1780 l&d brochure 2015 learning directory 2015 2016

Learning Directory May 2015 – March 2016

If someone offers you an amazing opportunity and you’re not sure you can do it, say yes – then learn later – Richard Branson

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Welcome At the East Thames Group we are focused to deliver a number of key initiatives to support and drive the vital achievements of the group’s strategic aims.

We understand that our people are key to helping us achieve our goals and therefore believe that it is crucial to provide our people with the best Learning and Development initiatives to help grow and develop essential skills for the purpose of work and personal development.

I am delighted to introduce this year’s learning directory, which I believe offers a large variety of great courses for all staff and management throughout the whole group. This year, there is a focus on soft skills training, which means that you will see more courses available such as advance communications and negotiation skills etc.

The directory will also provide you with information about what mandatory/compliance training you also need to complete, including all the course dates - so you can start planning your development and booking places on courses now!

I encourage you all to read this brochure and have a conversation with your line manager at your next 1:1 session to discuss your development needs. To help you do this, we have included an individual learning plan template at the back of this brochure.

Simon Bass Director of Corporate Services

You must expect great things of yourself before you can do them – Michael Jordan

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Meet your Learning and Development team

Stella Heskey Email – stella.heskey@east-thames.co.uk Direct Dial – 0208 522 2443

Elaine Thompson

Farjana Khanom

Email – elaine.thompson@eastthames.co.uk

Email – farjana.khanom@eastthames.co.uk

Direct Dial – 0208 522 2443

Direct Dial – 0208 522 2443

Training Mailbox – training@east-thames.co.uk Visit the Learning Zone or the L&D page on the etnet

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L&D Charter (Our Promise to You) L&D Vision - To equip ET with the individual, team and organisational skills, mindsets and culture necessary for it to achieve its strategic goals.

The key to our success comes through out most valuable resource, our staff and as a learning organisation, we feel it is imperative to have a L&D Charter which clearly outlines ALL of our responsibilities in ensuring that we take ownership of our own and colleagues learning as your development is critical to the success of our East Thames Group.

All employees will be supported to undertake training and development they need to help them feel motivated and skilled to achieve and maintain excellent performance and will be encouraged and supported to achieve their full potential.

A range of opportunities are available for continuous learning and development to improve career prospects and to support performance plan for all staff including elearning modules, work shadowing, secondments, coaching, professional qualification assistance scheme and external training request plus many more.

NB: This is not verbatim but provides guidance of our responsibilities.

What to expect: Senior Leadership will:    

Lead by example in developing people; Remain actively committed to the development of our people; Work to build a company culture that encourages and supports learning; Recognise and respect the valuable contribution of our employees.

People Managers will:    

Coach and mentor their staff by encouraging and challenging them, allowing them to realise their full potential; Create space for individual and team to embed the learning; Help staff to improve your skills and knowledge; Provide regular feedback.

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Staff/Employees will:     

Take responsibility for own learning and development; Share responsibility for identifying development needs; Share learning acquired with colleagues; Recognise that there are many different ways of learning; Apply new skills and knowledge acquired back into the workplace.

Learning & Development will:        

Provide the necessary training intervention which will enable individuals and teams to perform to their potential and achieve its strategic goals; Support and invest in the development of staff skills and abilities; Establish better internal communication channels that encourage staff to participate in continuous development; Provide quality ‘best fit’ programmes directly linked to organisational objectives, taking account of identified priority skills needs; Work with managers to bridge skills gap in the organisation; Offer a blended approach to learning which recognises individuals learning styles; Ensure access to development and training will equitable and fair; Evaluate training in terms of both delivery and impact on the achievement of objectives at all levels of the organisation.

Did you know that the following represents the amount of time that people spend on different types of learning?

Don’t be afraid to give up the good to go for the great – John D. Rockefeller

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How to book onto training Staff wishing to book training should firstly discuss their learning need with their line manager, and then book via The Learning Zone (formally known as East Thames Group e-learning portal).

Learning needs should be identified as part of the Performance Management Review process and must be listed in the Personal Development Plan.

Responsibility Staff

Action Speak to your line manager about your training need and the particular course.

TIP - Think about how it will benefit yourself and the business.

Staff

Log into The Learning Zone and submit a training request.

Learning Zone

The Learning Zone will automatically send a request to your line manager for approval.

TIP – You can also see once your request has been approved.

Line Manager & Staff Once authorised, you will receive confirmation.

If your request is declined, you will also receive a notification with a reason.

Learning Zone

You will automatically be sent a calendar invite from The Learning Zone.

Staff

If you would like to cancel your booking or change the date of your booking, you can manage this via The Learning Zone.

NB: We are constantly developing and adding new learning interventions to our Learning Directory and endeavour to update this on a quarterly basis. If there is a particular course you are interested in but is not included in the Learning Directory, 6|Page

please contact the Learning and Development team – training@eastthames.co.uk.

Course Charges Staffs are responsible to ensure that they contact the L&D team at the earliest opportunity to cancel their place on a course.

Course cancellations – Less than 5 working days’ notice will incur a £100 late cancellation charge.

This will be recharged to staff line managers’ cost centre.

Late arrival – To avoid disruption to the learning experience, delegates who arrive 30 minutes late or more without informing the Learning & Development department will not be allowed entry and will incur a late charge of £50. This will be recharged to staff line managers’ cost centre.

NB: Only in exceptional circumstance and approved by the L&D team, charges be waivered.

.

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Individual Learning Account Your £50 towards learning outside of work As well as offering work related courses, the Learning and Development department also offer any East Thames employee up to £50, per each financial year, towards any other learning, regardless of whether it is work related or not.

To be eligible to receive your £50 you must: 1. Be a paid employee of East Thames (this does not include temporary or agency staff) and you must 2. Be completing a course outside of work which involves some form of learning (e.g. cooking class, mechanics class, cross stitch class etc). However, gym membership does not count as a form of learning.

Please note that employees are only eligible to claim for a maximum of £50 in any financial year.

To claim your £50 you need to complete an expense claim, via MyView, and send the receipt to Payroll situated on the third floor of the West Ham Building.

Any questions about the individual learning account, please email training@eastthames.co.uk.

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Your Training Providers A selection of our training providers We feel passionately that it is our training provider that provides life to learning and lifts our offering above the rest.

Reed Learning is part of the REED family of companies.

This family-owned business has grown organically and as a leading provider of training courses, they create measurable change that drives business growth through people and have partnered up with professional industry bodies and societies to offer accredited qualifications such as Chartered Management Institute (CMI), Institute of Leadership & Management (ILM), plus many more. All of the courses delivered by Reed Learning have been accredited by the CPD Standards Office which demonstrates an individual ongoing commitment to positively develop the knowledge, skills and personal qualities demanded by a profession.

Unique Training Solutions provide innovative courses to develop skills, knowledge and behaviour by tailoring courses and materials to meet a specific requirement.

Their close partnership ways of working will mean that East Thames Group Care & support policies, procedures and paperwork will be incorporated in the training to reinforce East Thames Group standards / ways of working.

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Learning Pool is one of the public sector biggest provider of online learning solutions and provides East Thames Group with the platform to host e-learning and give staff more control of their learning via The Learning Zone.

Accelerator Solutions will help East Thames Group achieve positive business results through customer service leadership and building on staff attitudes, skills and behaviors to make our service different leaving a positive and lasting impression on our customers leading to revenue growth and profitability.

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Hear what internal stakeholders had to say about learning ETG – Learning Pathway Welcome to the learning and development brochure for 2015-16.

The Group is firmly committed to providing a range of development opportunities for all staff that is timely, relevant and diverse. We strive to create a safe and supportive environment for people to learn and develop their skills, competency and knowledge.

John Grimmer Assistant Director of Human Resources

Care and Support – Learning Pathway In Care and Support, we embrace the importance of on-going learning and development in order to ensure staff have the rights skills and values to make a positive contribution to the lives of many. The new training pathway will assist staff to prioritise their development and support managers to recruit and retain staff.

Charlie Culshaw Director of Care & Support

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Contents Over 30 training courses exclusively available to you.

Induction .................................................................... 14 Care and Support ...................................................... 17 Personal Impact and Effectiveness ......................... 84 Health and Safety .................................................... 101 Information Technology.......................................... 114 Management and Leadership ................................. 123 Customer Services .................................................. 127 Housing .................................................................... 133 Data Management .................................................... 142

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Learning at Work Week 18th – 22nd May 2015 Wherever you are in your life, there’s always room to grow.

Discover how learning can help you uncover our talents, find new interests and develop new skills. It could open up new possibilities for work and take you further than you ever imagined. Find out how we intend to make learning memorable by booking onto a session via the Learning Zone.

Making learning memorable

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Induction Successful induction supports staff retention, job satisfaction, and rates of productivity. Everyone who works for East Thames Group is important. First impressions count, so when new people join us or transfer from one part of the Group to another, we want them to feel welcomed, supported, valued, and fully briefed. This helps integration and enables new starters to be effective in their jobs from the outset.

The below provides you with information about the various tools Learning and Development have created to support the start of your journey here at East Thames Group and make a positive and lasting contribution to the neighbourhoods in which we work.

Local Induction To introduce staff to their role, their workplace and work colleagues, this is an ongoing process which begins on the new starter’s first day when s/he is introduced to the immediate work surroundings, colleagues, the job role and to essential policies, procedures, and practices.

A methodical and relevant local induction programme, planned in advance, should provide all new starters with the knowledge and skills to orientate themselves in their job roles. This will enable the new member of staff to become a fully functioning member of the team as soon as possible and is conducted by their line manager.

Compliance  

Mandatory for all new starters To be completed during the first week of employment

East Thames Group Induction Opened by our Chief Executive, Yvonne Arrowsmith, new starters will be introduced to the organisation, its work, strategic aims, general policies and practices. Different departments in East Thames Group will give all new starters an introduction into their area of the business and includes a tour to various schemes and developments giving individuals the opportunity to see some of the front line services that East Thames Group provides and interact with different services/people you may not do on a day to day basis.

Compliance  

Mandatory for all new starters To be completed within the first 2 months of employment

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Dates     

11 & 12 May 15 13 & 14 July 15 28 & 29 September 15 02 & 03 November 15 25 & 26 January 16

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East Thames Group E-Learning Induction – All Staff, Manager & Care & Support We have launched a dedicated e-learning induction module on the Learning Zone where you will find all the support tools for new starters and those for line managers.

The e-learning module aims to give new starters a clear overview of how East Thames Group operates whilst ensuring that you have the knowledge and resources to get the most of your employment.

Compliance  

Mandatory for all new starters To be completed during the first week of employment

Supporting information can be found on the Learning and Development page on the etnet under the induction tab.

Voluntary e-learning modules Module name

Information

Equality & diversity

This module will focus on issues surrounding equality and diversity. It will look at current legalisation and the duties of East Thames in promoting these doctrines.

Freedom of information/Subject access request

This module will give you an understanding of the basic principles of the Freedom of Information Act and how it underpins openness and accountability within East Thames.

Procurement process training

This E-Learning module will give a clear overview of the new procurement process. The module will focus on why the process is changing, how it affects employees and how category management works within the business

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Care and Support Assistive Technology for Housing ............................................................................ 19 Behaviours that Challenge ....................................................................................... 21 Care Certificate: Assessing Knowledge and Practice .............................................. 23 Care Certificate: Standardising the Process............................................................. 25 Child Protection ........................................................................................................ 27 Communication with People with Complex Needs ................................................... 28 Cultural Awareness for Housing ............................................................................... 30 Deprivation of Liberty Safeguarding (DOLS) ............................................................ 32 Diabetes Awareness ................................................................................................ 34 Equality, Diversity and Inclusion for Housing ........................................................... 36 Fluids and Nutrition for Housing ............................................................................... 38 Food Hygiene ........................................................................................................... 40 Infection Control in Health & Social Care ................................................................. 42 Learning Disability Awareness ................................................................................. 44 Lone Working and Personal Safety .......................................................................... 46 Management of Challenging Behaviour in Dementia ............................................... 48 Mental Capacity Act (MCA) ...................................................................................... 50 Mental Health Awareness ........................................................................................ 52 Moving & Positioning Individuals and Back Care ..................................................... 54 OSKA for Care & Support ........................................................................................ 56 Person Centred Approaches in Health & Social Care .............................................. 58 Positive Behaviour Support ...................................................................................... 60 Professional Boundaries .......................................................................................... 62 Promoting Positive Risk Taking ................................................................................ 63 Report Writing and Record Keeping ......................................................................... 65 17 | P a g e

Safe Handling of Medication .................................................................................... 67 Safeguarding of Vulnerable Adults ........................................................................... 69 Supporting Individuals with Learning Disabilities ...................................................... 71 Understanding Dementia.......................................................................................... 73 Working with Personality Disorder............................................................................ 75 Accredited Programmes/ Qualifications – Diploma in Health and Social Care Level 2/3,4 & 5 ................................................................................................................... 76 E-Learning: Care and Support ................................................................................. 78

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Assistive Technology for Housing This course has been developed to support organisations and their workforces to have a knowledge of the assistive technology that is available to support people with a range of health care needs to live as independently as possible within their own homes.

