Earl Mountbatten Hospice
Annual Review
2015 |16
Innovative Creative Proud Caring for the Last Years of Life www.iwhospice.org.uk
Annual Review 2015|16
Welcome We are proud of what we do at Earl Mountbatten Hospice. We are proud to serve our Island community and I know that our Island community are proud of us in return. Proud of the support and services that we have offered for almost 35 years, and proud of the services that we continue to offer to all those who live and die across the Isle of Wight. Our work sits at the heart of our message and what we do truly matters. We will all die and we will all be bereaved. Our many innovations over the past year will ensure that what we do now will continue to be available to the growing number of people who need our care today and into the future. These innovations, which, for example, include the development and growth of care for dying children and their families through partnership working with others, as well as our progressive services for older people, including those coming to the end of their lives with dementia, lead the way both locally and nationally putting Earl Mountbatten on the map as visionary, bold and creative. You will read about other advances and improvements within this Annual Review.
Demographic and societal disparities, as well as changes in disease progressions and the continuing growth in the need for care for those coming to the end of life with multiple chronic illnesses, present new challenges and complexities for both health and social care providers. The need for partnership working has never been greater, however, growing confidence and competence within our specific and individual areas of expertise and knowledge remains paramount, as does the need for diversification and creative response.
symptom management together with an important and critical focus on psychological, social and spiritual issues for each individual. We also offer support and care to family members as well as friends and neighbours. Our mission to care for everyone affected by death and dying is highlighted through an Island-wide bereavement support service. This ensures that people have access to expert support whenever they are affected by the death of someone, whoever they are and wherever and whenever they have died.
A new partnership with the University of Southampton paves the way for Earl Mountbatten to focus more acutely on reaching more people through educating and training others to be confident to offer high quality care in a range of different settings including the NHS, local care homes and local domiciliary care providers. This partnership will also provide opportunities for us to undertake thorough research and evaluation of new and existing services.
We hope that you enjoy reading about our achievements during the past year. Do stay in touch and come and visit us through utilising our new ‘Social Programme’ specifically aimed at our local community. Concerts, art exhibitions and our unique community cafĂŠ offer opportunities to dispel myths about Earl Mountbatten Hospice and the work that we do.
We believe that everyone should be enabled to live life to the full, right up until the day they die. We offer this through expert pain and
Finally, heartfelt thanks to all of you for your ongoing generosity and support. Earl Mountbatten Hospice would not continue to exist without you. Nigel Hartley Chief Executive
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Annual Review 2015|16
Earl Mountbatten Hospice
Who we are Earl Mountbatten Hospice has been the Isle of Wight’s only hospice for 35 years and is known for innovation across the Island, the UK and beyond. Serving a population of up to 150,000, we provide expert medical, nursing and domiciliary end of life care support to over 600 people in their own homes (including care homes) on any one day. We also offer a range of other bespoke services including expert psychological support, creative and complementary therapies and an Island-wide bereavement service. All of our work across our community is backed up by a 16-bed inpatient unit, a bespoke self-help, day and rehabilitation centre – the John Cheverton Centre – based in the building in Newport, as well as by a unique hospital team which supports
people to either die in hospital, or to return home with a comprehensive care package. Our care continues after a person dies with bereavement support to relatives and loved ones including families and children. Our bereavement service also offers support to anyone who is affected by the death of someone who has not been under the care of the hospice. In 2015/16 it cost around £6.2m to run our services and keep them free of charge to those who are in need of them. Around £2.5m came from the Isle of Wight Clinical Commissioning Group, which means around £3.7m needed to be raised by our local community. We are very fortunate to benefit from the support of over 600 volunteers.
Earl Mountbatten Hospice Strategy 2015-2020 In July 2015, Earl Mountbatten Hospice published its new five year strategy, outlining its future direction and aspirations against a backdrop of challenges and demands faced by our services. Our mission, vision and values are at the heart of this strategy and these guiding principles have been developed in partnership with our staff, volunteers and trustees.
Our Mission
Our Values
Strategic Aims
To promote and to provide good care and support for those people living with, affected by, or curious about death, dying and bereavement across the Isle of Wight.
• We care about what we do. We appreciate that people are different and we are kind and compassionate to our patients and families, to our local community and to each other
We will:
• We are experts in our field. We are professional at all times, aspiring to be the best that we can be in everything that we do
• Ensure our services to, and our impact on, our Island community are sustainable for the future
Our Vision Our vision is of a world where all dying people and those close to them have access to expert, compassionate and cost-effective care of the highest quality, whatever the illness, whoever they are and wherever they happen to be.
