convenience & Carwash Canada by edge advertising

JANUARY | FEBRUARY 2019

Canada’s most read Canadian owned and operated Convenience, Retail Petroleum and Carwash Publication

BLUEPRINT TO FOODSERVICE: STORE LAYOUTS PAGE 7

WOMEN IN CARWASH: INSPIRING STORIES PAGE 10

HOT BEVERAGES: ALWAYS IN DEMAND PAGE 13

PHASE SEPARATION – FUEL’S QUALITY CONTROL CHALLENGE

PM41670539

PAGE 51

CANNABIS: CLEARING THE HAZE PAGE 26

CARWASH CHEMICALS: CHOICES AND ADVANCEMENTS PAGE 39

FORECOURT INSIGHT: WINTER CARE FOR HARDWARE PAGE 47

50 th

CANADA’S VEHICLE WASHING CHEMICAL & EQUIPMENT SUPPLIER Protecting The Environment

INDUSTRY LEADING: • Touchless products • Packaging • Car Wash Equipment • Chemical Monitoring • Service

TAP & WASH

PAYMENT

WWW.MONDO-PRODUCTS.COM 695 Westney Road South, Unit #1 Ajax, ON L1S 6M9 905-426-9339 / 1-800-465-5676

CONVENIENCE & CARWASH CANADA

Cover Story

Petroleum and Carwash

Industry News

Instore and Nutrition

51 10 26 07

Phase Separation Quality Control Challenges

Women in Carwash Inspiring Stories

Cannabis in the Workplace Clearing the Haze

Blueprint to Foodservice Science Behind Layouts

Publisher’s Message Happy New Year

Editor’s Message Welcome to 2019

Vehicle Wash Water Recycling Systems

WashTalk The Copper Stop

Carwash Chemicals Knowing Your Choices

Down on Your Corner Sharing Your Stories

Selling Cannabis Complex Issues

Hot Beverages Heating Up Sales

Fireworks Snap, Crackle, Boom!

Ready for Winter Preventing Equipment Breakdowns

Forecourt Insight Winterizing Hardware

What’s New

Upcoming Events February 6–8, 2019 PEI Young Executives Winter Conference The Queen Mary, Long Beach, CA www.pei.org/ young-executives-winter-conference

March 14–16, 2019 Service & Construction Managers Conference Seelbach Hilton Hotel, Louisville, KY www.pei.org/ service-construction-managers-conference-1

February 19–21, 2019 WPMA Expo The Mirage Hotel, Las Vegas, NV www.wpma.com/national-convention

April 29–May 1, 2019 Women in Carwash™ Conference Niagara Falls, ON www.womenincarwash.com

May 1–3, 2019 PEI Women Conference Saguaro Scottsdale Hote, Scottsdale, AZ www.pei.org/pei-women-conference May 13–15, 2019 The Car Wash Show™ 2019 Nashville, Tennessee www.TheCarWashShow.com

JANUARY/FEBRUARY

Publisher’s Message

Happy New Year and Welcome to 2019!

We at Convenience & Carwash Canada would like to wish all of our readers and advertisers the very best of everything. With this, our first edition we bring you more timely editorial with two cannabis articles. One speaks to operators about the human resources aspect of dealing with cannabis usage within the workplace and the other deals with the sale of cannabis and the fallout and possible repercussions that convenience retailers might see. Have you thought you’d like to increase your traffic, increase your sales? How about building a foodservice area in your store? Why not remove the shelves of stuff nobody buys? Re-create your space. Foodservice sales in convenience are fueling the convenience channels growth across the country. With the demand of speed, good value, good products and ease of purchase, time starved consumers are frequenting convenience stores both to and from work as they strive to save time and money while still providing healthy options for their families. This issue we offer you insight into designing and growing the foodservice section of your store. This year could be your build it, and they will come year. With the long cold days of winter upon us, what could be better for your customers than a fresh, hot cup of coffee, tea or…? Don’t sell yourself short. Your customers know if you’ve got the good stuff. Take a read through and see if you measure up and if not…what’s stopping you? Up the ante of your foodservice and hot beverage offerings and watch how your profit grows. Many of our advertisers would be more than happy to discuss options with you so please, take some time, do your research and make the call. Only good can come from offering customers what they really want. Good product. Good value. Good price and of course, service. Give them good service. Do you have an interesting community involvement story you’d like to share? Our newest section, Down on Your Corner is the place to brag. Send us your story with a couple of images, and we’ll consider including it in the next edition. April 29 – May 1 mark the dates of the first – ever Women in Carwash conference being held in beautiful Niagara Falls, Ontario. Look on page 49 for information on a special promotional Dry T-Shirt Contest we are hosting. Register to attend and we’ll send you a Women in Carwash t-shirt that you’ll put on and then you’ll take some fun photos wearing this shirt within your wash. Send us back the photos, and before April 29, the staff of Convenience & Carwash Canada will choose the top five photos. April 29, during registration at the Women in Carwash conference, all attendees will choose their favorite photo and then at lunch on May 1, we will announce the winning photo. The grand prize will consist of flight, hotel and full registration for the Women in Carwash conference 2020. So don’t wait! Register now so we can get you your t-shirt. 2019 is going to be a great year, and we look forward to seeing everyone at the Women in Carwash conference conference and providing you with the most up to date information because, as always, your business is our business for without you we cease to exist. Take time to call our advertisers for without their continued support we would also cease to exist.

Brenda Jane Johnstone Publisher

CONVENIENCE & CARWASH CANADA

Editor’s Message

PUBLISHER Brenda Jane Johnstone bjjohnstone@convenienceandcarwash.com SALES Cody Johnstone Vice President, Sales 416-838-4674 codyj@convenienceandcarwash.com Brenda Jane Johnstone 204-489-4215 bjjohnstone@convenienceandcarwash.com Diana Signorile National Sales Media Solutions 403-607-8133 diana@convenienceandcarwash.com MANAGING EDITOR Angela Altass editor@convenienceandcarwash.com DIGITAL/SOCIAL MEDIA Eva Chambers echambers@convenienceandcarwash.com DESIGN AND PRODUCTION Doug Coates, Edge Advertising Keith House, Ad Production EDITORIAL ADVISORY BOARD Ian Burton, Istobal Scott Findlay, Core-Mark Int’l Kim Hansen, MI Petro David Hoy, Peninsula Co-Op Andrew Klukas, WCSA Dave Watson, The Chamois & Convenience Store Ltd. CONTRIBUTING WRITERS Angela Altass Meline Beach Barbara J. Bowes Bob Chrismas John Gibney CIRCULATION James Gordon subscriptions@convenienceandcarwash.com WEBSITE www.convenienceandcarwash.com PUBLICATION MAIL AGREEMENT No: 41670539 Return Undeliverable Canadian addresses to: Circulation Department 543 Borebank Street Winnipeg, MB R3N 1E8

Convenience & Carwash would like to introduce you to our new advertisers. RUSH Vape – page 28 Nuform Building Technologies – page 40 Wallace & Carey Limited – page 20

Welcoming in 2019

Many of us are facing the new year with anticipation and some trepidation. The past year has had its share of unsettling news and has left behind questions as to what the future has in store. We like to look at a new year as a new start – a time to reflect and to dream. At Convenience & Carwash Canada, we will continue to strive to provide the industry news and information to help you turn your business dreams and goals into reality. We may not know yet what 2019 will bring but if 2018 was any indication, it will no doubt have some interesting, and possibly challenging, occurrences. Make sure to arm yourself with industry knowledge to tackle whatever comes your way in 2019 and beyond. Turn to a source you can trust for your information. Here at Convenience & Carwash Canada, we hope you consider us to be that trusted source. Let us know what you think lies ahead in the coming year. Share your news in our Down on Your Corner section and send us your suggestions for content you would like to see in future issues. Our editorials are written with you in mind so please, take a few minutes to send us a note and tell us what you like, what you’d like to see and what’s going on in your neighbourhood. I can be reached at editor@convenienceandcarwash.com and look forward to hearing from you soon. Say hello when you see us at events and conferences, such as the Women in Carwash conference occurring in Niagara Falls, Ontario April 29-May 1. Let’s cheer in the new year together and may 2019 be a happy and prosperous year for all! Angela Altass Managing Editor

golf tournament JUNE 27, 2019

The Links of GlenEagles Golf & Country Club Cochrane, Alberta Convenience & Carwash Canada in partnership with Women in Carwash™ invite you to continue a strong Western Canadian tradition that the Western Convenience Stores Association has hosted for the past decade: The annual Western Canadian charity golf tournament. Proceeds from this year’s tournament will go toward the development of Cstorenet – a new online portal initiated by the President of the WCSA and designed to serve as a new, modern hub to support business exchanges and networking, product introductions and market development, and to strengthen the industry’s identity to support more potent government advocacy. Says Andrew Klukas, President of the WCSA, “This use of golf proceeds will work in the best interests of the industry as the development and launch of Cstorenet will overcome the challenges posed by Western Canada’s vast geography and help strengthen the business environment for retailers, distributors and suppliers across the region.” For more information see our ad on page 62.

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CONVENIENCE & CARWASH CANADA 7 CONVENIENCE & CARWASH CANADA

By Meline Beach

Blueprint to Foodservice: The science behind store layout and foodservice success Do you recall your last trip to IKEA, Lowe’s or Costco? Many of these traditional retail centres offer a foodservice component to their customers – separate and away from shelved merchandise.

As more c-stores consider foodservice as a growth opportunity, design, décor and store layout are important success factors. There’s a lot we can learn from big box stores

who spend small fortunes on analyzing customer shopping patterns, traffic flow and floor space. Convenience & Carwash Canada spoke with the following two consultants on effective store layout options for cstore foodservice success: Duncan McArthur, Convenience & Petroleum Consulting and Jenny Companion, vice-president – Eastern Operations with The Fifteen Group, Hospitality Management + Consulting. We boiled down our findings to five key steps. 1) Consider your c-store ambiance and ease of navigation. A combination of environment and experience builds a loyal customer. Research indicates that people move in predictable patterns and often to the right upon entering a store. As a result, this, and all directions, should be clean, clear and free of clutter. How ever your aisles are arranged, be it grid, herringbone/spine, loop or free-flow, your pathways should allow for easy foot traffic, with floors free

of product. Customers should have enough personal space for to bend over, pick up product and pass by one another. A general rule of thumb is to have your aisles three to four feet wide to allow for a comfortable browsing experience. In an effort to enhance a customer’s experience, Companion suggests offering seating for on-site eating and free wifi. “This will encourage customers to spend more than normal time in the space and be exposed to all of the food offering and convenience items.” However, McArthur points out that there may be regulatory/ licensing requirements for on-seating arrangements, and if seating cannot be accommodated for a reasonable number of customers (15-20+), then, “you ought not to consider it.” Overall, your store’s ambiance should make the best first impression. 2) Ensure appropriate lighting, marketing, signage and promotion to help steer people in the right direction.

While it is not suggested you use arrows on the floor to guide people in the direction you want them to move (like IKEA

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does), bright lights and appropriate be kept clean, well stocked and in signage will let your customers know excellent working order. where to go. If you have an on-site “A successful foodservice program counter for foodservice preparation, must offer consumers a quality it might make sense to hang signage product, fairly priced, in an ultrafrom the ceiling letting people know clean environment, and be easily where to go to place an order, pick up communicated.” McArthur adds, an order or prepare their hot or cold “Look around at the food service beverage. As c-stores should have organizations that are best in class – their foodservice counter tucked how do they execute their program(s), away from the door, it won’t help what type of cleanliness standards do anyone if it’s not obvious as to where they employ, how do customers move it’s actually located within the store. from station to station (paypoint, On that note, Companion food delivery, condiments, etc.)?” states, “Signage and photos Consider product rotation, “Signage showcasing food are really and photos managed inventory and product important in catching the showcasing freshness on a regular basis. customer’s attention and food are really Selling items beyond their best interest.” important in before date will not entice a McArthur adds, “Visualize catching the customer to purchase from your your own shopping store again. Counters should be customer’s experiences, regardless attention and kept clean of spills, drips and of the channel… how do stains and foodservice items, interest.” you feel about navigating including condiments, should multiple product displays, be maintained at appropriate many without proper signage, or temperatures. cluttered aisles. Compare that “Regardless of your foodservice experience where lighting is clean offering, you must keep your and bright and displays are neat and equipment clean, in good operating well marked. Customers will return condition and current,” says McArthur. to a location where their needs are met in a clean, safe environment, with the ability to make impulse/ incremental purchases without feeling bombarded by multiple Delicafe by Shell: one of four locations that offers an elevated coffee program with messages.” espresso base beverages and freshly baked Also, perhaps as a value-added in-house pastries and artisan sandwiches. option, McArthur points out Delicafe provides the Shell customers a new fresh food offering, making their stop even that marketing or promotional more convenient. dollars might be available from the manufacturer to highlight their product name or brand. “This could include signage (digital and/or print) point of sale materials, and possibly discounts on specific types of equipment. Whatever you decide, ensure your decisions are based on customer needs, rather than rebates or incentives.” 3) Keep displays, equipment, and on-site foodservice preparation well-maintained and visually-appealing.

