Welcome Packet

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A Sewing Experience Since 1921

We would like to welcome you as a new EE Schenck Company customer!

EE Schenck has a long-standing tradition of specializing in the creative sewing market. Our 100+ year history reflects our vast experience as a supplier and producer of fabrics, notions, and more Our valued customers are the cornerstone of our company. We pledge to provide you with excellent service and an extensive selection of high-quality products.

The EE Schenck Customer Care team has earned high marks in the industry, and we hope that you will take advantage of having an expert at your disposal. We have a dedicated network of Sales Representatives, ready and able to partner with you to ensure your success. In addition, you can use EESchenck.com and our Easy Order Mobile App, to shop and manage your account.

On behalf of the tremendous staff at EE Schenck, thank you for your trust and faith in our company. We look forward to serving you for many years to come.

Sincerely,

Who we are

EE Schenck Company is a wholesale distributor and producer, offering a wide selection of premium fabrics from more than 40 of the world’s leading fabric brands as well as an extensive selection of thread, patterns, batting, books, gifts and more. As a familyowned business focusing on independent retailers and manufacturers, we create partnerships with our customers based on mutual success. EE Schenck provides quality products and excellent customer service, which has allowed us to remain a cornerstone in the ever-changing sewing industry for more than 100 years.

What we offer

One-stop Shopping

EE Schenck carries more than 70,000 items, including a variety of fabric, notions, books, patterns, and more. We offer specialty fabric for small manufacturers and quilting fabric for independent retailers, and feature our own inhouse designs and offer products from leading international brands. Our huge selection of fabric, notions, thread, crafts, batting, interfacing, storage, lighting, patterns, books, and more are all under one roof and easily searchable on our website. We even work with customers on custom sourcing, dyeing, and printing. Our wide selection of products combined with our commitment to helping our customers find what they need, make EE Schenck the one-stop shopping destination for all sewing, quilting, crafting, and manufacturing needs.

Knowledgeable Salespeople

At EE Schenck, the customers’ needs are top priority. Our knowledgeable team of sales representatives travel across the United States and Canada to assist customers as they select products and look for expert industry advice. Explore our Sales Reps page and get to know your Sales Representative today!

Credit & Payment Options

EE Schenck offers a variety of payment options, including major credit cards. We carry our own credit and do not use a factor. Terms customers in good standing receive 90-day terms on notions orders. Our team will always work directly with customers to establish their best payment options.

Free Shipping Options

EE Schenck provides free shipping within the United Stares for notions, books, and patterns with a minimum purchase of $150 of free freight designated items. Orders of fabric, batting, gifts, and large/ oversized items carry freight charges. Items that qualify for free freight are designated by our “Free Freight” icon on our website.

Consolidated Shipments

We ship within the United States as well as internationally and strive to make the process as easy as possible. Our team accumulates products from multiple vendors to consolidate customer orders before shipment. Shops can avoid their purchases trickling in, which eliminates excessive freight costs and extra invoices. Programs will arrive complete and ready to merchandise.

How we help

The Industry’s Best Customer Care Team

Customer Care

Monday - Friday

7:30am - 4:30pm PT custsvc@eescoc.com 503.284.4124 | 800.433.0722

Here at EE Schenck, customer needs are our top priority. Our customer care team is available five days a week to take orders and answer questions. Team members form a personalized relationship with customers, often reaching out with product recommendations based on customer needs and ensuring customers are up to date on the newest releases and industry trends.

Contact our customer care team via email or phone. Visit the FAQs page on our website for quick answers to the most frequently asked questions.

Brands We Carry

Top Fabric

3 Wishes Fabric

A.E. Nathan

B. Black & Sons

Benartex

Birch Fabrics

Blank Quilting

Camelot Fabrics

Choice Fabrics

Clothworks

Cloud9 Fabrics

Cosmo

Craft Yourself Silly

Dandelion Fabric

David Textiles

EESCO*

Elite*

Elizabeth’s Studio

Fabric Traditions

Felicity Fabrics

Four Seasons

Freckle + Lollie

Galaxy*

Henry Glass In the Beginning

Top Batting and Interfacing

Bosal

Fairfield Batting

Hobbs Bonded Fiber

Top Notions

Add-A-Quarter

Amodex

Applipops

Art Bin

Aurifil

Bloc Loc

Bohin of France

Bo-Nash

Clover

Coats & Clark

Colonial Needle Co

Cottage Mills

Crinkle World

Daylight Co

Duncan Enterprises

Dunroven House

Ecoluxlighting

Everything Mary

Top Books & Patterns

A Bright Corner

Abrams

All Through The Night

American Quilter’s Society

Annie’s Publishing

Antler Quilt Design

Around the Bobbin

Art East Quilting Co.