Assistive Technology for Housing course has been developed and mapped to the following QCF units: 

Support the use of assistive technology

Is it right for me?

Suitable for Care & Support.

What will I learn?

By the end of this course, learners will be able to:     

State what assistive technology is List a range of AT Explain the implications on the organisation of using AT Identify differences between supported and specialist accommodation List reasons landlords should consider using AT

What will it cover?        

What is assistive technology?

Telecare Telehealth Use of AT - Organisational implications Implementing change across housing, health and care Supported and specialist accommodation A person centred approach Why should landlords consider using assistive technology?

Compliance 

Mandatory for all Care & Support staff

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Dates 13 October 15 03 December 15 03 March 16

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Behaviours that Challenge This course has been developed to provide learners with the knowledge, understanding and skills required to promote positive behaviour and respond appropriately to incidences of what is seen as challenging behaviour.

Behaviours that Challenge course has been developed and mapped to the following QCF units:  

Enable individuals with behavioural difficulties to develop strategies to change their behaviour Promote positive behaviour

Is it right for me?

Suitable for Care & Support.

What will I learn?

By the end of this course, learners will be able to:        

Understand the factors that influence behaviour Evaluate and review strategies for changing behavioural responses Understand how legislation, frameworks, codes of practice and policies relate to positive behaviour support Understand the context and use of proactive reactive strategies Promote positive behaviour Respond appropriately to incidents of challenging behaviour Support individuals and others following an incident of challenging behaviour Review and revise approaches to promoting positive behaviour

What will it cover?          

Legislation Policies, procedures and guidelines ‘Challenging Behaviour’-The label Equality, diversity and rights Types of behaviours that challenge Causes of ‘challenging behaviour’ Understanding behaviour Responding to behaviour Proactive and reactive strategies Effects of behaviour on the individual and others 21 | P a g e

 

Review and revise approaches Reflective practice of own role

Compliance 

Mandatory for all Care & Support staff

Dates 02 July 15 08 October 15 09 February 16

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Care Certificate: Assessing Knowledge and Practice This course has been developed to deliver the knowledge required for those staff whose roles involve assessing the new Care Certificate.

Introduction of the Care Certificate provides clear evidence to employers, patients and people who receive care and support, that the health or social care worker has been trained and developed to specific set of standards. The Assessor is the person responsible for making the decision as to whether staff have evidenced that they have met the standards set out in the Care Certificate. Those decisions will be made during an induction period of 12 weeks for new employees.

Having a robust quality assurance system in place will ensure an assessor can support each learner to complete the certificate through the assessment of their demonstrated skills, knowledge and behaviours. This will lead them to knowing how to provide compassionate and high quality care and support.

Whilst completing the Care Certificate both knowledge and practice will be observed and assessed and the assessor will be responsible for documenting decisions that are auditable to support successful completion of the individuals Care certificate.

Therefore in order to assess the Care Certificate you will need to be familiar with the assessment process and be competent in the 15 standards they are assessing.

Is it right for me?

Mandatory for Care & Support managers and scheme coordinators.

What will I learn?

By the end of this course, learners will be able to:      

Plan assessment of individual learners Care Certificate Holistically assess a learners Care Certificate evidence Complete a gap analysis Provide feedback from written and observed practice Document and provide and audit trail of decisions and progress Identify and plan for areas of standardisation

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What will it cover?           

Quality Assurance systems Planning holistic assessments Assessment of knowledge and performance Gap analysis Providing feedback to learners Varieties of assessment evidence Professional discussions Assessing work products Assessing evidence to ensure it is: Valid – Authentic – Current – Reliable – Sufficient Recording assessment decisions The importance of standardisation

Compliance 

Mandatory for all Care & Support staff

Dates 14 May 15 27 May 15 09 June 15

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Care Certificate: Standardising the Process The Assessor is the person responsible for making the decision as to whether staff have evidenced that they have met the standards set out in the Care Certificate.

Whilst completing the Care Certificate both knowledge and practice will be observed and assessed and the assessor will be responsible for documenting decisions that are auditable to support successful completion of the individuals Care certificate.

Assessors will need to be able to evidence that their knowledge and own practice is current as well as being able to demonstrate that they have worked with other assessors within East Thames Group to look at the decisions made to ensure consistency across the organisation and against a specific set of standards, this is called standardisation.

Having a robust quality assurance system in place will ensure an assessor can support each learner to complete the certificate through the assessment of their demonstrated skills, knowledge and behaviours. This will lead them to knowing how to provide compassionate and high quality care and support.

Is it right for me?

Mandatory for Care & Support managers and scheme coordinators.

What will I learn?

By the end of this course, learners will be able to:     

State the importance of standardisation Identify areas which will require standardisation Complete documentation used for standardisation activity Describe how to implement standardisation activity outcomes List sources of information

What will it cover?      

The importance of standardisation Identifying areas for standardisation Documenting and providing an audit trail of standardisation activity Implementing standardised activity Standardising sources of information for: Validity – Authenticity – Current – Reliability – Sufficient 25 | P a g e

Compliance 

Mandatory for all Care & Support staff

Dates 08 September 15 15 September 15 06 October 15 Follow up session dates (after attending Care Certificate: Standardising the Process) 12 January 16 26 January 16

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Child Protection This one day course aims to build participants knowledge of safeguarding children and how to discharge your role in supporting safeguarding children.

Is it right for me?

Suitable for Care & Support, Neighbourhood Management, Housing Officers and any member of staff who visit a property where children may be present.

What will I learn?

By the end of this course you will be able to:    

Recognise possible child abuse Respond appropriately Understand your duty of care Record and report your concerns

What will it cover?  Brief background to child abuse in UK – statistics and patterns  Using 8 case scenarios examine different types of child abuse indicators and patterns (including newer types of abuse such as trafficking children, forced marriage, radicalization)  Types of abusers  Examine how to address issues that arise on abuse in practice  How to discharge your role within the local multi-agency procedure?

Pre-course requisites 

Participants to read the Child Protection Procedures prior to attending the course. The procedures will be sent out to participants 1 month prior to the course date by the Learning and Development team.

Dates 17 June 15 09 February 16 27 | P a g e

Communication with People with Complex Needs This course will help participants to be better equipped to engage in positive communication exchanges with people with complex needs, such as people with learning disabilities, people with mental health needs and people with dementia.

Communication with People with Complex Needs is aimed at promoting best practice in support for people with complex needs, from the basics of what is communication, how we develop communication, to specific strategies and tools to make communication more effective for both parties.

Training in the understanding of how communication works and what happens when it doesn't is essential for everyone who lives, works or comes into contact with people who have communication challenges and this course will aim to support staff to better meet people's communication needs.

Is it right for me?

Suitable for staff in Care & Support.

What will I learn?

By the end of this course you will be able to:     

Have a shared understanding of what is communication Understand the right of all people to be able to communicate and the barriers people with complex needs face in communicating Be aware of how communication skills are developed Identify barriers to communication and the impact of these Understand the range of tools available to enable more effective communication

What will it cover?

Introduction to Communicating with people with complex needs   

What is Communication?

Different ways that we communicate What makes a good communicator?

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Barriers to communication  

Identifying barriers that may cause communication difficulties How to overcome those barriers

What may be defined as complex needs   

Who do we support?

How do we support good communication in those with complex needs?

What support is available to those with complex needs

Mental Capacity Act (MCA)  

Putting the MCA into practice where there are communication difficulties Role of the Independent Mental Capacity Advocate (IMCA)

Carer’s role   

Observation and reporting Supporting families Referring people to specialist services

Dates 25 June 15 05 November 15

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Cultural Awareness for Housing This course has been developed to provide knowledge for those who provide a range of services within the housing sector. The course introduces the concepts of equality, diversity and inclusion that are fundamental to providing a supporting and empowering role to individuals using a range of housing services.

Cultural Awareness for Housing course has been developed and mapped to the following QCF units: 

Promote equality and inclusion in Health, Social Care or Children’s and young people’s settings

Is it right for me?

Suitable for Care & Support and housing staff.

What will I learn?

By the end of this course, learners will be able to:      

Describe how the Equalities Act 2010 has evolved from other legislation List ways in which they can champion rights to respect and dignity List strategies to eliminate unfair behaviour Describe how to identify, develop and build best practice List the benefits to the worker, team and organisation Explain how to stop stereotyping becoming a prejudice

What will it cover?        

The Equalities Act 2010 Protected characteristics explained Championing the right of everyone to have respect and dignity at work Defining harassment and bullying and strategies to eliminate unfair behaviour Developing a greater understanding of equality and diversity How to identify, build and develop best practice that it is meaningful and worthwhile The benefits of Equality and Diversity to the worker, team and organisation Cultural norms, values, differences and expectations and its impact on others

Compliance 

Mandatory for all Care & Support staff 30 | P a g e

Dates 18 June 15 01 October 15 20 January 16

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Deprivation of Liberty Safeguarding (DOLS) This course has been developed to provide all learners with an understanding of Deprivation of Liberty Safeguards 2005. It will explore ways in which practice could impact on individuals being supported on a day to day basis and how the implementation of the Act may change current practice.

Deprivation of Liberity Safeguarding (DOLS) course has been developed and mapped to the following QCF units: 

Principles of safeguarding and protection in Health and Social Care

Is it right for me?

Suitable for Care & Support.

What will I learn?

By the end of this course, learners will be able to:   

Understand ways to reduce the likelihood of abuse Know how to recognise and report unsafe practices Understand the national and local context of safeguarding and protection from abuse

What will it cover?           

What are the Deprivation of Liberty Safeguards and why were they introduced What is Deprivation of Liberty?

How and when can DoLS be applied and authorized?

What is the assessment process for a standard authorisation of a DoLS? What should happen once the assessments are completed?

When can urgent authorisation of a DoLS be given?

The role of the relevant persons DoLS representative When an authorisation should be reviewed and what happens when it ends What happens if someone thinks a person is being deprived of their liberty without authorisation?

What is the Court of Protection and when can people apply to it?

How will MCA DOLS change practice?

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Pre-course requisites Attendance at a Mental Capacity Act course is required prior to this session.

Compliance 

Mandatory for all Care & Support staff

Dates 07 July 15 07 October 15 28 January 16

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Diabetes Awareness This course has been developed to promote an awareness of diabetes and will provide learners with the knowledge and information they require to understand diabetes as a condition. This session will also demonstrate how to support the individual who they provide care/support for directly and autonomously, empowering positive outcomes to prevent complications.

Diabetes Awareness course has been developed and mapped to the following QCF units: 

Contribute to monitoring the health of individuals affected by health conditions

Is it right for me?

Suitable for all Care & Support staff who are responsible for supporting individuals with diabetes.

What will I learn?

By the end of this course, learners will be able to:   

Carry out observations of an individual’s health affected by diabetes Record and report on observations Respond to changes in an individual persons condition

What will it cover?           

What is diabetes?

Facts & figures Physiological effects Type I / Type II diagnosis Investigations Treatments Complications and emergency situations Monitoring Control Hypoglycaemia / Hyperglycaemia Education

Compliance 

Mandatory for all Care & Support staff 34 | P a g e

Dates 24 June 15 29 September 15 03 February 16

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Equality, Diversity and Inclusion for Housing This course has been developed to provide knowledge for those who provide a range of services within the housing sector. The course introduces the concepts of equality, diversity and inclusion that are fundamental to providing a supporting and empowering role to individuals using a range of housing services.

Equalities, Diversity and Inclusion for Housing course has been developed and mapped to the following QCF units: 

Promote equality and inclusion in Health, Social Care or Children’s and young people’s settings.

Is it right for me?

Mandatory for all Care & Support staff.

What will I learn?

