Conv&carwash july aug web by edge advertising

JULY | AUGUST 2013

캐나다 한인 상공 실업인 총연합회보 U.K.B.A C.C.I.C

U.K.B.A C.C.I.C

South of the Border the carwash sector remembers operator, supplier and dad Salvatore “Sonny” Fazio.

Grab N Go – Time pressured customers are looking for quick meal and snack solutions. Are you ready?

WCSA shows how a small creative enterprise can work to strengthen the industry.

Carwash Excitement

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New lighting technology takes the carwash experience to a new level.

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2 July | August 2013

Contents Publisher Brenda Jane Johnstone bjjohnstone@convenienceandcarwash.com

Editor Kelly Gray editor@convenienceandcarwash.com Sales Kait Walker 416-493-3912 kwalker@convenienceandcarwash.com Cody Johnstone 416-838-4674 codyj@convenienceandcarwash.com Jennifer Pedrizzetti (954) 778-2790 jdawn@convenienceandcarwash.com

New lighting technology takes the carwash experience to a new level

Design and Production Doug Coates, Edge Advertising Keith House, Ad Production Editorial Advisory Board Ian Burton, PD McLaren Scott Findlay, Core-Mark Int’l Kim Hansen, MI Petro David Hoy, Peninsula Co-Op Andrew Klukas, WCSA Dave Watson, The Chamois & Convenience Store Ltd. Contributing Writers Paul Fazio Craig Fisher Kelly Gray Ron Holub Beka Jackson Jennifer Pedrizzettis Sean Sportum Rob Zanatta Circulation James Gordon subscriptions@convenienceandcarwash.com

Website www.convenienceandcarwash.com Publication Mail Agreement No: 41670539 Return Undeliverable Canadian addresses to: Circulation Department 543 Borebank St. Winnipeg, MB R3N 1E8

FEATURES 10 South of the Border The Carwash sector remembers operator, supplier and dad Salvatore “Sonny” Fazio 14 Carwash Excitement New lighting technology takes the carwash experience to a new level. 20 OPW’s Pete Neil asks ‘Are you in compliance with TSSA LFHC?’ 23 Software Solutions that mean business 27 Grab N Go Time pressured customers are looking for quick meal and snack solutions. Are you ready? 31 Kid’s Beverages New attitudes are reshaping Canada’s under 12 children’s drinks biz. 34 Overhead Doors What carwash owners need to know. 37 Inventory Management Craig Fisher discussed the options. 44 Evolving Design Mac’s forward thinking approach to both interiors and exteriors is changing the face of convenience retailing. DEPARTMENTS 5 CCSA Informed, Enlightened and Engaged 7 WCSA Showing how a small creative enterprise can work to strengthen the industry 52 Whats New 53 Change Over

CONVENIENCE & CARWASH CANADA

Publisher’s Message

Upcoming Events September 11 -12, 2013 Western Carwash Show San Diego, CA www.wcwa.org

Welcome to Summer! I’d like to thank everyone who came out to attend the WCSA’s 4th Annual golf event July 4th. This year was another great success and a big thank you to all the sponsors whose commitment to the industry is a factor in the constant progress made by the WCSA in dealing with new regulations and other obstacles that challenge retailers on a daily basis. So, thank you. I hope by now everyone has had an opportunity to visit the new Convenience & Carwash Canada website (www.convenienceandcarwash.com). We’d love to hear your thoughts and comments. What do you like? What don’t you like? Is there something you would prefer to see more of on the site? We work hard to offer all retailers and operators great editorials and with your input we are better able to evolve and present new ideas in each issue. So, send your comments and suggestions to editorial@convenienceandcarwash.com. This issue we offer you a look into the Kid’s Beverages market. We also feature a look at new ideas for offering your customers Healthier On the Go Grabs that show what you can do to grow your healthy snacks category and capture new customers in the process. For our petroleum service readers we have included an article that asks how operators measure up with their Sump Monitoring and ULSD UST Corrosion. On the Carwash front we feature a closer look at the differences in Carwash Overhead Doors and Software Solutions. Altogether there is a lot going on in the industry and we have gathered a wide range of interesting summer reading for everyone. I invite you to sit back and enjoy. As always, your success is my business. Know that my door is always open to your valuable feedback. If you have topics that you feel are worth talking about please send me an email or call me directly at (204) 489-4215. Enjoy the rest of the summer and we’ll see you in September where we’ll announce some new exciting opportunities for you to “get involved”

October 1-2, 2013 Carwacs BMO Centre Calgary, AB http://calgary.convenienceu.ca October 12-15, 2013 NACS / PEI show Atlanta, GA www.nacsshow.com

Brenda Jane Johnstone Publisher

Convenience & Carwash Canada would like introduce you to our new advertisers:

Please take a minute to visit the new Convenience & Carwash Website offering a fresh new look. We’d love to hear from you too, comments, additions you’d like to see on the site or anything else you’d like to speak with us about. www.convenienceandcarwash.com

4 July | August 2013

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Informed, Enlightened and Engaged The CCSA is proving its value through solid data and a respected voice that helps position both retailers and regulators on the same side of the fence.

What?

Government regulation. Who?

CCSA Advantage!

Small business.

CCSA! How?

Survival & Profitability.

Market survival and profitability comes with engagement. This is the considered view of Alex Scholten, President of the Canadian Convenience Stores Association (CCSA). “It has been my experience as an convenience store owner that there is a lot of frustration from excessive government regulation. These decisions impact your business, but it seems with some 517 specific laws that affect the convenience retail trade across the country [as identified in a CCSA study last year] it appears politicians and others from municipal, provincial and Federal governments lack understanding of our industry,” he says remembering the many, many times he sat his desk at his family convenience store business and wondered what legislators could possibly be thinking. “When you are a small business with one store or maybe a small grouping, you lack the clout to impact decisions at the government level,” he says.

CONVENIENCE & CARWASH CANADA

He suggests the answer lies in getting involved and becom- resources to drive individual C-store business down (or out). ing more aware of the broader issues and being in a position Awareness of everything from new products to modern store to make your views and needs known. “Industry engagement designs to new services is essential to stay at the front of the is part of sound business management where operators need wave.” According to the CCSA president, the C-store to pay attention to more than just their next chains understand this need and expend considorder,” he says. thanks to factors erable resources to innovate and compete. “The The same is true regarding the need for such as channel large retailers have the funds and the personnel good market information. “What are the creep where to undertake new product development based leading trends and challenges that are comsupermarkets stay on broad industry analysis. This kind of initiative ing? How do you prepare for change?” he open seven days is very difficult for the small independent.” asks. “Without solid information you are blind a week and offer Scholten remarks that this is where the CCSA to market forces. This is a train that will run longer hours, advantage comes into play. The Association is you right off the track if you are not paying attention. Today, convenience retailers must margins have been strong with more than 23,000 members. This rolled back to means it has resources that can pinpoint trends be more focused and pay more attention to compete. that are important to its membership. It also details.” means a voice that is much louder than a single Scholten comments that once upon a time operator can muster, an important factor when Canada’s C-stores had a much larger margin with which to play. Now, thanks to factors such as channel dealing with elected officials and government bodies. “Last creep where supermarkets stay open seven days a week and year we identified 517 laws that directly impact convenience offer longer hours, margins have been rolled back to com- stores. We not only believe there are too many regulations, but pete. “The margins are getting razor thin and operators we feel that regulations in general require more input from the can’t sit back and watch as national grocery chains use their industry they impact. We are that voice,” he says.

Backing up the talk is solid data and analysis. “This year we are expanding the scope of our SOI (State of the Industry/Oct 22-24 www. ccsasummit.ca) report,” he says, mentioning the annual undertaking where the CCSA presents its broad overview of the trade. “This SOI will be more in-depth and offer more to pinpoint trends on various product categories. We want to show our retailer members (independents through to large chains) what is growing and what is declining and offer the kind of information that can help with building sales and customer satisfaction. We want our members to better understand the directions of important categories such as tobacco, beverages, and salty snacks. For example, the beverage industry is launching a variety of initiatives to address public concerns regarding product use,” he says mentioning Coke’s Coming Together program. Indeed, the concerns over child-

6 July | August 2013

hood obesity and sugar-laden soft drinks are a growing concern that will impact convenience retail, its product assortment and how items are marketed. “We know this is a complex issue that demands a broad examination. It is also moving manufacturers to introduce new low calorie and no calories beverages. Our data will help retailers make the right decision regarding how this trend will impact their businesses and how they should position for growth and opportunity.” The CCSA is also front and centre at Canada’s regulatory institutions. “We recently addressed The Senate regarding enhanced penalties for repeat contraband tobacco offenders. Our opinion is that the current direction is merely addressing the symptoms of the problem rather than the root causes. With tobacco continuing to represent such as large part of C-store busi-

ness and problems caused by unscrupulous contraband sales such as selling to minors, we felt compelled to offer our advice. We will continue to push for more concerted dialogue between our Federal Government and the US Government as well as provincial and First Nation authorities.” What’s at stake concludes Scholten is the very health of an essential sector of Canada’s retail environment. “A retailer that is not aware of current and coming trends (whether its from the market side or the regulatory side) is jeopardizing it’s profitability or even its future survival. Our goal is to be the foundation that helps make survival in a tough marketplace easier. If retailers are not engaged not only can they not get on the right track, but they can expect to be rolled over as the train of current trends speeds on.”

MORE THAN JUST THE BOTTOM LINE

How a small, creative enterprise can help strengthen an industry. Andrew Klukas

You’ve met Kim Trowbridge in past issues of Convenience & Carwash Canada Magazine. Many readers may know that Andrew Klukas has been serving as President of the Western Convenience Stores Association (WCSA) for just over a year. Kim recently joined the WCSA board as a representative of small c-store retailers. What they have in common is an interest in bringing entrepreneurial approaches to their work – a connection they discovered while fighting for a change to late night retail regulations that would have made stores less safe and put some small c-store owners out of business.

CONVENIENCE & CARWASH CANADA

At the time Kim had been thinking about how Internet technology could be used to support convenience stores – a concept that emerged from discussions with members of the industry. Says Kim, ”It’s a concept that will allow organizations of any size to visually manage their training programs from the bottom to the top of the organization.” Meanwhile, Andrew was looking for an online training company to develop an innovative safety program he had designed for the sand and gravel industry. “Using virtual or augmented reality, we can get away with giving people learning experiences that would land us in jail if we did it in real life.” says Andrew. “I wanted trainees to start the course by inadvertently causing a major incident in a game-like scenario. That incident would then serve as an ideal case study throughout the rest of the course because they were already intimately familiar with it .”But he couldn’t find a company that had the confidence to build the technology to support development the entire course, or one that would do it at a cost his client could afford. With these ideas in clear focus they started their own high tech company – Integrated Training Management Inc. (ITMI). Under this umbrella they developed Trainingingden.com, a virtual facility that offers the tools for a safety program as well as management tools for multi unit retailers. “It was a way to make retirement more interesting, but also was a way for

8 July | August 2013

me to give back to an industry that was good to me,” says Kim. For Andrew, “It was a way to develop new ideas without having to rely on companies that sometimes take advantage of people who lack an IT background. It was a way to expand and enhance the level of service I can offer my clients.” In late 2011 the c-store industry in BC was still waiting for WorkSafe BC to make a decision regarding the regulations for late night retailers. The industry was hoping WorkSafe BC would include the industry’s own standards rather than forcing retailers to comply with a dangerous regulation. Andrew had previously developed retailsafety.ca under contract to the Western Convenience Stores As-

sociation (WCSA) but the WCSA was concerned that, for WorkSafe BC, this wasn’t enough evidence that the industry was serious about safety. To make matters worse, the WCSA didn’t have any money left to fight for the new, safe regulation. That’s when ITMI went to bat with a proposal to take retailsafety.ca to another level. The concept was to build a new online training program for late night retailers and make it freely available in BC. WorkSafe BC gave the industry a generous grant to build the program and one month later, changed its regulations to include proven industry practices in its night retail safety regulation. The rest is history, but it’s still in the making…

Later this year the WCSA will launch the first pieces of its new late night retail safety training program, called Hardening the Target. “Much of what is called interactive online training isn’t truly interactive, because the interaction involves nothing more than the click of a mouse”, says Andrew. “We’re offering something that is much more than your standard ‘out of the box’ training program. Training is about changing people’s habits, not just the retention of information.” Elements of the upcoming program will be experiential, allowing the users to absorb more than what is explicitly covered in the course material. It’s designed to impact what people do, not just what they think. “We believe that training should be engaging, fun, and that it should create long-lasting results in employees while being easy to manage and costeffective for employers,” says Kim. “We’re here to prove that great training doesn’t have to be dull of insanely expensive, because when you’re trying to support an industry, good business is about more than just the bottom line.”