Foodservice displays, equipment and preparations attract instant attention and as a result, should

Common Store Layouts RID

A predictable pattern of long aisles with end caps, where customers browse up and down rows and rows of product. This layout works well for stores with lots of merchandise but has the potential to crowd aisles. HERRINGBONE/SPINE

An ideal layout for long, narrow retail spaces. However, this layout limits visibility if shelving is high to maximize the space and can create a sense of cramping and high risk of theft. LOOP

A pattern that deliberately drives traffic in a certain direction, maximizing product exposure but limiting a browsing experience. FREE-FLOW

The simplest of layouts, encourages customers to flow freely through the store. While this layout is most common with small, specialty stores that have high impulse purchase patterns, it has the potential to create some confusion between sections of product and wasted space.

CONVENIENCE & CARWASH CANADA

“The consumer perception around out of order signs is negative, and a sure way to ensure not just a lost sale, but potentially a lost customer.” Companion adds, “Some food handling in sight of the customer is important; it impresses them that the food is fresh and not out of a package. Printed menus in the foodservice area and in grab-and-go fridges allows customers who don’t have the time to wait the opportunity to quickly read what’s available and grab something on the go.” 4) Position products to maximize exposure and help enhance impulse purchases. Consider food

samples, foodservice snacks and lowcost impulse buys near the register to encourage a quick grab-and-go sale. Know your go-to items that sell frequently and place them near the back of the store to encourage shoppers to pass by other items and promotional displays. Companion suggests, “Retailers should design their store layout in a way that has customers lining up beside grab and go and display refrigeration to encourage the impulse buy.” 5) Scrutinize your store checkout and foodservice areas. If research indicates that foot traffic veers to the right upon entering a store, you might want to position your checkout area to the front left, to encourage people to shop the aisles before making their way to the cash register. As a reminder, Companion states, “Food handling needs separation from regular service and cash-handling, ideally with room for proper food preparation and dishwashing.” Overall, McArthur encourages retailers to start with a well thought out plan. “Ensure you have support from vendors and suppliers, and only do what you believe you can do well.” McArthur adds, “Expanding your foodservice offerings will be met positively by your customers – reducing them may cause them to question your ability to meet their needs in other areas of your site as well.”

The ultimate goal for any C&G retailer is to drive foot traffic and build loyalty. A plan for an effective store layout that steers traffic in the right direction, enables customers to make their way to

the foodservice section where they can make informed decisions based on what is clearly communicated, and complete their transaction in an easy and timely manner will make all the difference.

Meline Beach is a Toronto-based communications practitioner and frequent contributor to Convenience & Carwash Canada. In addition to freelance writing, she provides communications and public relations support to businesses across Canada. She can be reached at www.mlbcomms.ca.

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WOMEN IN CARWASH International Conference – Niagara Falls Canada April 29–May 1, 2019

FOR EVENT DETAILS, TICKETS, INCLUDING SPONSORSHIP, PLEASE CONTACT: Brenda Jane Johnstone phone: 204-489-4215 email: bjj@womenincarwash.com Andrew Klukas phone: 778-772-3057 email: andrew@womenincarwash.com

This is the next segment in our Women in Carwash feature, introducing and celebrating women working within the carwash industry across North America. Following are stories of more inspiring women for you to enjoy.

Pam Piro

Pamela Piro is the executive vice president of industry and customer relations for DRB Systems. A business solutions company, DRB Systems provides its customers with the technology and marketing support to enhance customer experience and improve the operational efficiency of the carwash. In this role, she is a champion for the voice of the customer and the voice of DRB Systems within the industry. She is particularly passionate about encouraging opportunities for women in the carwash industry through her position. Piro has been in the technology sector of the carwash industry since 1996 when she joined Unitec, where she served as president and chief executive officer from 2006 through 2016. Her leadership and expertise within the industry led to her appointment to the International Car Wash Association’s board of directors, on which she served between 2008

and 2014. She has been a member of the executive committee for Mid-Atlantic Car Wash Association’s board of directors since 2003. Outside of the carwash industry, she is an active board member of several non-profit organizations, including No More Stolen Childhoods and the Oncology Foundation of Maryland and the District of Columbia.

Heather Huffman

Heather was 19 years old when she started working for Moo Moo Express Carwash in March 2016. She was studying to become a social worker at the time, and the thought of pursuing a career in the carwash industry was not even on her radar. “I would never have guessed that the carwash industry would be my true passion,” says Huffman. “I fell in love with the job as soon as I started. Since then, I have been moving up through the ranks within the company, and I am currently

an assistant site manager.” Moo Moo Express Carwash, as its name implies, is a brand recognisable by its unique cow themed signage and barn-look carwash buildings. “The entire atmosphere is entertaining. We have 17 locations, and more to come, in the central Ohio area under our parent company Express Wash Concepts,” shares Huffman. While there are many things that she loves about the carwash industry, it is the rapid growth and advancement of technologies that interest her the most. “There’s always something new to learn and new opportunities arising. I also enjoy the satisfaction of being able to see the results of my work when the cars come out of the wash all nice and shiny,” she says. Huffman’s biggest challenge has been that she is not naturally mechanically inclined. “All of my prior work experience consisted of customer service positions. I had never held a position where I would ever have to worry about fixing anything until now. If there is one thing, I have learnt from my position at Moo Moo Express; it is not to be afraid. If you don’t know how to do something, you just need to ask. The knowledge won’t seek you out, you must find it yourself.”

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By Meline Beach

Hot to Trot An effective hot beverage program can heat up your sales

Shown here is a retail installation of TFI Equipment Solutions coffee program.

Coffee is the most popular beverage amongst adult Canadians over 16 – even more than tap water, with an average consumption of 3.2 cups per day among two thirds of adult Canadians.

No matter the time of year, hot beverages are always in demand and c-stores across Canada are sure to please with a quick, quality hot beverage on the go.

It’s a known fact that coffee is one of the most traded agricultural commodities in the world. Canadians love their coffee. In fact, Canada is one of the world’s top importers of coffee and according to the Canadian Coffee Association’s website, coffee is the most popular beverage amongst adult Canadians over 16 – even more than tap water, with an average consumption of 3.2 cups per day among two thirds of adult Canadians. That demand, combined with its high profit margin, creates a perfect profitable opportunity. It’s no wonder why c-stores

are percolating this product offering. “With coffee being the second most traded commodity in the world after oil and gas, hot beverage programs provide significant margins to convenience stores that help offset other low margin categories, thus making coffee the leading SKU category in the foodservice industry,” says Shawn Patrick Hauck, national sales trainer at Van Houtte Coffee Service, a leading fully integrated hot and cold beverage program provider in Canada. With 31 service branches spanning from coast to coast, Van Houtte

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supplies the C&G channel a diverse portfolio of specialized equipment and various product lines to accommodate different tiers of brands and beverage program options for convenience stores and gas stations. For just over two feet of counter space, a c-store retailer can generate a profit margin of approximately 70 per cent with an effective hot beverage program, according to Judi Saliba, senior sales executive at TFI Food Equipment Solutions Inc. In business for over 60 years, TFI has been the largest Canadian supplier of the world’s best specialty foodservice equipment and programs. “TFI’s A800 and the FoamMaster Fridge are each 13.9 inches wide, so an operator can get into the hot beverage business by dedicating roughly 36 inches of counter space for what will probably be the most “Some locations have found that customers are now profitable part of their demanding for fancier location.” Saliba adds, beverage-types including “Carwash is likely the cappuccinos, mochaccinos only category that rivals and lattés. This explains this revenue potential.” the growing place of beanWhile competition to-cup equipment in this remains tight with channel (with or without more foodservice outlets and specialty cof- fresh-milk options), offering the convenience of onefee shops competing touch made-on-demand for loyal customers, cbarista-type beverages. stores still have a lot to prove and offer to the These allow fast service, with beverages being brewed in average hot beverage seconds, lower maintenance connoisseur. According from the operator who can to Hauck, convenience focus on other tasks during stores and gas station rush hours, and offer great programs own a great user-experience with easy share of the away from touchscreen selections.” home coffee consumpShawn Patrick Hauck, tion market, accountnational sales trainer at Van ing for over 15 per cent Houtte Coffee Service of Van Houtte Coffee Services industry coverage, ahead of hospitality coffee program in order to stand out and other types of institutions. “With about 40,000 commercial cus- from competitors, including national tomers across Canada, we count most renowned brands, such as Van Houtte, of the largest c-store and energy groups Timothy’s, Orient Express, Adagio, or part of our customer portfolio in the more local brands and even private labels C&G channel,” says Hauck. “Our custom- we develop in partnership with them.” The hot beverage category continues ers take advantage of the large number of brands we offer to capitalize on their to evolve with innovative and trending

Van Houtte 6 ft unit

Van Houtte Island

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flavours and types of hot drinks, with brewed coffee at the helm, followed by tea, lattes, cappuccinos, and hot chocolate – just to name a few. Saliba boasts the A800, the newest platform from Franke, as the must have piece of equipment for c-store owners/operators. As a self-serve unit, the A800 has a 10.4 inch touch screen and familiar swipe interface that is easy for consumers to use. In addition, the unit features three boilers, unmatched for production capacity, ver- Van Houtte Adagio 4 ft Van Houtte Orient Express 4 ft Van Houtte Timothys 4 ft satility and capacity speeds. “Customers are on the go and don’t that a combination might help. The re- beverage program for a c-store would want to wait for their caffeine,” says Saliba. port states, ““Hot, fresh and brewed” are include at least two different blends of “The unique IQ Flow technology permits a “must haves.” If paired with other “nice coffee (often one medium and one dark breadth of personalization to match every to have” descriptors, like “hand crafted, roast), paired with a rack of tea options consumers’ beverage profile.” In a day and sustainable and organic,” brewed cof- (organic selections being on the rise), hot age where choice is at a premium, Saliba fee could be worth a higher price to chocolate, milk-based beverages, and a highlights the versatility of this particular consumers. hot powdered flavoured beverage offering, piece of equipment. “From freshly ground “A good example of a complete hot such as French Vanilla cappuccino,” says brewed coffee to specialty and flavoured options, the A800 is modular, so operators can use it as a stand alone unit for brewed coffee, or a fridge with Foammaster technology to incorporate specialty options using dairy products and/or powdered product for hot chocolate. A flavour station can also be added to allow portion and cost-controlled syrups to broaden the menu.” Hauck also draws attention to the benefit of variety in a hot beverage program and that a store’s location is a key factor in determining the right program – as it’s not a one size fits all solution. “High volume locations will usually rely on traditional ground coffee solutions with thermal servers to provide variety of blends and flavours, paired with a hot cappuccino powder system and tea bag offering,” says Hauck. “Outside rush hours or for smaller-traffic locations, operators find it hard to maintain freshness of coffee brewed in large volume so they rely on K-Cup systems to accommodate variety (coffee, tea, hot cocoa, etc.) and singlebrew efficiency with little footprint and almost no care of maintenance required.” According to Datassential, a Chicagobased food and beverage industry research and consulting firm, their annual BUZZ (state of the category) report states that consumers are highly unlikely to pay extra for any individual descriptors but

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WOMEN IN CARWASH International Conference Niagara Falls Canada APRIL 29–MAY 1, 2019 Hauck. “Our c-store clients have also experienced a great lift in sales when taking advantage of our seasonal/promotional SKUs that help complement their regular offering, thus leading to incremental sales.” Area cleanliness is another important factor to enhance sales. Saliba advises that c-store owners/ operators perform daily cleaning on the equipment and general area, including replenishing products such as bean and milk containers on a regular basis. “Market the category, sample products and assure that your customers know what you have to offer so that they can buy it,” adds Saliba. The options to launch and maintain an effective hot beverage program for any budget are plenty for c-store owners/operators. From buying, leasing and lease-to-own equipment, to grinding beans and brewing fresh to single-serve options, there are a number of suppliers who are ready to support the C&G channel with their hot beverage program. In addition to basic necessities such as equipment and product, many suppliers offer additional support in the form of marketing material, program development and technical maintenance. Datassential’s BUZZ report states: “Convenience, quality and price are key factors for consumers who purchase hot beverages away from home – with convenience being of the utmost importance.” The report adds, “High margins and loyal customers have helped propel coffee into a coveted category. C-stores use coffee as a gateway to prove they can indeed provide fresh, high-quality foodservice.” There is no time like the present to heat up your sales. Meline Beach is a Toronto-based communications practitioner and frequent contributor to Convenience & Carwash Canada. In addition to freelance writing, Meline provides communications and public relations support to businesses across Canada. She can be reached at www.mlbcomms.ca.

TFI’s A800–TFI has been the largest Canadian supplier of the world’s best specialty foodservice equipment and programs.

