Convenience & Carwash Canada march apr 2019 by edge advertising

MARCH | APRIL 2019

Canadaâ&#x20AC;&#x2122;s most read Canadian owned and operated Convenience, Retail Petroleum and Carwash Publication

STRATEGIES TO INCREASE CARWASH PROFITS PAGE 57

WOMEN IN CARWASH: INSPIRING STORIES PAGE 09

GRAB-AND-GO COFFEE PAGE 12

WHY SUMPS ARE NOT CREATED EQUAL PAGE 19

HEALTHY SNACKS PAGE 25

REFRIGERATION EQUIPMENT PAGE 35

POS CONTINUES TO EVOLVE PM41670539

PAGE 40

THE FLOATING C-STORE PAGE 61

50 th

MARCH/APRIL

CANADA’S VEHICLE WASHING CHEMICAL & EQUIPMENT SUPPLIER Protecting The Environment

INDUSTRY LEADING: • Touchless products • Packaging • Car Wash Equipment • Chemical Monitoring • Service

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Women in carwash

WOMEN IN CARWASH International Conference – Niagara Falls Canada APRIL 29–MAY 1, 2019

In the ever changing and competitive landscape of the carwash industry, women are quickly becoming an integral part of successful carwash organizations. Their impact and leadership can be found in many facets of a carwash organization – from ownership to site management. Convenience & Carwash Canada magazine will recognize and celebrate these women by hosting the first ever Women in Carwash Conference.

FOUR DYNAMIC EVENT SPEAKERS! Dr. Peter Hansen: The Joy of Stress Nancy Schmautz: DISC Personality Testing TITLE SPONSORSHIP Workshop Azadeh Yaraghi: Your “ONE IDEA”– Offering the best in The Key to Your Success soft-touch, hybrid Gary McDougall: Offering a variety and choices washof cleaning solutions Constructive Conflict featuring the systems. Management–Dealing with Difficult Clients Strategic Conflict Management family of vehicle care products.

FOR EVENT DETAILS INCLUDING SPONSORSHIP, PLEASE CONTACT: Brenda Jane Johnstone phone: 204-489-4215 email: bjjohnstone@convenienceandcarwash.com Andrew Klukas phone: 778-772-3057 email: andrew_klukas@shaw.ca

CONVENIENCE & CARWASH CANADA

Cover Story

Petroleum and Carwash

Industry News

Instore and Nutrition

57 47 10 12

Three Effective Strategies to Increase Carwash Profits

Putting the Foam in Foaming Brush

Hockey Cards Help Build Trust and Prevent Crime

Publisher’s message Happy Spring! At least we’re pretty sure spring is coming soon.

Editor’s message Invest Time in Reading

Forecourt Insight – Why Sumps are not Created Equal

Carwash Equipment Manufacturer’s chart

CICC – One Industry. One Council. One Voice

Women in Carwash™ Inspiring Stories

Grab-and-Go Coffee

Blueprint to Foodservice Breakfast – Eat & Energize

Feeding the Hunger for Healthy Snacks

Chill out with Frozen Beverages

Three Effective Strategies to Increase Carwash Profits

Keeping Cool when choosing Refrigeration Equipment

Cleaning Carwash Sensors

POS Continues to Evolve

What’s New

The Floating C-Store

Upcoming Events April 29 – May 1, 2019 Women in Carwash™ conference Niagara Falls, ON www.womenincarwash.com May 1 – 3, 2019 PEI Women Conference Saguaro Scottsdale Hotel Scottsdale, AZ www.pei.org/pei-women-conference May 13 – 15, 2019 The Car Wash Show™ 2019 Nashville, Tennessee www.TheCarWashShow.com

Cover photo credit: PDQ Vehicle Wash Systems

June 6, 2019 Maritime Golf Tournament Fox Creek Golf Club, Dieppe, NB hammoud@conveniencestores.ca Mike Hammoud (902) 880-9733

October 1 – 4, 2019 PEI Convention at the NACS Show Georgia World Congress Centre, Atlanta, GA https://www.pei.org/show

June 27th, 2019 9th Annual Western Golf tournament GlenEagles Golf & Country Club Cochrane, AB bjjohnstone@convenienceandcarwash.com Brenda Jane Johnstone 204-489-4215

October 21, 2019 Retail Convenience Awards Halifax Convention Centre, Halifax, NS hammoud@conveniencestores.ca\ Mike Hammoud (902) 880-9733

September 12, 2019 NL Golf Tournament Clovelly Golf Course, St. John’s, NL hammoud@conveniencestores.ca Mike Hammoud (902) 880-9733

October 22, 2019 Atlantic Convenience Expo Halifax Convention Centre, Halifax, NS Hind@hammoudconsulting.ca Hind Hammoud (902) 877-8132

MARCH/APRIL

Publisher’s Message

Happy Sprint!

At least we’re pretty sure spring is coming soon. What a great winter we have had. Temperatures across the country higher than normal, colder than normal, more snow, less snow, more rain, no rain and on and on. Executive director Chuck Space along with his team hosted an event that offered southern hospitality while providing open forum networking sessions. These open forum type of sessions were more like speed-dating for business with a twist. They were informal but provided the best opportunity to meet other owners and operators and learn from their experience. The tradeshow floor was big enough to host equipment to a smaller scale but was setup in a manner to provide more opportunity for one-on-one discussions. If you’ve never attended this event, mark it on your calendar for next year. This issue we invite you to connect with Sean Sportun is the manager of Security & Loss Prevention at Circle K Central Division to learn how Circle K and the SOO Greyhounds hockey club teamed up to create a local initiative to help curb the spike in crime with the creation of the Enforcement Edition hockey card program. Sunny, warm days make way for baseball, golf and days sitting on the dock of your bay and this issue we help you navigate through the vast array of Healthy Snacks, Frozen Beverages, and Refrigeration equipment. What about your carwash and fueling sites? Are they clean and ready for warmer days? This issue we offer you insite into cleaning your tips and increasing your carwash profits and don’t forget your sumps, they are not all created equal. Grab an on-the-go breakfast, and a quick coffee then sit back and enjoy a short trip with Carter Hammett on a journey along Tonlé Sap Lake and a look into the floating convenience stores of Cambodia. We encourage you to take a few minutes to call our advertisers. If you’re considering new products, new equipment or merely advice, these companies support our business, and we’d like you to help support theirs because your business is my business and without you and our valued advertisers, we would cease to exist. Our brand new website now provides space at the end of each article for you to post comments. If you’re reading Convenience & Carwash Canada online, please take a few minutes to tell us what you think and if you have a story that you’d like us to tell in our WashTalk our Down on Your Corner or any other feature, please send me an email. Enjoy the season and Happy Easter.

Brenda Jane Johnstone Publisher

Convenience & Carwash would like to introduce you to our new advertisers. Delcan Products – page 31 Mars Inc. – pages 16, 17, 60 Hilary’s Salesmaster Inc. – page 63 Hussman – page 36

CONVENIENCE & CARWASH CANADA

Editor’s Message

PUBLISHER Brenda Jane Johnstone bjjohnstone@convenienceandcarwash.com SALES Cody Johnstone Vice President, Sales 416-838-4674 codyj@convenienceandcarwash.com Brenda Jane Johnstone 204-489-4215 bjjohnstone@convenienceandcarwash.com Diana Signorile National Sales Media Solutions 403-607-8133 diana@convenienceandcarwash.com MANAGING EDITOR Angela Altass editor@convenienceandcarwash.com DIGITAL/SOCIAL MEDIA Cody Johnstone codyj@convenienceandcarwash.com DESIGN AND PRODUCTION Doug Coates, Edge Advertising Keith House, Ad Production EDITORIAL ADVISORY BOARD Ian Burton, Istobal Scott Findlay, Core-Mark Int’l Kim Hansen, MI Petro David Hoy, Peninsula Co-Op Andrew Klukas, WCSA Dave Watson, The Chamois & Convenience Store Ltd. CONTRIBUTING WRITERS Angela Altass Gerald Alvoet Meline Beach David Dougherty Jeff Elliott Carter Hammet Nicholas Kadysh Ed Kammerer Christopher McElroy Kevin McGrath Sean Sportun CIRCULATION James Gordon subscriptions@convenienceandcarwash.com WEBSITE www.convenienceandcarwash.com

Invest Time in Reading

We have some great articles in this issue so be sure to make time in your day to read them and take notes, for example, as David Dougherty shares some strategies for increasing carwash profits. He will give you plenty to think about as you work to maximize your business potential. We also take a look at the latest news regarding point-of-sale systems and how refrigeration equipment is evolving to meet changing trends. Snacks, breakfast and frozen beverages are often keys to attracting customers and, in this issue, we have articles dedicated to each of them. Carter Hammett takes us on an interesting journey to visit convenience stores in Cambodia, which might challenge your perception of what a convenience store looks like. In Canada, a retail owner probably wouldn’t be very happy to find a store clerk asleep on a hammock at the front of the store! This article makes for a very good read, especially for those of us who cannot get away and travel to have such experiences first hand. March and April are interesting months. March Break means people are on the go and some will be stopping at convenience stores as they travel. Spring is heralded in with the promise of nicer weather as people start to come out of their winter hibernation. It’s also a great time of year to take a good look at your site. How has it survived a harsh winter season? Does it need a revamping, or spring cleaning, to make the most out of business and attract those new customers who are ready to discover your store or carwash for the first time? Take an honest look at your business, inside and out, to see if there are improvements that you could make and don’t hesitate to ask your customers, especially your regulars who know you well, whether they see any areas that could use a bit of a tweak or tune up? Or, maybe there is a product they have been wishing you would carry or maybe it will just give them a chance to compliment you on what you are doing well. Enjoy the spring and the summer that lies ahead. It’s a wonderful time of year, especially in this industry! Angela Altass Managing Editor

REACH DIVERSE NEW MARKETS ADVERTISING TODAY!

PUBLICATION MAIL AGREEMENT No: 41670539 Return Undeliverable Canadian addresses to: Circulation Department 543 Borebank Street Winnipeg, MB R3N 1E8

For advertising information and rates contact: Diana Signorile at 403-607-8133 or email: diana@convenienceandcarwash.com

MARCH/APRIL

One Industry. One Council. One Voice. The Convenience Industry Council of Canada (CICC) is a new national organization that represents the interests of retailers, wholesale distributors and manufacturers. The founding board of the CICC, made up of retailers and wholesale distributors, have made several key decisions regarding the priorities of the council. The co-chairs, Bryan Robinson of Canadian Tire and Jackie Bellerose of Wallace & Carey are excited about

harnessing the power and reach of senior industry players. The CICC will focus on four pillars to guide the organization: Advocacy, Research, Responsible Retailing and Events and Awards. Just as convenience stores bring together communities, the CICC brings together the entire industry to protect the interests of the channel and grow the business of all stakeholders. “Our industry needs a strong, unified voice to manage and protect its reputation. The CICC is that voice.” said Anne Kothawala President and CEO of CICC. “Governments need to hear more about the importance of our industry. We will vigorously protect the interests of our members on several key files, including food and beverage regulation, packaging, payroll taxes, red tape reduction and transportation and distribution issues, to name a few.”. CICC also recognizes that market research and solid data analytics are critical in the success of any business. Facts and figures, trending data and forecasts help to inform members to make informed business decisions. The research will look at key metrics and category data focused on the channel. This information is not only critical to stay ahead of the curve, but it also underscores the economic significance of the industry, which is an important story for regulators to hear. The National Convenience Industry Summit will continue to be the premier event of the Canadian convenience channel offering exceptional learning and networking opportunities. This year’s event will take place in Toronto, Ontario on September 24-26, 2019 and promises to be the most impactful yet. Save the date now for this opportunity to meet with industry leaders and grow your business. “We believe in the role CICC plays to defend and grow our business in a coordinated manner while leveraging grassroots” - Stephane Trudel, Couche-Tard The CICC is a national, not-for-profit council that unites our members who put the needs of the customer first. We will advocate for the diverse and dynamic convenience channel by: • Representing their interests at the federal, provincial and municipal levels of government on issues affecting their business • Providing access to industry data, research and best practices to help them with critical business decisions • Hosting networking events and business development opportunities with leaders in Canada’s convenience retail channel • Managing and protecting the industry’s reputation and providing a place of community for our customers Please reach out to us with inquiries at info@convenienceindustry.ca.

International Conference–Niagara Falls Canada | April 29–May 1, 2019 This is the next segment in our Women in Carwash feature, introducing and celebrating women working within the carwash industry across North America. Following are stories of more inspiring women for you to enjoy.