• Reach more people to achieve scale • Work in partnership to achieve our aims
• We are innovative and bold. We respond quickly and creatively to the changing needs of our society within the scope of our human and financial resources • We respect our community. We exist for our local population, now and into the future, and we believe that we can achieve more together by working in partnership with others • Our values, which have been defined by our staff and volunteers, are underpinned by a set of expectations and behaviours, which we have all agreed to
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Annual Review 2015|16
Earl Mountbatten Hospice
What we do
Community Services Research shows that, given the choice, most people would prefer to die in the comfort and safety of their own homes. Our aim is to, wherever possible, enable the patient and their family to be cared for within their preferred place.
“We would not fault the service. Without them, mum would not have been able to stay at home. No sooner had we asked for help with something, it was put in place. All the family are so grateful for the help we received and truly feel it should be available to all.”
Our community services are delivered across the whole of the Isle of Wight wherever people live; including supported housing, nursing and residential care homes. This care includes regular home visits by an expert Clinical Nurse Specialist (who specialises in end of life care), hands-on support and care from registered community nurses with extended knowledge and skills in caring for people at the end of their life, and overnight and daytime respite domiciliary care from trained nurses and carers when an illness is advanced. This helps support both the person and those who care for them. During 2015/16, we set up a new Domiciliary Care Service, offering a rapid response team to support people in the last weeks of life to be in their preferred place of care as quickly as possible.
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A number of powerful stories have come from people receiving care and also staff involved in the new service:
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Care at Home, Wherever That May Be
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Rapid Response Service At the end of 2015, additional expertly trained community support carers joined the Hospice’s community team of expert nurses to provide a rapid response to support patients to die in their preferred place. The Rapid Response Service provides personal care packages at home, so the person can leave either hospital or the hospice. Offering people such help at home also prevents them from having to go into the hospital or hospice in the first place. For eligible people, the team is usually able to start their personal care within four hours. We have plans to grow and develop this service in order to meet increasing demand over the coming year.
Patient’s family
“The total care and respect we received was above anything we could have expected. The loving care continued after (patient) had passed away. Thank you does not seem adequate.” Patient’s family
During 2015/16, all services across our community team made around 5,000 individual contacts with people.
Hospital Team Another way we support people to die in their preferred place is through our hospice team of end of life experts based at St Mary’s Hospital in Newport. This team is made up of a range of staff including medical and psychological consultants and Clinical Nurse Specialists. The team works within the hospital to offer advice,
Initially, this was a pilot project funded through the local Clinical Commissioning Group’s Systems Resilience Group. However, due to its success and positive feedback from patients and families, the service will now continue into the future.
Our community team is now looking after more people than ever in their own homes – over 600 a day.
What we do
Our Community Nurse Specialists saw 575 patients in 2015/16 – 91 more than in 2013/14.
education, guidance and support with managing symptoms and aims to provide a seamless service to hospital staff, patients and their families. They also support people, wherever possible, so they can leave hospital and be cared for within the he places that they live or at the hospice when appropriate.
Our Earl Mountbatten Hospice hospital team supported 432 patients, compared with the national average of 275 for similar teams
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On average, they have 1,200 individual contacts with people a year. |7
Annual Review 2015|16
Earl Mountbatten Hospice
What we do
John Cheverton Centre Our Day, Self-help and Rehabilitation Centre The John Cheverton Centre is a modern, purpose-built designed facility which is an integral part of the hospice building in Newport. We offer a range of services including:
• Drop-in clinics for people living with a range of different lifethreatening illnesses • A group programme which includes a rehabilitation gym • A social programme which offers regular opportunities for the public to access the hospice building • A community café which is open to the public All of our services aim to provide flexible and accessible care for people during the last years of life, tailored to the individual needs of the patient, their families and carers. Our aim is to improve wellbeing and independence for as long as possible through addressing physical, practical, emotional and spiritual needs. We support and enable patients and families to gain a deeper and clearer understanding of what to expect as the illness progresses, and gain confidence in the knowledge that expert, compassionate care and support is available. We also challenge preconceptions about hospices, death, dying and bereavement. The open access services with the John Cheverton Centre are available for patients, families and any visitor to enjoy. Several local support groups make use of the centre for regular meetings, and we continue to develop and offer Clinical Nurse Specialist clinics.
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Enabling, Not Disabling AY
• Planned days for patients who need nursing and medical support and respite
to come and see that the hospice is a normal, kind and warm place where people can share experiences and create good memories together.
