BUSINESS April 2012 || VOLUME 1, ISSUE 1
Capital Pointe Luxury Downtown Living
Q&A with
BRETT WILSON Business Between your ears | Are you a good leader? Pinball Clemons | Get Motivated! Business Events | Two-Month Calendar
REGINA
Great Drinks. Great FooD. Great FrienDs. Downtown Dining Located in the heart of downtown Regina, The Roof Top Bar & Grill offers a premium casual dining environment. Enjoy a cozy table by the fireplace, the relaxed atmosphere in our lounge, or meet friends after work on our heated rooftop deck. Share the good times and come dine with us for fun, food, and spirits. Whether you’re celebrating a special occasion or hosting a business meeting, our private room accommodates up to thirty people.
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Custom Builder, Our Quality Shows
Great atmosphere, Great views and Great friends! White City. You’ll love it here!
We are a custom builder with 30 years of experience. Emerald Park Homes invites you to take the short drive east of Regina to see how much the Town of White City and Emerald Park have grown. We have many choice lots for your new home.
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Call or visit us today on Facebook or at www.emeraldparkhomes.ca
The 2012/13 season marks the 95th Anniversary of the Regina Pats
Season tickets for 2012/13 are on sale now at ticketmaster.ca Season Tickets | Fundraising | Group Tickets Voucher Packs | Corporate Partnership Opportunities Suite Rentals For single game tickets call 306.543.7800 or visit reginapats.com
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BUSINESS Regina
reginapats.com
It’s your airport. Go anywhere. One-stop, non-stop. By Kari Dean
It’s your airport It’s true, Regina International Airport is your airport - 100 percent locally operated and funded by those who use it each and every time they travel. It is not operated by the federal government, receives zero funding from any level of government, is a not-for-profit organization and continues to welcome a record number of passengers! Last year, your airport had another successful year with a passenger growth rate of 1.9% over 2010. With a total of 1,141,177 passengers - a seventh straight record in passenger numbers - there was an increase of 21,043 passengers from the previous year. January, February and December saw the most traffic with each serving over 103,000 passengers per month. “We were very pleased with our 2011 numbers, coming as they did on the heels of a very strong 2010 and in the face of global economic and industry uncertainties. As this record growth continued we were very busy in 2011, planning, with the cooperation of our Board of Directors, the way ahead for the inevitable expansion of the airport’s facilities that we will face in the coming years,” says Jim Hunter, Chief Executive Officer of Regina Airport Authority (RAA). In addition to handling the remarkable passenger numbers in 2011, the RAA faced the considerable challenge of the Airside Rehabilitation Project. With a final cost of $17,615,082, this project involved the milling and repaving of both runways and the expansion of the apron area at the north end of the terminal, and was successfully completed without major disruption to commercial operations. Regina International Airport is now well positioned for runway operations and ultimately to welcome more record-breaking numbers to the airport into the next 15 years.
One-stop, non-stop Transborder routes at Regina International Airport continue to show good results, as does Air Canada’s non-stop seasonal service to Ottawa. The success of WestJet’s Phoenix and Las Vegas flights have yielded twice weekly flights to Phoenix and an increase in Las Vegas capacity which translates into approximately 30 additional seats per flight (September to April). Despite this increase, these flights continue to fly at or near capacity. 2011 also saw the introduction of a new service to Panama City, Panama with Air Transat. “Regina now enjoys excellent service to Denver, Chicago and Minneapolis, as well as a wide variety of sun and tourist destinations during the winter period. Domestic service continues to meet the needs of our passengers, but we are constantly striving to improve in this area. We welcomed the recent WestJet announcement of the introduction of a subsidiary airline to service smaller domestic and possibly transborder markets and we look forward to the additional dynamics that this service will introduce into our market,” Hunter says. The aviation industry continues to be challenged by overall global economic uncertainties and fleet constraints and thus airlines are reluctant to consider much route expansion at this time. Regina International Airport continues to focus on the maintenance of existing airline services through the aggressive marketing of the economic prosperity and growth of the region while continuing to research and seek future route development.
Go anywhere in 2012 With passenger numbers for 2012 already on the rise, the planned renovations to the airport’s check-in hall and hold room infill are well-timed. These projects, respectively, will allow for absorption of projected passenger increases until approximately 2021, and add 160 seats to the post security area. As well, the airport fire hall will see major upgrades this year and an expansion to accommodate the purchase of two new fire trucks this fall. “The check-in hall and post security projects will accommodate our near term passenger throughput needs until such time as we are in position to undertake a major terminal expansion. They will create some inconvenience for our departing passengers, and we will be asking for their patience and forbearance as we move ahead on these most necessary upgrades,” Hunter says. While there are many notable changes taking place inside the terminal building there are many activities and improvements happening outside as well as Regina International Airport welcomes new developments to its hangar line. The Shock Trauma Air Rescue Society (STARS) will begin operations in April from a newly renovated and expanded hangar previously occupied by the Redhead operation. This operation, in turn, will move to a newly constructed hangar on the site of the former Regina Flying Club clubhouse. In July of this year an onsite common use quick turnaround car rental service facility will open its doors providing operators with ready/return parking, car wash, fuelling, office and administration facilities and car detail bays. This not only enhances the end service product to airport patrons but addresses a longstanding need for an adequate support facility onsite. “RAA continually strives to meet or exceed the needs of its clients and both last year’s activities and the upcoming year’s planned projects are a testament to this fact. We will continue to listen to our customers’ inputs and seek at all times to ensure that the people of Regina and southern Saskatchewan are well served by their airport,” Hunter says. Passenger growth for 2012 is predicted at 2% growth which leads to a total count of 1,165,000 passengers. With further enhancements to the airport’s facilities, maintenance of valuable services and staff and the economic growth and prosperity taking place in Regina and southern Saskatchewan, Regina International Airport plans to continue to welcome record numbers of passengers throughout 2012. 1-5201 Regina Avenue Regina, Sk. 306.761.7555
It’s Your Airport www.yqr.ca
First Word
Business Regina
VOLuMe 1 issue 1 with
Business Regina
April 2012
Editor Thom Barker With the decline in newspaper circulation, massive fragmentation of traditional broadcast media and proliferation of everything digital, it’s interesting to note that magazines are not only holding ground but increasing in both the number of titles and circulation. That’s because people love magazines. They form intimate relationships with their magazines. People read their magazines at their leisure, when they have time and want to. Because of this “engagement” factor, it has been determined magazines are the best influencer for web searches as well. With that in mind, and watching a Saskatchewan economy that is the envy of the entire world, we felt the time had come for a full-colour, high-gloss, interesting, informative and hard-hitting magazine about the state of business in Regina. We want to go beyond that by providing analysis about what’s new and exciting in the world of Regina business and a resource to help local business owners and their employees. We believe that in order to tell the story about business in Regina, we should involve the people who are actually in business, in Regina. In that regard, we are grateful to have the cooperation of the Regina Regional Opportunities Commission providing us with ideas and information. We’ve also had tremendous buy-in from myriad business owners and company executives who have agreed to be on our Editorial Advisory Committee (see Committee members on page 8). Committee members provide us with story ideas and will critique our magazine on an on-going basis as we strive to continuously improve our service to the Regina business community. We are proud to be distributed to every business in Regina, every medical waiting room, major hotel rooms, select spas and restaurants, reaching an estimated 90,000 readers every two months. Please enjoy this inaugural edition of business Regina and email editor@businessregina.net with your feedback. We are always open to ideas and critiques.
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BUSINESS Regina
Editor Thom Barker editor@businessregina.net
Associate Editor Quinn Bender quinnb@businessregina.net
Contributing Editor Ryan Holota ryanh@businessregina.net
Graphic Design and Layout Tracy Y. Hahn tracyh@businessregina.net
In-house Design Amber Moon amberm@businessregina.net Lori Gallagher lorig@businessregina.net
Photography Calvin Fehr www.calvinfehrphoto.com Heather Fritz www.heatherfritz.com Shawn Fulton www.shawnfultonphotography.com
Contributing Writers Amy Nelson-Mile Doug Spencer Edward Willett G.H. Lewmer
Mackenzie Brooks Sheena Koops Tobie Hainstock Trilby Henderson
Advertising Consultants Lorne Piett lornep@businessregina.net Chris Mish chrism@businessregina.net
3440 Balsam Grove, Regina, SK, S4V 2S4 Business Regina is published six times a year by Business Regina. We reserve the right to edit any materials chosen for publication including photographs. We reserve the right to reject or accept any article, photograph, image or advertisement. All contents of Business Regina publications are copyrighted 2012 with all rights reserved, except for original articles submitted to Business Regina, where copyright resides with the author. No other part of this publication may be reproduced without the written permission of Business Regina or its writers. The name Business Regina, its logo and material cannot be reproduced without the written consent of the publishers. The views and opinions expressed in the expert advice columns herein are those of the authors and do not necessarily represent the views and opinions of Business Regina or the companies it represents. The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavour to provide accurate and timely information, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act upon such information without appropriate professional advice after a thorough examination of the particular situation.
It’s our business to understand and help build your business. We offer businesses a range of innovative, specialized products and services. Our specially trained and dedicated Small Business Advisors and Commercial Banking Managers are committed to helping you by: • Discussing your banking needs • Offering borrowing and investment solutions • Delivering excellent personal service
Sheila Anderson
Small Business Advisor Victoria Square Shopping Centre 2223 Victoria Ave. E., #107 (306) 780-0360, ext. 233
Jim Powell
Area Manager Business Banking 1904 Hamilton St., 2nd Floor (306) 751-2215
Denise Tangedal
Commercial Account Manager 1904 Hamilton St., 2nd Floor (306) 780-0226
Roger Yee
Commercial Account Manager 1904 Hamilton St., 2nd Floor (306) 780-0222
Shirley Jacobs
Manager Cash Management 1904 Hamilton St., 2nd Floor (306) 780-0377
Call us today for an appointment and find out how we can help your business succeed. ® / The TD logo and other trade-marks are the property of The Toronto-Dominion Bank or a wholly-owned subsidiary, in Canada and/or other countries.
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BUSINESS Regina
Editorial Advisory Committee The following people are members of the Business Regina Editorial Advisory Committee. Committee members are invited to submit story ideas to Business Regina magazine as well as to critique the magazine on an on-going basis, to make the magazine as interesting and informative as possible. To become an Advisory Committee member, please send a message to: randy@finelifestyles.ca. Our Committee to date includes: • Bill Allen, Certified Financial Planner, Sun Life Financial
• Jim Grundy, Vice-President/Branch Manager RBC Dominion Securities Inc.
• Meredith Heron, Principal Meredith Heron Design
• Brad Hoffman, Co-owner Micro Age, Saskatchewan
• John Markis, Owner – Diplomat Restaurant
• Morina Rennie, Acting Dean Paul J. Hill School of Business
• Brett Wilson, President Prairie Merchant Group • Brian Leipert, Financial Security Advisor/ Partner - Leipert Financial Group
• Kenneth J. Gareau, Executive Director, Private Client Group - DWM Securities, Inc.
• Murray Sawatzky, Partner/Lawyer McDougall Gauley • Paula Bannerman, Owner – PBD Designs
• Bryan Hnatiw, President - Ecol Laser Services
• Kensel J. Tracy, President - Business Over Breakfast Clubs of North America
• Randy Beattie, President & CEO PFM Capital Inc.
• Connie Chaulk, AMP, Mortgage Broker The Mortgage Group Prairies Inc (TMG)
• Kent Archer, Director/Curator Kenderdine Art Gallery
• Roaring Women, Mandie Crawford President
• Dale Markewich, Vice-President, Corporate Services/Interim President & CEO Saskatchewan Association of Health Organizations (SAHO)
• Kevin A. Lang, Q.C. Partner/Lawyer McDougall Gauley
• Rob Pederson, Realtor – Sutton Group
• Dr. Denis Jones, Deputy Senior Medical Officer/Acting Department Head for Critical Care - Regina Qu’Appelle Health Region & Owner - Jones Group of Companies • Dwayne Melcher, President Melcher Media & Design • Fred Titanich, CMA, President CAA Saskatchewan • Gloria Archer, President Knight Archer Insurance • Holly Hetherington, President Executive Source Partners • James (Jim) Hunter, President & CEO Regina Airport Authority Inc. • Janine Wilson, Owner– Janson Homes & Realty/Windsor Crossing Developments & MLS Realtor • Jerry Engel, President of AMC
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• Kelly M. Dennis, AVP and Branch Manager Canadian Western Bank
BUSINESS Regina
• Kim Lear, Marketing and Communications Manager - MacKenzie Art Gallery • Kirk Banadyga Number TEN Architectural Group • Larry Fahlman, President Circa Office Interiors • Larry Hiles, President & CEO Regina Regional Opportunities Corp (RROC) • Laura Small, CEO Women Entrepreneurs of Saskatchewan Inc • Laurie Schulz, Managing Director Canadian Association of Family Enterprise, Regina Chapter • Lisa & Ken MacMurchy, Owners Brewed Awakening • Lory M. Neumann, Financial Advisor Edward Jones • Lynda Haverstock, President & CEO Tourism Saskatchewan
• Robert Grain, President Parkland Carpet One • Sara Londono-Sulkin, Public Relations Regina Women’s Network • Sask Motor Safety Association, Marty Cobb Executive Director • Scott Tresak, Owner – CNG Stone Products • Sheri Knight, President - Dimension 11 • Stephen McIntosh, President Factory Optical • Trina Fader, President – Trino’s Menswear • Virginia Wilkinson, President Wilkinson Communications & Consulting Inc. • Wayne Morsky, President & CEO Morsky Management Group Ltd.
Featured Contributors Writers Amy Nelson-Mile Amy Nelson-Mile is a non-fiction writer who writes corporate material and magazine articles. She has published hundreds of articles in various magazines and newspapers on a wide variety of topics, including the arts, business, education, fashion, health, heritage, human interest, spirituality, and more. She is also a writing instructor, researcher, administrator, and energy worker. She has lived all her life on the Saskatchewan prairie and feels a deep connection to the land here. Her other passions are listening to music, reading, and spending time with her husband and animals. www.amynelsonmile.net
Edward Willett Edward Willett is the award-winning author of more than 40 books of fiction and nonfiction for adults and children, and the former editor of Fine Lifestyles magazines. His most recent novel is the young adult fantasy novel Song of the Sword, set in Regina, the first book in a five-book series called Shards of Excalibur, published by Montreal’s Lobster Press. This October his first adult fantasy novel, Magebane, written under the pseudonym Lee Arthur Chane, will be released by DAW Books. From September 2011 to May 2012, Willett will be writer-in-residence at the Regina Public Library. www.edwardwillett.com
Trilby Henderson Trilby Henderson completed her BA in Journalism at the University of Regina in 2005. She spent the next several years working in corporate communications and media relations, where she mastered the art of business writing. In 2009, Henderson embarked on a full-time freelance writing career by launching Captive Ink Freelance Writing and Editing Services. Henderson’s work has been featured in several magazines, newspapers and trade publications. She also provides writing and editing services to businesses and individuals to meet their specific needs, such as the development of a company newsletter or content for a website. 306-543-1566; www.captiveink.com
Photographers Shawn Fulton Shawn Fulton’s passion for photography began in high school with darkroom developing and printing techniques and evolved at the University of Regina while he was acquiring his BFA in film production. Since, Shawn has all but abandoned the darkroom for digital photography, but still likes to play with antique and Polaroid cameras at social events to give his “party photos” a timeless quality. Shawn has a remarkable talent for lighting, which he attributes to his extensive background in stage and film. His work as a director, cinematographer and animator has been screened at film festivals nationally and he was recently featured on the cover of Saskatchewan Filmpool’s Splice magazine. Shawn lives in Regina’s Cathedral Village with his wife, Kendra, and their two children, Rosco and Suki. www.shawnfultonphotography.com
Mackenzie Brooks
Heather Fritz
Mackenzie Brooks is a freelance writer whose articles appear in several local publications, as well as, magazines in British Columbia and as web copy for a diverse range of clients in the fields of fashion, beauty and advertising. Her work has been featured in ad and media campaigns in event management and professional fundraising content. She is also a featured contributor on www.atrampabroad. com, a website dedicated to travel writing and inspiring wanderlust.
“When I am invited into people’s homes, I am always drawn to the photos they have on display,” says Heather Fritz, nationally published, Saskatoon-based photographer. “I was inspired by Shannon Tweed’s collection of small-framed family photos on display in clusters around her home. While her house is large and elegant, each display acted like a piece of art while acknowledging the importance of family in this home.” Heather has been shooting professionally for over seven years. She grew up in Alberta and has lived in the Yukon Territory, British Columbia, Saskatchewan and Ontario. Heather is the official photographer for the Saskatoon Opera and is the co-chair/founder for Saskatoon’s “The High Tea” fundraising benefit tea. www.heatherfritz.com
Mackenzie is also a dedicated arts enthusiast whose love of dance and history has taken her across Europe in pursuit of each, most recently in the dusty and forgotten corners of Spain, Hungary and Romania.
BUSINESS Regina
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What’sInside
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49 80 FEATURE STORIES 14
COVER: CApITAl pOInTE luxury Downtown living
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SOCIAl MEDIA MARkETIng with Ryan Holota
40 BUSInESS CAlEnDAR 42 pInBAll ClEMOnS get Motivated
49 DRESS FOR SUCCESS 12
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ORAl HEAlTH Q & A wITH BRETT wIlSOn BUSInESS BETwEEn YOUR EARS CApITAl gMC On Top of the nation
80 REgInA REgIOnAl OppORTUnITIES COMMISSIOn
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DEpARTMEnTS 14 38 39
REAl ESTATE MARkETIng DInIng, EnTERTAInMEnT AnD EVEnTS 49 BUSInESS STYlE 53 SpECIAl FEATURE: Dentistry 57 FInAnCIAl
68 MAnAgEMEnT /HUMAn RESOURCES 74 TECHnOlOgY 84 STATE OF THE UnIOn 86 SERVICES
BUSINESS Regina
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Capital Pointe will change the skyline of Regina and the face of Downtown.
Capital pointe Delivers luxury Downtown living to regina By Ryan Holota. Photos by Shawn Fulton. or the people who are developing the Capital Pointe project in Regina, it is about much more than just building and selling condos and a hotel. As a measure of the project’s success, Capital Pointe wants to demonstrate to the people of Regina that downtown living in the city can be a great experience, and to people from across the country that Regina can be a terrific place to live. Since the current conceptual plans for the project first came off the drawing board back in the Spring of 2010, Capital Pointe has been positioned as a landmark development in Regina. It has been described as being the pre-eminent residential location in Regina, with a 26-storey building that will be the tallest in the city (and province), and a mixeduse concept including a 10-storey Hilton
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BUSINESS Regina
hotel that will make it the jewel in the development of the downtown area. But the developers of the project believe Capital Pointe can make a major contribution to the overall development of the City. A key priority for the City of Regina, as defined by the municipal government and encouraged by the local business community, is to develop the downtown area as a place to work, live and play. Capital Pointe intends to be at the forefront of the various and wide-ranging initiatives that will be undertaken in the coming years to pursue that goal, by providing a premium facility that will serve the evolving needs of the business community for convenient and high-quality downtown housing.
