Carol Nassar Buyer Presentation

OPENING DOORS OF OPPORTUNITY

INTRODUCING CAROL NASSAR

Carol started working for Wells Fargo at the age of 18 and went on to Bank of the West, where she acquired extensive experience in management, training, IT, compliance, retail analysis, and more. This broad background in the banking industry served her well, allowing her to deftly transition into real estate after having her daughter. Her prior expertise in such a highly audited industry cultivated broad-ranging skills and the discipline to cross the t’s and dot the i’s in all her transactions.

Clients love Carol for her dedication, patience, availability, and responsiveness. She enjoys negotiating on behalf of her clients, whether they are upgrading or downsizing through marriage, relocation, divorce, or other major life transition. Her experience allows her to guide sellers easily through the pre listing activities while providing astute recommendations that add value and attract buyers. She is equally adept at helping homebuyers find “The Home” and enjoys educating them on the process, especially first time homebuyers. Helping someone achieve their homeownership goals truly brings Carol joy.

Carol grew up in Walnut Creek and now lives in Martinez with her husband and children. She received both a B.A. in Business Administration and MBA from St. Mary’s College and speaks Arabic. She endeavors to build strong relationships with colleagues and clients alike and takes a “We’re all in this together!” approach.

• 925-788-9847

• 1910 Olympic Blvd, Walnut Creek

• Carol@NassarRealtyGroup.com

• NassarRealtyGroup.com

• DRE 02042940

EDUCATION

GRADUATE DEGREE

St. Mary’s College

2009-2011

UNDERGRADUATE DEGREE

Bachelor’s of Science

St. Mary’s College

2004-2009

WORK HISTORY

Dudum Real Estate Group REALTOR®

December 2022 - current

Windermere Diablo Realty REALTOR®

September 2017 - December 2022

Northside Cafe Bookkeeper

July 2016 - December 2022

Bank of the West Retail Analyst

December 2013 - April 2016

Wells Fargo Bank

Teller, Lead Teller, Banker, Assistant Manager and Manager

June 2005 - December 2013

PROVEN TRACK RECORD OF SUCCESS

1216 Oak Knoll Dr., Concord

2774 Tumwater Dr., Walnut Creek

3112 Mt. Diablo St., Concord

1100 Danforth Ln., Walnut Creek

1749 Ruth Dr., Pleasant Hill

389 Basswood Cmn., Livermore

959 Duar Dr., Concord

380 Holiday Hills Dr., Martinez

379 Longridge Dr., Vallejo

750 Parkway Dr., Martinez

2087 Clark St., Hercules

1286 Mokelumne, Antioch

311 Saybrook Way, Vallejo

202 East E St., Benicia

915 Granite Ct., Martinez

5335 Potter Valley Ln., Antioch

34 Bottlebrush Ct., Danville

314 Burbank Rd., Antioch

117 Tidewater Dr., Hercules

256 Agata Way, Oakley

2717 Fountainhead, San Ramon

377 Holiday Hills Dr., Martinez

2239 Lake Villa Ct., Martinez

103 Overlook Ct., Hercules

4501 Appaloosa Way, Antioch

1170 Dartmouth Cir., Dixon

450 Holiday Hills Dr., Martinez

207 Devonshire Ct., Pleasant Hill

3713 Edmonton Way, Concord

1680 Laguna #F, Concord

1812 McKinley Ct., Concord

3641 Clayton Rd., Concord

1526 Flagship Dr., Vallejo

930 Madrone Ave., Vallejo

7 Pinnacle Ct., Hercules

4004 Providence Dr., Martinez

433 Southport Way, Vallejo

2206 Forsythia Way, Martinez

2015 Olivera Rd. #A., Concord

1840 Pomar Way, Walnut Creek

4636 Melody Dr., Concord

55 7th St., Pittsburg

5063 Hiller Ln., Martinez

3828 Rockford Dr., Antioch

5050 Valley Crest Dr., Concord

1846 Lynvale Ln., Walnut Creek

99 Hall Ln., Walnut Creek

220 Aria Dr., Pacheco

470 Sutcliff Pl., Walnut Creek

5085 Valley Crest Dr., Concord

101 Galen Dr.,Walnut Creek

2117 Valente Cir., Martinez

2906 Cascade Ln., Fairfield

140 Alhambra Hills Dr., Martinez

3105 Pine St., Martinez

1218 Maywood Ln., Martinez

315 Eastgate Ln., Martinez

5065 Valley Crest Dr., Concord

2562 Walnut Blvd., Walnut Creek

2209 Watermill Rd., San Ramon

1700 Noia Ave., Antioch

1950 Redwood Dr., Martinez

CAROL’S CLIENTS SAY IT BEST...

BOUGHT SINGLE FAMILY HOME IN PLEASANT HILL

Carol is amazing: She was very helpful, incredibly available and was great at walking me through the process and working through the challenges of finding and then buying a new home. I highly recommend her services if you are looking for a great agent to help you purchase a home.

