Convenience & Carwash Canada March/Apr issue 2018

MARCH | APRIL 2018

Canada’s most read Canadian owned and operated Convenience, Retail Petroleum and Carwash Publication

Cold Beverages F O R T H E H E A LT H C O N S C I O U S

PM41670539

BEAUTY AND THE CARWASH ATTRACTING CUSTOMERS PAGE 43

BLUEPRINT TO FOODSERVICE LOOKS AT LUNCH PAGE 11

PROTECTING EMPLOYEES FROM DRUG FUELED VIOLENCE PAGE 28

WHAT SENIOR CUSTOMERS WANT PAGE 34

WHAT’S NEW IN CARWASH TECHNOLOGY PAGE 49

STEAM CARWASH CLEANING EQUIPMENT MANUFACTURER AT THE CARWASH INFORMATION PAGE 59 PAGE 52

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CONVENIENCE & CARWASH CANADA

Cover Story

Petroleum and Carwash

Industry News

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Instore and Nutrition

14 39 28 11 Cold Beverages Serving the Health Conscious Consumer

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Publisher’s Message It’s Spring Cleaning Time

05 Editor’s Message Take time to reflect

Washtalk Moose Country Petro-Canada – Family business thrives in Whitecourt, Alberta

Drug Fueled Violence Protecting Employees and Customers

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Beauty and the Carwash Attracting Customers with Style

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Carwash Technologies Take Advantage of What’s New

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Carwash Equipment Manufacturer List

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Water Reclaim and Restoration Systems What You Need to Know

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Steam Cleaning New technology ups the ante for carwash operators

Blueprint to Foodservice Lunch & Earn tips

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Hot Beverage Equipment Creating a full customer experience

WCSA

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Merchandizing Capitalize on Emerging Trends

Expanding Product Portfolio Stand Out and Be Noticed

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Canada’s Green Rush Guide to Cannabis Accessories

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Golden Opportunity Don’t Overlook Seniors

Remanufactured Products Navigating the process

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Forecourt Insight Underground Fueling Systems

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What’s New

Upcoming Events April 26 – 28, 2018 Int’l Carwash Association (ICA) Las Vegas Convention Centre www.thecarwashshow.com

June 7, 2018 Maritime Golf Tournament Fox Creek Golf Club, Dieppe, NB hammoud@conveniencestores.ca

May 15-17, 2018 UNITI expo Stuttgart, Germany www.uniti-expo.de/nc/en

July 5, 2018 WCSA Golf tournament The Links of GlenEagles Cochrane, AB wcsagolf@ convenienceandcarwash.com

May 29, 2018 CCSA Network and Breakfast Brampton, ON info@theccsa.ca

August 16, 2018 NL Golf Tournament Clovelly Golf Course, St. John’s, NL hammoud@ conveniencestores.ca September 5, 2018 Crime Stoppers Annual Golf Tournament Richmond Hill, ON 416-904-3805

July 19, 2018 OCSA Annual Golf Tournament October 24, 2018 www.ontarioCstores.ca ACE (Atlantic Convenience 905-845-9152 Expo) and Retail

Convenience Awards Halifax Convention Centre, Halifax, NS hind@hammoudconsulting.ca www.theaceshow.ca September 13, 2018 Canadian Carwash Association Golf Tournament Blue Springs Golf Club 416-239-0339 office@canadiancarwash.ca

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Publisher’s Message

It’s Spring Cleaning Time

As we move toward spring and warmer weather it’s time to review your store and how you run your business. With big changes looming on our horizon retailers can’t be complacent and comfortable operating as they’ve always done. Things change. Life changes and people change what they want.

Most notably is the upcoming cannabis law. At this time, convenience retailers will not hold any cannabis retail licenses however, that doesn’t mean there aren’t opportunities to capitalize on this market. There are products way too numerous to list and so many that many won’t know what they are. We are offering a question and answer type piece that we hope will help move you toward some understanding of products and which of these you might consider offering your customers. Please do take time to speak with our advertisers in this channel. I’m sure they’d be more than happy to help take you through the maze of products.

Remember when you cleaned out and moved around your store? Oh, you haven’t done that lately? Well, spring is here so maybe it’s time to take a couple of days and freshen up your store. Setup a new display. Rearrange your front counter. This issue we’re offering you tips on how to merchandize your front-counter area. This is where every single one of your customers will come to. What have you done to ensure a positive impression is made? Read on, let us help.

This issue is our special ICA bonus issue offering distribution during the International Carwash Association tradeshow in Las Vegas and we offer you a number of carwash topic articles to help you be the best in the industry. Take some time to call our advertisers, these are the experts in their fields and would love to help you grow your business.

How about your neighbourhood? Do you know who your customers are? Do you and your employees engage with them? We want to help you learn how to engage with your customers and grow your customer base from your neighbourhood.

Seniors will become the largest segment of the Canadian landscape, in fact by the year 2031 all baby boomers will have reached 65. What are you doing to entice this demographic to frequent your store? We invite you to read Golden Opportunity Lies in Meeting the Needs of Seniors by our own Angela Altass. Little things can mean a lot ….and increased sales for your store.

As always, your success is my business, and my open-door policy to valuable feedback remains not only intact but stronger than ever. Each issue we offer a variety of articles to help you learn new techniques and hopefully help you do better business. We’d love to hear from you, please let us know what you think of our work by posting on our facebook page @convenienceandcarwashcanada or sending an email telling me what you like and what you’d like to see in upcoming issues. bjjohnstone@convenienceandcarwash.com I hope you enjoy this issue.

Brenda Jane Johnstone Publisher

CONVENIENCE & CARWASH CANADA

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Editor’s Message PUBLISHER Brenda Jane Johnstone bjjohnstone@convenienceandcarwash.com SALES Cody Johnstone Vice President, Sales 416-838-4674 codyj@convenienceandcarwash.com Brenda Jane Johnstone 204-489-4215 bjjohnstone@convenienceandcarwash.com Diana Signorile National Sales Media Solutions 403-607-8133 diana@convenienceandcarwash.com MANAGING EDITOR Angela Altass editor@convenienceandcarwash.com DIGITAL/SOCIAL MEDIA Eva Chambers echambers@convenienceandcarwash.com DESIGN AND PRODUCTION Doug Coates, Edge Advertising Keith House, Ad Production EDITORIAL ADVISORY BOARD Ian Burton, Istobal Scott Findlay, Core-Mark Int’l Kim Hansen, MI Petro David Hoy, Peninsula Co-Op Andrew Klukas, WCSA Dave Watson, The Chamois & Convenience Store Ltd. CONTRIBUTING WRITERS Angela Altass Cheryl L. Beach Meline Beach Amy Brown Bob Chrismas David Dougherty Bob Gallant Tom Gibney Brenda Jane Johnstone Ed Kammerer Andrew Klukas Kaylie Long Jeff Rogut Nancy Schmautz Cara Wolf CIRCULATION James Gordon subscriptions@convenienceandcarwash.com

Spring into Action

While we delight in the warmer weather and the promise of sunny days and blue skies to come, spring can also be messy, which makes it a perfect time of year to attract new carwash business.

Driving through slush and muddy streets will have motorists seeking options when it comes to car washing and detailing. Beauty and the Carwash challenges carwash operators to look at their businesses from the customer’s point of view and offers ideas for beautification. Sprucing up your operation and spring cleaning your facility could be the difference between that motorist pulling into your carwash or driving on to the next one.

Also in this issue, David Dougherty tells us of ways to use new technology to improve wash-system performance. He lets us know that resisting changes and advances in new wash technologies could result in a disservice to customers as well as carwash operators. Take a read and discover what engineers and designers have been working on and how it might impact your business.

Talking about new things, how about the use of steam cleaning systems for the exterior and interior of motor vehicles? Check out the Steam Cleaning for Automobiles article in this issue to find out how the steam carwash movement is spreading to North America and get up-to-date on the advantages it brings with it.

Tom Gibney lets us know the benefits of carwash operations investing in a water reclaim or water restoration system and how it can protect them from increasing water and sewer fees.

After reading the carwash related articles, be sure to review the carwash equipment manufacturer listing information in this issue and use it to assist you in finding any equipment needed for your business as you spring forward this season.

Angela Altass Managing Editor

WEBSITE www.convenienceandcarwash.com PUBLICATION MAIL AGREEMENT No: 41670539 Return Undeliverable Canadian addresses to: Circulation Department 543 Borebank Street Winnipeg, MB R3N 1E8

Convenience & Carwash would like to introduce you to our new advertisers.

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WCSA Report

By Andrew Klukas

CONVENIENCE & CARWASH CANADA

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Part of the phase 2 process 200 employers and over 400 employees completed a comprehensive survey regarding employment and employment challenges in the industry.

n 2016, the WCSA entered a Labour Market Partnership Agreement with the Province of BC to research and address the hiring challenges the industry is facing. The partnership is the first of its kind for this industry and represents a growing recognition within government of our importance to the broader economy. Findings from this research program will be beneficial for c-store owners outside BC as well.

The first of a potential five-phase project was complete in 2017 and can be found at www.workbc.ca. It involved broad initial consultation where participants expressed their frustration regarding a wide range of contributing issues - such as the unavailability of affordable housing and transportation for employees in some locations, the inaccessibility of the Temporary Foreign Worker Program (TFWP), the high costs of constant staff turnover, and the regulatory environment.

We are in the course of Phase 2, which involves collection and analysis of information that will serve as the basis for actions to address these challenges. As part of this process 200 employers and over

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400 employees completed a comprehensive survey regarding employment and employment challenges in the industry.

The final report should be available in May, but here are just a few preliminary findings: • Employers primarily recruit through employee referrals and word of mouth and most do not target specific groups when recruiting. Those that do, tend to focus on college/university students and high school students.

• Approximately 70 per cent of those employers who have used the Temporary Foreign Worker Program report that they use it less frequently or have stopped using it altogether as a result of recent changes.

• Average turnover rates in the industry are approximately 30 per cent and are on the rise.

• Wages are the most important consideration when retaining and attracting employees. However, employers tend to under-estimate the importance of medical and other benefits.

• Employees at independent stores tend to be more positive about their jobs than those at chain stores.

Preliminary recommendations for subsequent phases of the project include:

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• Enhance outreach to and increase Most respondents represent inderecruitment of populations that are pendent stores and franchises with 10 under-represented in the industry com- or fewer employees. Almost all of them pared to relevant benchmarks or that anticipated that an increase to $15 in are concentrated among certain emthe minimum wage would result in layployers, particularly retirees (55 years ing off staff and increasing prices and 68 and older), women and Indigenous per cent thought that the annual cost to people (First Nation, Métis or Inuit). their business would range from $10,000 • Provide industry-wide recruitment - $50,000 a year. support that responds to the diverse If or when the minimum wage is needs of different store types. increased to $15/hr, what do you • Help increase the use of the Tempoanticipate the total cost would be to rary Foreign Worker Program. your organization each year?

• Improve the employee value propo$10,000 – $50,000 104 sition, particularly by enhancing employee benefits $100,001 – $1 million 29 • Develop a better understanding of Under $10,000 21 skills gaps and develop training strateGrand Total 154 gies that respond to these gaps.

• Address perceptions of employment in the industry and build the industry Seventy per cent of respondents (114) brand. noted they would reduce hiring of • Explore the potential of automation students, making it more difficult for young people to gain valuable work Minimum wage survey results A growing number of provinces are experience. contemplating increases of the minimum wage to $15. Alberta is gradually Whether through layoffs or cancellation increasing to $15 per hour by October of planned hiring, how many fewer 2018. BC has recently announced that it student employees (staff or FTE) do you expect an increased minimum wage will do so by 2011.

Last June the WCSA surveyed retail- would mean for your business in the year following the increase? ers across Western Canada to determine how an increase to $15 per hour would 1-10 108 impact their business and 162 respon- No change 47 dents participated from BC, Alberta, 6 Saskatchewan, Manitoba, Ontario, and 11-50 Grand Total 161 the Yukon. Here are some of the results.

Ninety per cent indicated they would have to raise prices to cover the cost of the higher minimum wage.

Do you anticipate a minimum wage increase to $15/hr would increase the price of your products, including staples like bread, milk, fresh produce, or prepared foods (salads, sandwiches, etc)?

Yes

145

No

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Grand Total

161

Many employers would like to pay their employees higher wages but the reality is that an increase for staff earning the lowest wages will have a domino affect - necessitating wage increases for all employees. In the meantime, many employers doubt that a bigger paycheque will result in more money for employees in the end since prices will go up across the board as a consequence of all businesses trying to afford the increased staffing costs.

While about a third of survey respondents still reported feeling optimistic about staying in business after such an increase, the other two-thirds were not so positive about their ability to survive.

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Todd Klismet Independent Carwash Owner Waupaca, WI

I have a spotless reputation.

Running a car wash isn’t easy. I’ve got picky customers, competitors trying to undercut me–and don’t get me started on the weather. So yeah, sometimes I can get a little stressed. It comes with the territory.

But one thing I know for sure: my customers keep coming back to my PDQ-equipped car wash because it’s the best in town. All they care about is getting the cleanest car possible, and my wash delivers, week after week. And that puts a smile on their faces and mine.

DRIVE | CLEAN.

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pdqinc.com | 800.227.3373

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For everything you need.

Candy Coffee Cold Beverages Foodservice

Fresh Sandwiches Full Category Management

Contact your local Core-Mark office Ontario 1-877-864-0285

NW Ontario/Sask.

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Manitoba 1-800-982-7552

Calgary 1-800-242-8402

www.core-mark.com carcand@core-mark.com

Vancouver 1-800-663-9963

Blueprint to Foodservice

CONVENIENCE & CARWASH CANADA

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By Meline Beach

YOU KNOW THE SOUND THAT YOUR STOMACH MAKES TO LET YOU KNOW IT’S HUNGRY….

THE GROWL AND THE GRUMBLE THAT YOU CAN’T IGNORE? YOU’RE EITHER IN TRANSIT GETTING FROM ONE PLACE TO ANOTHER, OR YOU HAVE A TIME CONSTRAINT THAT PREVENTS YOU FROM DINING OUT. YET YOU CRAVE SOMETHING MORE SUBSTANTIAL THAN A CANDY BAR REGARDLESS OF HOW SATISFYING IT CLAIMS TO BE. YOUR BEST BET IS TO STOP AT A LOCAL CONVENIENCE STORE.

Lunch & learn...