Juliette Silver

CEO, Car Wash World/Panaram International My earliest family memories involve all aspects of the carwash industry. Growing up, my parents owned and operated three successful full service carwashes. My father was also a carwash consultant and started the business that I own today. I was fortunate enough to have a father that treated my brother and me as equals and made sure that as the daughter, I would still be afforded the same opportunities as my brother. I was the one who succeeded my father and took over the family business. As part of my carwash education, my father felt it was important that I attend

carwash shows, industry events and cli- During my tenure, we have grown treent meetings at a very early stage of my mendously, and I am proud to say that career. During high school, I worked in our company is now WBENC-certified. I all aspects of the operations. I worked am confident that this certification will at the carwash — so that I provide our company with Asserting my could understand how the many more opportunities. knowledge of facility operated — and the The presence of women the industry office, which manufactured in the industry has definiteand maintaining and distributed hot glass ly increased over the past client and vendor window cleaner, towels and 35 years that I have been relationships are washer extractors. Knowing in the business. Walking the most important that I wanted to continue in into a room full of men aspects of a this industry, I felt it was imcertainly can be an oversuccessful career in portant to study both comwhelming event, even for this industry. munications and business the most confident, self-asadministration in college. sured woman. Asserting my After graduating with a degree in both, knowledge of the industry and maintainI began working for our family business ing client and vendor relationships are and have been active ever since. the most important aspects of a successSadly, my father passed away four ful career in this industry. Any female years ago, and I took over our company in a male-dominated industry has to be and became president and CEO. I was knowledgeable and confident in order to definitely nervous to be a woman run- earn the respect of her peers. Believing in ning a company in a male-dominated what you are selling and having a great industry. There have been some ob- understanding of your product is imporstacles; however, I have been welcomed tant in this business. I have always found and mentored by many male colleagues. my male colleagues and customers go Continued on page 71

MARCH/APRIL

By Sean Sportun

Hockey Cards Help to Build Trust and Prevent Crime The game of hockey is a Canadian tradition, a national pastime, and a beloved part of our heritage that unites us all. So, in 2016 when the northern city of Sault Ste Marie, Ontario experienced a spike in crime – it only made sense to look for a way hockey could be used as a means to combat the issue. To ultimately build the trust between the police and the community, uniting them to work together for a safer city. After implementing Circle K’s highly successful Positive Ticketing Program, where police officers hand out coupons to youth they observe engaging in positive behavior, discussions between the Sault Ste Marie Police and Circle K’s Loss Prevention began on how to enhance the program. Putting a spin on the coupon program, they engaged the Soo Greyhounds Hockey Club (a major junior ice

hockey team in the Ontario Hockey League) to be a partner in the development of a collectable hockey card set, that would feature their players together with police officers. The cards would be funded by Circle K and handed out to youth by police as a new way to connect with the community. This was the beginning of the Enforcement Edition hockey card program. The partnership of all three of these brands together has created a unique opportunity to connect with the Sault Ste Marie community. Having police officers approaching youth with collectable cards of their local hockey heroes is a first step in trying to build relationships. It is through these relationships that help foster a sense of belonging, safety, and awareness of who police officers really are. The Enforcement Edition cards is now in its second

Finlay Thompson and Sean Sportun with Dash

CONVENIENCE & CARWASH CANADAâ&#x20AC;&#x192;

season and has been an excellent way to support the local community. The success of the initiative is based on the simple philosophy that recognizing and rewarding youth for good behavior will inspire and motivate others to follow suit. On January 9, 2019 at the Soo Greyhounds home game against the Sarina Sting, in front of a sold out crowd the initiative was officially launched. The launch was made even more special as the hockey club and fans welcomed back two of their players, Barrett Hayton and Morgan Frost from the 2019 Officer Sonny Spina and Chief Hugh Stevenson

Canadian IIHF World Junior Hockey Team. There are more than 800 packs of cards to be handed out, which can either be collected from officers patrolling the community or by attending local Circle K Stores. Circle K recognizes the critical importance partnerships hold in the prevention of crime and the positive impact such collaborative actions can have on protecting the vital interests of a community and building strategic relationships like this reinforces their commitment to community safety.

Sean Sportun is the manager of Security & Loss Prevention at Circle K Central Division.

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GRAB-AND-GO UPGRADING COFFEE 12

MARCH/APRIL

C-stores seek repeat business and greater market share with better, faster self-serve coffee options By Kevin McGrath

In the c-store and mini-mart retail space, there is nothing that drives repeat business and add-on purchases quite like getting a good cup of self-serve, grab-and-go coffee in the morning, or even throughout the day. However, in a crowded marketplace with coffee widely available from fast casual establishments through highend coffee houses, getting important details right – such as the quality and variety of creamer, as well as the speed of dispensing it – is essential. As such, the industry’s methods of cooling and dispensing creamer are becoming outdated as consumers increasingly seek the convenience and speed of on-the-go coffee options. For example, messy ice baths meant to keep coffee creamer cold are simply no longer acceptable. Nor are bulky dispensers that offer a limited selection of creamers and take up too much counter space. The same is true for small, personal sized containers of flavored creamer that take too long to open, and often encourage customers to take more than needed as they leave the establishment. Instead, proactive c-stores and mini marts are aiming for greater repeat business and market share by offering better,

faster self-serve, grab-and-go coffee options. Now operators are offering a wide selection of real milk, cream, and flavored creamers in compact, refrigerated countertop equipment that keeps quart-sized containers cold, fresh, and ready-to- pour as quickly as customers need. Out with the Old

options to typically only two flavors of creamer. When personal sized containers of flavored creamer are placed on the counter, customers can become frustrated by having to open and pour multiple containers into their coffee. Consequently, they often grab more than they need and walk out the door, which can lead to higher costs.

Traditional ice baths, where ice is dumped into sunken wells, can only keep bottles of coffee creamer cold when new ice is continuously added throughout the day and any excess water is manually removed. Failing this, the creamer can warm, leading to premature spoilage. When customers pull bottles out of the ice bath, they can splash water across the counter and floor, which creates more work for employees to clean up the spillage and prevent slip hazards for patrons. If large bags of flavored creamer are used in costly, mechanical dispensers, these bags tend to be bulky, consume far too much counter space, and limit

To entice customers with a quicker, tastier cup of self serve coffee, c-stores and mini marts are turning to compact, refrigerated countertop equipment that holds a wide variety of quart sized containers of milk, cream, and flavored creamer. Because these allow customers to quickly and cleanly serve themselves from bulk containers, these significantly reduce the unit cost of coffee creamer compared to traditional methods. One example, the Coffee Creamer Caddy from Creative Serving, a NJ-based manufacturer of retail countertop food

Better, Faster Coffee

CONVENIENCE & CARWASH CANADA

service equipment, holds and refrigerates up to eight different pint or quartsized bottles/containers/cartons of milk, cream, or flavored creamer. However, one challenge of reliably cooling a wide variety of bottles/containers of milk and creamer, it turns out, is accommodating the shapes and sizes of the bottles, according to Kevin McGrath of Creative Serving. “The bottles often have different shapes, sizes, and thicknesses, with different fluid consistencies, so require slightly modified cooling configurations to keep the contents cold,” says McGrath. As an example, he points to bottles of a popular flavored creamer, which has a concave bottom, so only the rim (not the center) is chilled, if cooled utilizing a cold floor. This makes it difficult to properly cool utilizing units with refrigerated floors. “Next to flavored creamer, you may have a quart of milk, low fat milk, or half and half in a cardboard container,” says McGrath. “Low fat milk freezes very quickly so you want to keep it off of the cold wall.”

To address these sorts of issues and allow easy pouring, more advanced countertop refrigerated units like the Coffee Creamer Caddy utilize riser systems that reliably cool while preventing freezing no matter the type of liquid, or shape/size of the container. “With a riser system, the containers lean up against the cold wall, and do not rest on the floor,” says McGrath. “This way even containers with irregular bottoms are thoroughly cooled but do not freeze, and pints and quarts are equally visible to the customer despite their size differences.” According to McGrath, the riser system can be tailored to accommodate any size and configuration of container up to quart sized, in accord with the c-store’s needs. Since milk, cream, and coffee creamers can quickly spoil if not kept at the proper temperature, refrigerated units with digital controllers can significantly improve the temperature consistency throughout the entire cold zone. This not only improves quality and food safety, but also

minimizes spoilage. When countertop space is an issue, such refrigerated units can be as narrow as 15 inches wide, with up to three cold tub dividers. More sophisticated systems also incorporate an on/off switch to ease use and facilitate periodic defrosting for maintenance. In contrast, many models require an operator to go behind the cabinet and unplug it in order to defrost. McGrath adds that the most convenient refrigerated units for customers also typically include a caddy on top that dispenses other necessary items, such as sugar, stirrers, straws, hot cup wrappers etc. needed for a great cup of coffee.

Kevin McGrath is a manager at Creative Serving (www.creativeserving.com), a NJ-based manufacturer of retail countertop food service equipment. For more information: Call 908-688-0800, Fax: 908-688-0718, visit www.creativeserving.com

Convenience & Carwash Canada in partnership with Women in Carwash™ invite you to continue a strong Western Canadian tradition that the Western Convenience Stores Association has hosted for the past decade:

The Annual Western Canadian charity golf tournament.

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Says Andrew Klukas, President of the WCSA, “This use of golf proceeds will work in the best interests of the industry as the development and launch of Cstorenet will overcome the challenges posed by Western Canada’s vast geography and help strengthen the business environment for retailers, distributors and suppliers across the region.”

Direct to store sales and merchandising provided.

golf tournament JUNE 27, 2019 The Links of GlenEagles Golf & Country Club Cochrane, Alberta Contact us Direct for Display Setup Specials!

FOR INFORMATION & TO REGISTER CONTACT: ANDREW KLUKAS andrew_klukas@shaw.ca Phone: (778) 987-4440

BRENDA JANE JOHNSTONE bjjohnstone@convenienceandcarwash.com Phone: (204) 489-4215

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MARCH/APRIL

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CONVENIENCE & CARWASH CANADA

WHATEVER YOU SERVE YOUR CUSTOMERS FOR BREAKFAST AS PART OF YOUR FOODSERVICE OFFERING, THERE ARE FIVE GOLDEN GUIDELINES TO FOLLOW FOR SUCCESS IN A CATEGORY THAT IS KNOWN TO BE PROFITABLE, WITH A 50 PER CENT PROFIT MARGIN POTENTIAL Breakfast means different things to different people. It could be something as simple as a pastry or bagel, something healthy as fresh fruit and yogurt or something as hearty as steak, beans and eggs. The range is far and wide, full and filling or light on calories. Ultimately, it is traditionally the break from fasting through the night. Consumed in the morning, breakfast provides the energy you need to kickstart your day. Whatever you serve your customers for breakfast as part of your foodservice offering, there are five golden guidelines to follow for success in a category that is known to be profitable, with a 50 per cent profit margin potential – if done right. These golden guidelines are simple and easy to follow, based on feedback from foodservice suppliers, C&G retailers and customers. All-day breakfast – expand your window of serving breakfast items

As the breakfast category continues to experience significant promotion and growth as an all-day occasion, many

By Meline Beach

Breakfast – Eat & Energize prepackaged, shipped frozen and often sold hot and ready to go, or in a refrigerated cooler ready to microwave. Varieties include ham, egg, cheese or sausage, egg, cheese on an English muffin; and sausage, egg, cheese on a biscuit. “Breakfast sandwiches are very popular and roughly sell in equal amounts,” says Vicenzino. “They are portable, easy to heat, and are the second largest selling foodservice breakfast in Canada – second only to coffee.” McCain features a variety of favourites in the breakfast category as well. In addition to their classic hash browns, McCain serves potato wedges, potato bites and French toast sticks. These items are preVariety of items on the go – pared, heated and served on location. hot, cold, baked in-store or “Our crispy triangle hash browns prepackaged Convenience is a c-store’s strength. The – a nostalgic, feel good comfort food – continue to perform extremely well,” intention to buy is greater than the notion says McCain Foodservice Director of to browse. Offering a variety of quick and convenient breakfast items for the on- Marketing Greg Boyer. “They’re well suited to the C&G channel because they’re the-go customer will make it that much cost-effective – the bigger shape means easier to secure a sale. they retain heat longer and therefore Technomic’s Q4 2017 C-Store have a longer hold time. Like several of MarketBrief reported that 21 per cent of our products, triangle hash browns can consumers said they would like to see be baked or fried so the operator doesn’t even more foodservice in the c-stores they need to have a deep fryer to offer them.” shop. Johnsonville Sausages, as a relatively Currently, Canadian Trade House new supplier to the Canadian C&G chansells a variety of breakfast sandwiches nel, has a line of both prepackaged and under their Hot Stuff brand. They’re suppliers and distributors view breakfast as an exciting opportunity that is relatively easy to execute at store level. “We feel the C&G channel can execute all-day breakfast as well as anyone and take advantage of the growth opportunity and continuous promotion by QSR,” says Karen Vicenzino, business manager at Canadian Trade House. “We are expanding our line of breakfast sandwiches to include new and interesting varieties and are also working on our breakfast ingredient offerings. Make in-store is a small segment of the market but it has lots of interest and we expect increasing demand.”