By the end of this course, learners will be able to:      

Describe how the Equalities Act 2010 has evolved from other legislation List ways in which they can champion rights to respect and dignity List strategies to eliminate unfair behaviour Describe how to identify, develop and build best practice List the benefits to the worker, team and organization Explain how to stop stereotyping becoming a prejudice

What will it cover?        

The Equalities Act 2010 Protected characteristics explained Championing the right of everyone to have respect and dignity at work Defining harassment and bullying and strategies to eliminate unfair behaviour Developing a greater understanding of equality and diversity How to identify, build and develop best practice that it is meaningful and worthwhile The benefits of Equality and Diversity to the worker, team and organisation Cultural norms, values, differences and expectations and its impact on others

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Compliance  

Mandatory for all Care & Support staff To be completed 3 months of employment

Dates 16 September 15 12 November 15 15 March 16

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Fluids and Nutrition for Housing This course has been developed for learners to gain an understanding of how people are affected by a lack of good fluid and nutrition care.

Learners will develop an understanding of good nutritional requirements and fluid intake, in accordance with each individual’s needs and preferences, to support them to eat and drink well.

This course has been designed and is delivered in line with the National Institute for Clinical Excellence Guidance for Nutrition.

Fluids and Nutrition of Housing course has been developed and mapped to the following QCF units: 

Support individuals to eat and drink

Is it right for me?

Mandatory for all Care & Support staff.

What will I learn?

By the end of this course, learners will be able to:   

State the principles of hydration, nutrition and food safety Identify individuals that may need support to have access a good fluids and nutritional balance Identify where to signpost individuals to for food and nutritional advice

What will it cover?        

The importance of food safety in the preparation and handling of food What is hydration?

What is nutrition?

Understanding the role of nutrients, protein, carbohydrates, vitamins and other essentials on the body Sign and symptoms of poor nutrition and hydration Encouraging individuals to eat and drink Communication, choices, dignity and rights Documentation and reporting concerns

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Compliance   

Mandatory for all Care & Support staff To be completed 3 months of employment Refreshed every 12 months

Dates 02 July 15 20 October 15 30 March 16

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Food Hygiene This course has been developed as a basic level course for all staff who are involved in serving food and providing advice, guidance and prompts to the individuals they are supporting when purchasing, storing, preparing and cooking meals.

Food hygiene course has been developed and mapped to the following QCF units:    

Meet food safety requirements when providing food and drink for individuals Support individuals to eat and drink Contribute to Health and Safety in Health and Social Care Promote and implement Health and Safety in Health and Social Care

Is it right for me?

Mandatory for all Care & Support staff.

What will I learn?

By the end of this course, learners will be able to:        

Understand the importance of food safety measures when providing food and drink for individuals Maintain hygiene when handling food and drink Meet safety requirements when preparing and service food and drink for individuals Meet safety requirements when clearing away food and drink Store food and drink safely Know how to access additional advice or support about food safety Prepare to provide support for eating and drinking Reduce the spread of infection

What will it cover?       

Legislation, policies and procedures Food poisoning Vulnerable groups Bacteria and germs Food preparation Food storage Hygiene

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Compliance   

Mandatory for all Care & Support staff To be completed 3 months of employment Refreshed every 12 months

Dates 17 September 15 11 November 15 23 February 16

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Infection Control in Health & Social Care This course has been developed to introduce learners to national and local policies in relation to infection control. The focus of this course is to explore situations faced in everyday work tasks whilst working in environments which present risks, such as residential care homes, hospitals and working within the community in peoples own homes.

Infection Control in Health & Social Care course has been developed and mapped to the following QCF units:    

The principles of infection prevention and control Cleaning, decontamination and waste management Contribute to Health and Safety in Health and Social Care Promote and implement Health and Safety in Health and Social Care

Is it right for me?

Mandatory for all Care & Support staff.

What will I learn?

By the end of this course, learners will be able to:          

Understand roles and responsibilities in the prevention and control of infection Understand legislation and policies relating to prevention and control of infections Understand systems and procedures relating to the prevention and control of infections Understand the importance of risk assessment in relation to the prevention and control of infections Understand the importance of using personal protective equipment (PPE) in the prevention and control of infections Understand the importance of good personal hygiene in the prevention and control of infections Understand how to maintain a clean environment to prevent the spread of infection Understand the principles and steps of the decontamination process Understand the importance of good waste management practice in the prevention of the spread of infection Reduce the spread of infection

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What will it cover?         

Legislation in relation to infection control Universal procedures Chain of infection and transmission Dangerous substances Disposal of clinical waste Accident reporting Reporting of infectious diseases Risk assessments Employer and employee responsibilities

Compliance   

Mandatory for all Care & Support staff To be completed 3 months of employment Refreshed every 12 months

Dates 17 September 15 11 November 15 23 February 16

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Learning Disability Awareness This course has been developed to explore the meaning of what is a learning disability and considers issues closely linked with learning disability support Learning Disability Awareness course has been developed and mapped to the following QCF units: 

Supporting individuals with Learning Disabilities

Is it right for me?

Suitable for Care & Support.

What will I learn?

By the end of this course, learners will be able to:   

State the nature and characteristics of a variety of learning disabilities Understand the historical context of learning disability Understand how views and attitudes impact on the lives of individuals with learning disabilities and their family carers

What will it cover?          

What is a learning disability?

Causes of a learning disability The terms profound, severe, moderate and mild learning disability – what do these mean?

Legislation, standards, policies and procedures What principles underpin care and support?

Looking beyond the disability to person centered planning Effective communication and confidentiality Working in Service Users own home Minimising abusive situations Reviewing current practice

Compliance 

Mandatory for all Care & Support staff

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Dates 22 September 15 26 November 15 02 March 16

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Lone Working and Personal Safety This course has been developed to raise awareness of the importance of personal safety for lone workers. Learners will be able to identify areas of risk and look at practical solutions to avoid or minimise risk within their own working environments.

Lone Working and Personal Safety course has been developed and mapped to the following QCF units:  

Contribute to Health and Safety in Health and Social Care Promote and implement Health and Safety in Health and Social Care

Is it right for me?

Mandatory for all Care & Support, particularly those working in lone working situations.

What will I learn?

By the end of this course, learners will be able to:      

Understand own responsibilities, and the responsibilities of others, relating to Health and Safety in a work setting Understand the use of risk assessments in relation to Health and Safety Implement security measures in a work setting Understand own responsibilities, and the responsibilities of others, relating to Health and Safety Carry out own responsibilities for Health and Safety Implement security measures in the work setting

What will it cover?          

Lone working Legislation Company policies & procedures Principles of risk assessment Working safely in other people’s homes Personal action planning Communication systems Dealing with violent & aggressive incidents Reporting & recording procedures Post incident support

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Compliance   

Mandatory for all Care & Support staff, particularly those working in lone working situations.

To be completed 3months of employment Refreshed every 12 months

Dates 17 September 15 09 December 15 25 February 16

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Management of Challenging Behaviour in Dementia The course will explore what causes dementia and why people with dementia may exhibit behaviours that can be challenging.

Management of Challenging Behaviour in Dementia is aimed at promoting best practice in support for people with dementia and challenging behaviour within the wider agenda of reducing the use of restrictive practices and building supports within organisations for developing the skills of positive behaviour support.

Is it right for me?

Suitable for Care & Support staff and any staff member working with people who have dementia who demonstrate challenging behaviour.

What will I learn?

By the end of this course you will be able to: 

Develop a shared understanding of what is dementia and what is Challenging Behaviour and why people with dementia may exhibit behaviours that are challenging



Enhance your skills in developing support plans and strategies of support to reduce Challenging Behaviour



Recognise the difference between Proactive and Reactive strategies and identify strategies for actual clients

What will it cover?

Introduction to Dementia  

What is Dementia?

Different types of Dementia

What do we consider to be challenging behaviour?   

Aggressive Non-aggressive Why dementia sufferers may become challenging?

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Strategies in dealing with challenging behaviours   

Use of different therapies Risk assessments Different forms of restraint and restrictive practices

Mental Capacity Act (MCA)  

How the MCA affects those with dementia?

Putting the MCA into practice

Carer’s role    

Observation and reporting Supporting families Referring people to specialist services Joint working with other professionals

Dates 22 September 15 23 February 16

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Mental Capacity Act (MCA) This course has been developed as a refresher for learners who have already completed a full day of MCA and DoLS training, or for those that need an introduction. It will provide learners with an understanding of the Mental Capacity Act and explores how this will support them to support decisions made by Service Users on a day to day basis. This course is aimed at all staff working within Health and Social Care services.

Mental Capacity Act has been developed and mapped to the following QCF units: 

Contribute to support of positive risk-taking for individuals

Is it right for me?

Suitable for Care & Support.

What will I learn?

By the end of this course, learners will be able to:  

Know how legislation and policies are relevant to positive risk-taking Understand duty of care in relation to supporting positive risk-taking

What will it cover?           

What is the Mental Capacity Act? Who will be affected by the Act? Staff and Service Users What is mental capacity?

The five core principles What is lack of capacity?

Assessment of capacity Helping people make a decision Record keeping The Law Adult protection Reflection of previous practice

Compliance 

Mandatory for all Care & Support staff

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Dates 07 July 15 07 October 15 28 January 16

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Mental Health Awareness This course has been developed to provide the learner with knowledge of the main forms of mental health problems according to the psychiatric classification system.

Learners also consider the strengths and limitations of this model and look at alternative frameworks for understanding mental distress. The focus of the course is on understanding the different ways in which mental health problems impact on the individual and others in their social network. It also considers the benefits of early intervention in promoting mental health and well-being.

Mental Health Awareness course has been developed and mapped to the following QCF units: 

Understand Mental Health problems

Is it right for me?

Suitable for Care & Support.

What will I learn?

By the end of this course, learners will be able to:  

Know the main forms of mental health Know the impact of mental ill health issues on individuals and others in their social network

What will it cover?     

Main types of mental ill health according to the psychiatric (DSM/ICD) classification system How mental health may be indicated through an individual’s emotions, thinking and behaviour Discrimination due to misinformation, assumptions and stereotypes about mental ill health How mental ill health may have an impact on the individual Benefits of early intervention in promoting an individual’s mental health and wellbeing

Compliance 

Mandatory for all Care & Support staff

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Dates 10 September 15 14 October 15 11 February 16

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Moving & Positioning Individuals and Back Care This practical and theoretical course has been developed for staff who have a responsibility for moving and handling people and loads. It prepares staff to take care of their back both in and out of the workplace. It is based upon the ‘Guide to Handling of Patients 6th edition’.

Moving & Positioning Individuals and Back Care course has been developed and mapped to the following QCF units:  

Move and position individuals in accordance with their plan of care Promote and implement Health and Safety in Health and Social Care

Is it right for me?

Mandatory for all Care & Support staff

What will I learn?

By the end of this course, learners will be able to:         

Understand anatomy and physiology in relation to moving and positioning individuals Understand legislation and agreed ways of working when moving and positioning individuals Minimise risk before moving and positioning individuals Prepare individuals before moving and positioning Move and position and individual Know when to seek advice from and/or involve others when moving and positioning and individual Understand own responsibilities, and the responsibilities of others, relating to Health and Safety Carry out own responsibilities for Health and Safety Move and handle equipment and other objects safely

What will it cover?     

Back facts Incidence and severity Common back conditions Workers and back pain Spinal anatomy and physiology 54 | P a g e

        

General health and posture Introduction to people handling Perception Legislation Risk assessment Maximising Service Users own ability Manual handling techniques – Including use of aids Warnings against unsafe and outdated moves Improved techniques and principles

Compliance  

Mandatory for all Care & Support staff To be completed and refreshed every 12 months

Dates 04 June 15 15 October 15 13 January 16

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OSKA for Care & Support Our in house trainer will share with you how to record and update support given to our residents/service users accurately using our online system OSKA.

Is it right for me?

Suitable for those in Care & Support.

What will I learn?

By the end of this course you will be able to or have an understanding of: Overview   

Introduction to OSKA OSKA – principles of use, business benefits for ET Navigation – entering data via menus, tabs, drop-downs, multi-selections boxes.

Contacts     

Contact Types (Residents, Clients, Staff, others) Contact tabs and data.

How to use attachments to attach a photo, letters, or other document to a contact.

Adding a contact (staff member, social worker, next of kin etc.)

Using Contact Contacts area.

Contact Sessions     

Creating Contact Sessions How to create email updates and outlook appointments.

How to view, sort and search in Contact Sessions Reporting on Contact Sessions Use of Follow-Up functionality.