Lunch & earn Convenience & Carwash Canada spoke Snack-sized meals have established their place in today’s food consumption with representatives from Canadian behaviour. Each generation desires Trade House, White Castle, Expresco convenience, variety and good value, as Foods, and McCain Foodservice for their more and more Canadians intentionally perspective on foodservice programs, frequent c-stores for their lunch meal. specifically as it relates to lunch, in the And why not? The selection is pleasantly C&G channel. The following are answers appealing… from fries and hotdogs to to our questions in our quest to offer you chicken kabobs, cheeseburgers, pizzas valuable insights to an effective lunch and calzones – all readily available. program.

What is your most popular lunch prodEaten cold or hot, heated on the grill or a minute or two in the microwave, uct?

“Hands-down, our calzones, baguettes consumed on site or taken to go – the and pizzas are our most popular lunchchoice is yours.

Where are you on your foodservice time product,” says Rick Woods, manjourney and the road to profitability? aging partner, Canadian Trade House.

Whether you’re a foodservice novice or “While there are minor nuances in popuan intermediate, there’s something to larity from one province to another, these learn and more to earn with an effective staple products are pretty much standard across Canada.” lunch program.

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Sold as a ‘grab n’ go’ item, ProSticks can be consumed cold with a salad or right out of the package with dipping sauce.

According to McCain’s, crispy potato sub sandwiches, chicken Caesar wraps, wedges are popular. “As a nostalgic, and pulled pork – under the Chicks feel-good, comfort food, potato wedges brand, as part of their Hot Stuff Foods continue to perform extremely well,” group. “We also work extensively with says Greg Boyer, director of Market- C&G stores in building a takeaway fresh ing for McCain Foodservice. “They’re pizza program under a licensing agreewell suited to C&G because the bigger ment.” Their C&G pizzerias have been in shape enables them to retain heat lon- operation for 10 years, with 25 locations ger, therefore giving them a longer hold throughout Western Canada. time. Potato wedges can also be baked White Castle looks forward to offering so the operator doesn’t need to have a its Canadian customers their yet-to-bedeep fryer to offer them.” launched veggie slider and black bean White Castle’s internationally-recog- slider, both on a clean bun, meaning it’s nized brand and famous 2'x2' sandwich, not made with animal products which known as “the original slider,” thanks can appealing to vegans. These new slidto Hollywood films like Harold & Ku- ers were taste-tested at this year's Carmar – two characters who searched all wacs show. night for a White Castle – offers a resIs there a tiered approach to offering taurant quality meal in a convenient an effective lunch program? setting. Their two-pack and six-pack of Because of its ease of cooking and hamburgers/cheeseburgers are current- speed of preparation, along with its ly available at 7-Eleven, Mac’s/Circle K, reputable brand recognition, Nathan Petro Canada, Husky and a number of Hayden, brand manager at White Castle independents across Western Canada. believes their original sliders serves as According to Steve Ording, national con- both a great entry level and premium venience store sales manager at White foodservice item. Ording adds, “It’s like Castle, their sliders can be stored fresh having a franchise but not having to or frozen with a shelf life of 10 days to pay the licensing fees and everything seven months respectively. involved because you’re able to offer a New to market are Expresco Foods’ name brand, restaurant-type sandwich ProSticks grilled chicken skewers, avail- into a c-store environment.” able at 7-Eleven’s across Canada. “We According to Woods, the easiest and created a high-quality protein snack least expensive way to enter the lunch to address consumers’ growing desire occasion is by roller grill and deli sandfor artisanal experiences,” says Michael wiches, fresh or frozen. “As you develop Delli Colli, retail brand manager at Ex- your clientele, you’ll figure out if there presco Foods. Sold as a ‘grab n’ go’ item, is a need to expand into hot foods and ProSticks can be consumed cold with a ready-made meals, prepared on site.” salad or right out of the package with For McCain Foodservice, familiar dipping sauce. and simple are what their products are What other lunch products might you about. “It’s important to have a variety offer your customers? of products available to suit the needs McCain has a variety of craveable, of both the c-store customer and opversatile products that can be prepared erator – products that are simple to prequickly and customized, without sacri- pare, have a long hold time if prepared ficing quality. “A few products that hold in advance, and still taste great when well include twisted potatoes, potato the customer picks it up.” Boyer adds, bites, breaded pickle spears and maca- “It’s extremely important to make sure roni and cheese wedges,” says Boyer. “In you’re not sacrificing quality in favour addition to being customer favourites, of speed.” these products are cost-effective in What details do you take into considterms of labour, making them a great op- eration when developing a foodservice tion for operators who want menu items program with a C&G retailer? that will be both profitable and popular, All respondents agree that foodservice or are looking to manage new operating is not a one size fits all approach and or wage costs.” that there are many factors that need Canadian Trade House also offers to be considered before committing to

CONVENIENCE & CARWASH CANADA

a lunch foodservice program, such as clientele, customer preferences, location and its proximity to schools, industrial parks and high traffic areas.

“Research the marketplace, understand what you’re getting into and choose the right products,” says Woods.

Delli Colli stresses the importance of knowing what’s trending.

“With the rise in popularity of food trucks, shoppers are searching for quality food that both satisfies and McCain Potato Bites excites their palates.

Flavours (bold and spicy are currently trending), convenience and easy to eat are all important factors.”

According to Boyer, creating an

effective lunch program starts with product selection. “Focus on choosing products that hit the sweet spot – easy to prepare, profitable and popular with consumers because they’re convenient and easily recognizable.”

Consumer research conducted by McCain Foodservice in 2017 found that specials and discounts have a significant influence on where Canadians go to eat, as well as what they order. “Another consideration is trying to increase customer satisfaction and create loyalty by responding to customer preferences.”

Beyond food, flavours and promotions, the interior of a c-store should be conducive to a foodservice setting – a manner that maintains superior food

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quality while on display, in storage and during preparation. Space for seating, as desired, is also an option that should be considered.

What kind of money is there to be made from a lunch foodservice program?

All respondents indicated that c-store lunches are traditionally priced under $10. With minimal labour required, upfront equipment expenses behind you and little effect on utilities, profit margins can range from 40 per cent to 60 per cent.

The average being 50 per cent in general, based on suggested retail pricing by foodservice manufacturers and distributors.

Pairings and promotions, while might create a perception of short-term loss, delivers customer satisfaction and builds loyalty, which results in long-term profitability.

Meline Beach is a Toronto-based freelance writer.

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By Angela Altass

Cold Beverages for the Health Conscious Canadian Oasis Infusion, is a water beverage infused with plants, herbs, flowers and fruit.

The are some very well-known soda brands that continue to be a part of sales in the retail sector, but there are also changes occurring within cold beverages. Even those familiar soda products are offering new serving size options.

Many Canadian consumers are seeking out new and innovative choices as they take a more health-conscious look at their cold beverage options while others are sticking with the familiar brands they have enjoyed for years. This can make stocking the shelves and store coolers a challenge for retailers.

“We see a more and more fragmented market as consumers all have different needs and tastes,” says Stefano Bertolli, vicepresident, Communications, Lassonde. “Ethnicity and an aging population also bring new demand. To make sure to please the majority of consumers and differentiate themselves, having a large variety of products is key for convenience stores.”

Lassonde has launched a new product this year called Oasis Infusion, which is a water beverage infused with plants, herbs, flowers and fruit.

“The process is an authentic cold infusion of plants, with a subtle taste and slightly sweetened with fruit juice,” explains Bertolli. “Along with Oasis Infusion, we have organic juices in 355 ml slim PET plastic bottles as the demand for organic is growing, even in the C&G channel. Oasis organic is the first organic single serve juice option for C&G. We also have Karma Wellness water, which has vitamins secure in the cap ready to be released in the water and are launching two new flavours in the probiotic range this year as well.”

Consumers are looking for grab and go, lower calorie products and trends are evolving at a fast pace with many new products being launched in the beverage industry each year, says Bertolli.

visit our website > CONVENIENCE & CARWASH CANADA 

www.core-mark.com

For everything you need.

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Candy Coffee

Cold Beverages Foodservice Fresh Sandwiches Full Category Management

Contact your local Core-Mark office Ontario 1-877-864-0285

NW Ontario/Sask.

1-800-665-7575

Manitoba 1-800-982-7552

Calgary 1-800-242-8402

www.core-mark.com carcand@core-mark.com

Vancouver 1-800-663-9963

MARCH/APRIL

Real aloe vera juice and fresh coconut water with the flavor of watermelon.

Consumers are always comfortable with brands they recognize but they are also looking for new niche, yet mainstream, healthy brands as well, says Stefan Kergl, vice-president, Beverage World Inc. Kombucha is attempting to make its way into the C&C channel, notes Kergl.

“I’m not sure kombucha is mainstream enough to be accepted by C&G,” comments Kergl, “especially since the price points are still high. The ring at the register looks great to retailers with kombucha but if the product does not turn, then it’s just taking up vital real estate space.”

Beverage World is launching four new skus in 2018: Alo Twist, Alo Coco, Alo Coco Watermelon and Calypso Pineapple Peach Limeade.

“The cold beverage market changes every year,” states Kergl. “There is so much innovation globally that there simply isn’t enough room in retail sets.”

There is a lot of new innovation happening in regard to water, says Chrystal Adkins, business manager, C& G, Nestle Waters Canada.

“Sparkling water has seen double digit growth for the last couple of years,” notes Adkins. “We’ve seen consumers moving more towards sparkling water and healthier beverages.”

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DATE join us in

Halifax, Nova Scotia September 25-27, 2018 The Westin Nova Scotian

NATIONAL CONVENIENCE INDUSTRY SUMMIT

Listen to inspiring and informative speakers, network with colleagues at the trade exchange and celebrate excellence and innovation in the industry.

Don’t miss the industry event of the year

for details visit www.nacda.ca

CONVENIENCE & CARWASH CANADA

The Balance Calories initiative was a pledge that many of our members made in 2015 to reduce calories from beverages in Canadian diets by 20 per cent by 2025.

Water remains very profitable, notes Adkins.

“We are seeing most of the growth in water coming from the premium waters,” she says. “Water is still a big segment, although it’s relatively flat as far as growth. Consumers today are not just looking for hydration when they have a drink.”

Nestle Waters is expanding on its Perrier and S. Pellegrino brands.

“We’re coming out with new S. Pellegrino sparkling teas and we are launching strawberry and peach Perrier flavours this year,” says Adkins. “We are also doing a re-launch on Nestle Pure Life and you will see its new packaging in March.”

Cold beverages are changing in response to consumer demand for choice, says Jim Goetz, president, Canadian Beverage Association.

“For example, functional beverages are becoming more popular,” says Goetz. “The growth of the vitamin water segment is something new that has happened in the Canadian market in the last four to five years.”

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The Canadian Beverage Association has seen real progress made regarding its Balance Calories initiative, says Goetz.

“The Balance Calories initiative was a pledge that many of our members made in 2015 to reduce calories from beverages in Canadian diets by 20 per cent by 2025,” he explains. “Our first two-year progress report shows a 10.2 per cent reduction in calories that Canadians are getting from nondairy, non-alcoholic beverages. This represents the largest decrease in calories in North America ever from non-alcoholic, non-dairy beverages and it really comes down to the fact that the industry is innovative, introd ucing new products to the market that are in the mid to zero calorie range.”

Retailers need to know their market and ensure that they have the right types of products for their customers, says Manny Fitzgerald, national account manager, sales, Saputo Dairy Products Canada.

“If a product is not in stock, you can’t sell it,” states Fitzgerald. “Variety means a retailer can target more of the different types of consumers walking through the door. If there aren’t sufficient choices, consumers will go elsewhere.”

Single serve, ready to consume products are key for convenience stores, says Fitzgerald.

“There is a large focus on protein drinks, such as M2G PRO and Muscle Milk,” adds Fitzgerald. “I think any single serve, ready to consume products, no matter which company makes them, are good for sales in convenience stores.”

Consumers are taking the time to educate themselves on what they are putting in their bodies, says John Steptoe, national sales manager, Coco5 Canada.

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“It’s not enough to simply provide a good variety anymore,” says Steptoe.

“There needs to be a good offering of better-for-you products as well. If you fail to offer these, the educated consumer with more money to spend will go elsewhere.

Our product is an all-natural sports beverage that is fueled by coconut water.

With cold pressed juices, kombuchas, and cold brewed coffees all coming to market at a premium price point, consumers have become less price sensitive when comparing price to health benefits and are willing to spend more for better quality.”

New Age Beverages Corporation is looking to enhance the healthier beverage experience for consumers.

“We are re-engineering or launching very healthy products that have more of a mainstream appeal,” says Craig Thibodeau, president, International, New Age Beverages Corporation. “We want to enhance the category and the

only way to do that is to bring new users to it. We make really healthy beverages that continue to give you all the functionality but are more mainstream and taste friendly.”

New Age Beverages Corporation offers Bucha Kombucha, Coco Libre and Marley Beverage Company products. Its research and development department has created a shelf stable kombucha drink that does not take up valuable cooler space as well as removing over 90 per cent of the vinegary taste of a more traditional kombucha. It is also introducing a Coco Libre sparkling coconut water this year and is launching an organic mate into the Marley product line.

New products are becoming available in the energy drink category as well. Following the success of its Winter Edition launch in Canada, Red Bull will have a Coconut Twist Summer Edition coming out in April/May of this year.

Knowing who your customers are and

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providing the appropriate mix of beverages is important, says Thor Matson, vice-president, Happy Water.

“Rely on your supplier for advice but be weary of their brand bias,” says Matson.

The are some very well-known soda brands that continue to be a part of sales in the retail sector, but there are also changes occurring within cold beverages. Even those familiar soda products are offering new serving size options.

“The very recognizable products that have been around a long time are going to continue to be part of sales,” says Goetz. “However, there is such a wide variety of beverage products that are available now that you should be experimenting with that you are promoting in store. Make sure that you are offering customers choice because if you do, they will, nine times out of 10, take you up on it.”

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By Amy Brown

Hot Beverage Equipment: The Why, What, and How

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hy pay attention to specialty beverage. According to the

2017 National Coffee Drinking Trends report, coffee consumption continues to dominate the beverage landscape; with 62 per cent of Americans aged 18 and older drinking a coffee yesterday. In this segment, espresso-based beverages alone grew from 18 per cent to 24 per cent over the past year, which is the largest recorded one-year jump in espresso-based beverages in the history of their tracking.

It is apparent that espresso-based beverages have found their place in the market, and are here to stay. Therefore, as the market grows, it is important that c-stores implement a specialty beverage program that satisfies today’s consumers.

