Conv&Carwash Jan/Feb 2012 issu

JANUARY/FEBRUARY 2012

캐나다 한인 상공 실업인 총연합회보 U.K.B.A C.C.I.C

U.K.B.A C.C.I.C

ONE SMOKIN’ HOT ISSUE!

T N O C D N A B A R T N O C D N A TRAB N O C D N A B A R T N O C D N A B 불법담배 A CONTR 의 뜨거운 쟁 점은

When Chip and Pin Come to Town – C-stores brace for sweeping technological changes

PM41670539

개량된 신용및 직불 카드 기기의 교체에 관하여

Fireworks: New Trends Help You Blast Off

폭죽판매의 새로운 법령은

Equipment Leasing – By the Numbers

장비의 임대와 구입의 장단점은

# 1 R AT E D E L E C T R O N I C VA P O R I Z E R

State code #555 when you call

Publisher Brenda Jane Johnstone bjjohnstone@convenienceandcarwash.com

Editor Carter Hammett editor@convenienceandcarwash.com Sales Kait Walker 416-493-3912 kwalker@convenienceandcarwash.com Jeanine Malmin 309-808-2264 jmalmin@convenienceandcarwash.com Design and Production Edge Advertising Editorial Advisory Board Bernie Comeau, Shell Canada David Hoy, Mid Island Co-Op Dave Watson, The Chamois Doug McRae, Kahkewistahaw Gas & Convenience Store Ltd. Kim Hansen, MI Petro Scott Findlay, Core-Mark Wayne Hoskins, WCSA Contributing Writers Kelly Gray Angela Altass Juliana Jay Garratt Wooten Bill Renault Angela Altass Kelly Gray Circulation James Gordon subscriptions@convenienceandcarwash.com

Website www.convenienceandcarwash.com Publication Mail Agreement No: 41670539 Return Undeliverable Canadian addresses to: Circulation Department 543 Borebank St. Winnipeg, MB R3N 1E8

Contents FEATURES

5 Strength by Association Need a friend? How about 25,000 of them? The CCSA offers multitudes of benefits as it moves forward in the New Year 7 Getting to Know OCSA Chairman Ron Funk Settling into his new role as the Ontario association’s “go to” guy, Funk will have plenty to keep him busy.

8 C-Store Sales Disappearing in a Puff of Smoke Contraband is insidious and the one issue that just refuses to go away. Angela Altass investigates the $850 million hit that’s got Canadian retailers reeling 13 Underground Solutions With a variety of potential performance issues affecting storage tanks, it’s time to revisit an important aspect of fuel services 17 You May Be Crazy!? but not with investing in a proper fuel management and leak detection program, says contributor Jeff Weber.

22 Equipment Leasing...The Lessor Evil!

Garratt Wootton crunches some number and calculates some surprisingly practical cost efficiencies that can help you out in ways you might not have thought about before 24 Who’s in Your Wallet?

With Canada paying some of the planet’s highest credit card transaction costs, the federal government’s new Code of Conduct may be just the ticket to help out cash-strapped stakeholders.

28 When Chip & Pin Come to Town The pressure’s on for C-stores across the country to undergo a massive shift in technology. But what will the changes mean and who will be impacted?

34 Bang For Your Buck: New Trends in Fireworks Whether it’s “timed rain” or “falling leaves” fireworks are a show that never grows old. Changes are not always bigger, but they sure are better DEPARTMENTS 4 Publisher’s Message Coming Apart at the Themes 70 Industry News Fireworks Family Pack Storage Requirements blast off

CONVENIENCE & CARWASH CANADA

3

Publisher’s Message

Upcoming Events January 23 – 26th, 2012 PCATS Conference Lowes Ventana Canyon Tucson, AZ www.pcats.org

Coming Apart at the Themes How Many Of You Actually Keep Your New Year’s Resolutions?

A few years ago, I decided to change things up a bit and I’d create a theme for the year and stick to it. The year I started this magazine for example, was dedicated to “renewal.” There were a lot of changes and adjustments to be made, but at the same time a vision was being formed and part of that vision is what you hold in your hands reading right now.

One of our themes was car washing and once a year we bring our annual Carwash Buyers Guide. While the independents continue to experience decline, the chains maintain relatively healthy growth despite a shaky economy and the industry remains stable and strong, especially in western Canada and southwestern Ontario. It’s a pleasure to be able to offer this popular section once again. Peruse the guide and you’ll discover something for everyone and please show your continued support to our advertisers and call them for advise on upgrades, renovations and new installations that you might be making to change the theme of your business in 2012.

Meanwhile, our C-store section is open for business too and there are interesting changes afoot as Chip and PIN technology gradually becomes rolled out across the landscape. Frightening to some, a necessity to others, there are still a lot of questions that seem to remain as the deadline date gradually approaches. The change over may not necessarily be smooth folks, but it is necessary and its coming faster than you may realize.

A constant theme running through this issue is the cost of everything. This point is driven home in Garratt Wootton’s insightful piece on equipment leasing and using logic to dig a little deeper Wootton hits a home run with his arguments in favour of leasing.

All in all a pretty good package to kick your year into high gear. As ever, as always both my door and ears remain open to your feedback.

Come to think of it, “opening doors” isn’t such a bad theme for the next 365 days…

Brenda Jane Johnstone Publisher

4 January | February 2012

February 21 – 23rd, 2012 WPMA The Mirage, Las Vegas www.wpma.com/national-convention March 20 & 21, 2012 Convenience U Toronto, Ontario http://toronto.convenienceu.ca May 7 – 9, 2012 Int’l Carwash Show Sands Hotel & Conference Centre, Las Vegas, NV www.carwash.org May 15, 2012 NACDA Ontario 2012 Children’s Charity Golf Classic Eagles Nest Golf Club, Maples, ON nacda@nacda.ca June 13 &14, 2012 NACDA Maritimes 2012 Children’s Charity Golf Classic Fox Creek Golf Club, Dieppe, NB nacda@nacda.ca July 5, 2012 WCSA 3rd Annual Charity Golf Tournament Cottonwood Golf & Country Club Calgary, AB August 9, 2012 Quebec 2012 Children’s Charity Golf Classic August 9, 2012 Elm Ridge Golf Club, Ile-Bizard, QC September 11 – 14, 2012 NACDA 2012 Industry Business Summit JW Marriott “The Rosseau” Resort & Spa, Muskoka, ON Convenience & Carwash Canada would like introduce you to our new advertisers: Access Cash /GAB EZEE ATM page 27 Blast-OFF Fireworks page 36, 56 Canadian Trade House page 31 General Mills page 6 InterAc Association page 25 Mystical FireWorks page 35, 57 Site Capital page 23 TurtleWax page 20

By: Alex Scholten

Strength by Association When you’re one of Canada’s 25,000 convenience retailers it’s good to know you have a friend in your corner. That’s the view of Alex Scholten, president of the Canadian Convenience Stores Association (CCSA). He invites Canada’s C-store operators to see how much stronger the industry can become by joining.

With a family background that includes four up-and-down decades in the C-store business, Scholten knows of what he speaks.

“Back then there was no voice for the trade and when we had to bring a matter forward to government we had to do it with the voice of a single operator. The result is that we didn’t have much clout. With the CCSA, members have the

Are you known by the company you keep? If so the CCSA wants to hear from you

voice of 25,000 taxpayers and business professionals behind them. This is something that gets attention and gets matters looked into.”

He suggests that many of the challenges with government remain the same as in his parents’ day. This view stems not only from his experience as a C-store owner but also his role as CCSA president. His insight is further qualified by previous participation as a national board member and his work with regional affiliate The Atlantic Convenience Stores Association where he sat as board chair.

“Government is not as aware of the convenience store sector as they should be, given the amount of revenue we deliver and the number of

CONVENIENCE & CARWASH CANADA

5

people employed or benefitting from ing staff tested and certified is that the industry,” he says, commenting should a problem arise, the owner that it’s more important now than ever and management have performed to have a strong national voice. Over due diligence. This may assist if there the years Canada’s C-store community are legal ramifications such as liability has been organized along provincial or fines.”

Scholten says the CCSA is currently and regional lines. Now with the CSSA coming to the fore, Scholten’s job is to working on a large slate of issues that meld the group into a coast-to-coast have considerable impact on both framework that will work alongside the independent and chain operators.

These include areas like healthy food four established trade groups. options, alcohol restric“Coming from a retions, adult media, enertailer’s perspective I know “With retailers aware gy and the environment, how lonely it can be. Havand active we can as well as credit-anding just one voice to govmove forward to debit card costs, lottery ernment can lead to a ‘why remove obstacles and fireworks sales and bother’ frame of mind. to business and tobacco.

With an association bemake government He concludes that hind you there is the powmore accountable. the organization’s goal er of the group and this is Today the industry is is to create a grassroots what gets things done.” comprised of 25,000 network within the CThere’s more to membusinesses and over store community that bership with the CCSA. 165,000 workers will engage retailers on For example, the associanationally. This is the the issues facing them tion has a media strategy kind of strength that as business people and in the event of a provincial can deliver the kind as an industry. “With reissue like a minimum wage of impact necessary tailers aware and active increase or illegal tobacco to get organizations we can move forward sales, or a federal move and regulatory bodies to remove obstacles to on taxation. “We are able to sit up and take business and make govto develop an organized notice.” ernment more accountand informed approach able. Today the industry for any matter which is key is comprised of 25,000 to any communication isbusinesses and over sue. We then work with 165,000 workers nationally. This is the the membership to keep everyone on kind of strength that can deliver the message. We can also assist when it’s kind of impact necessary to get orgajust one operator that is finding themnizations and regulatory bodies to sit selves under the media spotlight due up and take notice.” to problems like workplace safety or a “We provide a forum for retailers to robbery,” says Scholten. discuss issues, share concerns and reThe CCSA is also a great resource ceive information and education with for education. The Responsible Rerespect to the Canadian convenience tail Training program is viewed as a store industry.

We also promote and watershed online support tool for foster professional business practices, the industry. Employees just access the site (www.ccsa.insightu.com) to standards and ethics throughout the work through one of the subject areas industry and work with other profesavailable. These include topics such sional organizations around the world as proper procedures for selling age- with respect to common convenience restricted products like tobacco, lot- store-related issues,” he says, invittery or alcohol, safe food handling and ing members of the industry to get in drive-off procedures. Here, staff can touch and become part of Canada’s learn processes as well as discovering C-store solution. useful operational techniques and the penalties involved in selling to minors. Visit: www.conveniencestores.ca “Certainly one benefit from hav- for more information.

6 January | February 2012

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Getting To Know OCSA Chair Ron Funk Ron Funk is the owner of Funk Consulting and vice president of special projects at Nicholby’s. He is also the chair of the board of directors of the Ontario Convenience Stores Association and he says he has a long list of things he would like to accomplish in this new role.

“I expect to be judged by our retail and associate members’ views on the value they perceive exists by virtue of their “The board and membership,” says Funk. “I have management of the passion to add value and our association the discipline to ensure that we have done a do so. When our retailers and wonderful job,” supporting vendor community tell he notes. “They me that there is no greater value in have a vision of membership than that provided by a positive future the OCSA, then I’ll know that I’ve state and a accomplished my objective.” keen interest in The OCSA needs to finalize its delivering value. I affiliation with the Canadian Conjust love working venience Stores Association, says with people like Funk. that. I should also “We need to find economies of note that I feel scale through affiliation and we very fortunate that need to simplify associate member Rob Kadlovski at participation while adding addiNicholby’s has tional value,” says Funk. “We need afforded me the to foster competent responsible time to be involved community retailing. We need to in this way.” make real progress on the beer and wine and contraband tobacco files.”

For the past three years, Funk Consulting has provided consulting services to the OCSA on a variety of subjects.

“Prior to the opening of my consulting practice, I was a vendor whose company had a high dependency on the C-Store channel,” says Funk. “At that time, I was involved with a

number of like-minded folks who worked on the establishment of We Expect ID and on the concept of expanding the few regional associations that existed at that time into a cohesive national association.”

Funk says he is excited about becoming the chair of the OCSA board of directors.

“The board and management of our association have done a wonderful job,” he notes.

“They have a vision of a positive future state and a keen interest in delivering value. I just love working with people like that. I should also note that I feel very fortunate that Rob Kadlovski at Nicholby’s has afforded me the time to be involved in this way.”

Funk has been married to his “high school sweetheart” Evelyn for almost 36 years.

“We just love living in the north end of Toronto,” remarks Funk. “We have four daughters, two of whom are married now. We have a one year old dog named Murphy and I golf and ski as frequently as I can but none of my friends have ever accused me of being an athlete and for good reason.”

With a full schedule involving his new role with the OCSA combined with his own company and his work at Nicholy’s there may not be a lot of spare time for Funk to develop his athletic ability but members of the OCSA can rest assured that Funk is ready to fulfill his position as chair of the board and work on his list of things to accomplish on behalf of the association.

CONVENIENCE & CARWASH CANADA

7

by: Angela Altass

C-Store Sales Disappearing in a Puff of Smoke

Contraband

convenience

tobacco store

is

one

of

operations

the

and

most

is

serious

being

issues

cited

by

affecting

the

Canadian

Con v e n ie n c e S t o r e s A s s o c i a t i o n (CCSA) as the main reason beh ind the closure

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8 January | February 2012

number

of

convenience

stores

across

the

“Contraband is having a huge toll on our business through reduced tobacco product sales and, most importantly, in-store traffic, says Michel Gadbois, senior vice president of the Canadian Convenience Stores Association.

“Smokers are a very important part of our clientele. They come more often and buy much more than just tobacco,” he says noting that smokers amid the $2.3 billion convenience store tobacco market buy 67 per cent more product in store and they shop twice the number of categories.

In fact, the CCSA reports that Canada’s convenience retailers are taking a $700 million direct hit from contraband tobacco through lost sales on cigarettes and cigars. As well, the c-store sector is hurt further through the loss of more than $150 million in cross selling opportunities.

In 2010, The Royal Canadian Mounted Police (RCMP) seized approximately 782,000 cartons/unmarked bags of illegal cigarettes, 43,000 kilograms of fine cut tobacco, 5,300 kilograms of raw leaf tobacco and 142,000 illegal cigars in Canada.

Between January and October 2011 the RCMP seized 517,000 cartons/unmarked bags of contraband cigarettes, 38,000 kilograms of fine cut tobacco, 2,200 kilograms of raw leaf tobacco and 945,000 illegal cigars.

Across the country groups allied with organized crime are setting up shop to sell contraband tobacco, says Gadbois, adding that previously the locations were largely in Quebec and Ontario.

Now this move has brought ‘smoke shacks’ to Manitoba as criminal elements begin a larger more national distribution of illegal cigarettes and cigars.

Combating this move Manitoba government officials seized approximately 89,550 cigarettes from the Dakota Chundee Smoke Shop in the Pipestone area, a location just south of the city of Brandon that opened during the fall. On November 28, 2011 Manitoba Finance reported that its special investigations unit seized 54 cartons or 10,800 contraband cigarettes from the same location.

A further six cartons of cigarettes were seized from two individuals leaving the premises. An official with Manitoba Finance told Convenience and Carwash

Canada that the cigarettes did not have Manitoba tax markings or stamps and therefore were not legal to sell or possess in Manitoba.

This move by illegal tobacco sellers moved the CCSA to travel to Winnipeg in early December to help raise the awareness of this serious and growing problem. At the December 5th event Gadbois and CCSA President Alex Scholten pointed out that the Chundee Smoke Shop was selling to minors and offered media video evidence as proof. “This is now an issue for the Provincial Health Minister to address,” reported Gadbois. “These sites are run for the purpose of selling to non-aboriginal customers and they have few if any restrictions. Our membership on the other hand operate as the gate keepers for responsible service where tax bearing products are sold and regulations that seek to protect our children are upheld.”

Addressing the full room at the news conference, Alex Scholten asked The Harper Government to step up and enforce the country’s laws. “We want to be constructive. There is a high de-

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gree of regulation in the tobacco industry due to years of social change.

We feel turning a blind eye to contraband tobacco is counter to these changes and runs in the face of the challenges that have strongly impacted our industry. C-store retailers have been responsible and have incurred tremendous costs in the process.

These contraband sites are making a mockery of the laws put in place to protect the public interest like advertising and display bans and restrictions on the sale of tobacco to minors – they pay no attention to them. This is not just and action must be taken to help an industry that contributes some $16 billion in taxes paid. ” Scholten would like to see the Manitoba Provincial authorities increase the pressure with more seizures done on a weekly basis. Here, the National Coalition Against Contraband Tobacco (NCACT) and the CCSA applaud the government of Manitoba for taking action to seize the cigarettes but cautions that inspecting smoke shacks is only one step in fighting contraband tobacco.

“Smoke shacks like this make a mockery of government tobacco control regulations,” says Gary Grant, a 39-year veteran of the Toronto Police service and spokesperson for NCACT. “We need to make sure that these facilities are inspected to check that they are complying with all laws and regulations, including those for display, labeling, and the collection of government taxes. When they don’t, they should be shut down. Governments must also starve the demand for illegal cigarettes by targeting the supply. This means dealing with the 50 illegal manufacturing facilities that operate within Canada, increasing penalties and enforcement of smuggling, introducing licensing requirements for non-tobacco cigarette manufacturing materials, and improving coordination between different governments and police forces.”

During February of 2011, the Manitoba Finance Special Investigations Unit made three unrelated and separate seizures in Winnipeg. On February 1, 240,000 cigarettes were seized 10 January | February 2012

from a self-storage unit and on February 10, 150,000 cigarettes were seized from a vehicle and self-storage unit.

On February 21, 910,200 contraband cigarettes were seized from a vehicle and a private residence.

“The contraband tobacco issue is extremely serious and increasing in Western Canada,” says Western Convenience Stores Association director Doug Hartl. “If there is no action taken, the contraband tobacco issue will continue to escalate.”

Each carton of cigarettes sold in Manitoba brings in approximately $51.17 in tax revenue, says Gadbois.

“Assuming conservatively that a new smoke shack sells 10 cases, or 500 cartons, a day, the lost daily revenue for the government amounts to $25,000,” says Gadbois. “Over a year that adds up to $9.3 million.”

The RCMP, as well as provincial and municipal law enforcement and government representatives, is working to combat the issue of contraband tobacco in this country.

“The RCMP has a Contraband To-

bacco Enforcement Strategy and is working together with government and non-government agencies to tackle this illicit trade,” says Sergeant Michael Harvey, Customs Policy Analyst with the Customs and Excise Branch of the RCMP. “The RCMP enforces the federal Excise Act 2001 but in each province municipal and provincial law enforcement and ministry of revenue officers enforce the provincial Tobacco Tax Act. We are all working together. For example, in Cornwall, the Cornwall Regional Task Force has officers from the RCMP, Ontario Ministry of Revenue, Ontario Provincial Police, Canada Border Services Agency and Cornwall Police working together and laying charges under provincial and federal tobacco laws. In Valleyfield, Quebec, the RCMP works with the Sureté du Quebec jointly to tackle the tobacco problem.”

The number of illegal tobacco manufacturers fluctuates readily, notes Harvey.

“It is estimated that there are over 60 illegal manufacturers in Canada and approximately 10-12 in the United

States that illegally supply product to Canada,” says Harvey. “Prices of a carton/unmarked bag of illicit cigarettes sell as low as $6 a carton. Compared to the legal cost on average of $80 a carton it is a real challenge to convince people that when they purchase the illicit tobacco they are financing organized crime.”

Between May 2008 and May 2011 at least 56 organized crime groups of various levels of sophistication involving contraband tobacco were disrupted as a result of RCMP investigations across Canada, says Harvey.

“According to the Criminal Intelligence Service Canada 2010 National Threat Assessments, 80 of 631 organized crime groups identified nationally were involved in the illicit tobacco trade,” states Harvey. “Of note, the majority of these tobacco trafficking groups were also active in other forms of criminality such as smuggling and distribution of drugs–primarily marijuana and cocaine and to a lesser extent synthetic drugs, hashish and prescription pills; the smuggling and distribution of other contraband–alcohol and firearms; human smuggling; vehicle theft; and financial crimes– such as payment card frauds, mass marketing frauds and mortgage frauds.”