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Social Programme for All During 2015, we launched a series of initiatives aimed at encouraging the community to engage in what we do and find out more about our services. Our new ‘Social Programme’ includes a series of concerts to suit all musical tastes, an art gallery supporting local artists and groups, Open House Fridays which give the community a real insight into the hospice’s work, and our Sunflower Community Café which provides food daily as well as a weekly Sunday Lunch menu. We want people
Grant funding from St James’ Foundation has been secured that will help change services towards a more rehabilitative and enabling approach. The funding will be used to support an 18 month project across all areas of our work. This is supported by our expert Physiotherapy and Occupational Therapy services, with a specially designed programme of exercise and activity within our rehabilitation gym. Trained Community Volunteers will work with families and people to further promote independence, and all staff and volunteers will receive training on the principles of enablement and rehabilitation. We have also introduced a new ‘well-being’ eight week selfmanagement programme with sessions including: the management of fatigue, breathlessness, nutrition, exercise and skincare.
“The ambience of the John Cheverton Centre and friendliness of the staff were a delight to experience” Patient
Challenging Traditional Day Services At the beginning of 2016, we took time to stop and reflect, revise and review our day services and outpatient care. The aim was to try and reach more people who would not traditionally have used day services. There was also a need to ensure that rehabilitation, independence and self-help are at the core of all of our services. Through this project, staff and volunteers are becoming more focused in empowering and enabling service users and other community support groups are beginning to make use of our facilities.
Our Chelsea Garden Our beautiful Chelsea Garden is now open for the whole community to enjoy, situated outside the doors of the John Cheverton Centre. Relocated from the Royal Horticultural Society’s annual event, the Royal Bank of Canadasponsored garden transformed the once hard space at the hospice into an oasis of tranquillity. Designed by Matthew Wilson, the relocation was made possible thanks to Greenfingers, a national charity dedicated to supporting children who spend time in hospices around the UK, along with their families, by creating inspiring gardens and outdoor spaces for them to relax in and enjoy. It was announced in May 2015 that Earl Mountbatten Hospice had been chosen to receive the garden, in recognition of our work developing services for children and their families on the Island.
“It’s another world. It’s kept me in this world” Patient
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Annual Review 2015|16
Earl Mountbatten Hospice
What we do
People come in to the inpatient unit for a variety of reasons and are usually referred from home or hospital. The specialist care delivered in our inpatient unit includes: • Respite care • Management of difficult symptoms • Emotional and family support • End of life care Our Medical Team is led by two Consultants in Palliative Medicine supported by specialty doctors, GPs and GP Trainees, whilst the nursing team is led by the Sister and Deputy Sister.
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Earl Mountbatten Hospice provides skilled and compassionate inpatient care 24 hours a day, 365 days of the year to anyone in the last years of life who is appropriate for admission. Our 16 ensuite bedrooms are single occupancy and are supported by a team of specially trained and skilled doctors, nurses, therapists and volunteers. This team work together with patients and their family, friends and carers to create a plan of care that meets their unique needs, choices and preferences.
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Inpatient Unit
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Our Inpatient Unit has seen significant development and changes over the past year in the way it functions, how responsive it can be and the different people who access the services. Essential to these changes has been the fostering of good relationships with partner organisations, and in particular, the IW Clinical Commissioning Group and Isle of Wight NHS Trust. Some patients are being transferred to the Inpatient Unit from St Mary’s Hospital during the last hours of their life. Families tell us that they benefit from the wider support that Earl Mountbatten Hospice can give in these circumstances. Additionally, we are also able to admit people in need of our services directly from the Accident and Emergency Department at St Mary’s Hospital. We have seen a distinct change in the source of patient admissions to our Inpatient Unit. Traditionally, only 20% of our admissions came from St Mary’s Hospital. In the past year this has, at times, gone up to 50% and is consistently now around 35%. More patients with conditions other than cancer are also using our Inpatient Unit. In 2014/15 only 6% of our admissions were of patients with a non-cancer diagnosis. This year, this figure has increased to 18%.
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“The care and attention I have received since my arrival has been nothing short of amazing. How lucky are we on the Island to have this outstanding facility. My family and I feel very confident that I am on the receiving end of the best possible treatment. Thank you.” Patient
National and Local Awards for Innovation In Care Earl Mountbatten Hospice won the Annual Hospice UK Award for Innovation in Care at the 2015 Hospice UK National Conference for its unique partnership with KissyPuppy, the Sophie Rolf Trust, and the Children’s Community Team, to develop services for children at the end of life and their families. The national award recognises the enormous contribution that both individuals and innovative programmes of care have made to hospice care across the UK. The Hospice also won awards for ‘Improving Services for Children and Young People’ and the overall ‘Chairman’s Diamond Award’ at the Isle of Wight NHS Trust Awards in March 2016. Many staff and volunteers, past and present, contributed towards these awards as well as children and their parents who inspired us all to join together to create a bespoke service for dying children and their families across the Isle of Wight.
