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Advanced Diploma in Customer Relationship Management - Edukite
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Advanced Diploma in Customer Relationship Management ( 7 REVIEWS )
517 STUDENTS
Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer’s relations. …
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1 YEAR LEVEL 4 - ADV. DIPLOMA COURSE BADGE COURSE CERTIFICATE
29
NUMBER OF UNITS
0
NUMBER OF QUIZZES
23 HOURS, 30 MINUTES
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CURRICULUM
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Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer’s relations. This is important since customers are important for the success of the business. If you want to learn how to ef ciently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.
Assessment This course does not involve any written exams. Students need to answer 5 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work.
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Advanced Diploma in Customer Relationship Management - Edukite
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COURSE CURRICULUM
Relationship with Customers
Good Customer Relationship – Why is it Important?
01:00:00
Understanding Your Customers
01:00:00
How to Calculate Customer’s Lifetime Value
00:30:00
How to Keep Your Customers Happy?
01:00:00
How to Get Your Customers to Say ‘Wow!’
01:00:00
Proven Methods of Customer Retention
01:00:00
The Art of Customer Follow-up
01:00:00
Loyalty Marketing Program
00:30:00
Promotional Items to Enhance Customer Relations
01:00:00
Handling Customer’s Complaints
01:00:00
How to Deal with Dif cult Customers
00:30:00
Introducing the Seven Deadly Sins of Customer Service!
01:00:00
Customer Relationship Management (CRM) Software – The Bene ts
01:00:00
Choosing a CRM Program
00:30:00
https://edukite.org/course/advanced-diploma-in-customer-relationship-management/
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Advanced Diploma in Customer Relationship Management - Edukite
Customer Service over the Phone
01:00:00
Customer Relations and Dealing
Module One – Getting Started
00:30:00
Module Two – The Right Attitude Starts with You
01:00:00
Module Three – Stress Management (Internal Stressors)
01:00:00
Module Four – Stress Management (External Stressors)
00:30:00
Module Five – Transactional Analysis
01:00:00
Module Six – Why are Some Customers Dif cult
01:00:00
Module Seven – Dealing with the Customer Over the Phone
01:00:00
Module Eight – Dealing with the Customer In Person
01:00:00
Module Nine – Sensitivity in Dealing with Customers
01:00:00
Module Ten – Scenarios of Dealing with a Dif cult Customer
01:00:00
Module Eleven – Following up With a Customer Once You Have Addressed Their Issue
01:00:00
Module Twelve – Wrapping Up
00:30:00
Assessment
Submit Your Assignment
00:00:00
Certi cation
00:00:00
https://edukite.org/course/advanced-diploma-in-customer-relationship-management/
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Advanced Diploma in Customer Relationship Management - Edukite
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