Hidalgo Listing Presentation_Sales_2023

ELEVATING THE ART OF REAL ESTATE

“A client is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.”

MAHATMA GANDHI

MARKET KNOWLEDGE

Veronica has lived in Contra Costa since 2000. Her knowledge about the schools, neighborhoods, and recreation helps her clients tremendously. Having been an active and successful Realtor since 2004, Veronica has studied the ever-changing market conditions, she always has a pulse on the market, and she knows property values! Veronica is known for preparing clients’ homes for sale so that they show beautifully, marketing those properties aggressively and strategically so that they sell for the highest possible price.

EXCEPTIONAL COMMUNICATOR & REALTOR®

Veronica has consistently been a “top producer” in Contra Costa County for nearly two decades, and is well known and respected within the real estate community. In addition she has earned Dudum Real Estate Group’s prestigious Top Producing Agent Award in Sales and Volume for 2016 and in Units for 2017 and 2021. She has now earned President’s Club Elite, reserved for the upper echelon of agents within Dudum. Her passion for helping others is obvious, as she effortlessly creates an atmosphere of clear communication and understanding. This engaging style of collaboration paves the way for a seamless transaction for all involved.

EXPERIENCED & SKILLED NEGOTIATOR

Before becoming a REALTOR®, Veronica spent several years as a Media Planner in the Advertising Industry. She advised clients such as Sterling Vineyards, Spice Islands, Mizuno Sports, Matson Navigation, APL/American President Lines, Franklin Templeton, Webex, and many more, as to how to best reach their target audience. It was here that she learned the art of negotiation - by negotiating the best possible ad placements for the best possible rates for local, national, and international campaigns. Veronica worked closely with the creative and production departments learning all aspects of marketing and advertising.

HAPPY CLIENTS ARE VERONICA’S REWARD

The most rewarding part about being a REALTOR®, is helping people, not companies, achieve their goals. I am dedicated to serving my clients, and guide them through the entire process of buying and selling their home. I continuously strive to go above and beyond the call of duty. When it comes to my job, tthere is nothing greater or more fulfilling than a happy client.

AT HOME

When Veronica is not serving her clients, she is spending time with her family and close friends. She has three adult children who she has raised mostly in Contra Costa County. A California native, Veronica was born and raised in San Francisco, and is passionate about the Bay Area. She is very social and active in her community, whether volunteering, hosting fundraisers, yard sales, events, and more. She is adamant about giving back to the community she calls home.

TOP 1% OF REALTORS® IN CONTRA COSTA COUNTY

TOP 1% OF REALTORS® IN CONCORD

INTRODUCING OUR EXECUTIVE TEAM

Our experienced executive team provides the strategic direction for the firm and combined with their acute real estate and financial acumen, they offer sound guidance and innovative solutions to our clients. They also inspire our agents to achieve their full potential by giving them the tools they need to be successful.

LORI LEGLER Regional Vice President

TRACEY CASELLA Director of Operations and Relocation

JANA CATANIA Director of Agent Services

J OHN SEFTON Director of Compliance

JULIE DEL SANTO Broker/Owner

OUR ADMINISTRATIVE MANAGEMENT TEAM

Each member of our administrative management team performs a vital role within our organization. Each of them was hand selected for their amazing expertise and qualities. Cooperating as a team, their support of our agents and our clients is unequaled in the industry.

VERONICA’S REAL ESTATE TEAM

SABRINA KYHN Sr. Graphic Designer

TRISH HEANEY Graphic Designer

ALISON MEHARG Social Media Coordinator

ANDI BOTTO Graphic Designer

KRIS PRENDERGAST Risk Management Specialist

JERRY KIDD Technology Support/Training Coach

MARTY HENDREN Sweet 16 New Agent Training Manager

GINA HERTING Office Administrator/ Commission Demands

ANNEMARIE ULBRICH Office Admin Danville/ Transaction Coordinator

TERESA RAMIREZ Office Admin Manager Walnut Creek

CARESSA MENDEZ Office Admin Brentwood

WE’RE DIFFERENT The Dudum Difference

Unlike typical brokerages, we cooperate, instead of competing with each other. We strive for company knowledge for the ultimate benefit of our clients. We all have a service-focused work ethic, top negotiating agent is independent, yet the energy created by the cooperative spirit results in beyond satisfied

company success as a whole. Ours is an environment that leverages the best of everyone’s skills and negotiating skills, and have established similar highly successful track records of excellence. Each clients and smooth transactions for all.

REALTOR SERVICES

As your Realtor, Veronica will handle the complexities of the transaction documents, escrow, inspections, marketing and the important art of skilled negotiation… so you enjoy the peace of mind that the sale of your home will be smooth, efficient and satisfying. Here is a look at the professional duties Veronica will perform on your behalf.

