EAPA 2016 online brochure 071816 by Employee Assistance Professionals Association

EAP INNOVATION Soaring on the Winds of Change EAPA’s

2016 World EAP Conference

CHICAGO

www.eapassn.org #EAPA2016

Sheraton Grand Chicago

October 31- November 3, 2016 • Pre-Conference Courses Oct. 30 & 31

PURCHASE THE 2016

BEST VALUE

PACKAGE The Best Value Package includes all the beneďŹ ts of full conference

registration PLUS online access to conference sessions recorded during the 2015 & 2016 World EAP Conferences. Enjoy unlimited access to EAPA's Conference On Demand website through October 31, 2017.

GENERAL SESSIONS AND SPECIAL EVENTS Join us for EAPA’s 2016 World EAP Conference at the Sheraton Grand Chicago! Don’t miss the world’s largest gathering of employee assistance professionals and the year’s most intensive learning and networking opportunity! NEW THIS YEAR – Plan to attend fun new events in the EAPA EXPO and all around Chicago!

GENERAL SESSIONS

Opening Keynote Address | Tuesday, November 1 Moving from Victim to Victor through the Power of Forgiveness

General Session | Wednesday, November 2 EAP TALKS

Brief, engaging presentations on current topics in employee assistance.

Lyndon Fitzgerald Harris, Co-director, Tigg’s Pond Retreat Center

President’s Breakfast | Thursday, November 3 Creating a Unified Vision for the EAP Field Lucy O. Henry, LPC, CEAP, President, Employee Assistance Professionals Association (EAPA) Also speaking: Jeffrey A. Gorter, MSW, President, National Behavioral Consortium (NBC); Kaoru Ichikawa, Ph.D., CEAP, President, Asia Pacific Employee Assistance Roundtable (APEAR); Igor Moll, MWO, President, Employee Assistance European Forum (EAEF); Judy Plotkin, MSW, President, Employee Assistance Society of North America (EASNA).

Jeffrey R. Harris, MFT, CEAP, Program Manager, EAP & WorkLife Services, USC

Marina London, LCSW, CEAP, Manager, Web Services, EAPA

Mark Attridge, Ph.D., M.A., President, Attridge Consulting Inc.

Sally B. Spencer-Thomas, Psy.D., President & CEO, Carson J Spencer Foundation

Performance Arts Luncheon | Thursday, November 3 Change! Transition! Resilience! Expressing Transformation through Dance, Music and Drama Jeffrey Mangrum, Director of Creative Development, SST Theater-based Learning and Development

SPECIAL EVENTS – NEW THIS YEAR! MONDAY

TUESDAY & THURSDAY

TUESDAY

EAPA EXPO Grand Opening Reception and Halloween Costume Party! 5:00 PM – 7:00 PM

Chicago City Tours* Tuesday, 4:00 PM - 6:00 PM Chicago Modern Architecture Walking Tour Art Deco Skyscrapers Tour Chicago Crime Tour

Dine Around Chicago (Reservations Required) 7:00 PM – 9:00 PM

WEDNESDAY EAPA Dance Machine Dinner* 5:00 PM – 9:00 PM

Thursday, 3:00 PM - 5:00 PM Chicago Modern Architecture Walking Tour Art Institute Private Docent-Led Tour Chicago Crime Tour

WEDNESDAY

THURSDAY

EAPA Dance Machine Party 9:00 PM - Midnight

*Additional Registration Required

www.eapassn.org

The Second City Legendary Comedy* The Quintessential Chicago Experience! 6:00 PM – 10:00 PM

SCHEDULE AT A GLANCE For complete session descriptions, including learning objectives, detailed speaker biographical information and affiliations, please visit www.eapassn.org.

Sunday, October 30 8:00 AM – 5:00 PM

Pre-Conferences Master Classes

Monday, October 31 8:00 AM – 5:00 PM 8:00 AM – 12:00 PM 1:00 PM – 2:00 PM 1:30 PM – 5:00 PM 3:30 PM – 5:00 PM 5:00 PM – 7:00 PM

Full-Day Pre-Conference Courses Half-Day Pre-Conference Courses Newcomer Networking & Orientation Chapter and Branch Leader Development Concurrent Breakout Sessions EAPA EXPO Grand Opening Reception

Tuesday, November 1 6:30 AM – 7:45 AM 7:30 AM – 5:00 PM 7:30 AM – 8:15 AM 8:30 AM – 10:00 AM 10:15 AM – 12:15 PM 12:30 PM – 1:30 PM 1:30 PM – 3:00 PM 3:00 PM – 4:00 PM 4:00 PM – 6:00 PM 4:00 PM – 5:30 PM 6:00 PM – 7:00 PM 6:00 PM – 7:00 PM 7:00 PM – 9:00 PM

Sunrise Wellness & Education EAPA EXPO Hours EAPA EXPO Continental Breakfast Opening Keynote Address Super Sessions EAPA EXPO Lunch and Prize Drawings Concurrent Breakout Sessions EAPA EXPO “Appy Hour” – App Demos & Techno Tea Chicago City Tours Committee/Panel Meetings International Attendee Gathering EAPs in Healthcare Gathering Dine around Chicago (Reservation Required)

EDUCATIONAL CREDIT

Professional development hours (PDH) and continuing education (CE) contact hours. Based on the clock hour, one PDH/CE contact hour equals one hour of participation in a pre-approved training. Credit is only for the actual time during which training is provided. Breaks, lunches or any other activities are not included. To earn educational credit, a minimum of eighty-five percent (85%) or more (100% for psychologists) of each session time is required. Partial credit is not available for any educational activity.

EDUCATIONAL CREDIT APPROVALS

Employee Assistance Professionals and Addiction Professionals • Employee Assistance Certification Commission (EACC) • National Association of Alcohol and Drug Addiction Counselors (NAADAC); and Professional Counselors • EAPA has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 6418. Programs (conference sessions) that do not qualify for NBCC credit are clearly

Wednesday, November 2 6:30 AM – 7:45 AM 7:30 AM – 4:00 PM 7:30 AM – 8:15 AM 8:30 AM – 10:00 AM 10:00 AM – 10:30 AM 10:30 AM – 11:45 AM 12:00 PM – 1:00 PM 1:00 PM – 3:00 PM 3:00 PM – 4:00 PM 4:00 PM – 5:15 PM 5:15 PM – 6:00 PM 7:00 PM – 9:00 PM 9:00 PM – 12:00 AM

Sunrise Wellness & Education EAPA EXPO Hours EAPA EXPO Continental Breakfast General Session featuring “EAP Talks” EAPA EXPO Great Lakes Lemonade Break Concurrent Breakout Sessions EAPA EXPO Lunch and Prize Drawings Super Sessions Expo Prize Drawings & Closing Reception Concurrent Breakout Sessions Annual Association Business Meeting Dance Machine Dinner Dance Machine Party

Thursday, November 3 7:45AM – 9:30 AM 9:45 AM – 11:00 AM 11:15 AM – 12:30 PM 12:30 PM – 2:30 PM 3:00 PM – 5:00 PM 6:00 PM – 7:30 PM 7:30 PM show time

President’s Breakfast Concurrent Breakout Sessions Concurrent Breakout Sessions Performance Arts Luncheon Chicago City Tours Reception and Dinner The Second City - Legendary Comedy

= Additional Registration Required

identified. EAPA is solely responsible for all aspects of the program and its content. • Most Annual World EAP Conference sessions include NBCC credit as indicated by “( x CE contact hours, NBCC)” listed above each session description. Social Workers • EAPA is an NASW approved continuing education provider. In August, EAPA will apply to NASW to receive Social Work continuing education contact hours. Psychologists • EAPA will partner with an APA approved organization to grant CE contact hours to psychologists. • Psychologists are required by APA to attend 100% of each conference session to obtain available credit. Attendees are advised to check with their licensing boards and agencies to see which continuing education credits will be accepted. The most recently updated information can be found online at http://www.eapassn.org/PDH-CE-Info

www.eapassn.org

HOTEL AND TRAVEL INFORMATION HOTEL ACCOMMODATIONS AND RESERVATIONS

AIR TRANSPORTATION

The Sheraton Grand Chicago is now accepting room reservations in EAPA’s discounted block. Attendees enjoy the special rate of $185 per room per night for single or double occupancy, plus applicable state and local taxes (currently 17.4%). A limited number of government per diem rate rooms have also been reserved. Make your reservation TODAY at http://www.eapassn. org/2016ConfHotel!

TRANSPORTATION WITHIN THE CITY

All conference events will be held at the Sheraton Grand Chicago: 301 East North Water Street. Chicago, IL 60611, United States.

If you prefer, you may call to make your reservations at (312) 464-1000. Make sure to mention “Employee Assistance Professionals Association.”

TRAVEL PLANNING

The weather in Chicago in late October is changeable with morning low temperatures averaging near 40f (about 4C) and afternoon temperatures rising to the mid-50s f range (13-14C). There should not be any significant rainfall. It would be best to bring a sweater or two. Be prepared to add some layers with a medium weight jacket for the colder days or when touring near Lake Michigan - it’s not called “The Windy City” for nothing!

The O’Hare International Airport (ORD) is about a 35 minute drive from the Conference hotel, and Chicago Midway Airport (MDW) is about a 25 minute drive. The best way to get to the hotel is by taxi or Airport Express. Detailed instructions about transportation can be found on the hotel website (http://www. sheratonchicago.com/faqs/transportationparking.html).

The easiest way to get around Chicago is to use the Chicago Transit Authority’s system of trains (subways) and buses. Visit www.transitchicago.com for further information.

CHICAGO IS HOME TO... • 237 square miles of land • An estimated 2.7M residents • More than 100 neighborhoods • Over 4,700 restaurants • More than 200 theaters, 225 music venues and 220 dance companies • 60 museums • Over 700 public art works • More than 90 art galleries and 20 neighborhood art centers • 26 miles of lakefront with an 18.5-mile lakefront path • Approximately 369 landmarks and 46 historic districts

HOTEL PROXIMITY TO CHICAGO ATTRACTIONS AND TRANSPORTATION

The Sheraton Grand Chicago hotel welcomes you to the heart of the city. Overlooking the Chicago River, the hotel puts you within walking distance of business, dining, entertainment and nightlife. In fact there are no less than 32 attractions located within an immediate or short distance of the hotel.

Visit EAPA’s Website, www.eapassn. org, for additional travel and activity information. Plan to bring your family and extend your stay to enjoy the many attractions Chicago has to offer!

www.eapassn.org

SPONSOR AND EXHIBITOR INFORMATION 2016 SPONSORS

2016 SPONSORS AND EXHIBITORS (AS OF JULY 15)

DIAMOND SPONSOR

PLATINUM SPONSORS

SILVER SPONSOR

GOLD SPONSOR

BRONZE SPONSOR

CONTRIBUTING SPONSORS Masi Research Consultants, Inc. Routledge Journals SELECT, Inc.

Acadia Healthcare - Recovery Division AdCare Hospital Adolescent Growth AFCPE Alcoholics Anonymous AMITA Health-Alexian Brothers Behavioral Health Hospital Arrowhead Lodge, LLC ASAP Ashley Addiction Treatment Balancing Life’s Issues Banyan Treatment and Recovery Behavioral Health of the Palm Beaches BHR Worldwide Boys Town National Research Hospital Bradford Health Services Casa Palmera Center for Discovery CenterSite LLC Champion Center & HVRC Cigna CLC Inc. ComPsych Corporation Consolidated Credit Cumberland Heights Foundation Daybreak EAP Software EAP Expert Inc. Elements Behavioral Health Elmhurst Professionals Program Envolve PeopleCare Fellowship Hall Foundations Recovery Network Gateway Alcohol & Drug Treatment Centers Hazelden Betty Ford Foundation High Conflict Institute Illinois Institute for Addiction Recovery InfoMC Inc IntroVentions.Com Kemah Palms Recovery KGA, Inc. La Ventana Treatment Programs Lakeview Health

Life Advantages Livengrin Foundation Inc Magellan Healthcare McLean Hospital Memorial Hermann Prevention & Recovery Center Morneau Shepell National Association fo Area Agencies on Aging (n4a) Optum Origins Behavioral HealthCare Presence Behavioral Health Addiction Services Pride Institute ProtoCall Services PsyBar, LLC R3 Continuum Recovery Unplugged Recovery Ways Retreat Premier Addiction Treatment Centers RiverMend Health Robert Douglas & Associates Rosecrance Inc. Sante Center for Healing SAP Referral Services, LLC d/b/a SRS, LLC Soberlink Summit BHC Summit Preparatory School Sunrise Springs Integrative Wellness Resort Sunspire Health The Emily Program The Renfrew Center The Shores Treatment and Recovery Timberline Knolls Residential Treatment Center Tranquility Woods Valley Hope Valley Recovery Center Wasatch Recovery WeCounsel Solutions White Deer Run/Cove Forge/ Bowling Green Whole Person Associates Workplace Options

EAPA EXPO EVENTS Join the largest networking opportunity at the conference - EAPA’s EXPO! Meet all the right people while learning about the new services available to the field. At the EAPA booth, we will be available to answer all your membership and certification questions during all EXPO hours. Mark these EAPA EXPO events on your calendar:

MONDAY

TUESDAY & WEDNESDAY

Grand Opening Reception and Halloween Costume Party!

Lunch and Prize Drawings

Monday 5:00 PM – 7:00 PM

Tuesday 12:30 PM–1:30 PM Wednesday 12:00 PM–1:00 PM

TUESDAY & WEDNESDAY

Continental Breakfast

Extended Networking Coffee Breaks

Tuesday and Wednesday 7:30 AM – 8:15 AM

Tuesday and Wednesday 3:00 PM – 4:00 PM

LIMITED EXHIBIT SPACE STILL AVAILABLE! Don’t miss your opportunity to shine. Sign up today! | www.eapassn.org/2016exhibitors 6

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PRE-CONFERENCE TRAINING COURSES EAPA’s Pre-Conference training courses provide in-depth skill-building sessions brought to you by top experts in the field. Master Classes are a new intentional, attendee-focused education experience. Limited Seating. Unlimited interaction. Registration rates for each of these courses can be found on the registration form at the end of this brochure.

ONE-DAY MASTER CLASSES - SUNDAY, 8:00 AM - 5:00 PM 1030-PCT-1 Ready for Anything: Incorporating Situational Awareness into EAP Critical Incident Response

• Room: Michigan A • Approved for 7.5 PDHs in Domain II (7.5 CE Contact Hours, NAADAC, NASW, NBCC)

The field of critical incident response (CIR) is rapidly changing as new research emerges and existing approaches are refined. Couple that with an increasingly savvy and demanding corporate customer, and the stakes have never been higher to “get it right” when delivering onsite support. Jeffrey A. Gorter, MSW, Clinical Direc- This full-day advanced master class reviews curtor of EAP Relations, rent research and best practices, applying them to the unique demands of a corporate setting. ExR3 Continuum perience real life scenarios, video examples, and experiential role plays as you learn to think more strategically when shaping a response customized to the unique circumstances presented. Know what to do…and what NOT to do.

Learning Objectives:

Tonya Teal Slawinski, 1. Analyze existing approaches of CIR and evalPh.D., LCSW, VP of uate application to workplace settings; Business Innovation, 2. Express central concepts in situational awareR3 Continuum ness and its implications for CIR; and 3. Demonstrate enhanced skills in management consultation and group facilitation.

1030-PCT-3 Experiential Methods and Tools for Addressing Differences in a Workplace

Tatyana Fertelmeyster, M.A., LPC, Founder and Principal, Connecting Differences, LLC

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1030-PCT-2 Expand Your Revenue with Conflict Resolution Services

• Room: Michigan B • Approved for 7.5 PDHs in Domain I, II (7.5 CE Contact Hours, NAADAC, NASW, NBCC)

Are you an EAP owner or director looking to add new revenue streams to your traditional services? This session shows you how to become a “go to” expert in the growing, critical field of workplace conflict resolution. Anna Maravelas, Escalated conflict, toxicity, and mistrust cost M.A., LP, President, your clients millions of dollars annually, and competent interventions resulting in lasting Thera Rising change are in high demand. Thera Rising has developed evidence-based methodologies for painlessly and permanently reversing escalated tension. During this master class, you will learn powerful skills and insights from our foundational seminar and preview methodologies for mending troubled teams and resolving conflict between individuals.