Realizing further success in the fight against tobacco demands that greater enforcement be placed on the illicit manufacturing process–from suppliers of raw materials to the illicit manufacturers to the large volume distribution networks, states Harvey.

“While enforcement is a critical component of a comprehensive strategy to combat the illicit tobacco trade, enforcement alone will not eliminate the illicit trade and that is why we need to all work together,” says Harvey. “In going forward, other complimentary non-enforcement measures such as public awareness campaigns and strengthened controls over tobacco manufacturing must be evaluated.”

The Government of Canada has committed to tackle contraband tobacco by establishing a new RCMP Anti-Contraband Force of 50 officers, notes Harvey, who says this will build on the progress made since the introduction of the RCMP’s Contraband Tobacco Enforcement Strategy in 2008 to implement additional enforcement measures specifically targeting cross-border smuggling and illicit manufacturing processes.

The Conservative party’s 2011 campaign platform “Here For Canada” refers to contraband tobacco as a massive black market industry that results in huge losses in revenue. It also states that contraband tobacco makes it cheaper and easier for children and teenagers to start smoking.

Gadbois states that the federal government’s

publicity campaign has produced few results and that governments have created the right conditions for contraband tobacco to resurface over the past decade by raising tobacco taxes to record heights while letting illegal smoke shacks operate freely on Native reserves in Ontario and Quebec.

He adds that several provincial governments, “notably in the Maritimes and Western Canada, have ignored common sense and chosen to increase tobacco taxes at a very bad time.”

Gadbois is calling on governments to become much more determined and mobilized against contraband tobacco.

“So far, we see politicians leaving this problem to the police and RCMP who will never have the necessary resources whereas it has much more implications financially, socially and so on,” says Gadbois. “The government could devote more resources to strengthen border security and stop the on-going flow of smuggling by boats. They could invest in advertising campaigns, something that they have never done, to tell Canadians about the dangers. They could stop licensing Native manufacturers who sell their products to illegal smoke shacks. They could also pay more attention to the problem by initiating parliamentary commissions for instance, something that has just been done in Quebec, which is the first time such a review has been done in Canada since the problem resurfaced.”

With more than 50 illegal manufacturers and 300 illegal smoke shacks, the criminal contraband infrastructure is currently strong enough to supply a majority of smokers in Canada, says Gadbois.

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CONVENIENCE & CARWASH CANADA

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Underground Solutions You are reading this article because you are thinking about entering or are already in the retail convenience store and fuel supply business. You already know that there is emphasis and attention being paid to your fuel storage tanks. Why is that?

Everyone has an increased awareness of the environmental issues that are associated with contaminated ground water. Everyone knows that one of the potential hazards associated with contaminated ground water is leaking fuel storage tanks. With the addition of ethanol blends and biofuels it makes for some very interesting product mixes and performance issues that are directly related to fuel storage. Increased awareness of MIC (microbiological internal corrosion) and its effect on metal tanks has owners, lenders, and risk and environmental managers concerned about the inside of their tanks.

Are you building? If you have already chosen a fuel supplier, they may assist you with the logistics of your business.

Otherwise, your money will be well spent on an industry specific design/engineering company or a consultant who will review your ideas and plans. They will tell you what size of tanks you need, where to locate your tanks and where to locate your pumping or delivery islands. They will recommend the industry contacts and contractors and will provide their advice as to product and services selection.

You do have choices in regards to new tanks. Today’s market offers steel tanks that are coated, jacketed or wrapped to protect against external corrosion and fibreglass tanks that are corrosion free inside and out. In most Canadian provinces and jurisdictions double wall tanks have been legislated although there are still a few that permit single wall tanks. As a result of the added security and piece of mind that corrosion resistant secondary containment provides, double wall fibreglass tanks have become the standard of most Canadian oil companies, fuel retailers and environmentally conscious organizations.

Upgrading? Again there are choices. If you have existing single wall steel or fibreglass tanks that need to be upgraded to double wall or if you have single or double wall steel tanks that need to be replaced due to leaks or potential leaks from corrosion; you can buy steel tanks that need to be cathodically protected or new, corrosion

Are you building a new con venience store wit h retail fuel ser vices?

Are you buying a busine ss with existing fuel services and need to upgra de your storage tanks?

Do you a lready own or o perate a conven ience store bu siness or a chai n of business es that need sto rage tan k upgradin g? This article f ocuses on under ground storage tanks and if an y of these qu estions address es your situation then read on. CONVENIENCE & CARWASH CANADA 

13

resistant fibreglass double wall tanks.

Installing new tanks will most likely require a temporary closure of your entire operation during the installation and construction phase of your upgrade. You will need to permit the construction, repave your lot and redo your landscaping. Another choice is to upgrade your existing tanks while they are still underground. There are optimal solutions in the marketplace

their business.

If you are building a new site make sure that you know how long your new tanks and equipment will last, what the manufacturer’s warranties are, and what the costs of installation are. Be aware of the maintenance and testing cost of corrosion protection and what your annual insurance costs will be. If you are in an upgrade situation you will decide if you want to replace the

There are optimal solutions in the marketplace today that can turn your existing tanks into leak free, corrosion resistant double wall tanks that meet double wall legislation as well as ethanol and biofuel storage requirements. today that can turn your existing tanks into leak free, corrosion resistant double wall tanks that meet double wall legislation as well as ethanol and biofuel storage requirements. This upgrade can be completed while your convenience store and your fuel pumps are still operating, maintaining your customer loyalty and retaining

TM

14 January | February 2012

old tanks with new ones or have them upgraded with the economic alternative of an in-situ upgrade.

Which ever way you consider upgrading your tanks it is in your best interests to discuss your needs and situation with a reputable company who will provide you with the best alternative and the best solution.

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by Jeff Weber

Unlike everyone else that knocks on your door I am not going to try to sell you a load of expensive equipment and a false sense of security so you can feel safe at night. I’m telling you right now to forget everything you know about operating your site and listen to this: a. The price of gas is extremely high and everyone hates you for it b. You are most likely losing close to $2,000.00 on every million litres you pump c. Your leak detection system will most likely not work and you could lose everything you own You can do one-of-two things at this moment.

1. Run as far away as you can (I recommend running somewhere warm in the winter season!)

2. Stop giving away your gas and properly monitor your site to protect your investment and future and make everyone think you are the most honest retailer around.

Okay, so if my methodology is correct the only people left to read this sentence are the ones that are interested in what I have to say: A proper fuel management and leak detection program is not a cost. It is an investment in your future, and if you design and manage it properly it will provide a return on investment.

Think of your new leak detection program like a sandwich: you can pick any kind you like as long as it has two pieces of bread.

First thing you need is the bottom slice, which I like to call leak detection.

If you try to make a sandwich without a bottom slice you may be crazy as

You May Be Crazy!?

Own a gas station?

Answer the following questions truthfully: 1. Measurement Canada calibrates your pumps for you Yes

No

2. Dipping your tank once a week is adequate leak detection Yes

No

3. A blinking red light on your monitoring system is a nuisance Yes

No

4. You have no idea what your inventory loss is year-to-date Yes

No

5. A pressure test is an acceptable way to test your tanks Yes

No

6. You are the coolest person on earth Yes

No

If you answered ”Yes” to the last question you may be crazy. We all know that rocker Lenny Kravitz is the coolest person on Earth! If you answered ”No” to the first five questions then please stop reading this and write your own article.

continued on page 19 CONVENIENCE & CARWASH CANADA

17

18 January | February 2012

eventually everything will be turned upside down and it won’t be pretty! For example: As of 2005 over 450,000 tanks were confirmed to be leaking in the U.S. You’re crazy if you think it can’t happen to you.

You can use any kind of bread you like for your sandwich however, I recommend a chapati bun because they are so good and they are shaped like a perfect little triangle. For your monitoring system I recommend using one of the three most common, including secondary containment.

If you don’t have it already, this system requires that you remove your current system and install a full double wall tank and piping system.

Secondary containment system (double wall) For any of you who think you have a double wall system because the person you bought the site from told you that, you may be crazy and should have your head/site inspected. If you know 100 per cent you have a double wall tank and line system and have never had the system inspected..... You guessed it.... crazy! A secondary containment system is only as good as the single wall sumps and monitoring system which are supposed to alert you to a problem. Don’t think for a second it’s some kind of foolproof magical system with fairies inside making sure that everything is working wonderfully and you’ll never have a problem. If you think I’m over exaggerating you’re crazy… I hear it at least once a week! (No I don’t hear fairies)

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Secondly, as an alternative to the first you can effectively monitor your single wall system with one of the following:

Electronic monitoring If you have a fancy electronic box on the wall and think that box has all the right parts and programming to monitor the site secretly behind the scenes...you may be crazy.

Most likely it is just dipping your tanks real fancy-like with typed numbers on that cash register paper which I would never want to use in an emergency.

Unless the electronic monitoring system provides you with a report that says “pass,” there is absolutely no leak detection test taking place. Further, even if it’s doing a leak detection test on the tank you may be crazy if you think the piping is being monitored (where most leaks happen).

WHAT KIND OF PIPING DO YOU HAVE? a. Suction system: This means if you have ever opened up the front cover on your pump you will see a rubber belt and a motor....If you have never opened up the front of your pump you’re crazy!

Unless you have electronic leak detection equipment in the sump you should check inside on a regular basis to ensure there is no product leaking from mechanical joints. Anyway, the electronic monitoring system you installed for you pump doesn’t cover your single wall suction lines unless you paid a ton of money for the gold-plated platinum edition which would include upgrading your pumps and POS system to conduct a continuous statistical inventory leak detection test (CSLD). b. Pressure system: This means you have a pump called a submersible turbine pump (STP) at the tank which sucks the product out of the tank and pushes it to the dispenser. In layman’s terms you will have an approximately two- foot round diameter circle or a 2 x 2 square in your parking lot. If you have one of these you have a pressure system which I am 90 per cent sure is not being monitored by your electronic system. If it is covered by your monitoring system you would know because most likely the alarm is going off all the time.

Statistical Inventory Reconciliation (SIR): This is a third party system which uses mathematical and statistical laws to monitor your tanks and lines, however not all systems or vendors are the same. Make sure you use one that is certified as a leak detection test. If you think that dipping your tanks and subtracting the fuel you sold that day is the same as SIR you’re crazy! If you are a vendor of this service and think that you can do an accurate statistical method of leak detection with historical data and no record of calibration or compliance testing… you’re crazy!

Enough of the bottom bun… Let’s get to the meat! Or for vegetarians or vegans, I recommend the Portobello mushrooms because I don’t believe anyone can really say

CONVENIENCE & CARWASH CANADA

19

they like a tofu sandwich (tastes like dirty socks). Actually, If you like tofu maybe you should stop reading my article. Meat lovers continue.

Think of the gas at your site like the delicious centre of your sandwich and you would bite someone’s finger off if they tried to take it. You need to make sure that where the gas leaves your system there is no error. I talk to people everyday who spend the majority of their time wondering when the best time to buy fuel is...they are constantly watching the rack price of fuel to try and time or determine when the price will be low and they can fill their tanks...they are neurotic about this! On the other side of the patty, they have no idea that they are giving fuel away...crazy! They have: No idea when their pumps were last calibrated Think that Measurement Canada did it for them. (Measurement Canada does not care if you are losing fuel.

As long as you are within a LARGE tolerance they will do nothing and move

on. If you are outside the tolerance or a majority of your pumps are shorting the consumer they will put a bag on the nozzle and tell you to have it calibrated.

Tell me that they had new pumps installed recently (usually means a year or two) FYI... new pumps wear quicker than old pumps.

In layman’s terms, you need to stop pumping away your profit. If you sold gold for a living you would ensure the scale is accurate so you know that the gold quantity you buy and sell is accurate.

Calibrate your pumps!

The absolute most basic leak detection method of manual reconciliation to the most expensive electronic system will not work unless the pump meter calibration variable is removed from the equation. If that still doesn’t make you want to immediately pick up the phone and call the person with the ad associated with this article (me) I have something else to tell you. The federal

Passion with Excellence.

Same Quality, New Era.

government just passed a new law called The Fairness at the Pump Act, itself an amendment to the Weights and Measures Act, which requires that you have your pumps certified every two years by an approved provider.

In conclusion, no sandwich is complete without the whipped cream. If you thought I was going to say the top bun you need to think more about presentation. Don’t be pigeonholed by the norm and think that this leak detection and calibration thing is just another expense for your business. A proper leak detection and calibration program will make you feel good because you are helping to protect the environment... it is important! You’re still crazy! A good leak detection and calibration program will provide a means of protection against the unthinkable leaking system and optimize the performance of your business. Your inventory loss rate is going to go down (for most–you will finally know and track your loss rate) and your customer throughput is going to go up because you are the most honest retailer around with that nice fancy Measurement Canada sticker on your pump!

Regain your sanity and pump profitably my friends!

Jeff Weber is the national sales director for Tanknology Canada a Division of Englobe Corporation

Find out more at turtlewaxpro.com About Tanknology Tanknology specializes in inventory loss reduction, leak detection, and compliance testing for national, regional and independent retailers across Canada through specialized technology. Tanknology employs the most advanced volumetric True Zero calibration technology and the most globally recognized leak detection technology Vacutect to save customers thousands of dollars a year in lost revenue.

For more information or a no obligation assessment please contact me directly at jweber@tanknology.ca 20 January | February 2012

Jeff Mount

“Estate and Business Planning”

By Garratt Wootton

Equipment Leasing…

TheLessorEvil As a follow-up to last issue’s “Cash is King” piece, this article showcases one of the cash flow solutions that should be considered when making a large equipment purchase.

22 January | February 2012

The day has finally arrived… those two rusted old pumps in front of my store need to be replaced and I’m in desperate need of a new Point-ofSales System (POS). After contacting a few of the equipment suppliers I found in this magazine, it turns out my new equipment with installation is going to cost me roughly $58,000. That is more than I make in a year!

A younger and less educated version of me would have kicked the stones and gawked at the number. “I know those new pumps will make my station look more appealing to my customers, and the POS system will save me close to eight hours of inventory counting each week but I am not prepared to spend $58,000…I would, but it is going to take me two years to save up enough money just to purchase the equipment.”

So the penny saving begins. I am now putting away $5.00 from every sale I make so that way two years from now I will hopefully have accumulated enough funds to purchase the pumps and POS system my location needs.

Twelve months into saving, one of my

rusted pumps stops working completely. I can now only pump half as much gas as I used to and it is going to take me an additional six months to reach my $58,000 target. If only there was a better option….

“Lease is More” Leasing allows you to experience the benefits of your new equipment and pay for it over time without hurting your cash flow.

When I bought my $25,000 car, I only needed to pay a small amount upfront; five-to-10 percent of the cost, and the dealership let me pay the remainder in monthly installments. Leasing the equipment for your business is the same idea. The $58,000 being spent on two new pumps and a POS system is really going to benefit my business for the next 10-15 years. Typical equipment leasing lets you spread the $58,000 over three-to-five years with only a small portion due upfront. The monthly payments being made toward your equipment count as operating expenses and may have a positive effect on the amount of your taxable income.

The Biggest Benefit of Leasing is the Fact You Get Your Equipment Today If I had used equipment leasing instead of trying to save up cash to purchase the pumps and POS system, my business would have been better off. I would not have spent any time trying to save up for the equipment. Instead, I would have asked my supplier about

their leasing options and entered into one of their rent-to-own programs.

My new equipment would have been installed on day one and I would have had the benefits of two new working pumps plus the eight-hours-per-week in savings I get from my POS System.

The impo rtant po ints to c leasing e onsider w quipment hen are: 1. INTEREST RATE – Tod ay’s industry are approxim leasing rate ately eight s – 14% a. This seem s high howe ver, the sec equipment. urity is the There is no title registry, If you don’t no hassle. pay, you lose the equipm 2. Term – ent.

The length of the lease a. It is impo rtant to ensu re the life o ment is long f your equip er than you r lease term want to be . You do no paying for y t our POS syst years if you em for five think you’ll n e ed a new on years. e in three 3. End-of -Term Opt ions – It is know wheth important to er you own the equipm of the term ent at the e nd a. Buy-Out at fixed pric e = Rent-to-Ow equipment n – own a b. Straight R fter fixed timeframe ental – rent as used, ne equipment ver own In conclusio n, equipme nt leasing is get the equ ipment You a great way Need Now! ers or indust – Ask your su to ry leasing sp ppliecialists, kn and protect ow your op your Cash F ti ons, low.

Garratt Wo otton is ma nager of fin SITE Capita ancial prog l Inc. rams

with

I would have used the additional savings and revenue to make the monthly payments on my equipment, completely eliminating the savings cycle whereby I would have had to run a half-operational facility. Equipment leasing truly is the lessor evil vs. cash.

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CONVENIENCE & CARWASH CANADA

23

Who’s in Your Wallet?

Credit Card Canada pays some of the world’s highest transaction costs for credit cards.

Do you know who’s in your wallet?

It’s fair to say that few Canadian merchants believe they are paying reasonable prices for card services. Until recently it was difficult for merchants to even learn just how much they were paying, period. Moves by The Retail Council of Canada (RCC), The Canadian Convenience Stores Association (CCSA) and The Canadian Federation of Independent Business (CFIB) have now pushed the Bureau of Competition Policy and the federal minister of finance to review the fees banks and card companies like Visa and MasterCard charge for services such as credit and debit.

Canadian small businesses pay among the highest credit card processing fees in the world.

These fees are about one-and-a-half per cent-tothree per cent of the transaction per sale. Fees 24 January | February 2012

for “premium” credit cards, like Visa Infinite or MasterCard World Elite are even higher. Consider that merchant credit card fees for a $400 sports jacket purchase could be as high as $12.

The same purchase would see much lower fees (0.12 cents) if customers paid by debit card, which is operated by Interac, a non- profit organization that manages Canada’s low, single-fee debit system. The transaction fees are eventually fed back to consumers because these get embedded into the purchase price over time and Canadians end up paying for borrowing costs whether they use a credit card or not.

Last year, following strong lobbying on behalf of Canada’s small business owners, Finance Minister Jim Flaherty announced a finalized Code of Conduct for the credit and debit card industry.

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According to groups like the CFIB and the Canadian Council of Grocery Distributors (CCGD), this Code will help increase transparency and restore fairness to small businesses and consumers in their credit and debit card transactions.

David Wilkes, senior vice president CCGD, says “The PAC (Payments Accountability Council) remains focused on three key principles needed in the Canadian payments system. There is a need to provide clarity for both consumers and merchants. There is a need to provide merchants with effective tools to manage costs associated with debit and credit cards.

Further, there is also a need to ensure that the costs built into the system through loyalty and other programs are paid for by those who introduce and benefit from these costs”

Principles in the Code: • Requirements for more transparency and information disclosure about transaction costs • Proper notice provisions to merchants about contract changes and an ability to exit a contract without penalty • Issuance of premium cards only on request • Ability for merchants to offer a variety of discounts for cash or debit • Provision banning competitive cobadged cards • Disallowing negative optioning In another move to assist merchants with high credit card fees, the CFIB launched a campaign that asked customers to consider paying with cash or debit. Within the Code of Conduct, banks were obligated to offer Canadians Interac services if they wished to provide a standalone debit card to go along with their credit card.

Caveat Emptor Banks are now seeking to offer their own debit brands outside of Interac.

CIBC recently launched a new card that offers both Visa credit and debit products in addition to Interac debit.

After questions were raised, CIBC indicated that all Canadian debit transactions would be run through 26 January | February 2012

the Interac network and its 0.12cent fee. Online and international purchases however, would use the Visa debit and its higher fee structure.