In the ever changing and competitive landscape of the carwash industry, women are quickly becoming an integral part of successful carwash organizations. Their impact and leadership can be found in many facets of a carwash organization – from ownership to site management. Convenience & Carwash Canada magazine will recognize and celebrate these women by hosting the first ever Women in Carwash Conference.

FOR EVENT DETAILS INCLUDING SPONSORSHIP, PLEASE CONTACT: Brenda Jane Johnstone phone: 204-489-4215 email: bjj@womenincarwash.com Andrew Klukas phone: 778-772-3057 email: andrew@womenincarwash.com

FOUR DYNAMIC EVENT SPEAKERS! Dr. Peter Hanson: The Joy of Stress Nancy Schmautz: DISC Personality Testing Workshop Azadeh Yaraghi: Your “ONE IDEA”–The Key to Your Success Gary McDougall: Constructive Conflict Management–Dealing with Difficult Clients Strategic Conflict Management

Offering the soft-touch, h and choices Offering a variety of cleaning solutions systems. TITLE SPONSORSHIP featuring the

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! M O O B , e l k c a r C , Snap s k r o w e r fi f o s y o j e h t – Besides the natural sound effects, you hear the oohs and aahs by wowed spectators at various occasions throughout the year. By Meline Beach

There’s something breathtaking about the wonderful effect of fireworks in the night sky. A beautiful

assortment of colours accompanied by thunderous booms and bangs. Besides the natural sound effects, you hear the oohs and aahs by wowed spectators at various occasions throughout the year, including New Year’s Eve, Valentine’s Day, Victoria Day, Canada Day, Civic Holiday, Labour Day, Halloween and Diwali. Some c-stores across Canada have the option to sell fireworks while other stores do not. The option to sell depends on where you operate as the rules and regulations are not federally governed. Jaki Parker, manager with Home Centre and North Corridor Co-operative in northern Alberta started selling fireworks in the early 2000s. “We only sell fireworks for approximately four to five weekends and a few small sales throughout the year,” says Parker. “Over the past two decades, we have seen our sales grow

exponentially as fireworks has become a destination category that brings consumers to our store.” Parker stocks up on BLAST-OFF! Fireworks – a leading national wholesale distributor, based in Manitoba. Another key supplier is Mystical Distributing, a leading importer and manufacturer of family and professional fireworks with distributions centres in British Columbia and Ontario. Convenience & Carwash Canada spoke with Bill Raynault, general manager, Mystical Distributing and Matt

Bialek, president, BLAST-OFF! Fireworks to learn more about the category, what’s trending and how to launch a successful planogram. Product Assortment, Displays & Storage

There is a wide variety of fireworks available for the c-store retail market. BLAST-OFF! Fireworks offers the largest selection of fireworks in Canada, including every major manufacturer of Roman Candles, Rockets, Sparklers, Air Bombs, Cakes, Fireworks Family Packs,

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Fountains, Brazilian Fireworks, Cherry Bombs, while ensuring adequate partitioning according to Tube Type Fireworks, and Barrages. Canadian fireworks regulations. “Every year, the category grows as we continue to “Fireworks must be kept out of reach from the cusbuild larger displays and give more shelf space to tomer until the time of sale,” says Raynault. “Unless fireworks,” says Parker. “The category seems to have the firework is sold in an enclosed box that complies no ceiling.” with Transport Canada regulations. According to Raynault, the multi shot cakes have It should also go without saying that smoking is become the number one selling category for most strictly prohibited anywhere near fireworks and that retailers. “Customers love to ignite one fuse and get in case of emergencies, a working fire extinguisher a show in a box experience – a scaled down version should be installed at your c-store. of those conducted by professionals,” says Raynault. Category Trends “Family Packs are a close second because the show is prepackaged and easy for a customer to purchase “Gender reveal multi shot cakes are trending right now,” says Raynault. “These are single colour while staying within their budget.” fireworks designed as all pink or all blue.” Tagging on In general, fireworks have a long shelf life as long to the trend of surprise and unknown, Raynault adds as they are kept away from direct sunlight or heat and are stored in a cool, dry place. Any outstand- that a brown paper packaged firework brand called Mystical Pro Pyro Series has become the number ing product or returns should be addressed directly one selling brand in Canada due to its professional with the supplier. feel. “Customers want the big and loud effects.” How ever you store your fireworks, it is imperative

“We build large WOW displays with crates and large packages on the sales floor,” says Parker. “For smaller and individual fireworks, we put them in a locked glass display case, accessible with assistance from an employee.”

that they are displayed in a manner that prevents public access to loose products. Appropriate locations include behind-the-counter shelving, glass showcase displays, and closed display cabinets. Home Centre stores their overstock in a cool dark storage room off the sales floor. Boxes are clearly marked as a precaution to employees. “We build large WOW displays with crates and large packages on the sales floor,” says Parker. “For smaller and individual fireworks, we put them in a locked glass display case, accessible with assistance from an employee.” BLAST-OFF! Fireworks offers a storage/display solution for c-store retailers interested in selling fireworks with their Loan-A-Cabinet fixture. The display cabinet meets all federal storage standards as stipulated by the Explosives Regulatory Division

Bialek points out that demand patterns for certain fireworks vary by region. “Victoria Day is popular in Ontario where we see the largest volume in sales in the Family Packs category,” says Bialek. “Halloween is extremely popular in British Columbia, when typically, most fire/burn bans are lifted, and some parts of Eastern Canada. Novelties, sound shells, and roman candles are popular for this holiday.” Bialek adds that Diwali, celebrated by the Indian/ East Indian population, is also a growing holiday for fireworks, with preference shown towards fountains and novelties. Rules and Regulations

A number of rules and regulations for the sale of fireworks may vary across the country, but one rule

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Top Five Tips to an Effective Fireworks Program CONVENIENCE & CARWASH CANADA

that is federally sanctioned is the one related to age restriction and state of mind. “Our cashiers ask for identification to verify customers are over 18 years of age,” says Parker. “We also ask them where and when they are setting the fireworks off and record this information in our system. On the off chance a non-member purchases fireworks from us then we record their name, phone number and when and where they are setting the fireworks “We offer training to off.” Parker adds, “If someone retailers on various appears to be intoxicated or industry rules and not of sane mind, we would regulations, as well as refuse the sale. We treat amkeys to success, in a munition the same way, if we variety of forms, including don’t feel comfortable makpaper literature, an ing the sale we simply will not. exclusive portal on our If the customer refuses to tell website for retail partners, us where they’re setting their one-one-one discussions show off, we also will refuse at tradeshows and visits the sale.” from our merchandising One point of concern that team,” Bialek raises is related to the legalization of cannabis and how retailers must be aware if a customer is under the influence of not only alcohol, but of drugs as well before selling fireworks to them. “While the ultimate responsibility for safe use is with the user, the retailer has to ensure the customer is of legal age and sane and sober mind before completing the sale,” says Bialek. Much of this information is covered in Bialek’s Retailer Handbook and other important literature he offers his retail partners free of charge. “We offer training to retailers on various industry rules and regulations, as well as keys to success, in a variety of forms, including paper literature, an exclusive portal on our website for retail partners, one-one-one discussions at tradeshows and visits from our merchandising team,” says Bialek. “Understanding compliance leads to retailer success and our success.” Bialek says he spends over 50 per cent of his time answering questions about regulations and compliance. “As a supplier and niche expert, I feel a moral obligation to provide as much accurate information as possible to a retailer.” Bialek adds, “Plus, it’s rewarding to work with them as partners

1 Research your county bylaws for firework storage and sales, including special insurance and special permits.

2 Stand out – have posters, flags and banners set up prominently outside and inside of your store to enhance awareness.

3 Always have stock. Never run out. Build WOW displays in high traffic areas to draw and drive sales.

4 Have a fireworks expert at your location with an outgoing and charismatic personality to educate consumers on the different effects, their duration, and best placement options.

5 Have Fun! Show excitement and liveliness while closing a fireworks sale. What starts as a $49.99 purchase can end at a $649.99 with the right sales pitch and attitude! And at 50 per cent margin every sale is making your bottom line! Source: Jaki Parker, Home Centre manager, North Corridor Co-operative & Boyle Co-op Home Centre.

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in developing their strategy for success.” that we get Bialek also warns retailers of counterfeit products “Many customers may that might not come with require some guidance with their fireworks appropriate quality control purchase. Offering and safety measures and your knowledge that the transportation of will enable them to fireworks, which is highly make an informed regulated with specific decision, have a good training and certification, experience with their should not be attempted fireworks show and without going through the proper distribution likely come back again for more.” channels. Planogram Profitability

One of the keys to success is knowing your audience, target consumer and category trends impacting your profit potential. Given their high (50 per cent plus) profit margin and limited window to sell, the opportunity to maximize profit is appealing if done well. “The average purchase is large enough

convenience stores adding fireworks to their line up to increase their per sale rates,” says Raynault. Given that fireworks are commonly tied to certain occasions and times of year, retailers could consider a customer friendly display that promotes a bundled occasion. For example, if you sell balloons, greeting cards and other party favours, add fireworks to the mix and you’ve now bundled an appealing celebration for any event. Bialek advises retailers to know their products and ensure they have sufficient inventory. “Many customers may require some guidance with their fireworks purchase. Offering your knowledge will enable them to make an informed decision, have a good experience with their

fireworks show and likely come back again for more.” In an effort to be deemed your local and preferred fireworks provider, consider sponsoring or making a donation towards a community fireworks display. A show of community spirit and support can go a long way. As stated on the CNFA websit:, “fireworks act as a vital supplemental income to retail stores across the country. Fireworks bring joy and happiness to the consumer and contribute to the overall sustainability of the retailer and in turn the economy.” Meline Beach is a Toronto-based communications practitioner and frequent contributor to Convenience & Carwash Canada. In addition to freelance writing, Meline provides communications and public relations support to businesses across Canada. She can be reached at www.mlbcomms.ca.

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Down On Your Corner Down on Your Corner is a new regular feature to Convenience & Carwash Canada. We know there are many great stories out there and we would like to share yours with our readers. Let us know about your news – whether it’s a new program, a big contest, a re-design or new look – whatever is happening with your business, by sending an e-mail to editor@convenienceandcarwash.com for editorial consideration in this section.

Jack Rabba (left) is all smiles with Mississauga Mayor Bonnie Crombie and former executive director of the Mississauga Food Bank, Chris Hatch, during the 2017 Food Drive Wrap Up

Rabba Fine Foods renews its partnership with the Mississauga Food Bank for 2019 Rabba Fine Foods has renewed its partnership with the Mississauga Food Bank for another year. The announcement was made by Jack Rabba at the launch of Mayor Crombie’s Holiday Food Drive on November 24, at Light Up the Square 2018 at Mississauga’s Celebration Square. “During the holiday season, it’s particularly important to take stock of the state of our neighbourhoods and those in need in our communities,” says Jack Rabba, CEO and founder of Rabba Fine Foods. “Whether it’s through food and monetary donations, or lending a helping hand in the community, everyone should remember those less fortunate and give back, especially companies.” Rabba’s partnership with the food bank extends back to 2007 and will now continue into 2019. Rabba is one of the top sponsors of the organization, and will proudly provide support for the food bank’s upcoming spring and Thanksgiving campaigns. “It’s our vision to create a Mississauga where no one goes hungry,” says JP McMillan, director of Development at The Mississauga Food Bank. “We’re grateful for partners like Rabba as we work to achieve this vision. Thanks to the support they continue to provide, hungry neighbours across our city will now have access to healthy, nutritious meals when they need them most. We look forward to continuing our partnership with Rabba as we fight hunger in our community together.”