“We really believe that the Capital Pointe project has a key role to play in helping develop Downtown Regina,” says project director Greg Black. “And we also believe that this project will help make people want to live in the city. We are offering a new form of residential living in Regina, with a true high-rise condominium integrated with another first-class hotel, and a host of lifestyle amenities. “Just like a new office tower serves the needs of the business community, Capital Pointe will provide significant new residential and accommodation opportunities for people who want to live or visit here,” Black says. “In fact, we think Capital Pointe is akin to having another new head office move to Regina. This project will contribute to the social fabric and economic well-being of the city, and the whole province.”
The perfect location Capital Pointe is located in the heart of the City, at the cross-roads of two of Regina’s major thoroughfares, Albert Street and Victoria Avenue, mere minutes from the Regina international airport. At the same time, it is located just steps away from downtown shopping, restaurants and entertainment, the centre of the business community, major parks and pedestrian malls, theatres, museums, libraries and city and provincial government services.
Great lifestyle advantages As part of the appeal of downtown living, Capital Pointe will provide residents with their own lifestyle amenities right on their doorstep, including in-house commercial amenities such as a pub, restaurant, gourmet food shop and an outlet for specialty beverage products. It will also offer residents their own lifestyle services, through an exclusive 24hour dedicated Condominium Concierge Program, based out of a private residential lobby, with direct access to the services of the Hilton hotel. Inside the building, the Capital Pointe Club will provide personal amenities for residents, including a fitness club and indoor pool, boardrooms, special event rooms and an intimate residents-only movie theatre.
Quality downtown living The building will have quality features from top to bottom—a “green” rooftop amenity area with barbecues, fireplace and a water feature; terraces or balconies for every condo; and heated underground parking with elevator service. “Capital Pointe offers downtown highrise condo living in Regina, at a fraction of the cost for a comparable lifestyle in other Canadian cities,” says Black. “And we think that is going to be very appealing for people who are going to be moving to Regina to take advantage of the booming economy.” Recent Reception in Downtown Regina for Capital Pointe, celebrating the opening of the Scarth Street Presentation Centre.
Rendering of Capital Pointe hotel and condominium tower. Rendering of the Lobby of Capital Pointe, which will feature a 24-hour Condo Concierge program.
Ready to build The scope of the Capital Pointe project has evolved from slightly more modest beginnings. It started as a dream for Yosup Kim and his family, who purchased the historic Plains Hotel in 2005, and wanted to build a “major brand hotel” in the city. Early plans called for a 19-storey condo building with an eight-storey hotel. By the summer of 2010, the concepts had been expanded and approved by the city. But the larger scope of the project, and the lingering effects of an international recession put pressures on the project and the Kim family sought assistance. A year ago, the Kims announced they had formed a joint venture partnership between their company, Westgate Developments, and a Toronto-based developer, Brightstar Corporation. “We are working expeditiously toward the time in the next few weeks when we can start digging for the foundation,” says Black. “At the same time, we are taking significant steps with our marketing activities to really focus on the concept of living in downtown Regina, which we think will be good for the whole city.
& n o m ’ C The City
Live In
“Not only will Capital Pointe be a landmark building on the skyline of the downtown area, but it will be a watershed project in the long-term development of the City of Regina.” BR Project’s new marketing material features a radio jingle inviting people to C’mon and Live in the City…Downtown at Capital Pointe!
C A P I TA L P O I N T E AT A L B E R T A N D V I C T O R I A
The coolest opening in town, highlighted by an ice sculpture of Capital Pointe, was the launch of a new Presentation Centre on Scarth Street by the project team.
Capital Pointe Presentation Centre 1874 Scarth St., Regina, SK p: 306.757.1205 e: info@capitalpointe.ca www.capitalpointe.ca 16
BUSINESS Regina
Planting roots in downtown regina— a livable oPtion? By Ryan Holota
egina is changing. This statement may seem obvious at first, but if you delve a little deeper into the culture and attitudes in the city, you uncover some fundamental changes in the way that people across the province are thinking. As much as Saskatchewanians like to think that our main cities are cosmopolitan, we have great lengths to travel before we reach the levels of “big cityness” that places like Calgary, Vancouver and Toronto have achieved. One of the key factors in that regard is the number of people who are living in the downtown core. For the past 50 years or so, the trend has been to push away from the downtown hubs and to spread the community across
the vast prairie landscape. Today it seems as if every family wants a 43-foot lot with a two-car garage and an open concept livingslash-dining room. Living in the downtown core was once seen as something for people who aren’t well off, or who can’t afford their dream home in the suburbs – students, single people and the elderly who just never moved away. Of course, this perception hasn’t always been shared by everyone. There have been downtown condominiums for decades, often incredibly glamorous and beautiful spaces that rival those of any Vancouver building. Lofts and condominiums with views of Wascana, filled with an interior designer’s carefully-selected items, have
existed in the city all along. And now, more and more people are looking for their own piece of it. So, what’s the draw?
it is easy being green The topic of energy conservation can be highly divisive, but whether you care about the environment because you believe in protecting it, or are simply looking for ways to save money on expenses, energy conservation can help you achieve your goals. Put simply, dense urban areas are more environmentally friendly than sprawling suburban areas. For one, the living spaces are typically much smaller than those in suburban Regina. These smaller spaces naturally require less energy to heat and BUSINESS 17 Regina
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BUSINESS Regina
cool; they also require less lighting. This has a positive effect on both your utility bills and the amount of energy that you consume each month. Driving is another area where you will save a lot of money and reduce your environmental footprint. While all of your friends are installing remote starters and letting their cars warm up for 15 minutes before a 30-minute drive downtown every morning, you get to sleep in, pour a tall hot coffee and set out for a leisurely 10-minute walk to work. With everything being so close, you’ll barely need to use your car at all. Fewer miles on your vehicle means less fuel is consumed, a plus both for your wallet and for the environment. Less wear and tear also means fewer trips to the repair shop (and a higher resale value). In fact, with Regina’s public transportation systems, you may find yourself rethinking whether you really need a car in the first place.
in the Middle of it all Some people say that Toronto is the centre of the Canadian universe, but those who live in downtown Regina may just disagree with that. Living downtown puts you in easy walking distance to many of Regina’s greatest features. Head out for supper at some of Regina’s finest establishments, watch a play at the Globe, or join your friends at one of downtown Regina’s many great pubs. Of course, you can always watch a live performance at Applause or head a few blocks south and walk around Wascana Lake. There is no end to the lifestyle, entertainment cultural events that surround Regina’s downtown. Trying to get some exercise? You are just blocks from the second largest urban park in Canada (just behind Nose Hill Park in Calgary). The truth is, you’ll never be alone in downtown Regina.
amenities, development and beauty It has often been said that Regina does not have a downtown grocery store, though the truth is there are several places to buy groceries just outside of the downtown core. There is a Safeway located on 13th Ave and there are several ethnic and organic food stores near the area. In addition, some stores will deliver groceries, and private companies will purchase your groceries at any store and deliver them to you whenever you want. However, with all the restaurants in the downtown area, you may not want to cook much anymore. Several downtown developments are in the works for Regina. The largest is Capital Pointe Condominiums which, when completed, will feature 26 floors of residential living. It is rumoured to become the tallest building in Regina. Other buildings planned, or under construction, for the area include Gardens on Rose and Centre Square Place. With the completion of the new City Square Plaza encompassing Victoria Park, the area is an even more beautiful place to spend time. In summer the streets are lined with food carts as people gather to enjoy the sunshine and each other’s company. In the winter, beautiful lights enhance the architecture, while a skating rink provides yet another way to stay active.
on the verge of a transformation Revitalization has been taking place in the downtown Regina housing market. An increasing number of housing units have been developed, and continue to be developed. Regina is growing at a record pace, and this growth is not expected to slow anytime soon. As more and more people continue to flood the city, the suburbs will expand, driving house prices up and increasing commuter time and congestion on city streets. An increasing number of people have already chosen to make downtown Regina their home. If moving here is something that you’ve been thinking about, you need to ask yourself why you haven’t done it yet. If you haven’t been thinking about it, you have to ask yourself why not? BR BUSINESS Regina
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Robert Grain Owner, Parkland Carpet One
When we did renovations at PAI Medical Group, we choose ParkLand Carpet One for their expertise in helping us select the right commercial flooring for our hair transplant clinic. The Karndean flooring is a very exceptional product. We have received a lot of compliments on how elegant our facility looks. The new floor creates an inviting atmosphere for all of our clients and guests. We love the new look of our office. It has been a great experience working with ParkLand Carpet One. In fact, I enjoyed it so much that I put new floors in my home too. Thank you ParkLand Carpet One for another great job! – Debbie Berjian, owner of PAI Medical Group, 6222 Dewdney Ave, Regina
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EXPERTAdvice What your landscaping (or lack of) says about your business We are so accustomed to seeing commercial sites with no professional landscaping, that it’s a pleasant surprise when we see one with even the smallest amount of attention given to it. Do clients care whether their lawyer’s office has gentle landscaping at the entrance? Do customers care whether their favourite furniture store’s parking lot has trees and shrubs strategically placed throughout? Does a contractor care whether the lumber yard has low-maintenance landscaping along the perimeter of the property? I believe it is all noticed and appreciated.
Heather Lowe Heather Lowe: Landscape Design Regina, Saskatchewan 306.545.1519 hlowe@imagewireless.ca
What are some reasons for a business owner to landscape their property? One of the most obvious reasons is to do your part for the environment. However, there are other, more immediate reasons. Welldesigned landscaping can tell a lot about who you are as a business. The attention paid to exterior details tells a great deal about the attention to detail a business will pay toward a client. Landscaping your site could set you comfortably one step ahead of your competition. Also, a small area, nicely landscaped at the back of your building, complete with a picnic table, offers a relaxing spot for staff lunches and coffee breaks. Slowly, we are seeing more commercial properties with landscaping to enhance their grounds. In order for a business to erect a
new building, the City of Regina requires the submission of a landscape plan that meets a number of requirements. I have designed projects for hotels, restaurant, dental office, business and management consulting firm, truck wash (for semi transport vehicles), as well as numerous apartment buildings and other businesses. Landscaping a commercial site is really no different than putting together a residential landscape. All successful landscape projects, no matter the size, begin with a plan. Developing that plan begins with a consultation. The consultation will assist in determining what it is the landscaping is to achieve and how the business wishes to present itself to the community. Throughout the design process attention will be paid to the hardiness of plants chosen, as well as their mature size and water requirements. Maintenance is always an issue of concern, whether it involves watering plants, mowing grass, or picking garbage out of planters. Sometimes a well-positioned large boulder(s) becomes the answer to maintenance concerns. Developing a simple-yet-pleasing landscape for your business should be a rewarding experience. The season is very busy, so please allow plenty of time for the design process. BR
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When in SaSkatoon, nothing BeatS the RadiSSon! $18 Million Renovation & great Rates Make Your Business or Pleasure Stay incredibly Memorable By Business Regina Staff. Photos by Heather Fritz. atty Schweighardt is the quintessential mailroom-toboardroom success story. Fresh out of high school at the age of 17 she came to Saskatoon and took a job as a dishwasher. Over the next 16 years she worked her way through just about every job in the hotel industry until, at just 33, she landed in her first general manager’s chair. In 2008 she made the move to put her skills to work at Saskatoon’s premier hotel property, the Radisson Hotel Saskatoon.
through the front doors, just moments away from the stunning South Saskatchewan River, every member of the Radisson’s staff is motivated and empowered to make your stay very special.
It’s not an easy thing to work your way up the corporate ladder these days, but Patty has something you can’t learn in school—or on the job for that matter—an unrivalled passion for the hospitality industry. Apparently it’s infectious. From the moment you walk
“In hospitality you’re creating an experience. It’s all about making sure that every person enjoys where they are and that you’re able to solve their problems and look after their needs.”
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BUSINESS Regina
The secret? Patty doesn’t measure success by awards or the four stars her hotel is granted by Canada Select: Canada’s accommodation program, but by guest satisfaction. You’re only as good as the happiness of your last check-out, she says.
Location, location, location Of course, it doesn’t hurt to have a name like Radisson behind you either. The brand has been one of the leading, full-service, global hotel companies for more than 100 years—now with 420 locations in 73 countries. The Radisson Hotel Saskatoon is located in the heart of the City of Bridges‚ just minutes from John G. Diefenbaker International Airport. It is the best hotel in Saskatoon offering the perfect atmosphere in which to do business or enjoy a vacation. Stellar views of the Saskatoon skyline and South Saskatchewan River make it even more inspiring. And the full range of amenities, including an award-winning restaurant, a fully-equipped fitness facility and the Waterworks Recreation Complex—with heated indoor pool and three-storey water slide—make the Radisson a destination unto itself. Nearby Meewasin Valley Park provides endless running and cycling trails‚ picnic areas and boat launches‚ perfect for executive outings and teambuilding activities. The city’s finest attractions are located within walking distance‚ including the Midtown Plaza (Saskatchewan’s largest shopping mall), theatres and cinemas, fine dining and art galleries and the University of Saskatchewan.
100 per cent Satisfaction Guarantee What makes the Radisson the best hotel in Saskatoon, Patty says, are the 172 associates she has the honour to work with each day. “I’m all about the staff, frankly” Patty says, “We invested 18 million dollars in this hotel. It is absolutely physically beautiful, it’s mechanically the soundest one in our portfolio, but what really sets this hotel apart from every other place in Saskatoon—and Saskatchewan, I believe—is the staff that works inside these four walls. Every hotel has a bed, every hotel has a TV and every hotel has air conditioning, what makes the difference is the service. People will come back when they feel recognized and appreciated and that’s what builds loyalty.” And the Radisson makes sure its employees have the tools to ensure a guest’s 100 per cent satisfaction with its “Yes I Can” and “Making it Right” training and incentive programs.
Business and Pleasure Following a recent $18.2-million renovation, the Radisson Hotel Saskatoon features more than 16‚000 square feet of elegant, stateof-the-art function space that is both welcoming and customizable to any requirements. Host a conference in the 7‚256-square-foot Michelangelo Ballroom‚ accommodating up to 1‚100 guests. This ballroom is perfectly complemented by 6‚200 square feet of inviting pre-function areas‚ perfect for registration or meeting breaks. BUSINESS Regina
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The 2‚042-square-foot DaVinci Ballroom boasts dazzling views of the South Saskatchewan River‚ an elegant backdrop to more intimate events, such as weddings or holiday parties. For smaller brainstorming or training sessions‚ the Verona Boardroom provides the privacy and high-tech amenities to ensure a hassle-free meeting. There are 18 function-room combinations in all‚ each filled with little details that make a big difference. The dedicated catering team will impress your most discerning guests with delicious themed buffets‚ all-day meeting breaks and banquets. Try the All-Day Meeting Package to receive all the tools you need for a dynamic function in one‚ tidy package.
The Ultimate in Business Catering There was a time that when meeting breaks rolled around, someone would plop down a tray of donuts and a pot of coffee and that was that. These days, the savvy event planner knows everybody has different dietary needs. Enter Connections Café, the Radisson’s new all-day initiative to provide nutritious and convenient snacks for all of your participants. “You always know when you go to Connections Café that there’s something for everybody,” Patty explains. “In the morning there’s cottage cheese and boiled eggs in the fridge, plus yogurts and parfaits and homemade granola bars. Everything is made fresh, inhouse by our pastry chef. Every morning it’s freshly set out and it’s absolutely excellent. Then in the afternoon, it’s that energy booster people are looking for so there’s a lot of nuts and trail mixes and cookies, and, of course, cinnamon buns. And in the fridge there’s smoothies and vegetables and dip.” Don’t worry, though, if you’ve earned your daily indulgence and want something sweet and sticky, Connections Café has something for you too.
Fine Dining “People, unfortunately, have a stereotype of hotel restaurants that they’re overpriced and the food isn’t as good as it should be,” Patty says. “That’s certainly changing. You have to be able to offer that extra service.” The Radisson’s on-site Aroma Resto Bar is not only a great “hotel restaurant,” it is one of the best restaurants in the city, period. From succulent, creative salads to gourmet pizzas—made in Aroma’s own wood-fired stone pizza oven—to entrees that rival the best steakhouse in town, award-winning Chef Trevor Robertson serves up the perfect combination of upscale yet casual dining with a flavourful influence. “Aroma is about fired-up flavours,” Patty says. “It’s about making sure we are able to offer something a little different.” You can enjoy the difference in the well-appointed restaurant or in your room—breakfast, lunch and dinner. 24
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ACCOMMODATIONS • Standard Silver Suite by Serta Two Queen Accommodations • Deluxe Silver Suite by Serta Corner Queen Accommodations • Silver Suite by Serta King Accommodations • Junior Suites • One Bedroom Suites • Executive Suite and Presidential Suite • River Room Suite • Handicap Accessible Rooms
AVAILABLE AMENITIES
• Skyline & South Saskatchewan River Valley Views • Complimentary Newspaper Delivery • Silver Sleeper by Serta Beds • Granite and Marble Washrooms • Coffee Maker with Complimentary Coffee • Hair Dryer • Iron and Ironing Board • Spacious Work Desk • Complimentary Wireless Internet Access • Dual-Line Telephone • Digital Voice Mail and Data Port • 32-inch Flat Screen LCD Television with HD Programming • Ipod Clock Radio • Suites and Jacuzzi® Suites Available • 100 per cent Non-Smoking • Accessible Rooms
AVAILABLE GUEST SERVICES
• Business Centre • Complimentary Wireless Internet Access Throughout Hotel • Recreation Options • In-Room Dining • Pet Friendly Hotel • Heated Underground Parking • Piccadilly Place Gift Shop
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MEETINGS and FUNCTIONS • • • • • • • •
Over 16‚000 Sq. Ft. of Function Space 7‚256 Sq. Ft. Michelangelo Ballroom 6‚200 Sq. Ft. of Pre-Function Space 2‚042 Sq. Ft. DaVinci Ballroom 18 Function Room Combinations Events up to 1‚100 Guests Social Events and Weddings Full Service Catering and Themed Banquets • Points for Planners Rewards Program • All Day Meeting Package
TECHNOLOGY
• High Speed Internet Access in all 18 Function Rooms • Complimentary Wireless Internet Access Throughout Hotel • On-Site Audiovisual by PSAV® • Business Centre
Suite Comfort Also included in the recent renovations were all 291 spacious guest rooms and suites complete with sophisticated décor and plush furnishings to help you feel at home while on the road. The highlights of these great spaces, though, are the luxurious beds. Created especially for the hotel by Serta, one of the leading mattress companies in the world, these comfortable pillowtop beds are sure to encourage a very restful sleep. Outside‚ views of the city and river valley serve to inspire, while inside modern amenities anticipate your every need. Wake up to complimentary coffee and the daily newspaper‚ check your email via complimentary wireless Internet access‚ or prepare for a meeting at your spacious work desk. When it’s time to call it a day‚ sink into your signature Silver Suite by Serta bed‚ pull up the 300 thread-count sheets and enjoy the 32-inch LCD flat screen television featuring your favourite programs in HD. Whether you’re travelling for business or pleasure, Patty Schweighardt and her staff look forward to welcoming you to Saskatoon. BR
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BUSINESS Regina
RADISSON HOTEL SASkATOON
405 - 20th Street East Saskatoon, SK S7K 6X6 p: 306.665.3322 f: 306.665.5531 tf: 1.800.395-7046 www.radisson.com/saskatoonca
EXPERTAdvice Consolidate and save with a HELOC your home and use it as a line of credit. The borrower makes interest-only payments on the amount used. A HELOC can be used for any purpose, but not limited to: home improvements, paying off high interest credit cards, investments and tuition or education needs.