Learning Objectives:

1. Describe a strategy for enhanced return on investment for EAPs and clients; 2. Demonstrate a proven process for a conflict resolution project; and 3. Shift the focus from people and personalities to the situation. • Room: Superior A • Approved for 7.5 PDHs in Domain II (7.5 CE Contact Hours, NAADAC, NASW, NBCC)

Building intercultural competency in a workplace is becoming increasingly important. As EAP professionals, we need to create learning opportunities that engage adult learners from Baby Boomers to Millennials, coming from different cultural backgrounds with various levels of English proficiency. It is essential to offer a kind of learning that moves participants much beyond awareness to mastering skills through active application. This highly experiential workshop will engage participants in exploring issues of intercultural communication, diversity, and inclusion through a variety of methods and tools specifically designed for adult learning. Practical applications and facilitation of every activity will be discussed.

Learning Objectives:

1. Reflect on challenges and unique opportunities in working with diverse groups; 2. Explore creative ways to facilitate experiential adult learning in a workplace; and 3. Analyze experienced activities’ levels of risk and ways to apply to EAP practice.

PRE-CONFERENCE TRAINING COURSES TWO-DAY TRAINING COURSE - SUNDAY & MONDAY, 8:00 AM - 5:00 PM 1030-PCT-4 DOT/SAP Qualification & Update Training

Lee Mauk, M.Ed., CEAP, Senior Consultant, Blair Consulting Group, Inc.

• Room: Chicago IX • Approved for 14 PDHs in Domain II (14 CE Contact Hours, NAADAC, NASW, NBCC)

This “gold standard” course meets the U.S. Department of Transportation’s Substance Abuse Professional (SAP) qualification training requirements under 49 CFR Part 40.281(c)(1) and update training requirements for SAPs under 49 CFR Part 40.281(d). This engaging course is perfect for EA professionals and EAP affiliate providers who are seeking to add or maintain a SAP services component in their practice. You will leave the course with a detailed manual, requisite knowledge of the Part 40 modal rules (FAA, FMCSA, etc.), an awareness of ethical concerns common to the SAP role, and familiarity with available resources to stay current.

Learning Objectives:

1. Precisely describe all aspects of the SAP assessment, referral, and return-to-duty process; 2. Discuss current SAP challenges and issues; and 3. Utilize Part 40, modal rules, and other resources to prepare for a SAP exam.

ONE-DAY TRAINING COURSES - MONDAY, 8:00 AM - 5:00 PM 1031-PCT-5 Starting, Selling, and Growing an EAP

• Room: Ontario • Approved for 7.5 PDHs in Domain I (7.5 CE Contact Hours, NAADAC, NASW, NBCC)

This training covers every aspect of building/ growing an EAP, including staffing, marketing, selling, implementing, and nurturing a fledgling program. Using hands-on experience in selling and running EAPs, this session provides a boots Michael S. Klaybor, on the ground, nitty-gritty learning experience Ed.D., CEAP, Psycho- that gives participants the “tools of the trade.” therapist, The Lovett Video, web-based examples of best practices, sample presentations and paperwork, and disCenter cussion create an engaging learning experience, where participants will leave with an understanding of the nuts and bolts necessary to launch and successfully run an EAP.

Learning Objectives: Marina London, LCSW, CEAP, Manager, Web Services, EAPA

1. Implement the process necessary to create, market, and sell an EAP; 2. Develop procedures, protocols, and forms necessary to implement an EAP; and 3. Create procedures to run an EAP on a day-today basis.

1031-PCT-6 EAP Response to Terrorism: A MultiSystemic Resiliency Approach

• Room: Michigan A • Approved for 7.5 PDHs in Domain II (7.5 CE Contact Hours, NAADAC, NASW, NBCC)

Acts of terrorism designed to attack our way of life have the power to reach us all. As EAP critical incident response (CIR) professionals, we, too, are working through our own reactions at the time of the call. Impacted Robert D. Intveld, organizations may lose temporary access to LCSW, CEAP, Own- the traditional sources of resilience to aid in er, Robert Douglas its rebound. What are the EAP CIR strategies to aid in restoring a highly impacted organiand Associates zation and workforce back to productivity? What are the unique challenges brought on by terrorism? In this workshop, you will learn the core principles of a multi-systemic resiliency approach (MSRA) and their application to acts of terror.

Learning Objectives:

1. Utilize powerful EAP core technology when deploying resiliency-based CIR interventions; 2. Develop strategies to prioritize resilience when responding to acts of terror; and 3. Design terrorism-specific strategies to assist employees in safely transitioning back to work

GET COMPLETE CONFERENCE DETAILS ONLINE WWW.EAPASSN.ORG/2016CONF 8

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NETWORKING SESSIONS HALF-DAY TRAINING COURSES - MONDAY, 8:00 AM - 12:00 PM 1031-PCT-7 Finding Freedom Through Forgiveness

Lyndon Fitzgerald Harris, M.Div., Co-director, Tigg’s Pond Retreat Center

• Room: Chicago VIII • Approved for 4 PDHs in Domain II, III (4 CE Contact Hours, NAADAC, NASW, NBCC)

A recent article in Forbes Magazine reported that forgiveness is the “least understood leadership trait in the workplace” (Forbes: April 23, 2015). Forgiveness is often misunderstood as an otherworldly spiritual transaction that allows a free pass for misdeeds. Not so. During this interactive/ experiential session, the attendees will learn about a unique approach to wellness based on forgiveness. Drawing upon the research of Dr. Fred Luskin (Stanford University) and others, Lyndon will distinguish between what forgiveness is and is not, illuminate the difference between forgiveness and reconciliation, and set forth ground breaking ideas from the new science of forgiveness.

Learning objectives:

1. Explain what forgiveness is and is not, and why that matters; 2. Recognize wellness benefits for individuals and companies; and 3. Utilize a forgiveness toolkit with clients.

1031-PCT-8 Elevate Your EAP Skillset: Conduct an Efficient Comprehensive Assessment

• Room: Chicago X • Approved for 4 PDHs in Domain III (4 CE Contact Hours, NAADAC, NASW, NBCC)

Given the solution-focused mindset of EAP, along with the limited session parameters, it is imperative for EA counselors to conduct an effective and efficient comprehensive clinical assessment with every client. Only with such Claire Sutton, MA, assessments can the best help be given to each CEAP, President, client and therefore the best value delivered to all stakeholders. This half-day training will Claire Sutton give participants the tools, knowledge, and Consulting, Inc. insight to conduct comprehensive EAP assessments. Participants will explore powerful key questions to ask during the assessment, examine case studies, and participate in small group activities to solidify concepts and build confidence in the immediate application of this new skillset.

Learning Objectives:

1. Demonstrate confidently how to conduct a comprehensive assessment; 2. Recognize how to work effectively within brief session limits; and 3. Create unique treatment plans that may include appropriate referrals.

MONDAY NETWORKING SESSIONS Newcomer Networking & Orientation

• 1:00 PM – 2:00 PM • Room: Michigan B

All newcomers to EAPA and/or the World EAP Conference are invited to come and discover “insider secrets” to help you make the most from your experience!

www.eapassn.org

Chapter and Branch Leader Development

• 1:30 PM – 5:00 PM • Room: Superior A&B

Expanded session this year! Meet and share ideas with chapter and branch leaders from around the world. Led by EAPA board members, this session is open to all EAPA members. Share your insights, best practices, and vision for EAPA’s future.

MONDAY CONFERENCE SESSIONS 3:30 PM - 5:00 PM

ROOM: CHICAGO IX

1031-1a-01 A Heavy Price: The Effect of Subtle Weight Stigma on the Workplace • Jennifer R. Henretty, Ph.D., Director of Outcomes & Research, Center for Discovery • Jamie Crista Atkins, Supervisor of Adult Dietary Programs, Center for Discovery • Approved for 1.5 PDHs in Domain II, III (1.5 CE Contact Hours, NAADAC, NASW, NBCC) In our image-driven society, weight stigma is everywhere. There are subtle, and not so subtle, messages in the media and in our daily interactions with strangers, friends, and family. As the “fight against obesity” gains momentum, so do the effects of weight stigma, and the workplace is not immune. Weight stigma can permeate the workplace in casual conversations among coworkers, in employees’ internalized attitudes, and even in EA professionals’ own biases. This can affect productivity, healthcare costs, and employee well-being. In order to have the greatest impact, EA professionals must evaluate and fight the underlying negative weight messages in the workplace.

5:00 PM - 7:00 PM EXPO GRAND OPENING RECEPTION AND COSTUME PARTY All registered attendees, guests, and exhibitors are invited to meet, mingle, enjoy hors d’oeuvres, renew old acquaintances, and make new ones during the EAPA EXPO Grand Opening Reception. Enjoy this year’s special Halloween theme – come dressed in costume and trick-ortreat amongst the exhibitors!

Learning Objectives:

1. Identify subtle weight stigma messages; 2. Explain the deleterious effects of weight stigma; and 3. Utilize tools to decrease weight stigma in the workplace.

3:30 PM - 5:00 PM

ROOM: CHICAGO VIII

1031-1b-02 Disability and Abilities: The Accommodation Conversation • Leonard T. DeBenedictis, LICSW, CEAP, EAP Consultant, Partners HealthCare • Approved for 1.5 PDHs in Domain II, III (1.5 CE Contact Hours, NAADAC, NASW, NBCC) This presentation examines the role of an EAP in helping individual employees and organizations navigate the process of accommodating employees living with disabilities, as well as family caregivers. Employees present to EAPs in different ways when requesting an accommodation or with work and home concerns without recognizing that a disability is impacting work. The EA assessment includes identifying the disability, understanding work demands, and finding and negotiating accommodations. Employees may require significant EAP support to develop an action plan with clear goals and to advocate for the accommodation. This session highlights case examples and an innovative process model for working with employees and employers to achieve more useful workplace accommodations for clients living with disabilities.

Learning Objectives:

1. Describe a model plan for a workplace disability accommodation; 2. Recognize multiple psychosocial aspects impacting an employee with a disability; and 3. Navigate accommodations with clients within the systems at work.

www.eapassn.org

TUESDAY CONFERENCE SESSIONS 6:30 AM - 7:45 AM

ROOM: MICHIGAN

7:45 AM - 8:15 AM

EXPO CONTINENTAL BREAKFAST

8:30 AM - 10:00 AM

ROOM: CHICAGO VI

1102-1a-03 Chronic Pain, Boomers and Opioids • John Dyben, Ph.D., Clinical Director, Hanley Center at Origins • Approved for 1.25 PDHs in Domain III (1.25 CE Contact Hours, NAADAC, NASW, NBCC) Opioid use has skyrocketed among the “Baby Boomer” generation. This session explores generational histories and attitudes, as well as co-existing physical and mental issues, to better understand the context of escalating substance use disorder in the over-fifty age groups. Chronic pain is both physical and emotional in nature, and boomers often receive long-term opioid prescriptions that become more addictive and less effective for pain control over time. Evidence-based generational treatment must address the whole person, as well as the pragmatic life stage issues that influence substance use disorder recovery.

Learning Objectives:

1. Explain appropriate treatment modalities for individuals over fifty with chronic pain; 2. Describe the generational and comorbidity aspects of boomer opioid addiction; and 3. Apply practical tools in assessment of and engagement in opioid abuse treatment.

6:30 AM - 7:45 AM

ROOM: SUPERIOR

1101-1b-04 What EAP Services Do Veterans Want? Best Practices and Lessons Learned • Jennifer Roseman, M.A., Executive Vice President, VetAdvisor Services • Approved for 1.25 PDHs in Domain III (1.25 CE Contact Hours, NAADAC, NASW) Organizations that have successfully recruited and hired veteran employees now face the crucial next step: retaining those employees. Veteran-centric EAP and life success services are a retention strategy under consideration by companies of all sizes. But what particular services do veterans want? And what strategies best engage veterans in career and life success? A discussion of design and implementation of veteran-centric EAP services follows the presentation of collected data, lessons learned, and strategies for achieving veteran engagement in coaching services.

Learning Objectives:

1. Identify life success program elements most needed by veterans; 2. Assess strategies to create and engage veterans in coaching programs; and 3. Describe best practices of veteran coaching programs, including ROI measurement.

www.eapassn.org

OPENING KEYNOTE SESSION 9/12: Moving from Victim to Victor Through the Power of Forgiveness • Approved for 1 PDH in Domain III (1 CE Contact Hour, NAADAC, NASW, NBCC) Lyndon Fitzgerald Harris, Co-director, Tigg’s Pond Retreat Center Lyndon’s journey to forgiveness began while standing at the foot of the former World Trade Center as it exploded on September 11, 2001. As the priest in charge of Saint Paul’s Chapel, directly across the street from the WTC site, he coordinated the efforts of over 15,000 volunteers to provide meals to police officers, fire fighters, and other rescue workers at “Ground Zero.” This is the story of Lyndon’s personal journey to forgiveness, beginning on September 12, 2001, and continuing to the war-torn city of Beirut, Lebanon; post-genocide Rwanda; Jerusalem; and to a series of personal new beginnings.

Learning objectives:

1. Identify the impact of trauma on an entire community through first person narrative; 2. Examine the effectiveness of forgiveness as a therapeutic intervention for persons with PTSD; and 3. Frame forgiveness in a way that promotes healing and understanding.

Lyndon is the co-director of Tigg’s Pond Retreat Center, where he is developing a Journey to Forgiveness Institute. He served over 20 years as a pastor, including his work at Ground Zero as priest-in-charge of Saint Paul’s Chapel, located directly across from the World Trade Center in New York City.

TUESDAY CONFERENCE SESSIONS 10:15 AM - 12:15 PM

ROOM: CHICAGO VIII

1101-2a-06 High-Stakes Fitness for Duty Evaluations: When Concerns of Violence Arise • Bruce Blythe, Chairman, R3 Continuum • George Vergolias, Psy.D., LP, Associate Medical Director, R3 Continuum • Approved for 2 PDHs in Domain II (2 CE Contact Hours, NAADAC, NASW, NBCC) Fitness for Duty (FFD) evaluations assist employers and stakeholders to mitigate workplace risk around readiness to return to work and also offer guidance on defensible plans for re-integration into the workplace. Quite often the question of “risk” specifically relates to concerns of an employee’s potential for acting out aggressively or violently. These situations require a specialized understanding of forensic risk factors for violence that exceeds the expertise and scope of a routine FFD evaluation and require a more detailed forensically-oriented Violence Risk Assessment.

Learning Objectives:

1. Recognize differences between affective and predatory violence; 2. Distinguish between and de-escalate the two primary types of threatening communication; and 3. Determine when to refer for Fitness for Duty vs. Threat of Violence evaluations.

10:15 AM - 12:15 PM

ROOM: CHICAGO IX

1101-2b-07 Advanced Neuroscience Meets Workplace Depression and Anxiety • Nowreen Chowdhry, B.S., Research Coordinator, Stanford University School of Medicine • Alexander J. Mackenzie, MFT, CEAP, Director of Behavioral Health Integration, Crossover Health • Leanne Williams, Ph.D., Professor, Psychiatry and Behavioral Sciences, Stanford University • Approved for 2 PDHs in Domain III (2 CE Contact Hours, NAADAC, NASW, NBCC) Mood disorders touch all employees. One of the most pernicious myths surrounding mood disorders is the idea that successful people are “immune” to depression and that recovery can rely solely on “trying harder.” Even though some employees don’t meet the diagnostic criteria for major depression, quality of life, performance, and productivity are impacted. Fortunately, advances in neuroscience make it possible to more accurately diagnose and treat depression and anxiety. The application of neuroscience reduces stigma, avoids false starts, and provides practical, usable insight to the reasons behind treatment-resistant and refractory depression.

Learning Objectives:

1. Explain functional MRI and neuropsychological testing in relation to mood disorders; 2. Cite specific treatment approaches; and 3. Implement an integrative approach in behavioral therapies.

10:15 AM - 12:15 PM

ROOM: CHICAGO X

1101-2c-08 Workplace and Domestic Violence Prevention and Response: The EAP Role on a Federal Crisis Advisory Team • Michael L. Parrish, LCSW-C, CEAP, EAP Counselor, Social Security Administration • Michelle Vincent Calhoun, M.A., Senior Physical Security Specialist, Social Security Administration • Jessica Craig, J.D., Attorney, Social Security Administration • Approved for 2 PDHs in Domain I, II (2 CE Contact Hours, NAADAC, NASW, NBCC) In April 2012, President Obama issued a Presidential Memorandum to all federal agencies requiring the establishment of policies and procedures related to preventing and responding to domestic violence of their employees. This presentation focuses on the Social Security Administration’s (SSA) Workplace/Domestic Violence Prevention and Response program, including the features of the EAP role in that program. SSA was recently recognized by the White House and the Department of Justice for developing progressive “best practices” in the area of domestic violence prevention among all federal agencies.

Learning Objectives:

1. Describe multi-component workplace and domestic violence program features; 2. Asses threats for workplace and domestic violence; and 3. Articulate the role of an EAP in workplace and domestic violence response.

