DRIVE A2B Magazine April Issue 2020 by DRIVE NOW Magazine

DRIVE

Voice of the Australian On-Demand Personal Passenger Transport Industry

APRIL 2020 | EDITION 33

an TAXIS & are service HIRE CARS essential HOME

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Taxis, Hire Cars, Wedding cars, Limousines

COVER YOUR MOUTH

when you’re

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Owners, Drivers, Partners, Operators

Suppliers, Networks, Booking Service Providers

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p: 1800 333 041 e: taxis@jlta.com.au w: www.tiaib.com.au The information contained in this advertisement, which is current as at the date of publication, provides only a general overview of subjects covered. It is not intended to be taken as legal advice or advice regarding any individual situation and should not be relied upon as such. Insureds should consult their insurance and legal advisors regarding specific coverage issues. All insurance coverage is subject to the terms, conditions, and exclusions of the applicable individual policies. Current as at July 2019. Jardine Lloyd Thompson Pty Ltd ABN 69 009 098 864 AFS Licence 226827. The JLT Group is a part of the Marsh & McLennan Companies (MMC) group of companies. LCPA 19/077 SG19-0729

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Taxi, Hire Car, Limo and On-Demand Transport Industry

Mrs Toni Peters

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THE AUDIENCE Drivers, Owners, Operators, Providers, Suppliers, Booking Services in the Australian Taxi, Hire Car and On Demand Transport Industry.

DISTRIBUTION Victoria, NSW, ACT, Queensland, South Australia, Tasmania, Western Australia, Members industry associations (TAA, VTHF, NSW TC, SATC), 13cabs depots nationwide, Industry Suppliers, DRIVE A2B Website, Social Media & Subscribers and various other industry associated Facebook pages.

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Views expressed in any article in DRIVE A2B magazine are those of the individual contributor and not necessarily those of the publisher. The publisher cannot accept any responsibility for any opinions, information, errors or omissions in this publication. To the extent permitted by law, the publisher will not be liable for any damages including special, exemplary, punitive or consequential damages (including but not limited to economic loss or loss of profit or revenue or loss of opportunity) or indirect loss or damage of any kind arising from the contract, tort or otherwise, even if advised of the possibility of such loss of profits or damage. Advertisements must comply with the relevant provisions of the Competition and Consumer Act 2010. Responsibility for compliance with the Act rests with the person, company or advertising agency submitting the advertisement. DRIVE A2BTM is wholly owned by Trade Promotions Pty Ltd. © Trade Promotions Pty Ltd 2017. All rights reserved. Copyright of articles and photographs in DRIVE A2BTM remains with the individual contributors and may not be reproduced without permission.

DRIVE A2B magazine · www.drivea2b.com.au · April 2020

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EDITION 33 www.drivea2b.com.au DRIVEA2B @DRIVEA2Ba info@drivea2b.com.au

NSW cover artwork by Stuart Peters

Navigating the NSW taxi industry through the COVID-19 outbreak.

Independent review of Point to Point Transport industry.

Get to Know... Michelle Kay, NSW Taxi Council, Admin and Exec Assistant.

VICTORIA 16

Sikh volunteer groups distribute free food to self-isolated people.

Message from Rod Barton MP

We can carry anything - anywhere - for anyone!

Frequently Asked Questions re COVID-19 and the Victorian CPV industry.

Support package is vital to keep taxis working.

COVID-19 INFO

Scam Alert! No fees are applicable for early release of superannuation.

Driver Action Plan for COVID-19.

An update on Australian Airports' cleaning regime.

FAQ for Victorian Drivers and Booking Service Providers.

List of websites for relative Australian government and association entities.

Website list of health support agencies.

OVERSEAS

Singapore taxis and private hire car drivers to get financial aid.

Perspex screens could help stop the virus spread.

Taxi drivers being made to choose between test fees and feeding families.

Pakistani taxi drivers give free rides to medical staff in Spain.

From our Editor Just a month ago I would not have envisaged that today the majority of Australians would be working from home, our children would be schooled via online classes, people would be panic buying toilet paper and cleaning products, our major events would be cancelled, over 1.2 million people worldwide would have contracted COVID-19 and 65,000+ would have lost their lives to this dreaded virus. What a challenging time we are living in! The government tells us to stay at home unless it's absolutely necessary to go out. The taxi ranks are empty, no-one is on the streets, no-one is travelling to that conference, work function, expo or nightclub. For the taxi, hire car, limo and rideshare drivers this has to be their worst nightmare. For those drivers who are independent and are not connected to a major Booking Service Provider (BSP), Network or Depot - there is

no fares for them, as there is no rank and hail work. Everyone coming into our airports must go into isolation for 14 days - so there is no need for taxis, hire cars or rideshare vehicles at the airports. If drivers want any work, they need to belong to a major BSP, Network or Depot. There are hardly any passengers to ferry around, and if they do want to continue working they will need to be connected to a call centre so as to get dispatched work. We are facing an enemy we cannot see! We cannot see the germ coming towards us. We cannot smell it. We cannot feel it until such time as it has taken hold of our respiratory system. But we can employ preventative measures by maintaining a hygienic routine. Washing our hands with soap for at least 20 seconds, staying at least 1.5 metres away from another person, not meeting up in groups,

DRIVE A2B magazine Âˇ www.drivea2b.com.au Âˇ April 2020

There are a number of ways to support your mental health during periods of self-isolation or quarantine, and here are a few tips from Beyond Blue.

sneezing into a tissue or our elbow, and disinfecting our work and home environments. Come to think of it, a future of self-driving cars is not such an outlandish thought. It would surely be an effective way to travel and protect ourselves from fast-spreading, infectious viruses. This issue of DRIVE A2B has a big concentration on articles relating to COVID-19. There are articles on what you can do to keep safe, what assistance various government departments are offering taxi, hire car, limousine and rideshare drivers and operators, and who to contact if you need help. Even though you may be locked at home, locked in your car, away from your loved ones now more than ever before, it does not mean you are alone during this crisis. A huge thank you to all taxi, hire car, limo and rideshare drivers who are still out there on the road, making a difference to those who need public transport - those who need something collected, such as prescriptions and groceries, transporting people to necessary ongoing medical appointments and even taking some to work. Keep doing a great job, stay safe and stay well.

Mrs Toni Peters DRIVE A2B Editor

•

Remind yourself that this is a temporary period of isolation to slow the spread of the virus.

•

Remember that your effort is helping others in the community avoid contracting the virus.

•

Stay connected with friends, family and colleagues via email, social media, video conferencing or telephone.

•

Connect with others via the Beyond Blue forums thread: Coping during the coronavirus outbreak.

•

Engage in healthy activities that you enjoy and find relaxing.

•

Keep regular sleep routines and eat healthy foods.

•

Try to maintain physical activity.

•

Establish routines as best possible and try to view this period as a new experience that can bring health benefits.