Create Wealth Using a HELOC
Jordan Snitzler
Associate Mortgage Broker Verico 1st Choice Mortgages Regina, Saskatchewan 306.347.4605 (w) 306.591.4842 (c) jordan.snitzler@verico.ca SFSC #316051 www.1stchoicemortgages.ca With interest rates near historical lows, there has never been a better time to take advantage of the various mortgage options available. Whether you are a first time homebuyer or someone who has recently paid off their mortgage, there are many ways to put your money to work for you. One of today’s most popular mortgage products is a home equity line of credit (HELOC). Using the equity in your home has become a popular tool to generate income and consolidate debt. With the current boom in Saskatchewan, housing prices have increased steadily year after year. This has created stronger equity positions for many homeowners. A HELOC allows you to borrow up to 80 per cent of the equity in
You can use your HELOC as part of a wealth strategy to structure your mortgage so that it is tax deductible. In Canada, if you borrow money to invest in a non-registered, income-producing investment that gives rise to dividend, interest, or business income (like a dividend-paying stock or investment property), you can deduct the annual interest paid on the investment loan from your income tax. The goal is to earn more on the investment than the interest on the HELOC. This strategy can significantly help a borrower build a portfolio over time, which can be used for other investment opportunities, or retirement savings.
Consolidate Debt & Improve Cash Flow A HELOC can be used to dramatically improve your monthly cash flow by consolidating your debt. Without a HELOC, it is often difficult for borrowers to get out of the hole when they are making 19 per cent interest-only payments on a credit card, while still trying to pay down the principle. Using a HELOC, a borrower is able to combine multiple loans into just one loan, and therefore have only one monthly payment. By using the low interest rate that a HELOC provides, you are able to pay down your high interest debt more effectively. The following example shows how you can save $900/month by consolidating your debt. Let’s take three common debts such
as a credit card, a car loan and a personal loan; the total monthly payments add up to $1,200, but with a HELOC consolidated loan you would pay only $300. This amounts to a savings of around $10,000 per year (based on 3.75 per cent interest over a 20 year amortization).
More about Verico 1st Choice Mortgages Verico Financial Group employs over 2,100 brokers across the country and generates over $12+ billion in annual mortgage loans. They have over 20 preferred lenders to choose from when searching for a mortgage. The all-star team at 1st Choice mortgages creates solutions for: first-time home buyers, debt consolidation and refinancing, purchase of vacation or investment property, commercial mortgage, mortgage renewals and more.
More about Jordan Snitzler I was born and raised in the Queen City where I received my business degree, majoring in finance with a certificate of economics, from the University of Regina. I am very passionate about my career and enjoy helping my clients navigate through the complexity of the mortgage process. I will take the time to find the best rate available and tailor your mortgage to suit your needs. No matter what stage you are at, I can provide a broad range of mortgage, investment and insurance expertise.
Call me to discuss your options today! BR Verico Mortgages BUSINESS Regina
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Bill Deckert, Auto Glass Manager at Glacier Glass.
The Clear Business soluTion streamline glass-repair needs with one call By BR Staff. Photos by Shawn Fulton.
lacier Glass is proud to be Regina’s largest independent glass shop, serving the city and area for more than 30 years, offering a comprehensive range of products and services for both residential clients and an increasing numbers of commercial clients. Through the decades, the family-owned business has continued to grow. From its onset as a glass shop, it now offers everything from 24 -hour commercial emergency service to ‘while you wait’ window and screen repairs; and from auto glass to sealed windows and store fronts. Today Glacier Glass has 60 employees and a service fleet of around 20 vehicles. The staff and installation crews are experienced trades people that offer 28
BUSINESS Regina
their commercial customers a wealth of knowledge in the glass industry, from flat glass, mirrors and heavy glass enclosures, to auto glass and anything and everything else clients may need. Vice-president and general manager Jamie Halbgewachs, son of the original owners Peter and Linda now retired, joined the company in 1990 and continues towards growing and expanding the company. Increasingly, he says the company is taking its expertise to the business and industrial community, offering installation and repair of store fronts, automatic doors and all kinds of glass for schools, hospitals and businesses, both inside and out. “It’s an important part of our business,”
Halbgewachs says of the commercial side, which also offers 24/7 emergency service. That side of the business continues to grow and expand. “Glass has become more and more popular in office construction, both for the exterior and interior,” he says. Glacier Glass services, repairs and replaces all brands of commercial aluminum and all-glass doors, framing, and sealed units provided by its 24/7 service department. “As a distributor and installer of Kawneer products, we provide a wide range of commercial aluminum products from curtain wall systems, Trifab framing, window systems, storefronts, entrances, hardware and much more,” he says. Storefronts and entrances are available upon request to accommodate new
or renewed commercial projects for offices, hospitals, commercial buildings, restaurants and stores; recent examples include the new Burger Baron and the Ashley’s Home Store in east Regina. In addition to its other commercial clients, Glacier Glass also works with malls, providing everything the client may need outside or in. “We do a lot of work for management companies operating malls or other facilities,” says commercial sales manager Brent Wihlidal. “For example, we do sneeze guards, mirrors, display cases, and any other interior glass needs a business may have,” Wihlidal says. With security a growing concern in some areas,
Glacier also offers shatter or even bulletproof glass for exterior walls or other uses. “We can meet any specialized need the client may have,” says Halbgewachs. An accredited SGI repair facility, Glacier Glass can also meet all your company’s vehicular glass requirements. “We pride ourselves on being able to meet any auto glass needs, from recreational vehicles, right up to commercial vehicle fleets,” says Halbgewachs. Commercial service can be done right on-site at the client’s location for added convenience, or vehicles can be brought in to one of the company’s service bays. The kind of vehicle doesn’t
matter, says Wihlidal, “From fork-lifts to semi-trailers, we’ll work on anything with glass in it.” For all your glass needs, windows and doors, whether commercial, residential, or auto, the family and professional staff at Glacier Glass thinks the choice is commercially clear. BR
410 Quebec St., Regina, SK S4R 1K7 P: 306.545.3990 www.glacierglass.com
Polished Mirror
Jamie Halbgewachs, Vice President and General Mangaer
Brent Wihlidal, Commercial Sales Mangarer
Window Fabrication
AR Williams
Ashley Furniture
BUSINESS Regina
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CIBC in Saskatoon.
Stunning ExtEriorS and intEriorS for Your BuSinESS or HomE Commercial construction company flourishes on reputation of craftsmanship and integrity By G.H. Lewmer. Photos by Shawn Fulton, Cal Fehr and Candace Epp. 30
BUSINESS Regina
ince its formation in 2007, Regina based MPM Construction Services has quickly become one of Saskatchewan’s leading companies in commercial construction. They offer a wide array of options for design build, general contracting and constructionmanagement services for individuals or organizations planning to build a brandnew facility or renovate an existing structure. By offering top-of-the-line construction expertise along with superior craftsmanship, MPM operates with the highest standards of ethical building. Their goal is always to meet the unique budget and time frame that every project presents. In a short period of time, MPM president Mike Mattern has built a company whose overriding principle is to act with the utmost integrity through all of their services. “Our number-one priority has always been finishing the job on time, on budget and to the satisfaction of the client. We refuse to cut corners and offer second-rate service so that we can win a bid on a contract. The consistent factor to all of our work is that all of our clients have been 100 per cent satisfied with the work that we’ve done. The majority of them have gone out of their way to thank us for doing business in a manner that was straight forward and honest, without any needless complications.” A Lumsden native, Mike’s life-long engineering dream was realized when he received his civil engineering technology diploma from SIAST in 1994. Like so many Saskatchewan professionals in the early 90s, Mike moved to Calgary where he quickly found rewarding employment, practicing his craft with some of the top civil engineering and construction management companies in Alberta. “The experience I received working in Calgary was tremendous. Looking back at it now, it taught me a lot about how to run a successful business without sacrificing your ideals or integrity. In design and construction work there can be a lot of compromises that are made that are based entirely on the wrong reasons. It’s not that the people or intentions are bad; it’s just that they become circumvented for a variety of reasons. Working for other
MPM President Mike Mattern. BUSINESS Regina
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people allowed me to witness what can occur when these best intentions becomes muddied for whatever reason. I’ve learned that I’d rather do the job right as opposed to doing it for the sake of doing it. Without a healthy foundation for anything that you attempt in business, you’ll never have a strong building that will last.”
CIBC in Saskatoon.
Weyburn Condos.
Weyburn Condos.
With a desire to build his own business, and reconnect with his Saskatchewan roots, Mike returned to the province in 1997. Upon arrival he immediately started work as the contract administrator for a local engineering firm on the renovation upgrade and refinishing of the Saskatchewan Legislature Building. By all accounts, it was a daunting but ultimately rewarding experience. “The project was one of the most satisfying work experiences I ever had. The amount of detail and planning that went into that project was extraordinary. Working within an existing heritage structure posed an enormous amount of logistical challenges. Not only construction wise, but people wise as well. We always had to plan our scheduling around pre-existing work areas all the while taking into account time and financial considerations that had to be met. The project taught me a great deal on how to renovate an existing structure while it remains a fully-functioning day-today operation.” The opportunity arose in 2007 for Mike to form MPM Construction Services, which slowly but surely grew from a staff of two at its inception, to a staff that today numbers 24: project managers, administrators and field staff. Located at their newly renovated offices in Regina’s warehouse district, Mike credits the expansion and growing success of the company on word of mouth. “I would say that 85 per cent of our business has been generated through recommendations received from associates of satisfied customers that we’ve previously worked with. I strongly believe in building relationships that last long after our physical construction work has been completed. I’m always cognizant to stay in touch with all of our clients to insure that what we’ve accomplished for them is of lasting value
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BUSINESS Regina
From Left to Right: Stacey Harling, Helene Elik, Marni Moldovan, Mike Mattern, Terry Beckett, Shane Beckett and Trent Schneider
to their company. If there is an element of our work that happens to need fixing after the fact, I supervise the repairs. I personally feel responsible for the work that MPM Construction Services has done long after the fact. I strongly believe customers appreciate the reality that we don’t just walk away once the job has been completed.” Mike continues to have enormous affinity for all the projects that MPM Construction Services has completed in their five short years of existence. He is especially proud of the growing accomplishments of the commercial construction component of the company. With a diverse and challenging portfolio of projects now successfully completed, he feels that this burgeoning arm of the company is where their future as a business lies. “With all the experience that our staff has in commercial development, it’s not surprising to me that we’ve seen increased interest from clients once they familiarize themselves with our previous commercial achievements. Our strength as a company is recognizing all the detailing involved when your building a brand-
new commercial structure or renovating an existing building. The entire collective experience and knowledge of our staff lends itself to a healthy collaborative relationship with our clients. There’s a litany of detailing that many people don’t know about when they undergo a project. We take as much time as needed to ensure that the client is fully aware and understands all the different elements required to make a new build or renovation work.” As one of the highest grossing (and busiest) locations in Western Canada, the exterior and interior renovation and remodeling of the Dewdney Avenue and Albert Street McDonald’s Restaurant posed challenges that were a first for Mike and MPM Construction Services. “We had never renovated a working restaurant before, so we had a very tight window of opportunity to work with. Our assignment consisted of completely remodeling both the lobby and exterior all the while understanding that the restaurant needed to remain operative as long as possible. We worked in close collaboration with the managers and we were able to successfully complete the transformation in only eight
weeks with the drive-thru being closed for only one week of that period. Even the managers were shocked how we were able to accomplish this with such little negative impact to their business.” An equally challenging assignment was the expansion to an existing CIBC Bank branch located at 307 Confederation Drive in Saskatoon. Not only was the expansion completed without affecting the daily operations of the bank, the interior upgrades were accomplished within a tight 14-day timeline. It wasn’t easy, according to Mike. “Many individuals associated with CIBC could not believe that we could turn-around the project on such a reduced schedule. Since we only had two weeks to actualize the interior upgrade, every minute counted. I can’t thank all my staff enough for all the hardwork and successful planning that they put into the project. We were able to finish the exterior expansion without disrupting day to day service as well as completely transforming the interior in the time that was allotted to us. Everyone at CIBC was shocked. The individuals at the bank who were at first skeptical as to whether we could get the job done are now our biggest supporters.” BUSINESS Regina
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McDonald’s in Saskatoon.
McDonald’s in Saskatoon.
McDonald’s in Regina.
With completed projects as diverse and varied as a Communiplex addition in Moosomin, a weigh-scale renovation in Kindersley and a brand-new infant and child entertainment center in Regina, Mike and the staff at MPM Construction relish the opportunity to try their hands on assignments that are fresh and unique. “What I love most about our staff is that they are always open to new projects and taking innovative approaches. We’re always trying to find different solutions to pre-existing problems so that we can make what seems to be an extraordinarily difficult challenge become ordinary in our hands. One of the projects that we’re bidding on at this time involves removal and reconstruction of a working boilerroom floor in a 100-year-old building. It’s been a lot of fun putting our heads together to determine the most efficient and cost34
BUSINESS Regina
effective way of accomplishing this. I think everyone at MPM Construction feels that the only way we can grow as a business and as technologists and technicians is by understanding that engineering and construction is both a practical and a creative concept that should always be viewed with open eyes and a fresh approach.” Having always viewed life from an optimistic vantage point, Mike is eager for the new projects that lie ahead for MPM Construction Services. “One of my favorite parts of this job is meeting new people and collaborating with them to make their dreams become a reality. Construction is a harmonizing force that does a lot of good in the world. I’m happy that I’m associated with an industry that is of so much benefit to individuals and communities alike.
McDonald’s in Regina.
I’m proud that MPM Construction Services honours those principles of harmony and growth.” MPM Construction Services is located at #200-1170 8th Avenue in Regina. You can reach them by calling 522-1988 or visiting them online at www.mpmconst.com BR
MPM Construction Services Ltd. 1170 8th Avenue Regina SK S4R 1C9 p: (306) 522.1988 f: (306) 522.1989 e: admin@mpmconst.com www.mpmconst.com
“When researching window companies, I found there were such mixed reviews on so many of the window companies in Regina. Some companies may be good installers, but don’t make their own windows. When meeting with Northome, we were impressed by their product knowledge, the fact that they make their own windows, and how they offered so many options to make our windows function better than the originals.” “I continue to highly recommend Northome to anyone thinking about getting windows replaced. The staff are an absolute pleasure to work with - true professionals with high standards when it comes to the quality and installation of their product. Our windows make an incredible difference in energy efficiency, and look stunning as well.” – Cindy Kobayashi
10 years Later “It was a good investment. Anyone that asks about our windows – the answer is always the same…”Get Northome Windows & you will be trouble free!” - Herbert & Irma Zerbin, Windows installed July 23, 1999
20 years Later “We are very satisfied with your windows and service. They are still frost free. It was a very good investment.” - Henry & Mary Romanovitch, Windows installed December 20, 1990
Wrap Your home iN Comfort Northome Comfort WiNdoWs high Quality – saskatchewan made
our goal is to ensure you learn why our window system stands up to saskatchewan’s severe weather conditions and save you money. our custom made windows are manufactured right here in saskatchewan and installed by
Get your Free quote today! p: 306.570.1800 e: northome.regina@sasktel.net www.northomecomfortwindows.com
our experienced team.
TM
Canadian Window and Door Manufacturers Association (CWDMA)
Management and staff at SucceSS Office Systems.
FRuStRAted with YouR CuRReNt oFFiCe SYSteM SuppLieR? Six Great Reasons to Switch to SuCCeSS office Systems
100% Saskatchewan owned and operated Market Leaders in colour/black and white digital imaging systems, facsimiles, printers, scanners, digital duplicators and document management systems we work hard to understand Your Requirements (we use doCutivity) we provide MpS “Management print Services” to deliver the whole Solution determined to Keep the Costs down Committed to Customer Care – Local Service dispatch & Supply distribution
SucceSS Office Systems 1774 McAra Street, Regina, SK S4N 6L4 p: 306.721.4066
e: charuk@successos.com
w w w. S u c c e S S O S . c O m
Testimonial In the three years since we purchased our brokerage we have continued on with existing service provided by Craig’s firm. The relationship has always been built on a strong sense of commitment and exemplary service. In the insurance industry we heavily rely on our ability to provide our clients with policy documents and contracts on time every time. We know we can count on the reliability of SuCCeSS Office Systems products and are secure with their ability to handle our service needs. - Scott Schultz, Schultz Gareau Insurance Agency Ltd. BUSINESS Regina
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Social Media Marketing avoiding digital Sharecropping By ryan Holota I am an outspoken proponent of social media–I built my own business using social media and I teach other businesses how to use social media. I’ve seen how businesses use it well and I’ve seen them make a lot of mistakes. In general, making mistakes is a not a bad thing–the rules for using social media for business are in a constant state of flux, and the people who benefit the most are those who are trying new things. Sometimes when you try new things, you make mistakes. However, one mistake that I repeatedly see is businesses that rely solely on one social-media platform for all of their digital marketing. It is a dangerous practice. Digital sharecropping is the term used to describe businesses who build their entire online marketing plan around a platform to which they do not have the rights– Facebook is the most common example. Rather than investing money in their own infrastructure and having a website, blog, and email contact list, businesses put up a Facebook page and begin to use it as their home on the web. What’s wrong with this? You don’t control anything about Facebook. Facebook is notorious among digital marketers for changing the way they operate on a whim, with little to no regard for the people who actually use their services. You give away the rights to every piece of content that you post to your Facebook account, with nothing in return. Did you read the Facebook end user license agreement when you signed up? Did you just click “I agree”? Though it seems unlikely at this time, what happens if Facebook goes out of business? Talk to some people who built their businesses around MySpace and see how that worked out for them. The first step in digital marketing, including social media marketing, is to 38
BUSINESS Regina
always develop a stable home for all of your content. This means a website for which you own the domain name (.com if possible), and is hosted on a paid server. Now you control the URL, you control the hosting and you have total control of the site. You can post content to your heart’s content and know that it will always be secure. In general, the proper way to use social media is to post content on your site and link to that content from the social media platforms. Post an excerpt of a blog post on Facebook, and link back to the complete content on your own site. This also allows you to measure the effectiveness of each platform. It’s great to comment on other people’s walls, to respond to comments on your wall and to engage your customers on Facebook. Go ahead, host a Google + Hangout for your best customers, and by all means talk to them on Twitter. But don’t rely on those platforms as your own corporate website. Though it may take a few more steps at the beginning, you will never regret investing in a website that you control. BR
Ryan Holota Business Regina Contributing Editor
We are Worth the drive Planning a business meeting?
