Complete Revenue and Billing Solution Integrated with Subscription Management System to Better Serve Telecom Giants
Billing Solution for Telecom Industry
Project
Business Scenario
Customer Size Country Domain Technology
Client required a backend development partner to improve their client service and customer satisfaction by developing backend communication channels, data processing modules and re-engineering the legacy systems that enables ideal consumer experience management. Some of their primary requirements were:
Details Mid-size Organization US Information Technology Oracle, Visual Basic 6.0
End-to-End Billing Solution Complete user flow right from sign-up to billing Payment Gateway integration Integrating the Legacy Systems Improve the Request Processing time
End-To-End Backend Development System for 3.1 Million Global Clients
Client
Profile A Billion Dollar Internet Service Provider with wide range of products and services under the umbrella of Business Cloud Services and Digital Media for clients who are looking for advanced messaging solutions. With 2400 employees in more than 14 countries, client manages to serve more than 3.1 million satisfied customers globally.
www.cygnet-infotech.com
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Backend Communication Channels and Data Processing Modules for Better Client Service and Customer Satisfaction
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Billing Solution for Telecom Industry
Cygnet’s Solution Cygnet delivered complete backend solution for the customer management of their virtual faxing service that was catered to Individuals, SMBs and Corporates. Right from Sign-up to offer selection to payment integration, engineers defined following roles and developed various jobs and role-engines for associated module covering the whole product cycle: Sign-Up process: Web Sign-up enabled using the AAA (Authentication, Authorization and Accounting) framework. It carried out certain jobs such as enforcing policies, auditing usage, and providing the information necessary to bill for services for effective network management and implement optimum security.
Benefits to the End Users Near real-time update for the requests made without any errors and delays Automated Solution increased the efficacy of the system leaving minimal scope of errors Seamless access to real-time information from their mobiles and desktops
Offer and Charge Management: For every signup, the end user was associated with a unique number for identification of the user and the offer they are associated with. The module was powered with Account and Balance Management using the OCS. Multi-dimensional charging system that monitors the requests and modification along with the upgrades in offers as well as the usage and charging for each user was empowered using the Event Based Charging Function (EBCF) and Session Based Charging Function (SBCF) of OCS. Invoice and Billing Management: Automated Invoice Generated as per the billing cycle defined for each user. Once the bill is generated, it is then pushed out to the user as an e-mail. The process is carried out with the data input from database collected by the payment collection job. Once collected the data was feed into emailer job and was automatically sent to the user. There were certain enhancements done in the legacy system to make the process fully automated and reduce the processing time for satisfactory customer service:
Benefits to the Client
The legacy system took six hours to process the billing request which created ambiguity and delay in billing cycle. To upgrade the system and improve the processing time, Queue was used with Producer Consumer approach to reduce the processing time from 6 hours to 2 minutes.
Single Platform that works best for various users i.e. Individuals, Corporates and SMBs Significant reduction in time consumed for Request Processing and sending Invoices via Email
Charge posting Job and Payment Collection Job carried out on daily basis to provide accurate usage details to the users and the customer care representatives.
Flexible backend architecture developed by the team of expert engineers as per the client’s country and domain
Rating Engine deployed with real-time implementation replacing the batch processing technique of the legacy system. OrthoCAD
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Increased Overall Efficiency of the system by 80 % leading to increased customer satisfaction and better client service
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For more information, please visit www.cygnet-infotech.com or email inquiry@cygnet-infotech.com
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