MARCH/APRIL

Osvaldo (Ozzie) Mucciarelli of Avondale Foods

fresh foodservice offerings. “Our fresh and fully cooked pork and turkey breakfast patties and links are available in a variety of flavours, such as original recipe, Vermont Maple Syrup, Brown Sugar & Honey and French Toast,” says Craig Yoder, senior associate brand manager at Johnsonville. “As a new entrant to the C&G channel in Canada, our team is dedicated to offering the Canadian consumer a breakfast sausage that they will love and crave any time of day.”

Consider combos – pair food with food or food with drink

Photo Credit: Lisa Borg

NEW

Whether it’s a food item with a beverage or multiple food items paired together, consumers like the idea of getting a deal and combos have the ability to create that perception. Be it a bagel and a coffee or a sandwich with hash browns. “People respond positively to specials, so operators should try offering hash browns as part of a combo,

EAD

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for example, with a breakfast sandwich,” says Boyer. “McCain research shows that consumers are more likely to spend a little more money to take advantage of specials.” Consistency – know what works well and stick with it

Osvaldo (Ozzie) Mucciarelli of Avondale Foods in St. Catharines knows the power of consistency very well. He has been baking his wife Bernadine’s famous banana bread recipe in-store for many years and has created quite the reputation among the Avondale Foods franchise and his local community. On average, Mucciarelli bakes 50-60 loaves every day, across a few varieties, averaging over $60,000 worth in sales a year. While he starts as early as 6 a.m., Mucciarelli bakes throughout the day, knowing the aroma helps generate sales. “I want to bottle the smell of fresh baked banana bread,” says Mucciarelli, who’s been in the c-store business for 53 years, 45 of which with Avondale Foods. “People buy as soon as they come out of the oven.” His positive energy, great banana bread and overall camaraderie, has created quite a loyal customer base – many of whom travel a fair distance or gather every

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CONVENIENCE & CARWASH CANADA

morning for their breakfast together. “Whether you require basic food essentials, fresh fruit or flowers, or you want to indulge in a loaf of the best homemade banana bread in town, Ozzie’s Avondale Foods is the place to go with the greatest customer service,” says Lisa Borg, a St. Catharines resident and loyal customer. “There are a number of Avondale stores in the Niagara region however, this one sparkles clean, is well organized and smells delicious with its in-store baking. I will travel across town to his store specifically for these reasons.” Quality Control – strive for perfection

McCain serves potato wedges, potato bites and French toast sticks. These items are prepared, heated and served on location.

Many foodservice suppliers provide product information, cooking and handling instructions as well as val ue-added solutions and promotional offers to help foodservice programs at store level. “We find that to be successful, consumers need to understand products on-site with minimal explanation,” says Boyer. “Location, prominence in-store and proximity to the cash register are important factors for a successful foodservice program.” Vicenzino adds: “Retailers need to pay attention to merchandising and basic quality control. There needs to be a reasonable number of sandwiches available and on display. Consumers don’t like buying the last one if only one is on display. Proper

heating or refrigeration and product rotation practices need to be followed to ensure customers experience the product in its best condition.” In-store preparations following manufacturer instructions also require specific attention and contribute to quality control. “Our fresh products are recommended to be prepared on either a stovetop or oven and should be thawed prior to cooking for the best flavor and product experience,” says Yoder. “The sausage needs to be cooked until the internal temperature (checked with a thermometer) of 160 degrees Fahrenheit which typically takes 12-16 minutes.” As the breakfast category continues to grow and offers a lucrative profit margin for C&G retailers, these golden guidelines are really golden rules for success.

Meline Beach is a Toronto-based communications practitioner and frequent contributor to Convenience & Carwash Canada. In addition to freelance writing, Meline provides communications and public relations support to businesses across Canada. She can be reached at www.mlbcomms.ca.

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WHY ALL SUMPS ARE NOT CREATED EQUAL By Ed Kammerer

A SIGNIFICANT IMPROVEMENT in increasing the integrity of retailfueling below ground operations and the safety of drivers, site personnel and the environment came when the manufacturers of underground tank and dispenser sumps began to build their products from fiber-reinforced polymer (FRP) or more simply, fiberglass. For years, these critical secondary-containment devices had been constructed of polyethylene (PE), but FRP has many advantages over PE.

The most basic benefit is that fiberglass is compatible with most fuel formulations and additives, including alternative fuels made with ethanol (E15, E85, etc.) and biodiesel (B20, B100, etc.). Additional advantages of FRP sumps are that they are corrosion resistant; have higher structural strength, which allows them to better withstand underground loading, ground movement and hydrostatic pressure; are watertight when properly molded and installed; can be molded into many unique shapes and sizes; can be easily bonded together; can be repaired quickly in the field; and can last for 30 years or more. While the creation of fiberglass sumps has been an improvement for the retail-fueling industry, fuel-site operators must take care to realize that not all fiberglass sump manufacturing methods are equal. Retailers must also avoid falling into the mindset of thinking that since the sump will be buried underground and rarely seen, that it doesn’t matter what they look like when they roll off the assembly line. In other words, you get what you pay for when purchasing fiberglass sumps! Assessing The FRP-Sump Universe

There are two main materials (polyester resin and glass) and four common FRP-manufacturing methods that are used to produce fiberglass sumps. They are: • Hand Layup: Also known as wet layup, with this method the resin and glass are essentially hand-painted onto a singlesided mold with a roller before a thin layer of gel coat is applied to seal any holes in the fiberglass. • Chopper Gun Layup: This method is similar to hand layup, except that a spray gun is used to apply the mixture of resin and glass to a single-sided mold and then gel coat is typically applied to the finished product.

• Filament Wound: A mold is placed on a steel mandrel that slowly rotates as a fine string of glass/resin filament is sprayed on the mold to create the sump. • Vacuum-Assisted Resin Transfer Molding (RTM): This is a carefully controlled manufacturing process in which a male and female sump mold are mated together sandwiching a glass mat and a vacuum is used to form an airtight seal between the two molds as the resin is pulled by vacuum into the space between the two molds. This provides a controlled and consistent ratio of resin and glass as well as consistent wall thicknesses in each sump that comes out of the mold. As expected, the hand/wet layup and chopper gun layup construction methods are the least expensive, but – in line with the you get what you pay for mantra – they are of the lowest quality. This low quality is problematic when the sumps must be capable of reliably containing any fuel that may leak or spill during dispenser operation, submersible pumps leak within the tank sump or underground storage tank (UST) refills. Failure to contain any leaking fuel can lead to contamination of the soil and surrounding groundwater supply. These uncontained leaks or spills will also put the site out of compliance, which can result in heavy fines, along with cleanup and restitution costs, with the possibility that the site may be shut down permanently. Specifically, the shortcomings of the hand/wet and chopper gun layup manufacturing processes are numerous and significant. The first is that cheap molds (also known as tools) are used to construct the sump. These molds will wear out quickly and can lead to part deformity or inconsistency during the construction process. Also, each molded part is reliant on the molder repeating the resin and glass application process exactly. The molder must also be sure that the fiberglass is completely wetted out and in order to ensure this, the molder may paint too much resin on the mold, resulting in very little consistency

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The hand or wet layup (left) and chopper gun layup (right) fiberglass sump construction methods are the least expensive, but they also can result in products of the lowest quality.

The shortcomings of the hand/wet and chopper gun layup manufacturing processes are numerous and significant. The first is that cheap molds (also known as tools) are used to construct the sump. These molds will wear out quickly and can lead to part deformity or inconsistency during the construction process.

in wall thickness. This can also lead to areas of the sump wall that are resin rich (too much resin and not enough glass) which can make that area of the sump wall brittle. It can also lead to areas of the sump wall with not enough resin and too much glass causing that section to wick or leak any water or fuel that comes in contact with that area. Another drawback is that the molded part will be rough on one side, making it difficult to work with in the field. The

rough surfaces make it challenging for entry fittings to properly seal causing a potential leak point. The parts may also have to be gel-coated to achieve the required level of watertightness, with the gel-coat layer often applied inconsistently and prone to being scratched off or damaged during transport or installation. Finally, these open molding processes release polyester resins, paint vapors and solvents into the air, which may cause air-quality issues and expose

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molders to hazardous vapors that are above approved regulatory levels. The Case For RTM-Manufactured Sumps

Vacuum-assisted resin transfer molding is a carefully controlled manufacturing process in which a male and female sump mold are mated together sandwiching a glass mat and a vacuum is used to form an airtight seal between the two molds as the resin is pulled by vacuum into the space between the two molds.

On the other hand, the vacuum-assisted RTM manufacturing process eliminates all of the concerns associated with the hand/wet and chopper gun layup processes while delivering a long list of benefits: • The tooling is made of high-end metal or epoxy-based composites with metal inserts to ensure consistency and shape • Each sump is molded according to a precise, predetermined and controlled process that is done under vacuum, resulting in consistent wall thicknesses and high-quality construction

• The vacuum source completely pulls the polyester resin through the fiberglass, a capability that guarantees a fully wetted out, solidly built and with lower permeability • The use of male and female molds ensures that both sides of the sump will have a smooth and visually appealing finish • No gel coat is needed to achieve watertightness • The closed molding process releases no polyester resins, paint vapors or solvents into the air, meaning that air quality is not affected and falls within regulatory standards Additionally, all future generations of FRP sumps must meet the United States’ new UL-2447 standard that governs the use of containment sumps, fittings and

this sump is a watertight wonder. Vacuum-assisted resin transfer molding provides a controlled and consistent ratio of resin and glass as well as consistent wall thicknesses in each sump that comes out of the mold.

While the creation of fiberglass sumps has been an improvement for the retail-fueling industry, fuel-site operators must take care to realize that not all fiberglass sump manufacturing methods are equal.

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accessories with motor fuels. The new Canada. That being said, having ULUL-2447 standard dictates that retention 2447-listed sumps in place if or when valves be able to retain 70 per cent of Canada makes UL-2447 standard law, Type A and B, as opposed will put the retailer ahead FRP sump to the old standard of the game. manufactured using demanding retention of the hand/wet layup Conclusion 50 per cent of Type A and or chopper spray gun Though the switch 30 per cent of Type B fuels; process may have half from PE to FRP tank that the sumps undergo the cost of an RTM and dispenser sumps a stress test for shortsump, but it also will has been an undeniable term compatibility with likely have one-third benefit for the fuelultraviolet light; and that the quality. site operator’s peace of the sumps undergo abuse, mind when it comes assembly and installation tests at both high and low temperatures. to fuel containment and public and Canada’s ULc safety standards do not environmental safety, those benefits can currently require that sumps meet the be lost when sumps are used that have UL-2447 standard, but past history in- been manufactured with substandard dicates that at some point the new U.S. construction methods. An FRP sump standard will eventually be adopted in manufactured using the hand/wet layup

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or chopper spray gun process may have half the cost of an RTM sump, but it also will likely have one-third the quality. So, before you hide that critical piece of equipment in the ground, make sure it is listed to the new UL-2447 standard and possesses the capability to reliably perform its job for many, many years.

Ed Kammerer is the director of Global Product Management for OPW, based in Cincinnati, OH, USA. He can be reached at ed.kammerer@opwglobal.com. For more information on OPW, go to opwglobal.com.