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By Barbara J. Bowes

Cannabis in the Workplace Clearing the Haze

As you know, the long Many are asking about the nature of awaited cannabis potential employee challenges that legislation is finally here. cannabis may bring to small operators such as the readers of Convenience and However, not only is there Carwash Canada. There are questions excitement in the air for regarding cannabis prescription users but there is also medication in the workplace and how plenty of confusion and this should be handled. There are frankly, downright fear questions about the level of extra work on the part of many small required to monitor cannabis use and business employers. frankly, many small business owners

are asking what is cannabis versus marijuana? In my opinion, this so called cannabis revolution does indeed have several elements of implementation that do bear addressing. This is because an employer’s most important focus must be on the safety and productivity of employees and the safety of customers. So let’s start with a definition. First of all, cannabis is simply another name

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for marijuana, all of which comes from cannabis on your signs as well. isolate the employee by sending to the cannabis plant. The plant contains Assess your jobs – in reviewing your another location, are you breaching hundreds of chemicals but the one paid positions, the employer needs to their privacy? All of these are serious most attention is tetrahydrocannabi- examine if there are any safety sensitive questions but no matter which way you nol (THC) which is a psychoactive drug positions where performance can look at it, the employer has the duty to that causes users to experience a high impact the safety of the employee and/ protect the safety of all employees. Each or stoned feeling. Smokers will feel the or others. For instance, if an employee is situation will have to be worked out effects immediately and if eaten, users using a forklift to move materials, what individually. will feel the effects in approximately is the potential danger that would be 30 minutes. The feelings last approxi- created by impairment? Analyze your Fit for duty – whether your mately two to six hours and may well jobs for the different requirements for employee uses medical cannabis or is impact one’s ability to work. performance such as lifting 50 pounds, a recreational user, the biggest issue No matter what type of cannabis speaking clearly, and operating your for employers is fit for duty. This is used, individuals will experience machines correctly. Any time you see a means employers need to be very changes in perception, they may ex- problem with an employee not carrying aware of whether or not the employee perience short-term memory loss, de- out their job function appropriately, is physically, mentally and emotionally creased motor skills, red eyes, and anxi- stop, pay attention and assess. able to perform the essential tasks of ety. In some extreme cases, their job in a safe manner. You need they may experience paraMedical marijuana to look for impairment of motor skills, noia. All of these different – individuals are using hypersensitivity and an inability to results can impact an indicannabis by prescription concentrate. The challenge over all vidual’s ability to carry out for chronic pain, eating is that the employer needs to rely on their job. disorders, mood disorders, observation to determine possible As mentioned earlier, migraines and sleep impairment. business owners need to disorders. If your employee pay attention to the safety is using medical marijuana, Drug testing – currently there of employees and their they must disclose their use are limited tactics for immediately customers. So the issue and provide a prescription. determining impairment from cannabis boils down to this quesAs an employer, you have the on the job. And, employers need to know If your employee tion. Is the individual fit right and responsibility to that pre-employment and random drug is using medical for work? In other words, contact the physician to get testing is not permissible in Canada. In marijuana, they no matter the impairment, an outline of the impact on cases where you request drug testing be it cannabis or alcohol, must disclose their the employee. However, this due to evidence of cannabis, it may use and provide a can the individual do their is a tricky area because if an take several weeks for results and it is a prescription. job safely? Are they proemployee has a diagnosed costly endeavor. Rely on observation for ductive and engaging in medical condition, you must immediate attention and action. the required performance? accommodate them to the And, in non-sensitive safety workplaces, best of your ability as this is Policy upgrades the issue may relate to the creation of a human rights issue. – take time to review your safety issues with respect to other emhuman resource policies to ployees or customers. Privacy and determine if your current So what should the business owner confidentiality – one of the policy is broad enough to know? The following will provide some tricky issues that might arise be inclusive of cannabis basic guidelines for you. is where an employee using related issues. If your policy medical cannabis should applies to the use of and/ Understand your legislation smoke or vape? Questions or under the influence of – every province is different with respect have already been raised alcohol, then make this to the legal age to use cannabis. Know about the social issue of more inclusive by adding also that smoking cannabis in public potentially contaminating drug and substance abuse as Employers will places is forbidden. While you may others with passive cannabis this notation will cover the need to establish already have no smoking signs around smoke inhalation when a policy about the use of cannabis. Be sure to your premises, be sure to ensure that individuals with medical identify what the employer physical presence employees and customers understand marijuana smoke in the considers impairment. of cannabis that smoking cannabis in and on your same area as regular smokers. However, you might also products in the premises is banned. Perhaps add no On the other hand, if you need to examine off-hour workplace.

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consumption because of the more lasting effects of cannabis. Do you have specific jobs where this consideration must be made? Keep in mind that fit for duty is a critical issue in this case. In addition, employers will need to establish a policy about the physical presence of cannabis products in the workplace. The legislation places limitations with respect to how much an individual can carry but as an employer, you can restrict the presence of cannabis in your workplace similar to a no alcohol policy. Some professions for instance are prohibiting use of cannabis up to 48 hours before arriving at work. Student employment â&#x20AC;&#x201C; as a small convenience store and carwash, you will typically be hiring summer students. With this in mind, employers need to know the age at which young people are allowed to smoke cannabis.

But, be sure during your new employee orientation that you explain all of your policies and the impact of inappropriate behavior at work. I am sure many employers feel like they are standing in quicksand as this new cannabis legislation is implemented. However, to keep it simple, think about alcohol in the workplace, focus your attention on fit for work and ensure all of your employees come to work ready, are

able to work and that they continue to be fit for work at all times. Barbara J. Bowes, FCPHR, CMC, CCP, M.Ed., is president of Legacy Bowes Group, the author of seven books, a radio personality, speaker, an executive coach and workshop leader. She can be reached at barb@ legacybowes.com.

During your new employee orientation that you explain all of your policies and the impact of inappropriate behavior at work.

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By Bob Chrismas

Selling Cannabis

AS OF OCTOBER 17, 2018, AFTER MUCH DEBATE AND ANTICIPATION, POT BECAME LEGAL IN CANADA. CONVENIENCE STORES, BEING THE MOST FORWARD FACING AND ACCESSIBLE DISPENSARIES OF OUR MOST POPULAR PRODUCTS WILL EVENTUALLY BE IN THE FOREFRONT OF CANNABIS DISTRIBUTION. AS SUCH, THEY WILL BE PIONEERS IN PRODUCT HANDLING AND SALES. While the debates around all aspects of cannabis distribution can be exceedingly complex, they are quite

simple. From a policing perspective, the complexity is around impaired driving and how evidence must be collected and presented for court. The selling and distribution have been of much less concern, in particular, because Canadian emergency services have had their hands full trying to mitigate the methamphetamine (aka meth) crisis. Cannabis, while it is considered by many as a gateway drug, and certainly has negative health implications, is relatively benign compared to the harsh street drugs and alcohol that fuel violence and street crime across Canada. Cannabis distribution is highly regulated, albeit differently in each province. Those who wish to profit from its distribution will have to meet high bureaucratic demands that are spelled out in their jurisdictions. What is less clearly defined are the questions about how businesses need to harden their security or be prepared for additional threats of crime resulting from cannabis handling. Increased threats of crime will not be from cannabis induced fits of rage and violence, in fact, cannabis will generally mellow people out. The rage and unpredictable violence come with the growing menace of meth and related street drugs. Tragically, methamphetamines are cheaper to produce than many other street drugs, cheaper to buy and are highly addictive. Once addicted, after even one or two doses, the rate of survival is very low. What store owners need to be concerned with is people on meth seeking anything valuable that can be converted to meth, Cannabis being one of those valuable products, is popular and easy to sell in the black market. Cannabis will take its place along with cigarettes, as a valuable black market commodity, and store owners will have to handle it

accordingly. The introduction of cannabis to our stock is a good reason for every dispensary and store to evaluate their security infrastructure and procedures, including consumption policies for employees. As for security, some important questions that come to mind include the following: (1) How is your relationship with your local constabulary? These contacts and relationships are important and require maintenance; police officers retire and transfer, and when you have a serious issue, you want to have a current and engaged officer to talk to. (2) Have you reviewed your physical security features, keeping in mind the principles of crime prevention through environmental design? Have the shrubs grown to the point of obstructing a view from outside that could deter thieves or robbers? Are the lights well placed and working? Do your security cameras work? (3) Are your security procedures up to date, and do your employees know them well? An important aspect to consider is appropriate training for all employees on the relevant details of the Cannabis Act. It spells out how cannabis must be handled for sale, in particular to keep it safe from criminals and from youth. People 19 years or older (18 in some provinces) can now possess up to 30 grams of cannabis legally, dried or equivalent in non-dried form in public, share up to 30 grams of legal cannabis with other adults, buy dried or fresh cannabis and cannabis oil from a provincially-licensed retailer, and can grow regulated amounts. A fourth major consideration is human resource policies to account for drug use in the workplace. Illegal drug and alcohol policies will need to include cannabis use. Managers must be able to recognize the signs of impairment. Secondly, understand how to assess fitness for work, and

how to respond legally if an employee is deemed unfit for work. This can be tricky if the employee has a legitimate medical prescription for consumption. Also, have you considered if cannabis consumption will be allowed on the premises; for example will designated smoking areas be used, does second hand smoke affect others adversely and what it the property ownerâ&#x20AC;&#x2122;s responsibility in that? Criminal offences related to providing cannabis to youth carry maximum penalties of 14 years in jail. These include giving or selling cannabis to youth, using a youth to commit a cannabis-related offence, and restricting promotion and enticement. The Cannabis Act prohibits products that are appealing to youth through packaging or the way they are displayed or accessed. For example, sale in vending machines is prohibited. Imagine when us baby boomers were growing up if we could have bought beer form a vending machine? Penalties for promoting cannabis and making it available to youth can include up to $5 million fines for corporations. Many of these issues will have to make their way through the courts before a body of common law is established; however, I would not want to be the one having to pay the legal bills and fight it out in court. An ounce of prevention is worth a pound of cure.

Bob Chrismas, Ph.D., is an author, scholar, consultant, passionate speaker and social justice advocate, police professional with internationally recognized expertise in community engagement and crime prevention. An advocate for social reform, he has written and speaks extensively on innovative trends in policing, community partnership and governance. Visit Bob at: BChrismas.com.

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By John Gibney

Things to Consider When Investing In a Vehicle Wash Water Recycling System

Ty p e s o f W a t e r S y s t e m s i n t h e Ve h i c l e W a s h I n d u s t r y :

REUSE

R E S T O R AT I O N

This system utilizes three or more settling tanks to settle out most of the solids via gravity. From the last stage of the settling tanks water is pumped back to the wash equipment for re-use. The water this system delivers contains suspended solids and all the chemicals used in previous washes. In warmer weather, when this water is re-used, it will contain an odour – a rotten egg smell that is a gas given off by the natural, anaerobic microbes in this water.

A water restoration system utilizes the same settling tanks as the re-use and reclaim systems. When the water is pumped from the last settling tank, it’s sent through hydro cyclones which cyclonically separate any remaining solids down to five micron. The wastewater is aerated, which creates an environment where aerobic microbes are present. Aerobic microbes are 90 per cent more aggressive in consuming chemical waste in the water. When aerobic microbes consume waste in the water they give off a CO2 gas, which has no smell so odour is never an issue when the water is reused. In the last step in a restoration system, the wastewater is sent through a biologic chamber where active, aerobic microbes are grown to consume the chemicals in the water. With the chemicals removed, the water has been restored and can be re-used in all functions in the wash, with the exception of spot free rinse water. One hundred per cent of the water captured into this system can be re-used.

RECLAIM

In a reclaim system the wastewater is sent through a series of settling tanks like the re-use system to settle out the heavy solids using gravity. When the water is pumped out of the last settling tank the water is processed through some form of filtration or cyclonic separation to further reduce the solids to a micron level. This water is then treated with ozone, UV, zinc, or copper oxide to kill the natural microbes in hopes that the water won’t smell when re-used. The water coming from a reclaim system still contains most of the chemicals used in previous washes. Used chemicals are not removed in a reclaim system so there are limitations as to where this water can be successfully re-used in the wash. The majority of the water system brands in the vehicle wash industry manufacture systems within this category.

RESTORED SPOT FREE

As technology has advanced, a new system has emerged that takes the restoration system one step further. A restored spot free system takes water from a full restoration system, processes it further then sends that water to a reverse osmosis system

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to produce spot free rinse water. This system now gives the operator the ability to use biologically restored water in all the stages of a wash. KNOW THE DIFFERENCE BETWEEN O Z O N E B A S E D V E R S U S A E R AT I O N BASED SYSTEMS

Ozone-based water systems inject ozone gas into the process water to mitigate odour and to chemically break down the used carwash chemicals. Ozone-based systems use ozone and/or hydrogen peroxide dosing to mitigate odor and breakdown used chemicals in the water. Using one or both of these substances kills off the very microbes that remove odor and consume used vehicle wash chemicals. Therefore, in ozone based the used wash chemicals still remain in the processed water. Also, ozone systems require ozone gas replenishment and parts replacements both of which can be quite costly. Aeration-based water systems infuse oxygen into the water to mitigate odor. The infusion of oxygen into the water aids in the conversion of anaerobic microbes to aerobic microbes. The byproduct of this conversion is CO2 (which has NO ODOR) and H20. Further processing sends the water through a biologic tank where the used wash chemicals are removed from the processed water. An aeration based water system is completely safe to operate and requires quarterly nutrients and annual aeration air filter change. BE SURE YOUR CHEMICAL S U P P L I E R F U L LY U N D E R S TA N D S CHEMICAL BIODEGRADABILITY A N D C O M PAT I B I L I T Y

Wastewater coming from a vehicle wash contains chemicals that are made up of cationic, anionic, and nonionic chemicals. Most chemicals used are biodegradable. However, the time it takes to biodegrade varies. It’s very important that chemical manufacturers know and understand the biodegradability and compatibility of their chemicals when used in a natural biological water restoration or reclaim system. Biodegradability of chemical components is classified by three terms. Readily Biodegradable The first classification is readily biodegradable. This means that the natural microbes present in the water can easily biodegrade the chemicals and turn them into CO2 gas and water. SLOW TO BIODEGRADE

The second classification is slow to biodegrade. This means it requires high levels of oxygen concentration in the water and time for the microbes to biodegrade the chemical components.