PRESALE ACTIVITIES

• Initial consultation to determine client needs, priorities, and timeline

Research and determine market value,

• Review estimated net sheet to determine possible proceeds

• Prepare intial timeline calendar for important presale activities

Prepare all documentation for signatures

• Review agency relationships

Discuss and create pricing and marketing strategies unique to your property

• Sign listing agreement

Order pre-sale home warranty with seller’s coverage

Schedule consultation with home stager

• Schedule pre-sale inspections

• Prepare pre-sale disclosure packages

• Refer attorney and/or CPA for legal and/or tax advice, if needed

MARKETING PLAN Preparation

• Obtain bids on repairs, if needed

• Coordinate home repairs, as needed Coordinate updates and improvements, if needed

Stage property (if applicable)

• Schedule housekeeping, window washing, carpet cleaning, landscaping, if needed

• Have property professionally photographed and create virtual tour

Order “For Sale” sign and appropriate riders

• Install lockbox at home

Determine showing availability communicate that with other agents

• Input listing on Multiple Listing Service, which syndicate to over 25,000 brokerage and Realtor websites

Host broker’s open house

• Host public open house(s)

• Offer twilight tour

Advertising & Collateral Materials & Social Media

Create custom color property brochure, customized and tailored to your property

Create single property website, i.e., www.yourhome.com

• Enter property listing on websites, including Dudum.com, listing agent’s website, Zillow. com, Realtor.com, Craigslist, & more

Create open house invitation and mail to surrounding neighborhood, to agent’s SOI, and to other prospective buyers

• Create e-Blast and email to 4,000+ local agents and brokerages

Create social media designs; post to Facebook, Instagram, and other social media avenues

• Create newspaper and/or magazing ads, including open house ads, and submit to the publications

Networking

• Promote to agent network; announce at office meetings

• Promote listing to out of area, out of state and out of country buyers via our relocation network

• Promote to listing agent’s SOI including prospective buyers and agent’s networking groups

• Promote at weekly marketing meetings

Promote within neighborhood

Ongoing

• Schedule showings and show property to potential buyers

• Communicate updates to sellers on a regular basis, and share activity feedback and comments

• Continuous tracking of market conditions, sharing results, discussing competition if any

• Respond quickly to all buyer inquiries

• Revise marketing plan and pricing strategy, as necessary & if needed

• Give updates on activity, number of online views, hits, clickthroughs of online and social media advertising

NEGOTIATE OFFERS/ACCEPTANCE

• Schedule offer presentation with seller

• Present offer(s)

Explain ramifications and/or benefits relating to terms and conditions of contract(s)

Negotiate terms on behalf of the seller(s)

• Negotiate actual occupancy

• Coordinate actual close date

Complete necessary paperwork in order to execute chosen agreement

Organize and facilitate copies of offer, counter offer and addendums to appropriate parties for ratification

Coordinate opening of escrow

FACILITATE AN ESCROW

*Much of the following is done with the assistance of a Transaction Coordinator:

• Deliver completed contract to both parties involved in the contract, as well as to the title company and lender and/or appraiser, when necessary

Confirm title company is in receipt of buyers earnest money deposit within 3 days of offer acceptance

Identify and disclose any new or additional information or details concerning property to the buyers, through any additional disclosure paperwork beyond that in original disclosure package

• Coordinate and confirm all inspection appointments with sellers

Receive and review title report

• Negotiate any post inspection findings Strive to resolve problems and challenges relating to property condition or buyer’s concerns

Coordinate appraisal appointment

• Meet appraiser with applicable comparables

Negotiate any negative impact relating to appraisal, should discrepancy arise

• Arrange home warranty policy for buyer’s coverage

• Complete ongoing necessary transaction paperwork

• Facilitate contingency removal

Coordinate and attend final signing, in preparation for the closing

Work with seller on organizing utility shut-off

• Work with seller to finalize moving plans, warranty transfer, or any other move out needs

• Arrange and attend buyer’s final walk through

• Work to resolve any problems or challenges that may come up

• Confirm loan funds and remaining buyer money has been deposited into escrow, if applicable

• Call sellers with CONGRATULATIONS! Deed has been transferred and recorded and escrow is closed

Deliver keys to new owners

AFTER CLOSING

• Provide final HUD & final closing flashdrive keychain with all supporting home sale documents, for sellers file and for tax purposes

Possibly help you find your next home, or direct you to out of the area agents, or assist you with possible Relocation services, if needed

Work with seller to ensure the transition to new residence is smooth

Provide a list of trade professionals and resources, who can help with repairs or upgrades needed on your new home Serve as a community resource & great Realtor to your friends and family, for all of their Real Estate needs

• Check in periodically

• Add client to gift and mailing campaign

• Invite to client parties such as Shredfest, Sundae Sunday, Client Appreciation party, and Santa Party

• Follow up with market updates!

HOW BUYERS BEGIN THEIR HOME SEARCH

HOME BUILDER: 5%

FRIEND: 6%

YARD/OPEN SIGN: 7%

OTHER: 3%

REALTOR®: 28%

ONLINE: 51%

Understanding where buyers come from allows Dudum Real Estate Group professionals to market your home more effectively. While the expertise of a real estate professional remains vital to the home buying process, the internet serves as a tool for all generations of home buyers. That is why it is so important for Dudum Real Estate Group to offer a powerful combination of expert real estate reputation and a dominant web presence.

• 97% of all homebuyers used the internet in their home search

• Across generations, real estate agents remain the most frequently used source of information in the home search, followed by mobile search devices

Our agents are equipped with the latest in mobile technology and are ready to respond

HIGH TECH & HIGH TOUCH

Dudum Real Estate Group agents leverage the latest technology to reach the widest audience of homebuyers. We are committed to keeping pace with how customers are searching for homes and to making your listing highly visible and accessible to buyers.