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FEEDING THE HUNGER FOR By Angela Altass

Healthy Snacks Convenience stores can help feed the Canadian consumer’s hunger for healthier foods by keeping the snacks they are looking for readily available for purchase. “Sixty-seven per cent of consumers are actively working to get healthier or maintain current health, according to a Nielsen Panelviews Survey from March 2017,” says Nicole Rocheleau, director of marketing, Wellness Foods Inc. “With Canadians eating more snacks than ever, healthy snacks are in high demand.” Nutritional needs continue to become more personalized, says Rocheleau. “For one person, it might be a focus on less sugar, while another person may be more focused on fibre content,” she notes. “Regardless of what nutritional needs someone is looking to meet, a

healthy snack should be made with natural and nutritious ingredients.” Sixty-seven per cent of consumption occasions are happening outside of the home, according to IPSOS Canadian Snacking Nation Study, 2018. As consumers turn to snacking more often to get them through the day, finding healthy snacks that fill them with nutrients versus empty calories is becoming more important, says Rocheleau. Wellness Foods Inc. has a portfolio of products that give consumers a range of healthy snack options. Their newest addition is SimplyProtein Cookies, which

provide 10+ grams of protein with three grams or less of sugar. “From a macronutrient perspective, there is a growing demand for products that are high in protein and low in carbohydrates and sugar,” says Rocheleau. “We live in a world where information is so accessible, and consumers are educating themselves on nutrition.” Plant based foods are a very hot trend, says Elysia Vanderhurk, owner/COO, Three Farmers Foods, whose products, such as roasted chick peas, lentils, and green peas, are alternatives to meat snacks. “There is growing popularity for better for you snacks that are protein fortified, gluten free, preservative free, plant based, non-GMO, organic and local with authentic branding,” says Vanderhurk, adding that although younger generations are being noted for their interest in

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reading labels and seeking out healthy foods, every generation is looking to snack healthier because snacks have become a primary source of where Canadians are getting their daily food. “There are not a lot of people who are actually sitting down for three meals a day anymore,” notes Vanderhurk. “They are looking at snacks as a meal replacement, so with that in “Healthy mind, I think every snacks are generation is definitely clean food looking at snacking that offer from a healthier lifestyle Arcand as an example. “In the U.S., there nutrients, perspective.” are seaweed products that have almonds whether Consumers are learnand sesame seeds mixed in. They are it’s low fat, ing how to read food called Super Snaps and are really good high protein, labels and understand as well as good for you.” high fibre, Baby Boomer Although the Baby Boomer generation vitamins, what they mean, says generation probably probably isn’t reading food labels beyond and Vanderhurk. isn’t reading food looking at sodium and fat levels, the provides “When people are labels beyond looking Millennials and Generation Z are prone fuel for the looking at a snack prodat sodium and fat to take a more in depth look at what is in body,” says uct, they are looking at levels, the Millennials Vanderhurk. what nutrients are acand Generation Z are a product, says Arcand. tually in it,” remarks prone to take a more “People are trying to reduce sugar in Vanderhurk. “Is there fibre or protein? in depth look at what their diets,” says Arcand. “They are tryThey are looking at sodium and sugar is in a product. ing to look to other places as sources of protein, and I think some of the manulevels per portion, and then they look facturers have come up with some deat the ingredient list to see how clean “If you look at what you are getting cent products that cater to what conthe ingredients are. Typically, when you per portion, not all the healthy snacks sumers are looking for. If stores don’t look at ingredients, the ones mentioned are that much more expensive,” she says. have a healthy bar section, for example, first are the ingredients that there are “For instance, our lentils are 140 grams they are missing out on some growth in most of in the bag. For example, some- per bag, and they retail for $4.99. A big snack.” times some snacks are called veggie bag of chips also retails for anywhere People are looking to get back to foods sticks, but when you look at the actual from $3-$5 and has fewer grams.” that are less processed, with ingredients ingredients, vegetables are really near Three Farmers Foods, whose snacks they can pronounce, says Arcand. the bottom of the list. When you see, for are all Canadian-made, has a lot of “A lot of it is perception,” he adds. example, a lentil snack that has lentils product success in travel centres, con“If you look at kettle cooked chips, for as the number one ingredient, it is the venience stores, and on-the-go locations, example, we are seeing sales on kettle primary ingredient in the package.” adds Vanderhurk. cooked chips go up as the perception A snack is healthier if it isn’t fried, “When busy people are traveling, they is that kettle cooked chips are from is lower in fat and offers proteins and are looking for something that makes a whole potato, but it’s not really any nutrients that empty snacks do not pro- them feel good and doesn’t weigh them healthier than a pressed and formed vide, says Vanderhurk. down,” she says. “They are already feelkind of chip.” “Healthy snacks are clean food that of- ing crappy from their travels and don’t Consumers are also looking for some fer nutrients, whether it’s low fat, high want to put crap into their bodies.” basic snacks that few convenience protein, high fibre, vitamins, and proCore-Mark has started to work stores carry, notes Arcand. vides fuel for the body,” says Vanderhurk. with some Pacific Rim products, says “People are looking for fruit, like apCost is generally not a deterrent the company’s corporate director of ples, oranges, and bananas,” says Arcand. to eating healthier snacks, states Canadian marketing, Chuck Arcand. “They are looking for great salads. But, it Vanderhurk. “Packaged seaweed is great,” notes

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is challenging to get a great salad with protein that has a longer shelf life. A lot of our stores don’t order on a frequent enough basis to get three or four times a week delivery.” According to Fresh Snacking, as part of The Future of Fresh report, the demand for fresh has impacted the food landscape over the last three years, with the $40 billion conventional snacking

market declining two per cent annually, while health and wellness snacking grew six per cent annually, driven by outsized growth from fresh snacking, which grew eight per cent annually, says Garry Vernon, business development manager, GLK Foods. Pickled and fermented vegetables have been on trend for the last few years and are now becoming more of a

regular item in the diet, says Vernon. “We see pickled vegetables as an alternative to a bag of chips or a candy bar,” says Vernon. “Our decision to offer our Oh Snap products in Canada came from the daily inquiries we were getting on our website as to when we were going to offer them in Canada. We have developed additional flavour profiles that we will be introducing in the next few months, such as Carrot Cuties and Cool Beans.” Any snack that is low on carbohydrates and added sugar seems to be on trend, notes Vernon. Offering healthier snacking options to customers will keep them coming back as they continue to seek out products that provide them with the options they are looking for to fuel them during their busy day-to-day lives.

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CHILL OUT WITH FROZEN BEVERAGES

Sphenopalatine ganglioneuralgia: That’s the scientific term for brain freeze – a sensation many of us experience when we gulp something ice cold too quickly.

By Meline Beach

Frozen drinks can create this effect, yet we crave and consume these refreshing beverages nonetheless. As we gear up for the summer season, when frozen drink sales are at their prime, Convenience & Carwash Canada takes a look at what’s hot in this ice-cold category. There’s no time like the present to formulate or fine tune your frozen beverage program for your customers. Sweet Success

Frozen carbonated beverages (FCB) and frozen uncarbonated beverages (FUB) have stood the test of time and have been available in the C&G channel for decades. “Frozen beverages are multigenerational,” says Natalie Pearson, senior director of marketing at The ICEE Company. “Kids and teens seek unique experiences, while older generations

relive their memories and share the tradition with younger ones.” While entrenched in the US market, ICEE and its sister product SLUSH PUPPiE, are relatively new to the Canadian market. Mostly available in the Toronto area through a network of distributors, ICEE has plans to extend its product offering to C&G retailers across Canada. Gas King Oil Co. Ltd., an independent chain of gas stations, carwashes and convenience stores, has been selling slush since the 1980s. In 2010, they rebranded their slush as Williwa – a derivative of the name Williwaw, which, according to Scott Sibbet, vice president, retail operations at Gas King, means, a sudden violent squall blowing offshore from a mountainous coast. Perhaps fitting for the franchise with operations located throughout southern Alberta,

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ICEE advice for brain freeze: Drink slower; put tongue on roof of mouth to have the freeze effect go away faster.

The frozen lineup from the ICEE company at MacEwen Oil, showcasing ICEE and SLUSH PUPPiE brands.

where temperature fluctuations with who sells and services across Canada, extreme drops can set records. with the most remote installation “Williwa is sold at all of our locations, taking place in Fort McMurray, Alberta, and depending on store size we offer and, St John’s, Newfoundland. “We help either four or eight barrels,” says Sibbet, our customers with store placement, as each barrel represents one flavour. merchandising accessories, marketing “We sell significantly more product insights and financing programs.” during the summer months, but have a Saliba also notes North American strong following that purchases Williwa customers in the C&G channel tend year-round.” to veer right when entering a c-store, “We market our brand through so that is usually a good place for any various media, including radio, in-store foodservice offering, including frozen advertising and social media,” says beverages. Sibbet, who has branded Wednesdays Core-Mark International represents from May long weekend until Labor Jones Soda – a brand well known for Day as Williwa Wednesdays, when using cane sugar for FUB programs. all Williwas are sold half price. “This According to Marc Rex, director of promotion has been very successful, fresh/foodservice, entry level costs for along with our coupon books, which a frozen beverage program can range are sold as stocking stuffers, from $3,000 for a two-flavour as Halloween treats and to FUB program to $25,000 to sports teams.” $30,000 for a four-flavour To m Humphreys, FCB program. In addition p et role um op eration s to equipment support, manager at Peninsula CoCore-Mark offers free point op has been selling FCB and of sale marketing to help FUB “forever” at his 15 stores drive sales and optimize inacross southern Vancouver. store experience, including “The popularity of both training, maintenance and doesn’t diminish,” says merchandising. Humphreys, who sources ICEE is confident that an the product directly through “Williwa is sold entry-level frozen beverage wholesalers. “Slush will always program can see a return on at all of our be a popular offering.” investment within one to two locations, and Judi Saliba, senior sales years of its launch. That’s not depending on executive at TFI Food bad profit potential for roughly store size we Equipment Solutions Inc. offer either four 17 inches of counter space. concurs. “The demographics or eight barrels,” Branded equipment and cross generations – people accessories, such as dome says Sibbet, as who grew up buying the lids and clear cups, along each barrel category age into it and represents one with a maintenance plan and continue to be regular cleaning schedule can also flavour. purchasers. That said, the boost profit potential. feature flavours are developed As Humphreys advises: with younger (12-18) consumers in mind. “Staff should clean and service the area Operators near a school can, with the frequently during busy times, as a large proper placement and price point, enjoy pack of customers can trash the area tremendous success with the category.” very quickly and the product easily sticks to the floor.” He also notes that Apparatus & Accessories paper straws are a new trend and “if you According to Saliba, the Taylor Model are not there yet, you are way behind.” 349 FCB machine is a common choice Flavour Fortune for among C&G retailers. “ With proper preventative Sibbet states: “Generally Coke or Pepsi maintenance, typical field life is 15 to 18 flavours are best sellers. We have three years of profit generation,” says Saliba, different sizes available - the best value

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is our 32 oz, however the best-selling size is 24 oz.” While Humphreys agrees that soft drink flavours are popular for FCB, Peninsula Co-op also sells cappuccino and Kool-Aid flavours for FUB, along with orange, grape, and watermelon. “While kids tend to mix flavours, they ’re highly critical customers and know if the product is off,” says Humphreys. “You need regular scheduled maintenance to ensure the brix (combination of syrup, water and CO2) is correct. Diehard customers

know when your product is off and will go elsewhere.” Humphreys also advises retailers should watch the weather forecast in the summer months, when 60 to 80 per cent of its annual sales occur, to ensure enough product is in stock. “Running out of product is a critical error. Don’t let your soft drink representative handle that order without consultation, stick your nose in and make sure it’s right.” According to Saliba, data illustrates that the more flavours offered, the higher the sales. Proprietary flavours also keep the offer exciting. And that’s exactly what ICEE does – fun flavours and colours like blood orange for Halloween and cherry lime for Christmas, along with whimsical names, such as Minion ICEE Banana, keep the fun in frozen beverages. Addons like glitter and popping candy is also an option to enhance loyalty and drive repeat business.

Meline Beach is a Torontobased communications practitioner and frequent contributor to Convenience & Carwash Canada. In addition to freelance writing, Meline provides communications and public relations support to businesses across Canada. She can be reached at www.mlbcomms.ca.

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By Angela Altass

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KEEPING COOL WHEN CHOOSING REFRIGERATION EQUIPMENT

Choosing the right refrigerators, coolers, One of the biggest advancements with and freezers to suit a specific store’s regards to fridges, coolers, and freezers needs can seem like a daunting task. is the product that is going into the As Chris Midbo, territory manager, units, says Midbo. Western Refrigeration, points out the “For freezers, the food manufacturers least expensive piece of have developed single serve “Higher end equipment is not always the items that should be stored products, such best choice. in a glass freezer near the as specialty “When choosing a cooler microwave,” he comments. or freezer, first consider the drinks and fresh “They can be re-thermed deli products, product that you want to be from frozen, and the product placed in the unit,” advises should be placed is good quality. The shelf life in open air Midbo. “For freezers used to for the frozen product is long, coolers, and be place ice or basic frozen food so there is less shrinkage, alitems, a basic glass door unit placed in a high lowing the site to offer a good traffic area.” is fine. If you are storing deshot food alternative.” serts and ice cream, a freezer For coolers, fresh deli items that has a lower temperature offer a great food service threshold is key to maintain product in- choice, notes Midbo. tegrity. Ice cream freezers will hold the “The key for a successful program product a minimum of 10 degrees lower. should be having a cooler that merProduct integrity is key for repeat sales.” chandises the product well, so you have

inventory turns,” says Midbo. “It is also important to have open air coolers that are engineered to maintain temperature, even during defrost times.” “Higher end products, such as specialty drinks and fresh deli products, should be placed in open air coolers, and be placed in a high traffic area,” he notes. “With all of the different options for coolers, you can find a unit that will fit almost any area.” LED is now the standard lighting for both glass and open self-contained units, says Midbo, adding that this provides better lighting that is bright and eye catching. “There are more options available now than in the past,” states Midbo. “For cooler merchandising, open air coolers are the most common. There are no barriers between the product and the consumer. Glass doors are a barrier for

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CONVENIENCE & CARWASH CANADA

the client. When going from a glass door cooler to an open air cooler, there is always an increase in sales. We have seen some locations double their sales when going to an open merchandiser.” There are also options for the size of units, notes Midbo. “Different heights and lengths allow you to place a unit throughout the store,” says Midbo. “Generally, coolers and freezers are placed back wall, but now, with different lengths and heights, you can place them at the front cash area or the end of a shelving unit. There are also island coolers available that can be placed anywhere in the store, provided there is access to electricity.” Units should always look full, and the product situated near the front of the shelves, says Midbo. “Merchandising is huge for impulse sales,” he says. “It needs to be eye appealing, neat and tidy.”