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T e N TaT i v e C o N v e N T i o N S C h e d u l e Saturday, October 12 7:30 a.m. – 5:30 p.m. 8:00 a.m. – 10:00 a.m. 8:00 a.m. – 8:30 a.m. 8:30 a.m. – 10:00 a.m. 10:00 a.m. – 6:00 p.m. 3:30 p.m. – 5:00 p.m. 5:00 p.m. – 6:00 p.m. 5:30 p.m. – 7:30 p.m. 6:30 p.m. – 9:30 p.m.

Registration Open GWCC PEI Board of Directors Meeting Westin 10-Groups Breakfast Westin 10-Groups General Session Westin 10-Groups Breakouts (as scheduled by chairmen) Young Executives Group Discussions Westin Young Executives Reception Westin PEI After-Hours Lounge Westin President’s Priority Dinner (invitation only)

Sunday, October 13 7:00 a.m. – 5:30 p.m. 7:30 a.m. – 9:00 a.m. 8:00 a.m. – 3:30 p.m. 9:15 a.m. – 11:30 a.m. 11:30 a.m. – 5:30 p.m. Noon – 5:00 p.m. 5:30 p.m. – 7:30 p.m. 10 July | August 2013

Registration Open GWCC Kick-Off Breakfast GWCC ICC Exams Offered GWCC Concurrent Education Sessions GWCC Trade Show Open GWCC PEI 1-on-1 GWCC PEI After-Hours Lounge Westin

Monday, October 14 10-Groups Chairmen Meeting GWCC Registration Open GWCC ICC Exams Offered GWCC Membership Breakfast and Meeting GWCC Concurrent Education Sessions or General Session GWCC 11:30 a.m. – 5:30 p.m. Trade Show Open GWCC Noon – 5:00 p.m. PEI 1-on-1 GWCC 5:30 p.m. – 7:00 p.m. PEI Industry Reception GWCC 7:00 a.m. – 8:30 a.m. 7:30 a.m. – 5:30 p.m. 8:00 a.m. – 3:30 p.m. 8:30 a.m. – 9:45 a.m. 10:15 a.m. – 11:15 a.m.

Tuesday, October 15 7:30 a.m. – 8:00 a.m. – 9:00 a.m. – 9:30 a.m. –

1:00 p.m. 9:00 a.m. 1:30 p.m. 11:00 a.m.

Registration Open GWCC NACS Closing Session GWCC Trade Show Open GWCC PEI Board of Directors Meeting GWCC

www.pei.org/convention

South of the Border By Paul Fazio He would test out the equipment at his sons’ locations and made sure every piece and part were perfect. Along with Paul and Michael, Sonny and his wife Gloria, had two other children, Barbara and Marie. Sonny passed away on April 17, 2013, at the age of 86. His obituary read: Anyone that knew Sonny knows his life revolved around three things: His family, his friends and his work. There was no room left for anything else. The following is a piece Paul Fazio wrote.

A Tribute to

Sonny Fazio

Salvatore “Sonny” Fazio got started in the carwashing industry back in 1949, as the owner of a full-serve carwash in the Boston area. His involvement soon shifted to the “supplier” side of things when he founded Sonny’s Enterprises, Inc. in 1978. Sonny said he never thought he would manufacture equipment, but he needed to keep busy after his sons, Paul and Michael, took over his carwashes.

It was in January that I was told about the passing of John Jurkens – to me a true icon in the industry. I sat down with dad and we began swapping stories about John and I realized I needed to send Joel, his son, a message of what his father meant to me and my father. As I sat in front of my computer the words flowed because it was easy for me to write exactly how I felt and to convey what my father had told me about how he saw John. When I was asked to submit a piece on my father to the magazine I told Debra I had no clue where to begin.

CONVENIENCE & CARWASH CANADA

I have been taking the calls, reading the emails, cards and as being brothers. All I know is those calls were a big part texts coming in from people to give their condolences to of what got my father out of a deep depression when mom my family. I had a chance to see many of dad’s friends at the passed and made him want to live again. The second thing ICA show in April that took place within days of his pass- was his love for telling his stories– especially to those going. Some of the conversations were very simple and to the ing through the Car-Wash College. For those of you that point. Others made the three days of the show very difficult. went on a factory tour with Sonny, I am willing to bet it was an experience you will never forget. On the I’m glad I went and had that time to share so tour he would tell what I considered to many memories with all of you that knew be the most inappropriate stories to the him so well – his carwash family. I think it students of carwashing’s past history. He has helped me deal with the loss. What knew I hated it when he would tell those surprised me wasn’t the volume of those stories. He would laugh when I would that contacted the family one way or ansay to him “you can’t say that stuff” and other, but the fact that each person had he would respond with “I’m 86 years old a story of how dad (and in some cases – I can say anything I want.” mom and dad) had impacted their lives. Dad was old school and very black These stories went well beyond washing and white in his opinions. He had no cars. These were stories being told by many of the surrogate parents that they What surprised me wasn’t trouble letting you know exactly what thought. He had no patience for bosaw my parents as. Stories time and time the volume of those that he logna. Helping people made him happy. again about the teaching, example setcontacted the family one He loved seeing the industry grow. He ting, goal driving, life changing experiway or another, but the told me when I took over in 1991 that if ences that tied these people to my parfact that each person had I didn’t continue to help people that he ents. Stories about how Sonny was there a story of how dad (and in would take his name off the building – when they needed a boost, how he spent some cases mom and dad) and he meant it. He loved telling me I hours on the phone with them teaching them not just about the business but how had impacted their lives. was becoming more like him every day. He knew that made me crazy. they could accomplish anything. Stories These stories went well We had a very small family only gathby many of the women that wrote me of beyond washing cars. ering to say goodbye to dad as he rethe love that they know my father had for quested. Dad told us that he wanted Mr. my mother and how they cried together Carnivale there – one of dad’s friends as he would tell couples at the factory or for about 65 years. He spent countless at the trade shows stories of that love. Some went so far as to tell me it changed their relationships hours with dad these last few months. We each took turns with their husbands. I received letter after letter about how “I telling stories about dad and then it was Mr. Carnivale’s turn. am a better person after having known Sonny (and Gloria)”. He is 91 years old and one of the last of dad’s “old gang.” He And even more surprising is they all told these stories quoting fought back his tears as he told us how much he loved dad my father verbatim. WOW! I wrote in dad’s obituary “Anyone and that for him life would be hard going forward without that knew Sonny knows his life revolved around three things: his best friend. He then hesitated and said … “but if he told His family, his friends and his work. There was no room left for me those same carwash stories one more time I was going anything else.” He lived for those three things – not neces- to kill him.” So four months after writing a letter of condolence to Joel sarily in that order! Carwashing was his life. If you knew him, you know just how true that is. To say he had a passion for for the loss of his father, Joel then found himself writing one it would not even come close. He loved it and he loved the to me. In my opinion John and Sonny are part of the roots people that loved it. They were indeed his family. He loved that made this industry what it is today. These guys lived going to the shows. Since my mother’s passing 8 years ago and breathed this stuff every minute of every day. They were there were two things that kept him going. First there was never satisfied and continued to push forward looking for his extended carwash family. Several called and wrote him that perfect car. They did it their own way. They were true regularly to make sure he was doing okay. Ben Alford, an entrepreneurs. They touched a lot of people. They made a operator in Louisiana and longtime friend, called dad every difference. They will truly be missed. Saturday right till the end. It amazed me that two men with such different backgrounds could become so close. Both men described the relationship to me on separate occasions Love you dad. Tell mom I love and miss her too.

12 July | August 2013

CONVENIENCE & CARWASH CANADA

Webco/LSI LED’s

New Colourwash Lighting uses LED to Generate Carwash Excitement A client approached us recently and asked us to produce a totally new concept in carwash lighting that would make a trip to their carwash an EXPERIENCE. They wanted the trip to be an event. Our challenge at Webco/LSII LED was to discover what we could do to make a carwash more appealing . The answer came with our new Shockwave LED colour changing technology, a technology that has already been established in the international market with major projects in Qatar, Doha as well as Las Vegas. Our solution was Colourwash a new product created with a simple configuration using the Shockwave Alpha rectangular LED LSII product that is preprogrammed to a colour sequence of the carwash owner’s choice. The system is maintained by a central LSII programming source that allows the client to change programs for special events or holidays such as Christmas, Valentine’s Day and St. Patrick’s Day. The procedure is very straight for-

14 July | August 2013

ward. Cars enter the wash under normal LED white light. Once the sequence starts various colour changes take place in a pre-programmed order. For example, during the initial wash cycle the LED lighting may go to blue as a compliment to the colour of the water being applied. As the detergent cycle begins the lighting may then go to red and, depending on the length of this cycle, a couple of other colour changes may take place. Now the real experience kicks in as the soap forms on the windshield of the vehicle creating a fantastic colourful display inside the car where the dashboard, clothing, upholstery and other points takes on the appearance of thousands of ‘gummie worms’ all dancing about the vehicle in a bright exciting display. This colourful fun is the height of the

experience, but there is more. As the carwash goes into the rinse cycle further colour changes occur. Finally, as the car advances to the drying sequence the last colour changes take place ending what we see as the ultimate in carwash ride-through experience. This ultimate experience goes even further. Outside the wash tunnel customers can view the excitement and fun via a complete open glass wall that provides a full view from one end of the wash to the other. This means carwash guests can view the whole colour changing experience from anywhere on the site and even out on the road. So, whether someone is at the site gassing up, in the C Store buying a snack, or just driving down the road they can witness this amazing colourful wash experience as cars take a ride on the wild side.

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The creative nature of LED, especially in colour, really delivers the edge to give operators whatever it takes to make them more successful and profitable. So for those that have a carwash that already features a full glass wall (or even a few good big windows) the Colourwash system is an easy step up that will help increase carwash sales and profits as well as retail site sales. Consider factors such as kid influence where children beg parents to head down to the neighbourhood carwash and then have them pick up snacks and drinks at the same time.

16 July | August 2013

The carwash market is extremely competitive and growing rapidly. People love their cars and want them clean. As well, attitudes regarding what customers expect to pay at the wash are also changing. In this competitive environment those that think outside the box will be the ones that win. The creative nature of LED, especially in colour, really delivers the edge to give operators whatever it takes to make them more successful and profitable. Are we done yet? Never! Consider this – If you have a C Store think about your coolers or the store’s roofline. We will be looking at creating LED excitement in this area soon.