REALSCOUT

RealScout is an award-winning listing alert platform utilizing computer-vision powered home search and revolutionary buyer data driven listings tools. Our agents can look at real buyers for your listing and contact agents with quality buyers!

MYTHEO

myTheo provides the most accurate and up-to-date property information at the touch of a screen! Access important property information including price, features, photos, and more! Search and share listings in a neighborhood instantly.

LISTHUB SYNDICATION

ListHub provides a platform for real estate brokers to manage their most important asset, your listing, in today’s most important marketplace, the internet. We syndicate your listing worldwide on over 25,000 websites to achieve maximum exposure.

HIGHLY VISIBLE

At a time when most real estate companies were unwilling or unable to reinvest in their brands, Dudum Real Estate Group saw an opportunity to further improve their client experience. We introduced new logos, colors, upscale design, luxury collateral, video, social media, and high touch technology to increase the visibility of our company and the homes we represent. In addition, our agents draw from an expansive library of professionally designed marketing materials as well as have a fully staffed marketing and creative department for any custom materials.

...syndicates to an additional 25,000 websites.

INTEGRATED MARKETING

Online, Print Publication, PR, and Collateral Services

The more exposure your home receives, the more opportunity you will have to achieve your financial goals. Dudum Real Estate Group’s in-house, full service marketing team goes into action when we list a property to ensure all online and offline essentials are handled.

With our finger on the pulse of the market, we utilize an integrated marketing approach which couples traditional advertising and visibility campaigns with extensive social media outreach leading to an immediate impact on the visibility of your home.

Our marketing team consists of a Marketing Director, Graphic Designer, Social Media and Public Relations Strategist, Advertising Coordinator, and IT Consultant.

WE OFFER:

• Dudum.com

• Property syndication

• Multiple Listing Service

• Realtor.com

• Enhanced property listings

• Exclusive property website

• Social media/e-blasts

• RE/SOURCE™ e-magazine

Traditional media advertising

• Public relations

• Property flyers

• Direct mail and event marketing

• Professional photography

• Broker network caravan

• Open houses

• Relocation connections

Referral network

Market data reports

DIABLO MAGAZINE

Covering topics ranging from travel, culture, and personalities to entertainment, recreation, and food, Diablo Magazine is the only monthly publication written specifically for the San Francisco East Bay market. With locally driven editorial, beautiful photography, and resource listings, Diablo Magazine is a unique celebration of the area we call home.

TRADITIONAL ADVERTISING

While most real estate advertising has moved online, we still believe in advertising in traditional media outlets such as newspapers and magazines including Homefolio, Homes & Land Magazine, 110° Magazine, and several others.

DUDUMLIVING.COM

Dudumliving.com is our innovative blog which provides clients and prospects with cutting-edge trends, information, and statistics on the local real estate market and beyond. Clients can sign up to learn about off-market and coming soon listings, open houses, invitation only events, research, market updates, and more.

DIRECT MAIL & EVENT MARKETING

We employ an aggressive direct mail campaign strategy to advertise your home. Resident letters are also sent to advertise your property to neighbors who may know someone looking to relocate to your area.

In addition to Saturday and Sunday open houses, we also hold brokers tours, twilight tours, and occasionally special receptions, showings, and invitation only events.

PROPERTY FLYERS & BROCHURES

Professionally designed and meticulously crafted, our property marketing collateral is designed by our in-house marketing department who have decades of real estate marketing experience. Our company standard is to always use professional photography and printing. The quality of these photographs, print, and layout enhance a buyer’s perception of value and help create a strong impression for your property.

PRESS & PUBLIC RELATIONS

Dudum Real Estate Group and its agents have been featured in Diablo Magazine, East Bay Times, The San Francisco Chronicle, Realtor Magazine, Walnut Creek Magazine and more throughout the years. We work with our clients to design and implement a tailored, fullservice marketing approach utilizing our relationships with traditional and new media outlets to ensure maximum exposure for every property.

VERONICA HIDALGO - RESULTS

From the Diablo Valley to the beautiful hills of Lamorinda; any house at any level, Veronica has the experience you need for your next real estate transaction.

