Issue 146 - December 2015
Dubai Smart City:
7 key sectors leading the smart transformation of Dubai Smart Dubai portal: a one stop window to view the story of a city
UAE Innovation Week: a step towards UAE Vision 2021
Dubai Now app: get all your government services in one place
Vision
To become a world-class smart government for the 21st century.
Mission
Follow us
To formulate and implement policies and initiatives for innovative and smart ICT usage contributing to economic welfare, social progress and global competitiveness of Dubai.
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@Dubaismartgov
Issue 146 - December 2015
Editorial Team
General supervision Media and Content Management Section Communication & Business Development Department
Contact the Magazine
Dubai Smart Government Establishment Tel: 04-4056274 Fax: 04-3532988 P.O. Box: 90300 Email: media@dsg.gov.ae
An electronic version can be viewed on www.dubai.ae
The articles in this publication reflect only the author’s opinions and not necessarily those of the Smart Government or its staff. Republishing of material in this publication is not permitted without attribution of this publication as the source.
4 Dubai Smart City: 7 key sectors leading the smart transformation of Dubai
8 Smart Dubai portal: a one stop window to view the story of a city
11 Arabic Knowledge Portal deepens the slogan “Knowledge 4 all”
13 Dubai Trade adds Oman Insurance to its online Tradeshield platform
2015 ديسمرب- 146 العدد
مدينة دبي الذكية
... قطاعات سبعة تقود التحول الذكي 2020 حتى عام ..»تطبيق «دبي اآلن محطة توقف شاملة للخدمات الحكومية
..أسبوع اإلمارات لالبتكار خطوة متقدمة إلنجاز »2021 «رؤية اإلمارات
..بوابة دبي الذكية نافذة متكاملة لمتابعة قصة مدينة
eVisions
Dubai’s aspirations are to be a role model of the smart city of the future We bid goodbye to 2015, after the confirmation of the strategy to transform Dubai into a smart city. This confirmation came from HH Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai who said on 4th December 2015, “Today we have completed the organisational structure and legal framework for transforming Dubai into the world’s smartest city and creating a new and unique model in developing and managing cities. Managing global cities requires sustained efforts to provide fast and innovative services. We must utilise modern technology and available resources to achieve our objectives.” Innovation, excellence and creativity are clear attributes of HH Sheikh Mohammed, who has always been visionary and strong to achieve this vision, creating firm foundations in the UAE leadership and making Dubai a role model for smart transformation, with the aspiration of making it the smartest city in the world. This vision has been translated into suitable legislation and the creation of institutional frameworks, to usher in a new phase of technological development in the emirate through smart, inter-connected systems that will interact with the people and create new levels of comfort and happiness. The new laws include the creation of the Dubai Smart City Office (DSCO) and the change in name of DSG to Dubai Smart Government Establishment, which will operate under the umbrella of DSCO. The newly created DSCO has been given a wide-ranging mandate to boost Dubai’s transformation into a global smart city. DSG’s includes: proposing and presenting the general strategy of smart government to DSCO for approval and follow up on its implementation, oversee smart transformation processes across government entities, proposing the structural framework, policies and standards of IT management across government entities, providing smart services as per the world’s best practices, proposing initiatives that ensure a high level of integration for government procedures, reviewing the government entities’ plans and budgets related to smart transformation, IT, smart services and infrastructure in co-ordination with the government entities and proposing the legislation necessary for easing smart transformation. DSG intends to use its skills, smart infrastructure, high level services and technical support to improve the performance of smart services to have a positive impact on the transformation of smart services that are integrated and interconnected. It will leverage big and open data by collaborating with government partners, in line with its strategy 20140-2017. This strategy has 7 smart branded strategic initiatives which are: smart services that make customers delighted; smart administration; smart data; smart trusted information; smart empowered employees, smart engagement and adoption and smart regulations. As seen above, DSG operates from a clear strategy to create a connected, collaborative government that meets the needs of customers and designs services based on their needs, so as to ease their lives and create happiness. It is worth mentioning that the UAE ranked first in the Arab world, and 23rd globally among 143 countries surveyed within the readiness network index of the World Economic Forum as per the Global Information Technology Report 2015. This is a confirmation of the government’s efforts to reap all the benefits offered by ICT in smart transformation. This consolidated the UAE’s position in the regional and international levels in various developmental fields as various indicators gave it a high rank on the list of most preferred countries for young people to live in. It came second globally for its attraction for professionals to work in, and topped the list among Arab countries as per the World Happiness Report. Dubai does not build its future for itself and its people but aspires to be a role model of the smart city of the future that will benefit the world at large. That is the civilizational role that our wise leadership is seeking to enshrine here in Dubai - the model city. The Editorial Team
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News
DSG news and achievements
DSG CEO meets with staff to review next phase of smart transformation In order to review the features of the next phase of smart transformation in Dubai, Wesam Al Abbas Lootah, CEO of Dubai Smart Government Establishment (DSG) held a meeting with DSG staff. The meeting reviewed the dimension of the new decree by HH Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai, on the establishment of the Dubai Smart Government Establishment. Lootah briefed the teams on the expectations of the higher leadership and urged them to be responsible for converting the vision of the smart city into a reality.
