TOP 4 GOODS
TOP 4 SERVICES
Books, Magazines, Newspapers
1
84,2
Personal care services
2
1 Culture and entertainment
Commercial sport services
Bread, Cereals, Rice, Pasta
52 Markets
82,4
4
Spectacles and lenses
82,3
4
Meat and meat products
Holiday accommodation
Electricity services
71,9 Real estate services
Fuel for vehicles
Mortgages
70,6 Second hand cars
72,6
BOTTOM 4 GOODS
Investment products
69,9
BOTTOM 4 SERVICES
Connected Continent proposal
Second hand cars & vehicle fuels: consistently at the bottom
In-depth EU studies to identify causes and remedies
Read the full scoreboard
COMPARABILITY OF OFFERS
TRUST IN BUSINESSES
SATISFACTION
CHOICE OF BUSINESSES
Holiday accommodation
Books, magazines and newspapers
Personal care services
Holiday accommodation
BEST IN CLASS
3
2
New EU legislation on mortgages, payment accounts and investment products
Promoting transparency in energy bills, prices and offers. In -depht study on electricity
4
4
Our moves
Energy: limited choice of providers comparability of offers & switching
70,6
76,1
1
Telecoms: high number of problems & complaints
81
76,5
2
3
81,2
Ranked on a scale from 0 to 100
Clothing and footwear
78,5
3
2
82,2
83
3
Banking services: poor scores on all components
82,9
Nonalcoholic drinks
Our findings
PROBLEMS:
COMPLAINTS
Second hand cars
Internet provisions
WORST IN CLASS
1 The main ranking of markets is based on 4 components: comparability of offers, trust in businesses, problems & complaints and satisfaction with businesses. Choice and switching are also monitored for relevant markets.