~ Fuzel Hafiz

BOUGHT TOWNHOME IN MARTINEZ

Carol was a dream to work with! She helped me buy my first home, making the process almost stress free! She always took into consideration what I was looking for in a house and I could reach her at anytime, day or night. She made it her mission to get answers regarding HOA issues and inspections. I look forward to buying the next house with her help down the road. Thanks for everything!

~ David Treadaway

BOUGHT SINGLE FAMILY HOME IN MARTINEZ

Carol was so great to work with! She helped us buy our first house, and we couldn’t have done it without her. She is super responsive, very generous with her time, and she is very thorough with everything that she does. Thank you so much Carol for all of your help!!

~ Palina Hisaka

BOUGHT TOWNHOME IN HERCULES

Carol and I met at an open house. I just started my house hunting casually without knowing exactly what type of house and location I wanted. Carol has been very patient in following my case through and provide professionaladvice. She is knowledgeable, responsive, detailed oriented and easy to work with. Lately, I have finally found the house that I have dreamed for. She handled the transaction efficiently and smoothly and made the process stress-free. I would highlyrecommend Carol to anyone who is looking for a house.

~ Doris Yeung

BOUGHT SINGLE FAMILY HOME IN ANTIOCH

It was such a blessing to work with Carol!! She is very prompt, friendly, caring, honest and knowledgeable. She amazes me with her negotiation skills!! She understands, respects and support our priorities. It was NOT an easy win, but somehow she was able to beat all HIGHER offers and made our dream possible and affordable!! Thanks Carol! You really rock!! STRONGLY RECOMMEND CAROL NASSAR!!

~ Dorothy Luong

BOUGHT CONDO IN HERCULES

Carol is a rockstar. As a first time home buyer she walked me through every step of the way and helped me find my first house! She is extremely knowledgeable and will be there for you day or night every step of the way. She truly wants the very best for her clients. I can say I found my Realtor for life!

~Jamie Howe The purchase of a new home and the sale of 2 homes

BOUGHT AND SOLD TWO SINGLE FAMILY HOMES IN VALLEJO

The purchase of a new home and the sale of 2 homes was a “impossible task” with the timeline we gave Carol. She impressed us all during these 3 property transactions proving to be the intelligent real estate expert we needed. Always following the extensivereal estate laws, immediately informing us of every detail that occurred during the transactions, and providing excellent advice. Carol used her experience to be successful in all areas, plus sought out the necessary professionals for advice during all our transactions. She is able to provide strategies for the sale and purchase complications without hesitation. The Olsen Family enjoyed and trusted Carol with this “impossible task” of selling our 2 homes and purchasing a new home to accommodate our families. We strongly recommend Carol to all searching for a new home or selling their property. Carol was able to provide our family with our forever home. SUCCESSFUL she is!

~Estella, Brett and Ruth Olsen

BOUGHT TOWNHOME IN SAN RAMON

Working with Carol was absolutely great! I’ve bought and sold several homes and Carol was by far the best agent I’ve worked with.She is very professional and definitely knows what she is doing. We had a quick close and she stayed on top op everything, makingme feel comfortable that I was in good hands. I HIGHLY recommend her to work on any sale or purchase of a new home. 10 out of 10! Thank you!

~ John Leeman

BOUGHT AND SOLD SINGLE FAMILY HOME IN PLEASANT HILL

Carol is absolutely hands down the greatest! Our home was a complicated sale. Carol had so much knowledge in the process of completing the large task all the while protecting us. Carol is professional, knowledgeable and ever so generous with her time. She was always available for any questions we had. We have never worked with any real estate agent like Carol. We spent a lot of hours together purchasing one home then selling ours. I am now proud to say we built a great friendship with Carol, she is simply the best!

~ Phyllis Adcock

BOUGHT SINGLE FAMILY HOME IN CONCORD

We bought a house in a tough market thanks to Carol’s skills! She is responsive and easy to work with. She never pressured us to buy anything, or tried to gloss over problems with some of the homes we looked at. On top of that, she’s just a really nice person. We are very happy that she is our agent!

~ Brian Schar

BOUGHT SINGLE FAMILY HOME IN MARTINEZ

I would recommend Carol to anyone that needs a realtor in the East Bay Area. She is a great mix of easy going, no pressure, detail oriented and highly organized. I feel she is very trustworthy as well. I also found her very easy to communicate with and had a very flexible schedule. We found a great house and will remember the process as a good one thanks to Carol.

~Amy O’Brian

YOUR COMPREHENSIVE GUIDE TO BUYING A HOME

You are about to embark on an exciting journey of finding your next home.

Dudum Real Estate Group’s in-depth guide offers home buyers a detailed overview of the process of buying a home. Throughout the entire process, your Dudum Real Estate agent will support you every step of the way, and will even continue to serve you long after you move in.

This package has been prepared for you to help explain the process and help you familiarize yourself with the various activities, documents, and procedures that you will encounter while purchasing your home. Purchasing a home is a very important decision and one of the biggest financial decisions you will make in your life. In fact, most people only buy a few homes in their lifetime. We have the tools to make sure that you are well-equipped with up-to-date information to aid in your decision. We hope you find this home buying guide a valuable resource on your journey.