This would mean that some Canadian merchants conducting business either online or over the phone, could not know if they were paying higher fees. Now, thanks to the Code, higher fees are only charged if the merchant specifically requests it from the service provider.

Furthermore, Dan Kelly, the CFIB’s senior vice president of legislative affairs says, “The Bureau is calling for the Competition Tribunal to strike

of sales are generated using a credit card. Given the sales totals of $32 billion and an average transaction cost of roughly 1.75 per cent (C-stores pay an average 0.9 per cent on non-gas purchases and 1.9 per cent on purchases that include gas) C-store merchants are paying more than $112 million each year to offer credit card services to customers.

The bottom line on credit card fees is that these business costs won’t go away anytime soon. “There are some compelling reasons why we continue to accept credit cards at convenience stores,” says Scholten. “There is the

“These premium card customers are just the ones a retailer wants to see. They spend more frequently and their purchases tend to be larger.” down the “honour all cards” rule that maintains if a merchant accepts one of Visa or MasterCard’s credit cards, it must accept all cards, including those with very high fees. In addition, it is seeking to end a rule that prevents merchants from adding a small surcharge to a purchase to cover the higher cost of a premium card.”

Among the most important provisions of the Code for the credit-anddebit card industry, is a provision allowing firms to exit their electronic payment processing contracts with acquirers or resellers without penalty within 90 days of an unscheduled rate change or the introduction of a new fee.

This followed complaints from merchants who reported being gouged on for among other things, excessive fees on leasing equipment and misleading information on exit penalties.

While C-stores are not in a position to cease using a major point of convenience for Canadians, says CCSA President Alex Scholten, the credit card and debit fees have to be in line with services offered. “If there are higher fees to be paid by operators they should receive some of the benefits. This is not happening with the premium cards where the cardholder gets to book flights and the merchant gets to pay more for the sale.”

The CCSA reports that 20 per cent

convenience factor and this goes to the heart of what we do. There is also the loyalty aspect of these cards that bring customers to our gas pumps and there is the fact that to a certain extent they make life easier because there is less cash to handle and accounting can be simplified.”

Visa Canada’s Michael Bradley agrees and further suggests that credit cards have been good for business generally. In fact, he states that the long term 20 per cent growth in the Canadian economy is in direct relation to electronic methods of payment. He points out that premium card users tend to be in higher income brackets. “These premium card customers are just the ones a retailer wants to see. They spend more frequently and their purchases tend to be larger.”

Still, the merchant should be able to decide if they want the added expense and should be free from contracts that gouge and misinform.

Certainly change is in the wind. Will Canadians use less plastic when they go out to shop? Not likely. Will operators get a better handle on high credit card fees? “Yes,” says Scholten. “But operators must stay vigilant and let banks know they have to be more responsive to the needs of small business.”

When Chip & Pin Come to Town With 60,000 ATMs staring down massive change to their technology systems by the end of next year, stakeholders need to be aware of some critical shifts in behavior and responsibility.

28 January | February 2012

With 60,000 ATMs across the country needing critical upgrades to comply with new security features required by The Interac Association of Canada by the end of next year, the countdown is now on to meet that fast approaching target.

Currently, debit and credit cards carry a magnetic strip on the back of the cards, which harbor sensitive data that identifies both the customer and their personal identification number (PIN). However, this has proven relatively simple to copy and counterfeit. Once thieves obtain this data, they can deplete the ATM customer’s bank account faster than an ATM can dispense cash. To combat this, two new security features, Europay MasterCard Visa (EMV) and Encrypted Pin Pad (EPP,) will now be required on all ATM machines and POS terminals.

As of December 31, 2010, Interac reported that 96 per cent of deposit-taking ATMs were already upgraded to be EMV-compliant.

CONVENIENCE & CARWASH CANADA 

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EMVCo, a body collectively owned by American Express, JCB, MasterCard and Visa, has created a global standard for credit and debit payment cards based on chip card technology. This will affect all stakeholders across the country.

EMV-compliant chip cards can be found in over 65 countries. Both these cards and the number of terminals continue to grow. EMVCo reports that as of September 2010, more than one billion EMV cards and 15.4 million EMV terminals were active worldwide, includThe cost to upgrade can fall on the merchant, although ing Europe, most sometimes the ATM provider will cover the costs, of the Middle East which range from $1,000-to-$1,500. and Asia, Mexico and parts of Africa, which have already (or are in the process of) deployed EMV compliance. In the United States, the compliance process is on the horizon, and will become inevitable once the major credit card companies shift liability from the card issuer to whichever party in the payment chain is not EMV-compliant.

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EMV has been on a global uptick, as thieves get smarter, using both stealth hardware and physical tactics to steal money from bank account holders. Skimming devices have popped up across Canada at alarming rates. In 2010, Interac reported $119 million lost to debit card fraud. While this only accounts for one per cent of cash transactions on their network, it’s a cost Interac would no doubt like to pass along to the merchant. And by employing the EMV upgrade in Canada, the liability will shift directly to them.

Canadian banks seemed to have both the means and strategy to implement this upgrade quicker than non-deposit ATM companies (often referred to as “white label” ATMs). As of December 31, 2010, Interac reported that 96 per cent of deposit-taking ATMs were already upgraded to be EMV-compliant.

To the ATM user, this means marginal change in how they complete their transaction. For the ATM owner however, it can equate to thousands of dollars in fraud charges or being denied transactions, rendering the ATM useless.

Since the first chip debit card transaction occurred in 2008, financial institutions have taken the brunt of the burden to comply with EMV (called CHIP and PIN technology in Canada). The changeover to EMV is a small microchip embedded in debit cards, which stores and processes data, creating an added level of protection for the consumer against skimming or counterfeit cards.

This requires hardware and software upgrades to older ATMs, and is not a kit that the store-owner can purchase and do on their own.

Deadlines, costs and requirements differ from POS-to-ATM; credit card-to-debit card, and merchant-to- issuing bank. To try to simplify what it means for merchants, we’ll target each product separately.

Interac ATM Transactions All non-deposit taking ATM companies claim they are on track for 100 per cent completion by December 31, 2012.

This is positive because there is a significant loss in revenue if they aren’t.

When the ATM is not upgraded, it is turned off.

The deadline to comply for Interac transactions at the ATM is December 31, 2012. After that time, no transactions will be processed on the network, rendering the ATM effectively useless.

Magnetic strips will continue to be carried on the back of the debit cards for use in other countries that do not employ EMV, but will no longer be accepted at ATMs within Canada.

Currently, if an ATM is not upgraded to CHIP and PIN on the Interac network, the issuing bank (also called “acquirer”) is responsible.

The upgrade comes by way of software and hardware to the actual ATM terminal.

The cost to upgrade can fall on the merchant, although sometimes the ATM provider will cover the costs, CONVENIENCE & CARWASH CANADA

31

which range from $1,000-to-$1,500. Can Do Cash, with a fleet of approximately 850 terminals, charge customers $1,200 to upgrade and report 100 per cent of their customers have to be migrated to EMV technology. Constantine Jeha, VP of sales and marketing, cites “parts were a problem as there was a shortage from the manufacturer”.

On the other hand, DirectCash Payments Inc, Canada’s largest white-label ATM company, with over 8,000 ATMs on their network, charge only merchants that own the machine, though they do offer a payment plan. Jeff Palinka, the EMV project manager, employed a specialized team of EMV technicians to handle the number of upgrades and locations across Canada. “We were strategic as we could see this migration coming based on other countries.”

Their hiccup to comply, he admits “was minimized given we started deploying EMV upgradeable ATM terminals years ahead of our competitors.”

With only 125 ATMs, the smaller firm JackCash is bearing the upgrade costs. Director of JackCash Michael Sainchuk, acknowledges “the two biggest challenges have been time and the money involved. Each machine can cost as much as $1,000 to upgrade. As a small, growing company, being forced to meet this standard has come with a large investment into just maintaining business.”

All non-deposit taking ATM companies claim they are on track for 100 per cent completion by December 31, 2012. This is positive because there is a significant loss in revenue if they aren’t. When the ATM is not upgraded, it is turned off. This means no transactions can be processed.

32 January | February 2012

ATM processors had to be at 50 per cent compliance by December 31, 2010 or face fines of $100 per terminal by that date, and increased to $500 per terminal in 2011.

Some terminals (typically older models) can’t be upgraded, due to incompatible hardware and software. In this case, the merchant has two options: a) purchase or lease an EMV-compliant ATM, which may or may not require a new processing contract, or b) stop processing on December 31, 2012, which may be in breach of contractual obligations with the ATM provider.

Two of Canada’s largest ATM manufacturers, GRG International and Triton Systems, have prepared for this migration given their activity in other countries already EMV-compliant. Vern McLean, the Canadian sales manager at Triton, warns “their main concern is the last minute crunch as a lot of ISOs are waiting until the end of the year to finish their EMV upgrades” order the required parts are their biggest challenge. “Some customers are virtually completed with their upgrades while others are just starting” says McLean . This will lead to a mad rush to get an adequate inventory of hardware and a sufficient number of ATM technicians to deploy the upgrades.

To the end-user, the newly upgraded EMV terminals will mean added safety. To complete a transaction with a CHIPenabled card, the card will be held in the reader while the transaction is being completed, instead of swiping. Most issuing banks have already rolled out CHIP cards to their customers, and it’s simply a change in habit in inserting versus swiping.

In Summary Customers will find their confidence in the payment systems increasing with EMV compliance.

You should have already been contacted by the processor of your ATM machine to determine if your terminal is upgraded or requires an upgrade. If a new contract is required, make sure you read it thoroughly and understand all the costs or fees associated with the new agreement. It seems fair to warn that if something comes for free, there are corners cut to recoup the cost.

Failure to comply with the mandated upgrade is more than just your ATM no longer processing any transactions. You may still be bound to the terms of your contract you have with your ATM processor. Remember that there is a timeline for completion, and as it nears, parts and service will become a barrier.

Once you have your ATM machine upgraded, ATM PG_HI manufacturers recommend that you employ an ongoCCWC_Sept2011_HALF RES.pdf 1 8/4/2011 2:18:45 PM ing maintenance schedule, which includes special card reader cleaners to remove debris. Depending on how much traffic your ATM sees, cleaning should be once a week for card readers for high-volume transactions, and at minimum once a month.

Credit Card ATM Transactions While EMV was developed by Europay, MasterCard, and Visa, they are not the body requiring the ATM machines to be upgraded. They are simply making the recommendation. In doing so, they have shifted the liability in 2010 for any fraudulent charges to the merchant or “owner” of the ATM. Prior to this, it was the cardholder who was responsible for the loss.

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POS (Debit Terminals) including Pay-At-The-Pump Terminals:

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Interac has also mandated these forms of payment processing be EMVcompliant, but have extended the deadline until December 31, 2015.

The same will apply to hardware, software and liability. On that date, all non-CHIP-enabled devices will be disconnected.

CONVENIENCE & CARWASH CANADA

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Bang For Your Buck:

New Trends in Fireworks The best show in town just got bigger and brighter As a supplier I have enjoyed selling the amazement and wow of fireworks.

Customers use fireworks several times a year and want the best show that money can buy. They are also becoming more sophisticated in their buying styles and use the latest technology to help them out. In this article I’ll highlight a few of the growing trends and give you a snapshot of how suppliers are expanding their product lines and using the latest technology to offer customers the best buying experience.

Expand the Variety of Effects Fireworks explode in many different ways.

Every effect looks different but recently, more have been added to the firework makers palette. Manufacturers have also learned to use a combination of effects to produce the best display in a consumer item. You’ll see fireworks that spin, whistle, pop, spark, bang, and even swim! Every effect has a name to it. In multi-shot cakes there are a few new effects. “Timed Rain” is a new crackling effect. Another new effect that until recently, was only seen in professional fireworks is called “Falling Leaves”. These are small pieces of paper that burn various colours.

They’re given this name because of the falling leaf effect that’s created as the paper slowly floats down. It’s a very calming effect!

Low level fountains have a variety of sparks with their own labels ranging from Pine to Chrysanthemum, each one producing an effect quite different from one another.

Lower Priced High Performance Items Suppliers are working hard to give consumers the best bang for their buck. There has been a steady increase in lower-priced firework products and you’ll find several multishot cakes, comets, bombshells, and fun novelty products all introduced in the past year with a lower price point. Regardless of whether the customer has just a few dollars or hundreds, there are products to suit their budget!

34 January | February 2012

Shaped Fireworks Attracting consumers to buy the plethora of fireworks is not an easy task. Through the years label designs have evolved to be bright and fun so that buying fireworks is almost as fun as shooting them off! There are a few suppliers who started to change the shape that the firework comes in. Until recently multi shot cakes were only available in cubic or rectangular packaging.

They later became available in triangle-and-X shapes. Now they have new exciting firework shapes that include battleships, cats, ghosts, UFOs, and even a deck of cards(complete with club, heart, spade, and diamond shapes), castles, Roman theatre, carved pumpkins and more! With every different shape comes a performance that’s very different from one another! There are faces that strobe, battleships that explode in the air and cats that breathe fire. It’s just as exciting to sell these as they are for customers to use!

QR Codes You’ve likely seen these magical little funny square codes all over the place but never realized what they were called. Quick Response (QR)Codes can be scanned with a smart phone and link the consumer to a phone number, website, etc. They can be seen on billboards, advertisements, vehicles, store front windows, business cards and on consumer products.

Fireworks are starting to become available with the QR code so that all a consumer needs to do is scan the code on their smart phone and watch the video of that firework! Customers get to evaluate the product before they buy, ensuring that they buy with confidence and have a great show. There are up-selling opportunities as customers will convince themselves to buy the bigger item. Customer service is even easier as you won’t need to spend time selling the products as the customers will already know what they do!

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Novelties–Lower Energy Products Backyards in small communities may not have the room required by some fireworks. Suppliers have met this demand by creating lower energy products that use less height in their performance and therefore don’t require as much horizontal space.

Fountains have been dramatically improved with a wide variety of awesome ground effects, enough to satisfy even the biggest firework connoisseur. There are small single-shot items resembling Halley’s Comet or single-shot bombshells that resemble the larger ones. There are even smaller ground use items that include miniature moving novelties! It’s amazing how much fun is packed into such a low energy novelty item!

Other Growing Trends in Fireworks Customers and retailers are all about making the sale cycle quick and easy. Family fireworks packs are pre-assembled shows designed to a particular price point. Distributors are introducing a larger selection of family fireworks packs in different price points to combine the ease of buying with the convenience of a preassembled fireworks show.

Work with your fireworks supplier and they will help you maximize your shelf space with the products that your customers will continue to enjoy!

36 January | February 2012

2

2012 Carwash BUYERS GUIDE Service and Product

Some are in-bay automatic, touchless or coin-operated. Some are triplethreat “playahs” with C-stores and gas stations on site, while others are more modest cornerstone members of their communities.

Whatever form they take, the Canadian carwash industry is here to stay. With demand driven largely by new car sales, consumer income and healthy locations, our labour-intensive industry shows no signs of slowing down, despite regional fluctuations.

With major success in the west and southwestern Ontario, the chains continue to experience growth, even as independents seek out new business opportunities. Though it may change form, trends will come and go, the carwash will always be a community mainstay.

With that in mind, we’re proud to introduce the last installment of our Carwash Buyers’ Guide, which contains everything you need to know about establishing, maintaining and expanding your wash business. Part of start up is support. Part of growth is connection. Following that train of thought, it’s logical then, to seek out support with like-minded individuals.

That’s why it’s important you consider joining groups like the Western Convenience Stores Association and others that engage in knowledge transfer and mutual support. Together we can grow stronger together.

Gentle folk…start your engines.

CONVENIENCE & CARWASH CANADA

37

YOU DO HAVE A CHOICE INDUSTRY UPDATE

What are car wash owners saying about the Washworld Razor?

ause they have the “We bought the Razors mostly bec latest technology. antage because The Virtual Attendant is a huge adv s. Our hine you don’t have to baby-sit the mac them in our ting put for us customers have thanked wash.”

Greg Thompson Mass Avenue Car Wash ple and service are “The machine is awesome, the peo excellent piece of an is second to NOBODY. The Razor equipment.”

Scott Ford Soapy Sadies Car Wash

Is the choice between High Velocity and Razor going to be difficult?

Maybe, but the good news is that we aren’t going to stop making one system only to re-introduce it later.

You’ll always have a choice and that’s a good thing.

Give Washtech a call and we can help you make the right choice.

Exceptional service, premium parts, and world class carwash equipment.

It’s the Why the rave reviews for Razor? h Razor features that come standard wit that make the difference...

need to be on site •Virtual Attendant®– eliminates h was to reset the • Smooth radial arch motion & side application • FlexPass® system – One pass top ; increases arch ugh thro go can of anything that thru-put a clean treadle free • VS2® – Vehicle Sizing System, design mal front & rear • Triple pass technology for opti cleaning es need for tires & • Belt drive technology eliminat inner tubes www.washworldinc.com

Contact us today: 403 243-1312 www.washtech.ca

The 2012 Carwash Buyer’s Guide EVERYTHING BOLLARDS & COVERS

1-800-BOLLARDS

One Call. Right Price. FAST!

24370 Northwestern Hwy, Suite 250 Southfield, Michigan 48075 Pete Murphy Tel: 1-800-265-5273 Fax: 248-354-4095 Email: pete@postguard.com www.1800BOLLARDS.com

4700 Osseo Road Minneapolis, MN 55430 Josh Hart Tel: 1-888-368-4403 Fax: 612-588-7660 Email: jhart@airliftdoors.com www.airliftdoors.com

AIR-serv Canada #4-80 Devon Road Brampton, ON L6T 5B3 Frank Merrill Toll Free: 800-263-1429 Tel: 905-458-1695 Fax: 905-791-7382 Email: Frank.Merrill@AIR-serv.net www.AIR-serv.net Allwash 11820 N.W. 37th Street Coral Springs, Florida 33065 Ian Burton Tel: 855-255-9274 www.allwashinc.com allwashsales@gmail.com

2500 West Front Street Statesville, NC 28677 Joey Stilley Toll Free: 800-438-3028 Tel: 704-871-9141 Fax: 704-871-9101 Email: jstilley@autec-carwash.com www.autec-carwash.com Belanger Inc. 1001 Doheny Court Northville, MI 48167 Jay Dayak Tel: 248-349-7010 Fax: 248-349-2309 Email: jdayak@belangerinc.com www.belangerinc.com

Blendco Systems 1 Pearl Buck Court Bristol, PA 19007 Brent McCurdy Tel: 800-446-2091 Fax: 215-781-3601 Email: blendco@blendco.com www.blendco.com

Canadian Car Care 26 Taber Road.

Rexdale, On M9W 3A5 Tel: 416-745-1808 Fax: 416-749-1727 Email: todd@canadiancarcare.ca www.canadiancarcare.ca

Cleanrite Products Inc. #2-19522, 96th Ave Surrey, BC V4N 4C3 Louise/George Porter Tel: 604-888-6829 Fax: 604-888-6849 Email: portwest@telus.net Con-Serv Mfg P.O. Box 6160 Lakeland, FL 33813 Stan Royal Toll Free: 800-868-9888 Tel: 863-644-6925 Fax: 863-644-2304 Email: info@con-servwater.com www.con-servwater.com

Containment Solutions Halifax, NS Randy Murphy Tel: 877-CSI-TANK Email: rmurphy@csiproducts.com www.containmentsolutions.com Cummins-Allison ULC 6725 Millcreek Drive, Unit 2 & 3 Mississauga, ON L5N 5V3 Harry Patrinos Toll Free: 800-499-6191 Tel: 905-814-6184 Fax: 905-814-6182 Email: hpatrinos@cumminsallison.ca www.cumminsallison.ca

Custom Kraft Industries Inc. 4611 West Bethany Road.