10:15 AM - 12:15 PM

ROOM: MICHIGAN

1101-2d-09 Train the Trainer - Creating Innovative Life Strategies for Managing Stress • Maria Ronda, LCSW, CEAP, EAP Manager, CSX Jacksonville Division • James Porter, President, StressStop.com • Approved for 2 PDHs in Domain I, II (2 CE Contact Hours, NAADAC, NASW, NBCC) EAPs need to know how to lead effective strategy sessions around managing stress. This presentation demonstrates exactly how to get to the heart of common stress triggers like anger, worry, time pressure, and financial stress. A hands-on approach is used, introducing a simple stress assessment tool for teaching employees how to lower stress, shift mindsets, and eliminate unhealthy habits. This presentation covers experiential methods for teaching employees how to manage stress, from making lists of stressors, use of humor, using biodots, and even doing something challenging as a way to learn about negative self-talk.

Learning Objectives:

1. Utilize innovative techniques and best practices to cope with stress; 2. Teach stress management as an interactive, non-academic visceral experience; and 3. Train other EAPs to manage their own stress and the stress of their clients.

www.eapassn.org

TUESDAY CONFERENCE SESSIONS 10:15 AM - 11:45 AM

ROOM: SUPERIOR

1101-2e-10 EAP Research Presentations from Around the Globe • Dirk Antonissen, M.S., CEO, ISW Europa • Kaoru Ichikawa, Ph.D., CEAP, Vice President, JEAP Peacemind, Inc. • Peizhong Li, Ph.D., Senior Researcher, Chestnut Global Partners - China • Manuel Sommer, Ph.D., Managing Director, Clínica CAPA • Peifang Tan, B.S., Director of Psychological Management Service Center, China National Petroleum Corporation • Jane Zhang, M.A., Executive Vice President, China Association for Employment Promotion • Moderators: Dan Hughes, Dave Sharar • Approved for 1.5 PDHs in Domain I (1.5 CE Contact Hours, NAADAC, NASW, NBCC) As EA programs advance in many countries around the world, there is increasing need for evidence-based EAP research and intervention. In this presentation, researchers in the EAP field from Belgium, China, Japan, and Portugal present their research findings regarding EAP intervention, outcome, and organizational analysis. The outcome research includes return on investment based on Workplace Outcome Suite®, stress and its workplace impact based on Interactive Self Assessment Tool (ISAT®), prevalence of smoking in Chinese society and effective approaches for smoking cessation, and a review of Chinese EAP research. Presenters explore opportunities for future growth and cooperation among international EAPs.

1:30 PM - 3:00 PM

ROOM: CHICAGO VIII

1101-3a-11 Rapidly Diversifying EAPs: Strategizing for the Future • Beverly Younger, Ph.D., LCSW, Clinical Associate Professor, University of Southern California School of Social Work • Approved for 1.5 PDHs in Domain I (1.5 CE Contact Hours, NAADAC, NASW, NBCC) This session addresses the accelerating diversification of internal and external EAPs and empowers participants to create their own strategies for adapting to rapid change and excelling in a competitive world. Critical analysis of the future of EAPs will be informed by 2016 descriptive data of EA programs and service summaries, with both U.S. and global examples. Participants will join in a series of facilitated discussions about the expanding array of ancillary services associated with internal and external EAPs, the shifting corporate umbrellas under which EAPs are categorized, expanding methods of delivery, and the metamorphosis of EAPs around the world.

Learning Objectives:

1. Describe EA services, methods, and reporting structures with current data; 2. Analyze the impact of emerging EA service patterns on the future of EAPs; and 3. Visualize EAP strategies to adapt to identified emerging patterns.

Learning Objectives:

1. Compare evidence-based EAP research outcomes from various countries; 2. Adapt lessons learned from research and apply to EA practice; and 3. Participate in an EA practice-based research network.

12:30 PM - 1:30 PM EXPO Lunch & Prize Drawings

ROOM: EXPO

1:30 PM - 3:00 PM

ROOM: CHICAGO IX

1101-3b-12 Reducing Barriers to Mental Health Care Through an Interactive Screening Program • Maggie G. Mortali, Program Director, American Foundation for Suicide Prevention • Approved for 1.5 PDHs in Domain I (1.5 CE Contact Hours, NAADAC, NASW, NBCC) Fear of disclosing mental health conditions or suicidal thoughts may keep those suffering from seeking help. The American Foundation for Suicide Prevention’s Interactive Screening Program (ISP) provides an innovative way to break down barriers to mental health treatment. This session explores how ISP’s online platform uses technology to enhance EAP services by providing employees with a brief, anonymous stress and depression questionnaire and a personalized response from an EAP counselor (including a confidential dialogue where they can ask questions, learn about available services, and receive support) on their computers or smart phones.

Learning Objectives:

1. Explain how ISP technology reduces barriers and increases EAP service engagement; 2. Describe how ISP fosters positive relationships and promotes healthy behaviors; and 3. Identify the key program outcomes and impact.

www.eapassn.org

TUESDAY CONFERENCE SESSIONS 1:30 PM - 3:00 PM

ROOM: MICHIGAN

1101-3c-13 Making Our “Presence” Known: EAP and the Growing Workplace Mindfulness Movement

ROOM: CHICAGO X

1101-3e-15 Unfolding the Power of Digital EAP: Online Group and SMS Counseling

• Debra M. Messer, M.A., Senior Account Manager/Workplace Civility and Mindfulness Consultant, LifeSolutions EAP • Approved for 1.5 PDHs in Domain II, III (1.5 CE Contact Hours, NAADAC, NASW, NBCC) Meditation, contemplation, and mind-body practices have been embedded in the world’s wisdom traditions for thousands of years. Now under the more secular title of “mindfulness,” these age-old practices are increasingly recognized and welcomed as a valuable resource for addressing the stress of today’s fast-paced and demanding work environment. As organizations struggle to “manage talent,” contain rising healthcare costs, and address disengagement, low morale, and burnout, they are turning to mindfulness training as an antidote. EAPs need to keep pace with and support organizational wellness initiatives.

• Michel Arsenault, MSW, RSW, Clinical Director, BDA Morneau Shepell • Matthew J. McCreary, LCPC, CEAP, Director of U.S. Problem Gambling and Special Projects, BDA Morneau Shepell • Approved for 1.5 PDHs in Domain I (1.5 CE Contact Hours, NAADAC, NASW, NBCC) Through leading-edge technology and people-centered approaches like facilitated online group and SMS counseling, EAPs are now able to engage clients who would not otherwise access support, in ways that were never thought possible in an EAP context. Through case studies and the examination of best practice models that optimize the application of group counseling techniques to an online/messaging format, we look at how these strategies offer EAPs new opportunities to engage with employees and their families. EAPs can deliver group service, maintain privacy, and explore the application of emerging technologies to employee assistance practice.

Learning Objectives:

1. Define mindfulness and describe its potential workplace benefits; 2. Create an introductory presentation on the values of a mindful workplace; and 3. Practice a mind-body exercise.

1:30 PM - 3:00 PM

ROOM: SUPERIOR

1101-3d-14 Bridging Public Health with Workplace Behavioral Health Services • Bernard A. McCann, Ph.D., CEAP, Dev. Consultant, Employee Assistance Research Foundation • Jodi J. Frey, LCSW-C, CEAP, Assoc. Professor, University of Maryland School of Social Work • Tracy L. McPherson, Ph.D., Senior Research Scientist, NORC University of Chicago • David Sharar, Ph.D., Managing Director, Chestnut Global Partners • Approved for 1.5 PDHs in Domain I (1.5 CE Contact Hours, NAADAC, NASW, NBCC) Recent health care policy and delivery changes highlight the need for rigorous studies on workplace behavioral health services and the EA programs that deliver them. This session proposes a new framework to promote and organize such research for the U.S. and around the world. This framework encourages collaboration across five stakeholder groups: work organizations, EA professionals, researchers, educators of EA professionals, and funding agencies that can support new studies. Specific recommendations are provided to these stakeholders to help promote and align EA studies with the broad field of public and global health.

Learning Objectives:

1. Describe a new framework to organize workplace behavioral health services; 2. Analyze gaps in the evidence-base for EAPs and how research can address; and 3. Discuss ways to promote and align EAPs with public health efforts.

1:30 PM - 3:00 PM

1. Identify practical applications for online group chat and SMS within an EAP context; 2. Develop strategies to incorporate identified methodologies into EA service delivery systems; and 3. Articulate best practices, client satisfaction, and outcomes for these services.

3:00 PM - 4:00 PM

EXPO “APPY HOUR” - APP DEMOS & TECHNO TEA

4:00 PM - 6:00 PM

EXPERIENCE CHICAGO

Don’t miss this opportunity to explore Chicago with your EAPA friends and colleagues! Choose from three tours. Separate advance registration fee required. See page 26 for more information.

6:00 PM - 7:00 PM

7:00 PM - 9:00 PM

6:00 PM – 7:00 PM (Fountaniew)

International Attendee Gathering 6:00 PM – 7:00 PM (Missouri)

EAPs in Healthcare Gathering 7:00 PM – 9:00 PM

Dine around Chicago (Reservations Required) www.eapassn.org

WEDNESDAY CONFERENCE SESSIONS 6:30 AM - 7:45 AM

ROOM: MICHIGAN B

6:30 AM - 7:45 AM

ROOM: SUPERIOR

1102-1a-16 EAP Proof of Success: Reducing Malpractice Claims for Physicians

1102-1b-17 How EAPs Can Do More to Address the Opiate and Heroin Epidemic

• Amanda L. Parry, MPA, Director of Public Affairs, Colorado Physician Health Program • Sarah R. Early, Psy.D., Executive Director, Colorado Physician Health Program • Approved for 1.25 PDHs in Domain I, III (1.25 CE Contact Hours, NAADAC, NASW, NBCC) The Colorado Physician Health Program (CPHP) is structured similarly to employee assistance programs, assisting physicians’ health and ability to practice. CPHP seeks to improve the practice of medicine, and thus, the safety of patient care. Three years ago, researchers examined whether medical malpractice claims were associated with monitoring by CPHP using a retrospective examination of data. This study demonstrates that monitoring is associated with a lowered risk of malpractice claims, suggesting patient care may be improved by EAP model monitoring. The services provided by CPHP have a direct positive correlation for medical practice.

• Robert E. Martin, J.D., CEAP, President, R. E. Martin and Associates • Approved for 1.25 PDHs in Domain III (1.25 CE Contact Hours, NAADAC, NASW, NBCC) Overdoses are the leading accidental cause of death in many adult age groups. The use of opiate pain medications to treat chronic pain, often resulting from a workplace injury, can lead to abuse. Family members or co-workers may seek help from an EAP when their loved one is becoming addicted to prescription opiates or heroin. This session covers the extent and severity of this problem, how EAPs can get involved in their community, and how to advise clients to address the opiate epidemic.

Learning Objectives:

1. Demonstrate the usefulness of monitoring by a peer assistance program; 2. Summarize the reduction of malpractice rates among CPHP participants; and 3. Apply physician health program features that facilitate successful participants.

Learning Objectives:

1. Describe the connection and progression from chronic pain treatment to abuse; 2. Identify how marketing and over-prescribing lead to the opiate epidemic; and 3. Assess the prevalence, populations affected, and severity of the opiate epidemic.

“The Hazelden Betty Ford Foundation has partnered with us to deliver innovative and measurable recovery management solutions to our client companies.” For more than 65 years, the Hazelden Betty Ford Foundation has helped employers by providing evidence- and research-based addiction treatment and services for their employees. With a comprehensive continuum of care, the Hazelden Betty Ford Foundation works in collaboration with employee assistance programs to help employees reclaim their lives from addiction and return to work safely. We integrate addiction and mental health treatment to meet the unique needs of every individual and to support and reinforce the process of lifelong recovery. But, don’t take our word for it. Here’s what some of our clients have to say about our services:

Reach out today. We’re here for you.

To learn more about our services and how we work with EAPs, call:

866-650-2087

HazeldenBettyFord.org

www.eapassn.org

George Martin, President/CEO CorpCare EAP

“The Hazelden Betty Ford Foundation has opened access to its sites through many payers; my clients receive high-quality private care using their in-network benefits. The Foundation has also streamlined the intake process, making them one of my top preferred providers.”

Jim Printup EAP Counselor and Administrator

“The partnership we have built with the Hazelden Betty Ford Foundation over the last 10 years has been incredibly valuable as we assist our members in developing a plan for recovery. The Foundation helps us provide a continuum of well-being services for our executives, medical professionals, and the employees we serve. Our clients and their employers praise the quality, responsiveness, and ongoing support they receive from the Foundation. And, because we share similar missions, the Foundation has naturally become our partner of choice.“

Mary Wolf, Avera EAP Director Avera Health, Sioux Falls, SD

WEDNESDAY CONFERENCE SESSIONS 7:30 AM - 8:15 AM

EXPO CONTINENTAL BREAKFAST

8:30 AM - 10:00 AM

WEDNESDAY KEYNOTE ADDRESS

ROOM: CHICAGO VI

EAP TALKS: Brief engaging presentations on current topics in employee assistance • Approved for 1 PDH in Domain I, II, III (1 CE Contact Hour, NAADAC, NASW, NBCC)

Four Things Managers Want You to Know: How to Build Credibility as a Consultant • Jeffrey R. Harris, MFT, CEAP, Program Manager, EAP & WorkLife Services, University of Southern California In order to provide maximum impact in your consultation to managers, it is essential to build credibility. Using real-world examples and humorous moments, Jeff will speak about the four things managers want you to know, and the related approaches to establish credibility as a trusted consultant for the human side of business.

Learning Objectives:

1. Develop a consultation style that avoids conducting therapy with the manager; 2. Identify sources of information about the manager’s work organization and environment; and 3. Think like a manager before suggesting interventions. Jeffrey Harris is a licensed Marital & Family Therapist, credentialed professional coach, and a CEAP. He has worked in internal EAPs for 22 years, and is currently the Program Manager for EAP & WorkLife Services for the University of Southern California.

Shining Lights of Hope: EAPs, Leadership and the Social Movement of Suicide Prevention • Sally B. Spencer-Thomas, Psy.D., President & CEO, Carson J Spencer Foundation In this inspirational presentation, Dr. Spencer-Thomas guides listeners through her own journey from bereavement to activist. Positioning suicide as a social justice issue, she empowers EA professionals to get involved in the suicide prevention movement beyond the counseling office.

Learning objectives

1. Articulate misperceptions about mental health and suicide; 2. Describe what it means to be a suicide prevention advocate; and 3. Create a tipping point of change by engaging a wider circle. As a psychologist, mental health advocate, consumer of mental health services, and survivor of her brother’s suicide, Sally understands different perspectives on suicide prevention. She co-founded the Carson J Spencer Foundation, whose mission is to elevate the conversation and make suicide prevention a health and safety priority.

EAP in 2028: Is Employee Assistance “Tech Proof ?” • Marina London, LCSW, CEAP, Manager, Web Services, EAPA This breathless 12-minute adventure takes participants from an apocalyptic magnetic storm to a trip to Las Vegas, from a contemplation of magic and blackjack to a post apocalyptic campfire. By the time the journey is over, you will know the future of employee assistance in 2028.

Learning Objectives:

1. Explain the concept of “tech proof ” and how it applies to employee assistance; 2. Determine the forces that will impact the EAP of the future; and 3. Describe how employee assistance will have to adapt to survive in a rapidly changing world. Marina is both the Web Editor and the Manager of Web Services for EAPA, as well as a former EAP executive. She is the author of the award winning iWebU tech blog (http://www.iwebu. info), and also writes a column on “Technology Trends” for the Journal of Employee Assistance.

Integrating Employee Assistance Programs Into Other Workplace Programs: The Organizational Health Map • Mark Attridge, Ph.D., M.A., President, Attridge Consulting Inc. Employee assistance programs can expand their business value by creating connections with other health and benefit programs within the same work organization. The EAP can offer resources, referrals, and behavioral health expertise to help make other programs more effective.

