THE LODGE Since NOVAM took control of the lodge in 2017, it has been fully renovated to its current status and 2019 has been a new start for them. “We believe that each year is an opportunity to offer something new, exciting and worthwhile for the guests,” Nathalie says, “This includes not only things pertaining to guest comfort and the general luxury of the lodge but also making sure we are doing everything in our power to protect this remarkable and vibrant area we’re lucky to find ourselves.”
“Understanding that many of our guests will have certain expectations,” Nathalie explains, “We make sure to keep lodge and suite cleanliness above the usual standard one would expect. With this in mind we implement a daily procedure sheet designed to effectively train our employees and ensure they always have the best resources and equipment to maintain the highest standard of cleanliness.”
As a National Park, the area is protected. However, the modern sensitivity of global travellers to their own impact on the environment is growing and this is something that NOVAM plan to encourage. “This is without a doubt one of the most mesmerising and humbling places of beauty you will ever find,” she says, “It’s beauty never lessens whether it’s your first night here or your twentieth year and guests always leave with a great sensibility to their place in this eco environment.”
Relationship building is also a key aspect for them, and Nathalie reveals that to build these relationships they focus on exceptional communication. As mentioned, many of their clients come from faraway lands and different time zones.
“Seize the opportunity to escape the ordinary,” Nathalie adds.
“To exceed the expectation of our guests and ensure their comfort during their stay,” Nathalie says, “We make sure that we are present at the lodge and are open to guest enquiries or complaints. It makes it easy to address any problem and find the solution.“
PRICE: $370- 715 per night depending on season and the room. TELEPHONE: +256 772 363362 EMAIL: info@nilesafarilodge.com WEBSITE: www.nilesafarilodge.com
RECOGNITION Their above-and-beyond approach to customer focus has won the Nile Safari Lodge a handful of Trip Advisor awards in the past as well as featuring in 1000 places to go before you die: https://www.africanpearlsafaris.com/safari/nilesafari-lodge-in-murchison-falls-national-park/
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