What to Look For With Your Equipment

In a world where customization is key, there is a vast array of hot-beverage equipment that can elevate your chain’s specialty coffee program. With super automatic coffee machines, your offerings can include anything from espressos and Americanos, to cappuccinos, mochas, lattes, and anything in between. Whereas in the past consumers were often finding these beverages only at high-end coffee shops, c-stores can offer consumers the beverages they crave, with each beverage completely customized to individual preferences.

Rather than waiting in long lines at specialty coffee shops, c-stores can offer these specialty beverages successfully in a self-serve format, reducing wait

CONVENIENCE & CARWASH CANADA

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times. With touchscreen technology, making a drink is as simple as touching a button featuring your drink of choice.

Additional screen features include the opportunity to develop screensavers that play on the machine when not in use and while drinks are being prepared, which many c-stores use for crossselling opportunities. Some equipment boasts video capabilities as well, where many promote not only their brand, but add other messages that are important to your consumer base.

Taste is of utmost important to consumers when selecting coffee. Older generations rely on roast type to convey taste while younger adults rely on flavor, states Mintel’s 2017 coffee report.

Today’s specialty beverage equipment allows for more than one type of roast, providing a wide variety to consumers.

Additionally, many machines have the option to add a flavor station that can be paired with your machines, featuring up to six syrups. Offering more options to customize beverages will further differentiate your specialty coffee program. Popular flavors include vanilla, hazelnut, and caramel, just to name a few. Additionally, limited time offers

It is important that c-stores implement a specialty beverage program that satisfies today’s consumers

such as pumpkin spice during the fall, and peppermint or gingerbread during the winter can attract attention and keep your menu fresh.

One segment that is popular with today’s consumer is not only hot specialty beverages, but also iced beverages. Many of today’s machines boast capabilities that enable you to serve customers consistent hot and cold foams, even at high capacities.

The industry-leading machines allow for programming foam quality for each beverage offered – from thin to thick.

With the advancement of technology, connecting your coffee machine to the internet is no longer visionary thinking. Many models of beverage equipment allow access to each of your store’s machines through the Internet of Things (IoT). This capability shows information like how often your staff is

cleaning the machines, which drinks sell best, and how the machine is operating each day. With heavy use of the machine, the system can also inform you about when maintenance is due so you can avoid downtime during busy times.

Additionally, many systems will allow login to the system to change beverage prices on self-service machines centrally.

IoT capabilities will both enhance and improve your operations.

How to Execute Your Specialty Beverage Program

Once your hot beverage equipment is in place, it is important to raise awareness to alert your local market of your offerings. It is important to differentiate your specialty beverage program – personalizing the experience for customers. One way is to develop a brand around your specialty beverages, with

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CONVENIENCE & CARWASH CANADA 

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Through sampling, coupons, or discounted pricing, chains are making recommendations for customers and encouraging customers to try something new.

branding beginning from the outside of customers to try something new. You can your stores and pumps, and carrying this also reach a wide consumer base with look throughout the store. Furthermore, digital marketing efforts. According to branding around the machine itself PEW Research Center, seven in 10 Amerand a featured menu board creates icans are using social media, so chains an experience and destination within should take notice and take action. As your stores, where customers will find social platforms grow, so does the need to capture your audience to connect with themselves coming each day. your brand.

Additionally, running promotions Through creating a full customer expeonce your program is established will rience in-store, customer outreach, and further drive interest and sales. Through choosing advanced specialty beverage sampling, coupons, or discounted pricequipment, c-stores are now becoming a ing, chains are making recommendatop destination for specialty coffee. tions for customers and encouraging Amy Brown is the marketing manager at Franke Coffee Systems North America. Her experience includes providing insights to convenience store customers on elevating their specialty beverage programs. Visit coffee.franke.com for more information, or contact Amy directly at amy.brown@franke.com.

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Over the last five years energy costs of a 5,000 sq. ft. convenience store have been reduced by 49 per cent due to these new technologies and the equipment performance for maintaining consistent product temperatures has also improved.

C

Expanding Convenience Store Product Portfolio

onvenience stores are looking to differentiate their store brand from the other food retail competitors in their area … whether those are grocery stores, quick service restaurants, drug or dollar stores … everyone is selling food today. Why is this trend so popular? It is because today’s consumers are time constrained so they need convenient, healthy snacks and meals as they move through their activity filled lives. As a result of this trend convenience stores are being challenged to increase their foodservice offerings which requires more refrigerated and frozen display cases and walk in coolers.

Self-contained display cases are still a good option. Island configurations provide multiple levels of display space for packaged items such as sandwiches and salads and other complementary items to make a meal. They are easy to shop during those peak meal time hours and they don’t minimize your counter space for other items. If you are concerned about using your center store floorspace, there are many variations of open multi decks with more vertical display space and a narrower footprint. These cases fit great within your existing counter space.

This equipment continues to be more energy efficient as new technologies for lighting, fan motors, and compressors are being developed. Over the last five years energy costs of a 5,000 sq. ft. convenience store have been reduced by 49 per cent due to these new technologies and the equipment performance for maintaining consistent product temperatures has also improved.

You can still see tremendous energy efficiency improvements by upgrading your existing stores with new LEDs in both display cases, walk in coolers and overhead store lighting. For those traditional one, two and three door medium and low temperature self-contained merchandisers, the energy efficiency is improved with new refrigeration systems and air flow enhancements that result in consistent temperatures throughout the entire display space. New refrigerants such as R290 propane are more popular than ever to reduce carbon footprint and lower Gwp without sacrificing performance.

Digital technologies can provide actionable data around energy, temperature and performance help to keep your refrigeration equipment operating at the optimal performance levels but also can help with scheduled service and maintenance instead of waiting until something fails and then having to act immediately. And, we are seeing more new digital technologies like electronic shelf labels (ESL) that enable the retailer to automate pricing for accuracy improvements as well as better manage the product mix. ESL also provide your shoppers with more product information and can integrate with their loyalty programs resulting in a more personal experience.

Walk in coolers and freezers are the heart of the convenience store, still today. They are easy to merchandise and allow for substantial product storage and have been relatively reliable over the years.

But energy efficiency has been improved by changes to LEDs that also improve the overall visibility of the product display inside the cooler as well as new designs in the door itself. Energy is used in the door components, in the insulation value of the glass, door and frame and in the refrigeration system to overcome the heat introduced to the cooler or freezer by the energy using devices in the door system. While there may be solutions to lower energy in each part of the door or door system, the greater challenge is to lower the energy in all aspects without compromising the overall performance of the door to maintain temperature within the display zone.

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By Cara Wolf

CAPITALIZING ON MERCHANDIZING EMERGING TRENDS Business owners sometimes struggle to keep up with all of these advances and understand when to invest or how to implement new technologies into their business to increase profitability.

As a company, it’s tempting to see competitors yielding tangible results from applying cutting edge technologies and merchandizing new products to capitalize on changing consumer tastes and to want to immediately copy their actions. But good business sense also dictates evaluating a new venture by completing due diligence to understand what the impact of these changes could be or what capabilities a new technology has to offer.

The fist step in any new venture consideration is to determine alignment with your company’s vision, mission and goals. Does the new product fit within your overall corporate objectives? Will the adoption of a new technology or business process provide deeper insights into your customer’s preferences and behaviours or increase efficiency? What

are the potential capabilities and limitations, risks and rewards, and relevance in context to what your company produces or provides and how is success measured? These questions should be addressed through your strategic planning sessions.

When it comes to in-store merchandising, how do you decide what items to sell and where to place them? How do you know if your customer’s buying habits are changing? How frequently do people come into your store? Are they from your neighbourhood or are they just passing through to get fuel and snacks before moving onto another destination?

Many of these questions can be answered through data collection and the reporting features of your POS systems.

Once you have your data collected, what do you do with it? One suggestion would be to consider a future where your company can personalize your marketing programs to individual shoppers through loyalty programs. Once you know your customers,

CONVENIENCE & CARWASH CANADA

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is on your front counter and know how many dollars it generates in sales and profits. How long have the dusty trinkets sat in your front counter space? Could these items be placed to another high traffic location and generate the same sales in order to free up counter space for other items or should they be removed altogether?

• Products on the counter should be of an impulse or seasonal nature, purchased frequently and priced below $10 and most often below $5.

Items that are prone to high theft are kept close by.

• Rotate or change displays often.

Regular customers visit your store several times a week and soon ignore products that have been in one spot for a long time.

• Introduce new products based on emerging consumer trends. Consider selling items like phone chargers, phone cases or vaporizers. Consider vendor incentives.

• Use your POS software to run reports to determine inventory turnover.

you can use dynamic pricing and person- as they come in? alized marketing to achieve higher sales.

Merchandising your cash desk or pay Think Shopper’s Optimum and Loblaw’s point profitably is a task that requires grocery loyalty program apps with tai- daily attention and one that can pay lored offers. off with incremental sales and a posiWhat about low tech? Don’t forget tive customer impression. This is the the basics. Excellent friendly customer most important area of your store. Evservice is still paramount. No amount of ery customer visits this area and the new technology can overcome a bad ex- likelihood of increased sales through perience from a rude or dismissive staff impulse buys like confectionery and member. Even if you have an older store snacks are the highest. Here are some in need of renovation, there are several best practice tips based on interviews low cost remerchandising projects that with Hailey MacDonald, site manager you can undertake. Here are some rela- of Goldstream Peninsula Co-op and tively simple low cost activities that you Scott Sibbet, vice-president, Retail Opcan do on your own that will improve erations, Gasking Oil Co. Ltd: your merchandising and generate addi- • Make sure your counter area is tional sales. clean and in good repair. Always Begin by looking at your business leave at least three feet of clear through the eyes of your customer. How counter space for your customers to much inventory do you have on the outcomfortably pay for their purchases. side of the front of your store? Are ripped Anything less will be uncomfortable or dated posters hung on every window? and inconvenient for them.

Is your store clean? Can people enter • Keep clutter to an absolute miniyour store and move between aisles commum. Too many offers are distractfortably? Is there a direct line of sight to ing and overwhelming. your cash register? Can you greet them • Review each item and ask why it

Although, in the immediate future, it’s unlikely that all vehicles on the road will be electric or will we have personalised drones delivering our snacks, it’s important to think about how these technologies could impact our business operations. The use of data analytics and augmented customer intelligence is rapidly increasing. By combining emerging technologies with tried and true commercial merchandizing strategies, your company will prosper in the tough competitive retail landscape.

Cara Wolf, MBA CMC is the founder of Ammolite Strategies Inc., an innovation advisory firm specializing in the implementation of emerging technologies. Her email is: cara@ammstrat.com.

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By Bob Chrismas

Protecting Employees and Customers from Drug Fueled Violence

P

rofessional organized bank robbers are largely a figment of our not-to-distant history. Theft with violence, or the threat of violence (the Criminal Code definition of robbery), in recent decades is most often now committed by desperate people feeding tragic drug addictions that override all logic or risk of ramifications. Now in my 29th year of policing, I find that the discourse among my law enforcement colleagues has moved beyond the common knowledge that convenience stores are the most common target of robberies, to the emerging phenomenon of elevated violence related to new and changing dangerous street drugs.

Convenience stores, by definition, are among the only visible and available targets at all hours of the day and even holidays, for robberies. They are convenient targets for people who are desperate for a few dollars to buy their next high and escape the torture of coming down on whatever drug they are

addicted to. Law enforcement and pharmaceutical staff know that a trend in the past decade saw people no longer demanding money at knife or gunpoint; rather than cash they were demanding oxy (oxycodone, a semisynthetic opioid narcotic that is 1.5 times more potent than morphine).

The break-ins and robberies continued until the pharmacies hardened to the threat, placing oxy in vaults and putting out signs that there is none accessible to employees. Convenience stores and carwashes suffer as an extension of this problem, as cigarettes are easily converted into cash in the black market, and new drug trends are much more volatile. There will be growing pains as cannabis (aka marijuana, weed) is legalized and distributed widely. Time will tell whether convenience stores are eventually licensed to sell it. Legislators and law enforcement in Canada are currently pre-occupied with sorting out the larger problems, such as how to deal with people

Convenience stores, by definition, are among the only visible and available targets at all hours of the day and even holidays, for robberies.

CONVENIENCE & CARWASH CANADA 

2018 would be a good year to consider if you have hardened against the growing threat of dangerous street drugs and their affects

driving while impaired by cannabis; however, the sales and distribution of cannabis and the associated paraphernalia, will, without a doubt, bring with them a host of challenges. The upside is that many of the safety and security issues related to cannabis should be already solved as we will need to be hardened to the much more volatile problem of meth and other street drug consumption.

Meth (aka methylenedioxymethamphetamine, or MDMA) is a chemically manufactured stimulant drug related to mescaline and amphetamine, used illicitly for its euphoric and hallucinogenic effects, used in psychotherapy in the 1980s but now illegal. Just as oxy was a serious concern in previous decades, meth is now a much greater challenge as it is relatively cheap to make, and seems to be involved in a significant number, if not most of the increasingly violent street crime and robberies we’ve seen in recent years. People who are high on meth seem so desperate for the next fix, they are willing to rob convenience stores with little thought of the consequences, even if they know there is only $50 cash or as many cigarettes as they can carry available. An additional concern with meth, and similar drugs, is the occasional incidence of excited delirium, also known as agitated delirium, a condition that presents with psychomotor agitation, delirium, and sweating. In excited delirium, people often display uncontrollable violence, unexpected strength, and very high body temperature. When the police are sent to cases of excited delirium, they most often ask for an ambulance to attend as well and stand by. Given that they are available at all hours, along with taxi drivers and emergency services, convenience store employees should have potentially lifesaving awareness training on meth fueled excited delirium and should not engage on trying to control someone who is in that state. As cannabis becomes more available legally, time will tell how it affects the black market. The greater threat will likely be from people who are high on other more volatile street drugs such as meth.

The best defense against drug fueled violence is intelligent planning and forthought, considering the three pillars of store security; (1) environmental design,

2018 would be a good year to consider if you have hardened against the growing threat of dangerous street drugs and their affects. Certainly, it is a good time to revisit training, collaboration, and your working relationship with the local constabulary.

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(2) mechanical security and procedures, and (3) employee awareness and training. While the entire scope of security should be reviewed yearly for each store you manage, 2018 would be a good year to consider if you have hardened against the growing threat of dangerous street drugs and their affects. Certainly, it is a good time to revisit training, collaboration, and your working relationship with the local constabulary.