Learning Objectives:

1. Define the three major cost-based segments of employee healthcare; 2. Identify the three potential partner programs in each cost segment; and 3. Define the business value of creating connections with HR and company leaders. Mark Attridge is a research consultant, prolific writer, scholar, and trainer with expertise in measuring the business value (ROI) of workplace health services and how to integrate employee assistance, work/life, and wellness programs to promote employee and organizational health.

www.eapassn.org

WEDNESDAY CONFERENCE SESSIONS 10:00 AM - 10:30 AM

EXPO GREAT LAKES LEMONADE BREAK

10:30 AM - 11:45 AM

ROOM: CHICAGO IX

10:30 AM - 11:45 AM

ROOM: CHICAGO X

1102-2a-19 The Struggle is Real: Lessons Learned on the Front Lines from Internal EAP Managers

1102-2b-20 EAP On the Go: Using Mobile Technology in EAP Counseling

• Jodi J. Frey, LCSW-C, CEAP, Associate Professor, University of Maryland School of Social Work • John Pompe, Psy.D., SPHR, Manager of Integrated Health Programs, Caterpillar, Inc. • David Sharar, Ph.D., Managing Director, Chestnut Global Partners • Approved for 1.25 PDHs in Domain I (1.25 CE Contact Hours, NAADAC, NASW, NBCC) Internal and Hybrid model EAPs are typically the most costly and the most robust in terms of worksite programming. In addition to leading substantive EA programs, internal EAP managers are on the front lines implementing and justifying programs to senior decision-makers. These EAP managers carry a unique perspective on the factors that can lead to program growth, erosion, and even elimination. The presenters interviewed internal EAP managers to develop an understanding of factors leading to the success or erosion of internal/hybrid EAPs, along with recommendations on how to mitigate organizational or environmental threats to the future sustainability of all EAPs.

• Whitney Stone, LPC, Behavioral Health Consultant, Anthem, Inc. • Approved for 1.25 PDHs in Domain I (1.25 CE Contact Hours, NAADAC, NASW, NBCC) Today’s EAP clients expect on-the-go communication. Innovations in mobile technology can be leveraged to make short-term counseling strategies more efficient and effective. The use of technology in EAP settings carries difficult-to-navigate ethical questions and professional risks. In addition, it is critical to differentiate an effective technology tool from a useless time-waster. This session covers how to ethically and legally utilize technology in EAP counseling, how to determine which client populations and generations might benefit from different types of technology, how to evaluate tech services for your business, and how to implement best practices for boundary-setting when technology is involved.

Learning Objectives:

1. Recognize threats or indicators that lead to the elimination of internal/hybrid EAPs; 2. Apply strategies most likely to increase the sustainability of internal/hybrid EAPs; and 3. Customize strategies based on this information to EA professionals.

Learning Objectives:

1. Explain risks and best practices for ethically and legally utilizing technology; 2. Identify resources for keeping up with changes in technology and associated laws; and 3. Describe client populations which generally benefit from each type of technology.

WEDNESDAY CONFERENCE SESSIONS 10:30 AM - 11:45 AM

ROOM: SUPERIOR

1102-2c-21 The EAP Connection to Military Sexual Trauma and Campus Sexual Assaults • Patricia A. Herlihy, Ph.D., R.N., CEO & Founder, Rocky Mountain Research • Lauren Bloom, MSW Student, University of Maryland • Leah Marshall, MSW, RSW, Sexual Violence Prevention Advisor, Fanshawe College • Approved for 1.25 PDHs in Domain II, III (1.25 CE Contact Hours, NAADAC, NASW, NBCC) Researchers are beginning to compare and contrast the issue of sexual assault in the military and academia. These silent epidemics affect 1 in 4 women in these two institutions. Many of these affected women are currently in the workforce; and although they may not reach out directly to their EAP, their symptoms and challenges may still surface in the workplace. All EA professionals should be prepared to observe the signs of women, men, managers, supervisors, etc., who may be struggling with these issues but unable to face them directly.

Learning Objectives:

1. Relate statistics for military and campus sexual assault as they impact the EAP field; 2. Connect trauma informed interventions, symptoms, and approaches to treatment; and 3. Identify symptoms relating to employee interaction and indirect workplace impact.

10:30 AM - 11:45 AM

ROOM: MICHIGAN B

1102-2d-22 EAP in Trinidad and Tobago: Implications for EAP Outreach Throughout the Caribbean Diaspora • Daryl C. Joseph, M.A., CEAP, Managing Director, Josal Consulting Ltd. • Approved for 1.25 PDHs in Domain I (1.25 CE Contact Hours, NAADAC, NASW, NBCC) Culture significantly impacts the delivery of EAP services. What may work in one culture may be quite ineffective when working with employees from another. The Caribbean region has produced a vast diaspora of immigrants who have settled and made tremendous societal contributions in other regions of the world and is therefore a cultural group whose unique needs demand attention. This presentation takes a close review of EAP services in the Caribbean territory with the highest EAP usage, Trinidad and Tobago. The implications for effectively addressing needs of employees in the Caribbean diaspora worldwide are examined in the context of what currently works in Trinidad and Tobago.

Learning Objectives:

1. Describe how EAPs work in Trinidad and Tobago; 2. Discuss the differences in how EAPs serve Caribbean nationals from other groups; and 3. Tailor EAP services to effectively address the needs of the Caribbean diaspora worldwide.

10:30 AM - 11:45 AM

ROOM: CHICAGO VIII

1102-2e-23 Where’s the Chronic Care Approach to Addictive Diseases? • Michael Jay Weiner, Ph.D., Director of Alumni Services, Seaside Behavioral Health of the Palm Beaches • Approved for 1.25 PDHs in Domain III (1.25 CE Contact Hours, NAADAC, NASW, NBCC) In order to evolve toward a chronic care model of treatment, we need to identify differences between acute care models and chronic care models, create lifespan plans for recovery that include regular recovery check-ups, and eliminate any indication that meeting the objectives of residential treatment is a completion. Chronic diseases are either “stable” or “unstable” –– there are no failures. Progress for other chronic diseases is considered effective as long as the patient remains in treatment. This session suggests that treatment is being effective as long as the patient is engaged in a recovery-oriented system- of care.

Learning Objectives:

1. Cite evidence-based research supporting a chronic care model; 2. Identify three steps necessary to evolve to chronic care; and 3. Create a plan for a patient that includes lifespan recovery check-ups.

12:00 PM - 1:00 PM

EXPO LUNCH & PRIZE DRAWINGS

1:00 PM - 3:00 PM

ROOM: CHICAGO VIII

1102-3a-24 EAP Industry Outcomes for Employee Absenteeism and Presenteeism: A Global Research Analysis • Mark Attridge, Ph.D., M.A., President, Attridge Consulting Inc. • Approved for 2 PDHs in Domain I (2 CE Contact Hours, NAADAC, NASW, NBCC) EAP services are designed to help employees, with the goal of restoring a high level of work function. Performance outcomes are the major source of value provided by EAPs, yet they are often measured only by absenteeism and wages, or are not measured at all. The EAP field needs a more realistic approach for measuring workplace outcomes. This presentation statistically summarizes the findings from eight large-scale research studies over the past 15 years, standardized into a uniform metric of work productivity level for a period of one month before and one month after the use of the EAP.

Learning Objectives:

1. Define the productivity path to value for EAP; 2. Explain why financial outcomes for presenteeism usually far exceed absenteeism; and 3. Calculate the typical ROI dollar savings per EAP case from workplace outcomes.

www.eapassn.org

WEDNESDAY CONFERENCE SESSIONS 1:00 PM - 3:00 PM

ROOM: CHICAGO IX

1102-3b-25 Innovations in Suicide Risk Assessment, Management, Recovery, and Grief Support • Sally B. Spencer-Thomas, Psy.D., President & CEO, Carson J Spencer Foundation • Bernard S. Dyme, LCSW, President & CEO, Perspectives Ltd. • Jodi J. Frey, LCSW-C, CEAP, Associate Professor, University of Maryland School of Social Work • Candice Porter, Executive Director of Screening, Mental Health, Inc. • Approved for 2 PDHs in Domain III (2 CE Contact Hours, NAADAC, NASW, NBCC) When it comes to suicide risk assessment, many mental health professionals don’t know what they don’t know. For many suicide prevention efforts, the call to action is “seek help from a mental health professional,” yet surveys assessing clinician’s competency often find that mental health providers only have basic training in that area and many can’t pass a basic competency assessment. Research demonstrates that, with proper training and experience, clinicians can improve practice behaviors with clients at risk for suicide. This session outlines several new approaches in suicide risk assessment, response, and management, in addition to recovery from suicide loss.

Learning Objectives:

1. Explain Joiner’s Model of Suicide Risk; 2. Articulate three questions used to elicit disclosure of suicidal thoughts or behaviors; and 3. Recall at least two types of clinician training for suicide risk management.

1:00 PM - 3:00 PM

ROOM: CHICAGO X

1102-3c-26 Taking Crisis out of Crisis Response • Les Kertay, Ph.D., Chief Medical Officer, R3 Continuum • Tonya Teal Slawinski, Ph.D., LCSW, VP of Business Development, R3 Continuum • Approved for 2 PDHs in Domain II (2 CE Contact Hours, NAADAC, NASW, NBCC) The term “crisis” is often used when a disruptive event occurs in the workplace. When an event is labeled a crisis, assumptions are made about when and how support should be offered. The question of whether or not a need for outside assistance even exists is often ignored. There is no universal approach to managing a disruptive event because each event has a unique impact on the workplace. If we remove the label of crisis, we are more likely to think creatively about what is most important for this event, in this workplace, to enhance employee and management resiliency.

Learning Objectives:

1. Explain the impact of inaccurately assigning the term “crisis” to events in the workplace; 2. Discern the continuum of events from potentially disruptive to traumatic; and 3. Determine the appropriate services based on the type of event and the defined need.

www.eapassn.org

1:00 PM - 3:00 PM

ROOM: SUPERIOR

1102-3d-27 Adventures in Failure: Empowering Successful Supervisory Referrals • Nancy A. Grunnet, RODP, CSRA Regional Vice President, First Sun EAP • Christina K. Isenhower, LISW-CP, CEAP, Risk Management Consultant, First Sun EAP • Approved for 2 PDHs in Domain I, II (2 CE Contact Hours, NAADAC, NASW, NBCC) The supervisory referral is an essential component of how EAPs partner with and impact organizations. Interestingly, Joseph Campbell’s “The Hero’s Journey” provides a road map to journey through the referral process. Stories remind us rewards do not come without struggle. Failure is universal; overcoming it is necessary for heroes to master their trials. The supervisory referral is an employee’s call to adventure, and employees are the heroes we want to see while they succeed. This presentation provides a unique and inspirational look at the supervisory referral process, and it will discuss empowering ourselves and future heroes as they embark on their journeys.

Learning Objectives:

1. Draw parallels between “The Hero’s Journey” and supervisory referrals; 2. Identify possible failures in each stage of the supervisory referral process; and 3. Apply the lessons learned with future employees in supervisory referrals.

1:00 PM - 3:00 PM

ROOM: MICHIGAN B

1102-3e-28 Elevating Ethical Awareness • Bernard E. Beidel, M.Ed., CEAP, Director of the Office of Employee Assistance, U.S. House of Representatives • Judy Cantwell, LPC, CEAP, Owner, Cross Culture Coach • Approved for 2 PDHs in Domain I (2 CE Contact Hours, NAADAC, NASW, NBCC) The EA professional’s dual role of providing services to both the work organization and individual employee clients provides ample opportunity for application of an ethical decision making model. On a larger scale, owners and administrators of EAPs also face ethical dilemmas as they design, market and compete for business. This ethics course is designed to enhance your understanding of EAP ethics in the context of the EAPA Code of Ethics and the EACC Code of Conduct.

Learning Objectives:

1. Summarize the core elements of the EAPA Code of Ethics and EACC Code of Conduct; 2. Articulate and define the essential steps of EAPA’s ethics decision-making model; and 3. Apply ethics decision-making model in an interactive group process with EA peers.

WEDNESDAY CONFERENCE SESSIONS 3:00 PM - 4:00 PM

EXPO NETWORKING BREAK & PRIZE DRAWINGS

4:00 PM - 5:15 PM

ROOM: SUPERIOR

1102-4a-29 Employee Emotional Wellness: Fostering Measurable Change Using a Structured “Health Action Plan” • Tony J. Kreuch, Psy.D., CEAP, Clinical Psychologist, Sandia National Laboratories EAP • Approved for 1.25 PDHs in Domain III (1.25 CE Contact Hours, NAADAC, NASW, NBCC) Worksite wellness programs, encompassing a broad range of educational and behavioral change approaches, are accessed annually by millions of employees. Recent definitions of “wellness” have broadened and view emotional wellness as an actively sought goal for positive change. The emotionally healthy employee typically functions at a high level with higher levels of productivity. Historically, EAPs have successfully integrated with worksite wellness programs. This session reviews the effectiveness of one company’s “health action plan” wellness model, including EAP/Wellness integration, overview of Emotional Wellness Plan structure and goals, descriptions of the program, and review of demographics and outcomes data for impact.

Learning Objectives:

1. Describe the concept of emotional wellness, including its impact on overall health; 2. Explain the elements of a “health action plan,” including implementation; and 3. Utilize validated instruments for tracking program effectiveness.

4:00 PM - 5:15 PM

ROOM: CHICAGO IX

1102-4b-30 Workplace Conflict: What to Do and What to Avoid! • L. Georgi DiStefano, LCSW, MSW, Trainer & Consultant, High Conflict Institute • Approved for 1.25 PDHs in Domain II (1.25 CE Contact Hours, NAADAC, NASW, NBCC) It’s All YOUR Fault! A high-conflict employee exhibits unmanaged emotions, all-or-nothing thinking, extreme behaviors, and a preoccupation with blaming others. EA Professionals are in a unique position to assist employees and managers with these confusing behavioral patterns. This session introduces attendees to a new method of effectively handling high-conflict situations with clients, co-workers, or supervisors in the workplace. Participants learn techniques for problem-solving under stress and setting limits on high-conflict behavior. This presentation includes an interactive discussion of strategies that work and strategies to avoid in high-conflict situations.

Learning Objectives:

1. Describe the high-conflict behavior patterns and their association with personality disorders; 2. Use an innovative method to engage clients in resolving high-conflict workplace situations; and 3. Discuss effective strategies and “Dos and Don’ts” in problem-solving workplace conflicts.

4:00 PM - 5:15 PM

ROOM: CHICAGO VIII

1102-4c-31 Integrated Coaching and EA Services Approach: Making a Clear Business Case • Manuel Sommer, Ph.D., Managing Director, Clínica CAPA • Dirk Antonissen, M.S., CEO, ISW Europa • Approved for 1.25 PDHs in Domain I (1.25 CE Contact Hours, NAADAC, NASW) Many coaching services, including health, nutritional, wellness, business, and executive coaching, are becoming essential parts of EA service provision. Some of the key challenges to the EAP field are the discussions around creating value and ensuring an ROI, ensuring quality through appropriate outcome research, and looking beyond the individual focus in order to make a real difference in organizations. Specific examples of these integrated services in Portugal and Belgium demonstrate a clear business case for this integrated service approach.

Learning Objectives:

1. Illustrate the current key challenges of the EAP field; 2. Demonstrate the importance of different coaching approaches to the EAP field; and 3. Visualize examples of integrated coaching and EAP approaches in practice.

4:00 PM - 5:15 PM

ROOM: MICHIGAN B

1102-4d-32 Understanding the Changing Latino Demographic and Diverse Latino Cultures • Gerardo D. Canul, Ph.D., Behavioral Health Consultant, GK Partners In Wellness • Approved for 1.25 PDHs in Domain III (1.25 CE Contact Hours, NAADAC, NASW, NBCC) The significant growth in the Latino population in the United States requires EAPs to have a plan of action. Having a list of factors related to understanding the diversity within the Latino population may allow for competent provision of EAP services. By clarifying the major intragroup demographic factors, core cultural values, and their influence on the thoughts, feelings, and actions of Latinos, the participants may either create or further develop their approach to serving a population with significant intragroup differences. This session addresses specific strategies to identify communication patterns and degree of adaption to U.S. culture.

Learning Objectives:

1. Identify differences in communication patterns among various Latino subgroups; 2. Incorporate core cultural values to one’s framework for understanding Latino individuals; and 3. Utilize list of Americanization patterns to increase competent delivery of services.

www.eapassn.org

WEDNESDAY CONFERENCE SESSIONS 4:00 PM - 5:15 PM

ROOM: CHICAGO X

7:00 PM - 9:00 PM

ROOM: CHICAGO VII

1102-4e-33 Navigating Mental Health for Airline Pilots • Charles B. Curreri, LPC, CEAP, Senior Manager, Project Wingman • Approved for 1.25 PDHs in Domain III In 2015, the copilot of Germanwings Flight 9525 intentionally flew an Airbus 319 into a mountain, killing 142 people. In light of this, many questions have been asked by the U.S. DOT and FAA about pilots and fitness-for-duty. In this session, we address and identify the specific FAA mental health guidelines for pilots and increase EAP’s knowledge about the special requirements for pilots when working with mental health resources. We examine pilot personality profiles, FAA limitations, SSRI protocols, and fitness-for-flight-duty assessments.

Dance Machine Dinner (Separate registration fee)

9:00 PM - 12:00 AM

Learning Objectives:

1. Recognize pilot personality profiles in relation to EAP work; 2. Explain FAA pilot mental health protocols and guidelines; and 3. Identify SSRI requirements for returning a pilot to flight status.

