New Employee Handbook 2024 by DrakeANZ

01.

INTRODUCTION

Welcome to the Drake team! We’re thrilled to have you on board and look forward to supporting you while you settle into your new role.

Think of this Employee Handbook as your Drake compass – it’s packed with all the essentials about our brands, systems, and more! Keep it handy for easy reference as you navigate your new role – our team is always happy to answer your questions.

02. ABOUT US

Established in Winnipeg, Canada in 1951, Drake International is a global HR and recruitment agency with a proud heritage of productivity and efficiency expertise. Our leading services have been designed with one purpose – to empower businesses to succeed.

In 1951, founders Bill Pollock and Jim Shore saw a common struggle - businesses grappling with fluctuating workloads. They envisioned a solution that boosted productivity, profitability and employee satisfaction. Their innovative approach was to optimise staffing with minimal workloads and leverage temporary personnel services for peak demands. Fuelled by the early success of this innovative staffing model, Drake International expanded their services in the 1960s to include a permanent placement division. This paved the way for our global presence across the US, UK, Asia, Africa, New Zealand, and Australia

Now based in 11 countries worldwide with a network of over 70 offices, Drake International are known as experts in recruitment. Today, Drake operates as a collective of boutique divisions, each staffed and dedicated to a specific area of expertise. We offer a comprehensive suite of solutions for businesses, from blue-collar to white-collar. We provide temporary, permanent, contract, and project recruitment, as well as valuable HR services including outplacement, wellbeing and EAP services.

“We started out focused on helping organisations to improve their productivity through workforce measurement, then quickly moved into providing a host of flexible and permanent staffing solutions.”

-Bill Pollock, Global Chairman, Drake International

Bill Pollock and Jim Shore

03. WHAT WE STAND FOR

Mission Statement

Our mission is to partner with our clients to increase productivity and profitability of both organisations and individuals through people, processes and technologies.

Creed & Code of Ethics

We at Drake are guided by a code of ethics, a way of doing business, and we do our very best to practice these principles daily. We follow the code of ethics when working with both candidates and clients.

Our Client Commitment

• Always communicate with our customers in an open and truthful manner.

• Maintain confidential treatment of all customer information.

• Ensure our customers are completely satisfied with Drake services.

• Willingly decline or withdraw from assignments for which our personnel or systems are not appropriate.

• Undertake every assignment, large or small, with commitment and enthusiasm.

• Provide service representatives to work with our customers for as long as necessary to ensure a satisfactory result.

• Ensure the validity of our advertising.

• Respond immediately with appropriate action to resolve any customer concern.

• Ensure fair and equitable treatment and equal opportunity for all candidates and customers.

• Ensure that everything we do contributes to the building of a long term, mutually rewarding business relationship with our customers.

Our Candidate Commitment

• Confidential treatment of all information entrusted to us.

• No discrimination of any kind, under any circumstances.

• No advertising that is false or misleading.

• An objective assessment of their abilities in relation to the career opportunities they seek.

• Career counselling when requested, and respect for their goals as individuals.

• A comprehensive outline of the responsibilities entailed in accepting an employment opportunity.

04. OUR VALUES

Our RAPID values are more than words on paper. They’re the guiding principles that shape our everyday interactions with clients, candidates, and colleagues. We believe in fostering these behaviors and skills at all levels of the business.

RESPECT

A caring, friendly environment that listens and responds to the needs of our clients, candidates and people.

ACHIEVEMENT

Delivering on mutually agreed outcomes and time frames using great effort and skill.

PASSION

Knowledgeable, smart, enthusiastic people dedicated to make a positive difference to our clients, candidates, our community and each other.

INTEGRITY

Dealing with honesty and professionalism with all others and self to ensure the best possible outcomes for our clients, candidates and each other other.

DIVERSITY AND INCLUSION

Working with the community and each other to ensure everyone feels welcome and included.

The RAPID Awards

Because our values are at the heart of everything we do, we celebrate those who embody them. Our quarterly RAPID Awards Program recognises team members who go the extra mile and live and breathe our values.

The RAPID Awards is a peer-to-peer recognition program, fostering a culture of appreciation where colleagues can acknowledge each other’s incredible contributions

05. OUR CORE SERVICES

DRAKE MEDOX

Drake Medox is one of the most respected providers of homecare support services across Australia.With extensive experience in home and community care, Drake Medox provides registered nurses and support workers for individuals who require all levels of support at home or in the community.

