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This module examines the complex psychological interactions that can impact the service experience of our customers and other stakeholders. We examine six core principles that can affect both the transferees and relocation professionals in achieving excellent customer service. The aim is to look at the individuals and how they interact as people, in contrast to the cross cultural perspective covered in other modules. Anyone holding a current GMS (www.erc.org) or CGMP (www.cerc.ca) certification can take just this module and qualify for the whole

Gordon Kerr Strategic Consultant – Legal Services

The MIM+ module, "Legal Compliance in the Mobility Industry", is now available and recommended to all members interested in the variety of EU and national laws which affect European relocation businesses. affect European relocation businesses.

Susan Ginsberg Primary Trainer SRG Mobility Consulting

This fascinating module takes an in depth look at how growing your business is possible even in uncertain times! A must MIM+ Module for all entrepreneurs (RMCs, DSPs, and speciality service providers) in Mobility.

MIM+ Training Modules are aimed at experienced relocation professionals and those looking to specialise in more in depth mobility issues. They are available to members at no charge. MIM+ Modules attract 10, 25 or 50 credits towards your MIM or MIM+ qualification depending on the content. In order to gain credits you must successfully complete the assessment for which there is a €50 fee per module. You can study MIM+ modules at anytime, you don't need to have completed the MIM Fixed Syllabus programme, but we suggest you take a look at that programme first!