5:15 PM - 6:00 PM

ROOM: CHICAGO VII

Dance Machine Open Party

Dance the night away with your EAPA friends and colleagues! All are invited to attend this fun social event.

ROOM: CHICAGO X

Annual Association Business Meeting

Join EAPA’s Board of Directors and staff at the Annual Business Meeting. All EAPA members are welcome to attend, ask questions, and participate in discussion of issues important to you and your association.

Building Recovery One Life at a Time At Memorial Hermann Prevention and Recovery Center, we offer a variety of clinically proven programs with 30 years of success stories. Our nationally recognized addiction recovery program has helped thousands of patients reclaim their lives. We have residential and outpatient programs and counseling services that start individuals on their journey in recovery. Programs include: Adult Young Adult Adolescent Professional & Executives

Levels of Care Include: Pain Recovery Family Aftercare Alumni

Learn more about PaRC’s award-winning programs. Visit parc.memorialhermann.org or call 1.877.464.7272. 3043 Gessner Houston, TX 77080

Detoxification Residential Partial Hospitalization Intensive Outpatient

THURSDAY CONFERENCE SESSIONS 7:45 AM - 9:30 AM

PRESIDENT’S BREAKFAST

EAPA President Lucy Henry and President-Elect Tamara Cagney invite you to attend the installation of the incoming Board of Directors. Lucy and Tamara’s remarks will set the stage for a larger discussion of the global future of employee assistance.

Creating a Unified Vision for the EAP Field

Lucy O. Henry, LPC, CEAP, President, Employee Assistance Professionals Association (EAPA)

• Approved for 1 PDH in Domain I (1 CE Contact Hour, NAADAC, NASW, NBCC) The EA profession has changed dramatically in scope, service delivery models, and geographical availability since the first ALMACA conference 45 years ago. What was once a handful of practitioners in the U.S. has grown into a global movement that continues to bridge the worlds of human concerns and business objectives. For the first time in history, the presidents of five organizations join together to share their perspective on the

present state and the future of EAPs around the world. Hear first hand their vision for the future of the profession and how each entity is adapting to meet the needs of its members as they cope with a rapidly changing corporate landscape.

Learning Objectives:

1. Discuss the focus and mission of each organization; 2. Explore and suggest areas for collaboration; and 3. Examine ways to increase member involvement in activities that promote EAPs.

ROOM: CHICAGO VI ALSO SPEAKING Jeffrey A. Gorter, MSW, President, National Behavioral Consortium (NBC) Kaoru Ichikawa, Ph.D., CEAP, President, Asia Pacific Employee Assistance Roundtable (APEAR) Judy Plotkin, MSW, President, Employee Assistance Society of North America (EASNA) Igor Moll, MWO, President, Employee Assistance European Forum (EAEF)

www.eapassn.org

THURSDAY CONFERENCE SESSIONS 9:45 AM - 11:00 AM

ROOM: CHICAGO VIII

1103-1a-35 Ethics and Technology • Susan Meyerle, LMHP, CEAP, Consultant, Life Resources • Approved for 1.25 PDHs in Domain I (1.25 CE Contact Hours, NAADAC, NASW, NBCC) Technology is changing the way employee assistance services are provided. EAPs are challenged to implement innovative approaches to better meet the needs of EAP clients. This presentation highlights recent changes in state regulations and the codes of ethics of national associations whose members provide clinical services. This session addresses the ethical use of technology in the counseling profession and suggests strategies that can be applied to the incorporation of technology in the provision of employee assistance services.

Learning Objectives:

1. Describe current guidelines and regulations governing technology in mental health; 2. Use practical tools for engaging in ethically sound technological practices; and 3. Identify conflicts between ethical codes and current EA practice.

9:45 AM - 11:00 AM

ROOM: MICHIGAN B

1103-1b-36 Teaching EAP: From Pedagogy to Practice • Daniel Hughes, Ph.D., CEAP, EAP Director, Mount Sinai Health System • Mary C. Olsen, Counselor, Employee Assistance Program, Mount Sinai Medical Center • Approved for 1.25 PDHs in Domain I (1.25 CE Contact Hours, NAADAC, NASW, NBCC) With the impending retirement of many EA professionals, the field is challenged with training a succeeding generation of practitioners. The development of viable career pathways for new graduates is vital for the long term survival of the EA field. This session discusses survey data collected from the four remaining occupational social work programs, as well as rich qualitative data collected during two years of focus group study. A SWOT analysis is applied to the current state of EA education. This session focuses on challenges faced by new graduates seeking EAP employment opportunities and discussion of potential paths to move forward.

Learning Objectives:

1. Describe the changing landscape of the EA field; 2. Articulate the value of EA educational activities; and 3. Empower entry level practitioners with the necessary tools and skills.

9:45 AM - 11:00 AM

ROOM: SUPERIOR

1103-1c-37 An EAP Internship in a Nonprofit Setting: Experiences and Opportunities • Paul J. Fitzgerald, LCPC, CEAP, Director of Training, Adler University • Marie McKenna, LCSW, Department Director, Catholic Charities EAP • Approved for 1.25 PDHs in Domain I (1.25 CE Contact Hours, NAADAC, NASW, NBCC) As more EA organizations move toward external affiliate-based EA models, the opportunities to train future EA professionals are becoming more challenging to find. In many ways, the traditional multi-service EAP with the ability to handle individual, family, workplace, and organizational issues with equal responsiveness and skill is the best place to train our future EAP clinicians and managers by giving them direct access to clients and organizations. This presentation makes the case for a non-profit based EA practicum/internship that includes both workplace/organizational elements and the chance to practice social responsibility in delivering workplace behavioral health services.

Learning Objectives:

1. Examine a range of EA settings as graduate training sites; 2. Suggest strategies to incorporate EA activities into clinical training; and 3. Review/evaluate strategies for improving training in the delivery of EA services.

9:45 AM - 11:00 AM

ROOM: CHICAGO IX

1103-1d-38 Managing Risk in the Workplace: Addressing Depression and Post-Trauma Impact with Employees • Margaret Kelly, LCPC, CEAP, Director of U.S. Clinical Services, BDA Morneau Shepell • Paul Wittes, MSW, Director of National and Global Clinical Services, BDA Morneau Shepell • Approved for 1.25 PDHs in Domain I, II (1.25 CE Contact Hours, NAADAC, NASW, NBCC) Depression and post-traumatic stress are two of the leading causes of disability worldwide. While the brief intervention model of traditional EAP is demonstrably effective, we know there are populations who can benefit from extended services that go beyond the standard EAP parameters. By designing adjunct services that address early intervention, relapse prevention, and ongoing recovery support, EAPs can support clients with significant symptomatology related to depression and post-traumatic stress. This presentation provides an overview of comprehensive, innovative services that support this need.

Learning Objectives:

1. Recognize the clinical demand for innovative EAP trauma and PTSD services; 2. Articulate trends and best practices related to these services; and 3. Report on research results related to enhanced service models.

www.eapassn.org

THURSDAY CONFERENCE SESSIONS 9:45 AM - 11:00 AM

ROOM: CHICAGO X

1103-1e-39 Is Your Organization Preventing or Reacting to Workplace Violence?

1103-2b-41 The Importance of a Technology Roadmap

• Rick Shaw, President and CEO, Awareity • Approved for 1.25 PDHs in Domain II (1.25 CE Contact Hours, NAADAC, NASW, NBCC) Employee and labor relations staff are often responsible for handling cases involving employees who threaten or commit violent acts. Staff can become overwhelmed and allow individuals to slip through the cracks, putting employees at risk. It’s better to prevent potential liabilities, media inquiries, fines, lawsuits, violent attacks, and tragedies than simply to react to them. Leading organizations are recognizing the value of community-based threat assessment and proactively identifying at-risk individuals before they escalate to the point of violence. This presentation utilizes evidence-based data to identify the six essential steps of preventing workplace incidents and escalations.

• Richard F. Paul, MSW, CEAP, Senior Vice President, Beacon Health Options • Thomas A. Farris, Ph.D., President & Clinical Director, Claremont Behavioral Services • Stanford W. Granberry, Ph.D., Executive Director, National Behavioral Consortium • Approved for 1.25 PDHs in Domain I (1.25 CE Contact Hours, NAADAC, NASW, NBCC) The advent of a Health 2.0 world has introduced new technologies that are changing how EAP services are implemented, delivered, and measured. This session highlights the latest technology solutions, entering the market, and the importance of EAPs to develop a well-thought-out technology strategy. It also covers the 2015 National Behavioral Consortium (NBC) survey, “The Current and Expected Use of Technology Among EAP Affiliates.” A total of 1,482 EAP affiliates in the NBC companies, who provide EAP services to slightly over 23 million people, participated in the survey.

Learning Objectives:

1. Identify warning signs and potential indicators of aggression; 2. Summarize the ANSI workplace violence prevention standard; and 3. Apply the 6 Essential Steps to Proactive Prevention to the workplace.

11:15 AM - 12:30 PM

ROOM: MICHIGAN B

1. Describe the types of technologies being deployed to support EAP; 2. Explain how to develop a technology strategy and screen potential solutions; and 3. Articulate common challenges with technology deployments.

11:15 AM - 12:30 PM

ROOM: CHICAGO IX

1103-2a-40 The Employee Assistance Research Foundation History Project: U.S. and Canada

1103-2c-42 A New Dynamic for EAP and Wellness: Depression Screening and Awareness

• Dale A. Masi, LICSW, CEAP, President/CEO, Masi Research Consultants, Inc. • Jodi J. Frey, LCSW-C, CEAP, Associate Professor, University of Maryland School of Social Work • David Sharar, Ph.D., Managing Director, Chestnut Global Partners • Approved for 1.25 PDHs in Domain I (1.25 CE Contact Hours, NAADAC, NASW, NBCC) The Employee Assistance Research Foundation (EARF) has identified the need for a comprehensive history of the EAP profession since 1965 and is sponsoring the development of a comprehensive project, “History of EAP: A Fifty-Year Perspective.” This session presents an overview of the project to date and sets the framework for the development of the field’s major themes. By understanding our history, we can better understand the development and future of the EAP field.

• Claudia D. Ryan, MSW, LCSW, CEAP, PHR, Senior EA Counselor, Bon Secours Virginia, Richmond EAP • Approved for 1.25 PDHs in Domain I, III (1.25 CE Contact Hours, NAADAC, NASW, NBCC) Improving employee health is now an essential part of corporate strategic planning. Wellness programs use a personal health risk assessment to evaluate the health needs of their employees and to demonstrate return on investment in their wellness programs. Employees who report high stress, low job or life satisfaction, and sedentary lifestyle are among the highest risk for serious health concerns. Recognizing the link between identified health risk behavior and mental wellbeing, an integrated Employee Wellness Program/EAP has leveraged the connection between depression screening and demonstrating the value of EAP intervention. Outcome data show significant improvement of employees initially identified as atrisk for clinical depression in areas including health, employee absenteeism, and overall productivity.

Learning Objectives:

1. Review the history of the EAP profession for the last 50 years in the U.S. and Canada; 2. Identify the respective themes that contributed to the evolution of the field; and 3. Relate the interviews of leaders in the field to the themes.

11:15 AM - 12:30 PM

Learning Objectives:

1. Recognize commonalities between health risk factors and symptoms of depression; 2. Describe the impact of depression on the workplace; and 3. Identify areas for mutual contribution and benefit between EAP and wellness models.

www.eapassn.org

THURSDAY CONFERENCE SESSIONS 11:15 AM - 12:30 PM

ROOM: CHICAGO VIII

1103-2d-43 Signs and Symptoms: Barriers to Recovery and Challenges Employees Encounter After Treatment • Libby Timmons, LISAC, CEAP, National Strategic Account Director, Summit BHC • Approved for 1.25 PDHs in Domain III (1.25 CE Contact Hours, NAADAC, NASW, NBCC) Employees often encounter barriers when deciding to accept help and address their addictions. This session discusses attachment disorders connected with struggles people have engaging in treatment and connecting to recovery programs. Tools are offered to enhance the employee’s chance of successful return to work and family. There are interactive discussions related to relapse behaviors employees display in their treatment process. Information is offered regarding second stage recovery, as well as definitions of emotional sobriety. Participants are challenged to address their own judgments regarding returning substance abuse employees to the workplace.

Learning Objectives:

1. Identify and address the barriers recovering employees encounter; 2. Utilize tools to develop and implement relapse prevention plans; and 3. Overcome judgments EA professionals can carry regarding employees in recovery.

11:15 AM - 12:30 PM

ROOM: SUPERIOR

1103-3e-44 EAP Credentialing and Education Efforts from China and Japan

12:30 PM - 2:30 PM

ROOM: CHICAGO VI

1103-4a-45 Change! Transition! Resilience! Expressing Transformation through Dance, Music and Drama • Jeffrey Mangrum, Director of Creative Development, SST Theater-based Learning and Development • Approved for 1 PDH in Domain I What better way to explore “Soaring on the Winds of Change” than to experience what change, transition and resilience mean for EA professionals through the medium of theater, song and dance? SST Theater-based Learning & Development presents a multi-disciplinary performance piece that will acknowledge the need for EAPs to constantly reinvent themselves within the context of an ever-changing landscape, draw upon current trends to understand where the field is heading, and celebrate the essential work that members deliver each day. This performance bridges the profession as exists today and prepares EA professionals to embrace the changes required to thrive.

Learning Objectives:

1. Improve service offerings based upon current industry trends and best practices; 2. Apply a change and transition model to your own work circumstance; and 3. Collaborate with other EAPs to creating safer, more productive work places.

Note: Lunch will be served at this session.

• Ayumi W. Nishikawa, CEAP, Chairperson & Representative Director, JEAP Peacemind, Inc. • Grace Ding, MBA, CEAP, Senior Consultant, China Linzi EAP • Kenichiro Kawasaki, President, Adecco Ltd. • Haibo Zeng, Ph.D., CEAP, Lecturer, Communication University of China, School of Management • Approved for 1.25 PDHs in Domain I (1.25 CE Contact Hours, NAADAC, NASW, NBCC) Over the past decade, there has been a significant increase in interest in the EA profession in several countries in Asia. Currently, there are efforts to train and develop new EA professionals and standardize EAP practice in accordance with EAPA standards. In China, over 700 students have participated in EAPA’s four-day EAP diploma course. In Japan, a large staffing agency is encouraging employees to pass the EAP achievement test. Training on EAP core technologies and ethics is required before taking the test. Presenters from each country discuss successes and participant feedback from these two approaches to providing EAP-specific training.

Learning Objectives:

1. Identify EA professional development trends in China and Japan; 2. Explain the cultural adapatability of EAP core technologies; and 3. Articulate cultural differences in professional consultation.

www.eapassn.org

THURSDAY CONFERENCE SESSIONS 3:00 PM - 5:00 PM

EXPERIENCE CHICAGO

Don’t miss this opportunity to explore Chicago with your EAPA friends and colleagues! Choose from three tours below. Separate advance registration fee required. Chicago Modern Architecture Walking Tour See the sights and sounds of downtown Chicago on foot! Iconic modern and contemporary skyscrapers, as well as works by world-renowned artists, are featured on this walking tour.

6:00 PM - 10:00 PM

The Art Institute – Private Docent-Led Tour Take a spin through the permanent collections and discover works that have delighted visitors from around the world for over a century. Located in Grant Park, the Art Institute of Chicago is one of the world’s most expansive art museums.

Chicago Crime Tour Escape into Chicago’s underworld on a crime, gangster and mob tour! Revisit the Capone and gangster sites of where tales of Chicago’s haunted past come to life.

THE SECOND CITY – LEGENDARY COMEDY - THE QUINTESSENTIAL CHICAGO EXPERIENCE!

Join your EAPA friends and colleagues for a night to remember at Chicago’s famed comedy theatre! Opened in 1959, The Second City is the world’s premier comedy club, theatre and school of improvisation and has been a launching pad for world-famous comedians, actors and directors. Counted among their alumni are Alan Arkin, Dan Aykroyd, James Belushi, John Belushi, Steve Carell, Stephen Colbert, Chris Farly, Tina Fey, Jane Lynch, Bill Murray, Mike Myers and Joan Rivers. Enjoy a dinner reception followed by a special viewing of ‘The Best of The Second City’ in the UP Theatre. Bus transportation will be provided from the Sheraton Grand Chicago. Note: Separate fee applies; tickets for this event are not included with Full Conference Registration.

www.eapassn.org

EMPLOYEE ASSISTANCE SPECIALIST - CLINICAL (EAS-C) We’re building a world-class EAP affiliate network: • Behavioral Health Systems • Bensinger Dupont & Associates • Ceridian • Empathia • LifeSolutions • Personal Assistance Services

YOU CAN TOO IN THREE EASY STEPS: 1. Encourage all current EAP

affiliate providers to complete the Employee Assistance Specialist-Clinical (EAS-C) Certificate of Recognition Course. www.eapassn.org/ EASpecialist

2. Use EAPA’s EAS Database

to locate new affiliate prospects across the United States. www.eapassn.org/ Directories/EAS-Directory

3. Reward EAS-C graduates and CEAPs by providing preferred provider status.

The CEAP® credential identifies established & emerging leaders in the EA profession! The right credential is essential in every profession. The Certified Employee Assistance Professional (CEAP) credential has been the recognized standard since 1987. The only credential that demonstrates mastery of the EA professional body of knowledge.