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You remain anonymous; Criminals Don’t! Did you know there are 107 regional Crime Stoppers programs across Canada and over 1300 programs worldwide? This unique partnership of the public, police and media provides the community with a proactive program for people to assist the police anonymously to prevent and solve crimes. Here’s how it works: Each week media outlets appeal for information about unsolved crimes through television, radio spots, newspaper articles and in various social media outlets such as YouTube, Twitter and Facebook. Individuals who may have information that can assist police are encouraged to contact Crime Stoppers by calling their toll free number 1-800-222-8477(TIPS). Calls are taken 24hrs a day, 7 days a week–Crime Stoppers does not have call display and calls are not recorded; guaranteeing your identity remains anonymous. When you provide a tip you will be issued a secret code number. Tips that come in are then assigned to the appropriate Investigative Unit for follow-up and If your tip leads to an arrest, you may earn a cash reward of up to $2,000, which can be claimed with your code number. You will never be asked to identify yourself or testify in court. It’s that easy… Did you also know that Crime Stoppers is a registered not-for profit charity that receives no financial support from the government? It’s true! A group of concerned citizens volunteer to serve on the Board of Directors which meets regularly to manage and promote the program, authorize reward payments and develop fundraising initia-

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tives – which can easily be the most important function to ensure there is a cash flow to pay out tipsters. One of the most recognized programs is from right here in Canada. Toronto Crime Stoppers is continuously thinking “outside the box” and developing innovative programs that have revolutionized the Crime Stoppers brand. From being the pioneer in using Social Media as a tool to fight crime, to developing award winning awareness programs like Cash For Guns, to the creation of their mobile APP – Toronto has made the City of Toronto a safer place with their efforts. The Toronto program, lead by retired Toronto Police Staff Superintendant and Crime Stoppers founder Gary Grant received almost 10,000 anonymous tips in 2012; resulting in 540 arrests, $1.2million in recovered property and $8.7million in illegal drugs being seized. For more information on Crime Stoppers and how you can help make your community a safer place visit www.222TIPS.com Sean Sportun, ICPS Manager, Security & Loss Prevention

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Are You In Compliance With TSSA LFHC Requirements?

By Pete Neil, OPW Fuel Management Systems

Canada TSSA Liquid Fuels Handling Code states that all containment sumps must be electronically monitored by June 1, 2013

Since its inception in 1997, the Technical Standards & Safety Authority (TSSA) has embraced its role of being the recognized authority for delivering public safety programs and services in the province of Ontario, Canada. While the main focus of the TSSA is to administer and enforce public safety laws in a variety of public safety areas – including elevating devices, upholstery, amusement rides, ski lifts, fuels, boilers, operating engineers and pressure vessels – it has also accepted a much broader role than compliance. Through both promotion and enforcement actions, the TSSA seeks to continuously improve public and environmental safety through preventative activities and the application of best practices. To help achieve this goal, the TSSA is heavily involved in the development of new regulations and codes, the review process of new

20 July | August 2013

technology, and the education of industry participants regarding better safety practices. As part of its preventative activities and continuous improvement process, the TSSA created its Fuels Safety Program in early 2000. The TSSA’s Fuels Safety Program governs and provides fuel-related safety services associated with the safe transportation, storage, handling and use of fuels such as gasoline, diesel, propane, natural gas and hydrogen. Several years later, the TSSA continued raising the bar in fuel-related safety when it adopted the Liquid Fuels Handling Code 2007 (LFHC). The LFHC was adopted to regulate the storage and handling of gasoline and associated products at bulk plants, marinas, retail outlets and private outlets. The main purpose of the LFHC is to protect the public, the environment and property from fuel-related hazards

like spills, fires and explosions. One of the more recent LFHC regulations to take center stage concerns the monitoring of containment sumps. This regulation mandates that as of June 1, 2013, all under-dispenser sumps and dispenser pans – which are installed beneath fuel dispensers to contain fuel leaks and provide access to, and secondary containment of, dispenser plumbing, emergency shear valves and underground piping containment – must be electronically monitored by tank-gauging systems. Specifically, the LFHC includes the following requirements for monitoring of sumps: • “4.5.2.6–All sumps where product can collect shall be electronically monitored as of June 1, 2013.” • “4.5.2.6–An under-dispenser sump shall be leak tight and equipped with a liquid sensor that will signal the attendant and shut down the dispenser when any product or high level of liquid is present in the sump.” • “4.6.8–The sensor in submersiblepump and dispenser sumps shall be located below the lowest side opening in the sump.”

Why These Regulations? Entry boots are designed to seal pipe Adopted from the National Fire Code and conduit entries, but when cracked, of Canada, these regulations will assist will allow the sumps to fill up with in the early detection and prevention rainwater and/or product spillage. If of fuel leaks. Up to this point there left unchecked, this liquid may leak have not been nationwide regulations out into the environment through the in Canada regarding tank monitoring. cracks in the entry point. Any and all regulations for tank No matter how it gets there, having monitoring were previously done on a water and/or volatile fuel in any volume province-by-province or jurisdiction-bycontained in a sump, dispenser pan, or jurisdiction basis. So essentially, what other containment location represents these new regulations do is tighten up both an environmental and safety environmental protection issues across hazard. One of the primary concerns Canada and mandate that fueling sites is environmental damage from the monitor secondary containment areas product leaking into the soil and for fuel leaks by way of electronic tankcontaminating the site. Having fuels gauging equipment. in the soil could ultimately create a fire In addition, these regulations will also help suppleNo matter how it gets ment traditional in-tank there, having water testing. To ensure that fuel and/or volatile fuel in is not left in containment any volume contained sumps for extended pein a sump, dispenser riods, each containment pan, or other sump should be visually inspected regularly. However, containment location while in-tank testing will represents both an continue to play a key role environmental and in fuel-storage safety, just safety hazard. as important is the ability to detect product releases at other pressure points in an underground storage tank system. Fittings, joints and conhazard, which is a major safety issue. nections in the piping system, and fuel Another concern when dealing dispensers, are primary causes for fuel with leaking secondary containment releases. Electronic leak detection senequipment is loss of product. If product sors will effectively indicate that there is is going through the pipe and the pipe fuel collecting in the sump, regardless has cracks, the product will end up of the source, and indicate that action collecting at the bottom of the sump. needs to be taken to investigate and Product in the sump equates to loss of correct the situation. product, and loss of product equates to S e c o n d a r y loss of potential profits. c o n t a i n m e n t So not only will utilizing equipment like electronic monitoring dispenser pans and equipment provide u n d e r- d i s p e n s e r additional safety, but it sumps are vital to any will also help monitor underground storage an operations bottom system. However, line. this equipment Get in Compliance is not without its Every regulation flaws, especially if presents new the equipment has challenges. When it not been properly maintained. For comes to being in compliance with example, many underground sumps LFHC regulations, leak-detection that have not been properly serviced equipment manufacturers have can encounter cracked entry boots. developed electronic tank-gauging

monitoring systems that have been designed to provide complete tank monitoring, inventory management and environmental compliance testing. Many tank gauges can be programmed to perform daily, weekly, monthly or annually required leak tests. Once programmed, the system will automatically perform a static leak test without operator intervention. If a leak is found during testing, the tank gauge can then automatically fax or email alarms to the site operator. Tank gauges can also be programmed to instantly shut down any dispensers operating if liquids are detected within the containment sump. Most tankgauging systems utilize sensors that provide immediate detection of the presence of liquid hydrocarbon, hydrocarbon vapor or water in a containment sump and dispenser pan. If any type of liquid is detected in the containment sump, the sensors immediately send a notification to the tank-gauging system so the fuel site operator is notified simultaneously. Operators can also be notified if the sensor has been moved from its original installation position on the bottom of the containment sump or dispenser pan. This assures that the site is under continuous monitoring should a leak ever occur. In addition to being designed for complete accuracy and reliability, many of these sensors also take advantage of next-generation communication technology to put tank tests and alarm events at the fingertips of the operator, even if the operator is hundreds of miles away from the location where an event is taking place. Conclusion The TSSA defines safety as â&#x20AC;&#x153;freedom from risk,â&#x20AC;? meaning that it makes risk-informed decisions to manage future public safety matters while seeking to prevent incidents through

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an understanding of their occurrence and effectively controlling that risk. By implementing regulations that mandate that under-dispenser sumps and dispenser pans must be electronically monitored, the TSSA has taken a giant leap forward in controlling the risk of fuel leaks. That is why regulations like those established by the TSSA help set the standard in delivering improved public and environmental safety. While it does well for the environment and public safety, getting in compliance with safety regulations is not without its challenges. Luckily for those involved, leak-detection equipment manufacturers, like OPW Fuel Management Systems, has made getting in compliance with TSSA regulations quick, easy and affordable. Real-time detection made possible by OPW by way of the SiteSentinel® iTouch™ electronic tank-gauging monitoring system

22 July | August 2013

can prevent dangerous leaks, in turn preventing dangerous safety and environmental problems. About the Author: Pete Neil is the tank gauge product manager for Hodgkins, IL-based OPW Fuel Management Systems. He can be reached at pneil@opwfms.com. OPW Fuel Management Systems specializes in the design and manufacture of tank gauges and automated fuel control systems. OPW Fuel Management Systems is a business unit of OPW Fueling Components, the leader in commercial and retail fueling solutions worldwide. For more information on OPW Fuel Management Systems, please go to www.OPWGlobal.com or call (708) 485-4200.

Software Solutions That Work for Your Business

A business needs software to handle common processes and streamline operations. Software helps save time and money by automating functions, decreasing man hours, and eliminating human errors. It can be challenging though to keep up with the ever changing software that is available. Here the technology companies leading the industry in innovative, reliable and efficient systems describe products that will not only help your business run more efficiently, but also offer advice on how to choose the best system for your site. Automated Service Alerts In car washing, equipment uptime is key. Equipment failures can add up to thousands of lost dollars very quickly. Software can help notify operators more quickly of problems with equipment to prevent and reduce downtime. Intelio Technologies has been providing remote management and monitoring systems in the U.S. and Canada for nearly a decade. Paula Young, the Director of Marketing explains, “Our software provides operators with equipment uptime and diagnostics data. It can be retrofitted with multiple entry systems and types of car wash equipment. The software provides real time detailed service alerts to the owner and service providers which in turn help them service equipment more quickly to minimize downtime and lost profits.”

Full System Integration In any business there are a multitude of functions that occur simultaneously. This may include a customer making a purchase, fuel being dispensed, a manager running a report, and new inventory being checked in, all at the same time. Keeping track of everything manually, while controlling theft and loss, can be a daunting task. This is where a fully integrated software system can help. Infonet Technology Corporation based out of British Colombia has been providing software to the U.S. and Canada since 1992. Their software products are designed for the retail fuel, convenience, and unattended fueling industries. Lee Barter the Senior Vice President states, “The advantages of an integrated system cannot be understated. In a market

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where margins are tight and the comnot available when needed to make petition is high, a retailer needs to have time critical business decisions. a complete and comprehensive picture Innovative Control Systems has of their store/site activities. The ability been providing software systems to car to have a PCI compliwashes since 1988 in ant PA-DSS certified Maintaining records 26 different countries system that offers manually for multiple including Canada, the detailed sales inforsites is time and labor United States, Europe mation, robust manand Asia. Rob Deal the intensive plus far agement reporting, Vice President of Intermore subjective to full inventory control, national and Corpoerrors. product promotions, rate Accounts explains loyalty, and dynamic how they solve the isproduct promotion delivers both operasue of streamlining multisite data. “The tional savings and increased revenues. issue most petroleum/convenience These capabilities allow a gas and constore operators face with a network that venience retailer to maximize return on is spread out, is having all the data for investment and to both survive, and their entire network at their fingertips. thrive, in today’s retail market.” They need real time information to Multi Site Data Collection make management and marketing deA challenge that multi-site operators face cisions. The key item our software solves is consolidating data into manageable is site connectivity and data collection. and effective reports. Maintaining We give them the capability to run a narecords manually for multiple sites is tional, regional or local marketing protime and labor intensive plus far more gram from a central office. The software subjective to errors. Information is also allows for multiple pricing options, pro-

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motions and interfaces with any brand of car wash equipment.” How to Choose the Best System Software companies today are developing and releasing software that keeps up with the demands of owners, while providing many advantages, cost savings and benefits. However, many operators can still feel unsure when purchasing a new system. Numerous systems are available, all claiming to be the best, which can be overwhelming for even the most savvy user. The best software package won’t do you any good if it hasn’t been properly designed, developed and tested. When choosing software investigate the company behind the product to determine if they really know the business well and have designed software that does what it is supposed to do. One way a developer can ensure their software is on the mark is by working with real users, or in the case of ICS, the company is the end user. Deal explains, “All of our software was developed by

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actual car wash operators as ICS owns proprietary and only work on specific and operates its own retail location. The types of hardware. If you already have software products were all developed equipment in place you may be required and tested at that location to ensure to replace it at additional expense. If their usefulyou don’t own ness before One of the biggest advantages of e q u i p m e n t being released in mind software is the ability to handle keep to the market. long term rea multitude of tasks, so choose a pairs and will Essentially, our company that offers more than there be parts software is developed for available from just one or two solutions, but operators, by who can service all your needs multiple sourcoperators.” es. across the board. When choosIt sounds ing a software obvious but company think many owners of it as selecting a long term business are busy and when it comes to checkpartner. Do not be afraid to ask about ing references it can be pushed aside the quality and quantity of the technical or forgotten. Talk with other users of staff along with their background and the system and find out their experiexpertise. You want a company with ences. While a company may look nice experience in your industry, who under- on paper, it may just be a large marketstands the challenges you face, and how ing budget talking. Always take the time to apply effective solutions to those is- for your due diligence before investing sues in the software products they offer. thousands of dollars in any software Be aware of software packages that are program.