Dudum Real Estate Group has the experience, market knowledge, and resources to support you in achieving your dreams of home ownership and we look forward to the opportunity of working with you.

HOME BUYING

BUYING A HOME IS A BIG DECISION

The more prepared you are at the beginning, the less overwhelming and chaotic the buying process will be. From the initial planning to selecting the home that’s right for you, there are many steps throughout the buying process. At Dudum Real Estate Group, we are here to guide you through every step of the process.

HERE ARE SOME INTERESTING POINTS FOR YOU TO REVIEW:

A buyer’s agent represents the consumer who is purchasing the property in the real estate transaction, not the seller. The buyer’s agent works directly for the buyer and has their clients’ best interests in mind throughout the entire process. Purchasing real estate is a complex transaction with many details that must be handled appropriately. In the majority of home sales, the seller will have their own representation. Wouldn’t you want to have equal, complete, and fair representation in the real estate transaction on your end as well?

AN OVERVIEW OF THE PROCESS

• Selecting the right lender to help navigate the loan process

• Forming a “wish list”

• Implementing a home search

• Homework (studying the neighborhoods)

• Making an offer and explaining the complexities of a contract

• Discussing the importance and risks of your earnest money deposit

• Negotiating throughout escrow process (purchase price, repairs, timelines, etc.)

• Inspections/appraisals

• Contingency removals

• Moving preparation and relocation assistance, if needed

• Close of escrow

• Your big move!

• After close/getting settled follow up

“We never would have thought of anyone but Dudum Real Estate Group to escort us through our journey of buying a home. Their insight and patience meant so much to us. We always felt we were in great hands.”

THE AHITUV FAMILY

DUDUM REAL ESTATE GROUP

Opening Doors of Opportunity

Dudum Real Estate Group was founded in 2010 by Julie Dudum Del Santo and is one of the preeminent and finest independently owned real estate brokerages in the East Bay. With offices in Walnut Creek, Lamorinda, Danville, and Brentwood, Dudum Real Estate Group is comprised of highly motivated, resourceful, and successful real estate professionals who work collectively to give our clients the best possible real estate buying and selling experience. At the core of our business philosophy is a commitment to extraordinary service, cooperation, honesty, and communication.

Our dynamic group equips and educates ourselves regularly so that you can always rely on the accuracy of the information we give you. We are geographically situated throughout the communities in which we serve and we utilize many networks, modern real estate tools, and resources to guarantee that our clients gain the quickest, most complete, and reliable access to properties throughout the East Bay.

Our team of knowledgeable and competent experts cover a wide territory from the Oakland/Berkeley area, continuing east along Highway 24, throughout Lamorinda, the communities along both sides of Highway 680 up to 580, as well as East County serviced by Highway 4.

BUYER REPRESENTATION

Dudum Real Estate Group is one of the fastest growing and leading real estate companies in the greater East Bay.

A PROVEN APPROACH

At Dudum Real Estate Group, we believe buying or selling a home requires a wide array of skills and expertise to ensure that our clients have a clear advantage in an often unexpected real estate market. We continuously look to build upon our expert knowledge so that we may effectively understand current opportunities and challenges in the industry. Our agents are focused on delivering unparalleled results and are committed to exceeding our clients’ expectations with our professionalism, industry knowledge, and innovation.

When you work with Dudum Real Estate Group, you’ll have an experienced team from start to finish, who are all dedicated to delivering beyond stellar results.

THE POWER OF NEGOTIATING

The art of negotiation is being able to walk away.

The skill is not having to.

Our goal is to help you buy the right property at the best price.

YOUR INTERESTS

COME FIRST

Buying a home is one of the most important purchases you will make in a lifetime and working with the right agent to make this happen is crucial. At Dudum Real Estate Group, you will have a partner in the process who will work diligently and effortlessly with you to ensure that this goal is fulfilled and that your best interests are favored.

In this process, keep in mind negotiation is a complex matter and all transactions are unique. Your agent will work with you to get the home you want — at the best possible price.

FINDING THE RIGHT HOME: THE SEARCH BEGINS

Your Dudum Real Estate Group agent will help begin your search by narrowing your preferences to determine what homes fall within your particular parameters (affordability, size, and neighborhood). We will enlist all of the resources available to us including Multiple Listing Service (MLS), offmarket properties, new construction, Realtors In Motion Marketing Meetings, agent-to-agent networking, open houses, as well as HUD and bankowned properties. Your agent will also offer you the opportunity to be included in daily listing alerts, notifying you of properties that meet your criteria as they hit the market.

REAL ESTATE AT YOUR FINGERTIPS

Our website is another great resource for information. You will find current homes for sale, open home calendars, market trends, statistics, and community information. Our Dudum Mobile App will put the latest listings in the palm of your hand and even guide you to all of the available homes around you, no matter where you are in the East Bay.

DUDUM.COM

We maintain a strong online presence through Dudum.com which has powerful searching tools, community reviews, marketing resources, and listing alert capabilities. Our website and blog attract over 20,000 unique visitors annually.