Get started today: www.eapassn.org/CEAPinfo

SPEAKER DIRECTORY Dirk Antonissen, M.S.

Bernard E. Beidel, M.Ed., CEAP

CEO ISW Europa Diestsesteenweg 52 bus 0201 Leuven, Vlaams-Brabant 3010 dirk.antonissen@iswlimits.be 00 32 16 20 85 96

Director Office of Employee Assistance, U.S. House of Representatives H2-140, Ford House Office Building Washington, DC 20515-6619 bern.beidel@mail.house.gov 202.225.3342

Dirk is a partner and co-owner of ISW Europa, known for its innovative, evidence-based tools for assessing psychosocial wellbeing. He has held leadership roles on global projects financed by the European Commission, Asian Development Bank, and United Nations. He serves as the current President of the Employee Assistance European Forum.

Bern is the Director of the Office of Employee Assistance, U.S. House of Representatives. He is responsible for the ongoing planning, development, management, evaluation, and continued enhancement and integration of the employee assistance service into the larger organization, including assuring its continuity of operations during disaster response situations.

Michel Arsenault, MSW, RSW

Lauren Bloom

Clinical Director BDA Morneau Shepell 800 Bay Street 7th Floor Toronto, ON M5S 3A9 marsenault@shepell.com 416.355.5210

MSW Student University of Maryland 525 West Redwood Street Baltimore, MD 21201 lauren.bloom@umaryland.edu 818.282.6098

Michel has been with Shepell for over 19 years. He oversees the Ontario clinical network, is responsible for Shepell’s online group counseling and tele-counseling modalities, and is involved in the delivery and management of Shepell’s internal professional development program, delivering monthly clinical training to over 250 counselors nationwide.

Lauren has a Master of Public Policy and is currently pursuing her Master of Social Work with an emphasis in trauma and employee assistance programs. She is a registered yoga trainer and works with survivors of sexual trauma on mindfulness practices to assist in their healing journey.

Jamie Crista Atkins

Chairman R3 Continuum 6600 France Avenue S.245 Edina, MN 55435 bruce.blythe@r3continuum.com 404-841-3402

Supervisor of Adult Dietary Programs Center for Discovery 30175 Avenida Tranquila Palos Verdes Estates, CA 90275 jamie.atkins@centerfordiscovery.com 310.377.3200

Bruce Blythe

Jamie is a Registered Dietitian with a passion for food. Jamie has worked with all five levels of care and has spoken on the topic of eating disorders at both the national and international level. Jamie has worked in this field since 2007, supporting clients when they are in recovery.

Bruce is an internationally acclaimed crisis management expert, certified clinical psychologist, and veteran of the Marine Corps’ Military Police. He is the owner and chairman of R3 Continuum and has been personally involved in crises such as the Oklahoma City bombing, 9/11, Hurricane Katrina, and other similar events.

Mark Attridge, Ph.D., M.A.

Michelle Vincent Calhoun, M.A.

President Attridge Consulting Inc. 1129 Cedar Lake Road South Minneapolis, MN 55405 mark@attridgeconsulting.com 612.889.2398

Senior Physical Security Specialist Social Security Administration 6301 Security Boulevard - Supply Building Baltimore, MD 21235 Michelle.Vincent.Calhoun@ssa.gov 410.965.0422

Mark Attridge is a research consultant with clients in the U.S. and Canada. He is a prolific writer, scholar, and trainer with expertise in measuring the business value (ROI) of workplace health services and how to integrate employee assistance, work/ life, and wellness programs to promote employee and organizational health.

Michelle is a senior physical security specialist in the Office of Security and Emergency Preparedness, Office of Emergency Response at the Social Security Administration. She spearheaded SSA’s Workplace-Domestic Violence policy initiative and leads 12 teams across the country. She also received SSA’s Commissioner Citation for her work in this area.

www.eapassn.org

SPEAKER DIRECTORY Judy Cantwell, LPC, CEAP

Charles Curreri, LPC, CEAP

Owner Cross Culture Coach 1790 Century Blvd NE, Suite B Atlanta, GA 30345-3313 judycanLPC@gmail.com 404.315.7331

Senior Manager Project Wingman 8105 Wildrock Dr Arlington, TX 76001 charlief16@gmail.com 817.967.3279

Judy has worked as an EAP for internal, external, affiliate and her own EAP contracts in the U.S., Saudi Arabia & the Caribbean. She serves on the EAPA Ethics Education Panel and has held many Georgia EAPA leadership roles. She has both online and in-person clinical and coaching practices.

Charles is a major airline captain and a retired Air Force combat decorated F-16 pilot. He created and now manages a nationally recognized airline pilot mental health program. He is a certified mental health professional skilled at educating, communicating with, and advocating for pilots dealing with mental health issues.

Gerardo D. Canul, Ph.D.

Leonard T. DeBenedictis, LICSW, CEAP

Behavioral Health Consultant GK Partners In Wellness P.O. Box 9413 Newport Beach, CA 92658 gcanul@me.com 949.468.7272

EAP Consultant Partners HealthCare 175 Cambridge Street, Suite 320 Boston, MA 02114 ldebenedictis@partners.org 617.724.2206

Gerardo provides mental health and consulting services to individuals, agencies, and courts throughout the Southern California area. His current area of practice is assisting small and mid-size groups integrate cultural variables in their provision of service.

Lenny provides individual EAP services, consultation, and training and serves on several committees on disability issues that impact the employer and employees. He has extensive experience in supporting employees in negotiating and implementing workplace accommodations. He provides consultation to employees navigating the systems of management, human resources, and occupational health.

Nowreen Chowdhry, B.S. Research Coordinator Stanford University School of Medicine 401 Quarry Road Palo Alto, CA 94304 nowreen@stanford.edu 650.497.6480 Nowreen is a research coordinator at the Stanford University Williams PanLab in the department of Psychiatry and Behavioral Sciences. She currently coordinates the NIMH-funded RAD Study, an RDoC initiative which aims to develop a brain-based model of depression and anxiety, with the ultimate application to help personalize treatments.

Jessica Craig, J.D. Attorney Social Security Administration 6401 Security Boulevard - Office of General Law Baltimore, MD 21235 Jessica.Craig@ssa.gov 410.965.3370 Jessica is an attorney with the Office of General Counsel, SSA, practicing labor and employment. Presently, she represents management in administrative hearings and advises management on all aspects of disciplinary and termination issues. Prior to SSA, Jessica practiced criminal defense and spent 4 years as a Maryland public defender.

www.eapassn.org

Grace Ding, MBA, CEAP Senior Consultant, China Linzi EAP Zhong Liang Building Rm 302 440 Zhong Shan South 2nd Rd Shanghai, 200032 China eap@counseling.com.cn 64331318*214 Grace has over 15 years of experience in Japan and China as an EA professional. Her career spans the financial and consulting industries for government enterprises, multinational organizations, and private companies. Currently, Grace customizes EAPs for the Chinese market, and she actively promotes CEAPÂŽ training in mainland China and Taiwan.

L. Georgi DiStefano, LCSW, MSW Trainer & Consultant High Conflict Institute 530 B Street, Ste. 1700 San Diego, CA 92101 tdicomes@highconflictinstitute.com 619.221.9108 Georgi DiStefano is an international trainer on workplace conflict resolution. She is co-author of the award-wining book Itâ&#x20AC;&#x2122;s All Your Fault At Work. She has extensive clinical/management experience in mental health, EAP services, and addiction treatment. In 2014, she was inducted into the California Social Work Hall of Distinction.

SPEAKER DIRECTORY John Dyben, Ph.D.

Tatyana Fertelmeyster, M.A., LPC

Clinical Director Hanley Center at Origins 933 45th Street West Palm Beach, FL 33407 No email listing 763.205.2720

Founder and Principal Connecting Differences, LLC 354 Hazelwood Terrace Buffalo Grove, IL 60089 connecting.differences@gmail.com 847.436.4824

John leads a pioneering program for the treatment of addiction and comorbid conditions in adults over 50. He is an in-demand national presenter and expert in the dynamics, epidemiology, and treatment and recovery of an aging population, including all dimensions of wellness.

Tatyana is an intercultural/diversity consultant, trainer, coach. She is an expert in cultural adjustment from refugee resettlement to relocation of global executives. She serves as a faculty member at Summer Institute for Intercultural Communication (intercultural.org). She is a past president of the Society for Intercultural Education, Training, and Research.

Bernard S. Dyme, LCSW President & CEO Perspectives Ltd. 20 N Clark Street Suite 2650 Chicago, IL 60602 bsd@perspectivesltd.com 312.558.1562 Bernie has been in the EAP field for over 35 years. As President of Perspectives Ltd., he has worked to destigmatize mental health in the workplace. He serves on the National Action Alliance for Suicide Prevention Workplace Taskforce and is President of the board of the Chicago Coalition for the Homeless.

Sarah R. Early, Psy.D. Executive Director Colorado Physician Health Program 899 Logan Street Suite 410 Denver, CO 80203 searly@cphp.org 303.860.0122 Sarah serves as Executive Director of CPHP, the peer assistance provider for Colorado physicians and physician assistants. CPHP was established in 1986, and has served over 4,700 individuals. Sarah is responsible for administration and management of corporate and program operations.

Thomas A. Farris, Ph.D. President & Clinical Director Claremont Behavioral Services 1050 Marina Village Parkway Suite 203 Alameda, CA 94501 tfarris@claremonteap.com 510.995.1109 Since 1991, Thomas has worked for Claremont Behavioral Services, a Northern California employee assistance program covering over 300,000 members. He currently serves as Claremontâ&#x20AC;&#x2122;s President and Clinical Director. In 2013, Thomas co-founded SecureVideo.com, a HIPAA-compliant videoconferencing platform for medical professionals, including several EAPs.

Paul J. Fitzgerald, LCPC, CEAP Director of Training Adler University 17 North Dearborn Street, 15th Floor Chicago, IL 60602 pfitzgerald@adler.edu 312.662.4214 Paul is a licensed clinical psychologist and currently serves as a faculty member and Director of Training at Adler University. He has been a clinical director in an EAP firm, is a current board secretary of the Northern Illinois Chapter of EAPA, and maintains a practice in the Chicago area.

Jodi J. Frey, LCSW-C, CEAP Associate Professor University of Maryland School of Social Work 525 W. Redwood Street Baltimore, MD 21201 jfrey@ssw.umaryland.edu 410.706.3607 Jodi is an Associate Professor at University of Maryland and chairs the EAP Sub-Specialization and Financial Social Work Initiative. Her research focuses on workplace behavioral health, with emphases on health, productivity, and critical incident response, including suicide. She is Co-Editor-in-Chief of the Journal of Workplace Behavioral Health.

Jeffrey A. Gorter, MSW Clinical Director, EAP Relations R3 Continuum 4115 Ayshire Drive SW Wyoming, MI 49418 jeff.gorter@r3continuum.com 888.736.0911 x3840 Jeff brings over 29 years of experience, including consultation and on-site critical incident response. He has responded directly to several incidents, including the 9/11 terrorist attacks, Hurricane Katrina, and the Virginia Tech shootings. He currently serves as an adjunct faculty member at Western Michigan University in the MSW Graduate Program.

www.eapassn.org

SPEAKER DIRECTORY Stanford W. Granberry, Ph.D.

Jennifer R. Henretty, Ph.D.

Executive Director National Behavioral Consortium 4225 Broussard Street Baton Rouge, LA 70808 stan_granberry@yahoo.com 225.892.3049

Director of Outcomes & Research Center for Discovery 4281 Katella Avenue, Suite 111 Los Alamitos, CA 90720 jennifer.henretty@centerfordiscovery.com 714.828.1800

BA, Ancient History, PhD, Clinical Psychology –Minor Industrial Organizational Psychology. Internship: Middlesex Hospital Medical School London, England: awarded High Honors. Thirty years of experience in Managed Care & EAP. Primary Investigator: NBC Industry Profile of EAP External Vendors. Areas of current and past research: Headache, Behavioral Medicine and EAP.

Jennifer has treated eating disorders (EDs) in both adolescent and adult populations in all levels of care. She has authored multiple publications, functioned as an ED subject expert for Dr. Phil and the LA Times, and serves as President of the LA Chapter of the International Association of Eating Disorder Professionals.

Nancy A. Grunnet, RODP

Vice President, Stakeholder Relations First Sun EAP 19 Lakecrest Dr. Greenville, SC 29609 lucy.henry@firstsuneap.com 803.376.2668

CSRA Regional VP First Sun EAP 712 Winged Foot Drive Aiken, SC 29803 nancy.grunnet@firstsuneap.com 803.206.1708 Nancy is the CSRA Regional VP for First Sun EAP. She has nearly two decades of experience working with organizations to help employees at every level succeed. She’s served as SC Diversity Council Board Member, SCEAPA Board Member, and Aiken Chamber Ambassador and is President of the Submariners Wives Association.

Jeffrey R. Harris, MFT, CEAP Program Manager, EAP & WorkLife Services University of Southern California 2001 N Soto St Suite 112 Los Angeles, CA 90032-3675 harrisjr@usc.edu 323.442.2445 Jeffrey Harris is a licensed Marital & Family Therapist, credentialed professional coach, and a CEAP. He has worked in internal EAPs for 22 years, and is currently the Program Manager for EAP & WorkLife Services for the University of Southern California.

Lyndon Fitzgerald Harris, M.Div. Co-Director Tigg’s Pond Retreat Center 212 Fiddlehead Lane Zirconia, NC 28790 frlyndon@aol.com 310.710.4322 Lyndon is the co-director of Tigg’s Pond Retreat Center, where he is developing a Journey to Forgiveness Institute. He served over 20 years as a pastor, including his work at Ground Zero as priest-in-charge of Saint Paul’s Chapel, located directly across from the World Trade Center in New York City.

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Lucy O. Henry, LPC, CEAP

Lucy has had many roles at First Sun EAP since 2000, beginning as a clinical affiliate provider and working her way up to VP of Stakeholder Relations. Lucy is passionate about EAP, specifically helping work organizations understand the value of EA services. She currently serves as President of the EAPA.

Patricia A. Herlihy, Ph.D., R.N. CEO & Founder Rocky Mountain Research 4143 Lotus Circle Elicott City, MD 21043 pherlihy@rockymountainresearch.us 303.641.4190 Patricia is known for her research in the area of Models of Benefit Delivery Services. More recently, she has begun research in the area of Military Sexual Trauma (MST) with Ann Burgess, Ph.D., R.N., at Boston College, as well as collaboration with Kristen Zaleski, Ph.D., MSW, at USC.

Daniel Hughes, Ph.D., CEAP EAP Director Mount Sinai Health System 19 East 98th Street Suite 3A New York, NY 10029 daniel.hughes@mssm.edu 212.241.8937 In addition to his EAP work, Daniel is an Assistant Professor of Preventive Medicine at the Icahn School of Medicine at Mount Sinai. Daniel is also Vice President of the Employee Assistance Roundtable, current Chair of EAPA’s Research Panel, and sits on the EAPA Board of Directors.

SPEAKER DIRECTORY Kaoru Ichikawa, Ph.D., CEAP

Kenichiro Kawasaki

Vice President JEAP Peacemind, Inc. 8F, Maruito-Ginza-Daisan Bldg.3-10-6 Ginza Chuoku-Tokyo, 104-0061 Japan kichikawa@peacemind-jeap.co.jp 813.3541.8660

President Adecco Ltd. Kasumigaseki Tokyu Bldg3-7-1 Kaumigaseki Chiyoda-ku, Tokyo 100-0013 Japan kenichiro.kawasaki@jp.adecco.com +81-3-6743-8455

Kaoru is an EA practitioner, EAP company co-owner, and EAP researcher in Japan. Her company provides EA programs for 500 corporations in Japan. As current President of Asia Pacific Employee Assistance Roundtable (APEAR), she conducts EAP conferences in various countries in the Asia-Pacific region, including Japan, Australia, and India.

Kenichiro has been President of Adecco Japan since 2014 and has overall responsibility for the group’s business in Japan, including Adecco, VSN, and Spring Professional Japan. He joined VSN in 1999 as a sales representative, became a board member in 2003, and has led the company since 2010.