N. Little Rock, AR 72117 Gary Wirges Toll Free: 800-869-1448 Tel: 501-955-5959 Fax: 501-945-3408 Email: info@customkraft.com www.customkraft.com D&S Car Wash Equipment Company 4200 Brandi Lane High Ridge, MO 63049 Drew Dressler Tel: 636-677-3442 Fax: 636-677-4105 Email: ddressler@dscarwash.com www.dscarwash.com DA Lincoln Pump Service & Supply 102 Paramount Road Winnipeg, MB R2X 2W3 Doug Lincoln Tel: 204-632-8002 Fax: 204-633-5455 Email: doug@dalincoln.com www.dalincoln.com DRB Systems Inc. PO Box 550 Uniontown, OH 44685 Becky Dismukes Toll Free: 800-336-6338 Tel: 330-645-4200 Fax: 330-645-2299 Email: rjdismukes@drbsystems.com www.drbsystems.com De Castel (1997) Inc. 11, 720 Ph. Panneton Montreal, QC H1E 4G4 Michael Keys Toll Free: 800-531-5492 Tel: 514-648-5166 Fax: 514-643-0856 mikekeys@lave-auto.com www.lave-auto.com Delcan Products Ltd. 1409 5th Ave Fort Macleod, AB T0L 0Z0 Patrick De Leeuw Tel: 403-553-3632 Fax: 403-553-3660 Email: info@delcanproducts.com www.delcanproducts.ca Diamond H20 N1022 Quality Drive/PO Box 170 Greenville, WI 54942 Paul Kalscheur Tel: 866-757-9287 Fax: 920-757-5819 Email: pkalscheur@diamondh2o.com www.diamondh2o.com CONVENIENCE & CARWASH CANADA

39

The 2012 Carwash Buyer’s Guide Door Masters #6, 4830, 78 Street Red Deer, AB T4P 2B3 Dan Murdock Toll Free: 800-886-9409 Tel: 403-347-8670 Fax: 403-341-4630 www.sunshinedoor.com Epic Car Wash Supply Ltd. Unit #120, 6753 Graybar Rd. Richmond, BC V6W 1H7 Dan Findlay Tel: 604-357-3500 Fax: 877-687-3742 Email: dan@epiccarwashsupply.com www.epiccarwashsupply.com Exact One Ltd. 4631 Manitoba Road SE Calgary, AB T2G 4B9 Rick Goodwin Toll Free: 800-492-4226 Tel: 403-287-9411 Fax: 403-214-5999 Email: rickg@exacta.com www.exacta.com Extrutech Plastics Inc. 5902 West Custer Street Manitowoc, WI 54220 Scott Charles Toll Free: 888-818-0118 Tel: 920-684-9650 Fax: 920-684-4344 info@epiplastics.com scharles@epibp.com gsheehy@epibp.com www.epiplastics04.com Hamilton Manufacturing Corp.

1026 Hamilton Drive Holland, Ohio 43528 Tim Morgan Tel: 419-867-4858 Fax: 419-867-4850 Email: sales@hamiltonmfg.com www.hamiltonmfg.com Haviland Contoured Plastics 421 Ann St NW Grand Rapids, MI 49504 Mark Petzold Tel: 616-364-3111 Fax: 616-364-8679 Email: markp@havilandusa.com www.havilandusa.com/index.php/hosemanufacturing

40 January | February 2012

Huron Valley Sales 6032 Schooner St. Belleville, MI 48111 Rick Metz Tel: 734-944-5200 Fax: 734-944-5800 Email: rmetz@huronvalleysales.com

Innoplast Inc. 10120 Gottschalk Parkway Chagrin Falls, OH 44023 Brooke Long Tel: 800-516-9287 Fax: 440-543-8661 www.innoplast.com

Istobal USA Corp.

1100 Page Street Bristol, VA 24201 Diane Wood Tel:276-466-3921 Fax:276-466-4256 dianew@istobalusa.com www.istobalusa.com JE Adams Industries 1025, 63rd Ave SW Cedar Rapids, IA 52404 Jennifer Bender Toll Free: 800-553-8861 Tel: 319-363-023 Fax: 866-252-6694 Email: jbender@jeadams.com www.jeadams.com

Juice Air Products 280 Wildcat Rd. Toronto, ON M3J 2N5 Jamie Sugar Tel: 647-247-1147 Email: jamie@juiceairproducts.com www.juiceairproducts.com

Laguna LTD. Andy Pazz PO Box 301085 Portland, OR 97294 Tel: 888-467-6100 Fax: 503-256-5863 Email: sales@laguna-ltd.com www.laguna-ltd.com

Kesseltronics Systems 5212 Rte. Harwood Vaudreuil-Dorion, QC J7V 0K2 Jan Van Kessel Tel: 450-458-8826 Fax: 450-458-0769 Email: jan@kesseltronics.com www.kesseltronics.com

Kleen-Rite Corp.

PO Box 886 Columbia, PA 17512 Tel: 800-233-3873 Email: customerservice@kleen-ritecorp.com www.kleen-ritecorp.com LSI Industries Inc. 10 000 Alliance Road Cincinnati, OH 45242 Minda Matthews Tel: 513-372-3373 Fax: 513-984-1335 Email: info@lsi-industries.com www.lsi-industries.com

Lustra™ Professional Car Care Products 1997 American Blvd.

De Pere, WI 54115 Kelly Anderson Toll Free: 800-225-2231 Tel: 920-337-2175 Fax: 920-337-9410 Email: kanderson@LustraBear.com www.LustraBear.com MacNeil Wash Systems 90 Welham Road Barrie, ON L4N 8Y4 Sue Chappel Tel: 800-361-7797 Fax: 705-722-0582 Email: sue@macneilwash.com www.macneilwash.com

Maritime Car Wash Sales & Services Ltd. 4905 Highway #2 Wellington, NS B2T 1B6 Gordon Ryan, Grant Shaw Toll Free: 888-775-8383 Tel: 902-861-4747 Fax: 902-861-1651 Email: mar.car@ns.sympatico.ca www.maritimecarwash.ca

The 2012 Carwash Buyer’s Guide Mark VII Equipment Inc. 5981 Tennyson Street Arvada, CO 80238 Kay Heiter Toll Free: 800-525-8248 Tel: 303-423-4910 Fax: 303-430-0139 Email: markvii@markvii.net www.markvii.net Branch Offices: Calgary and Toronto Company name: Mark VII Canada Axel Dyckerhoff Tel: 866-658-9274

National Pride Equipment 1266 Middle Rowsburg Road Ashland, OH 44805 Charles Collins Toll Free: 419-289-2886 Fax: 419-281-5266 Email: ccollins@nationalpridecarwash.com www.nationalpridecarwash.com Nustar Inc. 1425 Stagecoach Road Shakopee, MN 55379 Toll Free: 800-800-9274 Tel: 952-445-8295 Fax: 952-445-0231 Email: iburton@nustarinc.com www.nustarinc.com

Oasis Car Wash Systems 1909 E 12th Street Galena, KS 66739 Mitch Wade Tel: 800-892-3537 Fax: 620-783-5735 Email: mwade@oasiscarwashsystems.com www.oasiscarwashsystems.com P.D. McLaren Limited 5069 Beresfond Street Burnaby, BC V5J 1H8 Tel: 604-437-0616 Fax: 604-434-9120 Email: pdmvancouver@pdmclaren.com www.pdmclaren.com PDQ Manufacturing Inc. 1698 Scheuring Road De Pere, WI 54115 Gerry Hanrahan Tel: 920-983-8333 Fax: 920-983-8330 Email: Gerry.hanrahan@pdqinc.com www.pdqinc.com

Panther Wash Equipment Ltd. 4-210-48th Street East Saskatoon, SK S7K 6A4 Kelly Wilkinson Toll Free: 877-228-1688 Tel: 306-242-6622 Fax: 306-934-8204 Email: Kelly@pantherwash.com www.Pantherwash.com PECO Car Wash Systems 244 Rex Blvd.

Auburn Hills, MI 48326 Terry McGuire Tel: 248-299-5800 Fax: 248-299-9001 Email: sales@pecocarwash.com www.pecocarwash.com

Portwest Wash Systems #2-19522, 96th Ave Surrey, BC V4N 4C3 George/Louise Porter Toll Free: 877-574-7072 Tel: 604-888-6829 Fax: 604-888-6849 Email: portwest@telus.net Post Guard by Encore Commercial Products 24370 Northwestern Hwy, Suite 250 Southfield, Michigan 48075 Shari Bence Tel: 1-866-737-8900 Fax: 1-248-354-4095 Email: shari@postguard.com Proto-Vest Inc. 7400 N Glen Harbor Blvd.

Glendale, AZ 85307 Kim Balli Toll Free: 800-521-8218 Tel: 623-872-8300 Fax: 623-872-6150 Email: info@protovest.com www.protovest.com

Pumps & Pressure Inc. 7018 Johnstone Drive Red Deer, AB T4P 3Y6 J. E. (Jack) Tremain Toll Free: 888-430-9359 Tel: 403-347-9770 Fax: 403-343-7922 Email: jack@pumpsandpressure.com www.pumpsandpressure.com

PurClean/PurWater 3315 Orange Grove Avenue North Highlands CA 95660 Gary Hirsh Toll Free: 800-818-8868 Tel: 800-818-8868 Fax: 916-978-9995 Email: ghirsh@purclean.com www.purclean.com

Reclaim Equipment Company 407, 4th Ave S W New Prague, MN 56071 Brian Dohm Tel: 952-758-4865 Fax: 952-758-3697 Email: brian@autowashsystems.com www.Reclaimequip.com

RYKO Manufacturing 1500 SE 37th St. Grimes IA 50111 Tony Braida Tel: 515-986-3700 Fax: 515-986-2217 Email: sales@ryko.com www.ryko.co Sonny’s Enterprises Inc. 5605 Hiatus Road Tamarac, FL 33321 Robert Picard Toll Free: 800-327-8723 Tel: 954-467-1203 Fax: 800-495-4049 Email: sales@sonnysdirect.com www.Sonnysdirect.com Standard Change Makers Inc. 3130 North Mitthoeffer Road Indianapolis, IN 46235 Mike Coons Tel: 317-899-6966 Fax. 317-899-6977 Email: sales@standardchange.ca www.standardchange.com Branch offices: Montreal, Quebec PRT Standard Services Lachine, QC Paul Thompson Tel: 514-502-0124 Email: sales@standardchange.ca

CONVENIENCE & CARWASH CANADA

41

The 2012 Carwash Buyer’s Guide Steamericas Inc. 20620 Leapwood Ave. Ste. E. Carson, CA 90746 Yujin Yoo Tel: 310-327-8900 Fax: 866-275-3582 Email: yyoo@steamericas.com www.steamericas.com Transchem Inc. 1225 Franklin Blvd.

Cambridge, ON N1R 7E5 Nathan Ewing Toll Free: 800-265-9100 Tel: 519-740-0150 Fax: 519-740-2008 Email: newing@transchem.com www.transchem.com

SIONAL

PROFES

Turtle Wax Industrial 625 Willowbrook Center Parkway Willowbrook, IL 60527 Randy Wingert Tel: 708-924-5006 Fax: 630-455-3851 Email: rwingert@turtlewax.com www.turtlewax.com Unitec Electronics 7125 Troy Hill Drive Elkridge, MD 21075 Toll Free: 800-4UNITEC Tel: 443-561-1200 Fax: 410-579-6827 Email: marketing@unitecelectronics.com www.unitecelectronics.com Upwardor Corp 8025 Lakson Road Milton, Ontario L9T 5C4 Sean Saliba Tel: 905-876-3667 Fax: 905-876-3533 Email: pad@upwardor.com www.upwardor.com Ver-Tech Labs 6801 Bleck Drive Rockford, MN 55273 Gillian Christianson Tel: 877-866-9742 Fax: 763-559-1438 Email: gcristianson@ver-tech.com www.vtlvehiclecare.com

42 January | February 2012

WashCard System 2289 East Cedar Street, Suite 104A Lino Lakes, MN 55038 Ryan Carlson Tel: 888-439-5740 Fax: 888-439-5740 Email: info@washcard.com www.washcard.com

Washtech Ltd. #335, 3750, 46th Ave SE Calgary, AB T2B 0L1 Kevin Turner/ Troy Berry Tel: 403-243-1312 Fax: 403-243-1301 Email: info@washtech.ca www.washtech.ca Wash World Group Inc. 111-1919-27 Ave N.E Calgary, AB T2E 7E4 Scott Gaalaas Tel: 403-250-1374 Fax: 403-250-1088 Email: Scott@washworldgroupinc.com www.PDQINC.com Washworld Inc. 1755 E Matthew Drive DePere, WI 54115 Rich Andreas Toll Free: 888-315-7253 Tel: 920-338-9278 Fax: 920-338-9790 Email: randreas@washworldinc.com www.washworldinc.com Webco Lighting 1576 Kirkpatrick Way London, Ontario N6K 5A3 Dave Bowen Tel: 519-657-2106 Fax: 519-657-8849 Email: db@webcolighting.com www.webcolighting.com Branch Offices: Webco Lighting Products Courtice, Ontario Brian Nicol Tel: 905-440-4331 Ext 2 Email: bn@webcolighting.com www.webcolighting.com Western Carwash Association 950 Glenn Drive, Suite 150 Folsom, CA 95630 Christina Shupe Toll Free: 800-344-9274 Tel: 916-235-4135 Fax: 916-932-2289 Email: info@wcwa.org www.wcwa.org

Western Oil Services Ltd. 19840 57A Avenue Langley, BC V3A 6G6 Jeff Upward Tel: 604-514-4787 Fax: 604-514-4688 Email: jupward@westernoilservices.com www.westernoilservices.com Wynd Star Doors by Rytec One Cedar Pkwy Jackson, WI 53037 Tom Zimmerman Tel: 262-677-9046 Fax: 262-677-2058 Email: tzimmerman@rytecdoors.com www.wyndstardoors.com

Xpressystems, Inc 407, 4th Ave S W New Prague, MN 56071 George Pawlik Tel: 952-758-4865 Fax: 952-758-3697 Email: George@xpreswash.com www.XpresWash.com ZSI 45065 Michigan Avenue Canton, MI 48188 Tom Wright Toll Free: 800-323-7053 Tel: 734-844-0055 Fax: 734-844-0066 twright@zsi-inc.com www.zsi-inc.com

Branch Office: Foster Manufacturing 2324 W. Battlefield Rd. Springfield, MO 65807 Tom Wright Tel: 866-918-3003 Email: foster@couplers.com www.couplers.com

The 2012 Carwash Buyer’s Guide Air Compressors Canadian Car Care D&S Car Wash Equipment Company JE Adams Industries Portwest Wash Systems Sonny’s Enterprises Inc. Western Oil Services Ltd. Air Doors Airlift Doors Inc. Istobal USA PECO Car Wash Systems Portwest Wash Systems Air Fresheners Canadian Car Care Cleanrite Products Inc. Juice Air Products Kleen-Rite Corp.

National Pride Equipment Oasis Car Wash Systems Portwest Wash Systems Sonny’s Enterprises Inc. Air Systems Components Canadian Car Care Alarms Kesseltronics Systems Arches, Curtains D&S Car Wash Equipment Istobal USA MacNeil Wash Systems National Pride Equipment PECO Car Wash Systems Sonny’s Enterprises Inc. Arches, Rinsing Allwash Belanger Inc. D&S Car Wash Equipment Istobal USA MacNeil Wash Systems National Pride Equipment PECO Car Wash Systems Sonny’s Enterprises Inc. Western Oil Services Ltd. Arches, Washing Allwash Belanger Inc. D&S Car Wash Equipment Istobal USA MacNeil Wash Systems National Pride Equipment PECO Car Wash Systems Sonny’s Enterprises Inc. Western Oil Services Ltd. Arches, Waxing Allwash Belanger Inc. D&S Car Wash Equipment

Istobal USA MacNeil Wash Systems National Pride Equipment PECO Car Wash Systems Sonny’s Enterprises Inc. Western Oil Services Ltd. Auto Tellers Allwash D&S Car Wash Equipment Istobal USA Exact One Ltd. Hamilton Manufacturing Corp.

Kesseltronics Systems Kleen-Rite Corp.

National Pride Equipment Oasis Car Wash Systems Portwest Wash Systems Sonny’s Enterprises Inc. Unitec Electronics Automatics, High Pressure Touch Free Allwash AUTEC Inc. Belanger Inc. D&S Car Wash Equipment Istobal USA Mark VII Equipment Inc. National Pride Equipment Oasis Car Wash Systems PDQ Manufacturing Inc. Portwest Wash Systems Sonny’s Enterprises Inc. Washworld Inc. Wash World Group Inc. Western Oil Services Ltd. Automatic, Friction AUTEC Inc. Belanger Inc. D&S Car Wash Equipment Istobal USA MacNeil Wash Systems Mark VII Equipment Inc. National Pride Equipment Portwest Wash Systems RYKO Manufacturing Sonny’s Enterprises Inc. Washworld Inc. Wash World Group Inc. Western Oil Services Ltd. Boom Assemblies Canadian Car Care Custom Kraft Industries Inc. D&S Car Wash Equipment Istobal USA Kleen-Rite Corp.

National Pride Equipment Portwest Wash Systems Sonny’s Enterprises Inc. Western Oil Services Ltd. Brushes, Foaming Canadian Car Care

Custom Kraft Industries Inc. D&S Car Wash EquipmentIstobal USA Kleen-Rite Corp.

National Pride Equipment Portwest Wash Systems Sonny’s Enterprises Inc. Western Oil Services Ltd. Brushed, Mechanical D&S Car Wash Equipment Istobal USA MacNeil Wash Systems National Pride Equipment Sonny’s Enterprises Inc. Brushes, Replacement Allwash Canadian Car Care D&S Car Wash Equipment Istobal USA Kleen-Rite Corp.

MacNeil Wash Systems National Pride Equipment Sonny’s Enterprises Inc. Western Oil Services Ltd. Buffers Sonny’s Enterprises Inc. Buffing Pads Kleen-Rite Corp.

Sonny’s Enterprises Inc. Istobal USA Buildings, Carwash Airlift Doors Inc. AUTEC Inc. Belanger Inc. D&S Car Wash Equipment Istobal USA Delcan Products Ltd. Extrutech Plastics Inc. Innoplast Inc. Oasis Car Wash Systems Portwest Wash Systems Sonny’s Enterprises Inc. Buildings, Oil Change Innoplast Inc. Buildings Glass Istobal USA Bus Washes Belanger Inc. Extrutech Plastics Inc. Istobal USA National Pride Equipment Western Oil Services Ltd. Canopies Canadian Car Care JE Adams Industries National Pride Equipment Sonny’s Enterprises Inc. Webco Lighting

Cash Registers DRB Systems Inc. Exact One Ltd. Kesseltronics Systems Sonny’s Enterprises Inc. Chamois Cleanrite Products Inc. Istobal USA JE Adams Industries Kleen-Rite Corp.

Changers Canadian Car Care D&S Car Wash Equipment Istobal USA Hamilton Manufacturing Corp.

Kleen-Rite Corp.

National Pride Equipment Oasis Car Wash Systems Portwest Wash Systems Standard Change Makers Inc. Wash World Group Inc. Chemical Dispensing Systems Canadian Car Care Cleanrite Products Inc. Exact One Ltd. Huron Valley Sales Istobal USA Kleen-Rite Corp.

Lustra Professional Car Care MacNeil Wash Systems National Pride Equipment Sonny’s Enterprises Inc. Chemical Mixing Systems Blendco Systems Canadian Car Care D&S Car Wash Equipment Istobal USA Lustra Professional Car Care National Pride Equipment Sonny’s Enterprises Inc. Chemicals AUTEC Inc. Blendco Systems Canadian Car Care Cleanrite Products Inc. Epic Car Wash Supply Ltd. Istobal USA Kleen-Rite Corp.