•

For those working from home, try to maintain a healthy balance by allocating specific work hours, taking regular breaks and, if possible, establishing a dedicated work space.

•

Avoid news and social media if you find it distressing.

Hygiene Training

A hygiene training course for taxi and personalised transport drivers was launched on 30 March to ensure drivers understand and use hygiene best practises during the COVID-19 crisis. Transport Alliance Australia and driver professional development provider, DRVR Training, have partnered to ensure drivers and operators are up to speed on cleaning and sanitising requirements and standards needed to keep drivers and passengers safe. Transport Alliance Australia National President AndrĂŠ Baruch said, "Taxis and other personalised transport operators are essential services and many vulnerable people in our communities already rely on them for day-to-day access to shops and

medical appointments". "It's vital that we keep taxis and personalised transport options on the roads to give these groups access to essential services." DRVR Training Director Jacqui Shephard said there was a lot of uncertainty and anxiety surrounding the industry in the midst of this COVID-19 pandemic. "This is crucial training for drivers which is why we are offering it for FREE to all drivers," she said. The course gives drivers an understanding of the virus and why proper hygiene is important, practical instructions for sanitising vehicles, and guidance for communication with passengers and dealing with

FREE course for drivers and operators

with information on suitable hygiene practices for the current COVID-19 pandemic & beyond.

sick passengers and those who need assistance. Mr Baruch said as travel restrictions change over coming weeks many people would find travelling to the supermarket or regular medical appointments increasingly difficult. "It is the elderly, immune compromised and people with disability who will find increased travel restrictions particularly difficult and it's important that we have, as an industry, a standard that ensures they are still able to get to appointments in the safest possible way," he said. View course details at https://www. drvrtraining.com/courses/hygiene-fordrivers.

Enrol today for FREE!

DRIVE A2B magazine Âˇ www.drivea2b.com.au Âˇ April 2020

DRIVE A2B magazine · www.drivea2b.com.au · April 2020

UPDATE

NEW SOUTH WALES

NEWS

Navigating the NSW Taxi Industry through the COVID-19 Outbreak The NSW Taxi Industry has been significantly impacted by the COVID-19 outbreak in NSW. There has been a tremendous loss in demand for taxis, as the Federal Government brought in various restrictions on social gatherings and movement of people to prevent the spread of the virus. This further led to the closure of pubs, clubs, venues, as well as the restrictions on Sydney Airport, which led to an historic fall in demand for taxis in NSW. Whilst the industry has been impacted from the loss of demand, taxis are an essential service, particularly during the COVID-19 situation. Taxis are a safer mode of transport and have also adopted a robust cleaning and sanitisation process for all vehicles. The NSW Taxi Council worked with the Chief Medical Officer at Transport for NSW, as well as the Point to Point Transport Commissioner, to produce a taxi specific cleaning video for drivers and operators. The aim of the video was to also instil confidence with members of the public that taxis are a safer mode of transport, particularly during the COVID-19 outbreak, as taxis offer a more controlled environment versus other modes of transport.

Furthermore, the NSW Taxi Industry welcomes the Federal Government Stimulus Assistance packages announced recently. The NSW Taxi Council has prepared material including videos and fact sheets from the Federal Government - to assist with understanding what the Federal Government Stimulus Packages mean for the taxi licence owners, taxi drivers, operators, networks and other stakeholders of the industry. Whilst the NSW Taxi Council continues to work together with the Government in navigating through this challenging time for the industry, we recognise that more needs to be done for the NSW Taxi Industry due to the historic downfall in demand for Taxis. The NSW Taxi Council, together with other industry representatives, met with the Point to Point Transport Commissioner, as well as Transport

for NSW to discuss the crisis facing Taxis. Following the meeting, the NSW Taxi Council submitted a Taxi Industry Stimulus Proposal, for Treasury to review and consider.

the NSW taxi industry. This relates to relief on operating costs for all stakeholders, including Licence Owners, Networks, Operators and Drivers.

Furthermore, the NSW Taxi Council has been advocating for Taxis to be allowed to cross borders where they have been closed, in response to the COVID-19 outbreak.

Finally, in terms of opportunities for the industry, the NSW Taxi Council has been working with its member Networks in NSW to look into other revenue opportunities for taxis, to help recover some lost demand as a result of COVID-19. Some of the opportunities being considered include parcels, food and pharmacy products.

We are pleased to confirm that we have been successful in having Taxis included as an exemption for crossing the Queensland border to transfer passengers seeking medical attention.

The NSW Taxi Council would like to remind everyone to Stay Safe, Stay Healthy and Keep Sanitising. We are all in this together.

Also, we are continuously advocating for the Government to provide other forms of relief for

Martin Rogers – CEO, NSW Taxi Council explaining the Taxi Specific Cleaning Video for drivers and operators

DRIVE A2B magazine · www.drivea2b.com.au · April 2020

NEW SOUTH WALES

INDUSTRY REVIEW

NEWS

Independent review into the NSW Point to Point Transport Industry On 26th September 2019, the petition for the NSW Government to buyback NSW Taxi Licences for a fair and just value, in line with pre-reform prices, was unanimously accepted in NSW Parliament. It was recognised that more needed to be done to assist Taxi licence owners in NSW. On 28th October 2019, the NSW Minister for Transport & Roads announced a review of the NSW Point to Point Transport Industry. Following the announcement

for a review by the Government, on 11th March 2020, Transport for NSW issued the Terms of Reference for the Point to Point Transport Independent Review, 2020. The Terms of Reference suggest that the Point to Point Transport Review will focus on assistance for traditional industry members, as well as focus on regional issues. Specifically, the review will: 1. Consider whether there is a case for further assistance in view of:

(a) The objectives and nature of the Point to Point Transport reforms; and (b) The Government’s announced commitment to assist traditional industry members through those reforms. 2. In the context of the Government’s commitment to a ten year plan for the industry and taking account of the differing circumstances in metropolitan and regional transport markets, examine the impact of the Point to

DRIVE A2B magazine · www.drivea2b.com.au · April 2020

Point reforms to date and advise if further structural adjustments are needed to ensure the long term viability of the sector and to realise positive customer outcomes. 3. Consider if there are regional locations at risk of losing point to point transport services, and identify: (a) Appropriate interventions to address local transport needs (b) Any measures, including any changes to industry structure specific to the regions, that may be needed to support the continued participation of Point to Point transport service providers in the local transport market, especially for those providing wheelchair accessible services and other services to vulnerable communities

NSW Government says

No more taxi licences for NSW On 30 March 2020, Transport for NSW (TfNSW) made a determination that from 1 July, 2020: •

Zero taxi licences will be issued for Sydney and

•

Zero licences will be issued outside Sydney.

Tf NSW recognises that there has already been significant economic impacts due to COVID-19 travel restrictions and social isolation measures, and the uncertainty of further impacts as the situation develops, and therefore it is not appropriate to issue additional taxi licences at this time.