Drake Medox care team’s specialise in 24 hours, 7 days a week complex care such as acquired brain injuries or spinal cord injuries.Our essence is “the right care makes all the difference” as we truly strive to ensure those in our care are living their best life with the best care and support.

Learn more about Drake Medox

DRAKE STAFFING

Drake Staffing provides temporary, contract and permanent staffing services to both blue-collar and white-collar businesses across the administration, warehousing & logistics, accounts, events and customer service functions.

The type of roles Drake Staffing typically recruits are more skills-based or supportive roles which include:

• Administration

• Executive or Personal Assistants

• Customer Service

• Accounts

• Events

• Picker/Packers

• Labourers

• Store Person

• Forklift Driver

Our stringent processes ensure expert consultants hold the skills and experience necessary to provide workforces on demand, advanced rostering, high-volume workforce transitions, and assessed & tested quality candidates.

DRAKE TRADES & TECHNICAL

As a long-time provider to Australian industries, Drake Trades & Technical are specialists with a proven capability to recruit for high-quality trades and technical positions. We identify and source candidates that possess the right skills, knowledge, and industry experience to succeed.

We operate across the following industries and recruit for permanent, contract, special projects, and temporary roles:

• Manufacturing

• Construction

• Engineering

• Automotive

• Mining

• Utilities

• Rail

• Oil and Gas

• Maritime

• Aviation

Our consulting team has extensive ‘hands-on’ experience in the industry before joining the team. This in-depth trade experience lends itself to highquality recruitment outcomes, especially in those complex trade roles.

Learn more about Drake Trades & Technical

Learn more about Drake Staffing

DRAKE PROFESSIONAL

Drake Professional offers mid, senior and executive permanent white-collar recruitment services nationally across a range of industries. Our key verticals include:

• Luxury Retail

• HR,

• IT & Digital

• Banking & Finance

• Sales & Marketing

• Procurement & Supply Chain

• Executive/C-Level roles.

Backed by an extensive 12-stage selection process and in-depth P3

Psychometric testing, Drake Professional provides a strong candidate-role fit for all assignments by clearly identifying the technical, behavioural, and cultural specifications of their clients.

DRAKE GOVERNMENT

Drake Government is a specialist division sourcing highly skilled, in-demand professionals across local, state, and federal departments Australia-wide.

Our specialist team provide solutions for a broad range of Australian Public Service roles on a temporary, contract, permanent, and volume recruitment basis.

DRAKE WELLBEINGHUB

Drake WellbeingHub has been in operation since 1998, and offers a wide range of innovative, confidential and high-quality health and wellbeing solutions that support individual, team and organisational wellbeing.

One of the key services offered is the Employee Assistance Program (EAP). The EAP is designed to ensure employees and their immediate family members have access to professional and confidential support for personal or work-related issues that may be impacting their work performance or general health and wellbeing.

Learn more about Drake Government

Learn more about Drake WellbeingHub

Learn more about Drake Professional

Recruitment of Disability Support Workers and Registered Nurses

Perm & Contract (Senior and mid level roles)

Sub brands or classification

Drake Retail

Drake Luxury Retail

Drake HR

Drake IT & Digital

Drake Executive

Drake Procurement

Drake Sales & Marketing

Drake Banking & Finance

Temp & Perm (Lower level supportive roles)

Sub brands or classification

Drake Industrial

Drake Office

Drake Warehouse

Drake Trades & Technical

Drake Customer Service

Drake Labour-Hire

Temporary Staffing

Perm, Contract & Temp

Sub brands or classification

Drake Education

Drake Healthcare

Mental health (EAP) Wellness

Behavourial Assessments Outplacement services

Drake Training

Psychosocial Risk Consulting services

06. A GUIDE TO THE DRAKE ESSENTIALS

To ensure you have a smooth onboarding at Drake, here are some resources to help you understand more about Drake’s processes and systems.

PRECEDA: PAYROLL

Preceda is our payroll system that employees use to access payslips, review, and submit leave requests, and update personal information. You will be provided access to Preceda after your first pay cycle and will receive your login details via email.

