Terms & Conditions 2015–16 How to Enroll Please complete the Enrollment Form on the previous page and send it to us with the nonrefundable Enrollment Fee of US$150 (plus optional Cancellation & Rebooking cover of US$110 and courier fee if required). As soon as we receive your Enrollment Form, we will send confirmation of your acceptance to the course, along with an invoice detailing the payment due. We must receive your payment at least 30 days before your course begins. If you are enrolling in a course that begins within 30 days, send the Enrollment Fee, optional Cancellation Cover, and Course price along with the Enrollment Form. If your application is not successful, all of these fees will be returned to you immediately. The Total Fees for your Course The total fees are as follows: • Enrollment Fee: US$150 • Optional Cancellation & Re-booking cover: US$110 • Optional Transfer Service Fee (varies based on destination) • Course Fee (varies based on course type, destination, duration and accommodation) • Optional Courier for rapid receipt of documents • Optional social activities, excursions and trips (prices vary) What is included in your Course Fee? • Course of choice (total tuition time varies according to programme type) • Single room in homestay at EF Executive Language Institutes. Single or shared room in homestay or residence, depending on destination, at EF International Language Centers • Breakfast & dinner Monday-Friday with all meals at weekends in homestay • Academic and learning materials when studying at our EF Executive Language Institutes (fees apply at EF International Language Centers and vary depending on course, duration and language) • Wi-Fi access at the EF school • Placement and progress tracker • EF Course Certificate and EFSET Graduation Report (EF International Language Centers) • One year Premium access to EF’s teacher-led cloud-based school when studying at our EF Executive Language Institutes Methods of Payment The Enrollment Fee and the Course price can be paid: 1. To your local EF office or representative. 2. By direct transfer from your bank to the below: For US$ payments: Account Holder: EF Language Colleges Ltd Bank: Credit Suisse, Schwanenplatz 8, 6004 Luzern, Switzerland Account: 303195-22-2 IBAN: CH25 0483 5030 3195 2200 2 SWIFT: CRESCHZZ60A Clearing Number: 4835 For EUR € payments: Account Holder: EF Language Colleges Ltd Bank: Credit Suisse, Schwanenplatz 8, 6004 Luzern, Switzerland Account: 303195-22-3 IBAN: CH95 0483 5030 3195 2200 3 SWIFT: CRESCHZZ60A Clearing Number: 4835 Please send a copy of this transaction with the enrollment form. Any transfer should make reference to the full name of the participant in order to ensure quick and proper credit and booking number to his/her account. Pre-departure information package Once we receive your booking, you will receive a test to fill in and a pre-departure package including information about the selected school and accommodation, confirmation of your flight and airport transfer if we arrange these for you and all visa information if applicable. Passports and visas Each student is responsible for having a valid passport and any applicable visas. Flights and Transfers We can help you to book your flight and transfer. Please contact us for more information. If EF books flights on a student’s request, the student acknowledges and agrees to be bound by the airline’s policies and terms and conditions. EF is not responsible for airline schedule changes, cancellations or mechanical-, weather-, labor dispute- or capacity-related flight delays. Any airline fees for rebooking, rerouting or cancellation due to the student’s wish to change program, destination, course start or length are the responsibility of the student. EF reserves the right to charge for increases in airline fuel charges and government taxes which are beyond EF’s control.