Art to Heart

Atkinson Designs

Aunties Two

Bound To Be Quilting

Busy Hands Quilts

ByAnnie.com

C&T Publishing

Canuck Quilter Designs

Carolina Moore

Cashmerette

Charisma Horton

Christina Cameli

Closet Core Studio

Cluck Cluck Sew

Cotton & Joy

Cotton Street Commons

Cozy Quilt Designs

HTC

Maywood Studio* Pellon

EZ Piecing FA Edmunds

Faultless Brands

Feral Notions

Fil-Tec

Fiskars Scissors

Galaxy Notions*

Gütermann

Hemline

Hot Fix Adhesive

June Tailor

KAI Scissors

Karen Kay Buckley

Kimberbell

LDH Scissors

Lecien

Martelli

Mary Ellen Products

Crabapple Hill Studio

David & Charles

Design Originals

Elizabeth Hartman

Fabric Café Inc.

Fiberworks

Fox Chapel Publishing

Friday Pattern Co.

Friendfolks

Funky Friends Factory

GE Designs

GMC Publications

Grainline Studio

Happy Heart Patterns

Heather French

Hunter’s Design Studio

It’s Sew Emma

Jaybird Quilts

Kate Colleran Designs

Kimberbell

Kitchen Table Quilting

Klum House

Knot and Thread Design

Ladeebug Design

Landauer Publishing

Island Batik

James Thompson

Kokka

Lewis & Irene

Maywood Studio*

National Nonwovens

P&B Textiles

Paintbrush Studio Fabrics

Plastex

Poppie Cotton

Print Concepts

Quilt Gate

Quilters Select

Therm•O•Web

Warm Company

Maxi-Lock

Maywood Studio* Mettler

Mundial Scissors

ODIF

Oklahoma Embroidery

Supply & Design

OLFA

Olympus

Omnigrid

Pilot Pens

Presencia

Prym Dritz

Quilt in a Day

Quilter’s Rule

Quilters Select

Quilters Touch

Quilting Creations

Laundry Basket Quilts

Laugh Yourself into Stitches

Laurie Shifrin Designs

Leisure Arts

Maple Island Quilts

Mary Mulari Designs

Meags & Me

Modernly Morgan

Mountainpeek Creations

Needle in a Hayes Stack

Noodlehead

One Sister Designs

Paper Pieces

Penguin-Random House

Pine Tree Country Quilts

Pleasant Valley Creations

Plum Easy Patterns

Poorhouse Quilt Design

Quilt Design Studio

Quilter’s Paradise

Quiltin’ Tia Quiltworks

Quiltworkx.com

R.J. Designs

Rae Hoekstra Designs

Robin Pickens

Shannon Fabrics

Splash Fabric

Springs Creative

Studio E Fabrics

Sykel

Un/No

Verhees Textiles

Wimpfheimer Velvets

World of Susybee

Quiltsmart

Reliable

Sarah Hearts

SA Richards

Scanfil

Schmetz

Sewline

Steady Betty

Sullivan’s USA, Inc

Superior Threads

Taylor Seville

Terial Arts

TrueCut / Grace Frame Co.

Tutto Luggage

Uniquely Crafts

VELCRO

Wrights

YKK

Rustic Horseshoe

Schiffer Publishing

Search Press

Sew House Seven

Sew Kind of Wonderful

Sewn Wyoming

Slice of Pi Quilts

Stash Books

Stitch Publications

Sue Spargo

Swirly Girls

TAUKO

Taunton Press

The Quilt Company

The Sewing Workshop

The Tipsy Needle

The Whole Country Caboodle

True Bias

Villa Rosa Designs

Violet Craft

Wendy Sheppard

Zakka Workshop

Home of

Easy Order App

Maywood Studio is a wholesale textile manufacturer and leading fabric supplier for the quilting and craft industry. We design, manufacture, and distribute 100% cotton textiles, precuts, and kits for independent quilt, sewing, and craft shops.