Assessments    

Used in OSKA ET – Medical Grab Sheet. Create, modify and print (or store) Risk Assessments Updating and printing the risk assessment

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Support Planning in OSKA     

Create a new Support Plan Modify a Support Plan Reviewing a Support Plan Integration of the Risk Assessment and Support Plan Printing the Support Plan

Closing 

Reporting

What will it cover?       

Implementation of OSKA in East Thames Structure of OSKA – modules, menus, help etc.

Understand, use and update Contacts.

Create and use Contact Session functionality Assessments within OSKA Creating and reviewing a support Plan Using reporting functionality.

Dates 13 May 15 28 May 15

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Person Centred Approaches in Health & Social Care For staff to work positively and constructively they need to have a good understanding of the boundaries the Health & Social Care sector require of them.

Both Government and East Thames Group have expectations of standards that everyone working within this sector need to be aware of and practice. This course will provide the knowledge required to work to, and within, these boundaries.

Is it right for me?

Suitable for Care & Support.

What will I learn?

By the end of this course, learners will be able to:        

Explain how a working relationship is different from a personal relationship Describe different working relationships in health and social care settings Describe why it is important to adhere to the agreed scope of the job role Explain why it is important to work in partnership with others Define the term ‘duty of care’ Describe how the duty of care affects own work role Describe dilemmas that may arise between the duty of care and individual’s rights Describe how to respond to complaints

What will it cover?    

Legislation that has an impact on the Health & Social Care Sector Data Protection, confidentiality and its impact on practice Establishing and maintaining professional boundaries Understanding and using policies & procedures

Compliance 

Mandatory for all Care & Support staff

Dates 16 July 15 58 | P a g e

24 November 15 02 February 16

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Positive Behaviour Support The course is aimed at promoting best practice in support for people with demanding behaviour within the wider agenda of reducing use of restrictive practices and build supports within organisations for developing the skills of Positive Behaviour Support.

Is it right for me?

Suitable for people working with individuals who demonstrate demanding behaviour, including Care and Support staff and front line staff.

What will I learn?

By the end of this course, learners will be able to:     

Understand what is demanding or challenging behaviour Demonstrate how to record behaviour using ABC charts Recognize the reasons for demanding behaviour Identify the impact of demanding behaviour on the individual/ families / staff/ organizations and society Increase partnership working

What will it cover?

Day 1 Introduction to Behaviour  

What is behaviour What is demanding behaviour and definitions

Measuring Behaviour  

Measuring demanding behaviour (frequency and episodic severity) ABC analysis and how to complete ABC recording

Functional Analysis    

Understanding the causes of demanding behaviour Interaction between individuals and environment Purpose of demanding behaviour (Escape, Attention, Acces to Tangibles, Sensory) The importance of functional assessments- person centred support

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Day 2 Positive Behaviour Support    

Traditional interventions (psychotropic medication and physical interventions) Behaviour Analysis and Positive Behaviour Support The arousal curve- physiological responses Proactive and Reactive strategies

Interventions    

Ecological strategies (changing the environment) Positive programming strategies (teaching replacement skills) Focused support strategies (direct treatment opinions, e.g. token economies) Reactie strategies (de-escalation techniques)

Dates 28 & 29 May 15 13 & 14 October 15

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Professional Boundaries For staff to work positively and constructively they need to have a good understanding of the boundaries the Health & Social Care sector require of them.

Both Government and East Thames Group have expectations of standards that everyone working within this sector need to be aware of and practice. This course will provide the knowledge required to work to, and within, these boundaries.

Is it right for me?

Suitable for Care & Support.

What will I learn?

By the end of this course, learners will be able to:        

Explain how a working relationship is different from a personal relationship Describe different working relationships in health and social care settings Describe why it is important to adhere to the agreed scope of the job role Explain why it is important to work in partnership with others Define the term ‘duty of care’ Describe how the duty of care affects own work role Describe dilemmas that may arise between the duty of care and individual’s rights Describe how to respond to complaints

What will it cover?    

Legislation that has an impact on the Health & Social Care Sector Data Protection, confidentiality and its impact on practice Establishing and maintaining professional boundaries Understanding and using policies & procedures

Compliance 

Mandatory for all Care & Support staff

Dates 23 June 15 04 November 15 12 January 16 62 | P a g e

Promoting Positive Risk Taking This course has been developed to support staff to empower individuals they are supporting to gain greater control of their lives by taking positive risks whilst acknowledging the hazards associated with that risk. Sometimes people’s decisions might be perceived by professionals or family members as carrying unnecessary risk and this course will challenge those thoughts and concepts.

Promoting Positive Risk Taking course has been developed and mapped to the following QCF units:   

Understand positive risk taking for individuals with disabilities Contribute to support of positive risk taking for individuals Support positive risk taking for individuals

Is it right for me?

Suitable for Care & Support.

What will I learn?

By the end of this course, learners will be able to:              

Understand that individuals with disabilities have the same right as everyone else to take risks Understand the importance of a positive person centred approach to risk assessment Understand the legal and policy framework underpinning an individual with disabilities right to make decisions and take risks Understand the importance of considering with an individual with disabilities the risks associated with the choices they make Understand the importance of a partnership approach to risk taking Understand the importance of positive person centred risk assessment Know how legislation and policies are relevant to positive risk taking Support individuals to make informed choices about taking risks Contribute to the support of individuals to manage identified risks Understand duty of care in relation to supporting positive risk taking Understand the importance of risk taking in everyday life Support individuals to make decisions about risks Support individuals to take risks Understand duty of care in relation to supporting positive risk-taking

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What will it cover?       

Understanding legislation and requirements of the Health & Social Care sector Supporting empowerment through managing choice and risk Gaining a pro-active approach to person centred risk assessing Sharing the ‘risk taking’ Opportunities gained through person centred risk assessing Opportunities lost if person centred risk assessing does not take place Documentation in care plans

Compliance 

Mandatory for all Care & Support staff

Dates 22 September 15 26 November 15 02 March 16

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Report Writing and Record Keeping This course has been developed to support learners understand and acknowledge the importance of accurate and legible report writing and record keeping. This course looks at ‘good’ and ‘bad’ reports, identifying the skills needed to put visual observations into a report. It is aimed at all staff whose job roles require them to contribute to report writing and record keeping.

Report Writing and Record Keeping course has been developed and mapped to the following QCF units:  

Handle information in Health and Social Care settings Promote good practice in handling information in Health and Social Care settings

Is it right for me?

Suitable for Care & Support.

What will I learn?

By the end of this course, learners will be able to:      

Understand the need for secure handling of information in Health and Social Care settings Access support for handling information Handle information in accordance with agreed ways of working Understand requirements for handling information in Health and Social Care settings Implement good practice in handling information Support others to handle information

What will it cover?        

Documentation – what, why and when to use it The Eight Principles of The Data Protection Act Confidentiality Organisational policies and procedures Storage of files Observation skills Fact or Opinion - the difference Avoiding misleading information & mapping 65 | P a g e



Terminology used within the Health and Social Care

Compliance 

Mandatory for all Care & Support staff

Dates 17 September 15 09 December 15 25 February 16

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Safe Handling of Medication This course has been developed to provide staff with the knowledge required in order for them to administer and/ or assist with the administration of medication.

Safe Handling of Medication course has been developed and mapped to the following QCF units:  

Administer medication to individuals, and monitor the effects Support use of medication in social care settings

Is it right for me?

Mandatory for all Care & Support staff.

What will I learn?

By the end of this course, learners will be able to:         

Understand legislation, policy and procedures relevant to administration of medication Understand procedures and techniques for the administration of medication Prepare for the administration of medication Administer and monitor individuals’ medication Understand roles and responsibilities in the use of medication in social care settings Receive, store and dispose of medication supplies safely Know how to promote the rights of the individual when managing medication Support use of medication Record and report on use of medication

What will it cover?          

Legislation, policies, procedures, guidelines The terms trade & generic and categories of medicines Ordering, storage and disposing of medicines Routes of medication When medication is refused Self-administration by Service Users When things go wrong Record keeping How to administer medication Signs to look out for with an adverse reaction to medication

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Compliance  

Mandatory for all Care & Support staff To be completed and refreshed every 12 months.

Dates 24 June 15 01 October 15 19 January 16

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Safeguarding of Vulnerable Adults This course has been developed for learners who have not previously attended a Safeguarding Adults at Risk course. It is aimed at those working in a wide range of settings including residential care homes, hospitals and working within the community in people’s own homes.

Safeguarding of Vulnerable Adults course has been developed and mapped to the following QCF units: 

Principles of Safeguarding and Protection in Health and Social Care

Is it right for me?

Suitable for Care & Support.

What will I learn?

By the end of this course, learners will be able to:        

Understand the national and local context of safeguarding and protection from abuse Know how to recognise signs of abuse Know how to respond to suspected or alleged abuse Understand ways to reduce the likelihood of abuse Know how to recognise and report unsafe practices Know how to access support Understand how equality, diversity and inclusion can impact on safeguarding Promote dignity in care

What will it cover?            

Legislation The DBS explained What is an Adult at Risk?

What is abuse?

Types of abuse Other vulnerable groups including children Potential abuse indicators Reviewing current practice Avoiding and minimising allegations Dealing with a disclosure Policies, procedures and guidelines Reporting and record keeping 69 | P a g e

   

Managing our own feelings Promoting dignity in care through equality, diversity and inclusion Promoting positive practice Assessment

Compliance 

Mandatory for all Care & Support staff

Dates 01 July 15 27 October 15 27 January 16

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Supporting Individuals with Learning Disabilities This course has been developed to explore the meaning of learning disability and considers issues closely linked with learning disability support. These include an awareness of how the attitudes and beliefs of others affect individuals who have learning disabilities. This course introduces themes of inclusion, human rights, advocacy, empowerment and active participation and also considers the central place of communication in working with individuals who have learning disabilities.

Supporting Individuals with Learning Disabilities course has been developed and mapped to the following QCF units: 

Understand the context of supporting individuals with learning disabilities

Is it right for me?

Suitable for Care & Support.

What will I learn?

By the end of this course, learners will be able to:      

Understand the legislation and policies that support the human rights and inclusion of individuals with learning disabilities Understand the nature and characteristics of learning disability Understand the historical context of learning disability Understand the basic principles and practice of advocacy, empowerment and active participation in relation to supporting individuals with learning disabilities and their families Understand how views and attitudes impact on the lives of individuals with learning disabilities and their family carers Know how to promote communication with individuals with learning disabilities

What will it cover?       

Legislation and policies ‘Learning disability’ – The label Causes of learning disabilities Medical and social models of disability Possible impact on a family Types of services How past ways of working may affect present services 71 | P a g e

       

Key changes in the lives of individuals who have learning disabilities ‘Social inclusion’ Advocacy Empowerment and active participation How attitudes are changing Steps to promote positive attitudes Roles of external agencies Adapting communication with individuals

Compliance 

Mandatory for all Care & Support staff

Dates 10 September15 17 November 15 17 February 16

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Understanding Dementia The course is aimed at promoting best practice in support for people with dementia but also in understanding the normal ageing process and the challenges that this may bring.

Understanding Dementia includes common diseases that may affect the elderly population and educate participants know what clinical features to look for. It will disseminate good practice and enable staff to share their own experiences and ideas. Actual scenarios in relation to dementia will be discussed with potential strategies of support provided.

Is it right for me?

Suitable for Care & Support staff and anyone that comes in contact with individuals who have dementia.

What will I learn?

By the end of this course you will be able to: 

Have a shared understanding of what is dementia and understand some of the most common factors associated with dementia such as incontinence and challenging behaviours



Understand why elderly people are vulnerable to various illnesses and know what clinical features to look out for and develop skills in working with people with dementia



Make clear and objective observations of challenging behaviour using ABC charts



Increase partnership working with various other care professionals

What will it cover?

Introduction to Dementia  

What is Dementia?

Types of Dementia

Caring for individuals with Dementia  

Normal processes in ageing How Dementia impacts on the activities of living 73 | P a g e

Mental Capacity Act (MCA)   

How the MCA impacts on people with Dementia Putting the MCA into practice Deprivation of Liberty Safeguards (DOLS)

The importance of Diagnosis   

Difficulty in diagnosing Planning for the future Treatment and research

Carer’s role    

Observation and reporting Supporting families Referring people to specialist services Joint working with other professionals

Dates 23 June 15 08 March 16

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Working with Personality Disorder Personality disorder is thought to be a ‘disorder of interpersonal functioning’ and as such, creates challenges in the domain of relationships. These challenges might become amplified if teams, and individuals working with teams, do not take the time to think about their work with their clients as well as the impact of that work on themselves, their team and the clients.

