Supply Chain Solution Source Negotiation Stocked & Managed Inventory
Managed Print Services Sales & Leasing Maintenance
Space & Asset Mgmt. Maintenance & Service Reservation Management
Hardware & Software Hosted Cloud Solutions vBCDR
Planning Office Design & Signage Furniture Called This For a Reason Experience Installa5on k Why
Office Supplies Coffee Breakroom Transactional Furniture
Sustainable Moving Reusable Plastic Crates RFID Technology Commercial & Digital Printing Forms Management & Distribution Promotional Materials Office Design Planning Furniture & Signage Installation
Classroom Supplies Instructional Materials Furniture & Fixtures
HiTouch a Company with History In the 1970’s,. Howard Brown successfully pursued a roll-up strategy to form Summit Office Supply, a commercial office products business. The base of the operation was located in the New York metropolitan area. The company started with roughly $50 million in sales prior to its sale to BT in 1987. Mr. Brown subsequently served as President for the Northeast Region at BT through 1996 while growing the division’s revenues to approximately $500 million. In January 1998, he formed a new company, which purchased Allied Office Products, along with 9 other companies which created a $120,000,000 base foundation. These 10 companies squarely put Allied in the “one solution” office products business. This company was innovative by offering complete services for office products, printing, promotional products, coffee and beverage, furniture, laser supplies and print management. In May of 2006, Allied’s has achieved over $400,000,000 in sales. The firm had a strong bottom line and an enviable customer base, which attracted Office Depot to purchase Allied. In 2008 Mr. Brown purchased Rent-A-Crate and ShredX two national firms with an existing infrastructure. In 2010 Mr. Brown purchased My Office Products a national office products firm with 30 offices except in the North East. Since then we have added “KEY” Personnel along with 7 Best Practice Business “IT Simplify, Design Works, PrintWorx, Unity, My Office Printer Products, Facility Solutions and Source Store Solutions to be part of the HiTouch Business Service Offerings.
Largest Independent Na?onal Office Supplier
2010: $126,636 Mil. 2011: $164,960 Mil. 2012: $190,698 Mil. 2013: $201,193 Mil. 2014: $267,000 Mil. 2015: $300,000 Mil.
Our Clients, Sta9s9cs & Deliverables Deliveries Single vs. Mul5ple Loca5ons
Sales Volumes for Mul5ple Loca5ons
5,513
Under $99k 3189
1 to 2 3+
6210
$100K-‐500k $500k-‐$999K
245 17
21 $1 Mil. + Number of Customers
HTBS Deliveries vs. Drop Shipped
Service Metrics Performance Overview
99.93% Inventory Accuracy
16% 84%
RDC/Courier
99.88% Fulfillment Accuracy
Drop Shipped
62% Orders Placed Online 32% Filled at a MYOP Facility
Delivery Markets & Logis9cs
Office Design Planning Furniture & Signage Installa5on k
RDC SPR HTBS Next Day 2nd Day
HiTouch Hierarchy Organiza9onal Chart Michael Brown Chief Executive Officer
John Frisk President
Dave Bagby VP Finance
Jason Palmer CIO
Butch Johnson EVP Merchandise
Mike Palmer COO
RVP’s
Director Credit Collections
VP of Systems
Merchandising
Director of Purchasing
Strategic Solutions
Director Accounting
Directory Analytics
E-commerce
Human Resources
Sales
Accounts Receivable
Print Production
Distribution
Sales Support
Accounts Payable
Promotional
Warehousing
HiTouch Regional Vice Presidents Mary Lou Morgan (29) • North Central • North East Mike Denny(25) • South Cory Davis (24) • Central • Mid. Atlan9c Debbie Lafferty(28) • Atlan9c Tom Enns (28) • North West • Mid. South Ken Ash (5) • Unity Eric Reilly (7) • Government Craig Foy (15) • Mid. South
San Francisco 50,000 SQ Feet
Chicago 50,000 SQ Feet
New Jersey 65,000 SQ Feet
Washington DC 50,000 SQ Feet Los Angeles 50,000 SQ Feet
Tennessee 100,000 SQ Feet Dallas 50,000 SQ Feet Tampa 50,000 SQ Feet
Product Management Maintain Primary & Secondary items Streamline Procurement Focus Energies on Core Competencies
Reorder Management Automate Reorder Process Understand Trends Flexible Procurement Solutions
Fulfillment Solutions Shipments to clients-locations Resupply of your stores Reduce delivery times/costs
Connections to all ERP Solutions
Tap In – Tap Out
Streamlined Seamless Process
On Boarding Programs Customer Service Programs Customized Solutions Nationwide Services
Customer Relations Certified Trained Personnel Escalation and Remedies Management Always Available
Program Implementation Services Full Onboarding detailed checklist Clear Strategy to Achieve Goals Pre-Launch Analysis Review
Reporting Detailed Daily/Weekly/Monthly/Quarterly Usage/Orders/Product/Item Reports Inventory Analysis & Reorder Reports
Deliverables Desk Top Deliveries Nationwide Free Delivery Multiple Line Facilitation
Accountability Streamlined Transparent Reporting Clear Concise Overview Truly Understanding Spends
Keurig Coffee Systems BOLT, B3000SE, B150 Hundreds of flavors Nationwide Service
Office Supplies Desk Top Deliveries Nationwide Free Delivery Friendly Courteous Service
Copier & Laser Papers All Sizes, Grades, #100 Bright Free Next Day Deliveries Same BRAND Nationwide
All Major Brands Available Sustainable Solutions LEED Rubbermaid, GOJO, Lysol, 3M, Kimberly Clark, Colgate
No Minimums Order What You Need Nationwide Free Delivery No Service/Refill Fees