Robert D. Intveld, LCSW, CEAP Owner Robert Douglas and Associates 1205 Lawrence Avenue Ocean, NJ 07712 United States rintveld@verizon.net 732.531.1226 Robert has been a dedicated professional in EAP for over 27 years. He is the author of EAP Critical Incident Response – A Multi-Systemic Resiliency Approach and The Strength Within – An EAP RALLI Support System. Robert is committed to unifying the EAP field in a CIR approach that prioritizes the EAP mission while implementing the latest research in resilience.

Christina K. Isenhower, LISW-CP, CEAP Risk Management Consultant First Sun EAP 2700 Middleburg Dr Suite 208 Columbia, SC 29206 christina.isenhower@firstsuneap.com 803.312.3562 Christina responds to employees and families in crisis, coordinates critical incident response for organizations, and consults with managers to address employees’ performance concerns. She has created trainings on several topics, including resilience, managing change, and emotional intelligence. She is currently the Vice President of SCEAPA.

Daryl C. Joseph, M.A., CEAP Managing Director Josal Consulting Ltd. 7 White Street WoodBrook, Port of Spain, Trinidad and Tobago darylj@daryljoseph.com 868.622.4509 Daryl Joseph is a well-known psychotherapist in Trinidad and Tobago, West Indies. He is a Commissioner on the Employee Assistance Certification Commission (EACC) and also the Vice President of the Trinidad and Tobago EAPA Branch. Daryl does his best to live with no regrets at the end of each day.

Margaret Kelly, LCPC, CEAP Director of U.S. Clinical Services BDA Morneau Shepell 3759 West 95th Street #3 Evergreen Park, IL 60805 margaret.kelly@bensingerdupont.com 708.535.2777 Margaret has been part of the BDA (now BDA Morneau Shepell) team since 2000, where she delivers clinical oversight and supervision to BDA’s in-house clinical staff and associate providers nationwide. Margaret is an active member of EAPA with expertise in substance abuse counseling. She received her master’s degree from National - Louis University.

Les Kertay, Ph.D. Chief Medical Officer R3 Continuum 6600 France Ave. S., Suite 245 Edina, MN 55435 les.kertay@behavioralmedical.com 952.641.0608 Les is a Licensed Clinical Psychologist with extensive experience in mind-body health, including disability medicine, chronic pain, and health behaviors. He also has expertise as a leader and consultant on strategies for managing workplace absence. His experience includes 13 years in executive positions in the disability insurance industry.

Michael S. Klaybor, Ed.D., CEAP The Lovett Center 900 Lovett Blvd Houston, TX 77006 drmike@klayborandklaybor.com 713.470.9878 x714 Michael provides counseling and consulting services to individuals, families and organizations. He is co-owner of EAP in a Box, a complete system for the setting up, marketing, and administration of an EAP program. He has served as chair of EAPA’s EACC and president of the Houston EAPA chapter.

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SPEAKER DIRECTORY Tony J. Kreuch, Psy.D., CEAP

Anna Maravelas, M.A., LP

Clinical Psychologist Sandia National Laboratories EAP 1515 Eubank , P.O. Box 5800-MS 1032 Albuquerque, NM 87185 tjkreuc@sandia.gov 505.284.6780

President Thera Rising 35 West Golden Lake Road Circle Pines, MN 55014 Anna@TheraRising.com 651.697.0990

Tony is a licensed psychologist and coordinator for Sandia National Laboratories Employee Assistance Program. Areas of expertise and interest include integration of onsite wellness and mental health, clinical psychopharmacology, and CBT. He has authored and frequently presents numerous articles. He is past president of the New Mexico Psychological Association.

Anna is a Licensed Psychologist, and the President of Thera Rising. She has resolved more than 300 conflicts and her book, “How to Reduce Workplace Conflict and Stress” (Career Press) is now in its 12th printing. Thera Rising has associates in the US, UK, Switzerland, Finland, and South Africa.

Peizhong Li, Ph.D.

Sexual Violence Prevention Advisor Fanshawe College 1001 Fanshawe College Blvd London, Ontario Canada N5Y 5R6 Lmarsh25@uwo.ca 519.452.4465

Senior Researcher Chestnut Global Partners - China 555 Guangzhongxilu, Suite 1003 Shanghai, 200072 China Lipeizhong@eapchina.net 8621-313332592 Peizhong has received a doctoral degree and held university teaching and research positions in psychology. He has worked at a major employee assistance program since 2012, with expertise in wellness management, broadly defined. He has published papers on social psychology and the effectiveness of EAP in peer-reviewed journals.

Marina London, LCSW, CEAP Manager, Web Services EAPA 2728 Thomson Ave Apt 630 Long Island City, NY 11101 webeditor@eapassn.org 703.387.1000 x350 Marina is both the Web Editor and the Manager of Web Services for EAPA, as well as a former EAP executive. She is the author of the award winning iWebU tech blog (http://www.iwebu.info), and also writes a column on “Technology Trends” for the Journal of Employee Assistance.

Alexander J. Mackenzie, MFT, CEAP Director of Behavioral Health Integration Crossover Health 340 Jackson Street San Jose, CA 95112 alexxjm@aol.com 415.590.0195 Alex has more than 25 years of experience in employee assistance as a provider, executive manager, and thought leader. He is currently working on pioneering, defining, and evangelizing behavioral health integration within primary care practices and making practical use of emerging science and technology at Crossover Health.

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Leah Marshall, MSW, RSW

Leah’s work within the field of social work has focused on providing trauma informed interventions to survivors of sexual violence. This has been done in a campus setting as well as in a hospital-based treatment program.

Robert E Martin, J.D., CEAP President R. E. Martin and Associates 4210 Mt Gallant Road Rock Hill, SC 29732 trout5472@hotmail.com 803.517.4445 Robert is passionate about the treatment of substance use disorder patients. As former director of an intensive outpatient medical detox program, he offered specific treatment tracks for chronic pain patients: dual diagnosis, enhanced, and traditional intensive outpatient therapy. He is credited as first observing the shift in heroin addict demographics.

Dale A. Masi, LICSW, CEAP President and CEO Masi Research Consultants, Inc. 100 Belvidere St #4B Boston, MA 02199 dalemasi@eapmasi.com 617.536.1930 Dale is Professor Emeritus at University of Maryland, where she chaired the employee assistance specialization. The author of fifteen books and over seventy articles, she is a Fulbright Scholar and has consulted in 45 countries. She received the EAPA Lifetime Achievement Award in 2012.

SPEAKER DIRECTORY Lee Mauk, M.Ed., CEAP

Tracy L. McPherson, Ph.D.

Senior Consultant Blair Consulting Group, Inc. 3243 E. Calhoun Parkway Minneapolis, MN 55408 lmaulk@blairconsultants.com 612.827.4147

Senior Research Scientist NORC University of Chicago 2412 Tanning Reeve Way Virgina Beach, VA 23453 esap1234@gmail.com 757.427.1028

Lee has been training SAPs since 1997. Over the years, more than 3,000 people have attended his well-known two-day training. As a consultant, he develops testing policies and programs for employers. Lee is the founder of SAPlist.com, an online searchable database where employees and employers can find a SAP.

Tracy leads the EAP BIG Initiative with her keen expertise in translating research into practice. She also works as co-investigator on NIH-funded projects to develop and evaluate evidence-based programs with EAP and behavioral health partners.

Bernard A. McCann, Ph.D., CEAP Development Consultant Employee Assistance Research Foundation 3920 Mystic Valley Parkway #202 Medford, MA 02155-6900 mccannbag@gmail.com 781.874.9437 Bernie’s areas of expertise include implementation, provision, and quality assurance of EAPs, quantitative behavioral health research, and management of workplace wellness programs. As a consultant, he has assisted employers, labor unions, and non-profit organizations to maximize human resources by developing and implementing strategies for EA and healthy workplaces.

Matthew J. McCreary, LCPC, CEAP Director of U.S. Problem Gambling and Special Projects BDA Morneau Shepell 134 N. LaSalle Street, Suite 2200 Chicago, IL 60602 matt.mccreary@bensingerdupont.com 312.480.5022 Matthew supervises Morneau Shepell clinical staff as well as oversight on reporting and quality assurance functions and is responsible for researching new technologies and developing approaches to incorporate them into the service model. He provides clinical trainings nationally on a variety of topics, including Motivational Interviewing and Cognitive Behavioral Therapy.

Marie McKenna, LCSW Department Director Catholic Charities EAP 721 N. LaSalle Chicago, IL 60610-3574 mmckenna@catholiccharities.net 312.655.7310 Marie is currently serving as Department Director of Catholic Charities EAP in Chicago, Illinois. Marie has been in clinical practice for over 20 years and has a private practice in Flossmoor, Illinois. Marie is currently a candidate in the Ph.D. program at the Institute for Clinical Social Work.

Debra M. Messer, M.A. Senior Account Manager/Workplace Civility and Mindfulness Consultant LifeSolutions EAP 6628 Jackson Street Pittsburgh, PA 15206 messerdm@upmc.edu 412.647.9064 A meditation practitioner for 20 years, Debra has integrated mindfulness practices into her service as an EAP provider, leadership consultant, and organizational trainer. She teaches customers strategies to be present, attentive, and focused, enabling them to perform with less stress and greater efficiency in the workplace.

Susan Meyerle, LMHP, CEAP Consultant Life Resources 7501 O Street Suite 100 Lincoln, NE 68510 susan@2liferesources.com 402.477.0651 Susan thrives on her passion for engaging people in dialogue about ethical behavior. She has published three books, including The Power of Expectations - Creating the Life You Desire. She enjoys teaching and speaking, writing and researching, and sharing her expertise, particularly in professional ethics.

Igor Moll, MWO Director EAP Services / Clinical Business Manager Ascender BV Zuid-Hollandlaan 7 2596 AL Den Haag, The Netherlands i.moll@ascender.nl +31 6 51298149 Igor holds a master’s degree in psychology and a post-master’s degree in work and organizational studies. He is a certified labor and health professional and certified mindfulness trainer. Igor currently serves as President of the Employee Assistance European Forum, an organization he co-founded.

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SPEAKER DIRECTORY Maggie G. Mortali

Amanda L. Parry, MPA

Program Director American Foundation for Suicide Prevention 120 Wall Street Floor 29 New York, NY 10005 mmortali@afsp.org 212.363.3500

Director of Public Affairs Colorado Physician Health Program 899 Logan Street Suite 410 Denver, CO 80203 aparry@cphp.org 303.860.0122

Maggie is dedicated to advancing suicide prevention through research, education, and program development. She is recognized as a leader in suicide prevention strategies, specifically in the use of technology to reach at-risk populations resistant to seeking help. She speaks regularly at conferences about her innovative work with vulnerable populations.

Amanda serves as the Director of Public Affairs for CPHP, the peer assistance provider for Colorado physicians and physician assistants. She graduated with a Master of Public Administration (Nonprofit Management concentration). Amanda serves as a professional Colorado EAPA representative for CPHP and the Colorado Coalition for Parity.

Ayumi W. Nishikawa, Mental Rescue Instructor (MRI), CEAP

Richard F. Paul, MSW, CEAP

Chairperson & Representative Director JEAP Peacemind, Inc. 6-14-14 #514 Honkomagome Bunkyoku Tokyo, 113-0021 Japan anishikawa@peacemind-jeap.co.jp 81-3-3541-8660

Senior Vice President of Employer Strategy & Development Beacon Health Options 2716 Brenfield Drive Raleigh, NC 27606 richard.paul@valueoptions.com 919.674.2650

Ayumi is Chairperson and Representative Director of JEAP Peacemind, Inc. She is an international EAP consultant focused on providing individual and group consultation services, specializing in work-related stress, bullying, and critical incidents. She is a strong advocate of evidence-based EAP approach and Six Sigma of Quality Management.

In his current role at Beacon Health Options, Rich is responsible for organizing, directing, and executing product development and market growth strategies. He is the company’s key strategist around industry trends affecting mental health and wellness issues in the workplace, evolving customer needs, and innovative product development opportunities.

Mary C. Olsen

Judith Plotkin, MSW

Counselor, Employee Assistance Program Mount Sinai Medical Center 52 Hamilton Terrace New York, NY 10031 nyc.mco@gmail.com 917.750.9341

Vice President, National Sales and Business Wellpoint Health Ltd. 1240 Bay Street, 9th floor Toronto, Ontario, M5R 2A7, Canada jplotkin@wellpoint.ca 416.246.6263

Mary is a candidate in the Adult Psychoanalytic Psychotherapy program at the Institute for Psychoanalytic Education affiliated with New York University Medical School. Presently, she is a counselor at the Mount Sinai Medical Center’s Employee Assistance Program. She formerly served as the Disability Officer at the Icahn School of Medicine.

Judy has over 25 years of experience in EAP, health, disability management and wellness. She is deeply committed to making workplaces healthier and safe. Judy holds an undergraduate degree in social work from Ryerson University and a Master of Social Work degree from the University of Toronto.

Michael L. Parrish, LCSW-C, CEAP

Manager of Integrated Health Programs Caterpillar, Inc. 100 NE Adams Peoria, IL 61629-1410 pompejc@cat.com 309.675.6263

EAP Counselor Social Security Administration 6401 Security Blvd - 2505 Annex Building Baltimore, MD 21235 mike.parrish@ssa.gov 410.966.3510 Mike is a seasoned EAP trainer and crisis responder. A longtime active member of EAPA and a fixture at our annual conferences, he is the recipient of the Social Security Administration’s Commissioner Citation for Excellence and Service.

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John Pompe, Psy.D., SPHR

John is a Licensed Clinical Psychologist and senior professional in human resources. He is the Manager of Integrated Health Programs for Caterpillar Inc., with over 125,000 employees in over 50 countries. He is responsible for a portfolio of employee health programs, including global EAP/work-life, disability management, and wellness programs.

SPEAKER DIRECTORY Candice Porter

Claudia D. Ryan, LCSW, CEAP

Executive Director of Screening Screening for Mental Health, Inc. 1 Washington St # 304 Wellesley Hills, MA 02481 cporter@mentalhealthscreening.org 781.239.0071

Senior EA Counselor Bon Secours Virginia, Richmond EAP 7417 Strawhorn Drive Mechanicsville, VA 23116 claudia_ryan@bshsi.org 804.594.756

Candice is the Executive Director of Screening for Mental Health, Inc., the pioneer in large-scale mental health screenings for the public. She leads the organization as it strives to have mental health viewed and treated with the same gravity as physical health.

Claudia has served as a consultant to leaders, providing clinical counseling and crisis assistance services to employees for over a decade. She began as a counselor in health care settings over 25 years ago. Her specialties include women’s health, intimate partner violence, clinical depression, emotional eating, and stress management.

James Porter President StressStop.com 50 Crooked Trail Norwalk, CT 06853 jim@stressstop.com 800.367.1604 James is a stress management expert and thought leader with over 25 years of experience delivering practical common sense solutions. He wrote the best-selling book STOP STRESS THIS MINUTE, has appeared on the CBS Morning News, and has put on presentations for the CIA, FBI, and many others.

Maria Ronda, LCSW, CEAP EAP Manager CSX Jacksonville Division 550 Water Street, Room 123, J990 Jacksonville, FL 32202 maria_ronda@csx.com 904.279.6405 Maria has 25 years of clinical and EA experience in the private, corporate, and government sectors. She holds certificates in Corporate Crisis Response and Advanced Group Crisis Intervention, was an adjunct lecturer at Mercy College, and has consulted for professional baseball teams on culturally competent EAP services.

Jennifer Roseman, M.A. Executive Vice President VetAdisor Services 313 W. High Street, Suite 116 Ebensburg, PA 15931 jroseman@myvetadvisor.com 814.419.8050 Jennifer implements and directs VetAdvisor’s proactive veteran outreach programs, working to improve veterans’ access to behavioral health screenings and reintegration coaching services. She has experience in the hiring and supervising of DoD Victim Advocates and as a Victim Rights Manager/Counselor. She has over ten years’ experience providing veteran-related services.

David Sharar, Ph.D. Managing Director Chestnut Global Partners 1003 Martin Luther King Drive Bloomington, IL 61701 dsharar@chestnut.org 309.820.3570 Dave co-developed the Workplace Outcome Suite, a free and scientifically validated tool designed to accurately measure the workplace effects of EA services. Currently over 400 EA providers worldwide are using the tool. Dave’s passion is to help EA providers demonstrate value and impact using credible and transparent methods.

Rick Shaw President and CEO Awareity P.O. Box 82061 Lincoln, NE 68501 info@awareity.com 402.730.0090 Rick is a successful entrepreneur, trusted advisor and prevention specialist for leading organizations. Rick has been delivering “Prevention Services” for over 30 years and led the way in developing Awareity’s innovative “community-wide prevention platform” that is successfully equipping “teams” to prevent incidents/ tragedies rather than being limited to reacting to them.