Slow to biodegrade components are difficult to use in a biologic treatment system, as there isn’t enough time to biodegrade them before more of the same components are added to the wastewater. This means the concentration of these components continues to rise until the system is overwhelmed. NOT BIODEGRADABLE

The last classification is not biodegradable. These chemical components cannot ever be used in a biologic treatment system. These are chemicals that will kill the microbes. The last factor that impacts the ability of bacteria to break down and biodegrade chemical components is whether the chemicals are anionic, cationic, or nonionic. Nonionic and cationic chemicals will readily mix together and be biodegraded by microbes. Anionic chemicals are not compatible with nonionic or cationic chemicals. When anionic chemicals are used, the resulting mixture is very difficult for natural microbes to biodegrade. F I G U R E O U T W H AT Y O U R S Y S T E M PAY B A C K W I L L B E

Once you’ve gotten quotes for a water recycling system, check your payback or return on investment (ROI). Typically manufacturers will do a cost analysis for you but if they don’t here’s to calculate out your ROI. First you need to find out what the city water and sewer costs are per measurable unit in your area. Cities measure a unit as either 750 gallons or 1,000 gallons which will be shown on the water and sewer bill. Once you know these you can calculate your annual water and sewer costs. A water reclaim system will save you 45 per cent of that cost, while a water restoration system will save you 85 per cent of that cost. Therefore to make the calculation, you would take your annual water savings and add that to your annual sewer savings to get your total annual savings. Divide the capital cost of the water recycling equipment and installation by your total annual savings, this gives your payback in years. After the payback in years of your capital cost, your total annual savings would drop to your bottom line as profit. DO A SITE VISIT

Once your selection process has narrowed to a brand or two, a site visit is often a great way to see what you will be purchasing. Most manufacturers will give you access to customers in your area so that you can go to the site and see the system in action. Ask questions of the wash operator. Take a look at the equipment. If you can get a sample of the water, do so. How does the facility look? Is the wash equipment and are walls clean? How’s the quality of the vehicle wash product that they are producing? Do your due diligence.

John Gibney is the vice president and general manager forAqua Bio Technologies, LLC., Darien, IL. He can be reached via email at jgibney@aquabio.co

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By Tania Moffat

New Wash in Newfoundland The Copper Stop is Baie Verte Peninsula’s first and only carwash.

Baie Verte is centrally located, along the picturesque northeast coast of Newfoundland. A remote

the mining and aggregate companies as well,” says Brad. Barker and Watkins spoke with Petro Service Ltd. who suggested they attend a carwash show in Toronto. The show offered them the opportunity to view some of the many different models and speak with Petro Service Ltd. about which one would best meet their needs.

mining community, it is subject to unpredictable Atlantic weather. Locals rely on the Copper Stop as a one-stop shop that remains open regardless of the weather. The Copper Stop is a gas station and convenience store with a restaurant attached, and very recently, Baie Verte Peninsula’s first and only Choosing the Right Wash “We chose to work with Petro Service Ltd. carwash. When the Copper Stop went up for for the new build. They were experienced sale a few years ago, business partners and very accommodating, helping us to Joy Barker and Brad Watkins saw the figure out exactly what we needed for our potential in the site. “It had a large par- climate and our clientele. After viewing cel of land with it which gave us plenty several models at the show, we were of room for expansion and development. drawn to the Washworld Razor and HighWe saw an opportunity to provide a car- Velocity Dryer,” Watkins tells us. The wash service not only for locals but for Washworld Razor is a solidly built wash and the added features the partners were looking for came standard with the model, saving them the extra costs of add-ons. Features that Brad and Joy were interested in included stainless steel parts, bigger blowers, standard tri-foam, and a wash that was easy to maintain. Because the Baie Verte Peninsula is home to numerous mining operations, the owners needed a carwash that was able to wash most models of cars as well as the large mining trucks in the area. The climate posed another problem, during the winter months excessive amounts of salt are used on the highways requiring a wash with stainless parts to prevent corrosion. Raising the Roof

The first step was to erect the building that would house the new carwash. Nuform Building Technologies in Vaughan, ON, manufactured and supplied this project with their CONFORM and RELINE products. “CONFORM wall assembly technology is attractive to carwash owners on many levels, but perhaps the most valued benefit is that our PVC forms and panels provide a superior envelope of

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CONVENIENCE & CARWASH CANADA

protection for the walls and ceiling of a CONFORM because they understand this car wash building. The CONFORM wall proven wall assembly will provide them assembly provides a load bearing, rein- with years of service life, without damforced concrete wall with prefabricated age or deterioration. We are very proud finished faces on both the exterior and to have worked with Joy and Brad in Baie interior walls. No further sheathing, Verte, and we wish them years of proscladding, paint or sealer is perity in their new building,” required on the façade or in- “The isolation of the adds Harding. terior of the building,” says site had to be taken The Nitty Gritty Details into account…Baie Stephen Harding, regional “The isolation of the site had Verte is a sevensales manager for Nuform Building Technologies Inc. hour, one-way drive to be taken into account prior to our installers from St. John’s.” The system minimizes the leaving as a return trip number of different conto get supplies would be struction trades required on site and shortens the construction time-consuming and costly. Baie Verte schedule allowing for a quicker startup, a is a seven-hour, one-way drive from St. feature that is especially attractive given John’s, the province’s capital, where the carwash technicians were located. Brad the site’s remote location. “Carwash buildings are purpose built, and Joy needed a model that was focused to process dirty cars on one end and de- on simplicity of use and care, as well as liver clean cars on the other. This is, of reduced maintenance and improved course, an extremely hostile environment system longevity and durability. We used for most conventional building materials. the invaluable advice offered from a sister Well informed owners regularly chose company of ours, JA Robinson, located Continued on page 42

The

NATIONAL ®

EXPO

TUESDAY, February 19

7 - 9 a.m. ...................................................................... “Get Up & Go” Buffet Breakfast OPEN 8 a.m. .............................................................................................. Scholarship Golf Tournament 8 a.m. - 1 p.m. ..................................................................................EDUCATIONAL SESSIONS: FEDERAL LEGISLATIVE UPDATE THE SPIRIT BRAND Rob Underwood, PMAA President Gerry Ramm, Spirit Brand President SCREENING, HIRING, AND RETAINING EMPLOYEES Laramie Sandquist, Federated Insurance, General Manager Risk Management Resource

10 a.m. - 3:30 p.m. .......TRADE SHOW OPEN with Buffet Lunch 12 - 2 p.m. ...................................................LADIES’ LUNCHEON: COMMUNICATING FOR RESULTS - From Conflict to Cooperation Marilyn Sherman, Front-Row Leadership

THURSDAY, February 21 NEW

THE RISK OF SKIMMING, and Best Practices to Avoid Fraud in the Work Place U.S. Secret Service

7 - 9 a.m. ............................................... “Get Up & Go” Buffet Breakfast OPEN

8 - 9 a.m. ........................................EDUCATIONAL SESSION:

ERIC FISHER, Valero Vice President of Wholesale Marketing & International Commercial Operations

FUTURE OF CONVENIENCE STORES Circle K

CHANGES IN THE RENEWABLE FUEL STANDARD and ETHANOL BLEND Max Hamel, Agenda Global Founding Partner 2 - 6 p.m. ..........................................................................................................TRADE SHOW OPEN 5 - 6 p.m. ..........................................................................Welcome Reception - on trade show floor

Go to www.wpmaexpo.com/ for complete schedule details or to register online

7 - 9 a.m. .................. “Get Up & Go” Buffet Breakfast OPEN 8:30 - 10 a.m. ................................................KEYNOTE SESSION: STEPHEN K. BANNON, Political Strategist and Media Executive NEW

Don’t forget to bring $20 Cash for a chance to win an “All Terrain Vehicle (ATV)”

! NEW

C-Store

WEDNESDAY, February 20

WPMA

9 a.m. - 12 p.m. ........................................ TRADE SHOW OPEN with Buffet Breakfast 11:30 a.m. ...... Raffle Drawing - For a Utility Task Vehicle (UTV) Purchase Raffle Tickets on-site

Subject to change

! p U e n Li n o i s s e Great S

February 19-21, 2019 Mirage, Las Vegas, Nevada

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JANUARY/FEBRUARY

CONVENIENCE & CARWASH CANADA

CARWASH CHEMICAL CARWASH OPERATORS HAVE CHOICES. The carwash chemical field is a competitive business and the wide array of choice available can be a daunting task. Following is information from some of the biggest names in carwash chemical and some you might not know of. Take a minute to read through each and if you really want to get the inside scoop from each, visit their websites and educate yourself. Advancements in the chemistry of car washing changes at a rapid rate and we want to help keep you current and providing your customers with the very best wash you can offer.

THE ZEP DIFFERENCE

We know how to clean cars. Since its beginning in Atlanta, Georgia in 1937, Zep’s focus has been to offer customers the widest selection of top-quality industrial cleaning products with superior personal service and professional technical support. Seventy-five years later, Zep continues to do it better than anyone else. The largest carwash chemical solution provider in the industry, Zep takes an innovative approach to our products and programs all with the intent to maximize the ROI of your professional carwash by helping you make money, save money and make your life easier. At Zep, we’re dedicated to helping you drive more revenue at your wash through

targeted marketing and merchandising, trusted consumer brands like Armor All Professional, Rain-X, Black Magic and Blue Coral, as well as employee training services to keep your staff educated and driving your revenue and goals. Our innovative technology, troubleshooting expertise, and water treatment and conservation solutions help save you money at your wash while delivering a positive experience to your customers. We’re here to make your life easier by offering the latest chemical innovation, application and dispensing efficiency, and sustainable products. Zep has the flexibility to meet the needs of full service, express exterior, in-bay automatic, and self-serve car wash operations across the country. Call us today to learn how we can help you! 877-326-9274 www.zepvehiclecare.com

JANUARY/FEBRUARY

DIAMOND SHINE

Diamond Shine is 100 per cent dedicated to commercial vehicle washing. Innovative chemistry, superior technical support and dedicated customer service raise Diamond Shine above the competition. Industry-leading chemistry provides superior performance and effective cost-per-car, leading to more profitable car washing. Diamond Shine’s complete series of premium chemistry specifically formulated for tunnel car wash systems is manufactured in standard (30gal), 2X (15gal) and Super Bullseye Concentrate (2.5gal) to deliver cleaner, drier, shinier vehicles no matter what delivery system you prefer from your carwash supplier. Ryan Cook Diamond Shine Inc. 1 (800) 843-7627 or (440) 585-1100 rcook@diamondshine.com www.diamondshine.com

WOLF DISTRIBUTING

Wolf Distributing represents the most recognizable and trusted brands in the professional vehicle wash industry. Backed by Zep, the largest provider of carwash products in North America, we provide more resources, and more choices to fine-tune exact requirements for your specific vehicle wash operation. Wolf Distributing offers ongoing service and timely seasonal adjustments to ensure you are always meeting your customers needs and maximizing your car wash performance. Our Zep brands include: • Blue Coral line, of highly effective, ecofriendly, cleaning products • Rain-X, the game-changing water bead

technology • Black Magic, head-turning, customer pleasing tire finishes • Armor All, reputable, high-performing protection and finishing products Wolf Distributing brings effective carwash products to address specific needs your customers have. If you serve a niche market or need a customized product solution—we can provide it. Contact goodrick@wolfdsi.com or mikeg@wolfdsi.com to discuss.

speed is increased, without having to change dilution.

TRANSCHEM TURTLE WAX

DILUTION SOLUTIONS/DOSATRON INTERNATIONAL, INC.