Call or book your reservation online today! 306.775.5888 | www.silverssteakhouse.com Open Daily at 4:00 pm • Sunday Brunch 10:00 am - 2:00 pm 1060 Pasqua Street North, Regina, SK S4X 4V3
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Child ave
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our private room is available for corporate functions, special events and business meetings. Call to inquire about booking our facility for presentations or off-site meetings during the day.
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Upcoming conventions, Trade Shows, Workshops and Events
March
april
March 28
aPriL 3
Estevan chamber Luncheon with Premier Brad Wall Estevan chamber of commerce 1209 5th Street p:306.634.6630
SGS Policy change Lecture Series: Organizing the care Work Economy JSGS Window room, 2nd Floor, Gallery Building, University of regina, college avenue campus p: 306.585.5869 e: js_outreach@uregina.ca
March 29
aPriL 5
regina Spring home Show Evraz Place www.reginaspringhomeshow.com
2012 Paragon awards Dinner Delta regina p: 306.757.4668 e: info@reginachamber.com
aPriL 11 how to respond to requests for Proposals Women Entrepreneurs of Saskatchewan inc. 100-1919 rose Street p: 306.359.9732 e: info@womenentrepreneurs. sk.ca
aPriL 13 Dr. Phil Live Brandt centre tf: 1.866.994.2555 40
BUSINESS Regina
april
May/June
aPriL 14 – 15
May 12
Majestics car Show regina Exhibition Park p: 306.569.1606
Science rendezvous University of regina www.sciencerendezvous.ca/2012
aPriL 19
May 26
Mayors arts and Business awards conexus arts centre www.mayorsartsandbusinessawards.ca
rcMP regimental charity Ball rcMP heritage centre 5907 Dewdney avenue www.hopeshome.org
aPriL 20 - 22 hearTland artists’ Guild Show/Sale argyle Park community centre 35 Gavin crescent e: s.b@sasktel.net
aPriL 27 – 29 Body, Soul & Spirit Expo conexus arts centre tf: 1.877.560.6830
JUnE 6 Progress 2 capital Business Planning competition awards night regina regional Opportunities commission casino regina Show Lounge www.reginaroc.com/p2c-awards-ticket-purchase
JUnE 20 – 22 Western canada Farm Progress Show Queensbury convention centre p: 306.781.9345 e: cheibein@evrazplace.com
*if you would like to have your event listed in these pages, please email your event to editor@finelifestyles.ca. BUSINESS Regina
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Don Narcisse and Michael “Pinball” Clemons
IntegrIty at the heart of LeadershIp strategies from the mind of football legend Michael “pinball” Clemons By Ryan Holota Photos by Shawn Fulton. 42
BUSINESS Regina
At only five-foot-six, Michael Lutrell “Pinball” Clemons has had an amazing career in football. Born in Dunedin, Florida, Clemons graduated from the College of William and Mary with a degree in economics. He played football for the school team and was named a Division 1 AA All American. He was drafted by the Kansas City Chiefs NFL Team in 1987. In 1989 he joined the Toronto Argonauts and was named Player of the Game in his very first match with the franchise. He would play with the Argos until the year 2000, earning three Grey Cup rings and setting many team and CFL records. Over his career he amassed 25,438 yards, more than any other player in either the CFL or the NFL.
In the year 2000 he became the head coach of the Argonauts, left that role to become the President of the organization and returned as the head coach. In 2004 he led Toronto to a Grey Cup victory. Eventually he stepped down to become the CEO of the club and now maintains an active role with the organization as the vice-chair. Football has been good to Clemons, but he’s been good for football too. As a player, he was an enormous success; one of the most popular Argonaut players of all time, his jersey number 31 is one of only four that has been permanently retired by the organization.
Matt Domingez
Clemons is active in his community where he works with many charities and non-profit organizations. He opened his own foundation in 2007 – the Michael ‘Pinball’ Clemons Foundation – the vision of which is to “quicken academic excellence, infuse depth of character, promote health and vitality, and inspire generosity in our youth.” Clemons is also a driving force in the business community as an entrepreneur and motivational speaker. He has started several successful businesses and travels the nation speaking at business, charity and motivational events to share his message. It was one of these speaking events that brought him to Regina to a charity event intended to raise money for the Reach program at Western Christian College.
Michael “Pinball” Clemons interacting with his audience.
Pinball Clemons earned his moniker because of the way he was able to navigate through a field of enemy combatants – his coach felt that he looked like a pinball, spinning and bouncing through the field. He hasn’t lost an ounce of energy since he stopped playing; he is a high energy speaker who talks fast, gets the audience involved and makes sure that everyone has a good time. Rather than standing at a podium, he walks through the crowd, stopping his talk to introduce himself to people or to touch base with those he has met before. For many speakers this would freeze the energy in the room and interrupt the flow of the event, but for Clemons it is part Don Narcisse, Michael “Pinball” Clemons, Matt Domingez and Lisa Peters. BUSINESS Regina
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Michael “Pinball” Clemons signing autographs.
of the event and a perfectly acceptable practice. Speaking on theme of leadership, here are a few of the notable messages Clemons delivered to his Regina audience.
“Leadership is simply influence,” Clemons says. “You can either educate or inspire.” For Clemons, educating and inspiring people is his job. Inspiration is much more than just a buzz word to him, it means living your own life with purpose and doing the best that you can in every situation. It’s accomplished by holding yourself up as a beacon to others, not to be exalted, but to show others that it can be done. Clemons recounted the story of his retirement as head coach in 2007. He quit because one of his daughters was entering high school, and he wanted to spend more time at home to help and guide her through. In fact, he had shared his plans withh the Argonauts when he was hired for the job three years prior. In his mind he was simply doing what he had said that he was going to do. “Today,” he said, “I’m not going to ask you to do something. I’m going to ask you to be something. 44
BUSINESS Regina
“You gotta know what is driving you. We have a real pandemic in our society, and it isn’t H1N1. It’s a pandemic of style versus substance.” Clemons went on to recite Dr. Bob Moorehead’s famed essay, The Paradox of our Age, which begins, “The paradox of our time in history is that we have taller buildings, but shorter tempers; wider freeways, but narrower viewpoints; we spend more, but have less; we buy more, but enjoy it less. “My greatest strength,” said Clemons, “is that I understand just how important I am not. I’m the husband of Dianne, and the father of Rachel, Raven, and Rylie. You gotta know what is driving you, and live your convictions. “When you put your feelings ahead of your convictions you end up apologizing a lot. When you put your convictions ahead of your feelings it doesn’t always feel good. But when you do the right thing you’ll feel good later. We’ve seen how leadership has faltered when integrity has been missing. Integrity counts for something.” Clemons asked the audience to put themselves in the shoes of their coworkers and to understand what they are facing in their lives—to avoid trying to change people, and instead help them
grow. “We don’t want people to change, we want them to grow. Trying to change people always creates conflict, but when we help people to change we create happiness and loyalty,” he said.
“The purpose of life is to grow, the nature of life is to change, the challenge of life is to overcome, the essence of life is to care, the opportunity in life is to serve, the spice of life is to love, the secret of life is to befriend. But the true beauty of life is to give.” To sum up his message, Clemons left the event offering four suggestions to the audience. “One, sit in your convictions, even when it is uncomfortable. Two, work hard. Three, balance passion with compassion. Four, help each other be right, not wrong.” BR
How tHe world’s biggest Hotel cHain sets itself apart In 2008 Best Western International set a vision to become the leader in the hospitality industry, delivering superior customer care. With that in mind Best Western came up with a plan to certify a Champion in each of its 4,200 hotels across the globe with the “I Care” certification to trains all hotel staff in Best Western’s vision. This is an important year for Best Western as they celebrate the brand’s 65th birthday, while leading the industry in many ways: In 2008, Best Western Seven Oaks owner Glenn Weir began training all employees to be more proactive in asking guests for feedback. This has tremendously contributed to an increased amount of new and returning guests. In 2010 Mr. Weir replaced all the rugs and provided new “linen triple sheeting” bedding to enhance the look and comfort of the rooms. That same year the hotel became 100-per-cent smoke free. The hotel also joined the “Green Key Hotels” of North America and started an extensive recycling program. Microwaves and mini fridges were added to all the rooms and the televisions were replaced with flatscreen LCDs. Wireless internet speed was also increased tremendously for corporate guests. The Best Western Seven Oaks is aware of its niche in the sports market and wants to
ensure the needs of these guests are met during their stay. With that in mind Mr. Weir has improved the indoor Sea Slide Pool area. Renovated with coconut trees, a tiki-hut, a barrier reef and a light house, it doesn’t matter how cold Regina gets, being inside the 25-degree courtyard always feels like the tropics. The mission of Best Western Seven Oaks is to be the first choice for all groups, families and individuals for short- or long-term visits to Regina. The Best Western Seven Oaks is the recipient of the 2010 Chamber of Commerce of Regina Paragon Award in the area of Employee Diversity. Mr. Glenn also focuses in supporting our community and in 2011 we decided to sponsor the Co-operator Centre in Regina. One of the five skating rinks at the facility is named, “Seven Oaks Rink” and the board room is named, “Best Western Board Room.” BR
Best Western Seven Oaks 777 Albert Street Regina, Saskatchewan S4R 2P6 p: (306) 757-0121 f: (306) 565-2577 tf: 1-800-667-8063 www.bestwesternsevenoaks.com
HeRe is wHat some of ouR guests Have sHaRed witH us: “Home Away From Home” - glen tymiak i have stayed at the Best western seven oaks Hotel in Regina many times. the service, friendliness of the staff and cleanliness of the hotel makes me come back over and over. Having a restaurant under the same roof is certainly a plus. i have also used the “Park and fly” service and it is great to know that i will be looked after. the swimming pool area is also such a lovely place to relax in this home away from home.
“Great Visit” - tim Britton i stayed at the seven oaks with the rest of the families from my daughter’s Ringette team. all the staff i dealt with were very nice and the service they provided was good. our room was also nice and clean which was something i appreciated. Having a very clean room is one thing i personally expect when i book into a hotel and it is not something i would be willing to compromise on. we also had a pizza party down in the pool area and that went very well too. BUSINESS Regina
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For over 30 years the China Doll Restaurant has offered Regina a full menu of the most popular Cantonese style Chinese food expertly prepared by the most experienced Chinese cooking staff in the business. We have developed a successful formula to deliver consistent results both in food quality and service that stands the test of time and our longevity in business is testament to that fact. Whether you choose to dine in, take out, or have your order delivered, you will not be disappointed!
*Prices subject to change without notice. Taxes, delivery charges, bottle deposits extra* © Copyright 2012 “China Doll Restaurant & Lounge”. ® China Doll Foods Ltd. All rights reserved.
REGINA’S NEWEST HOT SPOT RESTAURANT AND COCKTAIL LOUNGE GREAT FOOD/ HOMEMADE PASTRY AND DESSERTS SOPHISTICATED AND RELAXING ATMOSPHERE
table 10
restaurant & cocktail lounge
2118 Robinson St. Regina, Sk. 306.543.8836 www.table10restaurant.com
SWEEP IT!
To date, Saskatchewan people have recycled 25 million pounds of used electronics. Now companies and organizations can keep that momentum going by contacting the Saskatchewan Waste Electronic Equipment Program (SWEEP) to recycle large volumes.
SWEEP covers all costs associated with pick up and processing and only uses approved partners for pick up, reuse, recycling and processing. Using SWEEP approved partners ensures end-of-life material is handled responsibly and that data security is top of mind. Please call SWEEP at (306) 373-9336 to make arrangements for large volume pick-ups. IN REGINA AND AREA? DONATE IT! In addition to SARCAN depots, the Regina Food Bank is a new approved collector for SWEEP and can pick up large volumes of used electronics at your place of business. By donating to the food bank, you’ll help families in need by raising funds for the food bank’s charitable food security programs. CONTACT THE REGINA FOOD BANK: (306) 791-6533 ext. 237 or 1-800-567-8008 EMAIL: recycle@reginafoodbank.ca FOR MORE INFO: Visit www.sweepit.ca
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BUSINESS Regina
Dress for success By Trilby Henderson
closet full of clothes, but nothing to wear. Another outfit that looked great‌ on the mannequin. Getting dressed should be a simple task, yet many people have a hard time finding clothes that not only fit well and look great, but also help them to achieve the right image. BUSINESS Regina
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In business, as in many other aspects of life, the way we present ourselves can have a huge impact on our overall confidence and success. This is why more people are choosing to invest in professional help, such as that provided by a personal image consultant, to make sure the image that they are putting forth matches their personal and professional goals. Kara Lachance knows full well what a difference a personal image consultant can have on helping a person feel and look great. Last year, Lachance left her role as an at-home daycare provider for a career as a mortgage associate. She knew the comfortable clothing she was used to wearing wasn’t suited to her new job, but with a new career and two young boys of her own to look after, she had neither the time nor the desire to shop for clothes. “I work from home for the most part so I'm still really struggling with my wardrobe because I'm at home all the time,” said Lachance. She needed a wardrobe that would work for her throughout the day, whether she was running an errand or meeting with a client. Then her husband surprised her with the perfect Christmas gift - a certificate for a personal image consultation with Regina stylist Riley Lawson. Lawson met Lachance at her home and began by helping her to sort through the items she already owned. “Everybody said, "Oh it's like that [TLC] show, What Not to Wear, but she was so professional,” said Lachance. “She wasn't pulling stuff out of my closet and saying, ‘Oh, this is awful’." Rather than ridiculing Lachance’s wardrobe, as show hosts Stacey London and Clinton Kelly are so apt to do, Lawson took time to explain why some of the items Lachance had purchased weren’t working for her.
Karey Kapell, Owner of Stella and Sway, and customer Kara Lachance.
Lachance said she finally discovered why many of the shirts she had previously bought were not giving her the look she wanted. "They were nice tops, but I just never understood why they didn't look great on me. I thought maybe I was just wearing the wrong pair of pants, or if I could just finish that top with better jewelry or something,” she said. Instead, Lachance learned that the shirts were actually too short for her body type. "Kara, like most of my clients, knew she didn't like certain styles but she was unsure why,” explained Lawson. “Everyone has instincts and reasons why they like certain items over others, and once you know the guidelines it's easier to know why those gut feelings come up, and then next time you can hopefully bypass them altogether by only trying on the items that follow your guidelines." “One thing that stuck in my mind was if you've got a $600 budget for the entire year for your clothes, she said spend $400 of that on your bottoms,” said Lachance.
“Everyone has instincts and reasons why they like certain items over others, and once you know the guidelines it's easier to know why those gut feelings come up, and then next time you can hopefully bypass them altogether by only trying on the items that follow your guidelines." 50
BUSINESS Regina
“I think I will have way more fun shopping for myself now.”
“Tops are fashion-forward and ever-changing so why spend a ton of money on something you may not wear six months from now? Instead, spend money on a good quality pair of jeans or pants that you can take into next year, [or] two years from now even,” said Lawson. Lachance said she questioned Lawson on everything from socks to accessories, and was impressed by the amount of insight she gained from the experience. Lawson also made her a portfolio to refer to, so she
needn’t worry about forgetting any of her ‘rules’. Now, LaChance said she feels much more confidant when shopping, knowing she won’t waste time or money buying clothes that aren’t a good fit. "I think that's going to help me because I'm not somebody who has a lot of time to shop, and shopping seems like a burden to me because of that,” said Lachance. “I think I will have way more fun shopping for myself now,” she said. BR
Trilby Henderson and Jenny Hart shopping at Stella and Sway.
Karey Kapell, Owner of Stella and Sway assisting customer Kara Lachance.
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Its not what you pay, its what you say...
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Trinos Trina Fader owner of Trinos Men’s Wear and Singer Songwriter Blake Berglund. *Request a free Blake Berglund CD Compliments of Trino’s (while quantities last) Guitars for photo shoot provided by Long and McQuade.
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MAINTAINING YOUR GOOD HEALTH AND YOUR GOOD LOOKS By BR Staff f you don’t use it, you will lose it. Anyone who has ever been laid-up, or even just felt a little, knows the truth in this. We don’t tend to think it applies to our mouths though. When a tooth is gone the underlying bone no longer has to support the pressure from chewing, which formerly provided a healthy stimulation.
the loss of bone. Much of the jaw bone exists to support your teeth and when you lose teeth, the jaw bone slowly melts away. Furthermore, once there is a gap, your other teeth will start shifting to fill it.
There are many reasons why someone might lose a tooth or teeth, including accident, sports injury, or natural decay. Most people would never think about walking around without their front teeth, but often forgo replacing back teeth.
Fortunately, dental technology has become so advanced there are options that are now almost as good as having your natural teeth. In the case of a tooth claimed by decay, your dentist might recommend a crown. A crown is a prosthesis that completely covers or encircles a tooth and is a wonderful solution when the tooth root is still intact.
It’s not a good idea. As we age, our faces shorten creating the harsh lines we often see on the faces of older people. Part of the reason for facial shortening is
Where one or more teeth are gone, a bridge is quite often used. Bridges comprise an artificial tooth, or teeth, anchored to your other teeth. Then, of
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course, there are dentures, which are generally used in cases where periodontal disease, malnutrition or some other cause has claimed a person’s entire set of teeth. These days though, many people are opting for dental implants. They are not that much more expensive than other solutions—maybe even less so over a span of 30 or 40 years—they have a longer lifespan, and are much more like your natural teeth. They do require surgery, however. Most implants now are “root-form” implants made of titanium. They are embedded in your jaw, then your remarkable body fuses the surrounding jaw bone with the surface of the implant, effectively replacing the root of the tooth.
Why Implants? Because implants are much more similar to your natural teeth, they help maintain your face and jaw structure. Dental implants push on the bone in a manner similar to natural teeth and probably come closest to natural teeth compared to other types of dental restorations. This can reduce bone loss and keep you looking younger, longer. Furthermore, it feels more natural. With other dental solutions, if the root is gone it causes many people to complain about a lack of sensation in their mouths. Implants will also keep your remaining natural teeth from shifting around, which can cause chewing problems and/or speaking problems, as well as, lead to further tooth loss.