This 2 hours course aims to introduce ways of working effectively with individuals diagnosed with a personality disorder.

Is it right for me?

Suitable for those in Care & support working with clients who have personality disorder.

What will I learn? 

What is personality disorder – defining personality disorder, types of personality disorder , 3P’s, developmental framework of personality disorder and cognitive profiles of personality disorder



Case identification (using OASYs) – high risk of harm personality disorder screening and algorithm



Best guidance in case ID

What will it cover?  Developmental pathways, emerging personality disorder and ways of relating  Understanding the mechanism of transference, counter-transference and impact on the client-worker relationship  Organisational challenges  Enhancing client-worker relationship  Principles of managing high risk of harm clients

Dates 26 May 15 16 September 15 24 February 16

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Accredited Programmes/ Qualifications – Diploma in Health and Social Care Level 2/3,4 & 5 These qualifications are designed to equip learners with the skills and knowledge needed to care for others in a broad range of health or social care settings.

A Diploma in Health and Social Care is flexible to suit all fields of health and social care which means that learners can select a pathway that suits their role - for example, working with people with a learning disability, people with dementia or children and young people.

This is the main qualification required by the Quality Care Commission in England and the Care Councils in Wales and Northern Ireland.

These are the recognised qualifications for care workers and senior care workers in health and social care.

While completing this qualification, you'll cover topics like:    

The role of a health and social care worker Health and Safety Equality and Inclusion Personal development.

You'll also cover specific skills and knowledge for the options you choose. This may include: •Administering medication •Supporting people with disabilities •Working with babies and young children •Helping people to eat and drink.

These qualifications are assessed at work and for each unit, your assessor will watch and asks questions as you perform a task, or will look at a portfolio of work that you've built as formal evidence of your learning. Then they confirm you've got the skills to do the job well.

To gain these qualifications, you will be required to complete an application form opening in June 16.

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Is it right for me?

Level 2/3 If you work in care and want to develop or demonstrate your skills, perhaps to become a senior care worker, then this is for you.

Level 4 Suitable for those who want to progress into management and covers areas such as latest policies, leadership as well as other optional units.

Level 5 Suitable for learners who want to build on both managerial and care skills. It fulfils the regulatory requirement for those looking to become managers of children's homes or adults residential and domiciliary services e.g. Deputy Managers, Managers etc.

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E-Learning: Care and Support To access e-learning modules, visit the Learning Zone.

Most modules take approximately 20 minutes to complete unless stated otherwise.

Mandatory e-learning Common Induction Standards This course is aimed at all new adult care services in residential, domiciliary or specialist area environment.

Compliance  

Mandatory for Care & Support staff To be completed within 12 weeks of employment, compliance for which is inspected by the Care Quality Commission (CQC)

Safeguarding for Adults Service Workers This course will give you a general awareness of safeguarding and protection.

Compliance   

Mandatory for Care & Support staff To be completed within the first week of employment.

Refreshed every 12 months

Voluntary e-learning modules Module name

Information

Adult obesity

This module introduces the causes and impact of the condition and the role of social care practitioners in combating it.

Assistive technology

This module will introduce some key elements of assistive technology and give an overview of Telecare and Telehealth.

Understand how appropriate assistive technology can provide solutions for a variety of people requiring support in their 78 | P a g e

own home

Autism awareness

This module will give a general understanding of the key facts about autism and ‘the triad of impairment’. It covers what it can be like to have autism and how sensory information can provide unusual reactions.

This module also offers guidance on how to interact with people with autism.

Carers awareness

This module defines who a carer is and the issues they face, from the impact of their own personal and working lives to the legalisation surrounding their role. There is also some key contacts and a short learning review at the end of the module.

Childhood obesity

This module introduces the causes and impact of the condition and the role of Children’s Care Society in combating it.

Common induction standards

This course is aimed at all new adult care services in residential, domiciliary or specialist area environment.

Dementia

According to the Alzheimer’s Research Trust there were over 820,000 people living with dementia in the UK, a number which is rising rapidly as the population ages. This module consists of two courses: dementia awareness and the person-centred approach. It will take approximately 2.6 hours to complete.

Dementia awareness

This module will give a basic understanding of dementia.

Deprivation of Liberty Safeguards (DoLS)

This module will give an overview of what is DoLS is and who they apply to, understand the context for DoLS and who does what during the process. Identify six types of assessment required for DOL can be authorised, the process of review, and how to recognise an unauthorised DOL. See 79 | P a g e

examples of were DOLS does and does not apply.

Dignity and respect

This course is about promoting and sustaining dignity and respect in the workplace.

Disability discrimination

The core content of the module covers the laws on equality, how they relate to different activities with the East Thames Group and how they can be applied.

Domestic abuse (adult)

This module will introduce the definitions, signs and indicators of abuse as well as what to do to address the issue.

Domestic abuse (child)

This module will introduce the definitions, signs and indicators of abuse as well as what to do to address the issue.

Domestic violence

This module will cover the following areas: what is meant by domestic abuse, signs and indicators of abuse, how domestic violence affects children, assessing children at risk, addressing domestic abuse and resources. It will take approximately one hour to complete.

Drug and alcohol awareness

This module aims to raise the awareness of drugs and alcohol looking at recommended guidelines for alcohol assumption, useful tips for cutting back as well as the more common drug types and their side effects ad symptoms.

Employment support allowance

Employment Support Allowance (ESA) is an allowance paid to those who are unable to work due to incapacity or illness. It was introduced in 2008 to replace the range of incapacity benefits.

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Introduction to hoarding

This module is help housing staff understand the unique condition of hoarding that some tenants may suffer from. It will help dispel the common idea that these people are lazy or dirty and help them understand that is a medical condition.

Legalisation and partnership working

This module will explain the basis of partnership working and the responsibilities for all the agencies involved. It will also explore which legalisation is relevant to staff work working with adults at risk.

Mental Capacity Act

This module sets out the give principles of the Mental Capacity Act (MCA), how capacity is assessed and how decisions on deprivation of liberty are come to.

Mental health awareness

After completing this module, users will recognise the terms prevalent in mental health and understand the social context.

This module identifies the many forms of mental illness, including depression and psychotic illness and the effects of drugs and alcohol.

Number skills for care workers

This module will explain how numbers work: multiplication, division, fractions, decimals, percentages and many more. It also explores the language we use when we talk about numbers.

Personalisation

This module explores the values and principles underpinning personalisation within a social care setting.

Practice guidance dementia

This modules looks at practice guidance for those working with dementia.

Promoting continence

This module will look at techniques to help promote continence and mange 81 | P a g e

incontinence. It will also look at the anatomy and physiology and help give a better understanding of this subject.

Reablement

This module will explore how reablement works and who is involved in the process.

Reporting and other care work writing

Writing plays a vital role in care work today.

It is helpful to feel confident about the writing you do at work. This module explains how to write at work, it covers writing factually, care plan notes, messages, accident reports, emails, letters, useful spellings and more.

Safeguarding children

This module will explore how to recognise when a child may be suffering from abuse and what can be done to keep them save.

Safeguarding service users’ finance and belongings

This module will look into East Thames Group’s policies and procedures on safeguarding service users finances and belongings, how to recognise financial or material abuse, the key principles and further guidance on everyday situations. This Module will take approximately 15 minutes to complete.

Safeguarding for adult service workers

This module will look into the safeguarding adults at risk for professionals in adult services, what is meant by ‘vulnerable people’, how to recognise abuse and the types of abuse and understand what to do if you see, hear that a colleague is abusing a person at risk.

Using numbers in care work

Numbers play a vital role in care work today.

The module covers the following areas: record keeping, measures, 12 and 24 hour clocks, temperatures and much more.

Writing skills for care workers

Writing plays a vital role in care work today, so it is helpful to feel confident with written English. This module will show how to write 82 | P a g e

well.

It covers the following areas: using standard English, grammar, punctuation, handwriting.

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Personal Impact and Effectiveness Essential Business Writing Skills .............................................................................. 85 Leading with Influence.............................................................................................. 87 Negotiation Skills ...................................................................................................... 89 Persuading & Influencing ......................................................................................... 90 Powerful Presentation .............................................................................................. 92 Solving Business Problems ...................................................................................... 94 Speed Reading ........................................................................................................ 95 E-learning: Personal Impact and Effectiveness ........................................................ 96

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Essential Business Writing Skills Organisations and individuals establish their credibility with professional and well written communication. This one-day course provides delegates with the toolkit to communicate effectively and professionally in writing with confidence and style.

The day includes practical exercises on planning and composing written correspondence, ensuring you learn grammatically correct best practice techniques around conveying content, utilising punctuation and structure. It also covers the business etiquette appropriate to different forms of business correspondence.

Is it right for me?

Designed for anyone who would benefit from refreshing their writing skills and would like to increase their confidence in producing emails, letters and other professional documentation. It will also help learners to communicate their written message both clearly and professionally.

This course is mapped to QCF unit 'Essential Business Writing Skills'.

What will I learn?

By the end of this course you will be able to:         

Identify your objective and write to meet it Keep it short and simple: the key to success Structure your letters effectively Plan the content to get your message across clearly Learn standard letter layout Practise your skills by writing drafts and undertaking practical exercises The essential building blocks of a sentence Using correct punctuation Email etiquette - hitting the right tone

What will it cover?      

Skills to make the documents you write stand out from the crowd Confidence to structure an argument to achieve your desired outcome Ways to plan your message to get your point across most effectively Belief in your own written work Time saved through a structured approach to document planning and creation Please bring along examples of your own written work, so you can review, edit and analyse with the trainer on the day

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CPD points - 6 Dates 01 July 15

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Leading with Influence How others perceive you and your ability will influence their willingness to follow your lead. How you represent yourself, your teams and your function, and express what you stand for either explicitly or implicitly, will influence these mindsets and your levels of success.

This impact training course provides techniques to move you into a position where you lead not only by authority, but more importantly by representing something that inspires others to follow your lead.

Is it right for me?

This course would be of value to experienced managers wishing to develop their skill set and fulfil their potential

What will I learn?

By the end of this course you will be able to: Building your Personal Brand      

Examining the perceptual positions of those around you Understand your conscious and unconscious messages Identify, personify, exemplify your brand Develop and preserve your integrity Identify your core values - demonstrating them appropriately for the situation Build your online brand

Creating Powerful Networks    

Demonstrate your personal and functional value Build sustainable relationships across functions Breakdown barriers between departments/teams Develop your internal and external personal support base

Self-Management   

Communicate to enhance perception Make time for others and yourself Develop management mindfulness

The Emotionally Intelligent Leader  

Identifying the five tenets of EI Develop your EI to build leadership credibility 87 | P a g e

Boardroom Impact    

Brace yourself for the boardroom: personal presence and influence Represent your function with impact Develop behavioural strategies for dealing with boardroom personalities Think on your feet

What will it cover?    

Confidence in your personal brand and tools for benchmarking your own behaviours Skills to quickly establish meaningful alliances The ability to behave in an emotionally intelligent way and stand out from the crowd Strong internal and external networks to support, guide and champion you

CPD points - 12 Dates 14 & 15 July 15

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Negotiation Skills This one day negotiation skills workshop examines the fundamentals of successful negotiation and will equip you with the tools and techniques you need to negotiate with confidence. It will explore how to prepare and carry out a sincere and effective negotiation to achieve an outcome that benefits all parties (win-win situation).

Is it right for me?

This course is suitable for those new to negotiating, who are looking to develop their skills and self-confidence, particularly on a one to one basis for negotiations with internal and external stakeholders.

What will I learn?

By the end of this course you will be able to:          

Define what constitutes effective negotiation Identify the traits of a successful negotiator Prepare to negotiate: Establishing your boundaries in advance Create a constructive environment Understand the importance of non-verbal communication to build rapport Develop questioning techniques to control the negotiation Learn how to trade not concede Deal with emotion and deadlock Explore various exercises to put these principles into practice Develop individual action planning to transfer your learning back to work

What will it cover?       

An understanding of what negotiation is (and what it isn’t) The ability to achieve win/win outcomes every time A strategy for successful negotiation based on careful planning Improved face to face communication and rapport building skills Tried and tested questioning techniques to establish trades and build flexibility Tactics that ensure you will always trade and never concede The opportunity to practise new skills in a safe environment

CPD points - 6 Dates 21 May 15 89 | P a g e

Persuading & Influencing This 2 days course is designed to enable you to be more confident, influential and persuasive at work through recognising the link between how you think act and feel and the impact it has on you and on others

Is it right for me?