Finally, don’t buy more software than you really need, but don’t skimp on necessary modules and features that will save you time and money down the road. One of the biggest advantages of software is the ability to handle a multitude of tasks, so choose a company that offers more than just one or two solutions, but who can service all your needs across the board. Today’s software solutions are better than ever. When you take advantage of the technology and implement your system correctly you will easily achieve the full benefits of the system. This will give you a more complete and accurate picture of your entire business operation which in turn will help you minimize labor costs, decrease shrinkage, better promote and manage your products and services, and boost your bottom line.

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Grab N Go Time pressured consumers are looking for help amid busy schedules. C-stores are winning the market battle thanks to Grab N Go convenience.

Canada’s convenience stores are facing a competitive battle with foodservice and grocery retail where the lines between these business channels are blurring. Consider that the neighbourhood Mac’s, On the Run or Co-op is now just as viable for a breakfast or lunch item as the majority of fast food cafes. Most C-stores are places where a good cup of coffee alongside a fresh pastry item is part of the program and selections of snacks are growing, innovative and healthier than in years past. Behind this push is the public’s demand for speed, selection and quality. C-stores have been delivering with programs such as Grab and Go foods that have given them an edge in their fight with quick service restaurants (QSR) and big box grocery.

According to market analysts NPD visits to Cstore for food for immediate consumption is up 6 per cent over last year with PM occasions seeing the biggest growth. Here, lunch, supper and PM snacking showed combined gains of 7 per cent overall. Morning snack sales expanded by just 2 per cent with PM snacks growing by 4 per cent and accounting for 66 per cent of traffic (morning accounts for only 20 per cent). Overall, Canada’s C-stores handle 4 per cent of the country’s total foodservice market and 14 per cent of all snack food servings. “Immediate consumption Snacks is a fast growing and emerging category,” says Carl Mindzak, Customer Business Manager, Mondelez Canada, “The category is highly impulsive and is well suited to play a transaction builder role at retail. Combo

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of grocery items on shelves and suggest operoffers with coffee or a cold beverage like ators take some of this away to open up room belVita and orange juice could help drive for higher profit snack items. “We know opsales. You could also think time of day mererators can typically do 10 per cent more sales chandising whereby you would place belVita of higher profit snack items if they improve the and other product mix. We show them through planograms breakfast op“Consumers love and demographic studies how their stores can pertions at the cofto see and try new form better,” he says telling that they can look at who fee bar in the mornproducts, says ing and then move to Ahoy! shops a store and then offer items like Jack Links Jerky or Hoddinott. “Introduce and other baked treats later reduced sodium nuts and seeds to meet the consumer demand. “Everyone wants to be at the till. This is a great place at least one new in the day.” He reports that as the lines for snack items that meet up with Grab N Go trends. We look product a month, We even get suggestions between small meals and at the numbers to determine if a product qualifies for this spot. You want only your best performers in this valufrom the consumers snacking continue to blur, prime able in-store real estate.” consumers who are on-theof what they would Product excitement is key to driving sales. Arcand reports go are looking for snacking like to have added to options to fulfill a variety of that for western operators jerky products stand out as little menu.” needs throughout the day. powerhouses. New is Remington Jerky, a product that is a “belVita breakfast biscuits co-brand with the famous hunting rifles and is proving to be are a great example of how a perfect fit for c-store retailers in the west where jerky has its we’re meeting those differ- strongest sales. Hard Bite Chips and Kind Bars are fairly new ing needs. belVita has been designed to be part of a com- products as well. These meet the demands of more health plete breakfast and is baked with whole grain and offers 5g of conscious consumers. “It’s all about knowing who shops your fibre per serving. By merchandising it next to the refrigerated store and having the right assortment of goods. This is what section close to the orange juice, it acts as a great reminder we do.” Harlan Fairbanks has been helping C-stores position themfor busy consumers,” he says. Having a variety or selection of different items will entice selves as snack centres for years. “We offer an alternative to consumers to return again and again, suggests Derrick Hod- packaged Grab n Go,” says company president Blair Wandinott of Gregoire ESSO in Fort McMurry, Alberta. A full range kling. He suggests that with their food systems more of the service, Esso Gregoire offers gas, wash and C-store with hours profits go to the operator rather than the food manufacturer. from 5:30 am to midnight. New products include soup, Chili, He reports popular programs include popcorn, nacho and cheese, hot dog rollers, pizza warmers and Perfect Fry sysMac n Cheese, ribs, and burgers as well as salads. “Consumers love to see and try new products, says Hod- tems. “How do you differentiate yourself from the fast food outlet dinott. “Introduce at least one new product a month,” he advises adding that they have found that the changing slate up the street?” he asks. “C-store has the upper hand, because really gets customers interested. “We even get suggestions not only is it quick, but it offers more assortment and more from the consumers of what they would like to have added reasons to come in to the store.” According to Wankling, they are seeing more interest in to menu. All you have to do is set up a deli with someone roller grills. “There are more products now in charge who cares about service and what available for the roller,” he says, pointing to consumers want. Everything else just falls into operators can breakfast taquitos and hashbrowns as well as place.” typically do 10% hot dogs. “These systems are easy to operate Hoddinott’s service oriented location also more sales of higher and this is key to success because of labour relies on the solid backing of ESSO where issues. All our food equipment and products business teams look hard at the dollars and profit snack items take this into account. For example, the Percents of product placements and introducif they improve the fect Fry system can accomplish a lot with just tions. Many independent operators lack the product mix. We the push of a button and you need no food resources to drill deeply into the Grab N Go show them through service experience to operate these counter category and this is where companies like planograms and top fryers.” Core-Mark come into the picture. demographic studies Here, Arcand concludes that it’s all about At Core-Mark they examine a wide range how their stores can maximizing opportunities and positioning of indices that look at the customer demoyour store for success. “Customers expect fast graphic and determine the best mix of prodperform better. service at C-stores. By having the right products for the store. They also compile data on uct mix you create repeat trade. People want things such as profitability per linear foot. Grab N Go snacks and meal options. Why not “Some snack items may be over indexed with too much foot contribution to the amount of profit contribu- give them exactly what they demand? It’s a classic win/win.” tion,” says Chuck Arcand, Core-Mark’s Director of Canadian Marketing. He comments that they might look at the amount

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Thirsty Kid’s

Canada’s beverage market is changing as it alters direction to give children more healthy choices as well as more fun.

Positioning products toward kids continues to be a growing segment of food retail. In fact, in the US children’s food and beverages have been expanding by about 40 per cent over the last five years. With-in this grouping kid’s beverages are the number two spot behind frozen convenience foods with a roughly $2 billion share of the growing market that includes all retail channels. Behind this gain is a need by beverage manufacturers to counter flat sales with-in carbonated soft drinks and find new points for market growth. Defined with-in the industry as being a kids’ food when it has a taste kids love; nutrition kids need; or entertainment kids

crave. With this in mind the US food industry has developed a sector that hit $10 billion in sales in 2010. Today’s numbers reflect this growth and new product entries are keeping the ball rolling. However, despite all the action the playing field is being altered by demands from government and health groups to limit marketing of products such as beverages to children under 12. The thinking is that young children are not equipped to deal with the messaging in advertisements and packaging and as a result are over-consuming high sugar products that can lead to obesity and early onset diabetes. Combating this push by

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coming from products such as Coke Zero. governments such as Ontario is the Canadian Beverage AssoPepsiCo Canada is also seeing the writing on the wall reciation (CBA) that has worked with its members to institute a garding the move toward manufactured food and beverage list of voluntary limits to advertising to those under age 12. The regulation. For example their flagship Pepsi Cola brand offers CBA guidelines also ask members to cease using third party a range of diet and caffeine reduced products that are viewed licensed characters to promote some beverages. The upshot as positive by both parents and kids. Here, moms like the lower is that Canada’s c-stores can expect a flurry of new healthier sugar content and kids love the fun of the Pepsi brand. Pepsi products targeted to this important and growing market segalso offers products such as long time kid favourite Mountain ment. Dew. Recently the company introduced Mountain Dew Diet, a At Saputo Dairies, a Canadian leader in milk and cheese 5-calorie beverage with a hit of vitamin C. products they are targeting kid’s with their Milk 2 Go brand Not all kids want to go the low calorie, sugar-reduced route. beverages. These are available in 325ml and 500ml convenient When these children run to the neighbourhood c-store imporgrab n go packages that offer the goodness of dairy as well as tant purchases include items like frozen beverages and unique the low fat considerations of 1 per cent milk. kid focused brands. Those that want to take advantage of this “We offer 10 flavours and are seeing good gains in the opportunity may want to look at quenchers like ICEE slush bevconvenience and gas bar channel,” says Quebec-based Terry erages and other products marketed by Harlan Fairbanks. Blair D’Agostino, Assistant Marketing Manager with Saputo. She Wankling Vice-President Sales at Harlan Fairbanks suggests Csuggests placing Milk 2 Go alongside other beverages rather store not involved in a machined beverage need to reconsider than just commit space with-in the dairy section. “Milk 2 Go their drink options. He mentions that significant margins in the is an ‘anytime’ beverage that answers to a variety of trends. range of 40 to 80 per cent are available to operators that have It is nutritious, fun and convenient and for this reason it has equipment on site. earned its place as the leader in single serve Slush Puppy has been a long-standing winmilk beverages nationally,” she says, reportNot all kids want to go ner from Harlan Fairbanks and ICEE was the ing that Chocolate is number one among the sku’s ahead of Vanilla and Strawberry. “ the low calorie, sugar- originator of the frozen carbonated beverage. She reports further that they offer a rereduced route. When “ICEE is fluffy and less wet. This means more duced sugar chocolate Milk 2 Go and are these children run to profit. It also features less hassle because it’s a bag in box set up,” he says noting that of the looking at a sport entry that offers 26 grams the neighbourhood 11 flavours in the ICEE lineup blue raspberry is of protein, as much as in a protein bar. c-store important the leader ahead of cherry and cola. At Canada Dry Mott’s they have intropurchases include InZone Brands is another company that duced two new Hawaiian Punch flavours to delivers fun to the kid’s beverage sector. The the Canadian market. Launched in February, items like frozen Green Berry Rush and Lemon Berry Squeeze beverages and unique company that is based in Atlanta distributes its products in Canada through Pratts Wholesale are ideal for kid-focused shelves at C-stores. kid focused brands. where they are marketing items such as Belly Both are 80 calories per serving and with Washers and Tummy Ticklers. According to In 100 per cent daily value of vitamin C making Zone, the beverages use 100 per cent juice to them an easy pick for moms who want their create brands for three age groups–toddlers, preschoolers and children to have the benefits of vitamins as well as the excitegradeschoolers. TummyTicklerTots is a pre-diluted apple juice ment of an established ‘fun’ brand. for toddlers that comes in a 120 ml bottle with 40 per cent Coca-Cola Refreshments Canada Shannon Denny, Director, less sugar than regular apple juice and is pre-mixed with waBrand Communications reports they have no news regarding ter. TummyTickler is an undiluted 100 per cent apple juice that kids beverages for the summer season. Organizations such comes in a 175 ml bottle and is made for kids ages 3-5 years of as the Wall Street Journal suggest Coke is quiet as they conage. BellyWashers is a 100 per cent fruit punch that is packaged template their position on these beverages. Expectations are in a 235 ml container. Each of these beverages has no added that Coke will continue to ramp upward its portfolio of low sugar. Making them all the more attractive to kids, each bottle calorie and zero calorie products in an effort to meet the calls is topped with a licensed character such as Thomas the Tank for beverages that are less of a concern to parents looking Engine, Hello Kitty and Batman. to lessen childhood risk of obesity. Already, says The Journal, Expect the market to continue to change as parents and Coke’s North American operations see about one third of sales governments look to hold back the tide to growing health problems associated with too much sugar intake and empty calories. Putting it into perspective Kim Jage, Sales and Marketing Director Healthy Beverage Expo, a new event dedicated to supporting and fueling the healthy drink segment of the beverage market (June 7 – 9, 2013 Las Vegas Convention Center) says the drinks industry will continue to re-evaluate what is being marketed to kids and look at choices beyond carbonated soft drinks, juices and water. “Are you ready for the wave?” Jage asks.

