1 minute read
■ Getting Help with Office 365
from Microsoft Office 365
by EckoTango
Note The image in Figure 3-20 was captured during the beta program, which is why “No cost” appears in the Cost column.
When you click Licenses, Office 365 shows you the number of licenses currently in use by your team members, as well as the total number of licenses available to you. You can give users access to services by returning to the Admin Overview page and clicking Assign User Licenses in the Admin Shortcut area in the top center portion of the screen. Then click the user name and either select the check boxes of services you want to add or clear the check boxes of services you want to remove.
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Tip If you need to pick up a few more licenses, remove user accounts you’ve assigned that you no longer need.
Finally, the Purchase window enables you to add to the subscriptions and licenses you have available in Office 365. This enables you to add on to what you need in real time, without requiring you to leave the site, purchase or download software, or jump through any of the hoops that installing new programs often requires. Nice!
Even though Office 365 is built on what are likely to be some of your favorite and most familiar applications, learning the whole lay of the land—and creating the kind of setup you want—does involve a learning curve. Knowing this, Microsoft has created an engaged and active support community to help you get the help you need. You’ll find access to help throughout Office 365, whether you’re working in the Admin area or not. For general help needs, you can click in the search box at the top of the right-most column and type a word or phrase that reflects what you’re looking for. You can also click any of the links on the right—including the Community links—to find additional how-tos, ask a question in the forums, or read the Office 365 blog. On the Admin Overview page, you also have the option of displaying the Support Overview page, where you can search for help in the community, see what people are saying in the forums about the different services, and get a bird’s-eye view of your billing and service requests. (See Figure 3-21.)