2659 Cassandra Ct, WC

5386 Vista Charonoaks, WC

40 Edinburgh Pl, Danville

139 Los Banos Ave, WC

3603 Orinda Dr., S. Mateo

2122 Smith Lane, Concord

931 Walnut Ave, WC

3344 Citrus Ave, Walnut Creek

533 Peppertree Rd, WC

744 San Mateo, Concord

508 The Glade, Orinda*

14 Regency Dr, Clayton

100 Via Copla, Alamo

742 San Mateo Ct, Concord

731 San Andreas Ct, Concord

5838 Verna Way E., Clayton

1210 Bellevue, Burlingame

754 Citrus Ave, Concord

732 San Simeon Ct, Concord

310 Alamo Sq, Alamo

1338 Sumac Cir, Concord

907 Hastings Dr, Concord

732 San Andreas Ct, Concord

3380 McKean Dr, Concord 100 Purslane Pleasant Hill* 108 Barrett Ct, Danville 3324 McKean Dr, Concord 3670 Perada Dr, WC

1585 N. Mitchell Cyn, Clayton

5385 Aspenwood Ct., Concord*

3715 Northridge Dr, Concord

2148 Sunvalley Ave, WC

529 Oak Ave, San Bruno

3008 Woodside Mdws, PH

767 Brannan Pl, Concord

3148 Sun Valley Ave WC

2346 Banbury Loop, Martinez

Citrus

726 San Andreas Ct, Concord

1880 Ohlone Heights, Clayton 300 Bodega St., Fster City* 742 Santa Ynez, Concord 1825 Hoover Ct, Concord 729 San Bruno Ct, Concord 741 Daffodil Way, Concord 904 Holiday Ct, Concord 745 San Gabriel Ct, Concord 3100 Santa Maria Dr, Concord 937 Meadowvale Ct, Martinez 3005 Florida Ave, S. Bruno 1037 Hacienda

Concord Blvd, Concord 98 Ward Ct, Pleasant Hill 466 Florence St, Daly City 1932 Pomar Way, WC

Westover Ln, Pleasant Hill* 2759 East St, Hayward

Shadowfalls Dr, Martinez

San Ardo Ct, Concord

Bridlewood Ct, Clayton

Silverberry Ct, Concord 660 Lee Ave, San Leandro 9 Pacific Ave, San Bruno 34 Harvard Ct, Pleasant Hill 215 RoundHouse Pl, Clayton 1510 Arkell Rd, WC 3707 Merridan Dr, Concord* 4404 Prairie Willow Ct, Concord

Pizzimenti Ct, Concord 726 San Andreas Ct*, Concord*

El Sobrante

STAGING

PUTTING YOUR HOME’S BEST FACE FORWARD

According to the National Association of REALTORS®, staged homes sell 80% quicker and for up to 11% more money than non-staged properties. At Dudum Real Estate Group, we believe buyers tend to gravitate toward a home based on curb appeal and its first impression. That’s why we’ll work closely with professional stagers to ensure that your home is best prepared and ready for sale before potential buyers see it. From creating an appealing walkway to the removal of furniture, or even renovating a room, staging will help transform your home, as needed, in order to give you the best advantage for a quick sale at the highest possible price.

INCREASE SHORTER RECEIVE GREAT FINAL SALES PRICE DAYS ON MARKET ADDITIONAL OFFERS INVESTMENT

BEFORE AND AFTER

STAGING: BEFORE & AFTER

The following properties demonstrate the power of great marketing! Photos are the first thing prospective buyers see, and homes only get one first impression.

Most of these homes sold in the first 2 weeks, with multiple offers, and above asking price.

Veronica Hidalgo, Realtor

BEFORE AND AFTER

STAGING: BEFORE & AFTER

STAGING: BEFORE & AFTER

The following properties demonstrate the power of great marketing! Photos first thing prospective buyers see, and homes only get one first impression.

The following properties demonstrate the power of great marketing! Photos are the first thing prospective buyers see, and homes only get one first impression.

Most of these homes sold in the first 2 weeks, with multiple offers, and above

Most of these homes sold in the first 2 weeks, with multiple offers, and above asking price.

BEFORE AND AFTER

STAGING:

BEFORE &

AFTER

Veronica Hidalgo, Realtor®

BEFORE AND AFTER

STAGING: BEFORE & AFTER

Veronica Hidalgo, Realtor®

BEFORE AND AFTER

STAGING: BEFORE & AFTER

STAGING: BEFORE & AFTER

STAGING: BEFORE & AFTER

The following properties demonstrate the power of great marketing! Photos are the first thing prospective buyers see, and homes only get one first impression.

The following properties demonstrate the power of great marketing! Photos are the first thing prospective buyers see, and homes only get one first impression.

Most of these homes sold in the first 2 weeks, with multiple offers, and above asking price.

Most of these homes sold in the first 2 weeks, with multiple offers, and above asking price.

Veronica Hidalgo, Realtor®

BEFORE AND AFTER

Veronica Hidalgo, Realtor

PROFESSIONAL PHOTOGRAPHY

More than 90% of today’s home buyers use the Internet to search for properties, making professional photographs more important than ever.

At Dudum Real Estate Group, we know that great photography can draw in a buyer. A talented photographer always shows a property at its very best. Working with distinguished photographers throughout the East Bay, we create a look that showcases your home to ensure it comes across as beautiful online and in print as it is in real life.

PRICING YOUR PROPERTY

IT IS IMPORTANT THAT WE PRICE YOUR HOME PROPERLY FROM THE START, WHILE BUYER INTEREST IS AT ITS HIGHEST.

Pricing your home is a complex task that requires the expertise of an experienced real estate professional. Consider the following:

• If the listing price is set outside of the proper parameters, potential buyers may be deterred from considering your home

Arriving at the optimal price requires evaluation and understanding of current marketing conditions, the marketable features of your home, and recent trends in the real estate market

• The closer your home is priced to fair market value when it first comes on the market, the more likely it will sell quickly at the highest price

• The higher your home is priced above market value, the smaller the number of available buyers

Your Dudum Real Estate Group agent will advise you of the following factors when assisting you to determine a listing price for your home:

• What have buyers recently paid for similar properties?