“Just to know that we had a choice at the end; that WE could choose where our child went and how long we could stay with her; that WE could decide when the time was right to say goodbye. To have that choice at a time when all other choices were out of our hands was more important to me than we could have possibly foreseen. The kindness shown to us by the hospice staff, who themselves were in unfamiliar territory, was extraordinary. It’s very hard to convey something so personal in words, but at the lowest point in our family’s life, when we felt so wholly alone, they made us feel we were anything but.” Parent of a child who benefitted from the service
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The total number of admissions to the Inpatient Unit increased during 2015/16 to 445, compared with 374 in 2014/15. There has been a decrease in the average length of time a patient stays on the Inpatient Unit from 11.2 days in 2014/15 to 10.35 days in 2015/16. There has been a significant increase in the number of patients who are admitted to the Inpatient Unit with a non-cancer related illness.
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Nurse-led Beds Since November 2015, a number of beds on the Inpatient Unit have been assigned as ‘nurse-led’ and designated to caring for people without complex symptoms which need medical input. Under this pilot initiative, a lead nurse is able to admit patients, clinically assess them, start a programme of care and prescribe the medications needed. This has meant that more medical time can be freed up for doctors and consultants so that they can help patients in the community or in the hospital with more complex needs, to stay at home if they prefer. It has also supported the growth and development of our nursing team, investing in them for the future. We will continue to develop this nurse led care over the next year.
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Annual Review 2015|16
Earl Mountbatten Hospice
What we do
Building on Our Partnerships Macmillan Innovation Project
Admiral Nurse in End of Life Care There are estimated to be just under 3,000 people living with dementia on the Isle of Wight and this number is expected to increase to 3,651 by 2024. People living with dementia at the end of life often have complex end of life needs and their families and carers need additional supportive advice and care. This will be provided through a newlyappointed Admiral Nurse, a post which is the result of our partnership with Dementia UK and came about thanks to the generosity of the Island community and tireless fundraising efforts of Lady Sally Grylls, who is a champion for dementia care on the Island. The Admiral Nurse will lead specialist training and development to ensure that all staff and patient/family-facing volunteers, are kept updated in the latest information and advice on dementia care.
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KissyPuppy Children’s and Families Bereavement Service Building on our existing partnership with KissyPuppy, the Sophie Rolf Trust, we have launched a new service to offer both pre and post bereavement support to children and families. It is open to any family on the Isle of Wight, regardless of the circumstances of the bereavement, or if they have been in previous contact with the hospice. Support is offered on a one-to-one basis, as a family, couple or group. The new children’s service means that the Psychology and Bereavement Service is now an open access, lifespan service offering different models of therapy to meet individual need.
Our community services cost us almost £1m per annum to run. During 2014/16, Macmillan Cancer Support funded a project which enabled the hospice to restructure our community team. The funding was to the value of £100k per year for two years. This was utilised through additional clinical staffing. We also continued to train more volunteers to be able to visit socially isolated patients and staff were trained to undertake clinical procedures that were not previously undertaken at home. Although the project has now concluded, the work undertaken has continued to influence the strategic development of our community services to be able to reach more people, more of the time.
Creative and Complementary Therapy Our community artists deliver a daily art therapy service which is open to everyone, as well as those attending planned day care. This service is also available on a one-to-one basis, within people’s homes and on our Inpatient Unit.
Art for All
Open Studios
The bare walls of the hospice chapel offered a challenge to staff, patients and visitors who embarked on a collaborative mosaic display. Led by community artist Kate Mansbridge, glass of all colours was collected, smashed and the edges smoothed before being pieced into place on Kate’s designs by a whole range of contributors. The chapel is now adorned with several beautiful mosaic panels; on one side depicting fish (echoing the Christian symbol) and water, and on the other a non-religious landscape depicting the rolling Isle of Wight hills and sunset.
Patients’ and volunteers’ artwork was once again on show for the annual Open Studios initiative. Every year, over 120 artists and craftspeople open their doors and offer a warm welcome to visitors. Earl Mountbatten Hospice’s John Cheverton Centre is among the venues which participate, with a diverse range of creative art on show.
Supporting Local Talent Local artists have been given the opportunity to showcase their work while supporting patient and family care on the Island. A new art gallery launched at the hospice at the beginning of 2015. Situated in the heart of the building, pictures fill the walls as you walk alongside one of the courtyards. Each exhibition lasts a month and provides valuable income, bringing commission on each sale.
Radio Stars! Patients and volunteers have turned internet radio stars, thanks to a project set up by new community artist Marion Tasker. Vectis Radio’s regular show promotes many different aspects of the hospice’s work, including interviews with staff and volunteers as well as patients who benefit from the opportunity to build confidence and be involved in highlighting our work.