Lustra Professional Car Care National Pride Equipment Oasis Car Wash Systems Portwest Wash Systems RYKO Manufacturing Sonny’s Enterprises Inc. Transchem Inc. Ver-Tech Labs

CONVENIENCE & CARWASH CANADA

43

The 2012 Carwash Buyer’s Guide Chlorinators National Pride Equipment Clamping Equipment ZSI Coin Acceptors Canadian Car Care D&S Car Wash Equipment Istobal USA Exact One Ltd. JE Adams Industries Kleen-Rite Corp.

National Pride Equipment Portwest Wash Systems RYKO Manufacturing Sonny’s Enterprises Inc. Unitec Electronics Coin Counters and Sorters Canadian Car Care Cummins-Allison ULC Kleen-Rite Corp.

National Pride Equipment Sonny’s Enterprises Inc. Computer Systems Exact One Ltd. Hamilton Manufacturing Corp.

Kesseltronics Systems PDQ Manufacturing Inc. Sonny’s Enterprises Inc. WashCard System Consulting Services Airlift Doors Inc. Exact One Ltd. National Pride Equipment Portwest Wash Systems Sonny’s Enterprises Inc. Washworld Inc. Webco Lighting Control Systems Airlift Doors Inc. DRB Systems Inc. Exact One Ltd. Kesseltronics Systems MacNeil Wash Systems National Pride Equipment Sonny’s Enterprises Inc. Standard Change Makers Inc. Conveyor Systems/ Tunnel Wash Systems Belanger Inc. Istobal USA Kesseltronics Systems MacNeil Wash Systems Mark VII Equipment Inc. National Pride Equipment Oasis Car Wash Systems PECO Car Wash Systems RYKO Manufacturing Sonny’s Enterprises Inc. Western Oil Services Ltd.

44 January | February 2012

Correlators Belanger Inc. Istobal USA MacNeil Wash Systems PECO Car Wash Systems Sonny’s Enterprises Inc. Decals, Vinyl Graphics AUTEC Inc. Canadian Car Care D&S Car Wash Equipment Innoplast Inc. National Pride Equipment Sonny’s Enterprises Inc. Deionizing Systems Diamond H20 Huron Valley Sales PurClean/PurWater Sonny’s Enterprises Inc. Detailing Supplies Canadian Car Care Kleen-Rite Corp.

Steamericas Inc. Sonny’s Enterprises Inc. Door Openers Airlift Doors Inc. National Pride Equipment Portwest Wash Systems Upwardoor. Corp Doors, Overhead Airlift Doors Inc. Oasis Car Wash Systems Portwest Wash Systems Upwardoor Corp Wynd Star Doors by Rytec Doors, Vinyl Airlift Doors Inc. Belanger Inc. Delcan Products Ltd. Extrutech Plastics Inc. National Pride Equipment Oasis Car Wash Systems Upwardoor Corp Wynd Star Doors by Rytec Doors, Wind Airlift Doors Inc. Kleen-Rite Corp.

MacNeil Wash Systems National Pride Equipment Upwardoor. Corp Wynd Star Doors by Rytec Drums & Accessories Airlift Doors Inc. Dryers/Blowers AUTEC Inc. Belanger Inc. Canadian Car Care D&S Car Wash Equipment

Istobal USA JE Adams Industries Kleen-Rite Corp.

MacNeil Wash Systems National Pride Equipment Oasis Car Wash Systems PECO Car Wash Systems Portwest Wash Systems RYKO Manufacturing Washworld Inc. Western Oil Services Ltd.

Glass Treatments Canadian Car Care

Extractors Kleen-Rite Corp.

Sonny’s Enterprises Inc.

Heaters, Infrared Airlift Doors Inc. Huron Valley Sales Istobal USA Oasis Car Wash Systems

Financial Services D&S Car Wash Equipment Company

Heaters, Electric D&S Car Wash Equipment Huron Valley Sales Heaters, Gas D&S Car Wash Equipment Company Huron Valley Sales

Fittings Canadian Car Care National Pride Equipment ZSI

Heaters, Radiant D&S Car Wash Equipment Istobal USA Huron Valley Sales Kleen-Rite Corp.

Oasis Car Wash Systems

Floor Mats Kleen-Rite Corp.

Heaters, Space, Huron Valley Sales

Fragrance Dispensers Cleanrite Products Inc. JE Adams Industries Kleen-Rite Corp.

National Pride Equipment Oasis Car Wash Systems Portwest Wash Systems Sonny’s Enterprises Inc.

Heaters, Water D&S Car Wash Equipment Istobal USA Huron Valley Sales Kleen-Rite Corp.

National Pride Equipment Oasis Car Wash Systems

Fragrances Canadian Car Care Cleanrite Products Inc. JE Adams Industries Kleen-Rite Corp.

Lustra Professional Car Care National Pride Equipment Portwest Wash Systems Sonny’s Enterprises Inc. Gauges Canadian Car Care National Pride Equipment Sonny’s Enterprises Inc. Western Oil Services Ltd. Gear Boxes National Pride Equipment Sonny’s Enterprises Inc. Glass Cleaners Blendco Systems Canadian Car Care Cleanrite Products Inc. Kleen-Rite Corp.

National Pride Equipment Portwest Wash Systems Sonny’s Enterprises Inc.

Hoses Canadian Car Care Custom Kraft Industries Inc. D&S Car Wash Equipment Company Haviland Contoured Plastics Kleen-Rite Corp.

National Pride Equipment PECO Car Wash Systems Portwest Wash Systems Sonny’s Enterprises Inc. Western Oil Services Ltd. Hose Accessories Canadian Car Care D&S Car Wash Equipment Istobal USA Haviland Contoured Plastics JE Adams Industries Kleen-Rite Corp.

National Pride Equipment Sonny’s Enterprises Inc. Western Oil Services Ltd. Hoses, Vacuum Canadian Car Care D&S Car Wash Equipment Istobal USA Haviland Contoured Plastics JE Adams Industries

The 2012 Carwash Buyer’s Guide Kleen-Rite Corp.

National Pride Equipment Portwest Wash Systems Sonny’s Enterprises Inc. Western Oil Services Ltd.

RYKO Manufacturing Sonny’s Enterprises Inc. Unitec Electronics WashCard System Wash World Group Inc.

Hydraulic Fluid Kleen-Rite Corp.

Sonny’s Enterprises Inc.

Pet Wash Equipment & Supplies Blendco Systems Cleanrite Products Inc. Exact One Ltd. Extrutech Plastics Inc. Innoplast Inc. Istobal USA Kleen-Rite Corp.

National Pride Equipment Portwest Wash Systems

Hydraulic Systems Istobal USA PECO Car Wash Systems Sonny’s Enterprises Inc. Lighting AUTEC Inc. Istobal USA Kleen-Rite Corp.

National Pride Equipment Webco Lighting Locks Canadian Car Care Kleen-Rite Corp.

National Pride Equipment Western Oil Services Ltd. Mat Cleaners Istobal USA Kleen-Rite Corp.

National Pride Equipment Sonny’s Enterprises Inc. Metering Devices National Pride Equipment Western Oil Services Ltd. Mitts Belanger Inc. Sonny’s Enterprises Inc. Money Handling Equipment Cummins-Allison ULC Exact One Ltd. Hamilton Manufacturing Corp.

National Pride Equipment Sonny’s Enterprises Inc. Standard Change Makers Inc. Unitec Electronics Odor Control Cleanrite Products Inc. Laguna LTD. National Pride Equipment PurClean/PurWater Sonny’s Enterprises Inc. Payment Systems DRB Systems Inc. D&S Car Wash Equipment Company Exact One Ltd. Kesseltronics Systems National Pride Equipment

Pit Cleaners Kleen-Rite Corp.

Laguna LTD. National Pride Equipment Sonny’s Enterprises Inc. Polishing Systems AUTEC Inc. National Pride Equipment PECO Car Wash Systems Sonny’s Enterprises Inc. Power Pressure Systems Inc. Canadian Car Care Pressure Washers Canadian Car Care Kleen-Rite Corp.

National Pride Equipment PurClean/PurWater Steamericas Inc. Sonny’s Enterprises Inc. Protectants AUTEC Inc. Blendco Systems Canadian Car Care Cleanrite Products Inc. Innoplast Inc. Kleen-Rite Corp.

National Pride Equipment Sonny’s Enterprises Inc. Ver-Tech Labs Pumps Belanger Inc. Canadian Car Care Innoplast Inc. Istobal USA Kleen-Rite Corp.

National Pride Equipment Oasis Car Wash Systems Portwest Wash Systems Sonny’s Enterprises Inc. Washworld Inc. Western Oil Services Ltd.

RFID Technology DRB Systems Inc. Exact One Ltd. Hamilton Manufacturing Corp.

Kesseltronics Systems Sonny’s Enterprises Inc. Unitec Electronics WashCard System Reclaims Systems Allwash Con-Serv Mfg D&S Car Wash Equipment Istobal USA Huron Valley Sales Laguna LTD. National Pride Equipment Oasis Car Wash Systems PurClean/PurWater RYKO Manufacturing Sonny’s Enterprises Inc. Regulators Canadian Car Care Kleen-Rite Corp.

National Pride Equipment PECO Car Wash Systems Sonny’s Enterprises Inc. Relays Canadian Car Care Kesseltronics Systems National Pride Equipment Sonny’s Enterprises Inc. Reverse Osmosis/ Spot Free Rinse Allwash Canadian Car Care Con-Serv Mfg Custom Kraft Industries Inc. D&S Car Wash Equipment Istobal USA Diamond H20 Huron Valley Sales Kleen-Rite Corp.

MacNeil Wash Systems National Pride Equipment Oasis Car Wash Systems PurClean/PurWater Sonny’s Enterprises Inc. Washworld Inc. Roller Dollies Belanger Inc. Rust Inhibitors Belanger Inc. National Pride Equipment Portwest Wash Systems Safes Canadian Car Care D&S Car Wash Equipment Istobal USA Kleen-Rite Corp.

National Pride Equipment Safety Devices Innoplast Inc. Sonny’s Enterprises Inc. Self Serve Equipment and Supplies Canadian Car Care Cleanrite Products Inc. Custom Kraft Industries Inc. D&S Car Wash Equipment Hamilton Manufacturing Corp.

Istobal USA JE Adams Industries Kesseltronics Systems Kleen-Rite Corp.

Mark VII Equipment Inc. National Pride Equipment Oasis Car Wash Systems Portwest Wash Systems RYKO Manufacturing Western Oil Services Ltd. Shampoo, Upholstery & Carpet Blendco Systems Canadian Car Care Cleanrite Products Inc. JE Adams Industries Kleen-Rite Corp.

National Pride Equipment Oasis Car Wash Systems Portwest Wash Systems Steamericas Inc. Ver-Tech Labs Signs Allwash Canadian Car Care D&S Car Wash Equipment Innoplast Inc. Istobal USA Kleen-Rite Corp.

Lustra Professional Car Care National Pride Equipment Portwest Wash Systems Sonny’s Enterprises Inc. Webco Lighting Software DRB Systems Inc. Exact One Ltd. Kesseltronics Systems Sonny’s Enterprises Inc. WashCard System Sponges Canadian Car Care Cleanrite Products Inc. Steam Cleaning Systems Steamericas Inc.

CONVENIENCE & CARWASH CANADA

45

The 2012 Carwash Buyer’s Guide Surveillance/Security/ Camera D&S Car Wash Equipment Company Exact One Ltd. Kleen-Rite Corp.

National Pride Equipment Oasis Car Wash Systems Sonny’s Enterprises Inc. Swivels Canadian Car Care D&S Car Wash Equipment Istobal USA Kleen-Rite Corp.

National Pride Equipment Portwest Wash Systems Sonny’s Enterprises Inc. Western Oil Services Ltd. Tanks, Mixing Canadian Car Care Kleen-Rite Corp.

National Pride Equipment Sonny’s Enterprises Inc. Tanks, Storage Canadian Car Care Containment Solutions D&S Car Wash Equipment Istobal USA Huron Valley Sales Kleen-Rite Corp.

National Pride Equipment Sonny’s Enterprises Inc. Western Oil Services Ltd. Tanks, Water Canadian Car Care Containment Solutions D&S Car Wash Equipment Istobal USA Huron Valley Sales Kleen-Rite Corp.

National Pride Equipment PurClean/PurWater Sonny’s Enterprises Inc. Thermostats Huron Valley Sales Sonny’s Enterprises Inc. Timers Canadian Car Care Istobal USA JE Adams Industries Kleen-Rite Corp.

National Pride Equipment Portwest Wash Systems Sonny’s Enterprises Inc.

46 January | February 2012

Tire Cleaner Applicators Belanger Inc. Canadian Car Care JE Adams Industries MacNeil Wash Systems National Pride Equipment Oasis Car Wash Systems PECO Car Wash Systems Portwest Wash Systems Sonny’s Enterprises Inc.

Truck Washers Airlift Doors Inc. Belanger Inc. Canadian Car Care Extrutech Plastics Inc. Istobal USA Kleen-Rite Corp.

MacNeil Wash Systems National Pride Equipment Steamericas Inc. Western Oil Services Ltd.

Waxes Blendco Systems Canadian Car Care Cleanrite Products Inc. D&S Car Wash Equipment Istobal USA Kleen-Rite Corp.

National Pride Equipment Portwest Wash Systems Sonny’s Enterprises Inc. Ver-Tech Labs

Tire Cleaners AUTEC Inc. Belanger Inc. Blendco Systems Canadian Car Care Cleanrite Products Inc. D&S Car Wash Equipment Company Kleen-Rite Corp.

Lustra Professional Car Care MacNeil Wash Systems National Pride Equipment PECO Car Wash Systems Portwest Wash Systems Sonny’s Enterprises Inc. Ver-Tech Labs

Vacuums Canadian Car Care D&S Car Wash Equipment Istobal USA Exact One Ltd. JE Adams Industries Kleen-Rite Corp.

National Pride Equipment Oasis Car Wash Systems Portwest Wash Systems RYKO Manufacturing Sonny’s Enterprises Inc. Wash World Group Inc. Western Oil Services Ltd.

Weep Systems Canadian Car Care Con-Serv Mfg D&S Car Wash Equipment Istobal USA Kleen-Rite Corp.

National Pride Equipment Portwest Wash Systems

Tire Inflators Canadian Car Care JE Adams Industries Kleen-Rite Corp.

Sonny’s Enterprises Inc. Tokens Canadian Car Care D&S Car Wash Equipment Istobal USA JE Adams Industries Kleen-Rite Corp.

National Pride Equipment Portwest Wash Systems Sonny’s Enterprises Inc. Towels Canadian Car Care Cleanrite Products Inc. JE Adams Industries Kleen-Rite Corp.

National Pride Equipment Portwest Wash Systems Sonny’s Enterprises Inc. Training Materials Custom Kraft Industries Inc. Transformers Canadian Car Care Kleen-Rite Corp.

National Pride Equipment

Wall Coverings Delcan Products Ltd. Extrutech Plastics Inc. Kleen-Rite Corp.

National Pride Equipment Oasis Car Wash Systems Sonny’s Enterprises Inc. Wands, Self-Serve Canadian Car Care Custom Kraft Industries Inc. D&S Car Wash Equipment Istobal USA JE Adams Industries Kleen-Rite Corp.

National Pride Equipment Portwest Wash Systems Sonny’s Enterprises Inc. Western Oil Services Ltd. Waste Receptacles Kleen-Rite Corp.

Water Softeners/ Treatments Canadian Car Care Con-Serv Mfg D&S Car Wash Equipment Istobal USA Diamond H20 Huron Valley Sales Kleen-Rite Corp.

National Pride Equipment Oasis Car Wash Systems Portwest Wash Systems PurClean/PurWater Wash World Group Inc. Western Oil Services Ltd.

Wheel Washers Belanger Inc. D&S Car Wash Equipment Istobal USA MacNeil Wash Systems National Pride Equipment PECO Car Wash Systems Portwest Wash Systems Sonny’s Enterprises Inc.

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중장기계획으로 캐나다 한인 정치 인 육성에 적극 나서야 할때

It is time to nurture Korean Canadian politicians actively with a medium and long term plan

해외 교역량 1조 달러 돌파로 세계 9대 무역 I was very excited to hear the news from my 국으로 성장했다는 고국의 뉴스를 접한 뒤 매 native country that South Korea has ranked 9th 우 감격스럽고, 또한 60년대말 1억불 수출의탑 among all trading countries with a trillion dollars By John Bok, UKCIC 이라며 전국민이 기뻐하던 옛날의 추억들이 생 President of overseas trade volume. The news reminds me 각나는 것은 우리 한국인의 근면검소를 몸소 of a memory that all Koreans were thrilled after having built a 체험하며 살아왔던 지난날이 있었기에 더욱 의미가 있 tower to commemorate reaching one hundred million dollars 는 것 같습니다. in export in the late 60’s. The memory means a lot because we 고국의 소식만큼 이곳의 한인사회도 커다란 경제적 Koreans were frugal and hardworking in the past. 발전을 이룩하고 있음을 실감나게 느끼고 있습니다 그 I am realizing a great economic development in Korean 예로 고국의 기업들이 온타리오, 알버타, 비시 주 등지 community here in Canada as well as in South Korea. For example, I hear great news that Korean businesses are ag에서 각종 산업에 적극 투자하고, 광구개발, 산림업 등 gressively investing in various industries in Ontario, Alberta, 에 대규모 투자로 자원개발을 서두르고 있다는 반가운 the province of British Columbia and so on, and they hurry 소식들이 들립니다. 저희 한인상공인들도 이들과 함께 up in developing resources by making a massive investment 성장할 수있는 사업에 눈을 돌려야 할 때라 생각됩니다. in mines, forest industries, etc. I think we, Korean Canadian 지난 삼십년은 소매업 등에 치중했던 것을 이제는 고국 businessmen also need to pay attention to businesses that 에서 전공했던 분야를 되살려 생산 설비 등에도 눈을 돌 can grow together with native South Koreans. For the past 려 작으나마 한가지씩 색다른 사업에 관심을 갖는 것도 30years, we have focused on retail businesses, however, it will 유익하리라 봅니다. be beneficial for us to be interested in a non-retail, uncon저희 총연합회는 지난 10년간 한상에서의 역할을 인 ventional business respectively by diverting our attentions to 정받아 지난 11월 한상대회에서 공로패를 수상하였습 production facilities, etc and by utilizing our past work/busi니다. 이는 저희 임원진 그리고 지구협회와 전국의 회원 ness experiences in our homeland.

UKBA was awarded at the convention in November of this 님들의 협조가 있었기에 가능한 것이었습니다. year for our past 10years of contributions to the World Korean 신년도 사업으로 총연합회는 캐나다 연방및 주정부와 Business (Hansang) Convention. It was possible with coop의 포럼과 이들과의 대화를 통하여 우리들의 사업기회 eration from board members, local chapters, and members 를 원활하게 발전시키도록 계속 노력하며 지금까지 미 across Canada. 온적인 한국과 캐나다의 FTA 협상을 적극 추진하도록 As a new- year project, UKBA will continuously make efforts 양국 정부에 주문할 계획입니다. FTA가 타결되면 우리 to expand our business opportunities smoothly by having a 들의 사업이 더욱 다양화 될 것이며 또한 이로 인한 경 forum with Canadian federal and state government and by 제활동이 급물결을 타게 되리라 각계에선 전망하고 있 communicating with government officials. We will also de습니다. 이러한 일들을 추진하다 보면 정관계와의 대화 mand Korean and Canadian government to be active in the 에 우리들의 대변인격인 한인출신 정치인들이 없어서 FTA negotiation. If the FTA agreement is signed, experts from 겪는 애로사항이 많습니다. various fields foresee that our businesses will be diversified, and economic activities will increase rapidly. While we pro우리들도 한인출신 정치인들을 적극 발굴, 후원하여 mote these matters with politicians and government officials 그들이 이 나라의 정치에 참여할 수있도록 할 때가 왔음 in Canada, we would face difficulties due to not having any 을 절실히 느낍니다. 각 지역별로 3-5년 중장기 계획을 Korean Canadian politicians who can be our spokespersons. 수립하여 장래가 촉망되는 2세들을 옹립하여 정계로 보 I strongly feel that it is time to recruit and support young Ko내야 할 것입니다. 우리들의 2세중에는 참으로 명석한 rean Canadian politicians who can participate in the Canadian 두뇌를 가진 훌륭한 인재들이 많이 있습니다. 이들이 이 politics. We should establish a 3-5year, mid to long term plan 사회의 중추적인 역할을 부여받아 한인들의 의견을 전 to help the second generation with bright futures to politi달하고 반영시킬 수 있도록 뒷받침을 해줍시다. 이러한 cal positions. Among our children, there are many talented 일들은 이 나라 한인 최대의 조직인 각 지구협회 및 총 men who are so smart and brilliant. Let’s support them to be 연에서 이끌어야 한다고 믿습니다.회원여러분, 이러한 spokespersons and backbones to represent and reflect our 일들이 결코 쉽지는 않겠지만 그렇다고 불가능한 일은 opinions. As our association is the biggest Korean organization in Canada, I believe that this duty falls on us locally and 아니라고 생각됩니다. 총연의 이러한 행사들에 적극 참 globally. Respective members, this is neither easy nor impos여하고 유익한 의견을 전해주시기 바랍니다. sible. Please participate in these activities aggressively and 며칠 남지않은 2011 년을 의미있게 장식하시고, 새로 provide us helpful advices. 운 2012 년에는 모든 분들의 건강과 가정의 평온을 기 Have a meaningful end of 2011, and I pray for your health 원하며, 성탄과 새해를 다시 한번 축하드립니다.