• Will this price attract enough attention from buyers to generate showings and acceptable offers?

Which properties are competing for the attention of your buyers right now?

• Which properties have not sold, indicating what prices buyers are unwilling to pay under current market conditions?

BUYER INTEREST OVER TIME

0 2 4 6 8 10 12

WEEKS ON MARKET

A property attracts the most excitement and interest from the real estate community and potential buyers when it is first listed; therefore it has the highest chance of selling for the highest possible price when it is new to the market.

EFFECTS OF OVERPRICING

“ You never get a second chance to make a first impression. It’s extremely important not to miss the mark from the get-go. Once the gates open, all systems and marketing should be accurate and ready to go.”

— Julie Del Santo, Broker/Owner

Overpricing your home will attract fewer potential buyers and may cause it to sit on the market for longer than desired. To the buyer, too much time on the market indicates an overpriced property and often is perceived as an opportunity to negotiate a lower price than the market might typically bear.

Pricing your home competitively at the start will create more activity among brokers and buyers, decrease the time it takes to sell, and ultimately yield the highest possible price.

MARKET VALUE STRATEGIES

STATISTICS HAVE SHOWN

Pricing is extremely important in the real estate market. The diagram on the opposite page illustrates the importance of placing your property on the market at a competitive price from the very beginning.

• 95% of buyers will want to see your home if priced at fair market value

• 50% of buyers will try to view your home if priced at 5% over market value

• 30% of buyers will make an effort to see your home if priced only 10% over market value

• 20% of buyers will be interested in your home if priced at 15% over market value

PRICE MATTERS

You want to price your home to allow for the most exposure possible, in order to get the most buyers in the door, and get your property the highest possible price!

ESCROW TIMELINE

It is essential to understand that selling a home is a step-by-step process that should begin with the selection of an agent who will skillfully guide you through the entire transaction. Below is a sample of the typical buyer/seller transaction, and what to expect.

WHERE THE DOLLARS GO...

94% YOUR MONEY

3% | OTHER AGENT’S COMMISSION

1% | VERONICA’S COMMISSION

1% | BROKERAGE COMMISSION

0.5% | MARKETING BUDGET

0.5% | TAXES

Understandably so, sellers often ask Realtors about the commission earned. Rarely do Realtors take the time to explain the complete breakdown of it all. Veronica does not lose sight of the largest portion of the pie, nor should you. Be sure to focus on the 94%. It’s what counts most. It’s your money, and it’s the 94% that we fight to protect & increase as much as possible.

As your Realtor, Veronica won’t get paid until you get your price. The key is to maximize your gain and keep the focus and marketing of your sale on your dollars; ultimately getting you the highest possible price.

And with regard to the 6%, the smaller portion of the pie…compensation is divided amongst the agents (see above diagram), as each one plays an important part in the sale of your home. Beyond that, each agent has their own splits & costs to pay out in orderTO net them their final income from the sale.

...FOCUS ON THE 94%. IT’S WHAT COUNTS MOST. IT’S YOUR MONEY!

IT’S THE 94% THAT WE MUST FIGHT TO PROTECT & STRATEGICALLY INCREASE AS MUCH AS POSSIBLE.

DOCUMENTATION

It is essential that the seller prepare all paperwork required before a buyer can put together their best offer. This can include the following:

DISCLOSURES

We will provide the Transfer Disclosure Statement to you and be there as you fill it out, should you have any questions. Please note: it is required that you fill out this document yourself, to the best of your knowledge. We will assist in gathering additional information, if necessary.

CONDOMINIUM OR CO-OP DOCUMENTS

If your property is a condominium, loft, or co-op, it will be necessary to provide the CC&Rs, By-Laws, Articles of Incorporation, budget, homeowners’ association meeting minutes for the previous 12 months, and any other information relevant to the homeowners’ association. (This is typically coordinated with the escrow company once the property has gone under contract).

TENANT-OCCUPIED PROPERTIES

If your property is tenant-occupied, all information relevant to the tenancy such as rental agreement(s), notice(s) of change in tenancy, notice(s) of rent increases, and recent correspondence with tenants should be gathered as well.

CLOSING COSTS: WHO PAYS WHAT?

Closing costs are the various fees charged by the lender, title company, real estate agents, and other service providers in order to complete a real estate transaction and are paid through escrow. Which party pays for specific closing costs can be negotiated between the buyer and seller.

Title insurance premiums

Escrow fee

Document preparation, if applicable

• Notary fees

• Recording charges for all documents in buyers’ names

Tax proration (from date of acquisition)

All new loan charges (except those required by lender for seller to pay)

Appraisal fee

Interest on new loan from date of funding to 30 days prior to first payment date

• Assumption/change of record fees

• Beneficiary statement fee

Pro-rated HOA dues, if applicable

Inspection fees (roof, pool, property inspection, pest, geological, etc.)