Discover the NEW Chemical Management System (CMS) from Dilution Solutions, a Dosatron International, Inc. company. Designed to give you total control, the CMS is truly the future of chemical management. Control exactly how much chemical is used on every car! No more venturi tips! The smart pump dosing technology allows you to set your dilution rate exactly where you want it anywhere from 20:1 to 5000:1! The economic variable frequency drive, water booster pump provides unchanging water pressure to the CMS and your applicators. No more wild swings in your city water pressure providing you full command, so the chemical coverage over the vehicle’s surface is the same, car after car. This unwavering water pressure gives you the foam consistency you want, no more varying from wet runny foam to airy foam blowing around your carwash. Individual water pressure regulators on each application allow you to set pressure where you want it. Foam wax a little lower pressure? No problem! Drying agent a little higher? Easy! The precision, aerospace grade needle valves allow you to quickly and easily adjust flow to each applicator when chain

Introducing True-Vue Chemical Management System from Transchem Group. Chemicals are the lifeblood of any carwash and cleaning cars consistently 365 days a year can be challenging. Whether you’re in need of a new chemical management system, your current system is no longer working, minimizing chemical issues or you need your usage and cost per car to be more visible, try the TRUE-VUE Chemical System. It may not be something you plan for, but similar to fresh water, your chemicals are a vital to generating sales. FEATURES • Snap-and-seal lid helps prevent contamination. • Drop-and-go chemical refilling process. • Visible volume scale markings on the tanks. • Color-coding system for ease of use. • Made with high-quality, durable HDPE plastics. • Floor or wall-mount option. • Compact space-saving system. • Monitor up to 22 tanks per location • Optional: Chemical monitoring system with real-time reports. Available sizes: 10 & 20 gal / 37.8 & 75.6 L True-Vue Chemical System is available in two models - standard and deluxe with - parts supplied. Both systems use the 2.5-gal jugs to fill the tanks with product. Contact: sales@transchem.com and the 1-800-263-9100

CONVENIENCE & CARWASH CANADA

of brilliant colors and captivating scents your customers will love. That’s why JBS means Just Better Soap. Contact us at (888) 745-0720

WARSAW

JBS INDUSTRIES

Weathershield chemicals for tough canadian winters WeatherShield environmentally friendly carwash products from Warsaw Chemical, provide premium protection for customer vehicles, especially in demanding weather conditions. Offering maximum water break, high gloss and shine protection, the line includes the technologically advanced Formula 567 WeatherShield Tri-Color Foam Polish, Formula 580 WeatherShield Drying Agent and Formula 573 WeatherShield All Season Total Surface Protectant for surfaces including paint, glass and chrome. Since 1941, Warsaw Chemical has provided over 200 Car Choice brand products internationally, as well as under private label. The company’s Car Choice products include products for self-service, automatic, and conveyor carwashes. Other products include pre-soaks, detergents, foam brush shampoos, clear coat conditioners and the MicroDrum ultra-concentrate packaging line. Many specialty items are available including whitewall tire cleaners, carpet and upholstery shampoo and auto fragrances. Green Line Solutions line of environmentally friendly products is also available. Contact us info@warsaw-chem. com or www.warsaw-chem.com and 1-800-543-3396

JBS Industries is a leading carwash manufacturer producing high-quality chemicals since 1979. We offer a variety of sizes and concentrates for all your carwash soap needs. Our product lines include detergents, drying agents, polishes, pre-soaks, protectants, sealants, tire cleaners, tri-foams, waxes, and more. We have been recognized worldwide for our product’s superior performance. Our newest line of products is COMPASS hyper concentrates. COMPASS is a full line of hyper concentrated carwash chemcals designed to reduce operator cost, storage and handling without compromising on exceptional performance. These highly efficient products provide an impressive show

MARK VII

Selecting the right chemical partner that offers the latest technology can successfully tackle local cleaning challenges. Regularly managing your chemicals is critical to creating happy customers and growing your business. We offer a high performance brand of chemistry that is specifically calibrated and programed to major brands of carwash equipment in the market today. The result is consistent cleaning quality that delivers a clean, dry and shiny car; which delights customers and keeps them coming back.

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FOR NEW CONSTRUCTION Stay in Place PVC Concrete Form System Rebar (if required) Concrete

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Electrical/Data Distribution Raceway Insulation Providing a minimum effective R-value of 22 for the wall assembly

INNOVATIVE, RELIABLE AND DURABLE BUILDING SOLUTIONS FOR ALL CONSTRUCTION MARKETS 100 Galcat Drive, Unit #2 | Woodbridge, Ontario Canada L4L 0B9 Toll Free: 1.877.747.9255 www.nuformdirect.com

JANUARY/FEBRUARY

Continued from page 37

in Winnipeg, MB. They had a lot of experience with Washworld products, specifically the Razor and provided their knowledge to us before and during the install,” says Heath O’Neill from Petro Service Ltd. The system the owners chose certainly offered more value for the same cost of other units. The wash is manufactured entirely with stainless steel parts including a stainless steel tank which will withstand salt corrosion. The Razor’s VS2 (vehicle sizing system) is a reliable and straightforward vehicle positioning system ideal for open wash bays like the one at the Copper Stop and does not require guide rails, floor treadles or T-bars. The system consistently measures the front, rear and sides of the vehicles to maintain the optimum cleaning distance. The energy efficient motors save on operating costs while sealed gearboxes eliminate the need for oil changes and reduced rolling resistance improves efficiency. With the mining vehicles in mind, the Power Tower Wheel Cleaner option with six nozzles per tower was incorporated to provide effective wheel cleaning for mucky vehicles as well as snow and ice buildups on rocker panels and running boards. In addition, the wash and dryers were raised by six inches to accommodate the undercarriages and wheels of the mining trucks. Ready for Business

The Copper Stop successfully opened their carwash in mid-November. “We are very

The wash is manufactured entirely with stainless steel parts including a stainless steel tank which will withstand salt corrosion. The Razor’s VS2 (vehicle sizing system) is a reliable and straightforward vehicle positioning system ideal for open wash bays like the one at the Copper Stop and does not require guide rails, floor treadles or T-bars.

impressed with how simple and maintenance friendly the system is,” says Watkins. “And, everyone is excited to have an automated carwash on the main highway running through town. Our customers love the convenience and amenities that the Copper Stop is able to offer.” Petro Service Ltd. and the Washworld team were happy to supply Copper Stop with its’ carwash needs. Washworld’s equipment is designed and built by carwash people, providing a unique insight to supply operators and equipment that is both technologically advanced and durable.

Tania Moffat is a freelance writer, editor, publisher and photographer. She has worked in the publishing industry for the last 15 years on a wide variety of B2B and consumer publications, both in print and online. You can connect with her through her blog www.chiccountrylife.com or at info@chiccountrylife.com.

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litres

ADVERTORIAL

CONVENIENCE & CARWASH CANADA

A WAVE OF NEW FUELING TECHNOLOGIES IS JUST STARTING TO SWELL ACROSS CANADA. Leading fueling systems provider, Gilbarco Veeder-Root, is rolling out a brand new set of field trials for its next generation of EMV-certified dispenser-based payment terminals. The new tech wave is also bringing in a new fuel dispenser, the Encore 700S. The E700S is currently being tested with FlexPay IV, the first PCI PTS 4.x certified CRIND, and now industry leading PCI PTS 5.x ready CRIND.

Gilbarco’s FlexPay IV not only supports outdoor EMV functionality, it unlocks an array of new features that optimizes your security upgrade investment. The Encore 700S gives retailers an enhanced security suite including secure lower door panels, custom locks, and door entry detection. FlexPay IV enables retailers to accept all forms of payment consumers are demanding including NFC, mobile wallets, end to end encryption capable and 2D barcode scanning; as well as future regulatory changes. FlexPay IV is designed to future-proof retailers by providing maximum flexibility and scalability to adhere to business growth. FlexPay IV also unlocks forecourt merchandising, giving retailers more power to reach consumers while they fill up. Using the Applause Media System, retailers can broadcast product advertisements that help drive consumers into the convenience store for high margin purchases. The upgraded CRIND also allows retailers to install bigger, more dynamic 10.4 inch colour screens in the dispenser to capture customers’ attention and enhance the overall fueling experience. The large colour screens feature audio, full motion video and couponing. Applause allows retailers to start a conversation with every customer. The interactive platform lets retailers choose content that’s relevant to them, while customizable promotions, surveys, and coupons drive higher-margin in-store sales. The system utilizes the same connectivity hardware and software required for EMV transaction processing. The FlexPay IV CRIND is equipped with a hybrid (chip and magnetic stripe) card reader, an encrypting PIN pad that includes secure CRIND electronics, and a new CRIND door. The secure electronics of the FlexPay IV CRIND are embedded in the encrypting PIN pad whereas they were attached to the display in the FlexPay EMV CRIND. This difference reduces the cost of maintaining and replacing the SPOT display in the field, and minimizes the number of CRIND components in scope for PCI-DSS audits and device tracking.

“FlexPay IV represents unprecedented technology integration from two market leaders, solving retailer challenges regarding payment security, media, and emerging payment technologies,” said Steve Moule, president, Gilbarco North America. Along with new payment security and forecourt merchandising options, FlexPay IV brings the FlexPay connect system. This allows retailer to establish high speed connectivity to the dispenser if not using Cat5/6 cable at their site. With this high speed connectivity, along with media retailers will get to experience the groundbreaking cloud-based solutions from Insite360. Retailers can gain greater control over visibility, inventory management and logistics with easy-to-use dashboards that can be accessed anywhere through the cloud. Retailers can monitor operations across all their sites to identify problems and deploy solutions. Thirty per cent of issues can be resolved in a matter of minutes to avoid downtime and costs associated with a dispenser. Additionally, Insite360 Encore allows users to update their dispensers remotely, which can save c-store owners hundreds of dollars annually. Insite360 will integrate with Encore security door sensors to react to security events set by the user. The user will be able to monitor, enable or disable certain capabilities in the dispensers in order to control access and use. If there is an attempt to access the dispensers, users are notified immediately. According to industry experts, more and more consumers are looking for more fueling options at the pump. With the advances of the Encore 700, retailers will get advanced blending options to offer more fuel varieties on the fuel island. To learn more about FlexPay IV, Encore 700S and the rest of Gilbarco Veeder-Root’s wide-variety of products and solutions, please visit www.gilbarco.com.

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By Ed Kammerer

Forecourt Insight

CONVENIENCE & CARWASH CANADA

The Best Ways To Keep Hanging Hardware Functioning Through Winter The next time you find yourself complaining about the cold weather and wondering when winter will finally end, you can take some solace from this thought: At least you’re not an O-ring, seal or gasket in one of the pieces of hanging hardware – nozzle, swivel or breakaway – at a fueling island. These components may be small, but they have an outsized responsibility when it comes to preventing nozzle, swivel and breakaway leaks and failures. The problem is that during the winter months – when temperatures can dip as low as -40ºC or colder in some parts of Canada – their ability to perform as expected is compromised. O-rings,

seals and gaskets work because they are constructed of materials that try to retain their shape. Therefore, when they are squeezed tightly between two parts, they fill the gaps and imperfections between those parts that would otherwise allow liquids to escape. However, when components that are designed to work in typical temperatures are used in extremely cold conditions they lose their pliability and aren’t able to fill the gaps and surface imperfections as easily, which can lead to the formation of leak paths in the nozzle, swivel or breakaway. Knowing how critical it is to keep motor fuels from leaking and equipment properly shutting off

when they are being dispensed, the manufacturers of hanging hardware have taken great pains to develop O-rings, seals and gaskets that are made of specialized elastomers that are able to maintain their physical properties even at extremely low temperatures. It would be true that these specialized parts can cost more than standard models, but there really isn’t an option if you want the nozzle, swivel or breakaway to keep working, knowing that the cost of a failure-induced fuel leak or, in the worst-case scenario, fire or explosion will be much more costly and damaging in the long run. Let’s take a look at the specific pieces of hanging hardware and what conscientious manufacturers have done to help ensure their continued reliable operation in extreme weather conditions:

JANUARY/FEBRUARY

Nozzle manufacturers have developed what are known as extreme cold versions of their products. These nozzles are designed beyond the ULC standard.

Generally, nozzles will operate safely for five years before needing to be replaced, with the remove-by date serving as a guide. Therefore, if your nozzle is in need of replacing and you know the harsh realities of winter are beginning to settle in, you may want to be proactive and replace the nozzle with an Extreme Cold model. Swivels

Nozzles

Nozzle manufacturers have developed what are known as extreme cold versions of their products. Keep in mind that the UL Canada (ULC) requirement for listing is only down to -40ºC. But we all know Canadian winters can drop below that threshold. These nozzles are designed beyond the ULC standard for use with winter fuel formulations and in temperatures as low as -54ºC. They are designed to prevent leaks, premature nozzle shutoff and, conversely, failure to completely shut off. They also maintain the operational benefits that denote a reliable, durable and versatile nozzle, including compatibility with gasoline, diesel and 10 per cent ethanol blends with no fuel flow allowed until the system is properly pressurized. Many of these nozzles with extremecold seals have been factory tested for more than one million cycles (again, well past the ULC cycle-test minimum of 100,000.) Fuel-site operators can also help ensure that their nozzles will last through the winter by paying attention to the nozzle’s remove-by date.

Like nozzles, swivels are under constant assault from the elements. Also like nozzles, swivels are in constant

motion during the fueling process and cold conditions can affect how they move, which can decrease their ability to perform properly. This challenge has been overcome through the creation of a swivel design that features two 360-degree planes of rotation and a straight, unobstructed flow path. These next-generation swivels can be outfitted with the special extremetemperature O-rings and seals for added protection when used in cold-weather locations. Again, look for

OPW NOZZLES WON’T LEAVE YOU OUT IN THE COLD! OPW ULc Listed Nozzles are Compatible to -54°C Tough, durable and reliable under the most extreme cold weather conditions. OPW XC Extreme Cold weather nozzles including the 11A®, 11B®, 7H™, and 7HB™ are ULc listed, compatible to -54°C. OPW…the brand that won’t leave you out in the cold.

www.opwglobal.com

CONVENIENCE & CARWASH CANADA

swivels from manufactures who design specific models to withstand below the ULC standard of -40°C. Breakaways

Since breakaways are static pieces of equipment, they are not as susceptible to the harmful effects of coldweather operation, but they still must reliably work in any type of weather. A recent advancement in breakaway design and operation is the reconnectable model. In the event that the breakaway should disconnect, such as during a drive-off incident, it can be easily reconnected through push-twist-click technology: simply realign the valve, push in and twist until you hear the audible click. This simplifies the reconnection process, which means less time spent in the cold by the operator, while also increasing safety since fuel flow is stopped automatically when the break away separates. Breakaways can also be manufactured with seals that can withstand -54°C temperatures.

breakaways to models that feature O-rings, seals and gaskets that have been tested and are compatible for use in extreme-cold temperatures beyond the ULC minimum threshold. The upfront cost may be a

bit more, but the peace of mind that is gained with the knowledge that there is a reduced risk of catastrophic breakdowns – and their resulting costs in downtime, service calls and part replacement – is priceless.