We believe beautiful fabric has the power to inspire a lifetime love of sewing and quilting. Elegant florals, timeless basics, creative collections, and our community of quilters, artists, designers, and makers define Maywood Studio fabrics. We are the home of Kimberbell Basics, Woolies Flannel, Shadow Play, Gelato, and more. We prioritize reliable reorderability and provide knowledgeable customer care.

Visit EESchenck.com to browse our latest fabric collections, projects, and free quilt patterns. We offer an exclusive Trunk Show Loan Program that allows you to borrow up to three quilts at a time for your shop displays, classes, and events. Sign up for our emails and follow us on social media for the latest news about new collections, projects, and events.

www.maywoodstudio.com • @maywoodstudio• #madewithmaywood

Compatible with iPhone, iPad or iPod Touch Download from the App Store

SCAN

SEND

Use your device to quickly add any of our 70,000+ items to your cart

Review & place your order in seconds

SHIP

Here’s everything you need to get started:

1. Download for free, just search the Apple App store for EE Schenck.

2. Login with the same credentials that you use on the EE Schenck website (email address or account number and password).

3. Use with your device camera or Socket Scanner.

Receive a FREE Scanner!

Our industry leading Customer Care team prepares your order for fast shipment

Watch these videos to help you get started with the App:

Placing an Order with the Easy Order App

Pairing your iOS device with the Blue Tooth Scanner

If your notions orders exceed $6,000 within one year of purchasing your Socket Scanner, a credit for the price of the Scanner ($280) will be applied to your account.

eeschenck.com Explained

Logged On

Once logged in using your EE Schenck account number or email address, you can view additional content, see pricing, delivery, put up and stock information and purchase products.

Product Spotlight

eBlasts: Easily shop all of the products from an email in one location.

Featured Products: Top sellers, recent catalogs, BOM programs and other themed product groups.

Visit the Stash

Project Gallery: A gallery of quilts and projects made from our fabrics. Plus free patterns to download for use for projects, classes, kits, etc. No selling.

Project Archives: Once the fabric is sold out, you will find the free patterns here.

Tips: Helpful tips for Quick Binding, Mitered Corners, and Basic Batting information.

Publications: Catalogs and Project books in a flip book style perfect for browsing.

New

Products from the last 30 days from all categories can be found using the New button in the website header. Filters can be used to find specific categories, vendors or product types.

Sale and Reduced

Reduced is a permanent markdown. Sale is a temporary markdown. All current Sale & Reduced products can be found in the Reduced & Sale Button in the website header.

My Account

Access account details, view open orders and invoices. Customers with terms can pay their invoices online with Easy Pay.

Shopping Cart

You will see icons for shipping details, expected delivery date and stock information next to the items you have selected.

Wish Lists

• Create as many lists as you want or need.

• Move items from a wish list to your cart all at once or one at a time.

• Items in your cart can also be moved to a wish list to hold them for a future purchase.

Search by Category Click on “ALL” and select the category that you need. Your search results will be limited to just items that fall into that category.

Quick Order

If you know the SKU number of the item you would like to order, you can quickly add it to your cart.

Product Detail Page

Here you will find additional information and images. If the item is stocked and available, IN STOCK will be listed. If an item is being pre-sold for future delivery, the EXPECTED DELIVERY is indicated. If no stock information is listed, the item must be ordered from our vendor partner on your behalf.

Shipping Details

Icons designating shipping details can be seen on the Item Detail page, in your cart and in email confirmations.

No Air Shipments

This item cannot be shipped via air.

No Back Order

This item will not be back ordered.

Drop Ship Only

This item will be drop shipped from the vendor, not shipped from EE Schenck.

Qualified for Free Freight

These items will ship for free if you have $150 of qualifying items in your order.

Coordinating Products in Fabric

Often fabric collections will have other basic fabrics that coordinate with them but are not part of the collection. On the Product Detail page, look in the upper right to find the Coordinating Products link. Products will show up at the bottom of every page in a collection.

