How Well Do You Know Your Customer ? digitalbloggers.com /business/How-Well-Do-You-Know-Your-Customer
Introduction This might sound obvious but did you know that if you are marketing to everyone you market to no one? It’s possible it will work but chances are your margins will be affected by inefficient marketing. A bigger question to ask, how well do you know your customer? How much information can you provide about them at the drop of a hat?
I will use an example of a mobile DJ company I used to own although the gist of this model applies to most businesses if not all. If you are struggling to get people through to your offers consistently online or offline…read on.
I.
Who Are They?
The answer to this question allows us to gain a general understanding of how our customer looks like, where they live etc. In my mobile DJ context where I did weddings, this would be couples between ages 25-35 who have been
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in a relationship for 3 years plus. They also live in Perth, Australia within a 50-kilometre radius of where my business was located. People in this age group who have been dating for that amount of time would generally be considering long term commitment right? This also means I am willing to drive 100 kilometres and I have resources to do any gig within this radius.
II.
What Do They Do?
This question allows us to answer some basic information about the day in the life of our ideal customer. Where they work, their income levels, and what they do for fun. This also provides information about what sort of people they are likely to be. Feels a little weird acting 'big brother' but I had to get past that mindset if I wanted to nail this modelling in my businesses. This thinking allows me to present my offers directly to somebody who actually needs what I have. Isn’t that powerful?
III.
Where Do They Hang Out?
Now that we know what our customer does for a living, how much they make and what they like to do, we can probably start to make some very targeted assumptions about where they hang out. This could be either online or offline. So on the weekends if they like to eat out, what sort of restaurants do they go to? If they enjoy the occasional frothy drink, what sorts of pubs, nightclubs fit their class? As you can start to see here, I am basically visualising my customers’ life through my mind. When online which platforms do they hang out in? What information are they
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looking at?
Tom (a groom to be) could be spending time on LinkedIn looking at information regarding his profession as an IT consultant engineer. Why? He knows they might need to buy a house once they are married. In his mind, this means he needs a bigger income coming in. His worry though is, are there opportunities coming up in his line of work? Mary (bride to be) could be looking up event companies on Facebook and stores that sell wedding dresses. Can you see why I need to answer this question? This is important because the idea is for me to get in front of them very close to where they spend a lot of time.
IV.
What Do They Want?
Each and every one of us including our customers is looking to move away from pain or towards pleasure situation of some sort. We also have a diďŹƒcult time knowing what we need and what we want. Our customers are exactly the same. In our case, we are dealing with a 'want'. We need air. I am guessing if you ran out of air right now, it doesn't matter what someone says to you, you are buying yes? 'Wants' we can do without BUT if we are in pain or looking for pleasure we might buy.
So what does Mary want?
Mary wants to look good on the big day. She also wants to have a ceremony that is the envy of her friends who will be at the wedding. What are the deciding factors in Mary’s mind for this to happen? A beautiful wedding dress,
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incredible makeup and, a great party. She wants her friends to talk and comment about it for months to come as they view photos on her Facebook page.
For the certainty of a great after party, a great DJ is required. Mary will need some proof that the DJ she gets is the right one. So my mission is to be in front of her eyes holding a great review in hand somewhere on a wedding DJs in Perth Facebook page. How do I know I need to be on Facebook? I know because Mary likes to hang out there. Chances are she tends to look for her new information here as well. The new information here is a good wedding DJ.
V.
What Is Stopping Them From Getting It?
Tom and Mary might want a good DJ at their wedding but they might not know enough about selecting one, they might also be on a tight budget meaning they are planning the event themselves. Armed with this information, I can provide value towards eliminating those barriers. This could be providing valuable information about how to create a music playlist, how to pick a wedding venue on a budget, the process of hiring outside caterers etc. I can have the information sitting in a blog on my website or links to such content on my Facebook page. The latter would be ideal because I know if Mary finds me on the Perth DJs page, she will click through to my page. Is she going to find valuable content on my page to help her ease her ‘pain’? Of course, she will!
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Final Thoughts Knowing as much as you can about your target customer is critical for your business success. If you would like to understand further how to apply this model to your business and develop a marketing mindset that will change your life, I recommend checking out this mentorship program. It has a very vibrant community of coaches and entrepreneurs with heaps of Internet marketing experience at your disposal. The program has changed my life and my business. Learning how to market anything to anyone on the Internet can do that for you too.
As for DJing passion (also my business), I focus on performing for crowds where my skills are suited best. If it wasn't for the coaching I received, I would have continued to drown in a failing business model playing music I didn't necessarily like and targeting customers I did not want. If you are not getting the customers you want, give your business a much-needed marketing makeover today.
Wishing you success.
E.G. Did you ďŹ nd this post helpful? Kindly share with your friends on facebook. Connect with Me: Email:team@batianlifestyle.com Instagram:@batianlifestyle Facebook:@batianlifestyle Facebook:@guchegranddeejay
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Skype:guchueddie
Eddie Guchu is a Digital Marketer, a Lifestyle Brand Owner & DJ. He is based mostly in Perth, Australia & Nairobi, Kenya. Former: He was a Consultant Network Engineer in IT outsourcing and Mining Resources Industries in Western Australia. Holds an MSc in Information Systems Management From Curtin University, Western Australia. "It Always Seems Impossible Until It is Done - Nelson Mandela"
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