Tejar Dubai signed MoU with Dubai Smart City
Dubai Chamber of Commerce and Industry initiative, Tejar Dubai entrepreneurship development programme, signed a Memorandum of Understanding (MoU) with Dubai Smart City, aimed at promoting innovation amongst the private sector, especially upcoming entrepreneurs in Smart City initiatives. Under the agreement, Tejar Dubai will identify and foster new commercial ventures for start-ups to support Dubai Smart City pillars besides supporting the implementation of Dubai Smart City initiatives within the private sector.
DSG signs MoU with GDRFA to support their smart services DSG adds strategic partner for smart payment through mobile number As part of its steps to implement the initiative of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to ensure Dubai is the world’s smartest city, Dubai Smart Government Establishment (DSG) has recently signed a strategic partnership agreement with Quisk Middle East FZ-LLC for digital payment solution services. The agreement is aimed at providing the necessary support for activating the smart payment service channel via mobile phone numbers for individual and corporate retail customers in Dubai.
Under the MoU, DSG will offer the necessary support to the package of electronic and smart shared services provided to GDRFA to ensure that these services are efficiently available round the clock. The MoU will also specify the levels of support and the priority-based response period as necessary to achieve the ultimate goal of bringing happiness to customers. The package of services which the GDRFA will benefit from includes the Government Resources Planning Systems (GRPS), Government Information Network (GIN), MyID, Government Service Bus (GSB), Correspondence Tracking System, SMS Dubai, eSurvey, Happiness Meter, eHost, eComplain, eSuggest etc.
You can find more news on our facebook page:
www.facebook.com/dubaismartgovernment Issue 146 December 2015
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Cover story
Dubai Smart City:
7 key sectors leading the smart transformation of Dubai The success in achieving goals can be considering based on the amount of time one sets aside for the future. Most of us ordinary humans do not plan for more than a day, unlike the leadership of the UAE which has put together plans for life even after 50 years. By this time, the oil era will have well ended, the population magnified and climate change will be a reality. Dubai is well on its way to becoming the city of the future, with 7 sectors marked for intelligent transformation by the Government of Dubai. These in turn will ensure Dubai Smart City by the time the Expo 2020 is held.
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Smart transformation is a national necessity Smart transformation represents a national strategy for many considerations, most notably the need to search for alternative resources to replace oil, as the backbone of the new economy. Our country is currently heavily dependent on burning oil as fuel to desalinate water for drinking, keeping the place cool and for residential and commercial living. That is why the UAE has tasked its people with innovation and creativity, so that we can become the new centre for manufacturing, invention and scientific research.
The seven transformation pillars
Dr. Aisha Bin Bishr Director General of Dubai Smart City Office
A new Cisco report show shows how the Interconnected Internet of Everything era will contribute to Dubai’s transformation. According to the report, titled ‘Dubai and the Internet of Everything’ 7 key verticals will drive the Dubai Smart City initiative in the build up to the World Expo 2020 and beyond. The 7 key pillars or verticals identified are the municipality, police, national security and defense, utilities smart grid, travel and tourism, retail and the automation of road transportation
Smart Police:
The following are the features of transformation in these key verticals and how the Internet of Everything (IoT) will play its role:
Smart Civil Defence:
Smart Tourism:
Through a sophisticated system of intelligent buildings, services and safety and security, ambulance, rescue and fire extinguishers through proactive alert as well as rapid alert for fires, accidents and injuries, Dubai will
Dubai is expected to have more than 25 million visitors by Expo 2020 and technology will have to play a key role in the travel and tourism sector to facilitate tourists and allow them to interact with the landmarks.