Maintenance

All coolers and freezers will require some maintenance and up-keep, says Midbo, noting lack of cleaning as the number one cause of cooler and freezer breakdown. “The units will attract dust due to the air flow because of condenser cooling,” says Midbo. “The dust will collect on the evaporator coils and should be cleaned every three months or as needed. It is as simple as removing two or four screws and wiping or vacuuming the dust. If the dust is allowed to collect, the units will run hot and longer than designed, causing a premature breakdown. A quick clean will increase the life of any unit.” Maintenance is the most important thing you can do to extend the life of a refrigeration unit, says Dave Rademacher, product specialist-refrigeration, Unified Brands. “Keeping the condenser coil clean

allows the unit to operate more efficiently, requiring less energy and reducing stress on the system,” says Rademacher. “Another important item is the gaskets on doors and drawers. They provide the seal of the unit, which allows the unit to run less and be more efficient, improving the performance, energy usage, and life expectancy. Gaskets require cleaning to maintain the best possible seal.” Many stores are now utilizing frost top units to display product or even coldpans for displaying and serving product, notes Rademacher. “We recently changed over our refrigeration systems to be R290, or in some models R513,” notes Rademacher. “What this has done for us is allowed lower energy usage as well as providing a green refrigerant with low or no global warming potential or ozone depleting potential. With this conversion

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on the R290 systems, we have changed marketing and communications, over to electronic controls, which provide Hussmann Corporation. a broader temperature range with more Judkins explains that Hussmann, which precise temperature holding.” recently introduced micoDS as its fullIt is important to use the correct unit store propane R290 solution, works with design per application, states its customers to understand “Generally, coolers Rademacher. their refrigeration needs and freezers are “One of the items to take based on several factors, inplaced back wall, into consideration may including environmental, locabut now, with clude the style of the unit, tion and merchandising. different lengths especially on prep tables,” he “As a total solutions proand heights, you notes. “In general, we provider, we can provide all ascan place them at mote the use of wrapped coldpects of store setup from the front cash area design and layout to equipwall cooled units over forced or the end of a air models. They do tend to ment selection, service, and shelving unit. carry a higher up front cost, installation,” says Judkins. but the cost of ownership is “The company is now less as these designs require working to help retailers less energy to operate, far less labour to meet customer needs with mobile soluclean and have better performance than a tions and the latest in click and collect forced air design.” technologies.” Every convenience store retailer sees Changing Trends different ways to best showcase their Refrigeration equipment is always evolving products, says Judkins. to fit the changing trends in food retailing, “We are constantly conducting renotes Matt Judkins, director of corporate search to stay up-to-date on the latest

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consumer trends and needs,” he says. “That research and direct input from retailers provide the basis for the latest ontrend product development.” Refrigeration is one of the primary ways that retailers keep products fresh, notes Judkins. “Ensuring that the units and systems are in proper working order is a high priority to minimize shrinkage and maximize profits,” says Judkins. The main focus for c-stores is food service, where there are the highest profit margin and customer demand, says Midbo. “Beverages, deli products and grab and go items are a huge part of a food service program,” says Midbo. “Merchandising and product integrity are a must for these items. To maximize the sales in these areas, proper storage and merchandising is key. That’s why selecting the proper unit that will highlight the items will maximize sales. Our consumer base is very impulse driven.”

Mosmatic Canada Inc. Saint-Léonard, QC H1P 3H6 Phone +1-844-384-1602 Email canada@mosmatic.com Internet www.mosmatic.com

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MARCH/APRIL

POS Continues to Evolve By Angela Altas

When it comes to point-of-sale (POS) and payment innovations, mobile seems to be increasing in popularity. “The latest trend, from what we are seeing and that has been requested by our clients, is the need of having a mobile payment system,” says Lee Barter, senior vice president, Infonet Technology Corporation. “Our clients are seeking ways to enhance the customer experience. To this end, we developed an app for pay at the pump transactions. We are just completing the final testing of the app and are anticipating client implementation by the end of the first quarter of this year. We anticipate that this app will evolve into an in-store mobile wallet for our client’s customers, allowing for multiple methods of payment and integration into loyalty and gift card programs.” Payments Canada, in the 2017 Canadian Payment Methods and Trends report, highlighted that cash represents 13 per cent of POS transaction value and debit cards represent 28 per cent. Credit cards are noted to dominate POS value with over $462

billion in transactions in 2016. Prepaid transactions are the fastest growing POS transaction type with a seven per cent year over year growth in value, totally approximately $20 billion. “Mobile payment apps, mobile wallets and the fact that millennials and Generation Z and Y carry little cash,” are impacting on a lower use of cash, says Barter. For POS equipment, there is now the ability to have solutions available on more compact equipment, such as iPad, and seveninch android and windows tablets, and use wireless printers and scanners, notes Barter. “Standard POS systems are now available with projected capacitive touch screens ranging from 12 inches to 27 inches,” says Barter. “These systems now have faster processors, solid state drives, Bluetooth, improved design, look and feel.” Computers, which are the backbone of any POS system, need

CONVENIENCE & CARWASH CANADA

to be replaced every four to six years, due to hardware lifespan, Apple Pay, Google Pay, etc., consumers will expect a seamless OS changes, wear and tear and performance, notes Barter. and quick payment experience. WeChat has 600 million users, “A POS system software upgrade or change is dependent upon AliPay has 400 million users, Apple Pay has 250 million users, several factors,” says Barter. “Does the current and Google Pay has 100 million users.” “Now, a great software receive consistent updates as well as Self-checkout and frictionless retail will also be POS system does improved capabilities? If the site is re-branding, significant trends in the future, along with store more than process is the operator required to use a specific POS delivery, which is already being implemented by payments,” notes software? Is the existing software meeting the some convenience/gas retailers in the United Carpenter. “It needs of the operator? Is the operator receiving States, states Barter. helps with labour the required technical support and help needed “Digital receipts are also trending, both for management, from the POS software company?” environmental reasons and to tie in to digital consumer data Having the right products that your customers expense apps,” notes Barter. collection, marketing, want is important, says Barter. Consumers have Retailers need to ensure that the POS software and helps build a a high expectation that retailers will be able to they are using is both PCI compliant as well as recurring revenue accept any type of payment via different means. PA-DSS certified, says Barter. stream.” “Some retailers will have difficulty meeting A POS system captures a large amount of these expectations in the absence of a POS supplier and transaction data and having the capacity and the needed payment processing partner that can see to the consumer’s analysis tools in place to handle the data, sort it and then put needs,” says Barter. “With the advent and ease of use of TAP it into a meaningful, and timely report is important. as well as the wave of mobile wallet users, WeChat Pay AliPay, “Successful retailers have always analyzed sales data,” notes

When Dependability Matters Advanced Petroleum POS Software

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MARCH/APRIL

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ISTOBAL USA CORPORATION • 1100 Page Street • Bristol, VA USA 24201 T: +1 8003368795 • info.usa@istobal.com • www.istobal.com

CONVENIENCE & CARWASH CANADA

Barter. “Phenomenal insights are now available experience together in one app. It is being designed allowing retails to ensure they have the right and built for certain US-based retailers in the petroproducts at the right price that their customers are leum space today.” T.J. and Jessie Sheehan, owners of Enniskillen demanding.” Consumer adoption of mobile applications General Store, with locations in Enniskillen and is a trend influencing payment, states Richard Port Perry, Ontario say that although they don’t see Carpenter, director of customer solutions, Unitec. Consumers want the convenience of mobile payment, tap-and-go credit cards, and subscription programs that allow them to pay quickly. “Consumers want to be able to purchase products and services via the app and expect their mobile app purchases to be accepted at the pay station,” says Carpenter. “Consumers expect personal information exchanged in a transaction to be handled securely. They also expect a seamless and fast checkout experience are accommodating any payment method they choose to use. Additionally, they want multiple options. Some customers want to deal with cashiers and staff members, while others would prefer to use a kiosk many customers who pay using mobile devices, they to speed up the process. A great POS gives you the have noted that this trend is “definitely growing” in popularity. ability to handle both types of consumer.” “I would say that 60-70 per cent of people pays POS systems continue to evolve, with debit or credit cards,” states T.J. Sheehan. says Carpenter. Rahim Ramal, owner of Hampton General Store The traditional world of convenience stores and gas stations has in Hampton, Ontario notes that cash transactions been more of a functional experi- have dropped at the store as more people are paying ence than a marketing one; fo- for items with mobile devices or debit/credit cards. Canadians love the use of their TAP cards, and cused on operations, service and merchandising more than market- although adaption of mobile payment is catching ing, says Dave de la Plante, strat- on much slower in Canada than in the United States, egy and program director, Bulloch Bulloch Technologies is helping to give companies the ability to do mobile payments. Technologies. “We have a strong mobile payments partner “What is happening now, with digital and mobile, is a shift away who we are currently working with so that some from treating the site as a func- of the smaller chains in Canada will not have to tional activity to creating an overall invest in the IT infrastructure needed to drive the marketplace experience,” says de process because it will be done for them,” says Brad la Pointe. “Over the last five years, Bossert, director of sales, Bulloch Technologies. the marketing activity has crept “One thing that we always try to point out is that in predominantly around adding we are a Canadian solution that has a really good loyalty programs and making for a better customer foundational package offering for what we do. As experience. A capability we are bringing together is marketing efforts increase, as data uses increase, as an app and a solution architecture with the ability the functionality and experiences of the customer to tie all the various functions of the automobile increase, we’re always keeping up with what is going

Over the last five years, the marketing activity has crept in predominantly around adding loyalty programs and making for a better customer experience.

44â&#x20AC;&#x192;

MARCH/APRIL

CONVENIENCE & CARWASH CANADA

on. You have to be on top of things all the time.” “Adding the loyalty program identification to Using customer transaction data to deliver a one- the single tap transaction delivers an incredibly to-one experience for each customer has delivered frictionless payment method,” says Tempesta. an impact to many convenience stores, says Michelle “Paytronix has rolled this solution out to all Panera Tempesta, head of marketing, Paytronix Systems. Bread locations. A few other restaurant brands are “That cross section of data, coupled with knowing adopting the technology and will soon be followed the individual buyer, has elevated how convenience by a well-known convenience store brand.” stores drive traffic with targeted, highly effective Cloud-based POS systems have shaken up the offers and messages,” says Tempesta. “Now, more restaurant POS landscape, states Tempesta. than ever, convenience stores have to deliver on “I would imagine the convenience store POS their promise of convenience. That means having market may experience something similar in the the right mix of products, at the right time, to de- next five years,” she says. “Cloud-based POS systems liver them to customers in a fast, frictionless way. enable third party providers to remove challenges of Brick and mortar continue to battle for sales with promotion setup and logic.” eCommerce, and this continues to impact the conCustomers today want to enjoy a personalized venience store space, especially as online ordering experience that is fast and friction free. If your becomes more widely adopted.” POS is holding you back from delivering a truly The adoption of Apple Wallet and Google Wallet convenient experience, it’s time to upgrade, notes continues to intensify, says Tempesta. Tempesta.

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CONVENIENCE & CARWASH CANADA

Putting the Foam in Foaming Brush Brushes designed to maximize foam output deliver cleaner, gentler wash in self-serve operations

By Jeff Elliott

The crucial importance of foam in self-serve car washing bays surfaces even if a brush is used, particularly when adhered with is right there in the name: foaming brush. Without an adequate dirt or oil. Improperly lubricated foaming brushes can cause supply of thick, cleansing, sudsy foam to properly loosen grit and problems with the paint. serve as lubrication, a foaming brush simply cannot do a proper The problem is that most standard nine-inch foaming job. brushes have only two or three holes to feed Available in a variety of fill/bristle options, the foam, which often results in an insufficient Without sufficient foam, these self-serve brushes work by pumping supply across the brush head. Instead, more gritty road debris can soapy foam through the handles and out small holes of greater diameter are actually required remain on car surfaces holes in the brush head. Now imagine that to ensure enough foam is available to lubricate even if a brush is used, when the customer uses the brush and just a the entire brush head. particularly when adhered dribble of foam trickles out, rather than a high As a solution, some self-serve foam brushes with dirt or oil. Improperly lather. What will impress the customer more? lubricated foaming brushes are designed with proper foam application What will make the customer feel like he or she in mind. That was the impetus behind the can cause problems with is getting a better car wash? What results in a FoamMaster line from Erie Brush, which comes the paint. visibly cleaner vehicle? with six foam feed holes on a typical nine-inch “For self-serve bays, the quality of the wash brush. often depends on providing an adequate quantity of foam. So, However, there are other factors that are important in foamit is essential the foaming brush provides enough foam in a ing brushes beyond its ability to create adequate foam, says continuous flow to cleanse dirt and grit from the brush head to Pecora. This includes the brush fill/bristle choice, protective provide a better cleaning,” says Dan Pecora, owner of Erie Brush rubber gaskets that prevent accidental bumping damage to ve& Manufacturing, a supplier of carwash brushes and cloth and hicles and even the length/grip of the handles. gentle foam. “All these elements contribute to the quality of the wash and Without sufficient foam, gritty road debris can remain on car the customer’s perceived experience,” says Pecora.