EXPENSE REIMBURSEMENT FORM

Drake do not provide company credit cards or petty cash, and instead reimburse expenses on a weekly basis. For expenses to be reimbursed on the Friday, the completed expense form with your managers approval must be sent to accounts payable by COB on the Wednesday.

How to submit an expense reimbursement form:

• Complete the expense reimbursement form and include all relevant information.

• Attach soft copies of the receipts to your email.

• Send email to our Accounts Payable team (aupayable@au.drakeintl.com), CCing in your manager for approval.

LOGGING AN IT REQUEST

Employees can submit an IT request via Drake’s IT Help Desk: Drake Helpdesk Ticketing System (drakeintl.net). To submit your IT request, click the “New” button, enter in all details, and then click “Save” to lodge your request. Once received, our IT team will contact you to resolve the issue.

Please note, you will need to connect to your VPN to access the IT Help Desk if you are working from home.

DRAKE DICTIONARY OF TERMS

As with every company, we do have our own unique vocabulary. Here are a few you might here on a day-to-day basis:

• CATM - Controlled Account Territory Management

• C&I - Call & Interview

• Job Order - A Sale

• Cancelled Order - A cancelled or lost sale

• Rate Enquiry - Enquiry for a sale

Logon - Ceridian Preceda

Expense Reimbursement Form

DRAKE INSIGHT

Drake Insight (housed on SharePoint) is our company intranet and where all our company documents, policies, and information are stored. Consider Drake Insight as your first point of reference when trying to find any Drake documents. You can use the search bar at the top to filter through the site and find information relevant to you!

ALL STAFF (STARS) DRAKE AU CHAT:

At Drake, we have created an online community via Microsoft Teams to share celebrations, exciting news, and the latest success stories across our teams. You will have access to this chat when you commence with Drake and can post any positive news or celebrations in there.

Please ensure you review the Rules of Engagement and Guidelines for our Staff Chat here.

Explore Drake Insight today!

07. OUR SYSTEMS

At Drake, we have some great systems available to ensure our team members perform at their best!

HOW WE COMMUNICATE

Microsoft Teams is our internal and external communication system. You can use Teams to call and chat with your colleagues. Teams is also used to schedule and attend meetings with your colleagues or external stakeholders.

Microsoft Teams connects with your Outlook, so that you can view and manage your calendar with ease.

OUR CANDIDATE AND CLIENT DATABASE

FT360 is our current ATS system and is an end-to-end recruitment platform. FT360 is our database of candidates and clients, and is used to place candidates in roles, fill job orders, pay candidates, and bill clients.

OUR PAYROLL SYSTEM

Preceda provides employees with access to view payslips and leave amount, log leave requests, and update personal information.

When you start with Drake, our Perm Payroll team will send you your confidential login details. Your Preceda account will become active after your first pay cycle.

Any queries about Preceda can be directed to our Perm Payroll team: PermPayroll@au.drakeintl.com

Reminder! All leave requests must be logged into Preceda for managers to approve.

DOCUMENT SHARING AT DRAKE

All our intranet sites are built on SharePoint.

Most of our business units have their own branded intranet, which you will use to store, organise, share, and upload files to. You will be given access to Drake Insight (our company-wide intranet), and your business unit’s specific intranet.

OneDrive is our cloud-based storage and file-sharing platform powered by Microsoft. OneDrive allows you to store, access, collaborate and share files. OneDrive is automatically loaded on your PC as part of the Microsoft suite.

OUR SAFETY MODULES

When you start with Drake, you will be required to complete the following WorkPro Modules:.

• Anti-Bullying, Discrimination and Harassment

• Work Health and Safety for Permanent Employees

• Office Safety

• Privacy

• Mental Health in the Workplace

• A Guide for Administering On-Hired Workers

• Modern Slavery Awareness

• Cyber Security Awareness

You will receive an email from WorkPro requesting you to complete these as part of your onboarding.

TRAINING OUR TEAMS

The Drake Success Academy (DSA) is a platform designed to support the onboarding of internal Drake Team Members. Based on your role at Drake you will be enrolled in tailored programs that will support your growth and development. The DSA offers blended learning programs that combine self-paced learning with live coaching and mentoring, bringing you strategies for success.

You will receive notification from the Drake Success Academy when training has been assigned.