Home warranty (according to contract)

• City transfer tax (half of city transfer tax, if applicable)

• Fire insurance premium for first year

Real estate commission

Document preparation for deed

Documentary transfer tax (half of city transfer tax, if applicable)

• Payoff of all loans against property

• Interest accrued on loans being paid off, reconveyance fees, and repayment penalties

• Home warranty (if specified in contract)

Any judgment or tax liens against seller

Property tax proration

Prorated HOA dues, if applicable

• HOA fee for providing all updated homeowner’s documents, if applicable

• Bonds or assessments

Delinquent taxes

Notary and recording fees

Third party Natural Hazard Disclosure Statement & California Tax Disclosure Report

Pre-sale inspection fees

• Negotiated credits to buyer, if any

• Negotiated repairs, if any

RISK MANAGEMENT & LEGAL SUPPORT

Research shows that 1 out of every 100 transactions in California results in litigation.

At Dudum Real Estate Group we are committed to avoiding such an outcome and to providing the highest level of risk management by working to ensure that all sales are handled appropriately from beginning to end. You can be confident that the sale of your home will take place in full compliance with California real estate law and with a level of integrity consistent with the National Association of Realtors’ strict code of ethics.

To this end we provide regular legal updates and training to our agents to help them stay current on the latest legal developments and the most current versions of the standard paperwork used in the process of buying and selling real estate. Further, our management team supervises our agents’ work and, if problems are noted, works with those agents to ensure that best practices are followed.

A major part of any real estate transaction is the paperwork. At Dudum Real Estate Group we work hard to be sure all files are complete and accurate. From listing to closing, transaction files are regularly audited by our file review team. Our file reviewers work to ensure that each file is in compliance with strict state and brokerage requirements.

We also have the legal support of two well-known and highly-respected local real estate law firms. One of these is the Shannon B. Jones Law Group. Ms. Jones, along with her associates, has a long and successful history of risk management in the Bay Area. Shannon was even selected by the California Association of Realtors as a member of its Strategic Defense Panel. We have also retained the firm Broker Risk Management, whose principals Vickie Naidorf and Bill Jansen have many years of combined Bay Area real estate law experience.

With this expertise on the part of our agents, management, and legal team we do everything we can to make each transaction as problem-free as possible.

WHAT VERONICA’S CLIENTS SAY

“Veronica is fantastic for anyone looking for a realtor! She recently sold our home in the Bay Area, she was responsive, proactive and efficient, and thanks to her we sold our house in record time! She made the whole process seem effortless which is exactly what we wanted in a realtor.... results without the headache. Thanks again Veronica!!!”

-Claudine B.

“When my husband and I decided to sell our first home, we struck gold when we found Veronica Hidalgo as our realtor. From our very first meeting Veronica educated us about the process and always gave us all of our options. We never felt pushed or pressured and always felt supported during each step of the way. Selling a house can be very stressful, but Veronica made it easy and seamless. She has connections to trustworthy and efficient contractors and companies in the area, from electricians to professional cleaning to home staging which was so convenient for us. Veronica is very knowledgeable and experienced, but also so patient with explaining things we were unfamiliar with. She always made herself available to answer questions. She listed our home strategically, got a lot of interest, and sold our home for well above asking in less than 2 weeks. We couldn’t be happier. I highly recommend Veronica if you are buying or selling your home.” -Angela

& Charlie

“I recently had the pleasure of working with Veronica on the sale of a home in Concord. Although I am typically slow and methodical, Veronica is nothing of the sort. She understood something I did not - that we had a very good opportunity to list when inventory was low and demand was high, and that the market could quickly turn. So while I was in no particular hurry, she pushed the process along, recommending people for the small amount of work that we did do to the house. Every one of her contacts came promptly and got the work done quickly and professionally. We were on the market way faster than I ever would have expected, and sold the house in only a few days for more than I ever expected. Her advice was always right on the money, she always answered her phone, and she always got everything done immediately.”

-Rich H.

“Veronica was the realtor for my husband and I when we purchased our first home back in 2012. She made the process easy for us and was always readily available. More recently, she was the realtor for the sale of our home. She made the whole process easy for us from start to finish. You can tell she is very experienced and knows how to get the sale done quickly and smoothly.” -Jackie H.

“On behalf of my step father and my family I just want to say thank you for all your extra effort in helping with the sale of this home. You treated an elderly, hard of hearing, widower with patience and respect. There was never any doubt as to what was going on with a very complicated sale. I know I have never seen any Realtor that worked as hard as you do. You offered emotional support as well as professional advice, so on behalf of all of us, thank you from the bottom of our hearts! You were an angel sent from God during a very stressful time.” -Gerry

& Edward

“Thank you for all your hard work in selling our house. We are so happy with the way things turned out. Not only are you a great friend, but a true real estate professional. Your advice and help have been so valuable. Thank you so so much.”

-Laura M.

“Your patience and perseverance with us in getting the house ready and staged made for an easy and quick sale. You guided us through everything; landscaping and inspections, right down to the final signing. Veronica, you are truly a professional and I thank you for your dedication to our project. I would highly recommend you to sell property anywhere. You are a delight to work with.”

-Tom Y.

“Veronica is amazing! So patient, informative and witty. She felt like family and was trustworthy from start to finish. We trusted her in every decision. She fought for us from day one- with contingencies, lower price, inspections, and dealt with a very difficult situation. We would recommend her to anyone!”