Wellness Programs Site Assessment for Every Client Right Products in the RIGHT PLACE Show Visitors Your Wellness
Enterprise Lighting Solutions Stage & Theatrical Solutions Design and Implementation Nationwide Service
Office Lighting Solutions LED, Halogen, Incandescent Nationwide Next Day Delivery Lighting Programs
LED Conversions and Analysis Reduce Carbon Footprint Reduce Dependence on the GRID Save Thousands of Dollars
First Aid Products Emergency Kits, Wall Cabinets Band Aids, Antiseptics, Ointments Safety, Precaution, Prevention
Nationwide Programs Desk Top Deliveries Fulfillment Solutions Personalized Service
Deliverables Certified Products Next Day Deliveries Same BRAND Nationwide
National Water Cooler Solutions Solutions For Filtered Water 100% UV Filtration Available Like Branded Dispensers
Desk Top Water Coolers Desk Top Hot/Cold Devices Clean Sleek Look Professional Service
Stand Alone Water Coolers Floor Standing Hot/Cold Devices Clean Sleek Look for Todays Office Same BRAND Nationwide
Authorized Hewlett Packard, 3M, Lenovo, Canon, Kensington, Acer, Belkin, Verbatim, Sanford, Symantec, Adobe, McAfee + more
More than 250,000 Products Displays, Printers, Software Storage Devices, Modems, IT Services & Electronics
Datacenter Planning Cloud Based Backup Same BRAND Nationwide Software, Servers & Blades
Hewlett Packard & Xerox Programs Solutions to Manage All Devices Break-Fix, Triage Level 1-3 Parts, Service & Maintenance
More than 1000 Devices Printers Right For Your Needs Sales and Leasing Programs Certified Trained Professionals
Device Planning & Management Assessment Services Managed Service & Maintenance Service & Distribution Next/Same Day
Professional Shredding Services Secure Document Destruction NAID Compliant and Certified Security and Best Practices
Professional Moving Bins Stackable, Available in 5 Sizes Renting and Sales Programs Certified Trained Professionals
On Site and Off Site Shredding Standard Assortment of Bins Managed in House or Off Site Next/Same Day Service
Break Room Solutions Socialize & Interaction Spaces Community Spaces Employee Reward Programs
Reception Areas Collaborative Work Stations E Ergonomic Assessment Expert Installation
Space Planning & Design Layout & Design Installation & Configuration Project Management
Haworth Interior Systems Glass Enclosed Offices Hundreds of Styles to fit Budgets Professional Global Service
Haworth Reception Areas Integrate Bluescape Cutting Edge Designs Welcome & Hospitality
Haworth Collaborative Areas Custom Fit Spaces for your needs Free Designs and layouts Employee Appreciation Spaces
Interactive Display Systems Many Sizes to Fit all Budgets Stand Alone or Integrated Ideas Global Availability
Showcase Your Ideas Invite Perspective Clients Update Floor Plans - Layouts Easy To Use - Simplistic
Collaboration in Real Time Work as a Team Together Share Ideas Globally Management Involvement 24/7
Resource Management Visitor & Hospitality Management Conference Room Management Web Based Solution Open API’s
Workspace Management Reduce Carbon Footprint Book Desks Anywhere Flexible Working Solutions
Facility Management Solutions Interactive Floor Plans Comprehensive Reporting Reduce Real Estate Costs
Forms Management Providing Materials when Required Invoiced as Items are Released Nationwide Service
Inventory & Deliverables Desk Top Deliveries Nationwide Delivery Friendly Courteous Service
Manufacturing Capabilities All Sizes, NCR, Paper & Carbon OPUS, Numbering, Desensitizing Thermochromic Security
Commercial 1-10 Color Printing 4 Color Process, Hexa-Print, UV Soft Touch, Dry Trap, Spot UV In Line Foil Stamping & Embossing,
Printing Capabilities Presentation Folders Annual Reports & Brochures Corporate Stationery Programs
Printing Facilities 15 Certified USA Facilities 5 Asian Certified Facilities 4 Canadian Certified Facilities
On Demand Print Capabilities Variable Data and Content Personalization and Direct Mail 4 Color Process & up to 4PMS
Print Devices HP Indigo Series IGEN 4 220 Series NexPress Kodak Production
Projects on Demand Real Estate & Travel Brochures Personalized Marketing Materials Business Cards, Tickets, Badges
Promotional Branded Materials Corporate Marketing & Recruitment Advertise Your Image and Branding Create Awareness of Programs
Corporate Gifts - Events Reasonably Priced Items Nationwide Delivery Invoicing as released
Apparel All Sizes, Fabrics & Grades Custom On Line Ordering Certified Manufactures
Sustainable Papers Farm Bred Sustainable FSC & SFI Non Chlorine Whitening Agents 30-50-100 PCW Recycling
Responsible Solutions Purified Waters – No Toxins Certified Global Manufactures Friendly Inks & Toners
Our Environment Utilization of Products that are Safe Certified Manufacturing Processes Responsible Solutions
Customer Service Easy to interact with professionals CSR’s Trained for specific services 7AM EST- 9PM EST
Deliverables Desk Top Deliveries Nationwide Free Delivery Friendly Courteous Service
Reporting Monthly Detailed Analysis Product Usage Reports Managerial Overviews
End User Perspective East to Use On Line System Efficient Deliveries Everyday One Process for Multiple Lines
Purchasing Perspective Lower Costs of Acquisition Nationwide Free Delivery Reduction of Vendors
Management Perspective Simplified Accounting Process True Understanding of Usage Improved End-User Experience