Suitable for anyone who want to develop their range of communication, behaviours, persuading and influencing techniques to help turn a challenging situation around.

What will I learn?

By the end of this course you will be able to: Understand persuasion    

The characteristics of a successful persuader The secrets of self-belief and courage Move from a push to pull style of persuasion Understand the psychology of persuasion in a practical way

Preparing to persuade  

Learn to build trust through seeing other people's perspectives The importance of non-verbal communication

Explore what others want   

Effective questioning techniques Realise the values and motivations of others Hone your listening skills and overcome barriers to active listening

Communication Style  

Choose from a range of communication styles depending upon the situation Learn to respond, rather than react

Overcome resistance    

Select one of the six levels of assertiveness, without compromising the values of others Apply a practical 6-step Influence Model State your case persuasively Adopt strategies that work for you, and state your case assertively and convincingly, in both groups and one-on-one situations 90 | P a g e

CPD points - 12 Dates 2 & 3 June 15

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Powerful Presentation Presentations are a valuable tool, but they have many pitfalls. Many people find delivering presentations makes them feel anxious. Even if you're a confident presenter, there are lots of things to consider when you want to make the best possible impression with a presentation.

This 2 days course will offer public speaking training, showing you how to overcome your presentation worries and deliver powerful presentations with real impact. You will learn to see the subject from the audience’s perspective and structure content for clarity and memory retention. Practical exercises throughout the course will help you make real progress and see immediate results, whilst small groups enable individual coaching and insightful, supportive feedback.

Is it right for me?

Suitable for individuals who are required to speak in from of an audience and wish to develop their skills and confidence in order to so.

What will I learn?

This course covers: Planning and preparation       

Three key factors that can make anyone a successful presenter The importance of identifying a clear objective Structuring your presentation with the end result in mind Selecting material for quality not quantity What holds an audience's attention and what sends them to sleep?

Use of notes and prompt cards The antidotes for pre delivery nerves

Structuring the talk       

Introductions with impact Creating clear benefits for your audience Structuring your content clearly Headlines, body and summary Using persuasive language Use of pauses and silence Closing the presentation memorably

The Delivery  

Standing and gesturing to look confident and credible Vocal skills to give authority and projection to the voice 92 | P a g e

    

The latest paralinguistic techniques Pausing and emphasis to add impact Question and answer sessions: Handling them concisely Tips on using visual aids effectively Practice sessions: with video feedback

What will it cover?           

Recordings of all your practice presentations, so you can analyse how to improve and see how you've progressed Genuine confidence and self-belief in your public speaking skills A clear purpose in your presentation, and a structure focused on the desired outcome A checklist to help you prepare well, even with limited time The ability to attract and maintain audience interest Skills to handle notes and prompt cards whilst keeping your audience engaged The opportunity to evaluate others' presenting and learn from their performance Control of your body language and your nerves Control of your speech and improved awareness of your vocal capacity Practice and application of the entire course content throughout the two days, to build both your competence and your confidence A blended learning experience allowing you to continue to develop skills back at work

CPD points - 12 Dates 17 & 18 June 15

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Solving Business Problems This problem solving course is all about identifying the right challenges in order to find the appropriate solutions.

Delegates will learn how to do this by generating creative solutions to their business problems, which will enable them to gain the support of key stakeholders within East Thames Group.

Is it right for me?

If you are in a position where there is a need to solve complex problems, then this course is for you. It will give you the tools to help identify creative solutions, while allowing you to escape conventional thinking.

What will I learn?

By the end of this course you will be able to: Identify what is the problem?   

Problem identification, definition and resolution Assess multiple viewpoints to pinpoint the real issue Generate potential solutions and evaluate ideas

Proposing your ideas   

Understand your stakeholders Implement a structure for powerfully conveying your solution Construct a resolution-based report

What will it cover?   

The ability to identify problems accurately to ensure efficient use of resources A range of problem solving techniques to generate fresh solutions Confidence communicating a business case to stakeholders

CPD points - 6 Dates 08 July 15

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Speed Reading You will be amazed at the effects this course will have by increasing the speed and efficiency of your reading. You will learn about the bad reading habits you currently have and leave with strategies for lifelong improvements.

Our trainer will share with you new technique and will show you how rapid and smart reading can help you to deal faster with information overload.

Is it right for me?

Suitable for those who read through lots of articles, long documents, reports emails and who want to save time by finding the information they need quickly.

What will I learn?

By the end of this course you will be able to:        

Benchmark your current reading speed and comprehension Use new techniques for reading business correspondence and reports, newspapers, magazines and professional journals faster Improve comprehension and retention of what you read Identify bad, slow-you-down, reading habits Learn new, speed-you-up, reading habits Adapt to different kinds and styles of reading materials Find information fast with skimming and scanning Be surprised by your improved reading speed and comprehension after the course

What will it cover?    

Practical techniques to improve comprehension and retention The ability to get through your paperwork faster and smarter, without cluttering up your desk or your mind with the unnecessary Significant time savings, so you can concentrate on other tasks Greater concentration when reading long documents

CPD points - 6 Dates 20 May 15

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The Art of Minute Taking A minute taker has a key role in ensuring meetings are productive and therefore this course is a practical, interactive, with multiple opportunities for real-life minute taking.

The activities will be varied, allowing learners to work alone and as part of a group whilst focusing on their own challenges. Everyone will leave the workshop confident in their ability to produce an accurate set of professional minutes

Is it right for me?

This blended workshop is suitable for anyone who is required to take formal, factual records of meetings and distribute action points afterwards.

What will I learn?

By the end of this course you will be able to:     

Listening techniques to enhance concentration Skills to present minutes clearly, accurately, and professionally The ability to filter and summarise large amounts of information Personal preparation tools and techniques Business English for accurate and professional presentation of minutes

What will it cover?

Engage and Prime - Prior to the workshop      

Definition, purpose and types of minutes The importance of the pre-meeting meeting with the Chair Understanding the key milestones within the meeting cycle The role of the agenda: purpose and contents Maintaining concentration and focus - tips and techniques Minute taking language

Develop - At the workshop  Identifying the skill-set of an effective minute-taker - self-assessment  Your role in the meeting cycle  The Chair and Minute-Taker roles in action  Addressing poorly written minutes and suggesting improvements  Structuring your minutes  Using the Action Triangle  Filtering and selecting information effectively  Business English for minutes  Using technology in minute-taking  Personal preparation for effective minute-taking 96 | P a g e

Apply and Support - Following the workshop  

Resources including templates, hints and tips, and checklists Practise taking minutes on a recorded meeting through an eFresher module

CPD points - 6 Dates 8 June 15

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E-learning: Personal Impact and Effectiveness To access e-learning modules, visit the Learning Zone.

Most modules take approximately 20 minutes to complete unless stated otherwise.

Voluntary e-learning modules Module name

Information

Assertive communication

This assertive communication module will help you explore your own assertiveness and the impact this has on how you communicate with other people.

Board reports & how to write them

If everyone follows the same report structure, board members know where to look to find out what kind of report they are being given and what kind of response officers are looking.

The module aims to provide you with the information and guidance to produce standardised reports that board members can utilise successfully.

Effective minute taking

This course will provide guidance on how to take effective minutes.

Effective writing

Most people would not consider 'being able to write effectively' as one of their top key-skills. And yet writing is still the primary communication method used within businesses.

Being able to write effectively saves time, effort and frustration. In this module, you will learn how to develop your business writing skills and learn how to write effectively.

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Email stress

This module presents the causes of reported ‘email stress’ from regular users of emails and offers practical advice to help staff to use email more effectively.

Interview skills

During this module you will learn how to prepare for an interview, understand potential users of questioning, gain knowledge on how to structure answers effectively, and learn how to reflect on your performance.

Meeting skills

This module will guide you through, when it is appropriate to organise a meeting, who should be invited, preparation for the attendees, controlling a meeting and determining the outcomes of a successful meeting.

Plain English

As well as offering general hints and tips to improve your writing skills, the module focuses on the basics of Plain English. It provides real examples and solutions and has a number of exercises where the user can practice re-writing some text in plain English.

The module also discusses the use of jargon, the importance of planning and some of the phrases it is advisable to avoid.

Presentation skills

Most of us find the thought of giving a presentation rather nerve-wracking.

But if this describes you then don't worry! You can develop good presentation skills. This module tells you everything you need to know in order to get it right - from recognising the type of presentation you need to deliver through to combating last minute nerves and dealing with 99 | P a g e

unexpected hitches.

Project management

Questioning techniques

Project management involves the planning, scheduling and controlling of activities designed to meet specific objectives within an agreed timescale and budget. This module will help you understand the cycle from kick off to review.

This module provides advice and practical examples of questioning techniques which can be used for recruitment interviews as well as other situations.

Self-development

After completing this module you will be able to explain what self-develop is, assess career development needs, formulate a career development plan, put a career development plan into action and review the progress of this plan.

Staying positive in a changing environment

This module looks at the nature of change and how it affects individuals.

It will help you recognise the impact of change and show you how to equip yourself to cope in an ever changing environment.

Stress Awareness

This module sets out what stress is and how it is expressed physically and psychologically. You will be able to identify potential causes of stress to yourself and colleagues. This module will give you the strategies and solutions on how to deal with stress.

Writing CVs and completing application forms

This module will guide you through current best practice to writing CVs and application forms, including structure and presentation and how to tailor your details for each specific job role.

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Health and Safety Emergency First Aid ............................................................................................... 104 First Aid at Work ..................................................................................................... 106 IOSH Managing Safely ........................................................................................... 108 IOSH Working Safely ............................................................................................. 110 E-Learning: Health & Safety ................................................................................... 112

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Control of Substances Hazardous to Health (CoSHH) A half-day course for key staff who would like to be aware of the duties placed on the employer by the COSHH Regulations and would like to become competent in undertaking any duties that they are required to carry out, to enable their employer to meet the statutory requirements.

Is it right for me?

Mandatory for all staff within the Care & Support field and suitable for staff who work with substances hazardous to health.

What will I learn?

By the end of this course you will be able to:   

State the main requirements of the COSHH Regulations Understanding the effects of hazardous substances on the body and its defences Understand risk assessment and identify suitable control methods for hazardous substances

What will it cover? 

The reasons and motivation for the need to introduce measures to protect employees from exposure to hazardous substances



A basic introduction into occupational health and hygiene which is necessary when undertaking COSHH assessments as it is important to have an understanding of the effects of hazardous substances on the body and the bodies defences



An explanation of The Control of Substances Hazardous to Health Regulations 2002



The principles of control measures for hazardous substances

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Compliance   

Mandatory for all Care & Support staff To be completed 6 months of employment Refreshed every 3 years

Dates 10 June 15

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Emergency First Aid This one day course will provide delegates with the knowledge and confidence to deal with basic First Aid emergencies in the workplace. Upon successful completion of the course, delegates will be provided with a HSE recognised qualification.

Is it right for me?

Mandatory for all Care and Support staff and suitable for staff who require basic knowledge of First Aid at Work.

Appropriate and comfortable clothing should be worn (e.g. flat shoes and trousers).

What will I learn?

By the end of this course you will be able to: 

Demonstrate their ability to make safe and carry out appropriate first aid treatment that complies with statutory requirements in the workplace

What will it cover?            

Communication Incident Management Electrical Accidents Casualty Assessment Assessment of Unconscious Casualty Recovery Position Cardio-Pulmonary Resuscitation (CPR) Administer First Aid to Choking Casualty Management of Shock Heart Attack Control of Bleeding Management of Burns

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Compliance   

Mandatory for all Care & Support Staff To be completed 3 months of employment Refreshed every 3 years

Dates 21 May 15 15 January 16

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First Aid at Work This three day course will provide delegates with the confidence and a comprehensive set of practical skills to become confident first aider at work. The course will also give learners both the ability and knowledge to deal with first aid emergencies. Upon successful completion of the course, delegates will be provided with a HSE recognised qualification.

Is it right for me?

Mandatory for all Care & Support staff and suitable for those who will act as a fully certified First Aider at work.

If you have a specific medical condition or physical/mobility limitations, it is advisable for you to check with the Learning & Development team & your line manager prior to booking onto this course

What will I learn?

By the end of this course you will be able to: 

Demonstrate their ability to make safe and carry out appropriate first aid treatment that complies with statutory requirements in the workplace

What will it cover?                  

