Convenience and Carwash jan feb 2018 by edge advertising

JANUARY | FEBRUARY 2018

Canadaâ&#x20AC;&#x2122;s most read Canadian owned and operated Convenience, Retail Petroleum and Carwash Publication INVESTING IN QUALITY FOODSERVICE EQUIPMENT PAGE 31

CRIME STOPPERS CAMPAIGN TO BUTT OUT ILLEGAL CIGARETTES PAGE 17

TIME TO THINK ABOUT SUMMER STAFFING PAGE 21

CELEBRATING WITH FIREWORKS PAGE 26

CARWASH EQUIPMENT BEYOND THE CATALOGUE PAGE 39

PM41670539

KEEPING UP WITH THE LATEST IN CARWASH CHEMICALS PAGE 28

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JANUARY/FEBRUARY

CONVENIENCE & CARWASH CANADA

Cover Story

Petroleum and Carwash

Industry News

Instore and Nutrition

28 31 17 13 Winter Washing Chemically speaking

Forecourt Insights Fuel Nozzles.

Publisher’s Message Happy New Year

05 Editor’s Message Take time to reflect

Washtalk Furever Clean Dog Wash

Carwash Equipment Going beyond the catalogue approach

Illegal Cigarettes Crime Stoppers launches new campaign

Blueprint to Foodservice Investing in quality foodservice equipment

WCSA Reviewing 2017 and looking ahead

NACDA Update Ready for the new year

Summer Staffing Issues that need attention

Fireworks Celebrations throughout the year

What’s New

45 - 46 Upcoming Events February 20 – 22, 2018 WPMA Expo The Mirage Hotel, Las Vegas, NV www.wpmaexpo.com

May 15-17, 2018 UNITI expo Stuttgart, Germany www.uniti-expo.de/nc/en

March 5, 2018 (OCSA) Race is On Gala www.ontariocstores.ca

May 29, 2018 CCSA Network and Breakfast Brampton, ON info@theccsa.ca

April 11, 2018 OCSA Queen’s Park Lobby Day www.ontariocstores.ca April 26 – 28, 2018 Int’l Carwash Association (ICA) Las Vegas Convention Centre www.thecarwashshow.com

June 7, 2018 Maritime Golf Tournament Fox Creek Golf Club, Dieppe, NB hammoud@conveniencestores.ca

July 5, 2018 WCSA Golf tournament The Links of GlenEagles Cochrane, AB wcsagolf@ convenienceandcarwash.com

September 5, 2018 Crime Stoppers Annual Golf Tournament Richmond Hill, ON 416-904-3805

July 19, 2018 OCSA Annual Golf Tournament www.ontarioCstores.ca 905-845-9152

October 24, 2018 ACE (Atlantic Convenience Expo) and Retail Convenience Awards Halifax Convention Centre, Halifax, NS hind@hammoudconsulting.ca www.theaceshow.ca

August 16, 2018 NL Golf Tournament Clovelly Golf Course, St. John’s, NL hammoud@ conveniencestores.ca

September 13, 2018 Canadian Carwash Association Golf Tournament Blue Springs Golf Club 416-239-0339 office@canadiancarwash.ca

JANUARY/FEBRUARY

Publisher’s Message

Happy New Year to everyone and let me wish you all a successful, healthy, prosperous and happy 2018. As we begin 2018, we know that the top two challenges being thrust upon us, whether we like it or not, increased minimum wages and legalization of cannabis could be the biggest obstacles you’ve seen in business. These issues alone will push operators to reinvent how they do business. How will you cope? We’d love to hear from you, send your stories, complaints and wisdom to editor@ convenienceandcarwash.com . We’ll talk about these stories and comments in upcoming issues. Convenience & Carwash Canada staff work hard to keep abreast of the latest trends in technology. We are pleased to offer you a new means of connecting with your suppliers via the Convenience & Carwash Canada website through our new digital media channels. These include web banners and social media links. As a retailer, you understand how quickly things can change in our industry and that more readily available information on new products and services is important. Take time to visit our website and connect with our advertisers who are promoting new products and services through our banner ads, box ads and videos. As always, your success is my business, and my open-door policy to valuable feedback remains not only intact but stronger than ever. If you have topics that you feel would be of interest to others or comments on any of our current content, please email Bjjohnstone@convenienceandcarwash.com . I look forward to hearing from you in the new year.

Brenda Jane Johnstone Publisher

To further enhance our digital media division I would like to welcome Ms. Diana Signorile to our Media Solutions team.

Diana brings over 25 years of experience working within B to B business media solutions. Her wealth of both publishing and digital media expertise including downstream, midstream and upstream oil and gas, convenience stores, retail petroleum and carwash businesses makes Diana a great fit for Convenience & Carwash Canada. Offering extensive knowledge and experience in connecting and building partnerships and long term relationships to assist in increasing market share, brand awareness and ROI for all clients Diana brings a fresh perspective and energy to our team. Please contact Diana directly at: 403-607-8133 or email diana@convenienceandcarwash. com

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Editor’s Message PUBLISHER Brenda Jane Johnstone bjjohnstone@convenienceandcarwash.com SALES Cody Johnstone Vice President, Sales 416-838-4674 codyj@convenienceandcarwash.com Brenda Jane Johnstone 204-489-4215 bjjohnstone@convenienceandcarwash.com Diana Signorile National Sales Media Solutions 403-607-8133 diana@convenienceandcarwash.com MANAGING EDITOR Angela Altass editor@convenienceandcarwash.com DIGITAL/SOCIAL MEDIA Eva Chambers echambers@convenienceandcarwash.com DESIGN AND PRODUCTION Doug Coates, Edge Advertising Keith House, Ad Production EDITORIAL ADVISORY BOARD Ian Burton, Istobal Scott Findlay, Core-Mark Int’l Kim Hansen, MI Petro David Hoy, Peninsula Co-Op Andrew Klukas, WCSA Dave Watson, The Chamois & Convenience Store Ltd. CONTRIBUTING WRITERS Angela Altass Meline Beach Barbara J. Bowes Doug Gallant Brenda Jane Johnstone Ed Kammerer Andrew Klukas Sean Sportun CIRCULATION James Gordon subscriptions@convenienceandcarwash.com WEBSITE www.convenienceandcarwash.com PUBLICATION MAIL AGREEMENT No: 41670539 Return Undeliverable Canadian addresses to: Circulation Department 543 Borebank Street Winnipeg, MB R3N 1E8

Take Time To Reflect

As we welcome in a new year, we often make resolutions and plans for how we can improve and do things better. However, it’s just as important to remember our successes of the year that has just passed and reflect upon what we have done well and what has worked for us. Try to take a moment or two at the end of a busy holiday season to sit in peace and quiet and count your blessings, as well as acknowledging areas that could use some improvements. Think about what you could change to add to the success of your current business. For example, in this issue, Furever Clean Dog Wash, shows us how adding a dog washing station to a carwash location could mean additional customers and profits to that business. An article on fireworks not only provides information on how adding this product could spark increased convenience store business but also offers guidance on what needs to be taken into consideration before stocking your shelves with fireworks. At Convenience & Carwash Canada, we take pride in bringing up-to-date industry-related information to our readers and will be thinking about the best way to continue to do so in 2018. If you have any suggestions for articles or issues to delve into, we would be happy to hear from you. As the new year will, no doubt, bring its fair share of challenges, it will also unveil some great moments as well. Let us know about yours and don’t forget to make a commitment to becoming involved with industry events and network in 2018. It’s the best way to discover something new and share your own wealth of knowledge. Happy New Year! Angela Altass Managing Editor

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JANUARY/FEBRUARY

www.core-mark.com

For everything you need. Candy Coffee Cold Beverages Foodservice Fresh Sandwiches Full Category Management

