ANNUAL STRATEGIC PLAN PERFORMANCE REPORT “CITIES HAVE THE CAPABILITY OF PROVIDING SOMETHING FOR EVERYBODY, ONLY BECAUSE, AND ONLY WHEN, THEY ARE CREATED BY EVERYBODY.” —JANE JACOBS, THE DEATH AND LIFE OF GREAT AMERICAN CITIES The City of Durham works everyday to advance the work of the Strategic Plan. But what does that mean for Durham residents? A lot, actually. The Strategic Plan is a roadmap for leading Durham into the future. It helps the City focus on the most important issues and priorities for our community. How do community priorities make their way into the Strategic Plan? Based on resident feedback! Durham residents are not shy when it comes to communicating about what they want and we, as City employees wouldn’t want it any other way. This report is a progress update of the Strategic Plan over the past year. In this report you can explore how the plan and financial investments the city makes plays a role in the lives of five proud Durham residents. Come learn how Durham continues to work toward being a city where people of all backgrounds want to live, work, and play.
Patrick Sophia Mario SaraH Jean 2 0 1 8
E D I T I O N
SHARED ECONOMIC PROSPERITY Enable an environment in which human and workforce development and business growth occur to encourage an inclusive economy.
MEET PATRICK- A DURHAM SMALL BUSINESS OWNER Patrick is a small business owner who relies on a thriving local economy. He visits frequently with the Development Services Center for permits and recruits local talent through workforce development programs.
122% INCREASE IN DEVELOPMENT SERVICES CENTER WALK-IN CONTACTS
129,512 NUMBER OF INSPECTIONS FOR ALL TRADES PERFORMED IN FY18
WHAT DID WE DO THIS PAST YEAR? Developed a user guide for small businesses, summarizing the start-up process from initial concept to final occupancy. Hosted the second annual Planning Academy, a four-week course for 20 residents to learn more about planning concepts and processes. Office of Economic and Workforce Development completed a reorganization to better align resources to support new talent and economic development strategies. Facilitated a web-based portfolio of small business videos and panel discussions that live on the Office of Economic and Workforce Development website.
51% INCREASE IN DEVELOPMENT SERVICES CENTER CONTACTS PER EMPLOYEE
206 NUMBER OF DURHAM YOUTH EMPLOYED IN DURHAM'S YOUTHWORKS SUMMER PROGRAM
FUNDING FOR THE FUTURE Funded nine new positions related to Development Services Center to make development coordination and review more efficient. Funding to support the expansion of the Durham Youth Internship Program to meet the goal of employing 1,000 youth by 2021 with private sector partners. Expanded capacity of workforce development programs in the city to ensure a strong workforce. Funded expedited plan review services to provide faster turnaround service for customers.
CREATING A SAFER COMMUNITY TOGETHER Build a community that allows residents to live, work, and play safely, free from harm and hazards.
MEET SOPHIA - A RESIDENT WITH YOUNG FAMILY Sophia is a third generation Durham resident. She works at Duke and is married with two young children. She recently had to call Durham 911 after she had a small house fire and was responded to by the Durham Fire Department. Sophia likes knowing that her children can play outside in the evening in their neighborhood and be safe from harm and hazards.
338,500
NUMBER OF 911 CALLS ANSWERED IN FY18
18% REDUCTION IN THE NUMBER OF VIOLENT CRIMES PER 1,000 CAPITA
WHAT DID WE DO THIS PAST YEAR? Completed merge of City and County Fire Departments to provide more efficient and effective service. In total 55 fire positions were transferred. Durham Fire conducted home inspections and distributed smoke & carbon monoxide detectors free of charge to keep residents safe. Started construction on new Durham Police Headquarters site with anticipated completion date Fall 2018. Durham Police graduated and deployed 21 new recruits to field training.
93% OF FIRE DISPATCHED CALLS ARRIVING ON SCENE BY TARGET OF 5 MINUTE 30 SECONDS
6% INCREASE IN SWORN OFFICERS LIVING IN DURHAM
FUNDING FOR THE FUTURE Funded 15 new firefighters for downtown Durham to ensure quick response for a growing downtown. Funded last phase of police take home car initiative to encourage police officers to live in Durham. Durham Police Department will implement an improved beat alignment and patrol scheduling to improve response time effectiveness. Funded gang reduction strategy initiative in partnership with Durham County to keep our communities safe.
CONNECTED, ENGAGED, AND DIVERSE COMMUNITY Foster cohesive, engaged, and diverse communities where residents have equitable access to community resources, and the opportunity for a high quality of life.
MEET MARIO- A YOUNG DURHAMITE Mario is a Durham middle school student who has friends all across the city. He utilizes the MyDurham program to meet up with his friends after school for the free programming and to play basketball. He loves seeing the art around town and being involved in his community.
