DQS Prospectus 2016

PROSPECTUS INTERNATIONALLY ACCREDITED - GLOBALLY RECOGNISED

MANAGEMENT SYSTEM CERTIFICATION www.dqs.co.za

CORPORATE PROFILE

About DQS Group

Expertise Around The Globe

The DQS Group is the leading certification body for management

With more than 45,000 certified locations in more than 100

systems certification worldwide. The group has built a global

countries DQS belongs to the top group of international

presence with more than 80 offices in 60 countries, with more

management certification bodies. More than 79 offices in 59

than 2500 auditors.

countries ensure a large scope of assessment services which

Why Standards Matter?

Standards make an enormous and positive contribution to most aspects of our lives. Standards ensure desirable characteristics of products and services such as quality, environmental friendliness, safety, reliability, efficiency and interchangeability and at an economical cost. When products and services meet our expectations, we tend to take this for granted and be unaware of the role of standards.

However, when standards are absent, we soon notice. We soon care when products turn out to be poor of quality, do not fit, are incompatible with equipment that we already have, are unreliable or dangerous. When products, systems, machinery and devices work well and safely, it is often because they meet standards, and the orginization responsible for many thousands of the standards which benefit the world is ISO.

guarantees customer proximity and lasting added value. The DQS cooperation with “The International Certification Network” IQNet enhances the certification of globally active companies.

DQS is established as a founding member of IQNet. More than 100,000 assessment days per year our highly qualified auditors serve organizations of every kind. Whether our customers need an assessment and evaluation of a service or system, a certificate or a process evaluation, we have the resources.

With over 2500 experienced auditors we provide expertise in almost every industry sector. Our focus stays with the customer, as we deliver value-adding services to enhance our customers’ success.

30 Years of Management System Expertise The Assessment, evaluation and certification of management systems, of processes and of organizations is our core business.

This holistic focus of the DQS group generates excellent services for our customers. With over 34,891customers in 130 countries, we serve a wide spectrum of industry sectors, including automotive, mining, electrical engineering, engine construction, the metal and chemicals industries, services, food, health care, the aviation and aerospace industries and telecommunications.

DQS Certificates have been issued for more than 45,000 customer sites worldwide.

Vusi Bongwe, Debbie Becker, Francois Labuschagne and Musa Miyen.

MISSION & VISION OF DQS SOUTH AFRICA

MISSION & VALUES We want to be the preferred partner for assessments and certifications of management systems.

A. Continue our existing, successful, traditional business.

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Certification on Management systems

Values – Our corporate values drive common attitudes: •

Success - We like to be successful, just like our customers.

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supplier audits

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process audits

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compliance audits

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conformity assessments

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GC- Mark

Mutual trust - Mutual trust enables us to cooperate

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product audits (focus on food)

and together we achieve goals.

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ethical Audits

•

Respect - We treat people with respect, always.

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Customer orientation - Customer needs come first – we generate value for our customers.

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Employee orientation - Our employees including our auditors are our greatest success factor.

• •

B. Enhance auditing and assessments

Responsibility - We take responsibility for our results and our behavior

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Integrity / credibility - Independence, competence and attitude ensure our integrity.

•

Reliability - We keep our promises. Trust us!

C. Develop services to support business success and organizational health of our customers.

VISION We are the preferred partner for certification, D. Continue to provide training to support auditing, assessments and training; existing and new service. recognized for our competence in supporting • act as „catalyst“ • gap assessments, diagnostics business success and organizational health of • management focus, coaching our customers.

Strategic Intent •

focussing on processes and management systems.

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doubling our revenue in five years with sustainable profitability.

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providing attractive working, learning, and development opportunities

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support functional and top management

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provide assurance, expertise and solutions

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enhance and strengthen our brand image

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leadership, education and training

DQS GLOBAL FOOTPRINT

DQS OFFICES

80 60

offices in

countries

IQNet Member with 36 partner CBs worldwide

DQS South Africa

What International standards do:

Founded in 1994, DQS South Africa was the first international

•

Make

the

development,

manufacturing

and

supply

certification body to open its doors in Sub-Saharan Africa. Today

of products and services more efficient, safer and

DQS services the larger part of Sub-Saharan Africa and parts

environmentally friendly

of North Africa. With its client base consisting of more than a

•

Facilitate trade between countries and make it fairer

thousand clients, ranging from small enterprises, large blue

•

Provide governments with a technical base for health, safety and environmental legislation, and conformity assessment

chip companies, multinational organizations and government parastatals. Today DQS remains the obvious choice in

•

practice

management certification systems.

