Customer Check List For Top Notch EBay Service Standards
The points stated below shall be regularly updated and checked in order to provide high quality after sales services to your buyers. While designing a professional eBay listing template keep the below points in mind, so that buyers get enough options to contact you. After sales services are most neglected part of any business sectors whether online or offline. Actually an after sales service decides whether a buyer will repeat an order or not.
Display your contact details precisely on the home page as well as custom pages. Enable multi channel interaction like Chat, email, phone calls, video calling etc. Offer multi contact options like missed call, social support, call backs, live support, live chats etc. Set up online training to navigate through your store, search tool, listing software, purchase process, payment options etc. Training can be set up in the form of a video, text messages, mail messages or PDF files
Act immediately in case of any buyers query or complaints. Monitor personally the follow ups of the query or complaints. Also monitor time taken to resolve the query/complain. If it takes too long, study the reasons and figure out possible solution. Tag shipping options & information throughout store pages. Mail them shipment tracking details after dispatch. Stay connected – Don’t gap conversation in between.
Apology is the best weapon. Ask for sorry if anything is wrong and grab some time to revert back with a solution. Avoid arguing with customers – you can lose them. Incorporate a friendly customer policy and see everyone in your staff follows it strictly. Always strive to configure your service standards as and when required. Keep your buyers informed about new policy if any come into existence.
Answer all product query calls confidently and teach your staff the same. If you don’t sound confident, buyers will ignore you presuming as an amateur seller. Take periodical surveys and ask buyers how to improve the services. Personalize buyers’ communications and use them wisely. Design unmatched products listing pages for your eBay store. Don’t run after free eBay listing templates. They will only trouble your buyers and may shut down your business.
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Email: sales@ebaysellertemplates.com Phone: +44 3330 118 090