Communication Managing Incidents First Aid Boxes Record Keeping Priorities of First Aid Casualty Assessment Assessment of Unconscious Casualty Recovery Position Cardio-Pulmonary Resuscitation (CPR) Respiratory Disorders Choking, Hanging, Asthma Circulatory Disorders Treatment of Shock Heart Attack Control of Bleeding Dressings Burns and Scalds Electrical Accidents 106 | P a g e

     

Eye Irrigation Miscellaneous Injuries Levels of Unconsciousness Head Injuries Poisoning Assessment and Certification

Compliance   

Mandatory for all Care & Support Staff To be completed 3 months of employment Refreshed every 3 years

Dates 09, 10 & 11 June 15 03, 04 & 05 November 15 02, 03 & 04 February 16

Certification course

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IOSH Managing Safely This course is provided in partnership with TQ Catalis who are licenced to deliver health and safety training on behalf of the Institution of Occupational Safety and Health (IOSH).

The IOSH Managing Safely course, is designed for those to manage safely and effectively in compliance with both East Thames Group’s policy and best practice in health and safety. The course is certified by the Institution of Occupational Safety and Health (IOSH), Europe’s leading body for health and safety professionals.

Is it right for me?

Managing Safely is suitable for managers and scheme managers who have to manage health and safety risk and have health and safety responsibilities.

What will I learn?

By the end of this course you will be able to:     

Attain basic safety management skills Understand how to improve communication and promote a positive safety culture Identify workplace hazards and assess risks Understand safety legislation and employer/employee responsibilities Understand safety management skills

What will it cover?         

Module 1 – Introducing Managing Safely Module 2 – Assessing Risks Module 3 – Controlling Risks Module 4 – Understanding your Responsibilities Module 5 – Identifying Hazards Module 6 – Investigating Accidents and Incidents Module 7 –Measuring Performance Module 8 – Protecting our Environment Written Assessment and Certification

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Dates 07, 08 & 09 July 15 20,21 & 22 October 15

Certification course

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IOSH Working Safely Delivered in partnership with Setec Training and certificated by The Institution of Occupational Safety and Health Europe ‘s leading body for health and safety professionals, this one-day course provides a grounding in the essentials of health and safety.

Is it right for me?

This one-day course is designed for all levels of staff who are non-health and safety experts to ensure that individual responsibilities are clearly outlined, understood and actions contribute to a safer working environment. The one-day programme includes the assessment, so no need to free up further time for a test after the course.

What will I learn?

By the end of this course you will be able to: 

Defining safe working, identifying hazards and risks, selecting or seeking advice on workplace precautions and assisting managers to prepare risk assessments.



Workplace precautions for sources of hazards: fire, manual handling, electricity, display screen equipment, chemicals and substances, work equipment, movement of people, poor housekeeping and noise.



Improving East Thames Group safety performance, including reporting relevant accidents and incidents, monitoring work activities, commenting on health and safety policy, complying with requirements for control in safety management, cooperating with managers in safety activities, communicating on safety matters and identifying competences required for safe working.

What will it cover?      

Module 1 – Introducing Working Safely Module 2 – Defining Hazard and Risk Module 3 – Identifying Common Hazards Module 4 – Improving Safety Performance Module 5 – Protecting our Environment Certification

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Dates 09 July 15 09 September 15 04 February 16

Certification course

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E-Learning: Health & Safety To access e-learning modules, visit the Learning Zone.

Most modules take approximately 20 minutes to complete unless stated otherwise.

Mandatory e-learning Display Screen Equipment (DSE) This course gives delegates a background in office ergonomics, allowing them to undertake basic DSE assessments to ensure they are working safely.

Compliance   

Mandatory for all staff who use a computer workstation or equipment that can be associated with neck, shoulder, back or arm pain as well as with fatigue and eyestrain.

New starters to complete within the first week of employment All staff to complete as and when required

Voluntary e-learning modules Module name

Information

Asbestos awareness

The aim of this module is to give you a vital understanding of why asbestos is still a risk. You will also receive guidance about what to do if you are potentially confronted with asbestos.

Introduction to manual handling

This module is designed to give an insight into manual handling and how we can identify potential areas of risk.

Display screen equipment (DSE)

This course gives delegates a background in office ergonomics, allowing them to undertake basic DSE assessments to ensure they are working safety.

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Healthy lifestyles

This module will look at the benefits of physical activity and a healthy balanced diet as well as examining ways of maintaining a healthy weight.

Office safety

This module will help you to identify potential dangers to yourself and your colleagues as well as describe how to avoid danger, recognise hazards and minimise risk. The module augments this by giving examples of good and bad health and safety practice around the office.

Personal Emergency Evacuation By the end of this module you should be able to carry out a Personal Plan (PEEP)

Emergency Evacuation Plan on any member of staff within your area of responsibility that requires assistance to leave the building in an emergency.

Personal resilience

Personal resilience can play a key role in how we manage stress and difficult situations. This module, which is part of a suite of new Health & Well-being modules, is designed to help you understand and think about your own resilience and how it can be improved upon.

Physical health

This module will look at how the body works and explain the language we use when talking about physical health. This module will take approximately 15 minutes to complete.

Risk management toolkit

The toolkit has been designed to provide all the information required to develop, implement and maintain your organisation's approach to managing risk. This module will take approximately 40 minutes to complete.

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Information Technology Advance Microsoft Excel ........................................................................................ 115 Intermediate Microsoft Excel .................................................................................. 117 Introduction to Microsoft Excel ............................................................................... 119 Systems ................................................................................................................. 121 E-Learning: Information Technology ...................................................................... 122

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Advance Microsoft Excel This two-day course focuses on the vast array of functionality in Microsoft Excel and offers a focused approach that looks at manipulating and analysing data. The course also covers importing data using queries, preparing and analysing data with What if functions and scenario building. You will also discover how to record and run your own macros.

Is it right for me?

Suitable for those who have a good grasp of Microsoft Excel either from experience or attending the Intermediate Microsoft Excel training course.

If your job involves manipulating, analysing data and would like to develop your technical knowledge to an Advance level then consider Advance Microsoft Excel.

What will I learn?

By the end of this course you will be able to:                 

Create a pivot table reports from new Analyse data with pivot tables Edit macros Count functions Manipulate pivot tables Format pivot tables Create pivot charts Group data in pivot tables Audit Worksheets Add Slicers (2010) Trace cell precedents & cell dependents Locate errors in formulas Locate invalid data and formulas Watch and evaluate formulas Goal seek to reverse calculate a formula Create single input data tables Edit menus

               

Set up and manipulate scenarios for What-If analysis Consolidate data by position Consolidate by label Group and outline features Set up database queries Record macros Connect Excel to the web to import data Customise access to Excel commands Add icons to the toolbars Create buttons to run macros Create your own tab (2010) Add options to menus to run macros Import text files Dual input data tables Create text functions in Excel Create Advanced ‘If’ statements

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What will it cover?      

The skills to import data into Excel, prepare it and set up pivot tables to analyse it The knowledge to record macros and create icons on the toolbars to run them Understanding of how to locate errors in formulas and evaluate them The ability to use analysis tools to forecast figures based on a range of scenarios Ensure important data is highlighted by summarising large workbooks and sorting data into key elements Useful practical exercises

Pre-course requisites 

Completion of pre-course assessment is required to assess your level.

CPD points - 12 Dates 24 & 25 June15

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Intermediate Microsoft Excel This course follows on from our Introduction to Excel course and covers complex formulas and functions, such as the improved conditional formatting features, lookup functions and new filtering options. By the end of the courses and having put your new skills acquired to practice, you will be much more proficient and ready to tackle the advanced Excel course.

Is it right for me?

This practical one-day course is designed for those who are confident with the basic features in Microsoft Excel or have already attended the introductory level course.

What will I learn?

By the end of this course you will be able to:         

  

Recap on user interface, environment and shortcuts Absolute references Name cells and ranges Refer to named cells and ranges in formulae Edit named cells and ranges Set up entire workbooks with group editing Use vlookup & hlookup statements to retrieve data Edit lookups and ensuring accuracy in returned data Link spreadsheets and workbooks together with formulas and functions Utilise If statements to assist decision making If statements and calculations Analyse data with the all new conditional formatting features



    

    

Databases in Excel understanding fields and records Sort data numerically and alphabetically Filter data for range and precision analysis Set up data validation to ensure integrity of the data Attach security to a spreadsheet Selective protection i.e. protecting formulas while allowing data entry Set up and utilising templates Create and formatting charts Add trend lines to the chart Utilise custom chart types Add Sparklines to view trends in the data (2010)

What will it cover?   

The skills to utilise database functionality How to create look-ups to obtain range and precise data An understanding of how to add 'IF' statements and using validation to restrict access to cells, rows and columns 117 | P a g e

  

Knowledge to use the new and improved conditional formatting Useful practical exercises The confidence and knowledge to move on to the next level - Advanced Microsoft Excel 2007

Pre-course requisites 

Completion of pre-course assessment is required to assess your level.

CPD points - 6 Dates 28 May 15

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Introduction to Microsoft Excel The course will teach you how to navigate the ribbon and tab interface and it also covers the difference between text data, numerical data, and formulas and functions.

Beginners will also learn how to set-up their own spreadsheets and develop skills to present your work clearly by making the most of Excel's features.

Is it right for me?

If you are a complete beginner or have little self-taught knowledge and need to understand how to use Excel more efficiently for your day to day tasks, then this course is for you.

What will I learn?

By the end of this course you will be able to:                  

Explore the various user interface elements Master the ribbon Get going with formulas and functions Learn the keyboard shortcuts Work with contextual tabs Use the Excel galleries Customise the interface Create, opening and saving a workbook Create forms with Excel Utilise Excel help Replicate formulas & functions Create an absolute reference Range names and how they are applied Set up data for printing Add headers & footers Record the current date and time on the printed spreadsheet Turn your figures in to charts Format charts

What will it cover?     

Learn to set up your own spreadsheets from new Develop your skills to present your work clearly by learning how to create purchase orders, bank statements and compile sales figures Learn how to enter data, basic formulas and functions The knowledge to manipulate data by inserting rows, columns and sheets as well as how to move, copy and delete data Managing printing and spreadsheet layouts 119 | P a g e

Pre-course requisites 

Completion of pre-course assessment is required to assess your level.

CPD points - 6 Dates 14 May 15

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Systems If you would like to discuss your system training requirements, please contact Tony Power, IT Trainer on tony.power@east-thames.co.uk or 0208 522 2064.

Civica Learn how to store and retrieve documents, create and import emails, create file notes best practice and manage your work tray on Civica.

Orchard Housing By attending this training, learners will be able to search for information on East Thames Group housing stock, use the dashboard to locate contact details, rent/arrears, tenancy, property notes and repairs information.

PCard Learn how to use the PCard system to make electronic purchases of goods or services in a timely manner and monitor your expenditure

Purchasing Ordering Process (POP) Discover how to use the POP system to electronically raise purchase orders numbers (PO) and raise good receipt notes (GRN). Also learn the process/procedures for PO authorisations.

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E-Learning: Information Technology To access e-learning modules, visit the Learning Zone.

Most modules take approximately 20 minutes to complete unless stated otherwise.

Voluntary e-learning modules Module name

Information

Changes to Microsoft Office 2010

This module is designed to give you an overview of the changes that you will find across all of the applications in Office 2010.

Using Microsoft Outlook – emails

This module aims to give you the basic information on how to use your computer, how to use the taskbar, control panel and how to manage your files and folders.

Using Microsoft Outlook – Calendar

Learn how to use the basics around composing and responding to an email, how to attach a file, use the personal address book and work with mail folders in Outlook.

Using Microsoft Word

This module is designed to help you feel more confident using your Outlook calendar and to work more efficiently .

IT skills – getting started

This module will give you the skills on how to create a document, use menus and toolbars, use basic formatting and apply basics styles to a document.

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Management and Leadership E-Learning: Management and Leadership ............................................................. 124

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E-Learning: Management and Leadership To access e-learning modules, visit the Learning Zone.

Most modules take approximately 20 minutes to complete unless stated otherwise.

Voluntary e-learning modules Module name

Information

Absence management

This module is designed to be an overview of East Thames' Absence Management policy. It will look at a number of issues including: Short and long term absence, back to work interviews and the legalities involved.

Coaching toolkit

Coaching is a critical leadership skill.

When used effectively, it can turn acceptable levels of performance into exemplary levels. But many people are confused about exactly what coaching is, and how to do it well.