32 July | August 2013

Overhead Doors and Carwashes The day to day maintenance and repair costs associated with the operation of a carwash can often mean the difference between profitability and loss for a carwash owner. Between the wash building, the wash system itself and all of the ancillary systems that aid in the proper function of a wash operation there are a myriad of things that can go wrong and cost money. Overhead doors are just one component of the overall carwash system, but if examined in isolation the doors are an example of how important each singular part of the system is to the functioning of the whole carwash. By understanding the conditions and circumstances that contribute to the failure of the door system in a car wash an operator can plan to avoid costly problems. When specifying new doors there are certain selection criteria to consider. Once operable, proper preventative maintenance and care of the doors by qualified knowledgeable technicians can minimize critical downtime for the carwash. For the overhead door industry the carwash application is often considered the ultimate challenge. Carwashes present circumstances not typically seen anywhere else in overhead door installations. High

34 July | Augustâ&#x20AC;&#x192;2013

moisture and humidity, splashing soaps far from the wash area as possible. and waxes, high rate of opening and However, this option is not always closing cycles per day and harsh cold feasible and other considerations climate weather conditions are all detmay have to be made. Also, avoid rimental to the doors. To generate inusing any steel insulated panel type come, car washes count on the doors sectional door. Over time this type of to function without fail despite these door will absorb water and result in challenges. For example, overhead premature failure as the door grows doors located in close proximity to the heavier with moisture placing greater car wash system can be exposed to distress on the operation and spring rect contact with the water used in the assembly. An acceptable and widely wash process. Overhead doors, typically used alternate has become the anmade of galvanized steel components, odized aluminum framed door with can quickly begin to corrode and breakpolycarbonate glazing. This option down. As well, many of the insulations will eliminate any chance of moisture used in door panels can absorb moisabsorption and the aluminum will not ture over time from the carwash environrust. Furthermore, the polycarbonate ment. This excess water will weigh down CONTROL PACKAGES will not break, a distinct advantage POW’AIR’DOR The top photo shows a standard the panels and stress the hardware com- commercial roller, photo below a over glass. Reliable Controls are an essential part of POW’AIR’ DOR Systems. Depending on the application, controls carwash roller. ponents that are designed to facilitate To prolong the lifespan of the are fully automated, such as controls found in today’s car washes; or controls are simple manually operated devices. the movement of the doors. Even the door face hardware it is suggested greases and lubricants designed to allow for smooth opera- that powdercoated and/or stainless steel compotion will breakdown in these high humidity conditions. nents be specified. Standard galvanized hardware 1. MANUAL OPERATION PACKAGE: electrical signal, open and close by means of lever valve By paying attention to details operators• No can save themwillfunction startoperated to corrode ina amanual matter of a few months in • Suitable for explosive environments, truck washes, self serve car washes or other selves a lot of trouble. The easiest way to avoid excessenvironments mois- a wash environment but powdercoated hardware non-automated Standardthe Key Features: ture on the inner face of the doors is to locate doors as will have a much longer service life. The corrosion • Lever Valve concept should be carried throughout FRL Unit Lever Valve • Filter, Regulator, Lubricator (FRL)resistant unit the design of the door so the springs should be 2. ELECTRIC OPERATION PACKAGE: galvanized, the spring shaft • Electrical signal opens and closes door by means of a push button station • Suitable for automotive environments, car wash transit environments should beorzinc plated, the ® CORP.Standard Key Features: cables should be stainless • NEMA 4 Valve Panel containing directional valve, speed control, noise muffler and Building Successful Partnerships electrical components with open/close push buttons installed on control box cover steel and the tracks also • FRL unit should be powdercoated. Valve/Control Panel Note: Photo eye base installed for future use Soaps and waxes that 3. SEMI AUTOMATED PACKAGE: arepanel critical in the the car clean• Semi-automated system uses a valve to control open/close cycle of the door, controls carriage movement, speed and cushioning” ing process are themselves • Suitable for car wash, emergency medical service (EMS) stations, fire stations, high cycle applications or transit environments highly detrimental to overStandard Key Features: head doors. Soaps • Nema 4 Valve Panel containing directional valve, speed control,expedite noise muffler, power cut off switch, reversing pressure switch and electrical components the breakdown of lubricants • Wall Mount Nema 4 Push Button Station Valve/Control Panel • Cushion Blocks on the various door mecha• FRL unit nisms as well as caking on 4. FULLY AUTOMATED PACKAGE: to various hardware com• For all automated applications • Operates on low voltage (24V) and runs independently of thecan Car Wash ponents. Soaps doController a • Programmable Logic Controller (PLC) stimulates over 430 contacts – the most sophisticated greatit compatible deal of with damage the Door PLC Panel in the industry making all types ofto wash control systems • One PLC Panel operates 2 doors individually ie: entrance and exit doors sprockets and chains of an PNEUMATIC DOOR OPERATING SYSTEMSor Tunnel Car • Suited for Touchless Wash Applications PLC Control Panel electric operator. Key Features: • Nema 4 Valve Panel containing directional valve, speed control, cushion valve, power To noise avoid the breakdown cut off switch, reversing pressure switch, muffler • Nema 4 Programmable Logic Control (PLC) Panel houses all electrical components of the grease in the hardand trouble shooting switches TM for sensing door position) • Reed switches (switches ware components try to • FRL unit Valve Panel avoid the use of grease deNote: All packages include: Filter, Regulator, Lubricator (FRL) unit, Fittings, Tubing, Mounting Brackets and Lubricant pendent hardware. For exPNEUMATIC DOOR OPERATING SYSTEMS ADDITIONAL OPTIONS ample door rollers with grease packed ball bearPhotos Eyes: Safety reversing device - when infrared red beam is broken door reverses Reversing Pressure Switch: An internal safety feature requiring no components on the door - In the a closing doorwith touches rust an obstruction ings can beevent replaced proof rollers. These the switch senses a change in pressure and instantly reverses the door Timer: Delayed timer to close door rollers can provide a long service life at only a slight Pneumatic Controlled Emergency Open & Close: In the event of power failure, this feature allows you to open or close the door Autodrain: Drains compressor automatically to eliminate moisture build up incremental cost. It is inadvisable to use any stanUpwardor® Corporation dard electric operators in any carwash application 8025 Lawson Road - Milton, Ontario, Canada - L9T 5C4 T: 905-876-3667 F: 905-875-3533 www.upwardor.com but if used, specify an opener that has the electronUpwardor© Corporation ic components protected from the soaps and mois8025 Lawson Road Milton,Ontario - L9T 5C4 ture to avoid fowling of the electronics. To avoid T: 905-876-3667 F: 905-875-3533 www.upwardor.com all of these issues completely a wash owner should TM

T.M.

POW’AIR’ DOR

CONVENIENCE & CARWASH CANADA

consider a pneumatic operator system where the effects of soaps and waxes and moisture are minimized as there are no electronic components in the bay area and the door is operated without the assistance of metal sprockets chains or belts. In the winter cold northern climates of Canada the harsh temperaStandard door hardware tures can provide a further challenge (left) next to powdercoated to the doors on a carwash. As the corrosion resistant hardware (right). doors in a wash are one of the few components that are exposed both to the frigid building exterior as well as the warmer wet interior of a wash they face the challenge of freezing and seizing. When a door sits idle with moisture on the inner face in subzero weather it allows for ice to form on the door. When the door is reactivated the ice will cause the door to seize and can result in the door cables jumping off the drum and render the door inoperable and requiring a repair service as well as resulting in downtime for the carwash. Moisture on the inside of doors tends to become a concern only when it turns from ice will cause the liquid to ice. The easiest way to door to seize and can avoid that scenario is to specify a result in the door door that is completely cables jumping off thermally broken and the drum, render the isolates the cold from door inoperable and the outside face of the door from transferring requiring a repair through to the wet service. inside face of the door. To further eliminate the possibility of cold a door should be designed with a perimeter weather seal and panel joints that inhibit cold and wind from penetrating through to the inside of the building through a continuous joint seal. Carwash operations can be lucrative as either a value added sale to fuel or as a viable profit center on their own. In order

36 July | August 2013

for this to happen all facets of the carwash must function efficiently and consistently. Downtime of the wash and costly service and repairs can quickly erode the proceeds generated by the service. By carefully considering the quality and design of components chosen for use in a carwash the operator can trade slightly higher initial cost for prolonged savings throughout the life of the facility.

TRANSL

T T

[ SOLALITE ]

[ SOLALITE ] PANEL CROSS SECTION AND ADJUSTABLE HINGE

5/8” (16mm) quality & durability five wall

DOOR SECTIONS: Solalite door sections are 51mm (2 inches) thick and are extruded from 6063-T6 aluminum alloy in a standard clear anodized finish. All aluminum members are 2mm (.070 inches) wall thickness and 3mm (.115 inches) thick at hardware mounting locations. Perimeter framing including meeting rails , end stiles and top and bottom rails incorporate a thermal break — which is optional — to eliminate thermal conductivity between interior and exterior of sections. Meeting rails are interlocking with a continuous hinge designed to inhibit water entry and freezing between joints. Meeting rails also possess an integral strut bar designed to add extra strength to frame sections. Hinges Thermallyat section ends are combined with roller Broken Frame brackets and are fully adjustable. Centre stiles (optional) are installed behind polycarbonate glazing. Doors over 4875 mm (16 feet) wide incorporate double end hinges. Bottom sections are available in optional insulated aluminum stucco embossed or glazed in polycarbonate. Doors have a perimeter Continuous Hinge Extrusionof aluminum extrusion with low weatherstrip temperature vinyl.

TRANSLUCENT ALUMINIUM polycarbonate Clear, Light Bronze or Dark Bronze

HINGES: Roller carriers are minimum 13 gaug galvanized steel to suit door width. (For 4875 or 16 foot wide doors and over, specify doubl hinges. Strut bar reinforcement is required fo 6096mm or 20 feet and wider.) Rollers are 51 (2 inches) or 76mm (3 inches) in diameter, 10 bearing with hardened raceway and cold rolle 11mm diameter x 14mm stem (7/16 inch dia 4 ½ inch stem.) Long stem, 203mm (8 inch), are supplied with double end hinges. Rust pr bearingless Nystroll stainless steel, nylon roll 51mm (2 inch) or 76mm (3 inch) diameter av for corrosive environments.

sleekTORSION design SPRINGS: Torsion springs are oil

tempered with 10,000 standard cyclage (sp higher cyclage if required to maximum 125, cycles) fitted on a continuous 25mm (1 inch hollow, 14 gauge tube shaft, or on a 25mm inch) cold rolled solid shaft, keyed and mou on ball bearings, supported by heavy gauge gusset plates. (Counter weight system availa request.) Galvanized springs available for co environments.

translucent

leading edge technology

FEATURING A materials are 16mm (5/8 GLAZING: Glazing CONTINUOUS HINGE inch) thick translucent polycarbonate, five wall, AND THERMALLY are available inBROKEN clear, light orDOOR dark bronze tint. Polycarbonate runs the full width of the door and is encased in a neoprene seal with both ends enclosed to minimize condensation and dust build up in air cavities. The optional oval cut out window is 457mm x 203mm (18 inches x 8 inches) and is 3mm (1/8 inch) or 6mm (1/4 inch) thick in clear acrylic or polycarbonate. The optional full view glazed panel runs the full width of the door (maximum 10 foot wide door) in clear polycarbonate or acrylic 3mm (1/8 inch) or 6mm (1/4 inch) thick.