-Matthew & Maria

“Veronica is very knowledgeable about my marketplace. Her suggestions helped me make the right decisions on where to invest my money to get the best ROI. She is insightful, detailed, sharp and extremely fun to work with! Not only does she understand the market, but she also understands all the emotions that go with selling your house therefore she knows when to listen to her clients and when to nudge them so they can get the biggest bang for their buck. Her suggestions, crew, and marketing helped us get the best price possible. I don’t think we would have done it without her!”

-Bernadette B.

“Veronica was fantastic to work with. She stayed on top of every detail and made the process easy to navigate. She was always very responsive to our questions and phone calls and explained everything thoroughly. Veronica always seemed concerned with how we were doing and feeling throughout the process. She was a friend who cared about doing the best thing for us. She is a top notch agent, and very intelligent and caring.”

-Casey & Caroll

“Thank you so much for representing us in the sale of our old home and the purchase of our new one! We are so excited to be here and it has felt like ‘home’ from the very first moment we moved in! We so appreciate your work ethic, professionalism, and generosity throughout the whole process!”

-Lafe & Lauren

“All that you did for my dad and I with the house is so much harder to find the words to say ‘thank you.’ You made it so easy for us. You have a gift that shines when you deal with older (really old) people. Ok, you are good with all people, but it is really special with an older person! I will always be grateful for the care you took with my dad.”

- Maria C.

“You played a big part in helping us get our ‘Palm Tree Oasis’ home. A hundred thank yous for your dedication. You made this sometimes fearful process go by so much smoother. We have already started referring you!”

-Katelyn & Kevin

“Veronica did an amazing job from start to finish and was very professional!”

-Jack & Nellie

“From the beginning, Veronica treated us like good friends. Our first house she reviewed as if she was buying it for herself, for better or worse. It was refreshing and felt like she really had our best interests in mind. We felt she gave us personalized service.”

-Niall & Maria

“Veronica was awesome! She kept us informed every step of the way. She is an expert and truly worked hard to help us find our dream home!”

-Felix & Melissa

“Veronica was a pleasure to work with. She was very much on top of things- even through a not-so-ordinary transaction.”

-Sam & Helen

“Your knowledge, expertise, open communication, and dedicated work ethic made the selling of our home and the purchase of our new home a great experience.”

-Erin

F.

“We have been very lucky to have been able to work with such a diligent and caring realtor like you. You were outstanding in handling both our sale and our purchase.”

-Nielson & Carol

“I’m so thankful to have you on my side. I will sing your praises to anyone that is thinking about buying or selling their home. Thank you so much for everything.”

-Elaine

B.

“My wife and I had a great experience working with Veronica in both selling and buying our homes. She kept us well informed about the transactions. We always felt in control and at ease. We have complete trust in knowing that everything she said and did was in our best interest.”

-Sebastian & Jeanette

“Veronica will not disappoint. Working for you at every step. She is on top of what’s happening with your house with no stumbles. Great at explaining the process with your transaction and your options. Always makes you feel comfortable. The best ever! Our Super Hero!”

-Joan

& Pierre

“My wife inherited a home as part of her father’s estate that we had decided to sell. Being that we live in Texas, finding a quality realtor was paramount. I took a chance and did a search for real estate agents in Walnut Creek, CA and your site came up. I did a little research and contacted Veronica Hidalgo along with at least two others. My wife also had a conversation with Veronica and together we decided to select her as our agent. We planned a trip to CA to meet with Veronica who went thru a complete pre-sale meeting which resulted in updating, clearing out and staging the home. She also had a comprehensive marketing plan and timeline. She even agreed to coordinate all the subs and monitor the work being done, seeing as we had to return to Texas. We

listed the home on a Friday and by Sunday had an offer that exceeded our asking price. Veronica went above and beyond what normal agents do and followed through on everything even after we closed on the sale. I work in commercial real estate and know that her service went far beyond the norm. I didn’t expect to find this level of service thru an online source but am extremely grateful that we found it.”

-Abel & Debbie

“Veronica Hidalgo of the Dudum Real Estate Group, helped my elderly cousin sell her home very quickly for top dollar! Veronica’s knowledge of the local real estate market is nothing short of amazing! Her incredible professionalism, resourcefulness and die hard work ethic went above and beyond to insure that every step of this somewhat arduous process went very smoothly from the start to completion.”

-Paul

& Ivy

“Veronica was recommended to us by a friend, and when we emailed her about possibly being our agent she responded immediately! She gave me three references to call, all of which gave helpful and glowing reports about Veronica. She is very professional, quick, resourceful, and determined. She delivered on her promises, and she sold our house in record time (in our opinion at least!). She has many contacts, which was helpful when we ran into problems (all of which were small). She is confident and will go to bat for her clients, which we valued tremendously. She will absolutely go the extra mile and is a very hard worker. She is so good at what she does, and it shows.”

-Nicole

& Bobby

“Veronica Hidalgo is a rockstar agent. She goes above and beyond to satisfy your real estate needs. I’ve both sold and bought homes with Veronica, and, due to her skill, guidance, expertise and knowledge of the market, hard work, commitment, diligence, efficiency and honesty, everything went smoothly, and I was completely satisfied and happy with the outcome. Veronica truly cares about her clients and always looks out for them and has their best interest at heart. She is a pleasure to work with and spends extra time, goes the extra mile, and gives the best referrals and recommendations for any and all housing related needs and services

(i.e. electrician, plumber, handyman, painter, flooring, etc). I guarantee you will be completely satisfied with Veronica as your realtor. She is the very best!”