Women in Carwash™ are hosting a DRY T-Shirt contest.

WOMEN IN CARWASH

International Conference – Niagara Falls Canada APRIL 29–MAY 1, 2019

Contest Rules

Conclusion

You don’t have to be a Game of Thrones fan to know “Winter Is Coming!” And while we may not have to worry about the Night King conquering the living, we do need to worry about winter with its inevitable plummeting temperatures and bitter winds. These elements are here and the non-stop assault on the fueling site’s hanging hardware has begun. Site operators can help ensure that their hanginghardware systems will survive until spring by upgrading their nozzles, swivels and

carwash

PROMOTIONAL

CONTEST!

Ed Kammerer is the director of Global Product Management for OPW, based in Cincinnati, OH, USA. He can be reached at ed.kammerer@opwglobal.com. For more information on OPW, please go to OPWGlobal.com.

Women in

DRY T-SHIRT

How to enter: 1. When you receive your Women In CarwashTM t-shirt(s), send us a photo with you wearing them that captures something about what Women In CarwashTM means to you. Whether it’s funny, profound, avantgarde or just plain kooky, all entries are welcome! For those of you who have already registered, don’t worry, we will contact you for your shirt size(s) and gender(s). 2. Send us your photo(s) by March 15, 2019. How we decide on the winner: Women in CarwashTM staff will shortlist the five most compelling photos. Women in CarwashTM attendees will vote on their favourites during the event. What can you win–the prize! Full registration for the Women in Carwash™ 2020 event including flight and hotel up to a value of $1,000. Oh… and another free t-shirt. To register go to: http://www.womenincarwash.com/#register

Offering the best in soft-touch, hybrid and choices wash systems.

Offering a variety of cleaning solutions TITLE SPONSORSHIP featuring the

family of vehicle care products.

CONVENIENCE & CARWASH CANADA

By Dwight Rutledge

PHASE SEPARATION

Overcoming One of Fuel’s Greatest Quality Control Challenges with Economical and Simple Solutions WITH ETHANOL CONSUMPTION ON THE RISE IN CANADA, FUEL SITE OPERATORS NEED TO BE COGNIZANT ABOUT MAINTAINING A STRONG QUALITY ASSURANCE PROGRAM FOR ETHANOL BLENDS.

One of the considerations for a successful ethanol management program is preventing the distribution of an ethanol-blended fuel that has completed phase separation, which damages customers’ automotive engines. Here’s what fuel marketers need to know to keep their station’s reputation in good standing and customers happy. Ethanol Is Becoming a Bigger Player

According to a 2018 Biofuels in Canada report, ethanol consumption in Canada increased from roughly 1.7 million liters in 2010 to 2.85 million liters in 2016, accounting for over six per cent of fuel consumption in the gasoline pool. Additionally, beginning in 2020, some Canadian provinces will increase the amount of ethanol content required in their fuel blends to an average of 10 per cent.

Ethanol blends offer many benefits including reduced dependence on imported crude oil and gasoline, reduced greenhouse gas emissions and lower costs to consumers. Unfortunately, ethanol blends are susceptible to phase separation, a potentially damaging fuel quality condition that occurs inside an underground storage tank when water contaminates an ethanol-blended gasoline. As such Canadian fuel site operators need to know how phase separation happens, the potentially devastating consequences of dispensing fuel that has completed phase separation and what they can do to prevent it from happening at their fuel site. How Phase Separation Happens

Phase separation is a reaction that occurs inside the storage tank. When enough water mixes with ethanol-blended fuel in the tank, the ethanol absorbs the water molecules. This process creates water-saturated alcohol molecules that are too heavy to stay suspended in the gasoline solution and they fall to the bottom of the tank, causing the fuel being stored in the tank to separate into distinct layers. These layers include a gasoline layer

JANUARY/FEBRUARY

at the top and an ethanol-water layer along the bottom of the tank. The upper layer lacks ethanol, and the lower layer is rich in ethanol. The absence of ethanol in the top layer lowers the octane number of the fuel and if it is dispensed into a vehicle, it may cause knocking in an engine. An engine can’t run on the ethanol-water layer. Unfortunately, the ethanol-water layer is usually right near the pump’s intake tube. Phase separation is a process, with many factors influencing when the process occurs. That is to say, there are many variables that determine the actual point of separation. Water is the primary contributor to phase separation (without water, phase separation would not take place). Temperature is another key variable that influences the point at which phase separation takes place. Generally, as temperature of the fuel in the tank increases, more water is needed for phase separation to occur. The process is also influenced by other factors including: • Concentration of the alcohol in the fuel • Hydrocarbon content of the fuel • The presence of cosolvents in the fuel Water is particularly problematic because it can enter the fuel supply in many points along the way from the refinery to the distributor: • Enters fuel system through condensation caused by humidity • Rain and surface water runoff enters system during fuel transfers • Water also frequently enters through pipes or vents, spill buckets or gaskets, or loose fittings Maintenance and Prevention

With water being such a pervasive aspect of fuel management, establishing protocols for preventing the distribution of gasoline that has completed phase separation is essential to avoiding unnecessary mitigation costs, downtime and diminished customer loyalty. However, maintaining a strong quality assurance program that prevents the distribution of bad gasoline can be especially challenging for independent and non-traditional fuel marketers (petroleum is not their primary business) in Canada. Unfortunately, preventive maintenance is sometimes deemed a lower priority than in-store sales strategies. Further, convenience stores that aren’t guided by a corporate program don’t always value best practices for fuel system maintenance. For instance, phase separation can be detected in the tank utilizing special monitoring floats, sensors and tank gauges. However, some of these types of phase separation detection solutions are

Dwight Rutledge is business development manager at PetroClear, a Champion Laboratories brand dedicated to manufacturing fuel dispenser filters. He has more 35 years of experience in the petroleum-equipment industry.

CONVENIENCE & CARWASH CANADA

SPECIAL PHASE SEPARATION ALERT DISPENSER FILTERS ARE ENGINEERED TO DETECT AND REACT TO PHASE SEPARATION IN ETHANOLBLENDED GASOLINE THAT PASSES THROUGH THE FILTER.

known to trigger false alarms that shut the pump down (which would prevent the system from dispensing bad fuel). Fuel site operators frustrated by the service disruptions sometimes disable the systems safety checks, which puts the operator at even greater risk of dispensing bad fuel. Fuel dispenser filters represent a last line of defense against the distribution of gasoline that has completed phase separation. They are also a relatively economical solution. Special phase separation alert dispenser filters are engineered to detect and react to phase separation in ethanol-blended gasoline that passes through the filter. When fuel that has completed phase separation comes into contact with reactive chemicals in the dispenser filter, the filter’s super absorbent polymers expand to such a point that the flow through the filter becomes restricted. This slow flow prevents the bad fuel from being distributed and also alerts operators that there is a problem with the fueling system.

Conclusion

Fuel purchases seldom generate profits directly (in-store merchandise sales are the primary driver of c-store profits). But because fueling is one of the primary reasons why consumers stop at a c-store, fueling does have a significant indirect impact on a c-store’s overall bottom line. According to a 2018 survey of convenience store customers, a c-store’s reputation is beginning to play a larger role in a consumer’s decision to fuel at a particular station. Weak dispenser filtration maintenance can lead to serious product quality crises that put customer loyalty at risk. Canadian c-store operators who have dispenser filters installed in their dispensers and who support a regular filter maintenance program, will help their c-store promote a positive customer experience. The bottom line is that the more customers who choose to fuel at your fuel site, the greater your c-store’s chances for profitability in both the long- and short-term.

When Dependability Matters Advanced Petroleum POS Software

Wayne & Gilbarco EMV Pay-at-Pump Loyalty, Couponing, Gift processing Fuel and Merchandise discounting Remote Desktop support NacsXML interface PA-DSS Certified

Conexxus, PEI, IFSF, ACT Canada, CIPMA members.

www.BullochTech.com

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JANUARY/FEBRUARY

Winter is Coming Prevent EquipmentThere is Breakdownsno getting During Coldaround it! the Monthsharsh winter months are upon us! This can be a difficult season for many business owners, especially operating multiple locations. As the temperature

continues to drop, the sun sets a little earlier each night, and as frost becomes a consistent view in the mornings, now is the time to begin preparing and take necessary precautions so your business doesnâ&#x20AC;&#x2122;t freeze over. Many business owners can speak to the battle they encounter each year, as they struggle to combat the cold conditions to stay open, especially during below-freezing temperatures. Itâ&#x20AC;&#x2122;s only a matter of time before the streets and roads are filled with slush, snow, and salt. To stay above the competition, and most importantly, maintain safety within the business, there are four must-dos every business owner needs to be aware off to secure their operations, and ride out the coldest winter months with little to no road blocks.

By Tony Carrella

2019 PEI CONFERENCES! CONVENIENCE & CARWASH CANADA

FEBRUARY 6-8

PEI YOUNG EXECUTIVES WINTER CONFERENCE The Queen Mary • Long Beach, CA Come aboard the legendary Queen Mary for a ride you won’t forget. YE members ages 21 to 45 will board the Queen Mary to learn from industry legends, including confirmed panelists Joey Batchelor, Paola Bravo, Tom Dion and Dennis Rethmeier. Registration will open in November.

MARCH 14-16

SERVICE & CONSTRUCTION MANAGERS CONFERENCE Seelbach Hilton Hotel • Louisville, KY Make plans now to join us in Louisville for the event of the year for industry professionals. With a variety of roundtable discussions, networking opportunities and world-class speaker Randy Disharoon, you won’t want to miss this conference. Registration is set to open in early December.

MAY 1-3

PEI WOMEN CONFERENCE Saguaro Scottsdale Hotel • Scottsdale, AZ The annual conference provides valuable industry insight, career leadership ideas, and time to network with your peers. Between the PEI Women Executive session, roundtable discussions, and keynote speakers, there is something for YOU. Plus, plenty of opportunities to enjoy each other, the Arizona sunset or perhaps an optional tour. Registration is set to open in early December.

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JANUARY/FEBRUARY

Universal Procedures

IoT monitoring technology, like Energybox, will automate and simplify processes, providing users with critical real-time alerts, notifications and equipment diagnostics, enabling you to be proactive and eliminate catastrophic losses.

When your operation is a multi-unit, with hundreds of employees and many change-of-hands, having a universal procedure that everyone follows will allow the management team to have better control over the operations. Not to mention, a winterization plan will save money, promote sustainability, and save time. Itâ&#x20AC;&#x2122;s no surprise that the first freeze, many times, comes unexpectedly, so being prepared for that moment will allow your business to avoid downtime, and consistently service your customers. When owning multiple operations, in different cities or even countries, geographically, it can be challenging, if not impossible, to visit each location, daily or weekly, to ensure the procedures are being followed correctly. Today, there are many different technologies that provide a great deal of assistance that benefit business owners. For instance, an IoT monitoring technology, like Energybox, will automate and simplify processes, providing users with critical real-time alerts, notifications and equipment diagnostics, enabling you to be proactive and eliminate catastrophic losses. A universal system that can actively monitor many locations simultaneously across the globe not only offers a peace of mind, but it allows owners to monitor many locations and carefully plan out their site visits based on accurate and specific location needs.

Preventative Measures

It goes without saying that below freezing temperatures, can wreak havoc on equipment such as pumps, drives, and motors. Sustained freezing of equipment can cost operators tens of thousands in repair costs not to mention loss of relative revenues. Every piece of equipment demands to be carefully monitored and serviced so that it works to its optimal potential. The first, and most important step, to

prevent equipment failure, especially in cold climates, is to familiarize yourself with the equipmentâ&#x20AC;&#x2122;s ideal operating conditions and develop processes and procedures in accordance to the specifications. This step can be easier said than done, especially in a multi-location environment where you could be relying on hundreds of different people to execute this task. Multi-unit operators must automate processes and procedures as much as possible. Advancements in technology is simplifying the process by automating critical steps with customized alerts sent directly to the selected parties via email and/or text when the equipment is at potential risk or operating outside of its normal parameters. These days, this can be done at very reasonable costs, and in some cases as a service, thus limiting capital outlay by the operator.