Singing for Wellbeing A series of new singing sessions were introduced, designed to improve health and general wellbeing. The light-hearted, informal sessions are open to anyone, not just those
attending the hospice for treatment, as part of our programme of social activities. Community music specialist Sandy Kealty from Independent Arts uses creative arts as a tool to generate the ‘feel-good factor’ and allow people to build confidence and express themselves.
Complementary Therapy Our team of fully qualified therapists work alongside, and support conventional medical practice in palliative care. Throughout the year there has been an increased presence by therapists on the Inpatient Unit. Other developments have included the introduction of Pilates and Yoga sessions, as well as Lavender relaxation. The Look Good, Feel Better programme, offered through the cancer support charity of the same name, helps teach vital skincare and make-up techniques to improve confidence and self-esteem, as well as providing group support.
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Annual Review 2015|16
Earl Mountbatten Hospice
What we do
Psychology and Bereavement Services The main function of the Psychology and Bereavement Service is to provide direct clinical support to patients and their families delivered mainly through one to one therapy, but also through bereavement groups. The Psychology and Bereavement Service has developed and grown to now provide support for all ages: patients, their families and friends, including children, young people, adults and older people. It offers support both before and after a death has occurred and accepts referrals from across the Isle of Wight.
Death Chat
Garden Party Invite
Experience shows that talking about death and dying in the company of others can help to alleviate fears or concerns and enhance our quality of daily life. We know that in order to help with any anxieties about death and dying, it makes a difference when we are able to discuss things openly and to make our wishes known in advance. Death Chat runs every Tuesday at 5pm and is open to everyone, enabling people to talk openly about death and dying in discussions facilitated by the service.
Two of our hospice chaplains were ‘absolutely honoured’ to visit Buckingham Palace following a surprise invite to the Queen’s garden party. Senior Chaplain Reverend Kelvin Burke and Chaplain Reverend Janet Hallam received the invitation in recognition of the chaplaincy services both at the hospice and at St Mary’s Hospital.
Income and Expenditure Where our money comes from and what we spend our money on (for the year ending 31st March 2016).
CCG Contract Funding (39%) CCG Other Funding (10%) Gross Shop and Related Revenue (19%)
Income
Legacies (13%) Fundraising Events and Activities (10%) Gifts and Donations (8%) Investment Income (3%)
An additional volunteer psychologist is now providing couples and family therapy. Every month, the bereavement volunteers receive supervision and training to provide support and development.
Inpatient and Day Services (39%)
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Throughout the year 2014/15, the Psychology and Bereavement Service provided support to 304 patients and their families. This is significantly more than the regional average of 113 referrals. The total number of contacts was 1,519 and, of those, 30% were for pre-bereavement care and 70% received formal bereavement support. 14 |
Premises, Volunteer and Other Support Costs (27%)
Expenditure
Community Care (16%) Shops and Related Activities (12%) Fundraising Activities (6%)
Chaplaincy
Audit and Governance Costs (1%)
Caring for the whole person is central to the service provided by Earl Mountbatten Hospice, which is a non-denominational organisation. Our chaplains are available to all of our patients, relatives and friends and provide spiritual care to those of all faiths and of none. Full audited accounts are available on request.
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Annual Review 2015|16
Earl Mountbatten Hospice
Our Staff and Volunteers Earl Mountbatten Hospice has 226 members of staff and around 600 volunteers, who support us in all areas from patient care to fundraising and in our high street shops.
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Support from corporate organisations has also been welcomed over the past year. Notably, both Lloyds and HSBC banks have encouraged their employees to make a difference to their local communities by donating their time to the hospice to help our volunteer gardeners.
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“I find my work at the hospice to be very fulfilling, knowing the dark tunnel of despair that many go through with the grief that comes when a loved one dies. The Earl Mountbatten Hospice team also exude friendship and goodwill, which is equally inspiring.”
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Volunteer
Our Volunteers As well as reflecting our Island community, our volunteers give more than 60,000 hours of help every year. They support the work of the hospice and its staff across many areas, enabling us to give the best possible service to our patients and their families. Volunteers continue to support Earl Mountbatten Hospice by:
• Helping with administration and fundraising events
We have developed a new six-week training and support package for volunteers who offer time in all areas of the hospice. Three training programmes were run through 2015/16 and these aim to train all of our existing volunteers together with any new joiners. The programme is delivered by a number of senior clinical and non-clinical hospice staff, and it is hoped that experienced volunteers will deliver some of the training in future. Feedback has been extremely positive with volunteers saying they feel valued and included.
• Driving patients to day services and hospital appointments
“I feel re-inspired.”