Independence & Objectivity The executive management of DQS South Africa and all its regional offices respects the importance of impartiality in

Share technological advances and good management

•

Disseminate innovation

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Safegaurd consumers, and users in general, of products and services

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Make life simpler by providing solutions to common problems

carrying our assessment and certification activities. Potential conflict of interest is managed through ISO 17021 and the accreditation process in order to assure the objectivity of all certification activities.

Corporate Policies and guidelines of the DQS group have been established and implemented accordingly.

“Quality is more than just a certificate on the wall.

For us, quality is respect for the customer, shareholders and stakeholders.”

OVERVIEW

DQS Stands for:

Advantages As your certification partner, DQS offers...

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Integrity, expertise and quality

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Value-generating assessments and certifications

•

support our customers in the further development of their

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Assessments and certifications anywhere in the world through the DQS Network

management systems

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Internationaly recognised certificates

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Your partner for integrated management systems

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Fair contract terms for customers

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Local points of contact in your area

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Process-orientated audits that generate value

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Customised, practical solutions

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Consistent audit approach worldwide

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Innovative concepts from Business Excellence and Risk

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Professional, experienced auditors

Management

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Partnership values

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Coordinated management system and product certifcation programs

DQS Enterprise View Strategic Management Certification

Business Development

e-Solutions Software Solutions Sales

Training

Customer Service

Assessment Technical Auditor Training Human Resources

Finanace

Office Administration

Quality Management

Product Sales

Information Technology

DQS SOUTH AFRICA SERVICE SPECTRUM

Certification / Assessments / Supplier Audits / Assurance & Training Management Systems Certification to 70 Standards

DQS Solutions

DQS Supply Chain Management

DQS Energy Management

DQS Crisis And Risk Management

DQS IT Solutions Management

DQS Excellence

Customer Service Management

Verification and Inspection

ISO 9001

DQS Software Solutions

Supplier Development

Energy Management

Crisis Management

ISMS

TQM

ISO 10001

Pre shipment

ISO 14001

Interface Management

Supplier Evaluation

Energy Efficency

Risk Management ISO 31000

ISO 20000

TPM Award

ISO 10002

Safety Management

OHSAS 18001/ ISO 45000

Process efficency

Supplier Security

Energy Saving

Opportunity Management

ISO 27000

DQS Best

ISO 10003

Ethical Audits

RC 14001

Cost Saving

ISO 28000

ISO 50001

BCM IS0 22301

Continiuty Management ISO 22301

Lean Six Sigma

ISO 10004

ISO/TS 29000

Internal Audits

Supplier Audits

Disaster Management

ISO 55000

Asset Management

Corporate Social Responsibility

Legal Compliance

ISO 22000

Food Safety Management HACCP

TS 16949

QMS Automotive Industry

IRIS

International Railway Industry

SA 8000

Social Accountability

Risk Management

Assessment of management systems & processes on the basis of more than 70 nationally and internationally recognised standards and specifications

DQS Training Academy

CREATING POSITIVE PARTNERSHIPS

Providing Everyday Solutions

To Everyday Problems! Æ ISO Management System Certification Æ Education and Training Æ Risk Assessments Æ Assurance Reviews Æ Legal Compliance Æ Inspections Æ Supplier Assessments Æ Corporate Governance Review Æ Organisational Health Review Æ Corporate Social Responsibility Æ Ethical Audits Æ Global Conformance Assessments Æ Issue Based Due Diligence

DQS SOUTH AFRICA THE OBVIOUS CHOICE

THE OBVIOUS CHOICE FOR MANAGEMENT SYSTEM CERTIFICATION Furthermore, we have a particularly large and diversified competency regarding norms.

DQS has been and is involved in the preparation of numerous norm specification in DIN and IQNet committees as well as ministries and associations.

With us, you are at the source of norm know-how.