DUDUM MOBILE APP

Our mobile app provides the most accurate and up-todate property information at the touch of a screen! You can access the property information you need including price, features, photos, and more! You can search listings, save properties, or share them with family and friends.

QUESTIONS TO CONSIDER

• When would you like to move?

• How long have you been looking?

• What do you like most about your present home?

• What do you like least about your present home?

• What neighborhoods do you like?

• Are schools a factor? If so, which ones?

• What style of home would you like (i.e. traditional or contemporary)?

• What property condition are you looking for (i.e. fixer-upper, new construction)? If interested in new construction, please ask your agent about that specific process.

• Is your home currently on the market? How long has it been on the market? What is the asking price?

• Do you need to sell your home to buy?

• Do you need to be near public transportation or highways?

• Do you prefer to be in a location with close proximity to amenities?

• Are you the sole buyer or do you have partners?

• What features are you looking for: detached, condominium/loft, multiple units (flats), bedrooms (#), baths (#), square footage, separate dining room, eat-in kitchen, pool/no pool, etc.

PREVIEWING PROPERTIES FOR YOU

Whenever possible, your agent will preview properties before showing them to you to ensure they meet your criteria. While your agent will arrange a time to view new listings, keep yourself available to act on short notice when desirable or well-priced properties become available.

WEEKEND OPEN HOUSES

You may wish to attend Saturday or Sunday open houses on your own. When doing so, please inform the agent holding the open house that you are working with a Dudum Real Estate Group agent and provide him or her with your agent’s name.

BROKER TOURS/CARAVANS

Each Tuesday, Thursday, and Friday in the East Bay, new property listings are open to agents and brokers for viewing. Your agent will be attending those tours regularly and preview these homes with your specific wants and needs in mind. If there is a new listing that is appropriate for you, your agent will provide you with the address and arrange for a showing at your earliest convenience.

THE BEST APPROACH TO VIEWING A PROPERTY

Each time you view a property, compare that property’s characteristics to your search parameters. If a specific home falls short on your desires, consider whether you can alter the home to make it acceptable. Some features are impossible to change, such as location, but other features can be changed or modified by painting, remodeling, or possibly making structural alterations.

FINANCIAL AND EMOTIONAL CONSIDERATIONS

Once you have identified the property that meets your criteria and are prepared to make an offer, you will meet with your agent to discuss the best offer strategy. Is this property extremely desirable — one that could invite multiple offers? If the seller counters your offer and asks for a higher price, what is your top dollar? Does the property need improvement? How motivated is the seller? How motivated are you? What contingencies have you placed on the offer? Do you have to sell a property in order to purchase this one? Are you already pre-approved for a loan?

FINDING THE ONE

When you see a property that meets most of your criteria and is a likely prospect, ask additional questions.

POSSIBLE QUESTIONS TO ASK SELLER

Consult your agent to guide you through the following:

Q. Are there any up-front inspections/ disclosure packets/reports? The seller may have a recent pest control, general contractor’s inspection, disclosures, or other reports available for review.

Q. What is the condition of the plumbing, heating, electrical system, and roof? If these systems are old, the cost to repair or replace should be considered and possibly included in your offer terms.

Q. Are there any signs of dampness or drainage issues? These conditions can be difficult and expensive to correct, but should always be asked and taken into consideration should there be any indication of such issues.

Q. Were improvements made and were they done with permits? Many properties in the East Bay have had improvements or additions completed without the benefit of permits and may or may not comply with local building and zoning codes. We can sometimes obtain a full disclosure package from the listing agent, which should include details on property improvements. Some of these answers may require a visit to the local city or county offices, and are not always able to be obtained prior to making an offer.

THE HOME BUYING PROCESS

The home buying process is filled with many details that can greatly impact your experience. Your Dudum Real Estate Group agent will help by working with you and the appropriate vendors to properly guide you to a successful close.

GETTING STARTED AND FINDING YOUR NEW HOME

INITIAL CONSULTATION

• Discuss/sign Buyer-Broker Agreement

Understand your objectives, priorities, and time frames

• Discuss buying process overview

Examine local market conditions

• Discuss lending qualification

Define agency relationship

Define how we will work together

LOAN PRE-APPROVAL

• Obtain loan pre-approval letter from lenders

Determine budget and price range for home based on income, assets, and personal financial plan

• Meet with tax and financial professional to understand benefits and ramifications of prospective purchase

HOME SHOPPING

• Tour properties that meet your home search criteria

Monitor market activity with listing alerts

• Leverage dudum.com network for upcoming listings available for preview

• Identify off-market, for-sale by-owner, and expired listings

MAKE AN OFFER

Review comparable sales and discuss offer strategies

• Review and sign all available disclosures and reports

Prepare detailed offer package including bank statements, introductory letter, and loan pre-approval

Present offer package and purchase contract in person, when possible

Negotiate the best possible price for your new home

DUE DILIGENCE

*Often times full reports/contingency removal is done prior to opening escrow. Buyer to discuss with agent.