One thing I have learned over the past 35 years of my public service career, is the certainty that change is the only thing that is constant. Partnerships need maintenance because they are built on two-way trust, and shared goals. Certainly the safety of your customers and staff is a concern that law enforcement shares with you. Maintain that relationship and ensure that you achieve that shared goal of reduced crime and improved safety together. Every police agency has different forms of community outreach and engagement, and they are different in every jurisdiction. The best advice is to ask your local law enforcement agency what they offer and collaborate with them. Probably the best advice is to remain vigilant and flexible. Being responsive to ever-changing demands means being open minded and developing a culture of strategic thinking that will keep your business ahead of any new challenges that present themselves. This year in Canada, it is cannabis and supplies, but I would argue that perhaps a more pressing challenge is the already present threat of other volatile street drugs.

Who knows what next year will bring, but having a responsive organizational culture will address it.

Bob Chrismas, PhD, is an author, scholar, consultant, speaker and social justice advocate, and police professional with internationally recognized expertise in community engagement and crime prevention. An advocate for social reform, he has written and speaks extensively on innovative trends in policing, community partnership and governance. For more information visit BChrismas.com.

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Stocking Up on Green Rush Accessories

By Andy Palalas

Canada’s Green Rush is for convenience owners too! With the legalization of cannabis looming, the growing market for lifestyle accessories like waterpipes, grinders and dugouts represents an enormous opportunity for revenue in a category that is brand new to many owners and operators. No doubt some of these accessories are unfamiliar, and with a wide spectrum of quality (and less than quality) products emerging on the market, how can you be sure that you’re stocking what your customers are buying?

We’ve put together a guide that answers the most common questions convenience owners have about these next hot-sellers.

1

Why should I stock lifestyle accessories? With over 30 per cent of Canadians ready to enjoy legal herb, there’s no question that consumption of these accessories is set to skyrocket… and convenience locations are the ideal spot for purchase.

Most accessories have been sold at specialty shops over the years, and while those locations typically stock a wide variety, they generally keep regular business hours and appeal to a local fanbase of enthusiasts. This presents a problem, as many consumers enjoy herb in the evening hours, or are looking to purchase an inexpensive accessory in a pinch. For now, the only place to pick one up on the go is your c-store.

2

I want my checkout to look clean, professional, and uncluttered. What are my options? In the past, many inexpensive lifestyle accessories have come unpackaged, loose, and without proper branding or labelling. Lack of proper SKUs and the breakable nature of glass products can add to the frustration of trying to merchandise and stock properly.

Today, there are an increasing number of options in products that come with professional packaging and recognizable brand names, along with barcodes and box instructions for ease of use, display, and customer inquiries. In addition, corrugate trays keep things organized, neat and uniform.

3

What products should I consider stocking? With a dizzying array of accessories from large waterpipes, to small grab-and-go items, to gizmos and gadgets, knowing what you’re looking for is important.

In general, the most desirable and high volume items are the most basic ones – handpipes, grinders and storage solutions.

These move quickly and are largely disposable, as they are inexpensive and often lost or broken. Waterpipes are desirable also, as long as the price point is below competitive, premium products available at local specialty shops. Steer clear of peculiar gadgets with batteries or hard to explain functions – they can be a headache.

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4 There will be growing pains as cannabis (aka marijuana, weed) is legalized and distributed widely. Time will tell whether convenience stores are eventually licensed to sell it.

5

Andy Palalas is the director of sales at Famous Brandz, an accessories company working with licensed brands like Paramount Pictures, Snoop Dogg & the Trailer Park Boys, providing licensed C-Store products in Canada.

6

What are grinders, and which should I stock? Grinders are small, portable items used to break up herbs for consumption. Simple grinders are one-stage, and contain only one chamber with grinding teeth.

Two-stage grinders have a second chamber that the herb drops into for storage. Three-stage grinders have a third chamber that catches the fine powder and minimizes waste. By far, three-stage grinders are preferred by consumers and are the most functional.

Grinders can be made of plastic, zinc, or aluminum. Plastic should be avoided as the teeth break easily. Zinc can do in a pinch, but aluminum is far superior with durability and shelf appeal.

Beware of battery operated grinders – they break easily, are expensive, and don’t add much value to the very simple process of grinding.

What are waterpipes, and which should I stock? Waterpipes are a large tabletop variety of pipe, with the most popular models standing 10-14” tall. Larger than 14” and waterpipes become novelty, while smaller than 10” pipes are best suited for more niche purposes like herb extracts (a different thing altogether). Waterpipes are usually made of plastic, glass or ceramic. Plastics are cheap, disposable and sell well, though they tend to look cluttered and junky. Ceramics are generally artistic, more niche and slower to move. Glass is the gold standard, and waterpipes made of glass come in near endless variations. As a rule of thumb, thickness and clarity are the main markers of quality. A glass piece that feels heavy in your hand and is not cloudy or discolored is the most desirable. Some soft glass varieties come in inexpensive, colorful patterns that sell well, but the kind most favored by consumers is clear glass. Though their size makes it challenging to stock a large variety in a c-store environment, having a few waterpipes is a must.

What are handpipes, and which should I stock? Handpipes are the most popular accessories out there, and are guaranteed hot-sellers.

Typically three to six inches long and

made of glass, wood or metal, they fit in the palm of your hand and can be easily transported for on-the-go use. Wood handpipes are crafty and appeal to some, while inexpensive metal pipes litter the market and are generally desirable only for their cheap price point. Glass is the most desired, as glass is inert and does not add any additional contaminants or flavours to a consumer’s enjoyment.

7

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What are dugouts, and which should I stock? Dugouts are an innovative pocket-sized product, also known as a one-hitter. Often rectangular and the size of a small chocolate bar, they are storage compartments for herb that also include a pop out bat – a short cylindrical tube that can be gently tamped into the herb storage compartment and used as a miniature pipe. These all-in-one solutions are typically made of wood or aluminum, with aluminum models increasing in popularity thanks to durability and better odor containment.

What other products are must haves for my customers? When merchandising accessories, keeping things simple is the best policy.

That said, there are other popular varieties of hand and waterpipes that shouldn’t be missed. Bubbler handpipes feature a small glass chamber to be filled with water, providing the same filtration as a waterpipe in a portable format.

Glass Sherlock handpipes are shaped into a mock old-style pipe, featuring deeper bowls that fit nicely into the palm. While basic waterpipes are great, many designs feature diffusers or percolators – desirable accessories built into the waterpipe that provide additional bubbles and aeration. Consumers love this!

With so many options, sticking to these lifestyle accessory guidelines will make product selection an easy, profitable process. Put this growing category of hotsellers to work for your C-Store today!

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12’ premium borosilicate water pipe for dry herb, available in Cheech & Chong (beaker bottom) and Trailer Park Boys (straight bottom).

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Bubbler Pipe

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Vertigo Lighters

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Dugout

Pocket-sized storage container for herb, with a pop-out one hitter ‘bat’ for consumption on the go. Made of C&C aluminum and available in Cheech & Chong and Trailer Park Boys, with tight fitting swivel lid for sound storage and odor containment.

Available in 6 colors.

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Lotus Butane

Available in a large 400ml can, Lotus butane is among the purest butanes on the market making it perfect for hot oil extraction. With Canadian compliant packaging, Lotus Butane is a musthave in every store.

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Handpipe

Pocket-size hand pipe, available in Trailer Park Boys.

Flared mouthpiece for catching ash, with an ergonomic palm fit and extra deep bowl. Available in 3 colors.

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Sherlock Pipe

Pocket-size Sherlock style hand pipe, available in Cheech & Chong’s Up In Smoke. Featuring a deep bowl with honeycomb screen for smooth draw and easy cleaning. Unique bent stem and flared mouthpiece for catching ash.

Available in 3 colors.

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GIZEH Rolling Machines & Roll-boxes

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By Angela Altass

MARCH/APRIL

Golden Opportunity Lies in Meeting Needs of Seniors The population proportion of seniors aged 65 and older has been increasing steadily over the past 40 years, according to Statistics Canada.

Demographic projections show that this increase is expected to continue rapidly until 2031 when all baby boomers will have reached 65.

2061 12

CANADIANS SENIORS

MILLION

CHILDREN

8

MILLION

Seniors could represent between 23 per cent and 25 per cent of the total population in 2036 so it’s probably a good idea to start to look at how seniors view your establishment and what can be done to make your business attractive to them.

Many seniors want simple changes in stores, such as alterations to the layout and many prefer shopping in smaller stores that are closer to their homes, according to The Silvers Series IV: Retail Reconfiguration for Seniors report by Deborah Weinswig, managing director, Fung Global Retail & Technology.

“As the older population grows, neighbourhood stores are likely to become more commonplace, with major grocery, drugstore and dollar store chains catering to older shoppers via smaller stores that are close to residential areas,” says Weinswig’s report.

“In grocery, convenience stores and local grocery stores cater well to the smaller basket shopping of older consumers.”

According to 2014 data from Nielsen, baby boomers and silvers aged 68 and older make more visits to small-store formats, such as convenience stores and dollar stores, than younger age groups do. Nielsen found that convenience stores are the only store type where baby boomers’ spending per basket exceeded that of mil-

lennials and generation xers.

“Demand for local convenience is likely to extend beyond the grocery sector,” states Weinswig’s report. “We expect the growth in the silver population to boost demand for proximity shopping in health and beauty categories as well.”

The global population of seniors aged 65 and older will account for one-third of population growth through 2035, according to the United Nations. Some of the convenience store chains in countries such as Japan are responding with renovations that widen aisles, lower shelves and stock more products that appeal to the older generation.

Statistics Canada 2016 consensus figures showed that seniors, at 5.9 million, were outnumbering children, at 5.8 million aged 14 and under, in Canada for the first time in the country’s history. The increase in the number of people over 65 has jumped 20 per cent since 2011. By 2031, about 23 per cent of Canadians could be seniors and by 2061, there could be 12 million seniors to just eight million children in Canada.

Convenience & Carwash Canada decided to talk to a few seniors to get a better understanding of what they might be looking for in a convenience store and to find out whether stores are fulfilling the needs and expectations of this growing age group.

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Our Team at

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CONVENIENCE & CARWASH CANADA 

Amanda Sales Administrator

35

Kathleen Sales Representative

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MARCH/APRIL

For Wayne in British Columbia, friendly service is a key factor.

in for us.”

Wayne, who visits his local conve“We often feel as though we are forgotten nience store daily for coffee, newspapers, or not as important as customers with all bread, butter, milk and seasonal treats, the focus on the younger shoppers,” he has high praise for the service provided says. “I enjoy my local store because, as a there.

“The best part about our corner store family operation, they seem happy to see me and, depending on what I have shared is that they are there every day or night with them, they take an interest in me. and I am hooked on their hot cocoa When I told them that my granddaughter drinks every winter and the iced ones in the summer,” says Wayne.

“As a senior now I feel like a young man “Because I am a regular, I get a trapped in a senior’s body because I am hot drink in the equally comfortable with my granddaughter winter from the owner for being a regular shopas I am with any retailer who is happy to see per who looks me as a valued customer and tries to appeal like he needs a hot cocoa drink.

I like that they to my needs” always say hello and take the was coming for a visit, they educated time to know me and my family. I feel me on popular new items. They care obligated to support them because they and remember and that is step one to make that effort. My father would call it guaranteeing I will be back because they salesmanship and customer service but I feel like they care about me and that I respect my patronage.” should care about them too by being a Wayne thinks there are too many steregular customer.” reotypes regarding seniors in general.

“As a senior now I feel like a young man trapped in a senior’s body because I am equally comfortable with my granddaughter as I am with any retailer who Patricia from Prince Edward Island is happy to see me as a valued customer says she would consider shopping at and tries to appeal to my needs,” he com- a convenience store for occasional ments. “I like to be treated with some items if there was one situated close respect. I prefer shopping at my local conto her home. venience store because I feel like they ap“I would also consider going there if preciate my business and have made me a I needed something on a day when my part of their day and that is priceless.” regular store was closed,” she comments, Location, store hours, carrying basic adding that, although she admits it everyday staple items, competitive pricmight not be feasible, it would be nice ing, and well stocked seasonal items are all things that Wayne indicates are draw- if a store could offer a service to deliver items to a senior’s home. ing factors for a convenience store.

“The local convenience store always seems to have what I forgot to pick up or ran out of and they are there to save Lisa of Manitoba shops at the day,” he says. “They are there for my convenience stores when she is in convenience as my local retailer, provide a hurry and doesn’t want to wait in service with a smile and respond to my line at a larger store. needs quickly and happily versus the big box stores. Our local retailer cares “I am most likely to go to a convenience enough to ask us if there is anything we store if the other stores are closed or I need that is not in store or for seasonal need something quick, usually a baking events and then they bring those items or grocery item,” she notes. “I regularly

buy gum, milk, pop and gift cards. My son smokes and as cigarettes are no longer as accessible as they used to be at the grocery store, cigarettes are one reason that people go to a convenience store.”

Reward programs can be a deciding factor when it comes to shopping, notes Lisa.

“I go to either Shell or Co-op convenience stores because they are both close to home or work and I also get rewarded for purchases with Air Miles or co-op dividends,” she says.

Older seniors are cost conscious and are therefore less likely to shop at convenience stores, says Lisa.

“I think if milk was priced equal to the grocery store, seniors may stop by to buy milk rather than go to the "Older seniors are cost conscious and are therefore less likely to shop at convenience stores"

grocery store,” she remarks. “I find that the problem with buying milk at a convenience store is that they don’t sell large volumes so, not only is it more expensive, the expiry dates are not as far out as the stores that go through more volume of sales. The downside for stores in lowering the price and selling more volume would be that more fridge storage would be required.”

Younger seniors between the ages of 55 and 70 may not be as worried about price and are more likely to shop at a convenience store, says Lisa.

“Those who are 70 years plus grew up with a more frugal upbringing,” she notes. “Younger seniors are more active and not as concerned with saving money.”

Vera of Nova Scotia shops at convenience stores while traveling.

“When getting gas and there is a store attached to the gas station we will often go in and buy something like chips or another type of snack, especially if we are traveling on a weekend or late at

CONVENIENCE & CARWASH CANADA

night when larger stores are closed,” she states. “I don’t shop at convenience stores regularly. Maybe if they advertised lower prices on staples like milk and bread, I would consider it.”

Pat from Ontario says that although she personally doesn’t shop at convenience stores, her husband, Rod, buys lottery tickets at the local convenience store.

“The only things I would think of buying at the convenience store would be bread and milk but, to be honest, the convenience stores in our area don’t appeal to me,” she states. “They seem to carry a lot of junk and the stores aren’t very attractive. Competitive pricing would go a long way in attracting seniors as I find the mark-ups are too high, even on chocolate bars and other goodies.”