• Supporting staff in our ten shops and two warehouses/ distribution centres
• Maintaining our landscaped gardens • Helping in the John Cheverton Centre and Sunflower Café • Visiting patients and families within their own homes • Providing pre and post bereavement support to people
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Supporting our Volunteers
Volunteer Training Participant
“The training instilled an appreciation of others and what we do.” Volunteer Training Participant Monthly support groups are available for volunteers, as well as an annual update programme, which refreshes knowledge of our strategy, vision and values as well as updates on a range of mandatory areas.
Leading from the Middle – Developing Our Staff Help the Hospice’s Commission into the Future of Hospice Care (2012) recommends that hospices need to ensure that their workforce is fit for purpose and that good leadership is not undermined by a ‘missing middle tier’ of management. In response, a local bespoke leadership development programme was designed called ‘Leading from the Middle’. Since 2014, 40 members of staff from across our organisation have participated in the programme.
Retail “Leading from the Middle has empowered us to understand that we are just as responsible and capable of pushing through change as anyone else” Course Participant The work of cohort one was pioneering and had an immediate impact on organisational culture, further consolidated by cohort two who realised the ‘day to day’ practicality of leadership at all levels and challenges for staff. The two cohorts delivered a comprehensive picture of what a well-led hospice looks like and the results point to significant progress in individual leadership skills, team development and cultural awareness.
“We need to embrace the opportunity – we have a state of readiness to lead, speak a shared language and have a shared understanding” Course Participant
The Isle of Wight Venus Awards The Venus Awards, known as the working women’s Oscars, celebrated the incredible achievements of local women in business. Earl Mountbatten Hospice was delighted to have been one of three organisations shortlisted for the ‘Employer of the Year’ award.
Our ten high street shops and two distribution centres continue to make a significant contribution to our income. We are very grateful indeed for the dedication of our volunteer workforce and generous donations of good quality items from local communities, which ensured another successful trading year for all of our shops. Our gross shop and related revenue for the year ending 31 March 2016 accounted for 19% of our income. Our shops have continued to support our major campaigns, such as GoYellow! and Walk the Wight by theming their windows and offering relevant items for sale. They are also a firm part of the local community and participate in very localised events, for example, carnival window spotting competitions and themed displays, ensuring we continue to play an active part in the Island’s towns and villages.
Jail Craft An innovative programme to expand the volunteer role to encompass the workforce available at HMP Isle of Wight has resulted in a mutually beneficial partnership. Prisoners have been involved in creating a range of products for our retail outlets, including the recycling of newspapers into carrier bags, up cycling donated furniture, making concrete garden ornaments and sizing and steaming of donated clothing. This successful initiative has provided meaningful tasks that engage prisoners with the local community in a very positive way. In 2013, we were delighted to have been awarded a Most Inventive Hospice Retail Initiative award from Help the Hospices (now Hospice UK), as well as the Innovation in Charity Retailing Award from the Charity Retail Association for the programme.
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Annual Review 2015|16
Earl Mountbatten Hospice
Bestival
Fundraising From taking part in our events to holding your own fundraising activities or playing our lottery, there are many ways in which we are indebted to the Isle of Wight community for their time and dedication to raise funds to ensure our vital services continue to develop. Here are some highlights of the events held throughout 2015/16, supported by the Island community:
Walk the Wight
Go Yellow!
Walk the Wight, our major event during the year, continues to capture the hearts of Islanders and visitors. This iconic event – the largest charitable participation event of its kind in Europe – celebrated its 25th anniversary in 2015. TV celebrity Ben Fogle gave his support to the event by sending a good luck message. Walk the Wight attracts thousands of walkers who put their best feet forward to raise a staggering sum in sponsorship for our patients and families. In 2015, the total amount raised exceeded expectations and over £270,000 was generated by participants.
Our then new Chief Executive Nigel Hartley was dunked in a pool of custard for his first GoYellow! Event with staff taking the opportunity to launch custard pies at him.
Every year the efforts of our incredible participants are celebrated with a special awards ceremony at the hospice.
KissyPuppy joined forces with the hospice to raise funds in support of children’s services at Bestival. A team of 32 volunteers sold headbands, glitter butterflies and wristbands to partygoers at the ‘Summer of Love’ themed event, raising £7,499 to develop services for children with life-limiting illnesses and their families.
Santa Dash More than 200 Santas took part in the annual Santa Dash event in December, raising more than £2000 for patient and family care. The festive challenge sees participants running or walking a 5km circular seafront route from Ryde Superbowl.
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Barton Manor Garden Party Another notable fundraising success during the year was the annual Barton Manor Garden Party, which included tours of the gardens led by English Heritage, live music, a bird of prey display and authors from the Literary Festival spoke at the event. In all over £9,000 was raised.
