Advanced Diploma in Customer Relationship Management - Edukite

3/26/2019

Advanced Diploma in Customer Relationship Management - Edukite

HOME / COURSE / CUSTOMER SERVICE / ADVANCED DIPLOMA IN CUSTOMER RELATIONSHIP MANAGEMENT

Advanced Diploma in Customer Relationship Management ( 7 REVIEWS ) 

517 STUDENTS

Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer’s relations. …

TAKE THIS COURSE

https://edukite.org/course/advanced-diploma-in-customer-relationship-management/

1/10

3/26/2019

Advanced Diploma in Customer Relationship Management - Edukite

FREE

   

1 YEAR LEVEL 4 - ADV. DIPLOMA COURSE BADGE COURSE CERTIFICATE

29

NUMBER OF UNITS

0

NUMBER OF QUIZZES



23 HOURS, 30 MINUTES



HOME







CURRICULUM

REVIEWS

Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer’s relations. This is important since customers are important for the success of the business. If you want to learn how to ef ciently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.

Assessment This course does not involve any written exams. Students need to answer 5 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work.

Certification Edukite courses are free to study. To successfully complete a course you must submit all the assignment of the course as part of the assessment. Upon successful completion of a course, you can choose to make your achievement formal by obtaining your Certi cate at a cost of £49.

Having an Of cial Edukite Certi cation is a great way to celebrate and share your success. You can: Add the certi cate to your CV or resume and brighten up your career https://edukite.org/course/advanced-diploma-in-customer-relationship-management/

2/10

3/26/2019

Advanced Diploma in Customer Relationship Management - Edukite

Show it to prove your success

Course Credit: Edukite

COURSE CURRICULUM

Relationship with Customers



Good Customer Relationship – Why is it Important?



01:00:00



Understanding Your Customers



01:00:00



How to Calculate Customer’s Lifetime Value



00:30:00



How to Keep Your Customers Happy?



01:00:00



How to Get Your Customers to Say ‘Wow!’



01:00:00



Proven Methods of Customer Retention



01:00:00



The Art of Customer Follow-up



01:00:00



Loyalty Marketing Program



00:30:00



Promotional Items to Enhance Customer Relations



01:00:00



Handling Customer’s Complaints



01:00:00



How to Deal with Dif cult Customers



00:30:00



Introducing the Seven Deadly Sins of Customer Service!



01:00:00



Customer Relationship Management (CRM) Software – The Bene ts



01:00:00



Choosing a CRM Program



00:30:00

https://edukite.org/course/advanced-diploma-in-customer-relationship-management/

3/10

3/26/2019



Advanced Diploma in Customer Relationship Management - Edukite

Customer Service over the Phone



01:00:00

Customer Relations and Dealing



Module One – Getting Started



00:30:00



Module Two – The Right Attitude Starts with You



01:00:00



Module Three – Stress Management (Internal Stressors)



01:00:00



Module Four – Stress Management (External Stressors)



00:30:00



Module Five – Transactional Analysis



01:00:00



Module Six – Why are Some Customers Dif cult



01:00:00



Module Seven – Dealing with the Customer Over the Phone



01:00:00



Module Eight – Dealing with the Customer In Person



01:00:00



Module Nine – Sensitivity in Dealing with Customers



01:00:00



Module Ten – Scenarios of Dealing with a Dif cult Customer



01:00:00



Module Eleven – Following up With a Customer Once You Have Addressed Their Issue



01:00:00



Module Twelve – Wrapping Up



00:30:00

Assessment



Submit Your Assignment



00:00:00



Certi cation



00:00:00

https://edukite.org/course/advanced-diploma-in-customer-relationship-management/

4/10

3/26/2019

Advanced Diploma in Customer Relationship Management - Edukite

COURSE REVIEWS

4.6   7 ratings

5 STARS

0

4 STARS

0

3 STARS

0

2 STARS

0

1 STARS

0

NO REVIEWS FOUND FOR THIS COURSE.

RELATED COURSES

https://edukite.org/course/advanced-diploma-in-customer-relationship-management/

5/10

3/26/2019

Advanced Diploma in Customer Relationship Management - Edukite

Complete Customer Service Training

FREE  

https://edukite.org/course/advanced-diploma-in-customer-relationship-management/

527

6/10

3/26/2019

Advanced Diploma in Customer Relationship Management - Edukite

Customer Relationship Management Training

FREE  

https://edukite.org/course/advanced-diploma-in-customer-relationship-management/

473

7/10

3/26/2019

Advanced Diploma in Customer Relationship Management - Edukite

Customer Service Bundle Course

FREE 585

 

517 STUDENTS ENROLLED

https://edukite.org/course/advanced-diploma-in-customer-relationship-management/

8/10

3/26/2019

Advanced Diploma in Customer Relationship Management - Edukite

BEST RECOMMEND COURSES 1909: The People’s Budget

  ( 9 REVIEWS )

1253 STUDENTS

21st Century Marketing

  ( 6 REVIEWS )

720 STUDENTS

70-697 – Con guring Windows Devices

  ( 7 REVIEWS )

1334 STUDENTS

SUBSCRIBE TO OUR NEWSLETTER

Get top tips & guidance from our in-house study abroad experts

Your Email

Submit

USEFUL LINKS About Terms & Conditions Privacy Policy Cookie Policy Contact INQUIRY

https://edukite.org/course/advanced-diploma-in-customer-relationship-management/

9/10

3/26/2019

Advanced Diploma in Customer Relationship Management - Edukite

 3 Lower Thames Street,London,EC4R 6HE.  020 3934 9675  info@edukite.org

COPYRIGHT © BY EDUKITE



https://edukite.org/course/advanced-diploma-in-customer-relationship-management/







10/10