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Accommodation and meals • Host family: –– Single room accommodation in our EF Executive Language Institutes. In the USA, your room will be reserved from the Saturday before your course starts until the Saturday after it ends. In the UK, your room is reserved from Sunday evening to Saturday midday after your course ends. Please contact us if you require extra nights (price upon request) –– Twin room accommodation in our EF International Language Centers. Your room will be reserved from the Sunday before your course starts until the Saturday after it ends. Please contact us if you require extra nights (price upon request). Students should arrange to arrive/depart on these days, as arriving earlier or later at accommodation may incur additional fees • Hotel accommodation: –– We have discounted rates for different tiers of hotels. Please contact your EF office for more information Public Holidays In the event of a Public Holiday in the host country, the EF International Language Center will be closed. Classes missed for Public Holidays will not be made up at a later date. The EF Executive Language Institute in Boston, USA will also be closed during Public Holidays but classes missed will be made up at a later date. Please note that EF Executive Language Institute in Cambridge, UK does not close on public holidays except Christmas week. All intakes are on Mondays. In the event that an observed public holiday falls on a Monday, the intake will then take place on the following Tuesday. Please contact your local sales office for holiday information. Booked accommodation is available to students during school breaks and holidays. Duration of Lessons EF language lessons have a duration of 40 minutes, except where stated otherwise on the individual location page. Photography and film material By accepting EF’s terms and conditions, the participant accepts that EF freely can use all photography, film and sound material containing the participant that has been created by EF and/ or by EF’s staff during the trip, without asking further approval from the participant. Cancellations and Refund Policy All cancellations and terminations must be made in writing to the nearest EF office, EF local representative or EF School Director. In all cases the Enrollment Fee, the Courier Fee and the optional Cancellation & Re-booking Cover Fee are non-refundable. In the event that the World Health Organization (WHO), or an international governmental health authority issues a countryspecific travel warning or forbids travel, EF customers have the right to postpone or re-book travel within a period of 365 days. If students wish to cancel, the below stated cancellation stipulations apply. If the student arrives late or is absent during the course, no refund will be granted. Cancellations before course starts The Course Fee comprises two elements: Tuition Fee (40%) and the Student Services and Accommodation Fee (60%). The Tuition Fee is fully refundable if the student cancels more than 14 days prior to the course start date. Additional refunds will be made from the Student Services and Accommodation Fee as follows: • If the student cancels 45 days or more before the start of the course the student will receive a full refund, except for the Enrollment Fee and Cancellation Cover. • If the student cancels less than 45 days prior to departure, EF will retain 40% of the Student Services and Accommodation Fee (max. US$2500) to cover the cost of pre-paid accommodation and services. For destinations in the United States - Same Day Cancellation Prior to the Start of Class: If an applicant accepted by EF enters the United States on an I-20 obtained through EF and subsequently cancels prior to the start of scheduled classes or never attends class, EF may retain: • For a program of less than 12 weeks: all the tuition charges for up to four weeks, actual housing costs incurred by EF, and a maximum total of US$500 for non-refundable charges including housing administration fees. • For a program of 12 weeks or more: all the tuition charges for up to six weeks, any actual housing costs incurred by EF and a maximum total of US$500 for non-refundable charges, including housing administration fees.
Withdrawals after course starts All withdrawals need to be made in writing to EF. If the student wishes to withdraw from their course after arrival at the center, they must inform the EF School Director and sign a copy of the course change notification form. Refunds are made by the EF office or representative where the course fees were paid. For non-U.S. destinations: If a student withdraws from their course after arrival at the center, they must give their EF School Director at least four weeks advance notice. They will receive a full refund for all remaining weeks after the four-week notice period. For U.S. destinations: EF is not obligated to make refunds to students who are terminated due to violation of EF’s written disciplinary and/or attendance policies or local, state, or federal laws. For courses four weeks or less: EF may retain all the tuition charges for the course. EF may retain any actual housing costs incurred and a maximum total of US$500 for nonrefundable charges, including any application/ registration fees, courier fees, travel/cancellation cover and the housing administration fee. For courses longer than four weeks: For students who withdraw at any point in the first four weeks, EF may retain the charges applicable to the first four weeks. EF may retain any actual housing costs incurred and a maximum total of US$500 for non-refundable charges, including any application/registration fees, courier fees, travel/cancellation cover and the housing administration fee. Cancellation and Re-booking cover EF offers optional Cancellation and Re-booking cover for a one-time fee of US$110. This fee must be paid at the same time as the Enrollment Fee and is non-refundable. If you choose to take Cancellation and Re-booking cover and are forced to cancel before departure due to illness, or illness in your immediate family, EF will refund the full Course price, irrespective of when notice is received. The cover fee itself, the Enrollment Fee and the Courier Fee are non-refundable. Note: a doctor’s certificate must be provided with each claim within 10 days of the claim. The cancellation and Re-booking cover is only valid for one Rebooking or one Cancellation. Travel and Medical Insurance Coverage All students are required to have medical and accident insurance coverage. EF has negotiated and entered into a tailor-made travel insurance group policy with the insurance provider Erika Insurance Ltd. under which EF Education First Ltd and EF International Language Schools Ltd are the policyholders. Students may choose to be beneficiaries under this group policy. Please contact your EF representative for prices. If the student does not wish to be covered by this insurance coverage, they will need to provide EF with a copy in English of the alternative insurance policy they have taken out individually. Re-booking Fee Each time you request a change of course town, course date, or type of accommodation after your initial enrollment, EF will charge you a re-booking fee of US$130 which is payable immediately. (This does not apply to students who are extending their course.) Printing Errors While EF makes every effort to ensure the accuracy of its publications, it cannot be held responsible for typographical or printing errors (including prices). Protection for our Customers EF provides complete financial protection for customers, formalized according to EC directives, through an insurance policy that guarantees your money back, and your repatriation in the event of the company’s failure. Liability and Force Majeure EF will not be liable in any way to the student for any loss, damage, inconvenience, delay in performance or failure to perform in connection with the provision of any goods or services due to causes beyond EF’s reasonable control, including, but not limited to, reasons of fire, natural disasters, act of government, failure of suppliers or contractors, labor disputes or other criminal, terrorist or threatened terrorist activities, public health emergency or any other cause beyond the direct control of EF. EF will not be liable for loss, damage, or injury to persons or property howsoever caused, save where the liability is expressly imposed beyond exclusion by statute. These conditions do not affect your rights as defined by the consumer protection laws in your host country.