Smart Municipality: It is expected that the municipal sector will be the most influential in the process of intelligent transformation of the city of Dubai, where the municipality opens the way towards strengthening people’s participation, and using modern technology in a seamless manner.
Increased communication techniques in the police sector and linking it to IOT is a step forward on the way to establish the effectiveness of Dubai as a smart city, as well as introducing the new services for Expo 2020. A unified communication platform will be deployed to facilitate the exchange of information and coordinate between the various emergency and safety services departments.
be among the safest and most secure cities in the world. Smart Electricity: IOT will promote a network of devices that will rationalize electric power, and preserve the environment by reducing the impact of carbon footprint. As part of this transformation DEWA will deploy a smart network that will further improve the quality of services provided to the consumers.
Smart Transportation: The automation of road transportation aims to develop the infrastructure in order to connect it smoothly within IOT networks in order to strengthen the capacity of the Roads and Transport Authority (RTA) to achieve high satisfaction rates among the population, and to speed up the handling of incidents. Issue 146 December 2015
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Smart Trade: The retail sector is closely related to travel and tourism within the framework of this smart transformation of the city of Dubai to promote the city as a destination for shopping and retail. It is expected that both the public and private sectors in Dubai will gain around 17.9 billion dirhams by 2019 as a result of Dubai smart city.
New opportunities for the UAE and the region Commenting on the efforts being made to implement the transformation of Dubai into a smart city, Dr. Aisha Bin Bishr, Director General of Dubai Smart City Office said: “Today we are witnessing an unprecedented number of new projects which play a significant and influential role in realizing the vision of Dubai as a smart city. It is among our most important goals to improve the quality of life by leveraging technology, and we want our services to reach all parents, children, businesses and tourists in order to enhance their lives. This stage is full of opportunities for Dubai, and the UAE, and also the countries of the Middle East, with the deployment of sustainable technology solutions across all sectors to achieve that goal.�
The coming smart revolution for IoT Experts predict that the total number of things that will be connected to the IoT network will be about 50 billion by 2020. If utilized well, IoT can improve the lifestyle of smart city inhabitants to an unprecedented level. Dubai has always been at the forefront of technology and is aware of the benefits that can be accrued from IoT. It already has the right infrastructure including fibre-optic networks and Wi-Fi and has already implemented a number of sustainable initiatives and energy management systems; to make life easier for its people.
The seven transformation pillars To reach the required services level for leveraging IoT, the seven transformation pillars need to keep pace with the shifting market demand through the development of products, solutions and services capable of achieving the desired value-add. It is expected that these services will establish unprecedented opportunities that will strengthen the leadership of Dubai as a smart city. IoT will provide the government with data and information which will enable it to make the most appropriate decisions
The Smart Palm project is an iconic fusion of easy access to information
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and in accordance with the needs of the community, as it will provide new financial resources, achieve a shift at the level of economic performance in the emirate which will support more jobs, improve education outcomes, and upgrade the medical care provided. It is no secret that the UAE has been developing smart cities in Dubai and Abu Dhabi. These two emirates have shown the greatest level of commitment to the smart city concept among cities in the region. If they can leverage the power of IoT within the smart city, then the government can achieve tangible and significant achievements which will enhance the daily life of its people.
Other benefits The IOT era can reduce paperwork and government expenditure and enhance profitability in the business sector; who can enjoy better and easier ways of worldwide communication. All of this depends on the people harnessing the power of technology and the tools at its disposal in the seven sectors mentioned. Developing the smart city in Dubai will create unique competitive advantages, and benefit the economy and this in turn will lead to the sustainability of the region.