48â&#x20AC;&#x192;

MARCH/APRIL

CONVENIENCE & CARWASH CANADA

Perhaps the most important choice beyond the ability to apply Hog’s hair is also very durable and resilient despite bending ample foam is the type of fill/bristle used for the brush. and prolonged use. This is due to the hair quickly recovering Less expensive options such as nylon, polyester, and its natural shape even when bent 90-degrees. In contrast, once polypropylene filaments may save a few dollars on the front traditional brushes are bent, they may remain out of shape and end, but if they scratch the vehicle’s paint are a must be replaced. In fact, one hog’s hair brush The top self-serve sure-fire way to lose a customer for life, and even can outlive two or three less expensive options. foaming brush choice generate negative word-of-mouth. Also, because The length and softness of the brush bristles remains hog’s hair they are constructed of fewer, shorter, and matter as well, says Pecora. Longer, softer bristles bristles (2-3/4 inches to coarser filaments per brush head, they wear out not only tend to release grit more easily but also five inches long). The quickly, bend out of shape, and require frequent apply the foam more thoroughly across the finer, longer filaments do vehicle. replacement. Soft cloth and gentle foam fill usually comes not scratch and provide a softer overall wash. Not So Minor Details about 3-1/2 inches long, and is a good choice for Since applying enough foam to attain a good, self-serve operations that want to avoid filament clean wash is best achieved by putting an easybrushes. Both are still relatively inexpensive and to-use foaming brush in the customer’s hands, considering a few some people believe they add a nice shine to a car. However, the top self-serve foaming brush choice remains additional factors can also enhance the process. For example, to prevent potential marring of the vehicle hog’s hair bristles (2-3/4 inches to five inches long). The finer, longer filaments do not scratch and provide a softer overall wash. surface, the brush should be protected with a soft rubber bumper Since each hair is tapered, hog’s hair brushes are much softer at gasket that prevents damage from accidental contact with the the feathered tips for gentle washing, but allow for more rigorous vehicle surface. As for foaming brush handles, longer options enable better scrubbing when more pressure is applied. Continued ona page 69

MARCH/APRIL

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CONVENIENCE & CARWASH CANADA

Carwash Equipment Manufacturers The choice and the decision to choose new carwash equipment for your facility is, or rather can be, a daunting task. With the help of carwash distributors and manufacturers, we have put together an easy to read chart that includes the myriad of choice for you. Take some time to call these companies for advice and input into one of the largest investments that you, as a carwash operator, will ever make. This list is a representation of the companies who support Convenience & Carwash Canada, so we ask that you, in turn, help support them. GCMC Generic Eng Trade Ad V.1.qxp_Layout 1 2019-02-20 11:22 AM Page 1

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MARCH/APRIL

Company

In-Bay Automatic/Touch Free

In-Bay Automatic / Friction

AUTEC Car Wash Systems, Inc. Joey Stilley 2500 West Front Street, Statesville, NC 28677 1-800-438-3028 jstilley@autec-carwash.com www.autec-carwash.com

AUTEC ATF-1 Touch Free Car Wash System

AUTEC AES-220 Auto Dealer Soft Touch Car Wash System AUTEC AES-260 Auto Dealer Soft Touch Car Wash System AUTEC AES-425 Retail Soft Touch Car Wash System

BELANGER Al Huntington 1001 Doheny Ct., Northville, MI 48167 920-246-3240 AHuntington@Belangerinc.com www.Belangerinc.com

Kondor KL1 (One Arm System) Kondor KL2 (Two Arm System) Saber SL1 (One Arm System) Saber SL2 (Two Arm System)

FreeStyler (5 Brush System with NeoTex Wash Media) Cube (3 Brush System with SlowMoving Illuminated Hubs and ShineMitt Wash Media)

COLEMAN HANNA CARWASH SYSTEMS, LLC Crystal Jones 5842 W 34th Street, Houston, TX 77092 713-683-9878 cjones@colemanhanna.com www.colemanhanna.com

Fastrack Touch Free Automatic, Water Wizard 2.0 Touch Free Automatic

E Fusion Friction Automatic

CUSTOM KRAFT INDUSTRIES, INC. Gary Wirges 4611 West Bethany Road, North Little Rock, AK 72117 501-955-5959 info@customkraft.com www.customkraft.com

n/a

D.A. LINCOLN PUMP SERVICE & SUPPLY (MB) INC. Doug Lincoln 102 Paramount Road, Winnipeg, MB R2X 2W3 204-632-8002 Doug@dalincoln.com www.dalincoln.com

PDQ Laserwash 360 Plus PDQ AutoXpress

PDQ Tandem Surfline PDQ Tandem RT 300

ENTRETIEN DE LAVE-AUTO LAVAL INC. Sylvain Larochelle 1350 Rue Nationale, Terrebonne, PQ J6W 6M1 514-990-7890 sylvainlarochelle@laveautolaval.com www.laveautolaval.com

Ryko, Belanger

Ryko, Belanger, MacNeil

FUREVER CLEAN DOG WASH Evelyn Rutherford 1654 Brousson Drive, Victoria, BC V8N 5M9 250-217-9433 info@fureverclean.ca www.fureverclean.ca

n/a

ISTOBAL USA Ian Burton 1100 Page St., Bristol, VA 24201 800.336.8795 ext. 154 ianb@istobal.com www.istobal.com

TRACER, FLEX5 - Touch Free

M1, FLEX5 - 3 Brush,FLEX5 - 5 Brush

MARK VII EQUIPMENT Chris Armena 623 South Service Rd, Unit 1, Grimsby, ON L3M 4E8 905-464-0608 carmena@markvii.net www.markvii.net

AquaJet XT

Softwash XT

MOSMATIC CANADA INC. Gino Rossi 6201 Marivaux, Saint-Leonard, QC H1P 3H6 (438) 384-1602 g.rossi@mosmatic.com www.mosmatic.com

Spiders, WBL WBC and WBP Wheel Blasters, Swivels

CONVENIENCE & CARWASH CANADA

In-Bay Hybrid/Combo

Full Service Tunnel

Mini Tunnel

Self-serve Equipment

AUTEC INBAY EXPRESS AUTEC EV-1 Evolution Combination Car Wash System

n/a

Mix-N-Match (Traditonal Tunnel Equipment Design) SpineLite (Advanced Tunnel Equipment Design Featuring Slow-Moving Illuminated Hubs with ShineMitt Media)

instaKLEEN

n/a

Fusion X Combo Automatic

n/a

Splash N’ Dash, Power Pack, Super Saver, Prep Units, Spot Free Systems, Reclaim Systems, and Vacuums

n/a

MultiPressure System®

n/a

MacNeil

Lincoln Series

Ryko

Ryko, Belanger, MacNeil

Magikist

n/a

Stainless Steel Self Serve Dog Wash. Base machine offers is token and coin operated.

FLEX5 - 3 Brush Hybrid, FLEX5 - 5 Brush Hybrid, FLEX5 - 3 Brush Combo, FLEX5 - 5 Brush Combo

EXPRESS ON RAILS

n/a

Choicewash XT

SoftLine Series

Jetwash

Spiders, WBL WBC and WBP Wheel Blasters, Undercarriage Wash Stationary, Swivels

Spiders, WBL WBC and WBP Wheel Blasters,Undercarriage Wash Stationary, Swivels

Spiders, WBL WBC and WBP Wheel Blasters, Undercarriage Wash Stationary, Swivels

Spiders, WBL WBC and WBP Wheel Blasters, Undercarriage Wash Stationary, Swivels, Guns, Lances, Lance Holders, Brushes, flex Brush, Overhead Booms, Wall Booms, Air Booms, Air Dryers, Matt Clamps, Brush Buckets, Foam Injectors

MARCH/APRIL

Company

In-Bay Automatic/Touch Free

In-Bay Automatic / Friction

NATIONAL CARWASH SOLUTIONS Laura Edgmond 1500 SE 37th St, Grimes Iowa 50111 515-986-3700 ledgmond@ryko.com www.nationalcarwashsolution.com

Ryko Radius HT

Ryko SoftGloss MAXX

NOVICLEAN INC. Rob Forbes 1045 19th Ave SE, Calgary, AB T2G 1M1 587-997-6040 Rob@noviclean.ca www.noviclean.ca

InterClean Equipment Inc., Ultra Gantry Truck and Large Vehicle Wash Systems

OASIS CAR WASH SYSTEMS Curtis Wade 1909 E. 12th Street, Galena, KS 66739 620-782-1355 620-281-1201 cwade@oasiscws.com www.oasiscarwashsystems.com

Eclipse - Typhoon - XP

PDQ Manufacturing, part of OPW Vehicle Wash Solutions David Dougherty 1698 Scheuring Road, DePere, WI 54115 920-983-8333 David.Dougherty@pdqinc.com www.pdqinc.com

LaserWash® 360 Plus, LaserWash® AutoXpress

Tandem® Surfline, Tandem® RT 200, Tandem® RT 300

PECO CAR WASH SYSYEMS Carol Schram 244 Rex Blvd, Auburn Hills, MI 48326 249-299-5800 cschram@pecocarwash.com www.pecocarwash.com

n/a

SONNY’S THE CAR WASH FACTORY Brad Sorenson 5605 Hiatus Rd., Tamarac, FL 33321 800-327-8723 BSorenson@SonnysDirect.com BizDev@SonnysDirect.com www.SonnysDirect.com

n/a

WASH WORLD GROUP INC. Brad Adams Bay #111, 1919 27 Ave NE, Calgary, AB T2E 7E4 403-250-1374 brad@washworldgroupinc.com www.washworldgroupinc.com

Laser Wash 360 Plus

Tandem Surfline

WASH PROS INC. Todd Teolis 13855 156 Street NW, Edmonton, AB T6V 1J1 1-844-297-WASH (9274) info@washpros.ca www.washpros.ca

Washworld Razor Washworld Revv

Washworld Profile

WASHTECH LTD Kevin Turner 335 - 3750 46 Ave SE, Calgary, AB T2B 0L1 403-243-1312 contact@washtech.ca www.washtech.ca

Washworld Razor Washworld Revv

Washworld Profile

WASHWORLD, INC. Rich Andreas 2222 American Blvd., De Pere, WI 54115 920-338-9278 randreas@washworldinc.com sales@washworldinc.com www.washworldinc.com

Razor, Razor EDGE, Revv

Profile

CONVENIENCE & CARWASH CANADA

In-Bay Hybrid/Combo

Full Service Tunnel

Mini Tunnel

Self-serve Equipment

Ryko SoftGloss MAXX 3

MacNeil Wash Systems Express Tunnels

MacNeil Wash Systems Bay Express

n/a

InterClean Equipment Inc., Ultra Gantry Truck and Large Vehicle Wash Systems

InterClean Equipment Inc., Drive Through Truck and Large Vehicle Wash Systems

InterClean Equipment Inc., Manual Truck and Large Vehicle Wash Systems

n/a

Jetstream

ProTouch® Tandem, Tandem® Surfline, Tandem® RT 200, Tandem® RT 300

n/a

PECO

n/a

Yes

n/a

Spectra Tunnel Wash

DA Lincoln Pump Service, GinSan

n/a

Sonny’s The Car Wash Factory

Washtech - Vehicle Wash Systems

n/a

Washtech - Vehicle Wash Systems (In-House)

n/a

MARCH/APRIL

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CONVENIENCE & CARWASH CANADA

THREE EFFECTIVE STRATEGIES TO INCREASE CARWASH PROFITS

As a carwash owner, you know that a carwash system can be one of the most successful

investments on the market today. However, many operators ignore the additional practices that will add value to the customer and increase business revenue, including important and often necessary carwash upgrades. Outlined below are three simple strategies that can help separate you from your competition, increase your profit margin and help ensure that you exceed your business goals with a carwash system.

PARTNER WITH A TRUSTED DISTRIBUTOR

Technological advances have made both friction and touchless systems more reliable and efficient than ever before. However, that doesn’t mean carwash owners should neglect working relationships with their distributors. Your distributor should be trusted as an ally for anything and everything, regardless of which stage your carwash business is in. Successful carwash operators are the ones who have built strong relationships with their local distributors. Why? Much more than sales agents, your distributor is a trusted expert and can provide valuable guidance regarding your local market, potential customers, and competition to help maximize your revenue potential.