They also last much longer. A traditional dental apparatus may last five to 10 years. While that might not be that big a deal—kind of like replacing your glasses—implants are usually good for 20 years or more.
Of course, there is only one way to find out if implants are the right choice for you and that is to visit a dental professional.BR
Finally, while the primary function of teeth replacements of all kinds is to maintain health, the added benefit of maintaining a beautiful smile certainly does not hurt. Most people easily make the connection between healthy jaw and healthy teeth, but would not immediately guess that healthy bone is also required to support full and beautiful lips. Of course, there is only one way to find out if implants are the right choice for you, and that is to visit a dental professional.
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Wal Mart
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Coleman St.
Victoria Ave.
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3291 Quance St. E. | Regina, Sk. | 306-584-2833 | toll free: 866-584-2833 email: info@signaturesmiles.ca 56
www.signaturesmiles.ca BUSINESS Regina
EntrEprEnEurial ExcEllEncE the mad mission of W. Brett Wilson By Quinn Bender By Quinn Bender. Photos by Heather Fritz. BUSINESS Regina
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The philanthropic endeavours of W. Brett Wilson are legend, and you’re as easy to find him in the pages of society columns as on the cover of Canada’s top financial publications. Known in financial industry for his role in co-founding FirstEnergy Capital Corp., and his own private investment bank, Prairie Merchant, the self-made mogul is also known as the “capitalist with heart.” (He plans to give away the bulk of his wealth before he dies.) But don’t be fooled. This man means business. s an investor and host on CBC’s Dragons’ Den, he put the cool in entrepreneurialism by keeping his eye on profits while pushing others to reach their financial potential. It’s not enough for Brett Wilson to succeed; he wants everyone to join him. As evidenced by his funding of the Wilson Centre for Entrepreneurial Excellence at the University of Saskatchewan, his alma mater, he’s on a mission to teach businesses and individuals the benefits and necessity of solid entrepreneurial thinking. You really push entrepreneurship on Canadians. Why is this important? Why can’t Brett Wilson be successful on his own—why do you want everyone to join you? First of all, let’s define entrepreneurship. To me, it’s a way of thinking. It’s as relevant to the Prime Minister’s office as it is to a church, to running parts of the military, as it is to business and academia. Entrepreneurship is a way of thinking where you don’t assume someone else is going to do it. Where you look for and take a competitive advantage in terms of how you’re going to accomplish something. A lot of people, especially in the academic world, have combined small business and entrepreneurship. These to [concepts] always go together, but they need to be separated. Small business is how many entrepreneurs start, but, for example, when Murray Edwards bought half a billion dollars worth of oil sands, and then put a 5- or 10-billion dollar plant on top of it-that’s entrepreneurship. That’s not small business. Maybe it’s too risky an endeavour for most people. Entrepreneurs are often viewed from people on the outside as risk takers. There’s sometimes some truth in that, but for the most part I look at entrepreneurs as people who view risk differently. It’s not like we get a thrill going to Vegas gaming tables and throwing the dice. Look at your magazine, for example. You guys got the first one off the ground [Fine Lifestyles], and now you’ve got this business magazine off the ground, and now you’re going to do this, and then this. It’s very sequential. Someone looking from the outside though will say, “What the hell are they thinking?” Once it’s successful people will always say they expected that. But again, it’s about altering the perception of risk.
Have you always believed that—altering the perception of risk? It took some time. I was on an airplane once from Calgary to Toronto with a client, and he asked me if the guy I was working for at the time could turn our firm into a full service investment bank. And I paused. Because I didn’t want to bad mouth my boss. But in that pause, this client said, “Don’t worry, you don’t have to answer that. But just so you know, if you ever go out on your own, I would hire you.” Well, that took all the risk out of the decision for me. I then went out on my own. Now, this guy didn’t hire me for more than two years. But in the back of my mind, because he said he would hire me, I knew someone else would hire me. I know what I’m doing and I’m good at what I do. He took the risk out of the decision. It comes down to perception of risk. And perception, for most people, is reality. Why not just work for someone else? There’s nothing wrong with that. Never criticize that. You can be entrepreneurial working for someone else. I’ve got some very entrepreneurial guys working for me, in a very entrepreneurial environment. But they’re employees. That said, they’ve got a share of the upside, and I set them up so they have every reason to think like entrepreneurs. The way the Prime Minister runs his office: very entrepreneurial. I disagree with him on lots of things, but I love the fact that he makes decisions. To be an entrepreneur you can’t sit on your hands and say “I don’t know, I don’t know, I don’t know.” You have to be willing to make a mistake. And you can’t be afraid of the consequences, because generally it’s through those consequences that you learn. From learning comes experience and from experience comes good decisions. You were the first to graduate from the University of Calgary with an MBA specializing in entrepreneurship. Yes, but the interesting thing is, there were four or five others qualified before me, but they didn’t want to take it. They were afraid
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they wouldn’t get a job in the corporate world because of the perception of what an entrepreneur was. What does that tell you? It’s a shame; entrepreneurs thrive in the right corroborate environment. Did you have mentors? After school I worked for McLeod Young Weir Limited. It was a phenomenal learning curve, working alongside people who would become the iconic leaders in the investment banking industry: J.S.A. MacDonald, he went on to run Enterprise Capital, he was one of the top merger and acquisition minds of the country; Dan Sulivan, later chairman of the Toronto Stock Exchange and Consul General of Canada in New York; and David Wilson, who recently retired as head of the Ontario Securities Commission. They were my bosses. I saw how they did work, how they built relationships, how people relied on them. I wanted to be like any one of them when I grew up. They were amazing role models. In what ways did they mentor you? They mentored me in that they were my bosses. I worked for them, but they never took me under their wing. This goes to a point I often like to make. I’ve said Richard Branson was a mentor of mine over many years, and he’s never met me. I watched what he did and I read about him. There is so much you can do to learn from a role model that you like. You don’t have to ask them “what should I do?” You should just be able to look at them and make your own mind up. I’m often asked for mentorship by budding protégés, but I just tell them my entire mentorship program is on the internet. There’s 50 interviews and 20 videos [on my website]. Read them, watch them all. Your philosophies shifted at one point. Where once you were driven by success in business, after surviving cancer you now prioritize time with friends and family. Does that subtract from your economic success? No. It really doesn’t, but that also ties into another conversation about the definition of success. There’s a movie about Aristotle Onasis, where Jackie [Onasis] asks him, “How much is enough?” Aristole takes the cigar out of his mouth and slowly replies, 60
BUSINESS Regina
“More. More is enough.” I always thought that was a great line. It took me 10 years to appreciate how pathetic that really was. But that’s how I lived—more!—for a long, long time. Cancer gave me permission to say “screw you” to everyone. Literally everyone. Partners, clients, suppliers, people wanting me to donate money... just leave me alone, I’m busy fighting for my life. And it was in that space that I came to appreciate the importance of my health, my family and my friends. The rest all fits in. I still have my career. Am I still busy? Yeah, I take 100 flights a year, but 20 of those are chasing my kids down to wherever they are in the world. In your mind, was Dragon’s Den a fair representation of entrepreneurship and of the deal-making process? CBC’s mindset was that for this format to work, everybody had to be mean, to tear people apart. I disagreed. Critisism is free. You don’t have to be all that smart to criticize. You don’t have to have a wallet to criticize. You don’t have to have any courage to criticize. But if you actually want to make a deal, you have to have money, you have to have intelligence and you have to believe in yourself. I wanted to do deals, and I think that’s why they hesitated bringing me on. Now, everything I do has a profit motive; I just get value out of helping people. The other Dragons closed almost no deals. But the way I saw it, that handshake I made on television was real. I was committed to doing my best to get a deal done with you, so long as everything I was led to believe was honest and the business plan was genuine. Half of the 60 deals I made passed due diligence. And all of my Saskatchewan stuff is rockin’. They’re all in my Top 10. Did you do business any differently on Dragon’s Den than you do with your bigger projects? No. I invest in people. Always. I have to have some belief in the product, of course, but I really need to believe in the person, because if the person fails, I’m stuck with the product. The people I invest in must have passion.
Have you always been passionate with what you do? When I didn’t I had to move on. Don’t be afraid to do that. You can’t sweat the small stuff. I know a guy worth $250 million who spent the bulk of last year suing someone over $1 million. Is it a lot of money? Sure, but not to him. Was it about principle? Sure. But the real principle is that your life is worth more than that money. You must have come to that philosophy by making some mistakes. Oh, sure. I’ve made mistakes. I’ve spread myself too thin. What about Petro Bank? Where did you dig that up? [Laughs] Yes. I had 2 million shares. It would be worth $100 million today. I don’t beat myself about it. But let’s flip it around. I bought at $1.60 and sold at around $5. I did alright. What did you learn from that? You do learn something from everything, but generally speaking, I’m a long-term shareholder. I Always sell when management sells, because they know everything about the company. That’s where most of my liquidity has come from in the last few years. You visited the Occupy Calgary protest. Why? It was really hard to define what Occupy was. But in all cases it’s groups of people that want to be heard. If you listen to them, the problem will probably go away. You don’t have to agree, but you should listen. We all want ethical governance and we want corporate greed to be minimized. The collapse we had in the economy in 2008 was blamed on a crisis of credit. And yes, that’s true, preceding that—and I talked to George Bush about this when he was sitting here, in Saskatoon—it was really a crisis of morality on Wall Street, and a crisis of leadership in corporate America. [Bush] said he absolutely agreed. What’s been the highlight of your professional career? If I had to pinpoint two highlights of my professional career, it would be emceeing the Premier’s [Brad Wall] dinner and receiving the order of Canada. They’re on par. It meant so much to me to be asked to come back to Saskatchewan. It showed how much respect this province has for its graduates. You have a lot of faith in this province, economically speaking, don’t you? Absolutely. There’s a rebirth in confidence. Once, when you were done school you went elsewhere for your career. There was a million people 1930 and there was a million people in 2004. It’s finally turning. I think Brad Wall did a phenomenal job. He was first down from negative 20 in the end zone. He had to dig his way out before he could get on the playing field. And now we’ve been scoring regularly. Touchdown after touchdown. Saskatchewan was built by the original entrepreneurs: the hunters, the trappers, the farmers, the fur traders. These weren’t people who had pension plans and family wealth. They came out here to stake their wealth. And that’s really the essence, the bloodstock, that’s continued in Saskatchewan. BR
BUSINESS Regina
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G uara nte ed In co m e fo r li fe
We can protect your initial investment and provide you and your spouse with a predictable income stream for life. In addition, we will award you a 5% annual guaranteed income bonus for each year you do not make a withdrawal in the first 15 years.
SunWise Essential Series is brought to you by two of Canada’s leading financial services companies, Sun Life Financial and CI Investments.
managed by CI Investments Inc.
issued by Sun Life Assurance Company of Canada
For more information, please contact: Sun Life Financial 2002 Victoria Avenue, Suite 1200 Regina, Saskatchewan S4P 0R7
Bill Allen, CFP, MDRT, National Quality Award p: 306.581.7903 e: bill.allen@sunlife.com www.sunlife.com
Sun Life Assurance Company of Canada, a member of the Sun Life Financial group of companies, is the sole issuer of the individual variable annuity contract providing for investment in SunWise Essential Series segregated funds. a description of the key features of the applicable individual variable annuity contract is contained in the Information Folder. Any amount that is allocated to a segregated fund is invested at the risk of the contract holder and may increase or decrease in value. CI Investments and the CI Investments design are registered tradmarks of CI Investments Inc. SunWise is a registered trademark of Sun Life Assurance Company of Canada. A portion of this communication paid by CI Investments Inc. 01/11 62
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A Canadian investment management firm with offices in several cities across Canada including Regina, Saskatchewan. Quadrexx was established in 2003 to create, manage and distribute investment products. Quadrexx is an Investment Fund Manager and registered as a Portfolio Manager and Exempt Market Dealer (EMD).
| Exempt Market Dealer | Private Equity | Wealth Management | Fund Manager | Insurance | Seminar Introduction to Exempt Markets Best Western Seven Oaks 777 Albert St. Regina, SK (Banyon B room) April 3, 2012 at 7:00 pm Wine & Cheese will be served. Speakers: Scott Banbury, Dealing Representative - Introduction Ron Lastwika, Regional Sales Manager, Western Canada, Quadrexx Asset Management What are Exempt Market Products? - A close look at two exempt products Ryan Hittel, Capstone Real Estate Corporation - Investing in RRSP eligible Phoenix Real Estate, Share in Our Success
RSVP Scott at banbury@quadrexx.com by March 30, 2012
Testimonial
In today’s day and age of economic uncertainty and rising cost of living, it seems so much more difficult to save, and with that being said, it is so very important for our hard earned dollars to work harder for us. I am very thankful to have crossed paths with Scott and his unique set of products to have my money do exactly that for me. By aligning himself with a reputable exempt market dealer in Quadrexx, Scott is able to provide investment opportunities that are tied to aspects of the economy other than the stock market and offer stable, consistent returns on my dollar. Upon initial investigation, I was amazed to learn that there are other ways to invest monies that offer alternatives to the mutual fund industry, yet potentially garner higher returns than bonds or GIC’s. As this alternative world was completely new to me, I appreciate Scott’s patience in answering my many questions, and providing me with resources to do my own research. It is a pleasure to work with someone who values the investor’s financial literacy, and who acts as a guide and educator to stimulate vision and understanding. I credit Scott in creating in me a newfound excitement for investing. Whether it is investment opportunities in raw land development, mortgage investment opportunities, the American housing market, or in Quadrexx products, the rates of return are very attractive when compared to the stock markets’ volatility. Also, creative options such as converting RSP money into TFSA assets are incredibly advantageous strategies for any investor. For me, the combination of stability with creativity that is delivered in a patient, educational manner is what sets Scott apart from others in the industry. I have no doubt that under his guidance my money will be working to benefit my entire family’s future.
Scott Banbury, Dealing Representative
Scott Bitz, B.Sc., D.C., Chiropractor Airport Health Professionals
To make a personal appointment contact Scott Banbury T 306.751.0451 E banbury@quadrexx.com W www.quadrexx.com
Photos by Calvin Fehr
CMA Staff Left to Right: Annette Skalicky, Myrna Buttner, Betty Hoffart, Sherry Howell, Rita Bennett and Vanessa Kohlenberg
BenefiTTing fRoM The vAlue of CeRTifieD MAnAgeMenT ACCounTAnTs By Ryan Holota ven people who work with professionals everyday can become overwhelmed by the sheer number of designations in the marketplace. CFA, CVA, CWM—after a while the letters just blend together and the only thing you care about is this: What can you do for my business?
Remember This Designation: CMA CMA, or certified management accountant, is a designation that you want to remember whether you are looking to advance your career, or need to hire someone to take your business to the next level. CMAs are much more than just accountants. A professional with their CMA designation has a comprehensive understanding not just of finance, but also of products, leadership, strategy, 64
BUSINESS Regina
risk management and governance. Many CMAs hold positions like vice president, executive director, CEO and president. CMAs are not just accountants, they build better businesses.
The Competencies of a CMA CMA professionals are trained in a framework of accounting, management and strategy. These three pillars create a pyramid in which both functional competencies and enabling competencies are further developed. These functional competencies cover the core of the CMA knowledge set, which includes governance, management and sound financial reporting. Enabling competencies build problem-solving skills, ethics, communication and an in-depth understanding of leadership and group dynamics.
Above all, these competencies are not taught as stand-alone foundations. Each of them overlaps and interacts with the others, so that by the time someone earns their CMA designation they have a web of knowledge that they can apply to every situation they encounter. Identifying strengths and weaknesses across an entire organization, and understanding how to best take advantage of them, is where the CMA truly excels.
CMAs study the Whole Business Business is full of people who understand specific niches. CMAs, on the other hand, study businesses in a much broader sense, in order to gain a better understanding about how different components of a business relate to each other, and to identify ways of improving each
component and how they interact with each other. A CMA can help you build on your successes to achieve new heights. They can also take a hard look at a failing business and develop a plan to restructure, reconstruct and return that business to a level of profitability. At the same time, a CMA can help you improve morale, improve communication and push your company to be the very best in the market.
Becoming a CMA There is more than one way to become a CMA, depending on your experience, education, and desire. All applicants must complete the CMA Canada Syllabus. New students can simply enroll in a university with an accredited program – completing their degree will fulfill all of the requirements of the syllabus and allow the student to bypass the CMA Canada National Entrance Exam. Other students who are attending a university which meets all of the syllabus requirements, but are not attending an accredited university, can challenge the exam upon their graduation. Finally, if you do not have all of the syllabus requirements you may apply to
the AMAP (Accelerated Management Accounting Program). This program is offered in 10- or 18 month versions and is designed to prepare you for the National Entrance Exam. Once you have met the requirements of the National Entrance Exam you enter the Strategic Leadership Program. This two year program is done while candidates are employed full-time in business and focuses on how innovative enterprises conduct business and how those practices can be applied across a wide range of businesses. The Strategic Leadership Program builds not only the abilities, judgment and skills that are needed to thrive in the business world, it also directly addresses the application of those factors. Finally, at the end of the program, candidates are required to demonstrate their mastery of the competencies both orally and through a comprehensive written report. Even after a candidate has earned their CMA designation, they must maintain their competency through continuous learning in their chosen area of practice. It is a challenging career for those who demand excellence from themselves and their companies.
hiring A CMA If you aren’t in the position to become a CMA yourself, it’s time that you considered hiring one for your business. A CMA brings real-world knowledge of human resources management, international competitiveness, interpersonal communications, strategic planning and much more to your business. What makes CMAs unique is their ability to look beyond the financial aspect and focus on the things that really drive business – the products, the people, the strategy and the market. For more information on CMAs in Saskatchewan visit www.cmasaskatchewan.com or call toll-free: 1-800667-3535. To learn more about becoming a CMA, visit www.becomeacma.com. BR
Certified Management Accountants of Saskatchewan #202-1900 Albert Street Regina, SK S4P 4K8 P: 306.359.6461 f: 306.347.8580 e: info@cma-sask.org www.cma-saskatchewan.com
Strategic Leadership Program Interactive Session. BUSINESS Regina
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love YouR sKin
Krista Huber Independent Consultant I have been using Skincerity for 6 months and have seen many improvements. Fine lines and age spots disappearing from my face, hands and neck. This product evened out my skin tone, rosacea has disappeared and Skincerity is fantastic for acne, bugs bites, eczema, dry skin and even sun burns (no stinging or peeling). LOVE, LOVE, LOVE IT and will NEVER be without it. - Kathy B., Registered Nurse, Emerald Park, SK.