James of Ohio feels that such items as milkshakes and coffee, speed of service, less congested parking lots and clean stores could attract seniors to convenience store shopping.

“Some of the convenience stores that border on highways have filthy and

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and local ownership of his nearby convenience store, he says it is difficult to shop there when most items are 20 per cent more than at the grocery stores. He will mainly stop by when he has a craving for a milkshake or a donut and the local coffee shop is too expensive with slow service.

With the increasing senior segment of

He will mainly stop by when he has a craving for a milkshake or a donut and the local coffee shop is too expensive with slow service. outdated bathrooms,” he commented, “also, having extra handicap parking spaces would be helpful. Lastly, a special senior discount of 10-15 per cent would encourage sales besides coffee.”

Although he praises the pleasant staff

the population, it might be a good time to reflect on ways to gear the shopping experience towards those aged 55 and over and to ask older shoppers what could be done to cater more to their needs.

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39

Moose Country Petro-Canada COMBINING FAMILY TRADITIONS WITH MODERN TECHNOLOGY

By Brenda Jane Johnstone

Purchased in 1999 by Art and Bev Reuteman, Moose Country Petro-Canada is located along the Alaska Highway near Whitecourt, Alberta.

Wanting to provide greater and better opportunities for their children in what was then a booming small town that was growing fast, Whitecourt had great potential.

Working with their parents since they were young children, Megan and Hayven took over running the day-to-day operations in 2012, splitting duties with Hayven in charge of the back-end and Megan running the front-end of the business.

In these days of fast paced gotta have it now, Moose Country Petro-Canada helps slow the pace.

“We are a full serve fuel station,” says Megan. “Yes, that means we will pump your fuel for you, wash

your windows, and add washer fluid to your vehicle.

We offer a wide range of fuel choices, a propane bottle refill centre, vehicle propane, an automatic carwash bay, two small hand wash bays, and one truck/RV hand wash bay. We currently employ 12 people to provide these services.”

Built in 1964, the original building was a laundromat/carwash with a fuel station added years later.

In 2016, a major renovation was undertaken on the carwash and exterior of the building that included replacing the roof, upgrading the electrical, adding new gas li nes, new exterior and interior siding, new lighting, and adding a coin box and foam brush to the truck/RV bay. The following October the automatic carwash was updated.

Megan and Hayven Reuteman

Whitecourt

Edmonton

Calgary

40

MARCH/APRIL

Moose Country PetroCanada is located in the North-West of Alberta where customers come in with inches of mud caked onto the bottoms of their vehicles.

Megan states that they wanted to offer customers a fresh new look but also a great wash. They installed a Wash World Razor Touchless Automatic Carwash with the foam and flow wax option and an underspray bar that includes the Mosmatic SelfRotating Rocker Blaster Heads on the sides which really beats the clumped mud off a vehicle.

“We also updated to a High Velocity 4-Dryer system, manufactured by Wash World and installed a Spot Free Rinse system completing our fresh new carwash,” says Megan.

“Offering a clean, bright and inviting site is important if you want to attract a wide range of customers and with that in mind we installed white Delpro 1238 wall board from Delcan of Fort McLeod, Alberta. Our current entry system is a Kesseltronics unit that we didn’t feel needed upgrading.”

The updated automatic carwash offers a selection of wash options supplied by both Accu-Chem and Blendco; including high

and low PH level soap, hot carnuba wax from Blendco, tri-coloured foam wax along with Bubble ‘n Shine drying agent from Accu-Chem. The hand wash bays also offer a number of options to please everyone.

“The price of a wash can sometimes be prohibitive to some so we offer four different choices for our automatic carwash ranging from a $10 quick wash to a heavy duty wash for $18,” says Megan, who states that it’s important to them to let their customers know they are appreciated. “The first Tuesday of every month we offer halfprice car washes, and we offer a $1.00 off a wash with any fuel purchase.”

Moose Country Petro-Canada is located in the North-West of Alberta where customers come in with inches of mud caked onto the bottoms of their vehicles.

“The self-rotating rocker blaster heads on the under spray really beats the mud off the running boards,” says Megan. “These new rotating heads really break up that mud

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CONVENIENCE & CARWASH CANADA

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41

and help it fall off during the wash. The foam and flow hot wax feature is really amazing. It’s like a waterfall of wax falling onto your vehicle. We find that the effect of this type of wax lasts longer on your vehicle in between washes.”

The light show with the red lights during the foam and flow pass and the blue lights while it is washing and rinsing is really appealing to the eyes and keeps the kids entertained and occupied in the car, notes Megan.

“Finally, the speaker that prompts you into the carwash and instructs you on what to do creates an experience that is similar to a ride at an amusement park,” says Megan. “It’s great entertainment.”

From a retailer and maintenance point of view the carwash technology offers operators great ease of use, notes Megan. The touch screen in the back room provides operators quick stats on put-through for a day, a week or a year.

Maintenance is no longer something operators have to remember because the built-in maintenance schedule provides reminders for maintenance basics such as greasing the machine.

“Diagnosing a problem is now much easier because the machine tells you exactly where to look,” says Megan. “For example, there was an issue with the under spray and it took me 10 minutes to fix

“They not only installed our automatic carwash, but helped with other problems in the hand wash bays too, helping us make educated decisions when upgrading other areas of our site,” SAYS MEGAN

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it. Whereas, with our previous automatic wash equipment it would have taken me anywhere from two hours to weeks to fix it, depending on if I could find the problem myself. Therefore, the down-time is far less compared to our old one. The features go on and on; from it telling you the temperature outside to being able to program and change your wash packages all with the touch of a finger.”

The knowledge and experience offered

by Kevin Turner and the Washtech crew

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MARCH/APRIL

has been very beneficial, states Megan.

“They not only installed our automatic carwash, but helped with other problems in the hand wash bays too, helping us make educated decisions when upgrading other areas of our site,” says Megan. “Being open to answering questions and helping us understand how all of our equipment works are just some of the praise we have for Washtech.

We have a Facebook Page; Moose Country Petro-Canada These are comments from the page: We’ve gone from our customers asking: “Is the automatic carwash working?” to: Rose-Marie Dionne: I go there all the time it's amazing Lee Aspell: Thought it was a good wash for the price. The rainbow soap is cool too These are comments from Google Maps Reviews: Terry Daigle 12 reviews/2 weeks ago Always helpful and friendly service. Proud to say Moose Country is part of my home town.

Jonathan Babyn Local Guide 42 reviews 4 photos 11 months ago Great service! hard to find a full service station now it seems; but folks here go out of their way to keep customers happy. Powerful, roomy carwash.

“ Kevin Turner from Washtech came into our store at the perfect time. I was very impressed with his knowledge of carwash equipment and his willingness to help us with equipment that he didn’t even sell us. We corresponded back and forth, and before we knew it, our brand new automatic carwash was ordered.” – Megan Reuteman

From start to finish, they worked with us; never making us feel like we were in their way or that they just wanted to get it done and get out of there. Even after everything was completed, Kevin has remained in contact with us; checking in to ensure everything is working great and we have no concerns.”

Kevin has always been available to answer questions and never seems un-

happy to do so, notes Megan.

“He even stops into our store when he is on his way through Whitecourt; the 500km between our site and the Washtech office does not feel long distance at all. We also love that they are a family business just like we are and can’t wait to see where we go from here and look forward to a great car washing season.”

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By Nancy Schmautz

CONVENIENCE & CARWASH CANADA 

Beauty AND T H E

S

ome carwash owners wonder why their businesses aren’t more successful and why the competition washes have lines ups when they have empty bays. Perhaps going through some ideas regarding how the public perceives your wash might help with improvement plans.

The first visual attraction of your wash comes from the street. The washes that are pleasing and eye catching have unique building construction, bright nighttime lighting, catchy signage, and clean landscaping. Offering easy access and exit on the lot will attract customers to try your wash.

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visit our website > 44 

MARCH/APRIL

CONVENIENCE & CARWASH CANADA

45

Security

Whether it’s new LED lights, fluorescent or halogen lighting, bright lights will profile your facility and provide security.

Once they are in your carwash, first impressions might make or break the relationship. When they enter off the street, your site should have informative signage to direct them to the selfserve washes, the automatics or vacuum islands.

Narrow aisles, confusing signage and dirty lots will discourage them from returning. Inside the wash, open spaces with no dark corners make customers feel safe and secure. Constructing self-serve bays at least 18 feet wide means that customers don’t get dirty moving around the vehicle.

Signage needs to be as large as possible, reflective, visible and directional on all sides if regulations allow. Mike Black, owner of 10 Valet Washes with head office located in Cambridge, Ontario, strongly suggests using a professional company to design and create your signage as most owners skimp on this feature. He also suggests using unusual colors on your building to make it pop and stand out. Dan Findlay, carwash manager of P.D. McLaren Limited located in Surrey, BC, added that signage adds personality to your site. He adds that signage is an excellent tool to focus customer purchases on services that provide you the most profit. Dave Schulthies, owner of AutoSpa in London, Ontario, adds that the more information that is given to customers, the easier it is for them to understand the process. His street sign gives him the opportunity to offer seasonal specials. He changes it frequently and keeps it clean.

Building a taller building with additional profiles and added unique design features also sends a message of being substantial in many ways. Signage can be seen from a further distance and using materials like brick, stone, or stucco to enhance your facility will make it stand out and distinguish your business from the competition.

Security bars can be designed for your site so it doesn’t look like a jail. Break resistance glass, beefed up door jams and locking bolts on overhead doors can all be hidden into the construction. Using overhead chase way tracking to carry hoses and chemical lines tucks them out of sight, but they are still fully accessible for repair.

Designing your facility with open line of sight and a sense of spaciousness, including attention to landscaping and negative spaces, creates the flow of vehicles in and around your site. These spaces, such as islands, canopies, pay stations, meridians and curbs all need to be maneuvered and fit in to the design. They shouldn’t look like an afterthought.

Having your lot professionally landscaped and maintained is strongly advised. Black said using your employees to cut the grass and maintain the shrub beds is not a good idea as it never gets done.

Schulthies makes sure his flower beds are mulched fresh each spring and bushes and trees are trimmed.

He also repairs his asphalt each spring. The same principle holds for snow removal in the winter. Both owners use a professional landscaping company to maintain their multiple sites.

Of course, nothing says beauty and love like equipment that is working well and not malfunctioning. Fix components when they break, change light bulbs, replace peeling stickers and worn foam brushes when they need it.

Lighting is another very important area to beautify your wash. Whether it’s new LED lights, fluorescent or halogen lighting, bright lights will profile your facility and provide security. If you are building a new facility, incorporating natural light windows is encouraged for architectural features as well as adding warm light.

Maintenance

You also need a preventative maintenance program.

Seeing a pay station with tape over it, or a message saying part of it is out of order or peeling labels is a wrong first impression. People perceive that the broken equipment also means the wash equipment and quality of the carwash is substandard. Whether you use a carwash maintenance company or do it in house, adopt a program that repairs equipment on a timely basis.

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The easiest way to make the wash attractive is to clean it. A clean facility ensures the customer feels comfortable.

Create a cleaning program with checklists including overhead doors, washrooms, lobbies, self-serve bays, parking lots and automatics bays with daily, weekly and monthly cleaning schedules.

Besides the daily cleaning duties, Schulthies and Black also suggest extra cleaning in sloppy weather. Schulthies power washes the aprons on a regular basis. Lot cleaning should also include

large garbage cans in the vacuum areas, according to Findlay. The majority of trash is discarded in this area and there should be a system in place to empty it regularly.

Keeping washrooms fresh and stocked is important. Black suggests using a nice tile, a cleaning log for employees, and incorporating a fresh scent by using an odor dispensing machine. Clean uniforms on staff also sends a message of organization and professionality.

If you have a lobby or vending area and offer other services or products, it is advisable to advertise or display them correctly and keep them stocked. Your customers might not even know they are there. Customers will avoid the area if it is not attractive, well maintained or clean. Black suggested amenities like a children’s area, beverages, comfortable seating, and a television and magazines in a lobby environment.

Posting an emergency or contact phone number can help give your customers validation should an issue arise that needs to be dealt with. You can also post your website and have a form to get feedback. Just make sure to return the call, otherwise it’s a turnoff.

Attracting and retaining customers to your wash will be a continuous journey in your business that requires you to be creative and systemic with your staff and site. Having systems and checklists in place will make the path easier. Enjoy your love affair with your wash and others will too.

Nancy Schmautz is vice president of Odessa Consulting Inc. She has 37 years of experience in the carwash Industry.

She is past president and founder of The Canadian Car Wash Association, Western Chapter and a past director of the CCA. .

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CONVENIENCE & CARWASH CANADA

49

Using New Technologies to Improve Wash-System Performance

Taking advantage of advancements in carwash technologies can produce many benefits, especially in the critical areas of throughput rates, revenue enhancement and operational costs.

What may be the best thing about the development Is kowtowing to this mindset doing a disservice of new technology is that it usually begets the to the customer? While many carwash operators creation of newer, even better technology. The have grown used to and comfortable with the sysexamples are around us everywhere, from cell tems they have been relying on for 10, 15 and even phones to microwave ovens, personal computers 20 or more years, carwash manufacturers have to television sets. These common appliances often been consistently improving their products during don’t bear any resemblance to their predecessors, that time, creating everything from entirely new but they also clearly outdistance them in operational Fortunately, systems and accessories to finding ways to more capability and performance. efficiently power the wash. technological The carwash industry is not immune to the phe- advancements in nomenon of new technology begetting new tech- wash system design The Best for Both Worlds Just like there are car owners who will only drive a nology. In many ways, the engineers and designers and operation can Buick, or soft-drink consumers who will only drink employed by carwash manufacturers are always be found in both Coca-Cola, there are carwash operators who will being pushed to develop new technologies for ac- friction and touchonly install a friction wash system – unless they tual washes, as well as their component parts and free washes are one of those operators who wouldn’t be caught operating systems. dead with anything but a touch-free system on his There are, though, some carwash manufacturers who try to resist the changes and advances in wash technol- lot. Fortunately, technological advancements in wash system ogy, taking an “it’s always worked, so why not keep doing it” design and operation can be found in both friction and touchapproach to the operation of their wash systems. These manu- free washes: facturers appeal to a certain type of customer – the one who • Friction Washes Next-generation friction washes can benefit from imshares the same mindset, is happy with the existing system provements in the construction of the systems brushes. (even when its performance begins to fray around the edges) Traditional systems use cloths that sweep over the vehicle. and thinks an upgrade might be nothing more than a waste of Unfortunately, they are sponges for the dirt and grime, time and money.