(c) Any further support needed for wheelchair services. Overall, the review will investigate if there is a need for any further assistance or structural adjustment within the sector and will consider the particular challenges facing Point to Point transport operators in regional areas of NSW. The review will be led by Sue Baker-Finch, who brings extensive executive leadership experience in commercial, government and not for profit sectors. The NSW Taxi Council is currently working with Transport for NSW, to look at effective ways to engage and consult with key stakeholders within the NSW Taxi Industry, particularly with the challenges we currently have in place with social distancing. We will be communicating this in more detail shortly. The NSW Taxi Council will continue to advocate for a fair and just compensation for the traditional members of the NSW Taxi Industry in metro and regional NSW who have suffered from a significant loss of income, due to reforms in the Point to Point Transport sector in 2015, the dreadful bushfires and currently the fall in demand due to the impact of the COVID-19 pandemic on the industry.

Tenterfield Taxi is expanding its services to support

those opting to stay close to home. The taxi is now offering an Uber-eats type operation with door-to-door delivery of takeaways from those eateries still operating. This also extends to purchases from the pharmacy or a few necessities from the supermarket or even just transferring items between family members and friends.

Dubbo Radio Cabs is calling on businesses to

collaborate with them in conducting home deliveries. The business will take the orders, book a taxi and the taxi will then deliver the groceries or items to the desired location. A spokesperson from Dubbo Radio Cabs said customers would pay the business for the groceries as well as a cab fee. NSW Taxi Council would love to hear about your positive innovative stories in this challenging time. If you are doing anything innovative to adapt to the rapidly changing times for the NSW Taxi Industry or are aware of anyone involved in innovation related to taxis and taxi businesses in NSW please email your story to communications@nswtaxi.org.au

DRIVE A2B magazine · www.drivea2b.com.au · April 2020

NEW SOUTH WALES

NEWS

GTetKnow o

Michelle Kay NSW Taxi Council Administration & Executive Assistant

Who is someone you admire, and why? My Mum, for her guidance, strength and sense of purpose. Recently she was a Finalist for Volunteer of the Year (VIC) 2020 and the Kingston Council Woman of the Year 2020.

What's a typical day like for you? Assisting new Drivers to enter the NSW Taxi Industry; forwarding callers to the knowledgeable NSW Taxi Council Staff Members who can assist them; managing the administration of the NSW Taxi Council Office and Executive Assistant to the NSW Taxi Council CEO and DCEO.

If you could be anywhere other than here, right now, where would you be?

I would like people to remember me as a Good Egg who was useful and brought people together.

Finish this sentence. On Sunday mornings, you can usually find me...

I have now been working within the Taxi Industry for twelve months.

If I am not working on a Special Event you would find me out and about walking my Border Collie named Badger, getting my daily steps up, and stopping for a Skinny Cap at one of the numerous coffee shops in my neighbourhood.

I previously worked in The Human Resources, Workplace Health and Safety and Training area.

Do you have a FEVER? These are common symptoms, which may vary person to person. Only a doctor can give you a diagnosis.

In a COVID-19 free world.

YES

I am a qualified Aromatherapy and Massage Therapist.

National Coronavirus Hotline 24/7

1800 675 398

Are you experiencing shortness of breath?

YES

You may have Coronavirus

Do you have any skills or talents that most people don’t know about?

Hello, my name is Michelle Kay and I work within Administration for the NSW Taxi Council and am also the Executive Assistant for the CEO and Deputy CEO.

How do you want people to remember you?

Other symptoms • Cough • Sore throat • Fatigue • Exhaustion • Shortness of Breath

Do you have itchy eyes?

YES

You may have the Flu

You may have allergies

Other symptoms Other symptoms • Cough • Sneezing • Sore throat • Runny nose • Fatigue • Exhaustion • Muscle pain

NO You may have the common cold Other symptoms • Sneezing • Runny nose • Mild chest discomfort

You can also check your symptoms at www.healthdirect.gov.au/symptom-checker

DRIVE A2B magazine · www.drivea2b.com.au · April 2020

NO FEES for early release Superannuation The Australian Institute of Superannuation Trustees (AIST) is aware that unscrupulous operators have already begun targeting super fund members and offering to assist them in taking up the new early release super measures announced last month. The new measures – part of the Government’s Coronavirus economic support package – allow qualifying individuals suffering financial hardship to access up to $10,000 of their superannuation in 2019-20 and a further $10,000 in 2020-21. AIST CEO Eva Scheerlinck said everybody needed to be on their guard if they receive unsolicited calls about their superannuation.

“Unfortunately, as we’ve seen before with any early release super measure, there are unscrupulous operators who take advantage of people in financial hardship either through outright fraud in an attempt to steal their super or by offering unnecessary services for which a fee is charged,” Ms Scheerlinck said. “The ATO is managing the new early-release process though its MyGov website.”

“ There is no need to involve a third party and there are no fees involved.”

“Nor is there a need to panic and rush through an application. Anyone who is considering applying for early release superannuation under the new financial hardship provisions should be aware that the scheme does not commence until mid-April.” Ms Scheerlinck suggested that, in the interim, those who were planning to apply through MyGov for early release should firstly ensure their personal details were up to date by visiting their super fund’s website. Any suspicious behaviour relating to superannuation can be reported to Australian Securities & Investments Commission (ASIC) through its online complaint form.

DRIVE A2B magazine · www.drivea2b.com.au · April 2020

COMMUNITY

VICTORIA

NEWS

Sikh volunteer groups distribute free food to people in self-isolation by Avneet Arora

A constantly ringing phone in the background, volunteers preparing food packages, a team swiftly loading goods and others delivering to those in need- this is how members of the Sikh Volunteers Australia group are operating around the clock to reach out to those in need. Melbourne-based Manpreet Singh, a volunteer with the group, said while the service is for everyone in need, they are paying special attention to vulnerable members of the society, particularly older people and those who have arrived from overseas and are currently in mandatory self-isolation to reduce the risk of transmission. “We are delivering food packages to the aged people, most of whom either can't go out or are not getting access to essential food items and grocery because of panic buying in the supermarkets.” “In addition, we are also delivering meals and care packages to people who have arrived from other countries and are now at home in selfisolation,” said Mr Singh. He added that the volunteers are working different shifts to ensure they can reach out to more people across the state. Also pressed into service are volunteers of Khalsa Foundation Australia, who have set up a mobile food delivery support in collaboration with the Sri Guru Singh Sabha Gurudwara Craigieburn in North Melbourne.

Kamaldeep Singh, who is volunteering with the group, said from food preparation to delivery, every service is being carried out under strict adherence of safety guidelines that have been put in place by the government. “All volunteers preparing food are wearing gloves and masks, and those

delivering food have been instructed to keep the packages at the doorstep of those availing the service," said Mr Singh. "Volunteers receive the call, deliver it to the given address, then leave a message confirming the delivery and move on to next. They do not come in direct contact with the person in need.”