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Big Data
Analyzing big data in the smart city
Within the era of the smart city, analyzing big data will guarantee the00001011000111001 highest level of 10101010100110100 0101001001010100101010100011101010 11101010001010110 01010010001100101 10000100011001011 10101 0011101010111010100010101100101001 happiness for its inhabitants. 11000111001101010 In the past, the customer’s experience with the smart 1000111010101110101000 00011001011000010 10100110100101010 01001010100101010 0101100001011000111001101010101001 10100101010010010 transformation was limited to interactions with government websites11100110101010100 and smart apps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ithin the era of the smart city, analyzing big data will guarantee the highest level of happiness for its inhabitants In the past, the customer’s experience with the smart transformation was limited to interactions with government websites and smart apps. Dubai Smart City will
have many more points of interaction including: 1- Smart buildings: These will be completely supplied with sensors, cameras and systems which will watch and monitor within the highest levels 24/7 for the happiness and the security of the inhabitants
DUBAI
2- Smart Roads: Commuters will get instant notifications on the road status alerting them to traffic jams and alternative means of transport. 3- Smart Health: Patients will use wrist bands and devices that will monitor their health on a regular basis for a healthier life. These interactions with the smart city will create many more data points to develop the city and its facilities and services. The challenge will be to collate, understand and analyze these data streams to create a wholesome life experience for the users. The government sector will be responsible for integrating this big data into their services to create and test models for the happiness of its inhabitants. This is the challenge of big data, which has to be done for an intelligent smart city in order to accrue all of its benefits.
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Smart portals
Smart Dubai portal:
a one stop window to view the story of a city
Collaborating with the private sector and government partners, Smart Dubai was established to empower, deliver and promote an efficient, seamless, safe and impactful city experience for residents and visitors. To achieve its strategic pillars, Smart Dubai aims to introduce strategic initiatives and develop partnerships to contribute to its Smart Economy, Smart Living, Smart Governance, Smart Environment, Smart People and Smart Mobility dimensions. All this requires an effective online presence to engage citizens and partners with this iconic project.
Smart Dubai builds on a legacy of innovative programs developed by the Dubai government to drive global competitiveness. Early examples include the launch of Dubai eGovernment in 1999, when global internet penetration was less than 5% and the establishment of the first excellence program of its kind in the world, the Dubai Government Excellence Program in 1997. These are a testament of prioritizing service excellence.
become a seamless, safe, efficient and impactful city for all residents and visitors. Featuring a clean, modern design and content-rich website experience, Smartdubai.ae provides the public with access to the Smart Dubai roadmap, a high-level report on existing and upcoming initiatives and services being implemented by strategic partners of the initiative. Smartdubai.ae will feature information on these initiatives and news about their progress.
Smart Dubai website
Achievements registry
Dubai Smart City Office launched its official website Smartdubai.ae, as the information gateway to Dubai’s Smart City initiative. Smartdubai.ae presents the public with a comprehensive profile of the Smart Dubai initiative, detailing its vision, mission and strategy to
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The website also showcases the initiatives and accomplishments of strategic partners that are contributing to the Smart Dubai vision, apart from featuring stories about ‘smart’ innovations, solutions and best practices from within the city. Stories
about innovations driven by the people and businesses of Dubai who are contributing to the Smart Dubai vision will be featured on the website. The Smart Dubai initiative is supported by a tiered partnership framework, enabling government, private sector and institutional partnerships to encourage engagement and collaboration in achieving the vision of His Highness Sheikh Mohammed. Smartdubai.ae offers access to the first white paper to be published by the Smart Dubai initiative, “A Collaborative Approach to Smart Cities”, which outlines Smart Dubai’s unique strategy to transform Dubai into a unique smart city that will be a model and benchmark for such initiatives. The website also offers perspectives on global trends and developments related to smart cities from around the world.
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Smart City Office
Dubai Smart City Office provides institutional and legislative framework for the future of Dubai
Within the strategy to transform Dubai into a smart city, His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai issued a decree to establish Dubai Smart City Office (DSCO). DSCO will develop overall policies and the strategy with regard to information technology and smart government, supervise and provide guidance for the smart transformation process and facilitate the smart transformation in Dubai, in coordination with the concerned government entities.