Contact your local Core-Mark office Ontario 1-877-864-0285

NW Ontario/Sask. 1-800-665-7575

Manitoba 1-800-982-7552

Calgary 1-800-242-8402

www.core-mark.com carcand@core-mark.com

Vancouver 1-800-663-9963

WCSA Report By Andrew Klukas TO 2017! WELCOME

CONVENIENCE & CARWASH CANADA

Reviewing the Highlights of 2017 and Looking Ahead to 2018 Giving Back to Our Communities raise money for local charity and thank It was a busy year and we’ve been working customers for their business. More than to tackle a number of emerging issues. $82,000 was raised for The Children’s But despite all of that, our membership Wish Foundation. Our Golf Tournament continues to demonstrate its generosity on July 6 in Alberta was an enormous and social commitment. It’s success, providing great netimportant that we publically NATIONAL working opportunities for recognize and acknowledge C-STORE our members. In October, we the huge contributions were honoured to present the that c-stores make to their DAY RAISED Convenience-U Hall of Fame communities throughout MORE THAN award to Peninsula Co-op the year. From supporting to recognize their service to $82,000 school lunch programs their community on Vancouand local sports teams to FOR THE ver Island and commitment international humanitarian responsible retailing. CHILDREN’S toThanks organizations – so many of to you, we’re able to you do so much. We are WISH tell the fuller story of the cenproud and grateful for the FOUNDATION. tral role convenience stores impact you make. play in their communities in A few outstanding examples include a way that captures some of the generosparticipating in the first ever National C- ity and pride that so many of you have store Day on August 30th. The event saw shown over the years. community leaders volunteer to work For all you do, thank you! 15-minute “shifts” alongside c-store staff, Reaching Out to Governments

The WCSA continues to reach out to provincial and municipal governments to discuss key issues and provide input into provincial budgets. Some of the matters we’ve been communicating about include liquor sales, minimum wage, lotto revenues, proposed sugar taxes, and non-medicinal cannabis. We’ve also been talking to civic governments regarding amending bylaws that require full-service fuel at gas stations in some BC municipalities placing retailers in these areas at a financial disadvantage. Every year the WCSA joins its affiliates across Canada to participate in a Lobby Day in Ottawa. This year several WCSA members joined in to raise indus-

try awareness among federal Members of Parliament and senators and to consult on a number of topics such as credit card fees, tobacco issues like plain packaging and contraband, “grey market” food products, over-regulation, and promoting healthy food choices in our stores. Feedback on the discussions that day has been very positive and we are hopeful this effort will make a positive difference for retailers across Canada. We would like to express our sincere thanks and appreciation to Scott Sibbet (Gas King), Carter Thomson (One Way Foods, Calgary), and Jim Park and Yong Han (BC Korean Businessmen’s Co-operative Association) for taking part in this initiative.

The Western Convenience Stores Association represents more than 7,000 gas and convenience retailers throughout the four Western provinces and three Northern territories. Our strength comes from our connection with the people who operate convenience stores across Western Canada and the manufacturers and distributors who support the industry. As 2017 draws to an end, we’d like to let you know about some of the highlights of this past year and take a look at what lies ahead.

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Fostering Partnership Labour Market Partnership Phase 2

Looking ahead to 2018, government relations remain a high priority and we will continue to work on issues that affect the profitability of the convenience store industry. For example, in 2016 the WCSA entered a Labour Market Partnership Agreement with the Province of BC to PARTICIPANTS research and address the hiring challenges EXPRESSED THEIR the industry has faced for many years. We FRUSTRATION completed phase one this year and have REGARDING A WIDE now begun work on the second phase. RANGE OF CONTRIBUTING Phase one involved broad initial consultaISSUES – SUCH AS THE tion with industry stakeholders to identify UNAVAILABILITY OF areas in need of more research and form a AFFORDABLE HOUSING steering group to help direct the next phases AND TRANSPORTATION, of the program. Participants expressed their THE INACCESSIBILITY OF frustration regarding a wide range of conTHE TEMPORARY FOREIGN tributing issues – such as the unavailability WORKER PROGRAM of affordable housing and transportation, (TFWP), THE HIGH the inaccessibility of the Temporary Foreign Worker Program (TFWP), the high costs of COSTS OF CONSTANT constant staff turnover, and the regulatory STAFF TURNOVER, environment. Phase two will collect and AND THE REGULATORY analyze information that will serve as the ENVIRONMENT. basis for actions to address these challenges. The partnership is the first of its kind for this industry and represents a growing recognition within government of our importance to the broader economy. Healthy Together

We will continue to build on a unique partnership with The Bridge Family and Youth Services Society as part of its Healthy Together initiative. The goal is to follow up and expand upon a very successful 2014 pilot project to promote awareness of Better-For-You choices in the industry. With recent approval from the Public Health

Agency of Canada, we hope to engage a few retail sites in each western province in 2018 and to develop a program that all retailers can eventually join while expanding the industry’s customer base. In early 2018 we will be reaching out to many of you for input. Providing Benefits to our Members

We’ve also developed partnerships with Winflex and Statopex to provide beneficial services to our membership at discounted group rates. Winflex offers health benefit plans that can help you control your costs while maximizing your benefits for you and your staff. For more information, visit www.winflex.ca to view a two-minute video and talk to Victor Logan at Winflex (1-888978-3458) and your accountant. Statopex provides convenience stores of all sizes with affordable, independent mystery shopping services - the most credible internal audit system available when it comes to proving due diligence surrounding age restricted products. The program is available to WCSA members and nonmembers alike and includes six inspections a year per store with mystery shops conducted by young adults. Please contact me at andrew@conveniencestores.ca or 778-987-4440 (toll free: 1-855-734-2487) for more information. The WCSA is continuing to work to provide our membership with timely, convenient access to training and management tools to support the health and safety, as well as the profitability, of our businesses. We’ve got some cool new apps in development and we look forward to introducing them soon.

Thank You!

I would like to thank all WCSA members for their support. Membership costs just $75 annually per site and will help ensure the continuing work of the association. If you are not a member yet, please join us now and help strengthen the industry. Finally, I would like to extend my sincere thanks to the members of the WCSA Board of Directors. None of our work would be possible without their tireless efforts, time and courage to take risks and experiment with new ideas. Best wishes for a happy, healthy, successful 2018! Andrew Klukas is president of WCSA (Western Convenience Stores Association) and can be reached at andrew_klukas@shaw.ca.

Visit us at: WPMA

Booth 913 CONVENIENCE & CARWASH CANADA 9 February 20—22

CARWACS

Booth 137 March 6—7

ISTOBAL USA CORPORATION

1100 Page Street • Bristol, VA USA 24201 T: +1 8003368795 • info.usa@istobal.com • www.istobal.com

JANUARY/FEBRUARY

By Anne Kothawala

NACDA

READY FOR THE YEAR AHEAD At NACDA, we look to the past year and are very proud of our many accomplishments. With 2018 upon us, we feel confident in our position with stakeholders and governments. We have developed a reputation as being a tireless advocate for the convenience channel. Governments better understand the critical role that our members play as a link in serving communities from coast to coast. We have many achievements to be proud of, but also recognize that there is always room for improvement. We recognize that government regulations have a huge impact on our businesses, and throughout 2017, we took our concerns to Ottawa. Working closely with CCSA and the four

regional associations, we raised the industry’s profile with decision makers. With a rational and constructive approach in our meetings with politicians, we were successful in influencing change to the small business tax reforms to ensure that family run businesses were not unduly harmed. We have also been successful in ensuring that marketing to kids and plain packaging of tobacco legislations were not rushed through without proper debate.

Plain Packaging and Vaping NACDA worked with CCSA on a white paper entitled A Warning from Canada’s Corner Stores: Inconsistent Regulation of Cannabis and Tobacco will have Serious Consequences, which is available on the NACDA website. The paper highlighted to MP’s that Bill C-45 (The Cannabis Act) and Bill S-5 (plain packaging and vaping) are fundamentally contradictory.

WE FORECAST BILL S-5 TAKES EFFECT IN 2018, THOUGH HOW IT WILL BE IMPLEMENTED IS UNCLEAR. These are all outcomes that run counter to the government’s stated policy objectives. We forecast Bill S-5 takes effect in 2018, though how it will be implemented is unclear. Marketing to Kids NACDA is also working with other groups representing food and beverage companies and advertisers to convey the message that a ban on marketing to kids under the age of 17 for unhealthy food and beverage products is so far reaching that it will have a number of unintended consequences. One

CONVENIENCE & CARWASH CANADA

Throughout 2018, we anticipate some new and ongoing challenges for our industry. With the liberal government fully engaged, we can anticipate further action on their platform, including passing bill s-5 (plain packaging) as well as s-228 (marketing to kids). We also expect more moves to combat obesity, such as nutritional labelling regulations and potential limits and/or taxes on sugar.

of the major concerns for our industry is the potential impact on youth working in the industry and their jobs being at risk. Through my participation on the board of the American Chamber of Commerce in Canada, we have used this forum as an opportunity to raise issues such as grey market confectionery, as well as the marketing to kids legislation with Americans who are involved in the NAFTA discussions. Now more than ever, our industry needs to come together as a united front as we defend an industry that is already over-regulated. Through meetings in Ottawa and industry events, as a collective, we are stronger. NATIONAL CONVENIENCE INDUSTRY SUMMIT – September 25-27, 2018, Halifax, Nova Scotia. Anne Kothawala is president of NACDA (National Convenience Stores Distributors Association).