"ask our clients" CHOICE

QMS EMS

ISMS

FOR

MANAGEMENT

SYSTEM

YOUR

Development o Further f the Management Sytem

R E - C E R TIFIC A TI O N

Offer and Contract

Pre-Audit (Optional)

System Analysis (Stage 1 Audit)

System Audit (Stage 2 Audit)

Technical Review

UD 2. S U R V EIL A N CE A

IT

UD 1. S U R V EIL A N CE A

IT

Issuance of Certificate

YEA R3 V ALI D F O

RS

INTERNATIONAL ACCREDITATION A pillar of our international presence is IQNet. Its 36 partners – the largest international network of certification bodies – have issued approximately one third of all certification in the world – that is more than 310,000 certified organisations. With IQNet, DQS Group customers can take advantage of over 40 international accreditations and additional services that are offered in cooperation with IQNet partners.

The DQS Certificate Set your mark! DQS and IQNet certificates as well as the copyrighted certification symbols are the outer markings of a successful certification – and enjoy an excellent reputation anywhere in the world.

The symbols may be used in a variety of ways: you can put them on your letterhead stationary, on your brochures, or on your vehicles. You can also use them in all your advertisement, at trade fairs or on the Internet.

Please note: •

Use of the certification symbols requires valid certificates or other declarations of conformity issued by DQS.

•

If your certificate does not apply to the whole of your organisation, you are requested to indicate the restricted scope for which it is valid.

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The symbols should always be used in connection with the name of your company.

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When using a neutral certification symbol, the underlying standards or specifications needs to be specified in the immediate vicinity of the symbol.

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The symbols may not be changed in any way – however, you may choose which colour to use.

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The IQNet symbol may be used along with the DQS certification symbol, but not by itself.

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We recommend appending the certificate registration number to the symbol.

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The symbols may not be used for the labelling of products.

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The impression of a product certification must be avoided at all costs.

The DQS and IQNet logos (symbols without the rings) are not certificate symbols. They are protected as proprietary marks virtually world-wide, and DQS and IQNet reserve them for their own use.

ROADMAP TO CERTIFICATION SUMMARY Step 1

Basic Data Sheet (DQS will send you the document called Basic Data Sheet. For ISO standard and each business unit e.g. ISO 14001 and BS OHSAS 18001, the document needs to be filled in and send back to DQS)

Step 2

Cost Estimate will be worked out for the 3 year audit cycle on each standard required for certification. DQS uses the AMDAC table approved by the accreditation body TGA to quote the required days in doing the assessments. The Cost Estimate (Quotation) is sent to the client for approval.

Step 3

Once the Cost Estimate has been approved, assessments are then planned according to the client requirement and assessment process

Step 4

Assessment Process is as follows:

Standard terms and conditions Delivery period and delays To be confirmed

Force Majeure

In the event that DQS cannot, within reasonable time, fulfill its obligations arising from an agreement reached with "the client" due to strikes, accidents, fire, flood, tempest or other acts of God, which could not be foreseen or overcome by DQS, DQS and "the client" may mutually agree to cancel the order; in which case DQS will be entitled to full payment for all items delivered to date and/or all progress payments and milestone payments that were payable at the date of the event, as well as any commitment made which cannot be canceled. DQS shall not be held liable for damages or losses suffered as a result of the delay or cancellation.

Agreement

No verbal agreement or undertakings made by any employee of DQS, nor any variation or cancellation of these terms will be binding on DQS, unless it is confirmed in writing by an authorized DQS employee.

Stage 1:

System Analysis (document review and site tour): to determine whether the organization has established, implemented and is maintaining the ISO/BS OHSAS standard as per scope of application.

The System Analysis is minimum 1 or maximum 5 man-days at the client premises depending on the number of employees. Time period between System Analysis and System Assessment is maximum 3 months

Arbitration and disputes

In the event of any dispute or disagreement arising between "the client" and DQS during the execution of the order or the carrying out of the terms of the order or any matters arising there from, such dispute shall, if it cannot be settled by mutual agreement, be submitted to and decided by arbitration in terms of the Arbitration Act, Act No 42 of 1965, as amended. DQS and "the client" shall nevertheless be entitled to depart from this provision by mutual consent.

Pre-Assessment

(not mandatory but is used as Gap Analysis of your Management System.) The man-days are agreed between the client and DQS. After the assessment the report is compiled with recommendations and deviations that need to be corrected before the certification assessment (System Assessment) is carried-out.