DSCO’s mandate
The establishment of DSCO is a significant step in the transformation of Dubai into the smartest city in the world. DSCO is authorized to enter into partnerships with any organisation within and outside the emirate to implement best practices in the field, approve relevant plans and budgets in coordination with the Department of Finance and other government departments and propose legislative amendments to encourage and empower the public and private sectors in the field of smart transformation.
Smart KPIs
The new law also authorises the Office to establish, develop and manage a central database of all information pertaining to smart transformation initiatives as well as
to establish a portal for smart applications and smart transformation, outlining key performance indicators (KPIs) to assess the implementation of relevant policies and procedures. Pursuant to the law, all government entities are required to cooperate with the Office to carry out its responsibilities
Central and smart database
The new law also authorises the Office to establish, develop and manage a central database of all information pertaining to smart transformation initiatives as well as to establish a portal for smart applications and smart transformation, outlining key performance indicators (KPIs) to assess the implementation of relevant policies and procedures.
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Smart city
Fujisawa – the model Japanese smart town to study future smart city living
The smart city/town is a concept that reconciles human activities on an urban environment, where sustainability can be built in, in order to create a better quality of life for humans and the environment. The Environmental Centre for Arab Towns (ECAT) recently published a study on Fujisawa, a smart town in Japan that was built with government and private sector involvement from the Panasonic Company and 19 other companies. The study reviews the model of the city as it seeks to promote a better urban living.
A sustainable town Sustainability has grown and developed rapidly as a concept over the few last years, becoming a basic building block within government and the private sector, and a key factor for the success of any new urban structure. We humans have a huge impact on the environment as we tend to strip it of its natural resources, leading to higher energy prices and natural disasters including flooding and earthquakes.
Smart and green Fujisawa is not just a smart town, but seeks to be a friendly green town as well. Built for about 3000 people and 1000 homes, it provides its inhabitants with renewable energy sources and a green life, including electric cars and
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bicycles; as the project studies how humans interact with a smart city. The city will continue to develop until 2018. Today, its inhabitants get 30% of their electricity through solar sources and the rest of the energy is acquired by other renewable energy sources. It is expected that carbon dioxide will decrease by up to 70% in the town.
Smart living space
Fujisawa square is where the inhabitants gather. It has smart-screens which promote smart living, as well as cafes, studios and workshops for citizens to present their views and learn about healthy food, smart living and sustainability. Clean energy is gathered through solar panels and used for smart transport and mobility. The government hopes that the study will help them use this model for larger urban smart cities of the future.
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Smart knowledge
Arabic Knowledge Portal deepens the slogan “Knowledge 4 all”
The Mohammed Bin Rashid Al Maktoum Foundation (MBRF) and the United Nations Development Programme (UNDP) have launched the first edition of the Arab Knowledge Index, a systematic mechanism to monitor the status of knowledge in the Arab countries every year. The Arab Knowledge Report and The Arab Knowledge Portal, which was also launched during the opening will serve as a digital reference hub for all researchers, professionals, students, stakeholders and the general public in relation to various data and publications on knowledge-related topics. These are both joint initiatives between the Mohammad Bin Rashid Al Maktoum Foundation (MBRF) and the United Nations Development Programme (UNDP).
Arab Knowledge Index
The Index is a scientific tool that describes the status of knowledge in the Arab region, and establishes a road map for the economic and societal development strategies in the Arab world. The Arab Knowledge Index comprises six main indices covering the most vital sectors that represent the knowledge levels in every Arab country. These indices are: Pre-university education; Higher education; Vocational education and training; Research & development and innovation; Information technology and communication; and Economic sector.
Digital reference hub
The “Knowledge 4 All” is an initiative seeking to establish a digital reference hub for all researchers, professionals, students, stakeholders and the general public in relation to the various data and publications on knowledge-related topics. The initiative is currently
focused on Arabic and English resources involving the Arab region, in addition to theoretical and conceptual work about knowledge, namely from a development perspective, e.g. knowledge and development, knowledge localization, youth and knowledge, youth formation, knowledge spheres, knowledge generation, knowledge dissemination across local, regional and international spheres, to mention a few sample areas of interest.