THE

SAVE

DATE join us in

Halifax, Nova Scotia September 25-27, 2018 The Westin Nova Scotian

NATIONAL CONVENIENCE INDUSTRY SUMMIT

Listen to inspiring and informative speakers, network with colleagues at the trade exchange and celebrate excellence and innovation in the industry.

Don’t miss the industry event of the year

for details visit www.nacda.ca

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www.core-mark.com

For everything you need. Candy Coffee Cold Beverages

Foodservice Fresh Sandwiches Full Category Management

Contact your local Core-Mark office Ontario 1-877-864-0285

NW Ontario/Sask. 1-800-665-7575

Manitoba 1-800-982-7552

Calgary 1-800-242-8402

www.core-mark.com carcand@core-mark.com

Vancouver 1-800-663-9963

Blueprint to Foodservice By Meline Beach

CONVENIENCE & CARWASH CANADA

PUT YOUR MONEY WHERE YOUR MOUTH IS – an investment in quality foodservice equipment pays dividends

When it comes to foodservice programs, it’s not a ‘one-size fits all’ solution. Different programs require different foodservice equipment. And, just as in almost anything, the quality of the output is dependent upon the quality of the equipment used to create it. Whether it’s refrigerators, ovens (microwave or convection), roller grills or display cases, there is a direct correlation between the investment you make in foodservice equipment and the return you hope to achieve.

As part of our Blueprint to Foodservice series, Convenience and Carwash Canada spoke with a few foodservice equipment suppliers to gain an overall understanding on what’s working well in the C&G channel and how owners/operators can boost their foodservice profit through proper investments. We also gained some insight on current trends and what innovations the industry might expect going forward.

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FROZEN CARBINATED BEVERAGES

Frozen carbonated beverages have been a cultural staple in Western Canada for many years. According to 7-Eleven, Canadians purchase over 30 million slurpees per year from 7-Eleven alone, almost five times more than what is purchased in Australia.

In fact, Winnipeg, Manitoba has been named the “Slurpee Capital of the world” for over 15 consecutive years. It’s no secret that Canadians love their slush. With over 72 per cent of convenience stores in North America offering a slushi program, the trick is to stand out and differentiate your foodservice program from competitors. One way to do that, and increase incremental sales at the same time, is to supplement your cold beverage program with a hot product offering. Brett Nestman, marketing coordinator at DSL Ltd.

Hussmann

Hussmann, a leading provider of display merchandisers, refrigeration systems, installation and services, has been providing self-contained equipment to the convenience and carwash channel since the 1980s, with its first stand-alone, self-contained display case for packaged grab-and-go products. One of the simplest pieces of foodservice equipment for small format food retailers is the self-contained display case that can be plugged into a wall outlet to run. Some units require a 208-volt outlet, while others need only a standard 115-volt outlet. Both low and medium temperature models are available and offer the ability to merchandise bottled drinks, specialty ice cream items, sandwiches, dairy products, prepared foods, salads and more. The units can be moved relatively easily, allowing quick changes to merchandising layouts within your store. Self-contained cases are generally very easy to stock, clean, service and maintain. Today’s consumers, who seek fresh, healthy snacks and mini-meals throughout the day, are intentionally frequenting convenience stores as a foodservice retailer of choice, versus happenstance grab-and-go from days past. “We see a growing trend of convenience stores doing more of their own on-premise food prep so they are requiring more hot/cold service displays for cooked food and self-service displays for packaged food,” says Cheryl Beach, marketing communications manager

at Hussmann, who adds that larger display cases accommodate more product selection and more product facings. “We are also seeing a greater commitment to square footage of the store dedicated to growing food sales in convenience stores.”

TFI Food Equipment

Taylor, a commercial foodservice equipment distributor, has been supplying the C&G channel for over 25 years with thousands of soft-serve ice cream, specialty coffee equipment and frozen carbonated beverage (FCB) and frozen uncarbonated beverage (FUB) dispensers in the field. When asked what one piece of foodservice equipment a C&G retailer couldn’t live without, TFI Food Equipment Senior Sales Executive Judi Saliba said it had to do with coffee, as it has the greatest profit potential. According to a report by the Coffee Association of Canada, there were 2.1 billion out-of-home coffee

servings in Canada in 2014. Of those, 14 per cent were specialty coffee (espresso, cappuccino, latte) occasions. “Consumers insist on convenience and fresh, premium, customized products,” says Saliba. “A self-serve specialty coffee program with our Franke equipment is a platform that will resonate with consumers in all regions of Canada.” Saliba adds, “An operator can launch a fully-automated specialty coffee program, including the equipment, millwork, cup and lid dispenser, for a profit centre footprint of 36 inches. Modest sales of 15 units per day would generate profit of $12,000 per year and pay for the equipment in a year’s time.” An FCB unit requires more ‘real estate,’ at approximately 40 inches, with profit margins in the vicinity of 73 per cent. With a typical field life of more than 20 years, a retailer is sure to recuperate their cost of an FCB unit in no time. “Our equipment is designed to accommodate

CONVENIENCE & CARWASH CANADA

expected volume levels,” says Saliba. “For example, an operator that expects that their sales volume will be modest in the specialty coffee area would be counselled on a lower volume fully automatic machine in order to maximum their ROI. On the other hand, an operator with a location near a school, would be advised to install an FCB machine, rather than a FUB unit.”

When asked about the perfect foodservice solution, Chris Midbo, who is in sales at Western Refrigeration, offered a two-tiered response. The first of which, is a cold program that offers deli sandwiches, cold beverages (fountain pop), and slushies (Canadian style FCB) – all requiring cooling equipment like beverage dispensers, ice machines, glass door merchandisers, open faced coolers and walk-in coolers. These items require minimum labour with a high profit return. “Every c-store should have

some form of a sandwich program,” says Midbo. “A four foot case could cost anywhere between $6,000$10,000 and stocked with prepared sandwiches, would require very little labour on the retailer’s part.” The second tier involves a more labour intensive program, but again, offers a high rate of return. It can be either a hot product offering, including hot dogs, sausages, chicken, potato wedges, wings and pizza, involving roller grills, turbo and combi ovens. Midbo continues to add that an

Western Refrigeration and Beverage Equipment Ltd.

Western Refrigeration has been distributing North America’s leading brands in food store equipment and fixtures across Canada since 1946. Twenty per cent of their business is with free-standing c-stores. Refrigeration products include walk-in coolers and freezers, glass door coolers and freezers, deli cases, ice cream freezers, safes, microwaves, slush machines (FCB) and hot food programs. The basic and most essential equipment Western supplies to any c-store is a walk-in cooler with glass merchandising doors for beverage storage. After this, food service programs are considered.

ALL YOU NEED FOR THE PERFECT SERVING

info@tficanada.com tficanada.com (905) 790-2211

auxillary foodservice offering could include a soup and chili – frozen from the cooler and heated in a kettle. In terms of advice for retailers who may be considering establishing a foodservice program, Midbo says, “Don’t be afraid. You can’t make the same money selling toilet paper. Foodservice is where the profit is. Start small and work your way up.”

DSL Inc.

Having the equipment is only half the equation

JANUARY/FEBRUARY

when it comes to running a successful foodservice program. Equally important is having access to readily available maintenance and service support. Regardless of the brand of equipment you place in your operation, having a strong service network to ensure your equipment is operational will be instrumental in delivering high-quality products to your customers on a consistent basis to build brand loyalty and repeat customers. “Like a vehicle, foodservice equipment can be an expensive investment. It’s crucial that the equipment be well serviced and well maintained in order to reduce downtime and ensure consistent delivery of products at the quality level expected by customers,” says Brett Nestman, marketing coordinator at DSL. Before purchasing any foodservice equipment, retailers should consider their location, expected volume/ traffic, and product/menu

offering based on their customers’ needs.