Stage 2:

Certification Audit (on-site assessment of the documented procedures and process assessment). The auditor will normally record areas of improvements, observations and action plans (findings). The Action Plans need to be closed/ addressed within 90 days or alternatively a project plan must be established if the action plan will take more than 90 days to be addressed.

Stage 3:

1st (Stage 1) and 2nd (Stage 2) Advancement Assessment (surveillance assessment) is carried-out on year 2 and year 3 to complete the assessment cycle. The number of mandays for the advance assessment is far less than the System Assessment mandays. Addressing the action plans raised is the similar process as on system assessment.

Stage 4:

Re-Assessment (re-certification on year three) is carried out to recertify the management system. Sample taken during this assessment is much larger than the one taken during the advancement assessment.

Indemnity

Clients listed below and DQS mutually indemnify each other against direct damage or injury to property to the extent caused by negligent acts or omissions of either party, its subcontractors, agents or employees whilst on the designated site for the purposes of delivery or installation of the quoted goods or service. Any consequential damage or loss will be for the customer’s account.

Precedence

If any of the Standard Terms and Conditions of Sale as outlined in this document differs from specific Terms and Conditions of Sale outlined in our proposal, the conditions contained in our proposal shall take precedence.

AUDIT PROCESS Customer service representative

DQS-office prepares everything necessary for the conduct of the assessment process. It selects authorized auditors, assigns them to perform the separate assessment stages and supplies them with necessary documentation. On behalf of the DQS managing directors, it concludes an assessment contract with the customer, based on the Order Confirmation and the General Conditions of Business.

Following the on-site assessment, customer service representatives review all documents for completeness and perform the necessary steps to continue the assessment process.

Group leader / assessments

The respective group leader serves as contact person for auditors during the assessment process and, in cases of doubt, shares responsibility with them in making decisions.

Lead auditor

Lead auditors represent DQS on site. They are responsible for the assessment process at the customer’s, the audit team’s performance, their discipline and compliance with DQS directives. Among other items, this includes:

Conduct

In case of a difference of opinion between lead and co-auditor at the customer’s, lead auditor will make the final decision. In case of a separation during the assessment, lead auditor will accept coauditor’s results without reservation.

During the interviews, the checklist will be used to identify documents reviewed during the assessment, to include quality records; clearly identified samples and comments will be annotated on form 750D1_N Findings (findings pad), in order to be used as a basis for evaluation after conclusion of the interviews. During joint auditing, one findings pad suffices to record findings. Auditors will provide feedback to interview participant’s ref. their statements.

Whenever auditors operate separately during an assessment, each auditor will keep one findings pad. Evaluation is done jointly by both auditors following completion of individual segments. At the end of the assessment, lead auditor will integrate the filled-in parts of coauditor’s findings pad. In the end, there will be only one findings pad for each assessment. Reviewing confidential documents such as recipes and special operating instructions requires customer’s consent. Such a review is usually not necessary during an assessment.

• •

Specify next steps to be taken in the assessment process Inform customer about additional DQS services

Preparation

De-briefing

•

•

• •

•

Being familiar with the customer, their needs and existing agreements (e.g. on the basis of data provided by customer service staff), in order to convey a clear and consistent image of DQS and its auditors.

Arranging for date and place of conduct Preparing the audit schedule according to 750E1 XSampleSchedule-System-Analysis resp. 750E1_YSample- Schedule-Audit (Please note comments within the documents)). In case only one of the auditors in the audit-team covers the scope, it needs to be ensured during preparation of the audit schedule that sector specific areas or processes will only be assessed by the auditor covering the scope.

At least one member of the audit team needs to have suitable command of the local language. If that is not the case, lead auditor, in concert with the organization to be certified, needs to arrange for an independent interpretation during audit planning.

Lead auditor is responsible for the arrival, the assessment beginning on time, its proper conduct and necessary resources.

This includes: • Co-ordination with customer to ensure agreed-upon date can be kept • Forwarding information to co-auditor, if one has been assigned, and agreeing on place and time for preassessment consultation • Reviewing audit documents for completeness in accordance with 750E1_L Documents for Assessment.

• Reviewing directives for completeness • Forwarding information about results / agreements arrived at on site to customer service representative • The requisite protective equipment The lead auditor will receive copies of all necessary documents and available customer correspondence, along with the assessment order, from customer service representative at least one week prior to the agreed-upon date.

• •

Return all original documents and quality records to DQS within seven working days.