Serious support for scientific research
The Arab Knowledge Portal will help in promoting the research efforts in the Arab world. It will also play a vital role in establishing a new style and method of dealing with knowledge by individuals and the society along with governments and in a way that meets the requirements for short and long term future development plans. This will improve the strategic planning and will increase the participation of societies in setting plans and strategies for the development of their cities.
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Innovation Week
UAE Innovation Week: a step towards the achievement of UAE Vision 2021
Under the directives of President, His Highness Sheikh Khalifa bin Zayed Al Nahyan, UAE Innovation Week took place from 22 to 28 November 2015. The UAE also made 2015 as the year of innovation within an initiative that aims at intensification of efforts and revising government policies to encourage innovation in the coming years.
National Innovation Strategy
Building an innovative environment
His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai launched the national innovation strategy to make the UAE one of the most innovative countries in the world within the coming 7 years. The strategy will function within four parallel paths in which 30 national initiatives will be implemented in the coming 3 years within the first stage of the strategy. The first stage will include new legislation, supporting the national capabilities in all fields, motivating the private sector, enhancing all partnership opportunities with this sector, building research partnerships with international research corporations, and enhancing innovation within education, health, water, technology, transportation, renewable energy and space.
The week encouraged innovation as the main pillar for interaction between society and the government and private entities which are all part of the national strategy for innovation. This initiative aims at the documentation of innovation indicators measurement in each emirate and within the entire country paying attention to the capabilities of the private sector and the role it can play to achieve the strategy’s goals. UAE Innovation week witnessed a number of activities included workshops, hackathon competitions, interactive programs, as well as conferences, and specialized seminars, exhibitions and presentations of new distinct innovations. The week also witnessed announcements on national initiatives and international partnerships.
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DSG during UAE Innovation Week
Dubai Smart Government Establishment (DSG) actively participated in UAE Innovation Week between 22 - 28 November 2015, with a range of events, workshops, demonstrations and smart services. This was in response to the call of HH Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to celebrate innovation and create a stimulating environment for the next generation.
Dubai Trade adds Oman Insurance to its online Tradeshield platform
Promoted services during Innovation Week
Major DSG services that were promoted included the innovative Dubai Now app, featuring more than 53 smart services provided by 22 government entities; the MyID service for single log-in to Dubai Government’s services; and mJobs, a mobile government job app, which represents DSG’s strategy of providing a single window for customers with the aim of easing their lives and bringing happiness to them.
Live events & workshops during Innovation Week
The major events that DSG took part in were a special stall at Mirdif City Centre, where it recreated its Customer Experience (CX) Lab, to get feedback from customers in developing new smart services and apps. It was also the strategic partner and patron of the Smartcon Dubai 2015 conference at Jumeirah Beach Hotel on 23rd and 24th November, during which DSG signed an MoU with Massachusetts Institute of Technology Connection Science Group (MITCSG) to conduct joint academic research on innovation in Dubai Smart Government. DSG also conducted two workshops on ‘big data’ and ‘brainstorming to innovate new government shared services. The workshops were exclusively for government entities and were held on 24th and 26th November at Raffles Hotel.
Dubai Smart Government Department (DSG) and the Department of Economic Development (DED) also announced plans to transform government services using IBM’s cognitive computing system called ‘Watson’ The government is working in collaboration with IBM to launch the new service, which will, in the initial stage enable DED customers, to benefit from the advanced self-service provided by the system to respond to all their inquiries related to the DED’s services.