Isle of Wight Festival
Lights of Love
Almost £18,000 was raised for the hospice during the 2015 Isle of Wight Festival, thanks to thousands of music fans buying their Earl Mountbatten Hospice sunflowers and sheltering under 600 sunflower umbrellas during the mixed weather.
For the first time, a Lights of Love Service was held at Earl Mountbatten Hospice during which a Christmas tree was lit in memory of the thousands of people are who are loved and missed by their families and friends. The new service was in addition to the many community events, which have taken place across the Island for many years.
Isle of Wight Radio Car Raffle We teamed up with Isle of Wight Radio to give listeners a chance to win a car, in a bid to raise funds to pay for a community nurse for a year to support people dying in their own homes. A raffle to win the car was well supported and raised over £20,000. Chief Executive Nigel Hartley and chef Robert Thompson drew the winning ticket live on air. The competition was made possible thanks to Isle of Wight Radio, who were celebrating their 25th anniversary, and Staddlestones of Ryde who supported the prize draw.
Sunflower Ball Memorial Ploughing Match
Photo: Jason Swain
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The seventh Memorial Ploughing Match raised a fantastic £5,400 for patients and families. The annual match is held in memory of four well-known tractor ploughmen who died in 2008.
Over 240 people attended the Sunflower Ball organised to celebrate 25 years of Walk the Wight and to raise funds for patient and family care. Hosted by Ron Bowler of Jewson/ Moreys with an auction hosted by Hose Rhodes Dickson, the night was a huge success raising close to £10,000.
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Annual Review 2015|16
Earl Mountbatten Hospice
What we do
Education and Research We are committed to delivering excellent education experiences and are developing this area of our work, to ensure our expertise can be passed on to other health and social care professionals and the Island community.
Links with University of Southampton
Our ‘Caring for People coming to the End of their Life’ sessions have proved particularly popular and received excellent feedback from attendees. Comments included “Thought-provoking – interaction parts particularly good”, “I have learnt some great tips that have built confidence in dealing with this difficult area” and “the Chaplain was excellent and made me feel appreciated for the work I do.” Further sessions have been planned to include staff working for residential homes, nursing homes and domiciliary care providers. Regular Multi-Disciplinary Team education sessions are led by our expert staff to pass on knowledge on specific topics to their colleagues, such as Urology, Mesothelioma, Motor Neurone Disease and Spinal Cord compression. Other sessions have been delivered to ward staff on subjects including Syringe Driver training. Many hospice staff and volunteers have attended Dementia Awareness Reaching Communities (DARC) training to reduce misunderstandings and fear about dementia, so that people can be actively supported to participate in life in the community as fully as possible with less stigma. Aside from professional training for health and social care, we continue to offer our ‘Positive steps to wellbeing’ sessions to the general public to help people manage life-limiting illness.
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Schools Project Thanks to a donation from KissyPuppy, the Sophie Rolf Trust, the hospice’s Schools Project was able to reach more young people across the Island. Over a six week period, staff and patients worked with children to demystify death and dying among young people by introducing them to the hospice and its work. The Schools Project was the brainchild of Nigel Hartley some years ago and has grown over the past 15 years into a UK-wide and international initiative. The project won the ‘Age Friendly Arm in Arm’ accolade at the Celebrating Age awards organised by Age UK, which is presented for enabling people across the generations to work together and bridge the gap between young and old.
An exciting new partnership has begun with the University of Southampton Faculty of Health Sciences, with the university’s first ever appointment to a Clinical Teaching Fellow post. Community Clinical Nurse Specialist Dee Curless has taken up this important role, during which she will work with the Faculty’s pre-registration nursing team, developing and delivering clinically current education to agreed Palliative Care modules. Dee’s expert, specialist area of clinical practice, along with her unique and engaging teaching style will maximise students’ professional knowledge and skills, and enhance the care for individuals, families and communities.
A Message from Sara Weech Our Chair of Trustees families – to join our celebrations with memories and stories of the 35 years and share our plans for the future.
Over the last 35 years, we have received many, many letters of thanks for the care we have provided for patients and their families. They help us understand what it is we do that makes such a difference, such as the husband who wrote about the care of his young wife: “Nothing seemed too much trouble… the care was compassionate, the care was flexible and the care was holistic. Not only did he (the doctor) have the skill… he had the time and patience to explain carefully to me what was going on and help me with my grief... The hospice made the last days dignified, precious and amongst the most treasured of our lives together.” We want to make sure that that special “EMH” type of care is available to as many people as possible across the
Going forward our challenge is to reach more people. Of course, it is also a challenge financially in today’s environment, but we are confident with the ongoing support of the Island we will grow from strength to strength.