Some of the areas where you’ll be able to tap into the distributor’s knowledge include: • Identifying environmentally efficient solutions • Assist in site evaluations in order to select the best options for your system, potentially adding value or saving you money • Providing factory-certified installation, preventative maintenance and emergency service • A good carwash distributor will help you set price, and reduce operating costs always looking to help ensure you are maximizing your ROI. Your distributor’s goal is to partner with you in growing your business for years to come -taking the if your successful they are successful approach. Utilizing this effective resource will not only increase the value of your business, but reduce

unnecessary stresses and confusion associated with incorporating a carwash, as well as the daily operational needs of your system. Don’t miss out on the opportunity to leverage this valuable resource.

CREATE AN INVITING AND SAFE SITE FOR CUSTOMERS

Maintenance and cleanliness are paramount to ensuring continual revenue growth from your carwash. In addition to a clean car, customers prefer a clean facility. The owner is responsible for keeping the carwash clean, safe and operational for the customer. At least one employee at the facility, or in an area, should be responsible for maintaining a clean site and taking care of sweeping, trash removal and overall cleanliness. A clean site projects success and has an influencing impact on repeat and

MARCH/APRIL

Signage on your building and lot attract attention of potential customers.

potential customers. Customers also require a safe experience, especially with around-the-clock hours. A well-lit facility is crucial to delivering a safe carwash experience and lights should be replaced at regular intervals. As more organizations switch to long-life LED bulbs, the need for bulb replacement has lessened, though this does not mean your signage should be ignored. Making sure signs are clean and in good repair are a necessity, as clear signage also contributes to a safe and inviting atmosphere. Last but not least, consider installing vacuums, vending machines and cash machines to your facility. These simple conveniences are a value to customers and provide additional revenue sources for you. Once you’ve made your site as welcoming and safe as possible, it’s time to maximize your business with a mix of marketing efforts.

MARKET YOUR CARWASH WITH A UNIQUE MIX OF TACTICS

Installing conveniences such as vacuums add value to customers and provide additional revenue sources.

Trusted distributors will provide expertise through a variety of areas including installation and preventative maintenance.

While the quality and effectiveness of your carwash will result in clean cards and happy customers, this alone will not attract new customers to your business. Through a mix of tactics, you can help make sure your business stays top-ofmind with existing customers as well as reaches potential new customers. Effective customer retention and marketing initiatives don’t need to break the bank, either: by leveraging the tactics below, you can break through the noise of competition, and differentiate your business for little to no additional cost. Some of the most effective marketing efforts can be done on-site. Take advantage of customers that are already at your location by rewarding their choice and encouraging repeat visits. • Loyalty Program: Create a loyalty program with exclusive promotions and rewards to keep customers coming back. • Signage: Take advantage of on-site signage to promote your carwash. Large signs on your building or eye-catching

signs along the road make for great attention grabbers. • In-Bay Wall Space: Leverage the inbay carwash wall spaces by promoting other revenue streams or sell the advertising space to local businesses. You have a customer’s full attention while they’re in the carwash, so make the most of it! • Change Mats & Window Clings: If your carwash is part of another business, like a convenience store, take advantage of the opportunity to promote your carwash to every customer that comes through the door. Additionally, maximize your exposure in the community by taking advantage of these low-cost opportunities: • Fundraisers: Similar to the community give back at your grand opening event, partner with a local charity to donate a portion of the profits from car washes on select day(s). • Social Media: Serve geo-targeted digital ads and boosted posts to current and potential customers through social media. For example, share a photo of a happy customer and their clean car on Facebook and boost the post to Facebook users within a 10mile radius of your location. • Local Media: Local radio and newspapers are cost-effective ways to reach potential customers. You can also work with media outlets to offer onair prizes in exchange for promotional mentions. The carwash industry offers a lucrative business model with potential for high profit margins and excellent customer retention. With a trusted distributor, optimized site and effective marketing, you can leave your competitors far behind. David Dougherty owned and operated carwashes in the Midwestern United States for 10-plus years. Today, David is the senior product manager for in-bay automatics at PDQ Manufacturing Inc. in De Pere, Wisconsin. For more information, visit www.pdqinc.com or call (800) 2273373. David can be reached at David. Dougherty@pdqinc.com.

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Siem Reap, Cambodia: Traditional floating retail shop in the floating village on the Tonle Sap lake, Cambodia.

THE FLOATING C-STORE What’s your idea of what a convenience store looks like? Travel to a developing country and have your perception changed. By Carter Hammett

In recent years, Cambodia has been gaining a reputation as a can’t-miss tourist destination. Thanks to a cheap dollar, an exotic locale and boisterous nightlife, the country has managed to wriggle past tragic history with an eye on the future. Still, while most visitors travelling to Cambodia tend to flock to the famous Angkor temples just outside of Siem Reap, there’s much more there than initially meets the eye. About 15 km south of that city is a string of busy communities that house non-profit organizations, small businesses as well as religious and sports facilities. While that in itself may not sound so impressive, the fact that these neighbourhoods happen to exist entirely as floating villages - totalling 170 - might make you think twice. For its half million residents, Tonlé Sap Lake is the place they call home. A UNESCO-designated biosphere, the body of water, fed by the Toné Sap River, is the largest fresh water lake in Southeast Asia. Depending on the season, the lake can swell from anywhere between 2,700-to-16,000 square km and its depth can vary from one to 10 metres. Another unique feature about “Cambodia’s beating heart” as locals call it, is the fact that the river’s flow actually changes direction according to rainfall levels. The forest of stilted buildings and houses create an infrastructure on the lake that enable the structures to endure severe weather shifts as well as fluctuations in the water’s depth and size. Other buildings are buoyed by old tires attached to the sides of their platforms, while still others are little more than boats with tiny fragile walls and curtains to give privacy and protection.

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Probably the number one product sold at these outlets is potable water. Several factors contribute to this necessity: silt from the mighty, connected Mekong River helps Tonlé Sap Lake’s abundant fish population, a food source and the primary form of income for most of the locals.

Taken as a whole, the villages seem to be a disorganized hodgepodge of desperate living. Quite the contrary, the villages parallel their land-bound counter parts with an infrastructure that includes schools, gas stations, a non-profit run hospital, barber shops, temples, restaurants basketball court and yes, even convenience stores. Probably the number one product sold at these outlets is potable water. Several factors contribute to this necessity: silt from the mighty, connected Mekong River helps Tonlé Sap Lake’s abundant fish population, a food source and the primary form of income for most of the locals. Unfortunately, what’s good for the fish isn’t good for the population so residents have to buy their drinking water and this is normally found at the local c-store. Water brings with it another serious environmental issue: open defecation, which fosters illness and pollution. Recently, a non-profit group Wetlands Work, developed a cost-effective, twocontainer system that filters pathogens out of waste water, which may soon counteract some of the illness The c-stores we saw carry a small selection of drinks, cigarettes, foodstuffs and

snack items and they’re often tended by a clerk who may or may not be sound asleep in a hammock near the front of the store. While these stores may provide a key service for locals, there’s also some tales of tourists being harassed into paying as much as $70 for a single bag of rice also carried by the convenience store, with the money promised to go to the local orphanage. It’s doubtful if the money ever makes it that far. It’s unfortunate that scams like this exist but not surprising, given that the majority of residents live in a kind of poverty most of us can only imagine. The great bulk of the population occupying these floating villages are classified as non-immigrant foreigners, composed of three ethnic communities: Chams, Khmers and Vietnamese. These stateless people aren’t legally entitled to own land but there’s no regulation of this sort applied to water. The floating villages thus become a relative oasis for these communities. While our tour guide informs us that the villages along Tonlé Sap Lake have existed in various forms over five centuries, the concept of a Cambodian floating market is moving slowly into the 21st century, turning it into a tourist concept proper that locals might actually benefit from. Spearheaded by property investment firm Sky Land in partnership with a Thai firm, construction is underway as of this writing. The plan calls for a facelift to 20 hectares of land in Vihear Sour commune. The strategy includes boats modelled on the Khmer style and measuring up to 40 metres long, that would sell souvenirs, merchandise and of course, food. Several variables will need to be considered including design, safety and infrastructure, but what was once an act of necessity will now be reframed as a tourist attraction. The irony can’t go unnoticed by village residents. Essentially held hostage in their own homes and the lifestyle they’ve had thrust upon them, the hardships they continue to face will be exploited as a novelty stop for tourists. It’s just the latest hurdle for a community trapped between the old vestiges of the past and the oncoming values of the future.

Before we go… The Cambodian convenience store industry is alive and growing, thank you very much. With urban growth booming and per-capita income on the rise by 7 per cent c-stores are expected to make a bigger footprint throughout the country as the coming decade emerges. Already local big shots like Lucky Supermarket

Cambodia Phnom Penh Central Market

and Super Duper are making inroads as they offer a wide selection in airconditioned environments, which are attractive to heat-frazzled shoppers. While the majority of retail is often dominated by small, family-owned operations outside of major cities like Siem Reap and Phnom Penh, these institutions are also projected to decline during the next decade. Another element favourable for c-store growth is the ROI is better than traditional supermarkets and the investment, lower. In many instances, the products offered in smaller c-stores are on par or superior to those sold in supermarkets and customer service tends to be superior. One area where Cambodian c-stores need to pick up the slack is in upgrading services to match the needs of a universally fickle marketplace. Bill payment services, the availability of mobile phone cards and other services would go a long way towards moving this sector forward. Giving everyone a run for their money will be North American c-store chain, Circle K, which opened its first outlet in Phnom Penh in 2018. The company plans to open an additional 300 stores by the end of the decade with a total investment of $20 million store officials predict. With Cambodia the ninth market in Southeast Asia the c-store giant will penetrate, it will be interesting to see exactly what the market will be able to bear.

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Cleaning Carwash Sensors

A drying system is considered by many people to be one of the vital parts of any successful carwash business. Despite these and other challenges, good maintenance and housekeeping procedures help operators minimize or prevent operational issues with their equipment. The idea of cleaning the sensor in your carwash equipment fills many people with dread. It may seem difficult or complicated but it is actually much more straightforward than you may think. Here are some steps to take to avoid damaging your sensor in need of vital and expensive repairs. First important step is to make sure your control box is turned off. Never try to clean a sensor while your machine is on! Check for damage to sensor face for dirt and residue. Scrub off the dirt and residue on the transceivers with a soft bristle brush and mild detergent and water solution. Sensors are prone to damage from pressure washing, use of chemicals and high pressure water used

directly on the sensors. It is recommended to avoid applying these techniques to your sensors. If you find hard deposit, try removing it without damaging the paint on your sensors. In ProtoVest sensors, if there are dents or peeled off paint, it is recommended to replace the sensor. Donâ&#x20AC;&#x2122;t discard your old sensors! Send them to Proto-Vest for testing and evaluation. In most cases the sensor can be repaired. It is also recommended to clean the sensor face with a soft, wet cloth. Always install new sensors with a sensor grommet in place over the sensor cable to prevent moisture and dirt from getting inside your sensor. It is simple and effective maintenance tip on how to prevent buildup and corrosion on your sensors. It is highly recommended to keep up with the maintenance of sensors in either your wash or dryer system. The more you take care of them, the less you have to worry about repair costs!

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PEI CONVENTION AT THE NACS SHOW Georgia World Congress Center | Atlanta, GA Mark your calendar for the PEI Convention at the NACS Show in Atlanta. PEI’s headquarter hotel, the Westin Peachtree, will host several events on Tuesday, Oct. 1, including PEI 10-Groups, PEI Women and PEI Young Executives. The PEI Convention will open with a kick-off keynote presentation at the GWCC on Oct. 2. Registration will open in the spring. www.pei.org/show

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PEI YOUNG EXECUTIVES WINTER CONFERENCE Denver, CO Join PEI Young Executives in this unique environment designed especially for employees of PEI member companies ages 2145. From networking to leadership development, the program encourages an exchange of ideas with peers about the challenges and opportunities in the industry. The conference format encourages the development of industry relationships that could last a lifetime. www.pei.org/ye

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Putting the Foam in Foaming Brush (article continued from page 49) reach, but can be more tiring to use. Standard foaming brush handle length is 40 inches, but could range from 36 inches to 44 inches. Because a slippery, foaming brush grip can make the equipment hard to hold, Pecora recommends having a non-slip coating over the entire foaming brush handle to provide a secure grip anywhere. Adding a handle swivel to the foaming brush also makes it easier to use because it prevents the brush hose from twisting or kinking, advises Pecora. “This inexpensive, sometimes overlooked device makes the foaming brush much easier and less tiring to use so your customer washes their car longer, gets a better wash, and gives you more business,” he says. Given that foaming brushes are the single most important

item the customer sees and touches when entering a self-serve, it essentially serves as a calling card for the business and speaks directly to the care and attention to detail the customer will receive. As such, many self-serve operators are paying more attention to the choice of foaming brush. With an understanding of how important it is to apply more foam, more evenly, self-serve carwash owners are now prepared to select from the brush options that provide their customers with the best wash possible. For more information call 773-477-9620, email sales@ eriebrush.com or visit www.eriebrush.com. Jeff Elliott is a Torrance, California-based technical writer. He has researched and written about industrial technologies and issues for the past 20 years.