After completing this module you will be able to describe the purpose and benefits of coaching, identify the needs of the people you are coaching, deliver effective coaching and give and receive effective feedback.

Managing others effectively – module 1

The aim of this module is to provide you with practical guidance on managing others so that your teams can perform at their best and deliver quality services.

Managing others effectively – module 2

This module will focus on supporting team members when they return to work.

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Managing others effectively – module 3

This third module of the e-learning suite on managing others effectively.

This module will focus on the importance of effective delegation.

Managing others effectively – module 4

This final section of the e-learning suite on managing others effectively. This module will look back over the previous three modules in this suite and end with a short assessment.

Introduction to coaching (OTP)

Transactional analysis (OTP)

Performance matrix (OTP)

Outcome cycle (OTP)

Raise awareness of tools and techniques you can use to enhance your people-management skills.

Underpin the Optimising Team Performance training programme.

Motivation & engagement (OTP)

Delegation (OTP)

Disciplinary practice & procedure

This module aims to provide you with the necessary skills to implement disciplinary procedures at East Thames.

Identifying & minimizing risk

This module aims to help learners identify and minimise risk in their day to day work.

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Giving feedback (OTP)

This module gives you the necessary tools and techniques you can use to enhance your people –management skills, recognise and motivate were a person has done well or have to improve the level of performance.

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Customer Services ICS Lasting Impressions (Managers) ..................................................................... 128 ICS First Impressions ............................................................................................. 130 E-Learning: Customer Service ............................................................................... 132

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ICS Lasting Impressions (Managers) This unique programme is being rolled out across the whole organisation and has the support and commitment of the senior team. It provides a personal development opportunity, as well as being an enabler of maintaining consistently high standards of customer service.

As you know, East Thames Group is a member of the Institute of Customer Service (ICS). This interactive programme is aligned to the ICS Service Management™ programme, and it has been tailored to reflect the Group’s needs, strategy, goals and values to support you in enhancing your performance as a Customer Service professional.

Is it right for me?

Suitable for Assistant Directors, Heads of Service Managers and Team Leaders including Interserve.

On successful completion, participants are awarded an ICS Foundation Certificate, along with Professional Membership to the ICS for one year at Foundation Membership level. This gives external recognition that East Thames Group’s managers are operating in line with national standards of service leadership excellence.

What will I learn?

The programme covers a range of topics enabling you to deliver an excellent service to your internal and external customers, both personally and through your teams.

Key topics include:         

Insights into UK Service Excellence research and trends Building a culture of service excellence within an organisation Embedding vision/mission and values throughout an organisation Leading and managing service excellence Recognising the impact of building external and internal customer relationships Developing emotional intelligence to enhance personal effectiveness and working relationships Stepping up to service recovery and complaint handling Building an empowering Coaching and Feedback culture Creating a template for support and role modelling to your teams as they participate in their version of this training.

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What will it cover?     

A pre-course Service Snapshot questionnaire; measuring skills and behaviours 3 x 1-day training workshops An individual workplace assignment relating to service improvement with your team A third day to present and feedback your completed workplace assignment A post-course Service Snapshot questionnaire to help measure your progress

Dates Pilot Group 1 Pilot Group 2 Group 1 Group 2 Group 3 Group 4 Group 5 Group 6 Group 7 Group 8

19-20 May 2015 & 20th June 2015 16-17 June 2015 & 28th July 2015 7-8 July 2015 & 7 September 2015 8-9 September 2015 & 20 October 2015 6-7 October 2015 & 24 November 2015 17-18 November 2015 & 12 January 2016 1-2 December 2015 & 13 January 2016 19-20 January 2015 & 8 March 2016 2-3 February 2015 & 15 March 2016 1-2 March 2016 & 12 April 2016

Certification course

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ICS First Impressions ICS First Impressions programme is being rolled out across the whole organisation and has the support and commitment of the senior team. It provides a personal development opportunity, as well as being an enabler of maintaining consistently high standards of customer service.

As you know, East Thames Group is a member of the Institute of Customer Service (ICS). This interactive programme is aligned to the ICS Service Management™ programme, and it has been tailored to reflect the Group’s needs, strategy, goals and values to support you in enhancing your performance as a Customer Service professional.

Is it right for me?

Suitable for all non-managerial staff.

What will I learn?

By the end of this course you will be able to:    

Develop the mind-set of a customer service professional Communicate effectively Deal with challenging customer interactions Deliver service excellence through teamwork

What will it cover? 

Complete a pre-course Service Snapshot survey; measuring your perception of your current skills and behaviours



Attend day one workshop



Complete an individual workplace assignment giving you a opportunity to put what you’ve learnt into practice



Attend day two, including time to feedback your completed workplace assignment



A post-course Service Snapshot to help measure your improvement around your skills and behaviour

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Dates Pilot Group 1 Pilot Group 2 Group 1 Group 2 Group 3 Group 4 Group 5 Group 6 Group 7 Group 8

3 June, 10 June & 15 July 15 4 June, 11 June & 16 July 15 2 July, 9 July & 20 July 15 3 September, 10 September & 1 October 15 8 October, 15 October & 11 November 15 12 November, 19 November & 16 December 15 3 December, 10 December 2015 & 14 January 16 21 January, 28 January & 25 February 16 4 February, 11 February & 9 March 16 3 March, 10 March & 7 April 16

Certification course

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E-Learning: Customer Service To access e-learning modules, visit the Learning Zone.

Most modules take approximately 20 minutes to complete unless stated otherwise.

Voluntary e-learning modules Module name Communicating with deaf customers

Information This module will outline the differing types and degrees of deafness, the myths surrounding it and the various methods of communication used by the deaf.

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Housing Cultural Awareness for Housing .................................................................. 134 Lone Working and Personal Safety.............................................................. 136 Equality, Diversity and Inclusion for Housing ............................................... 138 E-Learning: Housing .................................................................................... 140

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Cultural Awareness for Housing This course has been developed to provide knowledge for those who provide a range of services within the housing sector. The course introduces the concepts of equality, diversity and inclusion that are fundamental to providing a supporting and empowering role to individuals using a range of housing services.

Cultural Awareness for Housing course has been developed and mapped to the following QCF units: 

Promote equality and inclusion in Health, Social Care or Children’s and young people’s settings

Is it right for me?

Suitable for Care & Support and housing staff.

What will I learn?

By the end of this course, learners will be able to:      

Describe how the Equalities Act 2010 has evolved from other legislation List ways in which they can champion rights to respect and dignity List strategies to eliminate unfair behaviour Describe how to identify, develop and build best practice List the benefits to the worker, team and organisation Explain how to stop stereotyping becoming a prejudice

What will it cover?        

The Equalities Act 2010 Protected characteristics explained Championing the right of everyone to have respect and dignity at work Defining harassment and bullying and strategies to eliminate unfair behaviour Developing a greater understanding of equality and diversity How to identify, build and develop best practice that it is meaningful and worthwhile The benefits of Equality and Diversity to the worker, team and organisation Cultural norms, values, differences and expectations and its impact on others 134 | P a g e

Compliance 

Mandatory for all Care & Support staff

Dates 18 June 15 01 October 15 20 January 16

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Lone Working and Personal Safety This course has been developed to raise awareness of the importance of personal safety for lone workers. Learners will be able to identify areas of risk and look at practical solutions to avoid or minimise risk within their own working environments.

Lone Working and Personal Safety course has been developed and mapped to the following QCF units:  

Contribute to Health and Safety in Health and Social Care Promote and implement Health and Safety in Health and Social Care

Is it right for me?

Mandatory for all Care & Support, particularly those working in lone working situations.

What will I learn?

By the end of this course, learners will be able to:      

Understand own responsibilities, and the responsibilities of others, relating to Health and Safety in a work setting Understand the use of risk assessments in relation to Health and Safety Implement security measures in a work setting Understand own responsibilities, and the responsibilities of others, relating to Health and Safety Carry out own responsibilities for Health and Safety Implement security measures in the work setting

What will it cover?        

Lone working Legislation Company policies & procedures Principles of risk assessment Working safely in other people’s homes Personal action planning Communication systems Dealing with violent & aggressive incidents 136 | P a g e

 

Reporting & recording procedures Post incident support

Compliance   

Mandatory for all Care & Support staff, particularly those working in lone working situations.

To be completed 3 months of employment Refreshed every 12 months

Dates 17 September 15 09 December 15 25 February 16

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Equality, Diversity and Inclusion for Housing This course has been developed to provide knowledge for those who provide a range of services within the housing sector. The course introduces the concepts of equality, diversity and inclusion that are fundamental to providing a supporting and empowering role to individuals using a range of housing services.

Equalities, Diversity and Inclusion for Housing course has been developed and mapped to the following QCF units: 

Promote equality and inclusion in Health, Social Care or Children’s and young people’s settings.

Is it right for me?

Mandatory for all Care & Support staff.

What will I learn?

By the end of this course, learners will be able to:      

Describe how the Equalities Act 2010 has evolved from other legislation List ways in which they can champion rights to respect and dignity List strategies to eliminate unfair behaviour Describe how to identify, develop and build best practice List the benefits to the worker, team and organization Explain how to stop stereotyping becoming a prejudice

What will it cover?       

The Equalities Act 2010 Protected characteristics explained Championing the right of everyone to have respect and dignity at work Defining harassment and bullying and strategies to eliminate unfair behaviour Developing a greater understanding of equality and diversity How to identify, build and develop best practice that it is meaningful and worthwhile The benefits of Equality and Diversity to the worker, team and organisation

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

Cultural norms, values, differences and expectations and its impact on others

Compliance  

Mandatory for all Care & Support staff To be completed 3 months of employment

Dates 16 September 15 12 November 15 15 March 16

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E-Learning: Housing To access e-learning modules, visit the Learning Zone.

Most modules take approximately 20 minutes to complete unless stated otherwise.

Voluntary e-learning modules Module name

Information

Affordable rent

This module explains what affordable rent is and aims to answer any questions you might have about it.

Financial inclusion

In this module you will learn about financial inclusion.

Fixed term tenancies

The Localism Act 2011 introduced a number of changes to the way social housing is delivered. These are the introduction of fixed term tenancies and an Affordable Rent product. This module provides a brief overview of the changes introduced by government through the Localism Act 2011 explaining what a fixed term tenancy is and why it has been introduced.

Introduction to social housing

According to statistics, there are approximately 4 million households in England living in social housing.

That's the equivalent of one in 5 households. However there are around 5 million on the waiting list and so demand for housing significantly out-strips the supply.

Social housing enables more people to enjoy the comforts and security of a home and helps them to face other issues more confidently.

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Tackling racial discrimination in housing

It is important to set up and maintain protective and supportive regulations to tackle racial discrimination and harassment. This module introduces you to, the law as it currently relates to housing and racial harassment, the Codes of Practice that supplement legislation around housing and racial harassment, how to combat racial discrimination and harassment and where to get further information.

Welfare reform

The module aims to give you the key information points on The Welfare Reform Act 2012 and how it is likely to affect those to whom its provisions will apply. This module will take approximately 50 minutes to complete.

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Data Management E-Learning: Data Management .................................................................... 143

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E-Learning: Data Management To access e-learning modules, visit the Learning Zone.

Most modules take approximately 20 minutes to complete unless stated otherwise.

Voluntary e-learning modules Module name

Information

Anti-fraud, theft, bribery and money laundering

The objectives of this module are to enhance your awareness of each of the four topics in the title, through giving examples of each and heightening awareness of where these malpractices are most likely to occur.

Data Protection Act 2007

This module will provide you with an understanding of the terms used within the Data Protection Act. It will explain the 8 principles of the Act and what they mean in practice and it will identify the exemptions under the Act and when disclosures can be made

Data protection: all you need to know

The purpose of this E - Learning module is to introduce you to the underlying 8 principles of the Data Protection Act, which governs how you should handle personal data in your daily job.

Freedom of information

This module sets out the basic principles of the Freedom of Information Act and how it underpins openness and accountability within East Thames. It focuses on how the Act affects the organisation, including how subject access requests are managed.

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Information security

This module will look at the type of information and information security, legalization relevant to information security, licensing and copyright issues. Why passwords are important and how to select as well as other useful information.

The Bribery Act 2011

This module sets out the basic principles of the Freedom of Information Act and how it underpins openness and accountability within East Thames. It focuses on how the Act affects the organisation, including how subject access requests are managed.

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Overall our mission is to make a positive and lasting contribution to the neighbourhoods in which we work.

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