Island, for at least another 35 years or as long as it is needed. So much has been achieved over the last 35 years, thanks to so many people across the Island. As we look forward to our 35th anniversary year in 2017, we want to encourage everyone – staff and volunteers, patients, friends and
Finally, thank you for your ongoing support and interest in Earl Mountbatten Hospice. It is, I believe, a very precious Island resource that deserves to be cherished. Our 35th anniversary will be a fantastic opportunity to celebrate all that has been achieved, remember all those touched by its care, and secure its strong and vibrant future. Together, we can really make the difference. Sara Weech, Chair of Trustees Earl Mountbatten Hospice
Earl Mountbatten Hospice 35 years of serving the Isle of Wight
Our 35th Anniversary Year 2017 is a special year for Earl Mountbatten Hospice, as we celebrate 35 years of supporting, serving and caring for the Isle of Wight community. We believe it is important to mark these milestones together, and we will be holding a number of events throughout the year to thank our supporters and all those who contribute to our work. As services inevitably grow and change to meet the changing needs of our community, anniversaries give us the opportunity to remember where we have come from, see how far we have progressed and understand how we can support our community into the future.
As part of our future plans, we will launch a fundraising campaign for a new local Institute for Community Education for the Island. The redevelopment of an existing building on our site in Halberry Lane in Newport will enable the high quality of care that Earl Mountbatten is renowned for to reach many more people, through the training of others. The new institute will support the growing need and responsibility to provide a wide range of training and education on the Island and beyond, to other health and social care organisations including the NHS, GPs, District Nurses, Care Homes, Domiciliary Care Providers and other charities. It will enable us to raise money through using our expertise to teach others, therefore ensuring that the centre becomes self-funding. It will
also allow us to continue providing education to the general public, challenging attitudes towards death, dying and bereavement and helping to allay fears through supporting people to plan their end of life wishes well in advance. We want to be able to offer practical support such as workshops on will writing and funeral planning so that when the time is right for every individual to give some thought to these matters, we can offer expert advice, support and guidance.
Photo above: Dr Desmond Murphy, Consultant Respiratory Physician (retired) at the official opening of the Hospice with Her Royal Highness the Duchess of Kent and Mr Douglas Naylor, Chairman of the Isle of Wight Health Authority.
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Earl Mountbatten Hospice
Governance Board of Trustees
Chief Executive
Mrs Sara Weech, Chair
Mr Nigel Hartley
Mrs Carol Alstrom Mrs Anne Axford
Company Secretary
Mr Alan Cromer
Mr Michael Edmonds
Mr D Farnham (Appointed 29 February 2016)
Senior Management Team
Mr Edward Nicholson Mrs V Orrey (Resigned 19 October 2015) Ms Rosamond Poncia (Appointed 29 February 2016) Mr Nitin Pradhan Ms Sue Price Mr John Pulsford Mr Philip Shears (Appointed 29 February 2016) Ms Josephine Smith (Appointed 29 February 2016) Mr John Trotter
Mr Nigel Hartley, Chief Executive Mrs Liz Arnold, Director of Patient Services Dr Paul Howard, Co-Medical Director Dr Graham Grove, Co-Medical Director (Resigned 15 July 2016) Mr Michael Edmonds, Director of Finance Mr Stuart Nicol, Head of Human Resources and Facilities Dr Jane Hazeldine, Consultant Clinical and Health Psychologist
Thank You Earl Mountbatten Hospice thanks wholeheartedly all those who have contributed so generously in support of our work in 2015/16. There are far too many people, families, groups, companies, trusts, foundations and organisations to list, as so many have been involved during this highly successful period. Of course, all those committed to supporting us have our sincerest gratitude; both from everyone at the hospice and all those who are affected by our work.
Earl Mountbatten Hospice Earl Mountbatten Hospice, Halberry Lane, Newport, Isle of Wight PO30 2ER Tel: (01983) 529511 | Email info@iwhospice.org
www.iwhospice.org.uk 22 |
Follow us!
@EarlMBHospice and find us on
EMH Registered Charity No. 1039086 | Company No. 2929267 and Trading Company No. 3083127.
Earl Mountbatten Hospice
Earl Mountbatten Hospice Earl Mountbatten Hospice, Halberry Lane, Newport, Isle of Wight PO30 2ER Tel: (01983) 529511 | Email info@iwhospice.org
www.iwhospice.org.uk
Follow us!
@EarlMBHospice and find us on
EMH Registered Charity No. 1039086 | Company No. 2929267 and Trading Company No. 3083127.
Earl Mountbatten Hospice