EF’s Learning Guarantee Our experience shows that, on average, a student will progress to a new level of the EF scale upon completion of 2 weeks of language training in our EF Executive Language Institutes. After level 8, progress from one level to the next may require longer (4-6 weeks) courses. This is due to the increased complexity of language acquisition at those levels. Progress rate will also depend on individual qualifications such as mother tongue, attendance, time spent on homework and individual study techniques. If learning goals are not met, taking the above into consideration, our learning guarantee will allow you to study free of charge at our Teacher-led Cloud-based School, until you reach your predetermined goals. The Learning Guarantee is valid for all courses offered in English at our EF Executive Language Institutes in Boston and Cambridge. If you attend all your classes and complete every assignment at our EF International Language Centers, we guarantee that you will advance one course level every eight weeks. After level 8, progress from one level to the next may require longer (10-12 weeks) courses. If you do not, you are entitled to study for free until you do. Students who choose to continue studying for free under our learning guarantee are responsible for all other costs, including but not limited to accommodation, meals, travel and visa fees. If visa regulations prohibit a student from extending their stay in their study country, they can continue to study English for free when they return home online at englishtown.com with teacher-led classes. iLab Lessons iLab lessons are currently available at all our schools. Student enrolled in a course at our EF Executive Language Institutes are entitled to a one year Premium access to EF’s teacher-led cloud-based school. Student Code of Conduct Students agree to abide by student conduct rules and other policies while enrolled in EF programs. Inappropriate conduct includes illegal activity or behavior that deliberately disrupts the learning environment or damages EF property or the property of fellow classmates. Students in breach of this code of conduct will be expelled or suspended from the program and no refund will be issued. Validity of Brochure Prices The prices published in this brochure are based upon currency exchange rates in effect at the time of writing (08.08.2015). They are therefore subject to change, up to 30 days before your departure. The prices in this brochure are valid until September 30, 2016. Personal data Your personal data will be processed by EF both within and outside the EU/EEA/Switzerland, primarily for the purpose of completing your booking, providing you with the products and services that you have ordered (including travel insurance coverage), customer service and marketing services. We may share your personal data with our corporate affiliates, claims handlers and business partners both within and outside the EU/EEA/Switzerland. EF processes your personal data in compliance with applicable data protection legislation. If you have questions about EF’s processing of your personal data, would like to have a copy of the information EF holds about you, or have inaccurate personal data rectified or erased, please contact EF Education First Ltd or EF International Language Schools Ltd at Haldenstrasse 4, Lucerne, Switzerland. All our courses are organized by EF International Language Schools Ltd, Switzerland, for EU destinations, and EF Education First Ltd, Switzerland, for non-EU destinations. EF Language Colleges Ltd is responsible for promoting the sale of the products in the name and on behalf of EF Education First Ltd and EF International Language Schools Ltd. Governing law This agreement shall be governed by the laws of the student’s home country, without regard to conflict of law provisions. Any dispute or claim arising out of or in connection with this agreement must be resolved by a court located in the student’s home country. Switzerland EF Language Colleges Ltd. Haldenstrasse 4 6006 Luzern Switzerland United Kingdom EF Corporate Solutions 22 Chelsea Manor Street London SW3 5RL United Kingdom Tel: +44 207 341 8500 email: corporate.uk@ef.com