Dubai’s Hospitality Gem

With mesmerizing views of Ski Dubai and seamless connection to the Mall of the Emirates, Kempinski Hotel Mall of the Emirates stands out with its commitment to personalized service, exceptional dining experiences, and sustainable practices. Slim Zaiane, General Manager at Kempinski Hotel Mall of the Emirates reveals what makes the iconic property a true treasure in Dubai’s hospitality landscape.

THE KEMPINSKI HOTEL MALL OF THE EMIRATES IS KNOWN FOR ITS LUXURIOUS AMENITIES AND PRIME LOCATION. WHAT ARE SOME OF THE KEY FEATURES THAT MAKE THIS PROPERTY STAND OUT?

At the Kempinski Hotel Mall of the Emirates, our exceptional experience is defined by luxurious amenities and a prime location. With easy access to Ski Dubai and the Mall of the Emirates, guests enjoy convenience at their fingertips. Our elegantly designed rooms and Aspen Chalets offer stunning views, while our award-winning dining caters to diverse palates. The Kempinski Hotel Mall of the Emirates offers top-notch amenities, such as a cutting-edge fitness center, a luxurious spa, and a refreshing swimming pool, guaranteeing an unforgettable experience during your stay. The hotel also provides a private cinema by VOX with a seating capacity of 15, creating an ideal setting for intimate gatherings and exclusive events. Guests can enjoy a hushed, monastic and completely customizable spa experience at SENSASIA Stories Spa, which is operated by the largest independent, multi award-winning spa group in the UAE. Situated in the heart of Dubai, adjacent to the Mall of the Emirates, we provide easy access to shopping, dining, and entertainment, as well as popular attractions like the Dubai Mall and Burj Khalifa.

THE KEMPINSKI HOTEL MALL OF THE EMIRATES IS HOME TO A VARIETY OF HIGH-END DINING OPTIONS. CAN YOU HIGHLIGHT SOME OF THE MOST POPULAR RESTAURANTS ON THE PROPERTY?

The dining options available at our hotel are a standout feature that our guests truly appreciate. We take pride in offering a wide variety of award-winning restaurants that cater to diverse palates. Some of our most popular choices include Salero Tapas & Bodega, where guests can savor traditional Spanish tapas in a vibrant atmosphere with live music and dancing.

Olea offers Mediterranean-inspired dishes with stunning skyline views from its outdoor terrace. Aspen by Kempinski is a chic lounge that exudes a warm and inviting atmosphere reminiscent of a cozy mountain lodge. Here, guests can indulge in a timeless afternoon tea experience, enhanced by the presence of a tea sommelier, adding a distinctive touch to their enjoyment. Hailing from London, our tea taster has over 10 years of experience and can help you pick the right tea. Lastly, Mosaic Chill provides a poolside dining experience with refreshing cocktails and scenic skyline views in a lush setting. We are also preparing to launch two brand new restaurants by the end of the year.

HOW DO YOU AND YOUR TEAM ENSURE THAT GUESTS HAVE A MEMORABLE AND PERSONALIZED EXPERIENCE DURING THEIR STAY AT THE HOTEL?

Our team at the Kempinski Hotel Mall of the Emirates takes great pride in delivering personalized service that exceeds expectations. From the moment guests arrive, we strive to understand their preferences and cater to their needs throughout their stay. With bespoke amenities and services tailored to individual requirements, we aim to provide an unforgettable experience. Our well-trained team anticipates guests’ needs and proactively offers personalized recommendations. Our commitment to exceptional service and attention to detail consistently earns high praise from guests, setting us apart from other hotels.

THE HOTEL HAS A UNIQUE FEATURE - SKI DUBAI. CAN YOU TELL US MORE ABOUT HOW THIS ATTRACTION FITS INTO THE HOTEL’S OVERALL STRATEGY AND HOW IT ENHANCES GUESTS’ EXPERIENCES?

Ski Dubai, the indoor ski resort, is a key selling point that sets our hotel apart. It offers guests a unique and memorable experience, allowing them to hit the slopes just steps away from the hotel. This aligns with our strategy of providing diverse activities and attractions for our guests, complementing the offerings of the Mall of the Emirates. Ski Dubai also provides a refreshing escape from Dubai’s hot climate, offering a convenient and accessible way to enjoy the outdoors within the comfort of our hotel.

SUSTAINABILITY AND RESPONSIBLE TOURISM ARE INCREASINGLY IMPORTANT IN THE HOSPITALITY INDUSTRY. WHAT MEASURES HAS THE KEMPINSKI HOTEL MALL OF THE EMIRATES TAKEN TO REDUCE ITS ENVIRONMENTAL IMPACT AND CONTRIBUTE TO THE LOCAL COMMUNITY?

We actively implement various measures to reduce our environmental impact. This includes using energy-efficient lighting, installing lowflow showers and toilets, implementing recycling programs, and minimizing the use of single-use plastics. Guests are encouraged to participate in these initiatives through the provided information on energy-saving and water conservation practices. We also prioritize sustainable food and beverage practices by sourcing from local and sustainable suppliers, offering vegetarian and vegan options, and minimizing the environmental impact of transportation while supporting the local economy. Additionally, our hotel engages with the local community by supporting charities and organizations, sponsoring events, and providing guests with opportunities to participate in cultural experiences. We are dedicated to making a positive impact both within and beyond our hotel premises.

WITH DUBAI BEING A POPULAR DESTINATION FOR BOTH LEISURE AND BUSINESS TRAVELERS, HOW DO YOU CATER TO THE DIVERSE NEEDS OF THESE TWO GROUPS?

Our facilities and amenities are designed to support the productivity of business travelers, offering high-speed internet access and meeting rooms. For leisure travelers, we provide spa facilities, a fitness center, and swimming pools for relaxation and rejuvenation. We offer various room configurations to meet the preferences of each group, providing work-friendly spaces for business travelers and comfortable seating areas for leisure travelers. Our dining options cater to different schedules and preferences, with grab-and-go breakfast options or room service for busy business travelers, and leisurely dining experiences for those seeking a more relaxed atmosphere. Business travelers can enjoy nearby attractions or short tours, while leisure travelers can immerse themselves in longer excursions and experiences that showcase the local culture and attractions.

THE KEMPINSKI BRAND IS KNOWN FOR ITS LUXURY AND ATTENTION TO DETAIL. WHAT ARE SOME OF THE CORE VALUES THAT YOU AND YOUR TEAM STRIVE TO UPHOLD ON A DAILY BASIS?

Kempinski is a luxury brand that combines tradition, service excellence, innovation, and sustainability. With a remarkable legacy spanning more than 120 years, Kempinski upholds its esteemed traditions and provides guests with