Related Products

Related Products complement or enhance the item you are currently viewing. On the Product Detail page, click on the link in the product info box.

Downloading Images

There are two ways to download images from our website. All images are large 1600 x 1600px at 72dpi.

Fabric Collections:

Download all images from a collection at one time by clicking the Download all Images link in the upper right corner. All current images from this collection, including any alternate images, will download to your computer in a zipped file.

Individual Images:

Available for all products from the Item Detail page.

• Click the GRAY ARROW at the bottom of the image box.

• The image will open in a new window.

• Right click on the image and choose Save Image.

Product Type vs. Genre

Fabric: Product Type is the substrate of the product, i.e., canvas, muslin, denim, etc.

Genre is the print, e.g., animal prints, damask, ombré, etc.

Notions: Product Type is geared more toward the use, e.g., scissors, pencils, hand sewing needles.

Books and Patterns: Product Type is the purpose or use of the project(s), e.g., aprons, instructional, etc. Genre is the subject or style of the product in the pattern, e.g., doll cloths, log cabin, etc.

Helpful Answers

Do you have order minimums?

New customers must place a minimum opening order of $250. Existing customers’ orders must meet a $150 minimum. Orders not meeting this minimum will be charged a $25 service fee. All customers are required to meet a $1200 annual minimum per calendar year to keep their accounts open.

Do you offer sales and specials?

Yes! We have a large selection of sale and reduced-price merchandise, which is noted on our website with “sale” or “reduced” banners on individual product images. Items marked as “sale” are temporarily marked down and “reduced” items are permanently marked down. View all of our markdowns on our Reduced & Sale page.

What forms of payment do you accept?

EE Schenck offers a variety of payment options. We accept all major credit cards and may extend terms to you upon approval of our credit application. If you would like to apply for terms, please download and complete our credit application.

Is order pick-up offered for local customers?

Yes! Customers interested in pick-up can set up your account for Will Call. Once your order(s) have been invoiced and are ready for pick-up, our Customer Care team will notify you.

How can I view open orders and invoices on your website?

Once you’re logged in, click on MY ACCOUNT in the top right corner of the website. Here you will be able to access your open and shipped orders, current and past invoices, and more.

How can I receive your emails?

Once you have become a customer and set-up an account with us, you should immediately begin receiving our emails. If you don’t receive them, double check your spam or junk folder and add us to your safe-sender list. If you are still not getting our emails, contact our Customer Care team to verify we have your correct email address on file.

Are all products is stock?

We offer more than 70,000 different items, many of which are stocked for immediate shipment. If the item is stocked and available, IN STOCK will be listed on the item’s detail page. Specific quantities can be determined by adjusting your order in the shopping cart. If an item is being pre-sold for future delivery, the EXPECTED DELIVERY is indicated. If no stock information is listed, the item must be ordered from our vendor partner on your behalf.

What is MAP price?

MAP Price is the lowest price (policy set by the manufacturer) that an authorized seller is permitted to advertise a product for. This includes, but is not limited to, periodicals, emails, website and mailed sales pieces. Items that are subject to MAP pricing restrictions will have the MAP price listed on our website, viewable once logged in. In order to carry certain products, each account must sign the Advertising Policy Agreement. View these agreements and the brands that require them through the Vendor Agreements link at the bottom of our homepage, or ask your sales representative.

Have additional questions?

Visit our FAQs page on our website or contact our Customer Care team

Terms and Conditions

EE Schenck Company is a wholesaler selling only to licensed/registered businesses, not consumers. We require a sales tax registration certificate/resellers license for domestic accounts and a business registration certificate for international customers.

Order Minimums

Initial orders require a minimum purchase of $250 with subsequent order minimums of $150. Freight charges are not included when calculating order minimums. To maintain an account, a minimum of $1,200 must be purchased per calendar year or the account is subject to closure.

Backorders

Back-orderable merchandise that is not currently in stock will remain on order and ship at the first available opportunity. Backorders on free freight qualifying notions, books and patterns will ship once product becomes available if the order exceeds $75 or can be consolidated with additional open orders, otherwise we reserve the right to cancel after 30 days. Unshipped items that are not backorderable (as specified on our website) will be canceled, unless the customer gives specific instructions to backorder.