• Aluminum framed door construction for superior corrosion resistance • Lightweight translucent Polycarbonate glazing ADJUSTABLE GALVANIZED HINGE which is energy efficient and virtually indestructible • A continuous hinge design to inhibit water build up TRACKS: Tracks are 51mm (2 inch) thick minimum between sections of 14 gauge or 76mm (3 inch) thick minimum of 12 gauge galvanized steel. All vertical tracks are bolted • 2 inch aluminum frame with integral struts and assembled to a continuous vertical angle of x 102mm (2 inches x 4 inches) of minimum for greater strength and durability 51mm 14 gauge , or to jamb brackets of 11 gauge and are fully adjustable. Horizontal tracks have a maximum • Industry exclusive thermally broken frame which radius of 381mm (15 inches) with a continuous gauge angle, 38mm x 51mm (1 ½ inches x 2 eliminates ice build-up on the door12inches), interior welded to the horizontal tracks. Powder ® coated hardware is optional and available for • Corrosion resistant hardware package provides corrosive environments. Building Successful Partnerships extra protection in harsh environments

CABLE DRUMS: Should suit the type of lift required and be able to withstand maximum requirements. Cables are made of galvanize aircraft grad, 7 x 19 constructions, designed door weight at a safety factor of 8 to 1. Stain steel cable available for corrosive environme

NOTE: When specifying Chain Hoist or Jack Sha Electrical operator on standard lift doors, use s shaft, spreader bars, and pusher springs. For c wash, explosion proof or high cycle application PowAirDor pneumatic operator.

CORROSION PACKAGE: For harsh environme Upwardor offers corrosion protection hardwa which includes powder coated hardware, galvanized springs, zinc plated shaft, stainle steel cables and Nystroll rust proof rollers.

OPTIONS: Upwardor offers a full range of ha options regarding lift, door operating device and safety features. Please consult factory fo specifications.

T.M.

CORP.

T.M.

CORP.

Building Successful Partnerships

8025 Lawson Road Milton, ON Canada L9T 5C4 Toll Free: 1-800 667-3367

8025 Lawson Road sales@upwardor.com Milton, ON Canada L9T 5C4 www.upwardor.com Toll Free: 1-800 667-3367

sales@upwardor.com www.upwardor.com

By Craig Fisher CEO of Solid Innovation®

Inventory Management for Convenience Stores Introduction: Effective inventory management has always yielded valuable growth in sales and profits. This happens through identifying the strengths, weaknesses, and opportunities in inventory and suppliers. Clearly, this can be time consuming. So, just how does the store owner get this work done effectively while leaving time for vacations? The secret today lies in the effective use of an automated business management system, one that is closely linked to sales and receiving operations. This article looks at the key functions that store owners need to follow to achieve effective inventory management using automated business systems. All business management systems have one weakness in common–the need for day to day reconciliation. Reconciliation includes: daily cash outs with balancing; and entering and balancing inventory receipts. Let’s call this the Daily Routine. Here is each step in inventory management and how the daily routine affects the results you obtain from your business management system. The steps involved can be overwhelming: Receiving; Margin Analysis by product, product line, and shelf space; Counting; Shrinkage Analysis; and Product Re-ordering. Some of the processes involve complex mathematical calculations taking hours of work. Fortunately, solid execution of your daily routine will significantly improve the results you obtain from your system. There are several

ways to increase your effectiveness while reducing the time involved. Handle Incoming Stock Effectively: For incoming stock and slow moving stock, be sure you are using your vendor effectively. Receiving inventory has 2 key parts – removing old stock and obtaining fresh stock. For old stock, ensure your vendor’s rep collects outdated and damaged stock while cleaning and re-organizing their display areas. In concert with your store manager, the outgoing product should be checked against the returns invoice. For fresh stock, the rep should bring the stock in and, in concert with your store manager, check it against the sales invoice. Finally, the rep loads the new stock to the store shelves. Your vendor’s invoice should clearly list all items, the prices, taxes, and the expected gross margin on machine printed invoices. Handwritten invoices are completely out-dated in today’s world. Accurate invoices allow for accurate entry to your business system – a step that should be done as the same day of product receipt. Connect to Your Business System: Ensure your cash register results are directly integrated to your business system with results reconciled daily. With direct entry to your business management system, accurate sales results are then accumulated for reporting and analysis purposes.

CONVENIENCE & CARWASH CANADA

With summer now well underway, you will likely have added suntan lotions, sunglasses, insect repellant, antiseptics, first aid items, fireworks, and other summer novelties. Next, with fall season approaching, you may wish to prepare with gloves, hunting supplies, and other fall merchandise. Each product line, or category, should have a separate shelf location, sales, cost of goods sold, and inventory division within your business system. This will allow your system to maintain perpetual inventory tracking for each product and division and for reporting by shelf location. Spot Check Inventory Levels: Periodically, review inventory levels for some product categories to ensure your business system has the accurate onhand inventory levels. For differences, investigate why the differences making corrections. For overages, are product receipts not being entered? For shortages, look for sources of shrinkage. When this is done on a rotating basis, weekly and monthly, inconsistencies are more easily spotted. Make adjustments to your business system product levels to ensure accuracy. At the same time, consider the gross margin, sales per square foot, and velocity for each category. When this is done at the same time, insights into growing profits are frequently noted.

Use your Business System’s Analysis: Prepare to meet with your product vendor on a regular basis to consider their products and services and their effect on product mix and your store’s profitability. This is where your business system, with accuracy ensured by your daily rou-

38 July | August 2013

tine, leads to valuable insight into products. Armed with these accurate results accumulated over time, your business system will be able to produce insight. Reports should be available in seconds to provide analysis that would normally take hours to produce. Now look for fast moving, profitable

other summer novelties. Next, with fall season approaching, you may wish to prepare with gloves, hunting supplies, and other fall merchandise. Implement Your Inventory Mix Changes: At all times, watch that counter displays such as lighters, and free standing displays such as sunglasses are cleaned, restocked, and reorganized regularly. Clear out old displays that are at end of season. Displays that are low do not attract customers. That is because customers like a wide selection and are hesitant to purchase the last few of any item. Bring in your new products and displays. This attracts attention to your store giving it a fresh appearance. Use Your Staff Effectively: Now, use your staff effectively. Greet customers with genuinely friendly greetings. Point out to customers the new items that are available. It is perhaps universal that customers feel welcomed with a brief, positive greeting… a feeling they are welcome and are, in fact, the reason you run a convenience store.

products and product lines as well as slower moving, less profitable areas easy. Using this information, consider what changes you could make. Now, meet with each of your vendors to review results and find new opportunities. Consider, for example, seasonal items. With summer now well underway, you will likely have added suntan lotions, sunglasses, insect repellant, antiseptics, first aid items, fireworks, and

Summary: In summary, solid inventory management need not involve complex mathematics. Instead, a solid application of your daily routine coupled with direct input to your business management system is a must. This will help the business owner with staying on track with a solid understanding of gross margins, turnover, shrinkage, and velocity. The result is a more profitable store – and of course, happier customers, staff, and owners.

About the Author: Craig’s first career was with Credit Unions. Here, he worked with all manner of business learning lending, financial analysis, and business management. Later, in 1986 he set out to take the power of computerized business systems to business owners. The result is that thousands of businesses across Canada, USA, and the Caribbean benefit from business systems. Craig Fisher is founder and CEO of Solid Innovation®. For more see www.Solid-Innovation.com, www. RouteAccounting.com, and LinkedIn.

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By John Gaither, PetroClear®

Addressing Concerns Over Excessive ULSD UST Corrosion

New report identifies probable causes of ULSD UST corrosion and indicates that proper dispenser filtering can help prevent damage to the vehicle’s fueling system

40 July | August 2013

The acronym ULSD, short for ultra-low-sulfur diesel, became nol, which is now present at a level of 10% in more than 90% a permanent part of the motor-fuel vernacular in the United of the gasoline that is sold in the United States. States in June 2006. It was at that time that a new federal Since 2007, both ULSD and gasoline containing ethanol regulation from the United States Environmental Protection have been present at retail, commercial and fleet fueling sites Agency (EPA) went into effect. Known as the “Clean Air across the country. Also present since that time are complaints Highway Diesel” rule, it mandated a 97% reduction in the sulfur that ULSD can cause serious issues, mainly excessive corrocontent of highway diesel sion of the underground fuel. Accordingly, refiners storage tanks (USTs) and in Often when this corrosion is found the were required to alter the equipment that is used dispenser fuel filter is being blamed, mainly the composition of the diesel to dispense the fuel. fuel that they produced so because the filters are becoming fouled with Often when this corrowhat has been termed a “metallic coffeethat it contained only 15 sion is found the dispenser ground-type substance” and need to be parts per million (ppm) of fuel filter is being blamed, sulfur, which was a drastic mainly because the filters changed more frequently. However... reduction from the previous are becoming fouled with 500-ppm threshold. what has been termed a Within the same time “metallic coffee-groundframe, the Energy Policy Act of 2005’s Renewable Fuel Stan- type substance” and need to be changed more frequently. dard, which was amended by the Energy Independence and However, a September 2012 report from the Batelle Memorial Security Act of 2007, mandated a significant increase in the Institute, commissioned and funded by the Clean Diesel Fuel production and use of biofuels in the U.S. This included etha- Alliance and American Petroleum Institute, shows that impuri-

CCCMag13 JulAug hlf0617ol.indd 1

6/17/13 11:26 AM

CONVENIENCE & CARWASH CANADA

solutions to the problem of excessive ULSD UST corrosion include the installation of a watermonitoring probe in the tank or the use of biocides that are designed to kill any microbes that are present.

ties in ULSD, including the unexpected presence of trace ethanol, may in fact be causing the corrosion. This means that the dispenser fuel filter is performing a valuable service by arresting the corrosive particulates before they can reach a vehicle’s fueling system. It was also the increasing frequency with which dispenser filters were becoming fouled and needing to

be changed that alerted fuel-site operators that excessive UST corrosion may be the root cause of the problem, which prompted further investigation. The Batelle report, Corrosion in Systems Storing and Dispensing Ultra Low Sulfur Diesel (ULSD), Hypothesis Investigation, highlights the results of tests conducted on a total of six USTs in three separate regions of the country

THE REPORT’S CONCLUSION STATED:

“Corrosion in systems storing and dispensing ULSD is likely due to the dispersal of acetic acid throughout USTs. It is likely produced by Acetobacter bacteria feeding on low levels of ethanol contamination. Dispersed into the humid vapor space by the higher vapor pressure (0.5 psi compared to 0.1 psi for ULSD) and by disturbances during fuel deliveries, acetic acid is deposited throughout the system. This results in a cycle of wetting and drying of the equipment, concentrating the acetic acid on the metallic equipment and corroding it quite severely and rapidly.”

Corrosion removed during a ULSD tank cleaning effort.

Submersible pump shaft with ULSD corrosion. Liquid removed from a ULSD tank bottom, clarity test as compared to a Haze chart.