Unified Brands

As a leader in professional food equipment design, manufacturing and service, Unified Brands supports an extensive portfolio of foodservice products. With over 30 years experience in the foodservice industry, Michael Williams, director of culinary marketing – retail at Unified Brands knows foodservice success is not one dimensional. With a focus on culinary expertise, Williams emphasizes food safety, in the sense of safe food handling and preparation: frozen foods need to be kept frozen, chilled foods need to be kept chilled and heated foods need to be kept warm, in order to maintain product integrity and consistency. Precise temperature, rapid cook, clean merchandising displays, proper ventilation and energy

efficiency are key features of an effective foodservice program. Williams adds, “Equally important is the practice of wash, rinse and sanitize for all equipment, including workspaces, ovens and refrigerators. If people get sick from your products, it’ll cost you more than what you could have made.” Their Randell FX series is their best seller. Ultra-efficiency, precise temperature control, improved space and low maintenance costs are its key characteristics. Williams recommends a number of actions before making an equipment purchase, the first of which is identifying your desired foodservice offering. “Ask customers, do market research, talk to local restaurant associations, consider culturally-diverse tastes and do a draw or giveaway for feedback on foodservice suggestions.” User engagement, order interface, attractive

displays and convenient service counters are additional key factors when deciding on what equipment to purchase. While there are definitely upfront costs associated with any foodservice program, such as capital expenses with equipment and labour-related costs, cheap equipment that is prone to repair, causing downtime, can impact your ability to make money – a primary function of any foodservice program, that is typically known to generate doubledigit profit.

Randell FX series

Meline Beach is a Toronto-based freelance writer and frequent contributor to Convenience & Carwash Canada.

CONVENIENCE & CARWASH CANADA

Crime Stoppers: “Sale of Illegal Cigarettes is Funding Bikers, Street Gangs and Terrorists” Ontario Association of Crime Stoppers Launches Hard-Hitting Public Awareness Campaign

According to the RCMP and other police organizations, organized crime is extensively involved

in the illegal tobacco market and criminal gangs are using profits from the sale of contraband tobacco to fund a number of other illegal activities, including guns, drugs and human trafficking.

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The illegal activity of contraband tobacco has also been linked to funding for terrorist groups, according to INTERPOL, the worldâ&#x20AC;&#x2122;s largest international police organization. A AN ESTIMATED report published in ONE IN THREE 2016 by the MacdonInstitute CIGARETTES ald-Laurier titled, Smoking Gun: PURCHASED IN Strategic Containment THE PROVINCE IS of Contraband Tobacco ILLEGAL. and Cigarette Trafficking in Canada, showed that criminal investigations in the US have directly linked those involved in the illegal

tobacco trade to terrorist organizations such as Hezbollah, Hamas and al Qaeda. On Monday, September 18, 2017 the Ontario Association of Crime Stoppers launched a province-wide public awareness campaign to highlight the threats to our communities posed by the sale of illegal cigarettes. The campaign features a series of 30-second radio and print advertisements designed to show how the purchase of illegal cigarettes is helping fund organized crime and terrorist activities. The sale of contraband tobacco is a growing problem in Ontario. An estimated one in three cigarettes purchased in the province is illegal. In many Northern Ontario communities, the problem is much worse, with illegal cigarettes making up more than 60

CONVENIENCE & CARWASH CANADA

per cent of all cigarette pur- to safely make a difference by calling Crime chases. Stoppers. We offer guaranteed anonymity “This awareness campaign and cash rewards for tips on all criminal is designed to remind Ontar- activity, including contraband or illegal toians that contraband tobacco bacco.” is illegal for a reason: the sale Crime Stoppers offers guaranteed anoof these products help fund nymity and cash rewards for tips on all THIS AWARENESS organized crime, serving to criminal activity, including contraband CAMPAIGN IS make our communities less (illegal) cigarettes. Members of the public safe,” says Sean Sportun, ISCP, can anonymously report information about DESIGNED TO Director of Ontario Associa- a crime in their neighbourhood by calling REMIND ONTARIANS tion of Crime Stoppers. 1-800-222-TIPS (or 8477). THAT CONTRABAND Sportun adds: “Given the “Crime Stoppers is committed to keeping close connection between il- our communities safe,” concludes Sportun. TOBACCO IS ILLEGAL legal cigarettes and its fund- “We hope these ads encourage the public to FOR A REASON. ing of criminal activity in our get serious in reporting criminal activity recommunities, it’s important to educate lated to Contraband Tobacco.” and empower members of the community

Mosmatic Canada Inc. Phone +1-844-384-1602 Email canada@mosmatic.com Internet www.mosmatic.com

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★ GOLD MEDAL

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★ DISASTER

PLANNING – Laramie Sandquist, Federated Insurance General Manager Risk Management Resources

★ FOSSIL FUELS

IN AMERICA – Marty Durbin, American Petroleum Institute (API) Executive Vice President and Chief Strategy Oﬃcer

THURSDAY SESSION - FEBRUARY 22

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Mitt Romney

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A View to 2040 – John Rhodes, ExxonMobil Fuels Americas Retail Sales Director

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CONVENIENCE & CARWASH CANADA

By Barbara J. Bowes

SUMMER STAFFING While most small business owners in the carwash and convenience store industry sector are happy to see spring and summer arrive, it also raises silent alarm bells that alert managers that it’s time to think about summer staffing. And this year, there are a couple of new issues that need attention. First of all, keep in mind that several provinces increase their minimum wage based on standard of living and therefore you will see some changes for 2018. Alberta for instance will raise minimum wage to $15/hour while Ontario minimum wage change moves from $11.40/hour to $14.00/hour. As well, the Ontario legislation in particular is moving to protect casual, part-time, temporary and seasonal employees by requiring employers in most cases to pay this group of employees the same rate as a full time employee. No matter what, there will be an impact on your staffing costs. For instance, the Canadian Federation of Independent Business (CFIB) suggests that the new minimum wage could well cause hiring freezes, slower employment growth and job cuts. In addition, employers will pay higher payroll taxes. Therefore, these increases in minimum wage requires a bit more thinking and planning for your upcoming summer staffing requirements. What can you do to mitigate a negative impact on your bottom line?

The first thing each owner must do is to set a goal for hiring the best candidate, someone who will be interested in returning year after year as the job continues to fill their need. As well, look for the best candidate who can quickly grasp the importance of your business on customer service and will be challenged by the salary you are able to pay. However, in terms of making the best of changing minimum wage levels and finding the right person, the following steps will greatly assist you to accomplish this goal. Rethink the job – ask yourself if there are any alternatives to hiring new summer season personnel. Can you realign the work to other current employees so as to eliminate the summer job? Is cross training an alternative? Automate – with the influx of new technology, there may be an opportunity to change some of your hourly paid summer jobs. Do some research and determine if there is a technology that could benefit your business by automating a process and reducing the need for staff.

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Redesign a job – sometimes a job can be eliminated by changing how work is done. For instance, are you able to realign some work so that customers can “self-serve?” Will this reduce the need for summer help? Or could a self-serve solution provide an opportunity for a worker to add different goals and objectives to their job and make it more interesting?

that define the ideal candidate? List them and include them in your job advertisement. Identify the attraction – candidates don’t simply want a job, they want a meaningful job. Take time to think about just what you actually have to offer. Why would someone want to work for you? What would attract a candidate versus your competitor down the street? Think about it…..do you have attractive work shifts? An opportunity to learn new skills? What are the attraction items and how can you use these to market and advertise for your job role? Remember candidates don’t always just want money, they want job satisfaction.

Would you want to hire a similar person and/or would a different personality and skill be better suited? Match personal traits – think about the most recent employee in your job and determine what you liked and didn’t like regarding their skills and work behavior. Would you want to hire a similar person and/or would a different personality and skill be better suited? What are these personal characteristics

Offer a bonus – sometimes the best recruiter is a current and/or former employee. Your employees, especially good employees know what skills are needed to be successful and they know how to work within your organizational culture. They can be your best reference! Some organizations offer up to $1,000 bonus if a new employee stays for six months.

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Offer student practicums – having a student as a part-time employee on a year-long basis might relieve the panic one feels at the beginning of every summer season. Work with your nearby high school or college and offer flexible schedules through winter months and regular schedules during the summer. This way employees are well trained and ready for the summer traffic. Job sharing alternative – there are many employees who would be prepared to share a job with someone else thus creating a full time job. These employees would have standard hours but would make arrangements to share as their own schedule fits. An attractive offer for parents with children and/or seniors.

are within five miles of your location. While everyone is always happy to see spring and summer arrive each year, business owners are always faced with new

Older retired workers are often interested in parttime jobs and/or at the very least want to work less than 40 hours per week.