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(Continued on page 9) out of their way to help make me feel comfortable and include me, because I understand the business and maintain professionalism. If you are female entering in the industry, know that knowledge is golden. People will respect you more if you know your product and your industry. I am proud that my story is included with these other amazing women in the industry. Now, let’s wave a towel to all the great women leaders of the carwash industry.

adventures, but most importantly, give quality of life for women, families, and all their praise to God. She entered into their communities. So my advice to women in car wash is this line of work to bring much needed change to the industry. “When people to love what you do, trust yourself, and think of car wash, they think of cold- focus on who you are and who you want shouldered individuals who may or may to become. Always hold yourself with not even acknowledge the fact that you grace, embrace imperfect moments, are there.” She married into the power and chase your dreams. Don’t ever limit washing business and now finds herself yourself, and be open to all possibilities! leading a top of the line car wash. “Being Amelia Earnhart said, ‘Women, like men, a clean freak has it’s perks. I feel it’s should try to do the impossible. And extremely important to love what you when they fail, their failures should be a do. My goal is to develop a comfortable challenge to others.” rapport with every customer that comes through the car wash. It’s important to listen to the customer’s preferences and feedback so we can determine what product and services to offer. At Elite we strive on having a collaborative work environment. Not only do we have REGISTER TODAY! teamwork and team-building, we put extra time into our employees to make For event details, tickets, including sure they thrive in our environment and sponsorship, please contact: Tabitha Mueller naturally feel a part of something bigger Elite Car Wash, Cape Girardeau, MO Brenda Jane Johnstone than themselves. We want to prepare our Tabitha Mueller is the site manager young adults for their futures. phone: 204-489-4215 at Elite Car Wash in Cape Girardeau, email: bjj@womenincarwash.com I was extremely blessed and excited to Missouri. She has four beautiful children be a part of empowering women in the Andrew Klukas with her husband, Arron: Ava 9, Keagon 6, car was industry. Empowering women phone: 778-772-3057 Amsley 4, and Kinlee 1. She and her family to participate fully in economic life email: andrew@womenincarwash.com live on a farm outside of Cape Girardeau. across all sectors is essential to building They love animals, nature, and going on a stronger economy and improving the

golf tournament JUNE 27, 2019 The Links of GlenEagles Golf & Country Club Cochrane, Alberta Convenience & Carwash Canada in partnership with Women in Carwash™ invite you to continue a strong Western Canadian tradition that the Western Convenience Stores Association has hosted for the past decade: The annual Western Canadian charity golf tournament. Proceeds from this year’s tournament will go toward the development of Cstorenet – a new online portal initiated by the President of the WCSA and designed to serve as a new, modern hub to support business exchanges and networking, product introductions and market development, and to strengthen the industry’s identity to support more potent government advocacy. Says Andrew Klukas, President of the WCSA, “This use of golf proceeds will work in the best interests of the industry as the development and launch of Cstorenet will overcome the challenges posed by Western Canada’s vast geography and help strengthen the business environment for retailers, distributors and suppliers across the region.”

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What’s New

Mars Wrigley Confectionery promotes Tony Moussa to Channel Development Director Mars Wrigley Confectionery recently announced the promotion of Tony Moussa, former multi-channel development head to channel development director- new transactions. In his new role, Moussa will be responsible for leading a team that manages the club, dollar chain, food service and digital e-commerce businesses. Moussa Joined Wrigley (now Mars Wrigley Confectionery) back in 2003 and has managed a variety of national businesses such as WalMart, Costco and Loblaws as well as managing internal roles such as customer marketing manager and most recently channel development head, prior to this promotion. Moussa has a Bachelor’s Degree in Economics from the University of Calgary.

DOVER ACQUIRES BELANGER Expands OPW’s Access to Growing Carwash Equipment Market Dover (NYSE: DOV) recently announced that it has completed a previously announced acquisition of the Belanger, Inc. business, which will become part of OPW, a business unit within Dover’s fluids segment. Headquartered in Northville, Michigan, and employing more than 150 people in the U.S., Belanger has served the carwash industry for nearly 50 years. Belanger, known for its strong engineering, reliability and innovative solutions, generated approximately $55 million in sales in 2018. The addition of Belanger strengthens OPW’s position as one of the largest carwash equipment and systems suppliers with strong brands in both conveyor tunnel and in-bay automatic segments, as well as large vehicle wash solutions. Dover expects the acquisition to be accretive to margins and adjusted EPS in year one and to achieve double-digit return on capital in three years, consistent with Dover’s M&A criteria. The transaction price implies a multiple of 2018 EBITDA below 10x, prior to synergies but after the benefit of asset value step-up. The demand for professional vehicle wash systems is growing due to a secular shift from manual washing to automated high-throughput professional systems. Robust long-term expansion in consumer demand for carwash services is supported by the convenience of professional washes, as well as increased adoption of loyalty programs by carwash operators. “With the increasing popularity of commercial carwashes, the vehicle wash solutions market is an attractive space where we intend to grow OPW,” said Richard J. Tobin, Dover’s president and chief executive officer. “We look forward to welcoming the talented team from Belanger. When combined with our PDQ business, one of our OPW brands, we will be able to offer customers a full breadth of products in this attractive market. This transaction reflects Dover’s commitment to deploying capital strategically in close-to-core markets that offer potential for sustainable, profitable growth, and where our team can create value for shareholders.” Terms of the transaction were not disclosed. The transaction was subject to satisfaction of customary closing conditions, including applicable regulatory approvals.

Upton’s Naturals Pioneers the Jackfruit Food Craze Vegan Food Company Brings Pre-Seasoned, Heat & Serve Young Jackfruit to the Canadian Market Chicago, IL – Upton’s Naturals, an independently-owned, ethical vegan company based in the States, is the first to make pre-seasoned, heatand-serve, natural jackfruit available in Canada. With more than three million vegans or vegetarians in the country, the launch of this easy-to-prepare, whole-food meat alternative couldn’t be more timely. Native to Southeast Asia, jackfruit is the world’s largest tree fruit. Beneath its incredibly large and spiky exterior is a mild-flavored, nutrient-dense, plant-based meat substitute. When cooked up young (a.k.a. not ripe) and seasoned right, this tropical fruit has the texture and taste of perfect pulled pork or shredded chicken. Using only simple, recognizable ingredients, Upton’s Naturals’ Jackfruit offers a good source of fiber, is completely free of cholesterol, gluten, soy, oil, GMO’s, and artificial flavors, and 100% vegan. The lineup includes Bar-B-Que, Thai Curry, and an unseasoned Original variety for cooks looking to get creative. Knowing that fresh, unripe jackfruit was hard to come by and that the closest thing to convenience in the category was unseasoned jackfruit in a can, the 20+ year vegan power couple set on a mission to bring pre-seasoned, ready-to-eat jackfruit first to the U.S. four years ago and now worldwide. “Doing what we believe in is the best part of this business, and to us, success is creating 100% vegan products that can inspire meat-free meals,” shared Staackmann. “Unripe jackfruit is the source of an incredibly versatile and healthful meat alternative that is relatively foreign to the Canadian market. We’ve made jackfruit easier to enjoy and more accessible to the everyday consumer, and the response from vegans and non-vegans alike has been amazing.” Visit UptonsNaturals.com for more information and find @UptonsNaturals on Facebook, Twitter, Instagram and Pinterest. Also visit @UptonsBreakroom on Facebook, Twitter, and Instagram.

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What’s New Dover Fueling Solutions Provides Wetstock Monitoring to GATE Petroleum Company

New OPW Website Designed for Elegant User Experience Hamilton, OH, February 4, 2019 — OPW, a Dover company and a global leader in fluidhandling solutions, is pleased to announce the launch of the new opwglobal.com. Easy to navigate, mobile responsive and elegantly designed, the new website embodies OPW’s commitment to defining what’s next across the globe with fluid-handling solutions. “The new OPW website was designed from start to finish with our customers in mind,” said Keith Moye, VP, Global Marketing & Business Development for OPW. “As such, it has been designed to provide visitors with a more customer-friendly, ease-of-use experience and a wealth of valuable information about OPW products. Not only does the new website help to strengthen our digital presence, but it will also serves as the content hub for our diverse consumer base across all market segments.” The enhanced design of the new website introduces a series of helpful features and offers a superior experience for new and returning visitors. It also includes an expansive resource library complete with technical guides and training videos. Additional features of the updated website include: • Improved navigation featuring a more intuitive menu system • Improved search to allow you to more easily search by the type of content you need, and the ability to filter search pages to narrow down and refine results. Experience the new website today at opwglobal.com.

Dover Fueling Solutions (“DFS”), a part of Dover Corporation that delivers advanced fuel dispensing equipment, electronic systems and payment, fleet systems, automatic tank gauging and wetstock management, recently announced that GATE Petroleum Company (“GATE”) of Jacksonville, Florida has purchased the ClearView solution wetstock monitoring services for its network of convenience stores throughout the southeastern U.S. Founded in 1960 by Herbert H. Peyton, GATE Petroleum Company is a heavily-diversified company operating in a variety of industries including retail convenience stores, car washes, fleet and fuel services, real estate, hospitality and construction materials. Today, the company’s retail operations include convenience stores in Florida, Georgia, North Carolina and South Carolina. GATE recently entered into an agreement with DFS to purchase the ClearView solution wetstock monitoring services for all of its company-branded fuel sites. This purchase will enable GATE to drive down costs related to fuel shortages, equipment maintenance, and administrative costs of environmental compliance, while improving customer experience. “To evaluate the ClearView solution services we implemented a pilot program in five of our stores, allowing us to examine the solution from every angle. It didn’t take long to see that the impressive claims were true,” said John Cockerham, vice president of operations at GATE. “The ROI proved to be well above what we expected, so we are looking forward to rolling out the product throughout our network.” John Nesbit, DFS director of systems sales in North America and ClearView general manager, said: “We are thrilled to have the opportunity to work with the GATE Petroleum team to help them drive better bottom-line results with the ClearView solution. It has been a privilege to partner with them as they reimage and renew their trusted brand across the southeast, and now we’ll enjoy helping them make those sites more efficient and even more competitive!” For more information about DFS products and solutions, visit www. doverfuelingsolutions.com.

MacNeil Awarded U.S. Patent for Cleantouch Reach Arch Barrie, Ontario, Canada – January 30, 2019– MacNeil Wash Systems is proud to have been awarded U.S. Patent No. US D833,693 S for the CleanTouch Reach Arch. The CleanTouch Reach Arch includes corrosion resistant white Pro-Coat from 3M™, and can be used with numerous application mounts. Its ornamental, single leg design creates an open, spacious feeling in tunnels. The two piece lexan panels can be customized and can be illuminated with optional yellow, red, white, or blue LED lights. It installs easily into new or existing tunnels. About MacNeil: MacNeil Wash Systems has everything you need to help you succeed. As a brand of National Car Wash Solutions, we partner with the best in the industry to offer best-in-class solutions for your operations, from equipment to chemicals, parts, and service For more information contact: Sue Chappel Marketing Manager sue@macneilwash.com 800-361-7797

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Ad Index Aerodry Systems, LLC...........................................................8 Airlift Doors..........................................................................74 AirServ.................................................................................69 AquaBio Technologies........................................................33 Belanger..............................................................................46 BlastOFF..............................................................................48 Bulloch Technologies Inc.................................................... 41 Canadian Trade house........................................................14 CoreMark Int’l................................................................24, 73 Delcan Products Ltd........................................................... 31 Distribution Regitan.............................................................29 Erie Brush & Mfg Corp........................................................ 77 Gourmet Chips..................................................................IBC Great Canadian Meat Co.................................................... 51 Hilary’s Salesmaster Inc......................................................63 Hussman Corporation.........................................................36 International Car Wash Association....................................50 International Drying ............................................................ 37 Istobal Vehicle Wash & Care...............................................42 JUUL Labs....................................................................... OBC Kleen-Riten Corporation..................................................... 11 Mars Inc. 2019........................................................16, 17, 60 MI Petro...............................................................................18

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WWW.GOURMETCHIP.COM Contact your local wholesaler or Acosta Canada sales rep for more information.

WARNING: This product contains nicotine. Nicotine is an addictive substance. Use of nicotine during pregnancy may harm the fetus. 80

MARCH/APRIL

NOW AVAILABLE IN CANADA THE #1 VAPOUR BRAND IN SALES IN THE U.S. WITH 70.5% SHARE OF VAPOUR SALES AND 675% GROWTH IN DOLLAR SALES YEAR/YEAR*

THE ALTE RNATIVE FOR ADULT SMOKE RS NOT FOR SALE TO MINORS. This is an age-restricted product and age verification is required at sale. Source: Nielsen’s U.S. Convenience Store + xAOC channel, 4-week ending 7/14/18 © 2018 JUUL Labs, Inc. ALL RIGHTS RESERVED.