I'm really impressed with Skincerity as an anti aging formula I looked at all the research and found that Skincerity does fill all. It instantly took the sting from my cold sore and after applying Skincerity for 1 day the cold sore was gone. Skincerity is not just for women, men use it too. - Krista Huber
THe ResulTs aRe noTHing less THan amazing One product. One solution. • Deep cleans on contact and flash-dries in seconds. • Smart-science clinging action helps shed dull skin cells. • Rehydrates your skin naturally. • Nourishes environmentally-challenged, parched skin. • Diminishes the appearance of facial redness, does not clog pores
• Reduces the appearance of fine lines, wrinkles, and enlarged pores. • Can be used on face, hands, neck, and chest to help prevent the signs of premature aging. • Safe to use on all skin tones and skin types. • Clinically tested. Dermatologist recommended.
Krista Huber
7 Park Place, Emerald Park, SK S4L 1B1 p: 306.781.2753 e: khuber@sasktel.net 66
www.mynucerity.com/kristahuber BUSINESS Regina
THANK YOU FOR INVESTING IN SASKATCHEWAN Investors have demonstrated their confidence in the strength of Saskatchewan’s economy by contributing a record-breaking $55 million to the SaskWorks Venture Fund in 2012, helping the Fund achieve its second consecutive sell-out year! SaskWorks has been recognized as Saskatchewan’s topperforming labour-sponsored investment fund (LSIF) for the past six years, outperforming its category peers in one, three and five year average returns.* In 2011, SaskWorks raised $50 million from subscription sales to be deployed into Saskatchewan companies.
As an incentive for Saskatchewan residents to invest at home, the Provincial and Federal Governments offer a combined 35% tax credit on investments in the Fund, to a maximum of $5,000 annually. Shareholders may choose to invest with a lump-sum deposit, ongoing pre-authorized bank account withdrawals or through the Fund’s Payroll Investment Plan.
Since SaskWorks’ inception, the Fund’s founding principle – to provide sound stewardship of private capital in the interest of stimulating growth in Saskatchewan’s business community – has not changed. SaskWorks’ management team, PFM Capital, is committed to the Fund’s mandate of investing in small- and medium-sized, private Saskatchewan businesses and to using its intellectual and financial capital to create value in the province.
SaskWorks’ Payroll Investment Plan allows employees to make direct contributions to their SaskWorks investment each pay period. The 35% tax credit and RRSP tax deferral associated with the investment are received at source – that is, deducted from the income tax paid each pay period – so investors only see a minimal reduction in their net pay. At no cost to the employer and with a one-time, straightforward set-up, SaskWorks is an attractive retirement savings plan currently being offered in more than 165 Saskatchewan companies.
“Saskatchewan residents want to add a piece of our province to their investment portfolio,” says Randy Beattie, President and CEO of SaskWorks Venture Fund Inc. “SaskWorks is a great opportunity for Saskatchewan residents to place their investment dollars in local, privately-held companies and participate in a tax-efficient savings strategy.”
Since inception, SaskWorks is proud to have: › Made 162 investments in 77 companies; › Invested $203 million into Saskatchewan’s economy; and, › Exited 34 companies resulting in a gain to the Fund of over
$115 million.**
TOP PERFORMING SASKATCHEWAN LSIF FOR THE PAST *
SIX YEARS
“We’ve proven that investing in Saskatchewan works,” says Beattie. “The Fund deploys the capital that local businesses need to achieve their growth plans. We’ve created or maintained 3,400 jobs in the province, and 24,000+ Saskatchewan investors have helped us do that.” Please see your investment advisor for more details.
* As per GlobeFund.com as at January 31, 2012 based on 1, 3, 5, and since inception returns for Class A and Class A-R shares. ** Includes full and partial exits. This offering is made only by prospectus. The prospectus contains important detailed information about the securities being offered. Copies of the prospectus may be obtained free of charge from your Investment Advisor or the agent, MGI Securities Inc. (www.mgisecurities.com). Investors should read the prospectus and consult an Investment Advisor before making an investment decision.
Chris Budzich showing an adjustable hitch in Rigging Training.
The ProacTive aPProach To jobsiTe safeTy By G.H. Lewmer. Photos by Cal Fehr. s the Saskatchewan economy continues to expand throughout the province, so do the responsibilities that businesses have in maintaining their position at the top of their chosen fields. One of the most fundamental considerations that all businesses have is the health, safety and well-being of their employees and customers. Recognized business leaders understand the importance that safety training and awareness plays in maximizing the financial potential for their companies. They’ve come to understand the fiscal and liability hazards that could occur should an accident take place on their worksite. Saskatchewan-based Proactive Consulting Services offers small-, medium- and largesized businesses a range of consulting services and safety-related training. Located at 135A Henderson Drive in 68
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Regina, their 1600-square-foot warehouse is fully equipped with all the necessary equipment and experienced instructors to assist your staff. They provide effective health and safety solutions, and posses the right skills to help workers succeed in the workplace. For over a decade, Proactive Consulting Services has collaborated with a variety of commercial and industrial businesses to tailor their individual health and safety needs to the realities of their job sites. Their goal is to provide businesses with effective health and safety solutions, allowing them ample time to focus on other aspects without the worry of worksite accident or injury. The training and consulting are fundamentally focused on the needs of the customer, offering companies the highest standards, experiential knowledge and integrity-driven education.
Proactive Consulting can offer any business affordable strategies to accomplish the necessary training in the minimum time needed to meet their required health and safety standards. This educational flexibility allows companies the freedom to work around shift changes, shutdowns and peak periods without losing valuable productivity from their workers. Proactive can also tailor specific courses to your worksite in cases where workers are unable to participate at the Proactive training center. As a certified Canadian Registered Safety Professional (CRSP), owner Chris Budzich offers you the highest degree of excellence when it comes to Health and Safety consultation. Whether you are looking to achieve a Certificate of Recognition or a passing grade with IS Networld, Chris can assist you with the development and
implementation of an appropriate safety management system. Proactive Consulting Services provides training and education for a diverse number of workplace skills through hands-on and theoretical education. Utilizing state-of-the-art equipment at their training center, popular courses include powered mobile equipment (or PME) training for machinery like forklifts, zoom booms, bobcats and aerial lifts to name a few. Proactive is also recognized as one of the leaders of overhead crane training in western Canada, utilizing their onsite equipment that allows students first-hand experience in control and operations, rigging, signaling and maintenance. They also offer important health and safety instruction on rigging, fall protection, respiratory protection and confined spaces. Health and safety is serious business. Any company owner who has ever dealt with the legal ramifications of work-site accident will tell you how important it is for a company and its employees to have the best education and appropriate safety systems in place. Why leave anything to chance when the stakes are so high. Take the risk out and obtain peace of mind, knowing your company and employees have the best health and safety training offered in western Canada. Proactive Consulting Services is located at 135A Henderson Drive in Regina. You can reach them at (306) 543-6108 or toll free at 1-877-543-6108. For a comprehensive list of educational services that Proactive Consulting offers it’s best to visit their website at www.proactiveconsulting.ca where you can determine which courses will best suit the needs of your company. BR
Practical training in an Overhead Crane class.
Practical training on the operation of an Aerial Work Platform.
Proactive Consulting Services Ltd. 135A Henderson Drive Regina, SK S4N 5W4 p: 306.543.6108 f: 306.543.6123 tf: 1.877.543.6108 e: chris@proactiveconsulting.ca www.proactiveconsulting.ca BUSINESS Regina
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Business Between your ears Are you a good Leader? By Doug Spencer, Ph.D
How do you lead your business, your committee, or your family? How effective are the leaders you know? Are they delegators, dictators, autocratic, democratic, or a mixed bag?
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spoke to an executive assistant for a construction company recently who is upset and quitting her job. She can’t afford to but she can’t take it anymore. She’s good at her job, makes over $60,000, and is fed up. The problem: the wrong leadership style at the wrong time. The owner, a go-getter, bottom-line-oriented task master doesn’t talk, he orders. He doesn’t listen, he doesn’t have time. It all came to a head when an auto-deposit didn’t make it to the bank, resulting in an overdraft. His response: “How could you not know? Dammit, what am I paying you for?” I know the lady well. She is swamped. She runs the place. She handles more than her share and catches all kinds of screw-ups before they happen. “I’m his right-hand man. We’ve got 27 freakin’ employees here and I handle all their problems. I’ve always got his back and he knows it. He’s so unpredictable. It’s never about the people it’s always about the money.” she said. He’s going to lose a great employee because of his leadership style. When it comes to leadership, research from the sixties and seventies by psychologist Fred Fiedler is relevant. He identified two types of leaders—task specialists and relationship specialists— both found in today’s research although often under a different name. He also discovered the best style of leadership was heavily dependent upon the situation.
Whether you are a task or relationship leader depends on how you view your least preferred co-worker. Fiedler developed a test of leadership style called the “Least Preferred Co-worker Scale.” Use Google. The test is free and can be completed quickly. The underlying assumption of his LPC test is that leaders who can see the good in people they do not like will lead like relationship specialists. Conversely, if you have a negative view of the person with whom you least enjoyed working, Fieldler says you will lead like a task specialist. Research on the subject assigns the following characteristics to each type of leader. Task specialists tend to be: autocratic, dictatorial, distant, punitive, dominating, and controlling. Relationship specialists tend to be: democratic, collaborative, rewarding, delegators, hands-on, and transformational, meaning they strive to develop group members’ full potential. In 1995 research confirmed the above descriptions and also found that women were more likely to be relationship specialists while men tended to be task specialists.“So what?” you say. The “so what” is that in today’s world the business climate is more complicated and people are more frazzled, both of which
create conditions in which relationship specialists are more effective. Does that mean women are better leaders? Not necessarily, but in a rapidly changing environment they have a natural advantage. “Bull crap,” say the men. “I told you so,” say the women. Because contemporary society is more challenging than ever, the research on leadership points to a greater need for leaders who are less autocratic and more collaborative. This is why female leaders may have the edge. Society’s socialization of women and their nurturing role makes them more relationship-oriented from day one. Perhaps their time to lead is now. According to a recent United Nations report, women occupy less than 20 per cent of leadership positions but represent 48 per cent of the work force. However, if society is more complex, and if relationship specialists are the most effective, we can expect to see more women leaders in the future. Similarly we can expect to see more business seminars designed to help both sexes develop a more relationshiporiented style.
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We shouldn’t over emphasize the gender distinction. The simple fact is, life is more complicated. To be an effective leader today, whether you are a man or woman requires a complex set of behaviours. This was confirmed in 2010 when Larry Norton reported in the Consulting Psychology Journal: Practice and Research, that “leaders are more effective if they can flex their leadership style to match shifting problems, changing priorities and different situations.” So when is it better to be one or the other? In general when the job is straightforward or when danger lies ahead a task specialist is most effective. When you’re in emergency mode and all hell breaks loose, organizations benefit from an autocratic, get-it-done approach. The time for discussion and soothing hurt feelings comes later. Relationship specialists are best when tasks are more complex. When the group you lead is diverse or composed of bright, skilled people, the same thing applies. Similarly if you lead a committee or a group of volunteers, you will be more effective if you are a relationship specialist. My personal experience is consistent with these conclusions. From 1988 to 2008 I was a branch manager for two large financial service companies. Too often I got wrapped up in the task and neglected the relationship concerns. Most commonly I failed to communicate expectations or failed to compliment a job well done. The result was always the same: production and morale declined. I learned from my mistakes but they occurred more than once so apparently I’m a slow learner. During this time those who were my leaders used both styles but, on balance, were more relationship than task oriented—and all of them were men. So no, you don’t have to be a woman to be an effective leader. As Norton points out, the best leaders shift styles depending on the situation. Don’t fight the complexities of your business, committee, or family. Instead, check your LPC score, hone your relationship skills and live well between your ears. BR
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Doug Spencer, Ph.D Doug Spencer was born in Moose Jaw, Saskatchewan. He received his BA (1968) and MA (1970) from the University of Saskatchewan and graduated in 1976 with a Ph.D. in Psychology from the University of Manitoba. Following eight years teaching at Brandon University he spent 30 years in business, some of which involved memorable experiencein the Middle East and Africa. From 1988 to 2008 he held management positions in two large financial services companies where he was responsible for sales and compliance. He now lives in rural Saskatchewan and writes a regular newspaper column.
EXPERTAdvice Great Leadership Pays Dividends 15 years of leadership insight
A healthy level of introversion makes them independent, more grounded, less egotistical and more insightful.
No people-pleasers in this crowd True leaders have the ability to say “no” to both themselves and others. They are not always popular. They think critically and hold people accountable. Their confrontation skills are directed at being constructive, developmental, solutionsoriented and focused.
Holly Hetherington, MBA, FCMC, IPMA-CP President, Executive Source Partners 200 - 2150 Scarth Street Regina, Saskatchewan 306.359.2544 hhetherington@executivesource.ca www.executivesource.ca In this fast and ever-changing business environment, leaders of today must have the foresight to embrace organizational challenges, while navigating through complex and often-competing economic, social and financial priorities. While the body of knowledge on leadership competencies is prolific and relatively homogeneous, in the course of our practice, we have observed some subtle but noteworthy differences between good and truly exceptional leaders. Here are but a few:
It’s lonely at the top The best leaders are well balanced between extroversion and introversion.
Man in the mirror The only way to know how to adapt and maximize one’s impact is to “know thyself.” Those CEO’s who do not possess this attribute often act for their own gain – not for the development of their people. The best CEO’s are a curious blend of selfishness and selflessness. Great leaders build on their strengths, and work to make their weaknesses irrelevant.
“Mastering others is strength. Mastering yourself is true power.” - Lao Tzu
I know one when I see one Highly competent CEO’s are exceptionally gifted in recognizing ability and character. Top-flight CEO’s have the ability to “size up” people quickly and recognize their “hidden talents”.
Work for those who work for you Successful leaders are available mentors. They listen, provide feedback and help you to formulate achievable goals and strategic milestones.
“The role of a leader is to produce more leaders, not more followers.” - Ralph Nader
The art of storytelling Have you ever noticed that great leaders inevitably use anecdotes to get their point across? Storytelling is an effective way to bring about change in organizations and people that empowers and invites critical thinking. And don’t underestimate the stories they choose to tell and the timing of those stories, for they are likely selected with great forethought, purpose and intent.
All the time in the world If you imagine all of the people you have looked up to in your life, the chances are that not one of them has ever cut you off, rushed you out of their office, or diminished your sense of self-worth. This is because true leaders know the value of communication. They make time for you and that which is important to you.
Have you assessed your leadership skills lately? How do you stack up? “If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” – John Quincy Adams Executive Source Partners is Saskatchewan’s premiere executive search firm, with a long and vibrant history of successfully placing candidates in leadership positions. BR
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Front: Aleta Wistoski, Jerome Baumgartner, and Gerry Andrushuk Back: Janis Hillcoff, Shontell Sigda, and Sherri MacLean
Family business supplies Regina and the WoRld With mobility utomobility Medical is a Regina based, family owned and operated Saskatchewan corporation with over 20 years of service to our community. The company has been awarded with the Better Business Bureau Torch Award for business excellence plus numerous Service Awards from NMEDA (National Mobility Equipment Dealers Association) and membership in The Regina Chamber of Commerce, The Better Business Bureau and the Canadian Federation of Independent Business. 74
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Automobility Manufacturing Corporation was started in Regina by Peter and Janis Hillcoff manufacturing and marketing automotive Hand Control Systems for people with disabilities plus pedal extenders to get shorter drivers safely back from the airbags. All Automobility products are sold on a worldwide basis and proudly manufactured in Regina. The car rental industry throughout the United States and Canada prefer and use Automobility hand control systems.
Automobility Medical was spun out of Automobility Manufacturing as many customers wanted better products for better prices than were locally available. Automobility Medical worked very hard to fill this need becoming the exclusive Canadian distributor for Merits Health Products, a Florida based company that has the best, most durable medical equipment in the world. Now distributing Merits’ products to dealers across Canada, Automobility can offer even better prices and products to its Regina customers.
Automobility’s service department is looked after by Jerome Baumgartner. His knowledge and expertise about all products for seniors and people with disabilities is recognized by product dealers across Canada as the best; he is called upon daily by dealers from coast to coast for his expertise leading to Automobility’s service motto: “If Jerome can’t fix it, it can’t be fixed.” Gerry Andrushuk looks after the manufacturing side of the company, making sure all products Automobility manufactures are perfect. All hand controls are tested to SAE, CSA and all safety standards. The company manufactures hand controls entirely out of stainless steel to all of its patented standards. Automobility has always exceeded all safety standards. With a customer base primarily in the United States, every day thousands of people are driving with Automobility hand controls and when they have any questions they call the
company’s 800 number for instructions. With the assistance of all of the Regina car dealerships we are able to spec out the installation instructions. The front office has team member Aleta Wistoski, with her winning attitude greeting customers by phone or in person. Peter Hillcoff has been forced onto medical leave due to a car accident in 2007 which led to emergency brain surgery in 2011. He loved Automobility and his customers. He always said he was on the freedom 105 program and is disappointed he has gone on medical leave at 67 years young. Janis and two of their daughters, Shontell Sigda and Sherri MacLean, now look after all of Automobility customers and the business. The team continues to grow the company while looking after all of their local customers. The next 20 years will bring new challenges that will be met with the same level of service and honesty that has made Automobility the largest and
Best Products, Best Service, Best Price.
oldest family owned and operated home health care business in Saskatchewan. Automobility Medical has always supported community charitable groups. Talk to us about how we can support your organization. Stop by 1444 Lorne Street and ask us about our new Mobility Initiative. Best Products, Best Service, Best Price. “Automobility” is a registered Trademark of Automobility Manufacturing Corporation. BR
Automobility Medical 1444 Lorne St., Regina, SK S4R 2K4 p: 306.791.9840 f: 306.525.0282 tf: 1.800.470.7067 e: sales@automobility.ca www.automobility.ca BUSINESS Regina
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Rick Ponto, President
Try the Mercedes-Benz of Regina Experience! The Best or Nothing . . . in Sales, Parts and Service. Sales Staff
Rick Ponto and Terry Leach invite you to experience the difference of a MercedesBenz Star Dealer. For two years running, Mercedes-Benz of Regina is among the elite dealers in Canada. “I would like to congratulate this year’s Star Dealers, and applaud their unwavering commitment to excellence that has further distinguished them from our truly exceptional dealer network,” said Tim A. Reuss, President and CEO of MercedesBenz Canada. “Overall, the 2012 Star Dealers embody the true essence of the threepointed star, seamlessly fulfilling our founding father’s historic promise of always offering our customers the absolute best automotive experience in the industry at every turn.”