1,894
1,261
NUMBER OF RESIDENTS WHO ATTENDED PAC MEETINGS IN 2017-18
NUMBER OF REGISTERED TEENS FOR PARKS & REC PROGRAMS AND LEAGUES IN 2017-18
18%
99.9%
INCREASE IN COMMUNITY BEAUTIFICATION PROJECTS SINCE 2015
WHAT DID WE DO THIS PAST YEAR? Remediated 72 unsafe properties to maintain a safe environment and strong neighborhood character. Launched City Hall on the Go Summer Tour to better engage with residents. Administered 21 neighborhood matching grants to make neighborhoods better places to live, work, and play.
GRAFFITI SITES REMOVED WITHIN 24 HOURS OF NOTIFICATION
FUNDING FOR THE FUTURE Over $7 million to the affordable housing plan to maintain and create affordable units in the city. $200,000 for eviction diversion program to stem the Durham eviction crisis. $75,000 for public art to keep Durham an attractive and vibrant community. City Council has committed $2.4 million for participatory budgeting which is a democratic process that allows residents to directly decide how to spend part of the public budget. To learn how you can get involved visit the City's Budget Management website.
INNOVATIVE & HIGH-PERFORMING ORGANIZATION Provide professional management that encourages a culture of innovation, collaboration, and transparency in order to deliver quality services through an exceptional workforce.
MEET SARAH - A NEW DURHAM RESIDENT Sarah recently moved to Durham from New York. Upon arrival she utilized Durham One Call to get information on how to set up her water bill and what day her trash came. Sarah appreciates an efficient and well managed city where her standard of living is high.
64%
OF RESIDENTS ARE SATISFIED THAT DURHAM IS MOVING IN THE RIGHT DIRECTION, 11% HIGHER THAN THE NATIONAL AVERAGE
100% COMPLIANCE WITH STATE & FEDERAL DRINKING WATER STANDARDS
WHAT DID WE DO THIS PAST YEAR? Held Innovate Durham for a second year to bring new ideas and technologies into government. Fleet management named 100 best fleets in America signifying Durham having a peakperforming fleet operation in the county. Named 2017 Digital Cities Survey Winner, as a national recognition for technology use to improve transparency and security. Only one of two North Carolina cities to win 3 awards from the Government Finance Officers Association, ensuring excellent financial accounting and reporting to Durham residents.
12%
DECREASE IN DURHAM ONE CALL ABANDONMENT RATE SINCE 2016-17
16% REDUCTION IN MISSED GARBAGE COLLECTION REQUESTS SINCE 2016-17
FUNDING FOR THE FUTURE $6 million for fiber optic network connecting city facilities to continue to provide efficient and effective services. $20,000 to fund innovative employee ideas and to prototype new innovations. Diversity recruitment initiative to increase underrepresented citizens in government to produce more fair and just services for our residents. 4 full time staff were added citywide to better serve customers and decrease hold times.
SUSTAINABLE, AND NATURAL BUILT ENVIRONMENT Guide equitable, efficient, and environmentally sound investments in the City’s built and green infrastructure assets
MEET JEAN- A RETIRED DURHAM RESIDENT Jean recently retired and has been a Durham resident for over 30 years. She loves to bike on Durham’s many trails and volunteers with the City's Keep Durham Beautiful to plant trees. While she has enjoyed seeing Durham grow over the past few decades she is worried about the environmental impact increased population and more infrastructure will have on Durham.
25%
MORE TREES PLANTED FOR EQUITABLE DISTRIBUTION OF TREE CANOPY ACROSS DURHAM
25% OF RESIDENTIAL WASTE DIVERTED TO RECYCLING FOR FIRST TIME
WHAT DID WE DO THIS PAST YEAR? Created a sustainability roadmap to responsibly plan our built and green assets for Durham’s future growth. Completed Urban Forestry Management Plan to ensure responsible asset management of our trees. Resurfaced 20+ miles of roadway to ensure safe driving conditions. Controlled 150 pollution sources via water quality investigation program to keep our water system clean from harmful pollutants. Swept 17k+ curbmiles of roadway to keep trash from entering into our waterways.
8,500
LINEAR FEET OF NEW SIDEWALK CONSTRUCTED
7% REDUCTION IN ENERGY USE AT KEY CITY FACILITIES
FUNDING FOR THE FUTURE Piloting an organics composting program to encourage waste diversion and reduction. Repaving of 50 lane miles of road to keep roads safe and reduce traffic congestion. Expansion of water facilities to continue to meet water quality standards as our population grows. Approved an additional 3 solid waste employees to maintain current waste collection efficiency in a rapidly growing city.