SUMMER SCHOOL ON WORKPLACE MANAGEMENT
CASE STUDY WORKPLACE RENEWAL
Edima Essien, Josephine Matanovic, Narges Kasaee, Tiffany Ofori-Atta,
Xhulia Bejo Summer 2019
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OVERVIEW
SUMMARY
WHAT DO WE WANT TO ACHIEVE ?
WHERE ARE WE NOW ?
WHAT HAS TO BE CHANGED?
GOALS
ANALYSIS
PROPOSALS
CONCLUSIONS
HISTORY
PERSONAS
BASIC PROPOSAL
VALUES & OBJECTIVES
VALUES & MISSIONS
USER JOURNEY’S
ADVANCED PROPOSAL
SPATIAL CONCLUSION
MAIN OBJECTIVES
SWOT ANALYSIS
SPATIAL SOLUTIONS
FRAMEWORK
SPATIAL ANALYSIS
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WHAT DO WE WANT TO ACHIEVE ? For Unareti, sustainability means managing risks and mitigating the impacts deriving from its activities and engaging in creating value for all its stakeholders. GOALS
SOURCE: ttps://www.unareti.it/unr/unareti/azienda/sostenibilita/
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VALUES & MISSION
VALUES
MISSION
Coordination
Provide Good Network
Transformation Identity Company has a strong identity
Employees
Maintain experienced & proud workers
Business strengthening & change
Excellence
Agile organization - Leader in operational excellence
Community
Promote community within the work place
Community Sustainability The transformation process of energy should be sustainable. Use of renewable resources to generate energy.
Attract and empower people Engage external ecosystem
SOURCE: https://www.a2aenergia.eu/chisiamo/gruppoa2a/; https://www.unareti.it/unr/unareti/azienda/sostenibilita/
GOALS
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MAIN OBJECTIVES
Stronger relationship between Unareti’s values & building
Innovative & Smart Work Environment
GOALS
Effective layout & design 5
MAIN OBJECTIVES
FRAMEWORK
RELATIONSHIP BETWEEN VALUES & WORKSPACE
d
INNOVATION AND SMART WORK ENVIRONMENT EFFECTIVE LAYOUT & DESIGN
CULTURE
SERVICES Printers Restrooms Technology HVAC Light fixtures
SPACE
Single Offices Double height offices Hallways Locker Room Entryway
More male employees 8-hr days Stacks of paper
GOALS
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WHERE ARE WE NOW?
ANALYSIS
Once we rid ourselves of traditional thinking, we can get on with creating the future. SOURCE: James Bertrand; French Artist from the 19th century (1823)
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JOURNEY'S
PERSONAS
USER JOURNEY'S
Top Managers
ARRIVAL
Building Entrance
Coffee Area
Office
Meetings
Employees
ARRIVAL
Building Entrance
Coffee Area
Office
Print Area
Assistants
ARRIVAL
Building Entrance
Coffee Area
Meetings
Calls
Lunch
Calls
Lunch
Filling Rooms
(Out of Office)
(In Office)
External Lunch Field Work (In/Out of Office)
Conference Calls
EXIT
Meetings
EXIT
Office
EXIT
Parking
ANALYSIS
Workers
ARRIVAL
Building Entrance
Coffee Area
Changing Rooms
Calls
Lunch External Charging Field Work (Out of Office) Station
EXIT
Parking
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PERSONAS
PERSONAS Top Managers CORRIDOR WARRIOR
Employees DESK CENTRIC
DESCRIPTION
NEEDS Space
Access: 8am – 6pm Individual work: 60% Team work: 40% Project work: 20% In office: 70% Age: about >40
Service
• Access to more meeting rooms
•
Good lighting
•
More comfortable chairs and desks
Access: 8am – 6pm Individual work: 70% Team work: 30% Project work: 30% In office: 90% Age: about <49
• Huddle spots for small talk
Assistants ON THE GO
Workers PHYSICAL PSYCHOLOGICAL FUNCTIONAL
ON THE GO
• Focus areas • Phone booth
Access: 8am – 6pm/later Individual work: 40% Team work: 60% Project work: 0% In office: 0% Age: about <44
• More Locker Space
• Privacy • A quieter atmosphere • More vibrant colours • More break rooms • Canteen
•
More comfortable chairs and desks
• Privacy
•
Filing system/better organisation of paper Vending machines close to desks
• Canteen • Break areas
•
More comfortable chairs and desks
• Privacy
•
Access to personal storage space
•
More storage space Vending machines or cafeteria close by
• Access: 8am – 6pm Individual work: 90% Team work: 10% Project work: 10% In office: 40% Age: about <46
Culture
•
• Canteen • Break areas
• Canteen • Break areas ANALYSIS
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SERVICES
SPACE
WORKPLACE
S
W
O
T
Presence of Daylight
Inconvenient artificial
Few competitors in the area
Organizations have already implemented biophilic design
Ample amount of space for meeting rooms, greenery etc.