42 July | August 2013

– three in California, two in New York and one in North Carolina. Fuel, water bottoms, vapors, bottom sediments and scrape samples were taken from all six tanks and were analyzed for genetic material and chemical characteristics. Analysis of the data allowed Batelle to draw conclusions with respect to three working hypotheses: • Aerobic and anaerobic microbes are producing by-products that are establishing a corrosive environment in ULSD systems • Aggressive chemical specie(s) (e.g., acetic acid) present in ULSD systems are facilitating aggressive corrosion • Additives in the fuel could play a role in contributing to the corrosive environment in ULSD systems, but it is unlikely All of the inspected sites contained microbes with the dominant organism known as Acetobacter, which leads to the production of acetic acid, which was found to be ubiquitous in the fuel, water bottoms, vapors and scrapings at all of the sites that were inspected. Secondly, and more surprisingly, ethanol was identified and measured in the USTs at five of the six inspected sites. The source of the ethanol was unknown, however, diesel fuel is often delivered in the same trucks as ethanol-blended gasoline. In addition, it is possible that a ULSD UST that was previously used to store gasoline, could potentially have a manifolded ventilation system connected to other gasoline tanks. These two circumstances could lead to some cross-contamination of ethanol and ULSD. This shows that corrosive particles can be circulated through the UST and that it is possible for them to exit during the fueling process. The last line of defense against this potential invasion of corrosive particulates into a vehicle’s fueling system is the dispenser fuel filter. Instead of blaming the fuel filter for becoming fouled and needing to be replaced, fuel-site operators that dispense ULSD should recognize that the fuel filter halts the particulate invasion and serves as an indicator that problems with excessive corrosion may

exist in the UST and the overall fueldispensing system. Suggested solutions to the problem of excessive ULSD UST corrosion include the installation of a water-monitoring probe in the tank or the use of biocides that are designed to kill any microbes that are present. Additionally, the Petroleum Equipment Institute has created a number of “Recommended Practices” manuals that address UST operation, inspection and maintenance at fueling sites, including RP500: Inspection and Maintenance of Motor Fuel Dispensing, RP900: UST Inspection and Maintenance and RP1200: Testing and Verification of Equipment at UST Facilities. Finally, you can also contact your filter distributor if you have any further questions regarding the issue of excessive ULSD corrosion and how it can affect filter performance.

About the Author: John Gaither, PE, is the Director of Engineering for PetroClear®, part of FRAM Filtration, which is a quality and technology leader and one of the world’s largest manufacturers of filters, filtration products and related services to the automotive, retail, on-highway and off-highway fleet, heavy-duty and fuel-dispensing industries. PetroClear® is a leading global brand of fuel-dispenser filters from FRAM Filtration. To contact John Gaither, please email him at John.Gaither@FramGrp.com. For more information on PetroClear® products, please visit: www.petroclear.com.

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CONVENIENCE & CARWASH CANADA

Evolving Design If a picture is worth a thousand words, then seeing something in reality must be worth a million. By Beka Jackson

The appearance and image of a store is the first thing a customer notices, and has a huge impact on their shopping experience. Mac’s Convenience Stores strives to make each of its locations as beautiful and unique as possible to create the ultimate shopping experience. Most C-store consumers have been trained over the course of their lifetime to expect a certain set of criteria: bland color palettes, harsh fluorescent lighting, vinyl composite floor tiles, and spaces stuffed past capacity with chips and candy. These stores were somewhere people would only go if they had to, and the goal was to get in and out as quickly as possible. Those days are long gone. Customers are now walking into new stores, pausing a second, and thinking “Wow, this is nicer than I was expecting”. This initial impression might inspire them to browse a bit more carefully and stay a bit longer, rather than just grabbing the one item they came for and hurrying away. And these experiences keep them coming back. For the past decade, Mac’s Con-

44 July | August 2013

Cell Phone Accessories On Display “Ideal for Gas Stations, Convenience and Variety stores”

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Order Online and get the Flamingo Display for only $699.99 plus taxes. ($100.00 saving) Free Shipping within Canada ! Please visit our web page www.displaydistribution.ca to view more available products. All of our products offer these great features: • Theft prevention lock on each display case • Professional packaging • All chargers offer customers the ability to test the product prior to purchasing • Display Distribution Inc. guarantees the highest quality products

Display Distribution Inc. CONVENIENCE & CARWASH CANADA 45 Phone: 1-866-580-2621 sales@displaydistribution.ca www.displaydistribution.ca

industry, but is more commonly based on an intangible feeling or disposition within the area. These less heavily-themed designs stay relevant much longer and are a classy alternative to traditional interiors. For example, a new store in the college venience Stores has been leading this change, focusing on weltown of Lethbridge, Alberta, has been designed to draw in coming customer experiences, quality products, and appealing the young students going to school only a few blocks away spaces. from the store. The color scheme is contemporary and hip, Convenience is still front of mind for Mac’s. Each new store with fun design details such as a cut-out ceiling and patterned is designed to accommodate traffic flow throughout, with speglass railings, elements that are appealing to a modern crowd cific patterns of travel constantly being reviewed and optimized, of twenty-somethings. An expanded mezzanine seating area and special attention being paid to ideal product adjacencies. offers free Wi-fi and a cozy environment for people to study, This includes grouping all food service offerings together on eat and hang out. one side of the store, with traditional C-Store categories on Another new store which went through the same planning the other half. The layout is always optimized for efficient flow process yielded a much different, but no less exciting, result. through the store, and extra footage and wide aisles around The new location is on the outskirts of Saskatoon, in a very new all fixtures allow customers the freedom to community. The clientele is comprised mostmove about these open spaces with ease. of those who call the new neighborhood The innovative in-store lyhome. The shopping experience is comfortable and The store has a very high-end feel, with experience continues a neutral color-palette and contrasting wood pleasant. Long, clean aisles allow for entire when, in most new categories to be merchandised together. This grains on bulkheads that wrap around each allows a patron to see all of their choices for stores, customers other overhead, as well as on the eye-catchsay, chocolate bars, simultaneously, without ing Froster wall. Since the store’s opening in can retreat to a having to run around the store. Ample lightMay 2013, the reaction from customers has comfortable seating ing and organized shelves create further ease been extremely positive, some even doing a area to enjoy their of shopping; helping customers to find what double-take upon entering. meal or snack, watch they initially came for as well as other prodMany companies are very attached to havucts that may complement that item. The insome satellite TV, ing a specific brand image that includes havnovative in-store experience continues when, connect to free Wi-fi, ing every store look identical. While many in most new stores, customers can retreat to a important elements are the same in every or just relax in big, comfortable seating area to enjoy their meal Mac’s store – the coffee area, grouping food soft chairs. or snack, watch some satellite TV, connect services together, highlighting our unique serto free Wi-fi, or just relax in big, soft chairs. vices and products (Froster, F’Real, etc) – our A well-appointed seating area is especially focus is on creating comfort and convenience important with today’s expanded food service offering, but is through customization, not through familiarity. We offer the equally enjoyed by those who come in for a cup of coffee, a same great service and quality products at each location, but bottle of pop or a bag of chips. are not satisfied with rote, cookie-cutter spaces. We strive for In order to establish our stores as an important part of the something a little higher. community, Mac’s has taken the time to really look at the indiThe possibilities are endless, and no two new stores are devidual community each store serves: Each design is tailored to signed the same. A store in the lake community of Chesterthe specific neighborhood. These décor themes are not limmere, AB, has a rustic “beach house” feel. Whistler, B.C.’s new ited to those typically reserved for convenience retail, such as location looks like a mountain cabin and features backlit imagpaint, slatwall, and t-bar ceilings. In fact, these new stores are es of the mountain. In a high-end neighborhood in Sherwood intended to be more similar in design to a higher end restaurant Park, AB, modern finishes and colors steal the show. Whatever or boutique. The special flair in each store may be designed the community, Mac’s will endeavour to complement it with its to represent something as specific as a local sports team or own innovative, tailored, and beautiful store.

46 July | August 2013

XL1022E Cardinal Red 7725-31 Medium Gray

6 ins

캐나다서부의 주유소들을 전문적으로 도와 드립니다 MPI사가 어떻게 귀하의 시간과 돈을 절약해 드릴 수 있는 지를 알고 싶으시면 저희에게 전화해 주십시오 19.625 ins

OFFICE USE ONLY (FOR REPEAT ORDERS)

Job #:

Job Description: Computer Cut Graphics in 7725-31 Medium Grey - Weeded and Premasked

Drawing # MI PETRO SERVICES Date: 03.02.10

51XXX

2010\M

Qty:

McIntosh Petroleum Truck Prf.ai artist: m.desjardns / rep: 038

Scale: 1:2.5 (40%) Rev0: Font:

Date:

Source Drawing: ADJF 2007/19797

TLS-450제품은 미래지향적 기술을 갖추었으며 자사의 제품중 가장 완전한 특 징을 갖춘 탱크 측정 솔루션입니다. 귀하의 탱크를 감시하고 보호하는 것을 돕기 위해 설계되었으며, 귀하의 주유소 운영을 위한 업계 최고의 정확성과 최대의 융통성을 제공합니다. 어떤 계산대, 스마트기기/스마트 폰, 또는 아이패드 – 어디에서든 재고, 배달 및 경고하는 정보를 관리하십시오 MI Petro and MPI (403) 266-5558 fwight@shaw.ca www.mipetro.com

5 월 30 일 과 31 일 오타와 국회 의사당과 쉐라톤 호텔 CONFERENCE ROOM 에서 UKCIA 회장 이봉섭외 각협회 회장단 및 고문단 80 여명이 참석한 가운데 이틀에 걸쳐 연차총회와 포럼을 개최 하였다

첫날 연차 총회에서 이봉섭 신회장 과 복종한 전회장의 회장 인수 인계식 과 사업계획과 예산안 승인이 있었으며 인수식에서 이봉섭회장은 각 지역 협회와의 관계를 더욱 공고희 하여 회원의 더많은 이익창출을 위하여 노력 할 것이며 캐나다 정부와의 관계를 긴밀이 하여 회원들의 권익을보호에 역점을 둘것을 약속 하였다.

이날 포럼에서는 경제학 박사 정희수 박사님과 차세대 리더들을 모시고 총연합회가 나가야 할방향과 한곳에 집중되어있는 회원들의 사업 전환의 방향과 방법을 모색 해보는 자리를 가졌다. 48 July | August 2013

다음날 국회 의사당에서 열린 포럼에 앞서 UKCIA 의 이봉섭 회장단 과 관계자들은 캐나다 현충탑 과 한국전 전몰 용사탑에 헌화 하였으며

이날 의사당 회의실에서 열린 포럼에서는 Yonah Martin 상원의원, Financial Minister, Public Safety Minister , Veron White 상원의원 및 다수의 정부 관계자들과 담배 세금의 과다 인상,스몰 스토어의 정부의 지원방향, 와인 맥주 취급에 대한 허용과 규제 완화,불법담배에 규제에 대한 지속적인 정부의 지원, 대형 box Store 공정 거래법의 위반 시정및 투자 이민법 간소화와 규제완화등 한인 사업체들이 격고있는 다양한 부분에 대하여 토의 및 건의를 하였다.

이날 연방 총리와 의 면담에서 총리는 각 지역 협회의 회원과 회장장단의 노고를 치하 하였으며 이날 연방 총리와 의 면담에서 총리는 각 지역 협회의 회원과 회장장단의 노고를 치하 하였으며 이날 행사 후에는 주 캐나다 조희용 대사께서 한카 50 주년의 뜻 깊은 해에 한인의 위상과 비즈니스 향상을 이날 행사 후에는 주 캐나다 조희용 대사께서 한카 50 주년의 뜻 깊은 해에 한인의 위상과 비즈니스 향상을 위해 애쓴 UKCIA 의 회장 및 임원 ,관계자를 치하 하는 의미에서 관저에서 만찬을 베풀었다 위해 애쓴 UKCIA 의 회장 및 임원 ,관계자를 치하 하는 의미에서 관저에서 만찬을 베풀었다

50 July | August 2013

January/February 2009

SEPTEMBER/OCTOBER 2011

캐나다 한인 상공 실업인 총연합회보 U.K.B.A C.C.I.C

U.K.B.A C.C.I.C

The Best Things You Never Realized About ATMs

귀하가 몰랐던 현금자동지급기(ATM)의 장점들

Why Icelandic Locals Dine at The Gas Station

이이슬랜드 사람들은 왜 주유소에서 저녁을 먹을까

Clean Up in Aisle Six! Finding Faults in the Salt

스낵 진열대를 정리하자! 소금에 있는 나쁜 점들

Blurred Lines – Diverse Markets Mean Declining C-Store Revenues

불분명한 유통업계 경계선- 유통업계의 다양화는 편의점 매출 감소 의미 Other People’s Money The awful truth about where those pesky credit card fees actually go.