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tem is operating and where there might be areas for improvement. The ability to access real-time wash information can help the operator fine tune the wash parameters and anticipate when a certain piece of equipment may be due for a maintenance checkup. Historical throughput-rate information can also help the operator anticipate when the wash might experience a spike in use, which can help the operator prepare for any rushes while also having the optimal amount of staff on hand if the wash is a manned operation.

Revenue Enhancement

meaning that dirt and grime can be transferred to the next vehicle in line.

New-age brushes are constructed of a closed-cell foam material, usually neoprene, that is softer, quieter and more efficient during the wash cycle with the added benefit of not allowing dirt and grime to cling to it, making for a cleaner wash. Additionally, advancements in the design of friction-wash bays have eliminated the floor-mounted treadles that must be negotiated by the driver. Eliminating the treadles has created an open bay design that allows the vehicle to be positioned under the wash arms without any tricky maneuvering required from the driver.

• Touch-Free Washes

New touch-free wash systems feature a simple design that results in easy operation and lower equipment and maintenance costs for the operator. Touch-free technology has also advanced to the point that the wash bridges contain sensors that can see how the vehicle has been positioned in the wash bay and then have the capability to adjust the way the bridge travels so that a clean vehicle is produced in the most efficient manner possible.

Advanced touch-free systems also feature a treadle-free, open-bay design

that makes it easier and less stressful for the driver to enter and position the vehicle in the wash.

Along with making both friction and touch-free wash technologies more intuitive and user-friendly, there are three important areas where advanced technologies can improve the bottom line for the wash operator, if implemented correctly: Throughput Rate

The lifeblood of any carwash is the number of vehicles that can actually be cleaned during the course of the day.

What is known as the wash’s car-perhour throughput rate will always be a key decision driver for the wash operator when choosing a system. With that in mind, the operator’s choice of system should always take into consideration the wash manufacturer’s capability to deliver a product that can meet desired wash speed and throughput rates, all without sacrificing cleanability.

Wash operators can also take advantage of the enhanced reporting systems that are available today. These computer systems can take all the operational information that is created during the wash process and create a report that informs the operator just how well the sys-

The days of a driver entering a wash and having the vehicle simply soaped down before being rinsed and dried are long gone. Nowadays, drivers are looking for added benefits and features when having their vehicles washed – with the end goal being a vehicle that really sparkles when it drives away from the wash. Manufacturers have responded by creating a wide variety of revenueenhancers that can be used to upsell the driver, items like high-gloss waxes, bug-removal detergents, scented soaps and wheel cleaners.

It’s not just enough, however, to make new revenue-generating features available on new wash systems. All revenue enhancers should be designed to be part of a retrofit kit that can be installed on existing legacy systems without forcing the operator to purchase an entirely new system. Think of it as the ability to update existing apps on an iPhone without being required to buy a new one each time.

Revenue enhancement can also be realized through the use of advanced entry systems that can interface with a loyalty system. There are many internetbased loyalty systems that can compile and disseminate the data required to operate a successful and easily manageable loyalty program, which can be a key driver in creating repeat business.

Improved Operating Costs

Most older wash systems rely on hydraulics, air cylinders and programmable logic controllers (PLCs) to actuate the movement of the equipment that is used to wash,

CONVENIENCE & CARWASH CANADA

rinse and dry the vehicle. While these technologies served their purpose 30 or 40 years ago, if today’s wash operator is relying on hydraulic and PLC-driven machines he is hopelessly operating in the past.

Technologically advanced wash manufacturers have started outfitting systems with electronic variable-frequency drives (VFDs). VFDs have proven to be a reliable replacement for old hydraulically powered systems that are prone to leaks and breakdowns resulting in higher maintenance costs, downtime, and possible environmental damage leading to excessive cleanup and remediation costs.

In addition to making the wash system safer, VFDs more accurately contour the vehicle, which also reduces chemical and water-consumption use and related costs. In friction systems, VFDs can better control the movement

and impact of the brushes on the vehicle, which reduces the chance that the vehicle will be damaged during the wash process. While also eliminating the need for hydraulics in car wash systems, they can also benefit them by optimizing energy consumption since only the proper amount of power is required to operate the systems various components.

Conclusion

The best technological advancement is the one that is developed after looking backward – here’s what we did and here’s where it can be improved – while also keeping an eye looking forward – here’s how we envision the future and how we can help get there. There’s no doubt that hydraulic or PLC-controlled washes played a major role in making the carwash industry what it is today, but an objective look at the technology shows that its time has passed.

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Wash operators who want to stay ahead of the curve and find the nirvana of optimized throughput rates, revenue enhancement and operating costs must partner with a wash manufacturer that is constantly developing new products and not relying on equipment that was designed more than three decades ago.

Sure, new technology comes with a cost, but sometimes it’s perfectly fine to pay a dollar more upfront in order to save twice as much in the long run.

David Dougherty is the senior product manager for In-Bay Automatics at PDQ Manufacturing, Inc., De Pere, WI. For more information, visit www.pdqinc. com or call (800) 227-3373. David can be reached at David.Dougherty@pdqinc.com.

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Toronto: 905-428-8403 Montreal: 514-791-6398

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MARCH/APRIL

Carwash Equipment Manufacturer The carwash industry is a complex and exciting sector. This issue we bring to you the most current carwash equipment manufacturer listing information to aid in the search for equipment for your perfect carwash. We encourage you to contact our carwash advertisers who will be happy to answer all of your questions.

In Bay Automatic Touch Free

In bay Automatic Friction

www.belangerinc.com

Kondor® (1 & 2 Arm Designs)

FreeStyler®

713-683-9878

www.colemanhanna.com

Fastrak & Water Wizard 2.0

eFusion

4611 West Bethany North Little Rock, AR 72117

800-869-1448

www.customkraft.com

n/a

n/a

Istobal

1100 Page St, Bristol, VA 24201

800-336-8795

www.istobal.com

Tracer, Flex 5-Touch Free

FLEX5-3 Brush, FLEX5-Combo, M1, Express Wash on Rails

MacNeil Wash Systems

90 Welham Rd, Barrie, Ontario, L4N 8Y4

800-361-7797

www.macneilwash.com

n/a

n/a

Mark VII

623 S Service Rd Unit 1 Grimsby, ON L3M 4E8

866-658-9274

www.markvii.ca

AquaJet XT

SoftWashXT

NuStar

1425 Stagecoach Rd, Shakopee, MN 55379

952-445-8295

www.nustarinc.com

Super Comet and Comet II

Soft Touch Plus

Oasis Car Wash Systems

1909 E. 12th St, Galena, KS. 66739

800-892-3537

www.oasiscarwashsystems. com

Typhoon, XP

i5

PDQ Manufacturing, Inc.

1698 Scheuring Rd, 920-983-8333 De Pere, WI 54115

www.pdqinc.com

LaserWash® 360 Plus, LaserWash® AutoXpress

Tandem® Surfline, Tandem® RT 200, Tandem® RT 300

PECO

244 Rex Blvd, Auburn Hill, MI 48326-2953

248-299-5800

www.PECOCarWash.com

n/a

n/a

Ryko Solutions

1500 SE 37th St, Grimes, IA 50111

800-284-7956

www.ryko.com

Radius HT

SoftGloss MAXX

Sonny’s The CarWash Factory

5605 Hiatus Rd, Tamarac, FL 33321

954-720-4100

www.SonnysDirect.com

n/a

n/a

Tommy Car Wash Systems

581 Ottawa Ave., Holland, MI 49423

616-494-0771

www.tommycarwash.com

n/a

n/a

Washworld

2222 American Blvd, DePere, WI 54115

920-338-9278

www.washworldinc.com

Razor and Revv

Profile

Manufacturer

Address

Phone

Website

Belanger

1001 Doheny Court, Northville, MI 48167

248-349-7010

Coleman Hanna Carwash Systems

5842 W 34th St, Houston, TX 77092

CustomKraft Ind. Inc.

CONVENIENCE & CARWASH CANADA

In bay Automatic Hybrid Combo

Full Service Tunnel

Express Exterior

Mini Tunnel

Self Service Equipment

n/a

SpinLite®

SpinLite®

SpinLite®

FusionX

Ultra Express 120’, 140’, 145’

Metro Wash 60’, 75’; Global Wash 65’; Hybrid 60’, 75’

In Bay Tunnel 28’, 35’, 40’

PowerPack & SuperSaver Pumping Systems, Splash-N-Dash

n/a

n/a

n/a

n/a

manufacturer

FLEX5-H

n/a

EXPRESS WASH ON RAILS

n/a

n/a

n/a

n/a

Express Wash Tunnels

In-Bay Express

n/a

ChoiceWash XT

SoftLine2

n/a

n/a

JetWash

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

Eclipse Touchfree, Eclipse Soft Touch

Jetstream

ProTouch® Tandem, Tandem® Surfline, Tandem® RT 200, Tandem® RT 300

n/a

n/a

n/a

n/a

n/a

SNF150

SNF150

SNF150

n/a

SoftGloss MAXX 3

n/a

n/a

SoftGloss Mini Express

n/a

n/a

SONNY’S Tunnel Equipment

SONNY’S Tunnel Equipment

SONNY’S Tunnel Equipment

n/a

n/a

n/a

Tommy Car Wash Systems

Tommy Car Wash Systems

n/a

n/a

n/a

n/a

n/a

n/a

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MARCH/APRIL

CONVENIENCE & CARWASH CANADA 

By Tom Gibney

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Water is the Lifeblood of the Vehicle Wash Industry I have said for years that the vehicle wash industry is fair game for higher water and sewer costs and tap fees.

In parts of the country washes are getting assessed increased fees for sending dirty water to the sewer plants.

What’s the best way of protecting your wash business from ever increasing fees related to water and sewer fee increases? Invest in a water reclaim or water restoration system. Before you do, understand the things you need to know and understand as they relate to reclaiming waste water.

Settling/Oil Water Interceptors diagram A

9'

7

Settling Tank 3 13'

9'

7

Settling Tank 2 13'

9'

7

Settling Tank 1 13'

Settling/Oil Water Interceptors

No reclaim system is designed to handle large amounts of solids so the first thing that needs to be addressed is to properly size your settling tanks where the waste water and dirt goes before going to the reclaim system. These tanks are sometimes called oil water interceptors when properly designed. Settling of dirt is a matter of time the water stays in the tank and the size of the dirt particles.

The most important thing to understand with settling/oil water interceptors is that bigger is better. Gravity is free so let gravity settle out the solids so the reclaim system doesn’t have to deal with solids electrically or mechanically. The down turn pipes on the exit end of each settling tank prevent any floating debris like oil from exiting the tank as can be seen in the setting tank print shown in diagram A. Maintenance of these settling tanks is required on a regular basis. The first settling tank will get the majority of

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MARCH/APRIL

the solids settled out in it. If this tank is left to collect solids without regular pump outs and the tank gets half full of solids then the settling time in this tank is reduced by 50 per cent, which means more solids will go to tank two and three.

The problem continues when tank two is half full; now solids are going to tank three and into the reclaim suction pump where damage will occur.

Reclaim Systems

Understanding that there are two different types of waste water treatment systems is very important when you evaluate what system to buy. How much water can be processed and re-used in each is important to know to maximize water and sewer savings.

A reclaim system is generally made of the three settling tanks, which I have previously spoken about. In a reclaim system, waste water is sucked out of the last settling tank and run through mechanical filtration, bag filters or cyclonic separation to remove any remaining solids that may have gotten through the settling tanks. It’s at this point where

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CONVENIENCE & CARWASH CANADA

damage will appear if settling tanks are not properly maintained and pumped out.

In some reclaim systems the waste water is then injected with ozone in an attempt to kill the natural anaerobic bacteria that is present in the waste water tanks because the dissolved oxygen level is low. When the anaerobic bacteria eat carwash chemicals in the water they turn those chemicals into a hydrogen sulfide gas, which is that stinky rotten egg smell you get from most reclaim systems using ozone.

In a water restoration system, the chemicals need to be readily biodegradable, which means the bacteria can consume them on the first past through the bio chamber

A more successful way of controlling odour is with the use of aeration in the last settling tank. By aerating the water the natural bacteria that will be present in the last tank will be aerobic bacteria.

When aerobic bacteria are present when they consume used carwash chemicals they turn the chemicals into Co2 gas and water. Co2 gas has no odour so there is never an odour issue with a reclaim system using an aeration system.

The one thing that a reclaim system doesn’t do is remove all the used carwash chemicals from the water so with the chemicals still in the water you will be limited in where that water can be reused in the wash.

Restoration systems

A water restoration system restores the waste water back to as near its original condition as is biologically possible. To do this waste water flows through settling tanks as was previously described. The water is then aerated to raise the dissolved oxygen level in the water so aerobic bacteria will be present in the water. Water is then sent through hydro cyclones which cyclonically separate any remaining solids down to five micron. The solids removed by the cyclone is deposited back into the first settling tank.

Once the solids have been removed the waste water is sent to a biologic chamber that is full of bio media where the active aerobic bacteria are allowed

57

black slime on the cloth and equipment.

to grow on. The bacteria consume the carwash chemicals from the water and turn those chemicals into Co2 gas and water. The Co2 gas is vented out of the bio tank.

Now that the waste water has been restored and the chemicals removed the water can be reused throughout the wash to include mixing with chemicals. In a water restoration system, the recovery and re-use rate can be as high as 95 per cent.

Rain Harvesting

Another thing to consider is rain harvesting. The calculation for collecting rain water is for every 1,000 square feet of surface area on the property one inch of rain fall will generate 750 gallons of water.

Historical rain fall data can be found on a web site at www.weatherbase.com. There you can click on your country, state or province and town or city and it will show the historical rain fall data by month.

Unless the wash is in a heavy industrial area the rain water will be clean and soft water. If it’s soft this water can be feed to the spot free rinse system. It can be used to mix and apply chemicals or it can be used as a final rinse.

As you can see there are a lot of things to consider when you have decided to look for a water reclaim or water restoration system for your wash.

Chemical Biodegradability and Compatibility

Chemicals used in the wash industry are most often classified as biodegradable but that terminology means that if the compounds can be broken down biologically in months of testing they are classified as biodegradable. In a water restoration system, the chemicals need to be readily biodegradable, which means the bacteria can consume them on the first past through the bio chamber or they will come back more concentrated.

