THE CUSTOMER EXPERIENCE MAGAZINE ISSUE 3 • 2017
The
People
Issue
❯❯ Transat soars and saves with new contact centre operations ❯❯ Why you need to train your outsourced staff ❯❯ “STOP TYPING AT ME IN ALL CAPS” ❯❯ How to become a digitally connected contact centre ❯❯ Want to fix CX? Address agent pain! ❯❯ Five ways interaction analytics can improve customer experience ❯❯ Why AI will enhance call centre jobs ❯❯ The 80/20 principle