Stay in touch with customer Forward information about results / agreements made on site to DQS-office

Co-auditor Co-auditors represent DQS on site and support lead auditor during the audit. Their duties commence only after having been assigned for an assessment by the customer service representative and include i.e.: • • • • • •

Being familiar with system documentation Co-ordination with lead auditor Participation in opening and final meetings Conducting interviews Documentation of findings (in co-ordination with LA) Co-operation in the evaluation / explanation of actions to be taken

Whenever auditors operate separately during an assessment, co-auditors are responsible for their part.

DQS CERTIFICATION - TESTIMONIALS What our clients say "DQS is one of the best auditing companies that I ever worked with and would highly recommend their service to others."

"The auditors were knowledgeable and received support from DQS Office"

"It was such a great pleasure for us (management & staff of CANMAN) to have hosted you at our factory.

We really enjoyed the comprehensive and informative presentations that you shared with us regarding the services that DQS is offering. The team was really fascinated to learn how other DQS services can give us mileage in some of our business endeavours."

"I received the certificates yesterday and would like to thank you and the team for the speedy and proffesional manner in which you finlized the recertification of the Valeo site" Gavin Grootboom Site quality Manager

"Good day Diane, thankyou for the quick turn around with the report. All is well and the report is accepted in its whole" Warwick Young Lead Pract Learning: Moderator & ISO 9001 Quality Managment

"Thanks a lot for both the good work by the auditors here and these timous report, we will revert soon as possible" Stanley Segula

"It was an absolute pleasure having Jackie as well as yourselves in the background with us" Dirk Porter Group Sheq & Security Manager

"Thank you for the report. I hope to complete the eveualtion forms and return them to you as soon as possible. Once more, i take this opportunity to thank you DQS and their auditors for a proffesional job - Well done" Lucky Mzyece Quality Assurance Officer

Thanks to Shedi for the good work and to Melisha for the good co-ordination. It all went well and Sankara Management are greatful to you all" Rose Osewe HACCP Co-Ordinator

I would like to on behalf of MABY CORPORATE CLOTHING thank the DQS team for the proffesional and effiecient service provided, we look forward to a wonderul relationship going forward.

Selwyn David Margoltz Operations Executive

We are thanking you for your prompt service on the revised ISO 9001:2008 certificates, we have received it in good order Dennis Lubbe QA/Project Manager

Thank you very much Diane and Melisha, just big thanks to Alfred, he is a very good Auditor and we will recommend hime for any company in Namibia Vernon

"Thank you guys! Wow i have never seen such excitement from Mammoet Manager receipt of our certification. this is definately one of the biggest acheivments for us" Celimpilo Zulu SHEQ Manager

eSolutions Online Management System Assessment and eLearning

Online Management System assessment and learning bundled up to a powerful solution. eLearning

eAssessments

DQS - Inspired by Quality, leading to Excellence

GC-MARK

www.dqs-e.com

eAssessments

Evaluate your management systems online with DQS eAssessments! We have a variety of full scale online self assessments and quick check solutions available.

You Can Use the tool for your internal audits and monitoring as well as for gap analysis prior to 3rd party certification Available Self Assessments Management Systems

Sustainability

Organizations & Management

Information Technology

Quality Management

Environmental Management

Organizational Health Check For

Information Security

ISO 9001

ISO 14001

Top Management

ISO 27001

Quality Management

Energy Management

Enterprise Financial And Economic

ISO 9001:2015 (CD)

ISO 50001

Benefits Iso 10014

Occupational Health & Safety BS 18001

Business Excellence

Food Safety

Systems SANS 16001

ISO 22000

Corporate Social Responsibility IQNet SR10

Supply Chain

Food & Pharmaceuticals

Wellness & Disease Management

Social Responsibilty

5S

Supply Chain Security ISO 28000

DQS eSolutions | Confirmations are traceable Validity of confirmations can be checked using a smartphone using QR code readers

DQS (Pty) Ltd 2nd Floor Process House, 279 Kent Avenue, Randburg Tel: +27 11 787 0060 | Toll free: ZA 0801 000 539 E: info@dqs.co.za

www.dqs-e.com

Recognized Service Quality Competence finding the opportunities

Flexible Solutions for your Business

Think of all the money and effort a business enterprise puts into business support services – finance, human resources (HR), information technology (IT), and the rest of the “supporting players” that underlie an organization’s core business activities.