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Dubai Trade has expanded its online marine and cargo insurance platform “Tradeshield” by adding Oman Insurance to offer its customers a fourth insurance service provider. Dubai Trade customers can now search and select competitive rates from the Abu Dhabi National Insurance Company (ADNIC), RSA, Noor Takaful and Oman Insurance, while using ‘Rosoom’, the company’s secure e-payment gateway. The move underlines Dubai Trade’s vision to facilitate seamless trade, allowing users to compare real time insurance quotes on multiple policies and complete end-to-end purchases. Dubai Trade CEO Eng. Mahmood Al Bastaki said: “We are pleased to have Oman Insurance join our three other insurance providers. This assures our customers competitive rates and world-class insurance for worryfree shipments. “We continually strive to make the Dubai Trade Portal a true trade facilitating platform, while contributing to increasing the UAE’s ease of doing business international ranking and reducing trade cost and time. Customer satisfaction and comfort is our priority and with this in mind, we launched the ‘Tradeshield’ platform to eliminate unnecessary paperwork and physical visits to our offices. Users can now compare multiple insurance policies, rates and terms in just few clicks, around the clock.” Oman Insurance Company CEO Christos Adamantiadis said: “Delivering on our renewed customer centric strategy, we are happy to go live on the online marine platform, ‘Tradeshield’, making our marine insurance solutions available on yet another convenient and technologically relevant platform.” Dubai Trade’s future plans on this front include the launch of cover cargo or blanket cover insurance against loss or damage to all goods moved by a specific carrier or shipper during a given period of time.
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Dubai now
More
From here you can access all of the services provided by Dubai Now
Happiness
Here customers can rate their satisfaction levels with the app
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Dash Board Favourite
Customers can choose their most used services and keep them conveniently in one place
Here you can keep track of all your transactions and get alerts
The Dubai Now app, which was launched at Gitex 2015, witnessed a large turnout and interest from customers during the UAE Innovation Week. The app was developed after extensive customer feedback and experience in the Customer Experience Lab (CX Lab). Here, we review some of the features of the app, which works as a unified government platform The app’s innovative design ensures that customers can use multiple government apps in one place. It currently offers 53 government services from 22 government
Utilities & Bills
Pay All, Salik, NOL, DEWA, Etisalat, Du, Traffic Fines, Dubai Municipality, Dubai Customs, Dubai Cares, Al Jalila
Health
entities and has an inbuilt MyID login, easy payment capability and compatibility with most smartphones, mobile operating systems and with Apple Watch. The app has a personalized dashboard which allows you to add your favourites and get alerts on expiring items, due payments, appointments, watch lists and other notifications. This can be customized to show you the alerts that you need. Such alerts on documentations renewal include soon to expire trade licenses, renewal of vehicle licenses and utility bills can be monitored easily.
Public Transport
Security and Justice
NOL, Flight Info, Metro Map, Journey Planner, Call a taxi
Emergency Call, We are all Police, Police Stations, Court Case Inquiry
Driving
Emergency calls, Pharmacies, Vaccines Plan, Doctors and Clinics
Residency Visas
Salik, Traffic Fines, mParking, Journey Planner, Street Speed Limits, Tasjeel Centers, Fuel Locator, MyCar, Accident Notification
Islam
Residency/ Visa Status, Visa Residency
Education
Prayer Timea & Mosques, Mosques
Business and Employment
Schools, Universities
Housing
Rent Increase Calculator, Request Maintenance, Property Transactions, DEWA Consumption, Trial Loan Calculator, Application Status
Trade Activity Search, Trade License, Reserve Trade Name
General
ATMs, Dubai Calendar, Empost Rates and Track, Weather, myFeedback
Issue 146 December 2015
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Social Government
Selections from government social network channels
Dubai Electricity and Water Authority launches ideal consumer campaign on Facebook The rationalization of resource consumption is the most important strategic priority of Dubai Electricity and Water Authority (DEWA). The ideal consumer award aims to encourage and motivate people and urge them to adopt the behavior of rational consumption and increase their awareness on how to follow environmentally friendly practices. Through the campaign, DEWA hopes to make effective and positive change in society and motivate the people to be more sustainable.
A very touching clip on the YouTube channel of Dubai Police On 27 November, Dubai Police showed a video clip called ‘Do not transgress’ presented by Ibrahim Al Falasi. The video highlights the dangers of leaving children inside locked cars and the possible dangers that might occur. https://youtu.be/976bVbfDfIE
Customer satisfaction with Dubai Media via Facebook RTA posts the clip 1 +1 = 11 on Facebook
«The successful team is the one who makes the 1 +1 = 11» Hamdan Bin Mohammed Award for Smart Government
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Issue 146 December 2015
DMI is carrying out a survey via Facebook to check satisfaction and happiness levels with DMI services, in order to measure happiness and work as per their customer requirements. Take part via the link http://bit. ly/1T7Insh.