Tonya Teal Slawinski, Ph.D., LCSW VP, Business Innovation R3 Continuum 2640 Pleasant Valley Rd. Murrysville, PA 15668 tonya.slawinski@r3continuum.com 952.516.8215 x3981 Tonya leads the field in best practices for responding to disruptive events in the workplace. She has provided threat of violence training for Fortune 100 and 500 companies. In addition to her role at R3 Continuum, she is an adjunct faculty member at University of Pittsburgh School of Social Work.

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SPEAKER DIRECTORY Manuel Sommer, Ph.D.

Peifang Tan, B.S.

Managing Director Clínica CAPA Rua Saqcadura Cabral 41A Cruz-Quebrada/Dafundo, 1495-702 Portugal manuel.sommer@clinicacapa.com 35 19 6728 5050

Director of Psychological Management Service Center China National Petroleum Corporation 48 Dongzhimen Wai Ave 9B, Oriental Ginza Block B Beijing, 100027 China tanpf@vip.sina.com 86 13 9104 14967

Manuel Sommer is the Managing Director of Clínica CAPA, a leading EAP and WorkLife services provider in Lisbon, Portugal. He was a founding member of the Employee Assistance European Forum, having served on its board since 2006 (President: 2010-2012). He has also been a regular speaker at conferences.

Peifang specializes in neuropsychiatric health care, teaching, and research. She holds face-to-face interviews with business executives, managers, and staff, understanding the demand for enterprise customers and refining a rapid entry point for comprehensive theoretical understanding of customers’’ needs. She strives to provide tailor-made EAP services.

Sally B. Spencer-Thomas, Psy.D.

Libby Timmons, LISAC, CEAP

President & CEO Carson J. Spencer Foundation 1385 South Colorado Boulevard, Suite A-316 Denver, CO 80222 sally@carsonjspencer.org 720.244.6535

National Strategic Account Director Summit BHC P.O. Box 64914 Tucson, AZ 85728 eltimmons@msn.com 520.975.7925

As a psychologist, mental health advocate, consumer of mental health services, and survivor of her brother’s suicide, Sally understands different perspectives on suicide prevention. She co-founded the Carson J Spencer Foundation, whose mission is to elevate the conversation and make suicide prevention a health and safety priority.

Libby is the past president of the Southern Arizona EAPA Chapter and past chair of the EACC. She works for Summit BHC, which provides and manages specialty chemical dependency and addiction disorder services within a dynamic continuum of care. She provides EA services and is in private practice in Tucson.

Whitney Stone, LPC Behavioral Health Consultant Anthem, Inc. 975 Lincoln Street #11D Denver, CO 80203 whitneystonelpc@gmail.com 720.588.3087 Whitney is the current president of the Colorado chapter of EAPA. She has worked as an EAP clinical supervisor, case manager, EAP counselor, management consultant, CISM facilitator, and private practice therapist. She currently works as an EAP and Behavioral Health Consultant with Anthem, Inc.

Claire Sutton, MA, CEAP President Claire Sutton Consulting, Inc. 203-2190 Fir Street Vancouver, BC V6J 3B5 csutton@clairesutton.com 604.742.1178 Claire is a skilled trainer and a respected consultant in human behavior in the workplace. She provides EAP counselling, consultation and onsite services to a select few of EAP companies. Claire has designed online EAP courses and is an advocate for better trained and better paid EAP affiliates.

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George Vergolias, Psy.D., LP Associate Medical Director R3 Continuum 6600 France Ave. S.245 Bloomington, MN 55435 george.vergolias@r3continuum.com 952.641.0645 George has a doctorate in Clinical Psychology from The Chicago School and completed a post-doctoral fellowship in forensic psychology with the University of Notre Dame. He has over 20 years of clinical experience, with expertise in forensic psychology, emotional trauma, risk assessment of threats and violence, and occupational disabilities.

Michael Jay Weiner, Ph.D. Director of Alumni Services Seaside Behavioral Health of the Palm Beaches 631 U.S. Hwy. 1 Suite 304 North Palm Beach, FL 33408 mweiner@seasidepalmbeach.com 561.398.8696 Michael has worked with Behavioral Health of the Palm Beaches since 1999. He has taught at the University of North Carolina and at the Rochester Institute of Technology. He has published research and has presented at conferences. His most recent interest has been evolving toward a chronic care treatment model.

SPEAKER DIRECTORY Leanne Williams, Ph.D. Professor Psychiatry and Behavioral Sciences Stanford University 401 Quarry Road Palo Alto, CA 94305 leawilliams@stanford.edu 650.723.3579

Beverly worked extensively in EAPs before transitioning to organizational development and program design/evaluation consultation with several organizations. Her research focus has included employer policies, workplace violence, corporate social responsibility, and career support services for women.

Haibo Zeng, Ph.D., CEAP

Leanne is a Professor of Psychiatry and Behavioral Sciences at Stanford with a joint position at the VA Palo Alto MIRECC as the Director of PTSD Education and Dissemination. She is Director of the PanLab for personalized, precision neuroscience in psychiatry.

Lecturer Communication University of China – School of Management No 1 Dingfuzhuang East Street Suite 32 Apt 312 Beijing, 100024 China zenghaibo71@126.com 010-65783100

Paul Wittes, MSW

Haibo has 14 years of experience in EAP service, as well as meditation and zen practice. He has trained more than 20,000 professionals and is currently focused on the application of postmodern psychology to CEO coaching, supervising, and career counseling. He is also working to develop CEAP® training in China.

Director of National and Global Clinical Services BDA Morneau Shepell 5046 Avenue Notre-Dame-de-Grâce Montreal, QC H4A 1K1 pwittes@shepell.com 514.484.4048 Paul is a clinical social worker who has been an EAP industry leader for over 25 years. Previously, he has been a senior counselor, trauma counselor, and Regional Clinical Manager responsible for various eastern Canadian clinical operations. He has worked directly with thousands of EAP clients and hundreds of organizations.

Beverly Younger, Ph.D., LCSW Clinical Associate Professor University of Southern California School of Social Work 2390 Casitas Avenue Altadena, CA 91001 bjyounge@usc.edu 708.302.1447

Jane Y. Zhang, M.A. Executive Vice President China Association for Employment Promotion 9-701 Chengpin Jianzhu, Yunhuili, Haidian District Beijing, 100097 China youyunzhang@126.com 86 10 8850 0385 Jane has managed issues in the world of work for over 25 years. Recently, she has been responsible for a project with the International Labor Organization to develop statistical measurement of quality of employment in China. She serves as a special EAP advisor to CNPC and Shenzhen Bus Group.

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CONFERENCE REGISTRATION INFORMATION

REGISTRATION TIPS

REGISTRATION CATEGORIES

For the lowest rates, register by the Early Bird deadline August 31!

PLEASE NOTE: Pre-Conference Training Courses, Chicago City Tours, Dance Machine Dinner, and The Second City - Legendary Comedy are additional fees.

Visit www.eapassn.org/ 2016ConfReg to register! Questions? Contact conference@eapassn.org or 703.387.1000.

BEST VALUE PACKAGE!

DAILY REGISTRATION

The Best Value Package is the most affordable way to enjoy all the benefits of a Full Conference Registration AND access EAPA’s Conference on Demand website. Your access will include unlimited online participation in EAPA’s 2015 & 2016 World EAP Conference sessions through October 31, 2017.

Daily registration includes admission to all educational sessions, the EAPA EXPO, meals, breaks and conference events for the specified day. Note: Chicago City Tours, Dance Machine Dinner, and The Second City are an additional fee.

FULL CONFERENCE REGISTRATION

Full Conference Registration includes all conference events and education sessions, starting with the Networking Sessions on October 31, admission to the EAPA EXPO October 31 – November 2, and concluding with the final sessions on November 3. Additional registration (and separate fee) is required for the Pre-Conference Training Courses, Chicago City Tours, Dance Machine Dinner, and The Second City.

FIRST TIME NEW MEMBER

First Time New Member Package includes all the benefits of Full Conference Registration PLUS a one year EAPA membership including local chapter dues. This package is not valid for lapsed memberships or renewals.

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GUEST TICKETS

Guest tickets are available for an additional charge for registered attendees who wish to bring guests to the listed conference events. These events are included in the full conference and appropriate daily conference registrations.

Full Conference Registrations starting at $645 Best Value Package Registrations starting at $744 Visit www.eapassn.org/2016ConfReg to view all rates and to register today!

CONFERENCE REGISTRATION INFORMATION BADGES

REFUNDS, CANCELLATIONS, AND NO SHOWS

Attendeesâ&#x20AC;&#x2122; name and credentials (no more than 2) will be printed on the conference badge exactly as they are entered on the registration form. Please be sure they are correct. Badges are required for entrance into all conference events, educational sessions, and EAPA EXPO.

AMERICANS WITH DISABILITIES ACT EAPA and the Sheraton Grand Chicago comply with ADA provisions. If you require special accommodations or have special dietary needs, please contact EAPA at conference@eapassn.org no later than October 1 to make arrangements.

PAYMENTS EAPA accepts Visa, MasterCard, American Express, and Discover. Please make checks payable to EAPA. Payment must be received with completed registration form to process registration. Purchase orders are accepted; contact EAPA at 703.387.1000, ext. 305, when a purchase order is required. Cash is accepted for on-site payments only.

All requests for refunds must be made in writing (fax, e-mail, and U.S. mail are all acceptable forms). Refund requests received prior to the close of business (5:00 pm EDT) on August 31, 2016 will be subject to a $100 cancellation fee. After August 1, 2016, no refunds can be made. All refunds will be processed after December 1, 2016. EAPA cannot accept responsibility for no shows. If a registered attendee does not attend the conference, his/ her payment cannot be refunded. There are no exceptions to this refund policy. Substitutions are allowed at any time and requests should be communicated in advance of the conference in writing.

FAX YOUR REGISTRATION

OR Fax both pages of the completed registration form to: Attn: Conference Registration 703-522-4585.

MAIL YOUR REGISTRATION

OR Mail both pages of the completed registration form to: Employee Assistance Professionals Association Attn: Conference Registration, 4350 N Fairfax Drive, Suite 740 Arlington, VA 22203

www.eapassn.org

EAPA’s

CONFERENCE REGISTRATION FORM 2016 World EAP Conference, October 31 - November 3 Pre-Conference Training Courses, October 30 - 31 Sheraton Grand Chicago Please register online at www.eapassn.org or mail or fax this completed form to:

EAPA - Attn: Conference Registration 4350 N. Fairfax Drive, Suite 740 Arlington, VA 22203 Fax: 703-522-4585 | Phone: 703-387-1000

EAP Conference

CHICAGO

Attendee Information (*These fields will be printed on the conference badge.) FIRST NAME*

2016 World

LAST NAME*

MEMBER NUMBER

CREDENTIALS* (LIMIT TWO)

JOB TITLE *

EMPLOYER/ORGANIZATION*

ADDRESS LINE 1

ADDRESS LINE 2

CITY*

STATE/PROVINCE*

POSTAL CODE

COUNTRY

PHONE (INCLUDING APPROPRIATE COUNTRY, CITY AND AREA CODES)

Conference registration fees include access to all EAPA EXPO events and Thursday’s President’s Breakfast and Performance Luncheon. Pre-Conference Training Courses, Wednesday’s Dance Machine Dinner, Chicago City Tours, and The Second City are NOT included in registration fees; see below for separate fees. REGISTRATION OPTIONS Best Value Package (Includes Full Conference Registration AND Access to EAPA’s Online Conference on Demand!) Best Value Package EAPA Member Best Value Package Non-Member Best Value Package First Time Member Full Conference Registrations Only Full Conference EAPA Member Full Conference Non-Member Full Conference First Time Member Daily Registrations Tuesday Registration Only Wednesday Registration Only Thursday Registration Only 1-Day Pre-Conference Master Classes (Sunday) EAP Critical Incident Response (Gorter) Conflict Resolution Services (Maravelas) Addressing Differences in a Workplace (Fertelmeyster) 2-Day Pre-Conference Training Course (Sunday and Monday) DOT/SAP Training (Mauk) DOT/SAP Qualification Exam

www.eapassn.org

On or Before 08/31/16

PRICING On or Before 10/27/16

Onsite Only After 10/27/16

AMOUNT

o $744.00 o $994.00 o $844.00

o $894.00 o $1,144.00 o $994.00

o $994.00 o $1,244.00 o $1,094.00

On or Before 08/31/16

On or Before 10/27/16

Onsite Only After 10/27/16

o $645.00 o $845.00 o $745.00

o $795.00 o $995.00 o $895.00

o $895.00 o $1,095.00 o $995.00

EAPA Member Price

Non-Member Price

o $350.00 o $350.00 o $350.00

o $385.00 o $385.00 o $385.00

EAPA Member Price (Before 8/31 / After 8/31)

Non-Member Price (Before 8/31 / After 8/31)

o $295/ o $325 o $295/ o $325 o $295/ o $325

o $395/ o o $395/ o o $395/ o

EAPA Member Price

Non-Member Price

o $465.00 o $150.00

o $495.00 o $150.00

$425 $425 $425

CONFERENCE REGISTRATION FORM 1-Day Pre-Conference Training Courses (Monday) Starting, Selling & Growing an EAP (Klaybor & London) EAP Response to Terrorism (Intveld) Half Day Pre-Conference Training Courses (Monday AM Only) Finding Freedom through Forgiveness (Harris) Conduct an Efficient Comprehensive Assessment (Sutton)

EAPA Member Price (Before 8/31 / After 8/31)

Non-Member Price (Before 8/31 / After 8/31)

o $295/ o o $295/ o

$325

o $395/ o o $395/ o

$425

o $195/ o o $195/ o

$225

o $295/ o o $295/ o

$325

$325 EAPA Member Price (Before 8/31 / After 8/31)

Optional Services CE Contact Hours -

$225

$425 Non-Member Price (Before 8/31 / After 8/31)

$325

Price

o NASW o NAADAC o NBCC

Guest Tickets (purchase if you are bringing a guest)

o $25 each Price

Thursday Performing Arts Luncheon Ticket

o $75 o $100 o $95 o $75 o $95

Special Events - Chicago Tours

Price

EAPA EXPO Monday Opening Reception Guest Ticket EAPA EXPO Guest Ticket -

o Tuesday o Wednesday

Wednesday Dance Machine Dinner Thursday President’s Breakfast Ticket

o Tuesday 4pm Chicago Crime Tour - o Tuesday 4pm o Thursday 3pm Art Institute Private Docent-Led Tour - o Thursday 3pm

o $125 o $150 o $170 o $150

Special Event - The Second City - Legenday Comedy

Price

Chicago Modern Architecture Walking Tour -

o Tuesday 4pm o Thursday 3pm

Art Deco Skyscrapers Tour -

Second City Comedy Dinner & Show Ticket -

o Thursday 6pm

o $150 SUB-TOTAL TOTAL AMOUNT DUE

Refund Policy Cancellation Policy: All requests for refunds must be in writing. Refund requests received prior to the end of business (5:00 pm EDT) on August 31, 2016 will be subject to a $100 cancellation fee. After that date, NO further refunds can be made. All refunds will be processed after December 1, 2016. There are NO exceptions to this refund policy. Substitutions are allowed.

Payment Information (Only one form of payment please!)

o Check (Check No. __________________) Make checks payable to EAPA. o If paying by credit/debit card, you agree to pay the total amount due according to the card issuer agreement. o VISA o MasterCard o American Express o Discover CREDIT/DEBIT CARD NUMBER:

EXIPIRATION DATE:

CARDHOLDER’S NAME CARDHOLDER’S SIGNATURE

www.eapassn.org

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EAPA’s

2016 World EAP Conference

Employee Assistance Professionals Association, Inc. 4350 N. Fairfax Drive, Suite 740 Arlington, Virginia 22203

EAPA’s

2016 World EAP Conference

CHICAGO

EAP INNOVATION Soaring on the Winds of Change EAPA’S 2016 WORLD EAP CONFERENCE

October 31 – November 3 | Sheraton Grand Chicago

ABOUT EAPA Register online at www.eapassn.org! #EAPA2016

With members in more than 40 countries, the Employee Assistance Professionals Association (EAPA) is the world’s oldest and largest membership organization for employee assistance professionals. As the most influential and respected organization in the profession, EAPA represents the global voice of the employee assistance field. EAPA is the leading provider of information and services to employee assistance professionals and others interested in behavioral issues affecting employers and employees. Membership and active involvement in EAPA can help you stay current with the latest developments in the field, broaden and sharpen your skills, and increase your business contacts.