“Sikhs value generosity and believe in sharing wealth and helping anyone in need whether it was in the time when the country was facing the bushfire crisis or now when the country needs us the most. We are just doing our bit because we believe in the wellbeing of all humanity,” said Mr Singh.

DRIVE A2B magazine · www.drivea2b.com.au · April 2020

VICTORIA

NEWS

ROD BARTON, MP

There are things you can do to help yourself Covid-19 has turned the world upside down and the forecast is pretty rough for all small businesses. At the time of writing at the end of March our hire car industr y was all but shut down, with business events and nonessential travel on hold.

Rod Barton MLC Leader Transport Matters Party

This has left taxis at the coal face for much of March, transporting arrivals from the airport until compulsory quarantine came into effect. It’s essential that we keep taxis on the road and give our most vulnerable, elderly citizens and people with a disability, a safe transport option. My office has been working closely with the Victorian Government and industry associations around Australia, asking for support at state and federal levels for the taxi industry and we hope by the time this goes to print there will be specific help to keep drivers working. We’ve also put pressure on the Booking Service Providers and Networks to cop some of the losses and support their drivers by reducing their fees; some have done better than others. But for those who find themselves out of work or out of income there are many things you can do to help see you through the next few months. Don’t wait until it’s too late, get onto some of these things today. But, most of all stay positive, we are all in this together. Look after yourself, your family and your neighbours. Together we will find a way through these hard times.

DRIVE A2B magazine · www.drivea2b.com.au · April 2020

FOR DRIVERS

Driver

Action Plan Leasing a vehicle

If you lease a vehicle, contact your vehicle leasing agent and request to suspend all repayments for 3 to 6 months.

Booking Service Provider

Contact your affiliated Booking Service Provider and request an immediate discount on your monthly BSP/network fees and trip-based commissions. Keep calling and keep the pressure on them.

Lending institutions

Contact your lending institution and request a reprieve on all mortgage repayments banks have announced they will defer payments but interest will still accumulate.

Renting your home

If you rent your home, contact your agent and request a stop on all rental payments – landlords may be able to have mortgage repayments suspended for a period, the benefit of which should be passed on to the tenants. The Federal Government was working on rules to prevent evictions at the end of March.

Accountant

Work with your accountant to review the Federal Government stimulus package for business cash flow to check your eligibility – business.gov.au

Small Business

Check the Victorian State Government small business stimulus packages at business. vic.gov.au.

ATO Help

Call the ATO’s Emergency Support Infoline (1800 806 218) or your accountant to discuss tax relief options, variation of instalments or deferral of tax payments for GST, PAYG, income tax.

Centrelink

Go to Centrelink and check your entitlements for government assistance payments – family benefits, jobseeker allowance and newstart – register your intent to claim at my.gov.au and all payments will be backdated.

Insurances

Review your general insurance policies for any business Interruption Insurance inclusions.

Utilities

Contact your utility providers – water, electricity, gas, phone and mobile - seeking relief from payments or to discuss payment plan options.

Embassy Cafe OPEN FOR YOUR TAKE AWAY ORDERS

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DRIVE A2B magazine · www.drivea2b.com.au · April 2020

547 Spencer Street West Melbourne

around

AUSTRALIAN AIRPORTS The outbreak of the Coronavirus disease (COVID-19) has had a huge impact on the travel industry all around Australia. Due to the restrictions placed on interstate and international travel, flight numbers are next to zero. Therefore, taxi drivers shouldn’t be relying on transporting passengers from airports as their income.   The income of taxi drivers has fallen significantly since the outbreak. Booking Service Providers / Networks / Depots that haven’t reduced or waived

the fee they charge their cabbies should really consider doing so for a month or two as a measure of good faith. Transport Alliance Australia is working closely with the Victorian government in assisting to disseminate relevant updates. As public transport including taxis is considered an essential service at this stage, people – although not many – are still booking taxis.

work must be extremely informed and aware about precautionary actions and driver responsibilities; they must be very hygienic, carry hand sanitiser and keep their car clean. In the instance a driver is waiting at the airport, they should not go and talk to other drivers – but instead should take the time to clean their car. In addition, passengers must sit in the back seat area of the taxi, hire car or rideshare vehicle.

Taxi drivers who are lucky enough to be receiving this

DRIVE A2B magazine · www.drivea2b.com.au · April 2020

Due to the ongoing COVID-19 outbreak, the Australian Government has implemented travel restrictions and currently only Australian citizens, residents and immediate family members can travel to Australia.

•

Persons ordinarily resident in a country other than Australia.

•

Persons whose travel is associated with essential work at offshore facilities.

All travellers arriving in Australia will be required to undertake a mandatory 14-day quarantine at designated facilities (for example, a hotel), in their port of arrival.

•

Persons engaged in the day to day conduct of outbound and inbound freight.

•

Persons travelling on official Government business and members of the Australian Defence Force (ADF)

•

Airline and maritime crew and associated safety workers.

All Australian citizens and permanent residents are prohibited for travel out of Australia unless exempted. Those exempted from the 'outbound' travel restrictions include:

what's happening at the airports? All Australian airports have increased cleaning measures throughout their terminals, and have made a particular focus on key touch points such as elevator buttons, escalator rails and counter tops. Hand sanitiser is available in high traffic areas and public health messaging is on display throughout the terminals, encouraging everyone to maintain good hygiene practices. The majority of the Airports' food and beverage partners (with the exception of Hobart) are still open, but are only providing take-away service.

Melbourne Airport

Brisbane Airport

All transport operators (ie taxis, hire cars and Skybus) are still available at Melbourne Airport 24/7, even though some operators are running reduced services due to current travel restrictions. Melrose Lounge cafe is open and serving hot drinks, cold drinks and food.

They have further intensified their cleaning regime by also sanitising car parks touch surfaces and transfer buses. The Arrivals Hall on Level 2 of the International Terminal has been closed to the general public and the Volunteer Ambassador program has been temporarily suspended.

Melbourne Airport is also ensuring that bathrooms are cleaned every two hours.

Sydney Airport Only staff and those with a valid flight ticket are currently allowed into the terminals. NSW Police Force is urging the families and friends of travellers returning to Sydney not to come to the airport to greet travellers. The travellers will be processed discreetly before being taken to their nominated hotels. There are no areas in the airport in which family and friends will be able to see the returned travellers or make contact with them.

Hobart Airport Operational hours have been restricted to accommodate the single Jetstar service to and from Melbourne each day. Opening hours will vary depending on the flight time. Runway News, Tasmania & Beyond and Australian Way are closed.

Perth Airport The Gold Coats volunteer program has been temporarily suspended and the T1 Observation Deck and viewing platform at Dunreath Drive have been closed. The number of seats within the terminals has been reduced to help meet social distancing requirements.