Parts and Service Staff
And it’s no wonder, Rick says, given his committed and professional staff. Visit the immaculate Mercedes-Benz of Regina showroom at 777 Broad Street and say hello to Sales Manager Dean Meyers and Service Manager Cheney Katernynych who have close to 60 combined years in the business to make your shopping experience second to none.
www.regina.mercedes-benz.ca
“I can truly say that I am ecstatic about the 2010 Mercedes S450 that I purchased in May 2010 from Mercedes - Benz of Regina. Although I have had the opportunity to own and drive some very fine vehicles in the past, I must admit that this automobile has to top the list. After almost two years, I still get excited about taking it out on the highway or just driving it to and from work. Thankfully, I only had it into the service area for the two scheduled maintenance appointments, but the service at the dealership exceeded my expectation of owning a Mercedes Benz. From the day I purchased the vehicle to the present, I must say that it has been a true blessing. The car and Mercedes-Benz of Regina have my full endorsement.” John Hrycak, CLU, CH. F.C., Chartered Financial Consultant Beyond Wealth Management
“I have been a customer for over 15 years at the Mercedes Regina dealership. there are two things that keep me coming back – first, the superior quality of the vehicle where as an owner I always feel that it is reliable and keeps my family safe. Second, the outstanding customer service. The dealership goes out of its way to accommodate my busy lifestyle and I feel that every time I walk in the staff are there to serve me with a big smile and to ensure that all my needs are met.”
“I was tired of being just another number when I walked in the door for service. Mercedes-Benz of Regina is a dealership who haas my best interest in mind. The service department is fast, efficient, friendly and gets me on my way quickly! This is something that is really important to me. I now have a vehicle that only needs to be serviced once a year!” Janine Wilson, Homelife Crawford Realty
Gus Athanasopoulos, Managing Director, Athanasopoulos Group
Ask us about the Mercedes-Benz Driving Academy.
#1 Premium Luxury Car Brand and . . . “Winner of the 2010 and 2011 Star Dealer Award” BUSINESS Regina
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Mark Carroll, Owner of Sask Battery with customer.
Power Hungry Find your battery – any battery – in one stop By Tobie Hainstock. Photos by Calvin Fehr. hether it’s for the home, the cabin, the farm or for business; the time has come to get your vehicle ready for a busy spring and summer season. Drop into SaskBattery for the top automotive, motorcycle, boat and RV batteries that you are looking for. Ensure that your favorite summer vehicle starts reliably and is ready for summer play. At first glance SaskBattery seems like a nice little store front with friendly staff 78
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ready to help you find the right battery you need. But, did you know that behind that store front is a 15,000-squarefoot warehouse stocked with a massive selection of top-quality batteries? “We handle everything from automotive to alkaline batteries,” says owner Mark Carroll. Mark, who has been in the battery business since he was 19, decided to open his own store in Regina, the town where he grew up, and provide service to Regina and outlying areas. Today, through his website
(saskbattery.com), Mark and his staff are quickly becoming a key battery-shipping warehouse for not only Saskatchewan but across Canada and the United States. With a selection of brand names, such as Deka, Odyssey and Duracell and a wide variety of products such as drill packs, inverters and chargers, SaskBattery is positioned to get you the battery you require at an affordable price. “We are a wholesale warehouse that’s not afraid to help a customer, whether they need a
pallet or just a single battery,” says Mark. “We handle large quantities of top-quality American products. With our lower margin, we are able to hand the savings over to our customers.” He adds that just because a product is listed at a higher price, it doesn’t make it a better product. All batteries in his warehouse are fresh stock, as a lot of inventory gets moved quickly, so you always have the assurance of getting quality product that has not sat on the shelf for a long time. Mark also adds that there are only a handful of American automotive battery manufacturers who distribute their product to various secondary brands, so the consumer can essentially buy the same battery no matter what the label reads.
undercuts the big box-store pricing, but offers the service and knowledge that never seems to be available at the chain stores. In fact, every week Mark and his staff price check all the major competitors to ensure their pricing stays on top.
Whether for home or business, Mark points out that many of SaskBattery’s products are available online. Free shipping is available for orders that are over $60. Every day, Saskbattery ships dozens of batteries all across Canada.
SaskBattery will even recycle your old batteries for you. “You don’t have to buy from us to have us recycle your product,” says Mark. “We’ll recycle all battery types.”
Owned and operated locally, SaskBattery is a 100 per cent Saskatchewan company. “Buying a battery isn’t glamorous, but saving money and getting a better product from a Saskatchewan company does matter,” Mark says. Buying Saskatchewan further supports growth of Saskatchewan business. Saskbattery not only dramatically
Need your automotive battery installed or tested? That’s no problem either; SaskBattery not only sells batteries but installs them on any vehicle. When you own your own business or have places to go you, want to keep your downtime to a minimum; SaskBattery provides fast and professional service. “Typically, we can have you in and out within about 15 minutes,” says Mark.
Are you looking for a battery that can’t be found on the store shelves? Give SaskBattery a call. With the numerous manufacturers supporting them, and having products coming in from the US and overseas, they can get the battery you need. For more information about SaskBattery visit them at 1444-A Lorne Street or check out their website www.saskbattery.com. BR
Sask Battery 1444 - A Lorne St., Regina, SK S4R 2K4 p: 306.791.9844 tf: 1.855.791.9844 e: saskbattery@live.ca www.saskbattery.com BUSINESS Regina
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Capital aChievement Customer and staff loyalty earns Regina dealership Retailer of the Year award By Trilby Henderson. Photos by Shawn Fulton.
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ibrant paintings by Regina artist Jason Robins punctuate the walls of Capital GMC Buick Cadillac’s expansive Rochedale Boulevarde showroom. The paintings reflect the sense of energy, excitement and optimism that permeates the building and those who work within. Of course, Capital GMC’s staff have a good reason to be happy. General Motors of Canada recently named the Regina dealership it’s “2011 Retailer of the Year” for selling more new and used vehicles than any other GMC dealership in Canada. This marks the third year in a row that Capital GMC has taken home the prestigious award.
“It is quite a recognition and quite a feat to be achieved by our staff,” said Bruce Axelson, president of Capital GMC. “But we just have the best staff in the world. We really do.” Axelson estimates that more than half of the 135 individuals currently employed by Capital GMC have been with the company for at least five years. “It’s a testament to the culture we’ve established,” he said. “We’re very respectful of people. As long as we are respectful and aware of what people need and what they want, then people will continue to come and work for us,” he said. Part of this respect is built on ensuring that all Capital GMC employees have the training, knowledge, and access to technology that they need to do their jobs well, whether they are a member of the sales team who require in-depth product knowledge to guide their clients in making informed purchases, or one of the company’s 40 highly skilled technicians who put their expertise to
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work maintaining and repairing customer vehicles.
“We probably spend more money on training than any other car dealership I am aware of,” said Axelson. Keeping on top of technological advancements is vital to any company’s success, and the vehicle industry is no exception. “Cars are very high tech,” said Axelson. “We all have a passion for cars, so I think it’s our responsibility to help people understand the product that we’re representing. We all have a different need, we all have a different budget, and we all have a different appetite for the whistles and bells.” Of course, Capital GMC would not be Canada’s number one GMC dealership if not for its loyal customers. “We’ve got a great, great customer base,” said Axelson, pointing out that most of the dealership’s
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new business comes to it via customer referrals. Axelson said Capital GMC places a great deal of emphasis on serving its customers with respect, whether they are looking to purchase a new or used vehicle or are simply bringing their current car in for maintenance or a repair. “We truly try to respect peoples’ time and we try to respect their investment,” he said. “We think the process should be very serious when you are negotiating to buy a car or repair a car. It has got to be honourable, fair and up front.” “We think people deserve good prices and a good selection,” he continued. In addition to carrying a large selection of new and used vehicles, Capital GMC maintains a well-stocked parts department, which boasts a fill rate of 93 per cent. This means that, nine times out of 10, the dealership will have in stock the part its customer needs, saving the customer time and money. Capital GMC is committed to not only to its employees and its customers, but to the community it serves. “We’re proud to be from Saskatchewan,” Axelson said. “We’re proud of the province. I doubt that there is a company, or people in a company, that are more loyal or more patriotic to Regina and Saskatchewan than me and my staff.” BR
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REGINA’S TRANSFORMING ECONOMY “The best it’s ever been in our lifetimes” By Edward Willett he future’s so bright, I gotta wear shades,” the band Timbuk 3 famously sang. Back in 1986, when that single hit the charts, it’s unlikely anyone would thought of applying its title to Regina’s economy, but these days, it could be the city’s—and province’s— theme song. The region’s economy, says Larry Hiles, president and CEO of the Regina Regional Opportunities Commission (RROC), is “the best it’s ever been in our lifetimes. We went through a roughly 30-year period with zero population growth and losing our youth to other places. That’s all turned around. People are coming back who left years ago and we are also seeing those coming here now who have never lived here before. Plus, there are a tremendous number of major projects going on.” So, what changed? According to Hiles, the turn-around began five or six years ago, and can be attributed to the growing global demand 84
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for everything Saskatchewan produces: minerals, energy and food. “With the growth of foreign economies, such as Asia’s, India’s and South America’s, and their rising living standards, raw materials and food are the first basic things they require. Saskatchewan quickly became known as a place they could go, a safe haven of government stability, the rule of law and richness in resources available for development. That, in turn, increased the demand for construction, housing, land developers, engineers, architects, skilled tradespeople and more. “It became and remains a selffeeding process,” says Hiles. The economic boost has been seen across all sectors of the province. “In the past we might have had a flurry of oil and gas but nothing else, mining but nothing else, agriculture but nothing else. They never all came together--but that’s what has happened this time.”
Not only that, he said, people moving to the province in search of work often come from centers where they’re used to commuting one or two hours every day. That means they’re willing to live in smaller communities outside the major centers. “The commute doesn’t mean much to them. It’s changed the whole way we approach our jobs and life. That’s led to strong growth in pretty much every area of the province.” RROC was created in 2009 by the merger of Tourism Regina and the Regina Regional Economic Authority, as a way of consolidating efforts to build the local economy and attract visitors and new residents to the community. As president and CEO, Hiles keeps a close eye on economic development in the Regina region. Listed below are five of the top developments that he believes have enormous potential to precipitate further growth in the region.
1. The Global Transportation Hub (GTH) Located on the Canadian Pacific (CP) mainline just west of the city on 2,000 acres of serviced land,the Global Transportation Hub, says Hiles, has the ability to transform the nature of the Regina economy. In fact, it’s already begun. Canadian Logistics Services is already operating a new 425,000-square-foot distribution centre for Loblaw’s, with an additional 565,000-square feet are under construction. Four hundred employees already work there, and another 500 will be hired, Hiles says. CP’s state-of-the-art inter-modal facility at the site will also be fully operational this year. Yanke and its affiliate, AFI Distribution Group, will be the next transportation and logistics centre located at the GTH. Alliance Grain Traders Inc., a Regina-based company, also announced that they will be constructing a $50-million pasta- and pulse-milling plant to be located in the GTH. Hiles predicts the GTH will attract other companies and all the things they need to be successful in distribution and warehousing. “The GTH is also a great example of a successful collaboration between the private sector and all three levels of,” he notes.
2. The Moose Jaw-Regina Industrial Corridor Looking further afield, Hiles sees the growth of the entire Moose Jaw-Regina Industrial Corridor as an important development. The Global Transportation Hub is the first piece, but it also includes potential future development near the Mosaic Potash Mine and Yara Belle Plaine fertilizer plant near Belle Plaine. “There’s a tremendous opportunity for petroleum-based, value-added industry there,” Hiles says.
3. The Regina Revitalization Project Relocation and redevelopment of the rail yards in Regina has been a dream of the city for decades. Now it looks like it might finally happen. “That could really change the nature of our economy here,” Hiles says. “Multifamily housing, a conference center, hotels, the commercial activity that goes along with that, linkage between the warehouse district and downtown, the development of a sports corridor— football, hockey, swimming—are all potential, major developments.”
4. Federated Co-op Oil Refinery Federated Co-operatives Ltd. is very close to finishing a $2-billion expansion to its oil refinery, expanding its capacity by 30 per cent, from 100,000 to 130,000 barrels of oil per day. “Four- or five-thousand people are going to work at that facility every day to accommodate that growth,” Hiles notes. “It’s hard to overestimate the impact of that.”
5. Downtown Development Finally, Hiles mentions the major developments in downtown Regina. Hill Centre Tower III, which will be home to Mosaic, is the most obvious right now, but there are also three residential condos planned (with ground now broken for all three), a new office building going up at Albert Street and 11th Avenue, expansion of an office building at Broad Street and 11th Avenue, and a proposed new office building—the largest in Saskatchewan—to be located at Rose Street and 12th Avenue. “It’s really changing the footprint of downtown, making it a 24/7 downtown,” Hiles says.
There are many other signs of positive economic growth in Regina, he notes, from the plethora of new magazines and newspapers hitting the streets to the important work being done in energy and environmental technology at Innovation Place at the University of Regina. But the most important development in the community, says Hiles, is the growth of a strong, positive attitude. “If the community has a negative attitude, it’s very difficult to see strong growth occur. If you were to be here 20 years ago you wouldn’t say the community has the vibe or the enthusiasm or the drive it has today.” How long will the good times last? “I would suggest we have 10 to 15 years in front of us with very good economic prospects, even if we don’t do a whole lot of things other than stay the course,” says Hiles. But to continue economic growth beyond that, he suggests, we need to be working now on the elements of the economy that will grow and take over as the capital spending on large projects come to an end. “There are 10 years of capital investment going into mining and oil and gas infrastructure. We need to make sure we’re not left with a vacuum when that is done, and that we have a large value-added economy that carries on. We need to be doing things like value-added agriculture and manufacturing processes, getting closer to the consumer dollar in everything we do.” Right now, the Regina economy has momentum. The Regina Regional Opportunities Commission and many others are working hard to ensure that momentum continues to build—and really does carry us into a “future so bright, we’ll have to wear shades.”BR
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Ahmed Said, Owner of The UPS Store #228 and client.
A Business’s Best Friend
Outsource your printing needs to regina’s finest By Sheena Koops usiness owners are often doing everything all themselves, and that’s part of the reason they love what they do. They love the independence. They love being their own bosses. Yet even the most independent businesses need a best friend, someone who wants to help out with the little things that can make their world a little more manageable, a little more efficient, a little less harried. What if that best friend was able to help with some basics like mailboxes and printing? What if wide-format printing, banners, 86
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laminating –all of your marketing and communication needs - were taken care of by a best friend? What if this friend had 24/7 mailbox access, could receive parcels of any size and even forward your mail? Ahmed Said, owner and operator of The UPS Store in Regina, conveniently located in the South Albert Sobey’s parking lot, wants you to know that he is best-friend material. “Ahmed has helped me out in many printing needs,” says Allyson Beckel,
who mentors 175 women with Mary Kay Cosmetics. “Ahmed always does my newsletter. He does a fine job, and really works hard to make sure that I’m always satisfied. Sometimes, usually, I’m running in there and asking, ‘Can you do it immediately? Stapled? And can I wait for it?’ And he’s always really gracious. In fact, he has a really gracious manner, which is rare. He’s kind of a throw-back to the service days of printing. When you walk in there you can tell that he’s actually happy to see you. He’s also done colour
printing of flyers, cheerfully taken out my toner, faxed stuff for me when my fax machine is down, and of course he’s done some shipping for me.” It is Ahmed and his team’s diversity of services and the final results that keep this pink-Cadillac customer coming back. “No Business owner can do everything at once, but they can do everything at one place,” says Ahmed, “and that place is The UPS Store through our services and variety, such as printing, mailbox rental, shipping, and much, much more, like laminating, file archiving, Plak-It [mounting], rubber stamps, name tags, embossers and signs.” Ahmed specializes in the ins-and-outs of business and knows how to grow business branding, therefore expanding your customer base and increasing business potential. “We are on a first-name basis with other Business owners. We are not a box store; individual relationships with fellow owners, that’s what our business is all about. We are really in this together.”
“If you can think it, Ahmed can do it,” says regular UPS Store client, Steve Bell. “Ahmed and his team are very creative, good with ideas. The nice thing, too, is that they’ll let you know where the discount breaks are. They’re always trouble-shooting for me. Everything from post cards, door knockers, business cards, regular printing, add designs, web design, and my email signature on my emails—they designed it. Their prices are very reasonable, with very fast turnaround. Regulars are on a first-name basis with Ahmed and Stacey, that’s what I like, that small-town attitude but the big-city service. I introduce people to Ahmed all the time. They’re just really good people – courteous, friendly, honest, not super busy – ready to pick up a conversation.” The UPS store is an energetic environment, based upon speedy results, accurate service, premier products and personable support. “I love the variety of the challenge. No two days are alike,” says Ahmed.
“Every day is so enjoyable, because we really get to know our clients. We offer a lot of variety. We’re able to do everything for them from shipping to printing to mailboxes. We really are a one-stop-shop, helping in all areas of business support.” “We’ve gone to Ahmed for shipping, for colour copy, for regular copy, and pretty much used the full service of The UPS store,” says Bill Fassett of Wascana Wine and Brew. “Ahmed and his staff have incredible turn-around time, and get things back to us almost immediately. For most things, I send an electronic file over and he can usually have things ready for me within a couple hours. Sometimes customers request we send small items off, and we’ve never had anything go missing or any complaints. We’re pretty happy with the services, pretty happy with the employees, and never had a problem.”
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EXPERTAdvice 10 reasons to hire a cleaning company
The joy of coming home to a clean house –
Sharla Shaw
Tidy Time Saver Professional Cleaning Service 1750 McAra St. Regina, Sk. 306.546.1505 sharlashaw@tidytimesaver.com www.tidytimesaver.com Let’s face it. No one enjoys housework. Yet we all place a lot of value in a tidy living area. Maintaining the cleanliness of your home demands a lot of work—hundreds of hours per year—and with our busy family lives and careers taking up most of our spare time these days, the effort we put into cleaning feels more laborious than ever. There are countless reasons to hire a professional cleaner to do the work for you. Here are just 10.
Marital harmony – No fighting over who is going to clean the bathroom; no arguing over who is going to vacuum. A cleaning service is much less expensive than couples’ therapy.
More time to do the things you love It is time to take back the free time in your life. Imagine having three to five extra hours per week to spend on quality time with your children, take up a hobby or a sport, play an extra round of golf, or simply sit back and relax.
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The day the cleaners come is the happiest day of the week. The anticipation of walking through the front door, setting down everything you have in your hands, and looking over your sparkling clean floors, countertops, and bathrooms is sure to put a smile on your face.
Cleaning services are reliable – Have you ever asked a loved one to clean something, and they forgot? You do not want to become resentful toward a family member over an untidy area of the home. Having a reliable cleaning service also means you are always ready for that unexpected guest.
sense that something isn’t quite right, they can notify you right away.
A cleaning service can help you with your pets Your pets will love the day the cleaners come as much as you do. They love to get that extra bit of attention. The cleaners can also let them out for a little bit of fresh air while they are in your home cleaning.
Areas you never thought of get cleaned – We rarely have time to thoroughly clean our homes – professional cleaners are trained to look for, and clean, areas you may not even think about. Although you may not see it, it is comforting to know that it has been cleaned.