Space-furniture ratio is inconvenient
Emerging need for new workplace strategies
Availability of external co-working spaces
Potential to create more connected office spaces
Few communication areas
Availability of storage spaces
No temperature controls
New technology advancement
Lack of raw materials
No light controls
Availability of printers
Insufficient plant maintenance
Insufficient task lighting
Availability of cloud networking services
Existing ventilation system
Paper piles
Public transportation services
Dull colours and materials
Deteriorating technology
Accessibility of restrooms
CULTURE
Initiative to change Proud Employees Skilled workers
Sustainable values are not evident Company brand is not evident in the office
Baby boomer may resist new technology and spatial change Lack of community amongst employees
Hiring more millennials
Personnel reduction
Attract new talent
Millennials do not desire to work here
Current trend of coworking spaces Press/media coverage of the company
Global trends want more women in the workplace
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SPATIAL ISSUES
Services • • • •
RELATIONSHIP BETWEEN VALUES & WORKSPACE
Artificial lighting is bad Ceiling design was non functional Not supportive for disabled people Lack of Meet & talk zone
Entrance
INNOVATION AND SMART WORK ENVIRONMENT
• • •
EFFECTIVE LAYOUT & DESIGN
• •
space is too small No signage / no branding No meeting point at the entrance Entrance is not inviting /dark light No sitting area
Offices • • • • SPACE SERVICE CULTURE
• • •
Lack of visual privacy Acoustics are not right Minimal space for change Minimal floor area due to double high space Furniture space-ratio is not right Disordered No control of the temperature
ANALYSIS
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AM I AGGRR A M SS T I AI LA LDDI A S P SAPAT
• dark corri dors
• Booking meeting rooms on the paper tables
• Unused large areas
• absence of brand sign
• insufficient Locker room • No specific place for lockers
• No sitting area
GROUND FLOOR
SPACE SERVICE
CULTURE
• Narrow corridors • No artworks
• Storages and printers spread everywhere
ANALYSIS • Presence of paper everywhere
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AM I AGGRR A M SS T I AI LA LDDI A S P SAPAT
• Messy offices
• Dark offices in the centre
• Shelving and printers spread everywhere
• Printers spread everywhere
• Dark storages – used like warehouse for everything
2ND FLOOR
ANALYSIS
SPACE SERVICE CULTURE
• narrow corridors
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NOISE ISSUES
NOISE EFFECTS
• PHONE CALL • PEOPLE INTERACTION
PERSONAS PEOPLE'S ACTIONS
STRESSED POOR ATTENTION ANOYANCE/ANXIETY DISTURB SLEEP CARDIOVASCULAR DISEASE • MEMORY ERROR • • • • •
• PUT ON MUSIC • DISCUSS NOISE PROBLEMS • CHANGE DESK LOCATION
HOW CAN SOUND BE USED POSITIVELY AT A2A? (ISO 3383-3:2012)
PERSONAS : STRATEGIC APPROACH
SOLUTION
SOUNDSCAPE
WHAT MAKES THE SOUNDSCAPE AT A2A UNPLEASANT?
• USE EARPHONES • USE PROTECTORS
• IMPROVE ACOUSTIC CONDITIONS
SPACE : STRATEGIC APPROACH
NOISE ISSUES
NOISE EFFECTS
• CREAKING FLOOR • CLOSING THE DOOR
• AMORTIZATION • DAMAGE
SPACE
• • • • •
ACOUSTIC PANELS ACOUSTIC POROUS PLASTER ACOUSTIC ABSORBER CHAIR ACOUSTIC CARPET ACOUSTIC ABSORBER SOFA
• BREAKAGE • USURY ANALYSIS
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WHAT HAS TO BE CHANGED?