DRIVE A2B magazine · www.drivea2b.com.au · April 2020

NEW

VICTORIA SOUTH

WALES NEWS

NEWS

TRANSPORT ALLIANCE AUSTRALIA (TAA)

We can carry anything anywhere - for anyone!

Dateline December 2020 Melbourne, Australia In the lead up to Christmas 2020 the streets are slowly coming back to normal, but society has changed from where it was just months ago, 12 months ago. There are fewer people around as we all got used to the idea of tele-working. There are fewer vehicles on the road and more green spaces. André Baruch National President Transport Alliance Australia

As a whole, society appears to be a nicer place, more caring for everyone. There are less people out and about, and therefore there are less vehicles on the road, Those who are working in the city are often heard to remark at the professionalism of the taxi networks - the cars are immaculate and the drivers courteous and patient.

Our challenge now in April is to ensure that we survive, and even thrive, during this crisis. It is pleasing to see how the Booking Service Providers are evolving, and actively looking to find new avenues for work. We have to break the paradigm that all we transport is passengers. We have a network of professional drivers with vehicles, and they know our cities intimately - we can carry anything anywhere - for anyone! In my opinion, we also have to break the value paradigm

DRIVE A2B magazine · www.drivea2b.com.au · April 2020

- it is no longer sufficient for our industry to be seen as the "least worse" mode of transportation at the lowest cost to the consumer. We provide a top level service for our clientele which is way beyond just taking them from A to B. We all deserve to be recognised for what we provide and to be paid accordingly. As well, we need to continue pushing to support our drivers and see how we can get the Government to give support also. Transport Alliance Australia, along with Rod Barton MP and the entire Transport Matters Party team, are actively advocating that the Government support for small business equally applies to those in our industry, particularly the bailee drivers. We are aware that these are difficult and challenging times; but together we will get through this challenge. Please look after yourselves.

CPV Industr y Update The regulator - Commercial Passenger Vehicles Victoria (CPVV) is holding weekly video meetings and TAA representatives have joined other industry stakeholders at these on-line conferences. It is via these video meetings that we are able to learn what CPVV is actively doing to assist industry stakeholders during the COVID-19 crisis, and also receive answers to some questions that need clarification. Essential services at this stage are Public Transport (including CPVs), Vehicle Testers and Driving Instructors and therefore, as at the time of writing, are exempt from passenger number restrictions. But drivers should always apply safety principles when transporting their passengers. It is totally up to the driver whether he/she feels comfortable taking

YOUR VOICE with ... • Victorian Industry Regulator • Essential Services Commission • and Melbourne Airport www.taa-national.com.au @TransportAllianceAustralia

passengers - if not, then the driver is to politely excuse him/ herself from accepting the fare and suggest another mode of transport. For example, one of the prospective passengers appears unwell, the driver can suggest that they get a patient transfer vehicle to take them to their destination. CPVV is integrally involved in the COVID-19 Taskforce, and it requests the public to report to it any driver cases of COVID-19. CPVV will then remove these drivers from work until medically cleared. CPVV has established a supply arrangement of Personal Protective Equipment (PPE) for BSPs. This is a buyback program - meaning the product is not free of charge. You can request supply of PPE product and there will be a fee applicable to this product. Updates will be posted on the CPVV website under the COVID-19 link.

ONLY

120

per person

/per year

info@taa-national.com.au

DRIVE A2B magazine · www.drivea2b.com.au · April 2020

NEW

VICTORIA SOUTH

WALES NEWS

NEWS

TRANSPORT ALLIANCE AUSTRALIA (TAA) .../continued from previous page

Some of the questions covered during the CPVV video meetings were: Q: How do we notify CPVV about a driver suspected to have COVID-19 symptoms?

air-conditioning to external airflow. And yes, four people from one family/household can travel together.

A: Via safety mailbox – mention COVID-19 and their DC number and name.

But if a passenger says they have Covid-19 symptoms and wants to get a taxi, the driver has the right to refuse the fare if the driver doesn’t feel safe and feels the trip would be a risk.

Q: What stage will trains and trams be stopped? A: There is no guarantee public transport will stop at this stage.

Q: Can non-permanent residents access supplementary income? A: CPVV will provide a link on the FAQs for clarity around this.

Q: Are there any changes to the $1 levy or invoicing of the drivers? A: At this stage, there is no change.

Q: Is the deadline for updating Fare Calculation Devices still 30 April 2020? A: Yes it is. But if you believe that you are unable to meet this deadline, please contact the CPVV outlining your reason for being unable to comply and they will assess each case individually.

Q: How many passengers can a CPV carry in one vehicle together?

Q: Normally WAT drivers are not allowed to refuse a fare for a wheelchair bound passenger – but during COVID-19 do they have the same right as other taxi drivers to refuse the fare? A: If the driver feels that providing the service is a risk to them, then yes. The driver must articulate the reason for refusing the fare as a health and safety issue. CPVV is assisting the driver to make this a safe working environment. Individual safety is critical. The Driver must make sure that the refusal is not because of discrimination either due to race, disability, etc.

If you are feeling depressed please reach out to someone - see page 36 for a list of Australian entities that can assist you. Of course, if you just want a chat I am available to speak with you at any time. Best wishes, stay strong, stay safe and stay sane.

A: There isn’t a limit on the number of passengers, but whenever possible, passengers should sit in the back seat. Drivers should set the

DRIVE A2B magazine · www.drivea2b.com.au · April 2020

André Baruch TAA National President

National Coronavirus Health Information Hotline (24/7)

1800 020 080 _____________ Suspect you have COVID-19 call Vic Dept of Health and Human Services Hotline (24/7)

Many questions have been asked of CPVV during this time of crisis and the most Frequently Asked Questions are placed on their website for all to read and be informed. The areas that the FAQs are addressing are:•

Working during the pandemic

•

Keeping vehicles clean

•

If you have symptoms, catch Coronavirus or are in contact with someone with it

•

Financial and business issues

email CPVV at

Individual circumstances will depend on employment contracts and we encourage drivers to seek advice from their booking service provider about the arrangements to support drivers during this time.

accessible surfaces with appropriate disinfectant wipes as soon is practical.

Yes you can ask but you cannot demand that they do so.

You must also notify CPVV immediately. You will be served with a Prohibition Notice requiring you to cease providing commercial passenger vehicle services immediately. There are significant court penalties for non-compliance with a Prohibition Notice.

Keep a box of tissues in your car, and if you do cough or sneeze, use a tissue, dispose of it straight away and then wash your hands. If a passenger or driver sneezes, coughs or vomits, drivers should clean

1800 022 222 _____________ Concern, queries, feedback relating to operational issues that affect the Victorian commercial passenger vehicle industry, email

If you have been identified by DHHS as having had close contact with someone diagnosed with COVID-19, you will be required to self-isolate for 14 days. A Public Health Officer from the DHHS will contact you daily to monitor you for symptoms.