Broaden your target – your target pool of candidates is larger than you think so don’t just focus on students. These days older retired workers are often interested in part-time jobs and/or at the very least want to work less than 40 hours per week. Many come from very stressful environments and simply want to work in a less stressful role. Target potential candidates that

circumstances. This year, with the minimum wage and staffing costs increasing, business owners need to be creative and innovative as a means to protect the profit margin. Barbara J. Bowes, FCPHR, CMC, CCP, M.Ed. is president of Legacy Bowes Group located in Winnipeg, Mb. She can be reached at barb@legacybowes.com

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By Doug Gallant

CONVENIENCE & CARWASH CANADA

MORE PEOPLE ARE LOOKING TO FIREWORKS AS A WAY OF CELEBRATING SOMETHING SPECIAL IN THEIR LIVES THE MANUFACTURERS OF THESE CROWD PLEASING PYROTECHNICS ARE BEING CALLED UPON TO PRODUCE A MUCH BROADER RANGE OF PRODUCTS.

CELEBRATING WITH FIREWORKS We have all clustered together with friends and family at some point to enjoy the grand spectacle of a fireworks display. Six, 16 or 60, we look on in awe and wonder as the night sky explodes in a sea of colour, punctuating every burst and flare with oohs and ahhs. Fireworks displays draw us together like almost no other event. They were once relegated to Canada Day, New Year’s or other events of provincial or national importance, but that is no longer the case. Today fireworks are increasingly used to mark a wide variety of events, from birthdays, weddings and anniversaries to county fairs and festivals. Bill Renault, of Mystical Distributing, one of the country’s major fireworks distributors, says fireworks are now even trending in gender reveals. Bernard Masson of BEM Fireworks says consumer fireworks have become popular throughout the year. Matt Bialek of Blast-Off Fireworks says consumers are incorporating fireworks into events like Father’s Day, the August civic holiday, Labour Day,

Diwali, Halloween, Guy Fawkes Day and Christmas. With more people looking to fireworks as a way of celebrating something special in their lives the manufacturers of these crowd pleasing pyrotechnics are being called upon to produce a much broader range of products. They must also package their products in multiple configurations to accommodate their increasingly diverse consumer base. A survey of the three major fireworks distributors referenced above indicates the industry has stepped up to the plate in both respects. Masson says BEM Fireworks customers will have several new products to choose from in 2018, from colour smoke grenades and new fountains to new loaded mortars and new multi-

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SO, WHAT’S NEW IN THE WORLD OF PYROTECHNICS? shot cakes. Blast-Off will be makers now include links to www.nrcan.gc.ca/explosives/ expanding its Bombardo additional printed information acquisition-storage-sale/9817, Boards line of fireworks, first and to how-to videos that show http://www.nrcan.gc.ca/exintroduced in 2016. customers precisely how to plosives/acquisition-storage“These products are unique prepare their fireworks for use. sale/9821 in that they contain multiple Selling fireworks can add Before building an invenfinale cakes, fused together nicely to a store’s bottom line tory of fireworks retailers will on one single firing board,” — profits in some cases can ex- have to address issues like storBialek says. ceed 100 per cent — but before age and handling of fireworks. For 2018, With Glowing adding fireworks to their in- They should also provide trainHearts will follow top per- ventory there are a number of ing to staff to educate customformers True North and things retailers should know. ers about the fireworks they Strong and Free. The new Bialek notes, for example, are buying. cake will have a much heavier that store operators should Staff should also learn to exload and a total of 38 shots. first determine whether the amine their fireworks invento“This item will be geared to fireworks importer they are ries to determine all products the customer that wants the dealing with is reputable. are safe. biggest and baddest finale, “Legitimate importers carry “Before selling the fireworks and it will allow retailers who significant liability insurance, to the consumer please enare serious about fireworks to and inventory only products sure none of the packaging is differentiate themselves from meeting the certification of damaged in any way, no loose the competition,” Bialek says. the Government of Canada,” powder falling out and that all Renault says Mystical Dis- says Bialek. “This is an ex- warnings can be easily read,” tributing will be expanding tremely important aspect in Renault adds. its successful Mystical Pro carrying fireworks, and retailThey should look as well at Pyro Series to include the new ers want to do their homework the potential market in their cake Dead Ringer. here. If a retailer is not deal- area to determine how much of “In 2018 products, custom- ing with a reputable importer, an inventory to carry, how diers will see more vibrant they could be exposing them- verse that inventory should be colours in fireworks as pyro selves to undue liability.” and whether they should carry technology has improved Even before retailers look at fireworks all year round or only with the advent of some ma- potential suppliers there is an for specific times of year. chinery and purer chemicals,” issue to be addressed and that Bialek suggests, for example, Renault said. Fireworks can is whether the community that to maximize profitabilbe thrilling and highly enjoy- in which they operate allows ity stores should consider two able but before undertaking the sale of fireworks because strategies, a high season/low to mount their own fireworks some do not. season strategy and a seasonal displays it is important for “While most areas across strategy. consumers — and the retail- Canada allow the sale of Retailers considering the ers who sell to them — to fireworks all year without possibility of including firenote that all fireworks come a permit you should check works in their inventory with their own very specific with your local bylaw depart- should be advised that many instructions. ment and your supplier to distributors offer marketing Those instructions should determine if there is a need tools to assist with sales. be followed to the letter to to obtain a permit to sell fireRetailers seeking further inensure the safety of those works,” Renault says. If your formation can visit the website gathered to enjoy them. community allows you to sell of the Natural Resources CanThe Canadian National fireworks in your establish- ada which spells out in detail Fireworks Association (CNFA) ment there are a number of what is required of businesses produces a Consumer Fire- items that should be on your selling consumer fireworks. works Safety flyer. Many sell- check list. ers provide copies of that flyer For starters, special licences Doug Gallant is a freelance when fireworks are purchased. may be required. Masson rec- writer based out of In addition to the safety ommends that store owners Charlottetown, Prince Edward information printed on the check with the Explosives Island. He can be reached at packaging some fireworks Regulatory Division at http:// dpagallant@gmail.com.

CONVENIENCE & CARWASH CANADA

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At Convenience & Carwash Canada we decided to visit with the experts to help you understand a little more about what types of things car washers should be considering when it comes to making the right chemical decisions for their business. We spoke with one of the industry’s leading chemical manufactures about advancing technology in the industry and how operators can learn more about this important segment of their business. We sat down with Doug Marquis, vice president of Business Development for CSI-Lustra Chemical, who has over 22 years of experience in the development, application, and marketing of cleaning and protection products in the professional carwash industry.

READY FOR WINTER WASHING? ADVANCING TECHNOLOGY – CHEMICALLY SPEAKING… Winter weather means busier washes,

and when better to be sure you are “chemically sound” for your customers? Are you using the right stuff? Are you using the right strength? What can and should you be learning about chemistry to ensure you are maximizing your customers experience at your carwash and protecting your business’ bottom-line?

What types of products and technology are leading the way in carwash chemistry today?

By far, the protection products category has dominated the discussion over the last 10-12 years. Super-sealants, or total vehicle protectants, really kicked-off the craze which then moved into specialty waxes, carnauba products, and now even fast crashing polymer super-polishes. Virtually every mainstream

CONVENIENCE & CARWASH CANADA

supplier in the industry now offers a variety of higher performance specialty products for this category. It’s amazing to see that we now have some of the brightest scientists in our industry studying the physical interaction of sealants on vehicles surfaces at a microscopic level to understand how to change to size and shape of a water droplet to make it run off the car better and faster.

Why is that?

Two core components; demand and technology really drove it. First, carwash operators have a continuous need to create ways to drive additional revenue, so they are hungry for “extra-

service” product offerings. That demand, in part, then pushed the chemical suppliers to invest in technology to develop solutions that meet the needs of this growing and changing industry. As a result, we now have researchers with decades of advanced technology chemical formulation expertise working to design products that not only produce clean, dry, and shiny cars, but do so at a nanotechnology level. Additionally, there is of course the consumer demand. Consumers are spending more money to buy new vehicles today and therefore have an increased desire to keep them looking good and protect their investment. If you own a $50,000 SUV you want to make sure it still looks new when the time comes to sell it.