You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete. PROPOSALS
SOURCE: Buckminster Fuller: American Architect 19th Centurey (1825)
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PREFERENCES
High Importance Mid - Low Importance
Mid- Low Importance
ART WORK
COMMUNITY
GREENERY
BRAND AMBASSADORS
FLEXIBLE & ACTIVE WORK SPACE
CHANGING ROOM
EMPLOYEE BENEFIT
PERSONAL LOCKER
FLEXIBLE FURNITURE
ADDITIONAL PARKING LOTS
HUDDLE SPOTS
BRAND RELATED COLOURS
COMPANY
EMPLOYEE
SOLUTION
High Importance
GYM
SMART ENERGY SYSTEM
ELECTRICAL CARS
PHONE BOOTH
BREAK AREA
GOOD LIGHTING
MEETING ROOM
DESK STORAGE
NEEDS
DOCUMENT STORAGE
MATERIALS
PROPOSALS ROOM BOOKING SYSTEM
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PROPOSALS
BASIC EFFECTIVE LAYOUT & DESIGN
SPACE • •
INNOVATIVE & SMART WORK ENVIRONMENT
Paint the offices white Remove some partitions
• Add break areas on each floor • Textiles for sound reduction
• More Locker Space • Huddle spots
STRONGER RELATIONSHIP BETWEEN UNARETI’S VALUES & BUILDING PHYSICAL
SERVICES
CULTURE
•
Sitting area & carpets for the entrance
• •
• • •
Vending machines Cafeteria close by Add more artificial light
• Kitchenette
•
• • •
Add some plants Branding - signage
Activity sensors + booking system + app
• Glass protection foils for more privacy
Changing rooms Flexible furniture More storage space
• Canteen • Break areas • Instructions/signs to teach employees how to use different spaces • Recycling
• Sustainable materials / recycle plan
• Monthly discount on public transport abonnement
• Artwork display • Entrance Branding • Add some company messages on screens
PROPOSALS
PSYCHOLOGICAL FUNCTIONAL
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PROPOSALS
ADVANCED EFFECTIVE LAYOUT & DESIGN
• • • • •
Paint the offices white Adding textured surfaces on the walls e.g. wood panelling Open plan offices with movable partitions Changing Flooring Replace all partitions • Add break areas on each floor
INNOVATIVE & SMART WORK ENVIRONMENT
• Textiles for sound reduction • Add cabinets which provide privacy
STRONGER RELATIONSHIP BETWEEN UNARETI’S VALUES & BUILDING PHYSICAL PSYCHOLOGICAL FUNCTIONAL
SERVICES
SPACE
• More Locker Space • Huddle spots
•
Sustainable materials/recycle plan
• •
Sitting area & carpets Signage with screens / weather information
• • •
Vending machines Canteen close by Light sensors
•
• • • •
External room booking system (application i.e. Skeeda) Changing rooms Flexible furniture Phone Booth More storage space
• Sensors for HVAC system • Gym • Focus areas
• •
Electric Cars Monthly discount on public transport abonnement
CULTURE • • •
Add some plants Internal green relaxation room Branding - signage using screens
• Kitchenette
• Glass protection foils for more privacy • • • •
Canteen Break areas Canteen/ ordering system Instructions/signs to teach employees how to use different spaces on screens
• Recycling
• Artwork display • Entrance Branding • Add some company messages on screens
PROPOSALS
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SPATIAL DIAGRAMS
• BRIGHTER corridors + BRANDING
• Huddle areas for employees to communicate
• More equipped changing area
• Canteen • Phone booth
PROPOSALS
GROUND FLOOR
SPACE SERVICE CULTURE
• Adding greenery inside
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SPATIAL DIAGRAMS
• Smart storages
• Break areas
• Smart meeting rooms • Varied glass types for privacy
• Specific print areas in each level • Open plan workplaces
2ND FLOOR
PROPOSALS
SPACE SERVICE CULTURE
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SUMMARY
Reasoning draws a conclusion but does not make the conclusion clear unless the mind discovers it by the path of experience. CONCLUSIONS
SOURCE: Roger Bacon; English philosopher 13th century (1214)
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CONCLUSION
Excellence Identity
Community
Transformation
VALUES
MISSION Sustainability
Stronger relationship between Unareti’s values & building
Effective layout & design
Innovative & Smart Work Environment
Community
OBJECTIVES
CULTURE
SERVICES
CONCLUSION SPACE
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CONCLUSION
BASIC
Enhance the branding through pictures & messages of the company Add more artificial light and paint walls white to improve the internal lighting and overall atmosphere
ADVANCED Natural materials to encourage a sustainable work culture
Light sensors for innovation and smart work environment Adding textured surfaces on the walls that represents Unareti's values, missions and brand Think about a paperless policy to gain more structure and implement more tablets, screens etc. CONCLUSION
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THANK YOU FOR YOUR ATTENTION 24
APPENDIX
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SPATIAL DIAGRAMS
• dark corridors
• absence of brand signage
• Daylight from the voids
• Dark offices in the centre
• Gloomy corridors
• Empty storage
1ST FLOOR
ANALYSIS
SPACE SERVICE CULTURE
• Messy offices
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SPATIAL DIAGRAMS
• narrow corridors
• Unequipped large offices
• Unreadable areas
• Storages and printers spread everywhere
• Unused large areas
SPACE
3RD FLOOR
SERVICE CULTURE
• Old fashion equipment in storages
• Lack of navigation signs
• Messy offices
ANALYSIS
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SPATIAL DIAGRAMS
• Dull Colours, non acoustic absorptive materials
• Unattractive Corridors, lifeless greenery
SPACE
4TH FLOOR
SERVICE CULTURE
• Paper everywhere, • Lack of organisation
ANALYSIS
• Clinical looking corridors • Out of date storage equipment
• Messy offices
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