복종한

캐나다 한인 상공실업인 총연합회(UKBA/KCCIC) 회장 UKBA / KCCIC

and peace in your family in the new- year, 2012. Again, Merry Christmas and Happy New Year!

John Bok President of UKBA / KCCIC

CONVENIENCE & CARWASH CANADA

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해서 워시월드사의 레이저 시스템에 대 요? 세차장 오너들은 무엇이라고 할까

기술이라서 구매했습니 “우리는 레이저 시스템이 가장 최신 다. nt)은 기계를 직접 옆에서 계 원격관리 시스템(Virtual Attenda 속 장점입니다. 고객들도 이 시 지켜보지 않아도 되기 때문에 큰 스템을 하고 있습니다.” 설치한 것에 대해 저희한테 고마워 매스 애비뉴 세차장의 그렉 톰슨씨 서비스도 최고입니다. “그 기계는 정말 대단해요. 직원들과 레이저 시스템은

초고속 세차 시스템과 레이저 초정밀 세차 시스템중 선택하시기가 어려우시다고요? 그러실지도 모르지만 한가지 좋은 소식은 저희는 나중에 다시 도입하려고 하면서 현재의 세차 시스템 공급을 중단하지는 않겠습니다. 귀하께서 항상 선택권을 가지신다는 것은 좋은 일입니다. 워시테크에 전화 주시면 귀하의 올바른 선택을 도와 드리겠습니다.

Is the choice between High Velocity and Razor going to be difficult?

스 세차장의 스코트 포드씨 정말 뛰어난 설비예요.” 소피 새디

호평을 레이저 시스템에 대해서 왜 이렇게 할까요? 그것은 레이저 시스템을 이기 돋보이게 하는 이러한 특징들이 표준 때문입니다.

ant®)- 세차 • 원격관리시스템(Virtual Attend 설비조정을 위한 현장 입회 불필요 • 부드러운 원형 아치 세차 동작 를 통해 일회 • FlexPass® system – 아치형 설비 통과로 상부와 측면 동시 세차 시스템으로 차량 • VS2® - 차량 사이즈 자동 측정 위치 조정 불필요 로 완벽 세차 • 차량 앞과 뒷면은 3회 왕복 기술 움직임 불필요 • 벨트 구동 기술 적용으로 차량

품질 제일주의

www.washworldinc.com

오늘 전화 주세요 50 January | February 2012

www.washtech.ca

누가 귀하의 카드 거래로 이 익을 얻는 지 아십니까?

캐나다는 크레딧 카드 거래 비용으로 세계 에서 최고의 액수를 지불하는 나라 중의 하 나이다. 누가 귀하의 카드 거래로 이익을 얻 는 지 아십니까?

캐나다 상인 중에 카드 서비스를 위해 알맞은 가격을 지불한다고 믿는 사람은 거의 없다고 하는 것이 공평하다. 최근까지도 상인들은 심지어 카드 서비스를 이용한 거래를 위해 얼마를 지불하는 지를 아는 것도 어려웠다. 캐나다 소매 위원회(RCC)에 의해 발의되어 캐나다 편의점 협회 (CCSA)와 캐나다 독립 비즈니스 연합 (CFIB)은 이제 경쟁정책 사무국 및 연방 재무부장 관에게 크레딧과 데빗과 같은 서비스를 위하여 Visa 와 Master카드와 같은 은행과 카드 회사가 부과하는 수수료를 재검토하라고 재촉하고 있다. 캐나다의 스몰 비즈니스들은 세계에서 거의 최고 액수의 크레딧 카드 처리비를 지불한 다. 이러한 수수료는 한 회의 판매 거래당 약1.5 퍼센트에서 3퍼센트이다. Visa Infinite 또는 MasterCard World Elite “프리미엄”크레딧 카드를 위한 수수료는 더 높다. $400의 스포츠 재 CONVENIENCE & CARWASH CANADA

51

킷 거래를 위한 상인의 크레딧 카드 수수료가 높게는 $12도 될 수 있다는 것을 생각해 보 라. 만약 손님들이 캐나다의, 비용이 낮은, 단 일 비용의 데빗 시스템을 관리하는 비영리기 관인Interac사에 의해 운영되는 데빗 카드에 의해 지불한다면 똑같은 거래에 더 낮은 수수 료(0.12 센트). 를 지불할 것이다. 거래 수수료 는 시간이 지나면서 구매 가격에 포함되기 때 문에 결국은 손님에게 넘겨 진다. 그리고 캐 나다인들은 크레딧 카드를 사용하던 하지 않 던간에 차용 비용을 지불하게 된다. 작년에, 캐나다의 스몰 비즈니스 소유주를 위해 강력한 로비가 이루어진 후에 재무부 장 관은 크레딧 및 데빗카드 업계를 위한 완결된 행동 규칙을 발표했다. CFIB과 캐나다 식료 잡화 유통업체 협의회 (CCGD)와 같은 단체 에 따르면, 이 규칙은 스몰 비즈니스와 소비 자의 크레딧 및 데빗 카드 거래에 있어서 거 래의 투명성을 증대시키고 공정성을 회복시 키는 것을 도울 것이다.

CCGD 사의 상무인 David Wilkes씨는 “PAC (지불 책임 협의회)는 캐나다 지불 시 스템 내에 필요한 세가지 주요 원칙에 주력

52 January | February 2012

한다. 소비자와 상인 모두에게 투명성을 제공 할 필요가 있다. 게다가 데빗 및 크레딧 카드 와 관련된 비용을 관리하는 효과적인 도구를 상인들에게 제공할 필요가 있다. 나아가서 충 성도 및 다른 프로그램을 통해 시스템 내에 비용이 포함되어 이러한 비용을 도입하여 이 익을 보는 자들에 의해 지불되는 것h을 보장 할 필요가 또한 있다.”라고 말한다. 규칙 내의 원칙들: • 거래 비용의 투명성 및 정보 공개를 더 많이 할 것을 요구하는 조건 • 계약 변경을 상인들에게 적절히 통지하 는 것에 대한 법적 규정 및 벌금없이 계약을 종료하는 능력 • 요청시에만 프리미엄 카드 발급 • 현금 또는 데빗카드 사용시 상인들이 다양한 할인을 제공할 수 있는 능력 • 경쟁하는 여러 네트워크 중 거래를 선 택할 수 있는co-badged 카드를 금지하 는 법적 규정 • 부정적인 옵션 제공을 불허하는 것

높은 크레딧 카드 수수료를 내는 상인을 돕 기 위한 다른 조치로, CFIB는 손님들이 현금 또는 데빗으로 지불하는 것을 고려하기를 요 청하는 캠페인을 시작했다. 행동 규칙 내에서, 은행들은 만약 크레딧 카드와 함께 자사의 독 립형 데빗 카드를 제공하기를 원한다면 캐나 다인에게Interac 사의 서비스를 반드시 제공 해야 했다.

매수자의 위험 부담 원칙 은행들은 이제Interac 사가 아닌 자사의 데빗 상표를 제공하려고 하고 있다. CIBC는 최근 에Interac사의 데빗뿐 아니라Visa크레딧과 데 빗을 동시에 제공하는 새로운 카드를 시작했 다. 의문이 제기 된 후에CIBC는 모든 캐나다 의 데빗 거래는Interac사의 네트워크를 사용 해야 하고 수수료는 0.12센트라고 명시했다. 온라인 및 국제적 구입은 그러나Visa사의 데 빗과 Visa사의 더 높은 수수료 체계를 사용할 것이다. 이는 온라인 또는 전화를 사용하는 일부의 캐나다 상인들이 더 높은 수수료를 내

고 있었는 지를 모를 수도 있다는 것이다. 이 제, 규칙 덕분에, 상인들이 서비스 공급업체 에 온라인 또는 전화를 사용한 서비스를 특별 히 요청을 할 때에만 더 높은 수수료를 부과 받게 된다. 더군다나, CFIB 사의 입법업무담당 상무인 Dan Kelly씨는 말한다,“사무국은 경쟁조사 위원회가 만약 상인이Visa 또는 MasterCard 사의 크레딧 카드 중의 하나를 받는다면 매우 높은 수수료를 가진 카드를 포함하여 모든 카 드를 받아야만 한다고 주장하는 규정에서 “ 모든 카드를 받는다”라는 법적 규정을 삭제 해 달라고 요구한다. 게다가, 상인들이 프리 미엄 카드의 더 높은 비용을 충당하기 위해 약간의 추가 요금을 구입액에 추가하는 것 을 방지하는 법적 규칙을 폐지하려 하고 있 다. ” 크레딧 및 데빗카드 업계를 위해 가장 중요 한 법적 규정 중에 하나는 미리 계획되지 않 은 요금 변경 또는 새로운 수수료의 도입의

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CONVENIENCE & CARWASH CANADA

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90일 이내에 상인들이 벌금없이 취득자 또는 재판매업 체와 전자 결제 처리 계약을 종료하는 것을 허용하는 법적 규정이다. 이 규정은 상인들이 바가지를 썼다고 불평하는 여러 가지 것중 특히 임대한 장비에 대한 과다한 수수료 및 계약 종결시 벌금에 대한 현혹하게 하는 정보의 존재 의 결과로 제정되었다. 편의점들이 캐나다인들의 편리의 주요한 수단의 사 용을 중지시킬 입장이 아니기 때문에CCSA 의 사장인 Alex Scholten씨는, “크레딧 카드 및 데빗의 수수료는 제공되는 서비스에 상응해야 한다. 만약 경영자가 내야 할 수수료가 높다면, 경영자에게 이익이 제공되어야 한 다. 카드소지자가 항공 마일리지를 얻고 상인들이 판 매를 위해 돈을 더 지불해야 하는 프리미엄카드에서는 상인들이 얻는 이익이 없다.”

CCSA 는 판매의 20 퍼센트는 크레딧 카드의 사용 에 의해 발생한다고 보고한다. 총판매익이 320억달러 이고 평균거래비용이 약1.75퍼센트인 것을 가정할 때 (편의점은 기름이 아닌 제품 구입시 평균0.9 퍼센트을 지불하고 기름을 포함한 구입에서1.9 퍼센트를 지불한 다) 편의점 상인들은 크레딧 카드 서비스를 손님들에 게 제공하기 위하여 매년 1억 천2백만불 이상을 지불 하고 있다. 크레딧 카드 수수료의 핵심은 이러한 비즈니스상 비 용은 곧 사라지지 않는다는 것이다. “편의점에서 크 레딧 카드를 계속해서 받아야 하는 어쩔 수 없는 이유 가 몇 가지 있다,”라고Scholten씨는 말한다. “편리함 이라는 요인은 우리 사업의 핵심이다. 또한 이러한 카 드때문에 손님들을 주유기로 유치한다는 충성도적인 측면과 현금을 적게 취급하여 회계가 단순해질 수 있 다는 것 때문에 삶을 어느 정도 쉽게 해준다는 사실이 있다.”

Visa Canada사의 Michael Bradley씨는 이에 동의 하고 크레딧카드의 사용이 비즈니스에 일반적으로 도 움이 되어왔다는 것을 추가로 암시한다. 사실상 캐나 다 경제의 장기적인20퍼센트의 성장은 전자적 지불방 식과 직접적인 관계가 있다. 그는 프리미엄 카드 사용 자들의 소득이 더 높은 경향이 있다고 언급한다. “이 러한 프리미엄 카드 고객들은 소매업체가 매장에 오길 원하는 고객들이다. 더 돈을 많이 소비하여 구매액수 가 크기 쉽다.” 여전히, 상인들은 추가된 비용을 원하는 지를 결정 할 수 있고 바가지요금을 씌우고 잘못된 정보를 알리 54 January | February 2012

는 계약으로부터 자유로와야 한다. 분명히 변화가 감 지된다. 캐나다인들이 쇼핑을 나갈 때 카드를 덜 사용 할 것인가? 그럴 것 같지는 않다. 경영자들이 높은 크 레딧 카드 수수료를 잘 통제할 수 있을까? “네,” 라 고 Scholten씨는 말한다. “그러나 경영자들이 방심하 지 말고 은행들이 스몰 비즈니스의 요구에 더 귀를 기 울여야 한다는 것을 알려야 한다.”

관련기사: CFIB는 캐나다의 크레딧 회사들과 중대한 협상 후에 캐나다 소비자의 지갑과 비즈니스 내의 거의 모든 크 레딧 카드의 비용 수준의 포괄적인 목록을 최근에 발 표했다. 다음의 링크에서 재미있는 정보 일부가 밝혀 졌다: http://www.cfib-fcei.ca/english/article/3162-credit-cardrate-chart-for-small-business.html

캐나다 유수의 대규모 육류가공 회사

최소 공간 소요! 최대 이익 창출! 단골고객 확보!

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들인 돈보다 큰 가치: 폭죽의 새로운 유행 추세

도시내 최고의 쇼가 더욱 대형화되고 화 려해지다 공급업자로서, 나는 폭죽의 놀라 움과 감동을 판매하는 것을 즐겨 왔다. 손님들은 일 년에 수차례 폭죽을 사용하며 돈으로 살 수 있 는 최고의 쇼를 원한다. 손님들의 구매 방식이 더 세련되어졌으며, 최신 기술을 이용하여 구매한다. 이 기사에서 뜨는 몇 가지 경향 의 제품을 강조하고 공급업체가 제품라인을 어떻게 확장하고 손 님들에게 최고의 구매 경험을 제 공하기 위하여 최신 기술을 어떻 게 사용하는 지에 대한 짤막한 정 보를 제공하겠다.

효과의 다양성의 확대 폭죽은 매우 다양한 방법으로 폭발한다. 모든 효과가 다르게 보이지만 폭죽 제조업체의 제품 의 종류가 최근에 더 다양해졌다. 제조업체들은 또한 소비자상품의 최고의 시각적 효과를 창 출하기 위해 여러 효과들을 결합시키는 방법을 또한 알게 되었다.회전하고 삑삑 소리가 나며 펑 터지고, 불꽃이 일어나며, 쾅소리가 나고 심지어는 빙빙 도는 폭죽을 보게 될 것이다! 모든 효과는 이름을 가지고 있다. 다발성 폭죽은 몇 개의 새로운 효과를 갖고 있다. “일정 시간 후 작동하도록 장치한 흘러내리는 불꽃 -Timed Rain”은 새로운 딱딱 소리를 내는 효과이다. 최 근까지 전문 불꽃쇼에서만 봤던 새 효과는“낙엽-Falling Leaves”이라 부른다. 종이 조각들이 다양한 색깔로 탄다. 종이가 천천히 공중에서 흘러 내리므로 낙엽의 모양의 효과가 발생하여 이 이름을 갖게 되었다. 그것을 보면 마음이 차분해진다! 저가의 폭죽(Low level fountains)제품은 각각 꽤 다른 효과를 가져오는 개별적 명칭인소나무 모양(Pine)부터 국화 모양(Chrysanthemum)까지의 다양한 불꽃을 갖고 있다. 가격이 낮지만 고성능의 제품들 CONVENIENCE & CARWASH CANADA

55

공급업체들은 소비자들이 본전 이상을 뽑는 제품을 공급 하기 위하여 열심히 노력하고 있다. 낮은 가격의 폭죽 제 품들이 안정적으로 늘어났고, 다발성 폭죽(multi-shot cakes), 혜성(comets), 폭탄처럼 불꽃이 흩어지는 폭죽 (bombshells), 그리고 재미있는 신제품들이 모두 낮은 통일 소매 가격으로 작년에 소개되었다. 손님이 단지 몇 달러 또는 수백달러를 갖고 있는 지 상관없이, 손님의 예 산에 맞는 제품들이 있다!

QR 코드 모든 곳에서 이러한 불가사의한 이상한 정 사각형의 코드를 보았지만, 이름을 몰랐을 것 이다. QR코드는 스마트폰으로 스캔할 수 있 고, 소비자를 전화번호, 웹사이트 등에 연결 할 수 있다. 광고판, 광고, 차량, 상점앞유리, 명함 및 소비자를 위한 제품에서 볼 수 있다. 폭죽은QR 코드로 제공되기 시작하여 소비자 는 자기가 가진 스마트폰으로 코드를 스캔하 여 폭죽이 터지는 비디오를 감상하기만 하면 된다! 소비자들이 자신있게 구입하고 좋은 쇼를 보는 것을 보장하기 위해 구입하기 전에 제품을 평가할 수 있게 되었다. 소비자들이 더 큰 제품을 구입하도록 확신시켜서 더 비싼 제품을 구매하도록 설득할 기회가 있는 것이 다. 고객들이 제품의 기능을 이미 알기에 제 품을 판매하기 위해 시간을 소비할 필요가 없 으므로 고객 서비스는 더욱 간편해졌다!

모양을 갖춘 폭죽 소비자들에게 많은 폭죽제품 을 사도록 유인하는 것은 쉬 운 일이 아니다. 수년동안, 상 표 디자인이 밝고 재미있게 진화해서 폭죽제품을 구입 하는 것이 거의 폭죽을 쏴올 리는 것 만큼 재미 있다! 폭 죽 포장 모양의 변경을 시작 한 몇 공급업체가 있다. 최근 까지 다발성 폭죽은 정육면체 또는 직각의 포장으로만 제공 되었다. 나중에 삼각형과X자 모양으로도 나오게 되었다. 이제 전함, 고양이, 유령UFO, 심지어 카드 한 벌 (클로버 모 양, 하트모양, 하트 모양의 나 뭇잎인 스페이드, 그리고 다 이아몬드 모양), 성,고대 로마 공연장, 사람얼굴을 새긴 호 박 및 그 이상의 것을 포함한 새로운 매우 재미있는 폭죽의 모양을 갖추었다! 각각 다른 모양의 폭죽은 터지는 불꽃의 모양도 다양하다!현란하게 깜 박거리는 얼굴모양, 공중에서 폭발하는 전함 및 불을 내뿜 는 고양이 모양도 있다. 손님 들이 사용하는 것만큼 똑같이 이 제품들을 판매하는 것은 매우 재미있다!

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판매 보장

Blast-off 폭죽 제품 무료 카타로그를 전화 1-866-827-4765 으로 오늘 요청하세요!