Now think of the value your business could gain if the support service quality you provide was consistently high, costs were consistently under control, and the whole thing ran so smoothly

Most of all, it’s about putting together the leadership, strategy, and execution to consistently deliver high-quality, cost-effective, user-friendly service, freeing the customer’s business to focus on its core business activities.

Service Quality is the extent to which the services of an organization correspond with the expectations of clients.

To discover whether you are delivering an effective level of service, we’ve developed an approach to aid in the transformation of your business to a recognized level of Service Quality competence via our Global Conformance (GC) Mark of approval.

that your client’s were consistently satisfied with the service they received.

Service delivery transformation is about making the journey to such a state. It’s about creating a business services organization that’s precisely aligned to your customers’ needs, and keeping it that way through all the changes that an evolving business strategy and shifting environment may bring. It’s about developing a service delivery platform that can help your business effectively deliver long-term value.

Quality Mark

DQS TRAINING ACADEMY

Based on the same customer focused service excellence approach that we use within our certification division, DQS Academy is an accredited training provider that offers training to suit a variety of needs in a range of ISO standards.

ISO 9001

ISO 14001

ISO 22000

Choose from a range of short courses at varying competencies in Safety, Health, Environment and Quality as related to OHSAS 18001, ISO 14001 and

IT Y

short courses facilitated at a professional level related ISO 45001

ISO 22301

U

SIN

E SS C O N T

ISO 9001 as essentials for a business. There are other U IN

to ISO standards in IT Risk, Risk Management, Business Continuity Management, Food Safety and Energy Management, as well as other key business sector

B

GY MANA

G

standards.

EN

ISO 27001

EN T

ISO 50001

ER

ISO 31000

EM

Our competent and experienced trainers will provide you with value added tuition across a range of business focused ISO standards preparing you at either an introductory overview, implementation or internal audit level of competence to be able to usefully apply an international best practice within your business operation.

Allow us to assist you in your journey towards business excellence.

www.dqsacademy.co.za

DQS TRAINING ACADEMY - TESTIMONIALS "The course was very well presented and informative professional manner the facilitator present. Very well done"

"It was very informative and interesting. - I would like Skip to please do an assessment on me to see where I may grow further and to learn more"

"I enjoyed the training, interesting and expanded my knowledge"

"A comment on the trainer: excellent facilitator continue to keep us inspired" "Excellent Material, Excellent Trainer"

"Keep up the current standard - Auditor training on the 2015 version of ISO 9001, the training is excellent with the trainer being a subject matter expert. Anything related to Auditing and changes to ISO standards"

"Great training - Excellent – The facilitator was very informative"

"Excellent in gaining the knowledge"

"I enjoyed and found all material interesting and relevant"

"Training was conducted in a professional manner and we enjoy the course"

"The trainer is a fantastic trainer. I did not notice the week go by. Thank you"

"Trainer highly experienced and very knowledgeable about the subject. Risk Assessment & Facilitation"

"Keep the course going as many people is in the the dark in how to start and where to get going"

"Everything was very good and also the way she trained"

"Facilitator was exceptional. Very knowledgeable and experienced. Willing to share knowledge and personal experience"

"The facilitator was very good on each topic we had and I would like, if possible to have her in all my courses. Her way of demonstration is much understandable"

"Enjoyed it tremendously"

"Think classes must be kept smaller like ours as we get so involved, had fun as well as studied"

"Training was good and the facilitator was on point and I learned a lot of things"

"Thank you. Now I can close the gaps that I could not do"

www.dqsacademy.co.za

DQS (Pty) Ltd 2nd Floor Process House, 279 Kent Avenue, Randburg Tel: +27 11 787 0060 | Toll free: ZA 0801 000 539 E: dqs@dqs.co.za

YOUR CERTIFICATION PARTNER "THE OBVIOUS CHOICE FOR MANAGEMENT SYSTEM CERTIFICATION"

Contact DQS South Africa 2nd Floor Process House

Tel:

+27 11 787 0060

PO Box 672

279 Kent Avenue, Randburg

Fax:

+27 11 787 0115

Randburg

Johannesburg

Toll free: ZA 0801 000 539

South Africa

email: info@dqs.co.za

2125

www.dqs.co.za