OPENING ESCROW

• Buyer to choose and pay for escrow

Order preliminary title report (title company)

• Deposit buyer’s funds into escrow account

SUBMIT HOME INFO TO LENDER

• Submit purchase contract to lender for processing

Schedule appraisal

• Confirm contingency removal and loan condition dates

• Conduct buyer inspections: property, pest, chimney, roof, pool, sewer lateral, etc

Conduct second review of seller disclosures

• Review Homeowner’s Association documents, if applicable

LOAN UNDERWRITING AND APPRAISAL

Underwriting file review

Appraisal completed and reviewed by lender

• Final financing approval by lender

INSPECTION REVIEW

• If issues or concerns are discovered during inspections, we may attempt to negotiate repairs, credits or renegotiate price.

Buyer selects home insurance company and coverage

Submit insurance information to escrow

• Upon complete client satisfaction with inspections, disclosures, loan documentation, and all other contractual obligations, contingencies will be removed

FINAL WALK-THROUGH

• Confirm property condition and completed repairs, if any Property condition should be consistent with condition on date of ratification Review walk-through checklist

• Set up utilities: electricity, water, garbage, phone, internet, alarm, etc

• Contact HOA office to schedule move-in, if applicable

• Schedule move

Review all closing and transaction costs

• Sign loan documents

Provide cashier’s check or send wire for down payment and closing costs Lender sends balance of funding to title company one business day prior to close

RECORD AND CLOSE ESCROW FIRST

Deed is recorded in person at County Recorder’s office by title company representative

• Obtain keys to your new home

• Change all locks on all doors and update security system, if applicable

• Complete any planned repairs or improvements Get acquainted with your new neighborhood and community

• Attend HOA meetings and meet your neighbors

• Unpack, unwind, and enjoy your new home

• Update estate plan and trust

• Review all appliance and warranty materials

Schedule future required maintenance (re-seal counters, change/clean filters, etc)

• File home warranty plan

• Note upcoming property tax payments and supplemental property tax bill

• Provide resources for aftersale homeowner needs

• Be a referral resource for friends and family seeking this same great first-class service

MAKING THE OFFER

Your Dudum Real Estate Group agent will help you construct a winning offer, taking into account current market conditions, competition, and fair market value.

SEVERAL FACTORS SHOULD BE CONSIDERED IN YOUR OFFER

Purchase price. Having viewed other comparable properties, you will have a good idea of the value of your prospective home. Your agent can provide you with information about similar properties (comparables) in the neighborhood that have sold recently. This information will help establish fair market value and guide you to the right price.

Loan contingency. If you are obtaining a loan to finance the purchase of your home, your agent will structure a contract to allow reasonable time to obtain a loan from a lender of your choice and at terms which are acceptable to you. It often takes 2-3 weeks to obtain a loan commitment.

Inspections. In the majority of transactions, offers are made contingent upon obtaining and approving inspections on the property by licensed professionals. This is to inform and protect the buyer about known and unknown conditions. We generally recommend that two major inspections be conducted at a minimum: pest control and home, but some homes may warrant a sewer lateral, roof, chimney, pool, soils, drainage, well, etc.

Personal property. It is important to clearly identify all personal property that will be included or excluded from the sale.

PRESENTING AND NEGOTIATING YOUR OFFER

Your Dudum Real Estate Group agent will represent you to the seller and seller’s agent in the best light possible to obtain an accepted offer. When presenting your offer, documents such as a loan pre-approval, financial statements, or other proof of funds are necessary for a complete package. Often times a personal note or photo from you, the buyer, can really add a nice touch and set you apart from the competition.

SUBMITTING YOUR DEPOSIT

A good faith deposit must accompany your offer. This is usually a personal check or bank wire to a title company of your choice. Your agent will make arrangements for you to deposit your check directly with the escrow company and into the designated escrow account. Buyers can also electronically transfer funds into escrow once offer is accepted.

ESCROW PROCESS

Once your offer to purchase a home is accepted, the escrow begins. The mortgage lender orders the appraisal, copy of the preliminary title report, copy of your purchase agreement, and other supporting documentation. As it comes in, the documentation is checked for any irregularities and any additional items needed are requested.

APPRAISAL

The appraisal is completed by a third party individual who is hired by your lender to generate a report that demonstrates to you, as well as the lender, that your home is worth what you are paying for it. This fee will be included in your closing cost figures provided by the lender.

LOAN SUBMISSION

Once all the necessary documentation is in, the loan processor puts the loan package together, your loan agent prepares a cover letter, and your completed file is submitted for approval.

LOAN APPROVAL (UNDERWRITING)

Loan approval, or underwriting, generally takes anywhere from 24-72 hours, and it may take slightly longer if mortgage insurance is required. Mortgage insurance

underwriting occurs when the borrower has less than 20 percent of the loan amount to put toward a down payment, and the lender then may require additional insurance for your loan. All parties are notified of the approval and any loan conditions that must be received before the loan can close. You may remove your loan and appraisal contingencies after all conditions are met.

LOAN DOCUMENTS ARE DRAWN

Within 1-3 days after loan approval, the lender prepares your loan documents (including the note and deed of trust), which are sent to the title/escrow company. The escrow officer will call to set up an appointment when the papers are ready for your final signature. At that time, the escrow officer will tell you how much money you need to close escrow.

