing Director and Principal Architect Will Marcus, in consultation with Temples and Parishes. The new Gardens will include temples, water features and represented Gods/Buddhas in addition to many other identified items of cultural and religious significance.

The project will be completed in 2012 and we are looking forward to ongoing liaison and engagement with representatives of the Asian communities to gain the benefit of their insights and suggestions.

Concept design by Argo Projects Pty Ltd

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PARK NEWS

SUPPLIERS FUNCTION ESMP’s Suppliers Christmas function was held on the 30th November and was very well attended. It provided ESMP’s Chairman, Mr John Morrison and CEO, Mr George Passas, with the opportunity to express their appreciation on behalf of the Trustees, Management and Staff for the professional support that has been contributed by the organisations and people with whom we work.

Joe Bombaci and William Nasato of E H Stewart Engraving enjoying the event with Selina Leung of Galaxy Funeral Consulting Services

George Passas greeting Vicki, Georgia and Tom of Acropolis Funerals.

From left Tom and Carolyn Cox of Habitat Architects with ESMP Trustee Stelios Coudounaris

From left; ESMP Trustees Rod Neville and Jack Walker with Mrs Marion Morrison

SUMMER 2012

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ESMP 2011 OPEN DAY The ESMP Open Day was a great success with a large number of visitors enjoying our many Open Day tours and activities on a magnificent spring day!

The gardens were in bloom, displaying a splendid splash of colour, creating a spectacle for all to enjoy. A wonderful testament to the excellent efforts of all our Gardens and Grounds staff!

Roses in full bloom

The Cape Banks Family History Society provided visitors with maps and information explaining the historic headstones of Pioneer Memorial Park. People of all ages were invited to explore and learn about Sydney’s early history. Once again, we acknowledge and congratulate the members of the Cape Banks Family History Society for their dedication and expertise in providing our community with such valuable insights into Sydney’s past.

Mr John McDiarmid of John J McDiarmid & Sons was present at the Open Day, assisting visitors with their questions relating to monuments and vases. He was able to explain the whole process of choosing the appropriate type of stone, shape and inscriptions from his many years of experience helping families with these decisions. John J McDiarmid & Sons is a local family business, located at Matraville, with a long history dating back to 1946! We thank him and his family for their ongoing support to ESMP.

“It was a great day and we look forward to inviting our community to our next Open Day event!”

The Cape Banks Family History Society at Pioneer Memorial Park

John McDiarmid of John J McDiarmid & Sons

Once again the 1st Little Bay Scout Group treated everyone to a delicious sausage sizzle as visitors took a break between tours and activities. We greatly appreciate their contribution and involvement!

John Vogel, Manager ESMP Funeral Home, explained the many features and professional services we offer families with our state-of-the-art funeral home facilities. These include our on-site mortuary, the arrangement rooms and our special audio visual displays which make it easier for families to make decisions during the arrangement process. Many visitors welcomed the opportunity to meet with John, who is providing readers of the Wentworth and Southern Couriers with answers to the many questions that we receive in relation to what is involved with funeral arrangements, burials, cremations and memorialisations.

At the conclusion of the Funeral Home tour, a display of wonderful local artwork greeted visitors as they entered the modern funeral home chapel. The pictures were presented by the Randwick Art Society and included a wide variety of subjects, including landscapes and flower arrangements, painted in traditional and contemporary styles. ESMPs’ Open Day event provided these local artists with the opportunity to show and sell their work, one of which, much to the delight of the artist, was purchased by our Chairman, Mr John Morrison!

Little Bay Scouts providing a delicious sausage sizzle

Funeral Home tour with John Vogel

Artworks by the Randwick Art Society

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PARK NEWS

Local solicitor Patrick Lim, of Patrick Lim & Associates, answered many questions relating to the importance, preparation and maintenance of Wills.

His support to the event was much appreciated, prompting visitors to followup on the need to prepare and/or update their Wills for the benefit of their families and to give them peace-of-mind.

Many visitors had fun learning how to make a beautiful bouquet with the expert and helpful guidance of on-site florist, Roz Richardson. Magnificent flower arrangement displays were created by “budding florists” of all ages!

Everyone was a winner in the event as each person was invited to take their “work of floral art” home! We extend our special thanks to Roz, Wade Lawrence, the Manager, and all of his Condolence Centre, Café and Florist staff for their support and contribution to the event.

Visitors were able to enjoy an informative and comprehensive tour of the Park’s gardens, with the knowledgeable guidance of ESMP’s Customer Service team. We thank the Matraville RSL Club for the use of their bus and their helpful driver, Jerome Stanalonis, who navigated the numerous streets and roadways. People were able to see the splendid vista of spring flowers and learn about the many sections of the Park, including Centenary Park, Gazebo Gardens, Pond of Tranquility, the refurbished Glade area and the new Crypts and Vaults.

John Vogel & Patrick Lim, of Patrick Lim & Associates

Roz Richardson assiting visitors with their creative floral arrangements

The “behind the scenes tours” of the Crematorium also provided visitors with insight as to how this important service is provided in a professional and respectful way. They were shown an information video which explained the process and then they were invited to inspect the facilities within the Crematorium building.

The success of the ESMP Open Day was made possible by the excellent organisation and helpfulness contributed by ESMP’s Customer Service, Funeral Home, Gardens and Grounds staff. Their efforts in preparing for the event, organising and conducting tours and providing information and assistance to our many visitors was a credit to the whole team and reflection of their professionalism and the pride they take in their work at ESMP!!

RSL bus driven by Jerome Stanalonis

ESMP Open Day Planning Meeting

SUMMER 2012

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Funeral Home News The reputation and awareness of the ESMP Funeral Home has continued to grow throughout the year as an increasing number of families appreciate the on-site convenience and the professional services that John Vogel, the manager, and his team, are providing to the community.

The use of the Funeral Home Chapel for services is becoming a popular choice, especially amongst those families who prefer the intimacy and serenity of its comfortable furnishings and the beautiful enclosed garden and water features.

ESMP Funeral Home

Key to our success is the experience and dedication of the Funeral Home team. They are professional in their approach and sensitive to the needs and special support required by families in this difficult time. We are continuing our commitment to our professional development programme to ensure our high standards of excellence to the community are being maintained.

We are proud members of the Australian Funeral Directors Association (AFDA) which develops and promotes professional standards in the funeral industry. AFDA Members are bound by a strict Code of Ethics and Code of Conduct designed to meet both community needs and expectations in all aspects of service delivery. The code is a reassurance to the community of sincere care and professional service, particularly at a time of uncertainty and distress for grieving families and relatives.

ESMP and the Funeral Home are proud to once again sponsor and assist with the setting-up of the Rotary Club of Maroubra Fun Run and Oktoberfest which was held on Sunday 23 October. It was a great success for the local community with a record number of participants.

Funeral Home Chapel

Shannon Cullen, who is one of our Funeral Home consultants, is a very proud father! His son Thomas, who attends Daceyville Public School, has achieved the highest individual score in the school’s Mathletics competition this year!! Thomas also won the senior tennis award and has been selected as one of four school leaders for 2012. Congratulations to Thomas and his proud parents. The Daceyville Public School is also celebrating 90 years.

Fabienne Rovida commenced her career with ESMP in 2008, initially working with our Customer Service team and then became a Consultant at ESMP’s Funeral Home when it was opened in November, 2009. She is now travelling with her family for an extended period and we wish her well, thanking her for the contribution she has made to ESMP’s ongoing success. Fabienne is keeping us well informed with regular updates and photographs of her travels.

Proud father Shannon Cullen with son Thomas Fabienne Rovida on holiday

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PARK NEWS

Customer Service News The Customer Service team has continued to provide families, Funeral Directors and visitors with professional guidance and service’s throughout all areas of ESMP’s operations. This includes:

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Providing helpful information and advice to families and visitors.

Making bookings for the Chapel Services and providing assistance to Funeral Directors, families and friends.

Showing and explaining the many Memorial options available throughout the Park, both at the time of need and pre-arranged.

Contributing to the success of ESMP’s Open Day, Father’s Day and Christmas Service events.

Responding to general enquiries and requests

Our most recent focus has been to present the Glade and highlight the completed landscaping offering new gardens and memorial options in a picturesque and convenient setting within close proximity to the Crematorium Chapels.

The foyer and consulting rooms within the Administration building have been reconfigured and refurbished to make it more convenient and comfortable for families when they visit ESMP. An additional consulting room has been created and we will be establishing a feature display promoting the planned Asian Garden section. New wall-mounted electronic screens have been fitted into the consulting rooms for the convenience of families and the Customer Service team as they discuss and decide between the many services and ESMP memorial options.

Families are welcome to call our office on 9661 5655 to make an apointment with one of our helpful Customer Service team.

Digital signage will be installed in the Administration Building and at the Crematorium to make it easier for visitors to search for the times, location and details of the daily services that are conducted at ESMP. A review is underway of the Customer Service computer system with a view to improvements to efficiency and customer service capability.

SUMMER 2012

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Park and Gardens News Our Gardens and Grounds staff have continued to create a beautiful and serene Park and gardens for visitors to enjoy.

The rose gardens within the crematorium precinct are displaying a peaceful and colourful setting of soft pinks, reds, whites and yellows.

The Glade section features leafy rock gardens, shrubs and bushes with the stunning backdrop of the new Crypts and Vaults. The area has been refurbished with new landscaping and now boasts 35 white iceberg roses which have been recently planted in three garden beds fronting the niche walls.

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PARK NEWS

funeral home

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cemetery

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crematorium

funeral home

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cemetery

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crematorium

Future events calendar Mother’s Day

Christmas Service

Father’s Day

Quarterly Masses

10am, Sunday 13th May, South Chapel

10am, Sunday 2nd September, South Chapel

ESMP Open Day

11am - 2pm, Saturday 27th October

ESMP’s customer service team welcomes Funeral Directors to ask for assistance with the following: • Booking the on-line Web Casting service.

• Organising Audio/Visual equipment • ESMP staff (if required) • Testing of PowerPoint presentations prior to the day of the service.

• Arrangement of DVD keepsakes.

• Viewings and witnessing.

CONTACT INFORMATION • Appointments for families wanting to choose the grave site of • • •

their loved one can be made by calling ESMP on 9661 5655.

Condolence room, florist and café enquiries and bookings can be arranged by phoning Eastern Suburbs Memorial Centre on 9661 8865.

Clergy and celebrants are welcome to call 9661 5655 to make appointments to familiarise themselves with our chapel facilities.

If you require a funeral director contact our Funeral Home Consultants on 9694 9494.

Eastern Suburbs Memorial Park

Post Address / Administration & Cemetery Office 12 Military Road Matraville, NSW 2036 T | (02) 9661 5655 F | (02) 9311 3654 E | enquiries@esmp.net.au

Eastern Suburbs Memorial Centre 49 Military Road Matraville, NSW 2036 T | (02) 9661 8865 F | (02) 9661 8952 E | admin@esmc.net.au

Crematorium Office

At the Crematorium between the West and South Chapels T | (02) 9661 5655 F | (02) 9311 3654 E | enquiries@esmp.net.au

Funeral Home

61 Military Road Matraville, NSW 2036 T | (02) 9694 9494 F | (02) 9694 9495 E | funeralhome@esmp.net.au

Southpoint Shopping Centre

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A public parking facility is available to the left of the Crematorium entrance.

Gate Opening Times

2pm, Sunday 4th November Eastern Suburbs Memorial Grove (Crypts and Vault area)

Saturday 10th March Saturday 12th May Saturday 8th September Saturday 10th November

Assistance to arrangers

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All Saints Day

6pm, Wednesday 19th December, South Chapel

La Perouse

SUMMER 2012

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Administered by: The Botany Cemetery & Eastern Suburbs Crematorium Trusts

Member of: Cemeteries & Crematoria Association of NSW Australasian Cemeteries & Crematoria Association Australian Funeral Directors Association 12 Military Road, Matraville NSW 2036 P | (02) 9661 5655 F | (02) 9311 3654 www.esmp.net.au

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