신상품 – 에너지를 적게 쓰는 제품 조그만 동네의 뒷마당은 폭죽놀이를 할 만큼 크지 않을 수도 있다. 공급업체들은 폭죽을 터뜨렸을 때 높이가 낮고 따라 서 수평 공간이 많이 필요하지 않는, 에너지를 적게 사용하는 제품을 제조하여 이러한 수요를 충족시켰다.분수 모양 폭죽 ( Fountains)제품은 굉장한 지면 효과를 내는 다양한 제품을 갖추어 최고의 폭죽전문가를 만족시킬만큼 극적으로 품질이 개선되었다. 핼리 혜성과 유사한 작은 단발 제품 또는 더 큰 혜성과 유사한 단발성의 폭탄처럼 불꽃이 흩어지는 폭죽제품 도 있다. 소형의 움직이는 신상품을 포함하는 좁은 지면에서 사용하는 제품도 있다! 적은 에너지를 사용하는 하나의 신제 품에 재미나는 것이 가득차 있는 것이 놀랍다! 폭죽의 새로운 변모 추세 고객과 소매업체 는 판매주기를 빠르고 쉽게 하는 것에 집중 한다. 가정용 폭죽 팩은 미리 특정한 통일 소매 가격에 맞춘 미리 모아놓은 제품이다. 도매업체들은 미리 종합해 놓은 폭 죽 제품의 간편함과 구입의 용이성을 결합하여 다양한 통일 소매 가격으로 다양한 종류의 가정용 폭죽 팩(세트)를 소개 하고 있다. 귀하의 폭죽 공급업체와 협력하면 귀하의 진열 공간을 최대 한으로 사용하여 고객들이 계속 즐길 제품을 진열하는 것을 도와줄 것이다!

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기술로의 이전을 이해하기

58 January | February 2012

금융업계에서 1년넘게 신기술로의 이 전을 위한 준비기간이 있었고, 현재 캐 나다 전역에 배치된60,000대 이상의 ATM기계를 개선하는 것은 간단한 일 이 아니다. 캐나다 Interac 협회( Interac Association of Canada)의 규정에 의해, 모든 ATM 기계와 데빗 (판매시점 관 리 시스템-POS) 단말기들을 두 개의 새로운 보안 기능을 갖춘 기기로 업그 레이드(개선)해야 한다: EMV (Europay MasterCard Visa)와EPP (암호화된 비밀 번호 입력 패드)이다.

현재의 데빗 및 크레딧 카드는 카드 뒷면에 마그네틱 선을 가지고 있다. 이 선은 복사하고 위조하기 쉬운 손님과 비밀번호(PIN)를 확인할 수 있는 정보를 저장하며 민감한 정보를 가지고 있다. 일단 도둑들이 마그네틱 선상의 정보를 얻기만 하면, ATM 기계가 현금을 분배 해 주는 것보다 더 빨리 ATM 이용고 객의 은행 계좌를 고갈시킬 수 있다.

EMVCo American Express, JCB, MasterCard 및 Visa사가 공동으로 소유 한 단체이며, 칩 카드 기술을 기초로 하

는 크레딧 및 데빗 지불 카드에 관한 세 계 규격을 만들어 냈다. 이는 캐나다의 소매 상인, 금융 기관, ATM 기계 소유 자, 및 카드 소지자, 데빗 및 크레딧 카 드 처리업체 모두에게 영향을 미칠 것 이다.

EMV 를 준수하는 칩 카드는65개국 이상에서 사용되며, EMV 를 준수하는 카드와 배치된 단말기의 숫자는 계속 증가하고 있다. EMVCo사는 2010년 9 월 까지 십억 개 이상의EMV 카드와 1 천5백4십만대의 EMV단말기가 세계적

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으로 사용되었다고 보고한다. 유럽전역, 중동 및 아시아의 대부분 지역, 멕시코 그리고 아프리카의 일부 지역에서도 이 미 (또는 현재 진행중) EMV의 준수를 시행했다. 일단 주요 크레딧 카드 회사 들이 책임을 카드 발급사에서EMV 준수 를 하지 않는 지불업계 내의 당사자에 게 이전하면 미국에서도 EMV가 곧 시 행될 것이며 시행이 필연적이다. 도둑들이 똑똑해지고 은행구좌 소유 자들로부터 돈을 훔치기 위한 비밀의 하드웨어와 물리적 방법 모두를 사용 하면서 EMV사는 세계적인 호경기를 누려 왔다. 캐나다 전역에서 카드 소지 자의 허락 없이 마크네틱 선에 저장된 정보를 전자적으로 복사해 가는 부정 행위를 가능하게 하는 장치가 급속도 로 갑자기 많이 생겨 났다. 2010년에, Interac사는 데빗 카드 사기로 1억1천9 백만달러의 손해를 보았다고 보고했다. 이는 자사의 네트워크상의 현금 거래액 의 1% 만을 차지하지만 Interac사가 분 명히 상인에게 떠넘기고 싶은 비용이 다. 그리고 캐나다 내에서EMV 로의 개 선 방법을 이용하여 책임이 직접 상인 에게 이전될 것이다. 캐나다 내의 은행들은 예금을 할 수 없는ATM(흔히 “흰 상표”의ATM이라 부른다) 회사보다 더 빨리 이것을 시행 할 재정적 수단과 전략 모두를 가진 듯 하다. Interac 사는 2010년 12월 31일을 기준으로 예금 가능한ATM기계의 96% 가 이미 EMV 를 준수하도록 개선되었 다고 보고했다.

ATM를 사용하는 소비자에게는,이는 거래를 끝내는 방법에 미미한 차이가 있음을 의미한다. 그러나ATM 소유주에 게는 수천달러의 사기성 카드 사용 또 는 거래의 거절로 ATM 을 무용지물로 만드는 것과 동일하다. 최초의 칩 데빗 카드 거래가 2008년 에 이루어 진 이후, 금융 기관들이EMV (캐나다 내에서는CHIP 과 PIN기술이라 부른다) 준수를 위한 금전적 부담을 지 는 타격을 입었다. EMV 로의 변경은 마 그네틱선상의 정보를 복사해 가는 부 정행위 또는 카드 위조로부터 소비자를 한층 더 보호하는 것으로서 정보를 저 장하고 처리하는, 데빗 카드 내에 박힌 작은 마이크로칩을 설치하는 것이다. 이는 구형 모델의ATM에 개선된 하드 웨어와 소프트웨어를 설치하는 것이 필 요한데, 업소 소유자가 그것을 구입해서 스스로 설치할 수 있는 세트가 아니다.

POS 에서 ATM, 크레딧 카드에서 데

60 January | February 2012

빗 카드, 그리고 상인에서 발급 은행에 따라 각각 마감일, 비용 및 요구 조건이 다르다. 상인들에게 그것이 의미하는 것 이 무엇인지를 간단하게 설명하기 위해 우리는 각 제품을 별도의 목표로 설정 해야 할 것이다.

Interac사의ATM을 이용한 거래: ATM 상의 Interac을 이용한 거래를 위 한 준수의 마감일은 2012년 12월 31일 이다. 그 때에는ATM은 업소 의 구석의 큰, 눈에 거슬리는 것에 불과하게 되며 어떤 거래도 네트워크상 처리 되지 않 을 것이다. 마그네틱 선은EMV 을 사용 하지 않는 다른 나라들에서의 사용을 위 해 데빗 카드 뒷면에 계속 있겠지만 캐 나다 내의ATM에서는 더이상 받지 않을 것이다. 현재는, 만약 ATM 이 Interac 사의 네 트워크하의 CHIP과 PIN기술로 개선되 지 않으면, 발급 은행(또한 “거래 승인 은행”이라 부른다)이 책임을 진다. 업 그레이드(개선)는 실제의ATM단말기에 소프트웨어와 하드웨어를 설치하는 방 식으로 이루어진다. 업그레이드(개선)의 비용은 상인이 부담하고 어떤 경우에는 ATM기계 공급 업체가 $1000 에서 $1500까지의 비용 을 부담한다. 전체 약850개의 단말기 를 보유한Can Do Cash사는 고객들에게 업그레이드(개선)의 요금으로 $1200을 부과하며 자사의 고객의 100% 가EMV 기술로 바꾸어야 했다고 보고한다. 판 매 및 마케팅 담당 부사장인Constantine Jeha씨는, “제조업체측의 부품 공급 의 부족으로 문제가 있었다”고 이유 를 든다. 반면에 자사 네트워크상 8,000 대 이 상의ATM기계를 소유하고 있는, 캐나 다의 가장 큰 흰색 상표의ATM 회사인 DirectCash Payments Inc사는 분할 납 부 플랜을 제공하기는 하지만 기계를 소 유한 상인들에게만 요금을 부과한다.

EMV의 프로젝트 매니저인 Jeff Palinka 씨는 캐나다 전역의 업그레이드(개선) 및 설치 업소들을 처리하기 위해 전문화 된 EMV기술자 팀을 이용한다. “우리는 다른 나라들의 기술 이전의 사례를 근거로 이 기술의 이전이 올 것 을 예상했기 때문에 전략을 미리 세웠 다.”그는 EMV준수에 대한 약간의 지연 을 “경쟁업체보다 몇 년 먼저EMV로 업 그레이드(개선) 가능한ATM단말기를 배 치하기 시작했기에 최소화했다.”고 인 정한다.

더 규모가 작은,125대의 ATM만 을 소유한 JackCash ATM사는 업그레 이드(개선)비용을 스스로 부담한다.

JackCash사의 이사인 Michael Sainchuk 씨는 “이와 관련 가장 어려웠던 점 두 가지는 시간과 돈이었다. 각 기계는 업 그레이드(개선)에 최대 $1000이 든다. 소규모의, 성장하는 회사로서, 이러한 기준을 충족시키도록 강요된 것은 단 지 비즈니스를 유지하는 데 많은 액수 의 투자를 하는 것을 필요로 했다.”라 고 인정한다. 모든 예금이 불가능한 ATM기계 회사 들은 업그레이드를 안하면 수입상 상당 한 손실을 가져오는2012년 12월 31일 까지 업그레이드(개선)를 100% 완료하 는 것이 순조롭게 진행되고 있다고 주 장한다. ATM기계를 업그레이드(개선) 하지 않으면, 작동이 안된다. 이는 거래 를 전혀 처리하지 못한다는 것을 의미 한다. 사실상 ATM 처리업체들은 2010 년 12월 31일까지50%는 준수를 했어 야 하며, 그렇지 않으면 그날까지 단말 기 한대당 $100의 벌금에 직면하며 그 날짜로부터 일 년 후에는 단말기 한대 당 $500로 벌금이 인상되도록 규정되 어 있었다. 일부 단말기들은(일반적으로 구형 모 델)은 업그레이드(개선)할 수 없다. 이 경우에는 상인에게 두가지 선택권이 있 다: a) 새 정보처리 계약이 필수이거나 필수가 아닐 수도 있는, EMV를 준수하 는 ATM기계를 구입하거나 리스하기, 또는 b) ATM 공급업체와의 계약상 의 무 위반이 될 수 있는 사항인 2012년 12월 31일 이후의 거래처리를 중단하 는 것이다.

데 있어서, 2010년에 사기성 크레딧 카 드 사용액에 대한 책임을 상인 또는ATM 의 “소유자”에게 책임을 전가했다. 그 이전에는 카드소지자에게 손실에 대한 책임이 있었다.

주유펌프에서 돈을 지불하게 하는 단말기를 포함하는POS (데빗 단말기) : Interac 사는 또한 이러한 형태의 지불 처리가EMV 를 준수해야 한다고 지시했 다. 그러나 마감일을 2015년 12월 31일 로 연장했다. 마감일이 하드웨어, 소프 트웨어 및 책임에도 동일하게 적용될 것 이다. 그날에는 모든CHIP을 사용할 수 없는 장치들은 접속이 끊기게 될 것이다.

Canada의 가장 큰 ATM제조업체인 GRG International 와 Triton Systems사는 다른 나라들에서 이미 EMV 준수가 이루 어진 것을 고려하여 이 기술의 이전에 대 비해 왔다. Triton 사의 캐나다 내 판매 매 니저인 Vern McLean씨는, “많은 국제 표준화 기구(ISO)의 기준을 따르는 회사 들의 막판의 EMV 준수사태가” 가장 큰 어려움이 될 것이라고 경고한다. “ 다른 손님들이 기계의 업그레이드(개선) 를 막 시작한 반면에 일부의 손님들은 사 실상 업그레이드(개선)를 끝냈다”라고 MacLean 씨는 말하며 막판의 EMV 준 수사태가 업그레이드된 기계를 배치하 기 위하여 하드웨어 의 재고 및 ATM 기 술자의 수를 충분히 보유하기 위한 주문 쇄도를 가져올 것이라고 말한다 . ATM의 최종 사용자에게,새로 업그레이드(개선) 된 EMV 단말기는 안전성의 추가를 의미 한다. CHIP 을 이용한 카드로 거래를 완 료하기 위해서는 거래를 완료하는 동안 에 카드를 긁는 게 아니라 판독기에 카드 를 삽입해야 한다. 대부분의 발급 은행은 이미 손님들에게CHIP카드를 제공했으 며, 단지 카드를 긁기보다 판독기에 끼 우는 것으로 습관을 변경하는 것이다.

크레딧 카드사의 ATM 거래: 및 가 을 할

EMV사의 기술이 Europay, MasterCard Visa사에 의해 개발되었지만, EMV사 ATM기계를 업그레이드(개선)할 것 요구하는 단체는 아니다. 단지 권고를 뿐이다. 그리고 그렇게 권고를 하는

요약: 데빗 또는ATM이던 상관없이, 귀하의 손님의 지불 시스템에 대한 신뢰가EMV 준수로 증가할 것이다. 귀하는 이미 귀 업소의 단말기가 업그 레이드( 개선)되었거나 개선이 필요한 지를 조언받기 위해 귀사의ATM 기계 처 리업체의 연락을 받았을 것이다. 만약

그 업체가 귀하가 새로운 계약서에 서명 하기를 요구한다면, 반드시 새 계약서의 내용과 새 계약에 관련한 모든 비용 또 는 수수료에 관한 규정을 철저히 읽으시 기를 바란다. 무언가가 공짜이면, 그 비 용을 만회하려고 편법을 사용했을 것이 라고 경고하는 것이 타당하다. 법에 규정된 업그레이드(개선)명령을 준수하지 않으면 단지 귀 업소의ATM 기계로 더이상 어떤 거래도 처리하지 못 함 그 이상이다. 귀하는 귀사의ATM 처 리업체와의 계약 조건을 여전히 지켜야 할 지도 모른다. 완료를 위한 마감일이 있으며, 그 마감일이 가까워 올수록, 부 품 및 서비스가 장애물이 될 것이라는 것을 기억하라. 일단 귀 업소의 ATM기계를 개선시키 면 ATM 제조업체는 거래 후 손님의 남 은 정보를 제거하는 특수 카드 판독기 정보 제거 기능을 포함하는 계속 진행 되는 보수 계획을 사용하라고 권장한다. 귀 업소의 ATM의 정보 처리량에 따라 정보 제거는 거래량이 많은 경우 일주 일에 한 번 실시해야 하며 최소한 한 달 에 한 번은 실시해야 한다.

캔디류, 견과류와 트레일 믹스 복합제품류 유명 브랜드의 고품질 제품 매일 최대 히트 판매 상품 최상의 가치와 최고 마진 필로우 백이나 페그 걸이용 백, 헤더 백, 용기용 캔디 봉지, 컵홀더에 넣을 수 있는 캔디 컵 등 다양한 크기와 모양의 제품 2 평방 피트의 좁은 공간에서 대형 플로어까지 신속하고 친절한 서비스로 가게까지 직배송

주문은 전화 1-877-787-0777이나 팩스 1-800-265-8651로 하세요

www.cottagecountrycandies.com CONVENIENCE & CARWASH CANADA

61

by Jeff Weber

주유 펌프 계측조정을 제때 안 하신다고요? 제정신입니까!? 주유소를 갖고 계십니까? 다음의 질문에 정직하게 답변해 주십시오: 동그라미표시 하세요 1. Measurement Canada가 귀사의 주유 펌프의 계측을 조정한다 네/아니오 2. 기름이 새는 것을 탐지하기 위해 일주일에 한 번 탱크에 계량 막 대기를 담그는 것이 적당하다 네/아니오 3. 감시 시스템의 깜박거리는 빨간불은 귀찮은 것이다 네/아니오 4. 재고의 손실이 작년 이맘때부터 지금까지 얼마인지 모른다 네/아 니오 5. 압력 시험은 기름 탱크를 검사하는 그런대로 괜찮은 방법이다 네/ 아니오 6. 귀하는 세상에서 제일 멋진 사람이다 네/아니오 만약 맨 마지막 질문에 “네”라고 답변하셨 다면 귀하는 미쳤을 수도 있다. 우리는 록 가수 레니 크래비츠 (Lenny Kravitz-역 자 주:한국인에게는 비)가 세상에서 가 장 멋진 사람이라는 것을 다 안다!만 약 귀하가 5번까지의 질문에 “아니 오”라고 답변하셨다면, 이 기사를 읽 는 것을 중단하시고 기사를 스스로

CONVENIENCE & CARWASH CANADA

63

부실한 전기 배선 문제

기름이 새는 파이프

기름탱크 모니터링 시스템인 비더루트 탐침기 관리 부실

기름이 가득찬 기름탱크 주입구

이 문제 음, 무리가 아니군요! 바로 때문입니다. 까요? 제가 이 출혈을 멈추게 해 드릴

모든 증발손실을 없애는 유일한 기술로 귀하의 펌프를 새봄에 계측, 조정하세요.

1-800-668-7885 www.Tanknology.ca

64 January | February 2012

철사로 묶어 놓은 소화기 밸브 개폐기

물이 새는 기름탱크 주입구

허술한 전기 배선

귀하의 업소의 문을 두드리는 다른 사람들과 는 달리 나는 귀하가 밤에 안심할 수 있다는 명목으로 많은 비싼 장비를 귀하에게 판매 하려고 하지 않을 것이다. 귀하의 주유소를 운영하는 것에 대한 모든 지식을 잊어 버리 시고 다음을 경청해 주십시오: a. 기름값이 매우 높으며 높은 가격 때문에 모두가 귀하의 업소를 몹시 싫어한다J b. 귀하는 아마도 공급하는 기름 백만리터 당 거의 $2,000.00을 잃고 있을 것이다 c. 귀사의 누출 탐지 시스템이 미래에 고장 날 것이고 귀하는 소유한 모든 것을 잃 을 수 있다 귀하는 바로 지금 둘 중 하나를 할 수 있다.

1. 가능한 멀리 도망가십시오 (겨울에는 따 뜻한 곳으로 도망가시기를 권장합니다!)

2. 기름을 공짜로 주는 것을 중지하시고 귀 하의 투자와 미래를 보호하기 위하여 주 유소내의 기름이 새는 것을 적절히 감시 하십시오. 그리고 모두가 귀하를 주위 에서 가장 정직한 소매상인으로 여기게 하십시오. 좋다, 그리하여 만약 내 방법론이 올바르다

면 이 문장을 읽도록 남겨진 유일한 사람들 은 내가 해야 하는 말에 관심이 있는 사람 들이다: 적당한 연료 관리와 기름 누출 탐지 프로 그램은 비용이 아니다. 귀하의 미래에 대한 투자이며 만약 그 프로그램을 적절히 설계 하고 관리하면 투자수익을 제공할 것이다. 새로운 탐지 프로그램을 샌드위치처럼 여 기십시오: 빵 두 쪽만 있으면 그 사이에 귀하 가 좋아하는 어떤 종류의 내용물이라도 선택 할 수 있습니다. 첫번째로 필요한 것은 빵의 밑부분, 나는 누출 탐지라 부르겠다. 귀하가 밑에 받치는 빵 없이 샌드위치를 만들려고 하면 결국 모 든 내용물이 쏟아져서 엉망이 되므로 미친 짓이다! 예를 들면: 2005년 현재로 미국내 에서 450,000개 이상의 탱크가 새는 것으 로 확인되었다. 만약 귀하의 업소의 탱크는 절대 그럴리 없다고 생각한다면 귀하는 미 쳤다. 귀하의 누출 감시 시스템으로 이차적인 탱크를 포함하는 세가지의 가장 흔한 시스템 중의 하나를 사용하는 것을 권장한다. 귀하가 이미 누출 감시 시스템을 소유하지 않았다면, 이 시스템은 귀하의 현재 시스템

자신있게 권해 드립니다. 연료 펌프에서 EMV 칩과 최선의 투자로 찬란한 미래를사용하는 비밀번호를 최선의 투자로 찬란한 미래를 카드 결제 가능

FlexPay 결제 시스템은 귀하가 어디에서든지 지불할 수 있게 해주며, 앞으로 EMV 칩과 비밀번호 사용 결제도 가능합니다.