CLOSING

Once all buyers have signed the loan documents, they are returned to the lender and the package is reviewed. If all forms have been properly executed, the lender sends the loan funds by wire transfer. Upon receipt of the wire, and once all buyer funds required to close are at the title company, the deed is released to be recorded at the county. This is the point at which you actually own your new home. Congratulations!

THE LOAN PROCESS

For buyers financing their home, planning is crucial. This is one of the very first steps in home buying. Several factors should be considered to assure the loan process goes smoothly.

APPLICATION PROCESS

You will sit down with a lender or mortgage broker who will ask you to complete a mortgage application and provide copies of your income and asset verification. Various fees and the down payment will be discussed at this time and you will receive an estimate for your closing costs.

PRE-APPROVAL FOR A LOAN

An offer is not considered strong if it lacks a pre-approval letter from a reputable lender or local mortgage broker. A letter of approval or proof of funds assures the seller that you will be able to obtain the proposed financing and will not tie up the property needlessly.

Lenders will inquire about the following six critical factors:

• Income

• Savings / capital / investments

• Credit history

• Debt level ratio

•

•

•

•

• Employment history

• Value of the home you wish to purchase

Your Dudum Real Estate Group agent can recommend several reputable lending institutions from which you may obtain pre-approved financing.

YOUR LOAN IS A PHONE CALL AWAY...

I have a long and successful relationship with Cat Lopez of Envoy Mortgage. This is a direct benefit to you, the client! Over the years, loans have become increasingly difficult to process and approve. Cat is only a phone call away for all of our clients. Whether it be an appraisal concern or a last minute underwriting need, this service allows Cat to have a high level of control for each file.

Cat does everything she can to assure borrowers receive the highest level of product knowledge and service that can be offered.

Cat has been an integral part of the mortgage and financial industry for over 15 years. Working with Envoy Mortgage has given her the tools she needs to help all of her clients achieve their dream of homeownership. Her network of mortgage brokers and wide range of home financing options means she can provide her clients with access to the lowest rates possible.

She looks forward to the opportunity to earn your business! Cat

LIFE OF AN ESCROW

Once your contract is accepted, the escrow begins. Working closely with your agent, title company, and lender will ensure a smooth and successful transaction.

Receive and Review Preliminary Report

Order Seller Loan Demands

Receive Demands and Review then Notify Client

Broker/Client Opens Escrow

Order Preliminary Report from Title Company

Order Statements of Identity on Buyers and Sellers and Clear General Index Matters

Order Beneficiary Statements at Client's Request

Receive Beneficiary Statement, Review Terms of Transfer, Notify Client

Forward Bills from Termite, Roofers, Appliance Inspection, and Home Warranty to an Escrow at Direction of Client

Prepare Buyer's and Seller's Instructions, and Any Pertinent Documents

Receive Loan Documents from Lender

Call Brokers or Clients for Terms

Execute and Return Buyer's and Seller's Instructions and Documents with Funds

Review File to Determine That All Conditions Have Been Met, All Documents are Properly Executed and Notarized, and Good Funds are Received

Request Loan Funds from Lender

Order Recording Audit Escrow

Receive Loan Funds Do Policy Write-Up

Forward Documents to Recording Desk "On Hold"

Prepare Closing Statements and Closing File, then Disburse Funds

INSPECTIONS ARE IMPORTANT!

Once an offer is accepted and the transaction is officially in contract, the contingency period begins. A home inspection is an all-encompassing examination of the condition of a home and is an important step in this process.

THE INSPECTION PROCESS

While property inspections provide no warranty, they will educate you as to the current condition of the property. Inspections are usually requested on the purchase agreement and if inspection results are unsatisfactory, you have the option to request repairs, renegotiate price, or withdraw your offer prior to removing any contingencies.

In addition to the professional inspections listed below, you should take a close look at the property yourself. For example, inspect cupboards, doors, windows, flooring, counter tops, bath and kitchen fixtures, built-in appliances, stairways, and banisters. Even spend time in the neighborhood and get to know the community. Your personal diligence is just as important as your professional inspections!

• Physical inspection: Usually done by a General Home Inspector, a physical inspection is a thorough inspection of the house. The inspection results in an overall assessment of the present condition of the property.

• Pest report: The pest report will indicate any type of wood-destroying organisms that may be present. This includes termites, wood fungus, dry rot, etc. The seller usually provides this report, but if not, the buyer is highly encouraged to obtain one.

• Roof

• Chimney

• Sewer lateral

• Structural/engineering

• Drainage

• Pool (if applicable)

• Neighborhood factors and noise (personal diligence)

• HOA document review (if applicable)

• City/county permit history

Your Dudum Real Estate Group agent will work with you to determine which inspections should be conducted. It is also highly recommended that you attend the inspections in person. This is a great opportunity for you to learn firsthand about the condition of the home you are purchasing.