Compatibility of chemicals used is also an issue in a wash. Anionic chemicals do not mix well with nonionic or cationic chemicals. If the chemicals are not compatible they will appear in the wash as an excessive amount of

Tom Gibney is president of Aqua Bio Technologies. He has a total of 29 years of experience in the vehicle wash industry and can be reached at tgibney@aquabio.co. Further information is available at www.aquabio.co.

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Portability is a big feature of a steam cleaning system like the Optima Steamer which is easy to transport and can be used anywhere. (Photo Courtesy of Detail Buddy)

By Doug Gallant

Steam cleaning has long been an effective process for removing dirt, grease and other substances in both domestic and industrial settings. It has been used for cleaning everything from industrial ovens and factory floors to engines. And now the steam cleaning process is being touted for another use, cleaning your automobile. A growing number of companies across the country are using steam cleaning systems to clean both the exterior and the interior of cars, trucks and mobile homes.

Those singing the praises of steam cleaning include Dave Scott, owner/ operator of Detail Buddy in Ladysmith, British Columbia. Scott, who uses an Optima DMF system, says one of the biggest selling points of a steam system like the one he uses is the fact that it is environmentally friendly, using a fraction of the water traditional car washes use.

Steam cleaning has a number of advantages.

“The Optima steam system’s biggest advantage is the ability to deodorize and sterilize surfaces without the cost and the fumes of harsh chemicals,” Scott says. The portability also appeals to him.

“The system can be used at a standalone carwash or as we do in a mobile truck, bringing the detail shop to the customers’ work or home as we are fully self-contained.”

He believes steam cleaning systems would be a great addition to any carwash. “It cuts the costs down on cleaning chemicals and labor costs because

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CONVENIENCE & CARWASH CANADA

Crews using an Optima steam cleaning system are able to clean both the interior and exterior of this vehicle. Because the system has two outlets two people can use one machine at the same time. (Photo courtesy of Steamericas)

the time spent cleaning is reduced using the high pressure of the steam to clean in those hard to reach cracks and crevices rather than doing it with detail brushes and chemicals,” he says.

Scott says there are some misconceptions out there about steam cleaning, the biggest of which is that a car’s exterior can’t be cleaned using a steam system.

“We use it year round cleaning the exteriors of cars and when applied with spray lubricant waxes it not only cleans it also gives the surface the best hot wax shine ever,” states Scott. “Steam also melts away baked on bugs from the front end of any car with just a rag and steam.”

The feedback from customers has been very encouraging. Scott says they

two employees to use one machine.”

She also touts the advantage of the system’s portability.

“Since it’s powered by diesel fuel it can be used in any areas, mobile car washes, boat marinas and city bus facilities and is very effective for commercial and industrial cleaning,” notes Lapierre.

The Optima Steamers are manufactured in the Republic of Korea by the SJE Corporation and distributed by Steamericas Inc., a subsidiary, which services distributors like Tuyaux Flexibles Du Quebec.

Speaking from her Los Angeles office, Yujin Anderson, general manager of Steamericas, says the Optima Steamer has become the best selling machine in the world, exported to more than 120 countries.

love the fact that the process is environmentally friendly and comment on the deep shine it leaves.

Mélissa Lapierre, a spokeswoman for Tuyaux Flexibles Du Quebec, maWhy is it so good? jor distributor for Steamericas’ Optima “We have a unique (patented) boiler portable steamers, says they are very system that allows quick preheating versatile units. time, fuel efficiency and steam to be “Each unit uses the latest technology, as dry as possible,” says Anderson. “In allowing for varied cleaning possibili- fact, our steamer can deliver all three ties, such as the automotive industry, stages of steam—superheated steam, commercial cleaning, removing graf- saturated steam and wet steam. A fiti, sanitizing and many other uses,” reliable steamer for a carwash or Lapierre says. “But our main clients are detailing business should generate carwash dealers because each car can steam non-stop without any downtime, be washed with a fraction of the water which is what the Optima Steamer was used by regular cleaning methods. And built to do. Lastly, but very important, each unit provides two outlets, allowing the Optima Steamer has all major

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A

B

C

(A) A member of the Detail Buddy crew uses an Optima Steamer to clean the interior of this vehicle. (Photo Courtesy of Detail Buddy) (B) Crews using an Optima steam cleaning system clean the exterior of this vehicle using a fraction of the water utilized in a traditional car wash. (Photo courtesy of Steamericas) (C) Steam cleaning systems work well on all aspects of the vehicle. (Photo courtesy of Steamericas) (D) Portability is a big feature of a steam cleaning system like the Optima Steamer which is easy to transport and can be used anywhere. (Photo Courtesy of Detail Buddy)

D

The following video links were provided by Steamericas to demonstrate how a steam carwash works and why it is a growing industry.

1. Jay Leno's Garage Video Segment https://youtu. be/5bXmxRjjAw8 2. Steamericas/Optima Promo Video https://youtu.be WUHMaQzaO0A 3. SJE/Optima Promo Video https://youtu.be/ a5yTiOgzqVo

certifications required in the Americas.”

Anderson says they are a perfect addition for any carwash.

“If you have a tunnel wash, it can be used as a pre-wash system which will loosen hardened dirt, bird droppings, tar, and bug spots,” says Anderson.

“Powerful steam is an excellent tool for removing brake dust from rims. My favourite application of steam for a carwash is cleaning door jambs and trunks. Traditionally this is all done manually, and the cleaning quality still isn't very good. With just enough pressure, steam gets through nooks and crannies. Detailers especially love our steamers for cleaning and restoring interiors where steam can save them hours of time that would have been needed to do the same job using a conventional method.”

Anderson says many of their customers started to add specialty services that can be easily achieved by the Optima Steamer to their menu for an easy upsell, such as car seat or stroller sanitizing, deodorizing and engine bay cleaning.

On the issue of misconceptions, she said the most common question is whether steam is safe on paint and exterior surfaces in general.

“The temperature of steam coming out from the Optima Steamer is about 100C,” says Anderson.

“However, it can increase to 110C if you are using steam on one spot for a prolonged time at the point-blank distance. Normally, you will keep about 10-20 cm of distance between the steam gun nozzle and the surface you are cleaning. Because steam is a form of vapour, it loses its temperature and pressure fairly quickly. At this range of distance, the

temperature of steam will be much lower, about 4050C. Most paint jobs are heat treated if done right, and car paint has much higher melting point than the temperature it will be exposed to by steam.”

People also ask about water consumption.

Anderson says an Optima Steamer uses a fraction of the water used by hot water pressure washers.

“Using steam, you are saving over 98 per cent of water consumption,” says Anderson. “A seasoned steam car wash/detailing technician can wash a sedan inside and out with less than one or two gallons of water. And you save over 80 per cent of chemical consumption.”

No waste water run-off means operators no longer need to place a mat before washing and pump waste water into the recovery tank. That saves a lot of prepping and post-cleanup time.

Anderson says they have customers throughout Canada, most notably in the Toronto and Montreal areas.

The steam carwash movement started in East Asia and then spread into Europe. The Middle Eastern and Oceanian markets followed and the U.S. market then began to grow quickly in the last few years. In addition to the diesel-run units sold here, Steamericas also sells electric units to larger carwash operations that have sufficient three phase power available.

Doug Gallant is a freelance writer based out of Charlottetown, Prince Edward Island. He can be reached at dpagallant@gmail.com

visit our website > CONVENIENCE & CARWASH CANADA 

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64 

By Kaylie Long

MARCH/APRIL

Why Remanufactured?

Understanding the Process In general, a negative stigma is attached to the word “remanufactured.�

Remanufactured products are often viewed as damaged or flawed. That is most certainly not the case. Many are hesitant to buy remanufactured products because they do not fully understand the meaning. To remanufacture is to manufacture into a new product by renovating, reassembling, and then reintroducing it into the market. Remanufactured is not the same as used, repaired, or even refurbished. If the remanufacturer views the product as repairable, many parts on the product are replaced, restored, cleaned or repaired. By researching common failures, the remanufacturer will replace broken components and the weak components that are not broken, but will likely break in the future. By doing this, the remanufacturer provides you with a like new, working product with a longer life-span.

CONVENIENCE & CARWASH CANADA

65

Cost Savings

Reputation

Remanufacturing companies and products are not new to the petroleum industry; they were introduced decades ago. In fact, some remanufacturers have been in the industry for over 30 years. When buying remanufactured products, it’s important to buy them from a reputable company that you trust.

Most remanufacturers in the petroleum equipment industry are significantly smaller than original equipment The greatest advantage of buying manufacturers remanufactured electronics is cost (OEM). Their savings. Remanufactured products are small size often a fraction of the cost of the same can be a huge product from the original equipment advantage to manufacturer. the customer.

With small businesses, you may notice you receive friendlier customer service, willingness to negotiate, and a sense of urgency to your requests. Because the remanufacturing process is more hands on than the manufacturing process, when you buy from remanufacturers, you’re also providing jobs to local communities.

The greatest advantage of buying remanufactured electronics is cost savings. Remanufactured products are often a fraction of the cost of the same product from the original equipment manufacturer.

This savings contributes to the bottom line of both the distributor or service company and the end user. By buying remanufactured parts, service companies can increase their profit margins while also saving their customers money. In turn, when the distributor buys remanufactured products, the gas station or convenience store also benefits. The industry is still made up of mom-and-pop stores whose lives have poured into their work. These local stores can stay afloat by buying remanufactured electronics and equipment for their gas pumps.

Quality

When you receive a board from a reputable remanufacturer, rest assured that you are receiving a quality product upheld to the same quality standards as OEMs. Remanufacturers carefully test products before they go out the door. Remanufacturers also know these products

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Keypads Overlays Timers PLCs

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**Part numbers and manufacturer’s names are listed for reference purposes only. RDM remanufactures, rebuilds, and resells electronic equipment by various equipment manufacturers but is not affiliated with or certified by these companies.**

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MARCH/APRIL

no contracts. Buying from a remanufacturer means that you are not locked into buying from a single manufacturer, even when their prices are the highest and their lead times are the longest. Remanufacturers understand that time is your most important resource. Remanufacturers are a one stop shop. Instead of dealing with numerous original equipment manufacturers, remanufacturers have everything you need at any time in one simple phone call.

After Market Products

Remanufacturers also may be your best bet for aftermarket products that the original equipment manufacturers no longer make new and no longer service.

Despite EMV, there are still thousands and thousands of older model pumps in the United States and Canada. These mom-and-pop stores cannot afford to buy or upgrade to all new pumps and survive. They must have a source, like a remanufacturer, for these older

Part numbers and manufacturer's names are listed for reference purposes only. RDM remanufactures, rebuilds, and resells electronic equipment by various equipment manufacturers but is not affiliated with or certified by these companies.

inside and out. They locate common failures in certain lines and products.

Reverse engineering petroleum equipment allows remanufacturers to determine why a part failed or fatigued prematurely. This increases the products lifespan and ultimately improves its performance. Every time a product is remanufactured it becomes stronger thanks to technological advances. Remanufacturer’s products also carry the same warranty as the OEM.

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Time & Customer Service

Remanufacturers are often smaller companies than original equipment manufacturers.

This allows remanufacturers to better serve their customers. For instance, instead of long lead times from the OEM, you could receive remanufactured parts in days instead of weeks. These companies can do this because of the core system.

You will likely not receive your exact product after its remanufactured, but instead you will receive a product that has already been remanufactured from a core stock and can be shipped the same day the order placed in most cases.

Quick shipping gets your customers back up and running in a timely manner and increases your customer’s satisfaction with your company.

Another great thing about buying from a remanufacturer is that there are

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parts that are no longer being produced.

Remanufacturers are able to extend the life of older models by still providing products that are over 40 years old!

While it’s beneficial for the distributor and service company to persuade these smaller stations to upgrade, you could instead offer your customer a solution they can afford and you will still profit from.

Environment

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Remanufacturing poses an extremely convincing argument for the well-being of our environment. When compared to replacing old parts with new parts, remanufacturing causes considerably less damage to the environment. Though remanufacturing and recycling are not the same thing, reusing the base of the product reduces the amount of raw materials going into the industry because it requires almost no additional resources to produce. On average, 80 per cent of energy and raw material are saved when remanufacturing a product compared to manufacturing. Most remanufacturers also recycle unrepairable parts.

Remanufacturing also keeps petroleum equipment cores out of landfills.

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sales@delcan.ca

There is a second way to make more money by using remanufacturers. They will buy your used products. These used products are referred to as cores.

Remanufacturers want every used product to come into their business doors. If you’re throwing away bad parts, you could be throwing away hundreds or even thousands of dollars. Think about this the next time you upgrade a station and replace old pumps with new.

This money could come in the form of cash, or you could store it in your core bank as a credit to buy our products.

If distributors and service companies manage their core stock well and get rid of unused cores while they are still valuable, they are able to further increase their ROI. Kaylie Long is a graduate of Appalachian State University with a Bachelor’s in Marketing and is currently serving as marketing director for RDM Industrial Electronics.

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Can withstand 200 times the impact of glass!

Low maintenance and corrosion resistant design.

Forecourt Insight

CONVENIENCE & CARWASH CANADA

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By Ed Kammerer

SEVEN WAYS YOUR UNDERGROUND FUELING SYSTEM CAN SAVE YOU MONEY Aside from the actual brick-and-mortar building, the largest site expense for petroleum retailers is the fueling system that will be used to store and dispense the motor fuels for sale. However, despite their expense and importance, fueling systems – because the majority of their components are located underground – can become an out of sight, out of mind concern for fuel retailers after they have been installed.

There are, though, ways that retailers can improve the performance of their underground fueling systems, whether in new or existing installations. One way is for retailers to consider equipment upgrades that can take system performance to a higher level of efficiency, reliability, environmental protection, cost-effectiveness and safety.

In fact, we have identified seven ways how optimized underground fueling-system components can achieve optimum levels of performance while simultaneously saving fuel-site retailers money:

1. Double-Wall Spill Containers

Double-wall spill containers install easily in the same space as traditional single-wall models, but double the protection against product leaks or spills. The thick-walled polyethylene spill buckets are roto-molded for long life and durability. A top-mounted test port allows for vacuum testing versus hydrostatic testing, which significantly simplifies and reduces testing costs. Optional sealable covers provide an added layer of protection against water intrusion. All of these features help lower maintenance costs.

Additionally, something for Canadian fuel retailers to be mindful of is that in October of this year new regulations from the U.S. Environmental Protection Agency (EPA) regarding the annual testing of spill containers will go into effect. In many instances over the years, Canadian regulations have piggybacked on new EPA legislation, so spill-container testing requirements may be making their way north of the border in the future.

