EV Charging Payments and Billing Services
easyparkgroup.com
What is EasyPark all about? EasyPark is the European market leader in mobile parking for both on- and off-street purposes. With more than 500 cities and operators across 9 different countries, no other providers operate in comparable scales. This is one of the reasons why we attract the largest user-base of potential customers for our parking operators – a customer base that has surpassed 1 million active users and still growing. Wherever EasyPark has been implemented, parking operators have seen their revenue grow while operational cost diminishes. Meanwhile, we’ve kept our end-users happier than anywhere else, as seen in our 90% overall user satisfaction rating of our app. Helping drivers decrease the amount of time spent searching for parking significantly reduces the environmental footprint of privatevehicle traffic while simultaneously optimising the space utilization for cities and private parking operators. EasyPark not only focuses on providing a seamless digital flow for revenue processing and control, but has also continued to innovate with solutions towards integrating on-street and off-street parking permits, as well as gated and EVC parking – technologies that kickstarts the positive impacts of establishing smart cities. For more than a decade, EasyPark has been changing the way parking payments are delivered with a constant drive to bring superior interfaces and services to our users. Through our customer interfaces and services, EasyPark has gained invaluable insight into the user’s needs and expectations for our parking operator clients, enabling us to help change the way end-user needs are met. We now aim to spread the knowledge we have gained and share our experience by delivering superior innovative parking solutions.
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EV Charging – Payments and Billing Services
Charging and parking go hand in hand Charging an EV (Electric Vehicle) also means parking it. What EasyPark can offer drivers of EV:s is one single interface for convenient start, stop and extending of charging and parking transactions. Letting charging become an integrated part of the EasyPark parking experience makes life for EV drivers easier. Keeping both charging and parking together in one user flow means there is no need for dual user interfaces and separate flows and for drivers used to mobile parking the change of user behaviour is none. Through EasyPark’s wide coverage, EV drivers can be offered a convenient parking experience, even when they are not charging their vehicle.
Enforcement Parking attendants can check payment status for a car being charged through the following interfaces: Personal Digital Assistant with Automatic Number Plate Recognition support (PDA/ ANPR), mobile web and IVR. EasyPark’s IT platform, holding all transactions, is connected to the majority of all enforcement systems.
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The charging experience The user experience starts off with a one minute registration flow, either through one of the smartphone apps, the web or a call to the call centre. When registering for an EasyPark account, the driver is offered a broad range of payment options. Private persons can choose between all major credit and debit cards and even PayPal, while business drivers will be invoiced monthly. After registration, the user can easily access the charging station through smartphone apps (available for iOS, Android, Windows), IVR, sms and the web. Based on GPS position the user selects a pole, and can then start, stop and extend charging and parking as desired. When the user picks up the car, the billing process is initiated ensuring that the billed amount for charging and parking respectively is floated to the right destination(s). Through the EasyPark self-service pages in app and on web, the user can easily get an overview of past chargings and download receipts.
Registration in app/ web/call centre
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EV Charging – Payments and Billing Services
One single interface for both parking and charging Keeping both charging and parking together in one user flow means there is no need for dual user interfaces and separate flows.
Start charging & parking
Stopped charging notification
Get charging station ID via GPS End charging
Find unoccupied charging station in app map End parking
Monthly report Get a receipt Pay by credit card/ invoice
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The payment flow The heart of EasyPark’s business, for parking as well as for charging, is the IT platform – EasyPark Intelligent Cloud (EPIC) – where all the transactions are held and billing is processed. What EasyPark offers charging station providers, such as cities, parking operators, car pools or hotels, is a cloud-based and highly secure payment and billing flow which can be implemented towards any kind of charging station communication protocol (sms/API), either directly towards the pole or a pole back-end. Since the payments will go through one of EasyPark’s user interfaces, poles can be mounted at the charging stations without any need of installing and maintaining physical payment stations and/or handling coins. In cases where no money is received from the customer, pole providers do not need to worry about not getting paid, EasyPark covers the full credit risk.
Communication protocols The payment and billing services can be integrated towards all charging station protocols such as OCPP etc. and the communication between EasyPark’s platform and the charging station can go through either sms or GPRS/3G.
User Authentication • When users register for an account, payment details are validated - the driver selects a charging station based on GPS position. • When the user then initiates charging they are identified by their phone number.
Metering • EPIC has support for various tariff models, e.g. based on energy consumption or time.
Billing and payment • When the driver ends the charging and/or parking transaction, it is recorded in the EPIC billing history. • Cards are billed daily, and invoices are sent out monthly. • EasyPark takes the full credit risk.
Clearing • On a monthly basis all transactions for each charging operator are cleared and money is transferred to the right destination for the parking and charging respectively.
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EV Charging – Payments and Billing Services
Why choose EasyPark as your partner? EasyPark aims to deliver charging convenience. After more than a decade in the mobile parking business, EasyPark aims to become the most trusted partner also when it comes to charging payments. What is offered to pole providers is an end-to-end flow including user interfaces and an off-the-shelf payments and billing flow – meaning no need for IT development and mounting of physical payment stations.
Flexibility - support for different pricing models and dual billing destinations EasyPark has the system flexibility required to support different pricing models, where some actors choose to charge the customer only for the parking time, only for charging or a combination of them to. The billing flow is designed to support separate billing destinations, one for electricity consumption and one for parking time.
Interoperability - parking and charging roaming When it comes to parking payments, EasyPark has continuously expanded its coverage over the past 16 years and today EasyPark users can enjoy the service when parking in 8 countries across Europe and also Australia. One of the major reasons for drivers to choose EasyPark is the interoperability between parking lots, which we believe is a key aspect in the digital revolution, no matter when it comes to charging or parking payments. Accessing charging stations should be easy, and preferably citizens can interact with all charging stations or parking spots within a city, region or even country through the same service. Having said that, what is important to mention is that EasyPark strongly prefers open markets, where there is competition among several suppliers.
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EV Charging – Payments and Billing Services
EasyPark Group | easyparkgroup.com