Calibrating meters so you get what you pay for

The Environmentally Correct C-Store

Tobacco Icon Ron Funk Gets Up Close and Personal

JULY / AUGUST 2010

MAY/JUNE 2011

캐나다 한인 상공 실업인 총연합회보

1940

CELEBR

S A R CK Y E ING BA

캐나다 한인 상공 실업인 총연합회보

U.K.B.A C.C.I.C

G GAS KIATNES

JULY/AUGUST 2011

U.K.B.A C.C.I.C

Change Brings Challenges

Servicing The North Country has its own set of rules Pump Up the Volume: The Humble Gas Pump is Not to be Taken Lightly 주유소 개스 펌프기 변천사 : 개스 펌프기가 단순해 보인다고 가볍게 보아선 안된다

Western Convenience Stores Association Tells Us The State of Your Industry 서부 캐나다 편의점 업계 실태 보고서

A WINK IS AS GOOD AS A NOD... NO, IT’S BETTER!

변화에는 도전이 따른다

Bullfrog Croaks Up Big Energy Savings 맥스 편의점의 대대적인 에너지 절감 방안

북쪽 나라에서의 서비스 사업에는 그 지역만의 룰이 있다

COLD MEANS GOLD TO C-STORES AUTOMATED FUEL MANAGEMENT SERVICES SERVE YOUR BOTTOM LINE

The Carwash Trilogy Packaged and Bundled Just For You

OF GIV 년을 창업 25주 킹 맞는 개스 개 소 소 유 주

카워시 3부작(Trilogy)

ITO

INE PUBLISHER

Best Editorial Package

Winner

I AT I

MAN

GAZ

PM41670539

귀하를 위한 맞춤형 서비스

(B2B/Association)

2011

Serving the Convenience, Carwash, and Petroleum industries If you want to reach diverse new markets advertise with us! Call Cody Johnstone at 416-838-4674 or email codyj@convenienceandcarwash.com

March/April 2009

MARCH / APRIL 2010

U.K.B.A U.K.B.A C.C.I.C C.C.I.C

IN THIS ISSUE:

Hot and Cold Beverages and Their Various Taste Sensations 냉·온 음료들과 다양한 맛의 세계

Bottled Water:

Prepaid Cards are Here to Stay 선불 카드 정착 단계 진입

Clearly Where it’s At

Carwash Technology: Greener, Meaner, Cleaner 세차 기술 : 보다 친환경적이 고, 솜씨좋고, 깨끗하게

The Top Ten Ways to Wash Up Profits For YOUR Carwash

CHIP AND PIN TECHNOLOGY

WARNING: Growth Opportunities May Be Closer Than They Appear

COMING TO A C-STORE NEAR YOU!

Cover

Mid Island Co-op: Celebrating the

www.conceptphoto.ca | Lance Sullivan | Concept Photography

Big 5-0

CONVENIENCE & CARWASH CANADA

WHAT’S NEW Lustra™ Introduces Body Shampoo 265 Neutral to Its Product Offerings

Visit www.CleaningSystemsInc.com for more information.

De Pere, WI – Lustra™ Professional Car Care Products announced today the newest addition to its Ultraflex product line – Body Shampoo 265 Neutral. This Body Shampoo is an ultra concentrated, high foaming, liquid detergent that produces a thick, rich lather with excellent lubricity and cleaning ability. It has been designed to work in all types of car washes and also for hand washing. “Body Shampoo 265 Neutral is high foaming, producing an excellent show. It also rinses off extremely well,” said Jack Bonow, Lustra Regional Sales Manager. Body Shampoo 265 Neutral contains highly effective surfactants and solvents for maximum cleaning and economics is now available for ordering. About Cleaning Systems, Inc: Founded in 1976, Cleaning Systems, Inc. is an ISO 90012008 and ISO14001-2004 registered manufacturer of premier cleaning and protection products and application systems for the transportation industry. CSI’s Lustra™ Professional Car Care Products are environmentally friendly and designed to deliver a superior car wash experience, whereas, the DynaEdge® product line provides the same quality of performance to commercial vehicles and industry applications. SAS™ Solution Application Systems explores and develops new and advanced technologies for the application of cleaning and protection chemicals in the transportation industry.

Mac’s History Celebrated at Manitoba’s 2013 Signature Awards

52 July | August 2013

Winnipeg-based Edge Advertising and its principal Doug Coates was on hand at this year’s Signature Awards to pick up kudos for their artistic work on corporate history project Mac’s – The First 50 Years. The annual awards, now in their 25th year, celebrate the best and brightest talents in Manitoba’s graphic arts and advertising industry. Coates and his team produced a stunning 128-page full colour hard bound edition as well as corresponding soft cover format work for client Johnstone Publishing and Alimentation CoucheTard Inc. Working to a tight timeline, Edge Advertising pulled out all the stops filling page after page with interesting and eye catching graphic elements that are characteristic of their high level of professionalism and trade skill. Manitoba’s 2013 Signature Awards were held May 10th in Winnipeg and saw the local industry gather to applaud winners in 42 categories. Edge Advertising and its work on Mac’s –The First 50 Years was accorded acknowledgement in the Corporate, Product or Service Brochure section. For further information email edgeadvertising@shaw.ca

PetroClear® Releases Updated Logo & Marketing Materials

Perrysburg, OH, June 5, 2013 – FRAM Filtration is pleased to announce that its PetroClear® brand of fuel-dispensing filters is rolling out a new marketing campaign that includes a progressive new logo, updated website, packaging and sales tools. These new marketing materials – which reflect the rebranding to PetroClear by FRAM Filtration – have been developed to empower professional contractors, installers, technicians and distributors and help them gain valuable product knowledge about PetroClear and its full line of fuel-dispensing filters. “We are very excited to be releasing PetroClear’s newly branded and revitalized marketing materials,” said John Foley, Business Director of Industrial Filtration and Director of International Business Development for FRAM Filtration. “These new materials have been created to better support and aid our customers while providing our distributor network throughout the petroleum industry with the resources they need to become PetroClear experts.” The new PetroClear marketing campaign will begin immediately, and includes a new PetroClear by FRAM Filtration logo that will appear on all marketing support materials and packaging moving forward. In addition,

PetroClear has also updated its website to reflect this logo change. Found at www. petroclear.com, the updated site features a new, modern look while providing the same comprehensive product and market information that PetroClear customers have come to rely on. In addition, PetroClear is also releasing a new Filtration Handbook that offers a wealth of valuable information about PetroClear filtration products. As companion pieces to its new Filtration Handbook, PetroClear Market Flyers are now available that provide abbreviated information about the features of PetroClear filters including applications, dimensions and micron ratings. The PetroClear Filtration Handbook and Market Flyers are available for download under the “Technical Information” section on the PetroClear website. For more information on PetroClear® fuel-dispenser filters, please visit www.petroclear.com SAS™ – Appoints John Antonis Vice President of Sales and Marketing De Pere, WI – Cleaning Systems, Inc. announces today the appointment of John Antonis as the Vice President of Sales and Marketing for its SAS™–Solution Application Systems. John has many years experience in the car wash industry. “We’re thrilled to have John join the SAS division,” said Dave Krause, CEO of Cleaning Systems, Inc. “John’s breadth of knowledge in the industry and his experience in the North American and Interna-

tional markets will be a great asset to the SAS division.” John states: “I am excited by the innovative products that the SAS division provides like the Mizer and the ChemPod. What is equally impressive is the potential of new products in the pipeline. The SAS division presents a visionary, integrated approach to product development that will change the cost structure for both distributors and operators,” said Antonis. About Cleaning Systems, Inc: Founded in 1976, Cleaning Systems, Inc. is an ISO 90012008 and ISO14001-2004 registered manufacturer of premier cleaning and protection products and application systems for the transportation industry. CSI’s Lustra™ Professional Car Care Products are environmentally friendly and designed to deliver a superior car wash experience, whereas, the DynaEdge® product line provides the same quality of performance to commercial vehicles and industry applications. SAS™ Solution Application Systems explores and develops new and advanced technologies for the application of cleaning and protection chemicals in the transportation industry. Visit www.CleaningSystemsInc. com for more information. Partner of the Year award accepted by Paul Fazio on behalf of Sonny’s Enterprises, Inc. Tamarac, FL – June 18, 2013 – Paul Fazio, CEO of Sonny’s Enterprises, Inc. proudly accepted the Broward County public schools Project-Based Learning Partnership Award

during the Community Involvement awards ceremony held on April 10, 2013. As an educational partner since 2004 to the FIRST Robotics team and the Machining Apprenticeship Program at the Atlantic Technical Center and Technical High School, Sonny’s employees served as mentors while providing professional, hands-on training to students. The FIRST Robotics team builds robots for competitive events that have resulted in numerous regional and state awards being received. The original 9 team members from 2004 now hold undergraduate degrees with five being in the field of Engineering. The team now averages 25 members who, like their predecessors, are pursuing degrees in the fields of Science and Engineering. As the largest apprenticeship program in the state of Florida, the Machining Apprenticeship program trains 30 local individuals each year. Within the last five years, 100% of the students who completed the Machining and Drafting programs pursued their undergraduate degrees – with 76% selecting Engineering as their major. “The depth of knowledge and talent these young professionals have is amazing. We are truly honored to work with such outstanding individuals” said Paul Fazio. “Sonny’s is proud of the accomplishments the students in these two outstanding programs have achieved and fully supports preparing today’s youth for tomorrow’s challenging workforce.” Media Contact: Robert Morris 954.752.4100 ext.152 RMorris@sonnysdirect.com

Hog Wash!

Erie Brush is offering self-serve car washes a unique hog’s hair foaming brushes with a patented design for better foaming. Self-serve facility managers face a critical decision when installing the foaming brushes used by customers to remove surface dirt and debris. The choice: install low cost, coarse, synthetic brushes that wear out quickly, bend out of shape, and require frequent

replacement, or pay a little more for a hog’s hair foaming brush. Hog’s hair, it turns out, is the perfect material when made into a brush. Since the hairs are tapered, they are much softer at the tips for gentle washing, yet retain stiffness for scrubbing. Hog’s hair is durable and resilient despite bending and prolonged use and can outlive 3-4 less expensive options. A 9-inch Erie hog’s hair brush has 6 foam holes, as opposed to traditional foaming brushes that have 2-3, to spread soapy foam more thoroughly through the brush. For more information call 800-711-3743; email sales@eriebrush.com; or visit www.eriebrush.com

Ad Index AirLift Doors Inc. ........................................................ 33 BIC Canada ............................................................... IFC Bulloch Technologies Inc...................................... 43, 49 Containment Solutions Inc. ....................................... 22 Core-Mark Int’l Inc................................................ 26, 30 Direct Cash .............................................................OBC Display Distribution .................................................... 45 General Mills .............................................................. 28 Gourmet Chips .........................................................IBC Istobal USA ................................................................. 15 MI Petro / McIntosh Petroleum ........................... 17, 47 National Energy Equipment .................................. 9, 39 OPW Fuel Management Systems ............................. 19 PDQ Manufacturing Inc. ............................................ 13 Petroleum Equipment Institute ................................. 10 Tanknology Canada Inc. ............................................ 25 Upwardor Corp. .................................................... 35, 36 WPMA ......................................................................... 41 Western Refrigeration & Beverage Equipment ........ 24

CONVENIENCE & CARWASH CANADA

1. mountain right side, 2. plaque on ground, 3. left totem change colour of detail yellow to green, 4. top of middle totem removed, 5. removed eyes extreme right totem, 6. moveed right totme, 7. shortened totem second from right, 8. removed building left side, 9. change colour of cheeks and beak third totem from left, 10. duplicate middle section of totem second from right.

CHANGEOVER There are 10 differences between these 2 photos. See if you can spot them.

Differences between top and bottom photos. Spot all 10.

54 July | Augustâ&#x20AC;&#x192;2013

CONVENIENCE & CARWASH CANADA

56 July | Augustâ&#x20AC;&#x192;2013