Special Orders

Items that are not regularly stocked may be special ordered. These items require a minimum quantity purchase amount and a deposit. Special order items are non-returnable.

Drop Shipments

All drop-ship orders must be shipped on open account or pre-paid when placing an order. Pre-payments will include estimated shipping charges if applicable. Payment due dates are based on the manufacturer ship date rather than the invoice date. Drop ship orders are non-returnable to EE Schenck Company or the manufacturer. EE Schenck Company is not responsible for delays, shortages or errors made by the manufacturer.

Cancellations & Refusals

A 15% fee will be charged on canceled merchandise and refused shipments. Customer is responsible for inbound and outbound freight charges on refused shipments. Frequent cancellations or refused orders may lead to a change in credit terms or account closure.

Returns

Returns will not be accepted without prior written authorization. All requests must be made within 30 days. EE Schenck Company will issue a Return Goods Authorization (RGA) that is valid for 10 business days.

Return Guidelines:

• Only products purchased from EE Schenck Company.

• Return items must be currently stocked and not discontinued.

• Unit packs must be maintained. Partial packs will be returned to the customer at their expense.

• Authorized merchandise must be returned in the original packaging and free from any markings.

• ORM-D hazardous materials cannot be returned due to federal regulations.

• Special order merchandise is not returnable.

• Merchandise must be returned with the return authorization letter and the RGA number on the outside of the package.

• Any merchandise returned without a RGA number will be sent back to the customer at their expense.

• Authorized returns due to customer error will be issued a credit, less freight and a 15% re-stock fee. If purchased with free ground shipping, these charges will be deducted from the credit.

• Items returned as damaged that were not found to be damaged will be returned to the customer at their expense.

• EE Schenck Company will credit any items shipped in error or product that is considered damaged.

• Credits will be applied to the original invoice. If the invoice has been paid, a credit will be applied against future invoices.

• EE Schenck Company reserves the right to refuse any returns.

Claims

If items are received damaged in transit, save the original packaging and file a claim directly with the carrier. Claims for shortages must be made within 5 days of receipt of an order.

Payment

EE Schenck Company accepts credit card, bank transfer or pre-payment. First time customers, who do not have terms, require a 50% deposit on orders to ship at a future date and a 100% deposit on at-once orders. Customers can apply for credit terms by filling out a credit application. Failure of our terms customers to pay promptly may result in a change of terms. A monthly service charge of 1½% per month will be charged on past due accounts. All invoices are aged from the ship date. Returned checks will incur a $25 service fee. All accounts are payable in U.S. funds only.

Freight

The customer is responsible for shipping charges except on qualifying notions, books and patterns that ship free within the United States once a minimum order of $150 of qualifying items is reached. EE Schenck Company reserves the right to use their discretion as to the carrier to be used for shipment. Customers may request to use their preferred carrier or an expedited service and will assume any charges. Orders not qualifying for free freight and routed via UPS, USPS or FedEx will be shipped freight prepaid and the shipping charges will be added to the invoice. Truck shipments will be shipped freight collect or may be invoiced separately.

Other Opportunities For Your Store

Connect with your sales representative or our Customer Care team for more information.

GAN-NWALL

Includes 187 Best Selling Notions + a free Scanner

Purchase includes one of each SKU (fixtures not included)

a FREE scanner for easy reordering

The perfect mix of products for New Stores. A great entry into notions from EE Schenck.

GROW A MONEY TREE CONSIGNMENT

Your choice among thousands of full price products.

Short term for special occasions and events!

Up to half of each SKU on the order can be returned within 30 days.*

Must have good credit with EE Schenck

Use for:

Booths at Quilt Shows

Sidewalk sale at community events

Guild meetings

Anniversary sales

Grand openings and Shop Hops

Customer Appreciation

BULK PURCHASE

Our pick of 50 patterns for $50

Our pick of 25 books for $100

Patterns valued at $5 MSRP or higher

Books valued at $12 MSRP or higher

Use for:

Half Price booth at local shows

Start an Amazon or Ebay shop

In-store sale days

Give-away with purchase

Sidewalk sales and Clearance bins

Monthly store events

*No markings or labels/stickers on product to be eligible for a return

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