MOST CHEMICAL COMPANIES WILL PROVIDE PRODUCTS WITH HYDROPHOBIC PROPERTIES DESIGNED TO HELP BREAK THE SURFACE TENSION OF FINAL RINSE WATER TO SUPPORT THE DRYING PROCESS.

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Does every wash package use this technology?

Not necessarily the higher end protectants, but typically a lower cost drying agent or rinse aid. Most chemical companies will provide products with hydrophobic properties designed to help break the surface tension of final rinse water to support the drying process. The basic function of these products is similar to protectants in some ways, but the formulas are not designed to stay with the vehicle when it leaves. Typically, operators will use the higher end protectants as an upsell tool, included in the top couple of packages, to entice the consumer “buy up.” We want consumers to see it and smell it during application, see the shine afterwards, and watch how the water beads on their car the next time it rains.

Should chemistry be adjusted if using reclaimed water?

Reclaimed water is typically not best used as part of a chemical

application, but rather it is used in a removal or underbody flush wash system. Even with the great advances in reclamation systems that we have seen throughout our industry, it is still very difficult to pencil out a ROI on using reclaimed water in a chemical application process. For the vast majority of the chemical applications, with much of today’s advanced car wash equipment, the amount of water needed is small enough that using fresh water is the best option. We recommend saving the reclaimed water for midwash rinses and underbodies, and using fresh water for chemical applications.

How do operators get the information and chemical training they need?

First, operators should get involved with the different industry associations. The Canadian Carwash Association (CCA), International Carwash Association (ICA) and all the regional groups are constantly p rovi d i n g e d u c at i o n a l opportunities that help operators stay in touch with the latest developments. Second,

FOR THE VAST MAJORITY OF THE CHEMICAL APPLICATIONS, WITH MUCH OF TODAY’S ADVANCED CAR WASH EQUIPMENT, THE AMOUNT OF WATER NEEDED IS SMALL ENOUGH THAT USING FRESH WATER IS THE BEST OPTION.

networking within their peer group is always valuable. Get to know other carwash people and share ideas, talk about challenges, and be open with the information you have. Who better to learn from than other people with the same needs, goals, and ambitions as you? Finally, call us, the manufactures in the industry. Every quality carwash supply company has expertise and knowledge gained from working with hundreds or thousands of carwash operators. Our job is to help operators solve problems, improve operations, and drive their businesses forward. Use the resources and experience we have gained from years of focus on creating value for our shared industry. We have chemical experts able to assess car washers’ individual needs and make recommendations for the right chemical line-up based on a real understanding of what each product’s capability is and how that matches up to the operator’s desired outcomes. We all have different products to perform different duties, and we will help our customers to make well informed decisions on the options available to them. Ask your current supplier for training on what you are using.

So, there you have it. Technology is advancing rapidly as the carwash industry surges forward meeting the growing demands of today’s motoring public. The resources are available to you. Now go out and use them to become even better at what you do. Always remember, clean-dry-shiny keeps them coming back.

CONVENIENCE & CARWASH CANADA

By Ed Kammerer

Forecourt Insight

THREE QUESTIONS TO ASK BEFORE BUYING YOUR NEXT FUEL NOZZLE

ny successful retail or commercial fueling system requires a number of unique components to work in harmony. Most of these components – from underground storage tanks and containment systems to shear valves and spill containers – will never actually be seen by drivers, no matter how many thousands of times they pull up to a fuel dispenser during their lifetimes. The one component, though, that the driver will develop an intimate relationship with is the fuel nozzle. This piece of equipment – which has rightly been called the welcoming

“handshake” between the driver and the fuel-site operator – possesses the potential to make or break the driver/operator relationship. Ill-performing and leaky nozzles are a turnoff (not to mention a safety hazard) and may prompt the driver to look for another fueling location. Therefore, it is imperative that the fuel-site operator outfits his dispensers with nozzles that work reliably, are the correct nozzle for that application and don’t put that delicate relationship with the driver at risk. To ensure that the best nozzles are being used, the operator should ask three questions before committing to a certain brand or type of fuel nozzle.

Is the nozzle compatible with the fuel (or liquid) being dispensed?

The days when fuel retailers offered only leaded gasoline and diesel are ancient history. Today, the motor fuels and

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liquids that are offered at the pump are a veritable smorgasbord of types and formulations. In addition to the customary three grades of octane for unleaded gasoline, most sites also feature a diesel option. While most unleaded fuel contains 10 per cent ethanol, more and more vehicles are being designed to operate on higher ethanol concentrations. This now prompts marketers to carry multiple concentrations of ethanol at their fuel dispensers. Also, the various types of biodiesel that are available can come from many different types of feedstocks and percentage blends, all of which can raise compatible concerns for the nozzle. Finally, within the past five years, Diesel Exhaust Fluid (DEF) has entered the fueling marketplace. Though DEF is a fluid that is used to treat diesel exhaust and not strictly a fuel, it is dispensed into a storage tank on the diesel-powered truck through a fueling-style nozzle. DEF is incompatible with a number of metals that are commonly used in nozzle construction, such as aluminum, carbon steel, iron, nickel and zinc.

Only nozzle manufacturers know what materials are used to make their products, and the nozzles should be tested both internally and by a third-party testing service to determine their compatibility before being made available to the market. The manufacturers should also be prepared to offer the operator the appropriate documentation, if requested. Outside sources that can be helpful in this area include the Handbook for Handling, Storing and Dispensing E85 and Other Ethanol-Gasoline Blends, the E15 Retailer Handbook, Canada Renewable Fuel Regulations and Questions & Answers on the Federal Renewable Fuel Regulations.

Is the nozzle approved or certified for the application in which it will be used?

Fuel-site operators must be aware if the nozzles they choose have a thirdparty certification from Underwriters’ Laboratories (UL)/Underwriters’ Laboratories Canada (ULc) that allows them to be used in the chosen application. Both UL and ULc have online directories where manufacturer certifications can be found. The

databases are not linked, and since UL can test and certify a product to ULc standards, it is important to look in both directories. The marketer should also look on the product himself. The UL/ULc marking should be clearly visible on the product. Nozzle manufacturers are required to provide, if requested, a certificate of conformance from a third-party testing company. This certificate will list the test standard that has been met and the fuel(s) with which the nozzle is approved for use. This applies for all retail and commercial/industrial fueling applications. So, whether the fueling site is designed to fuel passenger vehicles, delivery trucks, buses, boats, truck trailers or bulk tanks, the nozzle must be approved for the specific application. This also means that the fuel-site operator must stay abreast of any changes in UL/ULc listings and certifications. For example, ULc doesn’t have an E25 certification yet, but one is currently being drafted. In a scenario such as this, the operator should request a letter of compatibility from the manufacturer until official ULc certification is available.

CONVENIENCE & CARWASH CANADA

Nozzle manufacturers are required to provide, if requested, a certificate of conformance from a third-party testing company.

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Is the nozzle authenticate from the manufacturer?

In bygone days, bootleg rebuilders would take old or broken nozzles and recondition them before selling them as original equipment from the manufacturer. Today’s threat in this area comes from overseas manufacturers who are adept at producing knockoff versions of accepted brands and selling them as originals. They will even reproduce exact replicas of the nozzle’s shipping boxes and operation instructions and manuals. To combat this, UL and ULc maintain a list of approved manufacturing locations (which is not publicly available), all of which are audited quarterly as a way to verify that the manufacturer is performing the required testing procedures. Any nozzle that has been built, rebuilt or modified at a location that is not listed by UL or ULc will not be certified. There are also ways that fuel-site operators can confirm their nozzles are from OEMs and not counterfeit: • Branding on the guard • Branding on the casting • Branding on the hand insulator • Branding on the hardware used during assembly • Product serial numbers that can be authenticated on the Returned Goods Authorization (RGA) website In the end, the key to purchasing fuel nozzles is performing the due diligence that will help ensure that the nozzles used answer the three questions posed above. Only then will the fuel-site operator feel confident that the critical “handshake” between the customer and the nozzle doesn’t become a wave goodbye.

Ed Kammerer is the Director of Global Product Management for OPW, based in Cincinnati, OH, USA. He can be reached at ed.kammerer@opwglobal.com. For more information on OPW, please go to www.OPWGlobal.com.