VANCOUVER I NANAIMO I EDMONTON I CALGARY I SASKATOON I REGINA I WINNIPEG I MISSISSAUGA I OTTAWA I MONTREAL I MONCTON I DARTMOUTH I ST.JOHN’S 778.588.7635 250.264.6543 780.466.2171 403.735.1103 306.665.0223 306.721.1030 204.633.8569 905.670.8863 613.224.0685 514.355.2366 506.861.1010 Convenience and Carwash June 2010 EMV NEE_Korean.indd 1

902.468.7342

709.747.0015

6/10/2010 9:17:51 AM

CONVENIENCE & CARWASH CANADA

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을 제거하고 완전 이중벽 탱크 및 파이프 시 스템을 설치하는 것을 필요로 한다. 이차적 저장 시스템 (이중벽) 귀하가 구 입한 주유소의 이전의 주인이 이중벽 시스템 이 있다고 말했기 때문에 이중벽 시스템을 갖추고 있다고 생각하신다면, 귀하는 미쳤을 수도 있고 귀하의 머리/주유소를 검사해 보 아야 한다. 만약 이중벽의 탱크와 라인 시스 템을 보유하고 있다고 100 퍼센트 확신하 면서 시스템을 한 번도 검사를 안했다면..... 본인이 답을 알겠지요....미쳤군요! 이차적 저장 시스템은 귀하에게 문제를 알려주도록 되어 있는 단일벽으로 된 기름통과 감시 시 스템만큼의 효과만 있다. 이차적 저장 시스 템의 안에 요정들이 들어 있어, 모든게 훌륭 히 작동되고 문제가 전혀 없는 것을 확실히 하는, 실패없는 마술적인 시스템이라고 잠깐 이라도 생각하지 마십시오. 만약 제가 완전 과장한다고 생각하신다면 귀하는 미치신 것 입니다.....저는 적어도 일주일에 한 번은 그 렇게 듣습니다! (아니요, 요정 의 소리는 안 들립니다) 둘째로, 첫번째 방법에 대한 대안으로 귀하 는 다음의 한 방법의 단일벽 시스템을 효과 적으로 감시할 수 있습니다: 전자 감시 만약 벽에 복잡한 전자 박스가 있고 그 박 스가 이면에서 비밀리에 감시하는 모든 정 확한 부품과 프로그래밍을 갖고 있다고 생각 하신다면...귀하는 미쳤을 수도 있습니다. 아 마도 제가 긴급시에 화장실에서 사용하기를 절대 원하지 않는, 금전 등록기에 사용하는 숫자가 찍힌 종이를 사용하는 것과 같이 완 전 화려하게 탱크에 계량 막대기를살짝 담그 는 것과 같은 것이겠죠. 전자 감시 시스템이 “합격”이라고 명시 한 보고서를 귀하에게 제공하지 않는 한, 절 대로 새는 것을 탐지하는 검사가 실행된 것 이 아니다. 뿐만 아니라, 전자 감시 시스템이 탱크에 기름 누출 탐지 검사를 한다고 해도 파이프도 감시하고 있다고 생각하신다면 귀 하는 미쳤을 지도 모릅니다 (파이프에서 가 장 많이 기름이 샙니다) 어떤 종류의 파이프를 갖고 계십니까?

a. 흡인 시스템: 만약 귀 업소의 주유 펌 프 앞면을 열어 보신 적이 있다면 고무 벨트와 모터(전동기)를 보게 될 것입니

66 January | February 2012

다....만약 주유 펌프의 앞면을 한 번도 열어 보신 적이 없다면 귀하는 미친 것 입니다! 기름통에 전자 기름 누출 탐지 장비를 설치하지 않았다면 정기적으로 기계의 연결 부위에서 기름이 새지 않 는 것을 확인하기 위해 내부를 점검해 야 한다. 어쨌든, 귀하가 지속적인 통계 상의 재고 누출 탐지 검사 (CSLD)를 실시하기 위해 귀사의 주유 펌프와POS 시스템을 업그레이드(개선)하는 것을 포함하는, 도금한 백금 판을 위해 많 은 돈을 지불하지 않는 한, 귀사의 펌프 에 설치한 전자 감시 시스템은 귀하소 유의 단일벽 흡인 라인을 감시하지 않 는다. b. 압력 시스템: 이는 잠수가능 터빈 펌프 (STP) 라 불리는 펌프를 탱크에 갖고 있으며 탱크에서 기름제품을 흡인하고 그 기름을 주유기로 밀어 낸다는 것을 의미한다. 보통사람의 용어로는 귀하의 주유소의 주차장에 약 2피트의 원형의 지름 또는2 x 2크기의 사각형의 구역을 가지게 된다는 말이다. 귀하가 이런 압 력 시스템의 하나를 갖고 있어도 그것 은 내가 90퍼센트 확신하건대 귀하의 전자 시스템에 의해 감시되지 않는다. 귀하의 감시 시스템이 감시하고 있다면 아마도 항상 경보장치가 울리기 때문에 귀하가 알고 있을 것이다.

3. 통계상 재고 조정(SIR): 이는 귀사의 기 름 탱크와 선을 감시하기 위하여 수학 및 통계학상의 법칙을 사용하는 제3자 시스템 이다, 그러나 모든 시스템과 판매 회사가 동일한 것은 아니다.유출 감지 검사 기관으 로 공인된 회사를 이용하는 지 확인하십시 오. 만약 기름 탱크에 먼저 계량 막대를 담그 고 그 양에서 그 날 판매한 연료량을 뺀 것 이 통계상 재고 조정(SIR)과 같다고 생각하 신다면 귀하는 미쳤습니다! 만약에 귀하가 이 서비스의 판매 업자이고 기존의 데이터 로 누출 탐지를 정확한 통계 방법으로 사용 하여 할 수 있다고 생각하고 계측 조정 또는 준수 검사에 대한 기록이 없다면.....귀하는 미쳤습니다! 빵의 밑부분은 충분합니다..고기부분으로 넘어 가죠! 채식주의자 또는 절대 채식주의 자를 위해서는, 두부 샌드위치(더러운 양말 과 같은 맛)를 정말로 좋아한다고 말할 수 있는 사람은 없다고 믿기 때문에 포토벨로

버섯을 권합니다.실제로 귀하가 두부를 좋아 하신다면 제 기사를 읽는 것을 아마 중단하 셔야 할 것입니다. 육류를 좋아하시는 분은 계속 읽으세요. 귀하의 주유소에서의 기름을 귀하의 샌드 위치의 맛있는 중심부로 생각한다면 만약 어 떤 사람이 그것을 빼앗아 가려고 했다면 그 사람의 손가락을 물어 뜯었을 것이다. 귀하 는 기름이 귀하의 시스템에서 나갈 때 실수 가 없도록 확실히 해야 한다. 나는 매일 연 료를 구입하는 최적의 시간이 언제인지 생 각하느라고 대부분의 시간을 쓰는 사람들을 마주치고 대화한다....그들은 시간을 맞추거 나 가격이 낮을 때 기름 탱크를 채우기 위 한 시기를 판단하기 위해 끊임없 이 정유소 의 유가를 지켜본다. 그들은 정유소의 유가 에 민감하다! 반면에, 주유소 업주들은 기름 을 공짜로 주고 있는 지를 모른다… 미쳤다! 그들은 : a. 기름 주유펌프가 언제 마지막으로 계 측조정되었는 지 모른다 b. Measurement Canada가 그 업소를 위 해 조정했으리라 생각한다. (Measurement Canada는 귀하가 연료를 잃어버 리고 있어도 염두에 두지 않는다. 귀하 의 연료펌프가 범위가 큰 허용 오차 내에 해당한다면 아무 것도 하지 않고 다른 일로 넘어갈 것이다. 만약 귀하의 연료펌프가 허용 오차에서 벗어나거나 귀하소유의 대부분의 주유펌프가 손 님에게 지불한 액수보다 적은 양의 기 름을 공급한다면 주유기 주둥이 끝에 자루를 씌우고 귀하에게 계측기를 조 정하라고 말할 것이다. c. 최근에 (보통 1년 또는 2년) 새 주유 펌프를 설치했다고 말하시는데,참고로 신형의 주유펌프가 구형의 주유펌프 보다 더 빨리 낡는다. 보통사람의 용어로, 귀하의 이익을 잃는 것을 중단시켜야 한다. 만약 귀하가 금을 파 는 직업을 갖고 있다면 저울눈이 정확한 지 를 확실히 하여 사고 파는 금의 양이 정확한 지를 알 것이다. 주유펌프의 계측기를 조정하십시오! 가장 비싼 전자 시스템에 대하여 실시하는 절대적이고 가장 기본적인 기름 누출 탐지 방법인, 손으로 조정하는 것은 주유기 펌프 미터기의 계측 조정 변수가 방정식에서 제외 되지 않는 한 효과가 없을 것이다. 만약 그래

도 즉시 전화를 들어 이 기사에 관련된 광고 에 나온 사람(나)에게 전화를 하고 싶지 않 으시다면 귀하에게 다른 할 말이 있습니다. 연방 정부는 막 새 법 주유펌프에서의 공정 성에 관한 법 (The Fairness at the Pump Act) 을 통과시켰으며 이 법은 승인된 공급업체 를 통해 2년마다 귀하의 주유펌프들을 인 증시키는 것을 필수로 하는 무게 및 측정법 (the Weights and Measures Act)에 대한 개정 안입니다. 결론적으로, 거품이 들은 크림 없이 샌드 위치는 완벽하지 않습니다. 만약 제가 빵의 윗부분을 말할 거라고 생각하셨다면 제 설 명에 대하여 더 생각하셔야 합니다. 규범으 로 제한되어 이 누출 탐지 및 계측 조정 기기 가 귀하의 비즈니스를 위한 또다른 비용으 로만 생각하지 마십시오. 적당한 누출 탐지 및 계측 조정 프로그램은 귀하가 환경을 보 호하는 것을 돕기 때문에 귀하의 기분을 좋 게 할 것입니다...그것은 중요합니다! 귀하 는 여전히 미쳤습니다! 좋은 누출 탐지 및 계 측 조정 프로그램은 생각도 못할, 새는 시스 템에 보호 장치를 제공하며 귀하의 비즈니스 의 수행을 최적화합니다. 귀하의 재고 손실 률은 낮아질 것이며 (가장 중요하게는 – 귀 하는 결국 귀하의 손실률을 알고 추적할 것 이며 주유기에 붙어 있는 훌륭하고 화려한 Measurement Canada사의 스티커로 동네에 서 가장 정직한 소매업체인 것으로 인식되어 고객의 수도 늘어날 것입니다. 내 친구인 사장님들, 정신을 차리고 이익 을 얻으면서 기름을 판매하십시오!

Jeff Weber씨는Englobe Corporation사의 Tanknology Canada 사의 국내 판매담당 이 사이다.

Tanknology사란 Tanknology사는 전문적인 기술을 통해 캐나 다 전역에서 국내, 지역 및 독립 소매업체를 위한 재고 손실 축소, 기름 누출 탐지 및 준 수 검사를 전문으로 한다.

Tanknology사는 고객들이 연 수천달러를 손 실하는 것을 방지하는 가장 고급의 , 정확 한 눈금의 ( True Zero)용적 측정 기술과 세계 에서 최고로 인정된 기름 누출 감지 기술인 Vacutect를 사용한다. 더욱 상세한 정보 또는 꼭 구입하지 않아도 되는 평가를 원하시면 저에게 직접 CONVENIENCE & CARWASH CANADA

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If you want to reach diverse new markets advertise with us!

U.K.B.A C.C.I.C

The United Korean Businessmen’s Association stretches east to west and is now featured in every issue of Convenience & Carwash Canada. With over 6500 members we can help you reach them.

To learn more and discuss how we can serve you, call us at 204-489-4215 or email bjjohnstone@convenienceandcarwash.com

Visit our website: www.convenienceandcarwash.com 68 January | February 2012

The Western Convenience Stores Association invites you to attend our

3rd ANNUAL WCSA FUNDRAISER GOLF EVENT. WHERE Cottonwood Golf & Country Club, Calgary, AB WHEN July 5th, 2012 REGISTRATION 8:30 am. Includes continental breakfast TEE OFF 10:00 am sharp; parade to holes Unique Tee gifts, on course surprises and great prizes for all.

WCSA BBQ dinner and prizes.

Cocktails 4:00 pm Dinner 5:30 pm.

INDIVIDUAL REGISTRATION: $295.00 members per person (cart included) $395.00 non-members per person (includes WCSA membership until end of 2012)

Player 1

Handicap

Player 2

Handicap

Player 3

Handicap

Player 4

Handicap

Mulligans – 4 for $25 Door Prizes 4 for $25

Phone #

Contact Name Company Address

Email

Please check box if you want to play as a team Club rentals $35.00 plus tax

Right Hand

Left Hand

Register your team early to avoid disappointment (Limited to first 144) Registration, sponsorships, questions contact: Brenda at: wcsagolf@convenienceandcarwash.com or phone 204-489-4215 Cheques made payable to WCSA Golf Tournament Proceeds to support the WCSA Retailer Scholarship Program.

SPONSORSHIP OPPORTUNITIES Speaker sponsor: $5,000 Wine/Cocktail sponsor: $3,500 Half Way House: $2,500 Hole in One: FRONT 9 $2,500 includes 4some BACK 9 $2,500 includes 4some Longest Drive: MEN’S $2,500 includes 4some LADIES $2,500 includes 4some Closest to the Pin: MEN’S $2,500 includes 4some LADIES $2,500 includes 4some Straightest Drive: MEN’S $2,500 includes 4some LADIES $2,500 includes 4some Longest Putt: MEN’S $2,500 includes 4some LADIES $2,500 includes 4some Beat the Pro: MEN’S $2,500 includes 4some LADIES $2,500 includes 4some Hole sponsor: $500 includes 1 golfer (except hole in one holes) If you would like to donate sample product for the goodie bags please call: Brenda at 204-489-4215

NEWS RELEASES NEW FIREWORKS FAMILY PACK STORAGE REQUIREMENTS, FALL 2012 BLAST-OFF Fireworks Launches New Line of E.R.D. Compliant Family Packs Canadian laws pertaining to the safe-storage practices of fireworks “Family Packs” are changing in 2012… is your retail outlet equipped for the new regulations?

BLAST-OFF Fireworks is proud to introduce four new Family Packs that are 100% compliant with new safe-storage regulations. For more information on our 2012 Family Pack products, or to discuss how we can assist with your “safe-storage” compliance efforts, contact BLAST-OFF Fireworks today at 1-866-827-4765!

Contact: Matt Bialek Telephone: 1-866-827-4765 E-mail: sales@blastofffireworks.ca

and administrative operations, while focusing on quality assurance, customer service, and the continued smooth flow of production.

“We are very excited to have Wim on the MacNeil team” says Vince MacNeil. “The dynamics and challenges of the marketplace have presented huge growth opportunities for us, and Wim has the diverse experience and leadership skills to help us take advantage of these. His hands-on, team oriented style of management will be a perfect fit for our organization.”

For more information on MacNeil Wash Systems, please visit www.macneilwash.com or call (800) 361-7797.

SEMPER® Quick Dissolve™ Windshield Washer Fluid Now Available as a More Profitable, Greener Solution for Retailers

Welch’s is the fastest growing national fruit snack brand and is considered a Healthy Alterative to candy as they are Nutritious and Fat Free. Welch’s contain Real Fruit in every bag. Welch’s is rated among the top vending machine snacks for taste and nutrition. The vibrant packaging attracts all consumers from all walks of life. Enjoy the great taste and enjoy the profits from this volume confectionary winner!

MACNEIL WASH SYSTEMS APPOINTS NEW VICE PRESIDENT OF OPERATIONS & ADMINISTRATION MacNeil Wash Systems is pleased to announce the appointment of Wim Van Voorst to the position of Vice President, Operations and Administration. Wim Van Voorst will be responsible for MacNeil’s overall manufacturing

70 January | February 2012

CAF Environmental Solutions has just launched SEMPER® Quick Dissolve™ Windshield Washing Mix to the petroleum/ convenience retail industry. This latest product from CAF, a company that was recently named to the Inc. 500|5000 list of the fastest growing companies, completely changes the way windshield washer fluid is sold.

Quick Dissolve is an innovative and environmentally friendly alternative to the traditional bulky 1-gallon jugs of “blue water” for consumers’ car windshield washer tanks. Quick Dissolve is a premium concentrated cleaning powder that dissolves quickly to allow users to make their own windshield washer solution while saving over 75% versus pre-mixed solutions.

Quick Dissolve is packaged in convenient, easy-to-use pouches—just add the contents from a single pouch into a windshield washer tank, fill with water and it’s ready to use. In just seconds,

you have a premium solution designed to remove bugs and road grime.

For petroleum/convenience retailers, Quick Dissolve offers an improved profit margin while freeing up store space by eliminating the need to stock multiple cases of bulky jugs. Each retail unit of Quick Dissolve contains five single-use packages that capture future purchases from competing retailers. By eliminating bulky plastic packaging, and the burden of shipping water, Quick Dissolve is a green alternative that allows customers to greatly lower their carbon footprint of washer fluid purchases while helping retailers satisfy corporate social responsibility goals and initiatives.

We are pleased to announce that AVN’s Personal Alcohol Detector was voted as “Retailer Top Pick” in the “Cool New Product” section at the NAC’s Show in Chicago for Oct 2!

This is very exciting as Nac’s was attended by over 20,000 US and International Convenience and

Gas Retailers with the Alcohol Detector competing against well over 100 other “Cool New Products”. Voting was done by retail attendees scanning their favourite products in the “Cool New Product” section.

Special thanks to our valued retail customers in Canada for supporting this product and for helping us to launch it. We are seeing an increase in orders come in for the upcoming party season and believe that if we can create consumer awareness to drink responsibly and to drive safe then we have accomplished our goal!

The Personal alcohol detector can be used over and over indefinitely and operates on 2aaa batteries. It features an easy to read screen with one touch operation and is small enough to be carried in a purse or on a key chain. It is one of the lowest cost units available for the features it includes and is great for impulse sales in locations close to bars, University campuses and during the holiday party season. Product is shipped in a 12 pack counter display.

Ad Index Access Cash GAB EZEE ATM......................................................... 27 AirLift Doors.........................................................................................48 Blast-OFF Fireworks.................................................................. 36, 56 Canadian Trade House.................................................................... 31 CSI Lustra............................................................................................. 47 Direct Cash............................................................................. OBC, 33 General Mills..........................................................................................6 Gourmet Chips..................................................................................IBC Great Canadian Meat Company.......................................... 11, 54 InterAc Assoc...................................................................................... 25 Jack Cash ATM.................................................................................... 53 Kleen-Rite Corp.................................................................................. 10 MI Petro ...................................................................................... 12, 62 Mystical FireWorks..................................................................... 35, 57 National Energy.............................................................................9, 65 PEI.......................................................................................................... 15 Pumps & Pressure............................................................................ 19 Scholtens..................................................................................... 30, 61 Site Capital........................................................................................... 23 Smoke NV Inc.................................................................................... IFC Tanknology................................................................................... 16, 64 TurtleWax.............................................................................................. 20 WashTech..................................................................................... 38, 50 WCSA ...................................................................................................69 WPMA................................................................................................... 21 ZCL......................................................................................................... 14