Carwash

Many drivers rely on carwashes to keep their vehicles in pristine condition, especially during the winter months, to properly remove dirt and salt. A busy operating carwash might require a heated infrared system and insulated doors to prevent frozen water lines and ice buildup. There are several options for owners to choose from, including a forced air system, boilers, and in-floor heat. Regardless of what system an owner chooses, maintaining that the heating system is working properly is key. If the system breaks down, or the bay doors remain open, the pipes can freeze overnight if there is no flow and the water remain stationary inside the pipes. Fortunately, the market offers some great technologies that monitor in real time the status of heating systems, waterflow, ambient bay temperatures, and if the carwash bay doors are opened for more than a prescribed timeframe. A customized IoT monitoring technology system will not only alert the store personnel and regional management of critical scenarios but will also provide management and ownership with live

CONVENIENCE & CARWASH CANADAâ&#x20AC;&#x192;

historical tracking and remediation accountability. This type of alert system acts to prevent costly failures.

Prepare for Power Outages

Mother Nature is unpredictable, and snow mixed with icy weather conditions is unavoidable. Sometimes, a snowstorm can be so damaging that it leads to power outages. An automated system that provides alerts in real-time will give you the advantage of knowing

if a location has lost power, which is especially valuable if the loss of power occurs during closing hours. Another great option is to invest in an automatic generator. Within seconds of a utility power outage, an automatic generator will start and begin supplying power to important equipment, like a heating system to prevent equipment failure and damage. A universal protocol, maintaining optimal storage temperatures, and having a backup plan for unforeseeable situations, will save precious resources.

Tony Carrella is the co-founder and SVP at Energybox, the digital global leader that specializes in IoT monitoring and data analytics technology. To learn more about how to live track your key equipment performance in real-time, visit https://www. energybox.com.

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JANUARY/FEBRUARY

What’s New

OPW Introduces ElectroTite Dry Sump at 2018 PEI-NACS Retail Fueling Innovation features No Drill Dry Sump Technology Developed in the collaborative engineering labs of FlexWorks and Fibrelite, OPW’s latest tank sump innovation features no drill dry sump technology. The ElectroTite ships factory-installed with conduit ports and an electrical wiring junction box, which eliminates the need to install conduit entry fittings in the field. These have become notorious leak points in all tank sump applications. “The energy at PEI-NACS is incredible, which made this year’s show the perfect opportunity to officially launch the ElectroTite Tank Sump. This is the latest addition to OPW’s Watertight Wonders line of products that keep water out of your fueling system,” said Ed Kammerer, Director of Marketing and Global Product Strategy. “Initial reactions to our no drill dry sump technology was extremely positive in Las Vegas at PEI-NACS.” Extremely versatile, the ElectroTite is available in a wide variety of models to accommodate virtually any tank sump application. A few of the many innovative features and benefits include: • Sealed conduit threads on outside of sump – enter above water table. • UL-Listed, explosion-proof junction box allows space to reroute communication wires and loop additional sensors without entering sump. Junction box is also used for wiring seal off. • The “Kwik Wire” junction box is partitioned and allows for high voltage and sensor wires in same box. • Reduces the number of entry and leak points into sump. “Preventing water intrusion has been our biggest focus with the ElectroTite Dry Sump and our Watertight Wonders,” added Kammerer. “Our complete line of durable, watertight solutions has been engineered to put an end to water intrusion for good.” To learn more about the ElectroTite and OPW’s full line of Watertight Wonders, please visit opwglobal.com/watertight-wonders.

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JANUARY/FEBRUARY

Vehicle Wash Owners Report Water Cost Savings and Other Benefits Using Aqua Bio Technologies Solutions Vehicle wash owners without sewer using Aqua Bio Technologies’ 100 per cent reclaim products report water savings and other multiple benefits. Aqua Bio Technologies, LLC, a leading provider of biologic water restoration, water reclaim, rain harvest, odor control, and reverse osmosis systems, announced today that vehicle wash owners installing Aqua Bio solutions are reporting water cost savings and other benefits. A survey was conducted by Aqua Bio Technologies of their customers with no sewer connection at either an existing or new construction carwash location. Due to sewer being unavailable, the vehicle wash owners required a closed loop system at their car wash with 100 per cent reclaim potential. The feedback from vehicle wash owners, who selected Aqua Bio Technologies, revealed multiple benefits in addition to water cost savings. Chuck Howard, owner and CEO of Autobell Car Wash, Inc., initially didn’t have a sewer connection available at one particular store in a rapidly growing area. He needed a closed loop system to open the carwash. Previously, the company had been using a conventional reclaim recirculation system with cyclone filters and settling tanks, but a closed loop reclaim system was required. After exploring all the major suppliers to the carwash industry, Howard selected Aqua Bio Technologies’ solution. Currently, 33 Autobell Car Wash locations recycle water using Aqua Bio systems. “Our water quality with Aqua Bio is equal to or better than the water supplied by the local utility,” said Howard. “We now have the ability to wash cars using over 100 gallons of process water with only eight gallons of makeup water from the utility. We also have a clean wash bay and equipment equal to the fresh water system. Our favorite features using Aqua Bio are no odor, clear process water and low TDS,” concluded Howard. “We were building a new carwash at a location that didn’t have sewer,” said Stephen Wade, president of Oasis Car Wash Systems. “I considered several systems, but only Aqua Bio Technologies provided 100 per cent reclaim, quality equipment and service. We especially appreciate having clean water without any odor. The convenient online feature allows me to monitor the system remotely. Best of all, the location with Aqua Bio Technologies’ solutions installed operates without sewer and our water costs are a small fraction of our other sites. For us, I estimate the savings is between $1,000 and $1,500 per month at this particular location when compared to our other locations without an Aqua Bio solution in place,” concluded Wade. For more information, visit http://www.aquabio.co/ or call 877-881-9141.

Gilbarco Veeder-Root Offers Trade-In Program as Chevron and Texaco Drive Outdoor EMV Compliance Passport Program Gives Retailers Easy Transition to Reliable Payment Systems and Chip Card Acceptance Gilbarco Veeder-Root announced today an initiative to help Chevron and Texaco retailers transition as Chevron ceases support for certain competitive legacy systems, transitioning their network to outdoor EMV compliance. Gilbarco, in partnership with Chevron, is happy to offer retailers a special pricing program to switch to its proven Passport POS solutions. Retailers can simply turn in their unsupported POS system to save on future-proofed Passport solutions. Over 4,000 Chevron sites already use Passport and the system is trusted in all Chevron corporate stores with Gilbarco and Wayne fuel dispensers. Trading-in early can result in additional savings. Beyond superior service and reliability, Gilbarco’s superior technical experience gives businesses the most reliable path to outdoor EMV compliance. Gilbarco’s Passport POS team is currently working with Chevron to release outdoor EMV software in early 2019. Passport already supports indoor EMV capabilities. Passport is backed by real-world results with more than three million outdoor chip card transactions completed in 2018. “This program isn’t just about attracting retailers to our unmatched service and support or to our full suite of POS solutions,”said Eric Bagden, director of Retail Solutions, Gilbarco.“It’s also about providing a real roadmap to full EMV acceptance. Retailers who take advantage of Passport, take advantage of the edge we have created over every other outdoor POS solution on the market. We hope Chevron retailers look at this development as a strong opportunity to future-proof their businesses and protect their customers.” Passport’s touchscreen and intuitive design shrinks training time to 20 minutes or less. In some cases, new employees can even train themselves. Passport has more than 120 certified partners, allowing businesses strategic flexibility on everything from loyalty programs to price book and back office systems. Passport’s unmatched service offering ensures businesses are never alone with 24/7/365 U.S.based support. For more details on this special trade-in program, contact your local Gilbarco distributor or visit

CONVENIENCE & CARWASH CANADA

PDQ Manufacturing Introduces BayGlow Wash Bay Illumination System Lighting system designed to attract new customers and enhance the wash experience PDQ Manufacturing, Inc., an industry-leading manufacturer of in-bay automatic vehicle-wash systems, is pleased to announce the launch and availability of its new BayGlow Wash Bay Illumination System. The BayGlow system has been designed to be an eyecatching addition to any vehicle wash, as well as a possible replacement for traditional bay lighting, with the ultimate goal of increasing the entertainment value of the wash experience, along with wash revenue. The key design feature of the BayGlow is its multicolor light bars that are able to display numerous color combinations, flashing patterns or constant illumination that matches the wash’s brand image. The BayGlow lights can also be used to illuminate the wash bay even when it is not actively washing vehicles, which can serve as a way to attract customers to the wash. The BayGlow light bars, which are available in eight-foot sections, utilize an integrated mounting system that enables them to be installed in multiple configurations on the wash bay’s walls, ceiling or rails. The BayGlow lights can integrate seamlessly into PDQ’s existing LaserWash 360 Plus In-Bay Automatic and Tandem Surfline Soft-Touch In-Bay Automatic vehicle-wash systems. For additional information about the BayGlow Wash Bay Illumination System and PDQ Manufacturing’s complete lines of in-bay automatic vehicle-wash systems and accessories, please visit www.pdqinc.com.

CARDFREE Launches Order-Ahead Service via SDK Largest order-ahead provider opens up API for developers and existing apps CARDFREE, the leading mobile wallet platform for large merchants, announced today that it has opened up its order-ahead API for merchants, agencies and partners to develop via the CARDFREE mobile SDK. As a complement to the order-ahead service, the SDK also enables in-app payments including support for credit cards and digital wallet platforms. CARDFREE has become the largest order-ahead provider by volume to QSRs. The platform has enabled more than $600,000,000 in transactions and accommodates close to 200,000 calls per minute during peak traffic. The company’s order-ahead service was designed to handle heavy volume, complex menu structures and capture rich SKU level data. This service is now available via SDK to any restaurant, convenience store or grocery store and can be integrated into any existing app or other channels. The order-ahead service is available as a hosted solution or as a perpetual license for merchants interested in maintaining an inhouse solution. “Order-ahead has become a must-have solution as consumers now expect the benefit of ordering and paying in advance to skip lines,” explained Jon Squire CEO and founder of CARDFREE. “We’ve seen demand not only from restaurants but also from grocery and convenience brands that want to increase prepared food volume and deli sales. And unlike other order-ahead providers, with CARDFREE, merchant data is just that, the merchant’s to own and mine. Some merchants who jumped into this space early were eager to satisfy consumer demand and, frankly, got taken advantage of relative to who owns the data long term, as well as tokenized card information tied to accounts. CARDFREE has always worked to empower our merchant partners giving them 100 per cent access and ownership of their customer data.”

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JANUARY/FEBRUARY

Ad Index Aerodry Systems, LLC.....................................................9 AquaBio Technologies..................................................38 Bulloch Technologies Inc..............................................53 CoreMark Int’l..........................................................11, 23 Distribution Regitan.......................................................36 Erie Brush & Mfg Corp..................................................59 Franke Coffee Systems North America.........................15 Gourmet Chips............................................................ IFC Innovative Control Systems...........................................25 JUUL Labs................................................................. OBC MI Petro...................................................................57, 58 MI Petro.........................................................................44 Modernwash..................................................................45 Mondo Products.......................................................... IFC North Shore Tobacco....................................................50 NuForm Direct...............................................................40 Oasis Car Wash Systems........................................32, 42 OPW Fueling Systems...................................................48 P.D. McLaren Limited.............................................. 22, 31 Petroleum Equipment Institute......................................55 Reclaim Equipment Company......................................22 RockyView Industries......................................................6 Rush Vape.....................................................................28 United Distribution Network.......................................... 17 Wallace & Carey Inc......................................................20 Washtech Vehicle Wash Systems.................................58 Washworld Inc...............................................................35 Western Refrigeration....................................................12 Women in Carwash™....................................................16 WPMA............................................................................ 37 XpresSystems Inc.........................................................46 Scholtens Inc................................................................. 57

REACH DIVERSE NEW MARKETS ADVERTISING TODAY!

Convenience & Carwash Canada in partnership with Women in Carwash™ invite you to continue a strong Western Canadian tradition that the Western Convenience Stores Association has hosted for the past decade: The annual Western Canadian charity golf tournament. Proceeds from this year’s tournament will go toward the development of Cstorenet – a new online portal initiated by the President of the WCSA and designed to serve as a new, modern hub to support business exchanges and networking, product introductions and market development, and to strengthen the industry’s identity to support more potent government advocacy. Says Andrew Klukas, President of the WCSA, “This use of golf proceeds will work in the best interests of the industry as the development and launch of Cstorenet will overcome the challenges posed by Western Canada’s vast geography and help strengthen the business environment for retailers, distributors and suppliers across the region.”

The Links of GlenEagles Golf & Country Club Cochrane, Alberta

golf tournament JUNE 27, 2019

FOR INFORMATION & TO REGISTER CONTACT: For advertising information and rates contact: Cody Johnstone at 416-838-4674 or email: codyj@convenienceandcarwash.com

ANDREW KLUKAS andrew_klukas@shaw.ca Phone: (778) 987-4440

BRENDA JANE JOHNSTONE bjjohnstone@convenienceandcarwash.com Phone: (204) 489-4215

CONVENIENCE & CARWASH CANADAâ&#x20AC;&#x192;

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JANUARY/FEBRUARY

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