TYPICAL PURCHASE AGREEMENTS CONTAIN THE FOLLOWING CONTINGENCIES FOR THE BUYER:

• Seller disclosure statements

• Buyers investigation

• Inspection contingency (any and all)

• Geological and environmental

• California tax reports

• Appraisal contingency

• Loan contingency

• Preliminary title report

• HOA documents (if applicable)

• Insurability of property

Once all contingencies are removed, you are effectively obligated to purchase the property. The understanding is that you are purchasing the property in its current condition (subject to any agreed upon repairs by the seller) and are planning to move forward with the purchase.

At that point, should you change your mind, your good faith deposit could be at risk. Any failure to perform could result in a loss of all or part of your earnest money deposit.

CONTINGENCY REMOVAL PROCESS

Once an offer is accepted, placing contingencies in the contract gives the buyer an opportunity for due diligence to take specific steps within a given time frame. It is essential to meet the specified timeframes and deadlines for each contingency and remove them in writing when due.

CLOSING COSTS: WHO PAYS WHAT?

Closing costs are the various fees charged by the lender, the title company, real estate agents, and other service providers in order to complete a real estate transaction and are paid through escrow. Which party pays for specific closing costs can be negotiable between the buyer and seller.

THE BUYER CUSTOMARILY PAYS:

• Broker compensation (per agreement)

• Title insurance premiums

• Escrow fee

• Document preparation (if applicable)

• Notary fees

• Recording charges for all documents in buyers’ names

• Tax proration (from date of acquisition)

• All new loan charges (except those required by lender for seller to pay)

• Appraisal fee

• Interest on new loan from date of funding to 30 days prior to first payment date

• Assumption/change of records fees

• Beneficiary statement fee

• Prorated HOA dues (if applicable)

• Inspection fees (roof, pool, property inspection, pest, geological, etc.)

• Home warranty (according to contract)

• City transfer tax (according to contract)

• Fire insurance premium for first year

THE SELLER CUSTOMARILY PAYS:

• Broker compensation (per agreement)

• Document preparation for deed

• Documentary transfer tax

• Payoff of all loans against property

• Interest accrued on loans being paid off, reconveyance fees, and prepayment penalties

• Home warranty (if specified in contract)

• Any judgment or tax liens against seller

• Property tax proration

• Prorated HOA dues (if applicable)

• HOA fee for providing all updated homeowner’s documents (if applicable)

• Bonds or assessments

• Delinquent taxes

• Notary and recording fees

• Third party Natural Hazard Disclosure Statement & California Tax Disclosure Report

• Pre-sale inspection fees

• Negotiated credits/repairs to buyer, if any

20-MINUTE FINAL WALK-THROUGH

So you’ve purchased a new home and it’s time to take the final walk-through with your agent before the close of escrow. How many of you know what to look for during the final walk through? How many of you have had an agent guide you through the experience with knowledgeable expertise to assure that you’ve covered all the items necessary to help negate any surprises after you move in?

Our Broker/Owner, Julie Del Santo, has simplified this process by implementing her proven “Final Walk-Through Checklist.” She’s pared the process down so that it focuses in on the items crucial to buyers’ continued sense of well being after the closing.

Take a look at Julie’s list and keep it in mind for your final walk-through.

1. Verify completion of necessary/requested repairs: If the purchase contract called for any negotiated repairs to be performed, this is the time to confirm repairs and verify the work has been completed, ideally to the client’s satisfaction.

2. Get educated on all of the “need to knows”: Have the sellers educate the buyers on all of the property’s systems such as HVAC thermostat, specialty plumbing, alarm systems, pool equipment, appliances (not tested by a home inspector), sprinkler system, surround sound AV equipment (if built in and staying with the property), etc. The sellers have been using these systems regularly and are the best ones to educate the buyer on their functionality, as well as any potential nuances. These are “systems” a home inspector typically does not check during their inspection.

3. Pamphlets, paperwork, manuals, and warranties (keys and remotes, too): The final walk-through is a perfect opportunity to get all of the paperwork, manuals, and information on items in the home. This includes the appliances remaining at the property, heating and cooling system, windows, roof, etc. Be sure to ask for any transferable manufacturer warranty information so that the buyer can fill out the information card and properly mail it in with any payment (if required) to ensure the warranty gets transferred into the new buyer’s name. Arrange a specific place where the sellers will leave this paperwork (possibly a kitchen drawer or closet shelf) and ask that they leave any additional house keys and garage door openers in this location upon vacating.

4. Forwarding contact information: Ask the sellers for permission to possibly give their forwarding contact information to the buyers. This is helpful should the buyer have any questions upon move in, or especially to help expedite the forwarding of any mail that arrives for sellers after the move. Sellers are generally more than happy to provide this information. If a seller is not comfortable with this, then the buyers can always forward any mail to their own agent who can get it to its final destination.

5. Get in the know on your new neighbors: Ask the sellers about their neighbors in a way that shows you’re not looking for “dirt”, but more of a safety/peace of mind advanced knowledge. Simply ask the sellers “if they were going out of town tomorrow, which of their neighbors do they feel most comfortable leaving their house key with, or asking to water their plants and pick up their mail while they are gone?” The buyers will immediately get a good sense of who their neighbors are and who to reach out to, if needed, when they move in.