By Brenda Jane Johnstone

WashTalk JANUARY/FEBRUARY

KEEPING PETS CLEAN FROM COAST TO COAST

Furever Dog Wash store in Victoria

If you’re a dog owner in Canada, the mucky days of winter won’t look so gloomy for much longer, thanks to Furever Clean Dog Wash. Furever Clean Dog Wash Inc. (Furever Clean) is a business owned by Evelyn Rutherford, who understands the challenges in surviving as a business, the need to meet customer expectations and the importance of remaining competitive. Evelyn and her family have lived in the Victoria, British Columbia area since 1994 and are the owners of Odin, a large Bernese mountain dog, the inspiration and mascot for the Furever Clean Dog Wash. One in three Canadian families own a dog and everybody knows that dogs get dirty. As dog owners, the Rutherford family soon recognized the challenges in keeping Odin clean and were thrilled to become distributors of a world class leader in dog

wash machines, the K9000 Dog Wash, and in 2017 opened the Furever Dog Wash store in Victoria along with a distributorship for the K9000 self-serve dog wash. Making bathing your dog easy, quick, convenient and leaving no mess to clean up afterwards is exactly what the K9000 offers to owners. Manufactured in Australia in 2005, the K9000 Dog Wash was designed and constructed incorporating the robust technologies and construction techniques of the carwash market modified and adapted for dog washing requirements. All the owner has to do is plumb in the water and provide power for the machine to connect to, states Rutherford. Dogs are sometimes anxious to be bathed so the K9000 was designed to ensure they dogs are safe and happy. It offers a soft coated and non-skid floor and allows your pet to view you through the transparent door.

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This unit offers customers with a timed wash that can wash and dry one or more dogs in as little as 10 minutes. Choosing between six wash cycles – shampoo, flea shampoo, condition, rinse, heated blow dry and disinfect, the customer can opt to go through the whole cycle or select portions of the cycle. Offering a digital display timer makes this unit easy to monitor the wash progress and allows both pricing and timing to be fully configurable for the business owner. The K9000 has an audible beeper warning device to let customers know when the wash cycle time is close to completion. The K9000 RUTHERFORD comes equipped OFFERS SEVERAL with an excluPAYMENT DEVICE sive soft touch easy to use mulOPTIONS, SUCH tiple spray option AS COIN/TOKEN wash gun with OPERATED an on/off but(STANDARD), ton for immediate control when OPTIONAL NOTE washing. There READER AND/ is an adjustable OR CREDIT CARD heated dryer and DEVICE, WHICH a three-part filALLOWS FOR tration system to trap the hair of up DEBIT, TAP AND to 20 dogs while APPLE PAY still providing AND COMES sufficient area for WITH PAYMENT the waste water to REMOTE drain. MONITORING The machine can be equipped SOFTWARE. with an optional hot water unit. The hot water unit is set up for fast recovery and will provide a constant supply of water at the correct temperature all day long. A high security locking frame includes locks and lock boxes, providing business owners with additional security and protection of cash and profits. Several models of K9000 dog wash are available, including Groom Easy, Lite, Standard and Twin (two machines sharing one controller). Shampoo products for the dog wash can be purchased through the Furever Clean Dog Wash site along with a dog treat vending machine to give dogs a treat during and after their bath.

The k9000 dog wash is the quickest and most efficient way to get your dog clean! With the water and soap coming out of the hose at the same time, the dogs coat gets wet and lathered in a quarter the time it would take with a bath at home. I’ve personally been able to fully clean my own three dogs (a 70lb boxer and two long haired dachshunds) in just 10 minutes! Virginia Manager Woofys Pet Store, Comox The expected return on investment for the K9000 dog wash is one to oneand-a-half years with a regular daily wash of anything from 5 to12-plus dogs per day. This usually peaks during the summer months when some customers have seen from 30 - 50 dogs per weekend. Operators can expect a net profit

of $8.50- $8.75 per wash which includes utilities and shampoos. The return on investment is not just the dog wash revenue, it is the ability to attract new customers – mom comes with the kids to wash the dog, while dad washes the truck, or vice versa – a true family activity. Once these customers are

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“We have just opened our new automotive and dog washing facility in Lunenburg, Nova Scotia We have recently purchased, received and installed our new Furever Clean K9000 dog washing unit. We are very impressed with how quick and easy it was to purchase and install the unit. Evelyn Rutherford and Furever Clean have been exceptional in assisting with all details and questions we had. 10/10! We couldn’t be happier with the K9000 unit and how well it works, also how quick and easy it is to wash our dogs. Our customers love the unit. Easily cleans, conditions and drys their dogs in ten minutes or less. There is no quicker and effective dog washing equipment. Our Furever Clean dog treat vending machine provides delicious and healthy treats that dogs love, and the machine makes it quick and easy for our customers. Thank you Evelyn and Furever Clean for your fantastic work. Great job!” Alex Pittman, Owner, Mikiz Pitt Stop

on site, based on experience in the access to power, cold water and a pet industry, operators could expect drain. Due to freezing weather, the to see increases in the sales of their dog wash should be situated in a existing carwash and related prod- building or enclosure where the ucts and services – some have seen ambient temperature is at least five increases of up to degrees Celsius. 40 per cent. The Rutherford dog wash is also a wants potential useful tool to probusiness owners mote and cross sell to know that she other products. is happy to disR e q u i re m e nt s cuss their specific for plumbing the needs and work K9000 are generwith them to get ally not significant the solutions they for the carwash want. Their cusindustry. Often, tomer base spans they are situated the country from in empty bays, in east to west. Mikiz laundromats or Auto and Doggy alongside washWash in Lunenrooms. Lift pumps burg, Nova Scotia and pipes can be has just opened its used to carry waste K9000 dog wash water from the dog FUREVER CLEAN DOG in December and wash to the drain. WASH IS CURRENTLY A love it. Furever Clean FINALIST FOR SMALL Furever Clean Dog Wash offers a Dog Wash is curBUSINESS BC AWARDS 12-month warranrently a finalist 2017 IN THE CATEGORY ty with an optional for Small Business extra two year ex- BEST INTERNATIONAL BC Awards 2017 tended warranty TRADE – FURTHER EVIDENCE in the category available. Detailed THAT THEY MUST BE DOING Best International operation guides Trade – further SOMETHING RIGHT. and videos are evidence that they provided as supmust be doing port as well as phone and Skype. If a something right. problem arises, they work with their Feel free to give Furever Clean customers first to diagnose and fix Dog Wash a call so they can get the problem together. If that doesn’t you started on the next chapter solve the problem, they will send in of your business success and visit a local support person to help. their website www.fureverclean.ca No restrictions other than getting for more information.

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CONVENIENCE & CARWASH CANADA

Going Beyond the Catalogue Approach

for Carwash Equipment

BRUSH MANUFACTURER’S WILLINGNESS TO CUSTOMIZE A RANGE OF OPTIONS IS HELPING OPERATORS ADAPT TO MARKET CHANGES AND OPTIMIZE THEIR PROCESS In the conveyor carwash industry, everyone wins when carwash owner-operators can thrive by offering customers a better wash while still maintaining a healthy profit margin. Yet, as vehicle dimensions change and people further customize their cars and wheels, the standard catalog options are often not enough to get vehicles clean without taking additional time, labor, and resources. While modifications to standard catalog equipment options can accommodate these changes, traditionally most manufacturers – particularly those overseas – are not willing to do this. However, some North American brush manufacturers are aiming for a more collaborative approach with operators. This includes customizing a wide number of options, such as special colors that correspond with your logo, foam taper and length, cloth taper and length, or filament taper, length, width, height, longevity, and even mounting capability. These allow an owner to accommodate market changes and provide a superior wash while enhancing the bottom line.

Cleaner Wheels for Less

For Earl Weiss, owner of four conveyor carwash locations in Chicago, IL, one of the biggest challenges is cleaning wheels when dirt and brake dust gets into the nooks and crannies and typical cloth or foam material does not sufficiently get it out. “If you run a low price exterior wash, it really hurts your profit margin to spend an extra 20-30 cents a car for high pressure water and cleaning solutions, plus the cost of electricity and equipment, just for the wheels,” says Weiss. Weiss believes he has found a better, less costly approach to clean wheels that uses his existing equipment with some modification from his supplier, Erie Brush & Manufacturing, a Chicago, IL-based manufacturer of carwash products and detailing supplies that has invested in a wide range of equipment to accommodate customer preferences. He has customized his rocker panel, side, and wrap around brushes, substituting filament for cloth in a number of areas, such as on the bottom 10" for lower details, and on the bottom 20" for van high side brushes.