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OPW ElectroTite

OPW EDGE Spill Container

OPW Electrotite

2. Testable Overfill-Prevention Valves

These valves prevent the overfill of underground storage tanks (USTs) by providing positive shutoff during product delivery if an overfill incident appears imminent. Halting spills before they can occur will save costs related to cleanup, repair and remediation. The true innovation of next-generation overfill valves, however, is the ability to test the valve from the UST’s surface without requiring removal from the tank. This means that rather than taking 60 minutes to pull a valve from the tank and test it, with modern testable valves this process can take as little as 60 seconds.

Again, the new U.S. EPA regulations now require the testing of overfill-prevention valves, so similar requirements may be coming to Canada.

3. Composite Manhole Covers

Composite manhole covers have been engineered to provide the same level of reliability and protection as steel covers, but their lighter weight makes them easier to handle and maneuver, while a slip-resistant tread pattern helps prevent slip-and-fall incidents.

The result is increased safety for site personnel with a corresponding reduction in the likelihood of personal injury. The composite covers will also not rust or corrode, and are available in a wide range of colors that can meet the aesthetic needs of the fueling site.

OPW Testable 71SO

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DELIVERING A WORLD OF FUELING SOLUTIONS

Lightweight. Low Cost.

Composite Manhole.

Peace-of-Mind protection against leaks caused by low-impact incidents.

Out-of-the-box Fuel Transfer & containment solution.

• Durable & reliable • Compatible to -54ºC (-65ºF)

www.opwglobal.com

CONVENIENCE & CARWASH CANADA 

4. Emergency Shutoff Valves the fueling site with factory-installed A double-poppet valve, utilizing a special conduit ports and electrical wiring fuel-capturing bladder covering over the box. This means that there is no need shear groove, ensures that undetected to drill or cut holes in the sump during leaks in the shear-groove, which installation to help eliminate potential are caused by low-impact incidents, tank-sump leak points. A watertight lid driveaways or dislodged dispensers, will also prevents water and other outside not result in fuel leaking into sumps. contaminants from entering the system.

This capability ultimately shuts off the flow of fuel to reduce the risk of fire, 6. Shallow Underground Dispenser explosion, personal injury, property Chamber (UDC) and Rigid Entry damage, environmental contamination, Fittings product loss, cleanup and remediation A shallow design eliminates the need for – along with the prohibitive costs that slope when the UDC is installed, which lowers the cost of excavation and reduces usually accompany these occurrences. the amount of backfill that is needed to 5. Watertight Conduit-less Tankcover the UDC. The shallow design also Chamber System makes it easier to access the UDC for These are drill-free fiberglass tank testing and maintenance, which allows chamber sump systems that ship to for cost-effective use of site personnel

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and minimizes downtime. The UDC can be combined with next-generation rigid entry fittings that have a hardshell exterior and minimal exposed rubber in order to better handle the abuse that occurs Redundant sealing in an underground throughout the environment, while fitting provides still possessing maximum product the flexibility that containment enables them to and improved a c c o m m o d a t e protection from ground movement. water intrusion.

Redundant sealing throughout the fitting provides maximum product containment and improved protection from water intrusion.

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7. Retractable Flexible-Piping Systems with Double-Wall Couplings

Retractable flexible piping systems feature a dual-layer access pipe or conduit that allows piping to be replaced or repaired with no costly excavation.

The flexible pipe system can be combined with stainless-steel doublewall couplings. This design eliminates the need for rubber test boots, which simplifies installation and provides a permanent test port for future testing, which greatly reduces costs.

You may remember the old oil-filter commercial that concluded with the tagline: “You can pay me now, or pay me later.” The same advice can pertain to outfitting an underground fueling system, which comes with an undoubtedly significant expense. But the lifetime costs of the system can be mitigated

if the best, most cost-effective components are chosen to equip it. The seven listed above can eliminate some of the strain on the fuel-site operator’s bottom line while also improving the safety of the site for employees, customers and the environment.

Ed Kammerer is the director of Global Product Management for OPW, based in Cincinnati, OH, USA. He can be reached at ed.kammerer@opwglobal. com. For more information on OPW, visit www.OPWGlobal.com.

Mosmatic Canada Inc. Phone +1-844-384-1602 Email canada@mosmatic.com Internet www.mosmatic.com

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© Mosmatic Canada Inc. July 2017. Subject to change without notice. All rights reserved.

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GET YOUR DRYER 74 

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IN SHAPE WITH THE AIRGATE AND SILENCER PACKAGE!

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Our Proto-Vest dryers are already the best in the car wash industry.

Why not make it even better? While the AirGate helps you save money by cutting horsepower usage up to 80% between vehicles, the Silencer Package reduces noise levels at an average of 10 decibels, exceeding OSHA regulations. The Airgate and Silencer Package are easy to install and compatible with all Proto-Vest dryers. For more information on these add-ons, call the Sales Department at 1-800-821-8218!

The Ultimate in Drying Technology! www.protovest.com

7400 N. Glen Harbor Blvd. Glendale, AZ 85307 623.872.8300 | 800.521.8218 | 03CCC18

CONVENIENCE & CARWASH CANADA

What’s New

On the Go Impulse Trial and travel is a fast-growing category that equips retailers with impulse type items that generate incremental dollars. Trial and travel has become an essential category for many types of retailers, especially c-stores and gas bars when the consumer is always on the go. So why are so few executing this properly?

The trial and travel size category has always been hard to properly merchandise. These products usually end up in small bins or loose stock on a shelf in less than ideal locations with little to no visual footprint. As the bins are shopped they easily become disorganized and messy, making it difficult to efficiently merchandise and replenish inventory. Access to the right product mix is often limited and selecting which products to stock in order to create a proper planogram can be a daunting task.

Big Brands Inc, a Calgary based company has created an innovative solution to the travel size merchandising problem.

“We set out to not only create a solution to merchandising travel size products, but to provide retailers with a one-stop-shop for all things trial and travel,” says Big Brands Vice President Steven Muzaic. “We spent the better part of a year curating an extensive collection of national consumer brand products that cover 26 categories. We offer everything from oral care to shaving care to pain relief & cold allowing retailers to purchase their travel and impulse products from one vendor. We have also created the gravity pack merchandising system which allows retailers of all sizes to maximize the selling potential of their trial and travel section by creating a visually appealing, organized, and classified section. Our customers have experienced an average of 43.5 per cent increase in sales by using our gravity pack merchandising solution.”

Gravity packs are retail ready modular dispensing units that are pre-packed with the best-selling consumer brands in trial and travel and can be easily merchandised on both peg and slat walls of any size. Each gravity pack includes great branding and makes navigating the section much easier for shoppers compared to those old dump-bins. Gravity packs reduce inventory and labour costs for retailers by acting as inners within cases.

Replenishment is a snap! When the gravity pack is empty simply order another pre-packed gravity pack from your warehouse/ wholesaler and replace the empty one with a new one!

If you don’t currently have the space for an in-line travel section, Big Brand also offers attractive floor shippers and counter stands so that you can easily get in to the category. For more information visit www.bigbrandsinc.com

New LED canopy lighting technology just released enhancing retail petro sites across canada The retail petro canopy lighting market has been consistently supplied with LED technology for the past several years in various shapes and forms of fixtures and light distribution to maximize light levels under the canopy.

LED canopy lighting also has a specific colour temperature at 5000K (kelvin) which is basically the simulation of daylight in a nighttime environment illuminating the area directly under the canopy as well as the dispensers.

However, canopy lighting was only for the canopy area and there was a need for technology to better take the lighting under the canopy and spread it further out into the site and help contribute to the pole mounted site lighting or to cover the space from a canopy to the c-store and up until now no one has been able to accomplish this kind of directional lighting.

LED LENS technology has been advancing rapidly in the last couple of years and LSI has always been a leader in utilizing reflectors with LED chip technology to increase light distribution and reduce glare but advancement on reflector technology has been limited until now.

Approximately 18 months ago silicone lens technology was introduced to the commercial site lighting market and the extreme success of this revolutionary lens technology has rapidly spread into other key LSI markets, which now includes retail petro. The patented silicone lens technology allows for increased light distribution with flexibility of directing light where we want it to go in the best interests of the client.

The new Vertex LED fixture in a higher lumen package now allows us to supply canopy lighting that has a normal symmetric light pattern under the canopy but as well offer an asymmetric pattern that now allows us to throw light out into the site to help augment the pole mounted site lighting. As well, if your retail canopy is located several feet away from your c-store, our new silicone lens technology with an asymmetric pattern will allow for increased safe light levels form under the canopy into the c-store.

The Vertex technology will revolutionize LED canopy and site lighting design, not to mention on a retrofit project greatly reducing the number of fixtures lowering energy and installation costs considerably as well as increasing visual marketing opportunities.

The Vertex offers clients both increased lumen output, strong light control and light direction as well the lighting is geared to green energy saving technology.

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CONVENIENCE & CARWASH CANADA

Discover What’s Next in Fueling by OPW Hamilton, OH, February 14, 2018 – OPW, a Dover company (NYSE: DOV) and a global leader in fluid-handling solutions, introduced what's next in fueling innovation at the 2018 WPMA EXPO in Las Vegas, Nevada.

FibreTite Composite Multi-Port: An allcomposite, completely integrated multi-port fill sump system for unparalleled water intrusion protection.

ElectroTite Patented No Drill Dry Sump Technology: The collaborative labs of FlexWorks and Fibrelite engineered this latest tank sump innovation.

Matador Composite Manhole Cover: Engineered with next generation composite technology to produce the lightest cover in the industry, the Matador is also priced to compete with any cover on the market.

“We continue to define what’s next in fueling solutions by listening to our customers and then engineering and manufacturing solutions that meet the safety, environmental protection and performance requirements of today’s fueling operator,” said Ed Kammerer, director of Global Product Management.

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Red Bull Winter Edition Only Available in Canada In anticipation of a Canadian winter to remember, and in appreciation for the special role that winter plays in the Canadian identity, Red Bull is limiting the North American release of the Red Bull Winter Edition to Canada only.

Red Bull Winter Edition is the latest entry in the successful Red Bull Editions series, and it’s not just for Canada’s fearless winter athletes. With the taste of Plum Twist, the Red Bull Winter Edition promises to refresh Canadians of all stripes throughout the long winter as they work, study, exercise, travel or brave the elements to go watch Hockey Night in Canada with friends.

• The new limited-edition Red Bull Winter Edition is available nationwide with an MSRP of two for $6.00 • Taste Profile: Plum Twist with the taste of Cinnamon • For further information, please visit energydrink-ca.redbull.com/en.

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P.D. McLaren Limited is pleased to announce the appointment of Stuart Duff.

Bringing more than eight years of carwash industry experience, Stuart has assumed the position of chemical and vehicle wash sales representative for Western Canada. Stuart states that he is excited to work with such a well-respected group and with a company with almost 100 years of Canadian business acumen.

AD INDEX

Aerodry Systems, LLC.................................................... 42 Airlift Doors Inc.................................................................68 Air-Serv Canada Inc. (Gonfleur D'Air)...........................46 Aqua Bio Technologies...................................................73 Bee Maid Honey Limited................................................13 Belanger Carwash Equipment, Inc............................... 54

Expresco ProSticks Brings On-The Go Chicken Skewers to 7-Eleven Convenience Stores

Big Brands....................................................................... 22

ProSticks, the latest creation from Expresco Foods, has announced its continued expanded distribution into convenience stores across Canada. Now, 7-Eleven stores will carry these portable chicken skewers with dipping sauce and redefine convenient protein snacking. Beginning this November, busy shoppers will be provided this grilled to perfection, grab-and-go product, packed with 21 grams of protein for their convenience.

“It’s exciting to begin each new partnership,” shared Michael Delli Colli, Marketing Manager at Expresco Foods. “7-Eleven is a leader in the convenience market world, and we know our products are in good hands. High-protein convenience store shoppers are actively looking for ways to bring functionality to their on-the-go snacks, and with 21 grams of protein, ProSticks are the perfect way to do so. Nothing else quite comes close.”

Snacks packed with protein offer a wide range of benefits aimed at fueling the everyday active lifestyle. Furthermore, according to NutraIngredients: “Functional foods and drinks are becoming more widely accepted as a part of everyday life.”

In that light, ProSticks delivers a nutritious, satisfying and savory snack that is free of preservatives. Street food-inspired skewer flavors and sauce pairings include: Mediterranean with Sweet Teriyaki sauce, Sweet Sriracha with Sriracha sauce and Chipotle with Chipotle BBQ sauce.

Visit www.exprescoprosticks.com for more information.

Bulloch Technologies Inc................................................71

Brigham Enterprises........................................................31 CoreMark Int'l..............................................................10,15 DelPro ...............................................................................67 Direct Cash/Cardtronics.............................................OBC Distribution Regitan......................................................... 25 Erie Brush......................................................................... 75 Famous Brandz................................................................. 6 Franke Coffee Systems North America........................29 Gourmet Chips..............................................................IBC Great Canadian Meat Co................................................67 ICA (Int'l Carwash)...........................................................38 Innovative Control Systems............................................ 44 Istobal USA.......................................................................60 Kleen Rite Corp.................................................................61 LSI Industries...................................................................66 Mondo Products.............................................................IFC Mosmatic Canada........................................................... 72 NACDA.............................................................................16 Nestle Waters Canada................................ 13, 18, 72, 77 North Shore Tobacco..................................................... 35 Oasis Car Wash Systems.........................................48, 77 OPW Fueling Systems....................................................70 P.D. McLaren Limited, Istobal........................................18 P.D. McLaren Limited, RDR............................................51

WCSA 8th annual golf tournament J U LY 5 , 2 0 1 8

P.D. McLaren Limited, ZEP............................................40 PDQ Manufacturing Ltd................................................... 9 Petroleum Equipment Institute........................................47 ProductTech.....................................................................57 Proto-Vest Inc................................................................... 74 RDM Electronics Inc....................................................... 65 Reclaim Equipment Company.......................................41

The Links of GlenEagles Golf & Country Club Cochrane, Alberta

Steamericas, Inc..............................................................58 United Distribution Network............................................18 Washtech Vehicle Wash Systems.................................40

CONTACT: ANDREW KLUKAS President, WCSA andrew_klukas@shaw.ca Phone: (778) 987-4440

BRENDA JANE JOHNSTONE Golf Event Organizer wcsagolf@convenienceandcarwash.com Phone: (204) 489-4215

Western Convenience Stores Association...................78 Western Refrigeration & Beverage Equipment Ltd......17 White Catle Food Products.............................................37 WPMA...............................................................................23 XpresSystems Inc............................................................63

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