-Jessica L.

“Honest, hard working, professional and friendly. Veronica is all that and more. She is wonderful. She understood exactly what we wanted. Our search lasted a short while and we ended up with a beautiful home. Almost two years later and my wife and I are still so happy. No buyer’s remorse in this household. We are definitely going to use her in the future and I suggest you do to. She is the BEST.”

-Francesco & Bojana

“It has been an absolute pleasure working with you on 540 Westover. You were a pro every step of the way and I learned a great deal from how you handle your business. Thanks for allowing me the opportunity to work alongside you on this and I hope we get the chance to work together again.”

-Quinn Berg (Agent on other side of transaction)

“Veronica stuck with us, she always made us feel like her top priority and she gave us great advice. There are not enough words to explain what a great job Veronica did! She is awesome!”

-Cori & Andrew

“I have known Veronica since we lived in that nice neighborhood in Concord, CA, a few years ago. I always liked to read her newsletter that she distributes to the neighborhood which is full of the latest house market prices and got home tips, etc. I recently used her services to sell my house and she did a fantastic job. The house was rented for the last couple of years and I am overseas for a while. She took it upon herself to do the walk through with the tenants and handover, did necessary inspections that instigated repair work that she ordered and supervised until completion, she prepared the house for listing, staged it, and did the necessary open house and advertisement which resulted in good viewing and exposure of the house, and the house was sold with very good price and terms, despite the fact that all this happened while we are overseas.

I am very pleased with her continuous follow up and great efforts throughout the process. I would really recommend her to anyone who is either looking for a property, or wanting to sell a property. Big THANK YOU Veronica for a job well done. My wife and I are so happy we chose you to sell our property. All the best to you .”

-Amin

A.

“There is no way that we would use any other Realtor than Veronica! There’s just no way!”

-Becky and Dave

“We have worked with six different agents over the years. Veronica was highly recommended to us after a miserable 45-day, unsuccessful experience trying to sell our home with another realtor this past summer. Veronica is, HANDS DOWN, FAR above and beyond, the BEST realtor we have ever used or known! Her commitments to ensuring we were happy and meeting our expectations was regularly apparent as we worked with her. She communicated clearly and in a timely manner throughout the process. She educated us and provided great advice while at the same time giving us complete control over decisions.

From the moment she saw our home and neighborhood she knew what buyerdemographic to target. Veronica ensured both the staging and photographs were perfectly tailored to the type of buyers she wanted to target. Veronica then marketed our home in a way that immediately created interest. As a result, our home sold quickly and at an amount higher than we originally anticipated. How quickly? We had a very interested buyer less than 24-hours after our home was listed. Then we had an offer we could not refuse ($21K over a listed asking amount of less than $650K). We were in contract before we held our first open house! Veronica’s exceptional communication and negotiation skills allowed us to close escrow 20 days later. We were so happy and extraordinarily grateful for everything Veronica did to supports us. We highly, highly, highly recommend her!”

-Ben & Jane

COMMUNITY INVOLVEMENT

Committed to the Communities in Which We Serve

Veronica and Dudum Real Estate Group are deeply rooted in the core values of the communities in which we serve. We are committed to giving back and lending a helping hand wherever possible. Whether property or philanthropy, we strive to improve upon these relationships and give back to the community that has given us so much.

Here are just a few of the organizations we are honored to support.

• Habitat for Humanity

• Operation Warm Coat

• Food for the Hungry Shelter Inc.

• Tour de Cure (for Diabetes)

California Aids Ride

• City of Hope

• Light the Night

• Susan G. Komen

• CCAR Scholarship Foundation

• ARF

Christmas for Everyone

Helping Hands

• Taylor Family Foundation

• Ygnacio Wood Swim Club

• Leukemia Lymphoma Society

• Special Olympics

• Project Open Hand

LPIE

STAND!

• Support 4 Recovery

THE POWER OF COMMITMENT

Commitment is what transforms a promise into reality. It is the words that speak boldly of your intentions. And the actions which speak louder than words. It is making the time when there is none. Coming through time after time, year after year. Commitment is the stuff character is made of, the power to change in the face of things. It is the daily triumph of integrity over skepticism. Once one commits, providence happens, and things are able to fall into place. Together with Dudum Real Estate Group, I am committed to you!

WWW.DUDUM.COM

WALNUT CREEK | LAMORINDA | DANVILLE | BRENTWOOD | SIERRA TAHOE

DRE# 01882902

©2022 The information herein was obtained by sources deemed to be reliable by Dudum Real Estate Group. Dudum Real Estate Group has not independently verified the information contained herein and therefore, assumes no legal responsibility for its accuracy. Buyer should investigate any matters or items disclosed, identified or about which they have concerns to their own satisfaction. If your home is currently listed, please disregard this notice as it is not my intention to solicit other brokers’ listings. DRE# 01882902 Rev 09/2022

DRE# 01468657