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“Using equipment rotating in opposite directions, I clean the wheel about four times with filament,” says Weiss. “I get a nice clean wheel at a much lower cost than using high pressure water and cleaning solutions.” The key to this, says Weiss, is how Erie figured out a way that allows filaments to easily slide into the c-channel core that secures cloth and foam to his rocker panel, side, and wrap around brushes. “The filament pieces slide in and out so I don’t have to change brush cores,” says Weiss. “I just tell my equipment supplier the length and height of filaments I want, and I get them. I’m experimenting to find the best combination of filament and cloth.” Weiss encourages other carwash owner operators to think “out of the box” by going beyond standard brush options. “Carwash equipment manufacturers may think they have the latest and greatest, but until it is put into operation they don’t really know what the issues will be,” says Weiss. “I’ve found that customizing my brushes and filaments gives me the flexibility I need to optimize my wash process.” Custom Cleaning Coverage

As maintenance manager for the Boise, Idaho region of Mister Carwash, the largest full-service

carwash chain in the United States, Tim Biagi is always looking to improve operations. To optimize cleaning for a variety of challenging vehicle types, Biagi experiments with the taper of certain brushes and with cloth and foam lengths. Instead of the stepped brush filaments common in the industry, which resemble stair steps and leave a coverage gap between each step, he prefers tapered brushes from his brush manufacturer, which he feels provide better cleaning coverage over vehicle surfaces. “We may change the taper on the upper part of a wrap around or van brush, so the brush taper better fits the contours of the vehicles we clean, which have become more aerodynamic and less boxy over the years,” says Biagi. “We change cloth or foam length to better clean the tops of taller vehicles like vans, trucks, or SUVs. Our supplier will modify brush taper as well as cloth and foam length to our specifications.” To reach higher on tall vehicles, which have grown taller in the market, he also requested a taller rocker panel brush. This required a longer custom brush core and an adapter plate. “Our original rocker panel brush was 21” high, and the ones we use now are 26” high,” says Biagi.

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crannies, which have become more common with modern styling, he turned to his brush manufacturer. “On automated equipment, the wider cloth and foam slits just don’t clean well because they don’t get into tight spots, such as car styling grooves or under and around side mirrors,” says Seniw. “There are a lot of missed spots.” Seniw requested custom narrow cloth and foam slits for his tall side cloths, lower detail cloths, and wrap around brushes. “With the thinner slitted strips Erie provided, we’re cleaning nooks and crannies much better,” says Seniw. “Our mirrors, bumpers, and license plates are cleaner. We clean it once, we clean it right, and we get no customer comebacks or touch ups.” As operators work with manufacturers that customize brush and filament options to suit these Getting into Tight Spots changes, they will not only wash vehicles better and When Doug Seniw, co-owner of Prairie State Express more efficiently, but also more profitably. Car Wash, an exterior express carwash in Chicago, For more information, call 773-477-9620, email IL, sought a better way to clean vehicle nooks and sales@eriebrush.com or visit www.eriebrush.com. When he noted that his high-volume operation was wearing out rocker panel brush cores too quickly, he contacted his brush manufacturer to see what could be done to lengthen life. “They created a core with a special coating that has extended our brush core life by at least 50 per cent, and we haven’t changed it yet,” says Biagi. He again sought the help of his brush manufacturer to handle the faster wear at the bottom of his wrap around foam brush cores, due to the many vehicles with trailer hitches going through his washes. “The bottom part of the brush core was wearing out twice as fast as the top, so they made us a two-piece core,” says Biagi. “This makes it easy to replace the bottom part separately to further lengthen core life.”

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What’s New

Groen’s Vortex 100 Connectionless Steamer Helps Food Service Operationswith Roller Grills Avoid Thousands of Dollars in Lost Sales Annually CONYERS, GA – Unified Brands, demonstrated its Groen Vortex 100 connectionless steamer (model VRC-6E) at the 2017 National Association of Convenience Stores (NACS) show in Chicago. The steamer, which now features a condensate hood in addition to a water reservoir for stand-alone steaming, offers a versatile solution for heating products merchandised on roller grills more quickly. Clay Thames, Product Line Director – Cooking & Warewash for Unified Brands. “The Groen Vortex 100 brings hot dogs, sausage links and other items up to temperature before they reach the roller grill, recouping thousands of dollars in lost annual revenue that can result from just five lost sales a day.” The Vortex 100 steamer provides a variety of benefits, including: • Versatile, stand-alone operation: The Vortex 100’s electric heated water reservoir means the steamer does not need to be located near a water supply connection. The new condensate cap eliminates the need for a separate vapor enclosure or exhaust hood, which is required by many municipalities. • Efficient, uniform heating: A side-mounted convection fan increases steam velocity and provides efficient, even steam distribution throughout the interior compartment and between loaded pans. A hidden door switch cuts power to the fan when the door is opened. • Quick start-up: The Vortex 100 is ready to steam within 15-20 minutes from a cold start and keeps the compartment warm and ready for instant steam between loads. For more information about Unified Brands and the Groen Vortex 100 steamer, call Kellie Wood at 888-994-7636 or visit www.unifiedbrands.net.

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Superior Energy Systems’ Propane Autogas Dispensers Receive Measurement Canada Retail Sale Approval “Our engineering and product development team continues to go above and beyond to ensure that our autogas dispenser line achieves the highest certification standards in North America,” said Don Fernald, president and CEO of Superior Energy Systems. “The Canadian propane autogas market is substantial and this approval signifies our commitment to that customer base.” Rigorous performance testing of these propane autogas dispensers was conducted over six months and approval was issued by Measurement Canada on November 14, 2017.

SONNY’S The Car Wash Factory Announces Partnership with Diamond Shine SONNY’S Enterprises, LLC, announced that it has acquired Diamond Shine, the industry’s premier supplier of car wash chemistry. “Our vision is to deliver a complete bundle of products and services that enable our clients to excel at what they do,” said Paul Fazio, CEO of SONNY’S. “That vision has driven us to become the largest manufacturer of conveyorized car wash equipment in the world; to stock 12,000 parts for 14 brands of equipment; to build the most technologically-advanced POS and controls package in the industry; to deliver the industry’s most comprehensive hands-on training; and now, through the acquisition of Diamond Shine, we are now able to deliver to our clients a worldclass line of chemistry – extending upon our brand commitment to bring cost-per car economics, chemical management, and operational efficiency to a whole new level.” Diamond Shine will continue to be led by the same management team with no change in day-to-day operations for the thousands of clients it serves. Information about SONNY’S Enterprises can be found at www.SonnysDirect.com. For more information on Diamond Shine, visit www.diamondshine.com

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AD INDEX BeeMaid Honey ...............................................19 BlastOff ............................................................24 Bulloch Technologies .......................................18 Cardtronics ...................................................OBC CoreMark Int'l ...............................................6, 12 New Randell Panini Station Offers Greater Temperature Control for Operators and Produces Better Sandwiches for Customers CONYERS, GA (November 10, 2017) – Unified Brands, has released a new Randell panini station designed to help today’s kitchens improve safety while producing more consistent, better quality sandwiches. Unified Brands demonstrated the new cooking solution at the 2017 National Association of Convenience Stores (NACS) show in Chicago. “Unified Brands’ complete line of Randell commercial cooking equipment is designed to help foodservice professionals do more than ever to expand menus with more appealing choices,” says Art Delorenzo, Senior Product Line Director – Refrigeration for Unified Brands. “Our latest addition to the product line makes it easy for kitchens to serve perfectly prepared paninis that will keep customers coming back.” The new panini station provides a variety of benefits, including the following: • Better food quality: The unit’s heated platform is designed to maintain food temperature and provide customers with warmer sandwiches. • Less waste: The FX precision holding drawer system allows operators to control temperatures from -4 to 40 degrees with only a two-degree fluctuation, resulting in less food product being thrown away due to improper holding temperature. • Fewer safety concerns: The wrapped wall refrigerated condiment rail is sized for 1/3- or 1/6-size pans and holds condiments at NSF 7-approved temperatures. The heated platform is built on a hinge system, allowing easy access to the rail below and providing kitchen staff a less strenuous way to transfer pans. The FX system is designed to handle the pace of a high heat work space, while holding product at a safe temperature. For more information about Unified Brands and the new Randell panini station, please call Kellie Wood at 888-994-7636 or visit www.unifiedbrands.net

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