Make your busy life easier –
100 Per cent satisfaction guaranteed.
We are busy running our children to hockey, dance, soccer and other time-consuming activities. The demands placed on us by our careers rob us of the time we need to get the most out of life. A professional cleaner frees up hundreds of hours a year, to give you the time you need for yourself.
Tidy Time Saver offers a 100 per cent satisfaction guarantee. If you aren’t completely happy with the job that has been done, it will be done again, no questions asked. It’s your home. You should be happy in it. FBR
Having a cleaning company is convenient – Neither snow nor rain nor heat nor gloom of night stays these [cleaners] from the swift completion of their appointed rounds. You don’t need to think about them, they just show up as scheduled and get the job done.
Home security – Having cleaners come in while you are at work or while you are away adds a little more security to your home. If the cleaners
Sharla Shaw is the owner of Tidy Time Saver Professional Cleaning Service. Tidy Time Saver employs 14 highly trained, friendly, and courteous people who are eager to make your home sparkle. Together, they cleaned more than 10,000 homes in the past year.
TIDY TIME SAVER is a proud partner of
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Leslie Genoway, Bkin, CSCS, PTS, Athletic Traner, Fitness Consultant and Owner of LG Fitness Aimee Kowalski, BExSc, Athletic Trainer and Fitness Consultant Derek Meyers, Client
Ideal Protein is perfect for my busy life. The meals are so easy to prepare and the shakes and bars are tremendously delicious. Couple the protocol with LG Fitness workouts twice a week and I have lost nearly 25 pounds in just the 8 weeks. The best part, I am able to keep the weight and inches off because of the way LG Fitness and Ideal Protein have actually changed my mind, getting me living a more positive and healthy lifestyle. Thank you LG Fitness and Ideal Protein. - Derek Meyers, Sports Reporter/Anchor at Global Regina
Determination • motivation • SucceSS LG Fitness specializes in weight loss, balance and stability training, elite athletic training, and pre and post injury/surgery rehabilitation. We believe that physical fitness is a critical component to maintaining great health and to attaining optimal performance in every area of our lives, whatever our goals and endeavors might be.
For more information contact: Leslie at LG Fitness • p: 306.581.9556 e: lgfitness@sasktel.net Erin at LG Ideal Vitality • p: 306.596.6569 e: lgidealvitality@sasktel.net
w w w. r e g i n a i d e a l w e i g h t l o s s . c o m
Reclassifying the office coffee expeRience By Amy Nelson-Mile
here’s nothing quite like the smell—and taste—of a good cup of coffee. The people at Ambassador Coffee Service know that many people can’t imagine life without it, and that’s why they have made Office Coffee Service their specialty for over 20 years. Kyle Chalupiak, Vice President and General Manager, points out that Ambassador focuses on supporting the Office Coffee Service business. “We deal primarily as one business to another,” he says. “Although we do provide some retail sales, we really focus on serving offices.” They’ve been very successful at what they do, too. Over the years Ambassador has grown from a handful of accounts to over 800 clients. For Chalupiak, the secret to their success is simple. “We have modern coffee equipment, solid service, a great selection of coffees and wonderful staff.” The foundation of their business is the equipment. “It’s modern and high quality,” Chalupiak explains. “Anything we provide as brewing equipment is on loan and is serviced for free. Plus, once a month we swap out the thermal servers on site with ones that have been professionally cleaned and sanitized in our service department. We have a full-time person dedicated to the work of going out and doing this.” “Coffee is a food product, and it’s so important to feel comfortable about the safety of your food.” Ambassador carries two different styles of coffee brewing systems: single cup brewing and batch brewing (12-cup systems). The single-cup system is steadily growing, and Ambassador offers three different types. The first is the Keurig Premium Coffee System. “It has great brand appeal, provides lots of choice for coffees and teas, and is reasonably priced.” A second option, the Tassimo Pro, is designed for those who enjoy specialty coffees such as lattes and cappuccinos. Finally, there is the POD Coffee System. “With the POD System, clients can get organic, fair-trade coffee with a lowered cost per single cup.”
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Ambassador offers many choices to its coffee drinkers. “We have mild, medium, or dark roasts; flavoured coffees, decaffeinated coffees and flavoured decaffeinated coffees such as French vanilla or Hazelnut,” says Chalupiak. In addition, the coffee portions for the Thermal Server System are sold per portion in small case packs so that clients can have the opportunity to try different flavours.
Photo by Shawn Fulton
More and more often, offices are switching to the single cup option. “This market is here to stay,” Chalupiak says. “I predict that within five years most of our clients will be single-cup users. The advantage is obvious: you can brew what you want when you want it.”
The news gets even better for coffee drinkers, though: the pricing is very advantageous. “If you’re using the single cup system, the cost will be as low as 39 cents per cup. If you’re using the Thermals System, the cost starts at 20 cents per cup.”
“Employees rank good coffee as an important benefit,” he says. “A well-run coffee program gives great value to them at low cost.”
Photo by Shawn Fulton
Although coffee supplies are often considered office supplies, Chalupiak encourages business owners to reclassify the cost to Human Resources, because it can be used as a method to recruit, reward and retain talented people.
John Kreis, Service Manager repairing a coffee machine.
For more information or to book your Free Trial contact Ambassador Coffee Service. Visit the website at ambcoffee. ca, E-mail info@ambcoffee.ca, or phone 306-359-3799. BR Photo by Shawn Fulton
Ambassador Coffee Service 3241 Saskatchewan Dr., Regina, SK P: 306.359.3799 f: 306.565.3740 e: info@ambcoffee.ca www.ambcoffee.ca
Team Office Coffee Service: Ryan Santer, Kyle Chalupiak, John Kreis, Alyson Wilson and Kevin Mader.
Modern brewing systems meet variying tastes.
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Residential • CommeRCial • industRial Licensed Bonded Locksmith
Dave Spelliscy Owner of Regina Lock & Key
“Dave at Regina Lock & Key handles our Residential lock and key needs for most of our customers. Dave is friendly, proffessional and courteous when it comes to our customers and he always treats them with respect and listens to what their needs are and expresses ideas that will work for them. We have used him on some rather large housing projects and has always done the job very efficiantly and in the time commitment that he promised. Always there for emergency purposes on very short notice.” - Shawn Lemieux, Residential Sales Manager, Glacier Glass
seRving Regina & aRea foR 25 yeaRs Regina Lock & Key offers sales, service repair and installation of all makes of locks, exit devices and door closers as well as rekeying and master keying of locks. Prompt and courteous service to all residential, commercial and industrial clients.
306.537.9311
e: reginalock@sasktel.net 92
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SPLA
Saskatchewan Professional Locksmith Association
www.westconequip.ca
sPecialists in PeRsonnel & MateRial lifting equiPMent Brian Brown, president Westcon equipment & Rentals Ltd.
Rentals • sales • PaRts • seRvice complete line of industrial and contractors equipment • Boom & Scissor Lifts • Warehouse & Telescopic Boom Forklifts • Skidsteer Loaders & Attachments • Compressors • Pumps
• Welders • Compactors • Portable Generators • Heaters • Electrical Equipment • Tools • Concrete Equipment • Flood Lights
One of the Best Operator Certification Training Programs in Saskatchewan! Your saskatchewan Dealer for: • Lee Boy/Rosco Paving & Road Maintenance • Manitou Straight Mast & Telescopic Forklifts • JLG Aerial Work Platforms • Fraco Mast Climbing Work Platforms
Your Manitoba Dealer for: • Volvo Construction Machinery • Sennebogen • Gomaco • Manitou Straight Mast & Telescopic Forklifts • JLG Aerial Work Platforms • Fraco Mast Climbing Work Platforms The service, training and on time rental deliveries makes Westcon Equipment & Rentals Ltd. a pleasure to deal with. Simply stated, “a vital partner“ to our business and industry. – Paul McLellan, President Alliance Energy
RegIna Highway #1 east (n. Service Rd.) p: 306.359.7273 tf: 1.888.777.5438
SaSkatoon 3530 Idylwyld Dr. n. p: 306.934.3646 tf: 1.877.329.0375
WInnIpeg 370 keewatin St. p: 204.694.5364 tf: 1.800.453.2435
The Heidelberg Speedmaster press has the capability of adding an additional fifth colour that can be exact-matched with a company’s colour scheme and visual identity standards.
SeriouSly Smart Printing Serving Saskatchewan business with unprecedented speed, efficiency and accuracy or nearly a half century, Western Litho Printers has been leading the printing industry in technology and service. With a staff of 26, Dale Schaeffer and his team have been providing innovative products, new designs and concepts, as well as just good old customer service to its customers in Regina and Western Canada. Western Litho Printers started its humble beginnings in a small shop in Regina back in 1964. Dale’s father, Bert Schaeffer, started things with a small, one-colour printing press and a few other pieces of equipment. Today Western Litho has over 22,000-square feet of office, production and warehouse space with some of the most technologically advanced equipment in the printing industry. “We keep ahead of the printing curve here in Saskatchewan by continually reinvesting in new technology and equipment,” says Dale. Last year Western Litho purchased a Heidelberg CD-74, 10-colour printing press. Not only can they print almost any combination of colours, they can print both sides in a single pass. No other shop in Regina can do this. The CD 74 press is 94
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one of only a handful of printing presses in the world that can aqueous coat both sides of the page at once. At over 76 feet in length, this Heidelberg printing press is one of the longest sheet-fed printing presses in Western Canada. Along with the addition of this new printing press, Western Litho Printers has also purchased a Heidelberg Image Control system that enables them to fine tune the colours with unprecedented accuracy. From their Heidelberg prepress system they send the ink settings to the press, and from there they run test sheets so the Image Control system can scan and read the entire printed sheet. The Image Control will then automatically make adjustments to the ink settings, adjusting the colour to a level far more accurate than
the human eye can see. This means better quality for customers and, guarantees repeatability, as the Image Control stores the colour values for each job. This is the only Image Control in Saskatchewan and one of only a few in Western Canada. Another first for Saskatchewan. Western Litho Printers is a complete service printing shop. They can design and print virtually anything your business would require. From the usual requests, like letterheads, envelopes, carbonless forms, cheques and business cards, to magazines, presentation folders, manuals, mailers, signs, posters, banners, blueprints, coupons, numbered tickets, scratch offs, and more. Western Litho also has the software and equipment to print Variable Data projects, where every
Back: Kelly Yurkiw, Darren Schaeffer, Darcy Markwart, Jay Goudy, Kelly Santer Middle: Jim Schlosser, Lyle Posehn, Bassel AbouChakra, Coleman Ursu Front: Shiela Wand, Terry Leigh, Dale Schaeffer, Deb Kreklewich, Vanessa Roberts Missing: Bing Pan, Brenda LaLonde, Deb Hubick, Denise Wong, Gallagher Laird, Jeffrey Tardecilla, Joe Prokop, Lindsay Husdal, Kim Walker, Mark Envik, Peter Wollf, Shirley Anderson
piece is printed differently. Imagine the personalized items you could send to each of your customers—oh, and yes, Western Litho can handle your company mail-outs also. Another piece of equipment that sets Western Litho apart is their high-speed laminator. They can provide the durable, high-gloss finish that you require on virtually any of your printed pieces. Need that 5-foot by 20-foot banner laminated? No problem. Since 2001 Western Litho has been making their printing plates with a Computer to Plate System (CTP). This
enables them to make a printing plate very quickly from a common PDF file. Once the plates are made, they are sent off to the press, running at up to 15,000 sheets per hour. If they are printing a standard sized flier, they can be printed six on a sheet, producing up to 80,000 - 8.5 x 11 inch, full-colour two-sided fliers per hour. You need how many and how quickly? Yes you came to the right place! Western Litho Printers has the technology, the people and the equipment to print whatever you need. They do it quickly, efficiently and correctly. Western Litho Printers is Saskatchewan’s trusted name in printing. BR
300 Dewdney Ave., Regina, SK S4N 0E8 p: 306.525.8796 f: 306.565.2525 tf: 1.877.475.4846 e: sales@westernlitho.ca www.westernlitho.ca BUSINESS Regina
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Get Fit Naturally By Tobie Hainstock. Photos by Shawn Fulton
I
t often happens, we start off the year with the best of intentions, determined to live a healthier lifestyle. This year you really want keep on track…but where do you start? Naturally Fit, the exciting new men’s and women’s supplement store which is now open in the east has a wide range of vitamins, protein supplements and weight management products. “The great thing about our exclusive line is that they are all natural,” says owner Cindy Schiissler. She goes on to explain that they carry exclusive lines of protein supplements that are hormone free, lactose free and gluten free. By using stevia rather than sugar or artificial sweeteners, the protein drinks are natural, nutritious and delicious. The exclusive products carried at Naturally Fit include quality brands such as:
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Diesel – 100% New Zealand whey isolate which has all natural ingredients ranging from 94% to 97% pure whey protein isolate with 27g of protein. This high protein drink is a low calorie intake featuring anabolic ingredients which also includes 5grams of l-glutamine and 7g of BCAA per serving and comes in multiple flavors. Perfect Whey – 100% New Zealand whey protein isolate and whey protein concentrate that comes in multiple flavours. It’s described as the best tasting protein shake on the market, not chalkiness to it at all and is 28g of protein filled with amino acids. Massive - hyper growth weight gainer. 1228 meg calories per serving filled with 5g glutamine 2g taurine 14g BCAA, essential fatty acids, creatine monohydrate, di-creatine malate, creatine ethyl ester malate plus70g of time released proteins.
Thermolean – increases your energy and targets stubborn body fat and suppresses appetite. Greens – antioxidant powder with 35 nutrients. This great tasting is easy to take, just add to water, juice, yogurt, etc. Kids love it too. Naturally Fit also carries a variety of preworkout supplements, fat burners and weight loss products including African Mango as featured on Dr. Oz.By speeding up the body’s metabolism, African mango works as an effective weight loss aid. Toxins block the body’s ability to absorb nutrients and energy that are needed to burn fat and increase metabolism. This means that the body is unable to burn fat needed for weight loss. When the extract from the African mango is ingested, it eliminates these toxins, which then allows the body to get the energy needed to burn off the fat.
According Schiissler, Naturally Fit products are for people who are looking to live a healthy lifestyle; young or old and of all shapes and sizes “We have customers from all walks of life and all ages. In fact, our oldest client is 86 and very knowledgeable about herbs and vitamins.” Schiissler goes on to state that Naturally Fit also carries a variety of supplements, fish oils, daily life vitamins and great tasting recovery drinks. “Whatever you need for a healthy life, we’ve got it,” adds fitness consultant Brandon Tidball. Tidball also points out the importance of proteins by stating that common misconceptions are that they are only needed for working out and that they are high in calories. “The fact is that your body needs its proteins all the time to help recover and build your muscle,” he states. Schiissler adds that women in particular don’t take enough proteins because they fear putting on weight. Remember that muscle weighs more than fat. Don’t worry so much about the weight when you’re working out, concentrate more on the toning and muscle building. “Actually, women who are working out, shouldn’t
even look at their bathroom scale,” she says, “go according to how your clothes fit.” Tidball and Schiissler also advise that before starting any new program, whether it is taking new vitamins and supplements or starting a new work out regiment, always consult your physician first. Whether you’re working out, weight training or just wanting to live healthier, Schiissler and Tidball can help guide you in a healthy lifestyle. For more information about the Naturally Fit products, drop in to see them in their brand new store at 3247 Quance Street, call them at 949-3010 or check them out at www.naturallyfitregina.com. BR
3247 Quance Street 306.949.3010 naturallyfitregina@hotmail.com
Owner Cindy Schiissler, Fitness Consultant Brandon tidball
EXPERTAdvice Insuring a new small business? Claire and John have prepared for the grand opening and started to receive stock. They’ve budgeted $10,000 for improvements to the store including new hardwood flooring and clothing racks; they can fit almost 10 times the stock in the new store. They also ran an ad in the paper for two full-time and one part-time staff member to help with the increase in business. Their new location is growing already and excitement for the grand opening is building!
Erin Shannon Associate Insurance/Financial Advisor The Co-operators Bassendowski Agencies Ltd. 1920 College Ave Regina, Saskatchewan S4P 1C4 306.347.6526 erin_shannon@cooperators.ca www.cooperators.ca
This will be the first in a five-part series chronicling a small business in Regina. Our Expert Advice column will take us along the journey of a new business and how commercial insurance impacts and can protect the overall success of this enterprise. The fictional stories of Claire and John McNeil are taken from real-life examples of commercial business clients. Claire and John McNeil are incorporating their sole proprietorship specialty retail clothing store. They’ve thought of a company name, Diva Designs, and have opened a storefront in downtown Regina. It’s quite a step up from their home-based business operating out of their garage. They hope this new location will attract a local and loyal Regina following. 98
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This week, Diva Designs received a notice from the landlord asking for proof of liability insurance and tenant’s insurance. Claire and John previously had the sole proprietorship insured under their homeowner insurance policy. Sounds like it might be time to call their insurance advisor.
the store front? What about the money in the cash register every day; is that insured? The advisor helped Claire and John determine replacement cost values and build a package of insurance products to suit their retail establishment.
Business Interruption coverage: What happens if there is a fire? Can they open a new store right away and not lose any customers? What about payroll, rent and other monthly expenses? Can these business overhead costs be insured? The Co-operators advisor reviewed affordable options for business interruption coverage for Diva Designs, based on projected revenues and expenses for this new business.
Their Co-operators insurance advisor asked them a series of questions to get an idea of their changing insurance needs. There are several key components of any business insurance policy:
There’s a lot to think about when a new business begins or expands its operations. Whether you have an existing business or a new start up, we can help answer all your questions regarding business insurance.
Liability: What is commercial liability? How much is enough? Is there a minimum requirement in a lease agreement? What is tenant’s legal liability? Why does a business need this type of coverage? Do we need event insurance for the Grand Opening?
Next up for the expert and Diva Designs: hiring and retaining
The Co-operators advisor helped Claire and John answer these questions regarding the need for commercial general liability.
Property Coverage: Is Diva Designs insured for the increase in stock and the leasehold improvements? Should they insure their new sign outside
new staff. How The Co-operators helped with attraction and retention strategies for this growing business. Send your suggestions for future articles or any questions related to your business to erin_shannon@cooperators.ca. BR
Bruce Axelson
Top GM Dealership in CanaDa Capital GMC Buick Cadillac is Canada’s #1 Dealership in NEW and Pre-Owned Vehicles for the third consecutive year. Since 2009, Capital GMC Buick Cadillac has been proud to receive this prestigious award and it is all thanks to YOU, our customers. In recognition of this achievement, we’re passing along great savings to you just in time for Spring!
4020 Rochdale Blvd, Regina, Sk S4X 4P7 p: 306.525.5211 • tf: 1.800.240.5211 www.capitalgmc.ca