Drake Success Academy

08. OUR DRAKE COMMUNITY

DRAKEVINE

The DrakeVine is our quarterly internal staff newsletter that keeps staff up to date with all the latest Drake news. The DrakeVine gets sent via email each quarter, and the latest edition can also be accessed on Drake Insight.

Our latest DrakeVine edition is available on our Drake Insight homepage. You can access it here

TEAM BIRTHDAYS AND ANNIVERSARIES

We celebrate our team birthdays and anniversaries monthly through an announcement via our All Staff (Stars) Drake AU Chat!

To celebrate the longevity of key anniversary milestones, we also have a wonderful reward recognition incentive for our valued team members.

Learn more about our Recognition Reward Policy!

REFERRAL PROGRAM:

We are so excited to have you join the Drake team and would love to connect with other talented individuals like you! We have a fantastic Refer a Friend program, where you can refer and earn up to $2500!

Check out our Referral policy here!

MILESTONE EVENTS AND CULTURAL CELEBRATIONS!

At Drake, we love to celebrate milestone events and culturally significant dates. Some exciting events we have hosted previously include Harmony Day, National Reconciliation Week, and International Day of People with Disability.

Any upcoming events will be posted to our All Staff (Stars) Drake AU Chat on Microsoft Teams, as well as emailed out with a calendar invite!

09. DIVERSITY, EQUITY & INCLUSION COMMITTEE

At Drake, we recognise the strength that diverse people and perspectives have in shaping our company. We cultivate a workplace that’s inclusive and celebrates diversity, where everyone feels valued and supported. Our DE&I Committee is comprised of team members from across our business who are passionate about making positive change within the DE&I space. Guided by our DE&I Strategy, the DE&I Committee work on implementing key initiatives that help us to deliver on our DE&I goals and commitments.

Read our DE&I Strategy

Reflect Reconciliation Action Plan (RAP)

In 2023, Drake embarked on its reconciliation journey with a Reflect RAP. This commitment allows us to better serve Aboriginal and Torres Strait Islander clients, candidates, and communities, while contributing to broader reconciliation efforts.

Since the launch of our Reflect RAP, we delivered several impactful initiatives across the business. These have included a formalised Acknowledgement of Country at key events, cultural awareness training for all staff, partnerships with First Nations businesses, and the celebration of cultural events.

We also collaborated with artist Kinya Lerrk on our stunning RAP artwork, which you will see displayed across our offices!

Proud of this progress, we acknowledge reconciliation is a continuous journey. We remain committed to ongoing cultural awareness and building a more inclusive Drake.

Contact our DE&I Committee today! See our Reflect RAP

11. OUR OFFICES

Drake International has offices spanning across Australia.

12. POLICIES

All our policies are available on Drake Insight and are under classed under two sections- Company Policies and WHSQ Policies. Please take some time to read through our company and WHSQ policies by clicking on the links below:

We have various incentive plans at Drake and follow strict rules regarding eligibility.

Market Building Incentive (MBI) Program:

Team based plan. Applicable to Drake Staffing & Government, Medox and all other roles/services lines apart from those who are on an alternative incentive plan. The MBI is paid twice yearly.

Pay for Performance Plan:

Applicable to Client Relationship Managers only. Paid quarterly.

Permanent Placement Compensation Plan:

Applicable to Permanent Recruitment Consultants. Paid quarterly.

Managing Consultant Plan:

Applicable to Managing Consultants. Paid quarterly.

13. GLOBAL REWARDS PROGRAM

Drake International prides itself on being a successful global company, with offices spanning across the world.

100% Club

Recognising consistent and outstanding sales performance, the 100% Club is a significant event for Drake International’s highest achievers from around the world. The 100% Club is a fantastic opportunity to celebrate your success in an international location, with all expenses paid. It is also a chance to learn and share best practices with other top performers globally and create lasting memories and friendships with your fellow colleagues!

To learn more about how to qualify for the 100% Club, click here!

By qualifying for the 100% Club, you will have the chance to meet with other incredible team members from across the globe!

AUSTRALIA

NEW ZEALAND THE PHILIPPINES

HONG KONG

SOUTH AFRICA

14. DRAKE WORK PERKS

We are all about creating an awesome work experience – that means fantastic perks and opportunities to grow your career! Our team members have access to a range of great employee benefits, including: