Contact Management Magazine Issue 3 2017

Page 1

THE CUSTOMER EXPERIENCE MAGAZINE ISSUE 3 • 2017

The

People

Issue

❯❯ Transat soars and saves with new contact centre operations ❯❯ Why you need to train your outsourced staff ❯❯ “STOP TYPING AT ME IN ALL CAPS” ❯❯ How to become a digitally connected contact centre ❯❯ Want to fix CX? Address agent pain! ❯❯ Five ways interaction analytics can improve customer experience ❯❯ Why AI will enhance call centre jobs ❯❯ The 80/20 principle


Turn static files into dynamic content formats.

Create a flipbook
Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.