You should regularly clean and disinfect surfaces in your vehicle which you and your passengers touch, as well as wash your own hands thoroughly with soap and water, or hand sanitiser, regularly.

Concerns about your health call healthdirect and speak to a registered health nurse

Q: What if I have been in close contact with a confirmed case for coronavirus (COVID-19)?

Q: Can I ask passengers to apply disinfectant hand sanitiser?

Q: How can I keep my vehicle clean to minimise the impact of the virus?

case.assessment@ cpv.vic.gov.au

_____________

We have listed a few of the more common FAQs here for your information.

Q: Can drivers choose not to work if they are worried about contracting the virus? Can their employer sack them?

1800 675 398 & also

If you receive confirmation from a doctor or Public Health Officer that you can cease your self-isolation, please contact CPVV at case.assessment@cpv.vic.gov.au so that they can arrange for the reinstatement of your driver accreditation. Until then, you must remain in selfisolation and must not provide any commercial passenger vehicle services.

safety@cpv.vic.gov.au

Q: Does the coronavirus survive on surfaces? The Victorian DHHS has advised studies suggest that coronavirus (COVID-19) may persist on surfaces for a few hours or up to several days. If you think a surface on your vehicle may be infected, clean it with a common household disinfectant to kill the virus.

DRIVE A2B magazine · www.drivea2b.com.au · April 2020

Doing it tough

Support package vital to keep taxis working A support package to keep taxi drivers working is essential to maintain transport options for Victoria's elderly, disabled and vulnerable, according to Eastern Metro MP and Transport Matters Party leader Rod Barton. Mr Barton has provided the Andrews Government with a list of solutions that would support drivers and keep essential transport services, such as wheelchair access taxis, on the road. "Taxis are an essential service that so many people rely on for the most basic trips to supermarkets and medical appointments and we must keep them on the roads," said Mr Barton. Mr Barton wrote to the Treasurer and Minister for Public Transport in March and has been in talks over measures to assist drivers. "Many of the drivers and operators in the taxi industry work under a bailment arrangement and are neither small businesses nor employees. However, their pricing, hours and standards are set by the Government through the Essential Services Commission - effectively they are employed by the state," he says.

Mr Barton's suggestions include:•

diverting the $1 trip levy to drivers

•

emergency leave benefits

•

opening access to small business support

•

tolling exemptions

•

VicRoads registration fee exemption

•

and a further delay on invoicing for CPV accreditation fees.

"The regulator has failed to invoice drivers for accreditation fees for the past three years. These payments were due to resume this year, but we would ask that the Government wait now and review it again in 6 months. At $55 it’s little more than half a tank of fuel." "We’ve also asked the Government to intervene and offer financial support for taxi driver depot fees, and to allow taxis to pick up and deliver medical scripts for those eligible for the multi-purpose taxi program." Mr Barton has also asked for suspension of rideshare trials of the multi-purpose taxi program.

private vehicles to transport our most vulnerable citizens. We need to ensure proper training, proper safety measures and consistent hygiene standards." He also raised the risk of newly unemployed or underemployed workers flocking to the rideshare sector to supplement their income and he has asked that new driver accreditations be deferred for 6 months. "New drivers to the sector would further dilute what is a very over supplied market, not to mention the increased health and safety risks of using private vehicles in a commercial capacity," says Mr Barton. Other states and territories have started to release assistance packages for the taxi and commercial passenger vehicle industry this week, and Mr Barton says it is vital that Victoria release its own package soon. "Drivers have had it tough for the last few years and for many this will be the last straw."

"This is not the time to allow

DRIVE A2B magazine · www.drivea2b.com.au · April 2020

TRANSPORT IMPACTS ALL ASPECTS OF OUR LIVES how we get to work and to school, how we go to the football, how we socialise, and the lives and welfare of those who work in the taxi, hire car and public transport networks. The Transport Matters Party strives to improve the entire transport and infrastructure network throughout Victoria, working with communities to ensure fairness and considered planning to enhance everyoneâ&#x20AC;&#x2122;s quality of life and preserve the environment.

Be part of of a movement that matters.... Be part a movement that matters.... www.transportmatters.org.au/join

www.transportmatters.org.au/join

Looking at the

future of Australian mobility Australian Road Research Board (ARRB) Chief Executive Officer Michael Caltabiano and former Roads Australia Chief Executive Ian Webb joined Guy Hand on March 12 for the latest episode of the Road Research Radio podcast. They discussed issues like how we will move from point A to point B in years to come, how users should be charged for roads, and why government needs to get moving on future mobility solutions. Some excerpts from a fascinating discussion include: "We're on the edge of a revolution ... what this makes possible is the end of private transport." - Ian Webb

"Of all the first-world countries, Australia is the only one without a connected and automated test bed ... we are literally a decade behind. We're still trialling little shuttles around Australia when the rest of the world has moved on." - Michael Caltabiano "At the present time, we are still funding and building roads much as we always did, in the belief that our road system is going to be there provided to the world as a service, when it's about to become a business." - Ian Webb "If I want a red four-wheel-drive over the weekend, I just dial up at 6pm

on a Friday afternoon and a fourwheel-drive appears in the front yard. I use my mobile phone to access it and off we go. Leave it there at 6pm on Sunday evening and somebody else comes and picks it up and takes it away, or it drives itself away. (This) is the future model. This is not something that's 10 or 20 years away, this is almost touch and feel it now. The uptake from a society of these services is going to happen in the blink of an eye." - Michael Caltabiano "We need to rethink the way we fund our infrastructure ... we need to have a system in place where the users of the roads understand they'll pay a distance-based charge." - Ian Webb.

DRIVE A2B magazine Âˇ www.drivea2b.com.au Âˇ April 2020

Just as many Australian States and Territories have renamed their taxi and hire car industry to another name, so too is the way the government departments in each State and Territory are treating and offering assistance to our industries with regards to the COVID-19 pandemic around Australia. As the environment is quickly changing, the information being announced from government is also being frequently updated. In light of this we have compiled a list of webpages that we suggest you refer to for current up-to-date information with regards to your own State or Territory. State

