Healthcare Industry Breakdown

Trends..

By The DYL Team

The pandemic introduced many new challenges to the healthcare industry since 2020. And with many regulations in place, such as HIPPA, the doctorpatient relationships completely changed. However, because of new emerging technologies, healthcare services have made it easier for staff to innovate new ways to interact with customers.

2022 is a year where both technology and healthcare are patient focused.

THE GLOBAL HEALTH INDUSTRY IS WORTH $8.45 Trillion

HOW MANY COMPANIES ARE IN US HEALTHCARE SECTOR? ~ 780,000

AUTOMATION PLATFORMS CAN LOWER COSTS BY $100 Billion a year

HOW MUCH DOES THE US SPEND ON HEALTHCARE? $10,224 per capita

WHAT PROBLEMS DO HEALTHCARE INSTITUTIONS FACE? WHAT CAN YOU DO TO SOLVE THEM?

Patient Communication

The main effects of poor communication in healthcare is bad patient outcomes, substandard resource usage, and high healthcare costs.

How do you solve it?

DYL’s system allows you to communicate with patients and requires zero human interaction.

You can automatically assign meetings, follow-ups, texts, emails, and other methods of communication via the DYL platform.

This means you’re automating communication while including a personal touch with DYL’s personalization feature.

1 2

Routing patients to the correct department

This is not much of an ongoing problem

for the healthcare side, but it greatly affects how patients feel about your institution.

The better you can route people and the faster you do it, the higher likelihood they will have good things to say about your business and leave a good review.

How do you solve it?

DYL automatically routes incoming calls to the appropriate department in your medical office to accommodate prescription refills, appointment scheduling, test results, and billing questions.

Customers can also route themselves with a fully customizable IVR which gives them options.

In every business, whether you're a larger corporation, an OBGYN, a general office, or something specific, you always need well-trained staff.

4

Poor staff training can make the difference between customer fulfillment or a bad review.

How do you solve it?

DYL lets you Train staff by letting you listen in on live calls to hear how experienced callers reach out, follow up, and secure appointments with patients.

You can also see how often staff communicate with customers with our reporting features.

Positive patient interactions begin over the phone.

Patients Leaving for Other Health Centers

This problem usually stems from poor client interactions. Patients will stay if they feel like they're valued and communicated with often.

How do you solve it?

DYL automates all communication between you and your patients. This ensures a better client retention percentage by up to 35%.

DYL’s Personalization feature fills in important client information so the emails are geared towards them and not a general audience.

FACTORS AFFECTING 2022

WHAT PERCENT OF PATIENTS WANT DATA SECURITY?

88%

HOW MANY PATIENTS WANT THEIR PROVIDER CLOSE BY?

85%

HOW MUCH DOES THE US SPEND OF GDP FOR HEALTHCARE

17%

HOW MUCH DO PROVIDERS SPEND ON CLOUD TECH?

$11.36 Billion