6. Confirm transfer of utilities: A discussion with buyers and sellers about cancelling and/or setting up utility service is necessary to ensure no loss in service or coverage. Your agent can provide you with a list of utility providers and vendors in your community.

When you focus on the above list for your final walk-through, you will find that your walk-through not only yields more useful information, but it will give you a stronger sense of peace and excitement about the transition.

Hope you will find this guide helpful and may it ease the transition of moving into your new home. Congratulations!

MOVE-IN CHECKLIST

Moving can be a stressful time. We highly recommend that you prepare for your move as soon as possible. Provided is a checklist of recommended steps to ensure that your move-in goes as smoothly as possible.

BEFORE YOU MOVE

Address Change Notification

• Post office forwarding address

• Subscriptions

• Friends and relatives

• Bank and other financial institutions

Insurance

• Notify insurance companies of new coverage address: life, health, fire, and auto

Change Over Services

• Gas, electric, water, phone, cable TV, garbage, internet, newspaper

Gather Records (for move to new city)

• Ask doctor and dentist for referrals; transfer needed prescriptions

• Obtain birth records, medical records, etc.

• Obtain pet records and tags

Moving Company

• Schedule moving company

• Clean rugs or clothing before moving; have them wrapped for moving

• Check insurance coverage, labor cost for packing and unpacking, arrival date, various shipping papers, method and time of expected payment

• Plan for special care needs for children and pets on moving day

On Moving Day (for move to new city)

• Carry enough cash to cover cost of moving services and expenses until you establish bank accounts in new city

• Carry jewelry and documents on your person — or use registered mail to deliver

• Plan for transporting pets

• Let a close friend or relative know the route and schedule you will travel including overnight stops; use him/her as message headquarters

• Double check closets, drawers, and shelves for items left behind

• Leave old keys for new owner (or tenant) with agent, landlord, or neighbor

At New Address

• Check if service is switched on for telephone, internet, cable, gas, electricity, water, and garbage

• Check pilot light on stove, hot water heater, and furnace

• Check if appliances are working

• Notify DMV of new address update

• Visit city offices and re-register to vote

• Register car within five days after arrival in state or a penalty may have to be paid when obtaining new license plates

• Apply for a driver’s license in new state

• Register children in school

• Arrange for medical services: doctor, dentist, veterinarian, etc.

DUDUM REAL ESTATE GROUP’S LOCAL VENDOR LIST

We often receive phone calls from our clients wondering who is the best when it comes to all things home related. For that reason, we hope you enjoy our Local Vendor List. As an ongoing effort to be a resource and service to our clients long after the close of escrow, we provide this list as a convenience to you as you get settled in your new home.

This guide is provided as a courtesy and is a continuous work in progress. It has been created from dependable referrals by clients and business leaders. It is the sole responsibility of the hiring party to research licensing, insurance, and any other personal concerns to each individual’s satisfaction prior to any employment of a vendor’s services. Dudum Real Estate Group does not endorse nor guarantee the work of any service providers listed.

VENDOR LIST

WHAT OUR CLIENTS SAY

“Dudum Real Estate Group are great communicators, very responsive, considerate of our opinions, and were very honest with us. Impressive work... thanks for a job well done.”

JOHN LUCAS & ANN NORBY

“Dudum Real Estate Group exhibits great confidence in their knowledge about the current real estate market. They invested a lot of themselves into the sale of our home. They get results!”

LARRY & ELLEN BROWN

“Dudum Real Estate Group was very patient in explaining all the steps. They were a pleasure to work with and we appreciated their professionalism.”

ED & ELIZABETH BOYD

“Dudum Real Estate Group guided us through the purchase of our first home. They gave us great advice and were honest throughout the entire process.”

JUSTIN & JOANNE VERRIPS

“Dudum Real Estate Group was very patient and very enthusiastic. I would recommend Dudum Real Estate Group to everyone I know. They know the Bay Area well!”

KEITH JOHNSON & ALLISON MURPHY

“Dudum Real Estate Group was always available and very dependable. I would definitely refer any of my friends and colleagues to Dudum.”

NIKHIL GERA

“Dudum Real Estate Group did a tremendous job of prepping our house for sale, handling negotiations, and worked hard to fit our specific needs. We could not be more pleased and recommend Dudum to everyone we know!”

CRAIG & HEATHER BUCKSER

“Dudum Real Estate Group did an excellent job of explaining every part of the sales process. They are the best brokerage we know and we have been referring them to everyone we know.”

IVAN & LEANNE DODIC

THE POWER OF COMMITMENT

Commitment is what transforms a promise into reality. It is the words that speak boldly of your intentions. And the actions which speak louder than words. It is making the time when there is none. Coming through time after time, year after year. Commitment is the stuff character is made of, the power to change in the face of things. It is the daily triumph of integrity over skepticism. Once one commits, providence happens, and things are able to fall into place. Here at Dudum Real Estate Group, we are committed to you!

OPENING DOOR S OF OPPORTUNITY...

It’s what we do.

We look forward to opening doors for you!

DRE#

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