NATIONAL NT

VIC

ACT

NSW

QLD

SA TAS WA

Entity with COVID-19 advice & updates

Website address

Australian Government Health Department

www.health.gov.au

Australian Government

www.australia.gov.au

Department of Health

coronavirus.nt.gov.au

NT Government

coronavirus.nt.gov.au/travel/public-transport

Health and Human Services

www.dhhs.vic.gov.au/coronavirus

Melbourne Airport

www.melbourneairport.com.au

Transport Alliance Australia

www.taa-national.com.au

Commercial Passenger Vehicles Victoria

cpv.vic.gov.au

Victorian Government

www.vic.gov.au/coronavirusresponse

ACT Government

www.covid19.act.gov.au

Canberra Airport

www.canberraairport.com.au

Aerial Capital Group

www.aerialcapitalgroup.com.au

Access Canberra

www.accesscanberra.act.gov.au

Sydney Airport

www.sydneyairport.com.au

Point to Point Transport Commissioner

www.pointtopoint.nsw.gov.au

NSW Government

preview.nsw.gov.au/covid-19

Queensland Government

bit.ly/3aGfPoQ

Brisbane Airport

www.bne.com.au

Limousine Action Group Queensland

www.limoactiongroupqld.com/covid-19.html

Chief Health Officer

bit.ly/2xMwqc0

SA Health

bit.ly/3bOylvi

Adelaide Airport

www.adelaideairport.com.au

South Australian Government

www.sa.gov.au/covid-19

Department of Health

www.dhhs.tas.gov.au

Hobart Airport

hobartairport.com.au

Department of Health

ww2.health.wa.gov.au

Department of Transport

www.transport.wa.gov.au

Perth Airport

www.transport.wa.gov.au

DRIVE A2B magazine Âˇ www.drivea2b.com.au Âˇ April 2020

WANT WORK? WANT A DRIVER? DRIVER JOBS owners, operators & drivers ADVERTISE HERE FREE Send details (word limit=70) of your DRIVER or JOB advertisement to contact@drivea2b.com.au or sms 0400 137 866 and we will print your advert here for 3 months

SOUTH AUSTRALIA

A.C.T. CANBERRA ELITE TAXIS Due to increased demand Canberra Elite Taxis is seeking more drivers for Canberra’s biggest and most experienced taxi fleet. Day, night and weekend shifts available. If you don’t already have a valid ACT “T” condition on your licence we can help you through the process quickly and efficiently. For more information please email feedback@aerialcg.com or call our Office on (02) 6126 1500.

OWN YOUR OWN BUSINESS AS A TAXI OPERATOR Are you a taxi driver looking to become your own boss and work for yourself? If you are, talk to us about leasing a taxi plate and working with Canberra’s biggest taxi fleet. We will help you through the process of becoming an accredited taxi operator and starting out in your own business. Contact fleet@aerialcg. com or call our Office (02) 6126 1500.

TAXI DRIVER CAREERS If you're thinking of a full or part time career as a taxi driver, call Adelaide Independent Taxis to book your free information session. All shifts available, days, nights, weekends. Taxis available all areas. Huge client base - great income potential. Call Con (08) 8202 1200, email con.d@132211.com.au or visit at 99 Henley Beach Road, Mile End.

TAXI DRIVERS WANTED 13cabs Adelaide are looking for drivers in all areas and shifts. Are you looking for a career change, tired and bored of your current job? Come and join the largest and best company in Australia, team 13cabs. Free taxi driver information sessions & courses. Contact our Driver Services Team (08) 7087 9339.

DRIVE A2B magazine · www.drivea2b.com.au · April 2020

WESTERN AUSTRALIA

N.S.W.

MANDURAH TAXIS DRIVERS

LAKEMBA AREA Looking for a taxi driver for Fridays and Mondays 24 hour shift. Interested people can call 0415639336. Maxi cab Toyota Prius 2013 hybrid. Well maintained car.

All shifts available, especially nights, weekends and wheelchair bus drivers. Flexible hours - work to suit your lifestyle. Good income and all training provided free. Call (08) 9581 8999.

TAXI DRIVER WANTED - BALLINA TAXIS Pick your own shifts, on the job training provided for suitable applicants. Email: ballinataxis@bigpond. com - send your resume and contact details. For more information please call 0419 862 290.

QUEENSLAND SLYYK

CROWN CABS DRIVERS WANTED Shepparton - Ballarat - Mansfield - Sunbury - Wallan Kilmore. Day and Night shifts. Phone (03) 9310 5422.

BALLARAT TAXIS LIMITED

www.SLYYK.com

Day Shift, Night Shift also Full Time 7 days. Call into our office in Salisbury and ask for Tuna Guclu or phone him on 0419 484 666.

SUNCOAST CAB DRIVERS The only transport service that operates 24/7. Covers from Noosa to Caloundra & Hinterland. Main duty is passenger pick up & drop off. Plus Suncoast Cabs services over 250 account clients which may involve delivery of items. Experience is gained on the job and a 3-day training session is mandatory. Call Glenn on 0438 517 500.

BRISBANE CROWN CABS

VICTORIA

0412 207 209 for more details.

www.crowncabs.com

Day Shift, Night Shift also Full Time 7 days. Call into our office in Salisbury and ask for Tuna Guclu 0419 484 666.

Need

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assistance?

Drivers required for sedans and wheelchair taxis. Largest Ballarat fleet - plenty of account work. Day and night shifts available. Phone (03) 5331 4367.

CDC FLEET - TAXI DRIVERS REQUIRED With CDC Fleet, drivers can enjoy a growing fleet of new and well-maintained taxis, including new hybrid vehicles for better fuel efficiency and choice of multiple booking service providers. We can also offer you the option of daily payment. What’s more, a Vehicle Hire Agreement for a set weekly price is now available. Just give us a call on (03) 9330 3231 or visit us at cdcfleet.com.au for more information.

DRIVERS WANTED Sick of driving an old Ford? CHEAP is EXPENSIVE. Great set price deals with our 50 series hybrids on lpg. Bayside Taxi Service, 313 Bay Road, Cheltenham. Call (03) 9555 1155 or 0414 566 779.

AMS LAW

Commercial Conveyancing Estate Planning Family Litigation

AMS IVANHOE LAWYERS 176 Upper Heidelberg Rd, Ivanhoe E: amsr@amslaw.com.au P: (03) 9497 2622

Business

Probate Superannuation Serving the Taxi Industry for over 30 years

DRIVE A2B magazine · www.drivea2b.com.au · April 2020

Taxation

OVERSEAS

news

Singapore taxi and private-hire car drivers to get financial aid

a Self-Employed Person Income Relief Scheme. Administered by the National Trades Union Congress, it grants each eligible driver $1,000 per month for nine months. •

by Christopher Tan

Singapore's government announced on March 26 that they are going to help the industry in several ways. "Our taxi and private-hire car drivers have seen their takings fall significantly, as more people work from home and as visitorship falls," Mr Heng said. The following measures will kick in from May: •

The point-to-point support package will be enhanced and extended to September. This will cost taxpayers another $95 million. About $78 million will go towards main taxi hirers, and qualifying private-hire car drivers, to be disbursed from May to September. This will benefit more than 40,000 drivers. Main hirers are encouraged to share this with their relief drivers. - Drivers can also look forward to

•

Taxi companies with unhired cabs will get relief amounting to $12 million. The industry's unhired vehicle rate has risen from 9 per cent in January to as high as 14 per cent, or close to 2,600 cabs, in mid-March, and "is expected to rise further". Again, operators are to share savings with their drivers. The point-to-point licensing fee will be waived for another six months (from a threemonth waiver announced last month). This will cost $3 million. Operators are encouraged to pass on the savings to drivers. Eligible taxi and private-hire car drivers will continue to receive the Special Relief Fund payment of $300 per vehicle per month until end September.

The Government, however, will not defer a new licensing regime which is supposed to level the playing field for taxi and private-hire car operators. The Street-Hail Service Operator Licence and Ride-Hail Service Operator Licence starts in September 2020.

Taxi drivers being made to choose between test fees and feeding families By Conor Matchett

Taxi and private hire drivers are being asked to choose between feeding their families and paying £350 for postponed council tests, a union official has claimed. Scott Blair, from the Edinburgh Unite Cabs section, said drivers were being asked to stump up the money for licencing tests despite the Edinburgh City Council test centre being closed due to Coronavirus. He said: “The council said they will extend drivers’ plates given they can’t be tested but they still want the money.” “Guys are being asked to make the decision to feed their families or pay their test fees.” A renewal of a taxi licence costs a driver £348 but drivers are not able to have their vehicles tested due to the licencing centre’s closure. A council spokesperson said: “We are very aware of the licensing issue and are urgently considering solutions to support the trade and drivers through these challenges.”

DRIVE A2B magazine · www.drivea2b.com.au · April 2020

Perspex screens could help stop the virus spread

In the video, the driver later introduces himself and describes the sentiment behind the free-of-charge services.

Pakistani taxi drivers give free rides to medical staff in Corona-hit Spain

Eric Hatton, a taxi driver in Ireland, believes that the installation of perspex windows installed in the vehicles (similar to what is in the London Black Cabs) could reduce the risk of transference of COVID-19 within taxis.

“My name is Syed Sheraz and I am from Pakistan. There are hundreds of Pakistani drivers providing social services in Barcelona in this crisis. Whenever a calamity strikes, we are always ready to provide our services to the host country." “In 2017, there was a terrorist incident, even at that time Pakistanis provided residents social services, by giving them free rides," he said.

by BR Web Desk

Eric says he has stopped people sitting in the front seat since the outbreak. “I’ve asked them to sit in the back. But they are still only three feet away from you. It works both ways. You could be passing stuff onto them,” he said.

As deadly Coronavirus is spreading like a wild fire in Spain, Pakistani taxi drivers in Barcelona are providing free rides to medical staff, who are fighting the COVID-19 on the frontlines.

He said that as Spain became the third hardest-hit country by COVID-19, Pakistani drivers working there decided to give free of cost service to medical staff.

Pakistani actress Nadia Jamil shared a video of an international publication on Twitter, which showed Pakistani drivers playing their part in helping out the medical staff.

Furthermore, the doctor, who was shown in the cab, also introduced himself and expressed gratitude towards the Pakistani cab drivers providing their services at this time. “Hopefully, we will come out of this crisis together," he said.

1300 133 353 www.avagroup.net.au

"You're on your own in this job. You are a sole trader in many ways. There is very little union backup. On a day to day basis, you're alone putting up with this and that,” he added.

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“It’s a unique job in the current climate. It’s one of the few jobs you can’t socially distance from. You just can’t do it,” he said.

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DRIVE A2B magazine · www.drivea2b.com.au · April 2020

1300 133 353 www.avagroup.net.au

HEALTH tips

Get your

annual flu shot earlier than usual The Royal Australian College of General Practitioners (RACGP) is encouraging patients to get their influenza vaccination from their GP earlier than usual, so as to reduce strain on the health system caused by COVID-19. RACGP President Dr Harry Nespolon said with COVID-19 spreading across Australia, this year it was more important than ever for people to get vaccinated as soon as possible. “Protecting yourself and your family from the flu with a vaccination NOW will help reduce the strain on health resources from COVID-19. If people don’t get vaccinated and an increasing number of flu patients and COVID-19 patients require urgent healthcare, lives will be put at risk.” “In a normal flu season, the RACGP advises people to wait until May to receive their flu vaccination, but with the spread of COVID-19, this is not a normal season.”

“The last thing we want to see is patients infected with BOTH influenza and COVID-19,” said Dr Nespolon.

Dr Nespolon said patients should speak to their GP to discuss the right flu vaccine for their age group. “Older people, aged over 65 years, are advised to wait for a special flu vaccine for their more at-risk age group that provides enhanced immunogenicity. Patients will be able to get the special Quadrivalent Influenza Vaccine (QIV) from their GP from mid-April.” “People need to call their GP to discuss getting their flu vaccination and plan their visit. This is important as it allows clinic staff to make sure patients don’t have any flu or COVID-19 symptoms before coming to the clinic, to ensure the safety of other patients, as well as GPs and staff,” said Dr Nespolon. “GPs are at the frontline and our priority is stopping the spread of this virus and reducing unnecessary exposure for patients, GPs and everyone else in the clinic. Practices have infection control processes in place but patients need to do their bit – that’s why you must always call ahead, don’t just drop in.” Also, as of 1 May 2020, you must have your influenza vaccination in order to visit an aged care facility.

DRIVE A2B magazine · www.drivea2b.com.au · April 2020

National

HELP LINES Talking about what’s going on with others who understand – or may be going through something similar – can really make a difference. Here is a list of help lines which will help connect you with people online or via phone, in a safe and anonymous environment, to discuss anxiety, depression, suicide and a range of life issues.

Help Line

Services Provided

Website

Beyond Blue

Provides information and support to help everyone in Australia achieve their best possible mental health - helping with issues of depression, suicide and anxiety disorders.

beyondblue.org.au

Black Dog Institute

Information on symptoms, treatment and prevention of depression and bipolar disorder.

www.blackdoginstitute.org.au

Carers Australia

Short-term counselling and emotional and psychological support services for carers and their families in each state and territory.

www.carersaustralia.com.au

Embrace Multicultural Mental Health

A national platform for multicultural communities and Australian mental health services to access resources, services and information in a culturally accessible format.

embracementalhealth.org.au

Headspace

Free online and telephone service that supports young people aged between 12 and 25 and their families going through a tough time.

headspace.org.au

1800 650 890

Kids Helpline

A free, private and confidential, telephone and online counselling service specifically for young people aged between 5 and 25.

www.kidshelpline.com.au

1800 55 1800

MensLine Australia

A telephone and online support, information and referral service, helping men to deal with relationship problems in an effective way.

mensline.org.au

1300 78 99 78

Head to Health

An innovative website that can help you find free and low-cost, trusted online and phone mental health resources.

headtohealth.gov.au

MindSpot Clinic

An online and telephone clinic providing free assessment and treatment services for Australian adults with anxiety or depression.

mindspot.org.au

1800 61 44 34

Relationships Australia

A provider of relationship support services for individuals, families and communities.

www.relationships.org.au

1300 364 277

SANE Australia

Information about mental illness, treatments, where to go for support and help carers.

www.sane.org

1800 18 7263

DRIVE A2B magazine · www.drivea2b.com.au · April 2020

Phone

1800 242 636

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